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  • Changing CSS with jQuery syntax in Silverlight using jLight

    - by Timmy Kokke
    Lately I’ve ran into situations where I had to change elements or had to request a value in the DOM from Silverlight. jLight, which was introduced in an earlier article, can help with that. jQuery offers great ways to change CSS during runtime. Silverlight can access the DOM, but it isn’t as easy as jQuery. All examples shown in this article can be looked at in this online demo. The code can be downloaded here.   Part 1: The easy stuff Selecting and changing properties is pretty straight forward. Setting the text color in all <B> </B> elements can be done using the following code:   jQuery.Select("b").Css("color", "red");   The Css() method is an extension method on jQueryObject which is return by the jQuery.Select() method. The Css() method takes to parameters. The first is the Css style property. All properties used in Css can be entered in this string. The second parameter is the value you want to give the property. In this case the property is “color” and it is changed to “red”. To specify which element you want to select you can add a :selector parameter to the Select() method as shown in the next example.   jQuery.Select("b:first").Css("font-family", "sans-serif");   The “:first” pseudo-class selector selects only the first element. This example changes the “font-family” property of the first <B></B> element to “sans-serif”. To make use of intellisense in Visual Studio I’ve added a extension methods to help with the pseudo-classes. In the example below the “font-weight” of every “Even” <LI></LI> is set to “bold”.   jQuery.Select("li".Even()).Css("font-weight", "bold");   Because the Css() extension method returns a jQueryObject it is possible to chain calls to Css(). The following example show setting the “color”, “background-color” and the “font-size” of all headers in one go.   jQuery.Select(":header").Css("color", "#12FF70") .Css("background-color", "yellow") .Css("font-size", "25px");   Part 2: More complex stuff In only a few cases you need to change only one style property. More often you want to change an entire set op style properties all in one go.  You could chain a lot of Css() methods together. A better way is to add a class to a stylesheet and define all properties in there. With the AddClass() method you can set a style class to a set of elements. This example shows how to add the “demostyle” class to all <B></B> in the document.   jQuery.Select("b").AddClass("demostyle");   Removing the class works in the same way:   jQuery.Select("b").RemoveClass("demostyle");   jLight is build for interacting with to the DOM from Silverlight using jQuery. A jQueryObjectCss object can be used to define different sets of style properties in Silverlight. The over 60 most common Css style properties are defined in the jQueryObjectCss class. A string indexer can be used to access all style properties ( CssObject1[“background-color”] equals CssObject1.BackgroundColor). In the code below, two jQueryObjectCss objects are defined and instantiated.   private jQueryObjectCss CssObject1; private jQueryObjectCss CssObject2;   public Demo2() { CssObject1 = new jQueryObjectCss { BackgroundColor = "Lime", Color="Black", FontSize = "12pt", FontFamily = "sans-serif", FontWeight = "bold", MarginLeft = 150, LineHeight = "28px", Border = "Solid 1px #880000" }; CssObject2 = new jQueryObjectCss { FontStyle = "Italic", FontSize = "48", Color = "#225522" }; InitializeComponent(); }   Now instead of chaining to set all different properties you can just pass one of the jQueryObjectCss objects to the Css() method. In this case all <LI></LI> elements are set to match this object.   jQuery.Select("li").Css(CssObject1); When using the jQueryObjectCss objects chaining is still possible. In the following example all headers are given a blue backgroundcolor and the last is set to match CssObject2.   jQuery.Select(":header").Css(new jQueryObjectCss{BackgroundColor = "Blue"}) .Eq(-1).Css(CssObject2);   Part 3: The fun stuff Having Silverlight call JavaScript and than having JavaScript to call Silverlight requires a lot of plumbing code. Everything has to be registered and strings are passed back and forth to execute the JavaScript. jLight makes this kind of stuff so easy, it becomes fun to use. In a lot of situations jQuery can call a function to decide what to do, setting a style class based on complex expressions for example. jLight can do the same, but the callback methods are defined in Silverlight. This example calls the function() method for each <LI></LI> element. The callback method has to take a jQueryObject, an integer and a string as parameters. In this case jLight differs a bit from the actual jQuery implementation. jQuery uses only the index and the className parameters. A jQueryObject is added to make it simpler to access the attributes and properties of the element. If the text of the listitem starts with a ‘D’ or an ‘M’ the class is set. Otherwise null is returned and nothing happens.   private void button1_Click(object sender, RoutedEventArgs e) { jQuery.Select("li").AddClass(function); }   private string function(jQueryObject obj, int index, string className) { if (obj.Text[0] == 'D' || obj.Text[0] == 'M') return "demostyle"; return null; }   The last thing I would like to demonstrate uses even more Silverlight and less jLight, but demonstrates the power of the combination. Animating a style property using a Storyboard with easing functions. First a dependency property is defined. In this case it is a double named Intensity. By handling the changed event the color is set using jQuery.   public double Intensity { get { return (double)GetValue(IntensityProperty); } set { SetValue(IntensityProperty, value); } }   public static readonly DependencyProperty IntensityProperty = DependencyProperty.Register("Intensity", typeof(double), typeof(Demo3), new PropertyMetadata(0.0, IntensityChanged));   private static void IntensityChanged(DependencyObject d, DependencyPropertyChangedEventArgs e) { var i = (byte)(double)e.NewValue; jQuery.Select("span").Css("color", string.Format("#{0:X2}{0:X2}{0:X2}", i)); }   An animation has to be created. This code defines a Storyboard with one keyframe that uses a bounce ease as an easing function. The animation is set to target the Intensity dependency property defined earlier.   private Storyboard CreateAnimation(double value) { Storyboard storyboard = new Storyboard(); var da = new DoubleAnimationUsingKeyFrames(); var d = new EasingDoubleKeyFrame { EasingFunction = new BounceEase(), KeyTime = KeyTime.FromTimeSpan(TimeSpan.FromSeconds(1.0)), Value = value }; da.KeyFrames.Add(d); Storyboard.SetTarget(da, this); Storyboard.SetTargetProperty(da, new PropertyPath(Demo3.IntensityProperty)); storyboard.Children.Add(da); return storyboard; }   Initially the Intensity is set to 128 which results in a gray color. When one of the buttons is pressed, a new animation is created an played. One to animate to black, and one to animate to white.   public Demo3() { InitializeComponent(); Intensity = 128; }   private void button2_Click(object sender, RoutedEventArgs e) { CreateAnimation(255).Begin(); }   private void button3_Click(object sender, RoutedEventArgs e) { CreateAnimation(0).Begin(); }   Conclusion As you can see jLight can make the life of a Silverlight developer a lot easier when accessing the DOM. Almost all jQuery functions that are defined in jLight use the same constructions as described above. I’ve tried to stay as close as possible to the real jQuery. Having JavaScript perform callbacks to Silverlight using jLight will be described in more detail in a future tutorial about AJAX or eventing.

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  • Getting your bearings and defining the project objective

    - by johndoucette
    I wrote this two years ago and thought it was worth posting… Some may think this is a daunting task and some may even say “what a waste of time” and want to open MS Project and start typing out tasks because someone asked for an estimate and a task list. Hell, maybe you even use Excel and pump out a spreadsheet with some real scientific formula for guessing how long it will take to code a bunch of classes. However, this short exercise will provide the basis for the entire project, whether small or large and be a great friend when communicating to anyone on your team or even your client. I call this the Project Brief. If you find yourself going beyond a single page, then you must decompose the sections and summarize your findings so there is a complete and clear picture of the project you are working on in a relatively short statement. Here is a great quote from the PMBOK (Project Management Body of Knowledge) relative to what a project is;   A project is a temporary endeavor undertaken to create a unique product, service or result. With this in mind, the project brief should encompass the entirety (objective) of the endeavor in its explanation and what it will take (goals) to create the product, service or result (deliverables). Normally the process of identifying the project objective is done during the first stage of a project called the Project Kickoff, but you can perform this very important step anytime to help you get a bearing. There are many more parts to helping a project stay on course, but this is usually the foundation where it can be grounded on. Through a series of 3 exercises, you should be able to come up with the objective, goals and deliverables on your project. Follow these steps, and in no time (about &frac12; hour), you will have the foundation of your project plan. (See examples below) Exercise 1 – Objectives Begin with the end in mind. Think about your project in business terms with a couple things to help you understand the objective; Reference the business benefit in terms of cost, speed and / or quality, Provide a higher level of what the outcome will look like (future sense) It should be non-measurable, that’s what the goals are all about The output should be a single paragraph with three sentences and take 10 minutes to write. *Typically, agreement must be reached on the objectives of the project before you would proceed to the next steps of the project. Exercise 2 – Goals A project goal is a statement that answers questions about who, what, why, where and when. A good project goal statement; Answers the five “W” questions for the project Is measurable in each of its parts Is published and agreed on by all the owners This helps the Project Manager receive confirmation on defining the project target. Using the established project objective done in the first exercise, think about the things it will take to get the job done. Think about tangible activities which are the top level tasks in a typical Work Breakdown Structure (WBS). The overall goal statement plus all the deliverables (next exercise) can be seen as the project team’s contract with the project owners. Write 3 - 5 goals in about 10 minutes. You should not write the words “Who, what, why, where and when, but merely be able to answer the questions when you read a goal. Exercise 3 – Deliverables Every project creates some type of output and these outputs are called deliverables. There are two classes of deliverables; Internal – produced for project team members to meet their goals External – produced for project owners to meet their expectations The list you enter here provides a checklist for the team’s delivery and/or is a statement of all the expectations of the project owners. Here are some typical project deliverables; Product and product documentation End product/system Requirements/feature documents Installation guides Demo/prototype System design documents User guides/help files Plans Project plan Training plan Conversion/installation/delivery plan Test plans Documentation plan Communication plan Reports and general documentation Progress reports System acceptance tests Outstanding bug list Procedures Risk and issue logs Project history Deliverables should go with each of the goals. Have 3-5 deliverables for each goal. When you are done, you will have established a great foundation for the clarity of your project. This exercise can take some time, but with practice, you should be able to whip this one out in 10 minutes as well, especially if you are intimate with an ongoing project. Samples  Objective [Client] is implementing a series of MOSS sites to support external public (Internet), internal employee (Intranet) and an external secure (password protected Internet) applications. This project will focus on the public-facing web site and will provide [Client] with architectural recommendations based on the current design being done by their design partner [Partner] and the internal Content Team. In addition, it will provide [Client] with a development plan and confidence they need to deploy a world class public Internet website. Goals 1.  [Consultant] will provide technical guidance and set project team expectations for the implementation of the MOSS Internet site based on provided features/functions within three weeks. 2.  [Consultant] will understand phase 2 secure password-protected Internet site design and provide recommendations.   Deliverables 1.1  Public Internet (unsecure) Architectural Recommendation Plan 1.2  Physical Site construction Work Breakdown Structure and plan (Time, cost and resources needed) 2.1  Two Factor authentication recommendation document   Objective [Client] is currently using an application developed by [Consultant] many years ago called "XXX". This application, although functional, does not meet their new updated business requirements and contains a few defects which [Client] has developed work-around processes. [Client] would like to have a "new and improved" system to support their membership management needs by expanding membership and subscription capabilities, provide accounting integration with internal (GL) and external (VeriSign) systems, and implement hooks to the current CRM solution. This effort will take place through a series of phases, beginning with envisioning. Goals 1. Through discussions with users, [Consultant] will discover current issues/bugs which need to be resolved which must meet the current functionality requirements within three weeks. 2. [Consultant] will gather requirements from the users about what is "needed" vs. "what they have" for enhancements and provide a high level document supporting their needs. 3. [Consultant] will meet with the team members through a series of meetings and help define the overall project plan to deliver a new and improved solution. Deliverables 1.1 Prioritized list of Current application issues/bugs that need to be resolved 1.2 Provide a resolution plan on the issues/bugs identified in the current application 1.3 Risk Assessment Document 2.1 Deliver a Requirements Document showing high-level [Client] needs for the new XXX application. · New feature functionality not in the application today · Existing functionality that will remain in the new functionality 2.2 Reporting Requirements Document 3.1 A Project Plan showing the deliverables and cost for the next (second) phase of this project. 3.2 A Statement of Work for the next (second) phase of this project. 3.3 An Estimate of any work that would need to follow the second phase.

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  • C# Performance Pitfall – Interop Scenarios Change the Rules

    - by Reed
    C# and .NET, overall, really do have fantastic performance in my opinion.  That being said, the performance characteristics dramatically differ from native programming, and take some relearning if you’re used to doing performance optimization in most other languages, especially C, C++, and similar.  However, there are times when revisiting tricks learned in native code play a critical role in performance optimization in C#. I recently ran across a nasty scenario that illustrated to me how dangerous following any fixed rules for optimization can be… The rules in C# when optimizing code are very different than C or C++.  Often, they’re exactly backwards.  For example, in C and C++, lifting a variable out of loops in order to avoid memory allocations often can have huge advantages.  If some function within a call graph is allocating memory dynamically, and that gets called in a loop, it can dramatically slow down a routine. This can be a tricky bottleneck to track down, even with a profiler.  Looking at the memory allocation graph is usually the key for spotting this routine, as it’s often “hidden” deep in call graph.  For example, while optimizing some of my scientific routines, I ran into a situation where I had a loop similar to: for (i=0; i<numberToProcess; ++i) { // Do some work ProcessElement(element[i]); } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } This loop was at a fairly high level in the call graph, and often could take many hours to complete, depending on the input data.  As such, any performance optimization we could achieve would be greatly appreciated by our users. After a fair bit of profiling, I noticed that a couple of function calls down the call graph (inside of ProcessElement), there was some code that effectively was doing: // Allocate some data required DataStructure* data = new DataStructure(num); // Call into a subroutine that passed around and manipulated this data highly CallSubroutine(data); // Read and use some values from here double values = data->Foo; // Cleanup delete data; // ... return bar; Normally, if “DataStructure” was a simple data type, I could just allocate it on the stack.  However, it’s constructor, internally, allocated it’s own memory using new, so this wouldn’t eliminate the problem.  In this case, however, I could change the call signatures to allow the pointer to the data structure to be passed into ProcessElement and through the call graph, allowing the inner routine to reuse the same “data” memory instead of allocating.  At the highest level, my code effectively changed to something like: DataStructure* data = new DataStructure(numberToProcess); for (i=0; i<numberToProcess; ++i) { // Do some work ProcessElement(element[i], data); } delete data; Granted, this dramatically reduced the maintainability of the code, so it wasn’t something I wanted to do unless there was a significant benefit.  In this case, after profiling the new version, I found that it increased the overall performance dramatically – my main test case went from 35 minutes runtime down to 21 minutes.  This was such a significant improvement, I felt it was worth the reduction in maintainability. In C and C++, it’s generally a good idea (for performance) to: Reduce the number of memory allocations as much as possible, Use fewer, larger memory allocations instead of many smaller ones, and Allocate as high up the call stack as possible, and reuse memory I’ve seen many people try to make similar optimizations in C# code.  For good or bad, this is typically not a good idea.  The garbage collector in .NET completely changes the rules here. In C#, reallocating memory in a loop is not always a bad idea.  In this scenario, for example, I may have been much better off leaving the original code alone.  The reason for this is the garbage collector.  The GC in .NET is incredibly effective, and leaving the allocation deep inside the call stack has some huge advantages.  First and foremost, it tends to make the code more maintainable – passing around object references tends to couple the methods together more than necessary, and overall increase the complexity of the code.  This is something that should be avoided unless there is a significant reason.  Second, (unlike C and C++) memory allocation of a single object in C# is normally cheap and fast.  Finally, and most critically, there is a large advantage to having short lived objects.  If you lift a variable out of the loop and reuse the memory, its much more likely that object will get promoted to Gen1 (or worse, Gen2).  This can cause expensive compaction operations to be required, and also lead to (at least temporary) memory fragmentation as well as more costly collections later. As such, I’ve found that it’s often (though not always) faster to leave memory allocations where you’d naturally place them – deep inside of the call graph, inside of the loops.  This causes the objects to stay very short lived, which in turn increases the efficiency of the garbage collector, and can dramatically improve the overall performance of the routine as a whole. In C#, I tend to: Keep variable declarations in the tightest scope possible Declare and allocate objects at usage While this tends to cause some of the same goals (reducing unnecessary allocations, etc), the goal here is a bit different – it’s about keeping the objects rooted for as little time as possible in order to (attempt) to keep them completely in Gen0, or worst case, Gen1.  It also has the huge advantage of keeping the code very maintainable – objects are used and “released” as soon as possible, which keeps the code very clean.  It does, however, often have the side effect of causing more allocations to occur, but keeping the objects rooted for a much shorter time. Now – nowhere here am I suggesting that these rules are hard, fast rules that are always true.  That being said, my time spent optimizing over the years encourages me to naturally write code that follows the above guidelines, then profile and adjust as necessary.  In my current project, however, I ran across one of those nasty little pitfalls that’s something to keep in mind – interop changes the rules. In this case, I was dealing with an API that, internally, used some COM objects.  In this case, these COM objects were leading to native allocations (most likely C++) occurring in a loop deep in my call graph.  Even though I was writing nice, clean managed code, the normal managed code rules for performance no longer apply.  After profiling to find the bottleneck in my code, I realized that my inner loop, a innocuous looking block of C# code, was effectively causing a set of native memory allocations in every iteration.  This required going back to a “native programming” mindset for optimization.  Lifting these variables and reusing them took a 1:10 routine down to 0:20 – again, a very worthwhile improvement. Overall, the lessons here are: Always profile if you suspect a performance problem – don’t assume any rule is correct, or any code is efficient just because it looks like it should be Remember to check memory allocations when profiling, not just CPU cycles Interop scenarios often cause managed code to act very differently than “normal” managed code. Native code can be hidden very cleverly inside of managed wrappers

