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  • optimal folder structure for storing 100k files on a USB drive

    - by cherouvim
    I need to store 100k files (around 40GB) in a USB drive. Each file has a unique int id (e.g 45000). Option one is to put all files in a single folder: root/ root/1.pdf root/2.pdf root/3.pdf ... root/567.pdf root/568.pdf root/569.pdf ... root/10001.pdf root/10002.pdf root/10003.pdf ... root/99998.pdf root/99999.pdf root/100000.pdf Option two is to create a [1-9][0-9]* folder hierarchy based on that id: root/ root/1/file.pdf root/2/file.pdf root/3/file.pdf ... root/5/6/7/file.pdf root/5/6/8/file.pdf root/5/6/9/file.pdf ... root/1/0/0/0/1/file.pdf root/1/0/0/0/2/file.pdf root/1/0/0/0/3/file.pdf ... root/9/9/9/9/8/file.pdf root/9/9/9/9/9/file.pdf root/1/0/0/0/0/0/file.pdf Which option will scale better? I can understand that the second option will require tons of folders but each folder will at most contain 10 folders and 1 file. Maintenance will not be an issue since everything will be controlled by an application. Note that this is a USB drive on linux and based on the above I'd also like to know whether I should go with FAT32 or NTFS.

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  • Why are my Windows 7 updates continuously failing?

    - by Chris C.
    I'm an advanced level user here with an odd issue. I have two Windows Updates that are failing to install, every single time. I'm getting a mysterious "Code 1" error on both updates, an error for which I'm having difficulty finding a solution. The updates in question are: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243) System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2011] Because these updates are failing, the Shut Down button in my start menu always has the shield icon next to it, indicating that "new" updates will be installed on shut down. But, of course, they'll fail and when the PC is restarted, the shield icon is still there. When checking the update history and viewing the details of the failed updates, I get the following: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243) Installation date: ?6/?29/?2011 3:00 AM Installation status: Failed Error details: Code 1 Update type: Important A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer. More information: http://go.microsoft.com/fwlink/?LinkId=216803 and: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2011] Installation date: ?6/?28/?2011 3:00 AM Installation status: Failed Error details: Code 1 Update type: Important This tool is being offered because an inconsistency was found in the Windows servicing store which may prevent the successful installation of future updates, service packs, and software. This tool checks your computer for such inconsistencies and tries to resolve issues if found. More information: http://support.microsoft.com/kb/947821 About My System I'm running Windows 7 Home Premium 64-bit. This is a custom PC build and the OS was installed fresh, not an upgrade from a previous version. I've been running this system for about four months. Windows Updates aside, the system is usually quite stable.

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  • In which order does Excel process its formulae?

    - by dwwilson66
    I've got a fairly large spreadsheet with major calculations going on, and it's starting to slow down every time a value that's part of a calculated field is modified. I'm in the process of optimizing the file, adding arrays where I can, and seeing where I can shave off a few milliseconds here and there. Let's say there's data in Columns A-H. Column H is set based on relationships between values in Columns A, B and C, which change dynamically from an outside program. Users enter the data in Column F. Formulas in D & E calculate relationships between F & H and H & D, respectively. How does Excel manage formulae in the case, for instance, where they're dependent on data further into the sheet? Will my value in H be available the first time that the formulae in D & E calculate? or, will D & E calculate based on an old value for H, because H's update hasn't happened yet? Are there any efficiencies to be gained by positioning dependencies in particular rows or columns in the speadsheet? Do positions above and left the current position get processed sooner than things below and to the right?

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  • In Windows 7, why won't my display stay off despite the power settings saying it should?

    - by Jer
    I'm completely stumped by this. My simple use case is that when I'm in bed, I use a cordless mouse to browse the web, watch videos, etc. - the monitor is across the room. When I'm going to sleep, I want to shut the monitor off. I also want to be able to turn it back on in the morning. I just want to turn the monitor off and on using only the mouse. I thought of creating a power setting that turned the monitor off asap (the shortest amount of time is one minute; that's fine). I have one that does this. It worked great for almost a year on my old XP machine, and for about four months on my new Windows 7 laptop (which I essentially use as a desktop). All of a sudden a couple weeks ago, it just stopped working - my monitor won't turn off on its own anymore. Here are the settings: I tried other options. Based on the advice here I tried nircmd. This seemed great. I created a shortcut with the command line: "C:\Program Files\nircmd\nircmd.exe" cmdwait 1000 monitor off I click this, and in one second the monitor goes off. However about five seconds later it turns back on, and I've been extra careful to make sure the mouse isn't moving. I have no idea what's going on. Based on both of these things, my only guess is that something could be running in the background which somehow makes the computer think it's in use. I've tried killing as many programs as possible but I still get the same behavior. Any advice? I'm mainly curious about how to debug, but am open to other suggestions about turning the monitor off and on with just the mouse as well.

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  • SSH attcack CentOS Amazon EC2

    - by user37143
    Hi, I run a few Rightscale CentOS AMI based instances on Amazon EC2. Two months back I found that our SSHD security is compromised( I had added host.allow and host.deny for ssh). So I created new instances and done an IP based ssh that allows only our IPs through AWS Firewall(ec2-authorize) and chnaged the ssh 22 default port to some other port but two days back I found I was not able to login to the server and when I tried on 22 port the ssh got connected and I found that sshd_conf was changed and when I tried to edit sshd_config I found root had no write permission on the file. So I tried a chmod and it said access denied for 'root' user. This is very strange. I checked secure log and history and found nothing informative. I have PHP, Ruby On Rails, Java, Wordpress apps running on these server. This time I did a chkrootkit scan and found nothing. I renamed the /etc/ssh folder and reinstalled openssh through yum. I had faced this on 3 instances on CentOS(5.2, 5.4) I have instances on Debian as well those working fine. Is this a CentOS/Rightscale issue. Guys, what security measures I should take to prevent this. Please support me this is very critical. Thanks

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  • Xen or KVM? Please help me decide and implement the one which is better

    - by JohnAdams
    I have been doing research for implementing virtualization for a server running 3 guests - two linux based and one windows. After trying my hands on Xenserver, I am impressed with the architecture and wanted to use the opensource XEN, which is when I am hearing a lot more about KVM, about how good it is and it's the future etc. So, could anyone here please help me answer some of my queries, between KVM and XEN. Based on my requirement of three VMs on one server, which is better for performance - KVM or XEN, considering one the linux vm's will works a file-server, one as a mailserver and the third one a Windows server? Is KVM stable? What about upgrades.. What about XEN, I cannot find support for it Ubuntu? Are there any published benchmarks on both Xen and KVM? I cannot seem to find any. If I go with Xen, will it possible to move to KVM later or vice versa? In summary, I am looking for real answers on which one I should use.. Xen or KVM?

