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  • Cloning a failing disk (Win 7)

    - by daveh551
    I have a Windows 7 machine with several partitions on a 1.5T drive. Windows has been complaining about disk errors and imminent failure, so I have purchased a new 2TB drive. The failing disk has not completely failed, and, in fact, I was able to boot Windows from it (after a couple tries) and examine the SMART logs - the only RED item was 1 sector being reallocated. But when I try to Clone it to the new Drive using Acronis True Image Home (2010), True Image can see the drive, the partitions, and the contents, but when it goes to actually do the clone, it says "Failed to move. Make sure the destination disk is not smaller than the source disk, and that there are not errors on the disk" (or something like that). What are some other options for simply cloning the failing drive. I'd like to clone the entire disk, but am willing to do it partition by partition if necessary. Was this a known failing of the 2010 edition of ATI, or is it really something hosed in my system. Would upgrading to the 2012 edition be likely to work any better? (I'd download the trial and try it out, but if I remember right, the cloning operation is disabled in the trial version), and I don't have enough free disk space to make an entire image.) What are some other cloning software packages if ATI won't work? Note that I'm only looking to clone the disk, not make an image as a back up - I use Ghost for that, and can fall back to that if I have to. It looks to me like CloneZilla would do the job. Any recommendations? Thanks, and if this duplicates other questions, I apologize.

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  • Howto align partitions in Linux + NetApp

    - by santisaez
    NetApp support has suggested us aligning partitions to improve performance, in short: starting sector must be divisible by 8. How can I move the start point in a misaligned partition -in production, with ext3- under Linux? A screenshot with a misaligned (start=63s) and aligned (start=64s) partition is available at: http://filesocial.com/lkwvvn2 (If anyone is interested in this topic, NetApp has a good document explaining performance issues in misaligned partitions, search for "tr-3747": Best Practices for File System Alignment in Virtual Environments.) I have tried using parted "resize + move" commands, but when moving start point a get this error: (parted) resize Partition number? 1 Start? [64s]? End? [419425019s]? 419425018 (parted) move Partition number? 1 Start? 65 End? [419425019s]? 419425019 Error: Can't move a partition onto itself. Try using resize, perhaps? Using fdisk 'b' command in expert mode ('move beginning of data in a partition') works, but it doesn't move the file system.. thanks!!

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  • No partition on USB Flash Drive?

    - by Skytunnel
    A friend gave me a corrupted USB memory stick to try recovery data from. But I've had some unusual results, so thought I'd share to see if anyone is familiar with this problem... First off I just tried opening from my own PC. Windows prompted to Format the drive, which I of course declined Downloaded TestDisk to anaylsis the drive. And right away I noticed something strange, on the listed drives it comes up as Disk /dev/sdc - 6144 B - USB Flash Drive That's right, the first USB flash drive smaller than a floppy disk!? Moving on anyway... first anaylsis comes up with: Partition sector doesn't have the endmark 0xAA55 TestDisk's Quick Search gave no results, moved on to Deeper Search: No partition found or selected for recovery This left me stumped. I tired a couple of other programs with no success I did manage to get a backup image, but it was just as small as TestDisk indicated, so nothing of use on it After a few hours trying various suggestions from other sources, I gave in and just tried formatting the drive. But returned the message: Windows was unable to complete the format. From googling that, the suggestion was to delete the partition. But there is no partition to delete in this case. most recently I've tried formatting from cmd, and got this result: Format D: /FS:FAT32 The type of the file system is RAW The new file system is FAT32 Verifying 0M 11 bad sectors were encountered during the format. These sectors cannot be guaranteed to have been cleaned The volume is too small for FAT32 Anyone got any suggestions? UPDATE: As per suggestion from @Karen, I tried running a CLEAN from DISKPART, results as follows DiskPart has encountered an error: The request could not be preformed because of an I/O device error.

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  • How can I duplicate HBCD's XP boot loader with my MBR?

    - by Warpstone
    I'm stumped. I'm migrating a Win XP Lenovo T500 to an SSD: I copied the XP partition using EaseUS to the SSD. Aligned the boot sector using Gparted The MBR needs to be rebuilt (fair enough) However, all attempts to use the Windows Recovery console hang (both via a boot CD and even when the console was installed as a boot option). I've tried using a bunch of tools to rebuild/replace the MBR, but no dice. They all say the MBR has been fixed, but I cannot load Windows from the SSD. The HBCD's boot from windows option works just fine however. I'm confused as to what HBCD can do that my drive can't. How can I get that functionality on my SSD? Is it a MBR fix I can mirror? The SSD is extremely fast when I do use HBCD to boot up... but it would be nice to not need a token-based access to the machine! :) Note: I know, windows 7 may be worth a fresh install, but I'm trying to avoid the cost and hassle if possible.

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  • Windows Vista freezes

    - by Kakurady
    Windows Vista (32-bit) would randomly freeze on my computer, usually 15-30 minutes after login but can happen just after login. All applications would stop responding and the hard drive will not make any sound, and after a while, the mouse cursor will also stop moving. I dual-boot Ubuntu, and that still works fine. It started with the computer freezing when loading Team Fortress 2. Alt-Tab and Ctrl-Alt-Del have no effect, and the hard drive does not make any sound. I tried to verify the game data using Steam and that freezes the computer too. So I stupidly reinstalled the game. Now the game doesn't freeze when it starts, but instead the whole computer randomly freezes. This computer is a Dell XPS M1530 with a 320GB (298GiB) drive (WDC WD3200BEVT-7) split 5-ways, with Windows and Linux a partition each, one more for Linux swap space, and another two partitions for Dell diagnostic program and factory image and drivers. There was once where the hard drive would make clicking noises all day, and only stopped when I rebooted the computer. Since then, the BIOS diagnostics would fail the drive (for "self-test log contains previous errors") whenever ran. (The on-disk diagnostics cannot be run because I overwrote the MBR with GRUB.) Naturally, I thought the hard drive could be the problem. CHKDSK found one bad sector, but this seems to have no effect. System File Checker found two protected files with wrong hashes, one is some kind of IE manifest, and the other is a tcpmon.ini. Neither of them can be restored because their back up copy also have wrong hashes. Nothing about system failures in the event viewer. What should I do next?

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  • Recovering data from an external hard drive

    - by CCallaghan
    I have a WD Elements 2GB hard drive (formatted NTFS). I accidentally kicked out the USB cable while writing data to the disk, and now I can't access most of the data. Although this was ostensibly my backup drive, there is a great deal of important material on there which was only on there. I realise how idiotic this makes me. (So, formatting is not an option.) Things I've tried/information I've gathered: Windows Explorer will recognise the drive itself. However, it will not access most directories therein (and will sometimes crash when exploring). I can access all of the directories through the command line, but the dir command will often report that it can't read any files in most of the directories. The situation was similar when I hooked it up to an Ubuntu machine: the file explorer crashed, but I could access directories - but not files in those directories - via terminal commands. Several files I tried to copy out either resulted in an I/O error being reported or resulted in the command line crashing. The Disk Management utility on Windows reports a healthy disk formatted as NTFS and not RAW. It also indicates the correct amount of space used up and its capacity (so it seems that the files are not deleted). I've tried to run chkdsk, but that hangs on Step 2 (checking indexes) at 74%. Step 1 reported no bad sectors. I tried Recuva, but that didn't seem to work (stalled at 0% for half an hour). I should also note that the disk doesn't seem to be spinning smoothly; it seems to be chopping back, like it's reading the same sector over and over again. I noticed this after I kicked out the cable. Any help would be greatly appreciated. Update: It would seem the problem has taken a turn for the worse. The external hard drive now shows up on my computer as a local disk and is not mountable by Linux.

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  • In need of assistance for recovering a lost partition

    - by Tek
    The program that has worked for the most part is Active@ Partition Recovery. I'm so close but yet so far from recovering my data. Okay so here's what happens. In the following screenshot (blanked out a folder and filename with profanity in case some of you guys are at work :P), it detects the partition I accidentally deleted with ALL 100% of my data listed. Of course, I didn't write ANY data to that drive after I did this. But when I click "recover" and finishes the recovery process, in Windows I click on the partition that was just was just recovered... It's EMPTY. The program seems to be able to see my lost files, but when I recover the partition windows doesn't seem to think the same =( Things I tried: I tried running a chkdsk /r /f after I recovered the partition, apparently it couldn't find any errors. Tried using other software like TestDisk to recover the partition, but they (all) act similar to Windows in that it detects the (missing) partition but when I browse it there's no files. The partition is there along with all the file and data information. The sector information is also in the screenshot, is there any way I can use this to my advantage in recovering my data? Other information: Dualboot: Win8 / Ubuntu 12.10 x64 1TB Internal desktop drive, GPT Layout, NTFS formatted drive, 64K allocation size.