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  • Integrating Oracle Hyperion Smart View Data Queries with MS Word and Power Point

    - by Andreea Vaduva
    Untitled Document table { border: thin solid; } Most Smart View users probably appreciate that they can use just one add-in to access data from the different sources they might work with, like Oracle Essbase, Oracle Hyperion Planning, Oracle Hyperion Financial Management and others. But not all of them are aware of the options to integrate data analyses not only in Excel, but also in MS Word or Power Point. While in the past, copying and pasting single numbers or tables from a recent analysis in Excel made the pasted content a static snapshot, copying so called Data Points now creates dynamic, updateable references to the data source. It also provides additional nice features, which can make life easier and less stressful for Smart View users. So, how does this option work: after building an ad-hoc analysis with Smart View as usual in an Excel worksheet, any area including data cells/numbers from the database can be highlighted in order to copy data points - even single data cells only.   TIP It is not necessary to highlight and copy the row or column descriptions   Next from the Smart View ribbon select Copy Data Point. Then transfer to the Word or Power Point document into which the selected content should be copied. Note that in these Office programs you will find a menu item Smart View;from it select the Paste Data Point icon. The copied details from the Excel report will be pasted, but showing #NEED_REFRESH in the data cells instead of the original numbers. =After clicking the Refresh icon on the Smart View menu the data will be retrieved and displayed. (Maybe at that moment a login window pops up and you need to provide your credentials.) It works in the same way if you just copy one single number without any row or column descriptions, for example in order to incorporate it into a continuous text: Before refresh: After refresh: From now on for any subsequent updates of the data shown in your documents you only need to refresh data by clicking the Refresh button on the Smart View menu, without copying and pasting the context or content again. As you might realize, trying out this feature on your own, there won’t be any Point of View shown in the Office document. Also you have seen in the example, where only a single data cell was copied, that there aren’t any member names or row/column descriptions copied, which are usually required in an ad-hoc report in order to exactly define where data comes from or how data is queried from the source. Well, these definitions are not visible, but they are transferred to the Word or Power Point document as well. They are stored in the background for each individual data cell copied and can be made visible by double-clicking the data cell as shown in the following screen shot (but which is taken from another context).   So for each cell/number the complete connection information is stored along with the exact member/cell intersection from the database. And that’s not all: you have the chance now to exchange the members originally selected in the Point of View (POV) in the Excel report. Remember, at that time we had the following selection:   By selecting the Manage POV option from the Smart View meny in Word or Power Point…   … the following POV Manager – Queries window opens:   You can now change your selection for each dimension from the original POV by either double-clicking the dimension member in the lower right box under POV: or by selecting the Member Selector icon on the top right hand side of the window. After confirming your changes you need to refresh your document again. Be aware, that this will update all (!) numbers taken from one and the same original Excel sheet, even if they appear in different locations in your Office document, reflecting your recent changes in the POV. TIP Build your original report already in a way that dimensions you might want to change from within Word or Power Point are placed in the POV. And there is another really nice feature I wouldn’t like to miss mentioning: Using Dynamic Data Points in the way described above, you will never miss or need to search again for your original Excel sheet from which values were taken and copied as data points into an Office document. Because from even only one single data cell Smart View is able to recreate the entire original report content with just a few clicks: Select one of the numbers from within your Word or Power Point document by double-clicking.   Then select the Visualize in Excel option from the Smart View menu. Excel will open and Smart View will rebuild the entire original report, including POV settings, and retrieve all data from the most recent actual state of the database. (It might be necessary to provide your credentials before data is displayed.) However, in order to make this work, an active online connection to your databases on the server is necessary and at least read access to the retrieved data. But apart from this, your newly built Excel report is fully functional for ad-hoc analysis and can be used in the common way for drilling, pivoting and all the other known functions and features. So far about embedding Dynamic Data Points into Office documents and linking them back into Excel worksheets. You can apply this in the described way with ad-hoc analyses directly on Essbase databases or using Hyperion Planning and Hyperion Financial Management ad-hoc web forms. If you are also interested in other new features and smart enhancements in Essbase or Hyperion Planning stay tuned for coming articles or check our training courses and web presentations. You can find general information about offerings for the Essbase and Planning curriculum or other Oracle-Hyperion products here (please make sure to select your country/region at the top of this page) or in the OU Learning paths section , where Planning, Essbase and other Hyperion products can be found under the Fusion Middleware heading (again, please select the right country/region). Or drop me a note directly: [email protected] . About the Author: Bernhard Kinkel started working for Hyperion Solutions as a Presales Consultant and Consultant in 1998 and moved to Hyperion Education Services in 1999. He joined Oracle University in 2007 where he is a Principal Education Consultant. Based on these many years of working with Hyperion products he has detailed product knowledge across several versions. He delivers both classroom and live virtual courses. His areas of expertise are Oracle/Hyperion Essbase, Oracle Hyperion Planning and Hyperion Web Analysis.  

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  • Grow Your Business with Security

    - by Darin Pendergraft
    Author: Kevin Moulton Kevin Moulton has been in the security space for more than 25 years, and with Oracle for 7 years. He manages the East EnterpriseSecurity Sales Consulting Team. He is also a Distinguished Toastmaster. Follow Kevin on Twitter at twitter.com/kevin_moulton, where he sometimes tweets about security, but might also tweet about running, beer, food, baseball, football, good books, or whatever else grabs his attention. Kevin will be a regular contributor to this blog so stay tuned for more posts from him. It happened again! There I was, reading something interesting online, and realizing that a friend might find it interesting too. I clicked on the little email link, thinking that I could easily forward this to my friend, but no! Instead, a new screen popped up where I was asked to create an account. I was expected to create a User ID and password, not to mention providing some personally identifiable information, just for the privilege of helping that website spread their word. Of course, I didn’t want to have to remember a new account and password, I didn’t want to provide the requisite information, and I didn’t want to waste my time. I gave up, closed the web page, and moved on to something else. I was left with a bad taste in my mouth, and my friend might never find her way to this interesting website. If you were this content provider, would this be the outcome you were looking for? A few days later, I had a similar experience, but this one went a little differently. I was surfing the web, when I happened upon some little chotcke that I just had to have. I added it to my cart. When I went to buy the item, I was again brought to a page to create account. Groan! But wait! On this page, I also had the option to sign in with my OpenID account, my Facebook account, my Yahoo account, or my Google Account. I have all of those! No new account to create, no new password to remember, and no personally identifiable information to be given to someone else (I’ve already given it all to those other guys, after all). In this case, the vendor was easy to deal with, and I happily completed the transaction. That pleasant experience will bring me back again. This is where security can grow your business. It’s a differentiator. You’ve got to have a presence on the web, and that presence has to take into account all the smart phones everyone’s carrying, and the tablets that took over cyber Monday this year. If you are a company that a customer can deal with securely, and do so easily, then you are a company customers will come back to again and again. I recently had a need to open a new bank account. Every bank has a web presence now, but they are certainly not all the same. I wanted one that I could deal with easily using my laptop, but I also wanted 2-factor authentication in case I had to login from a shared machine, and I wanted an app for my iPad. I found a bank with all three, and that’s who I am doing business with. Let’s say, for example, that I’m in a regular Texas Hold-em game on Friday nights, so I move a couple of hundred bucks from checking to savings on Friday afternoons. I move a similar amount each week and I do it from the same machine. The bank trusts me, and they trust my machine. Most importantly, they trust my behavior. This is adaptive authentication. There should be no reason for my bank to make this transaction difficult for me. Now let's say that I login from a Starbucks in Uzbekistan, and I transfer $2,500. What should my bank do now? Should they stop the transaction? Should they call my home number? (My former bank did exactly this once when I was taking money out of an ATM on a business trip, when I had provided my cell phone number as my primary contact. When I asked them why they called my home number rather than my cell, they told me that their “policy” is to call the home number. If I'm on the road, what exactly is the use of trying to reach me at home to verify my transaction?) But, back to Uzbekistan… Should my bank assume that I am happily at home in New Jersey, and someone is trying to hack into my account? Perhaps they think they are protecting me, but I wouldn’t be very happy if I happened to be traveling on business in Central Asia. What if my bank were to automatically analyze my behavior and calculate a risk score? Clearly, this scenario would be outside of my typical behavior, so my risk score would necessitate something more than a simple login and password. Perhaps, in this case, a one-time password to my cell phone would prove that this is not just some hacker half way around the world. But, what if you're not a bank? Do you need this level of security? If you want to be a business that is easy to deal with while also protecting your customers, then of course you do. You want your customers to trust you, but you also want them to enjoy doing business with you. Make it easy for them to do business with you, and they’ll come back, and perhaps even Tweet about it, or Like you, and then their friends will follow. How can Oracle help? Oracle has the technology and expertise to help you to grown your business with security. Oracle Adaptive Access Manager will help you to prevent fraud while making it easier for your customers to do business with you by providing the risk analysis I discussed above, step-up authentication, and much more. Oracle Mobile and Social Access Service will help you to secure mobile access to applications by expanding on your existing back-end identity management infrastructure, and allowing your customers to transact business with you using the social media accounts they already know. You also have device fingerprinting and metrics to help you to grow your business securely. Security is not just a cost anymore. It’s a way to set your business apart. With Oracle’s help, you can be the business that everyone’s tweeting about. Image courtesy of Flickr user shareski

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  • Self-signed certificates for a known community

    - by costlow
    Recently announced changes scheduled for Java 7 update 51 (January 2014) have established that the default security slider will require code signatures and the Permissions Manifest attribute. Code signatures are a common practice recommended in the industry because they help determine that the code your computer will run is the same code that the publisher created. This post is written to help users that need to use self-signed certificates without involving a public Certificate Authority. The role of self-signed certificates within a known community You may still use self-signed certificates within a known community. The difference between self-signed and purchased-from-CA is that your users must import your self-signed certificate to indicate that it is valid, whereas Certificate Authorities are already trusted by default. This works for known communities where people will trust that my certificate is mine, but does not scale widely where I cannot actually contact or know the systems that will need to trust my certificate. Public Certificate Authorities are widely trusted already because they abide by many different requirements and frequent checks. An example would be students in a university class sharing their public certificates on a mailing list or web page, employees publishing on the intranet, or a system administrator rolling certificates out to end-users. Managed machines help this because you can automate the rollout, but they are not required -- the major point simply that people will trust and import your certificate. How to distribute self-signed certificates for a known community There are several steps required to distribute a self-signed certificate to users so that they will properly trust it. These steps are: Creating a public/private key pair for signing. Exporting your public certificate for others Importing your certificate onto machines that should trust you Verify work on a different machine Creating a public/private key pair for signing Having a public/private key pair will give you the ability both to sign items yourself and issue a Certificate Signing Request (CSR) to a certificate authority. Create your public/private key pair by following the instructions for creating key pairs.Every Certificate Authority that I looked at provided similar instructions, but for the sake of cohesiveness I will include the commands that I used here: Generate the key pair.keytool -genkeypair -alias erikcostlow -keyalg EC -keysize 571 -validity 730 -keystore javakeystore_keepsecret.jks Provide a good password for this file. The alias "erikcostlow" is my name and therefore easy to remember. Substitute your name of something like "mykey." The sigalg of EC (Elliptical Curve) and keysize of 571 will give your key a good strong lifetime. All keys are set to expire. Two years or 730 days is a reasonable compromise between not-long-enough and too-long. Most public Certificate Authorities will sign something for one to five years. You will be placing your keys in javakeystore_keepsecret.jks -- this file will contain private keys and therefore should not be shared. If someone else gets these private keys, they can impersonate your signature. Please be cautious about automated cloud backup systems and private key stores. Answer all the questions. It is important to provide good answers because you will stick with them for the "-validity" days that you specified above.What is your first and last name?  [Unknown]:  First LastWhat is the name of your organizational unit?  [Unknown]:  Line of BusinessWhat is the name of your organization?  [Unknown]:  MyCompanyWhat is the name of your City or Locality?  [Unknown]:  City NameWhat is the name of your State or Province?  [Unknown]:  CAWhat is the two-letter country code for this unit?  [Unknown]:  USIs CN=First Last, OU=Line of Business, O=MyCompany, L=City, ST=CA, C=US correct?  [no]:  yesEnter key password for <erikcostlow>        (RETURN if same as keystore password): Verify your work:keytool -list -keystore javakeystore_keepsecret.jksYou should see your new key pair. Exporting your public certificate for others Public Key Infrastructure relies on two simple concepts: the public key may be made public and the private key must be private. By exporting your public certificate, you are able to share it with others who can then import the certificate to trust you. keytool -exportcert -keystore javakeystore_keepsecret.jks -alias erikcostlow -file erikcostlow.cer To verify this, you can open the .cer file by double-clicking it on most operating systems. It should show the information that you entered during the creation prompts. This is the file that you will share with others. They will use this certificate to prove that artifacts signed by this certificate came from you. If you do not manage machines directly, place the certificate file on an area that people within the known community should trust, such as an intranet page. Import the certificate onto machines that should trust you In order to trust the certificate, people within your known network must import your certificate into their keystores. The first step is to verify that the certificate is actually yours, which can be done through any band: email, phone, in-person, etc. Known networks can usually do this Determine the right keystore: For an individual user looking to trust another, the correct file is within that user’s directory.e.g. USER_HOME\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs For system-wide installations, Java’s Certificate Authorities are in JAVA_HOMEe.g. C:\Program Files\Java\jre8\lib\security\cacerts File paths for Mac and Linux are included in the link above. Follow the instructions to import the certificate into the keystore. keytool -importcert -keystore THEKEYSTOREFROMABOVE -alias erikcostlow -file erikcostlow.cer In this case, I am still using my name for the alias because it’s easy for me to remember. You may also use an alias of your company name. Scaling distribution of the import The easiest way to apply your certificate across many machines is to just push the .certs or cacerts file onto them. When doing this, watch out for any changes that people would have made to this file on their machines. Trusted.certs: When publishing into user directories, your file will overwrite any keys that the user has added since last update. CACerts: It is best to re-run the import command with each installation rather than just overwriting the file. If you just keep the same cacerts file between upgrades, you will overwrite any CAs that have been added or removed. By re-importing, you stay up to date with changes. Verify work on a different machine Verification is a way of checking on the client machine to ensure that it properly trusts signed artifacts after you have added your signing certificate. Many people have started using deployment rule sets. You can validate the deployment rule set by: Create and sign the deployment rule set on the computer that holds the private key. Copy the deployment rule set on to the different machine where you have imported the signing certificate. Verify that the Java Control Panel’s security tab shows your deployment rule set. Verifying an individual JAR file or multiple JAR files You can test a certificate chain by using the jarsigner command. jarsigner -verify filename.jar If the output does not say "jar verified" then run the following command to see why: jarsigner -verify -verbose -certs filename.jar Check the output for the term “CertPath not validated.”

