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  • I can access my company mail on iPhone, but not on a PC/Mac

    - by Philippe
    On my iPhone (4), I can set up my company e-mail, which allows me to receive and send e-mail and use the calender to manage appointments. The company is using Exchange 2003. The problem is that this is the only way I can access my e-mail when I'm not at the office. I've tried setting up an account on Outlook 2007, Outlook 2010, Outlook 2011 (Mac) and the OSX Mail app, but it doesn't work. The server cannot be reached, even though I've used the exact same settings as on the iPhone. The info I use on the iPhone is: Server name of the company mail server (it's the same as for webmail) Use SSL AD Domain of my account My AD account name Password When I enter this on the iPhone, it works like a charm, but whatever I try on one of my desktops, it doesn't work. FYI: I can't ask the company IT guys because according to them, it doesn't work from a remote location, not even on the iPhone (but obviously, that works just fine)

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  • Outlook mail/calendar items give errors after server migration

    - by Mike B
    Last Friday our Exchange server was migrated, by our external system administrator, to a new server, with a new server name. Since then we have problems with the calendar/mail items that were created/sent/received on the old server: Reply to mails get bounced if we use auto complete in the To field. If we cancel auto complete and manually enter the (same) e-mail address then there's no problem. Our system administrator says this is because auto complete fills in the old server name (???). Calendar items created on the old server cannot be edited (without an error) and must be recreated if we want to change them. Our system administrator says these problems are normal with a server migration. I cannot believe this. There must be a better way. Am I right?

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  • How to monitor Windows Server events with Centreon Nagios

    - by Miss M
    I want to monitor events on a Windows Exchange Server (Windows 2008 R2) and have installed NSclient ++ so I can use Centreon Nagios to monitor it. I did a bit of research and came across this question that I found somewhat helpful: How to monitor Windows host with Nagios? Nick Kavadias gave a good answer but it did not provide an explanation on how to configure the Nagios config file in such a way that it would monitor a specific service on the server. So, how do I set up a service in Nagios in such a way that it will detect when a windows event occurs on a server?

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  • Get-Mailbox not returning all mailboxes

    - by rotard
    I am trying to set up an exchange mailbox backup job with Vembu Storegrid and StoreGrid is unable to list the mailboxes for the client. While I was troubleshooting the issue, I did notice another thing: running the Get-Mailbox command on the mail server as the backup user only shows the mailbox for that account, while running Get-Mailbox as my admin account returns a list of what appears to be all the mailboxes. My service account is a member of "Administrators", "Domain Admins", and "Domain Users". What additional permissions might be required to list all mailboxes in the system?

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  • Constant prompts for credentials from one Mac Outlook 2011 client

    - by Top__Hat
    The majority of my Exchange users are all on Windows 7 and have no issues (at least using Outlook...) but a subset of the executives are ardent Mac users running Outlook 2011 for OS X. One of these clients is prompted every 5-10 minutes for credentials. Ticking the checkbox to remember credentials does not fix the situation. Mac version is 10.7.2. I have already removed and rebuilt the EWS virtual directory on my Client Access server. Outlook anywhere is set to NTLM authentication. None of the Microsoft clients are experiencing this issue. What else can I do to make this issue go away?

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  • Outlook 2010 stopped marking messages as read after reading them

    - by dunxd
    Yesterday I noticed that Outlook 2010 had stopped marking messages as read unless I right click and select Mark as Read. I have checked the Reading Panel settings (it's set to 0 seconds), but I don't use the reading panel to read my mail. When I open a message by doubleclicking it, then close it again, the message is still marked as Read. Outlook 2010 is connecting to Exchange Server 2003. This was working fine until yesterday. As far as I know there have been no config changes at either the client or server end.

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  • E2K7: Can't add jounaling mailbox to storage group

    - by Agent
    We just added a new SG to a standalone E2K7 server but Exchange pops an error when we try to enable journaling on it. The journal recipient mailbox was created a while back and as far as we can tell there are no issues with it. It's viewable in the GAL and accessible through OWA. The error is: Set-Mailboxdatabase Error:Obkect "domain.company.com/Journaling/Journal5" could not be found. Please make sure that it was spelled correctly or specify a different object. This Journal5 account is in a child domain (like all the other journaling mailboxes we have attached to other mailbox server SGs). We also tried attaching one of the working journaling mailboxes to this SG but they also popped back the same error. Event log is now showing any errors at all. We are running SP1 on this server. I've tried dismounting/remounting the store and bouncing the IS and SA services but that didn't help any. Any suggestions?

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  • Password History Storage and Variability Comparison

    - by z3ke
    I believe this situation would be similar to many others out there, so maybe some of you can shed some light... Supposedly, when making password changes through MS exchange every 90 days, you cannot use any simple variation of one of your old passwords, up to whatever limit the admin's set for a system. My question: If your previous passwords are only stored as hashes, how can they check for the "just changed one letter" case. Wouldn't they have to have access to the old plain-text passwords in order to make those comparisons? The only other thing I can think of is if upon original creation of a password, they also stored all other one character permutations of it, so that they can be banned later?

