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  • Building the Elusive Windows Phone Panorama Control

    When the Windows Phone 7 Developer SDK was released a couple of weeks ago at MIX10 many people noticed the SDK doesnt include a template for a Panorama control.   Here at Clarity we decided to build our own Panorama control for use in some of our prototypes and I figured I would share what we came up with. There have been a couple of implementations of the Panorama control making their way through the interwebs, but I didnt think any of them really nailed the experience that is shown in the simulation videos.   One of the key design principals in the UX Guide for Windows Phone 7 is the use of motion.  The WP7 OS is fairly stripped of extraneous design elements and makes heavy use of typography and motion to give users the necessary visual cues.  Subtle animations and wide layouts help give the user a sense of fluidity and consistency across the phone experience.  When building the panorama control I was fairly meticulous in recreating the motion as shown in the videos.  The effect that is shown in the application hubs of the phone is known as a Parallax Scrolling effect.  This this pseudo-3D technique has been around in the computer graphics world for quite some time. In essence, the background images move slower than foreground images, creating an illusion of depth in 2D.  Here is an example of the traditional use: http://www.mauriciostudio.com/.  One of the animation gems I've learned while building interactive software is the follow animation.  The premise is straightforward: instead of translating content 1:1 with the interaction point, let the content catch up to the mouse or finger.  The difference is subtle, but the impact on the smoothness of the interaction is huge.  That said, it became the foundation of how I achieved the effect shown below.   Source Code Available HERE Before I briefly describe the approach I took in creating this control..and Ill add some **asterisks ** to the code below as my coding skills arent up to snuff with the rest of my colleagues.  This code is meant to be an interpretation of the WP7 panorama control and is not intended to be used in a production application.  1.  Layout the XAML The UI consists of three main components :  The background image, the Title, and the Content.  You can imagine each  these UI Elements existing on their own plane with a corresponding Translate Transform to create the Parallax effect.  2.  Storyboards + Procedural Animations = Sexy As I mentioned above, creating a fluid experience was at the top of my priorities while building this control.  To recreate the smooth scroll effect shown in the video we need to add some place holder storyboards that we can manipulate in code to simulate the inertia and snapping.  Using the easing functions built into Silverlight helps create a very pleasant interaction.    3.  Handle the Manipulation Events With Silverlight 3 we have some new touch event handlers.  The new Manipulation events makes handling the interactivity pretty straight forward.  There are two event handlers that need to be hooked up to enable the dragging and motion effects: the ManipulationDelta event :  (the most relevant code is highlighted in pink) Here we are doing some simple math with the Manipulation Deltas and setting the TO values of the animations appropriately. Modifying the storyboards dynamically in code helps to create a natural feel.something that cant easily be done with storyboards alone.   And secondly, the ManipulationCompleted event:  Here we take the Final Velocities from the Manipulation Completed Event and apply them to the Storyboards to create the snapping and scrolling effects.  Most of this code is determining what the next position of the viewport will be.  The interesting part (shown in pink) is determining the duration of the animation based on the calculated velocity of the flick gesture.  By using velocity as a variable in determining the duration of the animation we can produce a slow animation for a soft flick and a fast animation for a strong flick. Challenges to the Reader There are a couple of things I didnt have time to implement into this control.  And I would love to see other WPF/Silverlight approaches.  1.  A good mechanism for deciphering when the user is manipulating the content within the panorama control and the panorama itself.   In other words, being able to accurately determine what is a flick and what is click. 2.  Dynamically Sizing the panorama control based on the width of its content.  Right now each control panel is 400px, ideally the Panel items would be measured and then panorama control would update its size accordingly.  3.  Background and content wrapping.  The WP7 UX guidelines specify that the content and background should wrap at the end of the list.  In my code I restrict the drag at the ends of the list (like the iPhone).  It would be interesting to see how this would effect the scroll experience.     Well, Its been fun building this control and if you use it Id love to know what you think.  You can download the Source HERE or from the Expression Gallery  Erik Klimczak  | [email protected] | twitter.com/eklimczDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Browsing Your ADF Application Module Pooling Params with WLST

    - by Duncan Mills
    In ADF 11g you can of course use Enterprise Manager (EM) to browse and configure the settings used by ADF Business Components  Application Modules, as shown here for one of my sample deployed applications. This screen you can access from the EM homepage by pulling down the Application Deployment menu, and then ADF > Configure ADF Business Components. Then select the profile that you are actually using (Hint: look in the DataBindings.cpx file to work this out - probably the "Local" version unless you've explicitly changed it. )So, from this screen you can change the pooling parameters and the world is good. But what if you don't have EM installed? In that case you can use the WebLogic scripting capabilities to view (and Update) the MBean Properties. Explanation The pooling parameters and many others are handled through Message Driven Beans that are created for the deployed application in the server. In the case of the ADF BC pooling parameters, this MBean will combine the configuration deployed as part of the application, along with any overrides defined as -D environement commands on the JVM startup for the application server instance. Using WLST to Browse the Bean ValuesFor our purposes here I'm doing this interactively, although you can also write a script or write Java to achieve the same thing.Step 0: Before You Start You will need the followingAccess to the console on the machine that is running the serverThe WebLogic Admin username and password (I'll use weblogic/password as my example here - yours will be different)The name of the deployed application (in this example FMWdh_application1)The package path to the bc4j.xcfg file (in this example oracle.demo.fmwdh.model.service.common.bc4j.xcfg) This is based on the default path for your model project so it shoudl be fairly easy to work out.The BC configuration your AM is actually running with (look in the DataBindings.cpx for that. In this example DealHelpServiceDeployed is the profile being used..)Step 1: Start the WLST consoleTo start at the beginning, you need to run the WLST command but that needs a little setup:Change to the wlserver_10.3/server/bin directory e.g. under your Fusion Middleware Home[oracle@mymachine] cd /home/oracle/FMW_R1/wlserver_10.3/server/binSet your environment using the setWLSEnv script. e.g. on Oracle Enterprise Linux:[oracle@mymachine bin] source setWLSEnv.shStart the WLST interactive console[oracle@mymachine bin] java weblogic.WLSTInitializing WebLogic Scripting Tool (WLST) ...Welcome to WebLogic Server Administration Scripting ShellType help() for help on available commandswls:/offline> Step 2:Enter the WLST commandsConnect to the server wls:> connect('weblogic','password')Change to the Custom root, this is where the AMPooling MBeans are registered wls:> custom()Change to the b4j MBean directorywls:> cd ('oracle.bc4j.mbean.config')Work out the correct directory for the AM configuration you need. This is the difficult bit, not because it's hard to do, but because the names are long. The structure here is such that every child MBean is displayed at the same level as the parent, so for each deployed application there will be many directories shown. In fact, do an ls() command here and you'll see what I mean. Each application will have one MBean for the app as a whole, and then for each deployed configuration in the .xcfg file you'll see: One for the config entry itself, and then one each for Security, DB Connection and AM Pooling. So if you deploy an app with just one configuration you'll see 5 directories, if it has two configurations in the .xcfg you'll see 9 and so on.The directory you are looking for will contain those bits of information you gathered in Step 0, specifically the Application Name, the configuration you are using and the xcfg name: First of all narrow your list to just those directories returned from the ls() command that begin oracle.bc4j.mbean.config:name=AMPool. These identify the AM pooling MBeans for all the deployed applications. Now look for the correct application name e.g. Application=FMWdh_application1The config setting in that sub-list should already be correct and match what you expect e.g. oracle.bc4j.mbean.config=oracle.demo.fmwdh.model.service.common.bc4j.xcfgFinally look for the correct value for the AppModuleConfigType e.g. oracle.bc4j.mbean.config.AppModuleConfigType=DealHelpServiceDeployedNow you have identified the correct directory name, change to that (keep the name on one line of course - I've had to split it across lines here for clarity:wls:> cd ('oracle.bc4j.mbean.config:name=AMPool,     type=oracle.bc4j.mbean.config.AppModuleConfigType.AMPoolType,    oracle.bc4j.mbean.config=oracle.demo.fmwdh.model.service.common.bc4j.xcfg,    Application=FMWdh_application1,    oracle.bc4j.mbean.config.AppModuleConfigType=DealHelpServiceDeployed') Now you can actually view the parameter values with a simple ls() commandwls:> ls()And here's the output in which you can view the realtime values of the various pool settings: -rw- AmpoolConnectionstrategyclass oracle.jbo.common.ampool.DefaultConnectionStrategy -rw- AmpoolDoampooling true -rw- AmpoolDynamicjdbccredentials false -rw- AmpoolInitpoolsize 2 -rw- AmpoolIsuseexclusive true -rw- AmpoolMaxavailablesize 40 -rw- AmpoolMaxinactiveage 600000 -rw- AmpoolMaxpoolsize 4096 -rw- AmpoolMinavailablesize 2 -rw- AmpoolMonitorsleepinterval 600000 -rw- AmpoolResetnontransactionalstate true -rw- AmpoolSessioncookiefactoryclass oracle.jbo.common.ampool.DefaultSessionCookieFactory -rw- AmpoolTimetolive 3600000 -rw- AmpoolWritecookietoclient false -r-- ConfigMBean true -rw- ConnectionPoolManager oracle.jbo.server.ConnectionPoolManagerImpl -rw- Doconnectionpooling false -rw- Dofailover false -rw- Initpoolsize 0 -rw- Maxpoolcookieage -1 -rw- Maxpoolsize 4096 -rw- Poolmaxavailablesize 25 -rw- Poolmaxinactiveage 600000 -rw- Poolminavailablesize 5 -rw- Poolmonitorsleepinterval 600000 -rw- Poolrequesttimeout 30000 -rw- Pooltimetolive -1 -r-- ReadOnly false -rw- Recyclethreshold 10 -r-- RestartNeeded false -r-- SystemMBean false -r-- eventProvider true -r-- eventTypes java.lang.String[jmx.attribute.change] -r-- objectName oracle.bc4j.mbean.config:name=AMPool,type=oracle.bc4j.mbean.config.AppModuleConfigType.AMPoolType,oracle.bc4j.mbean.config=oracle.demo.fmwdh.model.service.common.bc4j.xcfg,Application=FMWdh_application1,oracle.bc4j.mbean.config.AppModuleConfigType=DealHelpServiceDeployed -rw- poolClassName oracle.jbo.common.ampool.ApplicationPoolImpl Thanks to Brian Fry on the JDeveloper PM Team who did most of the work to put this sequence of steps together with me badgering him over his shoulder.

