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  • Move 53,800+ files into 54 separate folders with ~1000 files each?

    - by ane
    Trying to import 53,800+ individual files (messages) using Gmail's POP fetcher. Gmail understandably refuses, giving the error: "Too many messages to download. There are too many messages on the other server." The folder in question looks like similar to: /usr/home/customer/Maildir/cur/1203672790.V57I586f04M867101.mail.net:2,S /usr/home/customer/Maildir/cur/1203676329.V57I586f22M520117.mail.net:2,S /usr/home/customer/Maildir/cur/1203677194.V57I586f26M688004.mail.net:2,S /usr/home/customer/Maildir/cur/1203679158.V57I586f2bM182864.mail.net:2,S /usr/home/customer/Maildir/cur/1203680493.V57I586f33M740378.mail.net:2,S /usr/home/customer/Maildir/cur/1203685837.V57I586f0bM835200.mail.net:2,S /usr/home/customer/Maildir/cur/1203687920.V57I586f65M995884.mail.net:2,S ... Using the shell (tcsh, sh, etc. on FreeBSD), what one-line command can I type to split this directory full of files into separate folders so Gmail only sees 1000 messages at a time? Something with find or ls | xargs mv maybe. Whatever is fastest. The desired output directory would now look something like: /usr/home/customer/Maildir/cur/1203672790.V57I586f04M867101.mail.net:2,S /usr/home/customer/Maildir/cur/1203676329.V57I586f22M520117.mail.net:2,S ... /usr/home/customer/set1/ (contains messages 1-1000) /usr/home/customer/set2/ (contains messages 1001-2000) /usr/home/customer/set3/ (etc.) Ideally, cron could run another command to automatically reverse the process in 1000 message increments every hour. So Gmail only sees & downloads 1000 at a time.

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  • Looking for a help desk ticketing system..

    - by Dan
    Hi guys Im looking for a good help desk ticket solution. It must perform the following actions for it to be useful. It needs to have a single point of contact via email..e.g [email protected] If we recieve a telephone(or an email outside of the system) we need to be able to create a ticket as if had been added via the single point of contact, this needs to be done with ease in order to save time. Certain people within our organisation deal with certain customers, so if the email/ custom input support call as mentioned in bullet 2 is picked up as having a relationship with that certain person in our organisation it needs to be sent to them/put in their queue for them to work on. If a person is out of office or sick any tickets sent to them must be forwarded to somebody else or put into a seperate pool of tickets that anybody can access. Perhaps have an agent that sorts through tickets in the pool and assigns them to anybody who is available, preferably the person with fewest tickets in their queue/list. Once a customer emails and the system logs it they immediately get a response with a ticket number and maybe details of who is dealing with the problem. Any correspondance in relation to a particular ticket is automatically grouped into some sort of message, and not made into a load of separate tickets. I.e system scans incoming email subjects for ticket numbers and assosciates it with exisiting tickets if that number exists. Any help is much appreciated Thanks P.S I have taken a look at OTRS but i'm not feeling it so unless someone can convince me I guess i'm after an alternative.

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  • Silverlight child windows in MVVM pattern

    - by rrejc
    Hello, I am trying to find the right way to get the data from a ChildWindow/popup using a MVVM pattern in Silverlight (3). For example: I have a main page with a data entry form and I want to open a popup with a list of customers. When user selects a customer I want to transfer selected customer into the main page. This is what the (example) code which I am using at the moment: Main page public partial class MainPage : UserControl { public MainPageViewModel ViewModel { get; private set; } public MainPage() { InitializeComponent(); ViewModel = new MainPageViewModel(); DataContext = ViewModel; } private void SearchCustomer_Click(object sender, RoutedEventArgs e) { ViewModel.SearchCustomer(); } } public class MainPageViewModel: ViewModel { private string customer; public string Customer { get { return customer; } set { customer = value; RaisePropertyChanged("Customer"); } } public void SearchCustomer() { // Called from a view SearchWindow searchWindow = new SearchWindow(); searchWindow.Closed += (sender, e) => { if ((bool)searchWindow.DialogResult) { Customer = searchWindow.ViewModel.SelectedCustomer.ToString(); } }; searchWindow.Show(); } } Child window public partial class SearchWindow : ChildWindow { public SearchWindowViewModel ViewModel { get; private set; } public SearchWindow() { InitializeComponent(); ViewModel = new SearchWindowViewModel(); DataContext = ViewModel; } private void OKButton_Click(object sender, RoutedEventArgs e) { DialogResult = ViewModel.OkButtonClick(); } private void CancelButton_Click(object sender, RoutedEventArgs e) { DialogResult = ViewModel.CancelButtonClick(); } } public class SearchWindowViewModel: ViewModel { private Customer selectedCustomer; private ObservableCollection<Customer> customers; public ObservableCollection<Customer> Customers { get { return customers; } set {customers = value; RaisePropertyChanged("Customers"); } } public Customer SelectedCustomer { get { return selectedCustomer; } set { selectedCustomer = value; RaisePropertyChanged("SelectedCustomer"); } } public SearchWindowViewModel() { Customers = new ObservableCollection<Customer>(); ISearchService searchService = new FakeSearchService(); foreach (Customer customer in searchService.FindCustomers("dummy")) Customers.Add(customer); } public bool? OkButtonClick() { if (SelectedCustomer != null) return true; else return null; // show some error message before that } public bool? CancelButtonClick() { return false; } } Is this the right way or is there anything more "simple"? Cheers, Rok

