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• Integrating Nagios with a ticketing system/incident mnagement system

  - by sektor

  Is there a free ticketing system/incident management system which will help me in achieving the following? 1) If a service goes down then Nagios alerts the on-duty staff and pushes the status to some backend or DB as a ticket, say the initial status is "New". 2) The on-duty staff logs in through a frontend and acknowledges the new ticket by marking it as "In progress", so now the status of the ticket changes from "New" to "In progress". 3) If even after "n" number of minutes no person from on-duty staff has changed the ticket status to "In progress" then Nagios alerts the next level of contacts. Although if the on-duty staff has acknowledged the ticket then there is no need to alert the next level. 4) When the service comes up Nagios closes the ticket by marking it "Closed" Now I already have Nagios monitoring set up and currently it alerts by sending text messages and mails, what I'm looking for is some framework which only escalates the issue(alerts the second level) if the first level(on-duty staff) fails to respond to the initial alert. By "responding to the alert" I mean, the on-duty staff can login via some frontend and basically change the status to something like "Acknowledged" or "In progress".

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• VMware NAS/iSCSI recommendations - smallish organization

  - by Bubnoff

  I have two VMware servers - ESX + ESXi. Two backup NAS boxes. The current NAS boxes are low-cost and unsuitable for running VMs from. Support NFS only. Slow. My plan is to have a dedicated iSCSI/NAS for storing and running VMs. Two additional low-cost boxes for backup. I'm looking for advice regarding 2 things really: Recommendations as far as VMware architecture/design for a smaller organization. Less than 20 Virtual Machines. 2 servers + 2 x 1.5 terabyte backup NAS boxes. A good NAS/iSCSI box with your recommendation on RAID config ...I would go with 6 or better. I'm trying to design an installation that is both fast and reliable/redundant. If you have any experiences to share or your current configuration including network design ( switches, fiber ...etc ), I will be enormously thankful. I'm not married to this idea, so if you have a design not using iSCSI NAS boxes ...let er rip. Cost? Can we stay around $5,000 ( on top of already stated components )? Links to info are welcome also. Thanks for reading! Bubnoff

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• OpenVPN server will not redirect traffic

  - by skerit

  I set up an OpenVPN server on my VPS, using this guide: http://vpsnoc.com/blog/how-to-install-openvpn-on-a-debianubuntu-vps-instantly/ And I can connect to it without problems. Connect, that is, because no traffic is being redirected. When I try to load a webpage when connected to the vpn I just get an error. This is the config file it generated: dev tun server 10.8.0.0 255.255.255.0 ifconfig-pool-persist ipp.txt ca ca.crt cert server.crt key server.key dh dh1024.pem push "route 10.8.0.0 255.255.255.0" push "redirect-gateway" comp-lzo keepalive 10 60 ping-timer-rem persist-tun persist-key group daemon daemon This is my iptables.conf # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *raw :PREROUTING ACCEPT [37938267:10998335127] :OUTPUT ACCEPT [35616847:14165347907] COMMIT # Completed on Sat May 7 13:09:44 2011 # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *nat :PREROUTING ACCEPT [794948:91051460] :POSTROUTING ACCEPT [1603974:108147033] :OUTPUT ACCEPT [1603974:108147033] -A POSTROUTING -s 10.8.0.0/24 -o eth0 -j MASQUERADE -A POSTROUTING -s 10.8.0.0/24 -o eth1 -j MASQUERADE -A POSTROUTING -s 10.8.0.0/24 -o venet0 -j MASQUERADE COMMIT # Completed on Sat May 7 13:09:44 2011 # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *mangle :PREROUTING ACCEPT [37938267:10998335127] :INPUT ACCEPT [37677226:10960834925] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [35616847:14165347907] :POSTROUTING ACCEPT [35680187:14169930490] COMMIT # Completed on Sat May 7 13:09:44 2011 # Generated by iptables-save v1.4.4 on Sat May 7 13:09:44 2011 *filter :INPUT ACCEPT [37677226:10960834925] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [35616848:14165347947] -A INPUT -i eth0 -j LOG --log-prefix "BANDWIDTH_IN:" --log-level 7 -A FORWARD -o eth0 -j LOG --log-prefix "BANDWIDTH_OUT:" --log-level 7 -A FORWARD -i eth0 -j LOG --log-prefix "BANDWIDTH_IN:" --log-level 7 -A OUTPUT -o eth0 -j LOG --log-prefix "BANDWIDTH_OUT:" --log-level 7 COMMIT # Completed on Sat May 7 13:09:44 2011

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• Best practice ACLs to prepare for auditors?

  - by Nic

  An auditor will be visiting our office soon, and they will require read-only access to our data. I have already created a domain user account and placed them into a group called "Auditors". We have a single fileserver (Windows Server 2008) with about ten shared folders. All of the shares are set up to allow full access to authenticated users, and access restrictions are implemented with NTFS ACL's. Most folders allow full access to the "Domain Users" group, but the auditor won't need to make any changes. It takes several hours to update NTFS ACL's since we have about one million files. Here are the options that I am currently considering. Create a "staff" group to assign read/write instead of "Domain Users" at the share level Create a "staff" group to assign read/write instead of "Domain Users" at the NTFS level Deny access to the "Auditors" group at the share level Deny access to the "Auditors" group at the NTFS level Accept the status quo and trust the auditor. I will probably need to configure similar users in the future, as some of our contractors require a domain account but shouldn't be able to modify our client data. Is there a best practice for this?

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• Oracle Announces New Oracle Exastack Program for ISV Partners

  - by pfolgado

  Oracle Exastack Program Enables ISV Partners to Leverage a Scalable, Integrated Infrastructure to Deliver Their Applications Tuned and Optimized for High-Performance News Facts Enabling Independent Software Vendors (ISVs) and other members of Oracle Partner Network (OPN) to rapidly build and deliver faster, more reliable applications to end customers, Oracle today introduced Oracle Exastack Ready, available now, and Oracle Exastack Optimized, available in fall 2011 through OPN. The Oracle Exastack Program focuses on helping ISVs run their solutions on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud -- integrated systems in which the software and hardware are engineered to work together. These products provide partners with a lower cost and high performance infrastructure for database and application workloads across on-premise and cloud based environments. Leveraging the new Oracle Exastack Program in which applications can qualify as Oracle Exastack Ready or Oracle Exastack Optimized, partners can use available OPN resources to optimize their applications to run faster and more reliably -- providing increased performance to their end users. By deploying their applications on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, ISVs can reduce the cost, time and support complexities typically associated with building and maintaining a disparate application infrastructure -- enabling them to focus more on their core competencies, accelerating innovation and delivering superior value to customers. After qualifying their applications as Oracle Exastack Ready, partners can note to customers that their applications run on and support Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud component products including Oracle Solaris, Oracle Linux, Oracle Database and Oracle WebLogic Server. Customers can be confident when choosing a partner's Oracle Exastack Optimized application, knowing it has been tuned by the OPN member on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud with a goal of delivering optimum speed, scalability and reliability. Partners participating in the Oracle Exastack Program can also leverage their Oracle Exastack Ready and Oracle Exastack Optimized applications to advance to Platinum or Diamond level in OPN. Oracle Exastack Programs Provide ISVs a Reliable, High-Performance Application Infrastructure With the Oracle Exastack Program ISVs have several options to qualify and tune their applications with Oracle Exastack, including: Oracle Exastack Ready: Oracle Exastack Ready provides qualifying partners with specific branding and promotional benefits based on their adoption of Oracle products. If a partner application supports the latest major release of one of these products, the partner may use the corresponding logo with their product marketing materials: Oracle Solaris Ready, Oracle Linux Ready, Oracle Database Ready, and Oracle WebLogic Ready. Oracle Exastack Ready is available to OPN members at the Gold level or above. Additionally, OPN members participating in the program can leverage their Oracle Exastack Ready applications toward advancement to the Platinum or Diamond levels in the OPN Specialized program and toward achieving Oracle Exastack Optimized status. Oracle Exastack Optimized: When available, for OPN members at the Gold level or above, Oracle Exastack Optimized will provide direct access to Oracle technical resources and dedicated Oracle Exastack lab environments so OPN members can test and tune their applications to deliver optimal performance and scalability on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud. Oracle Exastack Optimized will provide OPN members with specific branding and promotional benefits including the use of the Oracle Exastack Optimized logo. OPN members participating in the program will also be able to leverage their Oracle Exastack Optimized applications toward advancement to Platinum or Diamond level in the OPN Specialized program. Oracle Exastack Labs and ISV Enablement: Dedicated Oracle Exastack lab environments and related technical enablement resources (including Guided Learning Paths and Boot Camps) will be available through OPN for OPN members to further their knowledge of Oracle Exastack offerings, and qualify their applications for Oracle Exastack Optimized or Oracle Exastack Ready. Oracle Exastack labs will be available to qualifying OPN members at the Gold level or above. Partners are eligible to participate in the Oracle Exastack Ready program immediately, which will help them meet the requirements to attain Oracle Exastack Optimized status in the future. Guidelines for Oracle Exastack Optimized, as well as Oracle Exastack Labs will be available in fall 2011. Supporting Quotes "In order to effectively differentiate their software applications in the marketplace, ISVs need to rapidly deliver new capabilities and performance improvements," said Judson Althoff, Oracle senior vice president of Worldwide Alliances and Channels and Embedded Sales. "With Oracle Exastack, ISVs have the ability to optimize and deploy their applications with a complete, integrated and cloud-ready infrastructure that will help them accelerate innovation, unlock new features and functionality, and deliver superior value to customers." "We view performance as absolutely critical and a key differentiator," said Tom Stock, SVP of Product Management, GoldenSource. "As a leading provider of enterprise data management solutions for securities and investment management firms, with Oracle Exadata Database Machine, we see an opportunity to notably improve data processing performance -- providing high quality 'golden copy' data in a reduced timeframe. Achieving Oracle Exastack Optimized status will be a stamp of approval that our solution will provide the performance and scalability that our customers demand." "As a leading provider of Revenue Intelligence solutions for telecommunications, media and entertainment service providers, our customers continually demand more readily accessible, enriched and pre-analyzed information to minimize their financial risks and maximize their margins," said Alon Aginsky, President and CEO of cVidya Networks. "Oracle Exastack enables our solutions to deliver the power, infrastructure, and innovation required to transform our customers' business operations and stay ahead of the game." Supporting Resources Oracle PartnerNetwork (OPN) Oracle Exastack Oracle Exastack Datasheet Judson Althoff blog Connect with the Oracle Partner community at OPN on Facebook, OPN on LinkedIn, OPN on YouTube, or OPN on Twitter

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• Searching for tasks with code – Executables and Event Handlers

  Searching packages or just enumerating through all tasks is not quite as straightforward as it may first appear, mainly because of the way you can nest tasks within other containers. You can see this illustrated in the sample package below where I have used several sequence containers and loops. To complicate this further all containers types, including packages and tasks, can have event handlers which can then support the full range of nested containers again. Towards the lower right, the task called SQL In FEL also has an event handler not shown, within which is another Execute SQL Task, so that makes a total of 6 Execute SQL Tasks 6 tasks spread across the package. In my previous post about such as adding a property expressionI kept it simple and just looked at tasks at the package level, but what if you wanted to find any or all tasks in a package? For this post I've written a console program that will search a package looking at all tasks no matter how deeply nested, and check to see if the name starts with "SQL". When it finds a matching task it writes out the hierarchy by name for that task, starting with the package and working down to the task itself. The output for our sample package is shown below, note it has found all 6 tasks, including the one on the OnPreExecute event of the SQL In FEL task TaskSearch v1.0.0.0 (1.0.0.0) Copyright (C) 2009 Konesans Ltd Processing File - C:\Projects\Alpha\Packages\MyPackage.dtsx MyPackage\FOR Counter Loop\SQL In Counter Loop MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL\OnPreExecute\SQL On Pre Execute for FEL SQL Task MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SEQ Nested Lvl 2\SQL In Nested Lvl 2 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #1 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #2 6 matching tasks found in package. The full project and code is available for download below, but first we can walk through the project to highlight the most important sections of code. This code has been abbreviated for this description, but is complete in the download. First of all we load the package, and then start by looking at the Executables for the package. // Load the package file Application application = new Application(); using (Package package = application.LoadPackage(filename, null)) { int matchCount = 0; // Look in the package's executables ProcessExecutables(package.Executables, ref matchCount); ... // // ... // Write out final count Console.WriteLine("{0} matching tasks found in package.", matchCount); } The ProcessExecutables method is a key method, as an executable could be described as the the highest level of a working functionality or container. There are several of types of executables, such as tasks, or sequence containers and loops. To know what to do next we need to work out what type of executable we are dealing with as the abbreviated version of method shows below. private static void ProcessExecutables(Executables executables, ref int matchCount) { foreach (Executable executable in executables) { TaskHost taskHost = executable as TaskHost; if (taskHost != null) { ProcessTaskHost(taskHost, ref matchCount); ProcessEventHandlers(taskHost.EventHandlers, ref matchCount); continue; } ... // // ... ForEachLoop forEachLoop = executable as ForEachLoop; if (forEachLoop != null) { ProcessExecutables(forEachLoop.Executables, ref matchCount); ProcessEventHandlers(forEachLoop.EventHandlers, ref matchCount); continue; } } } As you can see if the executable we find is a task we then call out to our ProcessTaskHost method. As with all of our executables a task can have event handlers which themselves contain more executables such as task and loops, so we also make a call out our ProcessEventHandlers method. The other types of executables such as loops can also have event handlers as well as executables. As shown with the example for the ForEachLoop we call the same ProcessExecutables and ProcessEventHandlers methods again to drill down into the hierarchy of objects that the package may contain. This code needs to explicitly check for each type of executable (TaskHost, Sequence, ForLoop and ForEachLoop) because whilst they all have an Executables property this is not from a common base class or interface. This example was just a simple find a task by its name, so ProcessTaskHost really just does that. We also get the hierarchy of objects so we can write out for information, obviously you can adapt this method to do something more interesting such as adding a property expression. private static void ProcessTaskHost(TaskHost taskHost, ref int matchCount) { if (taskHost == null) { return; } // Check if the task matches our match name if (taskHost.Name.StartsWith(TaskNameFilter, StringComparison.OrdinalIgnoreCase)) { // Build up the full object hierarchy of the task // so we can write it out for information StringBuilder path = new StringBuilder(); DtsContainer container = taskHost; while (container != null) { path.Insert(0, container.Name); container = container.Parent; if (container != null) { path.Insert(0, "\\"); } } // Write the task path // e.g. Package\Container\Event\Task Console.WriteLine(path); Console.WriteLine(); // Increment match counter for info matchCount++; } } Just for completeness, the other processing method we covered above is for event handlers, but really that just calls back to the executables. This same method is called in our main package method, but it was omitted for brevity here. private static void ProcessEventHandlers(DtsEventHandlers eventHandlers, ref int matchCount) { foreach (DtsEventHandler eventHandler in eventHandlers) { ProcessExecutables(eventHandler.Executables, ref matchCount); } } As hopefully the code demonstrates, executables (Microsoft.SqlServer.Dts.Runtime.Executable) are the workers, but within them you can nest more executables (except for task tasks).Executables themselves can have event handlers which can in turn hold more executables. I have tried to illustrate this highlight the relationships in the following diagram. Download Sample code project TaskSearch.zip (11KB)