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  • Introducing Microsoft SQL Server 2008 R2 - Business Intelligence Samples

    - by smisner
    On April 14, 2010, Microsoft Press (blog | twitter) released my latest book, co-authored with Ross Mistry (twitter), as a free ebook download - Introducing Microsoft SQL Server 2008 R2. As the title implies, this ebook is an introduction to the latest SQL Server release. Although you'll find a comprehensive review of the product's features in this book, you will not find the step-by-step details that are typical in my other books. For those readers who are interested in a more interactive learning experience, I have created two samples file for download: IntroSQLServer2008R2Samples project Sales Analysis workbook Here's a recap of the business intelligence chapters and the samples I used to generate the screen shots by chapter: Chapter 6: Scalable Data Warehousing covers a new edition of SQL Server, Parallel Data Warehouse. Understandably, Microsoft did not ship me the software and hardware to set up my own Parallel Data Warehouse environment for testing purposes and consequently you won't see any screenshots in this chapter. I received a lot of information and a lot of help from the product team during the development of this chapter to ensure its technical accuracy. Chapter 7: Master Data Services is a new component in SQL Server. After you install Master Data Services (MDS), which is a separate installation from SQL Server although it's found on the same media, you can install sample models to explore (which is what I did to create screenshots for the book). To do this, you deploying packages found at \Program Files\Microsoft SQL Server\Master Data Services\Samples\Packages. You will first need to use the Configuration Manager (in the Microsoft SQL Server 2008 R2\Master Data Services program group) to create a database and a Web application for MDS. Then when you launch the application, you'll see a Getting Started page which has a Deploy Sample Data link that you can use to deploy any of the sample packages. Chapter 8: Complex Event Processing is an introduction to another new component, StreamInsight. This topic was way too large to cover in-depth in a single chapter, so I focused on information such as architecture, development models, and an overview of the key sections of code you'll need to develop for your own applications. StreamInsight is an engine that operates on data in-flight and as such has no user interface that I could include in the book as screenshots. The November CTP version of SQL Server 2008 R2 included code samples as part of the installation, but these are not the official samples that will eventually be available in Codeplex. At the time of this writing, the samples are not yet published. Chapter 9: Reporting Services Enhancements provides an overview of all the changes to Reporting Services in SQL Server 2008 R2, and there are many! In previous posts, I shared more details than you'll find in the book about new functions (Lookup, MultiLookup, and LookupSet), properties for page numbering, and the new global variable RenderFormat. I will confess that I didn't use actual data in the book for my discussion on the Lookup functions, but I did create real reports for the blog posts and will upload those separately. For the other screenshots and examples in the book, I have created the IntroSQLServer2008R2Samples project for you to download. To preview these reports in Business Intelligence Development Studio, you must have the AdventureWorksDW2008R2 database installed, and you must download and install SQL Server 2008 R2. For the map report, you must execute the PopulationData.sql script that I included in the samples file to add a table to the AdventureWorksDW2008R2 database. The IntroSQLServer2008R2Samples project includes the following files: 01_AggregateOfAggregates.rdl to illustrate the use of embedded aggregate functions 02_RenderFormatAndPaging.rdl to illustrate the use of page break properties (Disabled, ResetPageNumber), the PageName property, and the RenderFormat global variable 03_DataSynchronization.rdl to illustrate the use of the DomainScope property 04_TextboxOrientation.rdl to illustrate the use of the WritingMode property 05_DataBar.rdl 06_Sparklines.rdl 07_Indicators.rdl 08_Map.rdl to illustrate a simple analytical map that uses color to show population counts by state PopulationData.sql to provide the data necessary for the map report Chapter 10: Self-Service Analysis with PowerPivot introduces two new components to the Microsoft BI stack, PowerPivot for Excel and PowerPivot for SharePoint, which you can learn more about at the PowerPivot site. To produce the screenshots for this chapter, I created the Sales Analysis workbook which you can download (although you must have Excel 2010 and the PowerPivot for Excel add-in installed to explore it fully). It's a rather simple workbook because space in the book did not permit a complete exploration of all the wonderful things you can do with PowerPivot. I used a tutorial that was available with the CTP version as a basis for the report so it might look familiar if you've already started learning about PowerPivot. In future posts, I'll continue exploring the new features in greater detail. If there's any special requests, please let me know! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Building the Elusive Windows Phone Panorama Control

    When the Windows Phone 7 Developer SDK was released a couple of weeks ago at MIX10 many people noticed the SDK doesnt include a template for a Panorama control.   Here at Clarity we decided to build our own Panorama control for use in some of our prototypes and I figured I would share what we came up with. There have been a couple of implementations of the Panorama control making their way through the interwebs, but I didnt think any of them really nailed the experience that is shown in the simulation videos.   One of the key design principals in the UX Guide for Windows Phone 7 is the use of motion.  The WP7 OS is fairly stripped of extraneous design elements and makes heavy use of typography and motion to give users the necessary visual cues.  Subtle animations and wide layouts help give the user a sense of fluidity and consistency across the phone experience.  When building the panorama control I was fairly meticulous in recreating the motion as shown in the videos.  The effect that is shown in the application hubs of the phone is known as a Parallax Scrolling effect.  This this pseudo-3D technique has been around in the computer graphics world for quite some time. In essence, the background images move slower than foreground images, creating an illusion of depth in 2D.  Here is an example of the traditional use: http://www.mauriciostudio.com/.  One of the animation gems I've learned while building interactive software is the follow animation.  The premise is straightforward: instead of translating content 1:1 with the interaction point, let the content catch up to the mouse or finger.  The difference is subtle, but the impact on the smoothness of the interaction is huge.  That said, it became the foundation of how I achieved the effect shown below.   Source Code Available HERE Before I briefly describe the approach I took in creating this control..and Ill add some **asterisks ** to the code below as my coding skills arent up to snuff with the rest of my colleagues.  This code is meant to be an interpretation of the WP7 panorama control and is not intended to be used in a production application.  1.  Layout the XAML The UI consists of three main components :  The background image, the Title, and the Content.  You can imagine each  these UI Elements existing on their own plane with a corresponding Translate Transform to create the Parallax effect.  2.  Storyboards + Procedural Animations = Sexy As I mentioned above, creating a fluid experience was at the top of my priorities while building this control.  To recreate the smooth scroll effect shown in the video we need to add some place holder storyboards that we can manipulate in code to simulate the inertia and snapping.  Using the easing functions built into Silverlight helps create a very pleasant interaction.    3.  Handle the Manipulation Events With Silverlight 3 we have some new touch event handlers.  The new Manipulation events makes handling the interactivity pretty straight forward.  There are two event handlers that need to be hooked up to enable the dragging and motion effects: the ManipulationDelta event :  (the most relevant code is highlighted in pink) Here we are doing some simple math with the Manipulation Deltas and setting the TO values of the animations appropriately. Modifying the storyboards dynamically in code helps to create a natural feel.something that cant easily be done with storyboards alone.   And secondly, the ManipulationCompleted event:  Here we take the Final Velocities from the Manipulation Completed Event and apply them to the Storyboards to create the snapping and scrolling effects.  Most of this code is determining what the next position of the viewport will be.  The interesting part (shown in pink) is determining the duration of the animation based on the calculated velocity of the flick gesture.  By using velocity as a variable in determining the duration of the animation we can produce a slow animation for a soft flick and a fast animation for a strong flick. Challenges to the Reader There are a couple of things I didnt have time to implement into this control.  And I would love to see other WPF/Silverlight approaches.  1.  A good mechanism for deciphering when the user is manipulating the content within the panorama control and the panorama itself.   In other words, being able to accurately determine what is a flick and what is click. 2.  Dynamically Sizing the panorama control based on the width of its content.  Right now each control panel is 400px, ideally the Panel items would be measured and then panorama control would update its size accordingly.  3.  Background and content wrapping.  The WP7 UX guidelines specify that the content and background should wrap at the end of the list.  In my code I restrict the drag at the ends of the list (like the iPhone).  It would be interesting to see how this would effect the scroll experience.     Well, Its been fun building this control and if you use it Id love to know what you think.  You can download the Source HERE or from the Expression Gallery  Erik Klimczak  | [email protected] | twitter.com/eklimczDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Visualising data a different way with Pivot collections

    - by Rob Farley
    Roger’s been doing a great job extending PivotViewer recently, and you can find the list of LobsterPot pivots at http://pivot.lobsterpot.com.au Many months back, the TED Talk that Gary Flake did about Pivot caught my imagination, and I did some research into it. At the time, most of what we did with Pivot was geared towards what we could do for clients, including making Pivot collections based on students at a school, and using it to browse PDF invoices by their various properties. We had actual commercial work based on Pivot collections back then, and it was all kinds of fun. Later, we made some collections for events that were happening, and even got featured in the TechEd Australia keynote. But I’m getting ahead of myself... let me explain the concept. A Pivot collection is an XML file (with .cxml extension) which lists Items, each linking to an image that’s stored in a Deep Zoom format (this means that it contains tiles like Bing Maps, so that the browser can request only the ones of interest according to the zoom level). This collection can be shown in a Silverlight application that uses the PivotViewer control, or in the Pivot Browser that’s available from getpivot.com. Filtering and sorting the items according to their facets (attributes, such as size, age, category, etc), the PivotViewer rearranges the way that these are shown in a very dynamic way. To quote Gary Flake, this lets us “see patterns which are otherwise hidden”. This browsing mechanism is very suited to a number of different methods, because it’s just that – browsing. It’s not searching, it’s more akin to window-shopping than doing an internet search. When we decided to put something together for the conferences such as TechEd Australia 2010 and the PASS Summit 2010, we did some screen-scraping to provide a different view of data that was already available online. Nick Hodge and Michael Kordahi from Microsoft liked the idea a lot, and after a bit of tweaking, we produced one that Michael used in the TechEd Australia keynote to show the variety of talks on offer. It’s interesting to see a pattern in this data: The Office track has the most sessions, but if the Interactive Sessions and Instructor-Led Labs are removed, it drops down to only the sixth most popular track, with Cloud Computing taking over. This is something which just isn’t obvious when you look an ordinary search tool. You get a much better feel for the data when moving around it like this. The more observant amongst you will have noticed some difference in the collection that Michael is demonstrating in the picture above with the screenshots I’ve shown. That’s because it’s been extended some more. At the SQLBits conference in the UK this year, I had some interesting discussions with the guys from Xpert360, particularly Phil Carter, who I’d met in 2009 at an earlier SQLBits conference. They had got around to producing a Pivot collection based on the SQLBits data, which we had been planning to do but ran out of time. We discussed some of ways that Pivot could be used, including the ways that my old friend Howard Dierking had extended it for the MSDN Magazine. I’m not suggesting I influenced Xpert360 at all, but they certainly inspired us with some of their posts on the matter So with LobsterPot guys David Gardiner and Roger Noble both having dabbled in Pivot collections (and Dave doing some for clients), I set Roger to work on extending it some more. He’s used various events and so on to be able to make an environment that allows us to do quick deployment of new collections, as well as showing the data in a grid view which behaves as if it were simply a third view of the data (the other two being the array of images and the ‘histogram’ view). I see PivotViewer as being a significant step in data visualisation – so much so that I feature it when I deliver talks on Spatial Data Visualisation methods. Any time when there is information that can be conveyed through an image, you have to ask yourself how best to show that image, and whether that image is the focal point. For Spatial data, the image is most often a map, and the map becomes the central mode for navigation. I show Pivot with postcode areas, since I can browse the postcodes based on their data, and many of the images are recognisable (to locals of South Australia). Naturally, the images could link through to the map itself, and so on, but generally people think of Spatial data in terms of navigating a map, which doesn’t always gel with the information you’re trying to extract. Roger’s even looking into ways to hook PivotViewer into the Bing Maps API, in a similar way to the Deep Earth project, displaying different levels of map detail according to how ‘zoomed in’ the images are. Some of the work that Dave did with one of the schools was generating the Deep Zoom tiles “on the fly”, based on images stored in a database, and Roger has produced a collection which uses images from flickr, that lets you move from one search term to another. Pulling the images down from flickr.com isn’t particularly ideal from a performance aspect, and flickr doesn’t store images in a small-enough format to really lend itself to this use, but you might agree that it’s an interesting concept which compares nicely to using Maps. I’m looking forward to future versions of the PivotViewer control, and hope they provide many more events that can be used, and even more hooks into it. Naturally, LobsterPot could help provide your business with a PivotViewer experience, but you can probably do a lot of it yourself too. There’s a thorough guide at getpivot.com, which is how we got into it. For some examples of what we’ve done, have a look at http://pivot.lobsterpot.com.au. I’d like to see PivotViewer really catch on a data visualisation tool.

