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  • La place de marché des Google Apps se dote de 16 nouveaux services en ligne, pour les entreprises et

    La place de marché des Google Apps se dote de 16 nouveaux services en ligne, des outils variés pour les entreprise et les administrateurs Le Google Apps Marketplace, lancé le 10 mars dernier à destination des entreprises, vient de se voir crédité de 16 nouveaux services en ligne, s'appliquant à des domaines aussi divers que le collaboratif ou bien le montage vidéo. Certaines de ses nouveautés sont payantes, les autres sont gratuites. Toutes sont proposées par des éditeurs tiers. Les administrations trouveront leur bonheur parmi ces outils divers et variés, dont voici un petit tour d'horizon : - Applane CRM : solution de gestion de la relation client en mode hébergé accessible depuis Google Universal Na...

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  • Livre Blanc : Intégration SAP R/3 et Salesforce.com, comment optimiser les deux solutions et l'efficacité organisationelle ?

    Livre Blanc : Intégration SAP R/3 et Salesforce.com Comment exploiter pleinement les deux solutions et optimiser l'efficacité organisationelle Magic Software porpose un livre blanc sur l'intégration entre SAP R/3 et Salesforce.com. Magic Software a fait le constat que de nombreuses sociétés avaient fait le choix de l'ERP de SAP et du CRM en mode Cloud le plus connu mais que très peu d'entre elles avaient véritablement mis en place une intégration efficace des deux outils. « On constate que, dans la plupart des entreprises, ces solutions sont déployées indépendamment l'une de l'autre, [?] Pourtant, relier SAP R/3 et salesforce.com est indispensable », expliqu...

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  • Not Just What You Sell but Really How You Sell?

    - by divya.malik
    Sales 2.0 is changing the way customers get influenced and buy the products that they want to purchase. Engaging and listening to your customers and market  regularly is necessary, since they are engaging with other customers like themselves all the time, and online. Creating a consistent customer experience for your customers, across channels is more critical than ever. 2.0 and Social media as a channel need to become a part of your inbound and outbound sales strategy. Oracle has been investing in new capabilities to address the needs of this changing marketplace. Listen to  Mark Woollen, VP of CRM at Oracle discuss these new innovations that are changing the way companies and customer interact today, and the new strategies that will give you the lead in the marketplace. Here is an excerpt from his presentation (, which was featured on SellingPower.com.

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  • C2C - Customer 2 Cloud Program

    - by Hartmut Wiese
    What´s in it for partners? A special Webinar for EMEA partners The Blog Entry is referring to this EMEA CRM Community blog entry here. The new Oracle Customer 2 Cloud (C2C) Program offers sizeable CX Cloud business opportunities for our partners into their existing Siebel, Peoplesoft or Oracle eBusiness Suite customers installed base, leveraging financial incentives that allow customers switching part of their On Premises solutions' maintenance fees against Cloud subscriptions from the market leading provider of CX Cloud business solutions. Look at this introduction video to have a first feeling about the C2C program and then join us on Tuesday June 10th at 9am CET (8am UK) to find out how you and your customers can benefit from this program to secure existing Siebel, Peoplesoft or Oracle eBusiness Suite accounts while generating new business opportunities. Register here! added by Hartmut Wiese: JD Edwards is not explicitly mentioned for this program but I also did not found a remark that it is not included.

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  • Hosting server application for global SME

    - by BBe
    We are planning to set up a complete ERP and CRM system for a medium-sized global company, that might turn into a essential tool for all locations once deployed. For now these locations include USA, Germany, China and Indonesia, but the list is growing quickly. My question is, where it is best to physically locate the server to ensure the access times are optimal from all (future) locations? On my mind, I am dealing with multiple connected servers (a cloud?), where each of our users is served by the physically closest server. Being in a very competitive field we would also like to rule out, that any data is stored in mainland China... Thanks for any advice and pointers!

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  • Sage : la France au ralenti, l'éditeur britannique progresse tout de même chez les TPE/PME grâce à ses nouvelles offres Cloud

    Sage : la France au ralenti L'éditeur progresse tout de même chez les TPE/PME grâce à ses nouvelles offres Cloud L'éditeur de solutions de gestion comptable, financière, de CRM, d'ERP et de gestion de ressources humaines vient de publier ses résultats annuels 2012. Si l'entreprise britannique se porte globalement bien, quelques marchés semblent l'inquiéter. Et malheureusement pour la France, le pays en fait partie. « Cette année, un des éléments remarquables est la disparité des performances réalisées selon les zones géographiques, explique SAGE. La performance de l'Europe reflète la bonne croissance de l'Angleterre et de l'Allemagne et contrebalance la ...