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  • MVVM: how to set the datacontext of a user control

    - by EVA
    Hi, I'm writing an application in WPF, using the MVVm toolkit and have problems with hooking up the viewmodel and view. The model is created with ado.net entity framework. The viewmodel: public class CustomerViewModel { private Models.Customer customer; //constructor private ObservableCollection<Models.Customer> _customer = new ObservableCollection<Models.Customer>(); public ObservableCollection<Models.Customer> AllCustomers { get { return _customer; } } private Models.Customer _selectedItem; public Models.Customer SelectedItem { get { return _selectedItem; } } public void LoadCustomers() { List<Models.Customer> list = DataAccessLayer.getcustomers(); foreach (Models.Customer customer in list) { this._customer.Add(customer); } } } And the view (no code behind at the moment): <UserControl x:Class="Customers.Customer" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:d="http://schemas.microsoft.com/expression/blend/2008" mc:Ignorable="d" xmlns:vm ="clr-namespace:Customers.ViewModels" d:DesignHeight="300" d:DesignWidth="300" xmlns:toolkit="http://schemas.microsoft.com/wpf/2008/toolkit" > <Grid> <toolkit:DataGrid ItemsSource="{Binding AllCustomers}" SelectedItem="{Binding SelectedItem, Mode=TwoWay}" AutoGenerateColumns="True"> </toolkit:DataGrid> <toolkit:DataGrid ItemsSource="{Binding SelectedItem.Orders}"> </toolkit:DataGrid> </Grid> </UserControl> And dataaccesslayer class: class DataAccessLayer { public List<Customer> customers = new List<Customer>(); public static List<Customer> getcustomers() { entities db = new entities(); var customers = from c in db.Customer.Include("Orders") select c; return customers.ToList(); } } The problem is that no data is displayed simply because the data context is not set. I tried to do it in a code-behind but is did not work. I would prefer to do it in a xaml file anyway. Another problem is with the SelectedItem binding - the code is never used. Thanks for help! Regards, EV.

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  • Referencing CDI producer method result in h:selectOneMenu

    - by user953217
    I have a named session scoped bean CustomerRegistration which has a named producer method getNewCustomer which returns a Customer object. There is also CustomerListProducer class which produces all customers as list from the database. On the selectCustomer.xhtml page the user is then able to select one of the customers and submit the selection to the application which then simply prints out the last name of the selected customer. Now this only works when I reference the selected customer on the facelets page via #{customerRegistration.newCustomer}. When I simply use #{newCustomer} then the output for the last name is null whenever I submit the form. What's going on here? Is this the expected behavior as according to chapter 7.1 Restriction upon bean instantion of JSR-299 spec? It says: ... However, if the application directly instantiates a bean class, instead of letting the container perform instantiation, the resulting instance is not managed by the container and is not a contextual instance as defined by Section 6.5.2, “Contextual instance of a bean”. Furthermore, the capabilities listed in Section 2.1, “Functionality provided by the container to the bean” will not be available to that particular instance. In a deployed application, it is the container that is responsible for instantiating beans and initializing their dependencies. ... Here's the code: Customer.java: @javax.persistence.Entity @Veto public class Customer implements Serializable, Entity { private static final long serialVersionUID = 122193054725297662L; @Column(name = "first_name") private String firstName; @Column(name = "last_name") private String lastName; @Id @GeneratedValue() private Long id; public String getFirstName() { return firstName; } public void setFirstName(String firstName) { this.firstName = firstName; } public String getLastName() { return lastName; } public void setLastName(String lastName) { this.lastName = lastName; } @Override public String toString() { return firstName + ", " + lastName; } @Override public Long getId() { return this.id; } } CustomerListProducer.java: @SessionScoped public class CustomerListProducer implements Serializable { @Inject private EntityManager em; private List<Customer> customers; @Inject @Category("helloworld_as7") Logger log; // @Named provides access the return value via the EL variable name // "members" in the UI (e.g., // Facelets or JSP view) @Produces @Named public List<Customer> getCustomers() { return customers; } public void onCustomerListChanged( @Observes(notifyObserver = Reception.IF_EXISTS) final Customer customer) { // retrieveAllCustomersOrderedByName(); log.info(customer.toString()); } @PostConstruct public void retrieveAllCustomersOrderedByName() { CriteriaBuilder cb = em.getCriteriaBuilder(); CriteriaQuery<Customer> criteria = cb.createQuery(Customer.class); Root<Customer> customer = criteria.from(Customer.class); // Swap criteria statements if you would like to try out type-safe // criteria queries, a new // feature in JPA 2.0 // criteria.select(member).orderBy(cb.asc(member.get(Member_.name))); criteria.select(customer).orderBy(cb.asc(customer.get("lastName"))); customers = em.createQuery(criteria).getResultList(); } } CustomerRegistration.java: @Named @SessionScoped public class CustomerRegistration implements Serializable { @Inject @Category("helloworld_as7") private Logger log; private Customer newCustomer; @Produces @Named public Customer getNewCustomer() { return newCustomer; } public void selected() { log.info("Customer " + newCustomer.getLastName() + " ausgewählt."); } @PostConstruct public void initNewCustomer() { newCustomer = new Customer(); } public void setNewCustomer(Customer newCustomer) { this.newCustomer = newCustomer; } } not working selectCustomer.xhtml: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:f="http://java.sun.com/jsf/core" xmlns:h="http://java.sun.com/jsf/html" xmlns:ui="http://java.sun.com/jsf/facelets"> <h:head> <title>Auswahl</title> </h:head> <h:body> <h:form> <h:selectOneMenu value="#{newCustomer}" converter="customerConverter"> <f:selectItems value="#{customers}" var="current" itemLabel="#{current.firstName}, #{current.lastName}" /> </h:selectOneMenu> <h:panelGroup id="auswahl"> <h:outputText value="#{newCustomer.lastName}" /> </h:panelGroup> <h:commandButton value="Klick" action="#{customerRegistration.selected}" /> </h:form> </h:body> </html> working selectCustomer.xhtml: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:f="http://java.sun.com/jsf/core" xmlns:h="http://java.sun.com/jsf/html" xmlns:ui="http://java.sun.com/jsf/facelets"> <h:head> <title>Auswahl</title> </h:head> <h:body> <h:form> <h:selectOneMenu value="#{customerRegistration.newCustomer}" converter="customerConverter"> <f:selectItems value="#{customers}" var="current" itemLabel="#{current.firstName}, #{current.lastName}" /> </h:selectOneMenu> <h:panelGroup id="auswahl"> <h:outputText value="#{newCustomer.lastName}" /> </h:panelGroup> <h:commandButton value="Klick" action="#{customerRegistration.selected}" /> </h:form> </h:body> </html> CustomerConverter.java: @SessionScoped @FacesConverter("customerConverter") public class CustomerConverter implements Converter, Serializable { private static final long serialVersionUID = -6093400626095413322L; @Inject EntityManager entityManager; @Override public Object getAsObject(FacesContext context, UIComponent component, String value) { Long id = Long.valueOf(value); return entityManager.find(Customer.class, id); } @Override public String getAsString(FacesContext context, UIComponent component, Object value) { return ((Customer) value).getId().toString(); } }