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  • Measuring Usability with Common Industry Format (CIF) Usability Tests

    - by Applications User Experience
    Sean Rice, Manager, Applications User Experience A User-centered Research and Design Process The Oracle Fusion Applications user experience was five years in the making. The development of this suite included an extensive and comprehensive user experience design process: ethnographic research, low-fidelity workflow prototyping, high fidelity user interface (UI) prototyping, iterative formative usability testing, development feedback and iteration, and sales and customer evaluation throughout the design cycle. However, this process does not stop when our products are released. We conduct summative usability testing using the ISO 25062 Common Industry Format (CIF) for usability test reports as an organizational framework. CIF tests allow us to measure the overall usability of our released products.  These studies provide benchmarks that allow for comparisons of a specific product release against previous versions of our product and against other products in the marketplace. What Is a CIF Usability Test? CIF refers to the internationally standardized method for reporting usability test findings used by the software industry. The CIF is based on a formal, lab-based test that is used to benchmark the usability of a product in terms of human performance and subjective data. The CIF was developed and is endorsed by more than 375 software customer and vendor organizations led by the National Institute for Standards and Technology (NIST), a US government entity. NIST sponsored the CIF through the American National Standards Institute (ANSI) and International Organization for Standardization (ISO) standards-making processes. Oracle played a key role in developing the CIF. The CIF report format and metrics are consistent with the ISO 9241-11 definition of usability: “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” Our goal in conducting CIF tests is to measure performance and satisfaction of a representative sample of users on a set of core tasks and to help predict how usable a product will be with the larger population of customers. Why Do We Perform CIF Testing? The overarching purpose of the CIF for usability test reports is to promote incorporation of usability as part of the procurement decision-making process for interactive products. CIF provides a common format for vendors to report the methods and results of usability tests to customer organizations, and enables customers to compare the usability of our software to that of other suppliers. CIF also enables us to compare our current software with previous versions of our software. CIF Testing for Fusion Applications Oracle Fusion Applications comprises more than 100 modules in seven different product families. These modules encompass more than 400 task flows and 400 user roles. Due to resource constraints, we cannot perform comprehensive CIF testing across the entire product suite. Therefore, we had to develop meaningful inclusion criteria and work with other stakeholders across the applications development organization to prioritize product areas for testing. Ultimately, we want to test the product areas for which customers might be most interested in seeing CIF data. We also want to build credibility with customers; we need to be able to make the case to current and prospective customers that the product areas tested are representative of the product suite as a whole. Our goal is to test the top use cases for each product. The primary activity in the scoping process was to work with the individual product teams to identify the key products and business process task flows in each product to test. We prioritized these products and flows through a series of negotiations among the user experience managers, product strategy, and product management directors for each of the primary product families within the Oracle Fusion Applications suite (Human Capital Management, Supply Chain Management, Customer Relationship Management, Financials, Projects, and Procurement). The end result of the scoping exercise was a list of 47 proposed CIF tests for the Fusion Applications product suite.  Figure 1. A participant completes tasks during a usability test in Oracle’s Usability Labs Fusion Supplier Portal CIF Test The first Fusion CIF test was completed on the Supplier Portal application in July of 2011.  Fusion Supplier Portal is part of an integrated suite of Procurement applications that helps supplier companies manage orders, schedules, shipments, invoices, negotiations and payments. The user roles targeted for the usability study were Supplier Account Receivables Specialists and Supplier Sales Representatives, including both experienced and inexperienced users across a wide demographic range.  The test specifically focused on the following functionality and features: Manage payments – view payments Manage invoices – view invoice status and create invoices Manage account information – create new contact, review bank account information Manage agreements – find and view agreement, upload agreement lines, confirm status of agreement lines upload Manage purchase orders (PO) – view history of PO, request change to PO, find orders Manage negotiations – respond to request for a quote, check the status of a negotiation response These product areas were selected to represent the most important subset of features and functionality of the flow, in terms of frequency and criticality of use by customers. A total of 20 users participated in the usability study. The results of the Supplier Portal evaluation were favorable and exceeded our expectations. Figure 2. Fusion Supplier Portal Next Studies We plan to conduct two Fusion CIF usability studies per product family over the next nine months. The next product to be tested will be Self-service Procurement. End users are currently being recruited to participate in this usability study, and the test sessions are scheduled to begin during the last week of November.

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  • Using real fonts in HTML 5 & CSS 3 pages

    - by nikolaosk
    This is going to be the fifth post in a series of posts regarding HTML 5. You can find the other posts here, here , here and here.In this post I will provide a hands-on example on how to use real fonts in HTML 5 pages with the use of CSS 3.Font issues have been appearing in all websites and caused all sorts of problems for web designers.The real problem with fonts for web developers until now was that they were forced to use only a handful of fonts.CSS 3 allows web designers not to use only web-safe fonts.These fonts are in wide use in most user's operating systems.Some designers (when they wanted to make their site stand out) resorted in various techniques like using images instead of fonts. That solution is not very accessible-friendly and definitely less SEO friendly.CSS (through CSS3's Fonts module) 3 allows web developers to embed fonts directly on a web page.First we need to define the font and then attach the font to elements.Obviously we have various formats for fonts. Some are supported by all modern browsers and some are not.The most common formats are, Embedded OpenType (EOT),TrueType(TTF),OpenType(OTF). I will use the @font-face declaration to define the font used in this page.  Before you download fonts (in any format) make sure you have understood all the licensing issues. Please note that all these real fonts will be downloaded in the client's computer.A great resource on the web (maybe the best) is http://www.typekit.com/.They have an abundance of web fonts for use. Please note that they sell those fonts.Another free (best things in life a free, aren't they?) resource is the http://www.google.com/webfonts website. I have visited the website and downloaded the Aladin webfont.When you download any font you like make sure you read the license first. Aladin webfont is released under the Open Font License (OFL) license. Before I go on with the actual demo I will use the (http://www.caniuse.com) to see the support for web fonts from the latest versions of modern browsers.Please have a look at the picture below. We see that all the latest versions of modern browsers support this feature. In order to be absolutely clear this is not (and could not be) a detailed tutorial on HTML 5. There are other great resources for that.Navigate to the excellent interactive tutorials of W3School.Another excellent resource is HTML 5 Doctor.Two very nice sites that show you what features and specifications are implemented by various browsers and their versions are http://caniuse.com/ and http://html5test.com/. At this times Chrome seems to support most of HTML 5 specifications.Another excellent way to find out if the browser supports HTML 5 and CSS 3 features is to use the Javascript lightweight library Modernizr.In this hands-on example I will be using Expression Web 4.0.This application is not a free application. You can use any HTML editor you like.You can use Visual Studio 2012 Express edition. You can download it here.I create a simple HTML 5 page. The markup follows and it is very easy to use and understand<!DOCTYPE html><html lang="en">  <head>    <title>HTML 5, CSS3 and JQuery</title>    <meta http-equiv="Content-Type" content="text/html;charset=utf-8" >    <link rel="stylesheet" type="text/css" href="style.css">       </head>  <body>      <div id="header">      <h1>Learn cutting edge technologies</h1>      <p>HTML 5, JQuery, CSS3</p>    </div>        <div id="main">          <h2>HTML 5</h2>                        <p>            HTML5 is the latest version of HTML and XHTML. The HTML standard defines a single language that can be written in HTML and XML. It attempts to solve issues found in previous iterations of HTML and addresses the needs of Web Applications, an area previously not adequately covered by HTML.          </p>      </div>             </body>  </html> Then I create the style.css file.<style type="text/css">@font-face{font-family:Aladin;src: url('Aladin-Regular.ttf')}h1{font-family:Aladin,Georgia,serif;}</style> As you can see we want to style the h1 tag in our HTML 5 markup.I just use the @font-face property,specifying the font-family and the source of the web font. Then I just use the name in the font-family property to style the h1 tag.Have a look below to see my page in IE10. Make sure you open this page in all your browsers installed in your machine. Make sure you have downloaded the latest versions. Now we can make our site stand out with web fonts and give it a really unique look and feel. Hope it helps!!!  

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  • FY12 Partner Kickoff – Are you Ready?

    - by user715249
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Want to know what Oracle has up its sleeve for FY12? Join us on June 28th (or 29th depending on your region) as we kick off the new year and fill you in on our latest plans. This live, interactive session will be hosted by Judson Althoff and he’s bringing some top Oracle executives into the studio with him. Take a peek below as Lydia Smyers, Oracle WW A&C vice president, talks about this upcoming event. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As if that weren’t enough, Oracle President Mark Hurd will update you on his focus for partners in FY12 and OPN will be making a special announcement for our ISV partners highlighting some exciting new offerings on how we will go to market together.  But wait, there’s more – you’ll also hear from Oracle product executives and regional sales leaders outlining their priorities for the upcoming year.  Phew – We’re tired just thinking about all of the great content that will be shared on June 28th/29th.  There are a lot of exciting announcements in store for you later this month so tune in for the latest updates! Register now to get your name on ‘the list’, The OPN Communications Team

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  • Do You Develop Your PL/SQL Directly in the Database?

