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  • Mac OS X 10.8.2 Mountain Lion Breaks Parental Controls

    - by Steve Muench
    If you have kids and macs and you use Parental Controls, for the moment don't upgrade to 10.8.2 Mountain Lion, the feature is broken after upgrading. I had to disable parental control completely on my daughters' macs in the meantime... After hundreds of parents have complained about problems in this discussion thread on Apple's forums, finally the tech press notices:  First There Was Apple's MapGate, Now Welcome ParentGate For the moment there doesn't seem to be a workaround. Ugh.

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  • New York Alt.NET Dinner

    - by Liam McLennan
    While I was in the New York area Stephen Bohlen graciously organised an Alt.NET dinner. I left Rockville Centre on the 17:15 train, thinking I had plenty of time to get to Toloache Mexican Bistro on W 50th St. However, when I changed at Penn Station I took the service downtown, instead of uptown. I corrected that mistake and made it to 51st St, but then ended up in completely the wrong place because I did not understand the street numbering system. For future reference I now have the following rules for NYC navigation: Uptown means North, Downtown means South Streets run East-West, Avenues North-South Street number are symmetrical on the 5th Avenue axis. That is, street numbers increase from zero both east and west of 5th Av. Having gotten totally confused I called Steve, who helped me find the restaurant. I still had my luggage, which we stowed in a corner. Over some descent Mexican food we had some great discussions about Alt.NET, the 2010 conference, and other things of interest to Alt.NET folks. Thanks to Steve for organising and to all the guys who turned up.

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  • The Oracle MDM Portfolio & Strategy Session - It All Comes Down to Master Data

    - by Mala Narasimharajan
     By Narayana Machiraju We are less than a week now from the start of Oracle Open World 2012 and I would like to introduce you all to one of the most awaited MDM strategy sessions this year titled “What’s there to Know about Oracle’s Master Data Management Portfolio and Roadmap?”. Manouj Tahiliani, Senior Director of MDM Product Strategy provides you a complete picture of the Oracle MDM Portfolio, the Product releases, the Strategy and the Roadmaps. Manoj will be discussing Oracle Fusion MDM applications, the first enterprise-grade SaaS MDM product suite. You’ll hear strategies for leveraging MDM and data quality in the enterprise and how you can derive business value by deploying an MDM foundation for strategic initiatives such as customer experience management, product innovation, and financial transformation. And as a bonus, he is also going to discuss the confluence of MDM with emerging technologies such as big data, social, and mobile. The session is co-presented by GEHC and Westpac. Tony Craddock from Westpac is going to share the insights of their MDM Implementation in the lines of Business drivers, data governance, ROI and other important implementation considerations. A reprsentative from GEHC is going to talk about their MDM journey and the multi-domain MDM story. I strongly recommend yo not miss this important session The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, Conference sessions and Customer round table sessions featuring a lot of marquee Customers. You can see an overview of MDM sessions here. 

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  • links for 2011-02-25

    - by Bob Rhubart
    The (non) Importance of Language (Enterprise Architecture at Oracle) (tags: ping.fm entarch) ArchBeat (tags: ping.fm) Andrejus Baranovskis's Blog: Beware of Hackers - Keep ADF Task Flows inside WEB-INF Oracle ACE Director Andrejus Baranovskis with a word of caution. (tags: oracle oracleace otn adf) Introduction to WebCenter Personalization: The Conductor; (WebCenter Personalization) Steve Pepper offers an introduction to the Conductor component in Oracle WebCenter Personalization. (tags: oracle otn webcenter enterprise2.0) Batch Aggregation of files in BPEL process instances based on correlation AMIS Technology blog Oracle ACE Director Lucas Jellema shares his solution to a colleague's challenge. (tags: oracle otn oracleace soa bpel) Bradley D. Brown: Watch Out Larry...Here they Come! "Every Fortune 500 company that I've talked to in the last few months is trying to figure out their mobile strategy. Organizations are getting the push from the top down - i.e. executives are asking for data from their mobile devices." - Oracle ACE Director Brad Brown (tags: oracle otn ipad mobilecomputing entarch oracleace) Oracle Technology Network Developer Day - You are the future of Java. Boston, March 3. Designed for the enterprise professional, this event will teach you about the latest developments in the Java Virtual Machine, Java EE, Java SE, Java on the Desktop, and Embedded Java. Whether you're a developer or architect, or managing a team of them, this is an event you can't miss. (tags: oracle otn java)

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  • Join Oracle Database at Microsoft TechEd next week.

    - by Mandy Ho
    For the past nine years, Oracle has been a proud sponsor of Microsoft TechEd. TechEd is Mircosoft's premier technology conference for IT professionals and developers. This year, Oracle will demonstrate its latest database software for MS Windows, including Oracle Database 11g Enterprise and Express editions, TimesTen and MySQL.  Developers can learn how to develop .Net applications for the Oracle Database using the latest technologies, such as Entity Framework, LINQ and WCF Data Services. Attendees can also learn the new MySQL features enabling rapid installation, GUI Based application design, backup & recovery and much more within a Windows environment. Oracle will have a BOF (Birds of a Feather Session) on Tuesday, June 12, from 3:15 to 4:30. The topic will be Big Data: The Next Frontier for Innovation, Competition and Productivity. Otherwise you can visit Oracle everyday during the expo hours from Mon, June 11 to Thursday, June 14 at our booth #613. Talk to experts on TimesTen and MySQL on Windows and .NET. Also, we will have our 3D interactive demos on Oracle's engineered systems showing off Oracle Exadata, Database Appliance and more. Visit  http://northamerica.msteched.com/ for more information. 

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  • 9/18 Live Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g

    - by jgelhaus
    Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g Date: Tuesday, September 18, 2012 Time: 10 a.m. PT/1 p.m. ET If you or your organization is still working with Oracle Database 10g or an even older version, now is the time to upgrade. Oracle Database 11g offers a wide variety of advantages to enhance your operation. Join us for this live Webcast and learn about what you’re missing: the business, operational, and technical benefits. With Oracle Database 11g, you can: Upgrade with zero downtime Improve application performance and database security Reduce the amount of storage required Save time and money Register today here

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  • Bienvenidos a la Comunidad de Oracle Direct!

    - by Ivan Hassig
    Es un placer para nosotros, darles la bienvenida a la comunidad de Oracle Direct. Aquí encontrarán información sobre las diferentes soluciones Oracle, buenas prácticas, contenido de industria y noticias sobre los eventos que la división estará adelantando en toda Latinoamérica. Es nuestro interés que las compañías en crecimiento a lo largo de toda América Latina tengan un espacio para acceder a información específica sobre cómo Oracle puede ayudarles a apalancar sus estrategias de negocio a partir de soluciones de hardware y software de infraestructura, capa media y aplicaciones, en modalidades, on premise, as a service y on the cloud de talla mundial, que se ajustan perfectamente a sus necesidades de negocio. Es grato para nosotros tener la oportunidad de compartir con ustedes un amplio mundo de soluciones y buenas prácticas de negocio que ahora están más cerca que nunca.  Esperamos saber de ustedes pronto!

