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  • Making your ASP.NET/HTML Websites Indic aware &ndash; accepting Tamil, Telugu, Kannada, Hindi and ot

    - by Harish Ranganathan
    Its been a month since I wrote my last post.  Much of work has been happening around planning for Tech Ed India, the upcoming Virtual TechDays this week as well as our Developer content at the Great Indian Developer Summit 2010.  Its going to be one exciting period starting this week and I am glad I would be able to meet a lot of folks who have written to me personally that they would like to catch up at Tech Ed India. For now, I had a chance to meet the Microsoft India Development Centre team that worked on the Microsoft Indic Language Input Tool (erstwhile Akshara). The team updated me that they have also released the scripts  so that the Indic input feature can be encapsulated into your own websites.  For example, if you are having a web page where you collect user information, you can pretty much make your site indic aware i.e. accept inputs in Tamil, Telugu, Kannada, Hindi etc.,  All you would need to include would be a bunch of scripts onto your web pages and you are ready to make it, like I said, “indic aware” I have built a sample web page that accepts First Name, Last Name, Address and an additional field.  When it comes to accepting indic, sometimes, you may want to avoid the indic input in certain fields and accept it in English.  You can specify the MicrosoftILITWebAttach="false" attribute to the Text Boxes and Text Areas (TextMode=”Multiline” in ASP.NET) so that the particular field automatically switches over to English input.  Similarly, the moment you specify that the TextMode=”Password” to make it as a password field, it automatically ignores all indic recognition and shows the masked dots for the words entered. Note that, this is, when we are going for the Opt-out mode, where we are specifying that by default all the input controls would need indic awareness and we would specify for those controls where it is not required.  The other mode is Opt-in mode where you would need to add a different property to the script definition i.e. attachMode=”optin” .  When we do this, we need to explicitly add the MicrosoftILITWebAttach="true" attribute for every control where we need indic input. I have created a sample web page which accepts First Name, Last Name, Address and an additional input field to demonstrate the “Opt-out”.   You can copy paste this into any of your web pages to check it <form id="form1" runat="server">     <!-- Microsoft Indic Language Input Tool embed code --> <input type="hidden" id="MicrosoftILITWebEmbedInfo" attachMode="optout" value="" /> <script type="text/javascript" src="http://ilit.microsoft.com/bookmarklet/script/Tamil.js" defer="defer"></script>     <div>     <h2>         Welcome to the Registration Page     </h2>     <p>         First Name: <asp:TextBox runat="server" ID="txtFirstName" />         <br />         <br />         Last Name: <asp:TextBox runat="server" ID="txtLastName" />         <br />         <br />         Password:         <asp:TextBox runat="server" ID="txtPassword" TextMode="Password" />         <br />         <br />         Address: <asp:TextBox runat="server" ID="txtAddress" TextMode="MultiLine" Height="100" Width="200" />         <br />         <br />         English Text: <asp:TextBox ID="txtEnglishText" runat="server" MicrosoftILITWebAttach="false" />     </p>     <p>         <!-- Microsoft Indic Language Input Tool attribution image link --> <a style="text-decoration: none" href="http://go.microsoft.com/fwlink/?LinkID=184205&clcid=0x409"><img style="border: 0px" alt="Transliteration by Microsoft" src="http://ilit.microsoft.com/bookmarklet/images/attribution.png"></a>     </p>     </div>     </form> If you note the code snippet above, I have included the scripts in the top with the attachMode set to “optout” and for the last TextBox, I have mentioned the MicrosoftILITWebAttach="false” attribute to make it accept English input.   Additionally, you also need to add the “Microsoft Indic Language Input Tool attribution image” to your web page as a courtesy to the team that developed this feature.  It would basically add a image saying “Transliteration by Microsoft” similar to a Copy Right image.  You can see the screen shot below where I have typed it in Tamil.  In that you will notice that the password field behaves as expected and the last field accepts English Text.  You can also notice the icon that comes in the first textbox that indicates that, the field is going to accept indic text.   This sample is using Tamil, but you can pretty much do it for Hindi, Telugu, Kannada, Marathi, Bengali etc.,   The website for getting the Indic script and other instructions is http://specials.msn.co.in/ilit/WebEmbed.aspx?language=Tamil You can replace the querystring value “Tamil” to other languages as mentioned above to get the respective script. This also works for plain HTML based websites and doesn’t necessarily need you to use ASP.NET to achieve the functionality. Note that, this form is not completely localized.  This is transliterated.  You can add label controls for FirstName, LastName indication etc., and use the Visual Studio tools to localize and get those values from resource files.  In the resource files, you can enter the text in different languages to make this a truly localized page.  If you just want to download the Indic Tool Desktop version (that can be used for typing in Word, Excel, pretty much any input area), you can download it from http://specials.msn.co.in/ilit/  In the same page, there is also a web version where you can type and get text then and there if you dont want to install the desktop version. So, go ahead, download / use them in your websites and enjoy the power of Indic. Cheers !!!

