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• CodePlex Daily Summary for Sunday, June 13, 2010

  CodePlex Daily Summary for Sunday, June 13, 2010New ProjectsCurve Drawer: A Java project to explore the possibilities of drawing curves and knots.File Manager Redux: .NET version of the original File Manager.Hierachical Gantt Chart In SharePoint 2010: This solution makes it easier for shedule management. We will provide a wsp including a list definition and a custom gantt control. The list defi...Light Box Control for Asp.Net: Lightbox control for asp.net is used to display the thumbnail images. on clicking the thumbnail images the original images is displayed in the ligh...Linquify: Linquify is a Visual Studio 2008/2010 Addin and C# .NET business class / DTO generator for LINQ to SQL and the Entity Framework. It supports rapid ...Microsoft Dynamics CRM Query - T4 Template: A T4 Template that generates code that leverages LINQ to SQL and the Microsoft Dynamics CRM API to give a CRM data access solution. There is also ...Open Sound Control Library: A .NET Library for the Open Sound Control Protocol. This library makes it easy to use devices which communicate via OSC.Questionable Content Screensaver: A screensaver for the questionable content comic. It is written in C#, and uses the windows presentation foundation. See the comic at http://ww...Reflect: Reflect is an open source .NET reflection tool used for viewing metadata of .NET assemblies.runescape 602 client tools and server: runescape 602 client tools and serverSharpCrack: Hash cracker written in managed code.SilverCAT project: This is my Windows Azure study project. So far I did not find any value to share it to the public. If I find it out one day, I will add hereSilverStackAPI: My entry for the Stack Exchange API contest. A silverlight library and demo app.social bookmark control for asp.net: social bookmark control for asp.net, This control is used to bookmark the current asp.net page into popular social networking sites like facebook, ...SSIS Event Log Source: An SSIS 2005 Data Source component for loading Windows 2003/XP event logs (*.evt) into SQL Server 2005 for analysisUnOfficial ActiveWorlds Wrapper.Net: UnOfficial ActiveWorlds Wrapper .Net makes it easier for programmers to make active worlds bots. You'll no longer have to make it by yourself. It'...Using Named Pipe and self-elevation feature of Vista in a console application.: NPipeWithElevatedProc, make it easier for console application users, running programs with administrator privileges. The processing messages are al...Virtual Keyboard control for asp.net: Virtual Keyboard control for asp.net, This control is used to get the secured inputs through virtual keyboards.Visual Studio 2010 PowerShell Code Generator: Brings rich PowerShell functionalities into VS Templating. You can access the file system, the registry, and many other PowerShell features. You ca...WatchersNET.UrlShorty: This Module allows users to shorten a long URL and share it, this is a similiar service to web services like bit.ly, tinyurl.com and others. It als...New ReleasesBD File Hash: BD File Hash 1.0.5: The first public release of BD File Hash.Cassandraemon: Cassandraemon 0.6.0: Cassandraemon is LINQ Provider for Apache Cassandra. This is first release of Cassandraemon. Features You can Query by LINQ Support Regist, Del...Community Forums NNTP bridge: Community Forums NNTP Bridge V36: Release of the Community Forums NNTP Bridge to access the social and anwsers MS forums with a single, open source NNTP bridge. This release has ad...Curve Drawer: Alpha 1: Basic functionality is available to draw curves and clear them.CycleMania Starter Kit EAP - ASP.NET 4 Problem - Design - Solution: Cyclemania 09.32: see Source Code tab for recent change historyDEWD: DEWD for Umbraco v1.0 (beta-2): Beta release of the package. Functional feature set and fairly stable. Since the last release: Default values (support for dynamic values such as t...Fiddler TreeView Panel Extension: FiddlerTreeViewPanel 0.71: Added support for double-click to expand/collapse all child nodes. Keep selected node when losing focus from the TreeView. Please refer to http://...HKGolden Express: HKGoldenExpress (Build 201006130200): New features: User can reply to message with quoting others' message. Bug fix: Incorrect format of dynamically generated Sitemap XML. Improveme...Liekhus ADO.NET Entity Data Model XAF Extensions: Version 1.1.2: Latest patches and changes.Light Box Control for Asp.Net: Light Box Control for asp.net: Lightbox control for asp.net is used to display the thumbnail images. on clicking the thumbnail images the original images is displayed in the ligh...Lightweight Fluent Workflow: Objectflow 1.1.0.0: This release has support for multi-threaded operations. As this required significant changes to the fluent interface I have introduced breaking ch...Linquify: Linquify 1.6: Linquify 1.6 Includes: - Support for Entity Framework foreign keys - TransactionsLiteFx: LiteFx Alpha: Versão alpha do LiteFx.Microsoft Dynamics CRM Query - T4 Template: MS CRM Query T4 Template Version 0.5 Beta: Initial ReleaseNHibernate Membership Provider: NHibernate Membership Provider 0.9c: This is an updated source package with updated unit tests and some minor refactoring.NLog - Advanced .NET Logging: Nightly Build 2010.06.12.001: Changes since the last build:2010-06-12 10:42:41 Jarek Kowalski Added Width, Height, AutoScroll and MaxLines parameters to RichTextBoxTarget. 2010...Radical: Radical 1.0.1 (Vacuum): First drop with support for Windows Phone 7SharpCrack: SharpCrack v0.8: First release of SharpCrack. It does not support brute-force mode.social bookmark control for asp.net: social bookmark control for asp.net: social bookmark control for asp.net, This control is used to bookmark the current asp.net page into popular social networking sites like facebook, ...StardustExtensions: Simple hello: This is a very simple hello world script. Is just a basic script, is not packaged and works on IronPythonTiledLib: TiledLib 1.5: This release introduces breaking changes from 1.2. If you upgrade to this version from 1.2, you may have compiler errors and/or runtime differences...UDC indexes parser: UDC Parser RC1: Обновлена библиотека токенов, добавлены xml-doc комментарии, обновлен и исправлен код, обновлена логика лексера, обновлена грамматика парсера. Доба...UnOfficial ActiveWorlds Wrapper.Net: UnOfficial ActiveWorlds Wrapper.Net V0.5.85.1: NewLogin Structure. LaserBeam. ChangedOld Functions Changes Function Names Old New WorldInstanceSet SetWorldInstance WorldInstanceGet GetWo...UrzaGatherer: UrzaGatherer v2.0.2a: Inegration of VS Installer.VCC: Latest build, v2.1.30612.0: Automatic drop of latest buildVirtual Keyboard control for asp.net: virtual keyboard control: Virtual Keyboard control for asp.net, This control is used to get the secured inputs through virtual keyboards.Visual Studio 2010 PowerShell Code Generator: PSCodeGenerator: How to install PowerShell Code GeneratorDownload the zip Unzip Run .\Install-PSCodeGenerator.ps1 at the PowerShell console prompt Copies the te...VsTortoise - a TortoiseSVN add-in for Microsoft Visual Studio: VsTortoise Build 25 Beta: Build 25 (beta) New: Added support for Filter items (virtual folders) in Solution Explorer. New: Added "Get Lock..." to Solution Explorer context...WatchersNET.UrlShorty: WatchersNET.UrlShorty 01.00.00: First BETA Release Please Read the Readme or the Online Documentation for Install Instructions.Yet Another GPS: Release Beta 2.1: Release Beta 2.1: - Fix KML Template with Google Map Mobile Version - Add Signal Strength indecator - Add Time indecator - Fix Sound Language Prob...Most Popular ProjectsWBFS ManagerRawrAJAX Control ToolkitMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitWindows Presentation Foundation (WPF)patterns & practices – Enterprise LibraryPHPExcelMicrosoft SQL Server Community & SamplesASP.NETMost Active Projectspatterns & practices – Enterprise LibraryjQuery Library for SharePoint Web ServicesNB_Store - Free DotNetNuke Ecommerce Catalog ModuleRhyduino - Arduino and Managed CodeBlogEngine.NETCommunity Forums NNTP bridgeCassandraemonMediaCoder.NETAndrew's XNA HelpersMicrosoft Silverlight Media Framework

