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  • Information About Joomla Templates

    JOOMLA template is a sequence of files within the content management system of JOOMLA that manage the content presentation. It is not a website, it is considered as the basic foundation design to view the JOOMLA website.

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  • Information About Joomla Templates

    JOOMLA template is a sequence of files within the content management system of JOOMLA that manage the content presentation. It is not a website, it is considered as the basic foundation design to view the JOOMLA website.

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  • CNC Information - Data Storage and Transfer

    A CNC machine must be tried when there is need to improve speed and accuracy. The machine performs better in doing repetitive tasks and getting large jobs done quicker. Woodworking shops or industria... [Author: Scheygen Smith - Computers and Internet - March 21, 2010]

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  • Information About Mambo and Joomla

    JOOMLA and MAMBO was originally developed by a team called Mambo. In 2005, the main developers of Mambo left the team and build the JOOMLA system. Regardless of the history of these two systems, they have turn into a leading hosting system in the industry. These two CMS platform software is the most easiest to use and manage content management that is why it is the most preferred CMS software by most web developer.

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  • Some Important Information About Search Engine Optimization

    Search Engine Optimization or SEO, is one of the techniques which is used to make your own WebPages more useful and comfortable for your customers by making the WebPages more understandable and transparent to Search Engines. SEO is an economical method which favors your site to get more page views by forming WebPages that rank very high in Search Engine results.

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  • Ruby on Rails: create records for multiple models with one form and one submit

    - by notblakeshelton
    I have a 3 models: quote, customer, and item. Each quote has one customer and one item. I would like to create a new quote, a new customer, and a new item in their respective tables when I press the submit button. I have looked at other questions and railscasts and either they don't work for my situation or I don't know how to implement them. I also want my index page to be the page where I can create everything. quote.rb class Quote < ActiveRecord::Base attr_accessible :quote_number has_one :customer has_one :item end customer.rb class Customer < ActiveRecord::Base #unsure of what to put here #a customer can have multiple quotes, so would i use: has_many :quotes #<----? end item.rb class Item < ActiveRecord::Base #also unsure about this #each item can also be in multiple quotes quotes_controller.rb class QuotesController < ApplicationController def index @quote = Quote.new @customer = Customer.new @item = item.new end def create @quote = Quote.new(params[:quote]) @quote.save @customer = Customer.new(params[:customer]) @customer.save @item = Item.new(params[:item]) @item.save end end items_controller.rb class ItemsController < ApplicationController def index end def new @item = Item.new end def create @item = Item.new(params[:item]) @item.save end end customers_controller.rb class CustomersController < ApplicationController def index end def new @customer = Customer.new end def create @customer = Customer.new(params[:customer]) @customer.save end end quotes/index.html.erb <%= form_for @quote do |f| %> <%= f.fields_for @customer do |builder| %> <%= label_tag :firstname %> <%= builder.text_field :firstname %> <%= label_tag :lastname %> <%= builder.text_field :lastname %> <% end %> <%= f.fields_for @item do |builder| %> <%= label_tag :name %> <%= builder.text_field :name %> <%= label_tag :description %> <%= builder.text_field :description %> <% end %> <%= label_tag :quote_number %> <%= f.text_field :quote_number %> <%= f.submit %> <% end %> When I try submitting that I get an error: Can't mass-assign protected attributes: item, customer So to try and fix it I updated the attr_accessible in quote.rb to include :item, :customer but then I get this error: Item(#) expected, got ActiveSupport::HashWithIndifferentAccess(#) Any help would be greatly appreciated.