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  • restoring grub when Windows 7 MBR lost it

    - by Trent Hall
    My dual boot desktop was running only Windows 7 until it crashed on a windows update. Couldn't get it started again even after all the usual things that might fix it, so I installed Ubuntu 12.04, which has worked very well. unfortunately Carbonite doesn't run on Linux yet, and so I called Microsoft support to see if we could be Windows 7 up and running. Their attempts to get Windows 7 running resulted in writing a new MBR for windows, which failed and also somehow caused the loss of ability to boot into Ubuntu also. How can I get back to Ubuntu? I don't want to lose my settings in Ubuntu. Thanks... Trent

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  • Does an onboard video affect the X windows configuration?

    - by Timothy
    Does the onboard video on the motherboard affect the X windows configuration? My system has onboard and pcie video. The onboard video is a NVIDIA GeForce 7025 GPU, On Board Graphic Max. Memory Share Up to 512MB(Under OS By Turbo Cache). I have a pcie dual head video card installed with two monitors. The video card is a GeForce 8400 GS, with 512mb memory. When installing Ubuntu 12.04, only one monitor worked. When pulling up system settings- Displays it shows a laptop. This is a desktop pc. I did get both monitors to work using nvidia using twinview -- A complicated process! When checking nvidia now it shows the monitors disabled. The Nvidia X server setting does show the GPU and all the information. I was thinking it's seeing the onboard video on the motherboard. Why else would it show laptop?

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  • Make Your Own Origami Star Wars Ships [D.I.Y. Fun]

    - by Asian Angel
    So there you are with a bit of time to kill at work on Friday afternoon or perhaps you are looking for something fun to get into over weekend…what to do? Perhaps an origami project building an awesome fleet of Star Wars ships is the perfect thing to get into! Once you visit the website click on the Gallery Link to view multiple pictures of specific ships or go to Gallery - Diagrams to download your own copy of the ‘Diagrams + Crease Patterns’ that Martin has made available online so far. Here is the video with step-by-step-instructions for making a Naboo Starfighter… Note: Visiting the YouTube link for this video will show more videos by various individuals in the sidebar area for more Star Wars origami goodness! 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • ltsp: install in chroot with GUI-Installer (lirc)

    - by Roberto
    I am trying to install "lirc" into chroot. Installing lirc requires "answering 2 questions". I am on Ubuntu Desktop 12.04. (in Virtualbox) I try this way: https://help.ubuntu.com/community/UbuntuLTSP/GuiInstallLocalApp but I had errors and then the server would hang on reboot. No big surprise, the guide says it is valid for 9.04. Maybe I could create " debconf.seeds" ( https://help.ubuntu.com/community/UbuntuLTSP/FatClients ) but I dont know how to. Could somebody point me in the right direction? thanks Roberto

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  • File formats to download ringtones

    - by Osvaldo
    What file formats and other specifications must be used to give ringtones (to download) in a website? I'm interested in giving away just one ringtone. The target audience uses smartphones with Android, iOS and Windows Phones launched in the last 2/3 years. Is it necessary to include instructions or is it something relatively easy to do? Or can't be done for some reason? The ringtone has to be downloaded to a desktop first? Or has to be downloaded from the mobile phone while accessing the web page with the download?