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• Searching for tasks with code – Executables and Event Handlers

  Searching packages or just enumerating through all tasks is not quite as straightforward as it may first appear, mainly because of the way you can nest tasks within other containers. You can see this illustrated in the sample package below where I have used several sequence containers and loops. To complicate this further all containers types, including packages and tasks, can have event handlers which can then support the full range of nested containers again. Towards the lower right, the task called SQL In FEL also has an event handler not shown, within which is another Execute SQL Task, so that makes a total of 6 Execute SQL Tasks 6 tasks spread across the package. In my previous post about such as adding a property expressionI kept it simple and just looked at tasks at the package level, but what if you wanted to find any or all tasks in a package? For this post I've written a console program that will search a package looking at all tasks no matter how deeply nested, and check to see if the name starts with "SQL". When it finds a matching task it writes out the hierarchy by name for that task, starting with the package and working down to the task itself. The output for our sample package is shown below, note it has found all 6 tasks, including the one on the OnPreExecute event of the SQL In FEL task TaskSearch v1.0.0.0 (1.0.0.0) Copyright (C) 2009 Konesans Ltd Processing File - C:\Projects\Alpha\Packages\MyPackage.dtsx MyPackage\FOR Counter Loop\SQL In Counter Loop MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL\OnPreExecute\SQL On Pre Execute for FEL SQL Task MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SEQ Nested Lvl 2\SQL In Nested Lvl 2 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #1 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #2 6 matching tasks found in package. The full project and code is available for download below, but first we can walk through the project to highlight the most important sections of code. This code has been abbreviated for this description, but is complete in the download. First of all we load the package, and then start by looking at the Executables for the package. // Load the package file Application application = new Application(); using (Package package = application.LoadPackage(filename, null)) { int matchCount = 0; // Look in the package's executables ProcessExecutables(package.Executables, ref matchCount); ... // // ... // Write out final count Console.WriteLine("{0} matching tasks found in package.", matchCount); } The ProcessExecutables method is a key method, as an executable could be described as the the highest level of a working functionality or container. There are several of types of executables, such as tasks, or sequence containers and loops. To know what to do next we need to work out what type of executable we are dealing with as the abbreviated version of method shows below. private static void ProcessExecutables(Executables executables, ref int matchCount) { foreach (Executable executable in executables) { TaskHost taskHost = executable as TaskHost; if (taskHost != null) { ProcessTaskHost(taskHost, ref matchCount); ProcessEventHandlers(taskHost.EventHandlers, ref matchCount); continue; } ... // // ... ForEachLoop forEachLoop = executable as ForEachLoop; if (forEachLoop != null) { ProcessExecutables(forEachLoop.Executables, ref matchCount); ProcessEventHandlers(forEachLoop.EventHandlers, ref matchCount); continue; } } } As you can see if the executable we find is a task we then call out to our ProcessTaskHost method. As with all of our executables a task can have event handlers which themselves contain more executables such as task and loops, so we also make a call out our ProcessEventHandlers method. The other types of executables such as loops can also have event handlers as well as executables. As shown with the example for the ForEachLoop we call the same ProcessExecutables and ProcessEventHandlers methods again to drill down into the hierarchy of objects that the package may contain. This code needs to explicitly check for each type of executable (TaskHost, Sequence, ForLoop and ForEachLoop) because whilst they all have an Executables property this is not from a common base class or interface. This example was just a simple find a task by its name, so ProcessTaskHost really just does that. We also get the hierarchy of objects so we can write out for information, obviously you can adapt this method to do something more interesting such as adding a property expression. private static void ProcessTaskHost(TaskHost taskHost, ref int matchCount) { if (taskHost == null) { return; } // Check if the task matches our match name if (taskHost.Name.StartsWith(TaskNameFilter, StringComparison.OrdinalIgnoreCase)) { // Build up the full object hierarchy of the task // so we can write it out for information StringBuilder path = new StringBuilder(); DtsContainer container = taskHost; while (container != null) { path.Insert(0, container.Name); container = container.Parent; if (container != null) { path.Insert(0, "\\"); } } // Write the task path // e.g. Package\Container\Event\Task Console.WriteLine(path); Console.WriteLine(); // Increment match counter for info matchCount++; } } Just for completeness, the other processing method we covered above is for event handlers, but really that just calls back to the executables. This same method is called in our main package method, but it was omitted for brevity here. private static void ProcessEventHandlers(DtsEventHandlers eventHandlers, ref int matchCount) { foreach (DtsEventHandler eventHandler in eventHandlers) { ProcessExecutables(eventHandler.Executables, ref matchCount); } } As hopefully the code demonstrates, executables (Microsoft.SqlServer.Dts.Runtime.Executable) are the workers, but within them you can nest more executables (except for task tasks).Executables themselves can have event handlers which can in turn hold more executables. I have tried to illustrate this highlight the relationships in the following diagram. Download Sample code project TaskSearch.zip (11KB)

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Guidance: How to layout you files for an Ideal Solution

  - by Martin Hinshelwood

  Creating a solution and having it maintainable over time is an art and not a science. I like being pedantic and having a place for everything, no matter how small. For setting up the Areas to run Multiple projects under one solution see my post on  When should I use Areas in TFS instead of Team Projects and for an explanation of branching see Guidance: A Branching strategy for Scrum Teams. Update 17th May 2010 – We are currently trialling running a single Sprint branch to improve our history. Whenever I setup a new Team Project I implement the basic version control structure. I put “readme.txt” files in the folder structure explaining the different levels, and a solution file called “[Client].[Product].sln” located at “$/[Client]/[Product]/DEV/Main” within version control. Developers should add any projects you need to create to that solution in the format “[Client].[Product].[ProductArea].[Assembly]” and they will automatically be picked up and built automatically when you setup Automated Builds using Team Foundation Build. All test projects need to be done using MSTest to get proper IDE and Team Foundation Build integration out-of-the-box and be named for the assembly that it is testing with a naming convention of “[Client].[Product].[ProductArea].[Assembly].Tests” Here is a description of the folder layout; this content should be replicated in readme files under version control in the relevant locations so that even developers new to the project can see how to do it. Figure: The Team Project level - at this level there should be a folder for each the products that you are building if you are using Areas correctly in TFS 2010. You should try very hard to avoided spaces as these things always end up in a URL eventually e.g. "Code Auditor" should be "CodeAuditor". Figure: Product Level - At this level there should be only 3 folders (DEV, RELESE and SAFE) all of which should be in capitals. These folders represent the three stages of your application production line. Each of them may contain multiple branches but this format leaves all of your branches at the same level. Figure: The DEV folder is where all of the Development branches reside. The DEV folder will contain the "Main" branch and all feature branches is they are being used. The DEV designation specifies that all code in every branch under this folder has not been released or made ready for release. And feature branches MUST merge (Forward Integrate) from Main and stabilise prior to merging (Reverse Integration) back down into Main and being decommissioned. Figure: In the Feature branching scenario only merges are allowed onto Main, no development can be done there. Once we have a mature product it is important that new features being developed in parallel are kept separate. This would most likely be used if we had more than one Scrum team working on a single product. Figure: when we are ready to do a release of our software we will create a release branch that is then stabilised prior to deployment. This protects the serviceability of of our released code allowing developers to fix bugs and re-release an existing version. Figure: All bugs found on a release are fixed on the release.  All bugs found in a release are fixed on the release and a new deployment is created. After the deployment is created the bug fixes are then merged (Reverse Integration) into the Main branch. We do this so that we separate out our development from our production ready code.  Figure: SAFE or RTM is a read only record of what you actually released. Labels are not immutable so are useless in this circumstance.  When we have completed stabilisation of the release branch and we are ready to deploy to production we create a read-only copy of the code for reference. In some cases this could be a regulatory concern, but in most cases it protects the company building the product from legal entanglements based on what you did or did not release. Figure: This allows us to reference any particular version of our application that was ever shipped.   In addition I am an advocate of having a single solution with all the Project folders directly under the “Trunk”/”Main” folder and using the full name for the project folders.. Figure: The ideal solution If you must have multiple solutions, because you need to use more than one version of Visual Studio, name the solutions “[Client].[Product][VSVersion].sln” and have it reside in the same folder as the other solution. This makes it easier for Automated build and improves the discoverability of your code and its dependencies. Send me your feedback!   Technorati Tags: VS ALM,VSTS Developing,VS 2010,VS 2008,TFS 2010,TFS 2008,TFBS

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• OpenSSL Versions in Solaris

  - by darrenm

  Those of you have have installed Solaris 11 or have read some of the blogs by my colleagues will have noticed Solaris 11 includes OpenSSL 1.0.0, this is a different version to what we have in Solaris 10.  I hope the following explains why that is and how it fits with the expectations on binary compatibility between Solaris releases. Solaris 10 was the first release where we included OpenSSL libraries and headers (part of it was actually statically linked into the SSH client/server in Solaris 9).  At time we were building and releasing Solaris 10 the current train of OpenSSL was 0.9.7.  The OpenSSL libraries at that time were known to not always be completely API and ABI (binary) compatible between releases (some times even in the lettered patch releases) though mostly if you stuck with the documented high level APIs you would be fine.   For this reason OpenSSL was classified as a 'Volatile' interface and in Solaris 10 Volatile interfaces were not part of the default library search path which is why the OpenSSL libraries live in /usr/sfw/lib on Solaris 10.  Okay, but what does Volatile mean ? Quoting from the attributes(5) man page description of Volatile (which was called External in older taxonomy): Volatile interfaces can change at any time and for any reason. The Volatile interface stability level allows Sun pro- ducts to quickly track a fluid, rapidly evolving specif- ication. In many cases, this is preferred to providing additional stability to the interface, as it may better meet the expectations of the consumer. The most common application of this taxonomy level is to interfaces that are controlled by a body other than Sun, but unlike specifications controlled by standards bodies or Free or Open Source Software (FOSS) communities which value interface compatibility, it can not be asserted that an incompatible change to the interface specifica- tion would be exceedingly rare. It may also be applied to FOSS controlled software where it is deemed more important to track the community with minimal latency than to provide stability to our customers. It also common to apply the Volatile classification level to interfaces in the process of being defined by trusted or widely accepted organization. These are generically referred to as draft standards. An "IETF Internet draft" is a well understood example of a specification under development. Volatile can also be applied to experimental interfaces. No assertion is made regarding either source or binary compatibility of Volatile interfaces between any two releases, including patches. Applications containing these interfaces might fail to function properly in any future release. Note that last paragraph!  OpenSSL is only one example of the many interfaces in Solaris that are classified as Volatile.  At the other end of the scale we have Committed (Stable in Solaris 10 terminology) interfaces, these include things like the POSIX APIs or Solaris specific APIs that we have no intention of changing in an incompatible way.  There are also Private interfaces and things we declare as Not-an-Interface (eg command output not intended for scripting against only to be read by humans). Even if we had declared OpenSSL as a Committed/Stable interface in Solaris 10 there are allowed exceptions, again quoting from attributes(5): 4. An interface specification which isn't controlled by Sun has been changed incompatibly and the vast majority of interface consumers expect the newer interface. 5. Not making the incompatible change would be incomprehensible to our customers. In our opinion and that of our large and small customers keeping up with the OpenSSL community is important, and certainly both of the above cases apply. Our policy for dealing with OpenSSL on Solaris 10 was to stay at 0.9.7 and add fixes for security vulnerabilities (the version string includes the CVE numbers of fixed vulnerabilities relevant to that release train).  The last release of OpenSSL 0.9.7 delivered by the upstream community was more than 4 years ago in Feb 2007. Now lets roll forward to just before the release of Solaris 11 Express in 2010. By that point in time the current OpenSSL release was 0.9.8 with the 1.0.0 release known to be coming soon.  Two significant changes to OpenSSL were made between Solaris 10 and Solaris 11 Express.  First in Solaris 11 Express (and Solaris 11) we removed the requirement that Volatile libraries be placed in /usr/sfw/lib, that means OpenSSL is now in /usr/lib, secondly we upgraded it to the then current version stream of OpenSSL (0.9.8) as was expected by our customers. In between Solaris 11 Express in 2010 and the release of Solaris 11 in 2011 the OpenSSL community released version 1.0.0.  This was a huge milestone for a long standing and highly respected open source project.  It would have been highly negligent of Solaris not to include OpenSSL 1.0.0e in the Solaris 11 release. It is the latest best supported and best performing version.     In fact Solaris 11 isn't 'just' OpenSSL 1.0.0 but we have added our SPARC T4 engine and the AES-NI engine to support the on chip crypto acceleration. This gives us 4.3x better AES performance than OpenSSL 0.9.8 running on AIX on an IBM POWER7. We are now working with the OpenSSL community to determine how best to integrate the SPARC T4 changes into the mainline OpenSSL.  The OpenSSL 'pkcs11' engine we delivered in Solaris 10 to support the CA-6000 card and the SPARC T1/T2/T3 hardware is still included in Solaris 11. When OpenSSL 1.0.1 and 1.1.0 come out we will asses what is best for Solaris customers. It might be upgrade or it might be parallel delivery of more than one version stream.  At this time Solaris 11 still classifies OpenSSL as a Volatile interface, it is our hope that we will be able at some point in a future release to give it a higher interface stability level. Happy crypting! and thank-you OpenSSL community for all the work you have done that helps Solaris.