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  • Opening a new Windows from ASP.NET code behind

    - by TATWORTH
    At http://weblogs.asp.net/infinitiesloop/archive/2007/09/25/response-redirect-into-a-new-window-with-extension-methods.aspx there is an excellent post on how to open a new windows from code behind. The purists may not like it but it helped solve a problem for a client's client. Here is an update for VS2010 users: using System; using System.Web; using System.Web.UI; /// <summary> /// Response Helper for opening popup windo from code behind. /// </summary> public static class ResponseHelper {   /// <summary>   /// Redirect to popup window   /// </summary>   /// <param name="response">The response.</param>   /// <param name="url">URL to open to</param>   /// <param name="target">Target of window _self or _blank</param>   /// <param name="windowFeatures">Features such as window bar</param>   /// <remarks>   ///     <list type="bullet">   ///         <item>   /// From http://weblogs.asp.net/infinitiesloop/archive/2007/09/25/response-redirect-into-a-new-window-with-extension-methods.aspx   /// </item>   /// <item>   /// Note: If you use it outside the context of a Page request, you can't redirect to a new window. The reason is the need to call the ResolveClientUrl method on Page, which I can't do if there is no Page. I could have just built my own version of that method, but it's more involved than you might think to do it right. So if you need to use this from an HttpHandler other than a Page, you are on your own.   /// </item>   ///         <item>   /// Beware of popup blockers.   /// </item>   /// <item>   /// Note: Obviously when you are redirecting to a new window, the current window will still be hanging around. Normally redirects abort the current request -- no further processing occurs. But for these redirects, processing continues, since we still have to serve the response for the current window (which also happens to contain the script to open the new window, so it is important that it completes).   /// </item>   /// <item>   /// Sample call Response.Redirect("popup.aspx", "_blank", "menubar=0,width=100,height=100");   /// </item>   ///     </list>   /// </remarks>   public static void Redirect(this HttpResponse response, string url, string target, string windowFeatures)   {     if ((String.IsNullOrEmpty(target) || target.Equals("_self", StringComparison.OrdinalIgnoreCase)) && String.IsNullOrEmpty(windowFeatures))     {       response.Redirect(url);     }     else     {       Page page = (Page)HttpContext.Current.Handler;       if (page == null)       {         throw new InvalidOperationException("Cannot redirect to new window outside Page context.");       }       url = page.ResolveClientUrl(url);       string script;       if (!String.IsNullOrEmpty(windowFeatures))       {         script = @"window.open(""{0}"", ""{1}"", ""{2}"");";       }       else       {         script = @"window.open(""{0}"", ""{1}"");";       }       script = String.Format(script, url, target, windowFeatures);       ScriptManager.RegisterStartupScript(page, typeof(Page), "Redirect", script, true);     }   } }

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  • Marshalling the value of a char* ANSI string DLL API parameter into a C# string

    - by Brian Biales
    For those who do not mix .NET C# code with legacy DLL's that use char* pointers on a regular basis, the process to convert the strings one way or the other is non-obvious. This is not a comprehensive article on the topic at all, but rather an example of something that took me some time to go find, maybe it will save someone else the time. I am utilizing a third party too that uses a call back function to inform my application of its progress.  This callback includes a pointer that under some circumstances is a pointer to an ANSI character string.  I just need to marshal it into a C# string variable.  Seems pretty simple, yes?  Well, it is, (as are most things, once you know how to do them). The parameter of my callback function is of type IntPtr, which implies it is an integer representation of a pointer.  If I know the pointer is pointing to a simple ANSI string, here is a simple static method to copy it to a C# string: private static string GetStringFromCharStar(IntPtr ptr) {     return System.Runtime.InteropServices.Marshal.PtrToStringAnsi(ptr); } The System.Runtime.InteropServices is where to look any time you are mixing legacy unmanaged code with your .NET application.

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  • ArchBeat Link-o-Rama Top 10 for December 9-15, 2012

    - by Bob Rhubart
    You click, we listen. The following list reflects the Top 10 most popular items posted on the OTN ArchBeat Facefbook page for the week of December 9-15, 2012. DevOps Basics II: What is Listening on Open Ports and Files – WebLogic Essentials | Dr. Frank Munz "Can you easily find out which WebLogic servers are listening to which port numbers and addresses?" asks Dr. Frank Munz. The good doctor has an answer—and a tech tip. Using OBIEE against Transactional Schemas Part 4: Complex Dimensions | Stewart Bryson "Another important entity for reporting in the Customer Tracking application is the Contact entity," says Stewart Bryson. "At first glance, it might seem that we should simply build another dimension called Dim – Contact, and use analyses to combine our Customer and Contact dimensions along with our Activity fact table to analyze Customer and Contact behavior." SOA 11g Technology Adapters – ECID Propagation | Greg Mally "Many SOA Suite 11g deployments include the use of the technology adapters for various activities including integration with FTP, database, and files to name a few," says Oracle Fusion Middleware A-Team member Greg Mally. "Although the integrations with these adapters are easy and feature rich, there can be some challenges from the operations perspective." Greg's post focuses on technical tips for dealing with one of these challenges. Podcast: DevOps and Continuous Integration In Part 1 of a 3-part program, panelists Tim Hall (Senior Director of product management for Oracle Enterprise Repository and Oracle’s Application Integration Architecture), Robert Wunderlich (Principal Product Manager for Oracle’s Application Integration Architecture Foundation Pack) and Peter Belknap (Director of product management for Oracle SOA Integration) discuss why DevOps matters and how it changes development methodologies and organizational structure. Good To Know - Conflicting View Objects and Shared Entity | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis shares his thoughts -- and a sample application -- dealing with an "interesting ADF behavior" encountered over the weekend. Cloud Deployment Models | B. R. Clouse Looking out for the cloud newbies... "As the cloud paradigm grows in depth and breadth, more readers are approaching the topic for the first time, or from a new perspective," says B. R. Clouse. "This blog is a basic review of cloud deployment models, to help orient newcomers and neophytes." Service governance morphs into cloud API management | David Linthicum "When building and using clouds, the ability to manage APIs or services is the single most important item you can provide to ensure the success of the project," says David Linthicum. "But most organizations driving a cloud project for the first time have no experience handling a service-based architecture and don't see the need for API management until after deployment. By then, it's too late." Oracle Fusion Middleware Security: Password Policy in OAM 11g R2 | Rob Otto Rob Otto continues the Oracle Fusion Middleware A-Team "Oracle Access Manager Academy" series with a detailed look at OAM's ability to support "a subset of password management processes without the need to use Oracle Identity Manager and LDAP Sync." Understanding the JSF Lifecycle and ADF Optimized Lifecycle | Steven Davelaar Could you call that a surprise ending? Oracle WebCenter & ADF Architecture Team (A-Team) member learned a lot more than he expected while creating a UKOUG presentation entitled "What you need to know about JSF to be succesful with ADF." Expanding on requestaudit - Tracing who is doing what...and for how long | Kyle Hatlestad "One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing," says Oracle Fusion Middleware A-Team architect Kyle Hatlestad. Get up close and technical in his post. Thought for the Day "There is no code so big, twisted, or complex that maintenance can't make it worse." — Gerald Weinberg Source: SoftwareQuotes.com

