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• How often does Dreamhost change IP Addresses

  - by pjreddie

  So I just migrated our site to dreamhost because they are free for non-profits. However, right after I switched the nameservers over to them they changed the IP address of the site. So first they propagated out IP address x.x.x.180, then they switched it to x.x.x.178 and had to propagate that out. Point being it meant a lot of downtime since a lot of big DNS servers (like google) thought the address was still x.x.x.180 for up to 5 hours after they switched it. This is compounded by the fact that most our visitors to the site live here in Unalaska and we have local DNS servers that take a LONG time to update (like a day or more) since we get all our internet over satellite. So every time Dreamhost changes our IP address it can mean a day of downtime for us in our community. So my question is, how often do these changes take place? I asked Dreamhost support and they gave me a vague response: I wish I could say, however those changes happen at random times. They're not that frequent, maybe even months between updates, but there's no way to know for sure. First, I hardly believe that they don't know their own system well enough to give me at least some estimate or average. Second, is it worth looking at other providers so that I can get a static IP address? We were hosting the site here originally and hadn't run into this problem since we have a static IP here. We don't get a ton of traffic but usually around 500 hits a day or so, sometimes more if our stories are featured on statewide or national news broadcasts. So hours of downtime every time Dreamhost "randomly" decides to move our server location can be bad for our readership.

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• How should I deal with user agent parsing in logs?

  - by Mr. Jefferson

  My web app project includes logging functionality so we can see where visitors are coming from (referrer URL), what the popular user agents are, what pages are most popular, etc. The log is stored in SQL Server, and when I query the user agents I use a large (almost 100 lines) and growing CASE statement to separate the user agents using string matching (i.e. if the user agent contains the string "Firefox/9" then it's Firefox 9). Is there a better way to do this so I don't have to continually add to that CASE statement to deal with new browser releases? Also, how should I deal with less common, weird/unknown user agents? I've seen the following in the logs and been unable to find good information online about what they are: WordPress/3.3.1; http://www.facecolony.org Mozilla/4.0 ( http://www.hairirons.org redips; <a href=http://hairirons.org/>chi hair iron</a>) I'd guess they're bots/crawlers, but the sites they point to don't appear to reference web crawlers (or even be available sometimes). I've seen other user agents aren't familiar to me, but I know they're bots because they include "bot" or "spider" or something similar in them.

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• Googlebot visit but no cache update - why?

  - by Mick

  I have made a new plain vanilla HTML website. I have been making regular modifications to it on an almost daily basis. The site is hosted by hostmonster and as part of their service they offer "awstats" to let you know assorted details of visitors to the site. One thing is puzzling me. According to awstats, a "robot/spider" calling itself "Googlebot" visited my site as recently as today (28th June 2011), but when I find my site on google (e.g. by searching for "full reserve banking") the cache is dated only the 5th June. I always thought that a visit from the google robot was synonymous with a cache update. Am I wrong? Or have I accidentally put something in the site telling google that nothing has been updated? EDIT: It seems a moderator has removed the name of my website, so there is now no chance that anyone could check out if I had made some error on my site :-( ... but anyway, in answer to paulmorriss' question, here is what aw stats was telling me:

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• Server outputs the sourcecode of PHP page

  - by Akhilesh B Chandran

  I have a Shared Hosting package with HostGator. In it, I'm hosting around 4 websites. They are just some simple sites that doesn't likely to attract more visitors. But a few days ago, when I accessed one of my sites(via a browser), it outputted the PHP code of index.php, instead of outputting it as HTML. I think, at that time, the server was a bit busy or something. I heard that, Facebook also have got a similar condition where the home page's code was made available. So, how do I take preventive measures for this ? I always use phpBB forum's style of coding. That is, each sub pages, common functions, etc. are separated into subfolders. And in PHP, I would just include_once() or require_once() it. Also, these subfolders have a .htaccess file in which I have set the deny permission to the files inside it from outside. Also, in the main page(index), I would define a constant. And the first line of the subpages(which is situated in separate folders) is to check whether this constant is set. If not, calls die(). I am looking forward for solutions to this problem of outputting raw code when the page is accessed. Thanks in advance :)

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• Shared to Dedicated or Amazon CloudFront to improve performances and keep secured?

