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  • The Other "C" in CRM

    - by [email protected]
    By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • Oracle Social Network Developer Challenge: Fishbowl Solutions

    - by Kellsey Ruppel
    Originally posted by Jake Kuramoto on The Apps Lab blog. Today, I give you the final entry in the Oracle Social Network Developer Challenge, held last week during OpenWorld. This one comes from Friend of the ‘Lab and Fishbowl Solutions (@fishbowle20) hacker, John Sim (@jrsim_uix), whom you might remember from his XBox Kinect demo at COLLABORATE 12 (presentation slides and abstract) hacks and other exploits with WebCenter. We put this challenge together specifically for developers like John, who like to experiment with new tools and push the envelope of what’s possible and build cool things, and as you can see from his entry John did just that, mashing together Google Maps and Oracle Social Network into a mobile app built with PhoneGap that uses the device’s camera and GPS to keep teams on the move in touch. He calls it a Mobile GeoTagging Solution, but I think Avengers Assemble! would have equally descriptive, given that was obviously his inspiration. Here’s his description of the mobile app: My proposed solution was to design and simplify GeoLocation mapping, and automate updates for users and teams on the move; who don’t have access to a laptop or want to take their ipads out – but allow them to make quick updates to OSN and upload photos taken from their mobile device – there and then. As part of this; the plan was to include a rules engine that could be configured by the user to allow the device to automatically update and post messages when they arrived at a set location(s). Inspiration for this came from on{x} – automate your life. Unfortunately, John didn’t make it to the conference to show off his hard work in person, but luckily, he had a colleague from Fishbowl and a video to showcase his work.    Here are some shots of John’s mobile app for your viewing pleasure: John’s thinking is sound. Geolocation is usually relegated to consumer use cases, thanks to services like foursquare, but distributed teams working on projects out in the world definitely need a way to stay in contact. Consider a construction job. Different contractors all converge on a single location, and time is money. Rather than calling or texting each other and risking a distracted driving accident, an app like John’s allows everyone on the job to see exactly where the other contractors are. Using his GPS rules, they could easily be notified about how close each is to the site, definitely useful when you have a flooring contractor sitting idle, waiting for an electrician to finish the wiring. The best part is that the project manager or general contractor could stay updated on all the action (or inaction) using Oracle Social Network, either sitting at a desk using the browser app or desktop client or on the go, using one of the native mobile apps built for Oracle Social Network. I can see this being used by insurance adjusters too, and really any team that, erm, assembles at a given spot. Of course, it’s also useful for meeting at the pub after the day’s work is done. Beyond people, this solution could also be implemented for physical objects that are in route to a destination. Say you’re a customer waiting on rail shipment or a package delivery. You could track your valuable’s whereabouts easily as they report their progress via checkins. If they deviated from the GPS rules, you’d be notified. You might even be able to get a picture into Oracle Social Network with some light hacking. Thanks to John and his colleagues at Fishbowl for participating in our challenge. We hope everyone had a good experience. Make sure to check out John’s blog post on his work and the experience using Oracle Social Network. Although this is the final, official entry we had, tomorrow, I’ll show you the work of someone who finished code, but wasn’t able to make the judging event. Stay tuned.

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  • Mobility Card in Bangalore for Transportation

    - by Rekha
    Transport Minister R Ashoka announced Bangalore Metropolitan Transport Corporation (BMTC) services are going to be best in the world soon. BMTC has planned to launch a Mobility Card with which commuters can get rides in BMTC, KSRTC and future Metro Train facilities without buying tickets for each ride. The conductor with have a simple device in which the commuters can swipe their cards to deduct the ticket tarrif for bus or metro rides automatically. This Mobility card can be obtained by paying a fixed amount. This method is time saving and the commuters can be saved from paying the exact change for tickets. Ashoka says the Volvo Vayu Vaira services have internet connectivity and voice announcements of every bus stop names and this has been appreciated by the commuters. With WiFi Connections in Shatabdi Trains soon and Mobility Cards, India is soon to match the services of US Standards. Government officials are keen in implementing these services before the end of this year. Hope all these services are well used and maintained.   This article titled,Mobility Card in Bangalore for Transportation, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Three Global Telecoms Soar With Siebel

