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• Welcome to Jackstown

  - by fatherjack

  I live in a small town, the population count isn't that great but let me introduce you to some of the population. We'll start with Martin the Doc, he fixes up anything that gets poorly, so much so that he could be classed as the doctor, the vet and even the garage mechanic. He's got a reputation that he can fix anything and that hasn't been proved wrong yet. He's great friends with Brian (who gets called "Brains") the teacher who seems to have a sound understanding of any topic you care to pass his way. If he isn't sure he tells you and then goes to find out and comes back with a full answer real quick. Its good to have that sort of research capability close at hand. Brains is also great at encouraging anyone who needs a bit of support to get them up to speed and working on their jobs. Steve sees Brains regularly, that's because he is the librarian, he keeps all sorts of reading material and nowadays there's even video to watch about any topic you like. Steve keeps scouring all sorts of places to get the content that's needed and he keeps it in good order so that what ever is needed can be found quickly. He also has to make sure that old stuff gets marked as probably out of date so that anyone reading it wont get mislead. Over the road from him is Greg, he's the town crier. We don't have a newspaper here so Greg keeps us all informed of what's going on "out of town" - what new stuff we might make use of and what wont work in a small place like this. If we are interested he goes ahead and gets people in to demonstrate their products  and tell us about the details. Greg is pretty good at getting us discounts too. Now Greg's brother Ian works for the mayors office in the "waste management department" nowadays its all about the recycling but he still has to make sure that the stuff that cant be used any more gets disposed of properly. It depends on the type of waste he's dealing with that decides how it need to be treated and he has to know a lot about the different methods and when to use which ones. There are two people that keep the peace in town, Brent is the detective, investigating wrong doings and applying justice where necessary and Bart is the diplomat who smooths things over when any people have a dispute or disagreement. Brent is meticulous in his investigations and fair in the way he handles any situation he finds. Discretion is his byword. There's a rumour that Bart used to work for the United Nations but what ever his history there is no denying his ability to get apparently irreconcilable parties working together to their combined benefit. Someone who works closely with Bart is Brad, he is the translator in town. He has several languages that he can converse in but he can also explain things from someone's point of view or  and make it understandable to someone else. To keep things on the straight and narrow from a legal perspective is Ben the solicitor, making sure we all abide by the rules.Two people who make for an interesting evening's conversation if you get them together are Aaron and Grant, Aaron is the local planning inspector and Grant is an inventor of some reputation. Anything being constructed around here needs Aarons agreement. He's quite flexible in his rules though; if you can justify what you want to do with solid logic but he wont stand for any development going on without his inclusion. That gets a demolition notice and there's no argument. Grant as I mentioned is the inventor in town, if something can be improved or created then Grant is your man. He mainly works on his own but isnt averse to getting specific advice and assistance from specialist from out of town if they can help him finish his creations.There aren't too many people left for you to meet in the town, there's Rob, he's an ex professional sportsman. He played Hockey, Football, Cricket, you name it. He was in his element as goal keeper / wicket keeper and that shows in his personal life. He just goes about his business and people often don't even know that he's helped them. Really low profile, doesn't get any glory but saves people from lots of problems, even disasters on occasion. There goes Neil, he's a bit of an odd person, some people say he's gifted with special clairvoyant powers, personally I think he's got his ear to the ground and knows where to find out the important news as soon as its made public. Anyone getting a visit from Neil is best off to follow his advice though, he's usually spot on and you wont be caught by surprise if you follow his recommendations – wherever it comes from.Poor old Andrew is the last person to introduce you to. Andrew doesn't show himself too often but when he does it seems that people find a reason to blame him for their problems, whether he had anything to do with their predicament or not. In all honesty, without fail, and to his great credit, he takes it in good grace and never retaliates or gets annoyed when he's out and about.  It pays off too as its very often the case that those who were blaming him recently suddenly find they need his help and they readily forget the issues pretty rapidly.And then there's me, what do I do in town? Well, I'm just a DBA with a lot of hats. (Jackstown Pop. 1)

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• Mixed Emotions: Humans React to Natural Language Computer

  - by Applications User Experience

  There was a big event in Silicon Valley on Tuesday, November 15. Watson, the natural language computer developed at IBM Watson Research Center in Yorktown Heights, New York, and its inventor and principal research investigator, David Ferrucci, were guests at the Computer History Museum in Mountain View, California for another round of the television game Jeopardy. You may have read about or watched on YouTube how Watson beat Ken Jennings and Brad Rutter, two top Jeopardy competitors, last February. This time, Watson swept the floor with two Silicon Valley high-achievers, one a venture capitalist with a background  in math, computer engineering, and physics, and the other a technology and finance writer well-versed in all aspects of culture and humanities. Watson is the product of the DeepQA research project, which attempts to create an artificially intelligent computing system through advances in natural language processing (NLP), among other technologies. NLP is a computing strategy that seeks to provide answers by processing large amounts of unstructured data contained in multiple large domains of human knowledge. There are several ways to perform NLP, but one way to start is by recognizing key words, then processing  contextual  cues associated with the keyword concepts so that you get many more “smart” (that is, human-like) deductions,  rather than a series of “dumb” matches.  Jeopardy questions often require more than key word matching to get the correct answer; typically several pieces of information put together, often from vastly different categories, to come up with a satisfactory word string solution that can be rephrased as a question.  Smarter than your average search engine, but is it as smart as a human? Watson was especially fast at descrambling mixed-up state capital names, and recalling and pairing movie titles where one started and the other ended in the same word (e.g., Billion Dollar Baby Boom, where both titles used the word Baby). David said they had basically removed the variable of how fast Watson hit the buzzer compared to human contestants, but frustration frequently appeared on the faces of the contestants beaten to the punch by Watson. David explained that top Jeopardy winners like Jennings achieved their success with a similar strategy, timing their buzz to the end of the reading of the clue,  and “running the board”, being first to respond on about 60% of the clues.  Similar results for Watson. It made sense that Watson would be good at the technical and scientific stuff, so I figured the venture capitalist was toast. But I thought for sure Watson would lose to the writer in categories such as pop culture, wines and foods, and other humanities. Surprisingly, it held its own. I was amazed it could recognize a word definition of a syllogism in the category of philosophy. So what was the audience reaction to all of this? We started out expecting our formidable human contestants to easily run some of their categories; however, they started off on the wrong foot with the state capitals which Watson could unscramble so efficiently. By the end of the first round, contestants and the audience were feeling a little bit, well, …. deflated. Watson was winning by about $13,000, and the humans had gone into negative dollars. The IBM host said he was going to “slow Watson down a bit,” and the humans came back with respectable scores in Double Jeopardy. This was partially thanks to a very sympathetic audience (and host, also a human) providing “group-think” on many questions, especially baseball ‘s most valuable players, which by the way, couldn’t have been hard because even I knew them.  Yes, that’s right, the humans cheated. Since Watson could speak but not hear us (it didn’t have speech recognition capability), it was probably unaware of this. In Final Jeopardy, the single question had to do with law. I was sure Watson would blow this one, but all contestants were able to answer correctly about a copyright law. In a career devoted to making computers more helpful to people, I think I may have seen how a computer can do too much. I’m not sure I’d want to work side-by-side with a Watson doing my job. Certainly listening and empathy are important traits we humans still have over Watson.  While there was great enthusiasm in the packed room of computer scientists and their friends for this standing-room-only show, I think it made several of us uneasy (especially the poor human contestants whose egos were soundly bashed in the first round). This computer system, by the way , only took 4 years to program. David Ferrucci mentioned several practical uses for Watson, including medical diagnoses and legal strategies. Are you “the expert” in your job? Imagine NLP computing on an Oracle database.   This may be the user interface of the future to enable users to better process big data. How do you think you’d like it? Postscript: There were three little boys sitting in front of me in the very first row. They looked, how shall I say it, … unimpressed!

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• Video games, content strategy, and failure - oh my.

  - by Roger Hart

  Last night was the CS London group's event Content Strategy, Manhattan Style. Yes, it's a terrible title, feeling like a self-conscious grasp for chic, sadly commensurate with the venue. Fortunately, this was not commensurate with the event itself, which was lively, relevant, and engaging. Although mostly if you're a consultant. This is a strong strain in current content strategy discourse, and I think we're going to see it remedied quite soon. Not least in Paris on Friday. A lot of the bloggers, speakers, and commentators in the sphere are consultants, or part of agencies and other consulting organisations. A lot of the talk is about how you sell content strategy to your clients. This is completely acceptable. Of course it is. And it's actually useful if that's something you regularly have to do. To an extent, it's even portable to those of us who have to sell content strategy within an organisation. We're still competing for credibility and resource. What we're doing less is living in the beginning of a project. This was touched on by Jeffrey MacIntyre (albeit in a your-clients kind of a way) who described "the day two problem". Companies, he suggested, build websites for launch day, and forget about the need for them to be ongoing entities. Consultants, agencies, or even internal folks on short projects will live through Day Two quite often: the trainwreck moment where somebody realises that even if the content is right (which it often isn't), and on time (which it often isn't), it'll be redundant, outdated, or inaccurate by the end of the week/month/fickle social media attention cycle. The thing about living through a lot of Day Two is that you see a lot of failure. Nothing succeeds like failure? Failure is good. When it's structured right, it's an awesome tool for learning - that's kind of how video games work. I'm chewing over a whole blog post about this, but basically in game-like learning, you try, fail, go round the loop again. Success eventually yields joy. It's a relatively well-known phenomenon. It works best when that failing step is acutely felt, but extremely inexpensive. Dying in Portal is highly frustrating and surprisingly characterful, but the save-points are well designed and the reload unintrusive. The barrier to re-entry into the loop is very low, as is the cost of your failure out in meatspace. So it's easy (and fun) to learn. Yeah, spot the difference with business failure. As an external content strategist, you get to rock up with a big old folder full of other companies' Day Two (and ongoing day two hundred) failures. You can't send the client round the learning loop - although you may well be there because they've been round it once - but you can show other people's round trip. It's not as compelling, but it's not bad. What about internal content strategists? We can still point to things that are wrong, and there are some very compelling tools at our disposal - content inventories, user testing, and analytics, for instance. But if we're picking up big organically sprawling legacy content, Day Two may well be a distant memory, and the felt experience of web content failure is unlikely to be immediate to many people in the organisation. What to do? My hunch here is that the first task is to create something immediate and felt, but that it probably needs to be a success. Something quickly doable and visible - a content problem solved with a measurable business result. Now, that's a tall order; but scrape of the "quickly" and it's the whole reason we're here. At Red Gate, I've started with the text book fear and passion introduction to content strategy. In fact, I just typo'd that as "contempt strategy", and it isn't a bad description. Yelling "look at this, our website is rubbish!" gets you the initial attention, but it doesn't make you many friends. And if you don't produce something pretty sharp-ish, it's easy to lose the momentum you built up for change. The first thing I've done - after the visual content inventory - is to delete a bunch of stuff. About 70% of the SQL Compare web content has gone, in fact. This is a really, really cheap operation. It's visible, and it's powerful. It's cheap because you don't have to create any new content. It's not free, however, because you do have to validate your deletions. This means analytics, actually reading that content, and talking to people whose business purposes that content has to serve. If nobody outside the company uses it, and nobody inside the company thinks they ought to, that's a no-brainer for the delete list. The payoff here is twofold. There's the nebulous hard-to-illustrate "bad content does user experience and brand damage" argument; and there's the "nobody has to spend time (money) maintaining this now" argument. One or both are easily felt, and the second at least should be measurable. But that's just one approach, and I'd be interested to hear from any other internal content strategy folks about how they get buy-in, maintain momentum, and generally get things done.