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• ODI 12c - Aggregating Data

  - by David Allan

  This posting will look at the aggregation component that was introduced in ODI 12c. For many ETL tool users this shouldn't be a big surprise, its a little different than ODI 11g but for good reason. You can use this component for composing data with relational like operations such as sum, average and so forth. Also, Oracle SQL supports special functions called Analytic SQL functions, you can use a specially configured aggregation component or the expression component for these now in ODI 12c. In database systems an aggregate transformation is a transformation where the values of multiple rows are grouped together as input on certain criteria to form a single value of more significant meaning - that's exactly the purpose of the aggregate component. In the image below you can see the aggregate component in action within a mapping, for how this and a few other examples are built look at the ODI 12c Aggregation Viewlet here - the viewlet illustrates a simple aggregation being built and then some Oracle analytic SQL such as AVG(EMP.SAL) OVER (PARTITION BY EMP.DEPTNO) built using both the aggregate component and the expression component. In 11g you used to just write the aggregate expression directly on the target, this made life easy for some cases, but it wan't a very obvious gesture plus had other drawbacks with ordering of transformations (agg before join/lookup. after set and so forth) and supporting analytic SQL for example - there are a lot of postings from creative folks working around this in 11g - anything from customizing KMs, to bypassing aggregation analysis in the ODI code generator. The aggregate component has a few interesting aspects. 1. Firstly and foremost it defines the attributes projected from it - ODI automatically will perform the grouping all you do is define the aggregation expressions for those columns aggregated. In 12c you can control this automatic grouping behavior so that you get the code you desire, so you can indicate that an attribute should not be included in the group by, that's what I did in the analytic SQL example using the aggregate component. 2. The component has a few other properties of interest; it has a HAVING clause and a manual group by clause. The HAVING clause includes a predicate used to filter rows resulting from the GROUP BY clause. Because it acts on the results of the GROUP BY clause, aggregation functions can be used in the HAVING clause predicate, in 11g the filter was overloaded and used for both having clause and filter clause, this is no longer the case. If a filter is after an aggregate, it is after the aggregate (not sometimes after, sometimes having).  3. The manual group by clause let's you use special database grouping grammar if you need to. For example Oracle has a wealth of highly specialized grouping capabilities for data warehousing such as the CUBE function. If you want to use specialized functions like that you can manually define the code here. The example below shows the use of a manual group from an example in the Oracle database data warehousing guide where the SUM aggregate function is used along with the CUBE function in the group by clause. The SQL I am trying to generate looks like the following from the data warehousing guide; SELECT channel_desc, calendar_month_desc, countries.country_iso_code,       TO_CHAR(SUM(amount_sold), '9,999,999,999') SALES$ FROM sales, customers, times, channels, countries WHERE sales.time_id=times.time_id AND sales.cust_id=customers.cust_id AND   sales.channel_id= channels.channel_id  AND customers.country_id = countries.country_id  AND channels.channel_desc IN   ('Direct Sales', 'Internet') AND times.calendar_month_desc IN   ('2000-09', '2000-10') AND countries.country_iso_code IN ('GB', 'US') GROUP BY CUBE(channel_desc, calendar_month_desc, countries.country_iso_code); I can capture the source datastores, the filters and joins using ODI's dataset (or as a traditional flow) which enables us to incrementally design the mapping and the aggregate component for the sum and group by as follows; In the above mapping you can see the joins and filters declared in ODI's dataset, allowing you to capture the relationships of the datastores required in an entity-relationship style just like ODI 11g. The mix of ODI's declarative design and the common flow design provides for a familiar design experience. The example below illustrates flow design (basic arbitrary ordering) - a table load where only the employees who have maximum commission are loaded into a target. The maximum commission is retrieved from the bonus datastore and there is a look using employees as the driving table and only those with maximum commission projected. Hopefully this has given you a taster for some of the new capabilities provided by the aggregate component in ODI 12c. In summary, the actions should be much more consistent in behavior and more easily discoverable for users, the use of the components in a flow graph also supports arbitrary designs and the tool (rather than the interface designer) takes care of the realization using ODI's knowledge modules. Interested to know if a deep dive into each component is interesting for folks. Any thoughts? 

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• Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution

  - by Kellsey Ruppel

  Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution CUSTOMER AND PARTNER INFORMATION Customer Name – Siemens AG, Sector Healthcare Customer Revenue – 73,515 Billion Euro (2011, Siemens AG total) Customer Quote – “The realization of our complex requirements within a very short amount of time was enabled through the competent implementation partner Sapient, who fully used the  very broad scope of standard functionality provided in the Oracle WebCenter Portal, and the management of customer services, who continuously supported the project setup. ” – Joerg Modlmayr, Project Manager, Healthcare Customer Service Portal, Siemens AG The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. To ensure greater transparency, increased efficiency, higher user acceptance, and additional services, Siemens AG, Sector Healthcare, replaced several existing legacy portal solutions that could not meet the company’s future needs with Oracle WebCenter Portal. Various existing portal solutions that cannot meet future demands will be successively replaced by the new central service portal, which will also allow for the efficient and intuitive implementation of new service concepts.  With Oracle, doctors and hospitals using Siemens medical solutions now have access to a central information portal that provides important information and services at just the push of a button.  Customer Name – Siemens AG, Sector Healthcare Customer URL – www.siemens.com Customer Headquarters – Erlangen, Germany Industry – Industrial Manufacturing Employees – 360,000  Challenges – Replace disparate medical service portals to meet future demands and eliminate an  unnecessarily high level of administrative work caused by heterogeneous installations Ensure portals meet current user demands to improve user-acceptance rates and increase number of total users Enable changes and expansion through standard functionality to eliminate the need for reliance on IT and reduce administrative efforts and associated high costs Ensure efficient and intuitive implementation of new service concepts for all devices and systems Ensure hospitals and clinics to transparently monitor and measure services rendered for the various medical devices and systems  Increase electronic interaction and expand services to achieve a higher level of customer loyalty Solution –  Deployed Oracle WebCenter Portal to ensure greater transparency, and as a result, a higher level of customer loyalty  Provided a centralized platform for doctors and hospitals using Siemens’ medical technology solutions that provides important information and services at the push of a button Reduced significantly the administrative workload by centralizing the solution in the new customer service portal Secured positive feedback from customers involved in the pilot program developed by design experts from Oracle partner Sapient. The interfaces were created with customer needs in mind. The first survey taken shortly after implementation came back with 2.4 points on a scale of 0-3 in the category “customer service portal intuitiveness level” Met all requirements including alignment with the Siemens Style Guide without extensive programming Implemented additional services via the portal such as benchmarking options to ensure the optimal use of the Customer Device Park Provided option for documentation of all services rendered in conjunction with the medical technology systems to ensure that the value of the services are transparent for the decision makers in the hospitals  Saved and stored all machine data from approximately 100,000 remote systems in the central service and information platform Provided the option to register errors online and follow the call status in real-time on the portal Made  available at the push of a button all information on the medical technology devices used in hospitals or clinics—from security checks and maintenance activities to current device statuses Provided PDF format Service Performance Reports that summarize information from periods of time ranging from previous weeks up to one year, meeting medical product law requirements  Why Oracle – Siemens AG favored Oracle for many reasons, however, the company ultimately decided to go with Oracle due to the enormous range of functionality the solutions offered for the healthcare sector.“We are not programmers; we are service providers in the medical technology segment and focus on the contents of the portal. All the functionality necessary for internet-based customer interaction is already standard in Oracle WebCenter Portal, which is a huge plus for us. Having Oracle as our technology partner ensures that the product will continually evolve, providing a strong technology platform for our customer service portal well into the future,” said Joerg Modlmayr project manager, Healthcare Customer Service Portal, Siemens AG. Partner Involvement – Siemens AG selected Oracle Partner Sapient because the company offered a service portfolio that perfectly met Siemens’ requirements and had a wealth of experience implementing Oracle WebCenter Portal. Additionally, Sapient had designers with a very high level of expertise in usability—an aspect that Siemens considered to be of vast importance for the project.  “The Sapient team completely met all our expectations. Our tightly timed project was completed on schedule, and the positive feedback from our users proves that we set the right measures in terms of usability—all thanks to the folks at Sapient,” Modlmayr said.  Partner Name – Sapient GmbH Deutschland Partner URL – www.sapient.com

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• Project of Projects with team Foundation Server 2010

  - by Martin Hinshelwood

  It is pretty much accepted that you should use Areas instead of having many small Team Projects when you are using Team Foundation Server 2010. I have implemented this scenario many times and this is the current iteration of layout and considerations. If like me you work with many customers you will find that you get into a grove for how to set these things up to make them as easily understandable for everyone, while giving the best functionality. The trick is in making it as intuitive as possible for both you and the developers that need to work with it. There are five main places where you need to have the Product or Project name in prominence of any other value. Area Iteration Source Code Work Item Queries Build Once you decide how you are doing this in each of these places you need to keep to it religiously. Evan if you have one source code file to keep, make sure it is in the right place. This makes your developers and others working with the format familiar with where everything should go, as well as building up mussel memory. This prevents the neat system degenerating into a nasty mess. Areas Areas are traditionally used to separate out parts of your product / project so that you can see how much effort has gone into each. Figure: The top level areas are for reporting and work item separation There are massive advantages of using this method. You can: move work from one project to another rename a project / product It is far more likely that a project or product gets renamed than a department. Tip: If you have many projects, over 100, you should consider categorising them here, but make sure that the actual project name always sits at the same level so you know which is which. Figure: Always keep things that are the same at the same level Note: You may use these categories only at the Area/Iteration level to make it easier to select on drop down lists. You may not want to use them everywhere. On the other hand, for consistency it would be better to. Iterations Iterations are usually used to some sort of time based consideration. Here I am splitting into Iterations with periodic releases. Figure: Each product needs to be able to have its own cadence The ability to have each project run at its own pace and to enable them to have their own release schedule is often of paramount importance and you don’t want to fix your 100+ projects to all be released on the same date. Source Code Having a good structure for your source even if you are not branching or having multiple products under the same structure is always a good idea. Figure: Separate out your products source You need to think about both your branches as well as the structure of your source. All your code should be under “Source” and everything you need to build your solution including Build Scripts and 3rd party tools should be under your “Main” (branch) folder. This should them be branched by “Quality”, “Release” or both to get the most out of your branching structure. The important thing is to make sure you branch (or be able to branch) everything you need to build, test and deploy your application to an environment. That environment may be development, test or even production, but I can’t stress the importance of having everything your need. Note: You usually will not be able to install custom software on your build server. Store any *.dll’s or *.exe’s that you need under the “Tools\Tool1” folder. Note: Consult the Branching Guidance for Team Foundation Server 2010 for more on branching Figure: Adding category may be a necessary evil Even if you have to have a couple of categories called “Default”, it is better than not knowing the difference between a folder, Product and Branch. Work Item Queries Queries are used to load lists of Work Items out of TFS so you can see what work you have. This means that you want to also separate queries out by Product / project to make it easier to Figure: Again you have the same first level structure Having Folders also in Work Item Tracking we do the same thing. We put all the queries under a folder named for the Product / Project and change each query to have “AreaPath=[TeamProject]\[ProductX]” in the query instead of the standard “Project=@Project”. Tip: Don’t have a folder with new queries for each iteration. Instead have a single “Current” folder that has queries that point to the current iteration. Just change the queries as you move from one iteration to another. Tip: You can ctrl+drag the “Product1” folder to create your “Product2” folder. Builds You may have many builds both for individual products but also for different quality's. This can be further complicated by having some builds that action “Gated Check-In” and others that are specifically for “Release”, “Test” or another purpose. Figure: There are no folders, yet, for the builds so you need a good naming convention Its a pity that there are no folders under builds, some way to categorise would be nice. In lue of that at the moment you can use a functional naming convention that at least allows you to find what you want. Conclusion It is really easy to both achieve and to stick to this format if you take the time to do it. Unless you have 1000+ builds or 100+ Products you are unlikely run into any issues. Even then there are things you can do to mitigate the issues and I have describes some of them above. Let me know if you can think of any other things to make this easier.

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• To refund or not to refund this client?

  - by Mahalia Samuels

  I'd really appreciate your advice on an ongoing project. I presented my client with a proposal and design samples which he approved, and he paid in full instead of the 50% upfront deposit as I'd given him a generous discount. He was then slow in furnishing me with some of the content, but once we did, he expected the website to be finished immediately which was not possible. Because he needed it done urgently, we agreed to try to get it done about 10 working days after the content was provided, but the developer who was helping me let me down. The next week, I completed the website myself and uploaded it to the server on a Friday afternoon. He then calls and texts me on following Sunday while I'm at church to say it's not online (there was probably a problem with his browser). The next morning, I received an email from him demanding a full refund within two days because he couldn't see the website (even though it was live, and I tested it on multiple browsers, a different computer and my phone), and he called me shouting at me because he couldn't access it. Finally when he was able to access it, he was unhappy with a certain detail regarding the slideshow which I began fixing and which was done the next day. He then referred me to another website and said he wanted it to look similar but not identical to it in terms of the layout. He also now wanted to add more features which were not in the original design. I got a designer to work on a new design which I sent to him for review, which if approved would be completed by 15 October, and he approved it last Thursday. He then called me yesterday to say that he wanted to change the design - he only approved it out of impatience. He now wants the website to be more similar to the other website he referred me to and he wants it done before the 15th! Then, he says to me that other people have done websites for him in three days - website's he's complained to me about for lacking dimension because they were just premium themes, whereas we'd designed and coded from scratch. I'm thinking of finishing the website but refunding him in full (or at least the refundable 50%) less domain registration and other non-refundable amounts, just to avoid further escalation of this matter and having him call me next week and say he wants to change it again. These are the applicable terms and conditions as laid out in the agreement: Total amount due for this project is Amount A. Client shall pay Consultant a deposit of Amount B (50% of total amount due for project) in advance before any work commences on the Project. The balance is due within 7 working days of completion of project. Deposit is non-refundable. Should client opt to host elsewhere, applicable transferral fee of Amount C will apply. Estimated project completion time frame is 14 to 30 days from the date Client furnishes Consultant with Brief and all other required media and data, provided that Client has made payment to secure the project. Consultant will make every effort to meet agreed upon due dates. The Client should be aware that failure to submit required information or materials, or last minute changes and excessive changes may cause subsequent delays. Client delays could result in significant delays in delivery of finished work. Major changes in client input or direction or brief will be charged at normal rates. Any work the Client wishes Consultant to create, which is not specified in the attached Proposal will be considered an additional service. Client agrees to pay Consultant for any additional expenses or additional services not included in the attached quotation and proposal if requested by the Client. Web design credit in the name of the Consultant, and link to Consultant’s website shall be placed on the footer of the final Website. Either party may terminate this Agreement by giving 7 days written notice to the other of such termination. In the event that Work is postponed or terminated at the request of the Client, Consultant shall have the right to bill pro rata at full rates for work completed through the date of that request, while reserving all rights under this Agreement. If additional payment is due, this shall be payable within seven days of the Client's written notification to stop work. In the event of termination, the Client shall also pay any expenses incurred by Consultant and the Consultant shall own all rights to the Work. Advice please?