    - by thatjeffsmith
    I know this sounds like a REALLY weird question for many of you. Let me make one thing clear right away though, I am NOT talking about creating and replacing PLSQL objects directly into a production environment. Do we really need to talk about developers in production again? No, what I am talking about is a developer doing their work from start to finish in a development database. These are generally available to a development team for building the next and greatest version of your databases and database applications. And of course you are using a third party source control system, right? Last week I was in Tampa, FL presenting at the monthly Suncoast Oracle User’s Group meeting. Had a wonderful time, great questions and back-and-forth. My favorite heckler was there, @oraclenered, AKA Chet Justice.  I was in the middle of talking about how it’s better to do your PLSQL work in the Procedure Editor when Chet pipes up - Don’t do it that way, that’s wrong Just press play to edit the PLSQL directly in the database Or something along those lines. I didn’t get what the heck he was talking about. I had been showing how the Procedure Editor gives you much better feedback and support when working with PLSQL. After a few back-and-forths I got to what Chet’s main objection was, and again I’m going to paraphrase: You should develop offline in your SQL worksheet. Don’t do anything in the database until it’s done. I didn’t understand. Were developers expected to be able to internalize and mentally model the PL/SQL engine, see where their errors were, etc in these offline scripts? No, please give Chet more credit than that. What is the ideal Oracle Development Environment? If I were back in the ‘real world’ of database development, I would do all of my development outside of the ‘dev’ instance. My development process looks a little something like this: Do I have a program that already does something like this – copy and paste Has some smart person already written something like this – copy and paste Start typing in the white-screen-of-panic and bungle along until I get something that half-works Tweek, debug, test until I have fooled my subconscious into thinking that it’s ‘good’ As you might understand, I don’t want my co-workers to see the evolution of my code. It would seriously freak them out and I probably wouldn’t have a job anymore (don’t remind me that I already worked myself out of development.) So here’s what I like to do: Run a Local Instance of Oracle on my Machine and Develop My Code Privately I take a copy of development – that’s what source control is for afterall – and run it where no one else can see it. I now get to be my own DBA. If I need a trace – no problem. If I want to run an ASH report, no worries. If I need to create a directory or run some DataPump jobs, that’s all on me. Now when I get my code ‘up to snuff,’ then I will check it into source control and compile it into the official development instance. So my teammates suddenly go from seeing no program, to a mostly complete program. Is this right? If not, it doesn’t seem wrong to me. And after talking to Chet in the car on the way to the local cigar bar, it seems that he’s of the same opinion. So what’s so wrong with coding directly into a development instance? I think ‘wrong’ is a bit strong here. But there are a few pitfalls that you might want to look out for. A few come to mind – and I’m sure Chet could add many more as my memory fails me at the moment. But here goes: Development instance isn’t properly backed up – would hate to lose that work Development is wiped once a week and copied over from Prod – don’t laugh Someone clobbers your code You accidentally on purpose clobber someone else’s code The more developers you have in a single fish pond, the greater chance something ‘bad’ will happen This Isn’t One of Those Posts Where I Tell You What You Should Be Doing I realize many shops won’t be open to allowing developers to stage their own local copies of Oracle. But I would at least be aware that many of your developers are probably doing this anyway – with or without your tacit approval. SQL Developer can do local file tracking, but you should be using Source Control too! I will say that I think it’s imperative that you control your source code outside the database, even if your development team is comprised of a single developer. Store your source code in a file, and control that file in something like Subversion. You would be shocked at the number of teams that do not use a source control system. I know I continue to be shocked no matter how many times I meet another team running by the seat-of-their-pants. I’d love to hear how your development process works. And of course I want to know how SQL Developer and the rest of our tools can better support your processes. And one last thing, if you want a fun and interactive presentation experience, be sure to have Chet in the room

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  • The Krewe App Post-Mortem

    - by Chris Gardner
    Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2014/05/23/the-krewe-app-post-mortem.aspxNow that teched has come and gone, I thought I would use this opportunity to do a little post-mortem on The Krewe app. It is one thing to test the app at home. It is a completely different animal to see how it responds in the environment TechEd creates. At a future time, I will list all the things that I would like to change with the app. At this point, I will find some good way to get community feedback. I want to break all this down screen by screen. We'll start with the screen I got right. The first of these is the events calendar. This is the one screen that, to you guys, just worked. However, there was an issue here. When I wrote v1 for last year, I was lazy and placed everything in CST. This caused problems with the achievements, which I will explain later. Furthermore, the event locations were not check-in locations. This created another problem with the achievements. Next, we get to the Twitter page. For what this page does, it works great. For those that don't know, I have an Azure Worker Role that polls Twitter pretty close to the rate limit. I cache these results in my database, and serve them upon request. This gives me great control over the content. I just have to remember to flush past tweets after a period, to save database growth. The next screen is the check-in screen. This screen has been the bane of my existence since I first created the thing. Last year, I used a background task to check people out of locations after they traveled. This year, I removed the background task in favor of a foursquare model. You are checked out after 3 hours or when you check-in to some other location. This seemed to work well, until those pesky achievements came into the mix. Again, more on this later. Next, I want to address the Connect and Connections screens together. I wanted to use some of the capabilities of the phone, and NFC seemed a natural choice. From this, I came up with the gamification aspects of the app. Since we are, fundamentally, a networking organization, I wanted to encourage people to actually network. Users could make and share a profile, similar to a virtual business card. I just had to figure out how to get people to use the feature. Why not just give someone a business card? Thus, the achievements were born. This was such a good idea. It would have been a great idea, if I have come up with it about two months earlier... When I came up with these ideas, I had about 2 weeks to implement them. Version 1 of the app was, basically, a pure consumption app. We provided data and centralized it. With version 2, the app became a much more interactive experience. The API was not ready for this change in such a short period of time. Most of this became apparent when I started implementing the achievements. The achievements based on count and specific person when fairly easy. The problem came with tying them to locations and events. This took some true SQL kung fu. This also showed me the rookie mistake of putting CST, not UTC, in the database. Once I got all of that cleaned up, I had to find a way to get the achievement system to talk to the phone. I knew I needed to be able to dynamically add achievements. I wouldn't know the precise location of some things until I got to Houston. I wanted the server to approve the achievements. This, unfortunately, required a decent data connection. Some achievements required GPS levels of location accuracy in areas of network triangulation. All of this became a huge nightmare. My flagship feature was based on some silly assumptions. Still, I managed to get 31 people to get the first achievement (Make 1 Connection.) Quite a few of those managed to get to the higher levels. Soon, I will post a list of the feature and changes that need to happen to the API. This includes things like proper objects for communication, geo-fencing, and caching. However, that is for another day.

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  • Advice on learning programming languages and math.

    - by Joris Ooms
    I feel like I'm getting stuck lately when it comes to learning about programming-related things; I thought I'd ask a question here and write it all down in the hope to get some pointers/advice from people. Perhaps writing it down helps me put things in perspective for myself aswell. I study Interactive Multimedia Design. This course is based on two things: graphic design on one hand, and web development on the other hand. I have quite a decent knowledge of web-related languages (the usual HTML/JS/PHP) and I'll be getting a course on ASP.NET next year. In my free time, I have learnt how to work with CodeIgniter, aswell as some diving into Ruby (and Rails) and basic iOS programming. In my first year of college I also did a class on Java (19/20 on the end result). This grade doesn't really mean anything though; I have the basics of OOP down but Java-wise, we learnt next to nothing. Considering the time I have been programming in, for example, PHP.. I can't say I'm bad at it. I'm definitely not good or great at it, but I'm decent. My teachers tell me I have the programming thing down. They just tell me I should keep on learning. So that's what I do, and I try to take in as much as possible; however, sometimes I'm unsure where to start and I have this tendency to always doubt myself. Now, for the 'question'. I want to get into iOS programming. I know iOS programming boils down to programming in Cocoa Touch and Objective-C. I also know Obj-C is a superset of C. I have done a class on C a couple of years ago, but I failed miserably. I got stuck at pointers and never really understood them.. Until like a month ago. I suddenly 'got' it. I have been working through a book on Objective-C for a week or so now, and I understand the basics (I'm at like.. chapter 6 or so). However, I keep running into similar problems as the ones I had when I did the C class: I suck at math. No, really. I come from a Latin-Modern Languages background in high school and I had nearly no math classes back then. I wanted to study Computer Science, but I failed there because of the miserable state of my mathematics knowledge. I can't explain why I'm suddenly talking about math here though, because it isn't directly related to programming.. yet it is. For example, the examples in the book I'm reading now are about programming a fraction-calculator. All good, I can do the programming when I get the formulas down.. but it takes me a full day or more to actually get to that point. I also find it hard to come up with ideas for myself. I made one small iOS app the other day and it's just a button / label kind of thing. When I press the button, it generates a random number. That's really all I could come up with. Can you 'learn' that? It probably comes down to creativity, but evidently, I'm not too great at being creative. Are there any sites or resources out there that provide something like a basic list of things you can program when you're just starting out? Maybe I'm focusing on too many things at once. I want to keep my HTML/CSS at a decent level, while learning PHP and CodeIgniter, while diving into Ruby on Rails and learning Objective-C and the iOS SDK at the same time. I just want to be good at something, I guess. The problem is that I can't seem to be happy with my PHP stuff. I want more, something 'harder'; that's why I decided to pick up the iOS thing. Like I said, I have the basics down of a lot of different languages. I can program something simple in Java, in C, in Objective-C as of this week.. but it ends there. Mostly because I can't come up with ideas for more complex applications, and also because I just doubt myself: 'Oh, that's too complex, I can never do that'. And then it ends there. To conclude my rant, let me basically rephrase my questions into a 'tl;dr' part. A. I want to get into iOS programming and I have basic knowledge of C/Objective-C. However, I struggle to come up with ideas of my own and implement them and I also suck at math which is something that isn't directly related to, yet often needed while programming. What can I do? B. I have an interest in a lot of different programming languages and I can't stop reading/learning. However, I don't feel like I'm good in anything. Should I perhaps focus on just one language for a year or longer, or keep taking it all in at the same time and hope I'll finally get them all down? C. Are there any resources out there that provide basic ideas of things I can program? I'm thinking about 'simple' command-line applications here to help me while studying C/Obj-C away from the whole iPhone SDK. Like I said, the examples in my book are mainly math-based (fraction calculator) and it's kinda hard. :( Thanks a lot for reading my post. I didn't plan it to be this long but oh well. Thanks in advance for any answers.

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  • FairScheduling Conventions in Hadoop

    - by dan.mcclary
    While scheduling and resource allocation control has been present in Hadoop since 0.20, a lot of people haven't discovered or utilized it in their initial investigations of the Hadoop ecosystem. We could chalk this up to many things: Organizations are still determining what their dataflow and analysis workloads will comprise Small deployments under tests aren't likely to show the signs of strains that would send someone looking for resource allocation options The default scheduling options -- the FairScheduler and the CapacityScheduler -- are not placed in the most prominent position within the Hadoop documentation. However, for production deployments, it's wise to start with at least the foundations of scheduling in place so that you can tune the cluster as workloads emerge. To do that, we have to ask ourselves something about what the off-the-rack scheduling options are. We have some choices: The FairScheduler, which will work to ensure resource allocations are enforced on a per-job basis. The CapacityScheduler, which will ensure resource allocations are enforced on a per-queue basis. Writing your own implementation of the abstract class org.apache.hadoop.mapred.job.TaskScheduler is an option, but usually overkill. If you're going to have several concurrent users and leverage the more interactive aspects of the Hadoop environment (e.g. Pig and Hive scripting), the FairScheduler is definitely the way to go. In particular, we can do user-specific pools so that default users get their fair share, and specific users are given the resources their workloads require. To enable fair scheduling, we're going to need to do a couple of things. First, we need to tell the JobTracker that we want to use scheduling and where we're going to be defining our allocations. We do this by adding the following to the mapred-site.xml file in HADOOP_HOME/conf: <property> <name>mapred.jobtracker.taskScheduler</name> <value>org.apache.hadoop.mapred.FairScheduler</value> </property> <property> <name>mapred.fairscheduler.allocation.file</name> <value>/path/to/allocations.xml</value> </property> <property> <name>mapred.fairscheduler.poolnameproperty</name> <value>pool.name</value> </property> <property> <name>pool.name</name> <value>${user.name}</name> </property> What we've done here is simply tell the JobTracker that we'd like to task scheduling to use the FairScheduler class rather than a single FIFO queue. Moreover, we're going to be defining our resource pools and allocations in a file called allocations.xml For reference, the allocation file is read every 15s or so, which allows for tuning allocations without having to take down the JobTracker. Our allocation file is now going to look a little like this <?xml version="1.0"?> <allocations> <pool name="dan"> <minMaps>5</minMaps> <minReduces>5</minReduces> <maxMaps>25</maxMaps> <maxReduces>25</maxReduces> <minSharePreemptionTimeout>300</minSharePreemptionTimeout> </pool> <mapreduce.job.user.name="dan"> <maxRunningJobs>6</maxRunningJobs> </user> <userMaxJobsDefault>3</userMaxJobsDefault> <fairSharePreemptionTimeout>600</fairSharePreemptionTimeout> </allocations> In this case, I've explicitly set my username to have upper and lower bounds on the maps and reduces, and allotted myself double the number of running jobs. Now, if I run hive or pig jobs from either the console or via the Hue web interface, I'll be treated "fairly" by the JobTracker. There's a lot more tweaking that can be done to the allocations file, so it's best to dig down into the description and start trying out allocations that might fit your workload.

