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  • How to stop an Android Service ONLY when there are no other activities in my app running?

    - by johnrock
    Is there a way I can test if there are any other activities in my app still alive? I am looking to stop a service in an onDestroy method, but only want to do this if there are no other activities from my app still alive on the stack. I have the call stop the service in the main activity's onDestroy() method. This works perfect EXCEPT that if a user launches my app, then launches a few activities in my app, then hits the home screen and RELAUNCHES my app, they will subvert my order and the main activity will now be above other activities of my app. From this state, if they hit the back button and 'back out' of my home screen they will trigger the onDestroy() method and kill the service even though there are other activities open on the stack. I want to avoid this by stopping the service ONLY if I am sure there are no other activities of mine open on the stack. Possible?

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  • How to determine the source of a request in a distributed service system?

    - by Kabumbus
    Map/Reduce is a great concept for sorting large quantities of data at once. What to do if you have small parts of data and you need to reduce it all the time? Simple example - choosing a service for request. Imagine we have 10 services. Each provides services host with sets of request headers and post/get arguments. Each service declares it has 30 unique keys - 10 per set. service A: name id ... Now imagine we have a distributed services host. We have 200 machines with 10 services on each. Each service has 30 unique keys in there sets. but now to find to which service to map the incoming request we make our services post unique values that map to that sets. We can have up to or more than 10 000 such values sets on each machine per each service. service A machine 1 name = Sam id = 13245 ... service A machine 1 name = Ben id = 33232 ... ... service A machine 100 name = Ron id = 777888 ... So we get 200 * 10 * 30 * 30 * 10 000 == 18 000 000 000 and we get 500 requests per second on our gateway each containing 45 items 15 of which are just noise. And our task is to find a service for request (at least a machine it is running on). On all machines all over cluster for same services we have same rules. We can first select to which service came our request via rules filter 10 * 30. and we will have 200 * 30 * 10 000 == 60 000 000. So... 60 mil is definitely a problem... I hope to get on idea of mapping 30 * 10 000 onto some artificial neural network alike Perceptron that outputs 1 if 30 words (some hashes from words) from the request are correct or if less than Perceptron should return 0. And I’ll send each such Perceptron for each service from each machine to gateway. So I would have a map Perceptron <-> machine for each service. Can any one tall me if my Perceptron idea is at least “sane”? Or normal people do it some other way? Or if there are better ANNs for such purposes?

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  • Unable to host WCF service correctly in IIS7

    - by user206736
    I have a WCF Service library written in .NET 4.0. I have a WCF application (in order to host this service in IIS) within the same solution. It contains the WCF library assembly reference and a service.svc file pointing to the service from the library along with a web.config that is a replica of the WCF service library's app.config. The WCF application is set to host the service in IIS7 (the virtual directory has been set). The same solution contains an ASP.NET Webforms solution to which I have added a service reference pointing to the WCF service I hosted in IIS (as mentioned). When i start an instance of this ASP.NET Web application, I get a message saying that "The WCF service has been hosted" and the ASP.NET application can access the data from it correctly. However, when i try and access this data via a service reference added to an MVC 2 Web Application on the same machine in a different solution (pointing to the service hosted in IIS), I get a "The remote server returned an error: (405) Method Not Allowed." protocol exception . However, the MVC application is able to access the service data if I manually invoke an instance of the WCF Application that I was using to host the WCF Service Library from the other solution. I am using VS2010 Beta 2 as my development IDE. I have been stuck with this issue for a while now. Any help would be appreciated. My service config is as follows:- <system.serviceModel> <services> <service behaviorConfiguration="CruxServices.BasicSearchServiceBehavior" name="CruxServices.BasicSearch.BasicSearch"> <endpoint address="" binding="wsHttpBinding" name="WSBindingEndpoint" bindingConfiguration="WSBindingConfig" contract="CruxServices.BasicSearch.Interfaces.IPropertyListFilter"> <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" name="MexEndpoint" contract="IMetadataExchange" /> <host> <baseAddresses> <add baseAddress="http://localhost/CruxServices" /> </baseAddresses> </host> </service> </services> <behaviors> <serviceBehaviors> <behavior name="CruxServices.BasicSearchServiceBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="false" /> </behavior> </serviceBehaviors> </behaviors> <bindings> <wsHttpBinding> <binding name="WSBindingConfig"> <security mode="None"> <transport clientCredentialType="None"/> <message establishSecurityContext="false"/> </security> </binding> </wsHttpBinding> </bindings>