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  • Refactoring FizzBuzz

    - by MarkPearl
    A few years ago I blogger about FizzBuzz, at the time the post was prompted by Scott Hanselman who had podcasted about how surprized he was that some programmers could not even solve the FizzBuzz problem within a reasonable period of time during a job interview. At the time I thought I would give the problem a go in F# and sure enough the solution was fairly simple – I then also did a basic solution in C# but never posted it. Since then I have learned that being able to solve a problem and how you solve the problem are two totally different things. Today I decided to give the problem a retry and see if I had learnt anything new in the last year or so. Here is how my solution looked after refactoring… Solution 1 – Cheap and Nasty public class FizzBuzzCalculator { public string NumberFormat(int number) { var numDivisibleBy3 = (number % 3) == 0; var numDivisibleBy5 = (number % 5) == 0; if (numDivisibleBy3 && numDivisibleBy5) return String.Format("{0} FizzBuz", number); else if (numDivisibleBy3) return String.Format("{0} Fizz", number); else if (numDivisibleBy5) return String.Format("{0} Buz", number); return number.ToString(); } } class Program { static void Main(string[] args) { var fizzBuzz = new FizzBuzzCalculator(); for (int i = 0; i < 100; i++) { Console.WriteLine(fizzBuzz.NumberFormat(i)); } } } My first attempt I just looked at solving the problem – it works, and could be an acceptable solution but tonight I thought I would see how far  I could refactor it… The section I decided to focus on was the mass of if..else code in the NumberFormat method. Solution 2 – Replacing If…Else with a Dictionary public class FizzBuzzCalculator { private readonly Dictionary<Tuple<bool, bool>, string> _mappings; public FizzBuzzCalculator(Dictionary<Tuple<bool, bool>, string> mappings) { _mappings = mappings; } public string NumberFormat(int number) { var numDivisibleBy3 = (number % 3) == 0; var numDivisibleBy5 = (number % 5) == 0; var mappedKey = new Tuple<bool, bool>(numDivisibleBy3, numDivisibleBy5); return String.Format("{0} {1}", number, _mappings[mappedKey]); } } class Program { static void Main(string[] args) { var mappings = new Dictionary<Tuple<bool, bool>, string> { { new Tuple<bool, bool>(true, true), "- FizzBuzz"}, { new Tuple<bool, bool>(true, false), "- Fizz"}, { new Tuple<bool, bool>(false, true), "- Buzz"}, { new Tuple<bool, bool>(false, false), ""} }; var fizzBuzz = new FizzBuzzCalculator(mappings); for (int i = 0; i < 100; i++) { Console.WriteLine(fizzBuzz.NumberFormat(i)); } Console.ReadLine(); } } In my second attempt I looked at removing the if else in the NumberFormat method. A dictionary proved to be useful for this – I added a constructor to the class and injected the dictionary mapping. One could argue that this is totally overkill, but if I was going to use this code in a large system an approach like this makes it easy to put this data in a configuration file, which would up its OC (Open for extensibility, closed for modification principle). I could of course take the OC principle even further – the check for divisibility by 3 and 5 is tightly coupled to this class. If I wanted to make it 4 instead of 3, I would need to adjust this class. This introduces my third refactoring. Solution 3 – Introducing Delegates and Injecting them into the class public delegate bool FizzBuzzComparison(int number); public class FizzBuzzCalculator { private readonly Dictionary<Tuple<bool, bool>, string> _mappings; private readonly FizzBuzzComparison _comparison1; private readonly FizzBuzzComparison _comparison2; public FizzBuzzCalculator(Dictionary<Tuple<bool, bool>, string> mappings, FizzBuzzComparison comparison1, FizzBuzzComparison comparison2) { _mappings = mappings; _comparison1 = comparison1; _comparison2 = comparison2; } public string NumberFormat(int number) { var mappedKey = new Tuple<bool, bool>(_comparison1(number), _comparison2(number)); return String.Format("{0} {1}", number, _mappings[mappedKey]); } } class Program { private static bool DivisibleByNum(int number, int divisor) { return number % divisor == 0; } public static bool Divisibleby3(int number) { return number % 3 == 0; } public static bool Divisibleby5(int number) { return number % 5 == 0; } static void Main(string[] args) { var mappings = new Dictionary<Tuple<bool, bool>, string> { { new Tuple<bool, bool>(true, true), "- FizzBuzz"}, { new Tuple<bool, bool>(true, false), "- Fizz"}, { new Tuple<bool, bool>(false, true), "- Buzz"}, { new Tuple<bool, bool>(false, false), ""} }; var fizzBuzz = new FizzBuzzCalculator(mappings, Divisibleby3, Divisibleby5); for (int i = 0; i < 100; i++) { Console.WriteLine(fizzBuzz.NumberFormat(i)); } Console.ReadLine(); } } I have taken this one step further and introduced delegates that are injected into the FizzBuzz Calculator class, from an OC principle perspective it has probably made it more compliant than the previous Solution 2, but there seems to be a lot of noise. Anonymous Delegates increase the readability level, which is what I have done in Solution 4. Solution 4 – Anon Delegates public delegate bool FizzBuzzComparison(int number); public class FizzBuzzCalculator { private readonly Dictionary<Tuple<bool, bool>, string> _mappings; private readonly FizzBuzzComparison _comparison1; private readonly FizzBuzzComparison _comparison2; public FizzBuzzCalculator(Dictionary<Tuple<bool, bool>, string> mappings, FizzBuzzComparison comparison1, FizzBuzzComparison comparison2) { _mappings = mappings; _comparison1 = comparison1; _comparison2 = comparison2; } public string NumberFormat(int number) { var mappedKey = new Tuple<bool, bool>(_comparison1(number), _comparison2(number)); return String.Format("{0} {1}", number, _mappings[mappedKey]); } } class Program { static void Main(string[] args) { var mappings = new Dictionary<Tuple<bool, bool>, string> { { new Tuple<bool, bool>(true, true), "- FizzBuzz"}, { new Tuple<bool, bool>(true, false), "- Fizz"}, { new Tuple<bool, bool>(false, true), "- Buzz"}, { new Tuple<bool, bool>(false, false), ""} }; var fizzBuzz = new FizzBuzzCalculator(mappings, (n) => n % 3 == 0, (n) => n % 5 == 0); for (int i = 0; i < 100; i++) { Console.WriteLine(fizzBuzz.NumberFormat(i)); } Console.ReadLine(); } }   Using the anonymous delegates I think the noise level has now been reduced. This is where I am going to end this post, I have gone through 4 iterations of the code from the initial solution using If..Else to delegates and dictionaries. I think each approach would have it’s pro’s and con’s and depending on the intention of where the code would be used would be a large determining factor. If you can think of an alternative way to do FizzBuzz, add a comment!

