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  • Forrester- The Right Customer Experience Strategy

    - by Divya Malik
    I am blogging from a warm, sunny NYC today. We are here, sponsoring and attending Forrester's Customer Experience Forum 2011. Customer Experience Management has been a key area of focus for us in CRM. Our VP of CRM and eCommerce Product Marketing Kirk Mosher will be the first presenter of the Day (Tuesday morning at 7.30 am) with a breakfast session titled "Winning With A Superior Cross-Channel Customer Experience" . We are also showcasing some exciting new demos across our CRM and Commerce product lines in the areas of Integrated Sales and Marketing, Multi-Channel Commerce and Integrated Outlook and Mobile solutions on the demo floor. For those of you who are attending, do stop by, and see the latest in CRM innovations from Oracle, and talk to some experienced sales consultants. You can find more information about Oracle's CRM solutions here.  

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  • Introduction to WebCenter Personalization Server

    - by cindy.mcmullen(at)oracle.com
    IntroductionThe next release of Oracle WebCenter will include a new product:  the Personalization Server, developed by team members of Boulder Labs.  This team is comprised largely of the previous WebLogic Portal group, with several members having nearly 10 years' experience in personalization technologies.Customization is not PersonalizationCustomization is more of a static application behavior, such as retrieving and applying user preferences.  Personalization, on the other hand, delivers dynamic content based on run-time knowledge of the user.  It uses technology to accommodate the differences between individuals, producing the "a-ha!" experience.    WebCenter Personalization Server (WCPS) is able to integrate with and leverage many systems (property service, content management, user profile information, a recommendation service) to bring together a uniquely personalized user experience.Stay TunedUpcoming posts will discuss WCPS architecture, the Property Service, and the configuration and invocation of the OOTB "providers" such as CMIS, Activity Graph, and People Connections.    

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  • I Start!

    - by andyleonard
    I originally titled this post "I Quit!" but decided that doesn't set the proper tone and definitely does not match my feelings about the upcoming transitions in my life. "I Start!" is much more appropriate! Introduction I've tendered my resignation from the position of Manager, ETL Team, Data Management Group, Molina Medicaid Solutions effective Friday 14 Jan 2011. "There I Was..." In 2008 my consultant billable-days - the metric I use to determine how business is going - dropped from 20 / month...(read more)

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  • "What Happens in Vegas…" - Oracle to Present at Gartner AADI Conference

    - by Bruce Tierney
    “What Happens in Vegas, Stays in Vegas”…with the exception of insights to help you jumpstart your cloud integration and mobile enablement including these three highlights from the upcoming Oracle session “Simplifying Integration - The Cloud and Mobile Prerequisite”: How To Simplify Complex Application Infrastructures – Strategies for how to simplify while expanding on-premise to integrate with SaaS applications, Oracle Cloud, and mobile enablement. Presented by Tim Hall, Oracle’s Senior Director of Product Management Customer Case Study On Cloud Integration And Mobile App Enablement – Hear BMC present tips on how they used Oracle SOA Suite to integrate with Salesforce, Eloqua, WebEx, and more than 10 other SaaS applications. Also covered will be their smartphone and tablet enablement implementation. Oracle’s Integration Solution – A brief overview of how Oracle’s core integration products provide a unified approach to the many components of integration and mobile enablement. Image: BMC's Cloud Integration using Oracle SOA Suite Stop by the Oracle booth to chat with us and join the Oracle Session on Wed. Nov 28th at 9:45 a.m. For more information about Gartner Application Architecture, Development & Integration (AADI) conference at Caesar’s Palace November 27-29 2012, see this link

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  • Any recommended forum software for commercial/busniess discussion

    - by Nick
    I am looking to create a commercial or business trading discussion board. I plan to get a forum software to install to my hosting. My main concern is the security, as I need to ensure the discussion info is shared safely among the board members only, not lack to outsiders. Cost whether Free/Paid is fine with me. Feature: Account management, Theme of forum is customizable On my mind, I have phpBB, Simple machines, bbPress but I am not sure which will fill my need. Thus, please advise what forum software will be the best choice and recommended. Thank you

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  • Oracle Enterprise Manager Ops Center 12c is now available for download at Oracle technology Network