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  • System randomly freezes yet mouse still moves

    - by user784446
    This problem has lasted for the past 48 hours. The first time it happened, a program I was running stopped responding, so I tried to end it from task manager. The processes at first were listed fine until hovered upon. Eventually, despite the mouse still being able to move, after a few persisting clicks the mouse finally stopped moving. The screen went blank shortly thereafter. The second time it occurred, items on the screen stopped responding - hovering over the taskbar or such wouldn't elicit a response. Sound would still play however. Eventually, the mouse became unresponsive and the system restarted itself. I suspect that it may be a problem of my SSD drive. After looking through some Google search results, I downloaded HDTunePro to determine if there's a problem with the drive. Results returned a problem of reallocated sector count. An error scan also revealed 48 bad sectors. Also, an attempt to backup the contents of the most important areas of the drive returned a few explorer "Error: cannot read source from disk" errors. Should I ditch the drive and use another drive or is there anything that can be done to repair the drive? SSD: OCZ Petrol 64gb CPU: AMD Athlon II X4 640 RAM: Generic 3GB DDR2 Motherboard: Gigabyte MA74GM-S2H OS: Windows 7 Ultimate x64 Thanks!

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  • Disk fragmentation when dealing with many small files

    - by Zorlack
    On a daily basis we generate about 3.4 Million small jpeg files. We also delete about 3.4 Million 90 day old images. To date, we've dealt with this content by storing the images in a hierarchical manner. The heriarchy is something like this: /Year/Month/Day/Source/ This heirarchy allows us to effectively delete days worth of content across all sources. The files are stored on a Windows 2003 server connected to a 14 disk SATA RAID6. We've started having significant performance issues when writing-to and reading-from the disks. This may be due to the performance of the hardware, but I suspect that disk fragmentation may be a culprit at well. Some people have recommended storing the data in a database, but I've been hesitant to do this. An other thought was to use some sort of container file, like a VHD or something. Does anyone have any advice for mitigating this kind of fragmentation? Additional Info: The average file size is 8-14KB Format information from fsutil: NTFS Volume Serial Number : 0x2ae2ea00e2e9d05d Version : 3.1 Number Sectors : 0x00000001e847ffff Total Clusters : 0x000000003d08ffff Free Clusters : 0x000000001c1a4df0 Total Reserved : 0x0000000000000000 Bytes Per Sector : 512 Bytes Per Cluster : 4096 Bytes Per FileRecord Segment : 1024 Clusters Per FileRecord Segment : 0 Mft Valid Data Length : 0x000000208f020000 Mft Start Lcn : 0x00000000000c0000 Mft2 Start Lcn : 0x000000001e847fff Mft Zone Start : 0x0000000002163b20 Mft Zone End : 0x0000000007ad2000

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  • Almost All Logical Volumes Disappeared - Recovery?

    - by Alex
    We had a hard disc crash of one of two hard discs in a software raid with a LVM on top. The server is running Citrix xenserver. On the hard disk which is still intact, the volume group gets detected well, but only one LV is left. (some hashes replaced by "x") # lvdisplay --- Logical volume --- LV Name /dev/VG_XenStorage-x-x-x-x-408b91acdcae/MGT VG Name VG_XenStorage-x-x-x-x-408b91acdcae LV UUID x-x-x-x-x-x-vQmZ6C LV Write Access read/write LV Status available # open 0 LV Size 4.00 MiB Current LE 1 Segments 1 Allocation inherit Read ahead sectors auto - currently set to 256 Block device 253:0 root@rescue ~ # vgdisplay --- Volume group --- VG Name VG_XenStorage-x-x-x-x-408b91acdcae System ID Format lvm2 Metadata Areas 1 Metadata Sequence No 4 VG Access read/write VG Status resizable MAX LV 0 Cur LV 1 Open LV 0 Max PV 0 Cur PV 1 Act PV 1 VG Size 698.62 GiB PE Size 4.00 MiB Total PE 178848 Alloc PE / Size 1 / 4.00 MiB Free PE / Size 178847 / 698.62 GiB VG UUID x-x-x-x-x-x-53w0kL I could understand if a full physical volume is lost - but why only the logical volumes? Is there any explanation for this? Is there any way to recover the logical volumes? EDIT We are here in a rescue system. The problem is that the whole server does not boot (GRUB error 22) What we are trying to do is to access the root filesystem. But everything was in the LVM. We have only this: (parted) print Model: ATA SAMSUNG HD753LJ (scsi) Disk /dev/sdb: 750GB Sector size (logical/physical): 512B/512B Partition Table: msdos Number Start End Size Type File system Flags 1 32.3kB 750GB 750GB primary boot, lvm And this 750GB LVM volume is exactly what we see on top.

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  • Boot stuck at blinking cursor before GRUB - only works via BIOS boot menu

    - by delta1
    I have a new box running Debian Squeeze. Grub is installed on /dev/sda, but when booting up I just get a blinking cursor, before the Grub menu. I can only boot to grub successfully when I choose boot options (during post) and select that specific drive! I have made sure the correct drive is set to boot first in the BIOS. So Grub works, but the system won't boot to that drive automatically? Any ideas on what could cause this? Drives sda/b/c are all 2TB (sda runs the system with b/c as raid device md0) with the following partitions: $ cat /proc/partitions major minor #blocks name 8 0 1953514584 sda 8 1 977 sda1 8 2 9765625 sda2 8 3 6445313 sda3 8 4 1937302627 sda4 8 32 1953514584 sdc 8 16 1953514584 sdb 9 0 1953513424 md0 but # fdisk -l /dev/sda gives WARNING: GPT (GUID Partition Table) detected on '/dev/sda'! The util fdisk doesn't support GPT. Use GNU Parted. Disk /dev/sda: 2000.4 GB, 2000398934016 bytes 255 heads, 63 sectors/track, 243201 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 Device Boot Start End Blocks Id System /dev/sda1 1 243202 1953514583+ ee GPT Any insight into this strange behaviour would be greatly appreciated.

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  • HDD dead forever???

    - by Roberto
    Yesterday I turned on my computer and it couldn't boot. I found out the hd (320GB SATA Seagate Momentus 7200.3 for notebook) was broken, it couldn't be recognized by the BIOS. I have another of the same hd, so I exchanged the boards. I found out that there is a problem on its board since my good hd didn't work. But the broken hd doesn't work with the good board as well: it can be recognized but when I insert a Windows Instalation DVD it says the hd is 0GB. I put it in a case and use it in another computer via USB, and but it doesn't show up in the "My Computer". I used a software to recover files called "GetDataBack for NTFS", it recognized the hd but with the wrong size (2TB). I try to make it read the hd but it get an I/O error reading sector. It tries to read, the hd spins... So, since I'm using a good board on it, the problem seems to be internal. Is there anything someone could do recover the files from it?