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• The Grenelle II Act In France: A Milestone Towards Integrated Reporting

  - by Evelyn Neumayr

  By Elena Avesani, Principal Product Strategy Manager, Oracle In July of 2010, France took a significant step towards mandating integrated sustainability and financial reporting for all large companies with a new law called Grenelle II. Article 225 of Grenelle II requires that many listed companies on the French stock exchanges incorporate information on the social and environmental consequences of their activities into their annual reports, as well as their societal commitments for sustainable development. The decree that implements Article 225 of Grenelle II was passed in April 2012. Grenelle II is the strongest governmental mandate yet in support of sustainability reporting. The law defines the phase-in process, with large listed companies expected to comply in their 2012 reports and smaller companies expected to comply with their 2014 annual reports. This extra-financial information will have to be embedded in the annual management report, approved by the Board of Directors, verified by a third-party body and given to the annual general meeting. The subjects that must be reported on are grouped into Environmental, Social, and Governance categories. Oracle solutions can help organizations integrate financial and sustainability reporting and provide a more accurate and auditable approach to collecting, consolidating, and reporting such environmental, social, and economic metrics. Through Oracle Environmental Accounting and Reporting and Oracle Hyperion Financial Management Sustainability Starter Kit organizations can collect environmental, social and governance data and collect and consolidate corporate sustainability reporting data from multiple systems and business units. For more information about these solutions please contact [email protected].

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• Using SocialCounter.NET with ASP.NET MVC

  - by DigiMortal

  I found small library called SocialCounter.NET that is able to display some data from popular social sites. Although it is possible to use widgets offered by social networks there are also scenarios when you don’t want or can’t use these JavaScript based widgets. In this posting I will show you how to use SocialCounter.NET. Start with downloading SocialCounter.NET. You can also use NuGet package manager to download SocialCounter.NET. Using SocialCounter.NET is very easy as you can see from this example view: @using SocialCounter.NET; @{      ViewBag.Title = "Home Page"; } <h2>Social</h2> <p>     Twitter followers: @Counter.GetTwitterFollowersCount("gpeipman")<br />     Facebook friends: @Counter.GetFacebookFriendsCount("gpeipman")<br />     Facebook likes: @Counter.GetFacebookLikes("http://www.eindhovenmetalmeeting.nl/")<br />     Delicious saves count: @Counter.GetDeliciousSaveCount("http://youreffectiveleadership.com/")<br /> </p> And the result is shown on image on right. You can use SocialCounter.NET by example on user profile pages and on your content pages where you want to show how many people have saved current page as bookmark. SocialCounter.NET supports also LinkedIn, RSS-feeds and Google Plus accounts. In future – I hope – they will add support for more social networks to their library.

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• Customize Your WordPress Blog & Build an Audience