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  • Looking for easiest, most simple solution to run a customised DNS Server for my local network on Windows 7.

    - by Jamie G
    I need to forward some websites, such as http://testing.server/ to an fixed IP address on my local network. I can do this easily on one computer using the hosts file. However, I need this to work for all machines on my network. I think the best way to do this will be to setup my own DNS Servers and add the custom DNS settings there. However, I'm looking for the simplest way possible to do this - I really don't want to spend hours setting up Unix Servers and running tricky terminal based scripts just to do this! My server is a standard Windows 7 machine. My dream would be a nice simple windows program with a GUI where I could input my ISP's DNS server and it would use those records, unless I had specifically set up my own DNS for a domain to use instead. If it had a web based admin system that was accessible from another computer on the network that would be even better. Does anyone know of anything that can do this? Many thanks indeed.

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  • Windows Server 2003 (w/Exchange) move to new machine

    - by James Booker
    I have an ageing domain controller (the only one on a 10-pc network) which needs rebooting often. I have a Dell Poweredge 2850 server doing nothing, so I'd like to move the DC to that, but here's the catch - I don't have Win2k Server Std install media any more as it's been lost. I purchased "Easus Todo Backup Advanced Server" which claims to be able to recover to dissimilar metal, but it's not quite working (although I don't think it's the product's fault) I know the server and PERC RAID card are good because I installed Ubuntu on the logical drive (4 x 72GB disks RAID 5) no problems. I've booted frmo the Easus Todo backup CD (which is WinPE based) and recovered to the logical disk on the RAID (after installing driver inside the WinPE environment from a NAS drive) The problem is when I boot the server, I can get the OS selection menu, but any option results in a blank screen, with no errors. I figure this is probably because the driver wasn't installed on the old machine (which is IDE-based (i know, i know!) and doesn;t have a RAID controller) I've booted from the CD and copied the mraid35x.sys file to the c:\windows\system32\drivers folder on the recovered system, but it makes no difference. I made a boot.ini with rdisks 0-10 defined, and booting from each of these resulted in a file error (i.e. 'this isn't a real disk') - the only disk that gets any response (the blank screen) is multi(0)disk(0)rdisk(0)partition(1) which just gives me the blank black screen and no disk activity. Is there any way I can force the drvier to be installed on the source system (so i can do a full backup again), i've tried right-clicking the oemsetup.inf and clicking install, but it didn't actually do anything. I attempted to force it with the 'Add new hardware' wizard and forcing with the 'have disk' option but it still gave me no hardware to select. Also I've got an identical machine running WinXP which uses the PERC driver successfully (which was obviously done at install time) and the boot.ini settings are the same : multi(0)disk(0)rdisk(0)partition(1) Any ideas would be appreciated.

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  • Emails sent from Coldfusion using the same SMTP/Exchange server works from one machine but fails for another

    - by Peter Herdenborg
    First, apologies if this question is too vague or has too little information to really be answerable. I am not normally working with these issues, and I don't have full access to the environment. However, the hosting provider seems to have a hard time tracking down the issue, so I am hoping that someone can at least provide me with some qualified guesses about the most likely problem. Here goes: A client I work for has a hosted IT environment, based on virtual machines running Windows 2008 R2 Standard. Our website, based on Coldfusion 9 was recently migrated from one virtual machine to another, and though Coldfusion is configured in the exact same way, using the same SMTP server, i.e. the client's Exchange server hosted in the same environment and in the same AD as both web servers, sending emails to external recipients is no longer working. It is still working fine when testing from the old machine. This is what I've learnt so far (all emails are sent using a valid from-address on the client's domain): Emails sent to other recipients on the same domain are delivered without any problem. Emails sent to external recipients on other domains are never delivered. When sending emails to both internal and external recipients, no emails are delivered. When receiving one of these emails to an internal address, the sender is now indicated as "[email protected]", while when sent from the old machine, it used to say just "sender". This seems to me that it could hint that the Exchange machine "recognizes" the old web server while it is a stranger to the new. In Coldfusion's mail log, all messages appear to be successfully delivered to the SMTP server. Any ideas what settings to look at, what log entries to search for or how to compare the old web server with the new one will be highly appreciated.

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  • What is the risk of introducing non standard image machines to a corporate environment

    - by Troy Hunt
    I’m after some feedback from those in the managed desktop or network security space on the risks of introducing machines that are not built on a standard desktop image into a large corporate environment. This particular context relates to the standard corporate image (32 bit Win XP) in a large multi-national not being suitable for a particular segment of users. In short, I’m looking at what hurdles we might come across by proposing the introduction of machines which are built and maintained by a handful of software developers and not based on the corporate desktop image (proposing 64 bit Win 7). I suspect the barriers are primarily around virus definition updates, the rollout of service packs and patches and the compatibility of existing applications with the newer OS. In terms of viruses and software updates, if machines were using common virus protection software with automated updates and using Windows Update for service packs and patches, is there still a viable risk to the corporate environment? For that matter, are large corporate environments normally vulnerable to the introduction of a machine not based on a standard image? I’m trying to get my head around how real the risk of infection and other adverse events are from machines being plugged into the network. There are multiple scenarios outside of just the example above where this might happen (i.e. a vendor plugging in a machine for internet access during a presentation). Would a large corporate network normally be sufficiently hardened against such innocuous activity? I appreciate the theory as to why policies such as standard desktop images exist, I’m just interested in the actual, practical risk and how much a network should be protected by means other than what is managed on individual PCs.

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  • CentOS server. What does it mean when the total used RAM does not equal the sum of RES?

    - by Michael Green
    I'm having a problem with a virtual hosted server running CentOS. In the past month a process (java based) that had been running fine started having problems getting memory when the JVM was started. One strange thing I've noticed is that when I start the process, the PID says it is using 470mb of RAM while the 'used' memory immediately drops by over a 1GB. If I run 'top', the total RES used across all processes falls short of the 'used' listed at the top by almost 700mb. The support person says this means I have a memory leak with my process. I don't know what to believe because I would expect a memory leak to simply waste the memory the process is allocated not to consume additional memory that doesn't show up using 'top'. I'm a developer and not a server guy so I'm appealing to the experts. To me, if the total RES memory doesn't add up to the total 'used' it indicates that something is wrong with my virtual server set-up. Would you also suspect a memory leaking java process in this case? If I use free before: total used free shared buffers cached Mem: 2097152 149264 1947888 0 0 0 -/+ buffers/cache: 149264 1947888 Swap: 0 0 0 free after: total used free shared buffers cached Mem: 2097152 1094116 1003036 0 0 0 -/+ buffers/cache: 1094116 1003036 Swap: 0 0 0 So it looks as though the process is using (or causing to be used) nearly 1GB of RAM. Since the process (based on top is only using 452mb, does that mean that the kernal is all of a sudden using an additional 500mb?