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  • Three Ways to Take Official MySQL for Database Administrators course

    - by Antoinette O'Sullivan
    The MySQL for Database Administrators course is a 5 day course that teaches the key skills essential for MySQL Database Administrators. You can take this course in one of the following three ways: Training on Demand: Get Instructor-led training within 24 hours through streaming-video from your desk. Live Virtual Class: Live instructor-led training from your desk. Over 1000! LVC events on the schedule for the MySQL for Database Administrator course. In Class: See below for a selection of locations where you can take this training For more information on this course or teaching schedule, go to the Oracle University portal and click on MySQL or search under your country/location. A selection of the In-Class schedule for the MySQL for Database Administrator course:  Location  Date  Delivery Language  Mechelen, Belgium  10 Sept 2012  English  Prague, Czech Republic  27 Aug 2012  Czech  Nice, France  24 Sept 2012  French  Paris, France  24 Sept 2012  French  Strasbourg, France  10 Sept 2012  French  Dresden, Germany  20 Aug 2012  German  Gummersbach, Germany  27 Aug 2012  German  Hamburg, Germany  23 July 2012  German  Munich, Germany  16 July 2012  German  Munster, Germany  6 Aug 2012  German  Stuttgart, Germany  9 July 2012  German  London, Great Britan  9 July 2012  English  Belfast, Ireland  27 Aug 2012  English  Rome, Italy  30 July 2012  Italian  Windhof, Luxembourg  26 Nov 2012  English  Nieuwegein, Netherlands  1 Oct 2012  English  Oslo, Norway  10 Sept 2012  English  Warsaw, Poland  9 July 2012  Polish  Lisbon, Portugal  3 Sept 2012  European Portugese  Madrid, Spain  25 Jun 2012  Spanish  Baden Dattwil, Switzerland  19 Nov 2012  German  Zurick, Switzerland  8 Aug 2012  German  Istanbul, Turkey  27 Aug 2012  Turkish  Petaling Jaya, Malaysia  25 Jul 2012  English  Singapore  16 July 2012  English  Brisbane, Australia  30 July 2012  English  Bangkok, Thailand  30 July 2012  Thai  Edmonton, Canada  10 Sept 2012  English  Vancouver, Canada  10 Sept 2012  English  Ottawa, Canada  30 July 2012  English  Toronto, Canada  30 July 2012  English  Montreal, Canada  30 July 2012  English  Mexico City, Mexico  25 Jun 2012  Spanish With these three delivery options and an impressive LVC and In-Class schedule you should find an event to suit your needs. If you are interested in another date or location you can register your interest on the Oracle University portal.

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  • MySQL at the DOAG Conference this week in Nuremberg

    - by Bertrand Matthelié
    Planning to attend the DOAG Conference this week in Nuremberg? There will be several MySQL presentations, including the three following ones from Oracle team members: Oracle GoldenGate: Bindeglied zwischen Oracle & MySQL Datenbanken Ileana Somesan Wednesday November 21, 12:00 NoSQL and SQL: Blending the Best of Both Worlds Andrew MorganWednesday November 21, 14:00 MySQL Replikation Carsten ThalheimerWednesday November 21,  16:00 We look forward to seeing you there!

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  • Applications: The mathematics of movement, Part 1