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  • Check Your Spelling, Grammar, and Style in Firefox and Chrome

    - by Matthew Guay
    Are you tired of making simple writing mistakes that get past your browser’s spell-check?  Here’s how you can get advanced grammar check and more in Firefox and Chrome with After the Deadline. Microsoft Word has spoiled us with grammar, syntax, and spell checking, but the default spell check in Firefox and Chrome still only does basic checks.  Even webapps like Google Docs don’t check more than basic spelling errors.  However, WordPress.com is an exception; it offers advanced spelling, grammar, and syntax checking with its After the Deadline proofing system.  This helps you keep from making embarrassing mistakes on your blog posts, and now, thanks to a couple free browser plugins, it can help you keep from making these mistakes in any website or webapp. After the Deadline in Google Chrome Add the After the Deadline extension (link below) to Chrome as usual. As soon as it’s installed, you’re ready to start improving your online writing.  To check spelling, grammar, and more, click the ABC button that you’ll now see at the bottom of most text boxes online. After a quick scan, grammar mistakes are highlighted in green, complex expressions and other syntax problems are highlighted in blue, and spelling mistakes are highlighted in red as would be expected.  Click on an underlined word to choose one of its recommended changes or ignore the suggestion. Or, if you want more explanation about what was wrong with that word or phrase, click Explain for more info. And, if you forget to run an After the Deadline scan before submitting a text entry, it will automatically check to make sure you still want to submit it.  Click Cancel to go back and check your writing first.   To change the After the Deadline settings, click its icon in the toolbar and select View Options.  Additionally, if you want to disable it on the site you’re on, you can click Disable on this site directly from the popup. From the settings page, you can choose extra things to check for such as double negatives and redundant phrases, as well as add sites and words to ignore. After the Deadline in Firefox Add the After the Deadline add-on to Firefox (link below) as normal. After the Deadline basically the same in Firefox as it does in Chrome.  Select the ABC icon in the lower right corner of textboxes to check them for problems, and After the Deadline will underline the problems as it did in Chrome.  To view a suggested change in Firefox, right-click on the underlined word and select the recommended change or ignore the suggestion. And, if you forget to check, you’ll see a friendly reminder asking if you’re sure you want to submit your text like it is. You can access the After the Deadline settings in Firefox from the menu bar.  Click Tools, then select AtD Preferences.  In Firefox, the settings are in a options dialog with three tabs, but it includes the same options as the Chrome settings page.  Here you can make After the Deadline as correction-happy as you like.   Conclusion The web has increasingly become an interactive place, and seldom does a day go by that we aren’t entering text in forms and comments that may stay online forever.  Even our insignificant tweets are being archived in the Library of Congress.  After the Deadline can help you make sure that your permanent internet record is as grammatically correct as possible.  Even though it doesn’t catch every problem, and even misses some spelling mistakes, it’s still a great help. Links Download the After the Deadline extension for Google Chrome Download the After the Deadline add-on for Firefox Similar Articles Productive Geek Tips Quick Tip: Disable Favicons in FirefoxStupid Geek Tricks: Duplicate a Tab with a Shortcut Key in Chrome or FirefoxHow to Disable the New Geolocation Feature in Google ChromeStupid Geek Tricks: Compare Your Browser’s Memory Usage with Google ChromeStop YouTube Videos from Automatically Playing in Chrome TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Easily Search Food Recipes With Recipe Chimp Tech Fanboys Field Guide Check these Awesome Chrome Add-ons iFixit Offers Gadget Repair Manuals Online Vista style sidebar for Windows 7 Create Nice Charts With These Web Based Tools

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  • Use WLST to Delete All JMS Messages From a Destination

    - by james.bayer
    I got a question today about whether WebLogic Server has any tools to delete all messages from a JMS Queue.  It just so happens that the WLS Console has this capability already.  It’s available on the screen after the “Show Messages” button is clicked on a destination’s Monitoring tab as seen in the screen shot below. The console is great for something ad-hoc, but what if I want to automate this?  Well it just so happens that the console is just a weblogic application layered on top of the JMX Management interface.  If you look at the MBean Reference, you’ll find a JMSDestinationRuntimeMBean that includes the operation deleteMessages that takes a JMS Message Selector as an argument.  If you pass an empty string, that is essentially a wild card that matches all messages. Coding a stand-alone JMX client for this is kind of lame, so let’s do something more suitable to scripting.  In addition to the console, WebLogic Scripting Tool (WLST) based on Jython is another way to browse and invoke MBeans, so an equivalent interactive shell session to delete messages from a destination would looks like this: D:\Oracle\fmw11gr1ps3\user_projects\domains\hotspot_domain\bin>setDomainEnv.cmd D:\Oracle\fmw11gr1ps3\user_projects\domains\hotspot_domain>java weblogic.WLST   Initializing WebLogic Scripting Tool (WLST) ...   Welcome to WebLogic Server Administration Scripting Shell   Type help() for help on available commands   wls:/offline> connect('weblogic','welcome1','t3://localhost:7001') Connecting to t3://localhost:7001 with userid weblogic ... Successfully connected to Admin Server 'AdminServer' that belongs to domain 'hotspot_domain'.   Warning: An insecure protocol was used to connect to the server. To ensure on-the-wire security, the SSL port or Admin port should be used instead.   wls:/hotspot_domain/serverConfig> serverRuntime() Location changed to serverRuntime tree. This is a read-only tree with ServerRuntimeMBean as the root. For more help, use help(serverRuntime)   wls:/hotspot_domain/serverRuntime> cd('JMSRuntime/AdminServer.jms/JMSServers/JMSServer-0/Destinations/SystemModule-0!Queue-0') wls:/hotspot_domain/serverRuntime/JMSRuntime/AdminServer.jms/JMSServers/JMSServer-0/Destinations/SystemModule-0!Queue-0> ls() dr-- DurableSubscribers   -r-- BytesCurrentCount 0 -r-- BytesHighCount 174620 -r-- BytesPendingCount 0 -r-- BytesReceivedCount 253548 -r-- BytesThresholdTime 0 -r-- ConsumersCurrentCount 0 -r-- ConsumersHighCount 0 -r-- ConsumersTotalCount 0 -r-- ConsumptionPaused false -r-- ConsumptionPausedState Consumption-Enabled -r-- DestinationInfo javax.management.openmbean.CompositeDataSupport(compositeType=javax.management.openmbean.CompositeType(name=DestinationInfo,items=((itemName=ApplicationName,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName=ModuleName,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName openmbean.SimpleType(name=java.lang.Boolean)),(itemName=SerializedDestination,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName=ServerName,itemType=javax.management.openmbean.SimpleType(name=java.lang.String)),(itemName=Topic,itemType=javax.management.openmbean.SimpleType(name=java.lang.Boolean)),(itemName=VersionNumber,itemType=javax.management.op ule-0!Queue-0, Queue=true, SerializedDestination=rO0ABXNyACN3ZWJsb2dpYy5qbXMuY29tbW9uLkRlc3RpbmF0aW9uSW1wbFSmyJ1qZfv8DAAAeHB3kLZBABZTeXN0ZW1Nb2R1bGUtMCFRdWV1ZS0wAAtKTVNTZXJ2ZXItMAAOU3lzdGVtTW9kdWxlLTABAANBbGwCAlb6IS6T5qL/AAAACgEAC0FkbWluU2VydmVyAC2EGgJW+iEuk+ai/wAAAAsBAAtBZG1pblNlcnZlcgAthBoAAQAQX1dMU19BZG1pblNlcnZlcng=, ServerName=JMSServer-0, Topic=false, VersionNumber=1}) -r-- DestinationType Queue -r-- DurableSubscribers null -r-- InsertionPaused false -r-- InsertionPausedState Insertion-Enabled -r-- MessagesCurrentCount 0 -r-- MessagesDeletedCurrentCount 3 -r-- MessagesHighCount 2 -r-- MessagesMovedCurrentCount 0 -r-- MessagesPendingCount 0 -r-- MessagesReceivedCount 3 -r-- MessagesThresholdTime 0 -r-- Name SystemModule-0!Queue-0 -r-- Paused false -r-- ProductionPaused false -r-- ProductionPausedState Production-Enabled -r-- State advertised_in_cluster_jndi -r-- Type JMSDestinationRuntime   -r-x closeCursor Void : String(cursorHandle) -r-x deleteMessages Integer : String(selector) -r-x getCursorEndPosition Long : String(cursorHandle) -r-x getCursorSize Long : String(cursorHandle) -r-x getCursorStartPosition Long : String(cursorHandle) -r-x getItems javax.management.openmbean.CompositeData[] : String(cursorHandle),Long(start),Integer(count) -r-x getMessage javax.management.openmbean.CompositeData : String(cursorHandle),Long(messageHandle) -r-x getMessage javax.management.openmbean.CompositeData : String(cursorHandle),String(messageID) -r-x getMessage javax.management.openmbean.CompositeData : String(messageID) -r-x getMessages String : String(selector),Integer(timeout) -r-x getMessages String : String(selector),Integer(timeout),Integer(state) -r-x getNext javax.management.openmbean.CompositeData[] : String(cursorHandle),Integer(count) -r-x getPrevious javax.management.openmbean.CompositeData[] : String(cursorHandle),Integer(count) -r-x importMessages Void : javax.management.openmbean.CompositeData[],Boolean(replaceOnly) -r-x moveMessages Integer : String(java.lang.String),javax.management.openmbean.CompositeData,Integer(java.lang.Integer) -r-x moveMessages Integer : String(selector),javax.management.openmbean.CompositeData -r-x pause Void : -r-x pauseConsumption Void : -r-x pauseInsertion Void : -r-x pauseProduction Void : -r-x preDeregister Void : -r-x resume Void : -r-x resumeConsumption Void : -r-x resumeInsertion Void : -r-x resumeProduction Void : -r-x sort Long : String(cursorHandle),Long(start),String[](fields),Boolean[](ascending)   wls:/hotspot_domain/serverRuntime/JMSRuntime/AdminServer.jms/JMSServers/JMSServer-0/Destinations/SystemModule-0!Queue-0> cmo.deleteMessages('') 2 where the domain name is “hotspot_domain”, the JMS Server name is “JMSServer-0”, the Queue name is “Queue-0” and the System Module is named “SystemModule-0”.  To invoke the operation, I use the “cmo” object, which is the “Current Management Object” that represents the currently navigated to MBean.  The 2 indicates that two messages were deleted.  Combining this WLST code with a recent post by my colleague Steve that shows you how to use an encrypted file to store the authentication credentials, you could easily turn this into a secure automated script.  If you need help with that step, a long while back I blogged about some WLST basics.  Happy scripting.

