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  • Weird - "The EntityReference object could not be serialized" when serializing from an ASP.NET Web Si

    - by Mikey Cee
    I have an Entity Framework data model. Part of the model is a Customer entity. The web service provides a method to get a customer, and to receive an updated version of this customer to be persisted. To test this, I created a new ASP.NET web Application, (Solution Add New Project ASP.NET Web Application), then added a reference to my service reference using the standard Add Service Reference dialog. I then call the service using the following code: var client = new CustomerServiceClient(); var customer = client.GetCustomerByID(18); // get it customer.LimitDown = 100; // change it client.SaveCustomer(customer); // persist it Everything works as expected. Now, I do exactly the same thing, but this time with as ASP.NET Web Site (Solution Add New Web Site ASP.NET Web Site). I add the reference in a similar fashion and copy and paste the code above into the new site. But now I get the following exception thrown on the 4th line: System.InvalidOperationException The EntityReference object could not be serialized. This type of object cannot be serialized when the RelationshipManager belongs to an entity object that does not implement IEntityWithRelationships. Source Error: Line 2474: Line 2475: public SkyWalkerCustomerService.OperationResult SaveCustomer(SkyWalkerCustomerService.Customer customer) { Line 2476: return base.Channel.SaveCustomer(customer); Line 2477: } Line 2478: } Stack Trace: System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +9475203 System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +345 SkyWalkerCustomerService.ICustomerService.SaveCustomer(Customer customer) +0 SkyWalkerCustomerService.CustomerServiceClient.SaveCustomer(Customer customer) in c:\Windows\Microsoft.NET\Framework\v4.0.30128\Temporary ASP.NET Files\testsite2\dd2bcf8d\f95604ff\App_WebReferences.fz4h7x7l.0.cs:2476 _Default.Page_Load(Object sender, EventArgs e) in c:\Users\Mike\Documents\Repositories\UWC\SkyWalker\TestSite2\Default.aspx.cs:17 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35 System.Web.UI.Control.OnLoad(EventArgs e) +91 System.Web.UI.Control.LoadRecursive() +61 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1966 Googling for this error returns very little. Why doesn't this work?

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  • c# (wcf) architecture file and directory structure (and instantiation)

    - by stevenrosscampbell
    Hello and thanks for any assistance. I have a wcf service that I'm trying to properly modularize. I'm interested in finding out if there is a better way or implementing the file and directory structure along with instanciatation, is there a more appropriate way of abstraction that I may be missing? Is this the best approach? especially if performance and the ability to handle thousands of simultanious request? Currently I have this following structure: -Root\Service.cs public class Service : IService { public void CreateCustomer(Customer customer) { CustomerService customerService = new CustomerService(); customerService.Create(customer); } public void UpdateCustomer(Customer customer) { CustomerService customerService = new CustomerService(); customerService.Update(customer); } } -Root\Customer\CustomerService.cs pulbic class CustomerService { public void Create(Customer customer) { //DO SOMETHING } public void Update(Customer customer) { //DO SOMETHING } public void Delete(int customerId) { //DO SOMETHING } public Customer Retrieve(int customerId) { //DO SOMETHING } } Note: I do not include the Customer Object or the DataAccess libraries in this example as I am only concerned about the service. If you could either let me know what you think, if you know a better way, or a resource that could help out. Thanks Kindly. Steven

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  • smtpd_helo_restrictions = ..., reject_unknown_helo_hostname occasionally rejects mail I care about, how to handle?

    - by lkraav
    I have configured my postfix as follows: smtpd_helo_restrictions = permit_sasl_authenticated, permit_mynetworks, reject_unknown_helo_hostname This is working well because most spambots don't seem to have correct reverse lookups. But every once in a while I run into mail I care about getting reject, because the mail source server admin doesn't care about configuring his server correctly. For example here the server introduces itself as "srv1.xbmc.org" which has no DNS record and fails my basic check. Jan 6 04:42:36 mail postfix/smtpd[660]: connect from xbmc.org[205.251.128.242] Jan 6 04:42:37 mail postfix/smtpd[660]: NOQUEUE: reject: RCPT from xbmc.org[205.251.128.242]: 450 4.7.1 <srv1.xbmc.org>: Helo command rejected: Host not found; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<srv1.xbmc.org> I have tried to contact the server admin several times, but there is no response. What is the optimal way to handle this from my side? Is adding these "special" hosts to mynetworks = my only option? Is perhaps my whole smtpd_helo_restrictions setup wrong in some significant way?