  - by user978548

  I have a Wordpress which currently takes about 1.8s to 2.5s for the home page to completely load in my country. The page weight is about 700Ko (static content included). In order to increase performances, I'm considering two solutions: Switching to a dedicated host. Using amazon s3 cloudfront to serve static contents. My current shared hosting have servers in a neighboring country but not exactly in mine, and both amazon and the dedicated hosting have some, so that's already an advantage. So considering all that, I still have three questions remaining: Currently having a low traffic (100 unique visitors/days, but growing) will it make a huge difference between my shared hosting and a dedicated server ? Knowing that I already use a cookie-less domain to deliver static contents (but using a redirection to the same server), would using amazon s3 make a real difference ? Talking about the cons of dedicated vs amazon s3, if I choose for the dedicated server something like Ubuntu server and do daily package updates and have only port 80 open, would it be sufficient in terms of security (in comparison with my current shared hosting which manage everything for me) ?

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• Two different domains as one user session in Google Analytics

  - by Mathew Foscarini

  I have two websites that are run as the same service. Each domain offers articles from a different market. At the top of each page the two domains are shown as menu options. If a user clicks one they can switch to the other domain. See here: http://www.cgtag.com Each domain has a different Google Analytics account, and when a user switches domains Google is counting this as a new session. It's listing the other domain as the "referral" for that new session. When the user switches back to the first domain Google is counting this as a returning visitor. This is messing up my reports. Showing returning visitors values that are higher than reality. It's also increasing hits on landing pages when the user switches, and listing the other domain as a referral site. I've found tips on how to list two domains as one website, but that results in merging the data. I want to keep the two domains separate so that I can track each ones performance, but I don't want to count domain changes as new sessions. Maybe something like treating the two domains as subdomains.

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• Live chat solutions

  - by Lèse majesté

  What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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• SPUtility.SendMail and the 2048 Character Limit

  - by Damon

  We were in the middle of testing a web part responsible for gathering information from visitors to our Client's website and emailing it to someone responsible for responding to the request.  During testing, however, it was brought to our attention that the message was cutting off at 2048 characters.  Now, 2048 is one of those numbers that is usually indicative of some computational limit, but I was hopeful that Microsoft had thought through the possibility of emailing more than 2048 characters from SharePoint.  Luckily I was right. and wrong. As it turns out, SPUtility.SendMail is not limited to any specific character limit as far as I can tell.  However, each LINE of text that you send via SendMail cannot exceed 2048 characters.  Since we were sending an HTML email it was constructed entirely without line breaks, far exceeding the 2048 character limit and ultimately helping to educate me about this obscure technical limitation whose only benefit thus far is offering me something to rant about on my blog.  The fix is simple, just put in a carriage return and a line break often enough to avoid going past the 2048 character limit.  I'm sure someone can present a great technical reason for the 2048 character limit, but it seems fairly arbitrary since the "\r\n" that got appended to the string are ultimately just characters too.

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• Advantage of Software Development [on hold]

  - by user93319

  The worth of a brand that a corporation carries is way too high than its physical presence. If you are venturing into an online business, you need to take special care about the corporate image of your business. Nowadays, it is very important for every organization to have its own website. To enhance the online presence of a company it is important to have a good website design as well as the blueprint of the design. A quality site can enhance organizational growth and it can lend a hand an in achieving company’s goals promptly. When websites have gained so much meaning, it is advisable for an organization to seek professional support for the construction of its own exclusive portals. Expert help may again is essential when one needs for a complete renovation on the Web. Any group is necessary to do a bit of introspection before it make a decision to look for the services of a professional web software development company. It is good to be completely clear-headed regarding one’s requirements. To start with, a business should be familiar with who its potential clientele are. Once this main factor has been give consideration, an association can go ahead and get its website designed accordingly. On approaching a corporation that offers software development services India to its customers, a client can make sure that their site is ready with all the most up-to-date features. Professional Assistance Matters Professional service supplier is identified to furnish a site with easy to use features that prompt visitors to come back again and again. Yet one more benefit of receiving aid from professionals is that they can let you know of the type of content that you should place on display over your site. For example, a business that wants to draw the interest of experts belong to the corporate world must make sure that the language used on its website is crisp and official.