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  • Ubuntu install doesn't recognize kingston SSDnow sv 200 90g

    - by Quique Garcia
    I'm trying install Ubuntu 12.04 on my new Kingston SSD Now SVP200S3/90G, but the installer doesn't list this disk to be installed. However gparted let me do any partitioning operation correctly. I've tryed with Ubuntu Studio and Ubuntu Desktop on different machines: Lenovo ThinkPad T400, Lenovo ThinkStation C20, MoBo ASUS Crosshair V formula. SATA controller in all machines has been set to AHCI and IDE operation and different SATA ports with no luck. The firmware on the SSD has been updated to V.503xxx (latest on kingston page) Any help is appreciated, regards!

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  • This Week in Geek History: Birth of NACA, Chemical Composition of DNA Discovered, Telephone Introduced

    - by Jason Fitzpatrick
    Every week we bring you new facts and figures from the annals of Geekdom. This week we’re taking a look at the birth of NASA’s forefather, the composition of DNA, and the first telephone. Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Access and Manage Your Ubuntu One Account in Chrome and Iron Mouse Over YouTube Previews YouTube Videos in Chrome Watch a Machine Get Upgraded from MS-DOS to Windows 7 [Video] Bring the Whole Ubuntu Gang Home to Your Desktop with this Mascots Wallpaper Hack Apart a Highlighter to Create UV-Reactive Flowers [Science] Add a “Textmate Style” Lightweight Text Editor with Dropbox Syncing to Chrome and Iron

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  • IKEA Lamps Hacked into Flexible Speaker Mounts

    - by Jason Fitzpatrick
    This simple hack combines the swing arms of two IKEA work lamps with a set of computer speakers for flexible and easily adjustable sound. IKEAHackers reader Bill Dwyer wanted an easy way to get the speakers off his desk but still be able to easily adjust them. By hacking apart two IKEA work lamps (he removed the light assembly and snipped the wires off) he was able to attach his computer speakers to the arms and, in the process, get them off the desk. The arms make it super simple to adjust the speakers exactly where he wants them, including towards other parts of his office/apartment. Hit up the link below to check out more pictures and read Bill’s instructions. Very Flexible Computer Speaker Mounts [IKEAHackers] Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed How to Run Android Apps on Your Desktop the Easy Way HTG Explains: Do You Really Need to Defrag Your PC?

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  • Subterranean IL: Volatile

    - by Simon Cooper
    This time, we'll be having a look at the volatile. prefix instruction, and one of the differences between volatile in IL and C#. The volatile. prefix volatile is a tricky one, as there's varying levels of documentation on it. From what I can see, it has two effects: It prevents caching of the load or store value; rather than reading or writing to a cached version of the memory location (say, the processor register or cache), it forces the value to be loaded or stored at the 'actual' memory location, so it is then immediately visible to other threads. It forces a memory barrier at the prefixed instruction. This ensures instructions don't get re-ordered around the volatile instruction. This is slightly more complicated than it first seems, and only seems to matter on certain architectures. For more details, Joe Duffy has a blog post going into the details. For this post, I'll be concentrating on the first aspect of volatile. Caching field accesses To demonstrate this, I created a simple multithreaded IL program. It boils down to the following code: .class public Holder { .field public static class Holder holder .field public bool stop .method public static specialname void .cctor() { newobj instance void Holder::.ctor() stsfld class Holder Holder::holder ret }}.method private static void Main() { .entrypoint // Thread t = new Thread(new ThreadStart(DoWork)) // t.Start() // Thread.Sleep(2000) // Console.WriteLine("Stopping thread...") ldsfld class Holder Holder::holder ldc.i4.1 stfld bool Holder::stop call instance void [mscorlib]System.Threading.Thread::Join() ret}.method private static void DoWork() { ldsfld class Holder Holder::holder // while (!Holder.holder.stop) {} DoWork: dup ldfld bool Holder::stop brfalse DoWork pop ret} If you compile and run this code, you'll find that the call to Thread.Join() never returns - the DoWork spinlock is reading a cached version of Holder.stop, which is never being updated with the new value set by the Main method. Adding volatile to the ldfld fixes this: dupvolatile.ldfld bool Holder::stopbrfalse DoWork The volatile ldfld forces the field access to read direct from heap memory, which is then updated by the main thread, rather than using a cached copy. volatile in C# This highlights one of the differences between IL and C#. In IL, volatile only applies to the prefixed instruction, whereas in C#, volatile is specified on a field to indicate that all accesses to that field should be volatile (interestingly, there's no mention of the 'no caching' aspect of volatile in the C# spec; it only focuses on the memory barrier aspect). Furthermore, this information needs to be stored within the assembly somehow, as such a field might be accessed directly from outside the assembly, but there's no concept of a 'volatile field' in IL! How this information is stored with the field will be the subject of my next post.