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  • Know More About Oracle Row Lock

    - by Liu Maclean(???)
    ??????Oracle??????????row lock,??ORACLE????????????????????,row lock???????????????????????????????,??Server Process?pin????block buffer????????? ????????,?process A ??update???????? Z?????????, ???????rollback???commit;??Process B??????DML??, ???????rowid???? Z???, ???????????process A????????ITL???,????????cleanout??,????????row???????????commit, ???????Process B????”enq: TX – row lock contention”??????? ????Process B????????????? ?????????Process A???????row,??Process B???????”enq: TX – row lock contention”???? ????????  ????????: SESSION A: SQL> select * from v$version; BANNER ---------------------------------------------------------------- Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - 64bi PL/SQL Release 10.2.0.5.0 - Production CORE    10.2.0.5.0      Production TNS for Linux: Version 10.2.0.5.0 - Production NLSRTL Version 10.2.0.5.0 - Production SQL> select * from global_name; GLOBAL_NAME -------------------------------------------------------------------------------- www.oracledatabase12g.com SQL> create table maclean_lock(t1 int); Table created. SQL> insert into maclean_lock values (1); 1 row created. SQL> commit; Commit complete. SQL> select dbms_rowid.rowid_block_number(rowid),dbms_rowid.rowid_relative_fno(rowid) from maclean_lock; DBMS_ROWID.ROWID_BLOCK_NUMBER(ROWID) DBMS_ROWID.ROWID_RELATIVE_FNO(ROWID) ------------------------------------ ------------------------------------                                67642                                    1 SQL>  select distinct sid from v$mystat;        SID ----------        142 SQL> select pid,spid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat));        PID SPID ---------- ------------         17 15636 ??SESSION A ????savepoint ,?update ?????????         SQL>  savepoint NONLOCK; Savepoint created. SQL> select * From v$Lock where sid=142; no rows selected SQL> set linesize 140 pagesize 1400 SQL>  update maclean_lock set t1=t1+2; 1 row updated. SQL> select * From v$Lock where sid=142; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 0000000091FC69F0 0000000091FC6A18        142 TM      55829          0          3          0          6          0 00000000914B4008 00000000914B4040        142 TX     393232        609          6          0          6          0         SQL> select dump(3,16) from dual; DUMP(3,16) -------------------------------------------------------------------------------- Typ=2 Len=2: c1,4 ALTER SYSTEM DUMP DATAFILE 1 BLOCK 67642;  Object id on Block? Y  seg/obj: 0xda16  csc: 0x00.234718  itc: 2  flg: O  typ: 1 - DATA      fsl: 0  fnx: 0x0 ver: 0x01  Itl           Xid                  Uba         Flag  Lck        Scn/Fsc 0x01   0x000a.00f.000001e0  0x00800075.02a6.29  C---    0  scn 0x0000.00234711 0x02   0x0007.018.000001fe  0x0080065c.017a.02  ----    1  fsc 0x0000.00000000 data_block_dump,data header at 0x81d185c =============== tsiz: 0x1fa0 hsiz: 0x14 pbl: 0x081d185c bdba: 0x0041083a      76543210 flag=-------- ntab=1 nrow=1 frre=-1 fsbo=0x14 fseo=0x1f9a avsp=0x1f83 tosp=0x1f83 0xe:pti[0]      nrow=1  offs=0 0x12:pri[0]     offs=0x1f9a block_row_dump: tab 0, row 0, @0x1f9a tl: 6 fb: --H-FL-- lb: 0x2  cc: 1 col  0: [ 2]  c1 04 end_of_block_dump ?? BLOCK DUMP ???? ??????XID=0x0007.018.000001fe ?transaction?? lb:0x1 ??SESSION B ,?????UPDATE?? ???enq: TX - row lock contention ?? SQL> select distinct sid from v$mystat;        SID ----------        140 SQL> select pid,spid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat));        PID SPID ---------- ------------         24 15652 SQL> alter system set "_trace_events"='10000-10999:255:24'; System altered.         SQL> update maclean_lock set t1=t1+2; select * From v$Lock where sid=142 or sid=140 order by sid; SESSION C: SQL> select * From v$Lock where sid=142 or sid=140 order by sid; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 0000000091FC6B10 0000000091FC6B38        140 TM      55829          0          3          0         84          0 00000000924F4A58 00000000924F4A78        140 TX     458776        510          0          6         84          0 00000000914B51E8 00000000914B5220        142 TX     458776        510          6          0        312          1 0000000091FC69F0 0000000091FC6A18        142 TM      55829          0          3          0        312          0 ???? SESSION B SID=140 ?SESSION A ?TX ENQUEUE ?X mode?REQUEST SQL> oradebug dump systemstate 266; Statement processed. SESSION B waiter's enqueue lock       SO: 0x924f4a58, type: 5, owner: 0x92bb8dc8, flag: INIT/-/-/0x00       (enqueue) TX-00070018-000001FE    DID: 0001-0018-00000022       lv: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  res_flag: 0x6       req: X, lock_flag: 0x0, lock: 0x924f4a78, res: 0x925617c0       own: 0x92b76be0, sess: 0x92b76be0, proc: 0x92a737a0, prv: 0x925617e0 TX-00070018-000001FE=> TX 458776 510 SESSION A owner's enqueue lock       SO: 0x914b51e8, type: 40, owner: 0x92b796d0, flag: INIT/-/-/0x00       (trans) flg = 0x1e03, flg2 = 0xc0000, prx = 0x0, ros = 2147483647 bsn = 0xed5 bndsn = 0xee7 spn = 0xef7       efd = 3       file:xct.c lineno:1179       DID: 0001-0011-000000C2       parent xid: 0x0000.000.00000000       env: (scn: 0x0000.00234718  xid: 0x0007.018.000001fe  uba: 0x0080065c.017a.02  statement num=0  parent xid: xid: 0x0000.000.00000000  scn: 0x00 00.00234718 0sch: scn: 0x0000.00000000)       cev: (spc = 7818  arsp = 914e8310  ubk tsn: 1 rdba: 0x0080065c  useg tsn: 1 rdba: 0x00800069             hwm uba: 0x0080065c.017a.02  col uba: 0x00000000.0000.00             num bl: 1 bk list: 0x91435070)             cr opc: 0x0 spc: 7818 uba: 0x0080065c.017a.02       (enqueue) TX-00070018-000001FE    DID: 0001-0011-000000C2       lv: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  res_flag: 0x6       mode: X, lock_flag: 0x0, lock: 0x914b5220, res: 0x925617c0       own: 0x92b796d0, sess: 0x92b796d0, proc: 0x92a6ffd8, prv: 0x925617d0        xga: 0x8b7c6d40, heap: UGA       Trans IMU st: 2 Pool index 65535, Redo pool 0x914b58d0, Undo pool 0x914b59b8       Redo pool range [0x86de640 0x86de640 0x86e0e40]       Undo pool range [0x86dbe40 0x86dbe40 0x86de640]         ----------------------------------------         SO: 0x91435070, type: 39, owner: 0x914b51e8, flag: -/-/-/0x00         (List of Blocks) next index = 1         index   itli   buffer hint   rdba       savepoint         -----------------------------------------------------------             0      2   0x647f1fc8    0x41083a     0xee7 ?SESSION A? ROLLBACK ?savepoint: SQL> rollback to NONLOCK; Rollback complete. ????savepoint ??update??????? ??UPDATE???????? ROLLBACK: SQL> select * From v$Lock where sid=142 or sid=140; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 00000000924F4A58 00000000924F4A78        140 TX     458776        510          0          6        822          0 0000000091FC6B10 0000000091FC6B38        140 TM      55829          0          3          0        822          0 00000000914B51E8 00000000914B5220        142 TX     458776        510          6          0       1050          1 ???? SESSION A 142 ???SAVEPOINT ???????TM LOCK ????? ROLLBACK TO SAVEPOINT?????SESSION???TX LOCK!!!! ??????SESSION 142???TX ID1=458776 ID2=510, ????ROLLBACK TO SAVEPOINT?????????ABORT TRANSACTION ?? SESSION B  SID=140??  SESSION A ?? , ?????????SESSION B? update???HANG?? ?????????CACHE?????:  Object id on Block? Y  seg/obj: 0xda16  csc: 0x00.2347b7  itc: 2  flg: O  typ: 1 - DATA      fsl: 0  fnx: 0x0 ver: 0x01  Itl           Xid                  Uba         Flag  Lck        Scn/Fsc 0x01   0x000a.00f.000001e0  0x00800075.02a6.29  C---    0  scn 0x0000.00234711 0x02   0x0000.000.00000000  0x00000000.0000.00  ----    0  fsc 0x0000.00000000 data_block_dump,data header at 0x745d85c =============== tsiz: 0x1fa0 hsiz: 0x14 pbl: 0x0745d85c bdba: 0x0041083a      76543210 flag=-------- ntab=1 nrow=1 frre=-1 fsbo=0x14 fseo=0x1f9a avsp=0x1f83 tosp=0x1f83 0xe:pti[0]      nrow=1  offs=0 0x12:pri[0]     offs=0x1f9a block_row_dump: tab 0, row 0, @0x1f9a tl: 6 fb: --H-FL-- lb: 0x0  cc: 1 col  0: [ 2]  c1 02 end_of_block_dump ???? ITL=0x02? ?????????,col  0: [ 2]  c1 02 ????????? ?????????SESSION D ,??????row lock?? ?UPDATE???????? SESSION D: SQL> update maclean_lock set t1=t1+2; 1 row updated. SQL> rollback; Rollback complete. ??SESSION B ??????????? ?????ORACLE????????, ??????????? TX lock?? row lock , ????????2??? row lock?????????, ?TX lock????????ENQUEUE LOCK???? ?????????PROCESS K?DML???????????????????????,??????????TX LOCK, ????PROCESS Z?????????????????????????ROW LOCK????????, ???????OLTP?????????????????????? ??ROW LOCK?Release ??????TX?ENQUEUE LOCK,?????????Process J ????????????, Process K??????????? ,Process K?????????,???row piece?lb??0x0 ,?????ITL, Process Z???ITL???????Process J????XID,?????Process J?????TX lock, PROCESS K ???TX resource?Enqueue Waiter Linked List?????X mode(exclusive)?enqueue lock? ???Process J??TX lock?,Process J?????TX resource?Enqueue Waiter Linked List ???Process K??????,??POST?????Process K? TX lock??????, ???????row lock???????,????????? ?????????? ?????: SESSION A ???PID =17 ?????????????????? SESSION B ???PID =24 ??????? "_trace_events"='10000-10999:255:24';  KST trace ??????? Server Process??? SESSION A PID=17  ?? acqure?SX mode???TM Lock ,?? ????Transaction?????UNDO SEGMENT 7,???XID 7.24.510, ?acquire ?X mode? TX-00070018-000001fe ? ?????? 00070018-000001fe ???? 7- 24 - 510? XID ? 781F4B8A:007A569C    17   142 10704  83 ksqgtl: acquire TM-0000da15-00000000 mode=SX flags=GLOBAL|XACT why="contention" 781F4B92:007A569D    17   142 10704  19 ksqgtl: SUCCESS 781F4BB3:007A569E    17   142 10812   2 0x000000000041083A 0x0000000000000000 0x0000000000234717 781F4BBA:007A569F    17   142 10812   3 0x0000000000000000 0x0000000000000000 0x0000000000000000 781F4BC0:007A56A0    17   142 10812   4 0x0000000000000000 0x0000000000000000 0x0000000000000000 781F4BD3:007A56A1    17   142 10812   5 0x000000000041083A 0x0000000000000000 0x0000000000000000 781F4BFE:007A56A2    17   142 10811   1 0x000000000041083A 0x0000000000000000 0x0000000000234711 0x0000000000000002 781F4C06:007A56A3    17   142 10811   2 0x000000000041083A 0x0000000000000000 0x0000000000234718 0x00007FA074EDA560 781F4C26:007A56A4    17   142 10813   1 ktubnd: Bind usn 7 nax 1 nbx 0 lng 0 par 0 781F4C43:007A56A5    17   142 10813   2 ktubnd: Txn Bound xid: 7.24.510 781F4C4A:007A56A6    17   142 10704  83 ksqgtl: acquire TX-00070018-000001fe mode=X flags=GLOBAL|XACT why="contention" 781F4C51:007A56A7    17   142 10704  19 ksqgtl: SUCCESS ?????????? ???????? 781F4CBF:007A56A8    17   142 10005   1 KSL WAIT BEG [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 781F4CCC:007A56A9    17   142 10005   2 KSL WAIT END [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 time=13 781F4CDE:007A56AA    17   142 10005   1 KSL WAIT BEG [SQL*Net message from client] 1650815232/0x62657100 1/0x1 0/0x0 786BD85D:007A57E0    17   142 10005   2 KSL WAIT END [SQL*Net message from client] 1650815232/0x62657100 1/0x1 0/0x0 time=5016447 786BD966:007A57E1    17   142 10005   1 KSL WAIT BEG [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 786BD96E:007A57E2    17   142 10005   2 KSL WAIT END [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 time=8 SESSION B ???PID =24  ,??????? SX mode? TM lock,??row lock? acquire X mode?TX-00070018-000001fe ksqgtl: acquire TM-0000da15-00000000 mode=SX flags=GLOBAL|XACT why="contention" ksqgtl: SUCCESS 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000000000001 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000008A63780 0x0000000000000001 0x0000000000800861 0x0000000000000241 0x0000000000000001 0x000000000041083A 0x0000000000000001 0x0000000000000001 0x000000000041083A 0x0000000000000000 0x00000000002354F9 0x0000000000000002 ksqgtl: acquire TX-00070018-000001fe mode=X flags=GLOBAL|LONG why="row lock contention" C4048EBD:007F52B6    24   140 10005   2 KSL WAIT END [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe time=2929879 C4048ED4:007F52B7    24   140 10005   1 KSL WAIT BEG [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe C43146CA:007F535E    24   140 10005   2 KSL WAIT END [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe time=2930676 ????????? ,PID=24 ??????ksqcmi???????? deadlock C43146D9:007F535F    24   140 10704 134 ksqcmi: performing local deadlock detection on TX-00070018-000001fe C43146F8:007F5360    24   140 10704 150 ksqcmi: deadlock not detected on TX-00070018-000001fe ?? ??? PID 17 ??ROLLBACK ???? ,????????: PID 17 ROLLBACK; D7A495BB:007F9D3E    17   142 10005   4 KSL POST SENT postee=24 loc='ksqrcl' id1=0 id2=0 name=   type=0 D7A495D8:007F9D3F    17   142 10444  12 ABORT TRANSACTION - xid: 0x0007.018.000001fe ??  PID 17 ??? TX resource?Enqueue Waiter linked List ???PID 24???,????KSL POST SENT ?? PID 24, ???ksqrcl???ENQUEUE LOCK ?PID 24??????KSL POST (KSL POST RCVD poster=17), ?ksqgtl???? TX-00070018-000001fe ?? ksqrcl??, ??PID 24???????? TX lock?USN ,??????? USN 3 XID 3.11.582 ,???acquire TX-0003000b-00000246 D7A49616:007F9D41    24   140 10005   3 KSL POST RCVD poster=17 loc='ksqrcl' id1=0 id2=0 name=   type=0 fac#=0 facpost=1 D7A4961C:007F9D42    24   140 10704  19 ksqgtl: SUCCESS D7A4967D:007F9D43    24   140 10704 117 ksqrcl: release TX-00070018-000001fe mode=X D7A496A5:007F9D44    24   140 10813   1 ktubnd: Bind usn 3 nax 1 nbx 0 lng 0 par 0 D7A496C2:007F9D45    24   140 10813   2 ktubnd: Txn Bound xid: 3.11.582 D7A496C7:007F9D46    24   140 10704  83 ksqgtl: acquire TX-0003000b-00000246 mode=X flags=GLOBAL|XACT why="contention" D7A496E4:007F9D47    24   140 10704  19 ksqgtl: SUCCESS ROW LOCK?Release ??????TX?ENQUEUE LOCK,?????????Process J ????????????, Process K??????????? ,Process K?????????,???row piece?lb??0×0 ,?????ITL,Process Z???ITL???????Process J????XID,?????Process J?????TX lock,PROCESS K ???TX resource?Enqueue Waiter Linked List?????X mode(exclusive)?enqueue lock? ???Process J??TX lock?,Process J?????TX resource?Enqueue Waiter Linked List ???Process K??????,??POST?????Process K? TX lock??????,???????row lock???????,?????????

