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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• Entity framework separating entities for product and customer specific implementation

  - by Codecat

  I am designing an application with intention into making it a product line. I would like to extend the functionality across all layers and first struggle is with domain models. For example, core functionality would have entity named Invoice with few standard fields and then customer requirements will add some new fields to it, but I don't want to add to core Invoice class. For every customer I could use customer specific DbContext and injected correct context with dependency injection. Also every customer will get they own deployment public class Product.Domain.Invoice { public int InvoiceId { get; set; } // Other fields } How to approach this problem? Solution 1 does not work since Entity Framework does not allow same simple name classes. public class CustomerA.Domain.Invoice : Product.Domain.Invoice { public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } } Solution 2 Create separate table and link it to core domain table. Reusing services and controllers could be harder. public class CustomerA.Domain.CustomerAInvoice { public Product.Domain.Invoice Invoice { get; set; } public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } }

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• 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

  - by Charles Knapp

  With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences? Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer. Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics. This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• What modern design pattern / software engineering books for Java SE 6 do you recommend ?

  - by Scott Davies

  Hi, I am very familiar with Java 6 SE language features and am now looking for modern books that cover design patterns in Java for beginners as well as software engineering books that discuss architectures, algorithms and best practices in Java coding (sort of like the Effective C# books). I am aware of the classic GoF design patterns book, however, I'd like a more modern reference that takes advantage of the features of Java 6 SE. What books would you recommend ? Thanks, Scott

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• What design pattern shall I use in this question?

  - by iyad al aqel

  To be frank, this is a homework question, so I'll tell you my opinion. Can you let me know my mistakes rather than giving me the solution? This is the question : Assume a restaurant that only offers the following two types of meals: (a) a full meal and (b)an economic meal. The full meal consists of the following food items and is served in the following order: 1. Appetizer 2. Drink 3. Main dish 4. Dessert Meanwhile the economic meal consists of the following food items and is served in the following order: 1. Drink 2. Main dish Identify the most appropriate design pattern that can be used to allow a customer to only order using one of the two types of meals provided and that the meal components must be served in the given order. I'm confused between the Factory and the Iterator and using them both together. Using the factory Pattern we can create the two meals full and economic and provide the user with with a base object class that will decide upon. But how can we enforce the ordering of the elements, I thought of using the iterator along that will iterate through the the composite of the two created factories sort of speak. What do you think?

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• Magento set Store Id - customer login - but still logged out

  - by user3564050

  I've got an overridden AccountController in which i set the current store to an other as currently running (example: Customer is in website default and store default, going to login page, click login, my loginPostAction sets the store to id "2" (on website 2) and then executes the parent code loginPostAction. The store is set, of course, but after the login and the redirect to home, the customer is not logged in anymore... Customer-sendlogindata-myaccountcontroller sets store-original account controller logs in without errors (cause $session customer is set)-redirect to home-customer is not logged in anymore... i set the store with Mage::app()-setCurrentStore($id); . And in index.php i've got an extra where the store is set to the right id (2) too and this works... but the customer is not logged in anymore.. is that an issue with the session cause different websites ? I don't want to globally share customer.. each website has his own customers, but every customer has to be able to login on default store. AccountController.php overridden: public $Website_Ids = array( array("code" => "gerstore", "id" => "3", "website" => "ger"), array("code" => "ukstore", "id" => "2", "website" => "uk"), array("code" => "esstore", "id" => "4", "website" => "es"), array("code" => "frstore", "id" => "5", "website" => "fr") ); public function loginPostAction() { $login = $this->getRequest()->get('login'); if(isset($login['username'])) { $found = null; foreach($this->Website_Ids as $WebsiteId) { $customer = Mage::getModel('customer/customer'); $customer->setWebsiteId($WebsiteId['id']); $customer->loadByEmail($login['username']); if(count($customer->getData()) > 0) { $found = $WebsiteId; } } if($found != null && Mage::app()->getStore()->getId() != $found['id']) { /* found, so set currentstore to id */ Mage::app()->setCurrentStore($found['id']); $_SESSION['current_store_b2b'] = $found; } /* not found, doesn't matter cause mage login exception handling */ } parent::loginPostAction(); } Index.php : session_start(); $session = $_SESSION['current_store_b2b']; if($session != null || $session != "") { Mage::app()->setCurrentStore($session['id']); Mage::run($session['code'], 'store'); } else { /* Store or website code */ $mageRunCode = isset($_SERVER['MAGE_RUN_CODE']) ? $_SERVER['MAGE_RUN_CODE'] : ''; /* Run store or run website */ $mageRunType = isset($_SERVER['MAGE_RUN_TYPE']) ? $_SERVER['MAGE_RUN_TYPE'] : 'store'; Mage::run($mageRunCode, $mageRunType); } Whats the matter ? Thanks.