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  • Shrinking windows and recovery partitions on the samsung new series 9

    - by bobbaluba
    I just bought a samsung NP900X3C, and as I was going to install linux, I noticed the windows partitions and recovery partitions occupied a major portion of the disk. The disk is a 128 GB SSD, and I want to keep the windows partition in order to play some games once in a while, but the windows disk is already 45GB full (with no installed programs) and the recovery partition is 20GB. That leaves under 60 GB for linux, which is not optimal, since that is what I'm going to be using most of the time, and there would be no room for games on the windows partition. There are also two small partitions that I don't know what are doing, one 100mb at the start of the disk that I'm guessing is some kind of boot partition, and one 5GB, that is described as an OS/2 hidden C: drive What I'm wondering is: can i delete the recovery partition? What about the mystical 5gb partition? Here is what fdisk reports: ubuntu@ubuntu:~$ sudo fdisk -l Disk /dev/sda: 128.0 GB, 128035676160 bytes 255 heads, 63 sectors/track, 15566 cylinders, total 250069680 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x83953ffc Device Boot Start End Blocks Id System /dev/sda1 * 2048 206847 102400 7 HPFS/NTFS/exFAT /dev/sda2 206848 198273023 99033088 7 HPFS/NTFS/exFAT /dev/sda3 198273024 207276031 4501504 84 OS/2 hidden C: drive /dev/sda4 207276032 250068991 21396480 27 Hidden NTFS WinRE

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  • Windows Server 2008 (x64): Wont boot past bios page

    - by WebSolProv
    Happy New Year, Since a month or so ago I inherited responsibility for small network administration for my sins. The domain controller (yes there is only one, and yes I know it is best practice to have two even in a small domain setup) went down overnight and I have been trying all day to get it back up and running. Unfortunately this machine also administers our entire ActiveDirectory setup: 1) It goes thru the BIOS without any errors, nothing whatsoever 2) It gets into the “select safe mode, safe mode with networking, normal” etc and if you select either of the safe mode options it loads a few files then reboots. If you select normal it just runs for a bit (doesn’t get to the windows splash screen) and then reboots again. 3) If you select windows repair, it asks for an image to repair too: however it would appear that none was taken that can be used (!!) or one is not being shown. 4) I have tried repairing the boot sector and the boot configuration using Bootrec.exe, both which it says were completed successfully but still it doesn’t work. 5) I have tried swapping the drives into another server to rule out hardware and that didn’t work either so clearly it’s the OS. 6) I have tried running chkdsk which ran fine, and also memory check which was also fine. We do have another machine on the network that was installed as a DC so when we decommission the current infrastructure but when I try and "promote" this to the lead DC then I get “you cannot modify domain or trust information because a PDC emulator cannot be contacted" so I am unable to replicare the ActiveDirectory details. If anyone can think of any direction I should follow it would be greatly appreciated, Thanks, Alex

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  • PHP script keeps doing mmap/munmap