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  • troubleshooting postifx -> exchange connection issues

    - by Systemspoet
    I have three linux-based mail routers that run postfix and relay mail to our on-premise exchange server as well as to outlook.com, splitting the mail based on ldap atttributes. What I've observed sporadically since upgrading this spring from Exchange 2007 to 2010 is that all three of the mail relays will, for about 20 minutes, fail to connect to exchange. Postfix logs it as "lost connection with exchange.contosso.edu" ; this problem almost always occurs to all three mail relays at the same time, and lasts for slightly under 20 minutes. If I can catch it while it's occuring, and I manually do "telnet exchange.contosso.edu 25" from one mail relay and force a message through (helo, mail from, rcpt to, data, etc), then it clears that relay up. The exchange "server" is actually two machines with the HT role on them, load balanced via windows NLB. I've worked pretty hard to figure out what's happening from the postfix side and I can't see any evidence of any misbehavior. My question is, how do I attack the problem from the exchange side? Is there a connection log, or a debug setting, or something I can do to log all of the inbound connections and tell me what's causing exchange to drop them?

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  • SSH & SFTP: Should I assign one port to each user to facilitate bandwidth monitoring?

    - by BertS
    There is no easy way to track real-time per-user bandwidth usage for SSH and SFTP. I think assigning one port to each user may help. Idea of implementation Use case Bob, with UID 1001, shall connect on port 31001. Alice, with UID 1002, shall connect on port 31002. John, with UID 1003, shall connect on port 31003. (I do not want to lauch several sshd instances as proposed in question 247291.) 1. Setup for SFTP: In /etc/ssh/sshd_config: Port 31001 Port 31002 Port 31003 Subsystem sftp /usr/bin/sftp-wrapper.sh The file sftp-wrapper.sh starts the sftp server only if the port is the correct one: #!/bin/sh mandatory_port=3`id -u` current_port=`echo $SSH_CONNECTION | awk '{print $4}'` if [ $mandatory_port -eq $current_port ] then exec /usr/lib/openssh/sftp-server fi 2. Additional setup for SSH: A few lines in /etc/profile prevents the user from connecting on the wrong port: if [ -n "$SSH_CONNECTION" ] then mandatory_port=3`id -u` current_port=`echo $SSH_CONNECTION | awk '{print $4}'` if [ $mandatory_port -ne $current_port ] then echo "Please connect on port $mandatory_port." exit 1 fi fi Benefits Now it should be easy to monitor per-user bandwidth usage. A Rrdtool-based application could produce charts like this: I know this won't be a perfect calculation of the bandwidth usage: for example, if somebody launches a bruteforce attack on port 31001, there will be a lot of traffic on this port although not from Bob. But this is not a problem to me: I do not need an exact computation of per-user bandwidth usage, but an indicator that is approximately correct in standard situations. Questions Is the idea of assigning one port for each user is a good one? Is the proposed setup an reliable one? If I have to open dozens of ports for many users, should I expect a performance drawback? Do you know a rrdtool-based application which could make the chart above?

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  • Which free RDBMS is best for small in-house development?

    - by Nic Waller
    I am the sole sysadmin for a small firm of about 50 people, and I have been asked to develop an in-house application for tracking job completion and providing reports based on that data. I'm planning on building it as a web application. I have roughly equal experience developing for MySQL, PostgreSQL, and MSSQL. We are primarily a Windows-based shop, but I'm fairly comfortable with both Windows and Linux system administration. These are my two biggest concerns: Ease of managability. I don't expect to be maintaining this database forever. For the sake of the person that eventually has to take over for me, which database has the lowest barrier to entry? Data integrity. This means transaction-safe, robust storage, and easy backup/recovery. Even better if the database can be easily replicated. There is not a lot of budget for this project, so I am restricted to working with one of the free database systems mentioned above. What would you choose?

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  • How much free memory should I have on my webserver?

    - by neanderslob
    I have a webserver that's currently hosting two Wordpress sites and some java-based collaboration software. The server has 2G of memory and is currently using about 1.8G of the available memory. Right now what's on here is pretty much a pilot project that's getting negligible traffic so I think it's pretty clear that I'll be needing more memory. I was wondering, if I was to release it, how I might anticipate my memory needs based on the traffic it gets. I've poked around on Google and what I've found has been a bit tenuous. Is there a good heuristic that one should use when calculating memory demands as a function of the base (no traffic) load on the server? For reference, the output of free -m can be seen below: total used free shared buffers cached Mem: 2048 1832 215 0 0 0 -/+ buffers/cache: 1832 215 Swap: 0 0 0 To me this looks like actual memory used and isn't an illusion due to caching or anything else. I figure the demands of my collaboration software will have to be experimentally tested so here's free -m without that software running: total used free shared buffers cached Mem: 2048 1109 938 0 0 0 -/+ buffers/cache: 1109 938 Swap: 0 0 0 My plan B to figure this out is to add a bunch of swap space to the server, give it some traffic and adjust according the the amount that swap gets used. I was just wondering if anyone had a good rule of thumb to estimate how much memory I should plan on in advance...or if what I'm thinking is nuts. Many thanks in advance (I'm really quite new to this).

