alright, I've looked a lot of different ways, but here goes. i have an external DVD burner that connects via USB and should be plug 'n play however sometimes when I connect it a message pops up requesting any CD or installation software it came with. It didn't come with any though. The confusing part is that if I wait a couple weeks and plug it in, then it works fine, but if I turn it off and back on the problem arises again. I've tried different computers, same problem. There's little to no customer support from the company, Ativa, and no drivers for the product. I'm hoping there's a registry trick for this. any help?