    - by TechTwaddle
    Before you continue reading this post, a suggestion; if you haven’t read “Programming Windows Phone 7 Series” by Charles Petzold, go read it. Now. If you find 150+ pages a little too long, at least go through Chapter 5, Principles of Movement, especially the section “A Brief Review of Vectors”. This post is largely inspired from this chapter. At this point I assume you know what vectors are, how they are represented using the pair (x, y), what a unit vector is, and given a vector how you would normalize the vector to get a unit vector. Our task in this post is simple, a marble is drawn at a point on the screen, the user clicks at a random point on the device, say (destX, destY), and our program makes the marble move towards that point and stop when it is reached. The tricky part of this task is the word “towards”, it adds a direction to our problem. Making a marble bounce around the screen is simple, all you have to do is keep incrementing the X and Y co-ordinates by a certain amount and handle the boundary conditions. Here, however, we need to find out exactly how to increment the X and Y values, so that the marble appears to move towards the point where the user clicked. And this is where vectors can be so helpful. The code I’ll show you here is not ideal, we’ll be working with C# on Windows Mobile 6.x, so there is no built-in vector class that I can use, though I could have written one and done all the math inside the class. I think it is trivial to the actual problem that we are trying to solve and can be done pretty easily once you know what’s going on behind the scenes. In other words, this is an excuse for me being lazy. The first approach, uses the function Atan2() to solve the “towards” part of the problem. Atan2() takes a point (x, y) as input, Atan2(y, x), note that y goes first, and then it returns an angle in radians. What angle you ask. Imagine a line from the origin (0, 0), to the point (x, y). The angle which Atan2 returns is the angle the positive X-axis makes with that line, measured clockwise. The figure below makes it clear, wiki has good details about Atan2(), give it a read. The pair (x, y) also denotes a vector. A vector whose magnitude is the length of that line, which is Sqrt(x*x + y*y), and a direction ?, as measured from positive X axis clockwise. If you’ve read that chapter from Charles Petzold’s book, this much should be clear. Now Sine and Cosine of the angle ? are special. Cosine(?) divides x by the vectors length (adjacent by hypotenuse), thus giving us a unit vector along the X direction. And Sine(?) divides y by the vectors length (opposite by hypotenuse), thus giving us a unit vector along the Y direction. Therefore the vector represented by the pair (cos(?), sin(?)), is the unit vector (or normalization) of the vector (x, y). This unit vector has a length of 1 (remember sin2(?) + cos2(?) = 1 ?), and a direction which is the same as vector (x, y). Now if I multiply this unit vector by some amount, then I will always get a point which is a certain distance away from the origin, but, more importantly, the point will always be on that line. For example, if I multiply the unit vector with the length of the line, I get the point (x, y). Thus, all we have to do to move the marble towards our destination point, is to multiply the unit vector by a certain amount each time and draw the marble, and the marble will magically move towards the click point. Now time for some code. The application, uses a timer based frame draw method to draw the marble on the screen. The timer is disabled initially and whenever the user clicks on the screen, the timer is enabled. The callback function for the timer follows the standard Update and Draw cycle. private double totLenToTravelSqrd = 0; private double startPosX = 0, startPosY = 0; private double destX = 0, destY = 0; private void Form1_MouseUp(object sender, MouseEventArgs e) {     destX = e.X;     destY = e.Y;     double x = marble1.x - destX;     double y = marble1.y - destY;     //calculate the total length to be travelled     totLenToTravelSqrd = x * x + y * y;     //store the start position of the marble     startPosX = marble1.x;     startPosY = marble1.y;     timer1.Enabled = true; } private void timer1_Tick(object sender, EventArgs e) {     UpdatePosition();     DrawMarble(); } Form1_MouseUp() method is called when ever the user touches and releases the screen. In this function we save the click point in destX and destY, this is the destination point for the marble and we also enable the timer. We store a few more values which we will use in the UpdatePosition() method to detect when the marble has reached the destination and stop the timer. So we store the start position of the marble and the square of the total length to be travelled. I’ll leave out the term ‘sqrd’ when speaking of lengths from now on. The time out interval of the timer is set to 40ms, thus giving us a frame rate of about ~25fps. In the timer callback, we update the marble position and draw the marble. We know what DrawMarble() does, so here, we’ll only look at how UpdatePosition() is implemented; private void UpdatePosition() {     //the vector (x, y)     double x = destX - marble1.x;     double y = destY - marble1.y;     double incrX=0, incrY=0;     double distanceSqrd=0;     double speed = 6;     //distance between destination and current position, before updating marble position     distanceSqrd = x * x + y * y;     double angle = Math.Atan2(y, x);     //Cos and Sin give us the unit vector, 6 is the value we use to magnify the unit vector along the same direction     incrX = speed * Math.Cos(angle);     incrY = speed * Math.Sin(angle);     marble1.x += incrX;     marble1.y += incrY;     //check for bounds     if ((int)marble1.x < MinX + marbleWidth / 2)     {         marble1.x = MinX + marbleWidth / 2;     }     else if ((int)marble1.x > (MaxX - marbleWidth / 2))     {         marble1.x = MaxX - marbleWidth / 2;     }     if ((int)marble1.y < MinY + marbleHeight / 2)     {         marble1.y = MinY + marbleHeight / 2;     }     else if ((int)marble1.y > (MaxY - marbleHeight / 2))     {         marble1.y = MaxY - marbleHeight / 2;     }     //distance between destination and current point, after updating marble position     x = destX - marble1.x;     y = destY - marble1.y;     double newDistanceSqrd = x * x + y * y;     //length from start point to current marble position     x = startPosX - (marble1.x);     y = startPosY - (marble1.y);     double lenTraveledSqrd = x * x + y * y;     //check for end conditions     if ((int)lenTraveledSqrd >= (int)totLenToTravelSqrd)     {         System.Console.WriteLine("Stopping because destination reached");         timer1.Enabled = false;     }     else if (Math.Abs((int)distanceSqrd - (int)newDistanceSqrd) < 4)     {         System.Console.WriteLine("Stopping because no change in Old and New position");         timer1.Enabled = false;     } } Ok, so in this function, first we subtract the current marble position from the destination point to give us a vector. The first three lines of the function construct this vector (x, y). The vector (x, y) has the same length as the line from (marble1.x, marble1.y) to (destX, destY) and is in the direction pointing from (marble1.x, marble1.y) to (destX, destY). Note that marble1.x and marble1.y denote the center point of the marble. Then we use Atan2() to get the angle which this vector makes with the positive X axis and use Cosine() and Sine() of that angle to get the unit vector along that same direction. We multiply this unit vector with 6, to get the values which the position of the marble should be incremented by. This variable, speed, can be experimented with and determines how fast the marble moves towards the destination. After this, we check for bounds to make sure that the marble stays within the screen limits and finally we check for the end condition and stop the timer. The end condition has two parts to it. The first case is the normal case, where the user clicks well inside the screen. Here, we stop when the total length travelled by the marble is greater than or equal to the total length to be travelled. Simple enough. The second case is when the user clicks on the very corners of the screen. Like I said before, the values marble1.x and marble1.y denote the center point of the marble. When the user clicks on the corner, the marble moves towards the point, and after some time tries to go outside of the screen, this is when the bounds checking comes into play and corrects the marble position so that the marble stays inside the screen. In this case the marble will never travel a distance of totLenToTravelSqrd, because of the correction is its position. So here we detect the end condition when there is not much change in marbles position. I use the value 4 in the second condition above. After experimenting with a few values, 4 seemed to work okay. There is a small thing missing in the code above. In the normal case, case 1, when the update method runs for the last time, marble position over shoots the destination point. This happens because the position is incremented in steps (which are not small enough), so in this case too, we should have corrected the marble position, so that the center point of the marble sits exactly on top of the destination point. I’ll add this later and update the post. This has been a pretty long post already, so I’ll leave you with a video of how this program looks while running. Notice in the video that the marble moves like a bot, without any grace what so ever. And that is because the speed of the marble is fixed at 6. In the next post we will see how to make the marble move a little more elegantly. And also, if Atan2(), Sine() and Cosine() are a little too much to digest, we’ll see how to achieve the same effect without using them, in the next to next post maybe. Ciao!

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  • Oracle Announces Release of PeopleSoft HCM 9.1 Feature Pack 2

    - by Jay Zuckert
    Big things sometimes come in small packages.  Today Oracle announced the availability of PeopleSoft HCM 9.1 Feature Pack 2 which delivers a new HR self service user experience that fundamentally changes the way managers and employees interact with the HCM system.  Earlier this year we reviewed a number of new concept designs with our Customer Advisory Boards.  With the accelerated feature pack development cycle we have adopted, these innovations are  now available to all 9.1 customers without the need for an upgrade.   There are no new products that need to be licensed for the capabilities below. For more details on Feature Pack 2, please see the Oracle press release. Included in Feature Pack 2 is a new search-based menu-free navigation that allows managers to search for employees by name and take actions directly from the secure search results.  For example, a manager can now simply type in part of an employee’s first or last name and receive meaningful results from documents related to performance, compensation, learning, recruiting, career planning and more.   Delivered actions can be initiated directly from these search results and the actions are securely tied to HCM security and user role.  The feature pack also includes new pages that will enable managers to be more productive by aggregating key employee data into a single page.  The new Manager Dashboard and Talent Summary provide a consolidated view of data related to a manager’s team and individual team members, respectively.   The Manager Dashboard displays information relevant to their direct reports including team learning, objective alignment, alerts, and pending approvals requiring their attention.  The Talent Summary provides managers with an aggregated view of talent management-related data for an individual employee including performance history, salary history, succession options, total rewards, and competencies.   The information displayed in both the Manager Dashboard and Talent Summary is configurable by system administrators and can be personalized by each of your managers. Other Feature Pack 2 enhancements allow organizations to administer Matrix or Dotted-Line Relationship Management, which addresses the challenge of tracking and maintaining project-based organizations that cut across the enterprise and geographic regions.  From within the Company Directory and Org Viewer organization charts, managers now have access to manager self-service transactions from related actions.  More than 70 manager and employee self-service transactions have been tied into the related action framework accessible from Org Viewer, Manager Dashboard, Talent Summary and Secure Enterprise Search (SES) results.  In addition to making it easier to access manager self-service transactions, the feature pack delivers streamlined transaction pages making everyday tasks such as promoting an employee faster and more efficient. With the delivery of PeopleSoft HCM 9.1 Feature Pack 2, Oracle continues to deliver on its commitment to our PeopleSoft customers.  With this feature pack, HCM 9.1 customers will be able to deploy the newest functionality quickly, without a major release upgrade, and realize added value from their existing PeopleSoft investment.    For customers newly deploying 9.1, a new download with all of Feature Pack 2  will be available early next year.   This will aslo include recertified upgrade paths from 8.8, 8.9 and 9.0, for customers in the upgrade process.