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  • Win7 Bluescreen: IRQ_NOT_LESS_OR_EQUAL | athrxusb.sys

    - by wretrOvian
    Hi I'd left my system on last night, and found the bluescreen in the morning. This has been happening occasionally, over the past few days. Details: ================================================== Dump File : 022710-18236-01.dmp Crash Time : 2/27/2010 8:46:44 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`00001001 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff880`06b5c0e1 Caused By Driver : athrxusb.sys Caused By Address : athrxusb.sys+760e1 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\022710-18236-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== HiJackThis ("[...]" indicates removed text; full log posted to pastebin): Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:49:15 AM, on 2/27/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\DAODx.exe C:\Program Files (x86)\ASUS\EPU\EPU.exe C:\Program Files\ASUS\TurboV\TurboV.exe C:\Program Files (x86)\PowerISO\PWRISOVM.EXE C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin D:\Downloads\HijackThis.exe C:\Program Files (x86)\uTorrent\uTorrent.exe R1 - HKCU\Software\Microsoft\Internet Explorer\[...] [...] O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe" O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [googletalk] C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O13 - Gopher Prefix: O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM - C:\ASUS.SYS\config\DVMExportService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 6800 bytes CPU-Z ("[...]" indicates removed text; see full log posted to pastebin): CPU-Z TXT Report ------------------------------------------------------------------------- Binaries ------------------------------------------------------------------------- CPU-Z version 1.53.1 Processors ------------------------------------------------------------------------- Number of processors 1 Number of threads 2 APICs ------------------------------------------------------------------------- Processor 0 -- Core 0 -- Thread 0 0 -- Core 1 -- Thread 0 1 Processors Information ------------------------------------------------------------------------- Processor 1 ID = 0 Number of cores 2 (max 2) Number of threads 2 (max 2) Name AMD Phenom II X2 550 Codename Callisto Specification AMD Phenom(tm) II X2 550 Processor Package Socket AM3 (938) CPUID F.4.2 Extended CPUID 10.4 Brand ID 29 Core Stepping RB-C2 Technology 45 nm Core Speed 3110.7 MHz Multiplier x FSB 15.5 x 200.7 MHz HT Link speed 2006.9 MHz Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L2 cache 2 x 512 KBytes, 16-way set associative, 64-byte line size L3 cache 6 MBytes, 48-way set associative, 64-byte line size FID/VID Control yes Min FID 4.0x P-State FID 0xF - VID 0x10 P-State FID 0x8 - VID 0x18 P-State FID 0x3 - VID 0x20 P-State FID 0x100 - VID 0x2C Package Type 0x1 Model 50 String 1 0x7 String 2 0x6 Page 0x0 TDP Limit 79 Watts TDC Limit 66 Amps Attached device PCI device at bus 0, device 24, function 0 Attached device PCI device at bus 0, device 24, function 1 Attached device PCI device at bus 0, device 24, function 2 Attached device PCI device at bus 0, device 24, function 3 Attached device PCI device at bus 0, device 24, function 4 Thread dumps ------------------------------------------------------------------------- CPU Thread 0 APIC ID 0 Topology Processor ID 0, Core ID 0, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x00020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] CPU Thread 1 APIC ID 1 Topology Processor ID 0, Core ID 1, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x01020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] Chipset ------------------------------------------------------------------------- Northbridge AMD 790GX rev. 00 Southbridge ATI SB750 rev. 00 Memory Type DDR3 Memory Size 4096 MBytes Channels Dual, (Unganged) Memory Frequency 669.0 MHz (3:10) CAS# latency (CL) 9.0 RAS# to CAS# delay (tRCD) 9 RAS# Precharge (tRP) 9 Cycle Time (tRAS) 24 Bank Cycle Time (tRC) 33 Command Rate (CR) 1T Uncore Frequency 2006.9 MHz Memory SPD ------------------------------------------------------------------------- DIMM # 1 SMBus address 0x50 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 2 SMBus address 0x51 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 1 SPD registers [...] DIMM # 2 SPD registers [...] Monitoring ------------------------------------------------------------------------- Mainboard Model M4A78T-E (0x000001F7 - 0x00A955E4) LPCIO ------------------------------------------------------------------------- LPCIO Vendor ITE LPCIO Model IT8720 LPCIO Vendor ID 0x90 LPCIO Chip ID 0x8720 LPCIO Revision ID 0x2 Config Mode I/O address 0x2E Config Mode LDN 0x4 Config Mode registers [...] Register space LPC, base address = 0x0290 Hardware Monitors ------------------------------------------------------------------------- Hardware monitor ITE IT87 Voltage 1 1.62 Volts [0x65] (VIN1) Voltage 2 1.15 Volts [0x48] (CPU VCORE) Voltage 3 5.03 Volts [0xBB] (+5V) Voltage 8 3.34 Volts [0xD1] (VBAT) Temperature 0 39°C (102°F) [0x27] (TMPIN0) Temperature 1 43°C (109°F) [0x2B] (TMPIN1) Fan 0 3096 RPM [0xDA] (FANIN0) Register space LPC, base address = 0x0290 [...] Hardware monitor AMD SB6xx/7xx Voltage 0 1.37 Volts [0x1D2] (CPU VCore) Voltage 1 3.50 Volts [0x27B] (CPU IO) Voltage 2 12.68 Volts [0x282] (+12V) Hardware monitor AMD Phenom II X2 550 Power 0 89.10 W (Processor) Temperature 0 35°C (94°F) [0x115] (Core #0) Temperature 1 35°C (94°F) [0x115] (Core #1)