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  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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  • Oracle MDM Panel at OOW 12: Best practices, Lessons Learned and More...

    - by Mala Narasimharajan
    By Narayana Machiraju  We are less than two weeks out from the start of Oracle Open World 2012. The MDM team has built-up a solid line-up of product and customer sessions for you to attend this year in addition to the hands-on labs, and numerous demonstration pods in Moscone West. This year we will be hosting a customer panel session dedicated to Oracle Customer Hub at Oracle Open World. An esteemed panel of Oracle Customer Hub customers in different Industries: Credit Suisse, Allianz and Elsevier will provide insight into the journey of Customer MDM right from building a business case and MDM vision, establishing and sustaining governance, implementation strategies and realizing the benefits. You will also hear about implementation challenges, phasing strategies and lessons learned from real-life experiences. If you are already implementing Customer MDM or evaluating the benefits of MDM and you would like to hear directly from our customers then I highly recommend you attend this session: Customer MDM Panel: Discussion and Q&A on Implementation Best Practices, Data Quality, Data Governance          and ROI Wednesday October, 3rd, 5:00PM - 6:00PM Westin Market Street Hotel - Metropolitan 1 The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several customer panels, Conference sessions and Customer round table sessions featuring a lot of marquee Customers. You can see an overview of MDM sessions here.  We hope to see you at Open World and stay in touch via our future blogs.

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  • ASP.Net MVC2 CustomModelBinder not working... Changed from MVC1