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  • BIP and Mapviewer Mash Up I

    - by Tim Dexter
    I was out in Yellowstone last week soaking up various wildlife and a bit too much rain ... good to be back until the 95F heat yesterday. Taking a little break from the Excel templates; the dev folks are planing an Excel patch in the next week or so that will add a mass of new functionality. At the risk of completely mis leading you I'm going to hang back a while. What I have written so far holds true and will continue to do so. This week, I have been mostly eating 'mapviewer' ... answers on a post card please, TV show and character. I had a request to show how BIP can call mapviewer and render a dynamic map in an output. So I hit the books and colleagues for some answers. Mapviewer is Oracle's geographic information system, hereby known as GIS. I use it a lot in our BIEE demos where the interaction with the maps is very impressive. Need a map of California and its congressional districts? I have contacts; Jerry and David with their little black box of maps. Once in my possession I can build highly interactive, clickable maps that allow the user to drill into more information using a very friendly interface driving BIEE content and navigation. But what about maps in BIP output? Bryan Wise, who has written some articles on this blog did some work a while back with the PL/SQL API interface. The extract for the report called a function that in turn called the mapviewer server, passing a set of mapping requirements, it then returned a URL to a cached copy of that map. Easy to then have BIP render that image. Thats still very doable. You need to install a couple of packages and then load the mapviewer java APIs into the database. Then you can write your function to the APIs. A little involved? Maybe, but the database is doing all the heavy lifting for you. I thought I would investigate another method for getting the maps back into BIP. There is a URL interface you can call, this involves building an XML message to be passed to the mapviewer server. It's pretty straightforward to use on the mapviewer side. On the BIP side things are little more tricksy. After some unexpected messing about I finally got the ubiquitous Hello World map to render using the URL method. Not the most exciting map in the world, lots of ocean and a rather long URL to get it to render. http://127.0.0.1:9704/mapviewer/omserver?xml_request=%3Cmap_request%20title=%22Hello%20World%22%20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E Notice all of the encoding in the URL string to handle the spaces, quotes, etc. All necessary to get BIP to make the call to the mapviewer server correctly without truncating the URL if it hits a real space rather than a %20. With that in mind constructing the URL was pretty simple. I'm not going to get into the content of the URL too much, for that you need to bone up on the mapviewer XML API. Check out the home page here and the documentation here. To make the template portable I used the standard CURRENT_SERVER_URL parameter from the BIP server and declared that in my template. <?param@begin:CURRENT_SERVER_URL;'myserver'?> Ignore the 'myserver', that was just a dummy value for testing at runtime it will resolve to: 'http://yourserver:port/xmlpserver' Not quite what we need as mapviewer has its own server path, in my case I needed 'mapviewer/omserver?xml_request=' as the fixed path to the mapviewer request URL. A little concatenation and substringing later I came up with <?param@begin:mURL;concat(substring($CURRENT_SERVER_URL,1,22),'mapviewer/omserver?xml_request=')?> Thats the basic URL that I can then build on. To get the Hello World map I need to add the following: <map_request title="Hello World" datasource="cagis" format="GIF_STREAM"/> Those angle brackets were the source of my headache, BIPs XSLT engine was attempting to process them rather than just pass them. Hok Min to the rescue ... again. I owe him lunch when I get out to HQ again! To solve the problem, I needed to escape all the characters and white space and then use native XSL to assign the string to a parameter. <xsl:param xdofo:ctx="begin"name="pXML">%3Cmap_request%20title=%22Hello%20World%22 %20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E</xsl:param> I did not need to assign it to a parameter but I felt that if I were going to do anything more serious than Hello World like plotting points of interest on the map. I would need to dynamically build the URL, so using a set of parameters or variables that I then concatenated would be easier. Now I had the initial server string and the request all I then did was combine the two using a concat: concat($mURL,$pXML) Embedding that into an image tag: <fo:external-graphic src="url({concat($mURL,$pXML)})"/> and I was done. Notice the curly braces to get the concat evaluated prior to the image call. As you will see next time, building the XML message to go onto the URL can get quite complex but I have used it with some data. Ultimately, it would be easier to build an extension to BIP to handle the data to be plotted, it would then build the XML message, call mapviewer and return a URL to the map image for BIP to render. More on that next time ...

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  • Why is my Ubuntu system not using the correct kernel?

    - by Brooks Moses
    We're having a bit of confusion on a Ubuntu remote system -- /boot/grub/menu.lst suggests the system should boot into kernel 2.6.35-30-generic, but it is actually running kernel 2.6.32-27-generic. Where should I look to start figuring out why this is happening and how to fix it? Specifically, /boot/grub/menu.lst has default 0 and the first entry is title Ubuntu 10.10, kernel 2.6.35-30-generic uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.35-30-generic root=UUID=67717ee3-cbf9-45d2- ae97-820256f4c4fd ro quiet splash initrd /boot/initrd.img-2.6.35-30-generic Further, I've confirmed that /boot/vmlinuz-2.6.35-30-generic and /boot/initrd.img-2.6.35-30-generic exist and have appropriate permissions. Meanwhile, uname -a returns: $ uname -a Linux cuda2 2.6.32-27-generic #49-Ubuntu SMP Thu Dec 2 00:51:09 UTC 2010 x86_64 GNU/Linux Edit: I've also tried re-running update-grub, and rebooting; no luck. Here's the full menu.lst, as requested by a commenter: # menu.lst - See: grub(8), info grub, update-grub(8) # grub-install(8), grub-floppy(8), # grub-md5-crypt, /usr/share/doc/grub # and /usr/share/doc/grub-legacy-doc/. ## default num # Set the default entry to the entry number NUM. Numbering starts from 0, and # the entry number 0 is the default if the command is not used. # # You can specify 'saved' instead of a number. In this case, the default entry # is the entry saved with the command 'savedefault'. # WARNING: If you are using dmraid do not use 'savedefault' or your # array will desync and will not let you boot your system. default 0 ## timeout sec # Set a timeout, in SEC seconds, before automatically booting the default entry # (normally the first entry defined). timeout 3 ## hiddenmenu # Hides the menu by default (press ESC to see the menu) hiddenmenu # Pretty colours #color cyan/blue white/blue ## password ['--md5'] passwd # If used in the first section of a menu file, disable all interactive editing # control (menu entry editor and command-line) and entries protected by the # command 'lock' # e.g. password topsecret # password --md5 $1$gLhU0/$aW78kHK1QfV3P2b2znUoe/ # password topsecret # # examples # # title Windows 95/98/NT/2000 # root (hd0,0) # makeactive # chainloader +1 # # title Linux # root (hd0,1) # kernel /vmlinuz root=/dev/hda2 ro # # # Put static boot stanzas before and/or after AUTOMAGIC KERNEL LIST ### BEGIN AUTOMAGIC KERNELS LIST ## lines between the AUTOMAGIC KERNELS LIST markers will be modified ## by the debian update-grub script except for the default options below ## DO NOT UNCOMMENT THEM, Just edit them to your needs ## ## Start Default Options ## ## default kernel options ## default kernel options for automagic boot options ## If you want special options for specific kernels use kopt_x_y_z ## where x.y.z is kernel version. Minor versions can be omitted. ## e.g. kopt=root=/dev/hda1 ro ## kopt_2_6_8=root=/dev/hdc1 ro ## kopt_2_6_8_2_686=root=/dev/hdc2 ro # kopt=root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro ## default grub root device ## e.g. groot=(hd0,0) # groot=67717ee3-cbf9-45d2-ae97-820256f4c4fd ## should update-grub create alternative automagic boot options ## e.g. alternative=true ## alternative=false # alternative=true ## should update-grub lock alternative automagic boot options ## e.g. lockalternative=true ## lockalternative=false # lockalternative=false ## additional options to use with the default boot option, but not with the ## alternatives ## e.g. defoptions=vga=791 resume=/dev/hda5 # defoptions=quiet splash ## should update-grub lock old automagic boot options ## e.g. lockold=false ## lockold=true # lockold=false ## Xen hypervisor options to use with the default Xen boot option # xenhopt= ## Xen Linux kernel options to use with the default Xen boot option # xenkopt=console=tty0 ## altoption boot targets option ## multiple altoptions lines are allowed ## e.g. altoptions=(extra menu suffix) extra boot options ## altoptions=(recovery) single # altoptions=(recovery mode) single ## controls how many kernels should be put into the menu.lst ## only counts the first occurence of a kernel, not the ## alternative kernel options ## e.g. howmany=all ## howmany=7 # howmany=all ## specify if running in Xen domU or have grub detect automatically ## update-grub will ignore non-xen kernels when running in domU and vice versa ## e.g. indomU=detect ## indomU=true ## indomU=false # indomU=detect ## should update-grub create memtest86 boot option ## e.g. memtest86=true ## memtest86=false # memtest86=true ## should update-grub adjust the value of the default booted system ## can be true or false # updatedefaultentry=false ## should update-grub add savedefault to the default options ## can be true or false # savedefault=false ## ## End Default Options ## title Ubuntu 10.10, kernel 2.6.35-30-generic uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.35-30-generic root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro quiet splash initrd /boot/initrd.img-2.6.35-30-generic title Ubuntu 10.10, kernel 2.6.35-30-generic (recovery mode) uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.35-30-generic root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro single initrd /boot/initrd.img-2.6.35-30-generic title Ubuntu 10.10, kernel 2.6.32-32-server uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.32-32-server root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro quiet splash initrd /boot/initrd.img-2.6.32-32-server title Ubuntu 10.10, kernel 2.6.32-32-server (recovery mode) uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.32-32-server root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro single initrd /boot/initrd.img-2.6.32-32-server title Ubuntu 10.10, kernel 2.6.32-27-generic uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.32-27-generic root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro quiet splash initrd /boot/initrd.img-2.6.32-27-generic title Ubuntu 10.10, kernel 2.6.32-27-generic (recovery mode) uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/vmlinuz-2.6.32-27-generic root=UUID=67717ee3-cbf9-45d2-ae97-820256f4c4fd ro single initrd /boot/initrd.img-2.6.32-27-generic title Chainload into GRUB 2 root 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/grub/core.img title Ubuntu 10.10, memtest86+ uuid 67717ee3-cbf9-45d2-ae97-820256f4c4fd kernel /boot/memtest86+.bin ### END DEBIAN AUTOMAGIC KERNELS LIST To add complication and joy to my life, this is a desktop machine in a remote datacenter; we don't have either local access or serial-console access. Suggestions?

