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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• Case Management Patterns with Oracle Unified Business Process Management Suite

  - by Ajay Khanna

  Contributed by Heidi Buelow, Oracle Product Management Case Management was a hot topic all week at Oracle OpenWorld so I was excited to share our current features and upcoming plans at the session Thursday morning on Case Management Patterns with Oracle Unified Business Process Management Suite.  My colleague, Ravi Rangaswamy, the Case Management Development Manager, and I, Heidi Buelow, the Case Management Product Manager, discussed case management use case patterns with an interested audience.  We also talked about the current BPM Suite offering for Case Managment and showed a demo of our upcoming release where Case Management becomes a first class component in a BPM composite application. Case Management use case patterns cover a wide range of horizontal applications such as Accounts Payable, Dispute Resolution, Call Center, Employee OnBoarding, and many vertical applications in domains and industries such as Public Sector services, Insurance claims, and Healthcare.  Really, it is any use case where the resolution of a request may require a knowledge worker making decisions using experienced judgement in the current situation.  This allows for expidited care and customer satisfaction, both being highly valued for consumer loyalty, regulatory compliance, and efficient resolution. Today, BPM Suite provides the tools for creating Case Management applications using BPMN 2.0, Business Rules, and rich BAM and Case Analytics.  The Process Composer provides the agility to change rules and processes by the business users.  The case manager and case workers have the flexibilty they need.  With integrated content management and the concept of a BPM Process Spaces instance (case) space, the current release enables case management use case applications. In the next release, Case Management becomes a first class component. By this, we mean, Case is a separate component in the composite.  We are adding case attributes such as milestones, case events, case stakeholders, and more, providing a rich toolset for the use cases that require a flexible Case Management approach.  Activites become available according to the conditions that you specify and information can be protected by permissions indicated.  In BPM Studio, you design a Case and associate all of the attributes and activities that are needed, yet, at runtime you have the flexibility to add and change these as needed. We enjoyed sharing Case Management and it was well received by the audience.  The presentation is available online and we have viewlets of the demo that will be available at release time.

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• Mexico leading in Business Transformation Strategies:

  - by [email protected]

  By John Burke Group Vice President Oracle Applications Business Unit     I recently completed a business tour in Mexico, and was surprised by both the economic vibrancy of the country and the thought leadership expressed by many of the customers I met.  An example of the economic vibrancy of the country: across the street from my hotel was the local Bentley dealership, Coach Store, Yves Saint Laurent and of course a Starbucks.  I only made it to Starbucks.  Both the Coach Store and YSL had a line of folks waiting to get in... As for thought leadership, there were several illustrations only on the first day. I had the opportunity to meet with a branch of the Mexican Federal Government. Their questions were not about clerical task automation, far from it! We discussed citizen on-line access to fees and services - for example looking up the duty on an international goods shipment, or tracking that my taxes have been received, or the status of my request for a certain service.  Eligibility, policies and status.  Having an integrated rules or policy automation system that would allow businesses and citizens to access accurate information and ensure the proper collection of fees and payment for 3rd party provided services.    Then in the afternoon, I met with the owner of a roofing company (note: most roofs in Mexico are flat and made of cement).  This CEO started discussing how he wanted to transform his business from a cement products company to a service company and market 5-10-15 year service contracts which would guarantee the structural integrity of the roof and of course that the roof would remain waterproof.  Although his products were guaranteed, they required an annual inspection and most home owners never schedule that inspection until it is too late and water damage has occurred.  These emergency calls reduce his margin and reduce customer satisfaction.  This lead to a discussion of business models in general and why long term differentiation can only come from service, not just for the music or news industries, but also for roofing companies!    I completely agreed with the transformational concepts described in both meetings and quickly understood why there is a Bentley dealership near my hotel.    