    - by Ian
    (My apologies if this seems verbose - trying to provide all relevant code) I've just upgraded to VS2010, and am now having trouble trying to get a new CustomModelBinder working. In MVC1 I would have written something like public class AwardModelBinder: DefaultModelBinder { : public override object BindModel(ControllerContext controllerContext, ModelBindingContext bindingContext) { // do the base binding to bind all simple types Award award = base.BindModel(controllerContext, bindingContext) as Award; // Get complex values from ValueProvider dictionary award.EffectiveFrom = Convert.ToDateTime(bindingContext.ValueProvider["Model.EffectiveFrom"].AttemptedValue.ToString()); string sEffectiveTo = bindingContext.ValueProvider["Model.EffectiveTo"].AttemptedValue.ToString(); if (sEffectiveTo.Length > 0) award.EffectiveTo = Convert.ToDateTime(bindingContext.ValueProvider["Model.EffectiveTo"].AttemptedValue.ToString()); // etc return award; } } Of course I'd register the custom binder in Global.asax.cs: protected void Application_Start() { RegisterRoutes(RouteTable.Routes); // register custom model binders ModelBinders.Binders.Add(typeof(Voucher), new VoucherModelBinder(DaoFactory.UserInstance("EH1303"))); ModelBinders.Binders.Add(typeof(AwardCriterion), new AwardCriterionModelBinder(DaoFactory.UserInstance("EH1303"), new VOPSDaoFactory())); ModelBinders.Binders.Add(typeof(SelectedVoucher), new SelectedVoucherModelBinder(DaoFactory.UserInstance("IT0706B"))); ModelBinders.Binders.Add(typeof(Award), new AwardModelBinder(DaoFactory.UserInstance("IT0706B"))); } Now, in MVC2, I'm finding that my call to base.BindModel returns an object where everything is null, and I simply don't want to have to iterate all the form fields surfaced by the new ValueProvider.GetValue() function. Google finds no matches for this error, so I assume I'm doing something wrong. Here's my actual code: My domain object (infer what you like about the encapsulated child objects - I know I'll need custom binders for those too, but the three "simple" fields (ie. base types) Id, TradingName and BusinessIncorporated are also coming back null): public class Customer { /// <summary> /// Initializes a new instance of the Customer class. /// </summary> public Customer() { Applicant = new Person(); Contact = new Person(); BusinessContact = new ContactDetails(); BankAccount = new BankAccount(); } /// <summary> /// Gets or sets the unique customer identifier. /// </summary> public int Id { get; set; } /// <summary> /// Gets or sets the applicant details. /// </summary> public Person Applicant { get; set; } /// <summary> /// Gets or sets the customer's secondary contact. /// </summary> public Person Contact { get; set; } /// <summary> /// Gets or sets the trading name of the business. /// </summary> [Required(ErrorMessage = "Please enter your Business or Trading Name")] [StringLength(50, ErrorMessage = "A maximum of 50 characters is permitted")] public string TradingName { get; set; } /// <summary> /// Gets or sets the date the customer's business began trading. /// </summary> [Required(ErrorMessage = "You must supply the date your business started trading")] [DateRange("01/01/1900", "01/01/2020", ErrorMessage = "This date must be between {0} and {1}")] public DateTime BusinessIncorporated { get; set; } /// <summary> /// Gets or sets the contact details for the customer's business. /// </summary> public ContactDetails BusinessContact { get; set; } /// <summary> /// Gets or sets the customer's bank account details. /// </summary> public BankAccount BankAccount { get; set; } } My controller method: /// <summary> /// Saves a Customer object from the submitted application form. /// </summary> /// <param name="customer">A populate instance of the Customer class.</param> /// <returns>A partial view indicating success or failure.</returns> /// <httpmethod>POST</httpmethod> /// <url>/Customer/RegisterCustomerAccount</url> [HttpPost] [ValidateAntiForgeryToken] public ActionResult RegisterCustomerAccount(Customer customer) { if (ModelState.IsValid) { // save the Customer // return indication of success, or otherwise return PartialView(); } else { ViewData.Model = customer; // load necessary reference data into ViewData ViewData["PersonTitles"] = new SelectList(ReferenceDataCache.Get("PersonTitle"), "Id", "Name"); return PartialView("CustomerAccountRegistration", customer); } } My custom binder: public class CustomerModelBinder : DefaultModelBinder { public override object BindModel(ControllerContext controllerContext, ModelBindingContext bindingContext) { ValueProviderResult vpResult = bindingContext .ValueProvider.GetValue(bindingContext.ModelName); // vpResult is null // MVC2 - ValueProvider is now an IValueProvider, not dictionary based anymore if (bindingContext.ValueProvider.GetValue("Model.Applicant.Title") != null) { // works } Customer customer = base.BindModel(controllerContext, bindingContext) as Customer; // customer instanitated with null (etc) throughout return customer; } } My binder registration: /// <summary> /// Application_Start is called once when the web application is first accessed. /// </summary> protected void Application_Start() { RegisterRoutes(RouteTable.Routes); // register custom model binders ModelBinders.Binders.Add(typeof(Customer), new CustomerModelBinder()); ReferenceDataCache.Populate(); } ... and a snippet from my view (could this be a prefix problem?) <div class="inputContainer"> <label class="above" for="Model_Applicant_Title" accesskey="t"><span class="accesskey">T</span>itle<span class="mandatoryfield">*</span></label> <%= Html.DropDownList("Model.Applicant.Title", ViewData["PersonTitles"] as SelectList, "Select ...", new { @class = "validate[required]" })%> <% Html.ValidationMessageFor(model => model.Applicant.Title); %> </div> <div class="inputContainer"> <label class="above" for="Model_Applicant_Forename" accesskey="f"><span class="accesskey">F</span>orename / First name<span class="mandatoryfield">*</span></label> <%= Html.TextBox("Model.Applicant.Forename", Html.Encode(Model.Applicant.Forename), new { @class = "validate[required,custom[onlyLetter],length[2,20]]", title="Enter your forename", maxlength = 20, size = 20, autocomplete = "off", onkeypress = "return maskInput(event,re_mask_alpha);" })%> </div> <div class="inputContainer"> <label class="above" for="Model_Applicant_MiddleInitials" accesskey="i">Middle <span class="accesskey">I</span>nitial(s)</label> <%= Html.TextBox("Model.Applicant.MiddleInitials", Html.Encode(Model.Applicant.MiddleInitials), new { @class = "validate[optional,custom[onlyLetter],length[0,8]]", title = "Please enter your middle initial(s)", maxlength = 8, size = 8, autocomplete = "off", onkeypress = "return maskInput(event,re_mask_alpha);" })%> </div>