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  • PHP Web Server Solution (Apache/IIS)

    - by njk
    I apologize if this is too broad or belongs on Super User (please vote to move if it does). I'm in the process of creating requirements for an internal PHP web server to submit to our architecture team and would like to get some insight whether to use a Windows or *nix platform and what applications would be required. The server will host a small PHP application that will be connecting to SQL Server. The application will need to send mail. We would also like to incorporate a FTP server to allow files to be dropped in. From what I've read regarding a Windows platform using IIS, it seems as though IIS would only be advantageous if using a .NET or ASP application. Does IIS have mail functionality? Or how is mail traditionally configured (esp. on *nix)? Also, does IIS have directory configuration functionality like Apache does with .htaccess? For a Windows based solution; IIS (comes with FTP) Apache (has mod_ftp module) For a *nix based solution; Apache

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  • Apache not routing to tomcat on correct Virtual host

    - by ttheobald
    We are looking at moving from Websphere to Tomcat. I'm trying to send traffic to tomcat from apache web server based on the virtual host directives in apache web server. After some playing around I have it sort of working, but I'm noticing that if I have a JKMount directive in the first VirtualHost in apache, all virtualHosts will send to the application server. If I have the JKMount in Virtual hosts further down in the configs, then only that VirtualHost works with the request. For Example, with the configs below here are my symptoms mysite.com/Webapp1/ -- I resolve to the proper application mysite2.com/Webapp1/ -- I resolve to the proper application (bad!) mysite.com/MonitorApp/ -- I resolve to the proper application mysite2.com/MonitorApp/ -- I resolve to the proper application (bad!) mysite.com/Webapp2/ -- I DO NOT get to the app (good) mysite2.com/Webapp2/ -- I resolve to the proper application Here's what my web server virtualhosts look like. <VirtualHost 255.255.255.1:80> ServerName mysite.com ServerAlias aliasmysite.ca ##all our rewrite rules JkMount /Webapp1/* LoadBalanceWorker JKmount /MonitorApp/* LoadBalanceWorker </VirtualHost> <VirtualHost 255.255.255.2:80> ServerName mysite2.com ServerAlias aliasmysite2.ca ##all our rewrite rules JkMount /Webapp2/* LoadBalanceWorker </VirtualHost> we are running apache webserver 2.2.10 and tomcat 7.0.29 on Solaris10 I've posted an image of our architecture here. http://imgur.com/IFaA6Rh I HAVE not defined VirtualHosts on Tomcat. Based on what I've read, my understanding is that it's only needed if I'm accessing Tomcat directly. Any assistance is appreciated. Edit Here's my worker.properties. worker.list= LoadBalanceWorker,App1,App2 worker.intApp1.port=8009 worker.intApp1.host=10.15.8.8 worker.intApp1.type=ajp13 worker.intApp1.lbfactor=1 worker.intApp1.socket_timeout=30 worker.intApp1.socket_connect_timeout=5000 worker.intApp1.fail_on_status=302,500,503 worker.intApp1.recover_time=30 worker.intApp2.port=8009 worker.intApp2.host=10.15.8.9 worker.intApp2.type=ajp13 worker.intApp2.lbfactor=1 worker.intApp2.socket_timeout=30 worker.intApp2.socket_connect_timeout=5000 worker.intApp2.fail_on_status=302,500,503 worker.intApp2.recover_time=30 worker.LoadBalanceWorker.type=lb worker.LoadBalanceWorker.balanced_workers=intApp1,intApp2 worker.LoadBalanceWorker.sticky_session=1

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  • Excel 2010 - more than 1 calculation within an IF() statement

    - by Da Bajan
    I have a situation where I need to calculate shipping values based on the length of the supply chain. Easy, however I need to have instances where an increased amount is required based on specific date criteria. My example is as follows: Shipvalue = 100 Date1 = 1/1/2013 (Jan) - ship 50% more than usual Date2 = 2/1/2013 (Feb) - ship 25% more than usual Date3 = 3/1/2013 (Mar) - ship 25% more than usual Supply chain length is: June - October 100 days November - March 140 days April - June 100 days The issue I have is that as there is an increase in the number of days, my formula: IF( Date1-(Supply chain length + any extra days)=today's date, shipvalue+(shipvalue X 50%), IF( Date2-(Supply chain length + any extra days)=today's date, shipvalue+(shipvalue x 50%) IF( Date2-(Supply chain length + any extra days)=today's date, shipvalue+(shipvalue x 50%), IF( preceding cell<>0,shipvalue, 0) ) ) ) Now the problem with this is that if the length of the supply chain increases then the formula misses all but the 1st increase. So, I thought of adding a variable that would be incremented and checked every time you made an increased shipping amount. So, how do I do both the calculation for the increased shipping value, and set the variable in one part of the IF statement?

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  • How to deploy new instances of the same application (on 1 server) automatically?

    - by Intru
    I'm working on a SaaS application where each customer runs its own version of the application. All the application instances currently run on a single server. This works quite well for us (we need less resources in total). The application doesn't use a lot of resources, so even a small VPS would be overkill (and more expensive). Adding a new customer is currently quite a bit of work: Create a user that is allowed to ssh Create a new MySQL database and user Create a virtual host for the application Log in with the new user, do a git checkout of the application (in the right location) Create tables in the new database, and add some init data Add some cron jobs Create a first user that can log in Add this new instance to capistrano What would be the best way to automate these tasks? Are the applications that can (given proper configuration) do this? Ideally this should be usable for a sales-person (so something web-based). I could write a (bash) script that does most of these tasks, and then maybe add a small web-based wrapper where someone could provider the domain/default user information. Of course, this would also require a delete-script, since some customers will eventually leave, which means that you need a list of all existing customers/instances.

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  • Enterprise level Ticketing and inventory system reccomendations [closed]

    - by TrackingSystem
    My company is sort off at a stand still when it comes to our technician ticketing and inventory system. We currently use Numara TrackIt! - which isn't cutting it to say the least. Dell recommended KACE, but it's web based which is what we would like to avoid. We need a good ticketing and inventory system with the following: Server/Client setup Client supports XP/Windows 7 Ent. Web Based as well as Client is a plus Technician ticketing Active Directory integration Inventory System (Asset tag tracking etc/PO tracking) Exchange integrated - when tickets are made you have an option to send to the requester. Something that will scale well Please, if anyone is a Systems Admin or has knowledge regarding use of a great ticketing system please let me know. We have a large international corporation - price honestly isn't an issue. Keep in mind this will be mainly used for technicians to create tickets, enter inventory(track PCS) and possible even an option to track purchase orders. We want an enterprise level ticketing system with these capabilities please help! Thank you.