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• JavaOne 2011: Content review process and Tips for submissions

  - by arungupta

  The Technical Sessions, Birds of Feather, Panels, and Hands-on labs (basically all the content delivered at JavaOne) forms the backbone of the conference. At this year's JavaOne conference you'll have access to the rock star speakers, the ability to engage with luminaries in the hallways, and have beer (or 2) with community peers in designated areas. Even though the conference is Oct 2-6, 2011, and will be bigger and better than last year's conference, the Call for Paper submission and review/selection evaluation started much earlier.In previous years, I've participated in the review process and this year I was honored to serve as co-lead for the "Enterprise Service Architecture and Cloud" track with Ludovic Champenois. We had a stellar review team with an equal mix of Oracle and external community reviewers. The review process is very overwhelming with the reviewers going through multiple voting iterations on each submission in order to ensure that the selected content is the BEST of the submitted lot. Our ultimate goal was to ensure that the content best represented the track, and most importantly would draw interest and excitement from attendees. As always, the number and quality of submissions were just superb, making for a truly challenging (and rewarding) experience for the reviewers. As co-lead I tried to ensure that I applied a fair and balanced process in the evaluation of content in my track. . Here are some key steps followed by all track leads: Vote on sessions - Each reviewer is required to vote on the sessions on a scale of 1-5 - and also provide a justifying comment. Create buckets - Divide the submissions into different buckets to ensure a fair representation of different topics within a track. This ensures that if a particular bucket got higher votes then the track is not exclusively skewed towards it. Top 7 - The review committee provides a list of the top 7 talks that can be used in the promotional material by the JavaOne team. Generally these talks are easy to identify and a consensus is reached upon them fairly quickly. First cut - Each track is allocated a total number of sessions (including panels), BoFs, and Hands-on labs that can be approved. The track leads then start creating the first cut of the approvals using the casted votes coupled with their prior experience in the subject matter. In our case, Ludo and I have been attending/speaking at JavaOne (and other popular Java-focused conferences) for double digit years. The Grind - The first cut is then refined and refined and refined using multiple selection criteria such as sorting on the bucket, speaker quality, topic popularity, cumulative vote total, and individual vote scale. The sessions that don't make the cut are reviewed again as well to ensure if they need to replace one of the selected one as a potential alternate. I would like to thank the entire Java community for all the submissions and many thanks to the reviewers who spent countless hours reading each abstract, voting on them, and helping us refine the list. I think approximately 3-4 hours cumulative were spent on each submission to reach an evaluation, specifically the border line cases. We gave our recommendations to the JavaOne Program Committee Chairperson (Sharat Chander) and accept/decline notifications should show up in submitter inboxes in the next few weeks. Here are some points to keep in mind when submitting a session to JavaOne next time: JavaOne is a technology-focused conference so any product, marketing or seemingly marketish talk are put at the bottom of the list.Oracle Open World and Oracle Develop are better options for submitting product specific talks. Make your title catchy. Remember the attendees are more likely to read the abstract if they like the title. We try our best to recategorize the talk to a different track if it needs to but please ensure that you are filing in the right track to have all the right eyeballs looking at it. Also, it does not hurt marking an alternate track if your talk meets the criteria. Make sure to coordinate within your team before the submission - multiple sessions from the same team or company does not ensure that the best speaker is picked. In such case we rely upon your "google presence" and/or review committee's prior knowledge of the speaker. The reviewers may not know you or your product at all and you get 750 characters to pitch your idea. Make sure to use all of them, to the last 750th character. Make sure to read your abstract multiple times to ensure that you are giving all the relevant information ? Think through your presentation and see if you are leaving out any important aspects.Also look if the abstract has any redundant information that will not required by the reviewers. There are additional sections that allow you to share information about the speaker and the presentation summary. Use them to blow the horn about yourself and any other relevant details. Please don't say "call me at xxx-xxx-xxxx to find out the details" :-) The review committee enjoyed reviewing the submissions and we certainly hope you'll have a great time attending them. Happy JavaOne!

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• JavaOne 2011: Content review process and Tips for submissions

  - by arungupta

  The Technical Sessions, Birds of Feather, Panels, and Hands-on labs (basically all the content delivered at JavaOne) forms the backbone of the conference. At this year's JavaOne conference you'll have access to the rock star speakers, the ability to engage with luminaries in the hallways, and have beer (or 2) with community peers in designated areas. Even though the conference is Oct 2-6, 2011, and will be bigger and better than last year's conference, the Call for Paper submission and review/selection evaluation started much earlier.In previous years, I've participated in the review process and this year I was honored to serve as co-lead for the "Enterprise Service Architecture and Cloud" track with Ludovic Champenois. We had a stellar review team with an equal mix of Oracle and external community reviewers. The review process is very overwhelming with the reviewers going through multiple voting iterations on each submission in order to ensure that the selected content is the BEST of the submitted lot. Our ultimate goal was to ensure that the content best represented the track, and most importantly would draw interest and excitement from attendees. As always, the number and quality of submissions were just superb, making for a truly challenging (and rewarding) experience for the reviewers. As co-lead I tried to ensure that I applied a fair and balanced process in the evaluation of content in my track. . Here are some key steps followed by all track leads: Vote on sessions - Each reviewer is required to vote on the sessions on a scale of 1-5 - and also provide a justifying comment. Create buckets - Divide the submissions into different buckets to ensure a fair representation of different topics within a track. This ensures that if a particular bucket got higher votes then the track is not exclusively skewed towards it. Top 7 - The review committee provides a list of the top 7 talks that can be used in the promotional material by the JavaOne team. Generally these talks are easy to identify and a consensus is reached upon them fairly quickly. First cut - Each track is allocated a total number of sessions (including panels), BoFs, and Hands-on labs that can be approved. The track leads then start creating the first cut of the approvals using the casted votes coupled with their prior experience in the subject matter. In our case, Ludo and I have been attending/speaking at JavaOne (and other popular Java-focused conferences) for double digit years. The Grind - The first cut is then refined and refined and refined using multiple selection criteria such as sorting on the bucket, speaker quality, topic popularity, cumulative vote total, and individual vote scale. The sessions that don't make the cut are reviewed again as well to ensure if they need to replace one of the selected one as a potential alternate. I would like to thank the entire Java community for all the submissions and many thanks to the reviewers who spent countless hours reading each abstract, voting on them, and helping us refine the list. I think approximately 3-4 hours cumulative were spent on each submission to reach an evaluation, specifically the border line cases. We gave our recommendations to the JavaOne Program Committee Chairperson (Sharat Chander) and accept/decline notifications should show up in submitter inboxes in the next few weeks. Here are some points to keep in mind when submitting a session to JavaOne next time: JavaOne is a technology-focused conference so any product, marketing or seemingly marketish talk are put at the bottom of the list.Oracle Open World and Oracle Develop are better options for submitting product specific talks. Make your title catchy. Remember the attendees are more likely to read the abstract if they like the title. We try our best to recategorize the talk to a different track if it needs to but please ensure that you are filing in the right track to have all the right eyeballs looking at it. Also, it does not hurt marking an alternate track if your talk meets the criteria. Make sure to coordinate within your team before the submission - multiple sessions from the same team or company does not ensure that the best speaker is picked. In such case we rely upon your "google presence" and/or review committee's prior knowledge of the speaker. The reviewers may not know you or your product at all and you get 750 characters to pitch your idea. Make sure to use all of them, to the last 750th character. Make sure to read your abstract multiple times to ensure that you are giving all the relevant information ? Think through your presentation and see if you are leaving out any important aspects.Also look if the abstract has any redundant information that will not required by the reviewers. There are additional sections that allow you to share information about the speaker and the presentation summary. Use them to blow the horn about yourself and any other relevant details. Please don't say "call me at xxx-xxx-xxxx to find out the details" :-) The review committee enjoyed reviewing the submissions and we certainly hope you'll have a great time attending them. Happy JavaOne!