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  • Outlook 2003 won't send mail

    - by RKid
    A colleague's e-mail has just started playing up - he's using Outlook/Office 2003 on a Win XP SP3 machine. Yesterday his mail has suddenly stopped being received, although there are no errors of any kind that i can see. It was only noticed because he didn't have any replys all day. His e-mails seem to send fine - no errors come up, the mail goes into Sent Items as usual, but it never arrives at it's destination. However, when mail is sent from Outlook Web Access, e-mails send fine. All connections to the server appear fine and outlook is 'connected' but I've had a look at the message tracking on our Exchange 2003 server and no messages are appearing when sent from outlook, only when sent through OWA. Where should i be looking ? Thanks.

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  • Outlook Public Calendar

    - by Mike
    Hello, I have a pretty big problem. My son just moved back to work for me in my firm. We set his computer up and installed Outlook03 connected to an Exchange 2000 server. All emails work, (internal/external) but I cannot for the life of me get his outlook to see the public shared calendar. Please let me know if you need any more info. OS is XP SP3, Office03 is SP3. Only other software that's installed are QuickBooks03-09 and Lacerte00-08. Edit: The calendar is in the public folder

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  • Recently used contacts getting corrupted Outlook 2010

    - by advis12
    We are using Microsoft's Identity Integration Feature Pack to sync contacts between two separate domains at two separate branches of our company. Recently we have run into an issue with a few of the contacts being pulled/synced from this remote location. When people in our organizaion are sending emails to certain contacts that are being synced from the remote location, the message delivery fails. After looking into the issue we are seeing that this failure is the result of the email being sent to some obscure email address rather than the correct email address. For example, the email address is getting changed to IMCEAEX_O=NT5_ou=44C5AE1BBEE0ED499F607407769311BB_cn=2F31FA0CA187314FA8D6A99BEFC52C36@domain.com rather than [email protected] Clearing the recently used contact list seems to solve the issue, but it does not solve the underlying problem. Because this issue is starting to happen to several different people I would like to solve the underlying cause. Does anyone have any input on how to start troubleshooting this issue? Also, we are using Exchange 2010. Thank you for taking the time to look at this.

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  • Cannot open mailbox

    - by AdamL
    Ive got a server running Windows Server 2012 and Exchange 2013 on my local domain. Ive got the mailboxes setup and can send/receive emails fine when using OWA. If i try to open the mailbox using Outlook 2010, I get the below error If i try to expand the folder, i get the same message but am still able to use OWA. When I try to run a send/receive, I get the below error: After a bit of researching on the web, people suggest that the profile is corrupt. I have recreated the profile and tried again but still same error. Another post has suggested that the issue is DNS and client PCs should be able to resolve autodiscover.domain.local and server.domain.local to the IP of the server. This is fine on my network. Every user has got the same issue and I am struggling to identify what is causing the fault. Advise appreciated.

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  • Reducing the size of the EDB file.

    - by Toby
    I have hit an issue on a MS SBS machine where every morning the datastore for the exchange mailboxes dismounts itself. We believe the issue is that it has grown too large over time and needs cut down a bit. As part of this we have removed (purged) some mail files that were no longer needed, which should have given us a saving of roughly 3GB (more than enough saving for what we need). So I deleted the mailboxes, then purged them and noticed that the .edb file was still reporting the same size, I dismounted and remounted it to see if that would have any effect but it did not. Am I missing a step? I have read online that you can run offline defrag on the file but that seems to only save you a small amount of whitespace. Any help would be greatly appreciated.

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  • What PowerShell/WSMan clients or queries are consuming more than 1000 requests per 2 seconds?

    - by makerofthings7
    Exchange 2010 remote administration tools are complaining with the following error [txexmb02.ibm.com] Connecting to remote server failed with the following error message : The WS-Management service cannot process the request. The system load quota of 1000 requests per 2 seconds has been exceeded. Send future requests at a slower rate or raise the system quota. The next request from this user will not be approved for at least 558475776 milliseconds. For more information, see the about_Remote_Troubleshooting Help topic. + CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [], PSRemotingTransportException + FullyQualifiedErrorId : PSSessionOpenFailed VERBOSE: Connecting to TXEXHC02.ibm.com The help document this error referrers to says this is a WS-Man error. We're running SCOM 2007 R2 and am thinking that is increasing the query count, but I need to prove it.

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  • SSL Certificate in ISA Server 2004

    - by user66011
    Hi All I have a ssl certificate for Exchange which has been installed on IIS for OWA but in order for this certificate to be presented to the user when they login, i.e. visit OWA, it has to be installed also on the ISA server. This is where I have become stuck. I have installed the certificate in the Personal section, but when I go to point the web listener to the ssl certificate it is never in the list. So, my question is, am I putting the certificate in the right place on the server? If so, where should it go? Cheers

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  • How can I forward Mailer Daemon notifications in Outlook 2000?