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  • How to Tell a Hardware Problem From a Software Problem

    - by Chris Hoffman
    Your computer seems to be malfunctioning — it’s slow, programs are crashing or Windows may be blue-screening. Is your computer’s hardware failing, or does it have a software problem that you can fix on your own? This can actually be a bit tricky to figure out. Hardware problems and software problems can lead to the same symptoms — for example, frequent blue screens of death may be caused by either software or hardware problems. Computer is Slow We’ve all heard the stories — someone’s computer slows down over time because they install too much software that runs at startup or it becomes infected with malware. The person concludes that their computer is slowing down because it’s old, so they replace it. But they’re wrong. If a computer is slowing down, it has a software problem that can be fixed. Hardware problems shouldn’t cause your computer to slow down. There are some rare exceptions to this — perhaps your CPU is overheating and it’s downclocking itself, running slower to stay cooler — but most slowness is caused by software issues. Blue Screens Modern versions of Windows are much more stable than older versions of Windows. When used with reliable hardware with well-programmed drivers, a typical Windows computer shouldn’t blue-screen at all. If you are encountering frequent blue screens of death, there’s a good chance your computer’s hardware is failing. Blue screens could also be caused by badly programmed hardware drivers, however. If you just installed or upgraded hardware drivers and blue screens start, try uninstalling the drivers or using system restore — there may be something wrong with the drivers. If you haven’t done anything with your drivers recently and blue screens start, there’s a very good chance you have a hardware problem. Computer Won’t Boot If your computer won’t boot, you could have either a software problem or a hardware problem. Is Windows attempting to boot and failing part-way through the boot process, or does the computer no longer recognize its hard drive or not power on at all? Consult our guide to troubleshooting boot problems for more information. When Hardware Starts to Fail… Here are some common components that can fail and the problems their failures may cause: Hard Drive: If your hard drive starts failing, files on your hard drive may become corrupted. You may see long delays when you attempt to access files or save to the hard drive. Windows may stop booting entirely. CPU: A failing CPU may result in your computer not booting at all. If the CPU is overheating, your computer may blue-screen when it’s under load — for example, when you’re playing a demanding game or encoding video. RAM: Applications write data to your RAM and use it for short-term storage. If your RAM starts failing, an application may write data to part of the RAM, then later read it back and get an incorrect value. This can result in application crashes, blue screens, and file corruption. Graphics Card: Graphics card problems may result in graphical errors while rendering 3D content or even just while displaying your desktop. If the graphics card is overheating, it may crash your graphics driver or cause your computer to freeze while under load — for example, when playing demanding 3D games. Fans: If any of the fans fail in your computer, components may overheat and you may see the above CPU or graphics card problems. Your computer may also shut itself down abruptly so it doesn’t overheat any further and damage itself. Motherboard: Motherboard problems can be extremely tough to diagnose. You may see occasional blue screens or similar problems. Power Supply: A malfunctioning power supply is also tough to diagnose — it may deliver too much power to a component, damaging it and causing it to malfunction. If the power supply dies completely, your computer won’t power on and nothing will happen when you press the power button. Other common problems — for example, a computer slowing down — are likely to be software problems. It’s also possible that software problems can cause many of the above symptoms — malware that hooks deep into the Windows kernel can cause your computer to blue-screen, for example. The Only Way to Know For Sure We’ve tried to give you some idea of the difference between common software problems and hardware problems with the above examples. But it’s often tough to know for sure, and troubleshooting is usually a trial-and-error process. This is especially true if you have an intermittent problem, such as your computer blue-screening a few times a week. You can try scanning your computer for malware and running System Restore to restore your computer’s system software back to its previous working state, but these aren’t  guaranteed ways to fix software problems. The best way to determine whether the problem you have is a software or hardware one is to bite the bullet and restore your computer’s software back to its default state. That means reinstalling Windows or using the Refresh or reset feature on Windows 8. See whether the problem still persists after you restore its operating system to its default state. If you still see the same problem – for example, if your computer is blue-screening and continues to blue-screen after reinstalling Windows — you know you have a hardware problem and need to have your computer fixed or replaced. If the computer crashes or freezes while reinstalling Windows, you definitely have a hardware problem. Even this isn’t a completely perfect method — for example, you may reinstall Windows and install the same hardware drivers afterwards. If the hardware drivers are badly programmed, the blue-screens may continue. Blue screens of death aren’t as common on Windows these days — if you’re encountering them frequently, you likely have a hardware problem. Most blue screens you encounter will likely be caused by hardware issues. On the other hand, other common complaints like “my computer has slowed down” are easily fixable software problems. When in doubt, back up your files and reinstall Windows. Image Credit: Anders Sandberg on Flickr, comedy_nose on Flickr     

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  • Can't remove burg theme packages

    - by Lassi
    Today after trying to install and remove BURG and few themes I faced an issue. Now I can't install or remove anything. Here is the output (unfortunately partly in Finnish, I couldn't change language since it also seems to depend on package listings: lassi@lassi-ubuntu:~$ sudo apt-get autoremove Luetaan pakettiluetteloita... Valmis Muodostetaan riippuvuussuhteiden puu Luetaan tilatietoja... Valmis Seuraavat paketit POISTETAAN: burg-theme-fortune burg-theme-gnome burg-theme-picchio 0 päivitetty, 0 uutta asennusta, 3 poistettavaa ja 0 päivittämätöntä. 3 ei asennettu kokonaan tai poistettiin. Toiminnon jälkeen vapautuu 7 180 k t levytilaa. Haluatko jatkaa [K/e]? k (Luetaan tietokantaa... 166462 files and directories currently installed.) Poistetaan pakettia burg-theme-fortune... sudo: update-burg: command not found dpkg: virhe käsiteltäessä burg-theme-fortune (--remove): aliprosessi installed post-removal script palautti virhetilakoodin 1 Poistetaan pakettia burg-theme-gnome... sudo: update-burg: command not found dpkg: virhe käsiteltäessä burg-theme-gnome (--remove): aliprosessi installed post-removal script palautti virhetilakoodin 1 Poistetaan pakettia burg-theme-picchio... sudo: update-burg: command not found dpkg: virhe käsiteltäessä burg-theme-picchio (--remove): aliprosessi installed post-removal script palautti virhetilakoodin 1 Käsittelyssä tapahtui liian monta virhettä: burg-theme-fortune burg-theme-gnome burg-theme-picchio E: Sub-process /usr/bin/dpkg returned an error code (1) Basically what seems to happen is this: It creates the package lists, then tries to remove packet burg-theme-fortune. This fails as update-burg command was not found. Then dpkg reports an error while processing the packet. Same goes with all 3 packages. In the end it claims that there were too many errors, and packages stay installed. I also tried installing burg as it tries to run command update-burg, but appears that it tries to delete these packages always when I try to install or remove or do anything with apt. Any ideas how I could solve this issue? Edit: Here is the output of apt-get install burg (tried installing again to get English output) lassi@lassi-ubuntu:~$ LC_ALL=C sudo apt-get install burg [sudo] password for lassi: Reading package lists... Done Building dependency tree Reading state information... Done burg is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 3 not fully installed or removed. Need to get 0 B/6169 kB of archives. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 167497 files and directories currently installed.) Preparing to replace burg-theme-fortune 0.5.0-1 (using .../burg-theme-fortune_0.5.0-1_all.deb) ... Unpacking replacement burg-theme-fortune ... Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: warning: subprocess old post-removal script returned error exit status 1 dpkg - trying script from the new package instead ... Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: error processing /var/cache/apt/archives/burg-theme-fortune_0.5.0-1_all.deb (--unpack): subprocess new post-removal script returned error exit status 1 Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: error while cleaning up: subprocess new post-removal script returned error exit status 1 Preparing to replace burg-theme-gnome 0.5.0-1 (using .../burg-theme-gnome_0.5.0-1_all.deb) ... Unpacking replacement burg-theme-gnome ... Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: warning: subprocess old post-removal script returned error exit status 1 dpkg - trying script from the new package instead ... Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: error processing /var/cache/apt/archives/burg-theme-gnome_0.5.0-1_all.deb (--unpack): subprocess new post-removal script returned error exit status 1 Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: error while cleaning up: subprocess new post-removal script returned error exit status 1 Preparing to replace burg-theme-picchio 0.5.0-1 (using .../burg-theme-picchio_0.5.0-1_all.deb) ... Unpacking replacement burg-theme-picchio ... Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: warning: subprocess old post-removal script returned error exit status 1 dpkg - trying script from the new package instead ... Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: error processing /var/cache/apt/archives/burg-theme-picchio_0.5.0-1_all.deb (--unpack): subprocess new post-removal script returned error exit status 1 Generating burg.cfg ... /usr/sbin/burg-probe: error: cannot stat `/boot/burg/locale'. No path or device is specified. Try `/usr/sbin/burg-probe --help' for more information. dpkg: error while cleaning up: subprocess new post-removal script returned error exit status 1 Errors were encountered while processing: /var/cache/apt/archives/burg-theme-fortune_0.5.0-1_all.deb /var/cache/apt/archives/burg-theme-gnome_0.5.0-1_all.deb /var/cache/apt/archives/burg-theme-picchio_0.5.0-1_all.deb E: Sub-process /usr/bin/dpkg returned an error code (1) lassi@lassi-ubuntu:~$

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  • Windows Phone Developer Spotlight: Nikolai Joukov

    - by Lori Lalonde
    Originally posted on: http://geekswithblogs.net/lorilalonde/archive/2014/06/04/windows-phone-developer-spotlight-nikolai-joukov.aspxAs part of an ongoing series, I plan to include a spotlight post on people within the community that are stars in their field and area of expertise. For my first spotlight post, I interviewed Nikolai Joukov, who is a regular attendee at my local area .NET User Group (CTTDNUG), and has also participated in many of the Mobile and Cloud workshops we have hosted over the past few years. Nikolai stood out immediately, because of his passion for developing mobile apps, his interest in continuous learning, and his drive to publish quality apps that people will find useful and entertaining. Background: Nikolai immigrated to Canada in 1995, and has been working in IT since 1997. He moved on to become an independent contractor in 2005, and has worked at various large scale organizations over the course of his career, including BMO, Enbridge, Economical Insurance, Equitable Life, Manulife and Sun Life. Nikolai is an accomplished Windows Phone and Windows Store publisher, with 11 published Windows Phone apps, and 8 published Windows Store apps. He has almost 6000 downloads and favourable reviews. Q & A with Nikolai How many years have you been developing Windows Phone apps? 2 years When did you develop your very first Windows Phone app, and what was it about? Actually, the very first app I wrote was for the Microsoft “Smart Phone” back in 2004. This phone was given to me by Microsoft during the Developers Days Conference in Toronto. It was some kind of experimental model named Smart Phone, but you had to use VB 3 to develop the applications. Needless to say, this was not very successful at that time. My app was a Stock Trades Calculator. Very primitive, but it was working for me. The phone was heavy and the battery barely lasted 4 hours. Microsoft stopped supporting it few months later and the phone stopped working shortly after, but I still have it as a souvenir. For Windows Phone, my first app was “Trip Packing Assistant”. This is a simple trip packing check list that allows you to list items by category, set required quantity of items, and mark off the item in the list when it is packed. I designed it for me and my wife Galina, since we love to travel and this program helps manage our list for us. How did you get started in Windows Phone development? I have to say thanks to our .NET User Group for introducing me to Windows Phone development. I was intrigued and decided to give it a try. In October 2012 during a 2 day training event that ObjectSharp hosted in London, I met Bruce Johnson. On his advice, I registered for Developer Movement, and it is was a good push to actually complete the apps that I started. You have a great series of travel guide apps both for Windows Phone and Windows Store. Tell us about how you came up with the idea to develop those apps and what process you went through to put it all together. Like I said earlier, my wife and I love to travel. Before I created Trip Packing Assistant, every time we were planning to travel somewhere new, Galina would spend 3-4 weeks doing research. She would create a Word document with all of the information. We didn’t want to have to carry our laptop with us all the time, so we printed out the Word document she created, and would take it with us. After we returned from the trip, we would bring back tons of pictures and materials. Then our friends started to ask us about our materials before they planned their trips to the same places we had visited. So I decided to give it a try and started making apps for Windows Phone and for Windows 8. I hope these applications will help people who are planning to travel. So, all of the pictures used in the travel apps you created were actually taken by you during these amazing trips? Yes Do you have another Windows Store/Windows Phone project in development right now? If so, can you give us a hint at what it will be about? I want to stay with travel apps for now. But this time I will try to write an app for us (Galina and I). Usually we go on the trip, then I write the apps after we have all this beautiful pictures in our hands. We are planning a trip to Rome. This app will not have the pictures, but I want to add a map with points of interest and all information that can be useful for us. Then we will go on our trip and test it on location. As well I am planning to work on my existing apps to make them better. What learning resources would you recommend for other developers that want to get started in Window Store and Windows Phone development? I would start with dev.windowsphone.com to get all tools and samples, also links to training materials. I like MVA (Microsoft Virtual Academy). Their videos are really useful and it is free. Pluralsight is good too but it is not free and I do not have a subscription anymore. Our .NET User Group meetings give good insights too. I went to all meetings and full day training events. When you start to develop your app, you need to do research for specific questions that arise during development. The Developer Portal and Nokia Developer are good resources too. Wrap Up Thanks Nikolai for participating in my first Spotlight blog post! Shown below is Nikolai’s publisher page in the Windows Phone Store and his publisher page in the Windows Store. Simply click on it to be taken to there to check out his portfolio of apps. Be sure to download his apps and try them out! They are all free! Nikolai’s Windows Phone apps   Nikolai’s Windows Store Apps

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  • Answers to Your Common Oracle Database Lifecycle Management Questions