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• A Visual Studio Release Grows in Brooklyn

  - by andrewbrust

  Yesterday, Microsoft held its flagship launch event for Office 2010 in Manhattan.  Today, the Redmond software company is holding a local launch event for Visual Studio (VS) 2010, in Brooklyn.  How come information workers get the 212 treatment and developers are relegated to 718? Well, here’s the thing: the Brooklyn Marriott is actually a great place for an event, but you need some intimate knowledge of New York City to know that.  NBC’s Studio 8H, where the Office launch was held yesterday (and from where SNL is broadcast) is a pretty small venue, but you’d need some inside knowledge to recognize that.  Likewise, while Office 2010 is a product whose value is apparent.  Appreciating VS 2010’s value takes a bit more savvy.  Setting aside its year-based designation, this release of VS, counting the old Visual Basic releases, is the 10th version of the product.  How can a developer audience get excited about an integrated development environment when it reaches double-digit version numbers?  Well, it can be tough.  Luckily, Microsoft sent Jay Schmelzer, a Group Program Manager from the Visual Studio team in Redmond, to come tell the Brooklyn audience why they should be excited. Turns out there’s a lot of reasons.  Support fro SharePoint development is a big one.  In previous versions of VS, that support has been anemic, at best.  Shortage of SharePoint developers is a huge issue in the industry, and this should help.  There’s also built in support for Windows Azure (Microsoft’s cloud platform) and, through a download, support for the forthcoming Windows Phone 7 platform.  ASP.NET MVC, a “close-to-the-metal” Web development option that does away with the Web Forms abstraction layer, has a first-class presence in VS.  So too does jQuery, the Open Source environment that makes JavaScript development a breeze.  The jQuery support is so good that Microsoft now contributes to that Open Source project and offers IntelliSense support for it in the code editor. Speaking of the VS code editor, it now supports multi-monitor setups, zoom-in, and block selection.  If you’re not a developer, this may sound confusing and minute.  I’ll just say that for people who are developers these are little things that really contribute to productivity, and that translates into lower development costs. The really cool demo, though, was around Visual Studio 2010’s new debugging features.  This stuff is hard to showcase, but I believe it’s truly breakthrough technology: imagine being able to step backwards in time to see what might have caused a bug.  Cool?  Now imagine being able to do that, even if you weren’t the tester and weren’t present while the testing was being done.  Then imagine being able to see a video screen capture of what the tester was doing with your app when the bug occurred.  VS 2010 allows all that.  This could be the demise of the IWOMM (“it works on my machine”) syndrome. After the keynote, I asked Schmelzer if any of Microsoft’s competitors have debugging tools that come close to VS 2010’s.  His answer was an earnest “we don’t think so.”  If that’s true, that’s a big deal, and a huge advantage for developer teams who adopt it.  It will make software development much cheaper and more efficient.  Kind of like holding a launch event at the Brooklyn Marriott instead of 30 Rock in Manhattan! VS 2010 (version 10) and Office 2010 (version 14) aren’t the only new product versions Microsoft is releasing right now.  There’s also SQL Server 2008 R2 (version 10.5), Exchange 2010 (version 8, I believe), SharePoint 2010 (version 4) and, of course, Windows 7.  With so many new versions at such levels of maturity, I think it’s fair to say Microsoft has reached middle-age.  How does a company stave off a potential mid-life crisis, especially when with young Turks like Google coming along and competing so fiercely?  Hard to say.  But if focusing on core value, including value that’s hard to play into a sexy demo, is part oft the answer, then Microsoft’s doing OK.  And if some new tricks, like Windows Phone 7, can gain some traction, that might round things out nicely. Are the legacy products old tricks, or are they revised classics?  I honestly don’t know, because it’s the market’s prerogative to pass that judgement.  I can say this though: based on today’s show, I think Microsoft’s been doing its homework.

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• Session Report - Modern Software Development Anti-Patterns

  - by Janice J. Heiss

  In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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• Get specifc value from JSon string using JSon.Net

  - by dean nolan

  I am trying to get a value from a JSon formatted string. It was to get album info from a website called Freebase. My result is like this: { "a0": { "code": "/api/status/error", "messages": [ { "code": "/api/status/error/mql/result", "info": { "count": 20, "result": [ { "album": [ { "name": "Definitely Maybe", "release_date": "1994-08-30" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Most Wanted Rock 1", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Alternative 90s", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Live Forever: Best of Britpop", "release_date": "2003-03-03" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "The Best... In the World... Ever! Volume 5", "release_date": "1997-03-31" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Live 4 Ever", "release_date": "1998-06-29" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "De Afrekening, Volume 8", "release_date": "1994" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Now That's What I Call Music! 33", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Q: Anthems", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "The Best Anthems... Ever! Volume 2", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "1995 Mercury Music Prize: Ten Albums of the Year", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Now That's What I Call Music! 1994", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Indie Top 20, Volume 21", "release_date": "1995" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Dad Rocks!", "release_date": "2006-06-05" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Untitled", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "The Greatest Hits of 1994", "release_date": "1994-10" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Top of the Pops 2", "release_date": "2000-03-27" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Q: Anthems (disc 1)", "release_date": null } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Jamie Oliver's Cookin'", "release_date": "2001" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" }, { "album": [ { "name": "Killer Buzz", "release_date": "2001" } ], "artist": "Oasis", "name": "Live Forever", "type": "/music/track" } ] }, "message": "Unique query may have at most one result. Got 20", "path": "", "query": { "album": [ { "name": null, "release_date": null, "sort": "release_date" } ], "artist": "Oasis", "error_inside": ".", "name": "Live Forever", "type": "/music/track" } } ] }, "code": "/api/status/ok", "status": "200 OK", "transaction_id": "cache;cache04.p01.sjc1:8101;2010-03-30T18:04:20Z;0035" } I am looking to get the first album title, Definitely Maybe, from this list. I have tried parsing the string like this: JObject o = JObject.Parse(jsonString); string album = (string)o[""]; But no matter what I have tried I don't know what to put in those quotes. How would I get this specific value or be able to search for it? Thanks

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• Validation firing in ASP.NET MVC

  - by rkrauter

  I am lost on this MVC project I am working on. I also read Brad Wilsons article. http://bradwilson.typepad.com/blog/2010/01/input-validation-vs-model-validation-in-aspnet-mvc.html I have this: public class Employee { [Required] public int ID { get; set; } [Required] public string FirstName { get; set; } [Required] public string LastName { get; set; } } and these in a controller: public ActionResult Edit(int id) { var emp = GetEmployee(); return View(emp); } [HttpPost] public ActionResult Edit(int id, Employee empBack) { var emp = GetEmployee(); if (TryUpdateModel(emp,new string[] { "LastName"})) { Response.Write("success"); } return View(emp); } public Employee GetEmployee() { return new Employee { FirstName = "Tom", LastName = "Jim", ID = 3 }; } and my view has the following: <% using (Html.BeginForm()) {%> <%= Html.ValidationSummary() %> <fieldset> <legend>Fields</legend> <div class="editor-label"> <%= Html.LabelFor(model => model.FirstName) %> </div> <div class="editor-field"> <%= Html.DisplayFor(model => model.FirstName) %> </div> <div class="editor-label"> <%= Html.LabelFor(model => model.LastName) %> </div> <div class="editor-field"> <%= Html.TextBoxOrLabelFor(model => model.LastName, true)%> <%= Html.ValidationMessageFor(model => model.LastName) %> </div> <p> <input type="submit" value="Save" /> </p> </fieldset> <% } %> Note that the only field editable is the LastName. When I postback, I get back the original employee and try to update it with only the LastName property. But but I see on the page is the following error: •The FirstName field is required. This from what I understand, is because the TryUpdateModel failed. But why? I told it to update only the LastName property. I am using MVC2 RTM Thanks in advance.

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• How can we implement change notification propagation for WPF and SL in the MVVM pattern?

  - by Firoso

  Here's an example scenario targetting MVVM WPF/SL development: View data binds to view model Property "Target" "Target" exposes a field of an object called "data" that exists in the local application model, called "Original" when "Original" changes, it should raise notification to the view model and then propogate that change notification to the View. Here are the solutions I've come up with, but I don't like any of them all that much. I'm looking for other ideas, by the time we come up with something rock solid I'm certain Microsoft will have released .NET 5 with WPF/SL extensions for better tools for MVVM development. For now the question is, "What have you done to solve this problem and how has it worked out for you?" Option 1. Proposal: Attach a handler to data's PropertyChanged event that watches for string values of properties it cares about that might have changed, and raises the appropriate notification. Why I don't like it: Changes don't bubble naturally, objects must be explicitly watched, if data changes to a new source, events must be un-registered/registered. Why I kind of like it: I get explicit control over propogation of changes, and I don't have to use any types that belong at a higher level of the application such as dependancy properties. Option 2. Proposal: Attach a handler to data's PropertyChanged event that re-raises the event across all properties using the name property name. Why I don't like it: This is essentially the same as option 1, but less intelligent, and forces me to never change my property names, as they have to be the same as the property names on data Why I kind of like it: It's very easy to set up and I don't have to think about it... Then again if I try to think, and change names to things that make sense, I shoot myself in the foot, and then I have to think about it! Option 3. Proposal: Inherit my view model from dependancy object, and notify binding sources of changes directly. Why I don't like it: I'm not even 100% sure dependancy properties/objects can DO this, it was just a thought to look into. Also I don't personally feel that WPF/SL types like Dep Obj belong at the view model level. Why I kind of like it: IF it has the capability that I'm seeking then it's a good answer! minus that pesky layering issue. Option 4. Proposal: Use a consistant agent messaging system based off of Task Parallels DataFlow Library to propogate everything through linked pipelining. Why I don't like it: I've never tried this, and somehow I think it will be lacking, plus it requires me to think about my code completely differently all the way around. Why I kind of like it: It has the possiblity of allowing me to do some VERY fun manipulations with a push based data model and using ActionBlocks as validation AND setters to then privately change view model properties and explicitly control PropertyChanged notifications.