    - by Anand Akela
    Oracle Enterprise Manager Ops Center 12c is available now for download at Oracle Technology Network (OTN ) . Oracle Enterprise Manager Ops Center web page at Oracle Technology Network Join Oracle Launch Webcast : Total Cloud Control for Systems on April 12th at 9 AM PST to learn more about  Oracle Enterprise Manager Ops Center 12c from Oracle Senior Vice President John Fowler, Oracle Vice President of Systems Management Steve Wilson and a panel of Oracle executive. Stay connected with  Oracle Enterprise Manager   :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • Podcast interview with Michael Kane

    - by mhornick
    In this podcast interview with Michael Kane, Data Scientist and Associate Researcher at Yale University, Michael discusses the R statistical programming language, computational challenges associated with big data, and two projects involving data analysis he conducted on the stock market "flash crash" of May 6, 2010, and the tracking of transportation routes bird flu H5N1. Michael also worked with Oracle on Oracle R Enterprise, a component of the Advanced Analytics option to Oracle Database Enterprise Edition. In the closing segment of the interview, Michael comments on the relationship between the data analyst and the database administrator and how Oracle R Enterprise provides secure data management, transparent access to data, and improved performance to facilitate this relationship. Listen now...

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  • Data Warehouse Best Practices

    - by jean-pierre.dijcks
    In our quest to share our endless wisdom (ahem…) one of the things we figured might be handy is recording some of the best practices for data warehousing. And so we did. And, we did some more… We now have recreated our websites on Oracle Technology Network and have a separate page for best practices, parallelism and other cool topics related to data warehousing. But the main topic of this post is the set of recorded best practices. Here is what is available (and it is a series that ties together but can be read independently), applicable for almost any database version: Partitioning 3NF schema design for a data warehouse Star schema design Data Loading Parallel Execution Optimizer and Stats management The best practices page has a lot of other useful information so have a look here.

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  • Facebook totalement hors-service cette nuit, un employé aurait dévoilé des prototypes par erreur

    Facebook totalement hors-service cette nuit, un employé aurait dévoilé des prototypes par erreur Hier soir (à partir de 22h15 heure française), Facebook a été hors service pendant près de 30 minutes. Le site n'a pourtant subi aucune attaque extérieure. En fait, il a été mis hors ligne par la firme elle-même. En cause ? Lors du passage au nouveau design des pages de marques (avec une galerie photo repensée et de nouvelles fonctionnalités de management des pages), un ingénieur de l'équipe de développement a également déployé certains prototypes internes. Ces brouillons de futurs produits de Facebook auraient dû rester secrets, et c'est pourquoi le site a été désactivé : le temps pour son staff de nettoyer...

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  • Oracle Technology Fórum május 5-én

    - by Lajos Sárecz
    Május 11-én rendezzük a tavaszi Oracle Technology Fórumot, melyen 3 szekcióban fogjuk bemutatni az Oracle technológiai újdonságokat. A félnapos rendezvény témái szkeciónként az alábbiak lesznek: Management Track: - Üzemeltetés Oracle Enterprise Manager-rel az alkalmazástól a háttértárig - Az Oracle hackelés mítosza - Változtasson kockázatok nélkül Architecture Track - Adatbázis a felhoben - Extrém nagy teljesítményu adattárházak és tranzakciós rendszerek - Oracle Maximális rendelkezésre állású architektúra Development Track - Élet a Forms után - lehetoségek, megoldások, ajánlott irányok - ADF üzleti folyamatokban, integrációs környezetben - Tartalomkezelés beágyazása ADF fejlesztési környezetbe - Oracle UCM integráció Illetve lesz két egymással párhuzamosan futó keynote eloadás a nap elején: - IT költségek csökkentése - A megkerülhetetlen ADF - Átfogó és egységes Oracle fejlesztési keretrendszer Mint látható, a rendezvény fókuszában az Oracle Database 11gR2, valamint az Oracle fejleszto eszközök lesznek. Szó fog esni a Sun Oracle Database Machine-rol és az Oracle Cloud Computing stratégiájáról is. Szeretettel várunk mindenkit, aki valamilyen szinten foglalkozik Oracle adatbázis-kezelovel és Oracle fejleszto eszközökkel. A regisztráció már elindult.