    - by Scott McNeil
    We recently ran a live webcast on Strategies for Managing Oracle Database's Lifecycle. There were tons of questions from our audience that we simply could not get to during the hour long presentation. Below are some of those questions along with their answers. Enjoy! Question: In the webcast the presenter talked about “gold” configuration standards, for those who want to use this technique, could you recommend a best practice to consider or follow? How do I get started? Answer:Gold configuration standardization is a quick and easy way to improve availability through consistency. Start by choosing a reference database and saving the configuration to the Oracle Enterprise Manager repository using the Save Configuration feature. Next create a comparison template using the Oracle provided template as a starting point and modify the ignored properties to eliminate expected differences in your environment. Finally create a comparison specification using the comparison template you created plus your saved gold configuration and schedule it to run on a regular basis. Don’t forget to fill in the email addresses of those you want to notify upon drift detection. Watch the database configuration management demo to learn more. Question: Can Oracle Lifecycle Management Pack for Database help with patching an Oracle Real Application Cluster (RAC) environment? Answer: Yes, Oracle Enterprise Manager supports both parallel and rolling patch application of Oracle Real Application Clusters. The use of rolling patching is recommended as there is no downtime involved. For more details watch this demo. Question: What are some of the things administrators can do to control configuration drift? Why is it important? Answer:Configuration drift is one of the main causes of instability and downtime of applications. Oracle Enterprise Manager makes it easy to manage and control drift using scheduled configuration comparisons combined with comparison templates. Question: Does Oracle Enterprise Manager 12c Release 2 offer an incremental update feature for "gold" images? For instance, if the source binary has a higher PSU level, what is the best approach to update the existing "gold" image in the software library? Do you have to create a new image or can you just update the original one? Answer:Provisioning Profiles (Gold images) can contain the installation files and database configuration templates. Although it is possible to make some changes to the profile after creation (mainly to configuration), it is normally recommended to simply create a new profile after applying a patch to your reference database. Question: The webcast talked about enforcing in-house standards, does Oracle Enterprise Manager 12c offer verification of your databases and systems to those standards? For example, the initial "gold" image has been massively deployed over time, and there may be some changes to it. How can you do regular checks from Enterprise Manager to ensure the in-house standards are being enforced? Answer:There are really two methods to validate conformity to standards. The first method is to use gold standards which you compare other databases to report unwanted differences. This method uses a new comparison template technology which allows users to ignore known differences (i.e. SID, Start time, etc) which results in a report only showing important or non-conformant differences. This method is quick to setup and configure and recommended for those who want to get started validating compliance quickly. The second method leverages the new compliance framework which allows the creation of specific and robust validations. These compliance rules are grouped into standards which can be assigned to databases quickly and easily. Compliance rules allow for targeted and more sophisticated validation beyond the basic equals operation available in the comparison method. The compliance framework can be used to implement just about any internal or industry standard. The compliance results will track current and historic compliance scores at the overall and individual database targets. When the issue is resolved, the score is automatically affected. Compliance framework is the recommended long term solution for validating compliance using Oracle Enterprise Manager 12c. Check out this demo on database compliance to learn more. Question: If you are using the integration between Oracle Enterprise Manager and My Oracle Support in an "offline" mode, how do you know if you have the latest My Oracle Support metadata? Answer:In Oracle Enterprise Manager 12c Release 2, you now only need to download one zip file containing all of the metadata xmls files. There is no indication that the metadata has changed but you could run a checksum on the file and compare it to the previously downloaded version to see if it has changed. Question: What happens if a patch fails while administrators are applying it to a database or system? Answer:A large portion of Oracle Enterprise Manager's patch automation is the pre-requisite checks that happen to ensure the highest level of confidence the patch will successfully apply. It is recommended you test the patch in a non-production environment and save the patch plan as a template once successful so you can create new plans using the saved template. If you are using the recommended ‘out of place’ patching methodology, there is no urgency because the database is still running as the cloned Oracle home is being patched. Users can address the issue and restart the patch procedure at the point it left off. If you are using 'in place' method, you can address the issue and continue where the procedure left off. Question: Can Oracle Enterprise Manager 12c R2 compare configurations between more than one target at the same time? Answer:Oracle Enterprise Manager 12c can compare any number of target configurations at one time. This is the basis of many important use cases including Configuration Drift Management. These comparisons can also be scheduled on a regular basis and emails notification sent should any differences appear. To learn more about configuration search and compare watch this demo. Question: How is data comparison done since changes are taking place in a live production system? Answer:There are many things to keep in mind when using the data comparison feature (as part of the Change Management ability to compare table data). It was primarily intended to be used for maintaining consistency of important but relatively static data. For example, application seed data and application setup configuration. This data does not change often but is critical when testing an application to ensure results are consistent with production. It is not recommended to use data comparison on highly dynamic data like transactional tables or very large tables. Question: Which versions of Oracle Database can be monitored through Oracle Enterprise Manager 12c? Answer:Oracle Database versions: 9.2.0.8, 10.1.0.5, 10.2.0.4, 10.2.0.5, 11.1.0.7, 11.2.0.1, 11.2.0.2, 11.2.0.3. Watch the On-Demand Webcast Stay Connected: Twitter | Facebook | YouTube | Linkedin | NewsletterDownload the Oracle Enterprise Manager Cloud Control12c Mobile app

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  • Mobile BI Comes of Age

    - by rich.clayton(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} One of the hot topics in the Business Intelligence industry is mobility.  More specifically the question is how business can be transformed by the iPhone and the iPad.  In June 2003, Gartner predicted that Mobile BI would be obsolete and that the technology was headed for the 'trough of disillusionment'.  I agreed with them at that time.  Many vendors like MicroStrategy and Business Objects jumped into the fray attempting to show how PDA's like Palm Pilots could be integrated with BI.  Their investments resulted in interesting demos with no commercial traction.  Why, because wireless networks and mobile operating systems were primitive, immature and slow. In my opinion, Apple's iOS has changed everything in Mobile BI.  Yes Blackberry, Android and Symbian and all the rest have their place in the market but I believe that increasingly consumers (not IT departments) influence BI decision making processes.  Consumers are choosing the iPhone and the iPad. The number of iPads I see in business meetings now is staggering.  Some use it for email and note taking and others are starting to use corporate applications.  The possibilities for Mobile BI are countless and I would expect to see iPads enterprise-wide over the next few years.   These new devices will provide just-in-time access to critical business information.  Front-line managers interacting with customers, suppliers, patients or citizens will have information literally at their fingertips. I've experimented with several mobile BI tools.  They look cool but like their Executive Information System (EIS) predecessors of the 1990's these tools lack a backbone and a plausible integration strategy.  EIS was a viral technology in the early 1990's.  Executives from every industry and job function were showcasing their dashboards to fellow co-workers and colleagues at the country club.  Just like the iPad, every senior manager wanted one.  EIS wasn't a device however, it was a software application.   EIS quickly faded into the software sunset as it lacked integration with corporate information systems.  BI servers  replaced EIS because the technology focused on the heavy data lifting of integrating, normalizing, aggregating and managing large, complex data volumes.  The devices are here to stay. The cute stand-alone mobile BI tools, not so much. If all you're looking to do is put Excel files on your iPad, there are plenty of free tools on the market.  You'll look cool at your next management meeting but after a few weeks, the cool factor will fade away and you'll be wondering how you will ever maintain it.  If however you want secure, consistent, reliable information on your iPad, you need an integration strategy and a way to model the data.  BI Server technologies like the Oracle BI Foundation is a market leading approach to tackle that issue. I liken the BI mobility frenzy to buying classic cars.  Classic Cars have two buying groups - teenagers and middle-age folks looking to tinker.  Teenagers look at the pin-stripes and the paint job while middle-agers (like me)  kick the tires a bit and look under the hood to check out the quality and reliability of the engine.  Mobile BI tools sure look sexy but don't go very far without an engine and a transmission or an integration strategy. The strategic question in Mobile BI is can these startups build a motor and transmission faster than Oracle can re-paint the car?  Oracle has a great engine and a transmission that connects to all enterprise information assets.  We're working on the new paint job and are excited about the possibilities.  Just as vertical integration worked in the automotive business, it too works in the technology industry.

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  • The Faces in the Crowdsourcing

    - by Applications User Experience
    By Jeff Sauro, Principal Usability Engineer, Oracle Imagine having access to a global workforce of hundreds of thousands of people who can perform tasks or provide feedback on a design quickly and almost immediately. Distributing simple tasks not easily done by computers to the masses is called "crowdsourcing" and until recently was an interesting concept, but due to practical constraints wasn't used often. Enter Amazon.com. For five years, Amazon has hosted a service called Mechanical Turk, which provides an easy interface to the crowds. The service has almost half a million registered, global users performing a quarter of a million human intelligence tasks (HITs). HITs are submitted by individuals and companies in the U.S. and pay from $.01 for simple tasks (such as determining if a picture is offensive) to several dollars (for tasks like transcribing audio). What do we know about the people who toil away in this digital crowd? Can we rely on the work done in this anonymous marketplace? A rendering of the actual Mechanical Turk (from Wikipedia) Knowing who is behind Amazon's Mechanical Turk is fitting, considering the history of the actual Mechanical Turk. In the late 1800's, a mechanical chess-playing machine awed crowds as it beat master chess players in what was thought to be a mechanical miracle. It turned out that the creator, Wolfgang von Kempelen, had a small person (also a chess master) hiding inside the machine operating the arms to provide the illusion of automation. The field of human computer interaction (HCI) is quite familiar with gathering user input and incorporating it into all stages of the design process. It makes sense then that Mechanical Turk was a popular discussion topic at the recent Computer Human Interaction usability conference sponsored by the Association for Computing Machinery in Atlanta. It is already being used as a source for input on Web sites (for example, Feedbackarmy.com) and behavioral research studies. Two papers shed some light on the faces in this crowd. One paper tells us about the shifting demographics from mostly stay-at-home moms to young men in India. The second paper discusses the reliability and quality of work from the workers. Just who exactly would spend time doing tasks for pennies? In "Who are the crowdworkers?" University of California researchers Ross, Silberman, Zaldivar and Tomlinson conducted a survey of Mechanical Turk worker demographics and compared it to a similar survey done two years before. The initial survey reported workers consisting largely of young, well-educated women living in the U.S. with annual household incomes above $40,000. The more recent survey reveals a shift in demographics largely driven by an influx of workers from India. Indian workers went from 5% to over 30% of the crowd, and this block is largely male (two-thirds) with a higher average education than U.S. workers, and 64% report an annual income of less than $10,000 (keeping in mind $1 has a lot more purchasing power in India). This shifting demographic certainly has implications as language and culture can play critical roles in the outcome of HITs. Of course, the demographic data came from paying Turkers $.10 to fill out a survey, so there is some question about both a self-selection bias (characteristics which cause Turks to take this survey may be unrepresentative of the larger population), not to mention whether we can really trust the data we get from the crowd. Crowds can perform tasks or provide feedback on a design quickly and almost immediately for usability testing. (Photo attributed to victoriapeckham Flikr While having immediate access to a global workforce is nice, one major problem with Mechanical Turk is the incentive structure. Individuals and companies that deploy HITs want quality responses for a low price. Workers, on the other hand, want to complete the task and get paid as quickly as possible, so that they can get on to the next task. Since many HITs on Mechanical Turk are surveys, how valid and reliable are these results? How do we know whether workers are just rushing through the multiple-choice responses haphazardly answering? In "Are your participants gaming the system?" researchers at Carnegie Mellon (Downs, Holbrook, Sheng and Cranor) set up an experiment to find out what percentage of their workers were just in it for the money. The authors set up a 30-minute HIT (one of the more lengthy ones for Mechanical Turk) and offered a very high $4 to those who qualified and $.20 to those who did not. As part of the HIT, workers were asked to read an email and respond to two questions that determined whether workers were likely rushing through the HIT and not answering conscientiously. One question was simple and took little effort, while the second question required a bit more work to find the answer. Workers were led to believe other factors than these two questions were the qualifying aspect of the HIT. Of the 2000 participants, roughly 1200 (or 61%) answered both questions correctly. Eighty-eight percent answered the easy question correctly, and 64% answered the difficult question correctly. In other words, about 12% of the crowd were gaming the system, not paying enough attention to the question or making careless errors. Up to about 40% won't put in more than a modest effort to get paid for a HIT. Young men and those that considered themselves in the financial industry tended to be the most likely to try to game the system. There wasn't a breakdown by country, but given the demographic information from the first article, we could infer that many of these young men come from India, which makes language and other cultural differences a factor. These articles raise questions about the role of crowdsourcing as a means for getting quick user input at low cost. While compensating users for their time is nothing new, the incentive structure and anonymity of Mechanical Turk raises some interesting questions. How complex of a task can we ask of the crowd, and how much should these workers be paid? Can we rely on the information we get from these professional users, and if so, how can we best incorporate it into designing more usable products? Traditional usability testing will still play a central role in enterprise software. Crowdsourcing doesn't replace testing; instead, it makes certain parts of gathering user feedback easier. One can turn to the crowd for simple tasks that don't require specialized skills and get a lot of data fast. As more studies are conducted on Mechanical Turk, I suspect we will see crowdsourcing playing an increasing role in human computer interaction and enterprise computing. References: Downs, J. S., Holbrook, M. B., Sheng, S., and Cranor, L. F. 2010. Are your participants gaming the system?: screening mechanical turk workers. In Proceedings of the 28th international Conference on Human Factors in Computing Systems (Atlanta, Georgia, USA, April 10 - 15, 2010). CHI '10. ACM, New York, NY, 2399-2402. Link: http://doi.acm.org/10.1145/1753326.1753688 Ross, J., Irani, L., Silberman, M. S., Zaldivar, A., and Tomlinson, B. 2010. Who are the crowdworkers?: shifting demographics in mechanical turk. In Proceedings of the 28th of the international Conference Extended Abstracts on Human Factors in Computing Systems (Atlanta, Georgia, USA, April 10 - 15, 2010). CHI EA '10. ACM, New York, NY, 2863-2872. Link: http://doi.acm.org/10.1145/1753846.1753873

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  • Communities - The importance of exchange and discussion

    Communication with your environment is an essential part of everyone's life. And it doesn't matter whether you are actually living in a rural area in the middle of nowhere, within the pulsating heart of a big city, or in my case on a wonderful island in the Indian Ocean. The ability to exchange your thoughts, your experience and your worries with another person helps you to get different points of view and new ideas on how to resolve an issue you might be confronted with. Benefits of community work What happens to be common sense in your daily life, also applies to your work environment. Working in IT, or ICT as it is called in Mauritius, requires a lot of reading and learning. Not only during your lectures at the university but with your colleagues in a project assignment and hopefully with 'unknown' pals in the universe of online communities. At least I can say that I learned quite a lot from other developers code, their responses in various forums, their numerous blog articles, and while attending local user group meetings. When I started to work as a professional software developer (or engineer some may say) years ago I immediately checked the existence of communities on the programming language, the database technology and other vital information on software development in general. Luckily, it wasn't too difficult to find. My employer had a subscription of the monthly magazines and newsletters of a national organisation which also run the biggest forum in that area. Getting in touch with other developers and reading their common problems but also solutions was a huge benefit to my growth. Image courtesy of Michael Kappel (CC BY-NC 2.0) Active participation and regular contribution to this community gave me some nice advantages, too. Within three years I was listed as a conference speaker at the annual developer's conference and provided several sessions on different topics during consecutive years. Back in 2004, I took over the responsibility and management of the monthly meetings of a regional user group, and organised it for more than two years. Furthermore, I was invited to the newly-founded community program of Microsoft Germany (Community Leader/Insider Program - CLIP). My website on Active FoxPro Pages was nominated in the second batch of online communities. Due to my community work and providing advice to others, I had the honour to be awarded as Microsoft Most Valuable Professional (MVP) - Visual Developer for Visual FoxPro in the years 2006 and 2007. It was a great experience to meet with other like-minded people and I'm really grateful for that. Just in case, more details are listed in my Curriculum Vitae. But this all changed when I moved to Mauritius... Cyber island Mauritius? During the first months in Mauritius I was way too busy to think about community activities at all. First of all, there was the new company that had to be set up, the new staff had to be trained and of course the communication work-flows and so on with the project managers back in Germany had to be sorted out, too. Second, I had to get a grip of my private matters like getting the basics for my new household or exploring the neighbourhood, and last but not least I needed a break from the hectic and intensive work prior to my departure. As soon as the sea literally calmed down, I started to have conversations with my colleagues about communities and user groups. Sadly, it turned out that there were none, or at least no one was aware of any at that time. Oh oh, what did I do? Anyway, having this kind of background and very positive experience with off-line and on-line activities I decided for myself that some day I'm going to found a community in Mauritius for all kind of IT/ICT-related fields. The main focus might be on software development but not on a certain technology or methodology. It was clear to me that it should be an open infrastructure and anyone is welcome to join, to experience, to share and to contribute if they would like to. That was the idea at that time... Ok, fast-forward to recent events. At the end of October 2012 I was invited to an event called Open Days organised by Microsoft Indian Ocean Islands together with other local partners and resellers. There I got in touch with local Technical Evangelist Arnaud Meslier and we had a good conversation on communities during the breaks. Eventually, I left a good impression on him, as we are having chats on Facebook or Skype irregularly. Well, seeing that my personal and professional surroundings have been settled and running smooth, having that great exchange and contact with Microsoft IOI (again), and being really eager to re-animate my intentions from 2007, I recently founded a new community: Mauritius Software Craftsmanship Community - #MSCC It took me a while to settle down with the name but it was obvious that the community should not be attached to one single technology, like ie. .NET user group, Oracle developers, or Joomla friends (these are fictitious names). There are several other reasons why I came up with 'Craftsmanship' as the core topic of this community. The expression of 'engineering' didn't feel right with the fields covered. Software development in all kind of facets is a craft, and therefore demands a lot of practice but also guidance from more experienced developers. It also includes the process of designing, modelling and drafting the ideas. Has to deal with various types of tests and test methodologies, and of course should be focused on flexible and agile ways of acting. In order to meet and to excel a customer's request for a solution. Next, I was looking for an easy way to handle the organisation of events and meeting appointments. Using all kind of social media platforms like Google+, LinkedIn, Facebook, Xing, etc. I was never really confident about their features of event handling. More by chance I stumbled upon Meetup.com and in combination with the other entities (G+ Communities, FB Pages or in Groups) I am looking forward to advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there will be a Trello workspace to collect and share ideas and provide downloads of slides, etc. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians!