  - by Matthew Guay

  Want to quickly give your blog a fresh coat of paint and make it stand out from the pack?  Here’s how you can customize your WordPress blog and make it uniquely yours. WordPress offers many features that help you make your blog the best it can be.  Although it doesn’t offer as many customization features as full WordPress running on your own server, it still makes it easy to make your free blog as professional or cute as you like.  Here we’ll look at how you can customize features in your blog and build an audience. Personalize Your Blog WordPress make it easy to personalize your blog.  Most of the personalization options are available under the Appearance menu on the left.  Here we’ll look at how you can use most of these. Add New Theme WordPress is popular for the wide range of themes available for it.  While you cannot upload your own theme to your blog, you can choose from over 90 free themes currently available with more added all the time.  To change your theme, select the Themes page under Appearance. The Themes page will show random themes, but you can choose to view them in alphabetical order, by popularity, or how recently they were added.  Or, you can search for a theme by name or features. One neat way to find a theme that suites your needs is the Feature Filter.  Click the link on the right of the search button, and then select the options you want to make sure your theme has.  Click Apply Filters and WordPress will streamline your choices to themes that contain these features. Once you find a theme you like, click Preview under its name to see how your blog will look. This will open a popup that shows your blog with the new theme.  Click the Activate link in the top right corner of the popup if you want to keep this theme; otherwise, click the x in the top left corner to close the preview and continue your search for one you want.   Edit Current Theme Many of the themes on WordPress have customization options so you can make your blog stand out from others using the same theme.  The default theme Twenty Ten lets you customize both the header and background image, and many themes have similar options. To choose a new header image, select the Header page under Appearance.  Select one of the pre-installed images and click Save Changes, or upload your own image. If you upload an image larger than the size for the header, WordPress will let you crop it directly in the web interface.  Click Crop Header when you’ve selected the portion you want for the header of your blog. You can also customize your blog’s background from the Background page under Appearance.  You can upload an image for the background, or can enter a hex value of a color for a solid background.  If you’d rather visually choose a color, click Select a Color to open a color wheel that makes it easy to choose a nice color.  Click Save Changes when you’re done. Note: that all themes may not contain these customization options, but many are flexible.  You cannot edit the actual CSS of your theme on free WordPress blogs, but you you can purchase the Custom CSS Upgrade for $14.97/year to add this ability. Add Widgets With Extra Content Widgets are small addons for your blog, similar to Desktop Gadgets in Windows 7 or Dashboard widgets in Mac OS X.  You can add widgets to your blog to show recent Tweets, favorite Flickr pictures, popular articles, and more.  To add widgets to your blog, open the Widgets page under Appearance. You’ll see a variety of widgets available in the main white box.  Select one you want to add, and drag it to the widget area of your choice.  Different themes may offer different areas to place Widgets, such as the sidebar or footer. Most of the widgets offer configuration options.  Click the down arrow beside its name to edit it.  Set them up as you wish, and click Save on the bottom of the widget. Now we’ve got some nice dynamic content on our blog that’s automatically updated from the net. Choose Blog Extras By default, WordPress shows previews of websites when visitors hover over links on your blog, uses a special mobile theme when people visit from a mobile device, and shows related links to other blogs on the WordPress network at the end of your posts.  If you don’t like these features, you can disable them on the Extras page under Appearance. Build Your Audience Now that your blog is looking nice, we can make sure others will discover it.  WordPress makes it easy for you to make your site discoverable on search engines or social network, and even gives you the option to keep your site private if you’d prefer.  Open the Privacy page under Tools to change your site’s visibility.  By default, it will be indexed by search engines and be viewable to everyone.  You can also choose to leave your blog public but block search engines, or you can make it fully private. If you choose to make your blog private, you can enter up to 35 usernames of people you want to be able to see it.  Each private visitor must have a WordPress.com account so they can login.  If you need more than 35 private members, you can upgrade to allow unlimited private members for $29.97/year. Then, if you do want your site visible from search engines, one of the best ways to make sure your content is discovered by search engines is to register with their webmaster tools.  Once registered, you need to add your key to your site so the search engine will find and index it.  On the bottom of the Tools page, WordPress lets you enter your key from Google, Bing, and Yahoo! to make sure your site is discovered.  If you haven’t signed up with these tools yet, you can signup via the links on this page as well. Post Blog Updates to Social Networks Many people discover the sites they visit from friends and others via social networks.  WordPress makes it easy to automatically share links to your content on popular social networks.  To activate this feature, open the My Blogs page under Dashboard. Now, select the services you want to activate under the Publicize section.  This will automatically update Yahoo!, Twitter, and/or Facebook every time you publish a new post. You’ll have to authorize your connection with the social network.  With Twitter and Yahoo!, you can authorize them with only two clicks, but integrating with Facebook will take several steps.   If you’d rather share links yourself on social networks, you can get shortened URLs to your posts.  When you write a new post or edit an existing one, click the Get Shortlink button located underneath the post’s title. This will give you a small URL, usually 20 characters or less, that you can use to post on social networks such as Twitter.   This should help build your traffic, and if you want to see how many people are checking out your site, check out the stats on your Dashboard.  This shows a graph of how many people are visiting, and popular posts.  Click View All if you’d like more detailed stats including search engine terms that lead people to your blog. Conclusion Whether you’re looking to make a private blog for your group or publish a blog that’s read by millions around the world, WordPress is a great way to do it for free.  And with all of the personalization options, you can make your it memorable and exciting for your visitors. If you don’t have a blog, you can always signup for a free one from WordPress.com.  Also make sure to check out our article on how to Start Your Own Blog with WordPress. Similar Articles Productive Geek Tips Manage Your WordPress Blog Comments from Your Windows DesktopAdd Social Bookmarking (Digg This!) Links to your Wordpress BlogHow-To Geek SoftwareMake a Backup Copy of your Production Wordpress Blog on UbuntuOops! Sorry About the Feed Errors TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Windows Firewall with Advanced Security – How To Guides Sculptris 1.0, 3D Drawing app AceStock, a Tiny Desktop Quote Monitor Gmail Button Addon (Firefox) Hyperwords addon (Firefox) Backup Outlook 2010

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• links for 2010-05-06

  - by Bob Rhubart

  Podcast: Collaborate 10 Wrap-Up - Conclusion #c10 More Collaborate 2010 Las Vegas highlights and hijinks from this ten-member panel, including OAUG and ODTUG board members, members of the Oracle ACE program, and OAUG President Dave Ferguson. (tags: otn oracle collaborate2010) Peter Scott: Realtime Data Warehouse Loading Rittman-Mead's Peter Scott looks at putting data in to a data warehouse in real time. (tags: oracle datawarehousing businessintelligence) Live Webcast: Social BPM - Integrating Enterprise 2.0 with Business Applications - May 12, 2010 at 11:00 a.m. PT Business Process Management with integrated Enterprise 2.0 collaboration can improve business responsiveness and enhance overall enterprise productivity. Learn how to take your business to the next level with a unified solution that fosters process-based collaboration between employees, partners, and customers. (tags: oracle otn bpm enterprise2.0 webcast) Management Pack for Identity Management Viewlet A screencast produced by the Grid Control team showing the features of the Identity Management Pack for Grid Control 11g. Grid Control 11g now works with Oracle Virtual Directory 11g. (tags: oracle otn security identitymanagement) @pevansgreenwood: Having too much SOA is a bad thing (and what we might do about it) "The problem is usually too much flexibility, as flexibility creates complexity, and complexity exponentially increases the effort required to manage and deliver the software." -- Peter Evans-Greenwood (tags: soa complexity flexibility) @vampbenepe: Integration patterns for social data: the Open Social Data Bus "The main point is about defining the right integration pattern for social data: is it a 'message bus' pattern or a 'shared database' pattern?" -- William Vampbenepe (tags: oracle otn enterprise2.0 enterprisearchitecture)

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• Enterprise 2.0 Conference: November 14-17

  - by kellsey.ruppel

  Oracle is proud to be a Gold sponsor of the Enterprise 2.0 West Conference, November 14-17, 2011 in Santa Clara, CA. You will see the latest collaboration tools and technologies, and learn from thought leaders in Enterprise 2.0's comprehensive conference. You won’t want to miss this opportunity to learn about Oracle WebCenter, the user engagement platform for social business—connecting people and information. Oracle WebCenter brings together the most complete portfolio of portal, web experience management, content, social, and collaboration technologies into a single integrated product suite, and it provides the foundation for Oracle Fusion Middleware and Oracle Fusion Applications to deliver a next-generation user experience. If you're attending the conference, you'll want to be sure to catch Andy MacMillan at these 2 sessions. Market Leaders Theater Session "Today's Successful Enterprises are Social Enterprises" Featuring: Andy MacMillan, Vice President, Oracle WebCenter Product Management Tuesday, November 15, 1:00 p.m. – 1:20 p.m.  Technology Landscape Panel "Marketplace Choices: Platforms vs. Products" Moderator: Tony Byrne, President, Real Story Group Featuring: Andy MacMillan, Vice President, Oracle WebCenter Product Management Tuesday, November 15, 2:30 p.m. – 3:30 p.m. Enterprise 2.0 conference attendees will also have the opportunity to meet with Oracle WebCenter experts and see live demonstrations of Oracle WebCenter and Oracle Social Network by visiting Oracle booth #209. Exhibit show floor hours: Tuesday, November 15, 12:00 p.m. – 6:00 p.m. and Wednesday, November 16, 12:00 p.m. – 6:00 p.m. Be sure to follow @oraclewebcenter and #e2conf for the latest updates! We look forward to seeing you this week in Santa Clara!