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• Which is the best image hosting site for hosting images for the website? [closed]

  - by rahul dagli

  Possible Duplicate: How to find web hosting that meets my requirements? I currently have a website and blog and using a limited web hosting plan. When I upload images on my hosting server it consumes a lot of bandwidth and space. So I was thinking of hosting images on some-other image hosting site and direct linking it to my site. I found out few sites like imageshack, photobucket, tinypic, imgur. However, I see all have certain restrictions. The features i am looking for are as follows: 1. At least 10gb space 2. At least 500gb bandwidth (bec I hav very high traffic) 3. Very high speed even during heavy load like 1000 visitors accessing every hour. 4. Ultra reliable servers (99.9% uptime) 5. Privacy control 6. Must not ever delete image if inactive 7. Create and manage albums 8. Company that will last long in business atleast for next 10 years. 9. Free of cost 10. Hotlinking/ Directlinking image.

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• What Should I Do? [closed]

  - by Laxmidi

  What is a reasonable goal in terms of traffic for my Flex 3 site: www.brainpinata.com Since I began a couple of months ago, I've gotten roughly 5500 ad views and 280 ad clicks. And the ad revenue is a whopping $4.80. (I don't use Google Adsense). I advertise my site using Google Adwords to try to build traffic. My budget is $10/day. What should I do? a) Push the marketing. Add a blog. Try to get backlinks, contact blogs, start a Facebook page, tweet, etc. b) Google is only indexing the static content in the SWF. The questions/answers are pulled from a mySQL database. So, Google doesn't index 99% of the content. Should I re-do the site in HTML/Javascript and hard-code the questions for each puzzle? (This would be a challenge as I don't know javascript worth squat.) Or should I hard-code the questions in XML and put them in the Flex app? If I put the questions in an XML file it's roughly 500 KB. Other ideas? c) Should I switch ad networks? (I currently get about 100 visitors a day). My ad network pays so little that if I were to make even $500/month, I would need 550,000 ad views/month, which seems impossible. If I go ahead and switch ad networks, I need to find one that allows iFrames as I've got a Flex website. Which ad networks permit their ads to be shown in iFrames? d) Should I cut and run? I put a lot of work into this project and it would really stink to get nothing out of it. I'm looking for some good advice. Looking forward to your suggestions. Thank you. -Laxmidi

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• Best Terminology for a particular php-based site architecture? [closed]

  - by hen3ry

  For a site... o whose overall look-and-feel is generated by one php page ("index.php"). o in which "index.php" provides for all pages served the following required components: The DOCTYPE, opening html tag, the head section, the opening body tag, the end-body tag, and end-html tag. o which uses computed hierarchical navigation menus within "index.php" to offer visitors access to the site content. o in which all content is stored in individual files that contain "headerless html". (The DOCTYPE, etc. etc. being being provided by "index.php" as described above.) Q1: what term best describes this architecture? I'm seeking a concise descriptor that is useful in conversation and definitive as a search term, in whole-web searches, and searching here on Pro Webmasters. Q2: what term best describes the individual content files? Same general goals for the descriptor as above. As you see above, I couldn't avoid using the term "headerless html", my best choice. But this term does not seem to be in general use. I've found some people use this term to describe such as my content files, but others use it quite differently.

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• How should I structure my database to gain maximum efficiently in this scenario?

  - by Bob Jansen

  I'm developing a PHP script that analyzes the web traffic of my clients websites. By placing a link to a javascript on the clients website (think of Google Analyses), my script harvests information like: the visitors IP address, reference link, current page link, user agent, etc. Now my clients can view these statistics via a control panel that I have build. These clients can also adjust profile settings, set firewall rules, create support tickets and pay invoices. Currently all the the traffic is stored in one table. You can imagine that this tabel would become very large as some my clients receive thousands of pageviews per day. Furthermore, all the traffic data of each client would be stored in the same table, creating a mess. This is the same for the firewall rules currently, and the invoice and support system. I'm looking for way to structure my database in a more organized way to hold large amounts of data of multiple users. This is the first project that I'm developing that deals with so much data, and would like to hear suggestions and tips. I was thinking of using multiple databases to structure the data. The main database will store users data (email,pass,id,etc) admin/website settings. Than each client will have an unique database labeled prefix_userid, which carry tables holding their traffic, invoice, and support ticket data. Would this be a solution, and would it slow down or speed up overall performances (that is spreading the data over muliple databases). I have a solid VPS, but would like to safe and be as effient as possible.