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• Downloading Python 2.5.4 (from official website) in order to install it

  - by brilliant

  I was quite hesitant about whether I should post this question here on "StackOverflow" or on "SuperUser", but finally decided to post it here as Python is more a programming language rather than a piece of software. I've been recently using Python 2.5.4 that is installed on my computer, but at the moment I am not at home (and won't be for about two weeks from now), so I need to install the same version of Python on another computer. This computer has Windows XP installed – just like the one that I have at home. The reason why I need Python 2.5.4 is because I am using “Google App Engine”, and I was told that it only supports Python 2.5 However, when I went to the official Python page for the download, I discovered that certain things have changed, and I don’t quite remember where exactly from that site I had downloaded Python 2.5.4 on my computer at home. I found this page: http://www.python.org/download/releases/2.5.4/ Here is how it looks: (If you can’t see it here, please check it out at this address: http://brad.cwahi.net/some_pictures/python_page.jpg ) A few things here are not clear to me. It says: “For x86 processors: python-2.5.4.msi For Win64-Itanium users: python-2.5.4.ia64.msi For Win64-AMD64 users: python-2.5.4.amd64.msi” First of all, I don’t know what processor I am using – whether mine is “x86” or not; and also, I don’t know whether I am an “Win64-Itanium” or an “Win64-AMD64” user. Are Itanium and AMD64 also processors? Later it says: “Windows XP and later already have MSI; many older machines will already have MSI installed.” I guess, it is my case, but then I am totally puzzled as to which link I should click as it seems now that I don’t need those three previous links (as MSI is already installed on Windows XP), but there is no fourth link provided for those who use “Windows XP” or older machines. Of course, there are these words after that: “Windows users may also be interested in Mark Hammond's win32all package, available from Sourceforge.” but it seems to me that it is something additional rather than the main file. So, my question is simple: Where in the official Python website I can download Python 2.5.4, precisely, which link I should click?

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• ASP.NET MVC2: Can you get ModelMetadata.ContainerType from within a collection?

  - by CodeSponge

  I'm trying to call DisplayFor and DisplayForModel to iterate an IEnumerable< with various element types from within a view. I have Templates defined for each element/Model type. What I would like to do is check the ViewData.ModelMetadata.ContainerType from within the Template so that Template can determine if it was called as part of a collection. A simple example: Index1.aspx: To render a collection of Foos. <%@ Page Language="C#" MasterPageFile="~/Views/Shared/Site.Master" Inherits="System.Web.Mvc.ViewPage<IEnumerable<Foo>>" %> <asp:Content ContentPlaceHolderID="MainPlaceHolder" runat="server"> <ul><%:Html.DisplayForModel()%></ul> </asp:Content> Index2.aspx: To render a Foo. <%@ Page Language="C#" MasterPageFile="~/Views/Shared/Site.Master" Inherits="System.Web.Mvc.ViewPage<Foo>" %> <asp:Content ContentPlaceHolderID="MainPlaceHolder" runat="server"> <%:Html.DisplayForModel()%> </asp:Content> Shared\DisplayTemplates\Foo.ascx: A context aware Template for Foo. <%@ Control Language="C#" Inherits="System.Web.Mvc.ViewUserControl<Foo>" %> <% var tag = typeof(IEnumerable).IsAssignableFrom(ViewData.ModelMetaData.ContainerType) ? "li" : "div"; %> <<%:tag%>><%:Model.Name%></<%:tag%>> The problem with this example is that ViewData.ModelMetaData.ContainerType is null in the Template when resolved though Index1.aspx. From what I've read on Brad Wilson post and others it has to do with the use of IEnumerable and its being an interface. Is there a way to insure that the ContainerType is set? Perhaps by creating a ModelMetadataProviders? I looked into that breifly but it appears the ContainerType value is determined before and then passed to the Provider. Any suggestions would be appreciated.

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• .NET: Avoidance of custom exceptions by utilising existing types, but which?

  - by Mr. Disappointment

  Consider the following code (ASP.NET/C#): private void Application_Start(object sender, EventArgs e) { if (!SetupHelper.SetUp()) { throw new ShitHitFanException(); } } I've never been too hesitant to simply roll my own exception type, basically because I have found (bad practice, or not) that mostly a reasonable descriptive type name gives us enough as developers to go by in order to know what happened and why something might have happened. Sometimes the existing .NET exception types even accommodate these needs - regardless of the message. In this particular scenario, for demonstration purposes only, the application should die a horrible, disgraceful death should SetUp not complete properly (as dictated by its return value), but I can't find an already existing exception type in .NET which would seem to suffice; though, I'm sure one will be there and I simply don't know about it. Brad Abrams posted this article that lists some of the available exception types. I say some because the article is from 2005, and, although I try to keep up to date, it's a more than plausible assumption that more have been added to future framework versions that I am still unaware of. Of course, Visual Studio gives you a nicely formatted, scrollable list of exceptions via Intellisense - but even on analysing those, I find none which would seem to suffice for this situation... ApplicationException: ...when a non-fatal application error occurs The name seems reasonable, but the error is very definitely fatal - the app is dead. ExecutionEngineException: ...when there is an internal error in the execution engine of the CLR Again, sounds reasonable, superficially; but this has a very definite purpose and to help me out here certainly isn't it. HttpApplicationException: ...when there is an error processing an HTTP request Well, we're running an ASP.NET application! But we're also just pulling at straws here. InvalidOperationException: ...when a call is invalid for the current state of an instance This isn't right but I'm adding it to the list of 'possible should you put a gun to my head, yes'. OperationCanceledException: ...upon cancellation of an operation the thread was executing Maybe I wouldn't feel so bad using this one, but I'd still be hijacking the damn thing with little right. You might even ask why on earth I would want to raise an exception here but the idea is to find out that if I were to do so then do you know of an appropriate exception for such a scenario? And basically, to what extent can we piggy-back on .NET while keeping in line with rationality?

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• JSONArray does not work when I am getting the JSON string from the server

  - by Taehoon A Kim

  I've looked up some answers but am not sure why mine is failing exactly... The code looks something like this HttpResponse httpResponse = httpClient.execute(httpPost); HttpEntity httpEntity = httpResponse.getEntity(); String json = EntityUtils.toString(httpEntity); //Convert to JsonArray JSONArray jsonArray = new JSONArray(json); Log.i(DEBUG_TAG, Integer.toString(jsonArray.length())); for (int i = 0; i < jsonArray.length(); i++) { JSONObject jsonObject = jsonArray.getJSONObject(i); Log.i(DEBUG_TAG, jsonObject.getString(KEY_ID)); // creating new HashMap HashMap<String, String> map = new HashMap<String, String>(); // adding each child node to HashMap key => value map.put(KEY_ID, jsonObject.getString(KEY_ID)); map.put(KEY_TITLE, jsonObject.getString(KEY_TITLE)); map.put(KEY_ARTIST, jsonObject.getString(KEY_ARTIST)); map.put(KEY_DURATION, jsonObject.getString(KEY_DURATION)); map.put(KEY_VOTECOUNT, jsonObject.getString(KEY_VOTECOUNT)); map.put(KEY_THUMB_URL, jsonObject.getString(KEY_THUMB_URL)); map.put(KEY_GENRE, jsonObject.getString(KEY_GENRE)); //Adding map to ArrayList if (Integer.parseInt(jsonObject.getString(KEY_VOTECOUNT)) == -1){ //If VoteCount is -1 then add to header headerList.add(map); }else { songsList.add(map); } } } catch (UnsupportedEncodingException e) { e.printStackTrace(); } catch (ClientProtocolException e) { e.printStackTrace(); } catch (IOException e) { e.printStackTrace(); } When I run logcat on String json, it seems to show correct info which is kind of like this... { "userdata": [ { "id": "8", "title": "Baby One More Time", "artist": "Britney Spears", "duration": "03:24:00", "votes": "0", "thumb_url": "http://api.androidhive.info/music/images/dido.png", "genre": null }, { "id": "2", "title": "As Long As You Love Me", "artist": "Justin Bieber", "duration": "05:26:00", "votes": "0", "thumb_url": "http://api.androidhive.info/music/images/enrique.png", "genre": "Rock" } ] } and the logcat on JSONArray jsonArray = new JSONArray(json); tells me that jsonArray.length() 10-31 22:57:28.433: W/CustomizedListView(26945): error! Invalid index 0, size is 0 Please let me know Thank you,

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• Get data from aspx.cs page to aspx page.

  - by Brad8118

  So I am using a jquery plug in that allows me to change the order of things in a list by dragging and dropping them. So my goal is to be able to grab a list of my objects (AlertInfo) and using it in a javascript function. I was able to use a json webservice call in a test project to pass the data to the page. But we don't have a webservice page now so I tried to grab it from a aspx.cs page and it hasn't worked. ///Aspx page: $.ajax({ type: "POST", url: "~/Alerts/GetAlerts", data: "{}", contentType: "application/json; charset=utf-8", dataType: "json", success: function (msg) { var data = eval("(" + msg.d + ")"); jQuery.each(data, function (rec) { AlertList[AlertList.length] = new objAlert(this.id, this.title, this.details, JSONDateSerializationFix(this.startdate), JSONDateSerializationFix(this.enddate)); UpdateDisplayList(); }) }, error: function (msg) { alert("BRAD" + msg); } The issue is that the Alerts page in "URL /Alerts/GetAlerts" is Alerts.aspx.cs. I can't figure out if I can use this ajax command to call a method in a aspx.cs page. //Code behind page aspx.cs [WebMethod] //[ScriptMethod(ResponseFormat = ResponseFormat.Json)] public string GetAlerts() { List list = AlertInfo.GetTestAlerts(); return new JavaScriptSerializer().Serialize(list); } public List GetAlertsList() { List list = AlertInfo.GetTestAlerts(); return list; ; } So I was hoping that I could load data into an asp control (dataList) and then grab the data //code behind page protected void Page_Load(object sender, EventArgs e) { dataListAlertList.DataSource = GetAlertsList(); dataListAlertList.DataBind(); } public static List<AlertInfo> GetTestAlerts() { List<AlertInfo> list = new List<AlertInfo>(); list.Add(new AlertInfo("0", "Alert 1 Title", "Alert 1 Detail", "10/10/2010", "10/10/2011")); list.Add(new AlertInfo("1", "Alert 2 Title", "Alert 2 Detail", "10/10/2010", "10/10/2011")); return list; } //.aspx page $(document).ready(function () { var a1 = $("#dataListAlertList").val(); // do fun stuff now. } But I keep getting undefined....

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• Windows 7 / Ubuntu Dualboot GRUB Problem.