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• Applying to a company while personally working on a comparable project

  - by Developer Art

  That's going to be an unusual question but here it goes. I'm entertaining the thought to send my docs to a place which develops a large web project of a social type. Social meaning people, communities, interaction and all that usual stuff. The issue is that I myself am working on something that falls into the category of social in my private time. Now the question. Is it wise to apply there under these circumstances? I think there may be issues of intellectual ownership if I develop something similar that exists or will exist in that company's work. On the other hand, the web of full of social places (even this site is one of them), many of them utilize the same ideas and move in the same direction and it seems to work for everyone. It's hard to come up with something which hasn't been tried yet by somebody else so it's all basically reuse of the commonly available ideas and experience. What I'm working on is not a functional equivalent, it's rather largely off. There may be some intersections, but on a large scale this is not an equivalent. And whatever features might coincide, they already exist everywhere on the web anyway. Also technology stacks are entirely different so the issue with directly copying out parts of the code is probably not applicable. I plan to say it up front that I'm engaged in a personal project of mine and let them see if it represents a problem for them. What do you think? Am I making things up or is there really an issue?

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• The balance between client and server functionality

  - by Eugen Martynov

  I want to bring the discussion that started in our teams and get your opinion about it. Assume we have an user account which could have different credentials for authentication and associated email to recover. An user has possibility to do signup with an email or use his social profile to complete signup process. As an Rest API from the backend to client looks like: Create account Authorise Update user data Link social account Register email Verify email In addition our BE is distributed and divided between several services/servers/clusters. So different calls are related to different end points. In case of the social sign up some of steps should be skipped or simplified. For example, with Facebook signup we could already skip email registration and verification step (we ask email permission form user), linking the social account and pre-fill user displayed name. So we proposed to have another end point which will hide/combine different calls on BE and return whole process result to the clients. The pros for this approach: No more duplication of functionality between clients Speed up the networking and user experience The cons for this approach: Additional work for backend Probably most complex scenarios in future updates I would like to get your opinion or experience with this situation. Especially if you already experienced point #2 from against reasons.

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• Underwriting in a New Frontier: Spurring Innovation

  - by [email protected]

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Susan Keuer, product strategy manager for Oracle Insurance, shares her experiences and insight from the 2010 Association of Home Office Underwriters (AHOU) Annual Conference, April 11-14, in San Antonio, Texas    How can I be more innovative in underwriting?  It's a common question I hear from insurance carriers, producers and others, so it was no surprise that it was the key theme at the recent 2010 AHOU Annual Conference.  This year's event drew more than 900 insurance professionals involved in the underwriting process across life and annuities, property and casualty and reinsurance from around the globe, including the U.S., Canada, Australia, Bahamas, and more, to San Antonio - a Texas city where innovation transformed a series of downtown drainage canals into its premiere River Walk tourist destination.   CNN's Medical Correspondent Dr. Sanjay Gupta kicked off the conference with a phenomenal opening session that drove home the theme of the conference, "Underwriting in a New Frontier:  Spurring Innovation."   Drawing from his own experience as a neurosurgeon treating critically injured medical patients in the field in Iraq, Gupta inspired audience members to think outside the box during the underwriting process. He shared a compelling story of operating on a soldier who had suffered a head-related trauma in a field hospital.  With minimal supplies available Gupta used a Black and Decker saw to operate on the soldier's head and reduce pressure on his swelling brain. Drawing from this example, Gupta encouraged underwriters to think creatively, be innovative, and consider new tools and sources of information, such as social networking sites, during the underwriting process. So as you are looking at risk take into consideration all resources you have available.    Gupta also stressed the concept of IKIGAI - noting that individuals who believe that their life is worth living are less likely to die than are their counterparts without this belief.  How does one quantify this approach to life or thought process when evaluating risk?  Could this be something to consider as a "category" in the near future? How can this same belief in your own work spur innovation?   The role of technology was a hot topic of discussion throughout the conference.  Sessions delved into the latest in underwriting software to the rise of social media and how it is being increasingly integrated into underwriting process and solutions.  In one session a trio of panelists representing the carrier, producer and vendor communities stressed the importance to underwriters of leveraging new technology and the plethora of online information sources, which all could be used to accurately, honestly and consistently evaluate the risk throughout the underwriting process.   Another focused on the explosion of social media noting:  1.    Social media is growing exponentially - About eight percent of Americans used social media five years ago. Today about 46 percent of Americans do so, with 85 percent of financial services professionals using social media in their work.  2.    It will impact your business - Underwriters reconfirmed over and over that they are increasingly using "free" tools that are available in cyberspace in lieu of more costly solutions, such as inspection reports conducted by individuals in the field.  3.    Information is instantly available on the Web, anytime, anywhere - LinkedIn was mentioned as a way to connect to peers in the underwriting community and producers alike.  Many carriers and agents also are using Facebook to promote their company to customers - and as a point-of-entry to allow them to perform some functionality - such as accessing product marketing information versus directing users to go to the carrier's own proprietary website.  Other carriers have released their tight brand marketing to allow their producers to drive more business to their personal Facebook site where they offer innovative tools such as Application Capture or asking medical information in a more relaxed fashion.     Other key topics at the conference included the economy, ongoing industry consolidation, real-estate valuations as an asset and input into the underwriting process, and producer trends.  All stressed a "back to basics" approach for low cost, term products.   Finally, Connie Merritt, RN, PHN, entertained the large group of atttendees with audience-engaging insight on how to "Tame the Lions in Your Life - Dealing with Complainers, Bullies, Grump and Curmudgeon." Merritt noted "we are too busy for our own good." She shared how her overachieving personality had impacted her life.  Audience members then were asked to pick red, yellow, blue, or green shapes, without knowing that each one represented a specific personality trait.  For example, those who picked blue were the peacemakers. Those who choose yellow were social - the hint was to "Be Quiet Longer."  She then offered these "lion taming" steps:   1.    Admit It 2.    Accept It 3.    Let Go 4.    Be Present (which paralleled Gupta's IKIGAI concept)   When thinking about underwriting I encourage you to be present in the moment and think creatively, but don't be afraid to look ahead to the future and be an innovator.  I hope to see you at next year's AHOU Annual Conference, May 1-4, 2011 at The Mirage in Las Vegas, Nev.     Susan Keuer is the product strategy manager for new business underwriting.  She brings more than 20 years of insurance industry experience working with leading insurance carriers and technology companies to her role on the product strategy team for life/annuities solutions within the Oracle Insurance Global Business Unit  

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• How do I prevent a website being misclassified by Websense?