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• PHP Image gallery that integrates well into custom CMS

  - by Thorarin

  I've been trying to find an image gallery that plays nice with our custom CMS. I've evaluated a number of them, but none of them seems to have the feature list that I would like: Run on LAMP environment Free software or low license costs (the website belongs to a non-profit organisation) Multi-user support Multiple albums. We're posting concert pictures, and would like an album per event. Pluggable authentication system. I want to reuse the accounts we have for our CMS. Permissions can be done inside the gallery itself, but I want to have a single sign on solution in a maintainable manner, by writing my own plugin/add-on for the software. Upload support (multiple images at the same time) And preferrably also: Can be integrated into a PHP page layout without IFRAMEs Automatic resizing of uploaded images to a maximum size Ability for visitors to place comments This combination is proving hard to find, especially the authentication requirement. I don't want to mess around all over the place in the source code to make it use the existing authentication. A plugin would be ideal, but alternatively a well thought out software design that allows for maintainable surgical changes would be acceptable. Any suggestions on which software I should take a closer look into?

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• creating a tag-based website and not using programming?

  - by monodial

  I want to create a tag-based website, and I need a tool that I could use (preferably without programming). It's a site where a user could pick tags on a certain item. All tags will be placed under a group that they are logically linked to (I will do that by hand). On the other end - a visitor could choose a tag, and then be redirected to a few items on which that tag was selected the most. Besides this, I need to set up a registration form (for the visitors who want to select tags on a desired item). stackoverflow.com may serve as an example of what I want to achieve. Functionally it is a quite similar approach. I am not sure if further detailing will bring me closer to getting a development advice, but nevertheless - following this template what I would be missing on is: ability to categorize the tags; and so they would fit in one page (overall i assume <200 tags) box where a user could enter a tag and it would be pending until a certain number of users enter such tag ability to limit the number of 'questions' that appear when a visitor chooses a tag - 'question' stands for an item to which users are selecting tags (displayed items would depend on the frequency the tag was assigned - say the top two items) Which software should I try / How should I go about it? Thank you. Lukas P.S. I have bought hosting account through GoDaddy.com. This is a first website that I am trying to build.

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• SEO with duplicate content

  - by user16831

  I have a nature photography site with multiple types of photo galleries. Each photo and associated caption on my site appears in several galleries. For instance, a photo of a goldfinch that was taken on a trip to New Mexico in 2008 will appear in the "goldfinch.php" gallery, in the "finches.php" gallery, and in the "New_Mexico_2008.php" gallery. This duplication is useful for my site visitors - User A may want to see goldfinch photos, whereas User B wants to see photos from New Mexico - but I am concerned about the SEO implications. The typical suggestions to deal with duplicate content, such as 301 redirects and canonical tags, probably won't work in this case, because the page content is substantially different (ranging from ~1% to ~90% duplication, depending on the specific example chosen). The obvious solution to me would be to edit robots.txt to only allow search engines to crawl one type of gallery - for instance, if they crawled only the galleries organized by species(e.g. goldfinch.php), all the photos on my site would be found exactly once. However, the Google content guidelines recommend against blocking crawler access to duplicate information. Should I go ahead and use robots.txt anyway? Or is there a better solution?

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• Cheap server stress testing

  - by acrosman

  The IT department of the nonprofit organization I work for recently got a new virtual server running CentOS (with Apache and PHP 5), which is supposed to host our website. During the process of setting up the server I discovered that the slightest use of the new machine caused major performance problems (I couldn't extract tarballs without bringing it to a halt). After several weeks of casting about in the dark by tech support, it now appears to be working fine, but I'm still nervous about moving the main site there. I have no budget to work with (so no software or services that require money), although due to recent cut backs I have several older desktops that I could use if it helps. The site doesn't need to withstand massive amounts of traffic (it's a Drupal site just a few thousand visitors a day), but I would like to put it through a bit of it paces before moving the main site over. What are cheap tools that I can use to get a sense if the server can withstand even low levels of traffic? I'm not looking to test the site itself yet, just fundamental operation of the server.