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• Internships available in Oracle Netherlands - this summer

  - by jessica.ebbelaar

  I am Jannie Minnema, Director of Business Operations for Oracle in the Benelux. My career at Oracle started at Oracle Headquartes in San Francisco as a Project Manager, building Computer Based Training Products. After spending 3 years in Dubai, my husband and I moved to the USA as he wanted to study a MBA there. This move kick started my career as I was working in Silicon Valley during a time of great opportunity. After the USA, I fulfilled numerous roles at Oracle ranging from Project Management to Sales and Marketing. I currently work in the Netherlands were I am now Director of Business Operations for Oracle in the Benelux and a member of the Dutch Management Team. Business Operations advises the Benelux Management Team and focuses on topics such as Corporate Social Responsibility, Customer Satisfaction, Internal Communication, Internal training and effective usage of Sales Tools and Systems. We are currently also working on how best to introduce a “New way of Working”. The move to our new office building in 2011 aides in creating the right environment for this. Our goal is to continually improve the organisation. I enjoy working for Oracle because there is never a dull moment, and I am continuously challenged to improve. The environment that I work in changes constantly. Look at all the recent acquisitions; over 60 in the past 3 years! If you, as an Oracle employee, see something that can be done better, like a new service or tool, then combine it with some enthusiasm, motivate it further and the (Oracle) world changes! Internships This summer we have a number of Internships available, coordinated by the Business Operations team. We very much look forward to welcoming Students in our Dutch office. We look at it as an opportunity for both Oracle and the Interns to learn from each other. It will definitely result in both parties improving, growing and achieving results! We offer Internships related to Sales, Marketing and New Technology. You can find the assignments here. During the Internship you will experience what is like to work for an international and dynamic company, where we work and play hard. Our customers are major Dutch companies and our employees are professionals that compare working at Oracle with playing a Soccer World Cup final. We offer several Internships at the same time, so you will learn and share your experiences with a group of fellow students. If you have any questions related to this article feel free to contact [email protected].  You can find our job opportunities via http://campus.oracle.com

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• Virtual Lab part 2&ndash;Templates, Patterns, Baselines

  - by Geoff N. Hiten

  Once you have a good virtualization platform chosen, whether it is a desktop, server or laptop environment, the temptation is to build “X”.  “X” may be a SharePoint lab, a Virtual Cluster, an AD test environment or some other cool project that you really need RIGHT NOW.  That would be doing it wrong. My grandfather taught woodworking and cabinetmaking for twenty-seven years at a trade school in Alabama.  He was the first instructor hired at that school and the only teacher for the first two years.  His students built tables, chairs, and workbenches so the school could start its HVAC courses.   Visiting as a child, I also noticed many extra “helper” stands, benches, holders, and gadgets all built from wood.  What does that have to do with a virtual lab, you ask?  Well, that is the same approach you should take.  Build stuff that you will use.  Not for solving a particular problem, but to let the Virtual Lab be part of your normal troubleshooting toolkit. Start with basic copies of various Operating Systems.  Load and patch server and desktop OS environments.  This also helps build your collection of ISO files, another essential element of a virtual Lab.  Once you have these “baseline” images, you can use your Virtualization software’s snapshot capability to freeze the image.  Clone the snapshot and you have a brand new fully patched machine in mere moments.  You may have to sysprep some of the Microsoft OS environments if you are going to create a domain environment or experiment with clustering.  That is still much faster than loading and patching from scratch. So once you have a stock of raw materials (baseline images in this case) where should you start.  Again, my grandfather’s workshop gives us the answer.  In the shop it was workbenches and tables to hold large workpieces that made the equipment more useful.  In a Windows environment the same role falls to the fundamental network services:  DHCP, DNS, Active Directory, Routing, File Services, and Storage services.  Plan your internal network setup.  Build out an AD controller with all the features listed.  Make the actual domain an isolated domain so it will not care about where you take it.  Add the Microsoft iSCSI target.  Once you have this single system, you can leverage it for almost any network environment beyond a simple stand-alone system. Having these templates and fundamental infrastructure elements ready to run means I can build a quick lab in minutes instead of hours.  My solutions are well-tested, my processes fully documented with screenshots, and my plans validated well before I have to make any changes to client systems.  the work I put in is easily returned in increased value and client satisfaction.