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  • How To Colorize Black and White Vintage Photographs in Photoshop

    - by Eric Z Goodnight
    Ever wanted to add color to your old, vintage, or historical photographs? Load up some old pictures and see how color can be added quickly to any black and white photograph in this simple Photoshop how to. While many purists simply don’t like the look of colorized black and white photographs, the ability to add color to black and white images is as indispensible as it is simple. Read on to see just how easy it can be Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Hack a Wireless Doorbell into a Snail Mail Indicator Enjoy Clutter-Free YouTube Video Viewing in Opera with CleanTube Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic]

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  • windows7 magnifier for ubuntu12.04

    - by Behnam
    Salam(Persian). I need a magnifier like windows 7 magnifier. But I tried "kmag", It is not full_screen, doesn't color inversion, uses part of my desktop and bothers me. I tried "compiz config settings manager" too, I active magnifier and zoom and set the shortcuts of them, But did not work. I tried mouse wheel+ctrl+windows keys but ... . Help me pleas I need win7 magnifier in Ubuntu 12.04. Allah helps you insha'Allah.

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  • Problems with HP laptop

    - by Jan
    So the problem is...every time I reboot or shutdown laptop and when the laptop is booting again I get screen (before loading OS) that HP discovered overheating and system went into hibernate. But the point is that laptop is not overheating nor going into hibernate by itself. Also becouse of the hybrid graphic cards I cannot install additional drivers. Desktop resolution and all works perfectly but I cannot use unity 3D also openGL doesn't work as it should (with cairo docks) As i've read some posts, people say that switcheero doesn't work on 12.04 so I haven't tried it.

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  • cannot open ubuntu software center

    - by success
    I deleted some unnecessary icon themes and now my application icons are changed. I cannot open Ubuntu software center also.... the following message is displayed.... success@user-pc:~$ software-center 2012-09-12 22:24:52,048 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2012-09-12 22:24:52,055 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True Traceback (most recent call last): File "/usr/bin/software-center", line 142, in <module> app = SoftwareCenterAppGtk3(datadir, xapian_base_path, options, args) File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 387, in __init__ self.datadir) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 78, in __init__ self._get_emblems(self.icons) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 192, in _get_emblems pb = icons.load_icon(emblem, self.ICON_SIZE, 0) File "/usr/lib/python2.7/dist-packages/gi/types.py", line 43, in function return info.invoke(*args, **kwargs) gi._glib.GError: Icon 'package-install' not present in theme I also tried the following code to change the icon but no didnt work.... gksu gedit /usr/share/applications/ubuntu-software-center.desktop

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  • Installing netflix, terminal is getting hung up

    - by Twiggins
    Just got Ubuntu up and running, I am attempting to follow the steps laid our here to install Netflix via Wine. I have done the 3 terminal commands, and I believe the package has downloaded. The commands: sudo apt-add-repository ppa:ehoover/compholio sudo apt-get update sudo apt-get install netflix-desktop After this the terminal spits out a user agreement, and I cannot get past this. Is there some way to minimize the window within the terminal? This is what I see: . Netflix is not yet in my dash. It also appears that a variety of other updates are being held up, I assume, because my terminal is midthought.

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  • Approach on Software Development Architecture

    - by john ryan
    Hi i am planning to standardize our way of creating project for our new projects. Currently we are using 3tier architecture where we have our ClassLibrary Project where it includes our Data Access Layer and Business Layer Something like: Solution ClassLibrary >ClassLibrary Project : >DAL(folder) > DAL Classes >BAL(folder) > BAL Classes And this Class Library dll was reference on our presentation Layer Project which are the Application(web/desktop) Something like: Solution WebUniversitySystem >Libraries(folder) > ClassLibrary.dll >WebUniversitySystem(Project): >Reference ClassLibrary.dll >Pages etc... Now i am planning to do is something like: Solution WebUniversitySystem >DataAccess(Project) >BusinesLayer(Project) >Reference DAL >WebUniversitySystem(Project): >Reference BAL >Pages etc... Is this Ok ? Or there is a good Approach that we can follow? Thanks In Regards