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  • Several web applications on a single port

    - by Nevermind
    We're developing an online browser-based game. The game itself is a plugin in the web page, that uses TCP connection to a game server, and also sends http requests to "content server" web application. This makes 3 servers total: the site itself, game server and content server. Site and content server are IIS web applications, game server is a custom application communicating over TCP with proprietary protocol. While the game is in beta stage, all these servers are physically hosted on a single machine, and distinguished by ports. For example, website is game.example.com:80, game server is game.example.com:34285 and content server is game.example.com:50000. This works OK most of the time, but some of our players have ports other than 80 closed. Is there any way to make all these application work through port 80, while still having them one one physical server? Maybe using different sub-domains? There's probably a way to make IIS forward requests to different web applications based on URL alone, but that doesn't help with game server. Edit Server is Windows Server 2008, IIS 7

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  • building a debian base image

    - by Michael
    Is there a preferred way to create base images for Debian-based customized installations? We are currently going with multistrap but although it's better than hand-crafted chroot stuff, it still has a lot of edges and corners. Is there a more reliable and less error-prone way to produce a root filesystem of a Debian installation with some additional .debs installed? (I don't want to send out a Debian installer with a preseed file though.) Addendum 1: To clarify things a bit: We are delivering some kind of software appliance to our customers. That is, a debian operating system, with some additional software packages -- both our own and third-party ones -- and some configuration changes. To ease the installation process, we have an installer that does nothing more than partitioning, copying files to the partitions and setting up grub. So it's basically an image-based installer. So we are basically running the debian installation ourselves and just distribute the already installed operating system. The question is about the installation part. I want to have that as easy and robust as possible, and of course, it should be an automated process.

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  • USB Drive that simultaneously connects to more than one computer

    - by user2499
    Background: I have a portable USB drive that I use to make sure I have access to common files whenever at home, work, travel etc for cases when I may not have Internet/Network access of any kind. There are some cases when I have to work simultaneously on a laptop and a desktop computer, and for those cases I usually have to unplug this USB hard drive and move it between the two. Question: dual-computer USB drive? Is there a USB-based solution that would enable me to use this portable drive between two computers simultaneously? If there is not a USB-based solution, does anyone have alternative suggestions, consistent with the underlying rationale? Rationale: Sometimes I have to work on a desktop computer with locked-down networking capabilities (such as at the local photocopy shop) and it can be difficult to get a network configuration that allows dual-computer access without breaking things, or accidentally making my USB drive visible to the entire network. Basically what I need is a very simply LAN that is guaranteed to work regardless of the rules or constraints set by the network administrator for wherever I happen to be at the time. See also: http://superuser.com/questions/99274/how-to-connect-two-computers-with-usb

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  • A way of doing real-world test-driven development (and some thoughts about it)