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• May 20th Links: ASP.NET MVC, ASP.NET, .NET 4, VS 2010, Silverlight

  - by ScottGu

  Here is the latest in my link-listing series.  Also check out my VS 2010 and .NET 4 series and ASP.NET MVC 2 series for other on-going blog series I’m working on. [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] ASP.NET MVC How to Localize an ASP.NET MVC Application: Michael Ceranski has a good blog post that describes how to localize ASP.NET MVC 2 applications. ASP.NET MVC with jTemplates Part 1 and Part 2: Steve Gentile has a nice two-part set of blog posts that demonstrate how to use the jTemplate and DataTable jQuery libraries to implement client-side data binding with ASP.NET MVC. CascadingDropDown jQuery Plugin for ASP.NET MVC: Raj Kaimal has a nice blog post that demonstrates how to implement a dynamically constructed cascading dropdownlist on the client using jQuery and ASP.NET MVC. How to Configure VS 2010 Code Coverage for ASP.NET MVC Unit Tests: Visual Studio enables you to calculate the “code coverage” of your unit tests.  This measures the percentage of code within your application that is exercised by your tests – and can give you a sense of how much test coverage you have.  Gunnar Peipman demonstrates how to configure this for ASP.NET MVC projects. Shrinkr URL Shortening Service Sample: A nice open source application and code sample built by Kazi Manzur that demonstrates how to implement a URL Shortening Services (like bit.ly) using ASP.NET MVC 2 and EF4.  More details here. Creating RSS Feeds in ASP.NET MVC: Damien Guard has a nice post that describes a cool new “FeedResult” class he created that makes it easy to publish and expose RSS feeds from within ASP.NET MVC sites. NoSQL with MongoDB, NoRM and ASP.NET MVC Part 1 and Part 2: Nice two-part blog series by Shiju Varghese on how to use MongoDB (a document database) with ASP.NET MVC.  If you are interested in document databases also make sure to check out the Raven DB project from Ayende. Using the FCKEditor with ASP.NET MVC: Quick blog post that describes how to use FCKEditor – an open source HTML Text Editor – with ASP.NET MVC. ASP.NET Replace Html.Encode Calls with the New HTML Encoding Syntax: Phil Haack has a good blog post that describes a useful way to quickly update your ASP.NET pages and ASP.NET MVC views to use the new <%: %> encoding syntax in ASP.NET 4.  I blogged about the new <%: %> syntax – it provides an easy and concise way to HTML encode content. Integrating Twitter into an ASP.NET Website using OAuth: Scott Mitchell has a nice article that describes how to take advantage of Twiter within an ASP.NET Website using the OAuth protocol – which is a simple, secure protocol for granting API access. Creating an ASP.NET report using VS 2010 Part 1, Part 2, and Part 3: Raj Kaimal has a nice three part set of blog posts that detail how to use SQL Server Reporting Services, ASP.NET 4 and VS 2010 to create a dynamic reporting solution. Three Hidden Extensibility Gems in ASP.NET 4: Phil Haack blogs about three obscure but useful extensibility points enabled with ASP.NET 4. .NET 4 Entity Framework 4 Video Series: Julie Lerman has a nice, free, 7-part video series on MSDN that walks through how to use the new EF4 capabilities with VS 2010 and .NET 4.  I’ll be covering EF4 in a blog series that I’m going to start shortly as well. Getting Lazy with System.Lazy: System.Lazy and System.Lazy<T> are new features in .NET 4 that provide a way to create objects that may need to perform time consuming operations and defer the execution of the operation until it is needed.  Derik Whittaker has a nice write-up that describes how to use it. LINQ to Twitter: Nifty open source library on Codeplex that enables you to use LINQ syntax to query Twitter. Visual Studio 2010 Using Intellitrace in VS 2010: Chris Koenig has a nice 10 minute video that demonstrates how to use the new Intellitrace features of VS 2010 to enable DVR playback of your debug sessions. Make the VS 2010 IDE Colors look like VS 2008: Scott Hanselman has a nice blog post that covers the Visual Studio Color Theme Editor extension – which allows you to customize the VS 2010 IDE however you want. How to understand your code using Dependency Graphs, Sequence Diagrams, and the Architecture Explorer: Jennifer Marsman has a nice blog post describes how to take advantage of some of the new architecture features within VS 2010 to quickly analyze applications and legacy code-bases. How to maintain control of your code using Layer Diagrams: Another great blog post by Jennifer Marsman that demonstrates how to setup a “layer diagram” within VS 2010 to enforce clean layering within your applications.  This enables you to enforce a compiler error if someone inadvertently violates a layer design rule. Collapse Selection in Solution Explorer Extension: Useful VS 2010 extension that enables you to quickly collapse “child nodes” within the Visual Studio Solution Explorer.  If you have deeply nested project structures this extension is useful. Silverlight and Windows Phone 7 Building a Simple Windows Phone 7 Application: A nice tutorial blog post that demonstrates how to take advantage of Expression Blend to create an animated Windows Phone 7 application. If you haven’t checked out my Windows Phone 7 Twitter Tutorial I also recommend reading that. Hope this helps, Scott P.S. If you haven’t already, check out this month’s "Find a Hoster” page on the www.asp.net website to learn about great (and very inexpensive) ASP.NET hosting offers.