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• Games at Work Part 2: Gamification and Enterprise Applications

  - by ultan o'broin

  Gamification and Enterprise Applications In part 1 of this article, we explored why people are motivated to play games so much. Now, let's think about what that means for Oracle applications user experience. (Even the coffee is gamified. Acknowledgement @noelruane. Check out the Guardian article Dublin's Frothing with Tech Fever. Game development is big business in Ireland too.) Applying game dynamics (gamification) effectively in the enterprise applications space to reflect business objectives is now a hot user experience topic. Consider, for example, how such dynamics could solve applications users’ problems such as: Becoming familiar or expert with an application or process Building loyalty, customer satisfaction, and branding relationships Collaborating effectively and populating content in the community Completing tasks or solving problems on time Encouraging teamwork to achieve goals Improving data accuracy and completeness of entry Locating and managing the correct resources or information Managing changes and exceptions Setting and reaching targets, quotas, or objectives Games’ Incentives, Motivation, and Behavior I asked Julian Orr, Senior Usability Engineer, in the Oracle Fusion Applications CRM User Experience (UX) team for his thoughts on what potential gamification might offer Oracle Fusion Applications. Julian pointed to the powerful incentives offered by games as the starting place: “The biggest potential for gamification in enterprise apps is as an intrinsic motivator. Mechanisms include fun, social interaction, teamwork, primal wiring, adrenaline, financial, closed-loop feedback, locus of control, flow state, and so on. But we need to know what works best for a given work situation.” For example, in CRM service applications, we might look at the motivations of typical service applications users (see figure 1) and then determine how we can 'gamify' these motivations with techniques to optimize the desired work behavior for the role (see figure 2). Description of Figure 1 Description of Figure 2 Involving Our Users Online game players are skilled collaborators as well as problem solvers. Erika Webb (@erikanollwebb), Oracle Fusion Applications UX Manager, has run gamification events for Oracle, including one on collaboration and gamification in Oracle online communities that involved Oracle customers and partners. Read more... However, let’s be clear: gamifying a user interface that’s poorly designed is merely putting the lipstick of gamification on the pig of work. Gamification cannot replace good design and killer content based on understanding how applications users really work and what motivates them. So, Let the Games Begin! Gamification has tremendous potential for the enterprise application user experience. The Oracle Fusion Applications UX team is innovating fast and hard in this area, researching with our users how gamification can make work more satisfying and enterprises more productive. If you’re interested in knowing more about our gamification research, sign up for more information or check out how your company can get involved through the Oracle Usability Advisory Board. Your thoughts? Find those comments.

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• My Graduate Experience at Oracle by Mayuri Khinvasara

  - by david.talamelli

  My experience at Oracle. I still vividly remember the day, when my name was announced in the campus hiring list of Oracle at my college. I was proud of myself but at the same time, I was getting goose bumps!!! A new world had arrived before me and the anxiousness of whether I could survive it or not had gripped me. Nervous about moving into an unknown city, I came to visit Hyderabad with my father. One look at the Oracle Campus and I felt some kind of magnetism pulling me towards it. And then, I joined Oracle in June 2009, with a lot of apprehensions in my mind. The HR Rep made us really comfortable in the first week itself. I met so many new people, managers, HR folks and most importantly 20 other Campus Hires like me. Then we had our team bonding sessions, team parties etc. I didn’t realize when the transition from campus to corporate happened. And I had started loving it. The confidence the HR Reps gave us and the bonding our managers imbibed in us, made us all ready for the new life ahead. Then started the rigorous training sessions, the excitement about our new work, new cubicles, new desktops, our first business cards, our first conference call and so on. I made new friends which were now my extended family, the freedom and courage of living alone. I was enjoying all that. As I was getting totally immersed into my regular work schedule I started getting to know the innumerable Oracle products, their functionalities, implementations and realizing the brand that Oracle is. Work pressure started increasing and so did the challenges to understand and deliver. I Didn’t realize how days and soon months passed by. Then came a golden chance to visit the Oracle Headquarters in US for 45 days training in November 2009. Once again, the excitement was enormous about the counter team-mates in HQ, the trainings ahead, the US work culture and my stay there. I felt so privileged for the company I was working. Boarding an international flight for the first time and visiting famous US cities which I had just seen in movies, was now a reality. It was a totally amazing experience. Work pressure kept me really busy, with learning new things every day, the immense satisfaction of delivering something, the nightmares of debugging a mistake, only to realize how silly it was.  I was enjoying the process. Soon a year passed by. I had transformed into this corporate software professional, I couldn’t believe I could be. Today, I complete 1 year and 8 months at Oracle and continue to look forward to the enriching experience I will have here. Truly one of the Top Companies in the World. Mayuri Khinvasara