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  • What type of application is this called?

    - by boatingcow
    I am working on a web-based application which combines elements of what my client would call a CMS (content management system) and CRM (customer relations management) but also adds in many other business-specific features such as bookings management, staff task allocation management, wages calculations, document version control etc. However, I'm struggling to find a catch-all term for this type of application so I can research how other people have gone about creating such an integrated solution. Can anyone recommend a term I can use to refer to this, both internally in our team, for the client so they know what to call the 'system' and also for me personally, so that I can ask the Stack community further questions?

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  • Calling Knowledge Workers: Make a Difference in the User Experience

    - by Charles Knapp
    Do you consider yourself a knowledge worker? Do you have ideas of how to make CRM software work smarter so you don't have to work harder? The Oracle Middleware User Experience team will be conducting customer feedback focus groups at Oracle OpenWorld, October 1-3. All it takes is a couple of hours or less for us to learn from you. Customer participation helps Oracle develop outstanding products and solutions. Knowledge workers of all types are invited to participate: Finance, Sales, Human Resources, Marketing, Recruiters, Budget Managers, Project & Product Managers and more. To participate in these sessions you do not have to be registered for Oracle OpenWorld. If you or someone you know is interested in participating, please email muxtesting_us at oracle.com with your name, company, job title, work and mobile phone numbers with country code, and email address.

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  • Is there a way to develop desktop software using PHP?

    - by user1492018
    I have to develop a real estate marketing CRM software for my client - where the application is installed on desktop but can also be accessed from web. 2 reasons why they want the application to run from desktop : So that it can work with/without internet connection They don't want their complete data to be online They want to access few of the data like property listing & inquiries (managed from desktop application) from their website through secure login & password. The data that is entered in desktop application should be automatically synchronized with the website application. I was wondering if there is a way to develop this kind of software using PHP & MySQL. If yes, it will be great if anyone can provide me the referral link.Else please suggest, which language should I use.

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  • How do you stay in touch with a programming language?

    - by Abijeet Patro
    I'll be starting work for the first time in the IT Industry on the 18th of this month. I'll be working mostly with Microsoft technologies such as C#.NET and MS Dynamic CRM. I spent the last year working with C++. Developing small applications to automate taks and organize my notes. During this time I have developed a good basic understanding of the language. My question is how do you guys stay in touch with a programming language that you love when you need to use something else at the office?

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  • Oracle s'associe à Nokia pour utiliser ses cartes dans ses applications d'entreprise, bonne nouvelle pour le Finlandais

    Oracle s'associe à Nokia pour utiliser ses cartes Dans ses applications d'entreprise, bonne nouvelle pour le Finlandais A mesure que la mobilité monte en puissance, les services de cartographie deviennent de plus en plus stratégique. En témoigne le récent abandon des Googles Maps par Apple dans iOS. Apple qui ne pouvait pas longtemps dépendre d'un concurrent dans ce domaine. Mais ce mouvement ne concerne pas que le grand public. Loin de là. Les CRM par exemple, sont de plus en plus portés sur tablette et les outils de BI prennent de plus en plus en compte des problématiques géospatiales (implantation de maga...

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  • ?????????IT???????5?13~14?

    - by kiyoshi.nira
    ???????????) (=???????) ???????? 10? IT EXPO ?????????? · ?????????????? · ????????????????2009??11?3??????????????? ???IT??????????????? · ???????????? ?????·?????? ???????????? · ?????????????????????????????????? ?5? RFID???????EXP ?19? ??????????? ?15? ?????????&CRM EXPO ?13? ???????????? ?12? ????????EXPO ?7? ????????EXPO ?4? ????? ???????EXPO ?4? Web&???? ??????? EXPO ?2? ????IT EXPO ?1? ???? ?????????EXPO ??????