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  • The Future of Project Management is Social

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Kazim Isfahani, Director, Product Marketing, Oracle Rapid Ascent. Breakneck Speed. Lightning Fast. Perhaps even overwhelming. No matter which set of adjectives we use to describe it, social media’s rise into the enterprise mainstream has been unprecedented. Indeed, the big 4 social media powerhouses (Facebook, Google+, LinkedIn, and Twitter), have nearly 2 Billion users between them. You may be asking (as you should really) “That’s all well and good for the consumer, but for me at my company, what’s your point? Beyond the fact that I can check and post updates, that is.” Good question, kind sir. Impact of Social and Collaboration on Project Management I’ll dovetail this discussion to the project management realm, since that’s what I’m writing about. Speed is a big challenge for project-driven organizations. Anything that can help speed up project delivery - be it a new product introduction effort or a geographical expansion project - fast is a good thing. So where does this whole social thing fit particularly since there are already a host of tools to help with traditional project execution? The fact is companies have seen improvements in their productivity by deploying departmental collaboration and other social-oriented solutions. McKinsey’s survey on social tools shows we have reached critical scale: 72% of respondents report that their companies use at least one and over 40% say they are using social networks and blogs. We don’t hear as much about the impact of social media technologies at the project and project manager level, but that does not mean there is none. Consider the new hire. The type of individual entering the workforce and executing on projects is a generation of worker expecting visually appealing, easy to use and easy to understand technology meshing hand-in-hand with business processes. Consider the project manager. The social era has enhanced the role that the project manager must play. Today’s project manager must be a supreme communicator, an influencer, a sympathizer, a negotiator, and still manage to keep all stakeholders in the loop on project progress. Social tools play a significant role in this effort. Now consider the impact to the project team. The way that a project team functions has changed, with newer, social oriented technologies making the process of information dissemination and team communications much more fluid. It’s clear that a shift is occurring where “social” is intersecting with project management. The Rise of Social Project Management We refer to the melding of project management and social networking as Social Project Management. Social Project Management is based upon the philosophy that the project team is one part of an integrated whole, and that valuable and unique abilities exist within the larger organization. For this reason, Social Project Management systems should be integrated into the collaborative platform(s) of an organization, allowing communication to proceed outside the project boundaries. What makes social project management "social" is an implicit awareness where distributed teams build connected links in ways that were previously restricted to teams that were co-located. Just as critical, Social Project Management embraces the vision of seamless online collaboration within a project team, but also provides for, (and enhances) the use of rigorous project management techniques. Social Project Management acknowledges that projects (particularly large projects) are a social activity - people doing work with people, for other people, with commitments to yet other people. The more people (larger projects), the more interpersonal the interactions, and the more social affects the project. The Epitome of Social - Fusion Project Portfolio Management If I take this one level further to discuss Fusion Project Portfolio Management, the notion of Social Project Management is on full display. With Fusion Project Portfolio Management, project team members have a single place for interaction on projects and access to any other resources working within the Fusion ERP applications. This allows team members the opportunity to be informed with greater participation and provide better information. The application’s the visual appeal, and highly graphical nature makes it easy to navigate information. The project activity stream adds to the intuitive user experience. The goal of productivity is pervasive throughout Fusion Project Portfolio Management. Field research conducted with Oracle customers and partners showed that users needed a way to stay in the context of their core transactions and yet easily access social networking tools. This is manifested in the application so when a user executes a business process, they not only have the transactional application at their fingertips, but also have things like e-mail, SMS, text, instant messaging, chat – all providing a number of different ways to interact with people and/or groups of people, both internal and external to the project and enterprise. But in the end, connecting people is relatively easy. The larger issue is finding a way to serve up relevant, system-generated, actionable information, in real time, which will allow for more streamlined execution on key business processes. Fusion Project Portfolio Management’s design concept enables users to create project communities, establish discussion threads, manage event calendars as well as deliver project based work spaces to organize communications within the context of a project – all within a secure business environment. We’d love to hear from you and get your thoughts and ideas about how Social Project Management is impacting your organization. To learn more about Oracle Fusion Project Portfolio Management, please visit this link

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  • It was a figure of speech!

    - by Ratman21
    Yesterday I posted the following as attention getter / advertisement (as well as my feelings). In the groups, (I am in) on the social networking site, LinkedIn and boy did I get responses.    I am fighting mad about (a figure of speech, really) not having a job! Look just because I am over 55 and have gray hair. It does not mean, my brain is dead or I can no longer trouble shoot a router or circuit or LAN issue. Or that I can do “IT” work at all. And I could prove this if; some one would give me at job. Come on try me for 90 days at min. wage. I know you will end up keeping me (hope fully at normal pay) around. Is any one hearing me…come on take up the challenge!     This was the responses I got.   I hear you. We just need to retrain and get our skills up to speed is all. That is what I am doing. I have not given up. Just got to stay on top of the game. Experience is on our side if we have the credentials and we are reasonable about our salaries this should not be an issue.   Already on it, going back to school and have got three certifications (CompTIA A+, Security+ and Network+. I am now studying for my CISCO CCNA certification. As to my salary, I am willing to work at very reasonable rate.   You need to re-brand yourself like a product, market and sell yourself. You need to smarten up, look and feel a million dollars, re-energize yourself, regain your confidents. Either start your own business, or re-write your CV so it stands out from the rest, get the template off the internet. Contact every recruitment agent in your town, state, country and overseas, and on the web. Apply to every job you think you could do, you may not get it but you will make a contact for your network, which may lead to a job at the end of the tunnel. Get in touch with everyone you know from past jobs. Do charity work. I maintain the IT Network, stage electrical and the Telecom equipment in my church,   Again already on it. I have email the world is seems with my resume and cover letters. So far, I have rewritten or had it rewrote, my resume and cover letters; over seven times so far. Re-energize? I never lost my energy level or my self-confidents in my work (now if could get some HR personal to see the same). I also volunteer at my church, I created and maintain the church web sit.   I share your frustration. Sucks being over 50 and looking for work. Please don't sell yourself short at min wage because the employer will think that’s your worth. Keep trying!!   I never stop trying and min wage is only for 90 days. If some one takes up the challenge. Some post asked if I am keeping up technology.   Do you keep up with the latest technology and can speak the language fluidly?   Yep to that and as to speaking it also a yep! I am a geek you know. I heard from others over the 50 year mark and younger too.   I'm with you! I keep getting told that I don't have enough experience because I just recently completed a Masters level course in Microsoft SQL Server, which gave me a project-intensive equivalent of between 2 and 3 years of experience. On top of that training, I have 19 years as an applications programmer and database administrator. I can normalize rings around experienced DBAs and churn out effective code with the best of them. But my 19 years is worthless as far as most recruiters and HR people are concerned because it is not the specific experience for which they're looking. HR AND RECRUITERS TAKE NOTE: Experience, whatever the language, translates across platforms and technology! By the way, I'm also over 55 and still have "got it"!   I never lost it and I also can work rings round younger techs.   I'm 52 and female and seem to be having the same issues. I have over 10 years experience in tech support (with a BS in CIS) and can't get hired either.   Ow, I only have an AS in computer science along with my certifications.   Keep the faith, I have been unemployed since August of 2008. I agree with you...I am willing to return to the beginning of my retail career and work myself back through the ranks, if someone will look past the grey and realize the knowledge I would bring to the table.   I also would like some one to look past the gray.   Interesting approach, volunteering to work for minimum wage for 90 days. I'm in the same situation as you, being 55 & balding w/white hair, so I know where you're coming from. I've been out of work now for a year. I'm in Michigan, where the unemployment rate is estimated to be 15% (the worst in the nation) & even though I've got 30+ years of IT experience ranging from mainframe to PC desktop support, it's difficult to even get a face-to-face interview. I had one prospective employer tell me flat out that I "didn't have the energy required for this position". Mostly I never get any feedback. All I can say is good luck & try to remain optimistic.   He said WHAT! Yes remaining optimistic is key. Along with faith in God. Then there was this (for lack of better word) jerk.   Give it up already. You were too old to work in high tech 10 years ago. Scratch that, 20 years ago! Try selling hot dogs in front of Fry's Electronics. At least you would get a chance to eat lunch with your previous colleagues....   You know funny thing on this person is that I checked out his profile. He is older than I am.

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  • H1 Visa interview tips–What you must know before attending the interview?

    - by Gopinath
    USA’s H1 visa allows highly qualified professionals from other countries to work in America. Many IT professionals in India aspire to go to USA on H1 and work for their clients. Recently I had a chance to study H1 visa process to help one of my friends and I would like to share what I learned. With the assumption that your H1 petition is approved and you got an interview scheduled at US Embassy for your visa stamping, here are tips you must know before attending the interview Dress Code – Formals Say no to casuals or any fancy dress when you attend the interview. It’s not a party or friends home you are visiting. Consider H1 Visa interview as your job interview and dress up in formals. There is no option B for your, you must be in formals. A plain formal shirt with a matching pant is suggested for men. Tie and Suit would not be required, but if you are a professional at management level you can consider wearing suit. Women can wear either formal Salwar or formal pant-shirt. Avoid heavy jewellery, wear what is must as per your tradition or culture. Body Language -  Smile on your face Your body language reflects what you are and what’s going on in your mind. Don’t be nervous or restless, be relaxed and wear a beautiful smile on your face. A smile is a curve that sets everything straight. When you are called for the interview, greet the interviewer with a beautiful smile. Say Good Morning/Afternoon/Evening depending on time you are visiting them. Whenever appropriate say Thank You. Generally American professionals are very friendly people and they reciprocate for your greetings. Make sure that you make them comfortable to start the interview. Carry original documents in a separate folder I don’t want to talk much about the documents that are required for your H1B interview as it’s big subject on it’s own and it requires a separate post. I assume that your consultant or employer helped you in gathering all the required documents like – petition, DS 160 forms, education & job related documents, resume, interview call letters, client letters, etc. For all the documents you are going to submit at the interview make sure that you have originals in a separate folder.  If required interviewer may ask you show the originals of any of the document you submitted for visa processing. Don’t mix the original documents with the documents you need to submit for interview. Have a separate folder for them. For those who are going to stamping along with their spouse and children, they need to carry few extra original documents like – marriage certificate, marriage photos(30 numbers)/album, birth certificates, passports, education and profession related certificates of the spouse and children. Know your role & responsibilities The interviewer will ask you questions on your roles and responsibilities at client location. Be clear what is your day to day tasks at client place and prepared to face detailed questions on the same. When asked explain clearly and also make sure what you say is inline with what is mentioned in your petition and client invitation letter. At times they may ask you questions specific to the project/technology you are going to work. So doing some homework in this area will help you easily answer the questions. Failing to answer basic questions on your role & responsibilities may result in rejection. You work for your Employer at Client location but NOT FOR CLIENT One of the important things to keep in mind that you work for your employer and you are being deputed to client location on a work visa.  Your employer is going to be solely responsible for your salary, work, promotion, pay hikes or what so ever during your stay at USA. Your client will not be responsible for anything. Lets say you are employed with Company X in India and they are applying for H1B to work at your client(ex: Microsoft) in USA, you must keep in my mind that Microsoft is not your employer. Microsoft will not pay your salaries or responsible for any employment related activities. Company X will be solely responsible for all your employer related activities. If you don’t get this correctly and say to Visa interviewer that your client is responsible, then you may get into troubles. Know your client It’s always good to know the clients with whom you are going to work in USA and their business. If your client is a well know organisation then you may not get many questions from interviewer else you need to be well prepared to provide details like – nature of business, location, size of the organisation, etc.  Get to know the basic details about your client and be confident while providing those details to the interviewer. Also make sure that you never talk about any confidential details of your client projects and business. Revealing confidential details of your client may land your job itself in soup. Make sure that your spouse is also in sync with you If you’ve applied a H4 visa for your spouse along with your H1, make sure that spouse is in sync with you. Your spouse also should know the basic details of your job, your employer, client and location where you will be travelling. Your spouse should also be prepared to answers questions related to marriage, their profession(if working), kids, education, etc. Interviewers will try to asses your spouse communication skills, whereabouts while staying in USA and would they prefer to work USA or not. On H4, which is a dependent visa, your spouse is not allowed to work in USA and at any point your spouse should not show the intentions to search for work in USA. Less luggage more comfort You would have definitely heard that there are lot of restrictions on what you can carry along with you to an US Embassy while attending the interview. To be frank it’s not good to say there are many restrictions, but there are a hell a lot of restrictions. There are unbelievable restrictions and it’s for the safety of everyone. You are not allowed to carry mobile phones, CD/DVDs, USBs, bank cards, cameras, cosmetics, food(except baby food), water, wallets, backpacks, sealed covers, etc. Trust me most of the things we carry with us regularly every day are not allowed inside. As there are 100s of restrictions, it would be easier if you understand what you can carry along with you and just carry them alone. Ask your employer/consultant to provide you a checklist of items that you can carry. Most what you would require are H1B related documents provided by the employer/consultant Photographs All original documents supporting your H1B Passports Some cash for your travel expenses (avoid coins) Any important phone number / details written in a paper(like your cab driver number, etc.) If you carry restricted stuff then you will be stopped at security checks, you have to find people who can safely keep all the restricted items. Due to heavy restrictions in and around the US Embassy you will not find any  place to keep your luggage. So just carry the bare minimum things required so that you feel more comfortable. Useful Links THE U.S. NON IMMIGRANT VISA APPLICATION PROCESS U.S VISA SECURITY REGULATIONS GENERAL FAQS Hope this information is helpful to you and best of luck for your interview. Creative commons Image credit: Flickr/ alexfrance, vinothchandar. hughelectronic, architratan, striatic

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  • first install for windows eight.....da beta