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  • Internal and External Bug-Tracking Setup

    - by devdude
    Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in flavors of excel sheets that the PM on the other side of the table loves to maintain and chase after you. The more advanced (and transparent) version: Allow the customer to file (and see the progress of) his bugs directly into you bugtracker. Systems like JIRA allow you to use profiles to have certain access rights, etc. But now the question: The bug raised by a user not necessary translates into 1 bug in a specific module/method/EJB/class. The version of the (your) web application he uses does not translate into the version of the class that is causing the error. How you maintain the internal part of the ticket with all the nasty techy details and the same time the make-the-user-feel-good ticket (need more info, accepted, in progress,..) ? Creating 2 tickets for internal and external ? Link them ? Any smart recipes to share ?

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  • How to do fixed price quote for design sessions?

    - by Shaul
    Normally when I do a system for a customer, I do design sessions on an hourly rate and then come out with a fixed price quotation for the full system development. Now this customer has thrown me a curveball: he doesn't want an hourly rate for design, either - he wants me to quote a fixed price to do all the design, too! Not that he's trying to cheap out, but he doesn't want to be in a situation where the longer design stretches out, the more he has to pay - and I can understand that. For the business layer it was actually not too difficult to work with this, because from his original functional spec I got a good idea of what the core business objects were, and in our design agreement I defined several objects which would be covered by a fixed design price; if any new non-trivial objects were discovered, they would be considered variances, and those would be billed on an hourly rate. So far so good. But when it comes to the UI, things start getting a lot more woolly. How many screens will there be? Don't know yet. What's going to be on each screen? Don't know yet. All we know is that it's a "dashboard" type of system, and there will be a lot of visual reporting involved e.g. gauges, graphs, etc. So maybe make it fixed price per screen design? Not a great definition; he might say that everything is going to be on one screen. Maybe a price per "visual report" design, including ability to slice & dice? Again not so easy - it might be that the entire system is just one report, and all the intelligence is going to go into how to present that segmentation. Anyone have any ideas how to do a fixed price quotation for a UI design like this?

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  • Découvrir la nouvelle génération CRM ? Connectez-vous au Customer Concepts TV le 24 april 2012

    - by Kinoa
    Accélérer votre stratégie commerciale  Les entreprises doivent repenser leurs processus de vente, optimiser leur performance, augmenter la productivité des équipes et se concentrer sur les opportunités à plus fort potentiel. Danny Rippon, Oracle CRM Solutions Sales Development Director, souhaite partager avec vous la stratégie gagnante dans cette video : la nouvelle génération de CRM. Vous y trouverez des conseils avisés pour tirer au maximum profit de votre CRM. Rejoignez-nous sur Customer Concepts TV ! Pour en savoir plus, visionnez cette video :

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  • What is the best managed VPS Hosting as far as Performance, Cost, and Customer service? [closed]

    - by Scotty
    Possible Duplicate: How to find web hosting that meets my requirements? I'm currently using inmotionhosting which is great in all of the category's listed in this questions title except for the cost. I'm on a tight budget and am looking for something a little more affordable while still have great performance and Customer service. I prefer linux and an affiliate program would also be a huge plus. Any recommendations?