    - by Aurélien Momow
    Hello, My PHP script contains a loop, which does nothing much more than echoing and dereferencing pointers (like in $tab[$othertab[$i]]- stuff). It was working great until yesterday, when this script starting being VERY slow (like 50 times slower than before). After using strace, i figured out that 90% of the time, the script does mmap/munmap. Here is a random portion of the strace log : mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 munmap(0x7fac0156c000, 266240) = 0 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0156c000 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac0152b000 mmap(NULL, 266240, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fac014ea000 Here is the result of the strace -c command : % time seconds usecs/call calls errors syscall ------ ----------- ----------- --------- --------- ---------------- 82.77 0.004092 0 13542 mmap 9.69 0.000479 0 3642 write 7.54 0.000373 0 13541 munmap 0.00 0.000000 0 100 read 0.00 0.000000 0 88 poll 0.00 0.000000 0 25 4 access ------ ----------- ----------- --------- --------- ---------------- 100.00 0.004944 30938 4 total Here is the php script : function affAnnonce($tabAnnonces, $isDoublon = 0) { GLOBAL $db, $base, $tabDomaine, $doublon, $traduction, $tab_contrat, $tab_emploi, $tab_categ, $tab_metier, $tab_region, $tab_departement, $tab_secteur, $tab_experience, $calc_all, $tabLangues, $tabLanguesNiveau, $tabNoAffAnnonce, $tabHisto; foreach($tabAnnonces AS $tmp) { if (in_array($tmp['id'], $tabNoAffAnnonce) === true) { continue; } $value->host = "../"; foreach($tabDomaine AS $domaine => $valeur) { if ($domaine == $tmp['domaine']) { $value->host = $valeur->host; break; } } // Ordre // secteur;metier;contrat;emploi;region;langues;domaine $tabPushModif = array(); if ($tmp['push_preview'] != '') { $tabPushModif = explode(';', $tmp['push_preview']); $tabPushModif['secteur'] = $tabPushModif[0]; $tabPushModif['metier'] = $tabPushModif[1]; $tabPushModif['contrat'] = $tabPushModif[2]; $tabPushModif['id_emploi'] = $tabPushModif[3]; $tabPushModif['regions'] = $tabPushModif[4]; $tabPushModif['langues'] = $tabPushModif[5]; $tabPushModif['domaine'] = $tabPushModif[6]; } $infoSoc = get_nom_societe($tmp['id_societe']); $number = ($tmp['nb_preview_push'] != '' ? $tmp['nb_preview_push'] : '&nbsp;'); $secteurs = explode ("/", $tmp[secteur]); $sector = ""; $count_sect = count($secteurs); for ($k = 0; $k < $count_sect; $k++) { if ($secteurs[$k] != '') { $sector .= $tab_secteur[$secteurs[$k]].'/'; } } $tmp['poste'] = apresinsertion($tmp['poste']); $tmp['metier'] = $tab_metier[$tmp['metier']]; $tmp['region'] = $tab_region[$tmp['region']]; $tmp['departement'] = $tab_departement[$tmp['departement']]; $tmp['secteur'] = $sector; $tmp['id_contrat'] = $tmp['contrat']; $tmp['contrat'] = $tab_contrat[$tmp['contrat']]; $tmp['emploi'] = $tab_emploi[$tmp['id_emploi']]; $tmp['categorie'] = $tab_categ[$tmp['categorie']]; echo '<tr id="'.($isDoublon ? 'dbl_' : '').$tmp['id'].'"><td align="center" class="tdFirst nowrap dbl_'.$tmp['id'].'" id="aff_'.$tmp['id'].'"'; switch($tmp['affiche']) { case '0': echo ' bgcolor=#DBB7FF'; break; default : ; } echo '><a href=?op=annonces&search4='.$tmp[id].' target=_new>'.$tmp[id].'</a><br />'; echo '<a href="'.$value->host.'" target="blank">'.strtoupper($tmp['domaine']).'<br /><img src="../images/flags/'.$tmp['domaine'].'.png" border=0 align=middle></a>'; echo '</TD><TD align=center class=tdNext'; if ($tmp['filtre'] == 1) echo ' bgcolor=#FF0000'; echo '>'; if ($isDoublon) echo '<a id="'.$tmp['id'].'" class="doublon" href="#">DOUBLON</a> - '; if (($tmp[id_reponse] == 1) || ($tmp[id_reponse] == 2) || ($tmp[id_reponse] == 4) || ($tmp[id_reponse] == 5)) echo '<a href="javascript:voir_annonce(\''.$tmp['id'].'\', \''.$value->host.'\')" onMouseOver="showPreview('.$tmp['id'].');" onMouseOut="hidePreview('.$tmp['id'].');">'.$tmp['poste'].'</a>'; if ($tmp[id_reponse] == 3) echo '<a href="javascript:voir_annonce3(\''.$tmp['url_reponse'].'\')" onMouseOver="showPreview('.$tmp['id'].');" onMouseOut="hidePreview('.$tmp['id'].');">'.$tmp['poste'].'</a>'; if ($tmp['urgent'] == 1) print " - <font class=r_bold>urgent</font>"; if ($tmp['gold'] == 1) print " - <font class=g_bold>gold</font>"; if ($tmp['cvtheque'] == 1) print " - CVthèque"; if ($tmp['url_reponse'] != '' && $tmp['id_reponse'] != 3) { echo '<br /><br />URL - '; $len = strlen($tmp['url_reponse']); if ($len > 50) { $link = substr($tmp['url_reponse'], 0, 47).'...'; } else { $link = $tmp['url_reponse']; } echo '<a href="'.$tmp['url_reponse'].'" style="color: #666;" target="_blank">'.$link.'</a>'; } // Début du div ou sera placé l'annonce echo '<br /><div id="preview_'.$tmp['id'].'" name="preview_'.$tmp['id'].'" class="tdStyle1" style="z-index: 1000; display: none; position: fixed; left: 0px; top: 0px; padding: 4px; border: 1px solid #666; background: #fff; text-align: left; width: 777px;" onMouseOver="showPreview('.$tmp['id'].');" onMouseOut="hidePreview('.$tmp['id'].');">'; $tmp["url"] = substr($tmp["url"], 7); $id_modele = getIdModeleByAnnonce($tmp['id_societe'], $tmp["id"], $tmp['domaine']); $tmp["poste"] = mb_strtoupper($tmp["poste"]); $isFnh = isFnhAnnonce($tmp['id']); $logo = ""; if ($isFnh) { $logo_jpg = getFnhLogo(); $logo = "<img align='center' border='0' src='".$logo_jpg."' />"; } else { if ($id_modele > 0) { if ($tmp['id_reponse'] == 1) { $logo_gif = "../fichiers/societes/".$tmp['id_societe']."/".$id_modele.".gif"; if (file_exists($logo_gif)) { $logo = "<img align=center border=0 src=".$logo_gif.">"; } } else { $rep = "../fichiers/societes/".$tmp['id_societe']."/".$id_modele; $logo_jpg = $rep.".jpg"; $logo_swf = $rep.".swf"; $logo_gif = $rep.".gif"; if (file_exists($logo_jpg)) { $logo = "<img align=center border=0 src=".$logo_jpg.">"; } elseif (file_exists($logo_swf)) $logo = '<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=7,0,0,0" width="120" height="600"> <param name=movie value="'.$logo_swf.'"> <param name=quality value=high> <embed src="'.$logo_swf.'" quality=high pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="120" height="600"></embed> </object>'; elseif (file_exists($logo_gif)) { $logo = "<img align=center border=0 src=".$logo_gif.">"; } } } } if (strlen($logo) > 0 && strlen($tmp['url']) > 0) $logo = "<a href=http://".$tmp['url']." target=_blank>".$logo."</a>"; if (strlen($tmp['url_reponse']) <= 0) { $tmp['url_reponse'] = "../jobs/repondre_annonce.php?id=".$tmp['id']."\" onClick=\""; if ($tmp['contact_email'] == "") $tmp['url_reponse'] .= "alert('".$traduction->aff_word("repondre_courrier", $tabTrad['only_word']).'\n'.$tmp['societe'].'\n'.str_replace("<br />", '\n', ereg_replace("[\r\n\t]", "", $tmp['adresse']))."');"; else $tmp['url_reponse'] .= "popUp(this.href, 'scroll', 540, 400);"; $tmp['url_reponse'] .= "return false;"; } ?> <table width="775" cellspacing="0" cellpadding="0" border=0> <? if ($tmp['id_reponse'] != "2") { ?> <tr> <td width="575" align=center valign=top> <table width="535" border=0 cellspacing=0 cellpadding=2> <tr> <td colspan="2" class="nom_societe"><?=$tmp['societe']?></td> </tr> <tr> <td colspan="2"><hr size=1 color=#000000></td> </tr> <tr> <td colspan="2" align="right"><?=date_2fr($tmp["date_affichage"], 1)?></td> </tr> <tr> <td align="right" class=bold><?=$traduction->aff_word("pays")?>&nbsp;:</td> <td align="left"><?=$tmp['pays0']?></td> </tr> <? if ($tmp['region']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("region")?>&nbsp;:</td> <td align="left"><?=$tmp['region']?></td> </tr> <? } if ($tmp['departement']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("departement")?>&nbsp;:</td> <td align="left"><?=$tmp['departement']?></td> </tr> <? } if ($tmp['ville']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("ville")?>&nbsp;:</td> <td align="left"><?=$tmp['ville']?></td> </tr> <? } if ($tmp['debut']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("debut_travail")?>&nbsp;:</td> <td align="left"><?=$tmp['debut']?></td> </tr> <? } ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("type_contrat")?>&nbsp;:</td> <td align="left"><?=$tmp['contrat']?></td> </tr> <? if ($tmp['emploi']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("type_emploi")?>&nbsp;:</td> <td align="left"><?=$tmp['emploi']?></td> </tr> <? } if ($tmp['salaire']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("salaire")?>&nbsp;:</td> <td align="left"><?=$tmp['salaire']?></td> </tr> <? } if ($tmp['experience']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("experience_metier")?>&nbsp;:</td> <td align="left"><?=$tab_experience[$tmp['experience']]?></td> </tr> <? } if ($tmp['reference']) { ?> <tr> <td align="right" class=bold><?=$traduction->aff_word("reference")?>&nbsp;:</td> <td align="left"><?=$tmp['reference']?></td> </tr> <? } ?> <tr> <td>&nbsp;</td> <td><hr size=1 color=#000000 width=405></td> </tr> <? if ($tmp['presentation']) { ?> <tr> <td valign=top align="right" class=bold><?=$traduction->aff_word("presentation")?>&nbsp;:</td> <td style="text-align: justify;"><?=$tmp['presentation']?></td> </tr> <tr> <td>&nbsp;</td> <td><hr size=1 color=#000000 width=405></td> </tr> <? } ?> <tr> <td valign="top" class=bold align="right"><?=$traduction->aff_word("poste")?>&nbsp;:</td> <td valign="top" class=titre_poste align=center><?=$tmp['poste']?></td> </tr> <tr> <td colspan=2>&nbsp;</td> </tr> <tr> <td valign="top" class=bold align="right"><?=$traduction->aff_word("description")?>&nbsp;:</td> <td style="text-align: justify;"><?=$tmp['description']?></td> </tr> <tr> <td width=100%>&nbsp;</td> <td width=405><hr size=1 color=#000000 width=405></td> </tr> <? if ($tmp['profil']) { ?> <tr> <td valign="top" align="right" class=bold><?=$traduction->aff_word("profil")?