    - by michael.seback
    Deutsche Telekom Group Selects Oracle's Siebel CRM to Underpin Next-Generation CRM Strategy The Deutsche Telekom Group (DTAG), one of the world's leading telecommunications companies, and a customer of Oracle since 2001, has invested in Oracle's Siebel CRM as the standard platform for its Next Generation CRM strategy; a move to lower the cost of managing its 120 million customers across its European businesses. Oracle's Siebel CRM is planned to be deployed in Germany and all of the company's European business within five years. "...Our Next-Generation strategy is a significant move to lower our operating costs and enhance customer service for all our European customers. Not only is Oracle underpinning this strategy, but is also shaping the way our company operates and sells to customers. We look forward to working with Oracle over the coming years as the technology is extended across Europe," said Dr. Steffen Roehn, CIO Deutsche Telekom AG... "The telecommunications industry is currently undergoing some major changes. As a result, companies like Deutsche Telekom are needing to be more intelligent about the way they use technology, particularly when it comes to customer service. Deutsche Telekom is a great example of how organisations can use CRM to not just improve services, but also drive more commercial opportunities through the ability to offer highly tailored offers, while the customer is engaged online or on the phone," said Steve Fearon, vice president CRM, EMEA Read more. Telecom Argentina S.A. Accelerates Time-to-Market for New Communications Products and Services Telecom Argentina S.A. offers basic telephone, urban landline, and national and international long-distance services...."With Oracle's Siebel CRM and Oracle Communication Billing and Revenue Management, we started a technological transformation that allows us to satisfy our critical business needs, such as improving customer service and quickly launching new phone and internet products and services." - Saba Gooley, Chief Information Officer, Wire Line and Internet Services, Telecom Argentina S.A.Read more. Türk Telekom Develops Benefits-Driven CRM Roadmap Türk Telekom Group provides integrated telecommunication services from public switched telephone network (PSTN) and global systems for mobile communications technology (GSM). to broadband internet...."Oracle Insight provided us with a structured deployment approach that makes sense for our business. It quantified the benefits of the CRM solution allowing us to engage with the relevant business owners; essential for a successful transformation program." - Paul Taylor, VP Commercial Transformation, Türk Telekom Read more.

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  • When to use SOAP over REST

    So, how does REST based services differ from SOAP based services, and when should you use SOAP? Representational State Transfer (REST) implements the standard HTTP/HTTPS as an interface allowing clients to obtain access to resources based on requested URIs. An example of a URI may look like this http://mydomain.com/service/method?parameter=var1&parameter=var2. It is important to note that REST based services are stateless because http/https is natively stateless. One of the many benefits for implementing HTTP/HTTPS as an interface is can be found in caching. Caching can be done on a web service much like caching is done on requested web pages. Caching allows for reduced web server processing and increased response times because content is already processed and stored for immediate access. Typical actions performed by REST based services include generic CRUD (Create, Read, Update, and Delete) operations and operations that do not require state. Simple Object Access Protocol (SOAP) on the other hand uses a generic interface in order to transport messages. Unlike REST, SOAP can use HTTP/HTTPS, SMTP, JMS, or any other standard transport protocols. Furthermore, SOAP utilizes XML in the following ways: Define a message Defines how a message is to be processed Defines the encoding of a message Lays out procedure calls and responses As REST aligns more with a Resource View, SOAP aligns more with a Method View in that business logic is exposed as methods typically through SOAP web service because they can retain state. In addition, SOAP requests are not cached therefore every request will be processed by the server. As stated before Soap does retain state and this gives it a special advantage over REST for services that need to preform transactions where multiple calls to a service are need in order to complete a task. Additionally, SOAP is more ideal for enterprise level services that implement standard exchange formats in the form of contracts due to the fact that REST does not currently support this. A real world example of where SOAP is preferred over REST can be seen in the banking industry where money is transferred from one account to another. SOAP would allow a bank to perform a transaction on an account and if the transaction failed, SOAP would automatically retry the transaction ensuring that the request was completed. Unfortunately, with REST, failed service calls must be handled manually by the requesting application. References: Francia, S. (2010). SOAP vs. REST. Retrieved 11 20, 2011, from spf13: http://spf13.com/post/soap-vs-rest Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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  • Oracle Fusion Middleware gives you Choice and Portability for Public and Private Cloud