  - by Jeff Atwood

  I received the following email from a user of one of our websites: This morning I tried to log into example.com and I was blocked by Websense at work because it is considered a "social networking" site or something. I assume the websense filter is maintained by a central location, so I'm hoping that by letting you guys know you can get it unblocked. per Wikipedia, Websense is web filtering or Internet content-control software. This means one (or more) of our sites is being miscategorized by Websense as "social networking" and thus disallowed for access at any workplace that uses Websense to control what websites their users can and cannot access during work hours. (I know, they are monsters!) How do we dispute this Websense classification error, as our websites should generally be considered "information technology" and never "social networking"? How do we know what category Websense has put our sites in, so we can pro-actively make sure they're not wrong?

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• Oracle Launches Something Cool for CRM

  - by andrea.mulder

  By Esteban Kolsky, CRM Intelligence and Strategy, March 31 Remember CRM? That stuff we used to do before Social CRM? The stuff that most people still do and need to continue to improve? Oracle does. Today they announced three CRM things: Siebel OnDemand release 17 with some clever life sciences complements, additions to the Oracle eBusiness Suite, and the Social Services Suite for Governments (part of a Siebel 8.2 release). I used to cover CRM and Government in a past life and I know that Social Services delivery is very complicated. For additional insights, read here.

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• Partner WebCasts: EMEA Alliances and Channels Hardware Webinars, July 2012

  - by rituchhibber

  Dear partner Oracle is pleased to invite you to the following webcasts dedicated to our EMEA partner community and designed to provide you with important news on our SPARC and Storage product portfolios. Please ensure you don't miss these unique learning opportunities! 1. How to Make Money Selling SPARC! 3PM CET (2pm UKT), Tuesday, July 10, 2012 The webcast will be hosted by - Rob Ludeman, from SPARC Product Management, and Thomas Ressler, WWA&C Alliances Consultant. Agenda: To bring our partners timely, valuable information, focused on increase in their success during selling SPARC systems. The webcast will be focused and targeted on specific topics and will last approximately in 30 minutes.You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW 2. Introduction to Oracle’s New StorageTek SL150 Modular Tape Library 3pm CET (2pm UK), Thursday, July 12, 2012 This webcast will help you to understand Oracle's New StorageTek SL150 Modular tape library which is the first scalable tape library designed for small and midsized companies that are experiencing high growth. Built from Oracle software and StorageTek library technology, it delivers a cost-effective combination of ease of use and scalability, resulting in overall TCO savings. During the webcast Cindy McCurley, from Tape Product Management will introduce you to the latest addition to the Oracle Tape Storage product portfolio, the SL150 Modular Tape Library. This 60 minutes webcast will cover the product’s features, positioning, unique selling points and a competitive overview on StorageTek. You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW Delivery Format This FREE online LIVE eSeminar will be delivered over the Web and Conference Call. Note: Please join the call 10 minutes before the scheduled start time. We look forward to your participation. Best regards, Giuseppe Facchetti EMEA Partner Business Development Manager, Oracle Hardware Sales Sasan Moaveni EMEA Storage Sales Manager, Oracle Hardware Sales

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• Oracle Database Information Now Available on the Oracle Mobile Application

  - by jgelhaus

  Oracle Database Information Now Available on the Oracle Mobile Application Now, wherever you are, you can stay connected to the Oracle Database team by downloading the free Oracle mobile application.  It will help you to keep up with the latest Oracle Database news, blog, social media, video, plus much more while you are on the move! News—Track Oracle Database news. Blogs—Participate in an on-going dialog with our Oracle Database bloggers. Social—Keep up with events, webcasts and other announcements via the Oracle Database social channels Video—See clips of Webcasts, executive addresses and keynotes, Oracle Database customers, and much, much more.

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• PARTNER WEBCASTS: EMEA ALLIANCES AND CHANNELS HARDWARE WEBINARS, JULY 2012

  - by mseika

  PARTNER WEBCASTS: EMEA ALLIANCES AND CHANNELS HARDWARE WEBINARS, JULY 2012Dear partner Oracle is pleased to invite you to the following webcasts dedicated to our EMEA partner community and designed to provide you with important news on our SPARC and Storage product portfolios. Please ensure you don't miss these unique learning opportunities! 1. How to Make Money Selling SPARC!3PM CET (2pm UKT), Tuesday, July 10, 2012 The webcast will be hosted by - Rob Ludeman, from SPARC Product Management, and Thomas Ressler, WWA&C Alliances Consultant. Agenda: To bring our partners timely, valuable information, focused on increase in their success during selling SPARC systems. The webcast will be focused and targeted on specific topics and will last approximately in 30 minutes.You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW 2. Introduction to Oracle’s New StorageTek SL150 Modular Tape Library3pm CET (2pm UK), Thursday, July 12, 2012 This webcast will help you to understand Oracle's New StorageTek SL150 Modular tape library which is the first scalable tape library designed for small and midsized companies that are experiencing high growth. Built from Oracle software and StorageTek library technology, it delivers a cost-effective combination of ease of use and scalability, resulting in overall TCO savings. During the webcast Cindy McCurley, from Tape Product Management will introduce you to the latest addition to the Oracle Tape Storage product portfolio, theSL150 Modular Tape Library.This 60 minutes webcast will cover the product’s features, positioning, unique selling points and a competitive overview on StorageTek. You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW Delivery FormatThis FREE online LIVE eSeminar will be delivered over the Web and Conference Call. Note: Please join the call 10 minutes before the scheduled start time. We look forward to your participation. Best regards, Giuseppe FacchettiEMEA Partner Business Development Manager, Oracle Hardware Sales Sasan MoaveniEMEA Storage Sales Manager, Oracle Hardware Sales

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• PARTNER WEBCASTS: EMEA ALLIANCES AND CHANNELS HARDWARE WEBINARS, JULY 2012

  - by mseika

  PARTNER WEBCASTS: EMEA ALLIANCES AND CHANNELS HARDWARE WEBINARS, JULY 2012Dear partner Oracle is pleased to invite you to the following webcasts dedicated to our EMEA partner community and designed to provide you with important news on our SPARC and Storage product portfolios. Please ensure you don't miss these unique learning opportunities! 1. How to Make Money Selling SPARC!3PM CET (2pm UKT), Tuesday, July 10, 2012 The webcast will be hosted by - Rob Ludeman, from SPARC Product Management, and Thomas Ressler, WWA&C Alliances Consultant. Agenda: To bring our partners timely, valuable information, focused on increase in their success during selling SPARC systems. The webcast will be focused and targeted on specific topics and will last approximately in 30 minutes.You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW 2. Introduction to Oracle’s New StorageTek SL150 Modular Tape Library3pm CET (2pm UK), Thursday, July 12, 2012 This webcast will help you to understand Oracle's New StorageTek SL150 Modular tape library which is the first scalable tape library designed for small and midsized companies that are experiencing high growth. Built from Oracle software and StorageTek library technology, it delivers a cost-effective combination of ease of use and scalability, resulting in overall TCO savings. During the webcast Cindy McCurley, from Tape Product Management will introduce you to the latest addition to the Oracle Tape Storage product portfolio, theSL150 Modular Tape Library.This 60 minutes webcast will cover the product’s features, positioning, unique selling points and a competitive overview on StorageTek. You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW Delivery FormatThis FREE online LIVE eSeminar will be delivered over the Web and Conference Call. Note: Please join the call 10 minutes before the scheduled start time. We look forward to your participation. Best regards, Giuseppe FacchettiEMEA Partner Business Development Manager, Oracle Hardware Sales Sasan MoaveniEMEA Storage Sales Manager, Oracle Hardware Sales

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• How To Get Google+ Invites?