    - by Thomas Weller
    Lately, I exchanged some arguments with Derick Bailey about some details of the red-green-refactor cycle of the Test-driven development process. In short, the issue revolved around the fact that it’s not enough to have a test red or green, but it’s also important to have it red or green for the right reasons. While for me, it’s sufficient to initially have a NotImplementedException in place, Derick argues that this is not totally correct (see these two posts: Red/Green/Refactor, For The Right Reasons and Red For The Right Reason: Fail By Assertion, Not By Anything Else). And he’s right. But on the other hand, I had no idea how his insights could have any practical consequence for my own individual interpretation of the red-green-refactor cycle (which is not really red-green-refactor, at least not in its pure sense, see the rest of this article). This made me think deeply for some days now. In the end I found out that the ‘right reason’ changes in my understanding depending on what development phase I’m in. To make this clear (at least I hope it becomes clear…) I started to describe my way of working in some detail, and then something strange happened: The scope of the article slightly shifted from focusing ‘only’ on the ‘right reason’ issue to something more general, which you might describe as something like  'Doing real-world TDD in .NET , with massive use of third-party add-ins’. This is because I feel that there is a more general statement about Test-driven development to make:  It’s high time to speak about the ‘How’ of TDD, not always only the ‘Why’. Much has been said about this, and me myself also contributed to that (see here: TDD is not about testing, it's about how we develop software). But always justifying what you do is very unsatisfying in the long run, it is inherently defensive, and it costs time and effort that could be used for better and more important things. And frankly: I’m somewhat sick and tired of repeating time and again that the test-driven way of software development is highly preferable for many reasons - I don’t want to spent my time exclusively on stating the obvious… So, again, let’s say it clearly: TDD is programming, and programming is TDD. Other ways of programming (code-first, sometimes called cowboy-coding) are exceptional and need justification. – I know that there are many people out there who will disagree with this radical statement, and I also know that it’s not a description of the real world but more of a mission statement or something. But nevertheless I’m absolutely sure that in some years this statement will be nothing but a platitude. Side note: Some parts of this post read as if I were paid by Jetbrains (the manufacturer of the ReSharper add-in – R#), but I swear I’m not. Rather I think that Visual Studio is just not production-complete without it, and I wouldn’t even consider to do professional work without having this add-in installed... The three parts of a software component Before I go into some details, I first should describe my understanding of what belongs to a software component (assembly, type, or method) during the production process (i.e. the coding phase). Roughly, I come up with the three parts shown below:   First, we need to have some initial sort of requirement. This can be a multi-page formal document, a vague idea in some programmer’s brain of what might be needed, or anything in between. In either way, there has to be some sort of requirement, be it explicit or not. – At the C# micro-level, the best way that I found to formulate that is to define interfaces for just about everything, even for internal classes, and to provide them with exhaustive xml comments. The next step then is to re-formulate these requirements in an executable form. This is specific to the respective programming language. - For C#/.NET, the Gallio framework (which includes MbUnit) in conjunction with the ReSharper add-in for Visual Studio is my toolset of choice. The third part then finally is the production code itself. It’s development is entirely driven by the requirements and their executable formulation. This is the delivery, the two other parts are ‘only’ there to make its production possible, to give it a decent quality and reliability, and to significantly reduce related costs down the maintenance timeline. So while the first two parts are not really relevant for the customer, they are very important for the developer. The customer (or in Scrum terms: the Product Owner) is not interested at all in how  the product is developed, he is only interested in the fact that it is developed as cost-effective as possible, and that it meets his functional and non-functional requirements. The rest is solely a matter of the developer’s craftsmanship, and this is what I want to talk about during the remainder of this article… An example To demonstrate my way of doing real-world TDD, I decided to show the development of a (very) simple Calculator component. The example is deliberately trivial and silly, as examples always are. I am totally aware of the fact that real life is never that simple, but I only want to show some development principles here… The requirement As already said above, I start with writing down some words on the initial requirement, and I normally use interfaces for that, even for internal classes - the typical question “intf or not” doesn’t even come to mind. I need them for my usual workflow and using them automatically produces high componentized and testable code anyway. To think about their usage in every single situation would slow down the production process unnecessarily. So this is what I begin with: namespace Calculator {     /// <summary>     /// Defines a very simple calculator component for demo purposes.     /// </summary>     public interface ICalculator     {         /// <summary>         /// Gets the result of the last successful operation.         /// </summary>         /// <value>The last result.</value>         /// <remarks>         /// Will be <see langword="null" /> before the first successful operation.         /// </remarks>         double? LastResult { get; }       } // interface ICalculator   } // namespace Calculator So, I’m not beginning with a test, but with a sort of code declaration - and still I insist on being 100% test-driven. There are three important things here: Starting this way gives me a method signature, which allows to use IntelliSense and AutoCompletion and thus eliminates the danger of typos - one of the most regular, annoying, time-consuming, and therefore expensive sources of error in the development process. In my understanding, the interface definition as a whole is more of a readable requirement document and technical documentation than anything else. So this is at least as much about documentation than about coding. The documentation must completely describe the behavior of the documented element. I normally use an IoC container or some sort of self-written provider-like model in my architecture. In either case, I need my components defined via service interfaces anyway. - I will use the LinFu IoC framework here, for no other reason as that is is very simple to use. The ‘Red’ (pt. 1)   First I create a folder for the project’s third-party libraries and put the LinFu.Core dll there. Then I set up a test project (via a Gallio project template), and add references to the Calculator project and the LinFu dll. Finally I’m ready to write the first test, which will look like the following: namespace Calculator.Test {     [TestFixture]     public class CalculatorTest     {         private readonly ServiceContainer container = new ServiceContainer();           [Test]         public void CalculatorLastResultIsInitiallyNull()         {             ICalculator calculator = container.GetService<ICalculator>();               Assert.IsNull(calculator.LastResult);         }       } // class CalculatorTest   } // namespace Calculator.Test       This is basically the executable formulation of what the interface definition states (part of). Side note: There’s one principle of TDD that is just plain wrong in my eyes: I’m talking about the Red is 'does not compile' thing. How could a compiler error ever be interpreted as a valid test outcome? I never understood that, it just makes no sense to me. (Or, in Derick’s terms: this reason is as wrong as a reason ever could be…) A compiler error tells me: Your code is incorrect, but nothing more.  Instead, the ‘Red’ part of the red-green-refactor cycle has a clearly defined meaning to me: It means that the test works as intended and fails only if its assumptions are not met for some reason. Back to our Calculator. When I execute the above test with R#, the Gallio plugin will give me this output: So this tells me that the test is red for the wrong reason: There’s no implementation that the IoC-container could load, of course. So let’s fix that. With R#, this is very easy: First, create an ICalculator - derived type:        Next, implement the interface members: And finally, move the new class to its own file: So far my ‘work’ was six mouse clicks long, the only thing that’s left to do manually here, is to add the Ioc-specific wiring-declaration and also to make the respective class non-public, which I regularly do to force my components to communicate exclusively via interfaces: This is what my Calculator class looks like as of now: using System; using LinFu.IoC.Configuration;   namespace Calculator {     [Implements(typeof(ICalculator))]     internal class Calculator : ICalculator     {         public double? LastResult         {             get             {                 throw new NotImplementedException();             }         }     } } Back to the test fixture, we have to put our IoC container to work: [TestFixture] public class CalculatorTest {     #region Fields       private readonly ServiceContainer container = new ServiceContainer();       #endregion // Fields       #region Setup/TearDown       [FixtureSetUp]     public void FixtureSetUp()     {        container.LoadFrom(AppDomain.CurrentDomain.BaseDirectory, "Calculator.dll");     }       ... Because I have a R# live template defined for the setup/teardown method skeleton as well, the only manual coding here again is the IoC-specific stuff: two lines, not more… The ‘Red’ (pt. 2) Now, the execution of the above test gives the following result: This time, the test outcome tells me that the method under test is called. And this is the point, where Derick and I seem to have somewhat different views on the subject: Of course, the test still is worthless regarding the red/green outcome (or: it’s still red for the wrong reasons, in that it gives a false negative). But as far as I am concerned, I’m not really interested in the test outcome at this point of the red-green-refactor cycle. Rather, I only want to assert that my test actually calls the right method. If that’s the case, I will happily go on to the ‘Green’ part… The ‘Green’ Making the test green is quite trivial. Just make LastResult an automatic property:     [Implements(typeof(ICalculator))]     internal class Calculator : ICalculator     {         public double? LastResult { get; private set; }     }         One more round… Now on to something slightly more demanding (cough…). Let’s state that our Calculator exposes an Add() method:         ...   /// <summary>         /// Adds the specified operands.         /// </summary>         /// <param name="operand1">The operand1.</param>         /// <param name="operand2">The operand2.</param>         /// <returns>The result of the additon.</returns>         /// <exception cref="ArgumentException">         /// Argument <paramref name="operand1"/> is &lt; 0.<br/>         /// -- or --<br/>         /// Argument <paramref name="operand2"/> is &lt; 0.         /// </exception>         double Add(double operand1, double operand2);       } // interface ICalculator A remark: I sometimes hear the complaint that xml comment stuff like the above is hard to read. That’s certainly true, but irrelevant to me, because I read xml code comments with the CR_Documentor tool window. And using that, it looks like this:   Apart from that, I’m heavily using xml code comments (see e.g. here for a detailed guide) because there is the possibility of automating help generation with nightly CI builds (using MS Sandcastle and the Sandcastle Help File Builder), and then publishing the results to some intranet location.  This way, a team always has first class, up-to-date technical documentation at hand about the current codebase. (And, also very important for speeding up things and avoiding typos: You have IntelliSense/AutoCompletion and R# support, and the comments are subject to compiler checking…).     Back to our Calculator again: Two more R# – clicks implement the Add() skeleton:         ...           