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  • 3 Trends for SMBs around Social, Mobile, and Sensor

    - by Socially_Aware_Enterprise
    While I often am talking to big companies or discussing enterprise solutions. There are times when individuals ask me about Small or Medium sized business trends.  Interestingly,  the Enterprise Social, Mobile, and Sensor initiatives I regularly discuss are in fact related to even the Mom and Pop storefront. The eco-system of new service players in the Social-Mobile-Sensor space generally emerge developing partnerships with enterprises as they develop and bring economy to scale to their services for the larger market. And of course Oracle has an entire division dedicated for delivering products and support to help emerging companies compete without the need to open an industrial strength credit line.. So here are some trends that we are helping large enterprises to deploy today, but small and medium businesses should be able to take advantage of by the end of this year and starting into 2015. 1) The typical small business is generally "Localized". But the ability to be "Hyper-Localized" will come as location based services become ubiquitous. Many small businesses have one or several storefronts and theirs are typically within a single regional economic footprint. While the internet provides global reach, it will be the businesses that invest in social, mobile and local that will win in the end.  Of course I am a huge SoMoLo evangelist. The SMBs' content and targeting with platforms for Geo-Fencing, Geo-Conquesting and Path-Matching to HHI are all going to be accessible to them, if not for Mobile Apps, then via Mobile messaging in Social Networks that offer it.. Expect to be able to target FaceBook messaging not by city, but by store or mall… This makes being able to be "Hyper-Local" even more important. And with new proximity services coming online more than ever before, SMBs will operate and service customers with pinpoint accuracy right down to where they stand in an aisle. Geo-Conquesting will be huge for small players to place ads when customers pass through competitors regions. Car Dealers are doing this now.. But also of course iBeacons are now very cheap and getting easier to put in retail stores. The ability for sales to happen anywhere in the store via a mobile phone or tablet is huge, as it will give the small shop the flexibility to not have to "Guard the Register" as more or most transactions will be digital. Thus, M-Commerce and T-Commerce will change the job of cashier dramatically.. 2) Intra-Brand Advocacy, the idea now is that rather than just depend on your trusty social media manager and his team, you are going to push more and more individuals with expertise inside the organization to help manage, reach-out, and utilize social channels to manage the incoming questions and answers customers need. While for years CRM was the tool of the enterprise, today CRMs enable this now "Salesforce et al" capability to trickle throughout the company. This gives greater pressure to organize roles, but also flatten out the organization. Internal collaboration around topics and customer needs is going to be the key for SMBs to finally get serious about customer experiences. Their customers are online and in social networks. This includes not just B2C SMBs but also B2B companies as well. Don't believe me? To find the players just use hashtag #SocialSelling and you will see… 3) The Visual Networks will begin to move from Content Aggregators to Content Collaboration platforms, which means Pinterest, Instagram, Vine, & others will begin to move to add more features brands want, first marketing platforms, rather than unique brand partnerships as they do today, but this will open ways for SMBs to engage with clear brand messaging and metrics. Eventually providing more "Collaboration" between Brand and Consumer.. Don't think for a minute Facebook bought Oculus Rift so you could see your timeline in 3-D. The Social Networks I advise customers to invest in are ones that are audio and visual intrinsically. Players from SoundCloud to Pinterest are deploying ways for brands to harness their interactive visual or audio based social networks to sell ad units aka brand messaging. While the Social Media revolution is going on, the emphasis was on the social, today it more and more about the media in social, that enterprises soon small and medium businesses will be connected to. 

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Can not print after upgrading from 12.x to 14.04

    - by user318889
    After upgrading from V12.04 to V14.04 I am not able to print. I am using an HP LaserJet 400 M451dn. The printer troubleshooter told me that there is no solution to the problem. This is the output of the advanced diagnositc output. (Due to limited space I cut the output!) Can anybody tell me what is going wrong. I am using the printer via USB ? Page 1 (Scheduler not running?): {'cups_connection_failure': False} Page 2 (Is local server publishing?): {'local_server_exporting_printers': False} Page 3 (Choose printer): {'cups_dest': , 'cups_instance': None, 'cups_queue': u'HP-LaserJet-400-color-M451dn', 'cups_queue_listed': True} Page 4 (Check printer sanity): {'cups_device_uri_scheme': u'hp', 'cups_printer_dict': {'device-uri': u'hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670', 'printer-info': u'Hewlett-Packard HP LaserJet 400 color M451dn', 'printer-is-shared': True, 'printer-location': u'Pinatubo', 'printer-make-and-model': u'HP LJ 300-400 color M351-M451 Postscript (recommended)', 'printer-state': 4, 'printer-state-message': u'', 'printer-state-reasons': [u'none'], 'printer-type': 8556636, 'printer-uri-supported': u'ipp://localhost:631/printers/HP-LaserJet-400-color-M451dn'}, 'cups_printer_remote': False, 'hplip_output': (['', '\x1b[01mHP Linux Imaging and Printing System (ver. 3.14.6)\x1b[0m', '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m', '', 'Copyright (c) 2001-13 Hewlett-Packard Development Company, LP', 'This software comes with ABSOLUTELY NO WARRANTY.', 'This is free software, and you are welcome to distribute it', 'under certain conditions. See COPYING file for more details.', '', '', '\x1b[01mhp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670\x1b[0m', '', '\x1b[01mDevice Parameters (dynamic data):\x1b[0m', '\x1b[01m Parameter Value(s) \x1b[0m', ' ---------------------------- ----------------------------------------------------------', ' back-end hp ', " cups-printers ['HP-LaserJet-400-color-M451dn'] ", ' cups-uri hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670 ', ' dev-file ', ' device-state -1 ', ' device-uri hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670 ', ' deviceid ', ' error-state 101 ', ' host ', ' is-hp True ', ' panel 0 ', ' panel-line1 ', ' panel-line2 ', ' port 1 ', ' serial CNFF308670 ', ' status-code 5002 ', ' status-desc ', '\x1b[01m', 'Model Parameters (static data):\x1b[0m', '\x1b[01m Parameter Value(s) \x1b[0m', ' ---------------------------- ----------------------------------------------------------', ' align-type 0 ', ' clean-type 0 ', ' color-cal-type 0 ', ' copy-type 0 ', ' embedded-server-type 0 ', ' fax-type 0 ', ' fw-download False ', ' icon hp_color_laserjet_cp2025.png ', ' io-mfp-mode 1 ', ' io-mode 1 ', ' io-support 6 ', ' job-storage 0 ', ' linefeed-cal-type 0 ', ' model HP_LaserJet_400_color_M451dn ', ' model-ui HP LaserJet 400 Color m451dn ', ' model1 HP LaserJet 400 Color M451dn ', ' monitor-type 0 ', ' panel-check-type 0 ', ' pcard-type 0 ', ' plugin 0 ', ' plugin-reason 0 ', ' power-settings 0 ', ' ppd-name lj_300_400_color_m351_m451 ', ' pq-diag-type 0 ', ' r-type 0 ', ' r0-agent1-kind 4 ', ' r0-agent1-sku CE410A/CE410X ', ' r0-agent1-type 1 ', ' r0-agent2-kind 4 ', ' r0-agent2-sku CE411A ', ' r0-agent2-type 4 ', ' r0-agent3-kind 4 ', ' r0-agent3-sku CE413A ', ' r0-agent3-type 5 ', ' r0-agent4-kind 4 ', ' r0-agent4-sku CE412A ', ' r0-agent4-type 6 ', ' scan-src 0 ', ' scan-type 0 ', ' status-battery-check 0 ', ' status-dynamic-counters 0 ', ' status-type 3 ', ' support-released True ', ' support-subtype 2202411 ', ' support-type 2 ', ' support-ver 3.12.2 ', " tech-class ['Postscript'] ", " tech-subclass ['Normal'] ", ' tech-type 4 ', ' usb-pid 3882 ', ' usb-vid 1008 ', ' wifi-config 0 ', '\x1b[01m', 'Status History (most recent first):\x1b[0m', '\x1b[01m Date/Time Code Status Description User Job ID \x1b[0m', ' -------------------- ----- ---------------------------------------- -------- --------', ' 08/21/14 00:07:25 5012 Device communication error richard 0 ', ' 08/20/14 13:42:44 500 Started a print job richard 4214 ', '', '', 'Done.', ''], ['\x1b[35;01mwarning: No display found.\x1b[0m', '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI support. Entering interactive mode.\x1b[0m', '\x1b[31;01merror: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670\x1b[0m', '\x1b[31;01merror: Error opening device (Device not found).\x1b[0m', ''], 0), 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': u'utf-8', 'charset-supported': [u'us-ascii', u'utf-8'], 'color-supported': True, 'compression-supported': [u'none', u'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': u'1.7.2', 'device-uri': u'hp:/usb/HP_LaserJet_400_color_M451dn?serial=CNFF308670', 'document-format-default': u'application/octet-stream', 'document-format-supported': [u'application/octet-stream', u'application/pdf', u'application/postscript', u'application/vnd.adobe-reader-postscript', u'application/vnd.cups-command', u'application/vnd.cups-pdf', u'application/vnd.cups-pdf-banner', u'application/vnd.cups-postscript', u'application/vnd.cups-raw', u'application/vnd.samsung-ps', u'application/x-cshell', u'application/x-csource', u'application/x-perl', u'application/x-shell', u'image/gif', u'image/jpeg', u'image/png', u'image/tiff', u'image/urf', u'image/x-bitmap', u'image/x-photocd', u'image/x-portable-anymap', u'image/x-portable-bitmap', u'image/x-portable-graymap', u'image/x-portable-pixmap', u'image/x-sgi-rgb', u'image/x-sun-raster', u'image/x-xbitmap', u'image/x-xpixmap', u'image/x-xwindowdump', u'text/css', u'text/html', u'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': [u'en-us'], 'ipp-versions-supported': [u'1.0', u'1.1', u'2.0', u'2.1'], 'ippget-event-life': 15, 'job-creation-attributes-supported': [u'copies', u'finishings', u'ipp-attribute-fidelity', u'job-hold-until', u'job-name', u'job-priority', u'job-sheets', u'media', u'media-col', u'multiple-document-handling', u'number-up', u'output-bin', u'orientation-requested', u'page-ranges', u'print-color-mode', u'print-quality', u'printer-resolution', u'sides'], 'job-hold-until-default': u'no-hold', 'job-hold-until-supported': [u'no-hold', u'indefinite', u'day-time', u'evening', u'night', u'second-shift', u'third-shift', u'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 470914416), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': [u'copies', u'finishings', u'job-hold-until', u'job-name', u'job-priority', u'media', u'media-col', u'multiple-document-handling', u'number-up', u'output-bin', u'orientation-requested', u'page-ranges', u'print-color-mode', u'print-quality', u'printer-resolution', u'sides'], 'job-sheets-default': (u'none', u'none'), 'job-sheets-supported': [u'none', u'classified', u'confidential', u'form', u'secret', u'standard', u'topsecret', u'unclassified'], 'jpeg-k-octets-supported': (0, 470914416), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [423], 'media-col-default': u'(unknown IPP value tag 0x34)', 'media-col-supported': [u'media-bottom-margin', u'media-left-margin', u'media-right-margin', u'media-size', u'media-source', u'media-top-margin', u'media-type'], 'media-default': u'iso_a4_210x297mm', 'media-left-margin-supported': [423], 'media-right-margin-supported': [423],

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  • Second Day of Data Integration Track at OpenWorld 2012