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  • Cloud and On-Premises Applications Integration using Oracle Integration Adapters

    - by Ramkumar Menon
    See how Oracle Integration adapters will continue to provide connectivity and harness information from diverse enterprise applications and technologies—both on-premises and in the cloud on our Exclusive Openworld session - "CON8642 - Cloud and On-Premises Applications Integration, Using Oracle Integration Adapters ". The session will cover the trends and themes of Application Integration today, and describe how Oracle's suite of Adapters help you integrate and extend your Applications using a Service Oriented Architecture today and in the future. Session Speakers Vikas Anand - Director, Product Management Ramkumar Menon - Senior Product Manager, SOA Suite Stephen Mcritchie - SOA Suite Product Development Schedule: Wednesday, Oct 3, 1:15 PM - 2:15 PM - Moscone South - 310, San Francisco

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  • Mark Hurd on Oracle's Strategy to Be the Best

    - by Tuula Fai
    Mark Hurd, President of Oracle, energized a packed audience this Monday morning at OpenWorld with his keynote outlining Oracle’s four-pillar strategy: Be the leader at every level of the technology stack—applications, middleware, database, operating system, virtual machine, servers, and storage Vertically integrate these levels into differentiated solutions Offer Fusion, the next generation of applications, which are modular and can run in the cloud, on-premise, or both (hybrid) Deliver this technology portfolio through industry lenses to help Oracle customers solve their problems while innovating and becoming more efficient. Hurd’s message resonated throughout Monday’s Customer Experience (CX) sessions as we learned about Oracle’s investment in integrating its best-of-breed CX solutions to deliver an end-to-end suite that addresses every part of the customer lifecycle. For example, in the area of customer service, Oracle is developing enhancements to help contact center agents: Better understand customer needs through social listening tools that are integrated with knowledge management Empower themselves with internal collaboration and mobility tools Adapt to customer needs by engaging them through chat during a service or commerce interaction so they can deliver a great customer experience while transforming from a cost- into a profit center.

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  • Gestire la relazione con il fornitore: strategie, processi, strumenti

    - by antonella.buonagurio(at)oracle.com
    Si é svolto il 3 Marzo un interessante incontro sul tema delle relazioni fra fornitori ed ufficio acquisti. Cesare Businelli , Direttore Generale Italia dell' European Institute of Purchasing Management ha illustrato, in un tempo purtoppo inferiore al necessario, come gestire le relazioni e la collaborazione con i fornitori strategici per creare valore, portando numerosi esempi di successo e stimolando l'uditorio, composto dai responsabili acquisti di piu di 20 aziende. A seguire Lino Campofiorito - Procurement Solutions Sales Consultant di Oracle ha illustrato alcune delle soluzioni informatiche a supporto. Qui potrete trovare le slides. Al termine dell'incontro molte domande per i relatori a conferma dell'interesse del tema.  Oracle Procurement Channel View more presentations from antobng82.

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  • when to use a scaled/enterprise agile software development framework and when to let agile processes 'emerge'?

    - by SHC
    There are quite a few enterprise agile software development frameworks available: Scott Ambler: Disciplined Agile Delivery Dean Leffingwell: Scaled Agile Framework Alan Shalloway: Enterprise Agile Book Craig Larman: Scaling Lean and Agile Barry Boehm: Balancing Agility and Discipline Brian Wernham: Agile Project Management in Government - DSDM I've also spoken with people that state that your enterprise agile processes should just 'emerge' and that you shouldn't need or use a framework because they constrain you. Question 1: When should one choose an enterprise agile software development framework, and when should one just let their agile processes 'emerge'. Question 2: If choosing an enterprise agile software development framework, how does one select the appropriate framework to use for their organisation? Please provide evidence of your experience or research when answering questions rather than just presenting opinions.

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  • Announcing StorageTek VSM 6 and VLE Capacity Increase

    - by uwes
    Announcing Increased Capacity on StorageTek Virtual Storage Manager System 6 (VSM6) and StorageTek Virtual Library Extension (VLE)! StorageTek Virtual Storage Manager System 6 (VSM 6) and the StorageTek Virtual Library Extension (VLE) makes data management simple for the mainframe data center - Simple to deploy, simple to manage, and simple to scale.  With this announcement, StorageTek VSM 6 as well as StorageTek VLE capacity scaling increases by 33% for StorageTek VSM 6 and 21% for StorageTek VLE.  This significant capacity increase can provide increased consolidation potential for multiple VSM 4/5’s into a single VSM 6. In addition to the StorageTek VSM 6 and VLE capacity increases we are announcing End of Life (EOL) for previous generation StorageTek VSM 6 and VLE part numbers.   Please read the Sales Bulletin on Oracle HW TRC for more details. (If you are not registered on Oracle HW TRC, click here ... and follow the instructions..) For More Information Go To: Oracle.com Tape Page Oracle Technology Network Tape Page