    - by raysmithequip
    The W8 preview is now installed and I am enjoying it.  I remember the learning curve of my first unix machine back in the eighties, this ain't that.It is normal for me to do the first os install with a keyboard and low end monitor...you never know what you'll encounter out in the field.  The OS took like a fish to water.  I used a low end INTEL motherboard dp55w I gathered on the cheap, an 1157 i5 from the used bin a pair of 6 gig ddr3 sticks, a rosewell 550 watt power supply a cheap used twenty buck sub 200g wd sata drive, a half working dvd burner and an asus fanless nvidia vid card, not a great one but Sub 50.00 on newey eggey...I did have to hunt the ms forums for a key and of course to activate the thing, if dos would of needed this outmoded ritual, we would still be on cpm and osborne would be a household name, of course little do people know that this ritual was common as far back as the seventies on att unix installs....not, but it was possible, I used to joke about when I ran a bbs, what hell would of been wrought had dos 3.2 machines been required to dial into my bbs to send fido mail to ms and wait for an acknowledgement.  All in all the thing was pushing a seven on the ms richter scale, not including the vid card, sadly it came in at just a tad over three....I wanted to evaluate it for a possible replacement on critical machines that in the past went down due to a vid card fan failure....you have no idea what a customer thinks when you show them a failed vid card fan..."you mean that little plastic piece of junk caused all this!!??!!!"...yea man.  Some production machines don't need any sort of vid, I will at least keep it on the maybe list for those, MTBF is a very important factor, some big box stores should put percentage of failure rate within 24 month estimates on the outside of the carton for sure.  And a warning that the power supplies are already at their limit.  Let's face it, today even 550w can be iffy.A few neat eye candy improvements over the earlier windows is nice, the metro screen is nice, anyone who has used a newer phone recently will intuitively drag their fingers across the screen....lot of good that was with no mouse or touch screen though.  Lucky me, I have been using windows since day one, I still have a copy of win 2.0 (and every other version) for no good reason.  Still the old ix collection of disks is much larger, recompiling any kernal is another silly ritual, same machine, different day, same recompile...argh. Rh is my all time fav, mandrake was always missing something, like it rewrote the init file or something, novell is ok as long as you stay on the beaten path and of course ubuntu normally recompiles with the same errors consistantly....makes life easy that way....no errors on windows eight, just a screen that did not match the installed hardware, natuarally I alt tabbed right out of it, then hit the flag key to find the start menu....no start button. I miss the start button already. Keyboard cowboy funnin and I was browsing the harddrive, nothing stunning there, I like that, means I can find stuff. Only I can't find what I want, the start button....the start menu is that first screen for touch tablets. No biggie for useruser, that is where they will want to be, I can see that. Admins won't want to be there, it is easy enough to get the control panel a bazzilion other ways though, just not the start button. (see a pattern here?). Personally, from the keyboard I find it fun to hit the carets along the location bar at the top of the explorer screen with tabs and arrows and choose SHOW ALL CONTROL PANEL ITEMS, or thereabouts. Bottom line, I love seven and I'll love eight even more!...very happy I did not have to follow the normal rule of thumb (a customer watching me build a system and asking questions said "oh I get it, so every piece you put in there is basically a hundred bucks, right?)...ok, sure, pretty much, more or less, well, ya dude.  It will be WAY past october till I get a real touch screen but I did pick up a pair of cheap tatungs so I can try the NEW main start screen, I parse a lot of folders and have a vision of how a pair of touch screens will be easier than landing a rover on mars.  Ok.  fine, they are way smallish, and I don't expect multitouch to work but we are talking a few percent of a new 21 inch viewsonic touch screen.  Will this OS be a game changer?  I don't know.  Bottom line with all the pads and droids in the world, it is more of a catch up move at first glance.  Not something ms is used to.  An app store?  I can see ms's motivation, the others have it.  I gather there will not be gadgets there, go ahead and see what ms did  to the once populated gadget page...go ahead, google gadgets and take a gander, used to hundreds of gadgets, they are already gone.  They replaced gadgets?  sort of, I'll drop that, it's a bit of a sore point for me.  More of interest was what happened when I downloaded stuff off codeplex and some other normal programs that I like, like orbitron, top o' my list!!...cardware it is...anyways, click on the exe, get a screen, normal for windows, this one indicated that I was not running a normal windows program and had a button for  exit the install, naw, I hit details, a hidden run program anyways came into view....great, my path to the normal windows has detected a program tha.....yea ok, acl is on, fine, moving along I got orbitron installed in record time and was tracking the iss on the newest Microsoft OS, beta of course, felt like the first time I setup bsd all those year ago...FUN!!...I suppose I gotta start to think about budgeting for the real os when it comes out in october, by then I should have a rasberry pi and be done with fedora remixed.  Of course that sounds like fun too!!  I would use this OS on a tablet or phone.  I don't like the idea of being hearded to an app store, don't like that on anything, we are americans and want real choices not marketed hype, lest you are younger with opm (other peoples money).   This os would be neat on a zune, but I suspect the zune is a gonner, I am rooting for microsoft, after all their default password is not admin anymore, nor alpine,  it's blank. Others force a password, my first fawn password was so long I could not even log into it with the password in front of me, who the heck uses %$# anyways, and if I was writing a brute force attack what the heck kinda impasse is that anyways at .00001 microseconds of a code execution cycle (just a non qualified number, not a real clock speed)....AI is where it will be before too long, MS is on that path, perhaps soon someone will sit down and write an app for the kinect that watches your eyes while you scan the new main start screen, clicking on the big E icon when you blink.....boy is that going to be fun!!!! sure. Blink,dammit,blink,dammit...... OPM no doubt.I like windows eight, we are moving forwards, better keep a close eye on ubuntu.  The real clinch comes when open source becomes paid source......don't blink, I already see plenty of very expensive 'ix apps, some even in app stores already.  more to come.......

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  • The Madness of March

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} From “Linsanity” to “LOB City”, there is no doubt that basketball dominates the month of March. As many are aware, March Madness is well underway and continues to be a time when college basketball teams get together to bring their A-game to the court. Here at Oracle we also like to bring our A-game, and that includes some new players and talent from our newly acquired companies. Each new acquisition expands Oracle’s solution portfolio, fills customer requirements, and ultimately brings greater opportunities for partners. OPN follows a consistent approach to delivering key information about these acquisitions to you in a timely manner. We do this so partners can get educated, get trained and gain access to demand gen and sales tools. Through this slam dunk of a process we provide (using Pillar Data Systems as an example): A welcome page where partners can download information and learn how to sell and maximize sales returns. A Discovery section where partners can listen to key Oracle Executives speak about the many benefits this new solution brings, as well review a FAQ sheet. A Prepare section where partners can learn about the product strategies and the different OPN Knowledge Zones that have become available. A Sell and Deliver section that partners can leverage when discussing product positioning and functionality, as well as gain access to relevant deliverables. Just as any competitive team strives to be #1, Oracle also wants to stay best-in-class which is why we have recently joined forces with some ‘baller’ companies such as RightNow, Endeca and Pillar Axiom to secure our place in the industry bracket. By running our 3-2 Oracle play and bringing in our newly acquired products, we are able to deliver a solid, expanded solution to our partners. These and many other MVP companies have helped Oracle broaden its offerings and score big. Watch the half time show below to find out what Judson thinks about Oracle’s current offerings: Mergers and acquisitions are a strategic part of how we currently go to market. If you haven’t done so already, dribble down or post up and visit the Acquisition Catalog to learn more about Oracle’s acquired products and the unique benefits they can bring to your own court. Or click here to learn about the ways of monetizing opportunities through Oracle acquisitions. Until Next Time, It’s Game Time, The OPN Communications Team Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Book Review: Brownfield Application Development in .NET

    - by DotNetBlues
    I recently finished reading the book Brownfield Application Development in .NET by Kyle Baley and Donald Belcham.  The book is available from Manning.  First off, let me say that I'm a huge fan of Manning as a publisher.  I've found their books to be top-quality, over all.  As a Kindle owner, I also appreciate getting an ebook copy along with the dead tree copy.  I find ebooks to be much more convenient to read, but hard-copies are easier to reference. The book covers, surprisingly enough, working with brownfield applications.  Which is well and good, if that term has meaning to you.  It didn't for me.  Without retreading a chunk of the first chapter, the authors break code bases into three broad categories: greenfield, brownfield, and legacy.  Greenfield is, essentially, new development that hasn't had time to rust and is (hopefully) being approached with some discipline.  Legacy applications are those that are more or less stable and functional, that do not expect to see a lot of work done to them, and are more likely to be replaced than reworked. Brownfield code is the gray (brown?) area between the two and the authors argue, quite effectively, that it is the most likely state for an application to be in.  Brownfield code has, in some way, been allowed to tarnish around the edges and can be difficult to work with.  Although I hadn't realized it, most of the code I've worked on has been brownfield.  Sometimes, there's talk of scrapping and starting over.  Sometimes, the team dismisses increased discipline as ivory tower nonsense.  And, sometimes, I've been the ignorant culprit vexing my future self. The book is broken into two major sections, plus an introduction chapter and an appendix.  The first section covers what the authors refer to as "The Ecosystem" which consists of version control, build and integration, testing, metrics, and defect management.  The second section is on actually writing code for brownfield applications and discusses object-oriented principles, architecture, external dependencies, and, of course, how to deal with these when coming into an existing code base. The ecosystem section is just shy of 140 pages long and brings some real meat to the matter.  The focus on "pain points" immediately sets the tone as problem-solution, rather than academic.  The authors also approach some of the topics from a different angle than some essays I've read on similar topics.  For example, the chapter on automated testing is on just that -- automated testing.  It's all well and good to criticize a project as conflating integration tests with unit tests, but it really doesn't make anyone's life better.  The discussion on testing is more focused on the "right" level of testing for existing projects.  Sometimes, an integration test is the best you can do without gutting a section of functional code.  Even if you can sell other developers and/or management on doing so, it doesn't actually provide benefit to your customers to rewrite code that works.  This isn't to say the authors encourage sloppy coding.  Far from it.  Just that they point out the wisdom of ignoring the sleeping bear until after you deal with the snarling wolf. The other sections take a similarly real-world, workable approach to the pain points they address.  As the section moves from technical solutions like version control and continuous integration (CI) to the softer, process issues of metrics and defect tracking, the authors begin to gently suggest moving toward a zero defect count.  While that really sounds like an unreasonable goal for a lot of ongoing projects, it's quite apparent that the authors have first-hand experience with taming some gruesome projects.  The suggestions are grounded and workable, and the difficulty of some situations is explicitly acknowledged. I have to admit that I started getting bored by the end of the ecosystem section.  No matter how valuable I think a good project manager or business analyst is to a successful ALM, at the end of the day, I'm a gear-head.  Also, while I agreed with a lot of the ecosystem ideas, in theory, I didn't necessarily feel that a lot of the single-developer projects that I'm often involved in really needed that level of rigor.  It's only after reading the sidebars and commentary in the coding section that I had the context for the arguments made in favor of a strong ecosystem supporting the development process.  That isn't to say that I didn't support good product management -- indeed, I've probably pushed too hard, on occasion, for a strong ALM outside of just development.  This book gave me deeper insight into why some corners shouldn't be cut and how damaging certain sins of omission can be. The code section, though, kept me engaged for its entirety.  Many technical books can be used as reference material from day one.  The authors were clear, however, that this book is not one of these.  The first chapter of the section (chapter seven, over all) addresses object oriented (OO) practices.  I've read any number of definitions, discussions, and treatises on OO.  None of the chapter was new to me, but it was a good review, and I'm of the opinion that it's good to review the foundations of what you do, from time to time, so I didn't mind. The remainder of the book is really just about how to apply OOP to existing code -- and, just because all your code exists in classes does not mean that it's object oriented.  That topic has the potential to be extremely condescending, but the authors miraculously managed to never once make me feel like a dolt or that they were wagging their finger at me for my prior sins.  Instead, they continue the "pain points" and problem-solution presentation to give concrete examples of how to apply some pretty academic-sounding ideas.  That's a point worth emphasizing, as my experience with most OO discussions is that they stay in the academic realm.  This book gives some very, very good explanations of why things like the Liskov Substitution Principle exist and why a corporate programmer should even care.  Even if you know, with absolute certainty, that you'll never have to work on an existing code-base, I would recommend this book just for the clarity it provides on OOP. This book goes beyond just theory, or even real-world application.  It presents some methods for fixing problems that any developer can, and probably will, encounter in the wild.  First, the authors address refactoring application layers and internal dependencies.  Then, they take you through those layers from the UI to the data access layer and external dependencies.  Finally, they come full circle to tie it all back to the overall process.  By the time the book is done, you're left with a lot of ideas, but also a reasonable plan to begin to improve an existing project structure. Throughout the book, it's apparent that the authors have their own preferred methodology (TDD and domain-driven design), as well as some preferred tools.  The "Our .NET Toolbox" is something of a neon sign pointing to that latter point.  They do not beat the reader over the head with anything resembling a "One True Way" mentality.  Even for the most emphatic points, the tone is quite congenial and helpful.  With some of the near-theological divides that exist within the tech community, I found this to be one of the more remarkable characteristics of the book.  Although the authors favor tools that might be considered Alt.NET, there is no reason the advice and techniques given couldn't be quite successful in a pure Microsoft shop with Team Foundation Server.  For that matter, even though the book specifically addresses .NET, it could be applied to a Java and Oracle shop, as well.

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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • MapRedux - PowerShell and Big Data

    - by Dittenhafer Solutions
    MapRedux – #PowerShell and #Big Data Have you been hearing about “big data”, “map reduce” and other large scale computing terms over the past couple of years and been curious to dig into more detail? Have you read some of the Apache Hadoop online documentation and unfortunately concluded that it wasn't feasible to setup a “test” hadoop environment on your machine? More recently, I have read about some of Microsoft’s work to enable Hadoop on the Azure cloud. Being a "Microsoft"-leaning technologist, I am more inclinded to be successful with experimentation when on the Windows platform. Of course, it is not that I am "religious" about one set of technologies other another, but rather more experienced. Anyway, within the past couple of weeks I have been thinking about PowerShell a bit more as the 2012 PowerShell Scripting Games approach and it occured to me that PowerShell's support for Windows Remote Management (WinRM), and some other inherent features of PowerShell might lend themselves particularly well to a simple implementation of the MapReduce framework. I fired up my PowerShell ISE and started writing just to see where it would take me. Quite simply, the ScriptBlock feature combined with the ability of Invoke-Command to create remote jobs on networked servers provides much of the plumbing of a distributed computing environment. There are some limiting factors of course. Microsoft provided some default settings which prevent PowerShell from taking over a network without administrative approval first. But even with just one adjustment, a given Windows-based machine can become a node in a MapReduce-style distributed computing environment. Ok, so enough introduction. Let's talk about the code. First, any machine that will participate as a remote "node" will need WinRM enabled for remote access, as shown below. This is not exactly practical for hundreds of intended nodes, but for one (or five) machines in a test environment it does just fine. C:> winrm quickconfig WinRM is not set up to receive requests on this machine. The following changes must be made: Set the WinRM service type to auto start. Start the WinRM service. Make these changes [y/n]? y Alternatively, you could take the approach described in the Remotely enable PSRemoting post from the TechNet forum and use PowerShell to create remote scheduled tasks that will call Enable-PSRemoting on each intended node. Invoke-MapRedux Moving on, now that you have one or more remote "nodes" enabled, you can consider the actual Map and Reduce algorithms. Consider the following snippet: $MyMrResults = Invoke-MapRedux -MapReduceItem $Mr -ComputerName $MyNodes -DataSet $dataset -Verbose Invoke-MapRedux takes an instance of a MapReduceItem which references the Map and Reduce scriptblocks, an array of computer names which are the remote nodes, and the initial data set to be processed. As simple as that, you can start working with concepts of big data and the MapReduce paradigm. Now, how did we get there? I have published the initial version of my PsMapRedux PowerShell Module on GitHub. The PsMapRedux module provides the Invoke-MapRedux function described above. Feel free to browse the underlying code and even contribute to the project! In a later post, I plan to show some of the inner workings of the module, but for now let's move on to how the Map and Reduce functions are defined. Map Both the Map and Reduce functions need to follow a prescribed prototype. The prototype for a Map function in the MapRedux module is as follows. A simple scriptblock that takes one PsObject parameter and returns a hashtable. It is important to note that the PsObject $dataset parameter is a MapRedux custom object that has a "Data" property which offers an array of data to be processed by the Map function. $aMap = { Param ( [PsObject] $dataset ) # Indicate the job is running on the remote node. Write-Host ($env:computername + "::Map"); # The hashtable to return $list = @{}; # ... Perform the mapping work and prepare the $list hashtable result with your custom PSObject... # ... The $dataset has a single 'Data' property which contains an array of data rows # which is a subset of the originally submitted data set. # Return the hashtable (Key, PSObject) Write-Output $list; } Reduce Likewise, with the Reduce function a simple prototype must be followed which takes a $key and a result $dataset from the MapRedux's partitioning function (which joins the Map results by key). Again, the $dataset is a MapRedux custom object that has a "Data" property as described in the Map section. $aReduce = { Param ( [object] $key, [PSObject] $dataset ) Write-Host ($env:computername + "::Reduce - Count: " + $dataset.Data.Count) # The hashtable to return $redux = @{}; # Return Write-Output $redux; } All Together Now When everything is put together in a short example script, you implement your Map and Reduce functions, query for some starting data, build the MapReduxItem via New-MapReduxItem and call Invoke-MapRedux to get the process started: # Import the MapRedux and SQL Server providers Import-Module "MapRedux" Import-Module “sqlps” -DisableNameChecking # Query the database for a dataset Set-Location SQLSERVER:\sql\dbserver1\default\databases\myDb $query = "SELECT MyKey, Date, Value1 FROM BigData ORDER BY MyKey"; Write-Host "Query: $query" $dataset = Invoke-SqlCmd -query $query # Build the Map function $MyMap = { Param ( [PsObject] $dataset ) Write-Host ($env:computername + "::Map"); $list = @{}; foreach($row in $dataset.Data) { # Write-Host ("Key: " + $row.MyKey.ToString()); if($list.ContainsKey($row.MyKey) -eq $true) { $s = $list.Item($row.MyKey); $s.Sum += $row.Value1; $s.Count++; } else { $s = New-Object PSObject; $s | Add-Member -Type NoteProperty -Name MyKey -Value $row.MyKey; $s | Add-Member -type NoteProperty -Name Sum -Value $row.Value1; $list.Add($row.MyKey, $s); } } Write-Output $list; } $MyReduce = { Param ( [object] $key, [PSObject] $dataset ) Write-Host ($env:computername + "::Reduce - Count: " + $dataset.Data.Count) $redux = @{}; $count = 0; foreach($s in $dataset.Data) { $sum += $s.Sum; $count += 1; } # Reduce $redux.Add($s.MyKey, $sum / $count); # Return Write-Output $redux; } # Create the item data $Mr = New-MapReduxItem "My Test MapReduce Job" $MyMap $MyReduce # Array of processing nodes... $MyNodes = ("node1", "node2", "node3", "node4", "localhost") # Run the Map Reduce routine... $MyMrResults = Invoke-MapRedux -MapReduceItem $Mr -ComputerName $MyNodes -DataSet $dataset -Verbose # Show the results Set-Location C:\ $MyMrResults | Out-GridView Conclusion I hope you have seen through this article that PowerShell has a significant infrastructure available for distributed computing. While it does take some code to expose a MapReduce-style framework, much of the work is already done and PowerShell could prove to be the the easiest platform to develop and run big data jobs in your corporate data center, potentially in the Azure cloud, or certainly as an academic excerise at home or school. Follow me on Twitter to stay up to date on the continuing progress of my Powershell MapRedux module, and thanks for reading! Daniel

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  • Real tortoises keep it slow and steady. How about the backups?