    - by Elvith
    I have a rule in Outlook 2000 which states that any incoming message should be forwarded to another adress (The mailaccount is only used to send automatic alerts and notifications of an application, answers to this adress should be forwarded to the admin of this application). When the application tries to send an eMail to a non existent adress, the resulting Mailer Daemon notification won't be forwarded and the admin of the server will notice this problem very late (if ever). Is there a way to forward such messages to another adress? The problem seems to be, that Exchange delivers such notifications as "Report" but the rules will only apply to "Messages". Thanks in advance!

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  • My email server emails are being refused by some servers

    - by Havenard
    I have a Microsoft Exchange Server 2003 installed in my office. It was configured with all MX-records and SMTP relaying recomendations required to gain trust and not have my server blacklisted. It is also aparently not blacklisted in any email server blacklist I can find online, and in overall it works. I can send emails to Gmail, Hotmail, and most other email servers. Howover, some few email servers insist in not receiving my e-mails for some random reason I couldn't so far understand. There is no error, they simply drop it. Is there something I can do to get this mystery solved?

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  • How do I use C# and ADO.NET to query an Oracle table with a spatial column of type SDO_GEOMETRY?

    - by John Donahue
    My development machine is running Windows 7 Enterprise, 64-bit version. I am using Visual Studio 2010 Release Candidate. I am connecting to an Oracle 11g Enterprise server version 11.1.0.7.0. I had a difficult time locating Oracle client software that is made for 64-bit Windows systems and eventually landed here to download what I assume is the proper client connectivity software. I added a reference to "Oracle.DataAccess" which is version 2.111.6.0 (Runtime Version is v2.0.50727). I am targeting .NET CLR version 4.0 since all properties of my VS Solution are defaults and this is 2010 RC. I was then able to write a console application in C# that established connectivity, executed a SELECT statement, and properly returned data when the table in question does NOT contain a spatial column. My problem is that this no longer works when the table I query has a column of type SDO_GEOMETRY in it. Below is the simple console application I am trying to run that reproduces the problem. When the code gets to the line with the "ExecuteReader" command, an exception is raised and the message is "Unsupported column datatype". using System; using System.Data; using Oracle.DataAccess.Client; namespace ConsoleTestOracle { class Program { static void Main(string[] args) { string oradb = string.Format("Data Source={0};User Id={1};Password={2};", "hostname/servicename", "login", "password"); try { using (OracleConnection conn = new OracleConnection(oradb)) { conn.Open(); OracleCommand cmd = new OracleCommand(); cmd.Connection = conn; cmd.CommandText = "select * from SDO_8307_2D_POINTS"; cmd.CommandType = CommandType.Text; OracleDataReader dr = cmd.ExecuteReader(); } } catch (Exception e) { string error = e.Message; } } } } The fact that this code works when used against a table that does not contain a spatial column of type SDO_GEOMETRY makes me think I have my windows 7 machine properly configured so I am surprised that I get this exception when the table contains different kinds of columns. I don't know if there is some configuration on my machine or the Oracle machine that needs to be done, or if the Oracle client software I have installed is wrong, or old and needs to be updated. Here is the SQL I used to create the table, populate it with some rows containing points in the spatial column, etc. if you want to try to reproduce this exactly. SQL Create Commands: create table SDO_8307_2D_Points (ObjectID number(38) not null unique, TestID number, shape SDO_GEOMETRY); Insert into SDO_8307_2D_Points values (1, 1, SDO_GEOMETRY(2001, 8307, null, SDO_ELEM_INFO_ARRAY(1, 1, 1), SDO_ORDINATE_ARRAY(10.0, 10.0))); Insert into SDO_8307_2D_Points values (2, 2, SDO_GEOMETRY(2001, 8307, null, SDO_ELEM_INFO_ARRAY(1, 1, 1), SDO_ORDINATE_ARRAY(10.0, 20.0))); insert into user_sdo_geom_metadata values ('SDO_8307_2D_Points', 'SHAPE', SDO_DIM_ARRAY(SDO_DIM_ELEMENT('Lat', -180, 180, 0.05), SDO_DIM_ELEMENT('Long', -90, 90, 0.05)), 8307); create index SDO_8307_2D_Point_indx on SDO_8307_2D_Points(shape) indextype is mdsys.spatial_index PARAMETERS ('sdo_indx_dims=2' ); Any advice or insights would be greatly appreciated. Thank you.