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  • Join us for Live Oracle Linux and Oracle VM Cloud Events in Europe

    - by Monica Kumar
    Join us for a series of live events and discover how Oracle VM and Oracle Linux offer an integrated and optimized infrastructure for quickly deploying a private cloud environment at lower cost. As one of the most widely deployed operating systems today, Oracle Linux delivers higher performance, better reliability, and stability, at a lower cost for your cloud environments. Oracle VM is an application-driven server virtualization solution fully integrated and certified with Oracle applications to deliver rapid application deployment and simplified management. With Oracle VM, you have peace of mind that the entire Oracle stack deployed is fully certified by Oracle. Register now for any of the upcoming events, and meet with Oracle experts to discuss how we can help in enabling your private cloud. Nov 20: Foundation for the Cloud: Oracle Linux and Oracle VM (Belgium) Nov 21: Oracle Linux & Oracle VM Enabling Private Cloud (Germany) Nov 28: Realize Substantial Savings and Increased Efficiency with Oracle Linux and Oracle VM (Luxembourg) Nov 29: Foundation for the Cloud: Oracle Linux and Oracle VM (Netherlands) Dec 5: MySQL Tech Tour, including Oracle Linux and Oracle VM (France) Hope to see you at one of these events!

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  • Cannot set a credential for principal 'sa'

    - by hailey
    I was trying to change the SA password on my development server this morning and got an error. Msg 15535, Level 16, State 1, Line 1 Cannot set a credential for principal 'sa'. It was a little frustrating to get an error for a seemingly simple task but then agian maybe I screwed something up.  After doing a couple of searches i found a Microsoft KB (support.microsoft.com/kb/956177) "You receive an exception in SQL Server 2008 when you try to modify the properties of the SQL Server Administrator account by using SQL Server Management Studio".  It was for SQL 2008 but it worked for my SQL 2005 sp3 server just fine.  You have to click the Map to Credential check box but you don't have to add any credetials just click the OK button to complete and that's it.

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  • Oracle VM Administration: Oracle VM Server for x86 - new Training

    - by Antoinette O'Sullivan
     Oracle VM Administration: Oracle VM Server for x86 - new course just released. This 3 day hands-on course teaches students how to build a virtualization platform using the Oracle VM Manager and Oracle VM Server for x86. Students learn how deploy and manage highly configurable, inter-connected virtual machines. The course teaches students how to install and configure Oracle VM Server for x86 as well as details of network and storage configuration, pool and repository creation, and virtual machine management. You can follow this class that brings you great hands-on experience either in-class or from your own desk.

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  • Oracle VM Administration: Oracle VM Server for x86 - new Training

    - by Antoinette O'Sullivan
     Oracle VM Administration: Oracle VM Server for x86 - new course just released. This 3 day hands-on course teaches students how to build a virtualization platform using the Oracle VM Manager and Oracle VM Server for x86. Students learn how deploy and manage highly configurable, inter-connected virtual machines. The course teaches students how to install and configure Oracle VM Server for x86 as well as details of network and storage configuration, pool and repository creation, and virtual machine management. You can follow this class that brings you great hands-on experience either in-class or from your own desk.

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  • UNHCR and Stanyslas Matayo Receive Duke's Choice Award 2012

    - by Geertjan
    This year, NetBeans Platform applications winning Duke's Choice Awards were not only AgroSense, by Ordina in the Netherlands, and the air command and control system by NATO... but also Level One, the UNHCR registration and emergency management system. Unfortunately, Stanyslas Matayo, the architect and lead engineer of Level One, was unable to be at JavaOne to receive his award. It would have been really cool to meet him in person, of course, and he would have joined the NetBeans Party and NetBeans Day, as well as the NetBeans Platform panel discussions that happened at various stages throughout JavaOne. Instead, he received his award at Oracle Day 2012 Nairobi, some days ago, where he presented Level One and received the Duke's Choice Award: Level One is the UNHCR (UN refugee agency) application for capturing information on the first level details of refugees in an emergency context. In its recently released initial version, the application was used in Niger to register information about families in emergency contexts. Read more about it here and see the screenshot below. Congratulations, Stanyslas, and the rest of the development team working on this interesting and important project!