  - by Tek

  I'd like to first say ahead of time that I'm running a RAID-0 Setup. 1.First of all, I'm glad Ubuntu 9.10 installed flawlessly and detected my RAID-0 setup just fine. The issue I'm having now is that I already had Windows 7 installed and made a small 12GB partition for Linux/Swap. I grabbed EasyBCD 2.0 to edit the W7 bootloader and configured it to use dual boot Grub2 because before it didn't even show the option for Ubuntu. The bootloader points to a file made in the windows directory made by EasyBCD called "C:\NST\AutoNeoGrub0.mbr" which is what I'm guessing grub is booting from. After that I got the option for booting Ubuntu. The problem is that it's sending me to the Grub prompt (probably because it's pointing to \NST|AutoNeoGrub0.mbr?), at first I didn't know what to do but I researched and have to type grub commands to manually boot into Ubuntu Linux. Ex: grubroot (hd0,4) grubkernel /boot/vmlinuz-2.6... root=/dev/disk/by-uuid/24624-2424... grubinitrd boot/initrd.img-2.6... grubboot After all that Ubuntu boots just fine, but how do I fix it permanently? Do I need to edit the bootloader manually (since Easy BCD "autoconfigures")? Some insight on this would rock! Also, it sucks to type the actual uuid since it's REALLY long. I tried getting the name of the drive via fdisk -l but since it's raid 0 I'm guessing I can't do that. How can I get a shorter name of the drive? like /dev/sda, /dev/sdb etc? I've also tried to update to the latest GRUB and I got this: Creating config file /etc/default/grub with new version Generating core.img error: cannot seek /dev/sdc' error: cannot seek/dev/sdc' grub-probe: error: no mapping exists for nvidia_dbedfcca5' Auto-detection of a filesystem module failed. Please specify the module with the option--modules' explicitly. dpkg: error processing grub-pc (--configure): subprocess installed post-installation script returned error exit status 1 dpkg: dependency problems prevent configuration of grub2: grub2 depends on grub-pc; however: Package grub-pc is not configured yet. dpkg: error processing grub2 (--configure): dependency problems - leaving unconfigured No apport report written because the error message indicates its a followup error from a previous failure. E: Sub-process /usr/bin/dpkg returned an error code (1) I've also tried: b@dnb:~$ sudo update-grub error: cannot seek /dev/sdc' error: cannot seek/dev/sdc' Generating grub.cfg ... Found linux image: /boot/vmlinuz-2.6.31-14-generic Found initrd image: /boot/initrd.img-2.6.31-14-generic error: cannot seek /dev/sdc' grub-probe: error: no mapping exists fornvidia_dbedfcca5' error: cannot seek /dev/sdc' grub-probe: error: no mapping exists fornvidia_dbedfcca5' Found memtest86+ image: /boot/memtest86+.bin Found Windows 7 (loader) on /dev/mapper/nvidia_dbedfcca1 error: cannot seek /dev/sdc' grub-probe: error: no mapping exists fornvidia_dbedfcca1' done To no avail. Any idea what I can do to fix this mess? :( Edit: This is my disk configuration. b@dnb:~$ sudo df -l Filesystem 1K-blocks Used Available Use% Mounted on /dev/mapper/nvidia_dbedfcca5 12302232 2744788 8932520 24% / udev 1030288 268 1030020 1% /dev none 1030288 964 1029324 1% /dev/shm none 1030288 92 1030196 1% /var/run none 1030288 0 1030288 0% /var/lock none 1030288 0 1030288 0% /lib/init/rw /dev/sr0 706532 706532 0 100% /media/cdrom0 Note: /dev/mapper/nvidia_dbedfcca5 is my Linux boot partition

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• Week in Geek: US Govt E-card Scam Siphons Confidential Data Edition

  - by Asian Angel

  This week we learned how to “back up photos to Flickr, automate repetitive tasks, & normalize MP3 volume”, enable “stereo mix” in Windows 7 to record audio, create custom papercraft toys, read up on three alternatives to Apple’s flaky iOS alarm clock, decorated our desktops & app docks with Google icon packs, and more. Photo by alexschlegel. Random Geek Links It has been a busy week on the security & malware fronts and we have a roundup of the latest news to help keep you updated. Photo by TopTechWriter.US. US govt e-card scam hits confidential data A fake U.S. government Christmas e-card has managed to siphon off gigabytes of sensitive data from a number of law enforcement and military staff who work on cybersecurity matters, many of whom are involved in computer crime investigations. Security tool uncovers multiple bugs in every browser Michal Zalewski reports that he discovered the vulnerability in Internet Explorer a while ago using his cross_fuzz fuzzing tool and reported it to Microsoft in July 2010. Zalewski also used cross_fuzz to discover bugs in other browsers, which he also reported to the relevant organisations. Microsoft to fix Windows holes, but not ones in IE Microsoft said that it will release two security bulletins next week fixing three holes in Windows, but it is still investigating or working on fixing holes in Internet Explorer that have been reportedly exploited in attacks. Microsoft warns of Windows flaw affecting image rendering Microsoft has warned of a Windows vulnerability that could allow an attacker to take control of a computer if the user is logged on with administrative rights. Windows 7 Not Affected by Critical 0-Day in the Windows Graphics Rendering Engine While confirming that details on a Critical zero-day vulnerability have made their way into the wild, Microsoft noted that customers running the latest iteration of Windows client and server platforms are not exposed to any risks. Microsoft warns of Office-related malware Microsoft’s Malware Protection Center issued a warning this week that it has spotted malicious code on the Internet that can take advantage of a flaw in Word and infect computers after a user does nothing more than read an e-mail. *Refers to a flaw that was addressed in the November security patch releases. Make sure you have all of the latest security updates installed. Unpatched hole in ImgBurn disk burning application According to security specialist Secunia, a highly critical vulnerability in ImgBurn, a lightweight disk burning application, can be used to remotely compromise a user’s system. Hole in VLC Media Player Virtual Security Research (VSR) has identified a vulnerability in VLC Media Player. In versions up to and including 1.1.5 of the VLC Media Player. Flash Player sandbox can be bypassed Flash applications run locally can read local files and send them to an online server – something which the sandbox is supposed to prevent. Chinese auction site touts hacked iTunes accounts Tens of thousands of reportedly hacked iTunes accounts have been found on Chinese auction site Taobao, but the company claims it is unable to take action unless there are direct complaints. What happened in the recent Hotmail outage Mike Schackwitz explains the cause of the recent Hotmail outage. DOJ sends order to Twitter for Wikileaks-related account info The U.S. Justice Department has obtained a court order directing Twitter to turn over information about the accounts of activists with ties to Wikileaks, including an Icelandic politician, a legendary Dutch hacker, and a U.S. computer programmer. Google gets court to block Microsoft Interior Department e-mail win The U.S. Federal Claims Court has temporarily blocked Microsoft from proceeding with the $49.3 million, five-year DOI contract that it won this past November. Google Apps customers get email lockdown Companies and organisations using Google Apps are now able to restrict the email access of selected users. LibreOffice Is the Default Office Suite for Ubuntu 11.04 Matthias Klose has announced some details regarding the replacement of the old OpenOffice.org 3.2.1 packages with the new LibreOffice 3.3 ones, starting with the upcoming Ubuntu 11.04 (Natty Narwhal) Alpha 2 release. Sysadmin Geek Tips Photo by Filomena Scalise. How to Setup Software RAID for a Simple File Server on Ubuntu Do you need a file server that is cheap and easy to setup, “rock solid” reliable, and has Email Alerting? This tutorial shows you how to use Ubuntu, software RAID, and SaMBa to accomplish just that. How to Control the Order of Startup Programs in Windows While you can specify the applications you want to launch when Windows starts, the ability to control the order in which they start is not available. However, there are a couple of ways you can easily overcome this limitation and control the startup order of applications. Random TinyHacker Links Using Opera Unite to Send Large Files A tutorial on using Opera Unite to easily send huge files from your computer. WorkFlowy is a Useful To-do List Tool A cool to-do list tool that lets you integrate multiple tasks in one single list easily. Playing Flash Videos on iOS Devices Yes, you can play flash videos on jailbroken iPhones. Here’s a tutorial. Clear Safari History and Cookies On iPhone A tutorial on clearing your browser history on iPhone and other iOS devices. Monitor Your Internet Usage Here’s a cool, cross-platform tool to monitor your internet bandwidth. Super User Questions See what the community had to say on these popular questions from Super User this week. Why is my upload speed much less than my download speed? Where should I find drivers for my laptop if it didn’t come with a driver disk? OEM Office 2010 without media – how to reinstall? Is there a point to using theft tracking software like Prey on my laptop, if you have login security? Moving an “all-in-one” PC when turned on/off How-To Geek Weekly Article Recap Get caught up on your HTG reading with our hottest articles from this past week. How to Combine Rescue Disks to Create the Ultimate Windows Repair Disk How To Boot 10 Different Live CDs From 1 USB Flash Drive What is Camera Raw, and Why Would a Professional Prefer it to JPG? Did You Know Facebook Has Built-In Shortcut Keys? The How-To Geek Guide to Audio Editing: The Basics One Year Ago on How-To Geek Enjoy looking through our latest gathering of retro article goodness. Learning Windows 7: Create a Homegroup & Join a New Computer To It How To Disconnect a Machine from a Homegroup Use Remote Desktop To Access Other Computers On a Small Office or Home Network How To Share Files and Printers Between Windows 7 and Vista Allow Users To Run Only Specified Programs in Windows 7 The Geek Note That is all we have for you this week and we hope your first week back at work or school has gone very well now that the holidays are over. Know a great tip? Send it in to us at [email protected]. Photo by Pamela Machado. Latest Features How-To Geek ETC HTG Projects: How to Create Your Own Custom Papercraft Toy How to Combine Rescue Disks to Create the Ultimate Windows Repair Disk What is Camera Raw, and Why Would a Professional Prefer it to JPG? The How-To Geek Guide to Audio Editing: The Basics How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 Arctic Theme for Windows 7 Gives Your Desktop an Icy Touch Install LibreOffice via PPA and Receive Auto-Updates in Ubuntu Creative Portraits Peek Inside the Guts of Modern Electronics Scenic Winter Lane Wallpaper to Create a Relaxing Mood Access Your Web Apps Directly Using the Context Menu in Chrome The Deep – Awesome Use of Metal Objects as Deep Sea Creatures [Video]

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• Conversation as User Assistance