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  • "Has Oracle written the script for CRM success?" - Anthony Lye on Customer Experience at BAFTA

    - by Richard Lefebvre
    Anthony Lye showcased Oracle Fusion CRM at a BAFTA gathering, and MyCustomer.com covered the story under the title of "Has Oracle written the script for CRM success?' According to MyCustomer.com, "Oracle's SVP of CRM Anthony Lye set the scene for the event, suggesting products are becoming commoditized, so that the only way to differentiate is through the relationship with the customer. But he warned that "customers are more and more in control of that relationship, so you have to provide great experiences for them." "The quickest win within your organization to create a single view is to connect your marketing organization with your selling organization, align goals, processes, people and technology," Anthony explained.   "And this is a transition that is already happening - "VPs of marketing have started turning up in the same meetings as VPs of sales, we have started to see that they want to work together" - but this convergence needs nurturing." "In Fusion there are capabilities to align the organisation - we enable marketing on the same platform to build campaigns connected to sales stages. It can affect leads and opportunities at the top end of the funnel. And the selling organisation can take advantage of marketing content - the materials that are exclusively within marketing can now be used by sales. Your sales teams have been campaigning forever, but it's usually by email, it isn't aligned with the corporate message and it's being sent to people it shouldn't. By aligning them we can increase output and the quality of that output." Anthony concluded: "Operating in a disconnected fashion having two distinct systems will cost you time and money. So we feel there's a material advantage in a solution like this." Enjoy the full story at http://www.mycustomer.com/topic/marketing/has-oracle-written-script-crm-success/139958

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  • Web Seminar - The Oracle Database Appliance: How to Sell a Unique Product!

    - by swalker
    Dear partner, You are exclusively invited to join us for a webcast, dedicated to Oracle’s EMEA Partners, on the Oracle Database Appliance value proposition, positioning and ecosystem – to help you capture new business and help your customers roll out their solutions fast, easily, safely and with maximum cost efficiency! Join us to learn about: ODA Benefits: Fast, Easy, Cost Efficient, Highly Reliable Feedback from early Customer Wins: What can we Learn? Objection Handling: Overcoming the most common customer questions Going beyond the Database: The ODA ECO System for applications, backup & more… When combined with your high-value services (e.g., migration, consolidation), the end result is a database system that you can use to grow the business in your existing accounts, or capture new business. Join us at the EMEA partner webcast hosted by Robert Van Espelo Cloud and Virtualization Leader, EMEA Business Development on Thursday, April 12, at 9:00am UK / 10:00am CET. The presentation will be given in English. To register for this webcast click here We look forward to talking to you on April 12! Best regards,Giuseppe Facchetti EMEA Partner Business Development Manager Oracle EMEA, Hardware Sales Paul LeonardEMEA Partner Marketing Manager Oracle EMEA, Systems Marketing

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  • 724% Return on an SFA project with Oracle Sales Cloud and Marketing Cloud combined!

    - by Richard Lefebvre
    Oracle Sales Cloud and Marketing Cloud customer Apex IT gained just that?a 724% return on investment (ROI) when it implemented these Oracle Cloud solutions in its fast-moving, rapidly-growing business. Apex IT was just announced as a winner of the Nucleus Research 11th annual Technology ROI Awards. The award, given by the analyst firm, highlights organizations that have successfully leveraged IT deployments to maximize value per dollar spent. Fast Facts: Return on Investment – 724% Payback – 2 months Average annual benefit – $91,534 Cost : Benefit Ratio – 1:48 Business Benefits In addition to the ROI and cost metrics the award calls out improvements in Apex IT’s business operations—across both Sales and Marketing teams: Improved ability to identify new opportunities and focus sales resources on higher-probability deals Reduced administration and manual lead tracking—resulting in more time selling and a net new client increase of 46% Increased campaign productivity for both Marketing and Sales, including Oracle Marketing Cloud’s automation of campaign tracking and nurture programs Improved margins with more structured and disciplined sales processes—resulting in more effective deal negotiations Read the full Apex IT ROI Case Study. You also can learn more about Apex IT’s business, including the company’s work with Oracle Sales and Marketing Cloud on behalf of its clients. You can point your prospects and customers to the CX blog for a similar recap of the Apex IT award and a link to the Case Study.

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  • UnsatisfiedLinkError on Websphere Application Server 6.1 Data Source