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  • Change $mailTo variable based on select input value (array)

    - by Dirty Bird Design
    I have the following select list: <form action="mail.php" method="POST"> <select name="foo" id="foo"> <option value="sales">Sales</option> <option value="salesAssist">Sales Assist</option> <option value="billing">Billing</option> <option value="billingAssist">Billing Assist</option> </select> </form> I need to route the $mailTo variable depending on which option they select, Sales and Sales Assist go to [email protected], while Billing and Billing Assist go to [email protected] PHP pseudeo code! <? php $_POST['foo'] if inArray(sales, salesAssist) foo="[email protected]"; else if inArray(billing, billingAssist) foo="[email protected]"; mailTo="foo" ?> I know there is nothing correct about the above, but you can see what I am trying to do, change a variable's value based on the selected value. I don't want to do this with JS, would rather learn more PHP here. Thank you.

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  • Add Widget via Action in Toolbar

    - by Geertjan
    The question of the day comes from Vadim, who asks on the NetBeans Platform mailing list: "Looking for example showing how to add Widget to Scene, e.g. by toolbar button click." Well, the solution is very similar to this blog entry, where you see a solution provided by Jesse Glick for VisiTrend in Boston: https://blogs.oracle.com/geertjan/entry/zoom_capability Other relevant articles to read are as follows: http://netbeans.dzone.com/news/which-netbeans-platform-action http://netbeans.dzone.com/how-to-make-context-sensitive-actions Let's go through it step by step, with this result in the end, a solution involving 4 classes split (optionally, since a central feature of the NetBeans Platform is modularity) across multiple modules: The Customer object has a "name" String and the Droppable capability has a method "doDrop" which takes a Customer object: public interface Droppable {    void doDrop(Customer c);} In the TopComponent, we use "TopComponent.associateLookup" to publish an instance of "Droppable", which creates a new LabelWidget and adds it to the Scene in the TopComponent. Here's the TopComponent constructor: public CustomerCanvasTopComponent() {    initComponents();    setName(Bundle.CTL_CustomerCanvasTopComponent());    setToolTipText(Bundle.HINT_CustomerCanvasTopComponent());    final Scene scene = new Scene();    final LayerWidget layerWidget = new LayerWidget(scene);    Droppable d = new Droppable(){        @Override        public void doDrop(Customer c) {            LabelWidget customerWidget = new LabelWidget(scene, c.getTitle());            customerWidget.getActions().addAction(ActionFactory.createMoveAction());            layerWidget.addChild(customerWidget);            scene.validate();        }    };    scene.addChild(layerWidget);    jScrollPane1.setViewportView(scene.createView());    associateLookup(Lookups.singleton(d));} The Action is displayed in the toolbar and is enabled only if a Droppable is currently in the Lookup: @ActionID(        category = "Tools",        id = "org.customer.controler.AddCustomerAction")@ActionRegistration(        iconBase = "org/customer/controler/icon.png",        displayName = "#AddCustomerAction")@ActionReferences({    @ActionReference(path = "Toolbars/File", position = 300)})@NbBundle.Messages("AddCustomerAction=Add Customer")public final class AddCustomerAction implements ActionListener {    private final Droppable context;    public AddCustomerAction(Droppable droppable) {        this.context = droppable;    }    @Override    public void actionPerformed(ActionEvent ev) {        NotifyDescriptor.InputLine inputLine = new NotifyDescriptor.InputLine("Name:", "Data Entry");        Object result = DialogDisplayer.getDefault().notify(inputLine);        if (result == NotifyDescriptor.OK_OPTION) {            Customer customer = new Customer(inputLine.getInputText());            context.doDrop(customer);        }    }} Therefore, when the Properties window, for example, is selected, the Action will be disabled. (See the Zoomable example referred to in the link above for another example of this.) As you can see above, when the Action is invoked, a Droppable must be available (otherwise the Action would not have been enabled). The Droppable is obtained in the Action and a new Customer object is passed to its "doDrop" method. The above in pictures, take note of the enablement of the toolbar button with the red dot, on the extreme left of the toolbar in the screenshots below: The above shows the JButton is only enabled if the relevant TopComponent is active and, when the Action is invoked, the user can enter a name, after which a new LabelWidget is created in the Scene. The source code of the above is here: http://java.net/projects/nb-api-samples/sources/api-samples/show/versions/7.3/misc/WidgetCreationFromAction Note: Showing this as an MVC example is slightly misleading because, depending on which model object ("Customer" and "Droppable") you're looking at, the V and the C are different. From the point of view of "Customer", the TopComponent is the View, while the Action is the Controler, since it determines when the M is displayed. However, from the point of view of "Droppable", the TopComponent is the Controler, since it determines when the Action, i.e., which is in this case the View, displays the presence of the M.