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  • Unclaimed user group prizes, Live meeting on Monday, Next weeks UG, SQLRelay and more prizes

    - by Testas
      Hi Everyone Firstly I want to let you know that I finally found the LINQ book prize winners and the list of people at the bottom of this email are owed a LINQ book. This will be given out at next week’s UG meeting Live meeting with Carolyn Chau, Program Manager at Microsoft on Monday! It is very rare that we get the opportunity to have a Live meeting with a Program Manager in Redmond. Carolyn Chau will be presenting PowerView next Monday at 8pm. Live meeting details can be found on http://sqlserverfaq.com/events/388/Live-Meeting-on-SQL-Server-2012-PowerView-with-Carolyn-Chau-Principal-Program-Manager-in-the-Reporting-Services-in-association-with-SQLPASS-SQLServerFAQ-and-SQLBits.aspx Next week’s UG!! We welcome Mark Broadbent to Manchester next week where he will be presenting his session on SQL Server 2012 on Windows Core. We also hand out the unclaimed prizes. Register at http://sqlserverfaq.com/events/369/Thursday-night-meeting-at-BSS-with-Chris-TestaONeill-and-Mark-Broadbent.aspx Chris Webb is in Manchester!!! Chris Webb will be speaking at the Manchester SQL Server UG on 4th July. He will also be running his Real World Cube Design and Performance Tuning with Analysis Services between the 3rd – 5th July. If you want to attend then you can sign up at the link below http://www.technitrain.com/coursedetail.php?c=13&trackingcode=FAQ SQLRelay and a Special Prize and Jamie Thomson comes to Manchester!!!! SQLRelay takes place in Manchester on the 22nd. We have a special guest, after years of asking Jamie Thomson is coming to Manchester. The SSIS Junkie will be gracing us with his presence with a talk on SSIS 2012. Also we have a prize. Know a friend or colleague who would benefit from SQLRelay? Get them to register at www.sqlserverfaq.com and then register for the event http://sqlserverfaq.com/events/373/ALL-DAY-TUESDAY-EVENT-12-hours-of-SQL-Server-2012-at-the-SQLRelay-meeting-at-the-COOP-Manchester.aspx Then send an email to [email protected] with the subject of SQLFriend with the name of your friend. If you are both at the SQLRelay event on the day and your names are pulled out of the hat you will win a PASS 2011 DVD and your friend will win the “Best of PASS DVD 2011” worth  $1000 courtesy of SQLPASS. The draw will take place between 4.30pm – 5pm on the day. SQLBits feedback!!!!! Attended SQLBits? We really need to know your opinion. Please fill out the survey for the days you attended If you attended any of the days at SQLBits please can you all fill out the following survey http://www.sqlbits.com/SQLBitsX If you attended the Thursday Training day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXThursday If you attended the Friday Deep Dives day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXFriday If you attended the Saturday Community day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXSaturday Thanks   Chris and Martin   LINQ BOOK winners Andrew Birds Chris Kennedy Dave Carpenter David Forrester Ian Ringrose James Cullen James Simpson Kevan Riley Kirsty Hunter Martin Bell Martin Croft Michael Docherty Naga Anand Ram Mangipudi Neal Atkinson Nick Colebourn Pavel Nefyodov Ralph Baines Rick Hibbert saad saleh Simon Enion Stan Venn Steve Powell Stuart Quinn

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  • AntFarm anti-pattern -- strategies to avoid, antidotes to help heal from

    - by alchemical
    I'm working on a 10 page web site with a database back-end. There are 500+ objects in use, trying to implement the MVP pattern in ASP.Net. I'm tracing the code-execution from a single-page, my finger has been on F-11 in Visual Studio for about 40 minutes, there seems to be no end, possibly 1000+ method calls for one web page! If it was just 50 objects that would be one thing, however, code execution snakes through all these objects just like millions of ants frantically woring in their giant dirt mound house, riddled with object tunnels. Hence, a new anti-pattern is born : AntFarm. AntFarm is also known as "OO-Madnes", "OO-Fever", OO-ADD, or simply design-pattern junkie. This is not the first time I've seen this, nor my associates at other companies. It seems that this style is being actively propogated, or in any case is a misunderstanding of the numerous OO/DP gospels going around... I'd like to introduce an anti-pattern to the anti-pattern: GST or "Get Stuff Done" AKA "Get Sh** done" AKA GRD (GetRDone). This pattern focused on just what it says, getting stuff done, in a simple way. I may try to outline it more in a later post, or please share your ideas on this antidote pattern. Anyway, I'm in the midst of a great example of AntFarm anti-pattern as I write (as a bonus, there is no documentation or comments). Please share you thoughts on how this anti-pattern has become so prevelant, how we can avoid it, and how can one undo or deal with this pattern in a live system one must work with!

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  • How to do role-based access control for a franchise business?