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  • Java threads not working correctly with linkedlist

    - by user69514
    Hi I am working on the sleeping barber problem. with the addition of having priority customer when they arrive they go in the front of the line and they are the next ones to get a haircut. I'm using a linkedlist and if I see a priority customer I put him in the beginning of the list, if the customer is not priority he goes to the end of the list. then I call the wantHaircut method getting the first element of the list. my problem is that the customer are being processed in the order they arrive, and the priority customer have to wait. here is the code where it all happens. any ideas what I am doing wrong? thanks public void arrivedBarbershop(Customer c){ if(waiting < numChairs && c.isPriority()){ System.out.println("Customer " + c.getID() + ": is a priority customer - SITTING -"); mutex.up(); customer_list.addFirst(c); } else if(waiting >= numChairs && c.isPriority()){ System.out.println("Customer " + c.getID() + ": is a priority customer - STANDING -"); mutex.up(); customer_list.addFirst(c); } else if(waiting < numChairs && !c.isPriority()){ waiting++; System.out.println("Customer " + c.getID() + ": arrived, sitting in the waiting room"); customer_list.addLast(c); customers.up(); // increment waiting customers } else if(waiting >= numChairs && !c.isPriority()) { System.out.println("Customer " + c.getID() + ": went to another barber because waiting room was full - " + waiting + " waiting"); mutex.up(); } if(!customer_list.isEmpty()){ this.wantHairCut(customer_list.removeFirst()); } } public void wantHairCut(Customer c) { mutex.up(); barber.down(); // waits for being allowed in barber chair System.out.println("Customer " + c.getID() + ": getting haircut"); try { /** haircut takes between 1 and 2 seconds **/ Thread.sleep(Barbershop.randomInt(1, 2) * 1000); } catch (InterruptedException e) { } System.out.println("Barber: finished cutting customer " + c.getID() + "'s hair"); c.gotHaircut = true; cutting.up(); // signals cutting has finished /** customer must pay now **/ this.wantToCashout(c); }

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  • Write TSQL, win a Kindle.