  - by ultan o'broin

  Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Security Trimmed Cross Site Collection Navigation

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). This article will serve as documentation of a fully functional codeplex project that I just created. This project will give you a WebPart that will give you security trimmed navigation across site collections. The first question is, why create such a project? In every single SharePoint project you will do, one question you will always be faced with is, what should the boundaries of sites be, and what should the boundaries of site collections be? There is no good or bad answer to this, because it really really depends on your needs. There are some factors in play here. Site Collections will allow you to scale, as a Site collection is the smallest entity you can put inside a content database Site collections will allow you to offer different levels of SLAs, because you put a site collection on a separate content database, and put that database on a separate server. Site collections are a security boundary – and they can be moved around at will without affecting other site collections. Site collections are also a branding boundary. They are also a feature deployment boundary, so you can have two site collections on the same web application with completely different nature of services. But site collections break navigation, i.e. a site collection at “/”, and a site collection at “/sites/mySiteCollection”, are completely independent of each other. If you have access to both, the navigation of / won’t show you a link to /sites/mySiteCollection. Some people refer to this as a huge issue in SharePoint. Luckily, some workarounds exist. A long time ago, I had blogged about “Implementing Consistent Navigation across Site Collections”. That approach was a no-code solution, it worked – it gave you a consistent navigation across site collections. But, it didn’t work in a security trimmed fashion! i.e., if I don’t have access to Site Collection ‘X’, it would still show me a link to ‘X’. Well this project gets around that issue. Simply deploy this project, and it’ll give you a WebPart. You can use that WebPart as either a webpart or as a server control dropped via SharePoint designer, and it will give you Security Trimmed Cross Site Collection Navigation. The code has been written for SP2010, but it will work in SP2007 with the help of http://spwcfsupport.codeplex.com . What do I need to do to make it work? I’m glad you asked! Simple! Deploy the .wsp (which you can download here). This will give you a site collection feature called “Winsmarts Cross Site Collection Navigation” as shown below. Go ahead and activate it, and this will give you a WebPart called “Winsmarts Navigation Web Part” as shown below: Just drop this WebPart on your page, and it will show you all site collections that the currently logged in user has access to. Really it’s that easy! This is shown as below - In the above example, I have two site collections that I created at /sites/SiteCollection1 and /sites/SiteCollection2. The navigation shows the titles. You see some extraneous crap as well, you might want to clean that – I’ll talk about that in a minute. What? You’re running into problems? If the problem you’re running into is that you are prompted to login three times, and then it shows a blank webpart that says “Loading your applications ..” and then craps out!, then most probably you’re using a different authentication scheme. Behind the scenes I use a custom WCF service to perform this job. OOTB, I’ve set it to work with NTLM, but if you need to make it work alternate authentications such as forms based auth, or client side certs, you will need to edit the %14%\ISAPI\Winsmarts.CrossSCNav\web.config file, specifically, this section - 1: <bindings> 2: <webHttpBinding> 3: <binding name="customWebHttpBinding"> 4: <security mode="TransportCredentialOnly"> 5: <transport clientCredentialType="Ntlm"/> 6: </security> 7: </binding> 8: </webHttpBinding> 9: </bindings> For Kerberos, change the “clientCredentialType” to “Windows” For Forms auth, remove that transport line For client certs – well that’s a bit more involved, but it’s just web.config changes – hit a good book on WCF or hire me for a billion trillion $. But fair warning, I might be too busy to help immediately. If you’re running into a different problem, please leave a comment below, but the code is pretty rock solid, so .. hmm .. check what you’re doing! BTW, I don’t  make any guarantee/warranty on this – if this code makes you sterile, unpopular, bad hairstyle, anything else, that is your problem! But, there are some known issues - I wrote this as a concept – you can easily extend it to be more flexible. Example, hierarchical nav, or, horizontal nav, jazzy effects with jquery or silverlight– all those are possible very very easily. This webpart is not smart enough to co-exist with another instance of itself on the same page. I can easily extend it to do so, which I will do in my spare(!?) time! Okay good! But that’s not all! As you can see, just dropping the WebPart may show you many extraneous site collections, or maybe you want to restrict which site collections are shown, or exclude a certain site collection to be shown from the navigation. To support that, I created a property on the WebPart called “UrlMatchPattern”, which is a regex expression you specify to trim the results :). So, just edit the WebPart, and specify a string property of “http://sp2010/sites/” as shown below. Note that you can put in whatever regex expression you want! So go crazy, I don’t care! And this gives you a cleaner look.   w00t! Enjoy! Comment on the article ....

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• 2 Days of Share &amp; Point

  - by Mark Rackley

  Groovy man… SharePoint Saturday Ozarks is back for 2010, bigger and better than before. Join us for a far out time and learn more about SharePoint in one day than you could in a year from the man… Yes! SharePoint Saturday Ozarks is back! SharePoint Saturday Ozarks is the largest SharePoint conference in Arkansas, Southern Missouri, and the very north east tip of Oklahoma. Last year we had a great turn out with 20 speakers, 5 MVPs, and attendees coming from Arkansas, Texas, Oklahoma, Missouri, Kansas, Nebraska, Indiana, Ohio, Alabama, Michigan, and Washington. Hey Man… what’s SharePoint Saturday anyway? Sounds like a conspiracy man… Not to worry, SharePoint Saturday is not an arm of the government bent on mind control or any attempt what-so-ever to bring you down man. SharePoint Saturday is grass roots effort started by Michael Lotter (http://www.sharepointsaturday.org/pages/about.aspx). It is a FREE one day event where the best SharePoint speakers gather to present their love, hatred, and frustrations of SharePoint to those lucky individuals who attend. Lessons are learned, contacts are made, prizes are won, food is eaten, assorted beverages are consumed until wee hours of the morning. SharePoint Saturday started with just a few sporadic one day events here and there. However, over the past year SharePoint Saturday has exploded and it’s hard to find a weekend where there is NOT a SharePoint Saturday event happing in some corner of the globe. There are even occasions where there are two SharePoint Saturdays on the same day! Many people are pleasantly surprised at the caliber of speakers at these SharePoint Saturday events. For the most part, these speakers are more eloquent, practiced, and practical than those speakers you find at the major multi-day conferences. These guys aren’t even paid to speak.. they do it out of love man… SharePoint Saturday Ozarks 2009 Alumni We had a star studded cast last year with many returning this year! Just check out the fun that they had… John Ferringer – Admin rockstar… I can still sense the awesomeness   SharePoint poster children Mike Watson & Laura Rogers     Lori Gowin spreading the SharePoint Love Eric Shupps is a little bit country and a little bit rock and roll       Cathy Dew, Sean McDonough, and JD Wade relaxing between gigs Actually, you can see real photos from last year’s SharePoint Saturday ozarks here:  picasaweb.google.com/mrackley/SharePointSaturdayOzarks#    What’s new for SharePoint Saturday Ozarks 2010 SharePoint Saturday Ozarks 2010 will totally blow your mind man. We’re getting the band back to together with many returning speakers and few new faces. Joel Oleson will be speaking this year, maybe he’ll grace us with his song stylings. Sadly, once again, Andrew Connell will not be able to attend SharePoint Saturday Ozarks, however he did feel the need to show his support in his own way. Prizes this year currently include books, software, a Zune HD, and much more! Wait Man… You said 2 days? I thought it was a one day event? Correct you are my herbal smelling friend… SharePoint Saturday Ozarks 2010 will spread the love an additional day this year. The first day will be all about the SharePoint love, on day 2 we will be taking a leisurely float down the Buffalo National River for those interested in a truly unique experience (no banjos allowed please).   Here are the details: WHAT 4 – 5 hour float down the Buffalo National River WHEN & WHERE Sunday June 13th. We will be leaving at 10am from the Parking Lot of: Gordon’s Motel & Canoe Rental Old Highway 7 Jasper, AR 72641 (870) 446-5252 Jasper is about 30 minutes south of Harrison, AR on Highway 7 South. You are responsible for bumming a ride to/from Gordon’s Motel, but they will be shuttling us to/from the river and providing canoes and a boxed lunch. WHAT ELSE? The float trip is dependent on the weather of course, we won’t be floating down the river in a thunderstorm, however I planned SPS Ozarks around a time of year ideal for floating. We aren’t talking class 5 rapids here, you don’t need any real skill, but you need to be okay with possibly tipping your canoe over once or twice. You can bring your own assorted beverages with you, but glass containers are not allowed on the river. I suggest a small cooler with extra snacks and drinks. Also bring clothing you can get wet in (these SharePoint people can get ornery). HOW DO I SIGN UP? When you register for SharePoint Saturday Ozarks, you will have the option to also sign up for the float trip. Seats are limited though! If you do not intend to go, please do not take someone else’s place.  The cost for the float trip will be about $35 dollars per person (which you are responsible for unless we find a sponsor). The price includes shuttle to/from river, canoe, life jackets, paddles, and boxed lunch. Far out man… how do I register??? You can register for SharePoint Saturday Ozarks by going to http://spsozarks.eventbrite.com/ We are limited to 200 people for the conference and 50 people for the float trip, so register today before we are sold out. Lodging for SharePoint Saturday Ozarks will once again take place at the Hotel Seville: Annex Suites are available for $103.20 This is So Groovy.. How can I help? I’m glad you asked! We are still looking for a few sponsors and one or two more speakers. If you are interested please let me know!  You can find out more information at http://www.sharepointsaturday.org/ozarks Hey… wait a minute…. what exactly IS SharePoint man??? Come to SharePoint Saturday Ozarks and find out!!  See you guys there!