    - by FreshCode
    I'm building the 2nd iteration of a web-based CRM+CMS for a franchise service business in ASP.NET MVC 2. I need to control access to each franchise's services based on the roles a user is assigned for that franchise. 4 examples: Receptionist should be able to book service jobs in for her "Atlantic Seaboard" franchise, but not do any reporting. Technician should be able to alter service jobs, but not modify invoices. Managers should be able to apply discount to invoices for jobs within their stores. Owner should be able to pull reports for any franchises he owns. Where should franchise-level access control fit in between the Data - Services - Web layer? If it belongs in my Controllers, how should I best implement it? Partial Schema Roles class int ID { get; set; } // primary key for Role string Name { get; set; } Partial Franchises class short ID { get; set; } // primary key for Franchise string Slug { get; set; } // unique key for URL access, eg /{franchise}/{job} string Name { get; set; } UserRoles mapping short FranchiseID; // related to franchises table Guid UserID; // related to Users table int RoleID; // related to Roles table DateTime ValidFrom; DateTime ValidUntil; Background I built the previous CRM in classic ASP and it runs the business well, but it's time for an upgrade to speed up workflow and leave less room for error. For the sake of proper testing and better separation between data and presentation, I decided to implement the repository pattern as seen in Rob Conery's MVC Storefront series. Controller Implementation Access Control with [Authorize] attribute If there was just one franchise involved, I could simply limit access to a controller action like so: [Authorize(Roles="Receptionist, Technician, Manager, Owner")] public ActionResult CreateJob(Job job) { ... } And since franchises don't just pop up over night, perhaps this is a strong case to use the new Areas feature in ASP.NET MVC 2? Or would this lead to duplicate Views? Controllers, URL Routing & Areas Assuming Areas aren't used, what would be the best way to determine which franchise's data is being accessed? I thought of this: {franchise}/{controller}/{action}/{id} or is it better to determine a job's franchise in a Details(...) action and limit a user's action with [Authorize]: {job}/{id}/{action}/{subaction} {invoice}/{id}/{action}/{subaction} which makes more sense if any user could potentially have access to more than one franchise without cluttering the URL with a {franchise} parameter. Any input is appreciated.

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  • How to fix issues when MSCRM Plugin Registration fails.

    - by Jeff Davis
    When you register a plug-in in Microsoft CRM all kinds of things can go wrong. Most commonly, the error I get is "An error occurred." When you look for more detail you just get: "Server was unable to process request" and under detail you see "An unexpected error occurred." Not very helpful. However, there are some good answers out there if you really dig. Anybody out there encountered this and how do you fix it?

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  • YAML to CSV converter-does one exist already?

    - by Joel
    Hi folks, I'm wanting to migrate contacts from one CRM to another. The first only exports all the data I need in YAML. The second only imports with CSV. Is there a converter out there that already exists, or do I need to build one specific to this job? Thanks!

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  • How to create Data Entry User Interfaces in asp.net?

    - by Wael Dalloul
    Suppose that you have a big Data Entry Web Application Like Microsoft CRM, what is the strategies and technologies that you follow to build a website like it? I don't want to use any Dynamic Web Page Generation software, because it have a lot of limitations.. Also I don't want to design every page and repeat everything what's the best approach? Any Ideas or Head lines on this issue? Thanks in Advance...

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  • How to add a menu item into a File Type in Outlook

    - by balexandre
    I'm trying to create a Export method of a VCF file to our CRM application. I'm running the new VS 2010 but target the project as .NET 3.5 what is the technique to hook up into this context menu? I'm very new to AddIns but as a logical line of thought is to create an Outlook AddIn, but I'm failing miserably to add a menu item to this context menu :( Thank you for any help on this

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  • Upgrading PHP 5.1 to 5.3 on Linux Server

    - by nicorellius
    I trying to find the best way to upgrade from PHP 5.1 to 5.3. The CRM software I am running on this server requires this upgrade or else I probably wouldn't even perform it, because it seems like it's going to be perhaps trickier than I hoped it would be. Being still new to the programming world, these routine upgrades are still worrisome to me. I am running apache 2.2.6 (Fedora), PHP 5.1.6 and MySQL 5.0.27 on this server.

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  • Service MSFTESQL not found.

    - by hrishi
    While installating MS-CRM:I got sql server errors:- 1Service MSFTESQL not found. The specified service does not exists as an installed service -----but i can see the service is running automatically and help file says "verify that you have local administrator permissions for the computer on which sql server is running. And if necessary grant the needed permissions." how to achive this.

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