  - by Gopinath

  Google Plus is a new social networking service from Google and it’s aimed to compete with the social networking giant Facebook. Google’s attempts at social networking in the past were never a hit (few of them were miserable fails – Google Wave, Google Buzz) but this time Google seems to be getting things. Google Plus is an invite only service at the moment and you can’t access it without an initiation. So far Google sent invitations to selected bloggers and high profile web users. If you want an invite to Google Plus visit official Google Plus invitation request page and register your email id. There is no word from Google on when the invites will be distributed to public users. Hopefully Google should roll out invitations soon. This article titled,How To Get Google+ Invites?, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• The Internet of Things & Commerce: Part 3 -- Interview with Kristen J. Flanagan, Commerce Product Management

  - by Katrina Gosek, Director | Commerce Product Strategy-Oracle

  Internet of Things & Commerce Series: Part 3 (of 3) And now for the final installment my three part series on the Internet of Things & Commerce. Post one, “The Next 7,000 Days”, introduced the idea of the Internet of Things, followed by a second post interviewing one of our chief commerce innovation strategists, Brian Celenza.  This final post in the series is an interview with Kristen J. Flanagan, lead product manager for Oracle Commerce omnichannel strategy. She takes us through the past, present, and future of how our Commerce Solution is re-imagining the way physical and digital shopping come together. ------- QUESTION: It’s your job to stay on top of what our customers’ need to not only run their online businesses effectively, but also to make sure they have product capabilities they can innovate and grow on. What key trend has been top-of-mind for you and our customers around this collision of physical and digital shopping? Kristen: I’ll agree with Brian Celenza that hands down mobile has forced a major disruption in shopping and selling behavior. A few years ago, mobile exploded at a pace I don't think anyone was expecting. Early on, we saw our customers scrambling to establish a mobile presence---mostly through "screen scraping" technologies. As smartphones continued to advance (at lightening speed!), our customers started to investigate ways to truly tap in to their eCommerce capabilities to deliver the mobile experience. They started looking to us for a means of using the eCommerce services and capabilities to deliver a mobile experience that is tailored for mobile rather than the desktop experience on a smaller screen. In the future, I think we'll see customers starting to really understand what their shoppers need and expect from a mobile offering and how they can adapt their content and delivery of that content to meet those needs. And, mobile shopping doesn’t stop at the consumer / buyer. Because the in-store experience is compelling and has advantages that digital just can't offer, we're also starting to see the eCommerce services being leveraged for mobile for in-store sales associates. Brick-and-mortar retailers are interested in putting the omnichannel product catalog, promotions, and cart into the hands of knowledgeable associates. Retailers are now looking to connect and harness the eCommerce data in-store so that shoppers have a reason to walk-in. I think we'll be seeing a lot more customers thinking about melding the in-store and digital experiences to present a richer offering for shoppers.    QUESTION: What are some examples of what our customers are doing currently to bring these concepts to reality? Kristen: Well, without question, connecting digital and brick-and-mortar worlds is becoming tablestakes for selling experiences. If a brand has a foot in both worlds (i.e., isn’t a pureplay online retailer), they have to connect the dots because shoppers – whether consumers or B2B buyers –don't think in clearly defined channels anymore. The expectation is connectedness – for on- and offline experiences, promotions, products, and customer data. What does this mean practically for businesses selling goods on- and offline? It touches a lot of systems: inventory info on the eCommerce site, fulfillment options across channels (buy online/pickup in store), order information (representing various channels for a cohesive view of shopper order history), promotions across digital and store, etc.  A few years ago, the main link between store and digital was the smartphone. We all remember when “apps” became a thing and many of our customers were scrambling to get a native app out there. Now we're seeing more strategic thinking around the benefits of mobile web vs. native and how that ties in to the purpose and role of mobile within the digital channel. Put it more broadly, how these pieces fit together in the overall brand puzzle.  The same could be said for “showrooming.” Where it was a major concern (i.e., shoppers using stores to look at merchandise and then order online from Amazon), in recent months, it’s emerged that the inverse is now becoming a a reality as well. "Webrooming" (using digital sites to do research before making a purchase in the store) is a new behavior pure play retailers are challenged with. There are many technologies, behaviors, and information that need to tie together to offer a holistic omnichannel shopping experience. As a result, brands are looking for ways to connect the digital and in-store experiences to bridge the gaps: shared assortments across channels, assisted selling apps that arm associates with information about shoppers, shared promotions, inventory, etc. QUESTION: How has Oracle Commerce been built to help brands make the link between in-store and digital over the last few years? Kristen: Over the last seven years, the product has been in step with the changes in industry needs. Here is a brief history of the evolution: Prior to Oracle’s acquisition of ATG and Endeca, key investments were made to cross-channel functionality that we are still building on today. Commerce Service Center (v2007.1) ATG introduced the Commerce Service Center in 2007.1 and marked the first entry into what was then called “cross-channel.” The Commerce Service Center is a call-center-agent-facing application that enables agents to see shopper orders, online catalog, promotions, and pricing. It is tightly integrated with the eCommerce capabilities of the platform and commerce engine and provided a means of connecting data from the call center and online channels.  REST services framework (v9.1)  In v9.1 we introduced the REST services framework and interface in the Platform that enabled customers to use ATG web services in other applications. This framework has become the basis for our subsequent omni-channel features and functionality. Multisite Architecture (v10) With the v10 release, we introduced the Multisite Architecture, which enabled customers to manage multiple sites (and channels) within a single instance of the BCC. Customers could create site- and channel-specific catalogs, promotions, targeters, and scenarios. Endeca Page Builder (2.x) / Experience Manager (3.x) With the introduction of Endeca for Mobile (now part of the core platform, available through the reference store – see blow) on top of Page Builder (and then eventually Experience Manager), Endeca gave business users the tools to create and manage native and mobile web applications. And since the acquisition of both ATG (2011) and Endeca (2012), Oracle Commerce has leveraged the best of each leading technology’s capabilities for omnichannel commerce to continue to drive innovation for our customers. Service enablement of core Oracle Commerce capabilities (v10.1.1, 10.2, & 11) After the establishment of the REST services framework and interface, we followed up in subsequent releases with service enablement of core Oracle Commerce capabilities throughout the iOS native app and the enablement of the core Commerce Service Center features. The result is that customers can leverage these services for their integrations with other systems, as well as their omnichannel initiatives.  Mobile web reference application (v10.1) In 10.1 we introduced the shopper-facing mobile reference application that showed how to use Oracle Commerce to deliver a mobile web experience for shoppers. This included the use of Experience Manager and cartridges to drive those experiences on select pages.  Native (iOS) reference application (v10.1.1)  We came out with the 10.1.1 shopper-facing native iOS ref app that illustrated how to use the Commerce REST services to deliver an iOS app. Also included Experience Manager-driven pages.   Assisted Selling reference application (v10.2.1)  The Assisted Selling reference application is our first reference application designed for the in-store associate. This iOS app shows customers how they can use Oracle Commerce data and information to provide a high-touch, consultative sales environment as well as to put the endless aisle into hands of their associates. Shoppers can start a cart online, and in-store associates can access that cart via the application to provide more information or add products and then transact using the ATG engine. Support for Retail promotions (v11) As part of the v11 release, we worked with teams in the Oracle Retail Global Business Unit (RGBU) to assess which promotion types and capabilities are supported across our products. Those products included Oracle Commerce, Oracle Point of Service (ORPOS), and Oracle Retail Price Management (RPM). The result is that customers can now more easily support omnichannel use cases between the store and digital.  Making sure Oracle Commerce can help support the omnichannel needs of our customers is core to our product strategy. With 89% of consumers now use two or more channels to make a single purchase, ensuring that cross-channel interactions are linked is critical to a great customer experience – and to sales. As Oracle Commerce evolves, we want to make it simple for organizations to create, deliver, and scale experiences across touchpoints with our create once, deploy commerce anywhere framework. We have a flexible, services-oriented architecture that allows data, content, catalogs, cart, experiences, personalization, and merchandising to be shared across touchpoints and easily extended in to new environments like mobile, social, in-store, Call Center, and new Websites. [For the latest downloads and Oracle Commerce documentation, please visit the Oracle Technical Network.] ------ Thank you to both Brian and Kristen for their contributions and to this blog series and their continued thought leadership for Oracle Commerce. We are all looking forward to the coming years of months of new shopping behaviors and opportunities to innovate. Because – if the digital fabric of our everyday lives continues to change at the same pace – the next five years (that just under 2,000 days), will be dramatic. ---------- THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT