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  • Visual Studio 2010 Service Pack 1 And .NET Framework 4.0 Update

    - by Paulo Morgado
    As announced by Jason Zender in his blog post, Visual Studio 2010 Service Pack 1 is available for download for MSDN subscribers since March 8 and is available to the general public since March 10. Brian Harry provides information related to TFS and S. "Soma" Somasegar provides information on the latest Visual Studio 2010 enhancements. With this service pack for Visual Studio an update to the .NET Framework 4.0 is also released. For detailed information about these releases, please refer to the corresponding KB articles: Update for Microsoft .NET Framework 4 Description of Visual Studio 2010 Service Pack 1 Update: When I was upgrading from the Beta to the final release on Windows 7 Enterprise 64bit, the instalation hanged with Returning IDCANCEL. INSTALLMESSAGE_WARNING [Warning 1946.Property 'System.AppUserModel.ExcludeFromShowInNewInstall' for shortcut 'Manage Help Settings - ENU.lnk' could not be set.]. Canceling the installation didn’t work and I had to kill the setup.exe process. When reapplying it again, rollbacks were reported, so I reapplied it again – this time with succes.

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  • How can unity-panel-service be disabled?

    - by Amos Annoy
    From the unity-panel-service manpages: DESCRIPTION The unity-panel-service program is normally started automatically by the Unity shell (which gets started as a compiz module) and is used to draw panels which can then be used for the global menu, or to hold indicators. How can the unity-panel-service be non-automatically started abnormally? In other words, how is it arbitrarily manually started and/or stopped? The manpage implication is that this can be done without stopping the Unity shell. This answer seems promising: Is it possible to restart the unity panel without restarting compiz? but ... not. The process can be killed from System Monitor but it restarts automatically. references: How can menu bars that require a right click be activated like Ubuntu versions <10.10? How do I disable the global application menu?