    - by user338154
    Hi, I am unable to start the installed App on my WAS instance. I believe the root cause is an UnsatisfiedLinkError which is shown as follows: Caused by: java.lang.UnsatisfiedLinkError: no ocijdbc10 in java.library.path at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1682) at java.lang.Runtime.loadLibrary0(Runtime.java:822) at java.lang.System.loadLibrary(System.java:993) at oracle.jdbc.driver.T2CConnection$1.run(T2CConnection.java:3147) at java.security.AccessController.doPrivileged(Native Method) at oracle.jdbc.driver.T2CConnection.loadNativeLibrary(T2CConnection.java:3143) at oracle.jdbc.driver.T2CConnection.logon(T2CConnection.java:221) at oracle.jdbc.driver.PhysicalConnection.(PhysicalConnection.java:441) at oracle.jdbc.driver.T2CConnection.(T2CConnection.java:132) at oracle.jdbc.driver.T2CDriverExtension.getConnection(T2CDriverExtension.java:78) at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:801) at oracle.jdbc.pool.OracleDataSource.getPhysicalConnection(OracleDataSource.java:297) at oracle.jdbc.xa.client.OracleXADataSource.getPooledConnection(OracleXADataSource.java:515) at oracle.jdbc.xa.client.OracleXADataSource.getXAConnection(OracleXADataSource.java:159) at oracle.jdbc.xa.client.OracleXADataSource.getXAConnection(OracleXADataSource.java:133) at com.ibm.ws.rsadapter.spi.InternalGenericDataStoreHelper$1.run(InternalGenericDataStoreHelper.java:935) at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:118) at com.ibm.ws.rsadapter.spi.InternalGenericDataStoreHelper.getPooledConnection(InternalGenericDataStoreHelper.java:972) at com.ibm.ws.rsadapter.spi.WSRdbDataSource.getPooledConnection(WSRdbDataSource.java:1625) at com.ibm.ws.rsadapter.spi.WSManagedConnectionFactoryImpl.createManagedConnection(WSManagedConnectionFactoryImpl.java:1220) at com.ibm.ejs.j2c.FreePool.createManagedConnectionWithMCWrapper(FreePool.java:1988) at com.ibm.ejs.j2c.FreePool.createOrWaitForConnection(FreePool.java:1660) at com.ibm.ejs.j2c.PoolManager.reserve(PoolManager.java:2341) at com.ibm.ejs.j2c.ConnectionManager.allocateMCWrapper(ConnectionManager.java:932) at com.ibm.ejs.j2c.ConnectionManager.allocateConnection(ConnectionManager.java:608) at com.ibm.ws.rsadapter.jdbc.WSJdbcDataSource.getConnection(WSJdbcDataSource.java:449) at com.ibm.ws.rsadapter.jdbc.WSJdbcDataSource.getConnection(WSJdbcDataSource.java:418) at org.apache.ojb.broker.accesslayer.ConnectionFactoryAbstractImpl.newConnectionFromDataSource(Unknown Source) at org.apache.ojb.broker.accesslayer.ConnectionFactoryAbstractImpl.lookupConnection(Unknown Source) at org.apache.ojb.broker.accesslayer.ConnectionFactoryManagedImpl.lookupConnection(Unknown Source) at org.apache.ojb.broker.accesslayer.ConnectionManagerImpl.getConnection(Unknown Source) at org.apache.ojb.broker.accesslayer.StatementManager.getPreparedStatement(Unknown Source) at org.apache.ojb.broker.accesslayer.JdbcAccessImpl.executeQuery(Unknown Source) at org.apache.ojb.broker.accesslayer.RsQueryObject.performQuery(Unknown Source) at org.apache.ojb.broker.accesslayer.RsIterator.(Unknown Source) at org.apache.ojb.broker.core.RsIteratorFactoryImpl.createRsIterator(Unknown Source) at org.apache.ojb.broker.core.PersistenceBrokerImpl.getRsIteratorFromQuery(Unknown Source) at org.apache.ojb.broker.core.PersistenceBrokerImpl.getIteratorFromQuery(Unknown Source) at org.apache.ojb.broker.core.QueryReferenceBroker.getCollectionByQuery(Unknown Source) at org.apache.ojb.broker.core.QueryReferenceBroker.getCollectionByQuery(Unknown Source) at org.apache.ojb.broker.core.QueryReferenceBroker.getCollectionByQuery(Unknown Source) at org.apache.ojb.broker.core.PersistenceBrokerImpl.getCollectionByQuery(Unknown Source) at org.apache.ojb.broker.core.DelegatingPersistenceBroker.getCollectionByQuery(Unknown Source) at org.apache.ojb.broker.core.DelegatingPersistenceBroker.getCollectionByQuery(Unknown Source) at com.ascential.xmeta.persistence.orm.impl.ojb.OjbPersistentEObjectPersistenceRegistry.loadPackageCache(OjbPersistentEObjectPersistenceRegistry.java:371) ... 115 more My LD_LIBRARY_PATH variable for the 'was' user is /opt/oracle/product/10.2.0/lib What else should I be checking to fix this error? Please help. Thanks

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  • Access Insurance Company Wins 2010 Technology Innovation Award at IASA