    - by Michelle Kimihira
    Author: Margaret Lee, Senior Director, Product Management, Oracle Fusion Middleware Cloud Computing allows customers to quickly develop and deploy applications in a shared environment.  The environment can span across hardward (IaaS), foundation layer software (PaaS), and end-user software (SaaS). Cloud Computing provides compelling benefits in terms of business agility and IT cost savings.  However, with complex, existing heterogeneous architectures, and concerns for security and manageability, enterprises are challenged to define their Cloud strategy.  For most enterprises, the solution is a hybrid of private and public cloud.  Fusion Middleware supports customers’ Cloud requirements through choice and portability. Fusion Middleware supports a variety of cloud development and deployment models:  Oracle [Public] Cloud; customer private cloud; hybrid of these two, and traditional dedicated, on-premise model Customers can develop applications in any of these models and deployed in another, providing the flexibility and portability they need Oracle Cloud is a public cloud offering.  Within Oracle Cloud, Fusion Middleware provides two key offerings include the Developer cloud service and Java cloud deployment service. Developer Cloud Service Simplify Development: Automated provisioned environment; pre-configured and integrated; web-based administration Deploy Automatically: Fully integrated with Oracle Cloud for Java deployment; workflow ensures build & test Collaborate & Manage: Fits any size team; integrated team source repository; continuous integration; task/defect tracking Integrated with all major IDEs: Oracle JDeveloper; NetBeans; Eclipse Java Cloud Service Java Cloud service provides flexible Java deployment environment for departmental applications and development, staging, QA, training, and demo environments.  It also supports customizations deployments for SaaS-based Fusion Applications customers.  Some key features of Java Cloud Service include: WebLogic Server on Exalogic, secure, highly available infrastructure Database Service & IDE Integration Open, Standard-based Deploy Web Apps, Web Services, REST Services Fully managed and supported by Oracle For more information, please visit Oracle Cloud, Oracle Cloud Java Service and Oracle Cloud Developer Service. If your enterprise prefers a private cloud, for reasons such as security, control, manageability, and complex integration that prevent your applications from being deployed on a public cloud, Fusion Middleware also provide you with the products and tools you need.  Sometimes called Private PaaS, private clouds have their predecessors in shared-services arrangements many large companies have been building in the past decade.  The difference, however, are in the scope of the services, and depth of their capabilities.  In terms of vertical stack depth, private clouds not only provide hardware and software infrastructure to run your applications, they also provide services such as integration and security, that your applications need.  Horizontally, private clouds provide monitoring, management, lifecycle, and charge back capabilities out-of-box that shared-services platforms did not have before. Oracle Fusion Middleware includes the complete stack of hardware and software for you to build private clouds: SOA suite and BPM suite to support systems integration and process flow between applications deployed on your private cloud and the rest of your organization Identity and Access Management suite to provide security, provisioning, and access services for applications deployed on your private cloud WebLogic Server to run your applications Enterprise Manager's Cloud Management pack to monitor, manage, upgrade applications running on your private cloud Exalogic or optimized Oracle-Sun hardware to build out your private cloud The most important key differentiator for Oracle's cloud solutions is portability, between private and public clouds.  This is unique to Oracle because portability requires the vendor to have product depth and breadth in both public cloud services and private cloud product offerings.  Most public cloud vendors cannot provide the infrastructure and tools customers need to build their own private clouds.  In reverse, traditional software tools vendors typically do not have the product and expertise breadth to build out and offer a public cloud.  Oracle can.  It is important for customers that the products and technologies  Oracle uses to build its public is the same set that it sells to customers for them to build private clouds.  Fundamentally, that enables skills reuse,  as well as application portability. For more information on Oracle PaaS offerings, please visit Oracle's product information page.    Resources Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Exadata at Oracle Openworld - A guide to sessions