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• Community Conversation

  - by ultan o'broin

  Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• TechEd 2010 Day One – How I Travel

  - by BuckWoody

  Normally when I blog on the first day of a conference, well, there hasn’t been a first day yet. So I talk about the value of a conference or some other facet. And normally in my (non-conference) blogs, I show you how I have learned to be a data professional – things I’ve learned how to do over the years. But in all that time, I don’t think I’ve ever talked about a big part of my job – traveling. I’ve traveled a lot throughout the years, when I’ve taught, gone to conferences, consulted and in my current role assisting Microsoft customers with large-scale database system designs.  So I’ll share a few thoughts about what I do. Keep in mind that I travel for short durations, just a day or so, and sometimes I travel internationally. For those I prepare differently – what I’m talking about here is what I do for a multi-day, same-country trip. Hopefully you find it useful. I’ll tag a few other travelers I know to add their thoughts.  Preparing for Travel   When I’m notified of a trip, I begin researching the location. I find the flights, hotel and (if I have to) a car to use while I’m away. We have an in-house system we use to book the travel, but when I travel not-for-Microsoft I use Expedia and Kayak to find what I need.  Traveling on Sunday and Friday is the worst. I have to do it sometimes (like this week) and it’s always a bad idea. But you can blunt the impact by booking as early as you can stand it. That means I have to be up super-early, but the flights are normally on time. I stay flexible, and always have a backup plan in case the flights are delayed or canceled.  For the hotel, I tend to go on the cheaper side, and I look for older hotels that have been renovated, or quirky ones. For instance, in Boise, ID recently I stayed at a 60’s-themed (think Mad-Men) hotel that was very cool. Always I go on the less expensive side – I find the “luxury” hotels nail me for Internet, food, everything. The cheaper places include all kinds of things, and even have breakfasts, shuttles and all kinds of things that start to add up. I even call ahead to make sure there’s an iron and ironing board available, since I’ll need those when I get there.  I find any way I can not to get a car. I use mass-transit wherever possible, and try to make friends and pay their gas to take me places. In a pinch, I’ll use a taxi. It ends up being cheaper, faster, and less stressful all around.  Packing  Over the years I’ve learned never to check luggage whenever I can. To do that, I lay out everything I want to take with me on the bed, and then try and make sure I’m really going to use it. I wear a dark wool set of pants, which I can clean and wear in hot and cold climates. I bring undies and socks of course, and for most places I have to wear “dress up” shirts. I bring at least two print T-Shirts in case I want to dress down for something while I’m gone, but I only bring one set of shoes. All the  clothes are rolled as tightly as possible as I learned in the military. Then I use those to cushion the electronics I take.  For toiletries I bring a shaver, toothpaste and toothbrush, D/O and a small brush. Everything else the hotel will provide.  For entertainment, I take a small Zune, a full PC-Headset (so I can make IP calls on the road) and my laptop. I don’t take books or anything else – everything is electronic. I use E-books (downloaded from our Library), Audio-Books (on the Zune) and I also bring along a Kaossilator (more here) to play music in the hotel room or even on the plane without being heard.  If I can, I pack into one roll-on bag. There’s not a lot better than this one, but I also have a Bag I was given as a prize for something or other here at Microsoft. Either way, I like something with less pockets and more big, open compartments. Everything gets rolled up and packed in, with all of the wires and charges in small bags my wife made for me. The laptop (and anything I don’t want gate-checked) goes on top or in an outside pouch so I can grab it quickly if I have to gate-check the bag. As much as I can, I try to go in one bag. When I can’t (like this week) I use this bag since it can expand, roll up, crush and even be put away later. It’s super-heavy canvas and worth the price. This allows me to not check a bag.  Journey Logistics The day of the trip, I have everything ready since I’m getting up early. I pack a few small snacks inside a plastic large-mouth water bottle, which protects the snacks and lets me get water in the terminal. I bring along those little powdered drink mixes to add to the water.  At the airport, I make a beeline for the power-outlets. I charge up my laptop and phone, and download all my e-mails so I can work on them off-line in the air. I don’t travel as often as I used to – just every month or so now, so I don’t have a membership to an airline club. If I travel much more, I’ll invest in one again – they are WELL worth the money, for the wifi, food and quiet if for nothing else.  I print out my logistics on paper and put that in my pocket – flight numbers, hotel addresses and phones for everything. That way if I have to make a change, I don’t have to boot up anything or even have power to be able to roll with the punches if things change.  Working While Away  While I’m away I realize I’m going to be swamped with things at the conference or with my clients. So I turn on Out-Of-Office notifications to let people know I won’t be as responsive, and I keep my Outlook calendar up to date so my co-workers know what I’m up to. I even update it with hotel and phone info in case they really need to reach me. I share my calendar with my wife so my family knows what I’m doing as well.  I check my e-mail during breaks, but I only respond to them in the evening or early morning at the hotel. I tweet during conferences. The point is to be as present as possible during the event or when I’m at the clients. Both deserve it.  So those are my initial thoughts. I’ll tag Brent Ozar, Brad McGeHee and Paul Randal, and they can tag whomever they wish. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• How I do VCS

  - by Wes McClure

  After years of dabbling with different version control systems and techniques, I wanted to share some of what I like and dislike in a few blog posts.  To start this out, I want to talk about how I use VCS in a team environment.  These come in a series of tips or best practices that I try to follow.  Note: This list is subject to change in the future. Always use some form of version control for all aspects of software development. Development is an evolution.  Looking back at where we were is an invaluable asset in that process.  This includes data schemas and documentation. Reverting / reapplying changes is absolutely critical for efficient development. The tools I use: Code: Hg (preferred), SVN Database: TSqlMigrations Documents: Sometimes in code repository, also SharePoint with versioning Always tag a commit (changeset) with comments This is a quick way to describe to someone else (or your future self) what the changeset entails. Be brief but courteous. One or two sentences about the task, not the actual changes. Use precommit hooks or setup the central repository to reject changes without comments. Link changesets to documentation If your project management system integrates with version control, or has a way to externally reference stories, tasks etc then leave a reference in the commit.  This helps locate more information about the commit and/or related changesets. It’s best to have a precommit hook or system that requires this information, otherwise it’s easy to forget. Ability to work offline is required, including commits and history Yes this requires a DVCS locally but doesn’t require the central repository to be a DVCS.  I prefer to use either Git or Hg but if it isn’t possible to migrate the central repository, it’s still possible for a developer to push / pull changes to that repository from a local Hg or Git repository. Never lock resources (files) in a central repository… Rude! We have merge tools for a reason, merging sucked a long time ago, it doesn’t anymore… stop locking files! This is unproductive, rude and annoying to other team members. Always review everything in your commit. Never ever commit a set of files without reviewing the changes in each. Never add a file without asking yourself, deep down inside, does this belong? If you leave to make changes during a review, start the review over when you come back.  Never assume you didn’t touch a file, double check. This is another reason why you want to avoid large, infrequent commits. Requirements for tools Quickly show pending changes for the entire repository. Default action for a resource with pending changes is a diff. Pluggable diff & merge tool Produce a unified diff or a diff of all changes.  This is helpful to bulk review changes instead of opening each file. The central repository is not your own personal dump yard.  Breaking this rule is a sure fire way to get the F bomb dropped in front of your name, multiple times. If you turn on Visual Studio’s commit on closing studio option, I will personally break your fingers. By the way, the person(s) in charge of this feature should be fired and never be allowed near programming, ever again. Commit (integrate) to the central repository / branch frequently I try to do this before leaving each day, especially without a DVCS.  One never knows when they might need to work from remote the following day. Never commit commented out code If it isn’t needed anymore, delete it! If you aren’t sure if it might be useful in the future, delete it! This is why we have history. If you don’t know why it’s commented out, figure it out and then either uncomment it or delete it. Don’t commit build artifacts, user preferences and temporary files. Build artifacts do not belong in VCS, everything in them is present in the code. (ie: bin\*, obj\*, *.dll, *.exe) User preferences are your settings, stop overriding my preferences files! (ie: *.suo and *.user files) Most tools allow you to ignore certain files and Hg/Git allow you to version this as an ignore file.  Set this up as a first step when creating a new repository! Be polite when merging unresolved conflicts. Count to 10, cuss, grab a stress ball and realize it’s not a big deal.  Actually, it’s an opportunity to let you know that someone else is working in the same area and you might want to communicate with them. Following the other rules, especially committing frequently, will reduce the likelihood of this. Suck it up, we all have to deal with this unintended consequence at times.  Just be careful and GET FAMILIAR with your merge tool.  It’s really not as scary as you think.  I personally prefer KDiff3 as its merging capabilities rock. Don’t blindly merge and then blindly commit your changes, this is rude and unprofessional.  Make sure you understand why the conflict occurred and which parts of the code you want to keep.  Apply scrutiny when you commit a manual merge: review the diff! Make sure you test the changes (build and run automated tests) Become intimate with your version control system and the tools you use with it. Avoid trial and error as much as is possible, sit down and test the tool out, read some tutorials etc.  Create test repositories and walk through common scenarios. Find the most efficient way to do your work.  These tools will be used repetitively, so inefficiencies will add up. Sometimes this involves a mix of tools, both GUI and CLI. I like a combination of both Tortoise Hg and hg cli to get the job efficiently. Always tag releases Create a way to find a given release, whether this be in comments or an explicit tag / branch.  This should be readily discoverable. Create release branches to patch bugs and then merge the changes back to other development branch(es). If using feature branches, strive for periodic integrations. Feature branches often cause forked code that becomes irreconcilable.  Strive to re-integrate somewhat frequently with the branch this code will ultimately be merged into.  This will avoid merge conflicts in the future. Feature branches are best when they are mutually exclusive of active development in other branches. Use and abuse local commits , at least one per task in a story. This builds a trail of changes in your local repository that can be pushed to a central repository when the story is complete. Never commit a broken build or failing tests to the central repository. It’s ok for a local commit to break the build and/or tests.  In fact, I encourage this if it helps group the changes more logically.  This is one of the main reasons I got excited about DVCS, when I wanted more than one changeset for a set of pending changes but some files could be grouped into both changesets (like solution file / project file changes). If you have more than a dozen outstanding changed resources, there should probably be more than one commit involved. Exceptions when maintaining code bases that require shotgun surgery, in this case, it’s a design smell :) Don’t version sensitive information Especially usernames / passwords   There is one area I haven’t found a solution I like yet: versioning 3rd party libraries and/or code.  I really dislike keeping any assemblies in the repository, but seems to be a common practice for external libraries.  Please feel free to share your ideas about this below.    -Wes

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• Emit Knowledge - social network for knowledge sharing