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance, is blogging from the 2010 IASA Annual Conference and Business Show this week. For the second time in two weeks an Oracle Insurance customer has earned recognition at an insurance industry event for its innovative use of technology to transform their business. Access Insurance Company received the 2010 Technology Innovation Award during the 2010 IASA Annual Conference and Business Show this week in Grapevine, Texas. The company earned the recognition for its "Instant Access" application, which executes all the business rules and processes needed to provide a quote, bind, and issue a policy. CIO Andy Dunn and Tim Reynolds stopped by the Oracle Insurance Booth at IASA to visit with the team, show their award, and share how the platform has provided a strategic advantage to the company and helped it increase revenue by penetrating new markets, increasing market share and improving customer retention. Since implementing Instant Access in 2009 - a platform that leverages both Oracle Insurance Insbridge Rating and Underwriting and Oracle Documaker - the carrier has: Increased policies in force by 22%, from 140,185 to more than 270,000 Grown market share by 4.6% Increased 2009 revenue by 26.5% Increased ratio of policyholders per CSR by 30% Increased its appointed independent producers by 43 percent Now that's true innovation! You can learn more about the company's formula for success by reading Access Insurance Holdings CEO and president Michael McMenamin's interview with Insurance & Technology, Data Mastery Drives Access Insurance's 'Instant Access' Business Technology Platform. Congratulations to Michael, Andy, Tim and the entire team at Access Insurance on this well deserved honor - and for your role as a technology leader for the industry. Helen Pitts is senior product marketing manager for Oracle Insurance.

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  • Queued Loadtest to remove Concurrency issues using Shared Data Service in OpenScript