    - by Javier Puerta
    A large number of sessions focusing on Exadata will be taking place during the week of Oracle Openworld in San Francisco. To help you organize your schedule I am including below a list of sessions and events around Exadata that you will find of interest. PARTNER SPECIFIC SESSIONS Date/Time/Location  Session Sunday, Sep 30, 3:30 PM - 4:30 PM - Moscone South - 301 Building a Winning Services Practice with Oracle’s Engineered Systems.- This session kicks off a week-long session on Oracle’s engineered systems, from Oracle Database Appliance to Oracle Exadata, Oracle Exalogic, Oracle Exalytics, Oracle Big Data Appliance, and Oracle SPARC SuperCluster. Hear about what is to come in the week ahead in terms of engineered systems. As an ideal consolidation platform for database workloads, Oracle Exadata generates significant services opportunities. This session reviews the range of partner-led services that support Oracle Exadata deployments.   Monday, October 1st, 2011 at 15:30 - 18:00 PST Grand Hyatt San Francisco 345 Stockton Street, San Francisco (Conference Theater) (It is a 15 minute walk from OOW Moscone Center. See directions here) Exadata & Manageability EMEA Partner Community Forum.- Listen to other partners share their experiences in selling and implementing Exadata and Manageability projects, and have a direct dialogue with some of the Oracle executives that are driving the strategy of the company in these areas. Agenda Welcome - Hans-Peter Kipfer, VP, Engineered Systems Oracle EMEA Next challenges in building and managing clouds - Javier Cabrerizo, VP, Business Development for Exadata, Oracle Corp. Partner Experiences: IT modernization, simplification and cost reduction: The case of a customer in Transportation & Logistics with custom applications and SAP. - Francisco Bermudez, Country Leader Infrastructure Services, Capgemini, Spain Nvision cloud project - Dmitry Krasilov, Head of Oracle Competence Center, Nvision Group, Russia From Exadata Ready to Exadata Optimized: An ISV Experience - Miguel Alves, Product Business Solutions Manager, WeDo Technologies, Portugal To confirm your participation send an email to [email protected]  Wednesday, Oct 3, 11:45 AM - 12:45 PM - Marriott Marquis - Golden Gate B  Building a Practice with Exadata Database Machine.- As an ideal consolidation platform for database workloads, Oracle’s Exadata Database Machine generates significant services opportunities. In this session, learn about the range of partner-led services that support Exadata Database Machine deployments.  Other Engineered Systems sessions for Partners at the Oracle PartnerNetwork Exchange  Click here.-   OOW CUSTOMER SESSIONS   Download the Focus On Exadata guide for a full list of Exadata OOW sessions.  

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  • Service Testing made easy with SO-Aware Test Workbench

    - by cibrax
    I happy to announce today a new addition to our SO-Aware service repository toolset, SO-Aware Test Workbench, a WPF desktop application for doing functional and load testing against existing WCF Services. This tool is completely integrated to the SO-Aware service repository, which makes configuring new load and functional tests for WCF Soap and REST services a breeze. From now on, the service repository can play a very important role in an organization by facilitating collaboration between developers and testers. Developers can create and register new services in the repository with all the related artifacts like configuration. On the other hand, Testers can just pick one of the existing services in the repository and create functional or load tests from there, with no need to deal with specific details of the service implementation, location or configuration settings. Developers and Testers can later use the result of those tests to modify the services or adjust different settings on the tests or service configuration. Gustavo Machado, one of the developers behind this project, has written an excellent post describing all the functionality that can find today in the tool. You can also see the tool in action in this Endpoint Tv episode with Jesus and Ron Jacobs.

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  • SQL Down Under Show 51 - Guest Conor Cunningham - Now online

    - by Greg Low
    Late last night I got to record an interview with Conor Cunningham.Most people that know Conor have come across him as the product team wizard that knows so much about query processing and optimization in SQL Server. Conor is currently spending quite a lot of time working on Windows Azure SQL Database, which we used to know as SQL Azure. I'm still trying to think of a good way to say "WASD". I suppose I'll pronounce it like "wassid". Windows Azure SQL Reporting is easier. I think it just needs to be pronounced like "wazza" with a very Australian accent.In the show, we've spent time on the current state of the platform, on dispelling a number of common misbeliefs about the product, and hopefully on answering most of the common questions that seem to get asked about it. We then ventured into Federations, Data Sync, and Reporting.You'll find the show (and previous shows) here: http://www.sqldownunder.com/Resources/Podcast.aspxEnjoy!PS: For those that like transcripts, we've got the process for producing them much improved now and the transcript should also be up within a few days.