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  • Log oddities: 404s for client-garbled image URLs

    - by Chris Adams
    I've noticed some odd 404s which appear to be broken URL rewriting code: Our deep zoom view generates images URLs like this: /media/204/service/dzi/1/1_files/7/0_0.jpg I see some - well under <1% - requests for slightly altered URLs: /media/204/s/rvice/d/i/1/1_files/7/0_0.jpg These requests come from IP addresses all over the world (US, Canada, China, Russia, India, Israel, etc.), desktop and mobile users with multiple user-agents (Chrome, IE, Firefox, Mobile Safari, etc.), and there is plenty of normal activity in the same session so I'm assuming this is either widespread malware or some broken proxy service. I have not seen them from anything other than images, which suggests that this may be some sort of content filter. Has anyone else seen this? My CDN logs show the first request on June 8th ramping up from several dozen to several hundred per day.

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  • Tempescope Displays Weather by Recreating It

    - by Jason Fitzpatrick
    Yesterday we showed you an umbrella stand that signals raining/clear skies by color, today we have something even more interesting: an ambient desktop weather station that recreates the outside weather. The Tempescope pulls down the current weather report from Weather Underground’s API and feeds it to an Arduino board which in turn controls the device. When it’s raining, it pumps water down to simulate rain in the chamber. When there is lightening, LEDs flash. When there is cloud cover, an ultrasonic generator creates a fine mist inside the cylinder. Finally, on sunny days the entire thing glows warmly. To say that we want one would be an understatement. Hit up the link below to read more about the project, the display modes, and to peek inside the device. Prototyping “Tempescope”, An Ambient Weather Display [via Hack A Day] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • Caveat utilitor - Can I run two versions of Microsoft Project side-by-side?

    - by Martin Hinshelwood
    A number of out customers have asked if there are any problems in installing and running multiple versions of Microsoft Project on a single client. Although this is a case of Caveat utilitor (Let the user beware), as long as the user understands and accepts the issues that can occur then they can do this. Although Microsoft provide the ability to leave old versions of Office products (except Outlook) on your client when you are installing a new version of the product they certainly do not endorse doing so. Figure: For Project you can choose to keep the old stuff   That being the case I would have preferred that they put a “(NOT RECOMMENDED)” after the options to impart that knowledge to the rest of us, but they did not. The default and recommended behaviour is for the newer version installer to remove the older versions. Of course this does not apply in the revers. There are no forward compatibility packs for Office. There are a number of negative behaviours (or bugs) that can occur in this configuration: There is only one MS Project In Windows a file extension can only be associated with a single program.  In this case, MPP files can be associated with only one version of winproj.exe.  The executables are in different folders so if a user double-clicks a Project file on the desktop, file explorer, or Outlook email, Windows will launch the winproj.exe associated with MPP and then load the MPP file.  There are problems associated with this situation and in some cases workarounds. The user double-clicks on a Project 2010 file, Project 2007 launches but is unable to open the file because it is a newer version.  The workaround is for the user to launch Project 2010 from the Start menu then open the file.  If the file is attached to an email they will need to first drag the file to the desktop. All your linked MS Project files need to be of the same version There are a number of problems that occur when people use on Microsoft’s Object Linking and Embedding (OLE) technology.  The three common uses of OLE are: for inserted projects where a Master project contains sub-projects and each sub-project resides in its own MPP file shared resource pools where multiple MPP files share a common resource pool kept in a single MPP file cross-project links where a task or milestone in one MPP file has a  predecessor/successor relationship with a task or milestone in a different MPP file What I’ve seen happen before is that if you are running in a version of Project that is not associated with the MPP extension and then try and activate an OLE link then Project tries to launch the other version of Project.  Things start getting very confused since different MPP files are being controlled by different versions of Project running at the same time.  I haven’t tried this in awhile so I can’t give you exact symptoms but I suspect that if Project 2010 is involved the symptoms will be different then in a Project 2003/2007 scenario.  I’ve noticed that Project 2010 gives different error messages for the exact same problem when it occurs in Project 2003 or 2007.  -Anonymous The recommendation would be either not to use this feature if you have to have multiple versions of Project installed or to use only a single version of Project. You may get unexpected negative behaviours if you are using shared resource pools or resource pools even when you are not running multiple versions as I have found that they can get broken very easily. If you need these thing then it is probably best to use Project Server as it was created to solve many of these specific issues. Note: I would not even allow multiple people to access a network copy of a Project file because of the way Windows locks files in write mode. This can cause write-locks that get so bad a server restart is required I’ve seen user’s files get write-locked to the point where the only resolution is to reboot the server. Changing the default version to run for an extension So what if you want to change the default association from Project 2007 to Project 2010?   Figure: “Control Panel | Folder Options | Change the file associated with a file extension” Windows normally only lists the last version installed for a particular extension. You can select a specific version by selecting the program you want to change and clicking “Change program… | Browse…” and then selecting the .exe you want to use on the file system. Figure: You will need to select the exact version of “winproj.exe” that you want to run Conclusion Although it is possible to run multiple versions of Project on one system in the main it does not really make sense.