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  • Archbeat Link-O-Rama Top 10 Facebook Faves for October 20-26, 2013

    - by OTN ArchBeat
    What are the 4,460 fans of the OTN ArchBeat Facebook Page talking about? The list below represents the Top 10 most popular articles, blog posts, and other content from across the community. Enterprise Grade Deployment Considerations for Oracle Identity Manager AD Connector | Firdaus Fraz Oracle Fusion Middleware solution architect Firdaus Fraz illustrates provides best practice recommendations for setting up an enterprise deployment environment for the OIM connector for Microsoft Active Directory. A Roadmap for SOA Development and Delivery | Mark Nelson Do you know the way to S-O-A? Mark Nelson does. His latest blog post, part of an ongoing series, will help to keep you from getting lost along the way. The road ahead for WebLogic 12c | Edwin Biemond Oracle ACE Edwin Biemond shares his thoughts on announced new features in Oracle WebLogic 12.1.3 & 12.1.4 and compares those upcoming releases to Oracle WebLogic 12.1.2. Oracle GoldenGate 12c - New Release, New Features | Michael Rainey Rittman Mead's Michael Rainey takes you on guided tour through the GoldenGate 12c features that "are relevant to data warehouse and data migration work we typically see in the business intelligence world." Reproducing WebLogic Stuck Threads with ADF CreateInsert Operation and ORDER BY Clause | Andrejus Baranovsikis Another post from Oracle ACE Director Andrejus Baranovsikis on dealing with WebLogic Stuck Threads. This one includes a test case application you can download. The Impact of SaaS - The Times They Are A-Changin' | Floyd Teter Oracle ACE Director Floyd Teter shares some truly interesting insight gained in conversations with three Fortune 500 CIOs. Configure Oracle Identity Manager AD/LDAP Authentication | Arda Eralp A step-by-step how-to from a member of the Fusion Middleware Applications Consultancy team. Java-Powered Robot Named NAO Wows Crowds | Tori Wieldt Tori Wieldt interviews a robot and human. Updated ODI Statement of Direction | Robert Schweighardt Heads up Oracle Data Integrator fans! A new product statement of direction document is available, offering "an overview of the strategic product plans for Oracle’s data integration products for bulk data movement and transformation, specifically Oracle Data Integrator (ODI) and Oracle Warehouse Builder (OWB)." Oracle BI Apps 11.1.1.7.1 – GoldenGate Integration - Part 2: Setup and Configuration | Michael Rainey Michael Rainey continues his series with another technical article for you GoldenGate fans. Thought for the Day "Intuition will tell the thinking mind where to look next." — Jonas Salk, American medical researcher and virologist (October 28, 1914 – June 23, 1995) Source: brainyquote.com

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  • Always disable the 8.3 name creation on Windows before installing WebCenter Content or WebLogic Server

    - by Kevin Smith
    You should always disable the 8.3 name creation feature when installing WebCenter Content on a Windows platform. The installs will normally work without it disabled, but you will find the weird 8.3 file and directory names in all the config files. Disabling it can also improve performance. On Windows XP and Windows Server 2003 and above you can do it with this command: fsutil.exe behavior set disable8dot3 1 To make sure it is disabled you can run this command to check: fsutil.exe behavior query disable8dot3 If the 8.3 file name creation is disabled you will see the following output from the command: The registry state of NtfsDisable8dot3NameCreation is 1 (Disable 8dot3 name creation on all volumes). Here is a Microsoft note on how to do this on Windows 2000 and Windows NT. How to Disable the 8.3 Name Creation on NTFS Partitions

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  • The Joy Of Hex

    - by Jim Giercyk
    While working on a mainframe integration project, it occurred to me that some basic computer concepts are slipping into obscurity. For example, just about anyone can tell you that a 64-bit processor is faster than a 32-bit processer. A grade school child could tell you that a computer “speaks” in ‘1’s and ‘0’s. Some people can even tell you that there are 8 bits in a byte. However, I have found that even the most seasoned developers often can’t explain the theory behind those statements. That is not a knock on programmers; in the age of IntelliSense, what reason do we have to work with data at the bit level? Many computer theory classes treat bit-level programming as a thing of the past, no longer necessary now that storage space is plentiful. The trouble with that mindset is that the world is full of legacy systems that run programs written in the 1970’s.  Today our jobs require us to extract data from those systems, regardless of the format, and that often involves low-level programming. Because it seems knowledge of the low-level concepts is waning in recent times, I thought a review would be in order.       CHARACTER: See Spot Run HEX: 53 65 65 20 53 70 6F 74 20 52 75 6E DECIMAL: 83 101 101 32 83 112 111 116 32 82 117 110 BINARY: 01010011 01100101 01100101 00100000 01010011 01110000 01101111 01110100 00100000 01010010 01110101 01101110 In this example, I have broken down the words “See Spot Run” to a level computers can understand – machine language.     CHARACTER:  The character level is what is rendered by the computer.  A “Character Set” or “Code Page” contains 256 characters, both printable and unprintable.  Each character represents 1 BYTE of data.  For example, the character string “See Spot Run” is 12 Bytes long, exclusive of the quotation marks.  Remember, a SPACE is an unprintable character, but it still requires a byte.  In the example I have used the default Windows character set, ASCII, which you can see here:  http://www.asciitable.com/ HEX:  Hex is short for hexadecimal, or Base 16.  Humans are comfortable thinking in base ten, perhaps because they have 10 fingers and 10 toes; fingers and toes are called digits, so it’s not much of a stretch.  Computers think in Base 16, with numeric values ranging from zero to fifteen, or 0 – F.  Each decimal place has a possible 16 values as opposed to a possible 10 values in base 10.  Therefore, the number 10 in Hex is equal to the number 16 in Decimal.  DECIMAL:  The Decimal conversion is strictly for us humans to use for calculations and conversions.  It is much easier for us humans to calculate that [30 – 10 = 20] in decimal than it is for us to calculate [1E – A = 14] in Hex.  In the old days, an error in a program could be found by determining the displacement from the entry point of a module.  Since those values were dumped from the computers head, they were in hex. A programmer needed to convert them to decimal, do the equation and convert back to hex.  This gets into relative and absolute addressing, a topic for another day.  BINARY:  Binary, or machine code, is where any value can be expressed in 1s and 0s.  It is really Base 2, because each decimal place can have a possibility of only 2 characters, a 1 or a 0.  In Binary, the number 10 is equal to the number 2 in decimal. Why only 1s and 0s?  Very simply, computers are made up of lots and lots of transistors which at any given moment can be ON ( 1 ) or OFF ( 0 ).  Each transistor is a bit, and the order that the transistors fire (or not fire) is what distinguishes one value from  another in the computers head (or CPU).  Consider 32 bit vs 64 bit processing…..a 64 bit processor has the capability to read 64 transistors at a time.  A 32 bit processor can only read half as many at a time, so in theory the 64 bit processor should be much faster.  There are many more factors involved in CPU performance, but that is the fundamental difference.    DECIMAL HEX BINARY 0 0 0000 1 1 0001 2 2 0010 3 3 0011 4 4 0100 5 5 0101 6 6 0110 7 7 0111 8 8 1000 9 9 1001 10 A 1010 11 B 1011 12 C 1100 13 D 1101 14 E 1110 15 F 1111   Remember that each character is a BYTE, there are 2 HEX characters in a byte (called nibbles) and 8 BITS in a byte.  I hope you enjoyed reading about the theory of data processing.  This is just a high-level explanation, and there is much more to be learned.  It is safe to say that, no matter how advanced our programming languages and visual studios become, they are nothing more than a way to interpret bits and bytes.  There is nothing like the joy of hex to get the mind racing.