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  • Using The Data Mining Query Task in SSIS

    SQL Server Integration Services (SSIS) is a Business Intelligence tool which can be used by database developers or administrators to perform Extract, Transform & Load (ETL) operations. In my previous article Using Analysis Services Processing Task & Analysis Services ... [Read Full Article]

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  • The Healthy Tension That Mobility Creates

    - by Kathryn Perry
    A guest post by Hernan Capdevila, Vice President, Oracle Fusion Apps In my previous post, I talked about the value of the mobile revolution on businesses and workers. Now let me put on a different hat and view the world from the IT department and the IT leader’s viewpoint. The IT leader has different concerns – around privacy, potential liability of information leakage, and intellectual property protection. These concerns and the leader’s goals create a healthy tension with the users. For example, effective device management becomes a must have for the IT leader, especially if you look at the Android ecosystem as an example. There are benefits to the Android strategy, but there are also drawbacks, such as uniformity – in device management, in operating systems, and in the application taxonomy and capabilities. Whereas, if you compare Android to iOS, Apple's operating system, iOS is more unified, more streamlined, and easier to manage. In either case, this is where mobile device management in the cloud makes good sense. I don't think IT departments should be hosting device management and managing that complexity. It should be a cloud service and I predict it's going to be key for our customers. A New Focus for IT Departments So where does that leave the IT departments? I think their futures are in governance, which is a more strategic play than a tactical one. Device management is tactical and it's the “now” topic. But the mobile phenomenon, if you will, is going to drive significant change in terms of how IT plans, hosts, and deploys enterprise applications. For example, opening up enterprise applications for mobile users presents some challenges unless you deploy more complicated network topologies, such as virtual private networks and threat protection technology. If you really want employees to be mobile you need to remove those kinds of barriers. But I don’t think IT departments want to wrestle with exposing their private enterprise data centers and being responsible for hosted business applications – applications in a sense that they’re making vulnerable to the public world. This opens up a significant need and a significant driver for cloud applications. However, it's not just about taking away the complexity – it's also about taking away the responsibility. Why should every business have to carry the responsibility and figure out all the nuts and bolts of how to protect themselves in this public, mobile world? When you use apps in the cloud, either your vendor or your hosting partner should have figured all that out. They need to assure the business that they are adhering to all sorts of security and compliance regulations so users can be connected and have access to information anywhere anytime. More Ideas and Better Service What’s more interesting is the world of possibilities that the connected, cloud-based world enables. I believe that the one-size-fits-all, uber-best practices, lowest-common denominator-like capabilities will go away. IT will now be able to solve very specific business challenges for the different corporate functions it serves. In this new world, IT will play a key role in enabling different organizations within a company to be best in class and delivering greater value to the line of business managers. IT will actually help to differentiate. Net result is a more agile workforce and business because each department is getting work done its own way.

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  • Today @ OOW: Identity Management for the SoMoClo world

    - by B Shashikumar
    Today at OpenWord, we have a very interesting lineup of Identity Management sessions that discuss how to extend identity management securrley to cloud, mobile and social ecosystems. Here are 3 of the can’t miss identity management sessions today: Identity Management and the Cloud: Security is regularly identified as the #1 barrier to cloud service adoption. Oracle Identity Management is designed to help customers extend and connect core identity services to SaaS applications and systems. This session explores how organizations are using Oracle Identity Management with cloud services and how some customers are offering identity management as a cloud service. Real-time External Authorization for Applications, Middleware and Databases: Externalization of authorization is key to manageability and audit. This session covers enterprise wide authorization solution deployment best practices and real-world examples of using Oracle Entitlements Server—the one-stop standards-compliant authorization solution—for middleware, applications, and data. Delivering Secure WiFi on the Tube as an Olympics Legacy from London 2012: In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. Here is the complete lineup of Identity Management sessions today at OOW.