    - by stefan.thieme(at)oracle.com
    Queued Processing to remove Concurrency issues in Loadtest ScriptsSome scripts act on information returned by the server, e.g. act on first item in the returned list of pending tasks/actions. This may lead to concurrency issues if the virtual users simulated in a load test scenario are not synchronized in some way.As the load test cases should be carried out in a comparable and straight forward manner simply cancel a transaction in case a collision occurs is clearly not an option. In case you increase the number of virtual users this approach would lead to a high number of requests for the early steps in your transaction (e.g. login, retrieve list of action points, assign an action point to the virtual user) but later steps would be rarely visited successfully or at all, depending on the application logic.A way to tackle this problem is to enqueue the virtual users in a Shared Data Service queue. Only the first virtual user in this queue will be allowed to carry out the critical steps (retrieve list of action points, assign an action point to the virtual user) in your transaction at any one time.Once a virtual user has passed the critical path it will dequeue himself from the head of the queue and continue with his actions. This does theoretically allow virtual users to run in parallel all steps of the transaction which are not part of the critical path.In practice it has been seen this is rarely the case, though it does not allow adding more than N users to perform a transaction without causing delays due to virtual users waiting in the queue. N being the time of the total transaction divided by the sum of the time of all critical steps in this transaction.While this problem can be circumvented by allowing multiple queues to act on individual segments of the list of actions, e.g. per country filter, ends with 0..9 filter, etc.This would require additional handling of these additional queues of slots for the virtual users at the head of the queue in order to maintain the mutually exclusive access to the first element in the list returned by the server at any one time of the load test. Such an improved handling of multiple queues and/or multiple slots is above the subject of this paper.Shared Data Services Pre-RequisitesStart WebLogic Server to host Shared Data ServicesYou will have to make sure that your WebLogic server is installed and started. Shared Data Services may not work if you installed only the minimal installation package for OpenScript. If however you installed the default package including OLT and OTM, you may follow the instructions below to start and verify WebLogic installation.To start the WebLogic Server deployed underneath of Oracle Load Testing and/or Oracle Test Manager you can go to your Start menu, Oracle Application Testing Suite and select the Restart Oracle Application Testing Suite Application Service entry from the Tools submenu.To verify the service has been started you can run the Microsoft Management Console for Services by Selecting Run from the Start Menu and entering services.msc. Look for the entry that reads Oracle Application Testing Suite Application Service, once it has changed it status from Starting to Started you can proceed to verify the login. Please note that this may take several minutes, I would say up to 10 minutes depending on the strength of your CPU horse-power.Verify WebLogic Server user credentialsYou will have to make sure that your WebLogic Server is installed and started. Next open the Oracle WebLogic Server Adminstration Console on http://localhost:8088/console.It may take a while until the application is deployed and started. It may display the following until the Administration Console has been deployed on the fly.Afterwards you can login using the username oats and the password that you selected during install time for your Application Testing Suite administrative purposes.This will bring up the Home page of you WebLogic Server. You have actually verified that you are able to login with these credentials already. However if you want to check the details, navigate to Security Realms, myrealm, Users and Groups tab.Here you could add users to your WebLogic Server which could be used in the later steps. Details on the Groups required for such a custom user to work are exceeding this quick overview and have to be selected with the WebLogic Server Adminstration Guide in mind.Shared Data Services pre-requisites for Load testingOpenScript Preferences have to be set to enable Encryption and provide a default Shared Data Service Connection for Playback.These are pre-requisites you want to use for load testing with Shared Data Services.Please note that the usage of the Connection Parameters (individual directive in the script) for Shared Data Services did not playback reliably in the current version 9.20.0370 of Oracle Load Testing (OLT) and encryption of credentials still seemed to be mandatory as well.General Encryption settingsSelect OpenScript Preferences from the View menu and navigate to the General, Encryption entry in the tree on the left. Select the Encrypt script data option from the list and enter the same password that you used for securing your WebLogic Server Administration Console.Enable global shared data access credentialsSelect OpenScript Preferences from the View menu and navigate to the Playback, Shared Data entry in the tree on the left. Enable the global shared data access credentials and enter the Address, User name and Password determined for your WebLogic Server to host Shared Data Services.Please note, that you may want to replace the localhost in Address with the hosts realname in case you plan to run load tests with Loadtest Agents running on remote systems.Queued Processing of TransactionsEnable Shared Data Services Module in Script PropertiesThe Shared Data Services Module has to be enabled for each Script that wants to employ the Shared Data Service Queue functionality in OpenScript. It can be enabled under the Script menu selecting Script Properties. On the Script Properties Dialog select the Modules section and check Shared Data to enable Shared Data Service Module for your script. Checking the Shared Data Services option will effectively add a line to your script code that adds the sharedData ScriptService to your script class of IteratingVUserScript.@ScriptService oracle.oats.scripting.modules.sharedData.api.SharedDataService sharedData;Record your scriptRecord your script as usual and then add the following things for Queue handling in the Initialize code block, before the first step and after the last step of your critical path and in the Finalize code block.The java code to be added at individual locations is explained in the following sections in full detail.Create a Shared Data Queue in InitializeTo create a Shared Data Queue go to the Java view of your script and enter the following statements to the initialize() code block.info("Create queueA with life time of 120 minutes");sharedData.createQueue("queueA", 120);This will create an instantiation of the Shared Data Queue object named queueA which is maintained for upto 120 minutes.If you want to use the code for multiple scripts, make sure to use a different queue name for each one here and in the subsequent steps. You may even consider to use a dynamic queueName based on filters of your result list being concurrently accessed.Prepare a unique id for each IterationIn order to keep track of individual virtual users in our queue we need to create a unique identifier from the virtual user id and the used username right after retrieving the next record from our databank file.getDatabank("Usernames").getNextDatabankRecord();getVariables().set("usernameValue1","VU_{{@vuid}}_{{@iterationnum}}_{{db.Usernames.Username}}_{{@timestamp}}_{{@random(10000)}}");String usernameValue = getVariables().get("usernameValue1");info("Now running virtual user " + usernameValue);As you can see from the above code block, we have set the OpenScript variable usernameValue1 to VU_{{@vuid}}_{{@iterationnum}}_{{db.Usernames.Username}}_{{@timestamp}}_{{@random(10000)}} which is a concatenation of the virtual user id and the iterationnumber for general uniqueness; as well as the username from our databank, the timestamp and a random number for making it further unique and ease spotting of errors.Not all of these fields are actually required to make it really unique, but adding the queue name may also be considered to help troubleshoot multiple queues.The value is then retrieved with the getVariables.get() method call and assigned to the usernameValue String used throughout the script.Please note that moving the getDatabank("Usernames").getNextDatabankRecord(); call to the initialize block was later considered to remove concurrency of multiple virtual users running with the same userid and therefor accessing the same "My Inbox" in step 6. This will effectively give each virtual user a userid from the databank file. Make sure you have enough userids to remove this second hurdle.Enqueue and attend Queue before Critical PathTo maintain the right order of virtual users being allowed into the critical path of the transaction the following pseudo step has to be added in front of the first critical step. In the case of this example this is right in front of the step where we retrieve the list of actions from which we select the first to be assigned to us.beginStep("[0] Waiting in the Queue", 0);{info("Enqueued virtual user " + usernameValue + " at the end of queueA");sharedData.offerLast("queueA", usernameValue);info("Wait until the user is the first in queueA");String queueValue1 = null;do {// we wait for at least 0.7 seconds before we check the head of the// queue. This is the time it takes one user to move through the// critical path, i.e. pass steps [5] Enter country and [6] Assign// to meThread.sleep(700);queueValue1 = (String) sharedData.peekFirst("queueA");info("The first user in queueA is currently: '" + queueValue1 + "' " + queueValue1.getClass() + " length " + queueValue1.length() );info("The current user is '"+ usernameValue + "' " + usernameValue.getClass() + " length " + usernameValue.length() + ": indexOf " + usernameValue.indexOf(queueValue1) + " equals " + usernameValue.equals(queueValue1) );} while ( queueValue1.indexOf(usernameValue) < 0 );info("Now the user is the first in queueA");}endStep();This will enqueue the username to the tail of our Queue. It will will wait for at least 700 milliseconds, the time it takes for one user to exit the critical path and then compare the head of our queue with it's username. This last step will be repeated while the two are not equal (indexOf less than zero). If they are equal the indexOf will yield a value of zero or larger and we will perform the critical steps.Dequeue after Critical PathAfter the virtual user has left the critical path and complete its last step the following code block needs to dequeue the virtual user. In the case of our example this is right after the action has been actually assigned to the virtual user. This will allow the next virtual user to retrieve the list of actions still available and in turn let him make his selection/assignment.info("Get and remove the current user from the head of queueA");String pollValue1 = (String) sharedData.pollFirst("queueA");The current user is removed from the head of the queue. The next one will now be able to match his username against the head of the queue.Clear and Destroy Queue for FinishWhen the script has completed, it should clear and destroy the queue. This code block can be put in the finish block of your script and/or in a separate script in order to clear and remove the queue in case you have spotted an error or want to reset the queue for some reason.info("Clear queueA");sharedData.clearQueue("queueA");info("Destroy queueA");sharedData.destroyQueue("queueA");The users waiting in queueA are cleared and the queue is destroyed. If you have scripts still executing they will be caught in a loop.I found it better to maintain a separate Reset Queue script which contained only the following code in the initialize() block. I use to call this script to make sure the queue is cleared in between multiple Loadtest runs. This script could also even be added as the first in a larger scenario, which would execute it only once at very start of the Loadtest and make sure the queues do not contain any stale entries.info("Create queueA with life time of 120 minutes");sharedData.createQueue("queueA", 120);info("Clear queueA");sharedData.clearQueue("queueA");This will create a Shared Data Queue instance of queueA and clear all entries from this queue.Monitoring QueueWhile creating the scripts it was useful to monitor the contents, i.e. the current first user in the Queue. The following code block will make sure the Shared Data Queue is accessible in the initialize() block.info("Create queueA with life time of 120 minutes");sharedData.createQueue("queueA", 120);In the run() block the following code will continuously monitor the first element of the Queue and write an informational message with the current username Value to the Result window.info("Monitor the first users in queueA");String queueValue1 = null;do {queueValue1 = (String) sharedData.peekFirst("queueA");if (queueValue1 != null)info("The first user in queueA is currently: '" + queueValue1 + "' " + queueValue1.getClass() + " length " + queueValue1.length() );} while ( true );This script can be run from OpenScript parallel to a loadtest performed by the Oracle Load Test.However it is not recommend to run this in a production loadtest as the performance impact is unknown. Accessing the Queue's head with the peekFirst() method has been reported with about 2 seconds response time by both OpenScript and OTL. It is advised to log a Service Request to see if this could be lowered in future releases of Application Testing Suite, as the pollFirst() and even offerLast() writing to the tail of the Queue usually returned after an average 0.1 seconds.Debugging QueueWhile debugging the scripts the following was useful to remove single entries from its head, i.e. the current first user in the Queue. The following code block will make sure the Shared Data Queue is accessible in the initialize() block.info("Create queueA with life time of 120 minutes");sharedData.createQueue("queueA", 120);In the run() block the following code will remove the first element of the Queue and write an informational message with the current username Value to the Result window.info("Get and remove the current user from the head of queueA");String pollValue1 = (String) sharedData.pollFirst("queueA");info("The first user in queueA was currently: '" + pollValue1 + "' " + pollValue1.getClass() + " length " + pollValue1.length() );ReferencesOracle Functional Testing OpenScript User's Guide Version 9.20 [E15488-05]Chapter 17 Using the Shared Data Modulehttp://download.oracle.com/otn/nt/apptesting/oats-docs-9.21.0030.zipOracle Fusion Middleware Oracle WebLogic Server Administration Console Online Help 11g Release 1 (10.3.4) [E13952-04]Administration Console Online Help - Manage users and groupshttp://download.oracle.com/docs/cd/E17904_01/apirefs.1111/e13952/taskhelp/security/ManageUsersAndGroups.htm