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• Performance triage

  - by Dave

  Folks often ask me how to approach a suspected performance issue. My personal strategy is informed by the fact that I work on concurrency issues. (When you have a hammer everything looks like a nail, but I'll try to keep this general). A good starting point is to ask yourself if the observed performance matches your expectations. Expectations might be derived from known system performance limits, prototypes, and other software or environments that are comparable to your particular system-under-test. Some simple comparisons and microbenchmarks can be useful at this stage. It's also useful to write some very simple programs to validate some of the reported or expected system limits. Can that disk controller really tolerate and sustain 500 reads per second? To reduce the number of confounding factors it's better to try to answer that question with a very simple targeted program. And finally, nothing beats having familiarity with the technologies that underlying your particular layer. On the topic of confounding factors, as our technology stacks become deeper and less transparent, we often find our own technology working against us in some unexpected way to choke performance rather than simply running into some fundamental system limit. A good example is the warm-up time needed by just-in-time compilers in Java Virtual Machines. I won't delve too far into that particular hole except to say that it's rare to find good benchmarks and methodology for java code. Another example is power management on x86. Power management is great, but it can take a while for the CPUs to throttle up from low(er) frequencies to full throttle. And while I love "turbo" mode, it makes benchmarking applications with multiple threads a chore as you have to remember to turn it off and then back on otherwise short single-threaded runs may look abnormally fast compared to runs with higher thread counts. In general for performance characterization I disable turbo mode and fix the power governor at "performance" state. Another source of complexity is the scheduler, which I've discussed in prior blog entries. Lets say I have a running application and I want to better understand its behavior and performance. We'll presume it's warmed up, is under load, and is an execution mode representative of what we think the norm would be. It should be in steady-state, if a steady-state mode even exists. On Solaris the very first thing I'll do is take a set of "pstack" samples. Pstack briefly stops the process and walks each of the stacks, reporting symbolic information (if available) for each frame. For Java, pstack has been augmented to understand java frames, and even report inlining. A few pstack samples can provide powerful insight into what's actually going on inside the program. You'll be able to see calling patterns, which threads are blocked on what system calls or synchronization constructs, memory allocation, etc. If your code is CPU-bound then you'll get a good sense where the cycles are being spent. (I should caution that normal C/C++ inlining can diffuse an otherwise "hot" method into other methods. This is a rare instance where pstack sampling might not immediately point to the key problem). At this point you'll need to reconcile what you're seeing with pstack and your mental model of what you think the program should be doing. They're often rather different. And generally if there's a key performance issue, you'll spot it with a moderate number of samples. I'll also use OS-level observability tools to lock for the existence of bottlenecks where threads contend for locks; other situations where threads are blocked; and the distribution of threads over the system. On Solaris some good tools are mpstat and too a lesser degree, vmstat. Try running "mpstat -a 5" in one window while the application program runs concurrently. One key measure is the voluntary context switch rate "vctx" or "csw" which reflects threads descheduling themselves. It's also good to look at the user; system; and idle CPU percentages. This can give a broad but useful understanding if your threads are mostly parked or mostly running. For instance if your program makes heavy use of malloc/free, then it might be the case you're contending on the central malloc lock in the default allocator. In that case you'd see malloc calling lock in the stack traces, observe a high csw/vctx rate as threads block for the malloc lock, and your "usr" time would be less than expected. Solaris dtrace is a wonderful and invaluable performance tool as well, but in a sense you have to frame and articulate a meaningful and specific question to get a useful answer, so I tend not to use it for first-order screening of problems. It's also most effective for OS and software-level performance issues as opposed to HW-level issues. For that reason I recommend mpstat & pstack as my the 1st step in performance triage. If some other OS-level issue is evident then it's good to switch to dtrace to drill more deeply into the problem. Only after I've ruled out OS-level issues do I switch to using hardware performance counters to look for architectural impediments.

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• ADF Reusable Artefacts

  - by Arda Eralp

  Primary reusable ADF Business Component: Entity Objects (EOs) View Objects (VOs) Application Modules (AMs) Framework Extensions Classes Primary reusable ADF Controller: Bounded Task Flows (BTFs) Task Flow Templates Primary reusable ADF Faces: Page Templates Skins Declarative Components Utility Classes Certain components will often be used more than once. Whether the reuse happens within the same application, or across different applications, it is often advantageous to package these reusable components into a library that can be shared between different developers, across different teams, and even across departments within an organization. In the world of Java object-oriented programming, reusing classes and objects is just standard procedure. With the introduction of the model-view-controller (MVC) architecture, applications can be further modularized into separate model, view, and controller layers. By separating the data (model and business services layers) from the presentation (view and controller layers), you ensure that changes to any one layer do not affect the integrity of the other layers. You can change business logic without having to change the UI, or redesign the web pages or front end without having to recode domain logic. Oracle ADF and JDeveloper support the MVC design pattern. When you create an application in JDeveloper, you can choose many application templates that automatically set up data model and user interface projects. Because the different MVC layers are decoupled from each other, development can proceed on different projects in parallel and with a certain amount of independence. ADF Library further extends this modularity of design by providing a convenient and practical way to create, deploy, and reuse high-level components. When you first design your application, you design it with component reusability in mind. If you created components that can be reused, you can package them into JAR files and add them to a reusable component repository. If you need a component, you may look into the repository for those components and then add them into your project or application. For example, you can create an application module for a domain and package it to be used as the data model project in several different applications. Or, if your application will be consuming components, you may be able to load a page template component from a repository of ADF Library JARs to create common look and feel pages. Then you can put your page flow together by stringing together several task flow components pulled from the library. An ADF Library JAR contains ADF components and does not, and cannot, contain other JARs. It should not be confused with the JDeveloper library, Java EE library, or Oracle WebLogic shared library. Reusable Component Description Data Control Any data control can be packaged into an ADF Library JAR. Some of the data controls supported by Oracle ADF include application modules, Enterprise JavaBeans, web services, URL services, JavaBeans, and placeholder data controls. Application Module When you are using ADF Business Components and you generate an application module, an associated application module data control is also generated. When you package an application module data control, you also package up the ADF Business Components associated with that application module. The relevant entity objects, view objects, and associations will be a part of the ADF Library JAR and available for reuse. Business Components Business components are the entity objects, view objects, and associations used in the ADF Business Components data model project. You can package business components by themselves or together with an application module. Task Flows & Task Flow Templates Task flows can be packaged into an ADF Library JAR for reuse. If you drop a bounded task flow that uses page fragments, JDeveloper adds a region to the page and binds it to the dropped task flow. ADF bounded task flows built using pages can be dropped onto pages. The drop will create a link to call the bounded task flow. A task flow call activity and control flow will automatically be added to the task flow, with the view activity referencing the page. If there is more than one existing task flow with a view activity referencing the page, it will prompt you to select the one to automatically add a task flow call activity and control flow. If an ADF task flow template was created in the same project as the task flow, the ADF task flow template will be included in the ADF Library JAR and will be reusable. Page Templates You can package a page template and its artifacts into an ADF Library JAR. If the template uses image files and they are included in a directory within your project, these files will also be available for the template during reuse. Declarative Components You can create declarative components and package them for reuse. The tag libraries associated with the component will be included and loaded into the consuming project. You can also package up projects that have several different reusable components if you expect that more than one component will be consumed. For example, you can create a project that has both an application module and a bounded task flow. When this ADF Library JAR file is consumed, the application will have both the application module and the task flow available for use. You can package multiple components into one JAR file, or you can package a single component into a JAR file. Oracle ADF and JDeveloper give you the option and flexibility to create reusable components that best suit you and your organization. You create a reusable component by using JDeveloper to package and deploy the project that contains the components into a ADF Library JAR file. You use the components by adding that JAR to the consuming project. At design time, the JAR is added to the consuming project's class path and so is available for reuse. At runtime, the reused component runs from the JAR file by reference.

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• SQL Server - Rebuilding Indexes

  - by Renso

  Goal: Rebuild indexes in SQL server. This can be done one at a time or with the example script below to rebuild all index for a specified table or for all tables in a given database. Why? The data in indexes gets fragmented over time. That means that as the index grows, the newly added rows to the index are physically stored in other sections of the allocated database storage space. Kind of like when you load your Christmas shopping into the trunk of your car and it is full you continue to load some on the back seat, in the same way some storage buffer is created for your index but once that runs out the data is then stored in other storage space and your data in your index is no longer stored in contiguous physical pages. To access the index the database manager has to "string together" disparate fragments to create the full-index and create one contiguous set of pages for that index. Defragmentation fixes that. What does the fragmentation affect?Depending of course on how large the table is and how fragmented the data is, can cause SQL Server to perform unnecessary data reads, slowing down SQL Server’s performance.Which index to rebuild?As a rule consider that when reorganize a table's clustered index, all other non-clustered indexes on that same table will automatically be rebuilt. A table can only have one clustered index.How to rebuild all the index for one table:The DBCC DBREINDEX command will not automatically rebuild all of the indexes on a given table in a databaseHow to rebuild all indexes for all tables in a given database:USE [myDB]    -- enter your database name hereDECLARE @tableName varchar(255)DECLARE TableCursor CURSOR FORSELECT table_name FROM information_schema.tablesWHERE table_type = 'base table'OPEN TableCursorFETCH NEXT FROM TableCursor INTO @tableNameWHILE @@FETCH_STATUS = 0BEGINDBCC DBREINDEX(@tableName,' ',90)     --a fill factor of 90%FETCH NEXT FROM TableCursor INTO @tableNameENDCLOSE TableCursorDEALLOCATE TableCursorWhat does this script do?Reindexes all indexes in all tables of the given database. Each index is filled with a fill factor of 90%. While the command DBCC DBREINDEX runs and rebuilds the indexes, that the table becomes unavailable for use by your users temporarily until the rebuild has completed, so don't do this during production  hours as it will create a shared lock on the tables, although it will allow for read-only uncommitted data reads; i.e.e SELECT.What is the fill factor?Is the percentage of space on each index page for storing data when the index is created or rebuilt. It replaces the fill factor when the index was created, becoming the new default for the index and for any other nonclustered indexes rebuilt because a clustered index is rebuilt. When fillfactor is 0, DBCC DBREINDEX uses the fill factor value last specified for the index. This value is stored in the sys.indexes catalog view. If fillfactor is specified, table_name and index_name must be specified. If fillfactor is not specified, the default fill factor, 100, is used.How do I determine the level of fragmentation?Run the DBCC SHOWCONTIG command. However this requires you to specify the ID of both the table and index being. To make it a lot easier by only requiring you to specify the table name and/or index you can run this script:DECLARE@ID int,@IndexID int,@IndexName varchar(128)--Specify the table and index namesSELECT @IndexName = ‘index_name’    --name of the indexSET @ID = OBJECT_ID(‘table_name’)  -- name of the tableSELECT @IndexID = IndIDFROM sysindexesWHERE id = @ID AND name = @IndexName--Show the level of fragmentationDBCC SHOWCONTIG (@id, @IndexID)Here is an example:DBCC SHOWCONTIG scanning 'Tickets' table...Table: 'Tickets' (1829581556); index ID: 1, database ID: 13TABLE level scan performed.- Pages Scanned................................: 915- Extents Scanned..............................: 119- Extent Switches..............................: 281- Avg. Pages per Extent........................: 7.7- Scan Density [Best Count:Actual Count].......: 40.78% [115:282]- Logical Scan Fragmentation ..................: 16.28%- Extent Scan Fragmentation ...................: 99.16%- Avg. Bytes Free per Page.....................: 2457.0- Avg. Page Density (full).....................: 69.64%DBCC execution completed. If DBCC printed error messages, contact your system administrator.What's important here?The Scan Density; Ideally it should be 100%. As time goes by it drops as fragmentation occurs. When the level drops below 75%, you should consider re-indexing.Here are the results of the same table and clustered index after running the script:DBCC SHOWCONTIG scanning 'Tickets' table...Table: 'Tickets' (1829581556); index ID: 1, database ID: 13TABLE level scan performed.- Pages Scanned................................: 692- Extents Scanned..............................: 87- Extent Switches..............................: 86- Avg. Pages per Extent........................: 8.0- Scan Density [Best Count:Actual Count].......: 100.00% [87:87]- Logical Scan Fragmentation ..................: 0.00%- Extent Scan Fragmentation ...................: 22.99%- Avg. Bytes Free per Page.....................: 639.8- Avg. Page Density (full).....................: 92.10%DBCC execution completed. If DBCC printed error messages, contact your system administrator.What's different?The Scan Density has increased from 40.78% to 100%; no fragmentation on the clustered index. Note that since we rebuilt the clustered index, all other index were also rebuilt.

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• Battery life starts at 2:30 hrs (99%), but less than 1 minute later is only 1:30 hrs (99%)

  - by zondu

  After searching this and other forums, I haven't seen this same issue listed anywhere for Ubuntu 12. Prior to installing Ubuntu 12.10, my Netbook (Acer AspireOne D250, SATA HDD) was consistently getting 2:30-3 hrs battery life under Windows XP Home, SP3. However, immediately after installing Ubuntu 12.10, the battery life starts out at 2:30 hrs (99%), but less than 1 minute later suddenly drops to 1:30 hrs (99%), which seems very odd. It could be a complete coincidence that the battery is suddenly flaky at the exact same moment that Ubuntu 12.10 was installed, but that doesn't seem likely. I'm a newbie to Ubuntu, so I don't have much experience tweaking/trouble-shooting yet. Here's what I've tried so far: enabled laptop mode (sudo su, then echo 5 /proc/sys/vm/laptop_mode) and checked that it is running when the A/C adapter is unplugged, but it doesn't seem to have made any noticeable difference in battery life, installed Jupiter, but it didn't work and messed up the system, so I had to uninstall it, disabled bluetooth (wifi is still on b/c it is necessary), set the screen to lowest brightness, etc., run through at least 1 full power cycle (running until the netbook shut itself off due to critical battery) and have been using it normally (sometimes plugged in, often unplugged until the battery gets very low) for a week since installing Ubuntu 12.10. installed powertop, but have no idea how to interpret its results. Here are the results of acpi -b: w/ A/C adapter: Battery 0: Full, 100% immediately after unplugging: Battery 0: Discharging, 99%, 02:30:20 remaining 1 minute after unplugging: Battery 0: Discharging, 99%, 01:37:49 remaining 2-3 minutes after unplugging: Battery 0: Discharging, 95%, 01:33:01 remaining 10 minutes after unplugging: Battery 0: Discharging, 85%, 01:13:38 remaining Results of cat /sys/class/power_supply/BAT0/uevent: w/ A/C adapter: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Full POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=12136000 POWER_SUPPLY_CURRENT_NOW=773000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1956000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= immediately after unplugging: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11886000 POWER_SUPPLY_CURRENT_NOW=773000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1937000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= 1 minute later: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11728000 POWER_SUPPLY_CURRENT_NOW=1174000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1937000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= 2-3 minutes later: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11583000 POWER_SUPPLY_CURRENT_NOW=1209000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1878000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= 10 minutes later: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11230000 POWER_SUPPLY_CURRENT_NOW=1239000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1644000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= Results of upower -i /org/freedesktop/UPower/devices/battery_BAT0: w/ A/C adapter: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:24:58 2012 (823 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: fully-charged energy: 21.1248 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 8.3484 W voltage: 12.173 V percentage: 100% capacity: 43.4667% technology: lithium-ion immediately after unplugging: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:41:25 2012 (1 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 20.9196 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 8.3484 W voltage: 11.86 V time to empty: 2.5 hours percentage: 99.0286% capacity: 43.4667% technology: lithium-ion History (charge): 1354023683 99.029 discharging 1 minute later: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:42:31 2012 (17 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 20.9196 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 13.5432 W voltage: 11.753 V time to empty: 1.5 hours percentage: 99.0286% capacity: 43.4667% technology: lithium-ion History (charge): 1354023683 99.029 discharging History (rate): 1354023751 13.543 discharging 2-3 minutes later: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:45:06 2012 (20 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 20.2824 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 13.7484 W voltage: 11.545 V time to empty: 1.5 hours percentage: 96.0123% capacity: 43.4667% technology: lithium-ion History (charge): 1354023906 96.012 discharging 1354023844 97.035 discharging History (rate): 1354023906 13.748 discharging 1354023875 12.992 discharging 1354023844 13.284 discharging 10 minutes later: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:54:24 2012 (28 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 18.1764 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 13.2948 W voltage: 11.268 V time to empty: 1.4 hours percentage: 86.0429% capacity: 43.4667% technology: lithium-ion History (charge): 1354024433 86.043 discharging History (rate): 1354024464 13.295 discharging 1354024433 13.662 discharging 1354024402 13.781 discharging I noticed that between #2 and #3 (0 and 1 minutes after unplugging), while the battery still reports 99% charge and drops from 2:30 hr to 1:30 hr, the energy usage goes from 8.34 W to 13.54 W and the current_now increases, but shouldn't it be using less energy in battery mode since the screen is much dimmer and it's in power saving mode? (or is that normal behavior?) It also seems to drain more quickly than what it predicts, especially with the 1-1.25 hour drop in the first minute of being unplugged, which seems odd. What really concerns me is that Ubuntu 12.10 may not be properly managing the battery (with the sudden change in charge/life from 2:30 to 1:30 or 1:15 within a minute of unplugging), and that a new battery may quickly die under Ubuntu 12.10. I'd greatly appreciate any advice/suggestions on what to do, and especially whether there's a way to get back the 1-1.5 hrs of battery life that were suddenly lost when changing from WinXp to Ubuntu 12.10. Thanks :)

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• Sharing Bandwidth and Prioritizing Realtime Traffic via HTB, Which Scenario Works Better?