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• Less Can Be More In E-Commerce

  - by Michael Hylton

  Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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• Less Can Be More In E-Commerce

  - by Michael Hylton

  Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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• Access Offline or Overloaded Webpages in Firefox

  - by Asian Angel

  What do you do when you really want to access a webpage only to find that it is either offline or overloaded from too much traffic? You can get access to the most recent cached version using the Resurrect Pages extension for Firefox. The Problem If you have ever encountered a website that has become overloaded and unavailable due to sudden popularity (i.e. Slashdot, Digg, etc.) then this is the result. No satisfaction to be had here… Resurrect Pages in Action Once you have installed the extension you can add the Toolbar Button if desired…it will give you the easiest access to Resurrect Pages. Or you can wait for a problem to occur when trying to access a particular website and have it appear as shown here. As you can see there is a very nice selection of cache services to choose from, therefore increasing your odds of accessing a copy of that webpage. If you would prefer to have the access attempt open in a new tab or window then you should definitely use the Toolbar Button. Clicking on the Toolbar Button will give you access to the popup window shown here…otherwise the access attempt will happen in the current tab. Here is the result for the website that we wanted to view using the Google Listing. Followed by the Google (text only) Listing. The results with the different services will depend on how recently the webpage was published/set up. View Older Versions of Currently Accessible Websites Just for fun we decided to try the extension out on the How-To Geek website to view an older version of the homepage. Using the Toolbar Button and clicking on The Internet Archive brought up the following page…we decided to try the Nov. 28, 2006 listing. As you can see things have really changed between 2006 and now…Resurrect Pages can be very useful for anyone who is interested in how websites across the web have grown and changed over the years. Conclusion If you encounter a webpage that is offline or overloaded by sudden popularity then the Resurrect Pages extension can help you get access to the information that you need using a cached version. Links Download the Resurrect Pages extension (Mozilla Add-ons) Similar Articles Productive Geek Tips Remove Colors and Background Images in WebpagesGet Last Accessed File Time In Ubuntu LinuxCustomize the Reading Format for Webpages in FirefoxGet Access to 100+ URL Shortening Services in FirefoxAccess Cached Versions of Webpages When a Website is Down TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Enable or Disable the Task Manager Using TaskMgrED Explorer++ is a Worthy Windows Explorer Alternative Error Goblin Explains Windows Error Codes Twelve must-have Google Chrome plugins Cool Looking Skins for Windows Media Player 12 Move the Mouse Pointer With Your Face Movement Using eViacam

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• BI&EPM in Focus November 2013

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE IBM is Embracing Oracle Exalytics: The Velocity of Thought and Action (link) Customers Ambulance Victoria, Australia, uses analytics and modelling to serve the expanding needs of a growing population (link) Cablemás Selects Oracle to Speed Customer Data Insights (link) National Instruments Introduces New Business Intelligence Solutions—Runs Reports up to 30x Faster, and Expands Customer Insight (link) FLSmidth Ensures Precise, Transparent Financial Reporting at All Business Levels, Reduces Financial Consolidation Time by up to 40% (link) Enterprise Performance Management Partner Edgewater Ranzal Webinar Series Mitigate Your Biggest EPM Project Risk - Thursday, 21st November - Register here:  4.00 GMT Capital Planning in the Energy Industry - Tuesday, 26th November - Register here:  4.00 GMT Driving Value in the Retail Industry Using Hyperion Strategic Finance (HSF)  - Tuesday, 10th December - Register here:  7.00 GMT Dec 11, Look Smarter Selling Hyperion Profitability & Cost Management (HPCM) Webcast (link) EPM System Infrastructure Tips & Tricks Support: November EPM Patch Set Updates released Business Analytics Monthly Index - October 2013 Hyperion Smart View Assistance with OBIEE 11.1.1.7 Hyperion Disclosure Management 11.1.2.3.330 PSU 17444967 [Doc ID 1592645.1] Hyperion Financial Close Management (FCM) 11.1.2.3.100 PSU 16989110 [Doc ID 1592644.1] Business  Intelligence BI-Apps Whitepaper: Packaged Analytic Applications: Accelerating Time and Value By Wayne Eckerson (link) BI Apps Blog: A Closer Look at Oracle Price Analytics (link) Blog: Taking Your Business Scorecard Golfing (link) Blog: Practical Uses of Business Scorecards, from Company-Wide to Process Specific (link) Nov 19, Big Data at Work Series: How Delphi Harnesses Big Data to Improve Warranty Response & Customer Satisfaction (link) Rittman Mead Blog: Oracle BI Apps 11.1.1.7.1 – GoldenGate Integration Support: OBIEE Suite Bundle Patches (understand OBIEE naming convention) [Doc ID 1591422.1] Support Blog: Java update alert: Essbase Administration Services (EAS) 11.1.2.3 (link) Support Blog: OBIEE 11.1.1.7.131017 now available (link) /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• eSTEP Newsletter for October 2013 now available