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  • JMX Based Monitoring - Part Three - Web App Server Monitoring

    - by Anthony Shorten
    In the last blog entry I showed a technique for integrating a JMX console with Oracle WebLogic which is a standard feature of Oracle WebLogic 11g. Customers on other Web Application servers and other versions of Oracle WebLogic can refer to the documentation provided with the server to do a similar thing. In this blog entry I am going to discuss a new feature that is only present in Oracle Utilities Application Framework 4 and above that allows JMX to be used for management and monitoring the Oracle Utilities Web Applications. In this case JMX can be used to perform monitoring as well as provide the management of the cache. In Oracle Utilities Application Framework you can enable Web Application Server JMX monitoring that is unique to the framework by specifying a JMX port number in RMI Port number for JMX Web setting and initial credentials in the JMX Enablement System User ID and JMX Enablement System Password configuration options. These options are available using the configureEnv[.sh] -a utility. Once this is information is supplied a number of configuration files are built (by the initialSetup[.sh] utility) to configure the facility: spl.properties - contains the JMX URL, the security configuration and the mbeans that are enabled. For example, on my demonstration machine: spl.runtime.management.rmi.port=6740 spl.runtime.management.connector.url.default=service:jmx:rmi:///jndi/rmi://localhost:6740/oracle/ouaf/webAppConnector jmx.remote.x.password.file=scripts/ouaf.jmx.password.file jmx.remote.x.access.file=scripts/ouaf.jmx.access.file ouaf.jmx.com.splwg.base.support.management.mbean.JVMInfo=enabled ouaf.jmx.com.splwg.base.web.mbeans.FlushBean=enabled ouaf.jmx.* files - contain the userid and password. The default setup uses the JMX default security configuration. You can use additional security features by altering the spl.properties file manually or using a custom template. For more security options see the JMX Site. Once it has been configured and the changes reflected in the product using the initialSetup[.sh] utility the JMX facility can be used. For illustrative purposes, I will use jconsole but any JSR160 complaint browser or client can be used (with the appropriate configuration). Once you start jconsole (ensure that splenviron[.sh] is executed prior to execution to set the environment variables or for remote connection, ensure java is in your path and jconsole.jar in your classpath) you specify the URL in the spl.management.connnector.url.default entry and the credentials you specified in the jmx.remote.x.* files. Remember these are encrypted by default so if you try and view the file you may be able to decipher it visually. For example: There are three Mbeans available to you: flushBean - This is a JMX replacement for the jsp versions of the flush utilities provided in previous releases of the Oracle Utilities Application Framework. You can manage the cache using the provided operations from JMX. The jsp versions of the flush utilities are still provided, for backward compatibility, but now are authorization controlled. JVMInfo - This is a JMX replacement for the jsp version of the JVMInfo screen used by support to get a handle on JVM information. This information is environmental not operational and is used for support purposes. The jsp versions of the JVMInfo utilities are still provided, for backward compatibility, but now is also authorization controlled. JVMSystem - This is an implementation of the Java system MXBeans for use in monitoring. We provide our own implementation of the base Mbeans to save on creating another JMX configuration for internal monitoring and to provide a consistent interface across platforms for the MXBeans. This Mbean is disabled by default and can be enabled using the enableJVMSystemBeans operation. This Mbean allows for the monitoring of the ClassLoading, Memory, OperatingSystem, Runtime and the Thread MX beans. Refer to the Server Administration Guides provided with your product and the Technical Best Practices Whitepaper for information about individual statistics. The Web Application Server JMX monitoring allows greater visibility for monitoring and management of the Oracle Utilities Application Framework application from jconsole or any JSR160 compliant JMX browser or JMX console.

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  • NBC Sports Chooses Oracle for Social Relationship Management

    - by Pat Ma
    0 0 1 247 1411 involver 11 3 1655 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; } NBC Sports wanted to engage fans, grow their audience, and give their advertising customers more value. They wanted to use social media to accomplish this. NBC Sports recognized that sports in inherently social. When you watch a game at the stadium or at home, you’re chatting with the people around you, commenting on plays, and celebrating together after each score. NBC Sports wanted to deliver this same social experience via social media channels. NBC Sports used Oracle Social Relationship Management (SRM) to create an online sporting community on Facebook. Fans can watch sporting events live on NBC television while participating in fan commentary about the event on Facebook. The online fan community is extremely engaged – much like fans in a sporting stadium would be during a game. NBC Sports also pose sporting questions, provide sporting news, and tie-in special promotions with their advertisers to their fans via Facebook. Since implementing their social strategy, NBC Sports has seen their fans become more engaged, their television audience grow, and their advertisers happier with new social offerings. To see how Oracle Social Relationship Management can help create better customer experiences for your company, contact Oracle here. Watch NBC Sports Video: Mark Lazarus, Chairman, NBC Sports Group, describes how Oracle Cloud’s SRM tools helped the broadcaster engage with their fans on social media channels. Watch Thomas Kurian Keynote: Thomas Kurian, Executive Vice President of Product Development, Oracle, describes Oracle’s Cloud platform and application strategy, how it is transforming business management, and delivering great customer experiences here.