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  • SQL only row mapping record fetching

    - by Prasanna
    I have a customer call detail table in which call details of all customer stored. I have to find out the distinct aparty (means our customer ) who only calls our customers (means bparty also be our numbers) . There is no other domestic call , International calls made by A party (our customer) in this case. could you people please help me to find the same data. FILE INPUT oF SAMPLE CDR TABLE ROW NAME VALUES ANUMBER :-any mobile number(Domestic+International); for our customer it must like 70,070,0070,9370) BNUMBER :-any mobile number(Domestic+International); for our customer it must like 70,070,0070,9370 CALLTRANSACTION :-eg: 91,92,93 etc CALLTRANSACTIONTYPEC :-eg: MOC,MTC FILENAME :-MCS_01 etc TIME:- any time value Required Output DISTINCT ANUMBER :-for our customer it mobile number must start with 70 or 070 or 0070 or 9370 BNUMBER :- for our customer it mobile number must start with 70 or 070 or 0070 or 9370 means our customer only calls to our network customer ( No other doestic call or international calls made by our operator)

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  • Double use of variables?

    - by Vaccano
    I have read that a variable should never do more than one thing. Overloading a variable to do more than one thing is bad. Because of that I end up writing code like this: (With the customerFound variable) bool customerFound = false; Customer foundCustomer = null; if (currentCustomer.IsLoaded) { if (customerIDToFind = currentCustomer.ID) { foundCustomer = currentCustomer; customerFound = true; } } else { foreach (Customer customer in allCustomers) { if (customerIDToFind = customer.ID) { foundCustomer = customer; customerFound = true; } } } if (customerFound) { // Do something } But deep down inside, I sometimes want to write my code like this: (Without the foundCustomer variable) Customer foundCustomer = null; if (currentCustomer.IsLoaded) { if (customerIDToFind = currentCustomer.ID) { foundCustomer = currentCustomer; } } else { foreach (Customer customer in allCustomers) { if (customerIDToFind = customer.ID) { foundCustomer = customer; } } } if (foundCustomer != null) { // Do something } Does this secret desires make me an evil programmer? (i.e. is the second case really bad coding practice?)

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  • Magento - custom Account/Registration Fields

    - by Bizboss
    Hello, I followed this tutorial: http://www.magento.cc/custom-accountregistration-fields.html to add fields in the registration form of a customer under Magento, I succeed to run the example with a checkbox in the frontend and the backend. I had at the backend a text field with 0 or 1 as value, but I would like to have also a checkbox as in the frontend. Anyone know what changes to do for this? Thank you.

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  • Options for remote desktop software for helping remote users?

    - by Nick G
    I need an easy way to jump on someone elses machine to help them solve a problem. It needs to be really easy for them to install (preferably doesn't actually require an "install" but just running an exe?). It must punch through any firewalls automatically using a relay server or P2P (so Remote Desktop itself is no use to me). I've found commercial products like MeetMeNow but they're really expensive. I want something that you can either buy a cheap pack of sessions or minutes, or preferably something free. I'm not in the business of commerical support and would only use it once every couple of months perhaps.

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  • How much is a subscriber worth?

    - by Tom Lewin
    This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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  • How to Set Customer Table with Multiple Phone Numbers? - Relational Database Design

    - by user311509
    CREATE TABLE Phone ( phoneID - PK . . . ); CREATE TABLE PhoneDetail ( phoneDetailID - PK phoneID - FK points to Phone phoneTypeID ... phoneNumber ... . . . ); CREATE TABLE Customer ( customerID - PK firstName phoneID - Unique FK points to Phone . . . ); A customer can have multiple phone numbers e.g. Cell, Work, etc. phoneID in Customer table is unique and points to PhoneID in Phone table. If customer record is deleted, phoneID in Phone table should also be deleted. Do you have any concerns on my design? Is this designed properly? My problem is phoneID in Customer table is a child and if child record is deleted then i can not delete the parent (Phone) record automatically.