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  • Using Cloud OER to Find Fusion Applications On-Premise Service Concrete WSDL URL by Rajesh Raheja

    - by JuergenKress
    In my previous post on Fusion Applications Integration, the Fusion Applications OER white paper explains Oracle Enterprise Repository (OER) usage in the applications context, assuming a dedicated OER for your Fusion Applications instance (whether cloud/SaaS or on-premise). Having a dedicated OER instance is recommended as it can provide customized service metadata and can be used for overall SOA governance in addition to simple service discovery. One of the common queries I get is how on-premise customers without a dedicated OER can find a concrete service WSDL URL for their specific environment using the cloud hosted OER instance. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OER,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Python script as a service on Ubuntu 11.10

    - by bugs99
    I am facing the following problem. I want to run a python script as a service on Ubuntu 11.10 system (already mentioned in the following link: Python service using Upstart on Ubuntu) I followed the steps mentioned in the above mentioned link, but i got the following error message in syslog: init: script main process (21826) terminated with status 1 Jun 8 16:59:55 bilbo kernel: [263012.984531] init: script main process ended, respawning Jun 8 16:59:55 bilbo kernel: [263013.044099] init: script main process (21827) terminated with status 1 The above two lines are getting repeated all the time. On saying sudo start script, I get the following: $ sudo start script script start/running, process 21826 Following is the content of my script.conf placed in /etc/init: description "Used to start python script as a service" author "bilbo" start on runlevel [2] stop on runlevel [06] exec python /home/bilbo/scripts/webserver.py respawn Please tell me what I am doing wrong? Do I have to change my python code as well?

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  • Invoke WCF rest service razor mvc 4

    - by Raj Esh
    I have been using jQuery to access my REST based wcf service which does not export the meta information. Using ajax, i could populate data into controls. I need guidance and directions as to how i can use these Rest service in my controller. I can't add Service reference to my MVC 4 project since my WCF rest does not to expose Metadata. Should i use UNITY? or any other DI frameworks?. Any sample would be of great help.

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  • Accessing the same service more than twice in the nick of time

    - by PointedC
    I have an application that will access interface service A which is to run from windows startup. This service is used by program B and my application functions on B's presence after getting a pointer to A. The scenario is translated as follows, public interface A{} ///my program public class MyProgram { public MyProgram() { ProgramB.DoA(); } public A GetA(){} } public class ProgramB { void DoA(){} } The translated source is not true, but that seems to be what I am looking for. In order to eliminate the overhead of allocating and realocating dynamic accesses to the same service used by other processes, would you please provide an actual solution to the problem ?(I am all out of any idea now)

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  • How do I import service references to Unity3D?

    - by Timothy Williams
    I'm attempting access a service reference in Unity. I need two: the SOAP framework and a separate service called ContentVault. The respective service URL's are: SOAP: http://api.microsofttranslator.com/V2/Soap.svc ContentVault: http://ioun.wizards.com/ContentVault.svc Both services import fine in to Visual Studio. I've tried everything I can think of but they won't work with Unity. I just get various errors (changing depending on which solution I'm trying out). I've attempted using svcutil to export the services as external scripts, but all I got was a bunch of using errors. I've tried converting the code to work with .NET 2.0 to no avail, I've even tried making the services in to .DLL's to no success. How could get these services working with Unity?

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  • Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

    - by Javier Puerta
    Broadens Support for Managing Full Lifecycle of New Pluggable Database as a Service Redwood Shores, Calif. – November 4, 2013 News Summary Database as a Service (DBaaS) offers organizations accelerated deployment, elastic capacity, greater consolidation efficiency, higher availability and lower overall operational cost and complexity. Oracle Database 12c provides an innovative multitenant architecture featuring pluggable databases that makes it easy to offer DBaaS and consolidate databases on clouds. To support customers’ move to this model, Oracle Enterprise Manager 12c adds new automation capabilities to enable quick provisioning of database clouds through self-service, saving administrators time and effort. These new capabilities can help customers adopt Oracle Database 12c faster and pave the way to a DBaaS delivery model. News Facts Oracle today announced a new release of Oracle Enterprise Manager 12c, which provides a turnkey, full lifecycle DBaaS management solution for Oracle Multitenant, an option for Oracle Database 12c Enterprise Edition. Read full press release here

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  • Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