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  • Make Dell's OpenManage 6.2 information available through SNMP

    - by tronda
    I have successfully installed OpenManage on a CentOS 5.4 server and I'm able to use OpenManage through the web interface running on port 1311, but I would like to be able to expose this information through the SNMP server. I don't know SNMP particularly well so the configuration is a result of trial and error. I've tried to follow the description pointed out in the Open Manage Server Administrator User Guide. I've followed the documentation regarding SNMP configuration, but without success. I've created a small snmpd.conf file: com2sec notConfigUser default public group notConfigGroup v1 notConfigUser group notConfigGroup v2c notConfigUser view systemview included .1.3.6.1.2.1.1 view systemview included .1.3.6.1.2.1.25.1.1 access notConfigGroup "" any noauth exact all all none view all included .1 rwcommunity public 10.200.26.50 syslocation "Somewhere" syscontact [email protected] pass .1.3.6.1.4.1.4413.4.1 /usr/bin/ucd5820stat smuxpeer .1.3.6.1.4.1.674.10892.1 When I try to fetch SNMP information by using snmpwalk I get the following output: SNMPv2-MIB::sysDescr.0 = STRING: Linux myserver.test.com 2.6.18-164.15.1.el5 #1 SMP Wed Mar 17 11:30:06 EDT 2010 x86_64 SNMPv2-MIB::sysObjectID.0 = OID: NET-SNMP-MIB::netSnmpAgentOIDs.10 DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (1180389) 3:16:43.89 SNMPv2-MIB::sysContact.0 = STRING: [email protected] SNMPv2-MIB::sysName.0 = STRING: myserver.test.com SNMPv2-MIB::sysLocation.0 = STRING: "Somewhere" SNMPv2-MIB::sysORLastChange.0 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORID.1 = OID: SNMPv2-MIB::snmpMIB SNMPv2-MIB::sysORID.2 = OID: TCP-MIB::tcpMIB SNMPv2-MIB::sysORID.3 = OID: IP-MIB::ip SNMPv2-MIB::sysORID.4 = OID: UDP-MIB::udpMIB SNMPv2-MIB::sysORID.5 = OID: SNMP-VIEW-BASED-ACM-MIB::vacmBasicGroup SNMPv2-MIB::sysORID.6 = OID: SNMP-FRAMEWORK-MIB::snmpFrameworkMIBCompliance SNMPv2-MIB::sysORID.7 = OID: SNMP-MPD-MIB::snmpMPDCompliance SNMPv2-MIB::sysORID.8 = OID: SNMP-USER-BASED-SM-MIB::usmMIBCompliance SNMPv2-MIB::sysORDescr.1 = STRING: The MIB module for SNMPv2 entities SNMPv2-MIB::sysORDescr.2 = STRING: The MIB module for managing TCP implementations SNMPv2-MIB::sysORDescr.3 = STRING: The MIB module for managing IP and ICMP implementations SNMPv2-MIB::sysORDescr.4 = STRING: The MIB module for managing UDP implementations SNMPv2-MIB::sysORDescr.5 = STRING: View-based Access Control Model for SNMP. SNMPv2-MIB::sysORDescr.6 = STRING: The SNMP Management Architecture MIB. SNMPv2-MIB::sysORDescr.7 = STRING: The MIB for Message Processing and Dispatching. SNMPv2-MIB::sysORDescr.8 = STRING: The management information definitions for the SNMP User-based Security Model. SNMPv2-MIB::sysORUpTime.1 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.2 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.3 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.4 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.5 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.6 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.7 = Timeticks: (0) 0:00:00.00 SNMPv2-MIB::sysORUpTime.8 = Timeticks: (0) 0:00:00.00 I suspect that I should get some DELL specific information when I use the snmpwalk utility. Is there a configuration in snmpd.conf file which is wrong, or do I have to configure on the OpenManage side in order to get the hardware information accessible from SNMP?