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  • Any simple approaches for managing customer data change requests for global reference files?

    - by Kelly Duke
    For the first time, I am developing in an environment in which there is a central repository for a number of different industry standard reference data tables and many different customers who need to select records from these industry standard reference data tables to fill in foreign key information for their customer specific records. Because these industry standard reference files are utilized by all customers, I want to reserve Create/Update/Delete access to these records for global product administrators. However, I would like to implement a (semi-)automated interface by which specific customers could request record additions, deletions or modifications to any of the industry standard reference files that are shared among all customers. I know I need something like a "data change request" table specifying: user id, user request datetime, request type (insert, modify, delete), a user entered text explanation of the change request, the user request's current status (pending, declined, completed), admin resolution datetime, admin id, an admin entered text description of the resolution, etc. What I can't figure out is how to elegantly handle the fact that these data change requests could apply to dozens of different tables with differing table column definitions. I would like to give the customer users making these data change requests a convenient way to enter their proposed record additions/modifications directly into CRUD screens that look very much like the reference table CRUD screens they don't have write/delete permissions for (with an additional text explanation and perhaps request priority field). I would also like to give the global admins a tool that allows them to view all the outstanding data change requests for the users they oversee sorted by date requested or user/date requested. Upon selecting a data change request record off the list, the admin would be directed to another CRUD screen that would be populated with the fields the customer users requested for the new/modified industry standard reference table record along with customer's text explanation, the request status and the text resolution explanation field. At this point the admin could accept/edit/reject the requested change and if accepted the affected industry standard reference file would be automatically updated with the appropriate fields and the data change request record's status, text resolution explanation and resolution datetime would all also be appropriately updated. However, I want to keep the actual production reference tables as simple as possible and free from these extraneous and typically null customer change request fields. I'd also like the data change request file to aggregate all data change requests across all the reference tables yet somehow "point to" the specific reference table and primary key in question for modification & deletion requests or the specific reference table and associated customer user entered field values in question for record creation requests. Does anybody have any ideas of how to design something like this effectively? Is there a cleaner, simpler way I am missing? Thank you so much for reading.

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  • Projections.count() and Projections.countDistinct() both result in the same query

    - by Kim L
    EDIT: I've edited this post completely, so that the new description of my problem includes all the details and not only what I previously considered relevant. Maybe this new description will help to solve the problem I'm facing. I have two entity classes, Customer and CustomerGroup. The relation between customer and customer groups is ManyToMany. The customer groups are annotated in the following way in the Customer class. @Entity public class Customer { ... @ManyToMany(mappedBy = "customers", fetch = FetchType.LAZY) public Set<CustomerGroup> getCustomerGroups() { ... } ... public String getUuid() { return uuid; } ... } The customer reference in the customer groups class is annotated in the following way @Entity public class CustomerGroup { ... @ManyToMany public Set<Customer> getCustomers() { ... } ... public String getUuid() { return uuid; } ... } Note that both the CustomerGroup and Customer classes also have an UUID field. The UUID is a unique string (uniqueness is not forced in the datamodel, as you can see, it is handled as any other normal string). What I'm trying to do, is to fetch all customers which do not belong to any customer group OR the customer group is a "valid group". The validity of a customer group is defined with a list of valid UUIDs. I've created the following criteria query Criteria criteria = getSession().createCriteria(Customer.class); criteria.setProjection(Projections.countDistinct("uuid")); criteria = criteria.createCriteria("customerGroups", "groups", Criteria.LEFT_JOIN); List<String> uuids = getValidUUIDs(); Criterion criterion = Restrictions.isNull("groups.uuid"); if (uuids != null && uuids.size() > 0) { criterion = Restrictions.or(criterion, Restrictions.in( "groups.uuid", uuids)); } criteria.add(criterion); When executing the query, it will result in the following SQL query select count(*) as y0_ from Customer this_ left outer join CustomerGroup_Customer customergr3_ on this_.id=customergr3_.customers_id left outer join CustomerGroup groups1_ on customergr3_.customerGroups_id=groups1_.id where groups1_.uuid is null or groups1_.uuid in ( ?, ? ) The query is exactly what I wanted, but with one exception. Since a Customer can belong to multiple CustomerGroups, left joining the CustomerGroup will result in duplicated Customer objects. Hence the count(*) will give a false value, as it only counts how many results there are. I need to get the amount of unique customers and this I expected to achieve by using the Projections.countDistinct("uuid"); -projection. For some reason, as you can see, the projection will still result in a count(*) query instead of the expected count(distinct uuid). Replacing the projection countDistinct with just count("uuid") will result in the exactly same query. Am I doing something wrong or is this a bug? === "Problem" solved. Reason: PEBKAC (Problem Exists Between Keyboard And Chair). I had a branch in my code and didn't realize that the branch was executed. That branch used rowCount() instead of countDistinct().