    - by Javier Puerta
    Broadens Support for Managing Full Lifecycle of New Pluggable Database as a Service Redwood Shores, Calif. – November 4, 2013 News Summary Database as a Service (DBaaS) offers organizations accelerated deployment, elastic capacity, greater consolidation efficiency, higher availability and lower overall operational cost and complexity. Oracle Database 12c provides an innovative multitenant architecture featuring pluggable databases that makes it easy to offer DBaaS and consolidate databases on clouds. To support customers’ move to this model, Oracle Enterprise Manager 12c adds new automation capabilities to enable quick provisioning of database clouds through self-service, saving administrators time and effort. These new capabilities can help customers adopt Oracle Database 12c faster and pave the way to a DBaaS delivery model. News Facts Oracle today announced a new release of Oracle Enterprise Manager 12c, which provides a turnkey, full lifecycle DBaaS management solution for Oracle Multitenant, an option for Oracle Database 12c Enterprise Edition. Read full press release here

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  • Windows Azure Recipe: Software as a Service (SaaS)

    - by Clint Edmonson
    The cloud was tailor built for aspiring companies to create innovative internet based applications and solutions. Whether you’re a garage startup with very little capital or a Fortune 1000 company, the ability to quickly setup, deliver, and iterate on new products is key to capturing market and mind share. And if you can capture that share and go viral, having resiliency and infinite scale at your finger tips is great peace of mind. Drivers Cost avoidance Time to market Scalability Solution Here’s a sketch of how a basic Software as a Service solution might be built out: Ingredients Web Role – this hosts the core web application. Each web role will host an instance of the software and as the user base grows, additional roles can be spun up to meet demand. Access Control – this service is essential to managing user identity. It’s backed by a full blown implementation of Active Directory and allows the definition and management of users, groups, and roles. A pre-built ASP.NET membership provider is included in the training kit to leverage this capability but it’s also flexible enough to be combined with external Identity providers including Windows LiveID, Google, Yahoo!, and Facebook. The provider model provides extensibility to hook into other industry specific identity providers as well. Databases – nearly every modern SaaS application is backed by a relational database for its core operational data. If the solution is sold to organizations, there’s a good chance multi-tenancy will be needed. An emerging best practice for SaaS applications is to stand up separate SQL Azure database instances for each tenant’s proprietary data to ensure isolation from other tenants. Worker Role – this is the best place to handle autonomous background processing such as data aggregation, billing through external services, and other specialized tasks that can be performed asynchronously. Placing these tasks in a worker role frees the web roles to focus completely on user interaction and data input and provides finer grained control over the system’s scalability and throughput. Caching (optional) – as a web site traffic grows caching can be leveraged to keep frequently used read-only, user specific, and application resource data in a high-speed distributed in-memory for faster response times and ultimately higher scalability without spinning up more web and worker roles. It includes a token based security model that works alongside the Access Control service. Blobs (optional) – depending on the nature of the software, users may be creating or uploading large volumes of heterogeneous data such as documents or rich media. Blob storage provides a scalable, resilient way to store terabytes of user data. The storage facilities can also integrate with the Access Control service to ensure users’ data is delivered securely. Training & Examples These links point to online Windows Azure training labs and examples where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. Developing Applications for the Cloud, 2nd Edition (eBook) This book demonstrates how you can create from scratch a multi-tenant, Software as a Service (SaaS) application to run in the cloud using the latest versions of the Windows Azure Platform and tools. The book is intended for any architect, developer, or information technology (IT) professional who designs, builds, or operates applications and services that run on or interact with the cloud. Fabrikam Shipping (SaaS reference application) This is a full end to end sample scenario which demonstrates how to use the Windows Azure platform for exposing an application as a service. We developed this demo just as you would: we had an existing on-premises sample, Fabrikam Shipping, and we wanted to see what it would take to transform it in a full subscription based solution. The demo you find here is the result of that investigation See my Windows Azure Resource Guide for more guidance on how to get started, including more links web portals, training kits, samples, and blogs related to Windows Azure.

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  • Finding complexity of a program as a service [on hold]

    - by Seshu
    I would like to find the complexity of a specific code chunk written in Java. Is there a place/web site/service where I can find out the complexity of any arbitrary program. This program might include loops/recursion. Using theory we can compute complexity ourselves. But, just curious in finding if any service is out there to find such complexity. We have several code quality related tools does any of such tools will also find complexity of given code? Could any one point me or direct me to such a utility/site/service?