    - by Fatherjack
    So recently Red Gate launched sqlmonitormetrics.red-gate.com and showed the world how to embed your own scripts harmoniously in a third party tool to get the details that you want about your SQL Server performance. The site has a way to submit your own metrics and take a copy of the ones that other people have submitted to build a library of code to keep track of key metrics of your servers performance. There have been several submissions already but they have now launched a competition to provide an incentive for you to get creative and show us what you can do with a bit of TSQL and the SQL Monitor framework*. What’s it worth? Well, if you are one of the 3 winners then you get to choose either a Kindle Fire or $199. How do you win? Simply write the T-SQL for a SQL Monitor custom metric and the relevant description and introduction for it and submit it via  sqlmonitormetrics.red-gate.com before 14th Sept 2012 and then sit back and wait while the judges review your code and your aims in writing the metric. Who are the judges and how will they judge the metrics? There are two judges for this competition, Steve Jones (Microsoft SQL Server MVP, co-founder of SQLServerCentral.com, author, blogger etc) and Jonathan Allen (um, yeah, Steve has done all the good stuff, I’m here by good fortune). We will be looking to rate the metrics on each of 3 criteria: how the metric can help with performance tuning SQL Server. how having the metric running enables DBA’s to meet best practice. how interesting /original the idea for the metric is. Our combined decision will be final etc etc **  What happens to my metric? Any metrics submitted to the competition will be automatically entered into the site library and become available for sharing once the competition is over. You’ll get full credit for metrics you submit regardless of the competition results. You can enter as many metrics as you like. How long does it take? Honestly? Once you have the T-SQL sorted then so long as you can type your name and your email address you are done : http://sqlmonitormetrics.red-gate.com/share-a-metric/ What can I monitor? If you really really want a Kindle or $199 (and let’s face it, who doesn’t? ) and are momentarily stuck for inspiration, take a look at these example custom metrics that have been written by Stuart Ainsworth, Fabiano Amorim, TJay Belt, Louis Davidson, Grant Fritchey, Brad McGehee and me  to start the library off. There are some great pieces of TSQL in those metrics gathering important stats about how SQL Server is performing.   * – framework may not be the best word here but I was under pressure and couldnt think of a better one. If you prefer try ‘engine’, or ‘application’? I don’t know, pick something that makes sense to you. ** – for the full (legal) version of the rules check the details on sqlmonitormetrics.red-gate.com or send us an email if you want any point clarified. Disclaimer – Jonathan is a Friend of Red Gate and as such, whenever they are discussed, will have a generally positive disposition towards Red Gate tools. Other tools are often available and you should always try others before you come back and buy the Red Gate ones. All code in this blog is provided “as is” and no guarantee, warranty or accuracy is applicable or inferred, run the code on a test server and be sure to understand it before you run it on a server that means a lot to you or your manager.

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  • Recommendations for managing DNS issues when hosting customer sites.

    - by Thomas
    I'm working at a company which primarily provides SaaS products but also will host some of our customers corporate websites. My question relates to recommendations for managing DNS for client's domain names. My objectives: Not restrict my ability to change the server's IP address such as might happen when I move my servers to a new host. Not have to contact the customer to change their domain's DNS if I need to change the server's IP address. Often times, customers lose this information or have to track down the one person with any knowledge of the domain settings. Map both .clientdomain.com and www.clientdomain.com to the proper IIS site. However, I'm running into a couple of common problems: Sometimes, the DNS console provided by the client's hosting company does not allow for CNAME records. Sometimes, the DNS console provided by the client's hosting company will not let me create a CNAME entry for .spiffydomain.com because the given hosting company has created a SOA record for that entry or simply requires that .spiffydomain.com be an A record. I believe one solution to #2 is to use a wildcard for a CNAME entry (i.e. *.spiffydomain.com). Is that correct? How do other folks that are hosting many customer's site manage change of DNS entries on their servers?

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  • Welcome to EMACS! - the Enterprise Manager Blog from Advanced Customer Services

    - by Rajat Nigam
    Advanced Customer Services(ACS) is the specialist group within Oracle which has helped countless customers become successful with Enterprise Manager as a System Management Product of their choice. ACS has a dedicated "Center of Excellence for Enterprise Manager" with a charter to make customers successful with Enterprise Manager. ACS helps customers right from setting up Enterprise Manager Grid Control to manage enterprise class highly available application deployments, to on-going housekeeping, to evaluation and adoption of new features and solutions, migration and upgrades,  to customizations and extensions of Enterprise Manager and more. 'Emacs' is possibly the best title for this yet another blog on Enterprise Manager. Emacs is going to talk about the real life experiences that Oracle ACS and Oracle Pre-sales team has with Oracle Enterprise Manager in real customer environments from different industry verticals like Banking, Telecom, Defence, Manufacturing, Public Utlities, etc. It discusses best practices, common blue-prints, links to interesting collateral, ACS authored tools and utlitlies. Feel free to ask questions influencing business/architectural decisions to something which is very technical in nature and very specific to the tool. We absolutely welcome any comments and feedback that you can provide. Thanks for visiting our blog!    

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  • Weird - "The EntityReference object could not be serialized" when serializing from an ASP.NET Web Si

    - by Mikey Cee
    I have an Entity Framework data model. Part of the model is a Customer entity. The web service provides a method to get a customer, and to receive an updated version of this customer to be persisted. To test this, I created a new ASP.NET web Application, (Solution Add New Project ASP.NET Web Application), then added a reference to my service reference using the standard Add Service Reference dialog. I then call the service using the following code: var client = new CustomerServiceClient(); var customer = client.GetCustomerByID(18); // get it customer.LimitDown = 100; // change it client.SaveCustomer(customer); // persist it Everything works as expected. Now, I do exactly the same thing, but this time with as ASP.NET Web Site (Solution Add New Web Site ASP.NET Web Site). I add the reference in a similar fashion and copy and paste the code above into the new site. But now I get the following exception thrown on the 4th line: System.InvalidOperationException The EntityReference object could not be serialized. This type of object cannot be serialized when the RelationshipManager belongs to an entity object that does not implement IEntityWithRelationships. Source Error: Line 2474: Line 2475: public SkyWalkerCustomerService.OperationResult SaveCustomer(SkyWalkerCustomerService.Customer customer) { Line 2476: return base.Channel.SaveCustomer(customer); Line 2477: } Line 2478: } Stack Trace: System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +9475203 System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +345 SkyWalkerCustomerService.ICustomerService.SaveCustomer(Customer customer) +0 SkyWalkerCustomerService.CustomerServiceClient.SaveCustomer(Customer customer) in c:\Windows\Microsoft.NET\Framework\v4.0.30128\Temporary ASP.NET Files\testsite2\dd2bcf8d\f95604ff\App_WebReferences.fz4h7x7l.0.cs:2476 _Default.Page_Load(Object sender, EventArgs e) in c:\Users\Mike\Documents\Repositories\UWC\SkyWalker\TestSite2\Default.aspx.cs:17 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35 System.Web.UI.Control.OnLoad(EventArgs e) +91 System.Web.UI.Control.LoadRecursive() +61 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1966 Googling for this error returns very little. Why doesn't this work?