  - by Mecki

  I would like to add some kind of traffic management to our Internet line. After reading a lot of documentation, I think HFSC is too complicated for me (I don't understand all the curves stuff, I'm afraid I will never get it right), CBQ is not recommend, and basically HTB is the way to go for most people. Our internal network has three "segments" and I'd like to share bandwidth more or less equally between those (at least in the beginning). Further I must prioritize traffic according to at least three kinds of traffic (realtime traffic, standard traffic, and bulk traffic). The bandwidth sharing is not as important as the fact that realtime traffic should always be treated as premium traffic whenever possible, but of course no other traffic class may starve either. The question is, what makes more sense and also guarantees better realtime throughput: Creating one class per segment, each having the same rate (priority doesn't matter for classes that are no leaves according to HTB developer) and each of these classes has three sub-classes (leaves) for the 3 priority levels (with different priorities and different rates). Having one class per priority level on top, each having a different rate (again priority won't matter) and each having 3 sub-classes, one per segment, whereas all 3 in the realtime class have highest prio, lowest prio in the bulk class, and so on. I'll try to make this more clear with the following ASCII art image: Case 1: root --+--> Segment A | +--> High Prio | +--> Normal Prio | +--> Low Prio | +--> Segment B | +--> High Prio | +--> Normal Prio | +--> Low Prio | +--> Segment C +--> High Prio +--> Normal Prio +--> Low Prio Case 2: root --+--> High Prio | +--> Segment A | +--> Segment B | +--> Segment C | +--> Normal Prio | +--> Segment A | +--> Segment B | +--> Segment C | +--> Low Prio +--> Segment A +--> Segment B +--> Segment C Case 1 Seems like the way most people would do it, but unless I don't read the HTB implementation details correctly, Case 2 may offer better prioritizing. The HTB manual says, that if a class has hit its rate, it may borrow from its parent and when borrowing, classes with higher priority always get bandwidth offered first. However, it also says that classes having bandwidth available on a lower tree-level are always preferred to those on a higher tree level, regardless of priority. Let's assume the following situation: Segment C is not sending any traffic. Segment A is only sending realtime traffic, as fast as it can (enough to saturate the link alone) and Segment B is only sending bulk traffic, as fast as it can (again, enough to saturate the full link alone). What will happen? Case 1: Segment A-High Prio and Segment B-Low Prio both have packets to send, since A-High Prio has the higher priority, it will always be scheduled first, till it hits its rate. Now it tries to borrow from Segment A, but since Segment A is on a higher level and Segment B-Low Prio has not yet hit its rate, this class is now served first, till it also hits the rate and wants to borrow from Segment B. Once both have hit their rates, both are on the same level again and now Segment A-High Prio is going to win again, until it hits the rate of Segment A. Now it tries to borrow from root (which has plenty of traffic spare, as Segment C is not using any of its guaranteed traffic), but again, it has to wait for Segment B-Low Prio to also reach the root level. Once that happens, priority is taken into account again and this time Segment A-High Prio will get all the bandwidth left over from Segment C. Case 2: High Prio-Segment A and Low Prio-Segment B both have packets to send, again High Prio-Segment A is going to win as it has the higher priority. Once it hits its rate, it tries to borrow from High Prio, which has bandwidth spare, but being on a higher level, it has to wait for Low Prio-Segment B again to also hit its rate. Once both have hit their rate and both have to borrow, High Prio-Segment A will win again until it hits the rate of the High Prio class. Once that happens, it tries to borrow from root, which has again plenty of bandwidth left (all bandwidth of Normal Prio is unused at the moment), but it has to wait again until Low Prio-Segment B hits the rate limit of the Low Prio class and also tries to borrow from root. Finally both classes try to borrow from root, priority is taken into account, and High Prio-Segment A gets all bandwidth root has left over. Both cases seem sub-optimal, as either way realtime traffic sometimes has to wait for bulk traffic, even though there is plenty of bandwidth left it could borrow. However, in case 2 it seems like the realtime traffic has to wait less than in case 1, since it only has to wait till the bulk traffic rate is hit, which is most likely less than the rate of a whole segment (and in case 1 that is the rate it has to wait for). Or am I totally wrong here? I thought about even simpler setups, using a priority qdisc. But priority queues have the big problem that they cause starvation if they are not somehow limited. Starvation is not acceptable. Of course one can put a TBF (Token Bucket Filter) into each priority class to limit the rate and thus avoid starvation, but when doing so, a single priority class cannot saturate the link on its own any longer, even if all other priority classes are empty, the TBF will prevent that from happening. And this is also sub-optimal, since why wouldn't a class get 100% of the line's bandwidth if no other class needs any of it at the moment? Any comments or ideas regarding this setup? It seems so hard to do using standard tc qdiscs. As a programmer it was such an easy task if I could simply write my own scheduler (which I'm not allowed to do).

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• SQL Server 2012 - AlwaysOn