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  • Managed Service Accounts (MSA) and Virtual Accounts

    Windows Server 2008 R2 and Windows 7 have two new types of service accounts called Manage Service Accounts (MSA) and Virtual Accounts.  These make long term management of service account users, passwords and SPNs much easier. Consider the environment at OrcsWeb.  As a PCI Compliant hosting company, we need to change all security related passwords every 3 months.  This is a substantial undertaking each time because of hundreds of passwords spread throughout our enterprise.  We...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • WIF, ADFS 2 and WCF&ndash;Part 5: Service Client (more Flexibility with WSTrustChannelFactory)

    - by Your DisplayName here!
    See the previous posts first. WIF includes an API to manually request tokens from a token service. This gives you more control over the request and more flexibility since you can use your own token caching scheme instead of being bound to the channel object lifetime. The API is straightforward. You first request a token from the STS and then use that token to create a channel to the relying party service. I’d recommend using the WS-Trust bindings that ship with WIF to talk to ADFS 2 – they are pre-configured to match the binding configuration of the ADFS 2 endpoints. The following code requests a token for a WCF service from ADFS 2: private static SecurityToken GetToken() {     // Windows authentication over transport security     var factory = new WSTrustChannelFactory(         new WindowsWSTrustBinding(SecurityMode.Transport),         stsEndpoint);     factory.TrustVersion = TrustVersion.WSTrust13;       var rst = new RequestSecurityToken     {         RequestType = RequestTypes.Issue,         AppliesTo = new EndpointAddress(svcEndpoint),         KeyType = KeyTypes.Symmetric     };       var channel = factory.CreateChannel();     return channel.Issue(rst); } Afterwards, the returned token can be used to create a channel to the service. Again WIF has some helper methods here that make this very easy: private static void CallService(SecurityToken token) {     // create binding and turn off sessions     var binding = new WS2007FederationHttpBinding(         WSFederationHttpSecurityMode.TransportWithMessageCredential);     binding.Security.Message.EstablishSecurityContext = false;       // create factory and enable WIF plumbing     var factory = new ChannelFactory<IService>(binding, new EndpointAddress(svcEndpoint));     factory.ConfigureChannelFactory<IService>();       // turn off CardSpace - we already have the token     factory.Credentials.SupportInteractive = false;       var channel = factory.CreateChannelWithIssuedToken<IService>(token);       channel.GetClaims().ForEach(c =>         Console.WriteLine("{0}\n {1}\n  {2} ({3})\n",             c.ClaimType,             c.Value,             c.Issuer,             c.OriginalIssuer)); } Why is this approach more flexible? Well – some don’t like the configuration voodoo. That’s a valid reason for using the manual approach. You also get more control over the token request itself since you have full control over the RST message that gets send to the STS. One common parameter that you may want to set yourself is the appliesTo value. When you use the automatic token support in the WCF federation binding, the appliesTo is always the physical service address. This means in turn that this address will be used as the audience URI value in the SAML token. Well – this in turn means that when you have an application that consists of multiple services, you always have to configure all physical endpoint URLs in ADFS 2 and in the WIF configuration of the service(s). Having control over the appliesTo allows you to use more symbolic realm names, e.g. the base address or a completely logical name. Since the URL is never de-referenced you have some degree of freedom here. In the next post we will look at the necessary code to request multiple tokens in a call chain. This is a common scenario when you first have to acquire a token from an identity provider and have to send that on to a federation gateway or Resource STS. Stay tuned.

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  • Scalable web-hosting for a youtube-like service (no, not porn) [closed]

    - by Crawling Pasta Hellion
    Possible Duplicate: How to find web hosting that meets my requirements? My business partner and I are looking for a European web-hosting service (we are situated in Europe). That service needs to be, needs to have: international servers, a server for each continent at the very least. a high amount of bandwidth. highly scalable, since we are expecting to start off small, but as our user base grows so will everything else (again, no porn or phallic jokes) need to do. a moderate to supreme customer service. of course a small downtime per annum. affordable at first, fair as we grow. I think that is all. Any input is greatly appreciated. Thank you in advance.