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• Partner Webcasts: EMEA Alliances & Channels Hardware Webinars, July 2012

  - by swalker

  Dear partner Oracle is pleased to invite you to the following webcasts dedicated to our EMEA partner community and designed to provide you with important news on our SPARC and Storage product portfolios. Please ensure you don't miss these unique learning opportunities! 1. How to Make Money Selling SPARC! TOMORROW: 3PM CET (2pm UKT), Tuesday, July 10, 2012 The webcast will be hosted by - Rob Ludeman, from SPARC Product Management Agenda: To bring our partners timely, valuable information, focused on increase in their success during selling SPARC systems. The webcast will be focused and targeted on specific topics and will last approximately in 30 minutes.You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER 2. Introduction to Oracle’s New StorageTek SL150 Modular Tape Library 3pm CET (2pm UK), Thursday, July 12, 2012 This webcast will help you to understand Oracle's New StorageTek SL150 Modular tape library which is the first scalable tape library designed for small and midsized companies that are experiencing high growth. Built from Oracle software and StorageTek library technology, it delivers a cost-effective combination of ease of use and scalability, resulting in overall TCO savings. During the webcast Cindy McCurley, from Tape Product Management will introduce you to the latest addition to the Oracle Tape Storage product portfolio, the SL150 Modular Tape Library. This 60 minutes webcast will cover the product’s features, positioning, unique selling points and a competitive overview on StorageTek. You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER Delivery Format This FREE online LIVE eSeminar will be delivered over the Web and Conference Call. Note: Please join the call 10 minutes before the scheduled start time. We look forward to your participation. Best regards, Giuseppe Facchetti EMEA Partner Business Development Manager, Oracle Hardware Sales Sasan Moaveni EMEA Storage Sales Manager, Oracle Hardware Sales

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• Pursuing violators of software license/copyright

  - by Dmitry Brant

  I've recently discovered a seller on eBay who is selling CDs with my (trialware) software on it. The seller is clearly trying to pass the software off as his own; he's copied all the verbiage from my software's website, except its actual name. This seller also sells a whole bunch of other CDs with free software for which he's misrepresenting authorship. For example, this listing contains screen shots that are obviously of the free program InfraRecorder. However, the name InfraRecorder or its authors aren't mentioned anywhere. Before I splurge on official legal assistance, does the community have any recommendations or past experiences with these kinds of matters? What's the best way to proceed, and at the very least, have the eBay listings taken down? Is it possible to reclaim the earnings from the sales of these CDs (not just for me, but for the other authors of the free software that this person is selling)? I realize that GPL'd software doesn't have any restrictions on "selling" the software, but this person has gone to great lengths to obfuscate the software's authorship, which is surely a violation of the license. (My software is not GPL; it's a custom license, and it does not permit redistribution of any kind without permission)

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• Bunny Inc. Season 2: Spice Up Your Applications

  - by kellsey.ruppel

  The quality and effectiveness of online services is strongly dependent on core business processes and applications. Nonetheless, user friendly composite applications are still a challenge for enterprises, especially if they are also requested to embed social technologies to empower customization and facilitate collaboration. You can operate like Hare Inc. and disappoint your customers, delivering inefficient services and wasting outside-in innovation opportunities, or you can operate like Bunny Inc., leveraging participatory services to improve connections between people, information and applications. And maybe you are ahead enough to adopt a public enterprise cloud to drive business through organic conversations and jump-start productivity with more-purposeful social networking and contextual enterprise collaboration. Don't miss this second episode of Social Bunnies Season 2 to learn how to increase the value of existing enterprise systems while augmenting employee productivity, business flexibility and organizational awareness. Still looking for more information on composite applications. We've got a ton of great resources for you to learn more!

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• Website misclassified by websense

  - by Jeff Atwood

  I received the following email from a user of one of our websites: This morning I tried to log into example.com and I was blocked by websense at work because it is considered a "social networking" site or something. I assume the websense filter is maintained by a central location, so I'm hoping that by letting you guys know you can get it unblocked. per Wikipedia, Websense is web filtering or Internet content-control software. This means one (or more) of our sites is being miscategorized by websense as "social networking" and thus disallowed for access at any workplace that uses websense to control what websites their users can and cannot access during work hours. (I know, they are monsters!) How do we dispute this websense classification error, as our websites should generally be considered "information technology" and never "social networking"? How do we know what category websense has put our sites in, so we can pro-actively make sure they're not wrong?