  - by hajan

  Emit Knowledge, as the words refer - it's a social network for emitting / sharing knowledge from users by users. Those who can benefit the most out of this network is perhaps all of YOU who have something to share with others and contribute to the knowledge world. I've been closely communicating with the core team of this very, very interesting, brand new social network (with specific purpose!) about the concept, idea and the vision they have for their product and I can say with a lot of confidence that this network has real potential to become something from which we will all benefit. I won't speak much about that and would prefer to give you link and try it yourself - http://www.emitknowledge.com Mainly, through the past few months I've been testing this network and it is getting improved all the time. The user experience is great, you can easily find out what you need and it follows some known patterns that are common for all social networks. They have some real good ideas and plans that are already under development for the next updates of their product. You can do micro blogging or you can do regular normal blogging… it’s up to you, and the way it works, it is seamless. Here is a short Question and Answers (QA) interview I made with the lead of the team, Marijan Nikolovski: 1. Can you please explain us briefly, what is Emit Knowledge? Emit Knowledge is a brand new knowledge based social network, delivering quality content from users to users. We believe that people’s knowledge, experience and professional thoughts compose quality content, worth sharing among millions around the world. Therefore, we created the platform that matches people’s need to share and gain knowledge in the most suitable and comfortable way. Easy to work with, Emit Knowledge lets you to smoothly craft and emit knowledge around the globe. 2. How 'old' is Emit Knowledge? In hamster’s years we are almost five years old start-up :). Just kidding. We’ve released our public beta about three months ago. Our official release date is 27 of June 2012. 3. How did you come up with this idea? Everything started from a simple idea to solve a complex problem. We’ve seen that the social web has become polluted with data and is on the right track to lose its base principles – socialization and common cause. That was our start point. We’ve gathered the team, drew some sketches and started to mind map the idea. After several idea refactoring’s Emit Knowledge was born. 4. Is there any competition out there in the market? Currently we don't have any competitors that share the same cause. What makes our platform different is the ideology that our product promotes and the functionalities that our platform offers for easy socialization based on interests and knowledge sharing. 5. What are the main technologies used to build Emit Knowledge? Emit Knowledge was built on a heterogeneous pallet of technologies. Currently, we have four of separation: UI – Built on ASP.NET MVC3 and Knockout.js; Messaging infrastructure – Build on top of RabbitMQ; Background services – Our in-house solution for job distribution, orchestration and processing; Data storage – Build on top of MongoDB; What are the main reasons you've chosen ASP.NET MVC? Since all of our team members are .NET engineers, the decision was very natural. ASP.NET MVC is the only Microsoft web stack that sticks to the HTTP behavioral standards. It is easy to work with, have a tiny learning curve and everyone who is familiar with the HTTP will understand its architecture and convention without any difficulties. 6. What are the main reasons for choosing ASP.NET MVC? Since all of our team members are .NET engineers, the decision was very natural. ASP.NET MVC is the only Microsoft web stack that sticks to the HTTP behavioral standards. It is easy to work with, have a tiny learning curve and everyone who is familiar with the HTTP will understand its architecture and convention without any difficulties. 7. Did you use some of the latest Microsoft technologies? If yes, which ones? Yes, we like to rock the cutting edge tech house. Currently we are using Microsoft’s latest technologies like ASP.NET MVC, Web API (work in progress) and the best for the last; we are utilizing Windows Azure IaaS to the bone. 8. Can you please tell us shortly, what would be the benefit of regular bloggers in other blogging platforms to join Emit Knowledge? Well, unless you are some of the smoking ace gurus whose blogs are followed by a large number of users, our platform offers knowledge based segregated community equipped with tools that will enable both current and future users to expand their relations and to self-promote in the community based on their activity and knowledge sharing. 10. I see you are working very intensively and there is already integration with some third-party services to make the process of sharing and emitting knowledge easier, which services did you integrate until now and what do you plan do to next? We have “reemit” functionality for internal sharing and we also support external services like: Twitter; LinkedIn; Facebook; For the regular bloggers we have an extra cream, Windows Live Writer support for easy blog posts emitting. 11. What should we expect next? Currently, we are working on a new fancy community feature. This means that we are going to support user groups to be formed. So for all existing communities and user groups out there, wait us a little bit, we are coming for rescue :). One of the top next features they are developing is the Community Feature. It means, if you have your own User Group, Community Group or any other Group on which you and your users are mostly blogging or sharing (emitting) knowledge in various ways, Emit Knowledge as a platform will help you have everything you need to promote your group, make new followers and host all the necessary stuff that you have had need of. I would invite you to try the network and start sharing knowledge in a way that will help you gather new followers and spread your knowledge faster, easier and in a more efficient way! Let’s Emit Knowledge!

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• Corsair Hackers Reboot

  It wasn't easy for me to attend but it was absolutely worth to go. The Linux User Group of Mauritius (LUGM) organised another get-together for any open source enthusiast here on the island. Strangely named "Corsair Hackers Reboot" but it stands for a positive cause: "Corsair Hackers Reboot Event A collaborative activity involving LUGM, UoM Computer Club, Fortune Way Shopping Mall and several geeks from around the island, striving to put FOSS into homes & offices. The public is invited to discover and explore Free Software & Open Source." And it was a good opportunity for me and the kids to visit the east coast of Mauritius, too. Perfect timing It couldn't have been better... Why? Well, for two important reasons (in terms of IT): End of support for Microsoft Windows XP - 08.04.2014 Release of Ubuntu 14.04 Long Term Support - 17.04.2014 Quite funnily, those two IT dates weren't the initial reasons and only during the weeks of preparations we put those together. And therefore it was even more positive to promote the use of Linux and open source software in general to a broader audience. Getting there ... Thanks to the new motor way M3 and all the additional road work which has been completed recently it was very simple to get across the island in a very quick and relaxed manner. Compared to my trips in the early days of living in Mauritius (and riding on a scooter) it was very smooth and within less than an hour we hit Centrale de Flacq. Well, being in the city doesn't necessarily mean that one has arrived at the destination. But thanks to modern technology I had a quick look on Google Maps, and we finally managed to get a parking behind the huge bus terminal in Flacq. From there it was just a short walk to Fortune Way. The children were trying to count the number of buses... Well, lots and lots of buses - really impressive actually. What was presented? There were different areas set up. Right at the entrance one's attention was directly drawn towards the elevated hacker's stage. Similar to rock stars performing their gig there was bunch of computers, laptops and networking equipment in order to cater the right working conditions for coding/programming challenge(s) on the one hand and for the pen-testing or system hacking competition on the other hand. Personally, I was very impresses that actually Nitin took care of the pen-testing competition. He hardly started one year back with Linux in general, and Kali Linux specifically. Seeing his personal development from absolute newbie to a decent Linux system administrator within such a short period of time, is really impressive. His passion to open source software made him a living. Next, clock-wise seen, was the Kid's Corner with face-painting as the main attraction. Additionally, there were numerous paper print outs to colour. Plus a decent workstation with the educational suite GCompris. Of course, my little ones were into that. They already know GCompris since a while as they are allowed to use it on an IGEL thin client terminal here at home. To simplify my life, I set up GCompris as full-screen guest session on the server, and they can pass the login screen without any further obstacles. And because it's a thin client hooked up to a XDMCP remote session I don't have to worry about the hardware on their desk, too. The next section was the main attraction of the event: BYOD - Bring Your Own Device Well, compared to the usual context of BYOD the corsairs had a completely different intention. Here, you could bring your own laptop and a team of knowledgeable experts - read: geeks and so on - offered to fully convert your system on any Linux distribution of your choice. And even though I came later, I was told that the USB pen drives had been in permanent use. From being prepared via dd command over launching LiveCD session to finally installing a fresh Linux system on bare metal. Most interestingly, I did a similar job already a couple of months ago, while upgrading an existing Windows XP system to Xubuntu 13.10. So far, the female owner is very happy and enjoys her system almost every evening to go shopping online, checking mails, and reading latest news from the Anime world. Back to the Hackers event, Ish told me that they managed approximately 20 conversion during the day. Furthermore, Ajay and others gladly assisted some visitors with some tricky issues and by the end of the day you can call is a success. While I was around, there was a elderly male visitor that got a full-fledged system conversion to a Linux system running completely in French language. A little bit more to the centre it was Yasir's turn to demonstrate his Arduino hardware that he hooked up with an experimental electrical circuit board connected to an LCD matrix display. That's the real spirit of hacking, and he showed some minor adjustments on the fly while demo'ing the system. Also, very interesting there was a thermal sensor around. Personally, I think that platforms like the Arduino as well as the Raspberry Pi have a great potential at a very affordable price in order to bring a better understanding of electronics as well as computer programming to a broader audience. It would be great to see more of those experiments during future activities. And last but not least there were a small number of vendors. Amongst them was Emtel - once again as sponsor of the general internet connectivity - and another hardware supplier from Riche Terre shopping mall. They had a good collection of Android related gimmicks, like a autonomous web cam that can convert any TV with HDMI connector into an online video chat system given WiFi. It's actually kind of awesome to have a Skype or Google hangout video session on the big screen rather than on the laptop. Some pictures of the event LUGM: Great conversations on Linux, open source and free software during the Corsair Hackers Reboot LUGM: Educational workstation running GCompris suite attracted the youngest attendees of the day. Of course, face painting had to be done prior to hacking... LUGM: Nadim demoing some Linux specifics to interested visitors. Everyone was pretty busy during the whole day LUGM: The hacking competition, here pen-testing a wireless connection and access point between multiple machines LUGM: Well prepared workstations to be able to 'upgrade' visitors' machines to any Linux operating system Final thoughts Gratefully, during the preparations of the event I was invited to leave some comments or suggestions, and the team of the LUGM did a great job. The outdoor banner was a eye-catcher, the various flyers and posters for the event were clearly written and as far as I understood from the quick chats I had with Ish, Nadim, Nitin, Ajay, and of course others all were very happy about the event execution. Great job, LUGM! And I'm already looking forward to the next Corsair Hackers Reboot event ... Crossing fingers: Very soon and hopefully this year again :) Update: In the media The event had been announced in local media, too. L'Express: Salon informatique: Hacking Challenge à Flacq

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