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  • Oracle OpenWorld Update -- Developing Java Applications in the Cloud: Oracle Java Cloud Service

    - by Ruma Sanyal
    Today we are focused on the Oracle Java Cloud Service. There are multiple sessions on this topic. In this particular session (which will run multiple times), learn how you can use the Oracle Public Cloud Java Cloud Service to exponentially decrease the turn-around time for the development and production roll-out of your WebLogic Server applications. This session will provide an overview the Oracle Java Cloud Service and demonstrate some of the product's powerful developer productivity features. For more information about this and other Cloud Application Foundation sessions, review the Oracle Cloud Application Foundation Focus On document. Details: Thursday, Oct 4, 11.15-12.15pm, Moscone South, Room 304 Thursday, Oct 4, 2:15 PM - 3:15 PM, Marriott Marquis - Foothill F

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  • C# Toolbox: Debug-able, Self-Installable Windows Service Template Redux

    - by James Michael Hare
    I had written a pair of posts before about creating a debug-able and self-installing windows service template in C#.  This is a template I began creating to ease creating windows services and to take some of the mundane tasks out of the coding effort.  The original posts were here: C# Windows Services (1 of 2) - Debug-able Windows Services C# Windows Services (2 of 2) - Self-Installing Windows Services But at the time, though I gave the code samples I didn't have a downloadable for of the template on the blog.  After getting many requests for the actual source, I zipped it up and am posting it with this blog entry.  Click on the link below to download the archive.  The password on the archive is, imaginatively enough, password.  Hope you enjoy and please feel free to comment and suggest changes! Debug-able, Self-Installing Windows Service Template download Enjoy! Tweet Technorati Tags: C#,Windows Service,Toolbox

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  • which service to use among Amazon's free tier for Java app

    - by vikas devde
    this is the first time I am going to host a java app, Amazon offers a free tier which provides free usage for one year, and I am going to use it. But there are so many services (S3, EC2, etc etc), I cant figure out which service is for web hosting, which service is for what use, their docs is so huge, I am confused, what to read. can anybody write some good points, about which service to use specifically for Java apps, how much I will be charged, and they ask for credit/debit card credential for signup, does it mean they will debit me even in the free period?

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  • How to connect to a WCF service using IP of the host machine where the service is hosted?

    - by Kumar
    I have a secured WCF service (https://<MachineName>:sslport/services) self hosted in a machine. Different instances of same service are deployed in differnt machines. From a client app, I am able to connect to theses services through code, i.e. using ChannelFactory() with the same endpoint address. But if I try to access the service using the endpoint address as https://<ipAddress>:sslport/services replacing machines name with machine IP address, I am getting some error stating "could not establish trust relationship". I know this is an error caused by SSL certificate that it could not establish a trust relationship. Are there any settings or any possibilities to make this work?

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  • WCF web service with Neural Network

    - by Gary Frank
    I am developing a web service that performs object recognition. It will be available for testing as soon as enough code has been developed, and then officially when it is finished. It is based on a radically new type of artificial neural network that I designed. Its goal is to recognize any type of object within an image. Besides the WCF web service, the project will also create a website to test and demonstrate the web service. Here is a link with more information. http://www.indiegogo.com/VOR

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  • Why do we need REST service security if we have HTTPS

    - by Vangel
    I refer to this excellent article http://www.thebuzzmedia.com/designing-a-secure-rest-api-without-oauth-authentication/ which speaks of amazon like security for web service. However I was asked a question in the team of why do we need it if we already use HTTPS. I was unable to answer as it really seems to me they may be right although gut tells me otherwise. Also is there places when providing REST services where HTTPS may not work? Like 3rd party websites? If anyone has experience in securing Web Services over the public interwebs please shed some light with your experience. Thanks in advance. EDIT: To clarify I am not speaking of user authentication but more of client authentication. The user authentication can be assumed to be plain text over HTTPS+ REST. My worry is that this still allows anyone to use the web service without my client to access it since everything is plai text although over HTTPS the client end point can still use my web service without the client application.

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