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  • Drupal: what's the easiest way to let my customer to upload video thumbnails and associate them to v

    - by Patrick
    hi, my customer wants a gallery of videos and images (small thumbnails) and if you click on one of them you can see the picture / video in the overlaying lightbox). Now, I cannot install auto-generating video thumbnails because I don't have access to ffmpeg module on the server. I can only allow my customer to upload these thumbnails by himself. I'm using image and video CCK fields for each node to allow my customer images and videos. However I dunno how should I let him upload thumbnails for his videos. Should I create an additional Image CCK field for this ? Consequently, I should somehow associate the videos with the images in the design and my customer should pay attention to place them in the same order.. this is not very nice solution, but it is the only one that came to my mind so far. Furthermore, I'm using the lightbox I should somehow ignore the video thumbnails and display the videos instead... some tips ? Thanks

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  • Three customer addresses in one table or in separate tables?

    - by DR
    In my application I have a Customer class and an Address class. The Customer class has three instances of the Address class: customerAddress, deliveryAddress, invoiceAddress. Whats the best way to reflect this structure in a database? The straightforward way would be a customer table and a separate address table. A more denormalized way would be just a customer table with columns for every address (Example for "street": customer_street, delivery_street, invoice_street) What are your experiences with that? Are there any advantages and disadvantages of these approaches?

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  • Does a HDMI-to-DVI (dual link) adapter exist? I don't care about the price

    - by alex k
    My monitor supports full-resolution display (2560x1440) only when connected to through either the DVI-D dual link port, or the DisplayPort. My laptop, though, has neither of these two kinds of output. Instead, all it's got is a HDMI port (which is version 1.3, and I also read that the laptop's graphics chipset supports 2560x1440 at 60Hz). So I'm wondering whether anyone has ever seen an HDMI-to-DVI dual link adapter, which will carry my ultra-highres signal to the monitor I just bought. So far I haven't seen any, and don't even know whether such an adapter (which I understand would have to be active, USB-powered and expensive (but I don't care)) exists.

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  • Non perdere la possibilità di incontrare i membri dell’Oracle Real-Time Decisions Customer Advisory Board!

    - by Silvia Valgoi
    Quest’anno, in via del tutto eccezionale, vengono aperte le porte dell’appuntamento annuale che Oracle dedica ai clienti di alcune specifiche Applicazioni: si incontreranno a Roma il prossimo 20 giugno 2012  i clienti mondiali della soluzione Oracle Real-Time Decisions (RTD). E’ una occasione unica per sentire direttamente da chi ha implementato questa soluzione quali siano stati i reali ritorni sugli investimenti e per parlare direttamente con loro in un contesto internazionale. La testimonianza di  Dell - che presenterà l’utilizzo di RTD  integrato anche a Siebel - la partecipazione di  BT, Deutsch Telecom, United Airlines, Bouygues Telecom, Dell e RoomKe, fanno di questo appuntamento un momento importante per tutti coloro che vedono nel Real-Time Decisions un tassello importante per le loro strategie di Customer Experience Management. Sei interessato? http://www.oracle.com/goto/RealTimeDecisions

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