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• Huge spike in traffic tracked by Google Analytics from Safari browsers

  - by Petra Barus

  My site urbanindo.com recently experienced huge spike in traffic tracked by Google Analytics. The huge spike sometime shows in several same pages. This is odd because I rarely experienced that much traffic before. Some pages can have hundreds of visitors at the same time. But when I read the webserver log, those pages only showed up in only one or two entries, not hundreds like the GA showed. But the only similar thing about the entries is that they are using similar browser agent. Mozilla/5.0 (iPad; CPU OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3 Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3 And when I opened the Google Analytics Audience Technology Browsers & OS and I plotted the chart based on the browsers, I saw that the huge spike came from Safari. This huge spikes started to happen since the beginning of this August, which happens to be when I use multiple webservers behind load balancer (although I'm pretty sure those two are not relevant). Is there something wrong with my GA configuration?

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• Which is the best image hosting site for hosting images for website? [closed]

  - by rahul dagli

  I currently have a website and blog and using a limited web hosting plan. When I upload images on my hosting server it consumes a lot of bandwidth and space. So I was thinking of hosting images on some-other image hosting site and direct linking it to my site. I found out few sites like imageshack, photobucket, tinypic, imgur. However, I see all have certain restrictions. The features i am looking for are as follows: 1. At least 10gb space 2. At least 500gb bandwidth (bec I hav very high traffic) 3. Very high speed even during heavy load like 1000 visitors accessing every hour. 4. Ultra reliable servers (99.9% uptime) 5. Privacy control 6. Must not ever delete image if inactive 7. Create and manage albums 8. Company that will last long in business atleast for next 10 years. 9. Free of cost 10. Hotlinking/ Directlinking image.

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• For a large website developed in PHP, is it necessary to have a framework?

  - by Martin

  I am wondering if it is necessary to have a framework or if it is a must-have if I plan to make a large website. Large website could mean a lot of things: in other words, multiple dynamic web pages (40-50 dynamic pages, mysql content) and a lot of visitors (+- a million hits per month). The site will be hosted in a dedicated server environment. I know that it could simplify coding for a developer team, that it includes libraries and a lot of advantages. But I just feel that I don't need that. I think that learning how it works, managing it and installing it would take more time and I could use that time to code. I write PHP the simplest way I could (with performance in mind) and I try to reuse my code/functions/classes most of the time and I make sure that if another developer joins the team, that he won't be lost in the code. I am also planning to use MemCached or another Cache for PHP. As I said, the site will be hosted in a dedicated server environment but will be entirely managed by the hosting company. I am pretty sure the control panel for me to control the basic stuff will be Cpanel. For a developer like me that only knows PHP, Javascript, HTML, CSS, MYSQL and really basic server management, I feel that it seems to complicated to have a framework. Am I wrong? Is it worth the time to learn all about it? Thank you for your opinions and suggestions.

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• Creating Engaging Online Experiences is Easy and Intuitive for Marketers with Oracle WebCenter Sites 11g

  - by Christie Flanagan

  Last month, we announced the availability of Oracle WebCenter Sites 11g, the latest release of our web experience management solution. This new release is really geared toward enabling marketers and business users to drive customer acquisition and brand loyalty by simplifying the whole process of creating, managing and optimizing engaging online experiences.  To show you just how this works, we’ve created the video below which takes you through the tasks a typical marketer might execute using Oracle WebCenter Sites to manage their online presence -- everything from page editing to page creation, right on through to optimizing the mobile experience and moderating user-generated comments and reviews is covered here. I hope this video has give you a flavor for just how easy and intuitive it is for marketers and other business users to manage engaging and interactive online experiences using Oracle WebCenter Sites.  To see more about the new release, please check out the recording of our launch webcast. On Demand Webcast - Introducing Oracle WebCenter Sites: Transforming the Online Experience Enabling marketers and business users is a key requirement for creating and managing contextually relevant, social, and interactive online experiences. Oracle WebCenter Sites transforms the online experience into one that is simple and intuitive to manage as a content contributor, encourages interaction between site visitors and their social networks, and provides marketers with automated targeting options for optimizing online engagement. View this webcast now to learn more.