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  • New Packt Books: APEX & JRockit

    - by [email protected]
      I have received these 2 ebooks from Packt Publkishing and I am currently reviewing them. Both of them look great so far.   Oracle Application Express 3.2 - The Essentials and More First of all, I have to mention that I am new to APEX. I was interested on this product which is a development tool for Web applications on the Oracle Database. As I support JDeveloper and ADF, which are products that work very closely with the Oracle Database and are a rapid development tool as well, it is always interesting and useful to know complementary tools. APEX looks very useful and the book includes many working examples. A more complete review of this book is coming soon. Further information about this book can be seen at Packt.   Oracle JRockit: The Definitive Guide Many of our Oracle Coherence customers run their caches and clusters using JRockit. This JVM has helped us to solve lots of Service Requests. It is a really reliable, fast and stable JVM. It works great on both development and production environments with big amounts of data, concurrency, multi-threading and many other factors that can make a JVM crash. I must also mention JRockit Mission Control (JRMC), which is a great tool for management and monitoring. I really recommend it. As a matter of fact, some months ago, I created a document entitled "How to Monitor Coherence-Based Applications using JRockit Mission Control" (Doc Id 961617.1) on My Oracle Support. Also, the JRockit Runtime Analyzer (JRA) and it successor of newer versions, the JRockit Flight Recorder (JFR) are deeply reviewed. This book contains very clear and complete information about all this and more. I will post an entry with a more complete review soon (and will probably post an entry about Coherence monitoring with JRMC soon too). Further information about this book can be seen at Packt.  

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