  - by uwes

  Dear Partners,We would like to let you know that the October'13 issue of our Newsletter is now available.The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence.Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan VosYou can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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• eSTEP Newsletter for October 2013 Now Available

  - by Cinzia Mascanzoni

  The October'13 issue of our Newsletter is now available. The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence. Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan Vos You can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below. URL: http://launch.oracle.com/ PIN: eSTEP_2011 Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab.

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Is There Anyway to Undo a Quick Initialize from a Perc6/i VD?

  - by Carlo71

  I stupidly fast initialized an existing Raid 5 Array Virtual disk with 10 Virtual Machines after creating a new Raid 5 Array. The VDs switched order on the list of the Perc Controller. My server is a PowerEdge R710 with a Perc 6/i Raid controller running ESXi 5.1. The Bios of the R710 and the Perc 6/i controller are both running the latest firmware. I tried the steps on this article: http://www.caseyfulton.com/dell-perc-6i-fast-initialize-how-to-restore/. However the BartPE just freezes on the Windows XP slapsh page. Does anybody know a full proof method? I have backups of the VMs, however I would like to avoid restoring all of them due to time constraint.

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• NFS or GFS for LVS 10 Server Setup

  - by Michael Robinson

  Currently we have a 10 servers LVS hosting setup. The people we hired to set it up did not anything about GFS which was our preferred Central Storage File System Solution. As we have tight time constraint, we just told them to use whatever they were familiar with which is NFS. I have since done some research and it seems that NFS is not ideal for the type of high traffic site we are hoping to build. I couldn't find much info online about the signaficance differences between the 2. As we to setup all servers again right now, should we stick with NFS or find someone who knows how to setup GFS amd go with that. We need a setup that is highly reliable and scalable as we intend. As after initial setup is done, we expect high increases in traffic and load.

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• Squeeze/Lenny compilation : Library Link error

  - by PEZ

  I've got a problem here : I have a C++ Library ("DataTsBroad") and a C++ Test app ("DataTsBroadTest"), to test it. Actually, the Lib and the Test app are both compiled an a Debian Lenny. Now, i want to continue to compile my Test app on a Debian Lenny (customer constraint), but i would compile my lib on a Squeeze or a Wheezy to work on the last Debian releases. So, i successfully compiled my Lib on a Squeeze, But, after, when i try to compile my Test app with this Lib on the Lenny, it fails ! There is a Link Error : Linking CXX executable DataTsBroadTest /home/nis/pezierg/test/ProductMak/Export/DataTsBroad/L64/Release/libDataTsBroad64.so: undefined reference to `std::ctype::_M_widen_init() const@GLIBCXX_3.4.11' collect2: ld returned 1 exit status make[2]: *** [DataTsBroadTest] Error 1 make[1]: *** [CMakeFiles/DataTsBroadTest.dir/all] Error 2 make: * [all] Error 2 The problem is certainly due to ostream C++ Lib, I tried to comment all it's uses in my Lib and it works. But how can i really fix the problem ?