  - by Claus Jandausch

  Ich war nicht nur irritiert, ich war sogar regelrecht schockiert - und für einen kurzen Moment sprachlos (was nur selten der Fall ist). Gerade eben hatte mich jemand gefragt "Wann Oracle denn etwas Vergleichbares wie AlwaysOn bieten würde - und ob überhaupt?" War ich hier im falschen Film gelandet? Ich konnte nicht anders, als meinen Unmut kundzutun und zu erklären, dass die Fragestellung normalerweise anders herum läuft. Zugegeben - es mag vielleicht strittige Punkte geben im Vergleich zwischen Oracle und SQL Server - bei denen nicht unbedingt immer Oracle die Nase vorn haben muss - aber das Thema Clustering für Hochverfügbarkeit (HA), Disaster Recovery (DR) und Skalierbarkeit gehört mit Sicherheit nicht dazu. Dieses Erlebnis hakte ich am Nachgang als Einzelfall ab, der so nie wieder vorkommen würde. Bis ich kurz darauf eines Besseren belehrt wurde und genau die selbe Frage erneut zu hören bekam. Diesmal sogar im Exadata-Umfeld und einem Oracle Stretch Cluster. Einmal ist keinmal, doch zweimal ist einmal zu viel... Getreu diesem alten Motto war mir klar, dass man das so nicht länger stehen lassen konnte. Ich habe keine Ahnung, wie die Microsoft Marketing Abteilung es geschafft hat, unter dem AlwaysOn Brading eine innovative Technologie vermuten zu lassen - aber sie hat ihren Job scheinbar gut gemacht. Doch abgesehen von einem guten Marketing, stellt sich natürlich die Frage, was wirklich dahinter steckt und wie sich das Ganze mit Oracle vergleichen lässt - und ob überhaupt? Damit wären wir wieder bei der ursprünglichen Frage angelangt.  So viel zum Hintergrund dieses Blogbeitrags - von meiner Antwort handelt der restliche Blog. "Windows was the God ..." Um den wahren Unterschied zwischen Oracle und Microsoft verstehen zu können, muss man zunächst das bedeutendste Microsoft Dogma kennen. Es lässt sich schlicht und einfach auf den Punkt bringen: "Alles muss auf Windows basieren." Die Überschrift dieses Absatzes ist kein von mir erfundener Ausspruch, sondern ein Zitat. Konkret stammt es aus einem längeren Artikel von Kurt Eichenwald in der Vanity Fair aus dem August 2012. Er lautet Microsoft's Lost Decade und sei jedem ans Herz gelegt, der die "Microsoft-Maschinerie" unter Steve Ballmer und einige ihrer Kuriositäten besser verstehen möchte. "YOU TALKING TO ME?" Microsoft C.E.O. Steve Ballmer bei seiner Keynote auf der 2012 International Consumer Electronics Show in Las Vegas am 9. Januar   Manche Dinge in diesem Artikel mögen überspitzt dargestellt erscheinen - sind sie aber nicht. Vieles davon kannte ich bereits aus eigener Erfahrung und kann es nur bestätigen. Anderes hat sich mir erst so richtig erschlossen. Insbesondere die folgenden Passagen führten zum Aha-Erlebnis: “Windows was the god—everything had to work with Windows,” said Stone... “Every little thing you want to write has to build off of Windows (or other existing roducts),” one software engineer said. “It can be very confusing, …” Ich habe immer schon darauf hingewiesen, dass in einem SQL Server Failover Cluster die Microsoft Datenbank eigentlich nichts Nenneswertes zum Geschehen beiträgt, sondern sich voll und ganz auf das Windows Betriebssystem verlässt. Deshalb muss man auch die Windows Server Enterprise Edition installieren, soll ein Failover Cluster für den SQL Server eingerichtet werden. Denn hier werden die Cluster Services geliefert - nicht mit dem SQL Server. Er ist nur lediglich ein weiteres Server Produkt, für das Windows in Ausfallszenarien genutzt werden kann - so wie Microsoft Exchange beispielsweise, oder Microsoft SharePoint, oder irgendein anderes Server Produkt das auf Windows gehostet wird. Auch Oracle kann damit genutzt werden. Das Stichwort lautet hier: Oracle Failsafe. Nur - warum sollte man das tun, wenn gleichzeitig eine überlegene Technologie wie die Oracle Real Application Clusters (RAC) zur Verfügung steht, die dann auch keine Windows Enterprise Edition voraussetzen, da Oracle die eigene Clusterware liefert. Welche darüber hinaus für kürzere Failover-Zeiten sorgt, da diese Cluster-Technologie Datenbank-integriert ist und sich nicht auf "Dritte" verlässt. Wenn man sich also schon keine technischen Vorteile mit einem SQL Server Failover Cluster erkauft, sondern zusätzlich noch versteckte Lizenzkosten durch die Lizenzierung der Windows Server Enterprise Edition einhandelt, warum hat Microsoft dann in den vergangenen Jahren seit SQL Server 2000 nicht ebenfalls an einer neuen und innovativen Lösung gearbeitet, die mit Oracle RAC mithalten kann? Entwickler hat Microsoft genügend? Am Geld kann es auch nicht liegen? Lesen Sie einfach noch einmal die beiden obenstehenden Zitate und sie werden den Grund verstehen. Anders lässt es sich ja auch gar nicht mehr erklären, dass AlwaysOn aus zwei unterschiedlichen Technologien besteht, die beide jedoch wiederum auf dem Windows Server Failover Clustering (WSFC) basieren. Denn daraus ergeben sich klare Nachteile - aber dazu später mehr. Um AlwaysOn zu verstehen, sollte man sich zunächst kurz in Erinnerung rufen, was Microsoft bisher an HA/DR (High Availability/Desaster Recovery) Lösungen für SQL Server zur Verfügung gestellt hat. Replikation Basiert auf logischer Replikation und Pubisher/Subscriber Architektur Transactional Replication Merge Replication Snapshot Replication Microsoft's Replikation ist vergleichbar mit Oracle GoldenGate. Oracle GoldenGate stellt jedoch die umfassendere Technologie dar und bietet High Performance. Log Shipping Microsoft's Log Shipping stellt eine einfache Technologie dar, die vergleichbar ist mit Oracle Managed Recovery in Oracle Version 7. Das Log Shipping besitzt folgende Merkmale: Transaction Log Backups werden von Primary nach Secondary/ies geschickt Einarbeitung (z.B. Restore) auf jedem Secondary individuell Optionale dritte Server Instanz (Monitor Server) für Überwachung und Alarm Log Restore Unterbrechung möglich für Read-Only Modus (Secondary) Keine Unterstützung von Automatic Failover Database Mirroring Microsoft's Database Mirroring wurde verfügbar mit SQL Server 2005, sah aus wie Oracle Data Guard in Oracle 9i, war funktional jedoch nicht so umfassend. Für ein HA/DR Paar besteht eine 1:1 Beziehung, um die produktive Datenbank (Principle DB) abzusichern. Auf der Standby Datenbank (Mirrored DB) werden alle Insert-, Update- und Delete-Operationen nachgezogen. Modi Synchron (High-Safety Modus) Asynchron (High-Performance Modus) Automatic Failover Unterstützt im High-Safety Modus (synchron) Witness Server vorausgesetzt     Zur Frage der Kontinuität Es stellt sich die Frage, wie es um diesen Technologien nun im Zusammenhang mit SQL Server 2012 bestellt ist. Unter Fanfaren seinerzeit eingeführt, war Database Mirroring das erklärte Mittel der Wahl. Ich bin kein Produkt Manager bei Microsoft und kann hierzu nur meine Meinung äußern, aber zieht man den SQL AlwaysOn Team Blog heran, so sieht es nicht gut aus für das Database Mirroring - zumindest nicht langfristig. "Does AlwaysOn Availability Group replace Database Mirroring going forward?” “The short answer is we recommend that you migrate from the mirroring configuration or even mirroring and log shipping configuration to using Availability Group. Database Mirroring will still be available in the Denali release but will be phased out over subsequent releases. Log Shipping will continue to be available in future releases.” Damit wären wir endlich beim eigentlichen Thema angelangt. Was ist eine sogenannte Availability Group und was genau hat es mit der vielversprechend klingenden Bezeichnung AlwaysOn auf sich?   SQL Server 2012 - AlwaysOn Zwei HA-Features verstekcne sich hinter dem “AlwaysOn”-Branding. Einmal das AlwaysOn Failover Clustering aka SQL Server Failover Cluster Instances (FCI) - zum Anderen die AlwaysOn Availability Groups. Failover Cluster Instances (FCI) Entspricht ungefähr dem Stretch Cluster Konzept von Oracle Setzt auf Windows Server Failover Clustering (WSFC) auf Bietet HA auf Instanz-Ebene AlwaysOn Availability Groups (Verfügbarkeitsgruppen) Ähnlich der Idee von Consistency Groups, wie in Storage-Level Replikations-Software von z.B. EMC SRDF Abhängigkeiten zu Windows Server Failover Clustering (WSFC) Bietet HA auf Datenbank-Ebene   Hinweis: Verwechseln Sie nicht eine SQL Server Datenbank mit einer Oracle Datenbank. Und auch nicht eine Oracle Instanz mit einer SQL Server Instanz. Die gleichen Begriffe haben hier eine andere Bedeutung - nicht selten ein Grund, weshalb Oracle- und Microsoft DBAs schnell aneinander vorbei reden. Denken Sie bei einer SQL Server Datenbank eher an ein Oracle Schema, das kommt der Sache näher. So etwas wie die SQL Server Northwind Datenbank ist vergleichbar mit dem Oracle Scott Schema. Wenn Sie die genauen Unterschiede kennen möchten, finden Sie eine detaillierte Beschreibung in meinem Buch "Oracle10g Release 2 für Windows und .NET", erhältich bei Lehmanns, Amazon, etc.   Windows Server Failover Clustering (WSFC) Wie man sieht, basieren beide AlwaysOn Technologien wiederum auf dem Windows Server Failover Clustering (WSFC), um einerseits Hochverfügbarkeit auf Ebene der Instanz zu gewährleisten und andererseits auf der Datenbank-Ebene. Deshalb nun eine kurze Beschreibung der WSFC. Die WSFC sind ein mit dem Windows Betriebssystem geliefertes Infrastruktur-Feature, um HA für Server Anwendungen, wie Microsoft Exchange, SharePoint, SQL Server, etc. zu bieten. So wie jeder andere Cluster, besteht ein WSFC Cluster aus einer Gruppe unabhängiger Server, die zusammenarbeiten, um die Verfügbarkeit einer Applikation oder eines Service zu erhöhen. Falls ein Cluster-Knoten oder -Service ausfällt, kann der auf diesem Knoten bisher gehostete Service automatisch oder manuell auf einen anderen im Cluster verfügbaren Knoten transferriert werden - was allgemein als Failover bekannt ist. Unter SQL Server 2012 verwenden sowohl die AlwaysOn Avalability Groups, als auch die AlwaysOn Failover Cluster Instances die WSFC als Plattformtechnologie, um Komponenten als WSFC Cluster-Ressourcen zu registrieren. Verwandte Ressourcen werden in eine Ressource Group zusammengefasst, die in Abhängigkeit zu anderen WSFC Cluster-Ressourcen gebracht werden kann. Der WSFC Cluster Service kann jetzt die Notwendigkeit zum Neustart der SQL Server Instanz erfassen oder einen automatischen Failover zu einem anderen Server-Knoten im WSFC Cluster auslösen.   Failover Cluster Instances (FCI) Eine SQL Server Failover Cluster Instanz (FCI) ist eine einzelne SQL Server Instanz, die in einem Failover Cluster betrieben wird, der aus mehreren Windows Server Failover Clustering (WSFC) Knoten besteht und so HA (High Availability) auf Ebene der Instanz bietet. Unter Verwendung von Multi-Subnet FCI kann auch Remote DR (Disaster Recovery) unterstützt werden. Eine weitere Option für Remote DR besteht darin, eine unter FCI gehostete Datenbank in einer Availability Group zu betreiben. Hierzu später mehr. FCI und WSFC Basis FCI, das für lokale Hochverfügbarkeit der Instanzen genutzt wird, ähnelt der veralteten Architektur eines kalten Cluster (Aktiv-Passiv). Unter SQL Server 2008 wurde diese Technologie SQL Server 2008 Failover Clustering genannt. Sie nutzte den Windows Server Failover Cluster. In SQL Server 2012 hat Microsoft diese Basistechnologie unter der Bezeichnung AlwaysOn zusammengefasst. Es handelt sich aber nach wie vor um die klassische Aktiv-Passiv-Konfiguration. Der Ablauf im Failover-Fall ist wie folgt: Solange kein Hardware-oder System-Fehler auftritt, werden alle Dirty Pages im Buffer Cache auf Platte geschrieben Alle entsprechenden SQL Server Services (Dienste) in der Ressource Gruppe werden auf dem aktiven Knoten gestoppt Die Ownership der Ressource Gruppe wird auf einen anderen Knoten der FCI transferriert Der neue Owner (Besitzer) der Ressource Gruppe startet seine SQL Server Services (Dienste) Die Connection-Anforderungen einer Client-Applikation werden automatisch auf den neuen aktiven Knoten mit dem selben Virtuellen Network Namen (VNN) umgeleitet Abhängig vom Zeitpunkt des letzten Checkpoints, kann die Anzahl der Dirty Pages im Buffer Cache, die noch auf Platte geschrieben werden müssen, zu unvorhersehbar langen Failover-Zeiten führen. Um diese Anzahl zu drosseln, besitzt der SQL Server 2012 eine neue Fähigkeit, die Indirect Checkpoints genannt wird. Indirect Checkpoints ähnelt dem Fast-Start MTTR Target Feature der Oracle Datenbank, das bereits mit Oracle9i verfügbar war.   SQL Server Multi-Subnet Clustering Ein SQL Server Multi-Subnet Failover Cluster entspricht vom Konzept her einem Oracle RAC Stretch Cluster. Doch dies ist nur auf den ersten Blick der Fall. Im Gegensatz zu RAC ist in einem lokalen SQL Server Failover Cluster jeweils nur ein Knoten aktiv für eine Datenbank. Für die Datenreplikation zwischen geografisch entfernten Sites verlässt sich Microsoft auf 3rd Party Lösungen für das Storage Mirroring.     Die Verbesserung dieses Szenario mit einer SQL Server 2012 Implementierung besteht schlicht darin, dass eine VLAN-Konfiguration (Virtual Local Area Network) nun nicht mehr benötigt wird, so wie dies bisher der Fall war. Das folgende Diagramm stellt dar, wie der Ablauf mit SQL Server 2012 gehandhabt wird. In Site A und Site B wird HA jeweils durch einen lokalen Aktiv-Passiv-Cluster sichergestellt.     Besondere Aufmerksamkeit muss hier der Konfiguration und dem Tuning geschenkt werden, da ansonsten völlig inakzeptable Failover-Zeiten resultieren. Dies liegt darin begründet, weil die Downtime auf Client-Seite nun nicht mehr nur von der reinen Failover-Zeit abhängt, sondern zusätzlich von der Dauer der DNS Replikation zwischen den DNS Servern. (Rufen Sie sich in Erinnerung, dass wir gerade von Multi-Subnet Clustering sprechen). Außerdem ist zu berücksichtigen, wie schnell die Clients die aktualisierten DNS Informationen abfragen. Spezielle Konfigurationen für Node Heartbeat, HostRecordTTL (Host Record Time-to-Live) und Intersite Replication Frequeny für Active Directory Sites und Services werden notwendig. Default TTL für Windows Server 2008 R2: 20 Minuten Empfohlene Einstellung: 1 Minute DNS Update Replication Frequency in Windows Umgebung: 180 Minuten Empfohlene Einstellung: 15 Minuten (minimaler Wert)   Betrachtet man diese Werte, muss man feststellen, dass selbst eine optimale Konfiguration die rigiden SLAs (Service Level Agreements) heutiger geschäftskritischer Anwendungen für HA und DR nicht erfüllen kann. Denn dies impliziert eine auf der Client-Seite erlebte Failover-Zeit von insgesamt 16 Minuten. Hierzu ein Auszug aus der SQL Server 2012 Online Dokumentation: Cons: If a cross-subnet failover occurs, the client recovery time could be 15 minutes or longer, depending on your HostRecordTTL setting and the setting of your cross-site DNS/AD replication schedule.    Wir sind hier an einem Punkt unserer Überlegungen angelangt, an dem sich erklärt, weshalb ich zuvor das "Windows was the God ..." Zitat verwendet habe. Die unbedingte Abhängigkeit zu Windows wird zunehmend zum Problem, da sie die Komplexität einer Microsoft-basierenden Lösung erhöht, anstelle sie zu reduzieren. Und Komplexität ist das Letzte, was sich CIOs heutzutage wünschen.  Zur Ehrenrettung des SQL Server 2012 und AlwaysOn muss man sagen, dass derart lange Failover-Zeiten kein unbedingtes "Muss" darstellen, sondern ein "Kann". Doch auch ein "Kann" kann im unpassenden Moment unvorhersehbare und kostspielige Folgen haben. Die Unabsehbarkeit ist wiederum Ursache vieler an der Implementierung beteiligten Komponenten und deren Abhängigkeiten, wie beispielsweise drei Cluster-Lösungen (zwei von Microsoft, eine 3rd Party Lösung). Wie man die Sache auch dreht und wendet, kommt man an diesem Fakt also nicht vorbei - ganz unabhängig von der Dauer einer Downtime oder Failover-Zeiten. Im Gegensatz zu AlwaysOn und der hier vorgestellten Version eines Stretch-Clusters, vermeidet eine entsprechende Oracle Implementierung eine derartige Komplexität, hervorgerufen duch multiple Abhängigkeiten. Den Unterschied machen Datenbank-integrierte Mechanismen, wie Fast Application Notification (FAN) und Fast Connection Failover (FCF). Für Oracle MAA Konfigurationen (Maximum Availability Architecture) sind Inter-Site Failover-Zeiten im Bereich von Sekunden keine Seltenheit. Wenn Sie dem Link zur Oracle MAA folgen, finden Sie außerdem eine Reihe an Customer Case Studies. Auch dies ist ein wichtiges Unterscheidungsmerkmal zu AlwaysOn, denn die Oracle Technologie hat sich bereits zigfach in höchst kritischen Umgebungen bewährt.   Availability Groups (Verfügbarkeitsgruppen) Die sogenannten Availability Groups (Verfügbarkeitsgruppen) sind - neben FCI - der weitere Baustein von AlwaysOn.   Hinweis: Bevor wir uns näher damit beschäftigen, sollten Sie sich noch einmal ins Gedächtnis rufen, dass eine SQL Server Datenbank nicht die gleiche Bedeutung besitzt, wie eine Oracle Datenbank, sondern eher einem Oracle Schema entspricht. So etwas wie die SQL Server Northwind Datenbank ist vergleichbar mit dem Oracle Scott Schema.   Eine Verfügbarkeitsgruppe setzt sich zusammen aus einem Set mehrerer Benutzer-Datenbanken, die im Falle eines Failover gemeinsam als Gruppe behandelt werden. Eine Verfügbarkeitsgruppe unterstützt ein Set an primären Datenbanken (primäres Replikat) und einem bis vier Sets von entsprechenden sekundären Datenbanken (sekundäre Replikate).       