    - by Doug Reid
    0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Our second day at OpenWorld and the Data Integration Team was very active with customer meetings, product updates, product demonstrations, sessions, plus much more.  If the volume of traffic by our demo pods is any indicator, this is a record year for attendance at OpenWorld.  The DIS team have had tremendous number of people stop by our demo pods to learn about the latest product releases or to speak to one of our product managers.    For Oracle GoldenGate, there has been a great deal of interest in Integrated Capture and the  Oracle GoldenGate Monitor plug-in for Enterprise Manager.  Our customer panels this year have been very well attended and on Tuesday we held the “Real World Operational Reporting with Oracle GoldenGate Customer Panel”. On this panel this year we had Michael Wells from Raymond James, Joy Mathew and Venki Govindarajan from Comcast, and Serkan Karatas from Turk Telekom. Our panelists have a great mix of experiences and all are passionate about using Oracle Data Integration products to solve very complex use cases. Each panelist was given a ten minute to overview their use of our product, followed by a barrage of questions from the audience. Michael Wells spoke about using Oracle GoldenGate for heterogeneous real time replication from HP (Tandem) NonStop to SQL Server and emphasized the need for using standard naming conventions for when customers configure GoldenGate, as the practices is immensely helpful when debugging a problem. Joy Mathew and Venkat Govindarajan from Comcast described how they have used GoldenGate for over a decade and their experiences of using the product for replicating data from HP nonstop to Terdata. Serkan Karatas from Turk Telekom dove into using Oracle GoldenGate and the value of archiving data in extremely large databases, which in Turk Telekoms case resulted in a 1 month ROI for the entire project. Thanks again to our panelist and audience participants for making the session interactive and informative.  For Wednesday we have a number of sessions available to attendees plus two hands-on labs, which I have listed below.   If you are unable to attend our hands-on lab for Oracle GoldenGate Veridata, it is available online at youtube.com. Sessions  11:45 AM - 12:45 PM Best Practices for High Availability with Oracle GoldenGate on Oracle Exadata -Moscone South - 102 1:15 PM - 2:15 PM Customer Perspectives: Oracle Data Integrator -Marriott Marquis - Golden Gate C3 Oracle GoldenGate Case Study: Real-Time Operational Reporting Deployment at Oracle -Moscone West - 2003 Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform -Moscone West - 3000 3:30 PM - 4:30 PM Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active -Moscone West - 3000 5:00 PM - 6:00 PM Tuning and Troubleshooting Oracle GoldenGate on Oracle Database -Moscone South - 102 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Hands-on Labs 10:15 AM - 11:15 AM Introduction to Oracle GoldenGate Veridata Marriott Marquis - Salon 1/2 11:45 AM - 12:45 PM Oracle Data Integrator and Oracle SOA Suite: Hands-on Lab -Marriott Marquis - Salon 1/2 If you are at OpenWorld please join us in these sessions. For a full review of data integration track at OpenWorld please see our Focus-On Document.

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • Real Time BI in the Real World

    - by tobin.gilman(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} One of my favorite BI offerings from Oracle is a solution called Oracle Real Time Decisions.  Whenever I mention this product in customer meetings, eyes light up.  There are some fascinating examples of customers using it to up-sell, cross-sell, increase customer retention, and reduce risk in real time, with off the charts return on investment. I plan to share some of those stories in a future blog.  In this post however, I want to share some far more common real time analytics use case scenarios that are being addressed with widely deployed Oracle BI and data integration technologies Not all real time BI applications require continuous learning, predictive modeling, and data mining.  Many simply require the ability to integrate, aggregate, and access information that is current (typically within in few minutes or a few seconds).  The use cases are infinite.  A few I've seen: ·         Purchasing agents need to match demand against available inventory ·         Manufacturing planners need to monitor current parts and material against scheduled build plans ·         Airline agents need to match ticket demand against flight schedules, ·         Human resources managers need to track the status of global hiring requisitions against current headcount authorizations...you get the idea. One way of doing this is to run reports or federated queries directly against transactional systems.  That approach can be viable if you only need to access simple data sets on rare occasions.  High volume and complex queries can quickly bog down performance of mission critical transactional systems.  There is an architecturally simple way of solving the problem, and it's being applied by real companies around the world to solve real needs in real time.    Cbeyond is an Atlanta, GA based  provider of voice, data and mobile business applications delivers.  They deliver real time information to its call center agents  as they are interacting with their customers. The data they need resides in production CRM and other transactional systems, but  instead or reporting directly off the those systems, data is first moved to an operational data store (ODS).  Rather than running data intensive, time consuming, and performance degrading batch ETL routines to populate the ODS, Cbeyond uses Oracle Golden Gate software to incrementally capture and move only the changed records from log files of the transactional systems every few minutes.  There is no impact on transactional system performance, and the information needed by call center representatives is up to date.  Oracle Business Intelligence software presents the information to services reps in a rich, visual, and highly interactive format. Avea is similar to Cbeyond.  They are a telecommunications company who integrates billing and customer information in an ODS that is accessed by their call center agents in real time using Oracle Golden Gate and Oracle Business Intelligence.  They've taken it a step further by using the ODS to feed a data warehouse.  The operational data store provides the current information needed by call center agents during "in flight" customer interactions.  The data warehouse is used for more sophisticated analysis of historical data.  For maximum performance, both the ODS and data warehouse run on the Oracle Exadata Database Machine. These are practical illustrations of companies addressing real time reporting and analysis needs using established business intelligence/data warehousing methodologies and tools common to many IT departments.  If real time BI could benefit your organization, you may be already be closer than you thought to having the pieces in place to solving the problem.    Give us a shout if you are interested in learning more or if you have an interesting use or approach to real-time BI.

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  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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  • Gamification = -10#/3mo

    - by erikanollwebb
    One of the purposes of gamification of anything is to see if you can modify the behavior of the user. In the enterprise, that might mean getting sales people to enter more information into a CRM system, encouraging employees to update their HR records, motivating people to participate in forums and discussions, or process invoices more quickly.  Wikipedia defines behavior modification as "the traditional term for the use of empirically demonstrated behavior change techniques to increase or decrease the frequency of behaviors, such as altering an individual's behaviors and reactions to stimuli through positive and negative reinforcement of adaptive behavior and/or the reduction of behavior through its extinction, punishment and/or satiation."  Gamification is just a way to modify someone's behavior using game mechanics. And the magic question is always whether it works. So I thought I would present my own little experiment from the last few months.  This spring, I upgraded to a Samsung Galaxy 4.  It's a pretty sweet phone in many ways, but one of the little extras I discovered was a built in app called S Health. S Health is an app that you can use to track calories, weight, exercise and it has a built in pedometer. I looked at it when I got the phone, but assumed you had to turn it on to use it so I didn't look at it much.  But sometime in July, I realized that in fact, it just ran in the background and was quietly tracking my steps, with a goal of 10,000 per day.  10,000 steps per day is this magic number recommended by the Surgeon General and the American Heart Association.  Dr. Oz pushes it as the goal for daily exercise.  It's about 5 miles of walking. I'm generally not the kind of person who always has my phone with me.  I leave it in my purse and pull it out when I need it.  But then I realized that meant I wasn't getting a good measure of my steps.  I decided to do a little experiment, and carry it with me as much as possible for a week.  That's when I discovered the gamification that changed my life over the last 3 months.  When I hit 10,000 steps, the app jingled out a little "success!" tune and I got a badge.  I was hooked.  I started carrying my phone.  I started making sure I had shoes I could walk in with me.  I started walking at lunch time, because I realized how often I sat at my desk for 8-10 hours every day without moving.  I started pestering my husband to walk with me after work because I hadn't hit my 10,000 yet, leading him at one point to say "I'm not as much a slave to that badge as you are!"  I started looking at parking lots differently.  Can't get a space up close?  No worries, just that many steps toward my 10,000.  I even tried to see if there was a second power user level at 15,000 or 20,000 (*sadly, no).  If I was close at the end of the day, I have done laps around my house until I got my badge.  I have walked around the block one more time to get my badge.  I have mentally chastised myself when I forgot to put my phone in my pocket because I don't know how many steps I got.  The badge below I got when my boss and I were in New York City and we walked around the block of our hotel just to watch the badge pop up. There are a bunch of tools out on the market now that have similar ideas for helping you to track your exercise, make it social.  There are apps (my favorite is still Zombies, Run!).  You could buy a FitBit or UP by Jawbone.   Interactive fitness makes the Expresso stationary bike with built in video games.  All designed to help you be more aware of your activity and keep you engaged and motivated.  And the idea is to help you change your behavior. I know someone who would spend extra time and work hard on the Expresso because he had built up strategies for how to kill the most dragons while he was riding to get more points.  When the machine broke down, he didn't ride a different bike because it just wasn't that interesting. But for me, just the simple jingle and badge have been all I needed.  I admit, I still giggle gleefully when I hear the tune sing out from my pocket. After a few weeks, I noticed I had dropped a few pounds.  Not a lot, just 2-3.  But then I was really hooked.  I started making a point both to eat a little less and hit 10,000 steps as much as I could.  I bemoaned that during the floods in Boulder, I wasn't hitting my 10,000 steps.  And now, a few months later, I'm almost 10 lbs lighter. All for 1 badge a day. So yes, simple gamification can increase motivation and engagement.  And that can lead to changes in behavior.  Now the job is to apply that to the enterprise space in a meaningful and engaging way. 

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  • EM CLI, diving in and beyond!

    - by Maureen Byrne
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Doing more in less time… Isn’t that what we all strive to do? With this in mind, I put together two screen watches on Oracle Enterprise Manager 12c command line interface, or EM CLI as it is also known. There is a wealth of information on any topic that you choose to read about, from manual pages to coding documents…might I even say blog posts? In our busy lives it is so nice to just sit back with a short video, watch and learn enough to dive in. Doing more in less time, is the essence of EM CLI. It enables you to script fundamental and complex administrative tasks in an elegant way, thanks to the Jython scripting language. Repetitive tasks can be scripted and reused again and again. Sure, a Graphical User Interface provides a more intuitive step by step approach to tasks, and it provides a way of quickly becoming familiar with a product and its many features, and it is definitely the way to go when viewing performance data and historical trending…but for repetitive and complex tasks, scripting is the way to go! Lets us take the everyday task of creating an administrator. Using EM CLI in interactive mode the command could look like this.. emcli>create_user(name='jan.doe', type='EXTERNAL_USER') This command creates an administrator called jan.doe which is an externally authenticated user, possibly LDAP or SSO, defined by the EXTERNAL_USER tag. The create_user procedure takes many arguments; see the documentation for more information. Now, where EM CLI really shines and shows power is in creating multiple users. Regardless of the number, tens or thousands, the effort is the same. With the use of a standard programming construct, a loop, you can place your create_user() procedure within it. Using a loop allows you to iterate through a previously created list, creating new users until the list is complete. Using EM CLI in Script mode, your Jython loop would look something like this… for user in list_of_users:       create_user(name=user, expire=’true’, password=’welcome123’) This Jython code snippet iterates through a previously defined list of names, list_of_users, and iterates through the list, taking each name, user in this case, and creates an administrator sets the password to welcome123, but forces the user to reset it when they first login. This is only one of over four hundred procedures created to expose Oracle Enterprise Manager 12c functionality in a powerful and programmatic way. It is a few months since we released EM CLI with scripting option. We are seeing many users adapt to this fun and powerful way of using Oracle Enterprise Manager 12c. What are the first steps? Watch these screen watches, and dive in. The first screen watch steps you through where and how to download and install and how to run your first few commands. The Second screen watch steps you through a few scripts. Next time, I am going to show you the basic building blocks to writing a Jython script to perform Oracle Enterprise Manager 12c administrative tasks. Join this growing group of EM CLI users…. Dive in! Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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