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  • « Magento, une intégration qui s'annonce difficile », le Directeur Général de PrestaShop réagit au rachat de la plateforme par eBay

    « Magento, une intégration qui s'annonce difficile » Le Directeur Général de PrestaShop réagit au rachat de la plateforme par eBay Christophe Cremer, Directeur Général de PrestaShop, vient de réagir au récent rachat de Magento par eBay dans une tribune libre qu'il nous a fait parvenir. Pour lui, eBay a « fait une bonne affaire financière en s'intéressant tôt à Magento, un logiciel e-commerce qui est incontestablement une référence dans le domaine » . Le dirigeant tire d'ailleurs son chapeau au top management du site d'enchère habitué aux coups stratégiques. Le rachat de Paypal en 2002 pour 1,5 Milliard de dol...

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  • Use Drive Mirroring for Instant Backup in Windows 7

    - by Trevor Bekolay
    Even with the best backup solution, a hard drive crash means you’ll lose a few hours of work. By enabling drive mirroring in Windows 7, you’ll always have an up-to-date copy of your data. Windows 7’s mirroring – which is only available in Professional, Enterprise, and Ultimate editions – is a software implementation of RAID 1, which means that two or more disks are holding the exact same data. The files are constantly kept in sync, so that if one of the disks fails, you won’t lose any data. Note that mirroring is not technically a backup solution, because if you accidentally delete a file, it’s gone from both hard disks (though you may be able to recover the file). As an additional caveat, having mirrored disks requires changing them to “dynamic disks,” which can only be read within modern versions of Windows (you may have problems working with a dynamic disk in other operating systems or in older versions of Windows). See this Wikipedia page for more information. You will need at least one empty disk to set up disk mirroring. We’ll show you how to mirror an existing disk (of equal or lesser size) without losing any data on the mirrored drive, and how to set up two empty disks as mirrored copies from the get-go. Mirroring an Existing Drive Click on the start button and type partitions in the search box. Click on the Create and format hard disk partitions entry that shows up. Alternatively, if you’ve disabled the search box, press Win+R to open the Run window and type in: diskmgmt.msc The Disk Management window will appear. We’ve got a small disk, labeled OldData, that we want to mirror in a second disk of the same size. Note: The disk that you will use to mirror the existing disk must be unallocated. If it is not, then right-click on it and select Delete Volume… to mark it as unallocated. This will destroy any data on that drive. Right-click on the existing disk that you want to mirror. Select Add Mirror…. Select the disk that you want to use to mirror the existing disk’s data and press Add Mirror. You will be warned that this process will change the existing disk from basic to dynamic. Note that this process will not delete any data on the disk! The new disk will be marked as a mirror, and it will starting copying data from the existing drive to the new one. Eventually the drives will be synced up (it can take a while), and any data added to the E: drive will exist on both physical hard drives. Setting Up Two New Drives as Mirrored If you have two new equal-sized drives, you can format them to be mirrored copies of each other from the get-go. Open the Disk Management window as described above. Make sure that the drives are unallocated. If they’re not, and you don’t need the data on either of them, right-click and select Delete volume…. Right-click on one of the unallocated drives and select New Mirrored Volume…. A wizard will pop up. Click Next. Click on the drives you want to hold the mirrored data and click Add. Note that you can add any number of drives. Click Next. Assign it a drive letter that makes sense, and then click Next. You’re limited to using the NTFS file system for mirrored drives, so enter a volume label, enable compression if you want, and then click Next. Click Finish to start formatting the drives. You will be warned that the new drives will be converted to dynamic disks. And that’s it! You now have two mirrored drives. Any files added to E: will reside on both physical disks, in case something happens to one of them. Conclusion While the switch from basic to dynamic disks can be a problem for people who dual-boot into another operating system, setting up drive mirroring is an easy way to make sure that your data can be recovered in case of a hard drive crash. Of course, even with drive mirroring, we advocate regular backups to external drives or online backup services. Similar Articles Productive Geek Tips Rebit Backup Software [Review]Disabling Instant Search in Outlook 2007Restore Files from Backups on Windows Home ServerSecond Copy 7 [Review]Backup Windows Home Server Folders to an External Hard Drive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Windows Firewall with Advanced Security – How To Guides Sculptris 1.0, 3D Drawing app AceStock, a Tiny Desktop Quote Monitor Gmail Button Addon (Firefox) Hyperwords addon (Firefox) Backup Outlook 2010