>&nbsp;:</td> <td valign="top" style="text-align: justify;"><?=$tmp['profil']?></td> </tr> <tr> <td>&nbsp;</td> <td><hr size=1 color=#000000 width=405></td> </tr> <? } if ($tmp['recommandation']) { ?> <tr> <td valign="top" align="left"></td> <td valign="top" style="text-align: justify;"><?=$tmp['recommandation']?></td> </tr> <tr> <td>&nbsp;</td> <td><hr size=1 color=#000000 width=405></td> </tr> <? } if ($tmp['contact_nom'] || $tmp['contact_prenom']) { ?> <tr> <td valign="top" align="right" class=bold><?=$traduction->aff_word("contact")?>&nbsp;:</td> <td valign="top" align="left"><?=$tmp['contact_prenom']?>&nbsp;<?=$tmp['contact_nom']?></td> </tr> <tr> <td>&nbsp;</td> <td><hr size=1 color=#000000 width=405></td> </tr> <? } ?> <? } elseif ($tmp['domaine'] != 'de') { ?> <tr> <td colspan=2><table width="755" align=right valign=top><tr><td><?=$tmp['presentation']?></td></tr></table></td> </tr> <? } ?> <tr> <td rowspan=6>&nbsp;</td> <td><a href="<?=$tmp['url_reponse']?>" target="_blank">&gt;&gt;&nbsp;<?=$traduction->aff_word("repondre_en_ligne")?></a></td> </tr> <tr> <td><a href="../jobs/affiche_imprime_annonce.php?id=<?=$tmp['id']?>" onClick="popUp(this.href, 'scroll', 540, 400);return false;" target="_blank">&gt;&gt;&nbsp;<?=$traduction->aff_word("version_imprimer")?></a></td> </tr> <tr> <td><a href="../jobs/send_friend_annonce.php?id=<?=$tmp['id']?>" onClick="popUp(this.href, 'clean', 400, 300);return false;" target="_blank">&gt;&gt;&nbsp;<?=$traduction->aff_word("envoi_ami")?></a></td> </tr> <tr> <td><a href="./affiche_liste.php?soc=<?=$tmp['societe_clean']?>">&gt;&gt;&nbsp;<?=$traduction->aff_word("toutes_offres")?> <?=$tmp['societe']?></a></td> </tr> <tr> <td><a href="../jobs/index.php">&gt;&gt;&nbsp;<?=$traduction->aff_word("nouvelle_recherche")?></a></td> </tr> <tr> <td><a href="../jobs/index.php" onClick="javascript:retour(); return false;">&lt;&lt;&nbsp;<?=$traduction->aff_word("retour")?></a></td> </tr> <? if ($tmp['id_reponse'] != "2") { ?> </table> </td> <td width="200" align=center class=black_bord valign=top> <table width="190" cellspacing=0 cellpadding=0 border=0> <tr> <td colspan="2" align="center" valign="top" class=bold><? if ($tmp['id_reponse'] != "5") { ?><br><? } ?><?=$logo?><br><br><?=$tmp['societe']?></td> </tr> <? if ($tmp['adresse']) { ?> <tr> <td align="center" colspan=2><?=$tmp['adresse']?></td> </tr> <tr> <td colspan=2>&nbsp;</td> </tr> <? } if ($tmp['contact_tel']) { ?> <tr> <td class=bold align=right><?=$traduction->aff_word("tel")?> :</td> <td align=center><?=$tmp['contact_tel']?></td> </tr> <? } if ($tmp['contact_fax']) { ?> <tr> <td class=bold align=right><?=$traduction->aff_word("fax")?> :</td> <td align=center><?=$tmp['contact_fax']?></td> </tr> <? } if ($tmp['url']) { ?> <tr> <td colspan=2 align=center><a href="http://<?=$tmp['url']?>" target="_blank"><?=$tmp['url']?></a></td> </tr> <? } ?> </table> </td> </tr> <? } ?> </table> <? echo '</div>'; // Fin du div ou sera placé l'annonce echo "</TD><TD align=center class=tdNext><b>".date_2fr($tmp['date_creation'], 1)."</b><br>".date_2fr($tmp['date_affichage'], 1); echo "</TD><TD align=center class=tdNext>".$tmp[societe]."<br>(<i><a href=".$value->host."login/login.php?login=".$infoSoc->email."&pass=".$infoSoc->password." target=_blank>".$infoSoc->nom."</a></i>)<br><a href=index.php?op=entreprise&ac=tableau_bord&id_societe=".$tmp['id_societe'].">compte</a></TD>"; $color = ''; switch($tmp[push_mail]) { case "0": $color = " bgcolor=#DBB7FF"; break; case "2": $color = " bgcolor=#CCCCCC"; break; default : ; } $type_rep = ""; switch ($tmp[id_reponse]) { case 1: $type_rep = "Standard"; break; case 2: $type_rep = "Chartée"; break; case 3: $type_rep = "Metamoteur"; break; case 4: $type_rep = "Reponse sur site"; break; case 5: $type_rep = "Semi-chartée"; break; } print " <td align=center class=tdNext> <table width=100% border=0 cellspacing=0 cellpadding=0> <tr> <td align=center class=cadreBas>".$tmp['contrat']." - ".$tmp['emploi']."</td> <td $color align=center rowspan=4 width=40%> <a onclick=\"javascript:colorannonce(this, '#CFFFCF');\" href=?op=agentalertes&action=modify_push&amp;id_annonce=".$tmp[id]." target=_blank>Modifier push</a><br><br> <a onclick=\"sendPush(this, ".$tmp['id']."); return false;\" href=\"#\">Envoyer Push</a> </td> </tr> <tr> <td align=center class=cadreBas>".(strlen($tmp['metier']) > 0 ? $tmp['metier'] : '<font class=gris_i>'.$tmp['categorie'].'</font>')."</td> </tr> <tr> <td align=center class=cadreBas>".$tmp[secteur]."</td> </tr> <tr> <td align=center>".($number < 500 ? '<font color="red">' : ($number > 1500 ? '<font color="orange">' : '<font color="green">')).$number."</font></td> </tr> </table> </td> <td align=center class=tdNext> <table width=100% border=0 cellspacing=0 cellpadding=0> <tr> <td align=center class=cadreBas>"; if (strlen($tabPushModif['regions']) > 0) { $tab = explode('/', $tabPushModif['regions']); foreach($tab AS $elem) { if (strlen($elem) <= 0) continue; if (strpos($elem, 'dep-') !== false) { echo $tab_departement[substr($elem, 4)]; $query_tmp = 'SELECT region FROM ref_departement WHERE id = "'.substr($elem, 4).'"'; $obj = $db->getObj($query_tmp); if ($obj) { echo ' - '.$tab_region[$obj->region]; $query_tmp = 'SELECT rp.code_pays FROM ref_pays rp INNER JOIN ref_region rr ON rr.pays = rp.id WHERE rr.id = "'.$obj->region.'"'; $obj = $db->getObj($query_tmp); if ($obj) echo ' ('.$obj->code_pays.')'; } } elseif (is_numeric($elem) === false) { echo '<font class=gris_i>'.$tmp['departement'].' - '.$tmp['region'].'</font> ('.$elem.')'; } else { echo '<font class=gris_i>'.$tmp['departement'].'</font> - '.$tab_region[$elem]; $query_tmp = 'SELECT rp.code_pays FROM ref_pays rp INNER JOIN ref_region rr ON rr.pays = rp.id WHERE rr.id = "'.$obj->region.'"'; $obj = $db->getObj($query_tmp); if ($obj) echo ' ('.$obj->code_pays.')'; } } } else echo $tmp['departement']." - ".$tmp['region']." (".$tmp['code_pays'].")"; echo "</td> </tr> <tr> <td align=center class=cadreBas>".$tmp[ville]."</td> </tr> <tr> <td align=center class=cadreBas>"; if (strlen($tabPushModif['metier']) > 0) { $tmpExp = array(); $tab = explode('/', $tabPushModif['metier']); foreach($tab AS $elem) { if (strlen($elem) <= 0) continue; $tmpMetier = explode('-', $elem); if (isset($tmpMetier[1])) { if (in_array($tmpMetier[1], $tmpExp) === true) continue; $tmpExp[] = $tmpMetier[1]; if ($tmpMetier[1] == $tmp['experience']) echo '<b>'.$tab_experience[$tmpMetier[1]].'</b>/'; else echo $tab_experience[$tmpMetier[1]].'/'; } } if (count($tmpExp) <= 0) echo '<font class=gris_i>'.$tab_experience[$tmp['experience']].'</font>'; } else echo $tab_experience[$tmp['experience']]; echo "</td> </tr> <tr> <td align=center>".$tabLangues[$tmp['id_langue']]->langue." - ".$tabLanguesNiveau[$tmp['id_langue_niveau']]->langue_niveau."</td> </tr> </table> </td> <td align=center class=tdNext> <table width=100% cellspacing=0 cellpadding=0 border=0> <tr> <td align=center class=cadreBas>$type_rep</td> </tr> <tr> <td align=center>".$tmp[compteur_vu]."&nbsp;/&nbsp;<a href=?op=gcand&ac=liste&id_annonce=".$tmp[id]."&statut=all target=_new>".$tmp[compteur_repondu]."</a></td> </tr> </table> </td> <td align=center class=tdNext> <table width=100% cellspacing=0 cellpadding=0 border=0> <tr> <td align=center class=cadreBas><a href=?op=annonces&ac=modifier&id_annonce=".$tmp['id']." target=_new>Modifier</a></td> </tr> <tr> <td align=center class=cadreBas><a href='' onClick=\"valid_delete('".$tmp['id']."'); return false;\">Supprimer</a></td> </tr> <tr> <td align=center><a href='' onClick='changeAff(".$tmp['id']."); return false;' id='changeAff_".$tmp['id']."'>".($tmp['affiche'] == 1 ? 'Mettre hors ligne' : 'Mettre en ligne')."</a></td> </tr> </table> </td> <td align=center class='tdNext gris'> <p style=\"color:#444;\"> &nbsp;".nl2br($tmp['push_res']).'</p>'; if (is_array($tabHisto[$tmp['id']])) { echo '<p style="color:#888; padding-top:5px;">'; foreach($tabHisto[$tmp['id']] as $histo) { echo $histo['type_modif'].' '.HumanDateTime($histo['date']).' par '.$histo['user']; if ($histo['new_annonce']) { echo ' [New ID : <a href="index.php?op=annonces&search4='.$histo['new_annonce'].'">'.$histo['new_annonce'].'</a>]'; } echo '<br />'; } echo '</p>'; } echo " </td> <td align=center>&nbsp;".$tmp['source']; if (!empty($tmp['source_ref'])) { echo '<br /><a href="redirect.php?site='.$tmp['source_ref'].'" target="_blank">Voir original</a>'; } echo '</td></tr>'; if (isset($doublon) && !$isDoublon) { $query2 = " SELECT a.*, rp.pays0, rp.code_pays FROM annonces a INNER JOIN ref_pays rp ON rp.id = a.pays WHERE a.id_societe = '".$tmp['id_societe']."' AND a.contrat = '".$tmp['id_contrat']."' AND a.domaine = '".$tmp['domaine']."' AND a.id != '".$tmp['id']."' AND ADDDATE(a.date_creation, INTERVAL 2 MONTH) > '".$tmp['date_creation']."' AND a.poste = \"".addslashes($tmp['poste'])."\" AND a.ville = \"".addslashes($tmp['ville'])."\" AND a.societe = \"".addslashes($tmp['societe'])."\" AND (a.id_societe != 1 OR (a.id_societe = 1 AND a.contact_email = \"".$tab_annonce['contact_email']."\")) ORDER BY a.id DESC"; $tabAnnonces2 = $db->getTab($query2); if (count($tabAnnonces2) > 0) { $tabId = array(); foreach($tabAnnonces2 as $annonc) { $tabId[] = $annonc['id']; } $tmpListAnnonceTab = annoncelist::getHistorique($tabId); $tmpTabHisto = createTabHisto($tmpListAnnonceTab); $tabHisto += $tmpTabHisto; //Additionne les 2 tableaux, contrairement à array_merge il garde les clés !! affAnnonce($tabAnnonces2, 1); foreach($tabAnnonces2 AS $tmpAnn) $tabNoAffAnnonce[] = $tmpAnn['id']; } } } } ?> Only this script is slow, all the others on the same server/domain/directory work great. On an other server, the same script works fine. The script takes up to 90% of CPU when running. Any ideas?