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  • Customer session is different in different parts of a Magento website

    - by Josh Pennington
    I have a function inside of a Helper in Magento that returns whether or not a customer attribute equals one. Here is my Helper class class Nie_Nie_Helper_Data extends Mage_Core_Helper_Abstract { public function isNieAdmin() { if(Mage::getSingleton('customer/session')->getCustomer()->getNieAdmin() == 1) { return true; } else { return false; } } } Now when I call this function from a class that extends Mage_Core_Block_Template, everything seems to work fine. However when I try to use this inside one of my controllers, it does not work. In fact when I do Mage::getSingleton('customer/session')-getCustomer()-debug() the only variable that is returned is the website_id. Does anyone know what I have to do in order to get this to work? Thanks Josh Pennington

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  • Quick guide to Oracle IRM 11g: Server installation

    - by Simon Thorpe
    Quick guide to Oracle IRM 11g index This is the first of a set of articles designed to assist with the successful installation, configuration and deployment of a document security solution using Oracle IRM. This article goes through a set of simple instructions which detail how to download, install and configure the IRM server, the starting point for building a document security solution. This article contains a subset of information from the official documentation and is focused on installing the server on Oracle Enterprise Linux. If you are planning to deploy on a non-Linux platform, you will need to reference the documentation for platform specific information. Contents Introduction Downloading the software Preparing a database Creating the schema WebLogic Server installation Installing Oracle IRM Introduction Because we are using Oracle Enterprise Linux in this guide, and before we get into the detail of IRM, i'd like to share some tips with Linux to make life a bit easier.Use a 64bit platform, IRM 11g runs just fine on a 32bit server but with 64bit you will build a more future proof service. Download and install the latest Java JDK package. Make sure you get the 64bit version if you are on a 64bit server. Configure Linux to use a good Yum server to simplify installing packages. For Oracle Enterprise Linux we maintain a great public Yum here. Have at least 20GB of free disk space on the partition you intend to install the IRM server. The downloads are big, then you extract them and then install. This quickly consumes disk space which you can easily recover by deleting the downloaded and extracted files after wards. But it's nice to have the disk space spare to keep these around in case you need to restart any part of the installation process again. Downloading the software OK, so before you can do anything, you need the software install kits. Luckily Oracle allows you to freely download every technology we create. You'll need to get the following; Oracle WebLogic Server Oracle Database Oracle Repository Creation Utility (rcu) Oracle IRM server You can use Microsoft SQL server 2005 or 2008, in this guide i've used Oracle RDBMS 11gR2 for Linux. Preparing the database I'm not going to go through the finer points of installing the database. There are many very good guides on installing the Oracle Database. However one thing I would suggest you think about is enabling TDE, network encryption and using Database Vault. These Oracle database security technologies are excellent for creating a complete end to end security solution. No point in going to all the effort to secure document access with IRM when someone can go directly to the database and assign themselves rights to documents. To understand this further, you can see a video of the IRM service using these database security technologies here. With a database up and running we need to create a schema to hold the IRM data. This schema contains the rights model, cryptographic keys, user account id's and associated rights etc. Creating the IRM database schema Oracle uses the Repository Creation Tool which builds your schema, extract the files from the rcu zip. Then in a terminal window; cd /oracle/install/rcu/bin ./rcu This will launch the Repository Creation Tool and you will be presented with the image to the right. Hit next and continue onto the next dialog. You are asked if you are going to be creating a new schema or wish to drop an existing one, you obviously just need to click next at this point to create a new schema. The RCU next needs to know where your database is so you'll need the following details of your database instance. Below, for reference, is the information for my installation. Hostname: irm.oracle.demo Port: 1521 (This is the default TCP port for the Oracle Database) Service Name: irm.oracle.demo. Note this is not the SID, but the service name. Username: sys Password: ******** Role: SYSDBA And