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  • Cloud Computing Architecture Patterns: Don’t Focus on the Client

    - by BuckWoody
    Normally I try to put topics in the positive in other words "Do this" not "Don't do that". Sometimes its clearer to focus on what *not* to do. Popular development processes often start with screen mockups, or user input descriptions. In a scale-out pattern like Cloud Computing on Windows Azure, that's the wrong place to start. Start with the Data    Instead, I recommend that you start with the data that a process requires. That data might be temporary or persisted, but starting with the data and its requirements helps to define not only the storage engine you need but also drives everything from security to the integrity of the application. For instance, assume the requirements show that the user must enter their phone number, and that this datum is used in a contact management system further down the application chain. For that datum, you can determine what data type you need (U.S. only or International?) the security requirements, whether it needs ACID compliance, how it will be searched, indexed and so on. From one small data point you can extrapolate out your options for storing and processing the data. Here's the interesting part, which begins to break the patterns that we've used for decades: all of the data doesn't have the same requirements. The phone number might be best suited for a list, or an element, or a string, with either BASE or ACID requirements, based on how it is used. That means we don't have to dump everything into XML, an RDBMS, a NoSQL engine, or a flat file exclusively. In fact, one record might use all of those depending on the use-case requirements. Next Is Data Management  With the data defined, we can move on to how to store the data. Again, the requirements now dictate whether we need a full relational calculus or set-based operations, or we can choose another method based on the requirements for the data. And breaking another pattern its OK to store in more than once, in more than one location. We do this all the time for reporting systems and Business Intelligence systems, so this is a pattern we need to think about even for OLTP data. Move to Data Transport How does the data get around? We can use a connection-based method, sending the data along a transport to the storage engine, but in some cases we may want to use a cache, a queue, the Service Bus, or Complex Event Processing. Finally, Data Processing Most RDBMS engines, NoSQL, and certainly Big Data engines not only store data, but can process and manipulate it as well. Its doubtful that you'll calculate that phone number right? Well, if you're the phone company, you most certainly will. And so we see that even once we've chosen the data type, storage and engine, the same element can have different computing requirements based on how it is used. Sure, We Need A Front-End At Some Point Not all data is entered by human hands in fact most data isn't. We don't really need a Graphical User Interface (GUI) we need some way for a GUI to get data into and out of the systems listed earlier.   But when we do need to allow users to enter or examine data, that should be left to the GUI that best fits the device the user has. Ever tried to use an application designed for a web browser on a phone? Or one designed for a tablet on a phone? Its usually quite painful. The siren song of "We'll just write one interface for all devices" is strong, and has beguiled many an unsuspecting architect. But they just don't work out.   Instead, focus on the data, its transport and processing. Create API calls or a message system that allows for resilient transport to the device or interface, and let it do what it does best. References Microsoft Architecture Journal:   http://msdn.microsoft.com/en-us/architecture/bb410935.aspx Patterns and Practices:   http://msdn.microsoft.com/en-us/library/ff921345.aspx Windows Azure iOS, Android, Windows 8 Mobile Devices SDK: http://www.windowsazure.com/en-us/develop/mobile/tutorials/get-started-ios/ Windows Azure Facebook SDK: http://ntotten.com/2013/03/14/using-windows-azure-mobile-services-with-the-facebook-sdk-for-windows-phone/

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  • DBCC CHECKDB (BatmanDb, REPAIR_ALLOW_DATA_LOSS) &ndash; Are you Feeling Lucky?