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• Way to update / refresh / reschedule project plan after adding a vacation / changing calendar

  - by CodeCanvas

  I had created a project plan using MS-Project 2010 (not server). I had set the task schedule mode to "Auto Scheduled" and entered the necessary tasks. Since it is a single person project I also added one person to the Resource of the file and assigned that resource to all the tasks and leveled the project. After the plan was put in and tasks were leveled I figured the calendar was not correctly set (in UAE the weekend is Friday and Saturday instead of Saturday and Sunday). So, I updated the default calendar (Standard) of the project by going to Project-Change Working Time-Work Weeks and changed them as needed. But after doing this, the tasks are still scheduled over Friday and Saturday even though I have marked them as nonworking days in the standard calendar. I tried the following for the tasks to refresh, but I was not successful: Updated all tasks to use the "Standard" calendar in the project Selected option so that tasks do not ignore resource calendars Added a constraint "As Soon As Possible" Executed "Level All" Any help on solving this issue would be much appreciated, thanks in advance.

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• Virtual Network Printer

  - by user113720

  I'm pretty new to Microsoft Servers so don't blame me if the question isn't that smart [I'm a Unix guy]. I need to install a Virtual Printer of a Microsoft Server 2008 r2. The requirements are: The printer must print on a file {whatever file... txt or pdf } The printer must run on a server The printer must accept plaintext from a specific IP:port The connection between the device that prints and the server is a local network I've tried to install a virtual printer, but I cannot specify the constraint about the socket from which receive data to print. Thank you so much

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• Abbreviations override in comments and quoted text

  - by dotancohen

  I have the following handy abbreviation in VIM: iab for for<Space>(<Space>{{<Esc>kA<Left><Left><Left><Left><C-R>=Eatchar('\s')<CR> This nicely replaces for with the following text: for ( ) { } However, I would like this abbreviation to work only in code, not in comments or in single- or double- quoted strings. How might this constraint be accomplished? Note that I usually code in PHP, but often enough I find myself in other C-style languages (C, Java, occasional C#, etc.). Preventing the abbreviation from working in Python would be a nice bonus though I don't mind manually turning it off in Python if that is not an option. Thanks!

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• SQL-Server 2008 : Table Insert and Range Check ?

  - by LB .

  I'm using the Table Value constructor to insert a bunch of rows at a time. However if i'm using sql replication, I run into a range check constraint on the publisher on my id column managed automatically. The reason is the fact that the id range doesn't seem to be increased during an insert of several values, meaning that the max id is reached before the actual range expansion could occur (or the id threshold). It looks like this problem for which the solution is either running the merge agent or run the sp_adjustpublisheridentityrange stored procedure. I'm litteraly doing something like : INSERT INTO dbo.MyProducts (Name, ListPrice) VALUES ('Helmet', 25.50), ('Wheel', 30.00), ((SELECT Name FROM Production.Product WHERE ProductID = 720), (SELECT ListPrice FROM Production.Product WHERE ProductID = 720)); GO What are my options (if I don't want or can't adopt any of the proposed solution) ? Expand the range ? Decrease the threshold ? Can I programmatically modify my request to circumvent this problem ? thanks.

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• Postgres backup

  - by Abbass

  Hello, I have a Bacula script that does an automatic backup of a Postgres Database. The script makes two backups using (pg_dump) of the data base : The schema only and the data only. /usr/bin/pg_dump --format=c -s $dbname --file=$DUMPDIR/$dbname.schema.dump /usr/bin/pg_dump --format=c -a $dbname --file=$DUMPDIR/$dbname.data.dump The problem is that I can't figure out how to restore it with pg_restore. Do I need to create the database and the users before then restore the schema and finally the data. I did the following : pg_restore --format=c -s -C -d template1 xxx.schema.dump pg_restore --format=c -a -d xxx xxx.data.dump This first restore creates the database with emtpy tables but the second gives many error like this one : pg_restore: [archiver (db)] COPY failed: ERROR: insert or update on table "Table1" violates foreign key constraint "fkf6977a478dd41734" DETAIL: Key (contentid)=(1474566) is not present in table "Table23". Any ideas?

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• PostgreSQL, update existing rows with pg_restore

  - by woky

  Hello. I need to sync two PostgreSQL databases (some tables from development db to production db) sometimes. So I came up with this script: [...] pg_dump -a -F tar -t table1 -t table2 -U user1 dbname1 | \ pg_restore -a -U user2 -d dbname2 [...] The problem is that this works just for newly added rows. When I edit non-PK column I get constraint error and row isn't updated. For each dumped row I need to check if it exists in destination database (by PK) and if so delete it before INSERT/COPY. Thanks for your advice. (Previously posted on stackoverflow.com, but IMHO this is better place for this question).