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• Google Analytics: Do unique events report as unique visits when triggered on pages other than your own domain?

  - by Jesse Gardner

  We just recently attached a SWF to our Brightcove video player to report various events back to Google Analytics. We're also tracking page views with a standard GA snippet on the page where the player is embedded. As I understand it, because a unique has already been recorded for the page, any event being triggered by the player is getting associated with that unique. However, we allow people to embed the video player on other websites. All of the event data started pouring into the Events section as expected, but we noticed a dramatic uptick in unique visitors on the site (nearly double) while the pageview count stayed relatively unchanged. Disabling event tracking brought the traffic back down to average levels. I should also add that in the Pages section of Event tracking we're seeing URLs for other sites where the player has been embedded; but this data isn't showing up in the Content section. It seems counterintuitive, but does GA count an event fired as a unique visit even if it's triggered from some place other than your website? Is so, there any way to trigger an event in the events section without it reporting to the unique visitor count?

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• Directing Multiple ccTLD's to 1 gTLD with a country specific subdirectory?

  - by Pascal Van Opzeeland

  We have multiple ccTLDomains and are thinking about how to best combine these into one. We want to do this to focus our link building efforts. We are running a website through which we offer a software-as-a-service. Therefore we could potentially sell to any country in the world. However, Germany is our most important market. We currently have a .com, .de, .nl. and .pl domain. All these domains have a high amount of unique content pages. What we are planning is to change everything to .com with language-based subdirectories, so .com/en/, .com/de/, etc. I have two questions concerning this issue: 1) How much of an advantage does a ccTLD have over a gTLD with country specific subdirectories in search rankings? So let’s say .de versus .com/de/? 2) How could we best redirect the visitors of our old ccTLD’s to our gTLD’s subdirectories? We would like to loose as few search engine rankings as possible. Thank you for your help.

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• Browser Statistics for Geekswithblogs.net

  - by Jeff Julian

  I love Google Analytics!  It helps me so much during my day-to-day maintenance of Geekswithblogs.net and our other sites.  I can see so much data about our visitors and come up with new ways of delivering more content to our readers so they can really get the most out of our community.  Browsers and Browser Versions is a big indicator for me to help decide what we can support and what we need to be testing with.  The clear browsers of choice right now are Chrome, IE, and Firefox taking up 94.1%.  The next browser is Safari at 2.71%.  What this really brings to my attention besides I better test well with Chrome, Firefox, and IE is that we are definitely missing an opportunity with Mobile devices.  We really need to kick up the heat when it comes to a mobile presence with Geekswithblogs.net as a community and the blogs that are on this site.  We need easy discovery of new content and easy tracking of what I like.  I am definitely on mission to make this happen and it will be a phased approach, but I want to see these numbers changes since most of us have 2 or 3 mobile devices we use for Social activities, but tools are lacking for interacting with technical data besides RSS readers. Technorati Tags: Mobile,Geekswithblogs.net,Browsers

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• Customer Reviews on Company Listings [closed]

  - by GSTAR

  I'm not sure if this is the right place but I am after some general advice on a feature I am looking to implement on my website. The website I have is a Wedding Directory. Here, companies can advertise in the form of a directory listing. This listing contains the company details - such as what they do and how you can contact them. There are three packages available - Basic package is free and Silver and Gold packages are charged for. Now in order to further enhance the directory, I want to enable customer reviews for each listing. This is basically whereby customers who have used a particular company's service can write a review (and rate out of 5) of their experience. The dilemma I face is that if customers are to be paying for their listings then surely they will expect to not have content on their listing that would tarnish their reputation (i.e. negative reviews). But at the same time I want to be impartial and help my site visitors to make informed choices on which companies to book when arranging their weddings. Of course I will exercise my ability to remove offensive or fake reviews but I do not want to be removing reviews just to satisfy my clients. Suppose a client pays me a premium fee to have their listing on my front page and at the top of the listings. Now suppose that client gets lost of negative reviews - the fact that they have increased visibility means that they will also get increased bad publicity. This in turn means they won't renew their package and will most likely request the listing to be taken down. So, how can I get the right balance here and keep everyone happy?

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