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  • parsing xml with php, children

    - by moustafa
    Hello I successfully created my parser Everything is working great except one thing since my xml is formated a little different and I am totally lost on how to assign variable to the children of . xml portion <item> <url /> <name /> - <photos> <photo>1020944_0.jpg</photo> <photo>1020944_1.jpg</photo> <photo>1020944_2.jpg</photo> </photos> <user_id /> </item> PHP code <? global $insideitem, $tag, $name, $photos, $user_id; global $count,$db; $db = mysql_connect("localhost", "user","pass"); mysql_select_db("db_name",$db); $result = mysql_query("SELECT user_id FROM table,$db); while ($myrow = mysql_fetch_array($result)){ $uid=$myrow['user_id']; $UN_ID[$uid]=$uid; } $count=1; $count2=1; // ########################################################## // ************* START ELEMENT FUNCTION ********************* // ########################################################## function startElement($parser, $name, $attrs) { global $insideitem, $tag, $name, $photos, $user_id; if ($insideitem) { $tag = $name; } elseif($name == "ITEM"){ $insideitem = true; } } function endElement($parser, $name) { global $insideitem, $tag, $name, $photos, $user_id; global $count,$count2,$db,$UN_ID; if ($name == "ITEM") { if(!$UN_ID[$unique_id]){ $name=addslashes($name); $photo1=addslashes($photo); $photo2=addslashes($photo); $photo3=addslashes($photo); $photo4=addslashes($photo); $user_id=addslashes($category); $sql = "INSERT INTO table ( name, photo1, photo2, photo3, photo4, user_id ) VALUES ( '$name', '$photo', '$photo', '$photo', '$photo', '$user_id', )"; $resultupdate = mysql_query($sql); } $name=''; $photos=''; $user_id=''; } } function characterData($parser, $data) { global $insideitem, $tag, $name, $photos, $user_id; if ($insideitem) { switch ($tag) { case "NAME": $name .= $data; break; case "PHOTOS": $photos .= $data; break; case "USER_ID": $user_id .= $data; break; } } } $xml_parser = xml_parser_create(); xml_set_element_handler($xml_parser, "startElement", "endElement"); xml_set_character_data_handler($xml_parser, "characterData"); $fp = fopen("../myfile.xml","r") or die("Error reading RSS data."); while ($data = fread($fp, 4096)) // Parse each 4KB chunk with the XML parser created above xml_parse($xml_parser, $data, feof($fp)) // Handle errors in parsing or die(sprintf("XML error: %s at line %d", xml_error_string(xml_get_error_code($xml_parser)), xml_get_current_line_number($xml_parser))); fclose($fp); // ########################################################## // *********************** FREE MEMORY ********************** // ########################################################## xml_parser_free($xml_parser); ?> The number of tags can range between 1-4. I have tried searching everywhere for info on how to do this and tried everything but I just cant get it. After several days of this giving me headaches I really hope some one can enlighten me.

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  • Oracle Customer Reference Forum – Apex IT – Oracle Sales Cloud

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Apex IT, an Oracle Platinum Partner, wins Nucleus Research's ROI Award with a 724% return. Learn how you can improve your ROI with Oracle Sales and Marketing Cloud. We are pleased to invite you to a discussion with Apex IT on industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. Apex IT works with clients large and small, assisting them at all stages in the process: organizing ideas and developing strategies, selecting the most appropriate package, implementing it for best results, and keeping systems optimized with long-term support. Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. Speakers: Bryan Hinz, Vice President of Business Development, Apex IT (Speaker) Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile: Since 1997, Apex IT has helped public sector, corporate and higher education clients use technology to streamline their processes and increase productivity and profitability. Based on products and best practices from Oracle our experts provide a full range of enterprise solutions including CX/CRM and related applications that support marketing, sales, and service; HR and HR Helpdesk; and Business Intelligence. Our project approach is results-driven and our attitude is people-focused. Industry: Professional Services Products/Services: Oracle Sales Cloud Organization Website: http://apexit.com/ Event Description: In this informal reference call, you will have the opportunity to hear Apex IT discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call. Why Oracle: Apex IT needed a mobile-enabled sales force automation tool that could promote account collaboration and integrate with Microsoft Outlook. Oracle Sales Cloud met these needs and Apex IT’s requirements for: Improved collaborative selling Improved quality of customer engagement and information Improved business development Improved pipeline management Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Apex IT will revise the registrants list and may dismiss registrations as they see fit. Note: To access more information at the corporate site you would need an Oracle.com account. If you do not already have an account, getting one is easy and free. Click on the link and you will be prompted to create an account. After you have created your account, you will be automatically returned to the full page description of this event. Register Now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • How to prepare for a telephone interview: ‘Develop an Interview Cheat Sheet’

    - by Maria Sandu
    At Oracle we often do telephone interviews in different stages of the process with candidates, due to the fact that we hire native speakers into other countries. On this blog we already have an article with tips and tricks for phone interviews that can help you during the telephone interviews. To help you prepare even better for a telephone interview we would like to introduce you the basics of developing a cheat sheet. The benefit of a telephone interview is that you will be sitting at home, at your table or desk, during the interview, and not in front of someone. So use this to your advantage. The Monster website has some useful and interesting tips and tricks for developing a cheat sheet. Carole Martin, who wrote this article, says that a cheat sheet will help you feel more prepared and confident when speaking to managers over the phone. Important to keep in mind is that you shouldn't memorise what's on the sheet or check it off during the interview. Only use your cheat sheet to remind you of key facts. Here are some suggestions to include on it: • Divide a piece of paper in 2 by drawing a line. Write on one side of the paper a list of requirements as mentioned in the job description. On the other side list your qualities to fulfill the requirements of the employer. This will help you in answering questions about why you are the best candidate for the job and how you fit the role. • Do research on the company, the industry sector and the competitors, so you will get a feeling for the company’s business and can ask more in-depth questions. • Be prepared for the most used introduction question: “Tell me a bit about yourself”. Prepare a 60-second personal statement or pitch in which you summarise who you are and what you can offer, so you will be able to sell yourself from on the very beginning. • Write down a minimum of 5 good examples to answer behavioral interview questions ("Tell me about a time when..." or "Give me an example of a time..." ). These questions are used by interviewers to see how you deal with similar situations as you might encounter in the job. Interviewers use this question as past behaviour is scientifically proven to be the best predictor for future behaviour. • List five questions to ask the interviewer about the job, the company and the industry to help you get a good understanding if the role and company really fit your needs and wants. To get some inspiration check this article on inc.com • Find out how much you are worth on the job market and determine your needs based on your living expenses, especially when moving abroad. • Ask for permission from the people you plan to use as a reference. Also make sure you have your CV at hand and an overview of your grades. Feel free to comment on this article and let us know what your experience is with developing a cheat sheet for a telephone interview. Good luck with the preparation of your sheet.