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  • c# (wcf) architecture file and directory structure (and instantiation)

    - by stevenrosscampbell
    Hello and thanks for any assistance. I have a wcf service that I'm trying to properly modularize. I'm interested in finding out if there is a better way or implementing the file and directory structure along with instanciatation, is there a more appropriate way of abstraction that I may be missing? Is this the best approach? especially if performance and the ability to handle thousands of simultanious request? Currently I have this following structure: -Root\Service.cs public class Service : IService { public void CreateCustomer(Customer customer) { CustomerService customerService = new CustomerService(); customerService.Create(customer); } public void UpdateCustomer(Customer customer) { CustomerService customerService = new CustomerService(); customerService.Update(customer); } } -Root\Customer\CustomerService.cs pulbic class CustomerService { public void Create(Customer customer) { //DO SOMETHING } public void Update(Customer customer) { //DO SOMETHING } public void Delete(int customerId) { //DO SOMETHING } public Customer Retrieve(int customerId) { //DO SOMETHING } } Note: I do not include the Customer Object or the DataAccess libraries in this example as I am only concerned about the service. If you could either let me know what you think, if you know a better way, or a resource that could help out. Thanks Kindly. Steven

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  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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  • Oracle MDM Panel at OOW 12: Best practices, Lessons Learned and More...

    - by Mala Narasimharajan
    By Narayana Machiraju  We are less than two weeks out from the start of Oracle Open World 2012. The MDM team has built-up a solid line-up of product and customer sessions for you to attend this year in addition to the hands-on labs, and numerous demonstration pods in Moscone West. This year we will be hosting a customer panel session dedicated to Oracle Customer Hub at Oracle Open World. An esteemed panel of Oracle Customer Hub customers in different Industries: Credit Suisse, Allianz and Elsevier will provide insight into the journey of Customer MDM right from building a business case and MDM vision, establishing and sustaining governance, implementation strategies and realizing the benefits. You will also hear about implementation challenges, phasing strategies and lessons learned from real-life experiences. If you are already implementing Customer MDM or evaluating the benefits of MDM and you would like to hear directly from our customers then I highly recommend you attend this session: Customer MDM Panel: Discussion and Q&A on Implementation Best Practices, Data Quality, Data Governance          and ROI Wednesday October, 3rd, 5:00PM - 6:00PM Westin Market Street Hotel - Metropolitan 1 The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several customer panels, Conference sessions and Customer round table sessions featuring a lot of marquee Customers. You can see an overview of MDM sessions here.  We hope to see you at Open World and stay in touch via our future blogs.

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  • ASP.Net MVC2 CustomModelBinder not working... Changed from MVC1