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• How to use filegroups for DB split?

  - by Robin Jain

  In my project I have one DB used for everything. I want it to break into two databases. Static tables having look up values are to be stored in one DB and another DB would be having tables with dynamic data. My problem is that how would I use foreign key constraint in between those two DBs. Can someone help me out and suggest a way to proceed, better if I'm provided an example for the same. I thought of using synonyms for tables and then constraints on synonyms. but later I came to know that synonyms couldn't be used for constraints. I need to maintain relationships among the tables from both DB as the issue is with update, with a new release I just want to update look up tables and for the same I want to split my DB. I want to know how FileGroups could be used for this.

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• Why does windows XP minimize my swing full screen window on my second screen ?

  - by Laurent K

  Hello dear fellows, In the application I'm developping (in Java/swing), I have to show a full screen window on the second screen of the user. I did this using a code similar to the one you'll find below... Be, as soon as I click in a window opened by windows explorer, or as soon as I open windows explorer (i'm using windows XP), the full screen window is minimized... Do you know any way or workaround to fix this problem, or is there something important I did not understand with full screen windows? Thanks for the help, import javax.swing.JFrame; import javax.swing.JPanel; import javax.swing.JWindow; import java.awt.BorderLayout; import java.awt.Dimension; import java.awt.GraphicsDevice; import java.awt.GraphicsEnvironment; import java.awt.Window; import javax.swing.JButton; import javax.swing.JToggleButton; import java.awt.Rectangle; import java.awt.GridBagLayout; import javax.swing.JLabel; public class FullScreenTest { private JFrame jFrame = null; // @jve:decl-index=0:visual-constraint="94,35" private JPanel jContentPane = null; private JToggleButton jToggleButton = null; private JPanel jFSPanel = null; // @jve:decl-index=0:visual-constraint="392,37" private JLabel jLabel = null; private Window window; /** * This method initializes jFrame * * @return javax.swing.JFrame */ private JFrame getJFrame() { if (jFrame == null) { jFrame = new JFrame(); jFrame.setSize(new Dimension(474, 105)); jFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE); jFrame.setContentPane(getJContentPane()); } return jFrame; } /** * This method initializes jContentPane * * @return javax.swing.JPanel */ private JPanel getJContentPane() { if (jContentPane == null) { jContentPane = new JPanel(); jContentPane.setLayout(null); jContentPane.add(getJToggleButton(), null); } return jContentPane; } /** * This method initializes jToggleButton * * @return javax.swing.JToggleButton */ private JToggleButton getJToggleButton() { if (jToggleButton == null) { jToggleButton = new JToggleButton(); jToggleButton.setBounds(new Rectangle(50, 23, 360, 28)); jToggleButton.setText("Show Full Screen Window on 2nd screen"); jToggleButton.addActionListener(new java.awt.event.ActionListener() { public void actionPerformed(java.awt.event.ActionEvent e) { showFullScreenWindow(jToggleButton.isSelected()); } }); } return jToggleButton; } protected void showFullScreenWindow(boolean b) { if(window==null){ window = initFullScreenWindow(); } window.setVisible(b); } private Window initFullScreenWindow() { GraphicsEnvironment ge = GraphicsEnvironment.getLocalGraphicsEnvironment(); GraphicsDevice[] gds = ge.getScreenDevices(); GraphicsDevice gd = gds[1]; JWindow window = new JWindow(gd.getDefaultConfiguration()); window.setContentPane(getJFSPanel()); gd.setFullScreenWindow(window); return window; } /** * This method initializes jFSPanel * * @return javax.swing.JPanel */ private JPanel getJFSPanel() { if (jFSPanel == null) { jLabel = new JLabel(); jLabel.setBounds(new Rectangle(18, 19, 500, 66)); jLabel.setText("Hello ! Now, juste open windows explorer and see what happens..."); jFSPanel = new JPanel(); jFSPanel.setLayout(null); jFSPanel.setSize(new Dimension(500, 107)); jFSPanel.add(jLabel, null); } return jFSPanel; } /** * @param args */ public static void main(String[] args) { FullScreenTest me = new FullScreenTest(); me.getJFrame().setVisible(true); } }

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