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  • Oracle OpenWorld 2012. Rueda de prensa de Mark Hurd: pilares de la estrategia de Oracle

    - by Fabian Gradolph
    Estamos en la segunda jornada de OpenWorld 2012. La sesión ha comenzado con la presentación de Mark Hurd, quien después de su intervención, ha ofrecido una rueda de prensa multitudinaria. Es probable que más de 80 o 90 periodistas estuviesen presentes en la sala. El presidente de Oracle nos ha presentado una muy buena síntesis sobre la estrategia de la compañía, que básicamente está basada en cuatro pilares. He aquí un breve resumen: 1. Ofrecer los mejores productos y soluciones en cada una de las capas tecnológicas. Es decir, los mejores productos de almacenamiento de información, los mejores servidores, la mejor base de datos… todos ellos basados en estándares de la industria, lo que favorece la interoperabilidad con los productos de otros fabricantes, si esa es la elección del cliente. 2. Integrar los productos desde la fase de diseño y desarrollo para ofrecer a los clientes soluciones que proporcionen un rendimiento extremo. Los mayores exponentes de esta estrategia son los Engineered Systems (sistemas de ingeniería conjunta), que incluyen productos estrella como Exadata, Exalogic, o Exalitycs. Al combinar las mejores capacidades de los productos Oracle e integrarlos verticalmente, se consiguen los siguientes beneficios. Rendimiento extremo de las soluciones tecnológicas. Por ejemplo, la última versión de Exadata, presentada ahora, ofrece una velocidad hasta 100 veces mayor que la anterior. Reducción de costes. Los sistemas integrados permiten reducir la necesidad de espacio, el tiempo de instalación e integración y los costes de mantenimiento. Su mayor rendimiento también se traduce en una menor necesidad de inversión en infraestructura. Simplificación de la gestión y el mantenimiento. Al integrar diferentes tipos de soluciones en una sola, también se simplifica la contratación de sistemas de soporte, centralizándolos en un único proveedor. 3. 3. Una propuesta completa para entornos cloud. La propuesta de Oracle incluye una cloud pública (Oracle Public Cloud), infraestructura para clouds privadas e infraestructura para sistemas híbridos. Así, la compañía ofrece Aplicaciones como Servicio (AaaS), Plataforma como servicio (PaaS) e infraestructura como servicio (IaaS). Al mismo tiempo, facilita soluciones para que las empresas construyan sus propias infraestructuras cloud. La ventaja de la propuesta de Oracle es que se utiliza la misma tecnología para la cloud pública o la privada, de forma que los clientes tengan facilidad para escoger qué aplicaciones mantendrán en un sistema público, cuáles en un sistema privado, etc. La máxima interoperabilidad permite, además, trasnferir aplicaciones de unas modalidades a otras sin problemas. 4. Aplicaciones sectoriales. Oracle está apostando fuertemente por el desarrollo de aplicaciones específicas para los diferentes sectores de actividad. Así, Oracle proporciona soluciones concretas para Banca y Finanzas, Distribución, Logística, Sector Público, Telecomunicaciones y un largo etcétera. Tras sus palabras preliminares hubo una interesante ronda de preguntas. No es posible hacer un resumen de todas ellas, pero me quedo con un mensaje que Mark ha repetido en un par de ocasiones: Oracle quiere seguir creciendo en todos los mercados en los que opera y se trata de una estrategia para crecer. Así lo esperamos todos.

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  • STOP PRESS: FY15 Q1 Oracle ZS3 Contest for Partners

    - by Cinzia Mascanzoni
    04 JUNE 2014 Oracle EMEA Partners Stop Press Stay Connected Oracle Media Network   OPN on PartnerCast   STOP PRESS: FY15 Q1 Oracle ZS3 Contest for PartnersShare an unforgettable experience at the Teatro Alla Scala in Milan Dear valued Partner, We are pleased to launch a partner contest exclusive to our partners dedicated to promoting and selling Oracle Systems! You are essential to the success of Oracle and we want to recognize your contribution and effort in driving Oracle Storage to the market. To show our appreciation we are delighted to announce a contest, giving the winners the opportunity to attend a roundtable chaired by Senior Oracle Executives and spend an unforgettable evening at the magnificent Teatro Alla Scala in Milan, followed by a stay at the Grand Hotel et de Milan, courtesy of Oracle. Recognition will be given to 12 partner companies (10 VARs & 2 VADs) who will be recognized for their ZFS storage booking achievement in the broad market between June 1st and July 18th 2014. Criteria of Eligibility A minimum deal value of $30k is required for qualification Partners who are wholly or partially owned by a public sector organization are not eligible for participation Winners The winning VARs will be: The highest ZS3 or ZBA bookings achievers by COB on July 18th, 2014 in each Oracle EMEA region (1) The highest Oracle on Oracle (2) ZS3 or ZBA bookings achievers by COB on July 18th, 2014 in each Oracle EMEA region The winning VADs (3) will be: The highest ZS3 or ZBA bookings achiever by COB on July 18th 2014 in EMEA The highest Oracle on Oracle (2) ZS3 or ZBA bookings achiever by COB on July 18th 2014 in EMEA (1) Two VAR winners for each EMEA region – Eastern Europe & CIS, Middle East & Africa, South Europe, North Europe, UK/Ireland & Israel - as per the criteria outlined above(2) Oracle on Oracle, in this instance, means ZS3 or ZBA storage attached to DB or DB options, Engineered Systems or Sparc servers sold to the same customer by the same partner within the contest timelines.(3) Two VAD winners, one for each of the criteria outlined above, will be selected from across EMEA. Oracle shall be the final arbiter in selecting the winners. All winners will be notified via their Oracle account manager. Full details about the contest, expenses covered by Oracle and timetable of events can be found on the Oracle EMEA Hardware (Servers & Storage) Partner Community workspace (FY15 Q1 ZFS Partner Contest). Access to the community workspace requires membership. If you are not a member please register here. The Prize Winners will be invited to participate to a roundtable chaired by Oracle on Monday September 8th 2014 in Milan and to be guests of Oracle in the evening of September 8th, 2014 at the Teatro Alla Scala. The evening will comprise of a private tour of the Scala museum, cocktail reception at the elegant museum rooms and attending the performance by the renowned Soprano, Maria Agresta. Our guests will then retire for the evening to the Grand Hotel et de Milan, courtesy of Oracle. Good Luck!! For more information, please contact Sasan Moaveni. Regards, Olivier TordoSenior Director - Systems Business DevelopmentOracle EMEA Alliances & Channels Resources EMEA Hardware Partner Community EMEA Oracle Partner Days Find Partner Events EMEA Partner News Blog EMEA Partner Enablement Blog Oracle PartnerNetwork Copyright © 2014, Oracle and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • How do I fix a corrupted harddrive after failed upgrade?

    - by Nil
    The problem originated when I was trying to fix this problem. Things went horribly, horribly wrong and I ended up with a new problem altogether. The last thing I did was run sudo apt-get install and that caused my system to freeze. I restarted my computer and it would not boot from the harddrive. I ran a copy of Ubuntu 12.10 from a flashdrive that I had and ran gparted to see if my partitions were all there. It returned this message: Invalid partition table on /dev/sda -- wrong signature 5208. The drive appeared as a 2TiB unallocated drive with an error. The drive had 4 partitions before (plus random unallocated space). There was a fat32 partition, an ext4 partition which contained ubuntu 13.04/13.10 (I don't even know which one at this point), an extended partition which contained a swap partition for my ubuntu partition (I was meaning to move that ubuntu partition into the extended partition, never got around to it), and another partition (I don't remember how I formatted it). I should also mention this is a 1TB harddrive. So in short, I have a corrupted partition table on my primary harddrive from which I boot from, how can I fix this? I tried mounting the drive with sudo mount /dev/sda1 /media/ubuntu then I changed my directory to said folder and tried to list files and this monstrosity happened: $ ls ls: cannot access ??w?j^?.: Input/output error ls: cannot access ??(? ?x?.|: Input/output error ls: cannot access 6W_@?)?._??: Input/output error ls: cannot access HB0v???.A}?: Input/output error ls: cannot access ???.?X: Input/output error ls: cannot access t)?.+?l: Input/output error ls: cannot access ?h@ ?.@ : Input/output error ls: cannot access >? @??.???: Input/output error ls: cannot access m???.??: Input/output error ls: cannot access @ if??a?: Input/output error ls: cannot access ?M!vN$?.??n: Input/output error ls: cannot access ?o? ??.Bm`: Input/output error ls: cannot access ?:I??? M. : Input/output error ls: cannot access W??.??: Input/output error ls: cannot access ?: Input/output error ls: cannot access ?W?s??: Input/output error ls: cannot access ?v?k?.???: Input/output error ls: cannot access 5?$<N??: Input/output error .x????.??i: Input/output error ls: cannot access je????.j?1: Input/output error XjD?.???: Input/output error ls: cannot access W??n???.?: Input/output error ls: cannot access ?^x.$"?: Input/output error ls: cannot access !??*!??j.??: Input/output error ls: cannot access '-??k?^?.???: Input/output error ls: cannot access b?w?w?b.\??: Input/output error ls: cannot access o????"z.??B: Input/output error ls: cannot access ??b?h.?3-: Input/output error ls: cannot access ??.$7: Input/output error ls: cannot access )??K.bk: Input/output error ls: cannot access s??z?.?(?: Input/output error ls: cannot access ?F@?0?.@?: Input/output error .?D: Input/output error .??: Input/output error ls: cannot access?????. @: Input/output error ls: cannot access ?/?? ?.??: No such file or directory ls: cannot access rk?p4q(?.?k: Input/output error This looks promising. This is the output of fdisk -l $ sudo fdisk -l /dev/sda Warning: ignoring extra data in partition table 5 Warning: ignoring extra data in partition table 5 Warning: ignoring extra data in partition table 5 Warning: invalid flag 0x5208 of partition table 5 will be corrected by w(rite) Disk /dev/sda: 2199.0 GB, 2199023132672 bytes 255 heads, 63 sectors/track, 267349 cylinders, total 4294967056 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x44fdfe06 Device Boot Start End Blocks Id System /dev/sda1 113305600 894715903 390705152 c W95 FAT32 (LBA) /dev/sda2 894715904 1489307647 297295872 83 Linux /dev/sda3 1489309694 1497307135 3998721 5 Extended /dev/sda4 1497309184 1953523711 228107264 7 HPFS/NTFS/exFAT /dev/sda5 ? 3013257822 3688738171 337740175 aa Unknown