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• Neues in WebCenter Sites 11g

  - by pweckerl

  Es ist kein Geheimnis, dass das Online Erlebnis sich durch das Social Computing grundlegend geändert hat. Immer öfter wollen Besucher einer Web Site nicht nur konsumieren sonder auch interagieren und ihre Erfahrungen über Soziale Netzwerke mit Anderen teilen. Für Online-Marketies eröffnet dies eine vielzahl an Möglichkeiten aber auch Herausforderungen. Unternehmen müssen diese sozialen Komponenten in ihre Online Auftritte integrieren um die Erwartung nach einem interaktiven Erlebnis zu erfüllen aber zugleich die Kontrolle und damit ein gewisses Maß an Sicherheit für integrität der eigenen Marke und des eigenen Rufs zu garantieren. Mit der neuen Version von Oracle WebCenter Sites steht Online-Verantwortlichen ein umfassendes Werkzeug zur Verfügung, um ihre Auftritte noch interaktiver zu gestalten und die Besucher noch enger einzubeziehen. Social Login und Social Sharing, User Generated Content, wie Bewertungen und Kommentare, und viele weitere Neuerungen machen Oracle WebCenter Sites besser denn je. Mehr zur aktuellen Version und zu WebCenter Themen allgemein finde Sie auch auf dem Oracle WebCenter Blog (https://blogs.oracle.com/webcenter/entry/what_s_new_in_webcenter1).

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Eloqua Experience 2013: Mystique, Modern Marketing and Masterful Engagement

  - by Mike Stiles

  The following is a guest post from Erick Mott, a social business leader at Oracle Eloqua. There’s a growing gap between 20th century marketing and a modern marketing way of doing business. I can’t think of a better example of modern marketing in action than what more than 2,000 people experienced in San Francisco at #EE13; customer-obsession, multichannel content, and real-time engagement all coming together at one extraordinary event. This was my first Eloqua Experience as a new Oracle Eloqua employee. In weeks prior, I heard about the mystique but didn’t know what to expect. What I’ve come to understand with more clarity is everything we do revolves around customer success, and we operate and educate at all times with these five tenets in mind: 1. Targeting: Really Know Your Buyer 2. Engagement: Create a 1:1 Relationship 3. Conversion: Visualize Guided Thinking 4. Analysis: Learn What’s Working 5. Marketing Technology: Enable and Extend the Cloud Product News from Eloqua Experience 2013 We made some announcements that John Stetic, VP of Products, Oracle Eloqua covers in this brief ‘Modern Marketing Minute’ video recorded after Wednesday’s keynote; summarized below, too: Oracle Eloqua AdFocus: While understanding the impact of a specific marketing channel was formerly relegated to marketers’ wish lists, the channels we now focus on are digital, social, and mobile. AdFocus gives marketers a single platform to dynamically create, manage and measure display ads alongside owned and earned media. AdFocus enables marketers to target only key accounts or prospects you want to reach with display ads, as well as provide creative content or personalized ad copy based on their persona and activities. Oracle Eloqua Profiler: The details of what we now know about customers have expanded into a universal customer profile, which can be used to create highly targeted segments. Marketers now can take data that’s not even stored in Eloqua to help targeted and score prospects for a complete, multichannel view of the customer. Profiler gives sales reps one, detailed view of the prospect to extend views beyond Oracle Eloqua asset activity (emails, forms, page views) to any external assets stored in Oracle Eloqua. Marketing Resource Management: New capabilities create more secure and controlled access to marketing resources and data. New integrations provide greater insight into campaign resources and management through a central marketing calendar and simplify resource management. Integrated Sales and Marketing Funnel: An integrated sales and marketing funnel view gives marketing and sales users, cross-functional teams, and executive management a consistent and clear view of pipeline performance. It also quickly provides users with historical metrics across different time spans and conditions. Eloqua AppCloud: More than 20 new AppCloud partners have been added to the community, which now includes 100+ apps. Eloqua AppCloud now provides modern marketers with an even broader range of marketing applications that help expand and enrich sales and marketing efforts; easily accessible in the Topliners Community. Social Capabilities: Recent integration between Oracle Eloqua and Oracle Social Relationship Management (SRM) deliver a comprehensive, scalable and integrated modern marketing solution. New capabilities include better tracking of social activities for a more complete customer profile. Engage Facebook custom audiences with AdFocus to deliver ads and meaningful experiences through trusted social networks. Biggest and Best Eloqua Experience. There’s a lot of talk in the industry about the Marketing Cloud. At Oracle Eloqua, we have been on a mission of delivering the most advanced and integrated modern marketing technology on the planet. It’s not just a concept but reality with proven execution, as seen first-hand this week in San Francisco. In this video, Kevin Akeroyd, SVP of Oracle Eloqua, provides some highlights of what made this year’s Eloqua Experience, exceptional, including Steve Woods’ presentation about the journey of modern marketers and Andrea Ward’s conversation with Vince Gilligan, creator of the Breaking Bad television series. The 2013 Markie Awards The Oracle Eloqua Marketing Cloud was best exemplified for me as 19 Markies were awarded to customers for their exceptional creativity and results as modern marketers. Wow, what a night to remember with so many committed and talented people working to create an extraordinary experience! To learn more about how to become a modern marketer, check out these resources. We look forward to seeing you next year at Eloqua Experience. More on Erick: 20 years experience at Oracle, Ektron, Sitecore, Lyris, Habeas, Nokia, creatorbase, Mark Monitor, Cisco Systems, GlobalFluency, Sun Microsystems, Philips NV, Elm Products and CBS TV. Patent holder with agency, Fortune 500, media, and startup company expertise. @mikestiles

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• Will we be penalized for having multiple external links to the same site?

  - by merk

  There seem to be conflicting answers on this question. The most relevant ones seem to be at least a year or two old, so I thought it would be worth re-asking this question. My gut says it's ok, because there are plenty of sites out there that do this already. Every major retailer site usually has links to the manufacturer of whatever item they are selling. go to www.newegg.com and they have hundreds of links to the same site since they sell multiple items from the same brand. Our site allows people to list a specific genre of items for sale (not porn - i'm just keeping it generic since I'm not trying to advertise) and on each item listing page, we have a link back to their website if they want. Our SEO guy is saying this is really bad and google is going to treat us as a link farm. My gut says when we have to start limiting user useful features to our site to boost our ranking, then something is wrong. Or start jumping through hoops by trying to hide text using javascript etc Some clients are only selling 1 to a handful of items, while a couple of our bigger clients have hundreds of items listed so will have hundreds of pages that link back to their site. I should also mention, there will be a handful of pages with the bigger clients where it may appear they have duplicate pages, because they will be selling 2 or 3 of the same item, and the only difference in the content of the page might just be a stock #. The majority of the pages though will have unique content. So - will we be penalized in some way for having anywhere from a handful to a few hundred pages that all point to the same link? If we are penalized, what's the suggested way to handle this? We still want to give users the option to go to the clients site, and we would still like to give a link back to the clients site to help their own SE rankings.

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