    - by Ian
    (My apologies if this seems verbose - trying to provide all relevant code) I've just upgraded to VS2010, and am now having trouble trying to get a new CustomModelBinder working. In MVC1 I would have written something like public class AwardModelBinder: DefaultModelBinder { : public override object BindModel(ControllerContext controllerContext, ModelBindingContext bindingContext) { // do the base binding to bind all simple types Award award = base.BindModel(controllerContext, bindingContext) as Award; // Get complex values from ValueProvider dictionary award.EffectiveFrom = Convert.ToDateTime(bindingContext.ValueProvider["Model.EffectiveFrom"].AttemptedValue.ToString()); string sEffectiveTo = bindingContext.ValueProvider["Model.EffectiveTo"].AttemptedValue.ToString(); if (sEffectiveTo.Length > 0) award.EffectiveTo = Convert.ToDateTime(bindingContext.ValueProvider["Model.EffectiveTo"].AttemptedValue.ToString()); // etc return award; } } Of course I'd register the custom binder in Global.asax.cs: protected void Application_Start() { RegisterRoutes(RouteTable.Routes); // register custom model binders ModelBinders.Binders.Add(typeof(Voucher), new VoucherModelBinder(DaoFactory.UserInstance("EH1303"))); ModelBinders.Binders.Add(typeof(AwardCriterion), new AwardCriterionModelBinder(DaoFactory.UserInstance("EH1303"), new VOPSDaoFactory())); ModelBinders.Binders.Add(typeof(SelectedVoucher), new SelectedVoucherModelBinder(DaoFactory.UserInstance("IT0706B"))); ModelBinders.Binders.Add(typeof(Award), new AwardModelBinder(DaoFactory.UserInstance("IT0706B"))); } Now, in MVC2, I'm finding that my call to base.BindModel returns an object where everything is null, and I simply don't want to have to iterate all the form fields surfaced by the new ValueProvider.GetValue() function. Google finds no matches for this error, so I assume I'm doing something wrong. Here's my actual code: My domain object (infer what you like about the encapsulated child objects - I know I'll need custom binders for those too, but the three "simple" fields (ie. base types) Id, TradingName and BusinessIncorporated are also coming back null): public class Customer { /// <summary> /// Initializes a new instance of the Customer class. /// </summary> public Customer() { Applicant = new Person(); Contact = new Person(); BusinessContact = new ContactDetails(); BankAccount = new BankAccount(); } /// <summary> /// Gets or sets the unique customer identifier. /// </summary> public int Id { get; set; } /// <summary> /// Gets or sets the applicant details. /// </summary> public Person Applicant { get; set; } /// <summary> /// Gets or sets the customer's secondary contact. /// </summary> public Person Contact { get; set; } /// <summary> /// Gets or sets the trading name of the business. /// </summary> [Required(ErrorMessage = "Please enter your Business or Trading Name")] [StringLength(50, ErrorMessage = "A maximum of 50 characters is permitted")] public string TradingName { get; set; } /// <summary> /// Gets or sets the date the customer's business began trading. /// </summary> [Required(ErrorMessage = "You must supply the date your business started trading")] [DateRange("01/01/1900", "01/01/2020", ErrorMessage = "This date must be between {0} and {1}")] public DateTime BusinessIncorporated { get; set; } /// <summary> /// Gets or sets the contact details for the customer's business. /// </summary> public ContactDetails BusinessContact { get; set; } /// <summary> /// Gets or sets the customer's bank account details. /// </summary> public BankAccount BankAccount { get; set; } } My controller method: /// <summary> /// Saves a Customer object from the submitted application form. /// </summary> /// <param name="customer">A populate instance of the Customer class.</param> /// <returns>A partial view indicating success or failure.</returns> /// <httpmethod>POST</httpmethod> /// <url>/Customer/RegisterCustomerAccount</url> [HttpPost] [ValidateAntiForgeryToken] public ActionResult RegisterCustomerAccount(Customer customer) { if (ModelState.IsValid) { // save the Customer // return indication of success, or otherwise return PartialView(); } else { ViewData.Model = customer; // load necessary reference data into ViewData ViewData["PersonTitles"] = new SelectList(ReferenceDataCache.Get("PersonTitle"), "Id", "Name"); return PartialView("CustomerAccountRegistration", customer); } } My custom binder: public class CustomerModelBinder : DefaultModelBinder { public override object BindModel(ControllerContext controllerContext, ModelBindingContext bindingContext) { ValueProviderResult vpResult = bindingContext .ValueProvider.GetValue(bindingContext.ModelName); // vpResult is null // MVC2 - ValueProvider is now an IValueProvider, not dictionary based anymore if (bindingContext.ValueProvider.GetValue("Model.Applicant.Title") != null) { // works } Customer customer = base.BindModel(controllerContext, bindingContext) as Customer; // customer instanitated with null (etc) throughout return customer; } } My binder registration: /// <summary> /// Application_Start is called once when the web application is first accessed. /// </summary> protected void Application_Start() { RegisterRoutes(RouteTable.Routes); // register custom model binders ModelBinders.Binders.Add(typeof(Customer), new CustomerModelBinder()); ReferenceDataCache.Populate(); } ... and a snippet from my view (could this be a prefix problem?) <div class="inputContainer"> <label class="above" for="Model_Applicant_Title" accesskey="t"><span class="accesskey">T</span>itle<span class="mandatoryfield">*</span></label> <%= Html.DropDownList("Model.Applicant.Title", ViewData["PersonTitles"] as SelectList, "Select ...", new { @class = "validate[required]" })%> <% Html.ValidationMessageFor(model => model.Applicant.Title); %> </div> <div class="inputContainer"> <label class="above" for="Model_Applicant_Forename" accesskey="f"><span class="accesskey">F</span>orename / First name<span class="mandatoryfield">*</span></label> <%= Html.TextBox("Model.Applicant.Forename", Html.Encode(Model.Applicant.Forename), new { @class = "validate[required,custom[onlyLetter],length[2,20]]", title="Enter your forename", maxlength = 20, size = 20, autocomplete = "off", onkeypress = "return maskInput(event,re_mask_alpha);" })%> </div> <div class="inputContainer"> <label class="above" for="Model_Applicant_MiddleInitials" accesskey="i">Middle <span class="accesskey">I</span>nitial(s)</label> <%= Html.TextBox("Model.Applicant.MiddleInitials", Html.Encode(Model.Applicant.MiddleInitials), new { @class = "validate[optional,custom[onlyLetter],length[0,8]]", title = "Please enter your middle initial(s)", maxlength = 8, size = 8, autocomplete = "off", onkeypress = "return maskInput(event,re_mask_alpha);" })%> </div>

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  • Internal and External Bug-Tracking Setup

    - by devdude
    Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in flavors of excel sheets that the PM on the other side of the table loves to maintain and chase after you. The more advanced (and transparent) version: Allow the customer to file (and see the progress of) his bugs directly into you bugtracker. Systems like JIRA allow you to use profiles to have certain access rights, etc. But now the question: The bug raised by a user not necessary translates into 1 bug in a specific module/method/EJB/class. The version of the (your) web application he uses does not translate into the version of the class that is causing the error. How you maintain the internal part of the ticket with all the nasty techy details and the same time the make-the-user-feel-good ticket (need more info, accepted, in progress,..) ? Creating 2 tickets for internal and external ? Link them ? Any smart recipes to share ?