then select next. Because the RCU contains schemas for many of the Oracle Technologies, you now need to select to just deploy the Oracle IRM schema. Open the section under "Enterprise Content Management" and tick the "Oracle Information Rights Management" component. Note that you also get the chance to select a prefix which defaults to "DEV" (for development). I usually change this to something that reflects my own install. PROD for a production system, INT for internal only etc. The next step asks for the passwords for the schema users. We are only creating one schema here so you just enter one password. Some brave souls store this password in an Excel spreadsheet which is then secure against the IRM server you're about to install in this guide. Nearing the end of the schema creation is the mapping of the tablespaces to the schema. Note I had setup a table space already that was encrypted using TDE and at this point I was able to select that tablespace by clicking in the "Default Tablespace" column. The next dialog confirms your actions and clicking on next causes it to create the schema and default data. After this you are presented with the completion summary. WebLogic Server installation The database is now ready and the next step is to install the application server. Oracle IRM 11g is a JEE application and currently only supported in Oracle WebLogic Server. So the next step is get WebLogic Server installed, which is pretty easy. Depending on the version you download, you either run the binary or for a 64 bit platform (like mine) run the following command. java -d64 -jar wls1033_generic.jar And in the resulting dialog hit next to start walking through the install. Next choose a directory into which you will install WebLogic Server. I like to change from the default and install into /oracle/. Then all my software goes into this one folder, all owned by the "oracle" user. The next dialog asks for your Oracle support information to ensure you are kept up to date. If you have an Oracle support account, enter your details but for most evaluation systems I leave these fields blank. Again, for evaluation or development systems, I usually stick with the "Typical" install type which you are next asked for. Next you are asked for the JDK which will be used for the server. When installing from the generic jar on a 64bit platform like in this guide, no JDK is bundled with the installer. But as you can see in the image on the right, that it does a good job of detecting the one you've got installed. Defaults for the install directories are usually taken, no changes here, just click next. And finally we are ready to install, hit next, sit back and relax. Typically this takes about 10 minutes. After the install, do not run the quick start, we need to deploy the IRM install itself from which we will create a new WebLogic domain. For now just hit done and lets move to the final step of the installation process. Installing Oracle IRM The last piece of the puzzle to getting your environment ready is to deploy the IRM files themselves. Unzip the Oracle Enterprise Content Management 11g zip file and it will create a Disk1 directory. Switch to this folder and in the console run ./runInstaller. This will launch the installer which will also ask for the location of the JDK. Look at the image on the right for the detail. You should now see the first stage of the IRM installation. The dialog warns you need to have a WebLogic server installed and have created the schema's, but you've just done all that above (I hope) so we are ready to go. The installer now checks that you have all the required libraries installed and other system parameters are correct. Because nearly all of my development and evaluation installations have the database server on the same system, the installer passes these checks without issue... Next... Now chose where to install the IRM files, you must install into the same Middleware Home as the WebLogic Server installation you just performed. Usually the installer already defaults to this location anyway. I also tend to change the Oracle Home Directory to Oracle_IRM so it's clear this is just an IRM install. The summary page tells you about space needed to deploy the files. Unfortunately the IRM install comes with all of the other Oracle ECM software, you can't just select the IRM files, everything gets deployed to disk and uses 1.6GB of space! Not fun, but Oracle has to package up similar technologies otherwise we would have a very large number of installers to QA and manage, again, not fun. Hit Install, time for another drink, maybe a piece of cake or a donut... on a half decent system this part of the install took under 10 minutes. Finally the installation of your IRM server is complete, click on finish and the next phase is to create the WebLogic domain and start configuring your server. Now move onto the next article in this guide... configuring your IRM server ready to seal your first document.