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  • SO-Aware @ TechReady (Microsoft Event)

    - by SURESH GIRIRAJAN
    A session on SO-Aware is presented at Microsoft TechReady event this week check here for more details : http://tellagostudios.com/blog/so-aware-highlighted-microsoft-techready Check here for more details on SO-Aware and how to leverage within your enterprise if you’re using BizTalk Server, WCF Services and services build on Azure. It provides lot of capability such as: o    Centralized service repository o    Centralized configuration management o    Service testing o    Monitoring o    Transparent integration with technologies such as Visual Studio, BizTalk Server, Windows Server & Azure AppFabric among many others o    SO-Aware Test Workbench provides developers with a visually rich environment to model and control the execution of load and functional tests in a SOA infrastructure. This tool includes the first native WCF load testing engine allowing developers to transparently load test applications built on Microsoft's service oriented technologies such as WCF, BizTalk Server or the Windows Server or Azure AppFabric.

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  • How to securely store and update backup on remote server via ssh/rsync

    - by Sergey P. aka azure
    I have about 200 Gb of pictures (let's say about 1 mb/file, 200k files) on my desktop. I have access (including root access) to remote linux server. And I want to have updateable backup of my pictures on remote server. rsync seems to be the right tool for such kind of job. But other people also have access (including root access) to this server and I want to keep my pictures private. So the question is: what is the best way to keep private files on remote "shared" linux server securely?

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  • Oracle BPM Marketing Update

    - by JuergenKress
    Thanks to Ajay Khanna from the global marketing team for the comprehensive BPM marketing overview: Content and Collateral Whitepaper: What's New in Oracle BPM Suite 11g: Review By Bruce Silver Business Driven Process Management Analyst Report: [Ovum] SWOT Assessment: Oracle BPM Suite 11g Solution Brief: Managing Unpredictability with BPM for Adaptive Case Management Solution brief: BPM in the Public Sector: Increasing Efficiency and Responsiveness Datasheet: Automating Financial Reports Approval with Oracle Process Accelerators Financial Services Loan Origination Business Account Opening Electronic Forms Management Public Sector Incident Reporting Oracle Process Accelerators for Horizontal Solutions Employee Onboarding References: BPM Suite Customers in Action Video: Avea Legal Department runs Better with BPM University of Melbourne Improves Efficiency with Oracle BPM Press: San Joaquin County Leverages Oracle to Deliver Better Services to its 650,000 Residents On-Demand Assets Webcast: New Directions with Business-Driven BPM - New Oracle BPM Suite Extend Your Applications with Oracle Business Process Management Screen Cast: Customer Experience on Your Mind? Think BPM + Social + Mobile Video: Introducing Oracle BPM Suite Assessment Tool : BPM Maturity Self Assessment Blog Series Transforming Public Sector With Process Excellence New Oracle Process Accelerators in Financial Services & Telco Blog: Detect, Analyze, Act Fast with BPM Part I - Manage Processes, the way Octopus does Part II - Perry Mason and the Case of the Unstructured Process Part III - Managing the Unstructured, the Flexible and the Adaptive Resource Kits BPM Resource Kit Financial Services: BPM in Financial Services Public Sector: Transforming Public Sector with Process Excellence SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: BPM,bpm marketing,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Using Computer Management (MMC) with the Solaris CIFS Service (August 25, 2009)

    - by user12612012
    One of our goals for the Solaris CIFS Service is to provide seamless Windows interoperability: not just to deliver ubiquitous, multi-protocol file sharing, which is obviously a major part of this project, but to support Windows services at a fundamental level.  It's an ongoing mission and our latest update includes support for Windows remote management. Remote management is extremely important to Windows administrators and one of the mainstay tools is Computer Management. Computer Management is a Windows administration application, actually a collection of Microsoft Management Console (MMC) tools, that can be used to configure, monitor and manage local and remote services and resources.  The MMC is an extensible framework of registered components, known as snap-ins, which allows Computer Management to provide comprehensive management features for both the local system and remote systems on the network. Supported Computer Management features include: Share ManagementSupport for share management is relatively complete.  You can create, delete, list and configure shares.  It's not yet possible to change the maximum allowed or number of users properties but other properties, including the Share Permissions, can be managed via the MMC. Users, Groups and ConnectionsYou can view local SMB users and groups, monitor user connections and see the list of open files. If necessary, you can also disconnect users and/or close files. ServicesYou can view the SMF services running on an OpenSolaris system.  This is a read-only view - we don't support service management (the ability to start or stop) SMF services from Computer Management (yet). To ensure that only the appropriate users have access to administrative operations there are some access restrictions on these remote management features. Regular users can: List shares Only members of the Administrators or Power Users groups can: Manage shares List connections Only members of the Administrators group can: List open files and close files Disconnect users View SMF services View the EventLog Here's a screenshot when I was using Computer Management and Server Manager (another Windows remote management application) on Windows XP to view some open files on an OpenSolaris system to prepare a slide presentation on MMC support.