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  • How to do fixed price quote for design sessions?

    - by Shaul
    Normally when I do a system for a customer, I do design sessions on an hourly rate and then come out with a fixed price quotation for the full system development. Now this customer has thrown me a curveball: he doesn't want an hourly rate for design, either - he wants me to quote a fixed price to do all the design, too! Not that he's trying to cheap out, but he doesn't want to be in a situation where the longer design stretches out, the more he has to pay - and I can understand that. For the business layer it was actually not too difficult to work with this, because from his original functional spec I got a good idea of what the core business objects were, and in our design agreement I defined several objects which would be covered by a fixed design price; if any new non-trivial objects were discovered, they would be considered variances, and those would be billed on an hourly rate. So far so good. But when it comes to the UI, things start getting a lot more woolly. How many screens will there be? Don't know yet. What's going to be on each screen? Don't know yet. All we know is that it's a "dashboard" type of system, and there will be a lot of visual reporting involved e.g. gauges, graphs, etc. So maybe make it fixed price per screen design? Not a great definition; he might say that everything is going to be on one screen. Maybe a price per "visual report" design, including ability to slice & dice? Again not so easy - it might be that the entire system is just one report, and all the intelligence is going to go into how to present that segmentation. Anyone have any ideas how to do a fixed price quotation for a UI design like this?

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  • Découvrir la nouvelle génération CRM ? Connectez-vous au Customer Concepts TV le 24 april 2012

    - by Kinoa
    Accélérer votre stratégie commerciale  Les entreprises doivent repenser leurs processus de vente, optimiser leur performance, augmenter la productivité des équipes et se concentrer sur les opportunités à plus fort potentiel. Danny Rippon, Oracle CRM Solutions Sales Development Director, souhaite partager avec vous la stratégie gagnante dans cette video : la nouvelle génération de CRM. Vous y trouverez des conseils avisés pour tirer au maximum profit de votre CRM. Rejoignez-nous sur Customer Concepts TV ! Pour en savoir plus, visionnez cette video :

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  • What is the best managed VPS Hosting as far as Performance, Cost, and Customer service? [closed]

    - by Scotty
    Possible Duplicate: How to find web hosting that meets my requirements? I'm currently using inmotionhosting which is great in all of the category's listed in this questions title except for the cost. I'm on a tight budget and am looking for something a little more affordable while still have great performance and Customer service. I prefer linux and an affiliate program would also be a huge plus. Any recommendations?

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  • Add Widget via Action in Toolbar

    - by Geertjan
    The question of the day comes from Vadim, who asks on the NetBeans Platform mailing list: "Looking for example showing how to add Widget to Scene, e.g. by toolbar button click." Well, the solution is very similar to this blog entry, where you see a solution provided by Jesse Glick for VisiTrend in Boston: https://blogs.oracle.com/geertjan/entry/zoom_capability Other relevant articles to read are as follows: http://netbeans.dzone.com/news/which-netbeans-platform-action http://netbeans.dzone.com/how-to-make-context-sensitive-actions Let's go through it step by step, with this result in the end, a solution involving 4 classes split (optionally, since a central feature of the NetBeans Platform is modularity) across multiple modules: The Customer object has a "name" String and the Droppable capability has a method "doDrop" which takes a Customer object: public interface Droppable {    void doDrop(Customer c);} In the TopComponent, we use "TopComponent.associateLookup" to publish an instance of "Droppable", which creates a new LabelWidget and adds it to the Scene in the TopComponent. Here's the TopComponent constructor: public CustomerCanvasTopComponent() {    initComponents();    setName(Bundle.CTL_CustomerCanvasTopComponent());    setToolTipText(Bundle.HINT_CustomerCanvasTopComponent());    final Scene scene = new Scene();    final LayerWidget layerWidget = new LayerWidget(scene);    Droppable d = new Droppable(){        @Override        public void doDrop(Customer c) {            LabelWidget customerWidget = new LabelWidget(scene, c.getTitle());            customerWidget.getActions().addAction(ActionFactory.createMoveAction());            layerWidget.addChild(customerWidget);            scene.validate();        }    };    scene.addChild(layerWidget);    jScrollPane1.setViewportView(scene.createView());    associateLookup(Lookups.singleton(d));} The Action is displayed in the toolbar and is enabled only if a Droppable is currently in the Lookup: @ActionID(        category = "Tools",        id = "org.customer.controler.AddCustomerAction")@ActionRegistration(        iconBase = "org/customer/controler/icon.png",        displayName = "#AddCustomerAction")@ActionReferences({    @ActionReference(path = "Toolbars/File", position = 300)})@NbBundle.Messages("AddCustomerAction=Add Customer")public final class AddCustomerAction implements ActionListener {    private final Droppable context;    public AddCustomerAction(Droppable droppable) {        this.context = droppable;    }    @Override    public void actionPerformed(ActionEvent ev) {        NotifyDescriptor.InputLine inputLine = new NotifyDescriptor.InputLine("Name:", "Data Entry");        Object result = DialogDisplayer.getDefault().notify(inputLine);        if (result == NotifyDescriptor.OK_OPTION) {            Customer customer = new Customer(inputLine.getInputText());            context.doDrop(customer);        }    }} Therefore, when the Properties window, for example, is selected, the Action will be disabled. (See the Zoomable example referred to in the link above for another example of this.) As you can see above, when the Action is invoked, a Droppable must be available (otherwise the Action would not have been enabled). The Droppable is obtained in the Action and a new Customer object is passed to its "doDrop" method. The above in pictures, take note of the enablement of the toolbar button with the red dot, on the extreme left of the toolbar in the screenshots below: The above shows the JButton is only enabled if the relevant TopComponent is active and, when the Action is invoked, the user can enter a name, after which a new LabelWidget is created in the Scene. The source code of the above is here: http://java.net/projects/nb-api-samples/sources/api-samples/show/versions/7.3/misc/WidgetCreationFromAction Note: Showing this as an MVC example is slightly misleading because, depending on which model object ("Customer" and "Droppable") you're looking at, the V and the C are different. From the point of view of "Customer", the TopComponent is the View, while the Action is the Controler, since it determines when the M is displayed. However, from the point of view of "Droppable", the TopComponent is the Controler, since it determines when the Action, i.e., which is in this case the View, displays the presence of the M.