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  • How to Add the Old Control Panel to the Metro Start Screen in Windows 8

    - by Taylor Gibb
    By default there is no way to easily access the old Control Panel in Windows 8, in order to get to it you have to go through the new Metro Control Panel or switch to Explorer. Here’s how to create your own tile for it. To get started you need to create a shortcut, so right-click on the desktop, and choose New –>  Shortcut. When you are asked for the location of the item, type the following: The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • How can I create a solid business case for upgrading our programmers to 256 GB SSD and 16 GB of RAM?

    - by Alex. S.
    We have an environment based on Microsoft stack (VS2010, SQL Server, etc), and I firmly believe that we could improve productivity a little bit, having more RAM and a faster secondary SSD. What data do you advice to gather so I can solidify my request in such a way the advantages can be unbiasedly demonstrated? Currently we have only 6GB of RAM and slower HD drives, and at home I have a 128 GB SSD in my desktop and 16 GB of RAM (I also think is the max amount of memory supported by our workstations, if we could go bigger then better), so I can feel the difference and it's real. I also want to add that we are in an industry with plenty of money, so the issue actually is how to get a budget approval from management and spend it wisely to increase productivity.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Is there an alternative to javascript for the web that can do multi-threading and synchronous execution?

    - by rambodash
    I would like to program web applications as I do with desktop programming languages, where the code is synchronously executed and browser doesn't freeze when doing loops. Yes I know there are workarounds using callbacks and setTimeout, but they are all workarounds after all and they don't give the same flexibility when programming in the orthodox way I've been looking at Dart as a possibilty, but I can't seem to find where it says it can do either of these. The same with haxe, emscript, and the hundreds of other converters that try to circumvent javascript. In the end it gets converted to Javascript so you ultimately have to be conscious about asynchronous/multi threading.

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  • How do I get my mac to boot from an Ubuntu USB key?

    - by Vinay Gupta
    so if you select "mac" and "usb" on this download page, it gives a series of command line instructions to make a USB key which the MacBook will boot into Ubuntu from. http://www.ubuntu.com/desktop/get-ubuntu/download I've followed them to the letter two or three times on different USB keys, and it doesn't work. There's a very great deal of technical discussion about EFI etc. but this set of instructions seems to suggest it should Just Work, and it doesn't. Help? I'm increasingly unhappy with the more locked-down approach Apple is taking, and I'd quite like to start using Linux with a view to transitioning over to using it as my main operating system, but booting from the CD takes forever, runs slowly and I'm really hoping to get it moving off USB. Can anybody help me?

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  • What tasks should be explicitly mentioned in a job reference? [closed]

    - by Martin
    Glossary A job reference (see also the german version) is a letter from the (former) employer that states what the employee did, and how well he did it. There are oh so weird rules here on how to phrase stuff therein, but this is not what this question is about. Question I hope this can even be generally answered, but even if country/region specific, I think there is enough international know-how on this site to get useful answers for different regions. I was wondering how detailed the tasks a programmer / developer did should be spelled out in a job reference. (After all, they can be spelled out in all detail in a CV when applying for a new job.) So how much detail is usual for a job reference? Example Developed Windows applications in C++ or Developed Windows Desktop Applications using C++ with MS Visual Studio 2005 and MFC, utilising Boost 1.47 and specif library xyz, focusing on subsystem abc for numerical calculations of ... etc. What makes more sense?

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