Es können jedoch nicht alle SQL Server Datenbanken einer AlwaysOn Verfügbarkeitsgruppe zugeordnet werden. Der SQL Server Spezialist Michael Otey zählt in seinem SQL Server Pro Artikel folgende Anforderungen auf: Verfügbarkeitsgruppen müssen mit Benutzer-Datenbanken erstellt werden. System-Datenbanken können nicht verwendet werden Die Datenbanken müssen sich im Read-Write Modus befinden. Read-Only Datenbanken werden nicht unterstützt Die Datenbanken in einer Verfügbarkeitsgruppe müssen Multiuser Datenbanken sein Sie dürfen nicht das AUTO_CLOSE Feature verwenden Sie müssen das Full Recovery Modell nutzen und es muss ein vollständiges Backup vorhanden sein Eine gegebene Datenbank kann sich nur in einer einzigen Verfügbarkeitsgruppe befinden und diese Datenbank düerfen nicht für Database Mirroring konfiguriert sein Microsoft empfiehl außerdem, dass der Verzeichnispfad einer Datenbank auf dem primären und sekundären Server identisch sein sollte Wie man sieht, eignen sich Verfügbarkeitsgruppen nicht, um HA und DR vollständig abzubilden. Die Unterscheidung zwischen der Instanzen-Ebene (FCI) und Datenbank-Ebene (Availability Groups) ist von hoher Bedeutung. Vor kurzem wurde mir gesagt, dass man mit den Verfügbarkeitsgruppen auf Shared Storage verzichten könne und dadurch Kosten spart. So weit so gut ... Man kann natürlich eine Installation rein mit Verfügbarkeitsgruppen und ohne FCI durchführen - aber man sollte sich dann darüber bewusst sein, was man dadurch alles nicht abgesichert hat - und dies wiederum für Desaster Recovery (DR) und SLAs (Service Level Agreements) bedeutet. Kurzum, um die Kombination aus beiden AlwaysOn Produkten und der damit verbundene Komplexität kommt man wohl in der Praxis nicht herum.    Availability Groups und WSFC AlwaysOn hängt von Windows Server Failover Clustering (WSFC) ab, um die aktuellen Rollen der Verfügbarkeitsreplikate einer Verfügbarkeitsgruppe zu überwachen und zu verwalten, und darüber zu entscheiden, wie ein Failover-Ereignis die Verfügbarkeitsreplikate betrifft. Das folgende Diagramm zeigt de Beziehung zwischen Verfügbarkeitsgruppen und WSFC:   Der Verfügbarkeitsmodus ist eine Eigenschaft jedes Verfügbarkeitsreplikats. Synychron und Asynchron können also gemischt werden: Availability Modus (Verfügbarkeitsmodus) Asynchroner Commit-Modus Primäres replikat schließt Transaktionen ohne Warten auf Sekundäres Synchroner Commit-Modus Primäres Replikat wartet auf Commit von sekundärem Replikat Failover Typen Automatic Manual Forced (mit möglichem Datenverlust) Synchroner Commit-Modus Geplanter, manueller Failover ohne Datenverlust Automatischer Failover ohne Datenverlust Asynchroner Commit-Modus Nur Forced, manueller Failover mit möglichem Datenverlust   Der SQL Server kennt keinen separaten Switchover Begriff wie in Oracle Data Guard. Für SQL Server werden alle Role Transitions als Failover bezeichnet. Tatsächlich unterstützt der SQL Server keinen Switchover für asynchrone Verbindungen. Es gibt nur die Form des Forced Failover mit möglichem Datenverlust. Eine ähnliche Fähigkeit wie der Switchover unter Oracle Data Guard ist so nicht gegeben.   SQL Sever FCI mit Availability Groups (Verfügbarkeitsgruppen) Neben den Verfügbarkeitsgruppen kann eine zweite Failover-Ebene eingerichtet werden, indem SQL Server FCI (auf Shared Storage) mit WSFC implementiert wird. Ein Verfügbarkeitesreplikat kann dann auf einer Standalone Instanz gehostet werden, oder einer FCI Instanz. Zum Verständnis: Die Verfügbarkeitsgruppen selbst benötigen kein Shared Storage. Diese Kombination kann verwendet werden für lokale HA auf Ebene der Instanz und DR auf Datenbank-Ebene durch Verfügbarkeitsgruppen. Das folgende Diagramm zeigt dieses Szenario:   Achtung! Hier handelt es sich nicht um ein Pendant zu Oracle RAC plus Data Guard, auch wenn das Bild diesen Eindruck vielleicht vermitteln mag - denn alle sekundären Knoten im FCI sind rein passiv. Es existiert außerdem eine weitere und ernsthafte Einschränkung: SQL Server Failover Cluster Instanzen (FCI) unterstützen nicht das automatische AlwaysOn Failover für Verfügbarkeitsgruppen. Jedes unter FCI gehostete Verfügbarkeitsreplikat kann nur für manuelles Failover konfiguriert werden.   Lesbare Sekundäre Replikate Ein oder mehrere Verfügbarkeitsreplikate in einer Verfügbarkeitsgruppe können für den lesenden Zugriff konfiguriert werden, wenn sie als sekundäres Replikat laufen. Dies ähnelt Oracle Active Data Guard, jedoch gibt es Einschränkungen. Alle Abfragen gegen die sekundäre Datenbank werden automatisch auf das Snapshot Isolation Level abgebildet. Es handelt sich dabei um eine Versionierung der Rows. Microsoft versuchte hiermit die Oracle MVRC (Multi Version Read Consistency) nachzustellen. Tatsächlich muss man die SQL Server Snapshot Isolation eher mit Oracle Flashback vergleichen. Bei der Implementierung des Snapshot Isolation Levels handelt sich um ein nachträglich aufgesetztes Feature und nicht um einen inhärenten Teil des Datenbank-Kernels, wie im Falle Oracle. (Ich werde hierzu in Kürze einen weiteren Blogbeitrag verfassen, wenn ich mich mit der neuen SQL Server 2012 Core Lizenzierung beschäftige.) Für die Praxis entstehen aus der Abbildung auf das Snapshot Isolation Level ernsthafte Restriktionen, derer man sich für den Betrieb in der Praxis bereits vorab bewusst sein sollte: Sollte auf der primären Datenbank eine aktive Transaktion zu dem Zeitpunkt existieren, wenn ein lesbares sekundäres Replikat in die Verfügbarkeitsgruppe aufgenommen wird, werden die Row-Versionen auf der korrespondierenden sekundären Datenbank nicht sofort vollständig verfügbar sein. Eine aktive Transaktion auf dem primären Replikat muss zuerst abgeschlossen (Commit oder Rollback) und dieser Transaktions-Record auf dem sekundären Replikat verarbeitet werden. Bis dahin ist das Isolation Level Mapping auf der sekundären Datenbank unvollständig und Abfragen sind temporär geblockt. Microsoft sagt dazu: "This is needed to guarantee that row versions are available on the secondary replica before executing the query under snapshot isolation as all isolation levels are implicitly mapped to snapshot isolation." (SQL Storage Engine Blog: AlwaysOn: I just enabled Readable Secondary but my query is blocked?)  Grundlegend bedeutet dies, dass ein aktives lesbares Replikat nicht in die Verfügbarkeitsgruppe aufgenommen werden kann, ohne das primäre Replikat vorübergehend stillzulegen. Da Leseoperationen auf das Snapshot Isolation Transaction Level abgebildet werden, kann die Bereinigung von Ghost Records auf dem primären Replikat durch Transaktionen auf einem oder mehreren sekundären Replikaten geblockt werden - z.B. durch eine lang laufende Abfrage auf dem sekundären Replikat. Diese Bereinigung wird auch blockiert, wenn die Verbindung zum sekundären Replikat abbricht oder der Datenaustausch unterbrochen wird. Auch die Log Truncation wird in diesem Zustant verhindert. Wenn dieser Zustand längere Zeit anhält, empfiehlt Microsoft das sekundäre Replikat aus der Verfügbarkeitsgruppe herauszunehmen - was ein ernsthaftes Downtime-Problem darstellt. Die Read-Only Workload auf den sekundären Replikaten kann eingehende DDL Änderungen blockieren. Obwohl die Leseoperationen aufgrund der Row-Versionierung keine Shared Locks halten, führen diese Operatioen zu Sch-S Locks (Schemastabilitätssperren). DDL-Änderungen durch Redo-Operationen können dadurch blockiert werden. Falls DDL aufgrund konkurrierender Lese-Workload blockiert wird und der Schwellenwert für 'Recovery Interval' (eine SQL Server Konfigurationsoption) überschritten wird, generiert der SQL Server das Ereignis sqlserver.lock_redo_blocked, welches Microsoft zum Kill der blockierenden Leser empfiehlt. Auf die Verfügbarkeit der Anwendung wird hierbei keinerlei Rücksicht genommen.   Keine dieser Einschränkungen existiert mit Oracle Active Data Guard.   Backups auf sekundären Replikaten  Über die sekundären Replikate können Backups (BACKUP DATABASE via Transact-SQL) nur als copy-only Backups einer vollständigen Datenbank, Dateien und Dateigruppen erstellt werden. Das Erstellen inkrementeller Backups ist nicht unterstützt, was ein ernsthafter Rückstand ist gegenüber der Backup-Unterstützung physikalischer Standbys unter Oracle Data Guard. Hinweis: Ein möglicher Workaround via Snapshots, bleibt ein Workaround. Eine weitere Einschränkung dieses Features gegenüber Oracle Data Guard besteht darin, dass das Backup eines sekundären Replikats nicht ausgeführt werden kann, wenn es nicht mit dem primären Replikat kommunizieren kann. Darüber hinaus muss das sekundäre Replikat synchronisiert sein oder sich in der Synchronisation befinden, um das Beackup auf dem sekundären Replikat erstellen zu können.   Vergleich von Microsoft AlwaysOn mit der Oracle MAA Ich komme wieder zurück auf die Eingangs erwähnte, mehrfach an mich gestellte Frage "Wann denn - und ob überhaupt - Oracle etwas Vergleichbares wie AlwaysOn bieten würde?" und meine damit verbundene (kurze) Irritation. Wenn Sie diesen Blogbeitrag bis hierher gelesen haben, dann kennen Sie jetzt meine darauf gegebene Antwort. Der eine oder andere Punkt traf dabei nicht immer auf Jeden zu, was auch nicht der tiefere Sinn und Zweck meiner Antwort war. Wenn beispielsweise kein Multi-Subnet mit im Spiel ist, sind alle diesbezüglichen Kritikpunkte zunächst obsolet. Was aber nicht bedeutet, dass sie nicht bereits morgen schon wieder zum Thema werden könnten (Sag niemals "Nie"). In manch anderes Fettnäpfchen tritt man wiederum nicht unbedingt in einer Testumgebung, sondern erst im laufenden Betrieb. Erst recht nicht dann, wenn man sich potenzieller Probleme nicht bewusst ist und keine dedizierten Tests startet. Und wer AlwaysOn erfolgreich positionieren möchte, wird auch gar kein Interesse daran haben, auf mögliche Schwachstellen und den besagten Teufel im Detail aufmerksam zu machen. Das ist keine Unterstellung - es ist nur menschlich. Außerdem ist es verständlich, dass man sich in erster Linie darauf konzentriert "was geht" und "was gut läuft", anstelle auf das "was zu Problemen führen kann" oder "nicht funktioniert". Wer will schon der Miesepeter sein? Für mich selbst gesprochen, kann ich nur sagen, dass ich lieber vorab von allen möglichen Einschränkungen wissen möchte, anstelle sie dann nach einer kurzen Zeit der heilen Welt schmerzhaft am eigenen Leib erfahren zu müssen. Ich bin davon überzeugt, dass es Ihnen nicht anders geht. Nachfolgend deshalb eine Zusammenfassung all jener Punkte, die ich im Vergleich zur Oracle MAA (Maximum Availability Architecture) als unbedingt Erwähnenswert betrachte, falls man eine Evaluierung von Microsoft AlwaysOn in Betracht zieht. 1. AlwaysOn ist eine komplexe Technologie Der SQL Server AlwaysOn Stack ist zusammengesetzt aus drei verschiedenen Technlogien: Windows Server Failover Clustering (WSFC) SQL Server Failover Cluster Instances (FCI) SQL Server Availability Groups (Verfügbarkeitsgruppen) Man kann eine derartige Lösung nicht als nahtlos bezeichnen, wofür auch die vielen von Microsoft dargestellten Einschränkungen sprechen. Während sich frühere SQL Server Versionen in Richtung eigener HA/DR Technologien entwickelten (wie Database Mirroring), empfiehlt Microsoft nun die Migration. Doch weshalb dieser Schwenk? Er führt nicht zu einem konsisten und robusten Angebot an HA/DR Technologie für geschäftskritische Umgebungen.  Liegt die Antwort in meiner These begründet, nach der "Windows was the God ..." noch immer gilt und man die Nachteile der allzu engen Kopplung mit Windows nicht sehen möchte? Entscheiden Sie selbst ... 2. Failover Cluster Instanzen - Kein RAC-Pendant Die SQL Server und Windows Server Clustering Technologie basiert noch immer auf dem veralteten Aktiv-Passiv Modell und führt zu einer Verschwendung von Systemressourcen. In einer Betrachtung von lediglich zwei Knoten erschließt sich auf Anhieb noch nicht der volle Mehrwert eines Aktiv-Aktiv Clusters (wie den Real Application Clusters), wie er von Oracle bereits vor zehn Jahren entwickelt wurde. Doch kennt man die Vorzüge der Skalierbarkeit durch einfaches Hinzufügen weiterer Cluster-Knoten, die dann alle gemeinsam als ein einziges logisches System zusammenarbeiten, versteht man was hinter dem Motto "Pay-as-you-Grow" steckt. In einem Aktiv-Aktiv Cluster geht es zwar auch um Hochverfügbarkeit - und ein Failover erfolgt zudem schneller, als in einem Aktiv-Passiv Modell - aber es geht eben nicht nur darum. An dieser Stelle sei darauf hingewiesen, dass die Oracle 11g Standard Edition bereits die Nutzung von Oracle RAC bis zu vier Sockets kostenfrei beinhaltet. Möchten Sie dazu Windows nutzen, benötigen Sie keine Windows Server Enterprise Edition, da Oracle 11g die eigene Clusterware liefert. Sie kommen in den Genuss von Hochverfügbarkeit und Skalierbarkeit und können dazu die günstigere Windows Server Standard Edition nutzen. 3. SQL Server Multi-Subnet Clustering - Abhängigkeit zu 3rd Party Storage Mirroring  Die SQL Server Multi-Subnet Clustering Architektur unterstützt den Aufbau eines Stretch Clusters, basiert dabei aber auf dem Aktiv-Passiv Modell. Das eigentlich Problematische ist jedoch, dass man sich zur Absicherung der Datenbank auf 3rd Party Storage Mirroring Technologie verlässt, ohne Integration zwischen dem Windows Server Failover Clustering (WSFC) und der darunterliegenden Mirroring Technologie. Wenn nun im Cluster ein Failover auf Instanzen-Ebene erfolgt, existiert keine Koordination mit einem möglichen Failover auf Ebene des Storage-Array. 4. Availability Groups (Verfügbarkeitsgruppen) - Vier, oder doch nur Zwei? Ein primäres Replikat erlaubt bis zu vier sekundäre Replikate innerhalb einer Verfügbarkeitsgruppe, jedoch nur zwei im Synchronen Commit Modus. Während dies zwar einen Vorteil gegenüber dem stringenten 1:1 Modell unter Database Mirroring darstellt, fällt der SQL Server 2012 damit immer noch weiter zurück hinter Oracle Data Guard mit bis zu 30 direkten Stanbdy Zielen - und vielen weiteren durch kaskadierende Ziele möglichen. Damit eignet sich Oracle Active Data Guard auch für die Bereitstellung einer Reader-Farm Skalierbarkeit für Internet-basierende Unternehmen. Mit AwaysOn Verfügbarkeitsgruppen ist dies nicht möglich. 5. Availability Groups (Verfügbarkeitsgruppen) - kein asynchrones Switchover  Die Technologie der Verfügbarkeitsgruppen wird auch als geeignetes Mittel für administrative Aufgaben positioniert - wie Upgrades oder Wartungsarbeiten. Man muss sich jedoch einem gravierendem Defizit bewusst sein: Im asynchronen Verfügbarkeitsmodus besteht die einzige Möglichkeit für Role Transition im Forced Failover mit Datenverlust! Um den Verlust von Daten durch geplante Wartungsarbeiten zu vermeiden, muss man den synchronen Verfügbarkeitsmodus konfigurieren, was jedoch ernstzunehmende Auswirkungen auf WAN Deployments nach sich zieht. Spinnt man diesen Gedanken zu Ende, kommt man zu dem Schluss, dass die Technologie der Verfügbarkeitsgruppen für geplante Wartungsarbeiten in einem derartigen Umfeld nicht effektiv genutzt werden kann. 6. Automatisches Failover - Nicht immer möglich Sowohl die SQL Server FCI, als auch Verfügbarkeitsgruppen unterstützen automatisches Failover. Möchte man diese jedoch kombinieren, wird das Ergebnis kein automatisches Failover sein. Denn ihr Zusammentreffen im Failover-Fall führt zu Race Conditions (Wettlaufsituationen), weshalb diese Konfiguration nicht länger das automatische Failover zu einem Replikat in einer Verfügbarkeitsgruppe erlaubt. Auch hier bestätigt sich wieder die tiefere Problematik von AlwaysOn, mit einer Zusammensetzung aus unterschiedlichen Technologien und der Abhängigkeit zu Windows. 7. Problematische RTO (Recovery Time Objective) Microsoft postioniert die SQL Server Multi-Subnet Clustering Architektur als brauchbare HA/DR Architektur. Bedenkt man jedoch die Problematik im Zusammenhang mit DNS Replikation und den möglichen langen Wartezeiten auf Client-Seite von bis zu 16 Minuten, sind strenge RTO Anforderungen (Recovery Time Objectives) nicht erfüllbar. Im Gegensatz zu Oracle besitzt der SQL Server keine Datenbank-integrierten Technologien, wie Oracle Fast Application Notification (FAN) oder Oracle Fast Connection Failover (FCF). 8. Problematische RPO (Recovery Point Objective) SQL Server ermöglicht Forced Failover (erzwungenes Failover), bietet jedoch keine Möglichkeit zur automatischen Übertragung der letzten Datenbits von einem alten zu einem neuen primären Replikat, wenn der Verfügbarkeitsmodus asynchron war. Oracle Data Guard hingegen bietet diese Unterstützung durch das Flush Redo Feature. Dies sichert "Zero Data Loss" und beste RPO auch in erzwungenen Failover-Situationen. 9. Lesbare Sekundäre Replikate mit Einschränkungen Aufgrund des Snapshot Isolation Transaction Level für lesbare sekundäre Replikate, besitzen diese Einschränkungen mit Auswirkung auf die primäre Datenbank. Die Bereinigung von Ghost Records auf der primären Datenbank, wird beeinflusst von lang laufenden Abfragen auf der lesabaren sekundären Datenbank. Die lesbare sekundäre Datenbank kann nicht in die Verfügbarkeitsgruppe aufgenommen werden, wenn es aktive Transaktionen auf der primären Datenbank gibt. Zusätzlich können DLL Änderungen auf der primären Datenbank durch Abfragen auf der sekundären blockiert werden. Und imkrementelle Backups werden hier nicht unterstützt.   Keine dieser Restriktionen existiert unter Oracle Data Guard.