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  • SQL only row mapping record fetching

    - by Prasanna
    I have a customer call detail table in which call details of all customer stored. I have to find out the distinct aparty (means our customer ) who only calls our customers (means bparty also be our numbers) . There is no other domestic call , International calls made by A party (our customer) in this case. could you people please help me to find the same data. FILE INPUT oF SAMPLE CDR TABLE ROW NAME VALUES ANUMBER :-any mobile number(Domestic+International); for our customer it must like 70,070,0070,9370) BNUMBER :-any mobile number(Domestic+International); for our customer it must like 70,070,0070,9370 CALLTRANSACTION :-eg: 91,92,93 etc CALLTRANSACTIONTYPEC :-eg: MOC,MTC FILENAME :-MCS_01 etc TIME:- any time value Required Output DISTINCT ANUMBER :-for our customer it mobile number must start with 70 or 070 or 0070 or 9370 BNUMBER :- for our customer it mobile number must start with 70 or 070 or 0070 or 9370 means our customer only calls to our network customer ( No other doestic call or international calls made by our operator)

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  • Double use of variables?

    - by Vaccano
    I have read that a variable should never do more than one thing. Overloading a variable to do more than one thing is bad. Because of that I end up writing code like this: (With the customerFound variable) bool customerFound = false; Customer foundCustomer = null; if (currentCustomer.IsLoaded) { if (customerIDToFind = currentCustomer.ID) { foundCustomer = currentCustomer; customerFound = true; } } else { foreach (Customer customer in allCustomers) { if (customerIDToFind = customer.ID) { foundCustomer = customer; customerFound = true; } } } if (customerFound) { // Do something } But deep down inside, I sometimes want to write my code like this: (Without the foundCustomer variable) Customer foundCustomer = null; if (currentCustomer.IsLoaded) { if (customerIDToFind = currentCustomer.ID) { foundCustomer = currentCustomer; } } else { foreach (Customer customer in allCustomers) { if (customerIDToFind = customer.ID) { foundCustomer = customer; } } } if (foundCustomer != null) { // Do something } Does this secret desires make me an evil programmer? (i.e. is the second case really bad coding practice?)

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  • Magento - custom Account/Registration Fields

    - by Bizboss
    Hello, I followed this tutorial: http://www.magento.cc/custom-accountregistration-fields.html to add fields in the registration form of a customer under Magento, I succeed to run the example with a checkbox in the frontend and the backend. I had at the backend a text field with 0 or 1 as value, but I would like to have also a checkbox as in the frontend. Anyone know what changes to do for this? Thank you.

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  • Options for remote desktop software for helping remote users?

    - by Nick G
    I need an easy way to jump on someone elses machine to help them solve a problem. It needs to be really easy for them to install (preferably doesn't actually require an "install" but just running an exe?). It must punch through any firewalls automatically using a relay server or P2P (so Remote Desktop itself is no use to me). I've found commercial products like MeetMeNow but they're really expensive. I want something that you can either buy a cheap pack of sessions or minutes, or preferably something free. I'm not in the business of commerical support and would only use it once every couple of months perhaps.

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  • Another good free utility - Campwood Software Source Monitor

    - by TATWORTH
    The Campwoood Source Monitor at http://www.campwoodsw.com/sourcemonitor.html  says in its introduction "The freeware program SourceMonitor lets you see inside your software source code to find out how much code you have and to identify the relative complexity of your modules. For example, you can use SourceMonitor to identify the code that is most likely to contain defects and thus warrants formal review. SourceMonitor, written in C++, runs through your code at high speed, typically at least 10,000 lines of code per second." It is indeed very high-speed and is useful as it: Collects metrics in a fast, single pass through source files. Measures metrics for source code written in C++, C, C#, VB.NET, Java, Delphi, Visual Basic (VB6) or HTML. Includes method and function level metrics for C++, C, C#, VB.NET, Java, and Delphi. Offers Modified Complexity metric option. Saves metrics in checkpoints for comparison during software development projects. Displays and prints metrics in tables and charts, including Kiviat diagrams. Operates within a standard Windows GUI or inside your scripts using XML command files. Exports metrics to XML or CSV (comma-separated-value) files for further processing with other tools.

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  • How much is a subscriber worth?

    - by Tom Lewin
    This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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