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  • A View from the Top – Jan Ackerman (VP APAC Recruiting)

    - by user769227
    This week, Headhunt Magazine in Singapore, took the opportunity to publish an interview with Jan Ackerman who is Vice President for Recruitment for Asia Pacific here at Oracle. The link to the online interview can be found here. Below is the interview in full that was published in Headhunt Magazine.  A View from the Top – Jan Ackerman Written by HeadHunt on August 16, 2012 · Leave a Comment By Susheela Menon Jan Ackerman is the Vice President for Recruiting in Asia Pacific and Japan at Oracle. Which particular personal trait do you attribute your professional success to? Perseverance has been the most important trait that has attributed to my professional success. Endurance and perseverance combined to win in the end has always been a great credo. I find that this trait carries through in my professional as well as my personal life. I enjoy sport fishing and find that perseverance with a great deal of patience in this hobby is critical to the overall enjoyment and success in this sporting activity. In the same way, this doggedness – steadfastness with persistence – and tenacity toward an unyielding course of action has served me well in reaching goals and thus greater success. What’s the biggest challenge you have faced in your career so far? I have to constantly keep pace with ever changing technology in my career. The industry changes rapidly and requires me to stay on top of the latest trends and advancements. Outside of work, I like to develop software as a hobby and in order to ensure that what I am developing will meet what the business needs, I have to continually innovate and stay current on the latest trends in the industry to deliver a solution that will delight the end- user. Best career advice you have ever received. Always be forthright and honest with your customers and peers; mixed with a “Can Do” attitude, a great and fulfilling career can be yours to have and hold. What makes Oracle a great place to be in? The freedom to innovate and pave new avenues of success is one of the greatest things about working here at Oracle. We are always looking to grow and improve our business for our customers and we are always adapting to present and future industry demands. This means we are always looking to change, to perform better and to do things differently. All these create a culture and spirit of innovation and success. What motivates you to be in the HR sector? I really like working with and helping people. HR is all about “the people” in the organisation, and staying focused every day on making things better for the Oracle team gives me a great deal of happiness. Describe your leadership style. I am very direct and goal- oriented. I provide ideas and guidance and then give the team all the freedom they need to reach a successful outcome. I can also be a very “roll up your sleeves” kind of manager when the task needs a bit of a push. What’s the biggest business challenge you see in your industry right now? The ability to keep pace with all the convergence in the industry and to continue to stay focused on delivering top talent to serve Oracle’s customers well. Our unique Recruiting Model has served us well in meeting these needs. We are well-placed in this goal and look forward to maintain Oracle’s leadership role in the industry.

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  • CSV Anyone?

    - by Tim Dexter
    CSV, a dead format? With today's abilities to generate Excel output (Im working on some posts for the shiny new Excel templates) and the sophistication of the eText outputs, do you really need CSV? I guess so seeing as it was added after the base product was released as an enhancement. But I'd be interested in hearing use cases? I used to think the same of text output. But now Im working in the public sector where older technologies abound I can see a use for text output. Its also used as a machine readable format, etc. BIP still does not support a text format from its RTF templates but its very doable using XSL templates. Back to CSV, I noticed an enhancement in the big list of new stuff in the 10.1.3.4.1 rollup. You can now generate CSV from structured data ie a data template or a SQL XML query. This piqued my interest so I ran off a data template to CSV. Its interesting, in a geeky kinda way, I guess Im that way inclined.Here's my data structure:<EMPLOYEES> <LIST_G_DEPT> <G_DEPT>  <DEPARTMENT_ID>10</DEPARTMENT_ID>  <DEPARTMENT_NAME>Administration</DEPARTMENT_NAME>  <LIST_G_EMP>   <G_EMP>     <EMPLOYEE_ID>200</EMPLOYEE_ID>     <EMP_NAME>Jennifer Whalen</EMP_NAME>     <EMAIL>JWHALEN</EMAIL>     <PHONE_NUMBER>515.123.4444</PHONE_NUMBER>     <HIRE_DATE>1987-09-17T00:00:00.000-06:00</HIRE_DATE>     <SALARY>4400</SALARY>    </G_EMP>   </LIST_G_EMP>  <TOTAL_EMPS>1</TOTAL_EMPS>  <TOTAL_SALARY>4400</TOTAL_SALARY>  <AVG_SALARY>4400</AVG_SALARY>  <MAX_SALARY>4400</MAX_SALARY>  <MIN_SALARY>4400</MIN_SALARY> </G_DEPT>Poor ol Jennifer, she needs some help in the Admin department :0)Pushing this to CSV and BP completely flattens the data out so you get a completely denormalized data output in the CSV.TOTAL_SALARY,DEPARTMENT_ID,DEPARTMENT_NAME,MIN_SALARY,AVG_SALARY,MAX_SALARY,EMPLOYEE_ID,SALARY,PHONE_NUMBER,HIRE_DATE,EMP_NAME,EMAIL,TOTAL_EMPS4400,10,Administration,4400,4400,4400,200,4400,515.123.4444,1987-09-17T00:00:00.000-06:00,"Jennifer Whalen",JWHALEN,119000,20,Marketing,6000,9500,13000,201,13000,515.123.5555,1996-02-17T00:00:00.000-07:00,"Michael Hartstein",MHARTSTE,219000,20,Marketing,6000,9500,13000,202,6000,603.123.6666,1997-08-17T00:00:00.000-06:00,"Pat Fay",PFAY,2Useful? Its a little confusing to start with but it is completely de-normalized so there is lots of repetition. But if it floats your boat, you got it!

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  • Partner Webcast: Innovation in Products - October 1st, 2012 at 04:00 PM CET (03:00 PM GMT) Program

    - by Richard Lefebvre
    I am pleased to invite you to join the Innovations in Products – webcast. Innovations in Products will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit. Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions available on October 1st:   Topics Speaker To Register Fusion HCM Social Capabilities, Enterprise social capabilities embedded in how you run your business Anca Dumitru, HCM Presales Consultant, EMEA Presales Center CLICK HERE Oracle Fusion Applications Security Concepts, Overview Alexandra Dan, Applications Technology Presales Consultant, EMEA Presales Centre CLICK HERE Fusion Financials Overview - Focus on Fusion Payables, Meeting the Payables' Challenges Elena Nita, Senior ERP Sales Consultant, EMEA Presales Center CLICK HERE Introduction to Oracle RightNow CX, Empowering companies to engage directly with their customers through great Social, Web, Chat and Contact Center experiences. Cais Champsi, Presales Consultant, EMEA Presales Centre CLICK HERE Oracle Endeca Information Discovery, Product Overview Emma Palii, BI Sales Consultant, EMEA Presales Center CLICK HERE To access previously presented 23 Applications Products presentations and 6 Public Sector Value Proposition presentations, please click here. You might want to bookmark the overall registration page Innovations in Products October 1st and the global event calendar page events.oracle.com. Delivery Format Innovations in Products – program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration: Maximum 1 hour For further information please contact me Markku Rouhiainen. Best regards Markku Rouhiainen Director, Applications Partner Enablement EMEA

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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