    - by David Totzke
    I’m currently working for a client on a PowerBuilder to WPF migration.  It’s one of those “I could tell you, but I’d have to kill you” kind of clients and the quick-lime pits are currently occupied by the EMC tech…but I’ve said too much already. At approximately 3 or 4 pm that day users of the Batman[1] application here in Gotham[1] started to experience problems accessing the application.  Batman[2] is a document management system here that also integrates with the ERP system.  Very little goes on here that doesn’t involve Batman in some way.  The errors being received seemed to point to network issues (TCP protocol error, connection forcibly closed by the remote host etc…) but the real issue was much more insidious. Connecting to the database via SSMS and performing selects on certain tables underlying the application areas that were having problems started to reveal the issue.  You couldn’t do a SELECT * FROM MyTable without it bombing and giving the same error noted above.  A run of DBCC CHECKDB revealed 14 tables with corruption.  One of the tables with issues was the Document table.  Pretty central to a “document management” system.  Information was obtained from IT that a single drive in the SAN went bad in the night.  A new drive was in place and was working fine.  The partition that held the Batman database is configured for RAID Level 5 so a single drive failure shouldn’t have caused any trouble and yet, the database is corrupted.  They do hourly incremental backups here so the first thing done was to try a restore.  A restore of the most recent backup failed so they worked backwards until they hit a good point.  This successful restore was for a backup at 3AM – a full day behind.  This time also roughly corresponds with the time the SAN started to report the drive failure.  The plot thickens… I got my hands on the output from DBCC CHECKDB and noticed a pattern.  What’s sad is that nobody that should have noticed the pattern in the DBCC output did notice.  There was a rush to do things to try and recover the data before anybody really understood what was wrong with it in the first place.  Cooler heads must prevail in these circumstances and some investigation should be done and a plan of action laid out or you could end up making things worse[3].  DBCC CHECKDB also told us that: repair_allow_data_loss is the minimum repair level for the errors found by DBCC CHECKDB Yikes.  That means that the database is so messed up that you’re definitely going to lose some stuff when you repair it to get it back to a consistent state.  All the more reason to do a little more investigation into the problem.  Rescuing this database is preferable to having to export all of the data possible from this database into a new one.  This is a fifteen year old application with about seven hundred tables.  There are TRIGGERS everywhere not to mention the referential integrity constraints to deal with.  Only fourteen of the tables have an issue.  We have a good backup that is missing the last 24 hours of business which means we could have a “do-over” of yesterday but that’s not a very palatable option either. All of the affected tables had TEXT columns and all of the errors were about LOB data types and orphaned off-row data which basically means TEXT, IMAGE or NTEXT columns.  If we did a SELECT on an affected table and excluded those columns, we got all of the rows.  We exported that data into a separate database.  Things are looking up.  Working on a copy of the production database we then ran DBCC CHECKDB with REPAIR_ALLOW_DATA_LOSS and that “fixed” everything up.   The allow data loss option will delete the bad rows.  This isn’t too horrible as we have all of those rows minus the text fields from out earlier export.  Now I could LEFT JOIN to the exported data to find the missing rows and INSERT them minus the TEXT column data. We had the restored data from the good 3AM backup that we could now JOIN to and, with fingers crossed, recover the missing TEXT column information.  We got lucky in that all of the affected rows were old and in the end we didn’t lose anything.  :O  All of the row counts along the way worked out and it looks like we dodged a major bullet here. We’ve heard back from EMC and it turns out the SAN firmware that they were running here is apparently buggy.  This thing is only a couple of months old.  Grrr…. They dispatched a technician that night to come and update it .  That explains why RAID didn’t save us. All-in-all this could have been a lot worse.  Given the root cause here, they basically won the lottery in not losing anything. Here are a few links to some helpful posts on the SQL Server Engine blog.  I love the title of the first one: Which part of 'REPAIR_ALLOW_DATA_LOSS' isn't clear? CHECKDB (Part 8): Can repair fix everything? (in fact, read the whole series) Ta da! Emergency mode repair (we didn’t have to resort to this one thank goodness)   Dave Just because I can…   [1] Names have been changed to protect the guilty. [2] I'm Batman. [3] And if I'm the coolest head in the room, you've got even bigger problems...

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  • Microsoft Codename Houston

    - by kaleidoscope
    On one of the final talks about SQL Azure in Day 3 of PDC09, David Robinson, Senior PM on the Azure team, announced a project codenamed ‘Houston’ which is basically a Silverlight equivalent of SQL Server Management Studio. The concept comes from the SQL Azure being within the cloud, and if the only way to interact with it is by installing SSMS locally then it does not feel like a consistent story. From the limited preview, it only contains the basics but it clearly lets you create tables, stored procedures and views, edit them, even add data to tables in a grid view reminiscent of Microsoft Access. The UI was based around the standard ribbon bar, object window on the left and working pane on the right. As of now this tool is still pre-alpha and it seems like a basic tool that will facilitate rapid database development on cloud. When asked about general availability, no dates were given but calendar 2010 was indicated as the target. More information can be found at:      http://sqlfascination.com/2009/11/20/pdc-09-day-3-sql-azure-and-codename-houston-announcement/   Tinu, O

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