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• Giving an Error Object Expected Line 48 Char 1

  - by Leslie Peer

  Giving an Error Object Expected Line 48 Char 1------What did I do wrong??? *Note Line # are for reference only not on Original Web page****** <HTML><HEAD><TITLE></TITLE> <META http-equiv=Content-Type content="text/html; charset=utf-8"> <META content="Leslie Peer" name=author> <META content="Created with Trellian WebPage" name=description> <META content="MSHTML 6.00.6000.16809" name=GENERATOR> <META content=Index name=keywords> <STYLE type=text/css>BODY { COLOR: #000000; BACKGROUND-REPEAT: repeat; FONT-FAMILY: Accent SF, Arial, Arial Black, Arial Narrow, Century Gothic, Comic Sans MS, Courier, Courier New, Georgia, Microsoft Sans Serif, Monotype Corsiva, Symbol, Tahoma, Times New Roman; BACKGROUND-COLOR: #666666 } A { FONT-SIZE: 14px; FONT-FAMILY: Arial Black, Bookman Old Style, DnD4Attack, Lucida Console, MS Serif, MS Outlook, MS Sans Serif, Rockwell Extra Bold, Roman, Star Time JL, Tahoma, Terminal, Times New Roman, Verdana, Wingdings 2, Wingdings 3, Wingdings } A:link { COLOR: #9966cc; TEXT-DECORATION: underline } A:visited { COLOR: #66ff66; TEXT-DECORATION: underline } A:hover { COLOR: #ffff00; TEXT-DECORATION: underline } A:active { COLOR: #ff0033; TEXT-DECORATION: underline } H1 { FONT-SIZE: 25px; COLOR: #9966cc; FONT-FAMILY: Century Gothic } H2 { FONT-SIZE: 20px; COLOR: #ff33cc; FONT-FAMILY: Century Gothic } H3 { FONT-SIZE: 18px; COLOR: #6666cc; FONT-FAMILY: Century Gothic } H4 { FONT-SIZE: 15px; COLOR: #00cc33; FONT-FAMILY: Century Gothic } H5 { FONT-SIZE: 10px; COLOR: #ffff33; FONT-FAMILY: Century Gothic } H6 { FONT-SIZE: 5px; COLOR: #996666; FONT-FAMILY: Century Gothic } </STYLE> line 46-<SCRIPT> line 47- CharNum=6; line 48-var Character=newArray();Character[0]="Larry Lightfoot";Character[1]="Sam Wrightfield";Character[2]="Gavin Hartfild";Character[3]="Gail Quickfoot";Character[4]="Robert Gragorian";Character[5]="Peter Shain"; line 49-var ExChar=newArray();ExChar[0]="Tabor Bloomfield"; line 50-var Class=newArray();Class[0]="MagicUser";Class[1]="Fighter";Class[2]="Fighter";Class[3]="Thief";Class[4]="Cleric";Class[5]="Fighter"; line 51-line 47var ExClass=newArray();ExClass[0]="MagicUser"; line 52-var Level=newArray();Level[0]="2";Level[1]="1";Level[2]="1";Level[3]="2";Level[4]="2";Level[5]="1"; line 53-var ExLevel=newArray();ExLevel[0]="23"; line 54-var Hpts=newArray();Hpts[0]="6";Hpts[1]="14";Hpts[2]="13";Hpts[3]="8";Hpts[4]="12";Hpts[5]="15"; line 55-var ExHpts=newArray();ExHpts[0]="145"; line 56-var Armor=newArray();Armor[0]="Cloak";Armor[1]="Splinted Armor";Armor[2]="Chain Armor";Armor[3]="Leather Armor";Armor[4]="Chain Armor";Armor[5]="Splinted Armor"; line 57-var ExArmor=newArray();ExArmor[0]="Robe of Protection +5"; line 58-var Ac1=newArray();Ac1[0]="0";Ac1[1]="3";Ac1[2]="3";Ac1[3]="4";Ac1[4]="2";Ac1[5]="3"; line 59-var ExAc=newArray();ExAc[0]="5"; line 60-var Armor1b=newArray();Armor1b[0]="Ring of Protection +1";Armor1b[1]="Small Shield";Armor1b[2]="Small Shield";Armor1b[3]="Wooden Shield";Armor1b[4]="Large Shield";Armor1b[5]="Small Shield"; line 61-var ExArmor1b=newArray();ExArmor1b[0]="Ring of Protection +5"; line 62-var Ac2=newArray();Ac2[0]="1";Ac2[1]="1";Ac2[2]="1";Ac2[3]="1";Ac2[4]="1";Ac2[5]="1"; line 63-var ExAc1b=newArray();ExAc1b[0]="5" line 64-var Str=newArray();Str[0]="15";Str[1]="16";Str[2]="14";Str[3]="13";Str[4]="14";Str[5]="13"; line 65-var ExStr=newArray();ExStr[0]=21; line 66-var Int=newArray();Int[0]="17";Int[1]="11";Int[2]="12";Int[3]="13";Int[4]="14";Int[5]="13"; line 67-var ExInt=newArray();ExInt[0]="19"; line 68-var Wis=newArray();Wis[0]="17";Wis[1]="12";Wis[2]="14";Wis[3]="13";Wis[4]="14";Wis[5]="12"; line 69-var ExWis=newArray();ExWis[0]="18"; line 70-var Dex=newArray();Dex[0]="15";Dex[1]="14";Dex[2]="13";Dex[3]="15";Dex[4]="14";Dex[5]="12"; line 71-var ExDex=newArray();ExDex[0]="19"; line 72-var Con=newArray();Con[0]="16";Con[1]="15";Con[2]="16";Con[3]="13";Con[4]="12";Con[5]="10"; line 73-var ExCon=newArray();ExCon[0]="19"; line 74-var Chr=newArray();Chr[0]="16";Chr[1]="14";Chr[2]="13";Chr[3]="12";Chr[4]="14";Chr[5]="13"; line 75-var ExChr=newArray();ExChr[0]="21"; line 76-var Expt=newArray();Expt[0]="45";Expt[1]="21";Expt[2]="16";Expt[3]="18";Expt[4]="22";Expt[5]="34"; line 77-var ExExpt=newArray();ExExpt[0]="245678"; line 78-var ExBp=newArray();ExBp[0]="Unknown";ExBp[1]="Extrademensional Plane World of Amborsia";ExBp[2]="Evil Wizard Banished for Mass Geniocodes"; line 79-</SCRIPT> line 80-</HEAD> line 81-<BODY> Giving an Error Object Expected Line 48 Char 1------What did I do wrong??? *Note Line # are for reference only not on Original Web page******

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• CSS Horizontal sub-menu

  - by Develman

  Hello, I am working on a horizontal CSS dropdown menu. It is still working nearly fine for IE 7, IE 8 , Firefox and Chrome. But I want to make the top <ul> to be on top level (e.g. z-index: 100). I want this because the top level <ul> has a graphical background and the dropdown is just styled with css and in the current way it is destroying the layout. HTML Code: <div id="mainMenu"> <ul> <li><a href="t1">TOP1<!--[if gt IE 6]><!--></a><!--<![endif]--> <!--[if lte IE 6]><table><tr><td><![endif]--> <ul> <li><a href="l1">LINK1</a></li> <li><a href="l2">LINK2</a></li> <li><a href="l3">LINK3</a></li> <li><a href="l4">LINK4</a></li> </ul> <!--[if lte IE 6]></td></tr></table></a><![endif]--> </li> <li class="center"><a href="t2">TOP2<!--[if gt IE 6]><!--></a><!--<![endif]--> <!--[if lte IE 6]><table><tr><td></td></tr></table></a><![endif]--></li> <li><a name="t3">TOP3<!--[if gt IE 6]><!--></a><!--<![endif]--> <!--[if lte IE 6]><table><tr><td><![endif]--> <ul class="last"> <li><a href="l5">LINK5</a></li> <li><a href="l6">LINK6</a></li> <li><a href="l7">LINK7</a></li> </ul> <!--[if lte IE 6]></td></tr></table></a><![endif]--> </li> </ul> </div> CSS Code /* style the outer div to give it width */ #mainMenu { position: absolute; margin-left: 6px; margin-top: 180px; } /* remove all the bullets, borders and padding from the default list styling */ #mainMenu ul { position: absolute; width: 494px; padding: 0; margin: 0; list-style-type: none; background: #FFF url(../images/mainMenu_bg.gif) no-repeat; } /* float the list to make it horizontal and a relative positon so that you can control the dropdown menu positon */ #mainMenu li { position: relative; float: left; padding-left: 5px; width: 160px; vertical-align: middle; text-align: left; } #mainMenu li.center { padding-left: 0px; text-align: center; } /* style the links for the top level */ #mainMenu a, #mainMenu a:visited { display: block; font: bold 12px/1em Helvetica, arial, sans-serif; color: #FFF; text-decoration: none; height: 42px; line-height: 35px; } /* hide the sub levels and give them a positon absolute so that they take up no room */ #mainMenu ul ul { visibility: hidden; position: absolute; height: 0; top: 35px; left: -5px; width: 165px; } /* style the table so that it takes no part in the layout - required for IE to work */ #mainMenu table { position: absolute; top: 0; left: 0; } /* style the second level links */ #mainMenu ul ul a, #mainMenu ul ul a:visited { width: 165px; height: 20px; line-height: 19px; font: bold 10px Helvetica, arial, sans-serif; background: #EF7D0E; color: #FFF; text-align: left; padding: 6px 0 0 5px; border-top: 1px solid #C1650B; } #mainMenu ul ul.last a, #mainMenu ul ul.last a:visited { width: 162px; } /* style the top level hover */ #mainMenu a:hover, #mainMenu ul ul a:hover{ color: #FFF; text-decoration: underline; } #mainMenu :hover > a, #mainMenu ul ul :hover > a { color: #FFF; text-decoration: underline; } /* make the second level visible when hover on first level list OR link */ #mainMenu ul li:hover ul, #mainMenu ul a:hover ul{ visibility: visible; } I have still a problem with showing the table in IE 6 but my main problem here is to show the LINK1...6 under the TOP links. I have tried many settings with z-index but nothing worked here. I hope you can help me ;)

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• LevelToVisibilityConverter in silverligt 4

  - by prince23

  <UserControl x:Class="SLGridImage.MainPage" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:d="http://schemas.microsoft.com/expression/blend/2008" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" mc:Ignorable="d" d:DesignHeight="300" d:DesignWidth="400" xmlns:sdk="http://schemas.microsoft.com/winfx/2006/xaml/presentation/sdk"> <UserControl.Resources> <local:LevelToVisibilityConverter x:Key="LevelToVisibility" /> </UserControl.Resources> <Grid x:Name="LayoutRoot" Background="White"> <sdk:DataGrid x:Name="dgMarks" CanUserResizeColumns="False" SelectionMode="Single" AutoGenerateColumns="False" VerticalAlignment="Top" ItemsSource="{Binding MarkCollection}" IsReadOnly="True" Margin="13,44,0,0" RowDetailsVisibilityMode="Collapsed" Height="391" HorizontalAlignment="Left" Width="965" VerticalScrollBarVisibility="Visible" > <sdk:DataGrid.Columns> <sdk:DataGridTemplateColumn> <sdk:DataGridTemplateColumn.CellTemplate> <DataTemplate> <Button x:Name="myButton" Click="myButton_Click"> <StackPanel Orientation="Horizontal"> <Image Margin="2, 2, 2, 2" x:Name="imgMarks" Stretch="Fill" Width="12" Height="12" Source="Images/test.png" VerticalAlignment="Center" HorizontalAlignment="Center" Visibility="{Binding Level, Converter={StaticResource LevelToVisibility}}" /> <TextBlock Text="{Binding Level}" TextWrapping="NoWrap" ></TextBlock> </StackPanel> </Button> </DataTemplate> </sdk:DataGridTemplateColumn.CellTemplate> </sdk:DataGridTemplateColumn> <sdk:DataGridTemplateColumn Header="Name" > <sdk:DataGridTemplateColumn.CellTemplate> <DataTemplate > <Border> <TextBlock Text="{Binding Name}" /> </Border> </DataTemplate> </sdk:DataGridTemplateColumn.CellTemplate> </sdk:DataGridTemplateColumn> <sdk:DataGridTemplateColumn Header="Marks" Width="80"> <sdk:DataGridTemplateColumn.CellTemplate> <DataTemplate> <Border> <TextBlock Text="{Binding Marks}" /> </Border> </DataTemplate> </sdk:DataGridTemplateColumn.CellTemplate> </sdk:DataGridTemplateColumn> </sdk:DataGrid.Columns> </sdk:DataGrid> </Grid> </UserControl> in .cs using System; using System.Collections.Generic; using System.Linq; using System.Net; using System.Windows; using System.Windows.Controls; using System.Windows.Documents; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Animation; using System.Windows.Shapes; using System.Collections.ObjectModel; using System.ComponentModel; namespace SLGridImage { public partial class MainPage : UserControl { private MarksViewModel model = new MarksViewModel(); public MainPage() { InitializeComponent(); this.DataContext = model; } private void myButton_Click(object sender, RoutedEventArgs e) { } } public class MarksViewModel : INotifyPropertyChanged { public MarksViewModel() { markCollection.Add(new Mark() { Name = "ABC", Marks = 23, Level = 0 }); markCollection.Add(new Mark() { Name = "XYZ", Marks = 67, Level = 1 }); markCollection.Add(new Mark() { Name = "YU", Marks = 56, Level = 0 }); markCollection.Add(new Mark() { Name = "AAA", Marks = 89, Level = 1 }); } private ObservableCollection<Mark> markCollection = new ObservableCollection<Mark>(); public ObservableCollection<Mark> MarkCollection { get { return this.markCollection; } set { this.markCollection = value; OnPropertyChanged("MarkCollection"); } } public event PropertyChangedEventHandler PropertyChanged; public void OnPropertyChanged(string propName) { if (PropertyChanged != null) this.PropertyChanged(this, new PropertyChangedEventArgs(propName)); } } public class Mark { public string Name { get; set; } public int Marks { get; set; } public int Level { get; set; } } public class LevelToVisibilityConverter : System.Windows.Data.IValueConverter { #region IValueConverter Members public object Convert(object value, Type targetType, object parameter, System.Globalization.CultureInfo culture) { Visibility isVisible = Visibility.Collapsed; if ((value == null)) return isVisible; int condition = (int)value; isVisible = condition == 1 ? Visibility.Visible : Visibility.Collapsed; return isVisible; } public object ConvertBack(object value, Type targetType, object parameter, System.Globalization.CultureInfo culture) { throw new NotImplementedException(); } #endregion } } when i run getting error The type 'local:LevelToVisibilityConverter' was not found. Verify that you are not missing an assembly reference and that all referenced assemblies have been built. what i am i missing here looking forward for an solution thank you

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• LED Monitor brightness

  - by Yuval

  I am in the market for a new monitor. I've been looking around and it seems that the general brightness for monitors is between 250-320 cd/m2. After hours of searching, I narrowed it down to the LG W2453V-PF vs. the LG E2350V-SN The W2453V-PF is not LED backlit yet it has a brightness level of 310 cd/m2 and a response time of 2ms. The E2350V-SN, on the other hand, has a brightness level of 250 cd/m2 and a response time of 5ms but it is LED backlit. My questions are, looking at these overall specs: Which monitor is better? What makes LED backlight better? Is the LED backlight worth the decreased brightness level? Thanks! p.s. if you have any other comparable monitor suggestions (that are not samsung - I read their customer service is absolutely terrible), feel free to share. thanks!

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• How to disable modifying styles in word 2007?

  - by ldigas

  I'm just getting used to styles (always did the formatting "manually") so this may be overly simple question to some. I wish to modify styles once and for all, and then give that "design" to some of my coleagues, and they will use it to write ... whatever they need to write. But I wish to restrict them from modifying it. I.e. they should be able to make new documents using the given design, but shouldn't be able to modify the design. This make any sense? Any ideas?

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