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  • Source-control your BI Publisher reports

    - by Dmitry Nefedkin
    Version control systems (VCS) like Subversion, Git and the others has been widely adopted and became the must-have tool in any software development project. Source artifacts and checked out, modified, checked in, all the history of changes is tracked by the VCS.  But what if the development tool stores the source/configuration artifacts not in your laptop's hard drive, but in some shared repository instead? Well, we definitely need a way for export/import our artifacts from/to this repository.   Oracle BI Publisher report development approach is based on such a shared repository model (catalog), and starting from BI Publisher 11.1.1.5 Oracle ships Catalog Utility, which can be utilized to export/import the reports from the command line.  To start using the BI Publisher Catalog Utility you should: Go to the file system of the server where BI Publisher binaries has been installed and locate the following file: <MW_HOME>/Oracle_BI1/clients/bipublisher/BIPCatalogUtil.zip Copy the file to your local filesystem and unzip it. I will refer to this unzipped directory as <BIP_CLIENT_DIR> below If you do not want to pass server BI Publisher server URL, username and password during each invocation, modify the corresponding values inside <BIP_CLIENT_DIR>/config/xmlp-client-config.xml Open the terminal window and go to <BIP_CLIENT_DIR>/bin Make sure that the following environment variables are set: JAVA_HOME, ORACLE_HOME Now it's time to run the utility: if you are on Linux - just run BIPCatalogUtil.sh and pass the parameters according to the utility documentation if you are on MS Windows the bad news are that the command script for MS Windows is missing, and support.oracle.com note 1333726.1 says that a temporary solution is "create a .cmd file by setting up a classpath and copying the same commands from the .sh script". The good news are that I've created this script already,  please download the it from GitHub Hope you will find this utility useful during you day-by-day BI Publisher development. 

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  • Updated Whitepapers for OUFW 4.0.1

    - by Anthony Shorten
    The whitepapers are progressively being updated for new facilities in Oracle Utilities Application Framework V4.0.1. The documents now will cover other versions of Oracle Utilities Application Framework (V2.1, V2.2, V4.0.1). The first round of updates are now available on My Oracle Support: 942074.1 - XAI Best Practices 836362.1 - Batch Best Practices 773473.1 - Oracle Utilities Application Framework Security Overview These have been updated for the new whitepaper format as well as the content. Content that is related to specific versions of the Framework are marked accordingly. New content since the last update are also indicated accordingly.

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  • Building on someone else's DefaultButton Silverlight work...

    - by KyleBurns
    This week I was handed a "simple" requirement - have a search screen execute its search when the user pressed the Enter key instead of having to move hands from keyboard to mouse and click Search.  That is a reasonable request that has been met for years both in Windows and Web apps.  I did a quick scan for code to pilfer and found Patrick Cauldwell's Blog posting "A 'Default Button' In Silverlight".  This posting was a great start and I'm glad that the basic work had been done for me, but I ran into one issue - when using bound textboxes (I'm a die-hard MVVM enthusiast when it comes to Silverlight development), the search was being executed before the textbox I was in when the Enter key was pressed updated its bindings.  With a little bit of reflection work, I think I have found a good generic solution that builds upon Patrick's to make it more binding-friendly.  Also, I wanted to set the DefaultButton at a higher level than on each TextBox (or other control for that matter), so the use of mine is intended to be set somewhere such as the LayoutRoot or other high level control and will apply to all controls beneath it in the control tree.  I haven't tested this on controls that treat the Enter key special themselves in the mix. The real change from Patrick's solution here is that in the KeyUp event, I grab the source of the KeyUp event (in my case the textbox containing search criteria) and loop through the static fields on the element's type looking for DependencyProperty instances.  When I find a DependencyProperty, I grab the value and query for bindings.  Each time I find a binding, UpdateSource is called to make sure anything bound to any property of the field has the opportunity to update before the action represented by the DefaultButton is executed. Here's the code: public class DefaultButtonService { public static DependencyProperty DefaultButtonProperty = DependencyProperty.RegisterAttached("DefaultButton", typeof (Button), typeof (DefaultButtonService), new PropertyMetadata (null, DefaultButtonChanged)); private static void DefaultButtonChanged(DependencyObject d, DependencyPropertyChangedEventArgs e) { var uiElement = d as UIElement; var button = e.NewValue as Button; if (uiElement != null && button != null) { uiElement.KeyUp += (sender, arg) => { if (arg.Key == Key.Enter) { var element = arg.OriginalSource as FrameworkElement; if (element != null) { UpdateBindings(element); } if (button.IsEnabled) { button.Focus(); var peer = new ButtonAutomationPeer(button); var invokeProv = peer.GetPattern(PatternInterface.Invoke) as IInvokeProvider; if (invokeProv != null) invokeProv.Invoke(); arg.Handled = true; } } }; } } public static DefaultButtonService GetDefaultButton(UIElement obj) { return (DefaultButtonService) obj.GetValue(DefaultButtonProperty); } public static void SetDefaultButton(DependencyObject obj, DefaultButtonService button) { obj.SetValue(DefaultButtonProperty, button); } public static void UpdateBindings(FrameworkElement element) { element.GetType().GetFields(BindingFlags.Public | BindingFlags.Static).ForEach(field => { if (field.FieldType.IsAssignableFrom(typeof(DependencyProperty))) { try { var dp = field.GetValue(null) as DependencyProperty; if (dp != null) { var binding = element.GetBindingExpression(dp); if (binding != null) { binding.UpdateSource(); } } } // ReSharper disable EmptyGeneralCatchClause catch (Exception) // ReSharper restore EmptyGeneralCatchClause { // swallow exceptions } } }); } }