public double Add(double operand1, double operand2)         {             throw new NotImplementedException();         }       } // class Calculator As we have stated in the interface definition (which actually serves as our requirement document!), the operands are not allowed to be negative. So let’s start implementing that. Here’s the test: [Test] [Row(-0.5, 2)] public void AddThrowsOnNegativeOperands(double operand1, double operand2) {     ICalculator calculator = container.GetService<ICalculator>();       Assert.Throws<ArgumentException>(() => calculator.Add(operand1, operand2)); } As you can see, I’m using a data-driven unit test method here, mainly for these two reasons: Because I know that I will have to do the same test for the second operand in a few seconds, I save myself from implementing another test method for this purpose. Rather, I only will have to add another Row attribute to the existing one. From the test report below, you can see that the argument values are explicitly printed out. This can be a valuable documentation feature even when everything is green: One can quickly review what values were tested exactly - the complete Gallio HTML-report (as it will be produced by the Continuous Integration runs) shows these values in a quite clear format (see below for an example). Back to our Calculator development again, this is what the test result tells us at the moment: So we’re red again, because there is not yet an implementation… Next we go on and implement the necessary parameter verification to become green again, and then we do the same thing for the second operand. To make a long story short, here’s the test and the method implementation at the end of the second cycle: // in CalculatorTest:   [Test] [Row(-0.5, 2)] [Row(295, -123)] public void AddThrowsOnNegativeOperands(double operand1, double operand2) {     ICalculator calculator = container.GetService<ICalculator>();       Assert.Throws<ArgumentException>(() => calculator.Add(operand1, operand2)); }   // in Calculator: public double Add(double operand1, double operand2) {     if (operand1 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand1");     }     if (operand2 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand2");     }     throw new NotImplementedException(); } So far, we have sheltered our method from unwanted input, and now we can safely operate on the parameters without further caring about their validity (this is my interpretation of the Fail Fast principle, which is regarded here in more detail). Now we can think about the method’s successful outcomes. First let’s write another test for that: [Test] [Row(1, 1, 2)] public void TestAdd(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       double result = calculator.Add(operand1, operand2);       Assert.AreEqual(expectedResult, result); } Again, I’m regularly using row based test methods for these kinds of unit tests. The above shown pattern proved to be extremely helpful for my development work, I call it the Defined-Input/Expected-Output test idiom: You define your input arguments together with the expected method result. There are two major benefits from that way of testing: In the course of refining a method, it’s very likely to come up with additional test cases. In our case, we might add tests for some edge cases like ‘one of the operands is zero’ or ‘the sum of the two operands causes an overflow’, or maybe there’s an external test protocol that has to be fulfilled (e.g. an ISO norm for medical software), and this results in the need of testing against additional values. In all these scenarios we only have to add another Row attribute to the test. Remember that the argument values are written to the test report, so as a side-effect this produces valuable documentation. (This can become especially important if the fulfillment of some sort of external requirements has to be proven). So your test method might look something like that in the end: [Test, Description("Arguments: operand1, operand2, expectedResult")] [Row(1, 1, 2)] [Row(0, 999999999, 999999999)] [Row(0, 0, 0)] [Row(0, double.MaxValue, double.MaxValue)] [Row(4, double.MaxValue - 2.5, double.MaxValue)] public void TestAdd(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       double result = calculator.Add(operand1, operand2);       Assert.AreEqual(expectedResult, result); } And this will produce the following HTML report (with Gallio):   Not bad for the amount of work we invested in it, huh? - There might be scenarios where reports like that can be useful for demonstration purposes during a Scrum sprint review… The last requirement to fulfill is that the LastResult property is expected to store the result of the last operation. I don’t show this here, it’s trivial enough and brings nothing new… And finally: Refactor (for the right reasons) To demonstrate my way of going through the refactoring portion of the red-green-refactor cycle, I added another method to our Calculator component, namely Subtract(). Here’s the code (tests and production): // CalculatorTest.cs:   [Test, Description("Arguments: operand1, operand2, expectedResult")] [Row(1, 1, 0)] [Row(0, 999999999, -999999999)] [Row(0, 0, 0)] [Row(0, double.MaxValue, -double.MaxValue)] [Row(4, double.MaxValue - 2.5, -double.MaxValue)] public void TestSubtract(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       double result = calculator.Subtract(operand1, operand2);       Assert.AreEqual(expectedResult, result); }   [Test, Description("Arguments: operand1, operand2, expectedResult")] [Row(1, 1, 0)] [Row(0, 999999999, -999999999)] [Row(0, 0, 0)] [Row(0, double.MaxValue, -double.MaxValue)] [Row(4, double.MaxValue - 2.5, -double.MaxValue)] public void TestSubtractGivesExpectedLastResult(double operand1, double operand2, double expectedResult) {     ICalculator calculator = container.GetService<ICalculator>();       calculator.Subtract(operand1, operand2);       Assert.AreEqual(expectedResult, calculator.LastResult); }   ...   // ICalculator.cs: /// <summary> /// Subtracts the specified operands. /// </summary> /// <param name="operand1">The operand1.</param> /// <param name="operand2">The operand2.</param> /// <returns>The result of the subtraction.</returns> /// <exception cref="ArgumentException"> /// Argument <paramref name="operand1"/> is &lt; 0.<br/> /// -- or --<br/> /// Argument <paramref name="operand2"/> is &lt; 0. /// </exception> double Subtract(double operand1, double operand2);   ...   // Calculator.cs:   public double Subtract(double operand1, double operand2) {     if (operand1 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand1");     }       if (operand2 < 0.0)     {         throw new ArgumentException("Value must not be negative.", "operand2");     }       return (this.LastResult = operand1 - operand2).Value; }   Obviously, the argument validation stuff that was produced during the red-green part of our cycle duplicates the code from the previous Add() method. So, to avoid code duplication and minimize the number of code lines of the production code, we do an Extract Method refactoring. One more time, this is only a matter of a few mouse clicks (and giving the new method a name) with R#: Having done that, our production code finally looks like that: using System; using LinFu.IoC.Configuration;   namespace Calculator {     [Implements(typeof(ICalculator))]     internal class Calculator : ICalculator     {         #region ICalculator           public double? LastResult { get; private set; }           public double Add(double operand1, double operand2)         {             ThrowIfOneOperandIsInvalid(operand1, operand2);               return (this.LastResult = operand1 + operand2).Value;         }           public double Subtract(double operand1, double operand2)         {             ThrowIfOneOperandIsInvalid(operand1, operand2);               return (this.LastResult = operand1 - operand2).Value;         }           #endregion // ICalculator           #region Implementation (Helper)           private static void ThrowIfOneOperandIsInvalid(double operand1, double operand2)         {             if (operand1 < 0.0)             {                 throw new ArgumentException("Value must not be negative.", "operand1");             }               if (operand2 < 0.0)             {                 throw new ArgumentException("Value must not be negative.", "operand2");             }         }           #endregion // Implementation (Helper)       } // class Calculator   } // namespace Calculator But is the above worth the effort at all? It’s obviously trivial and not very impressive. All our tests were green (for the right reasons), and refactoring the code did not change anything. It’s not immediately clear how this refactoring work adds value to the project. Derick puts it like this: STOP! Hold on a second… before you go any further and before you even think about refactoring what you just wrote to make your test pass, you need to understand something: if your done with your requirements after making the test green, you are not required to refactor the code. I know… I’m speaking heresy, here. Toss me to the wolves, I’ve gone over to the dark side! Seriously, though… if your test is passing for the right reasons, and you do not need to write any test or any more code for you class at this point, what value does refactoring add? Derick immediately answers his own question: So why should you follow the refactor portion of red/green/refactor? When you have added code that makes the system less readable, less understandable, less expressive of the domain or concern’s intentions, less architecturally sound, less DRY, etc, then you should refactor it. I couldn’t state it more precise. From my personal perspective, I’d add the following: You have to keep in mind that real-world software systems are usually quite large and there are dozens or even hundreds of occasions where micro-refactorings like the above can be applied. It’s the sum of them all that counts. And to have a good overall quality of the system (e.g. in terms of the Code Duplication Percentage metric) you have to be pedantic on the individual, seemingly trivial cases. My job regularly requires the reading and understanding of ‘foreign’ code. So code quality/readability really makes a HUGE difference for me – sometimes it can be even the difference between project success and failure… Conclusions The above described development process emerged over the years, and there were mainly two things that guided its evolution (you might call it eternal principles, personal beliefs, or anything in between): Test-driven development is the normal, natural way of writing software, code-first is exceptional. So ‘doing TDD or not’ is not a question. And good, stable code can only reliably be produced by doing TDD (yes, I know: many will strongly disagree here again, but I’ve never seen high-quality code – and high-quality code is code that stood the test of time and causes low maintenance costs – that was produced code-first…) It’s the production code that pays our bills in the end. (Though I have seen customers these days who demand an acceptance test battery as part of the final delivery. Things seem to go into the right direction…). The test code serves ‘only’ to make the production code work. But it’s the number of delivered features which solely counts at the end of the day - no matter how much test code you wrote or how good it is. With these two things in mind, I tried to optimize my coding process for coding speed – or, in business terms: productivity - without sacrificing the principles of TDD (more than I’d do either way…).  As a result, I consider a ratio of about 3-5/1 for test code vs. production code as normal and desirable. In other words: roughly 60-80% of my code is test code (This might sound heavy, but that is mainly due to the fact that software development standards only begin to evolve. The entire software development profession is very young, historically seen; only at the very beginning, and there are no viable standards yet. If you think about software development as a kind of casting process, where the test code is the mold and the resulting production code is the final product, then the above ratio sounds no longer extraordinary…) Although the above might look like very much unnecessary work at first sight, it’s not. With the aid of the mentioned add-ins, doing all the above is a matter of minutes, sometimes seconds (while writing this post took hours and days…). The most important thing is to have the right tools at hand. Slow developer machines or the lack of a tool or something like that - for ‘saving’ a few 100 bucks -  is just not acceptable and a very bad decision in business terms (though I quite some times have seen and heard that…). Production of high-quality products needs the usage of high-quality tools. This is a platitude that every craftsman knows… The here described round-trip will take me about five to ten minutes in my real-world development practice. I guess it’s about 30% more time compared to developing the ‘traditional’ (code-first) way. But the so manufactured ‘product’ is of much higher quality and massively reduces maintenance costs, which is by far the single biggest cost factor, as I showed in this previous post: It's the maintenance, stupid! (or: Something is rotten in developerland.). In the end, this is a highly cost-effective way of software development… But on the other hand, there clearly is a trade-off here: coding speed vs. code quality/later maintenance costs. The here described development method might be a perfect fit for the overwhelming majority of software projects, but there certainly are some scenarios where it’s not - e.g. if time-to-market is crucial for a software project. So this is a business decision in the end. It’s just that you have to know what you’re doing and what consequences this might have… Some last words First, I’d like to thank Derick Bailey again. His two aforementioned posts (which I strongly recommend for reading) inspired me to think deeply about my own personal way of doing TDD and to clarify my thoughts about it. I wouldn’t have done that without this inspiration. I really enjoy that kind of discussions… I agree with him in all respects. But I don’t know (yet?) how to bring his insights into the described production process without slowing things down. The above described method proved to be very “good enough” in my practical experience. But of course, I’m open to suggestions here… My rationale for now is: If the test is initially red during the red-green-refactor cycle, the ‘right reason’ is: it actually calls the right method, but this method is not yet operational. Later on, when the cycle is finished and the tests become part of the regular, automated Continuous Integration process, ‘red’ certainly must occur for the ‘right reason’: in this phase, ‘red’ MUST mean nothing but an unfulfilled assertion - Fail By Assertion, Not By Anything Else!