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  • 7-Eleven Improves the Digital Guest Experience With 10-Minute Application Provisioning

    - by MichaelM-Oracle
    By Vishal Mehra - Director, Cloud Computing, Oracle Consulting Making the Cloud Journey Matter There’s much more to cloud computing than cutting costs and closing data centers. In fact, cloud computing is fast becoming the engine for innovation and productivity in the digital age. Oracle Consulting Services contributes to our customers’ cloud journey by accelerating application provisioning and rapidly deploying enterprise solutions. By blending flexibility with standardization, our Middleware as a Service (MWaaS) offering is ensuring the success of many cloud initiatives. 10-Minute Application Provisioning Times at 7-Eleven As a case in point, 7-Eleven recently highlighted the scope, scale, and results of a cloud-powered environment. The world’s largest convenience store chain is rolling out a Digital Guest Experience (DGE) program across 8,500 stores in the U.S. and Canada. Everyday, 7-Eleven connects with tens of millions of customers through point-of-sale terminals, web sites, and mobile apps. Promoting customer loyalty, targeting promotions, downloading digital coupons, and accepting digital payments are all part of the roadmap for a comprehensive and rewarding customer experience. And what about the time required for deploying successive versions of this mission-critical solution? Ron Clanton, 7-Eleven's DGE Program Manager, Information Technology reported at Oracle Open World, " We are now able to provision new environments in less than 10 minutes. This includes the complete SOA Suite on Exalogic, and Enterprise Manager managing both the SOA Suite, Exalogic, and our Exadata databases ." OCS understands the complex nature of innovative solutions and has processes and expertise to help clients like 7-Eleven rapidly develop technology that enhances the customer experience with little more than the click of a button. OCS understood that the 7-Eleven roadmap required careful planning, agile development, and a cloud-capable environment to move fast and perform at enterprise scale. Business Agility Today’s business-savvy technology leaders face competing priorities as they confront the digital disruptions of the mobile revolution and next-generation enterprise applications. To support an innovation agenda, IT is required to balance competing priorities between development and operations groups. Standardization and consolidation of computing resources are the keys to success. With our operational and technical expertise promoting business agility, Oracle Consulting's deep Middleware as a Service experience can make a significant difference to our clients by empowering enterprise IT organizations with the computing environment they seek to keep up with the pace of change that digitally driven business units expect. Depending on the needs of the organization, this environment runs within a private, public, or hybrid cloud infrastructure. Through on-demand access to a shared pool of configurable computing resources, IT delivers the standard tools and methods for developing, integrating, deploying, and scaling next-generation applications. Gold profiles of predefined configurations eliminate the version mismatches among databases, application servers, and SOA suite components, delivered both by Oracle and other enterprise ISVs. These computing resources are well defined in business terms, enabling users to select what they need from a service catalog. Striking the Balance between Development and Operations As a result, development groups have the flexibility to choose among a menu of available services with descriptions of standard business functions, service level guarantees, and costs. Faced with the consumerization of enterprise IT, they can deliver the innovative customer experiences that seamlessly integrate with underlying enterprise applications and services. This cloud-powered development and testing environment accelerates release cycles to ensure agile development and rapid deployments. At the same time, the operations group is relying on certified stacks and frameworks, tuned to predefined environments and patterns. Operators can maintain a high level of security, and continue best practices for applications/systems monitoring and management. Moreover, faced with the challenges of delivering on service level agreements (SLAs) with the business units, operators can ensure performance, scalability, and reliability of the infrastructure. The elasticity of a cloud-computing environment – the ability to rapidly add virtual machines and storage in response to computing demands -- makes a difference for hardware utilization and efficiency. Contending with Continuous Change What does it take to succeed on the promise of the cloud? As the engine for innovation and productivity in the digital age, IT must face not only the technical transformations but also the organizational challenges of the cloud. Standardizing key technologies, resources, and services through cloud computing is only one part of the cloud journey. Managing relationships among multiple department and projects over time – developing the management, governance, and monitoring capabilities within IT – is an often unmentioned but all too important second part. In fact, IT must have the organizational agility to contend with continuous change. This is where a skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. With a lifecycle services approach to delivering innovative business solutions, Oracle Consulting Services has expertise and a portfolio of services to help enterprise customers succeed on their cloud journeys as well as other converging mega trends .