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  • To access parentAM instance from within nestedAM JUnit test class

    - by Abhishek Dwivedi
    In normal model project, the way to access parent AM from within nested AM is simple - ParentAMImpl parentAM =  (ParentAMImpl)this.getRootApplicationModule(); However, the same approach doesn't help in JUnit model project. Use the following approach -  Inside setUp() method --  ParentAM parentAM =  (ParentAM)Configuration.createRootApplicationModule(ROOT_AM, ROOT_AM_CONFIG); Inside tearDown() method -- Configuration.releaseRootApplicationModule(parentAM, true);

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Community Outreach - Where Should I Go

    - by Roger Brinkley
    A few days ago I was talking to person new to community development and they asked me what guidelines I used to determine the worthiness of a particular event. After our conversation was over I thought about it a little bit more and figured out there are three ways to determine if any event (be it conference, blog, podcast or other social medias) is worth doing: Transferability, Multiplication, and Impact. Transferability - Is what I have to say useful to the people that are going to hear it. For instance, consider a company that has product offering that can connect up using a number of languages like Scala, Grovey or Java. Sending a Scala expert to talk about Scala and the product is not transferable to a Java User Group, but a Java expert doing the same talk with a Java slant is. Similarly, talking about JavaFX to any Java User Group meeting in Brazil was pretty much a wasted effort until it was open sourced. Once it was open sourced it was well received. You can also look at transferability in relation to the subject matter that you're dealing with. How transferable is a presentation that I create. Can I, or a technical writer on the staff, turn it into some technical document. Could it be converted into some type of screen cast. If we have a regular podcast can we make a reference to the document, catch the high points or turn it into a interview. Is there a way of using this in the sales group. In other words is the document purely one dimensional or can it be re-purposed in other forms. Multiplication - On every trip I'm looking for 2 to 5 solid connections that I can make with developers. These are long term connections, because I know that once that relationship is established it will lead to another 2 - 5 from that connection and within a couple of years were talking about some 100 connections from just one developer. For instance, when I was working on JavaHelp in 2000 I hired a science teacher with a programming background. We've developed a very tight relationship over the year though we rarely see each other more than once a year. But at this JavaOne, one of his employees came up to me and said, "Richard (Rick Hard in Czech) told me to tell you that he couldn't make it to JavaOne this year but if I saw you to tell you hi". Another example is from my Mobile & Embedded days in Brasil. On our very first FISL trip about 5 years ago there were two university students that had created a project called "Marge". Marge was a Bluetooth framework that made connecting bluetooth devices easier. I invited them to a "Sun" dinner that evening. Originally they were planning on leaving that afternoon, but they changed their plans recognizing the opportunity. Their eyes were as big a saucers when they realized the level of engineers at the meeting. They went home started a JUG in Florianoplis that we've visited more than a couple of times. One of them went to work for Brazilian government lab like Berkley Labs, MIT Lab, John Hopkins Applied Physicas Labs or Lincoln Labs in the US. That presented us with an opportunity to show Embedded Java as a possibility for some of the work they were doing there. Impact - The final criteria is how life changing is what I'm going to say be to the individuals I'm reaching. A t-shirt is just a token, but when I reach down and tug at their developer hearts then I know I've succeeded. I'll never forget one time we flew all night to reach Joan Pasoa in Northern Brazil. We arrived at 2am went immediately to our hotel only to be woken up at 6 am to travel 2 hours by car to the presentation hall. When we arrived we were totally exhausted. Outside the facility there were 500 people lined up to hear 6 speakers for the day. That itself was uplifting.  I delivered one of my favorite talks on "I have passion". It was a talk on golf and embedded java development, "Find your passion". When we finished a couple of first year students came up to me and said how much my talk had inspired them. FISL is another great example. I had been about 4 years in a row. FISL is a very young group of developers so capturing their attention is important. Several of the students will come back 2 or 3 years later and ask me questions about research or jobs. And then there's Louis. Louis is one my favorite Brazilians. I can only describe him as a big Brazilian teddy bear. I see him every year at FISL. He works primarily in Java EE but he's attended every single one of my talks over the last 4 years. I can't tell you why, but he always greets me and gives me a hug. For some reason I've had a real impact. And of course when it comes to impact you don't just measure a presentation but every single interaction you have at an event. It's the hall way conversations, the booth conversations, but more importantly it's the conversations at dinner tables or in the cars when you're getting transported to an event. There's a good story that illustrates this. Last year in the spring I was traveling to Goiânia in Brazil. I've been there many times and leaders there no me well. One young man has picked me up at the airport on more than one occasion. We were going out to dinner one evening and he brought his girl friend along. One thing let to another and I eventually asked him, in front of her, "Why haven't you asked her to marry you?" There were all kinds of excuses and she just looked at him and smiled. When I came back in December for JavaOne he came and sought me. "I just want to tell you that I thought a lot about what you said, and I asked her to marry me. We're getting married next Spring." Sometimes just one presentation is all it takes to make an impact. Other times it takes years. Some impacts are directly related to the company and some are more personal in nature. It doesn't matter which it is because it's having the impact that matters.

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  • Give Us Your Thoughts About Oracle Designs

    - by Tom Caldecott-Oracle
    Participate in the Onsite Usability Lab at Oracle OpenWorld 2014 Want to impress your colleagues? Your manager? Your mom? Imagine being able to say to them, “So, did I ever tell you about the time I helped Oracle design some of their hot applications?” Yes, that opportunity is coming up—at Oracle OpenWorld.  The Oracle Applications User Experience team will host an onsite usability lab at the 2014 conference. You can participate and give us your thoughts about proposed designs for Oracle Human Capital Management Cloud and Oracle Sales Cloud, Oracle Fusion Applications for procurement and supply chain, Oracle E-Business Suite and PeopleSoft applications, social relationship management, BI applications, Oracle Fusion Middleware, and more.  Your feedback will directly affect the usability of Oracle applications to make them intuitive, easy to use. You’ll make a difference. And that should score you points with peers, friends, and family. Of course, for your mom, first you’ll probably have to explain to her again what you do for a living. If you’re interested in participating, you must sign up in advance. Space is limited. Participation requires your company or organization to have a Customer Participation Confidentiality Agreement (CPCA) on file. Don’t have one? Let us know, and we’ll start the process. Sign up now for the onsite usability lab. When?  Monday, September 29 - Wednesday, October 1, 2014  Where?  InterContinental San Francisco Want to know about other Oracle Applications User Experience activities at Oracle OpenWorld? Visit UsableApps.

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