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  • What makes them click ?

    - by Piet
    The other day (well, actually some weeks ago while relaxing at the beach in Kos) I read ‘Neuro Web Design - What makes them click?’ by Susan Weinschenk. (http://neurowebbook.com) The book is a fast and easy read (no unnecessary filler) and a good introduction on how your site’s visitors can be steered in the direction you want them to go. The Obvious The book handles some of the more known/proven techniques, like for example that ratings/testimonials of other people can help sell your product or service. Another well known technique it talks about is inducing a sense of scarcity/urgency in the visitor. Only 2 seats left! Buy now and get 33% off! It’s not because these are known techniques that they stop working. Luckily 2/3rd of the book handles less obvious techniques, otherwise it wouldn’t be worth buying. The Not So Obvious A less known influencing technique is reciprocity. And then I’m not talking about swapping links with another website, but the fact that someone is more likely to do something for you after you did something for them first. The book cites some studies (I always love the facts and figures) and gives some actual examples of how to implement this in your site’s design, which is less obvious when you think about it. Want to know more ? Buy the book! Other interesting sources For a more general introduction to the same principles, I’d suggest ‘Yes! 50 Secrets from the Science of Persuasion’. ‘Yes!…’ cites some of the same studies (it seems there’s a rather limited pool of studies covering this subject), but of course doesn’t show how to implement these techniques in your site’s design. I read ‘Yes!…’ last year, making ‘Neuro Web Design’ just a little bit less interesting. !!!Always make sure you’re able to measure your changes. If you haven’t yet, check out the advanced segmentation in Google Analytics (don’t be afraid because it says ‘beta’, it works just fine) and Google Website Optimizer. Worth Buying? Can I recommend it ? Sure, why not. I think it can be useful for anyone who ever had to think about the design or content of a site. You don’t have to be a marketing guy to want a site you’re involved with to be successful. The content/filler ratio is excellent too: you don’t need to wade through dozens of pages to filter out the interesting bits. (unlike ‘The Design of Sites’, which contains too much useless info and because it’s in dead-tree format, you can’t google it) If you like it, you might also check out ‘Yes! 50 Secrets from the Science of Persuasion’. Tip for people living in Europe: check Amazon UK for your book buying needs. Because of the low UK Pound exchange rate, it’s usually considerably cheaper and faster to get a book delivered to your doorstep by Amazon UK compared to having to order it at the local book store or web-shop.

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