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  • WmiPrvSE.exe consuming 25% of CPU on Win7

    - by Ken Hortsch
    On my HP laptop the WMI Provider Host was consuming 25% of my CPU.  This just started one day.  The offending process ended up being the HP Wireless Assistant Service, which is not needed as Win7 provides WiFi services. To turn it off: On your desktop right-click on Computer and select Manage Select Services and Applications and double click Services Right click on the HP Wireless Assistant Service and select Properties Change the Startup Type to Manual

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  • Roles of an SEO Expert in Website Promotion

    The steps to be taken by an SEO expert proves to be crucial in the promotion of a website. Determining the ways of increasing the rankings of a website is the primal responsibility of any expert dealing with SEO services. Your website lacks publicity if it is not promoted well enough even though the services offered are excellent. In order for you to offer the services provided by your organization, you need to explain about them first.

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  • What is SOA ?

    - by llaszews
    First, let’s mention what SOA is not: • SOA is not the same thing as web services. Web Services implies the use of standard such as Java/JAX-RPC, .NET or REST. Web Services also implies the use of a WSDL, SOAP, and/or J2EE Connector Architecture (J2EE CA) and HTTP. SOA architectures can be implemented using J2EE CA, XML file transfer or Remote Procedural Call (RPC) over File Transfer Protocol (FTP), TCP/IP, Remote Method Invocation (RMI) or other protocols. In other words, Web Services are a very specific set of technologies. SOA is a concept and can be implemented in many different ways. Some very rudimentary, such as transfering flat files between applications. • SOA will not solve all of your problems. It will make your business more agile, increase business visibility, reduce integration costs and provide better reuse. However, if you don’t need help in these area or expect SOA to cure all of your IT problems, you are looking in the wrong place. • The concepts behind SOA are not new, but SOA is also not mature. SOA as it stands today has really only been around for 5 years. The concepts of standards based protocol handlers, predefined communication schemas and remote method invocation have been around for decades. So, what is SOA? SOA is an architectural blueprint, a way of developing applications, and a set of best practices. SOA is not an ‘out of the box’ solution you buy, install and then have up and running in a matter of months. SOA is a journey to a better way of doing business and the technology architecture to support this better way of doing business. SOA is also a broader set of technologies including more then just web services. Techologies like an Enterpirse Service Bus (ESB), Business Processs Execution Language (BPEL), message queues and Business Activity Monitoring (BAM) all are part of a SOA architecture. So, what is SOA? SOA is an architectural blueprint, a way of developing applications, and a set of best practices. SOA is not an ‘out of the box’ solution you buy, install and then have up and running in a matter of months. SOA is a journey to a better way of doing business and the technology architecture to support this better way of doing business. SOA is also a broader set of technologies including more then just web services. Techologies like an Enterpirse Service Bus (ESB), Business Processs Execution Language (BPEL), message queues and Business Activity Monitoring (BAM) all are part of a SOA architecture. Read more here: Oracle Modernization Solutions

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  • Understanding WCF Hosting

     WCF is a flagship product from  Microsoft for developing distributed application using SOA. Prior to WCF   traditional ASMX Web services were hosted only on Internet Information Services (IIS). The hosting options for WCF services are significantly enhanced from ... [Read Full Article]

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