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • Common Areas For Securing Web Services

    The only way to truly keep a web service secure is to host it on a web server and then turn off the server. In real life no web service is 100% secure but there are methodologies for increasing the security around web services. In order for consumers of a web service they must adhere to the service’s Service-Level Agreement (SLA).  An SLA is a digital contract between a web service and its consumer. This contract defines what methods and protocols must be used to access the web service along with the defined data formats for sending and receiving data through the service. If either part does not abide by the contract then the service will not be accessible for consumption. Common areas for securing web services: Universal Discovery Description Integration  (UDDI) Web Service Description Language  (WSDL) Application Level Network Level “UDDI is a specification for maintaining standardized directories of information about web services, recording their capabilities, location and requirements in a universally recognized format.” (UDDI, 2010) WSDL on the other hand is a standardized format for defining a web service. A WSDL describes the allowable methods for accessing the web service along with what operations it performs. Web services in the Application Level can control access to what data is available by implementing its own security through various methodologies but the most common method is to have a consumer pass in a token along with a system identifier so that they system can validate the users access to any data or actions that they may be requesting. Security restrictions can also be applied to the host web server of the service by restricting access to the site by IP address or login credentials. Furthermore, companies can also block access to a service by using firewall rules and only allowing access to specific services on certain ports coming from specific IP addresses. This last methodology may require consumers to obtain a static IP address and then register it with the web service host so that they will be provide access to the information they wish to obtain. It is important to note that these areas can be secured in any combination based on the security level tolerance dictated by the publisher of the web service. This being said, the bare minimum security implantation must be in the Application Level within the web service itself. Typically I create a security layer within a web services exposed Internet that requires a consumer identifier and a consumer token. This information is then used to authenticate the requesting consumer before the actual request is performed. Refernece:UDDI. (2010). Retrieved 11 13, 2011, from LooselyCoupled.com: http://www.looselycoupled.com/glossary/UDDIService-Level Agreement (SLA). (n.d.). Retrieved 11 13, 2011, from SearchITChannel: http://searchitchannel.techtarget.com/definition/service-level-agreement

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Create association between informations

    - by Andrea Girardi
    I deployed a project some days ago that allow to extract some medical articles using the results of a questionnaire completed by a user. For instance, if I reply on questionnaire I'm affected by Diabetes type 2 and I'm a smoker, my algorithm extracts all articles related to diabetes bubbling up all articles contains information about Diabetes type 2 and smoking. Basically we created a list of topic and, for every topic we define a kind of "guideline" that allows to extract and order informations for a user. I'm quite sure there are some better way to put on relationship two content but I was not able to find them on network. Could you suggest my a model, algorithm or paper to better understand this kind of problem and that helps me to find a faster, and more accurate way to extract information for an user?

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  • Is a yobibit really a meaningful unit? [closed]

    - by Joe
    Wikipedia helpfully explains: The yobibit is a multiple of the bit, a unit of digital information storage, prefixed by the standards-based multiplier yobi (symbol Yi), a binary prefix meaning 2^80. The unit symbol of the yobibit is Yibit or Yib.1[2] 1 yobibit = 2^80 bits = 1208925819614629174706176 bits = 1024 zebibits[3] The zebi and yobi prefixes were originally not part of the system of binary prefixes, but were added by the International Electrotechnical Commission in August 2005.[4] Now, what in the world actually takes up 1,208,925,819,614,629,174,706,176 bits? The information content of the known universe? I guess this is forward thinking -- maybe astrophyics or nanotech, or even DNA analysis really will require these orders of magnitude. How far off do you think all this is? Are these really meaningful units?

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  • Multiple Schedule/Task Views (devs, customer, etc) in MS Project (or other)

    - by ThePlatypus
    Is there a way to configure multiple views/filters in MS Project for the same set of tasks? I want to have a view that is configured for customer's only, for example. So, it would have large milestone tasks only, and hide all of the details that are there for the benefit of the team members. If MS Project doesn't do this, is there any project management software that does? A free/open source version would be preferable. Edit: Apparently, "filter" was the word I needed in my Google searches. I found how to mark a task as a Milestone and use the pre-made Milestone filter. However, that still doesn't hide non-Milestone tasks the way I want it to. I haven't figured out how to make a true custom filter.

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  • Transfer some information from 1 workbook to another plus 1

    - by Cheryl
    I have 1 workbook with 4 sheets. Some of the information is auto entered from 1 sheet to another. I do not save when closing out. It is entered, printed and deleted. I need to get some of the information off those sheets to a seperate workbook that I save. Example: worksheet 1 info Name dob reason etc I am wondering if I can transfer that information to another sheet to be entered on row one and then the next one on row 2 and so on. Since I do not save the first workbook, will this work?

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