    - by Maria Zakourdaev
      … Four tortoises were playing in the backyard when they decided they needed hibiscus flower snacks. They pooled their money and sent the smallest tortoise out to fetch the snacks. Two days passed and there was no sign of the tortoise. "You know, she is taking a lot of time", said one of the tortoises. A little voice from just out side the fence said, "If you are going to talk that way about me I won't go." Is it too much to request from the quite expensive 3rd party backup tool to be a way faster than the SQL server native backup? Or at least save a respectable amount of storage by producing a really smaller backup files?  By saying “really smaller”, I mean at least getting a file in half size. After Googling the internet in an attempt to understand what other “sql people” are using for database backups, I see that most people are using one of three tools which are the main players in SQL backup area:  LiteSpeed by Quest SQL Backup by Red Gate SQL Safe by Idera The feedbacks about those tools are truly emotional and happy. However, while reading the forums and blogs I have wondered, is it possible that many are accustomed to using the above tools since SQL 2000 and 2005.  This can easily be understood due to the fact that a 300GB database backup for instance, using regular a SQL 2005 backup statement would have run for about 3 hours and have produced ~150GB file (depending on the content, of course).  Then you take a 3rd party tool which performs the same backup in 30 minutes resulting in a 30GB file leaving you speechless, you run to management persuading them to buy it due to the fact that it is definitely worth the price. In addition to the increased speed and disk space savings you would also get backup file encryption and virtual restore -  features that are still missing from the SQL server. But in case you, as well as me, don’t need these additional features and only want a tool that performs a full backup MUCH faster AND produces a far smaller backup file (like the gain you observed back in SQL 2005 days) you will be quite disappointed. SQL Server backup compression feature has totally changed the market picture. Medium size database. Take a look at the table below, check out how my SQL server 2008 R2 compares to other tools when backing up a 300GB database. It appears that when talking about the backup speed, SQL 2008 R2 compresses and performs backup in similar overall times as all three other tools. 3rd party tools maximum compression level takes twice longer. Backup file gain is not that impressive, except the highest compression levels but the price that you pay is very high cpu load and much longer time. Only SQL Safe by Idera was quite fast with it’s maximum compression level but most of the run time have used 95% cpu on the server. Note that I have used two types of destination storage, SATA 11 disks and FC 53 disks and, obviously, on faster storage have got my backup ready in half time. Looking at the above results, should we spend money, bother with another layer of complexity and software middle-man for the medium sized databases? I’m definitely not going to do so.  Very large database As a next phase of this benchmark, I have moved to a 6 terabyte database which was actually my main backup target. Note, how multiple files usage enables the SQL Server backup operation to use parallel I/O and remarkably increases it’s speed, especially when the backup device is heavily striped. SQL Server supports a maximum of 64 backup devices for a single backup operation but the most speed is gained when using one file per CPU, in the case above 8 files for a 2 Quad CPU server. The impact of additional files is minimal.  However, SQLsafe doesn’t show any speed improvement between 4 files and 8 files. Of course, with such huge databases every half percent of the compression transforms into the noticeable numbers. Saving almost 470GB of space may turn the backup tool into quite valuable purchase. Still, the backup speed and high CPU are the variables that should be taken into the consideration. As for us, the backup speed is more critical than the storage and we cannot allow a production server to sustain 95% cpu for such a long time. Bottomline, 3rd party backup tool developers, we are waiting for some breakthrough release. There are a few unanswered questions, like the restore speed comparison between different tools and the impact of multiple backup files on restore operation. Stay tuned for the next benchmarks.    Benchmark server: SQL Server 2008 R2 sp1 2 Quad CPU Database location: NetApp FC 15K Aggregate 53 discs Backup statements: No matter how good that UI is, we need to run the backup tasks from inside of SQL Server Agent to make sure they are covered by our monitoring systems. I have used extended stored procedures (command line execution also is an option, I haven’t noticed any impact on the backup performance). SQL backup LiteSpeed SQL Backup SQL safe backup database <DBNAME> to disk= '\\<networkpath>\par1.bak' , disk= '\\<networkpath>\par2.bak', disk= '\\<networkpath>\par3.bak' with format, compression EXECUTE master.dbo.xp_backup_database @database = N'<DBName>', @backupname= N'<DBName> full backup', @desc = N'Test', @compressionlevel=8, @filename= N'\\<networkpath>\par1.bak', @filename= N'\\<networkpath>\par2.bak', @filename= N'\\<networkpath>\par3.bak', @init = 1 EXECUTE master.dbo.sqlbackup '-SQL "BACKUP DATABASE <DBNAME> TO DISK= ''\\<networkpath>\par1.sqb'', DISK= ''\\<networkpath>\par2.sqb'', DISK= ''\\<networkpath>\par3.sqb'' WITH DISKRETRYINTERVAL = 30, DISKRETRYCOUNT = 10, COMPRESSION = 4, INIT"' EXECUTE master.dbo.xp_ss_backup @database = 'UCMSDB', @filename = '\\<networkpath>\par1.bak', @backuptype = 'Full', @compressionlevel = 4, @backupfile = '\\<networkpath>\par2.bak', @backupfile = '\\<networkpath>\par3.bak' If you still insist on using 3rd party tools for the backups in your production environment with maximum compression level, you will definitely need to consider limiting cpu usage which will increase the backup operation time even more: RedGate : use THREADPRIORITY option ( values 0 – 6 ) LiteSpeed : use  @throttle ( percentage, like 70%) SQL safe :  the only thing I have found was @Threads option.   Yours, Maria

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  • Disaster, or Migration?

    - by Rob Farley
    This post is in two parts – technical and personal. And I should point out that it’s prompted in part by this month’s T-SQL Tuesday, hosted by Allen Kinsel. First, the technical: I’ve had a few conversations with people recently about migration – moving a SQL Server database from one box to another (sometimes, but not primarily, involving an upgrade). One question that tends to come up is that of downtime. Obviously there will be some period of time between the old server being available and the new one. The way that most people seem to think of migration is this: Build a new server. Stop people from using the old server. Take a backup of the old server Restore it on the new server. Reconfigure the client applications (or alternatively, configure the new server to use the same address as the old) Make the new server online. There are other things involved, such as testing, of course. But this is essentially the process that people tell me they’re planning to follow. The bit that I want to look at today (as you’ve probably guessed from my title) is the “backup and restore” section. If a SQL database is using the Simple Recovery Model, then the only restore option is the last database backup. This backup could be full or differential. The transaction log never gets backed up in the Simple Recovery Model. Instead, it truncates regularly to stay small. One that’s using the Full Recovery Model (or Bulk-Logged) won’t truncate its log – the log must be backed up regularly. This provides the benefit of having a lot more option available for restores. It’s a requirement for most systems of High Availability, because if you’re making sure that a spare box is up-and-running, ready to take over, then you have to be interested in the logs that are happening on the current box, rather than truncating them all the time. A High Availability system such as Mirroring, Replication or Log Shipping will initialise the spare machine by restoring a full database backup (and maybe a differential backup if available), and then any subsequent log backups. Once the secondary copy is close, transactions can be applied to keep the two in sync. The main aspect of any High Availability system is to have a redundant system that is ready to take over. So the similarity for migration should be obvious. If you need to move a database from one box to another, then introducing a High Availability mechanism can help. By turning on the Full Recovery Model and then taking a backup (so that the now-interesting logs have some context), logs start being kept, and are therefore available for getting the new box ready (even if it’s an upgraded version). When the migration is ready to occur, a failover can be done, letting the new server take over the responsibility of the old, just as if a disaster had happened. Except that this is a planned failover, not a disaster at all. There’s a fine line between a disaster and a migration. Failovers can be useful in patching, upgrading, maintenance, and more. Hopefully, even an unexpected disaster can be seen as just another failover, and there can be an opportunity there – perhaps to get some work done on the principal server to increase robustness. And if I’ve just set up a High Availability system for even the simplest of databases, it’s not necessarily a bad thing. :) So now the personal: It’s been an interesting time recently... June has been somewhat odd. A court case with which I was involved got resolved (through mediation). I can’t go into details, but my lawyers tell me that I’m allowed to say how I feel about it. The answer is ‘lousy’. I don’t regret pursuing it as long as I did – but in the end I had to make a decision regarding the commerciality of letting it continue, and I’m going to look forward to the days when the kind of money I spent on my lawyers is small change. Mind you, if I had a similar situation with an employer, I’d do the same again, but that doesn’t really stop me feeling frustrated about it. The following day I had to fly to country Victoria to see my grandmother, who wasn’t expected to last the weekend. She’s still around a week later as I write this, but her 92-year-old body has basically given up on her. She’s been a Christian all her life, and is looking forward to eternity. We’ll all miss her though, and it’s hard to see my family grieving. Then on Tuesday, I was driving back to the airport with my family to come home, when something really bizarre happened. We were travelling down the freeway, just pulled out to go past a truck (farm-truck sized, not a semi-trailer), when a car-sized mass of metal fell off it. It was something like an industrial air-conditioner, but from where I was sitting, it was just a mass of spinning metal, like something out of a movie (one friend described it as “holidays by Michael Bay”). Somehow, and I’m really don’t know how, the part of it nearest us bounced high enough to clear the car, and there wasn’t even a scratch. We pulled over the check, and I was just thanking God that we’d changed lanes when we had, and that we remained unharmed. I had all kinds of thoughts about what could’ve happened if we’d had something that size land on the windscreen... All this has drilled home that while I feel that I haven’t provided as well for the family as I could’ve done (like by pursuing an expensive legal case), I shouldn’t even consider that I have proper control over things. I get to live life, and make decisions based on what I feel is right at the time. But I’m not going to get everything right, and there will be things that feel like disasters, some which could’ve been in my control and some which are very much beyond my control. The case feels like something I could’ve pursued differently, a disaster that could’ve been avoided in some way. Gran dying is lousy of course. An accident on the freeway would have been awful. I need to recognise that the worst disasters are ones that I can’t affect, and that I need to look at things in context – perhaps seeing everything that happens as a migration instead. Life is never the same from one day to the next. Every event has a before and an after – sometimes it’s clearly positive, sometimes it’s not. I remember good events in my life (such as my wedding), and bad (such as the loss of my father when I was ten, or the back injury I had eight years ago). I’m not suggesting that I know how to view everything from the “God works all things for good” perspective, but I am trying to look at last week as a migration of sorts. Those things are behind me now, and the future is in God’s hands. Hopefully I’ve learned things, and will be able to live accordingly. I’ve come through this time now, and even though I’ll miss Gran, I’ll see her again one day, and the future is bright.

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  • How I Work: Staying Productive Whilst Traveling

    - by BuckWoody
    I travel a lot. Not like some folks that are gone every week, mind you, although in the last month I’ve been to: Cambridge, UK; Anchorage, AK; San Jose, CA; Copenhagen, DK, Boston, MA; and I’m currently en-route to Anaheim, CA.  While this many places in a month is a bit unusual for me, I would say I travel frequently. I’ve travelled most of my 28+ years in IT, and at one time was a consultant traveling weekly.   With that much time away from my primary work location, I have to find ways to stay productive. Some might say “just rest – take a nap!” – but I’m not able to do that. For one thing, I’m a very light sleeper and I’ve never slept on a plane - even a 30+ hour trip to New Zealand in Business Class - so that just isn’t option. I also am not always in the plane, of course. There’s the hotel, the taxi/bus/train, the airport and then all that over again when I arrive. Since my regular jobs have many demands, I have to get work done.   Note: No, I’m not always focused on work. I need downtime just like everyone else. Sometimes I just think, watch a movie or listen to tunes – and I give myself permission to do that anytime – sometimes the whole trip. I have too fewheartbeats left in life to only focus on work – it’s just not that important, and neither am I. Some of these tasks are letters to friends and family, or other personal things. What I’m talking about here is a plan, not some task list I have to follow. When I get to the location I’m traveling to, I always build in as much time as I can to ensure I enjoy those sights and the people I’m with. I would find traveling to be a waste if not for that.   The Unrealistic Expectation As I would evaluate the trip I was taking – say a 6-8 hour flight – I would expect to get 10-12 hours of work done. After all, there’s the time at the airport, the taxi and so on, and then of course the time in the air with all of the room, power, internet and everything else I needed to get my work done. I would pile up tasks at home, pack my bags, and head happily to the magical land of the TSA.   Right. On return from the trip, I had accomplished little, had more e-mails and other work that had piled up, and I was tired, hungry, and unorganized. This had to change. So, I decided to do three things: Segment my work Set realistic expectations Plan accordingly  Segmenting By Available Resources The first task was to decide what kind of work I could do in each location – if any. I found that I was dependent on a few things to get work done, such as power, the Internet, and a place to sit down. Before I fly, I take some time at home to get all of the work I’d like to accomplish while away segmented into these areas, and print that out on paper, which goes in my suit-coat pocket along with a mechanical pencil. I print my tickets, and I’m all set for the adventure ahead. Then I simply do each kind of work whenever I’m in that situation. No power There are certain times when I don’t have power available. But not only that, I might not even be able to use most of my electronics. So I now schedule as many phone calls as I can for the taxi/bus/train ride and the airports as I can. I have a paper notebook (Moleskine, of course) and a pencil and I print out any notes or numbers I need prior to the trip. Once I’m airborne or at the airport, I work on my laptop. I check and respond to e-mails, create slides, write code, do architecture, whatever I can.  If I can’t use any electronics, or once the power runs out, I schedule time for reading. I can read at the airport or anywhere, actually, even in-flight or any other transport. I “read with a pencil”, meaning I take a lot of notes, which I liketo put in OneNote, but since in most cases I don’t have power, I use the Moleskine to do that. Speaking of which, sometimes as I’m thinking I come up with new topics, ideas, blog posts, or things to teach in my classes. Once again I take out the notebook and write it down. All of these notes get a check-mark when I get back to the office and transfer the writing to OneNote. I’ve tried those “smart pens” and so on to automate this, but it just never works out. Pencil and paper are just fine. As I mentioned, sometime I just need to think. I’ll do nothing, and let my mind wander, thinking of nothing in particular, or some math problem or science question I’m interested in. My only issue with this is that I communicate tothink, and I don’t want to drive people crazy by being that guy that won’t shut up, so I think in a different way. Power, but no Internet or Phone If I have power but no Internet or phone, I focus on the laptop and the tablet as before, and I also recharge my other gadgets. Power, Internet, Phone and a Place to Work At first I thought that when I arrived at the hotel or event I could get the same amount of work done that I do at the office. Not so. There’s simply too many distractions, things you need, or other issues that allow this. Of course, Ican work on any device, read, think, write or whatever, but I am simply not as productive as I am in my home office. So I plan for about 25-50% as much work getting done in this environment as I think I could really do. I’ve done some measurements, and this holds out to be true almost every time. The key is that I re-set my expectations (and my co-worker’s expectations as well) that this is the case. I use the Out-Of-Office notices to let people know that I’m just not going to be 100% at this time – it’s hard for everyone, but it’s more honest and realistic, and I’d rather they know that – and that I realize that – than to let them think I’m totally available. Because I’m not – I’m traveling. I don’t tend to put too much detail, because after all I don’t necessarily want to let people know when I’m not home :) but I do think it’s important to let people that depend on my know that I’ll get back with them later. I hope this helps you think through your own methodology of staying productive when you travel. Or perhaps you just go offline, and don’t worry about any of this – good for you! That’s completely valid as well.   (Oh, and yes, I wrote this at 35K feet, on Alaska Airlines on a trip. :)  Practice what you preach, Buck.)

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