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• Software Architecture verses Software Design

  Recently, I was asked what the differences between software architecture and software design are. At a very superficial level both architecture and design seem to mean relatively the same thing. However, if we examine both of these terms further we will find that they are in fact very different due to the level of details they encompass. Software Architecture can be defined as the essence of an application because it deals with high level concepts that do not include any details as to how they will be implemented. To me this gives stakeholders a view of a system or application as if someone was viewing the earth from outer space. At this distance only very basic elements of the earth can be detected like land, weather and water. As the viewer comes closer to earth the details in this view start to become more defined. Details about the earth’s surface will start to actually take form as well as mane made structures will be detected. The process of transitioning a view from outer space to inside our earth’s atmosphere is similar to how an architectural concept is transformed to an architectural design. From this vantage point stakeholders can start to see buildings and other structures as if they were looking out of a small plane window. This distance is still high enough to see a large area of the earth’s surface while still being able to see some details about the surface. This viewing point is very similar to the actual design process of an application in that it takes the very high level architectural concept or concepts and applies concrete design details to form a software design that encompasses the actual implementation details in the form of responsibilities and functions. Examples of these details include: interfaces, components, data, and connections. In review, software architecture deals with high level concepts without regard to any implementation details. Software design on the other hand takes high level concepts and applies concrete details so that software can be implemented. As part of the transition between software architecture to the creation of software design an evaluation on the architecture is recommended. There are several benefits to including this step as part of the transition process. It allows for projects to ensure that they are on the correct path as to meeting the stakeholder’s requirement goals, identifies possible cost savings and can be used to find missing or nonspecific requirements that cause ambiguity in a design. In the book “Evaluating Software Architectures: Methods and Case Studies”, they define key benefits to adding an architectural review process to ensure that an architecture is ready to move on to the design phase. Benefits to evaluating software architecture: Gathers all stakeholders to communicate about the project Goals are clearly defined in regards to the creation or validation of specific requirements Goals are prioritized so that when conflicts occur decisions will be made based on goal priority Defines a clear expectation of the architecture so that all stakeholders have a keen understanding of the project Ensures high quality documentation of the architecture Enables discoveries of architectural reuse  Increases the quality of architecture practices. I can remember a few projects that I worked on that could have really used an architectural review prior to being passed on to developers. This project was to create some new advertising space on the company’s website in order to sell space based on the location and some other criteria. I was one of the developer selected to lead this project and I was given a high level design concept and a long list of ever changing requirements due to the fact that sales department had no clear direction as to what exactly the project was going to do or how they were going to bill the clients once they actually agreed to purchase the Ad space. In my personal opinion IT should have pushed back to have the requirements further articulated instead of forcing programmers to code blindly attempting to build such an ambiguous project.  Unfortunately, we had to suffer with this project for about 4 months when it should have only taken 1.5 to complete due to the constantly changing and unclear requirements. References  Clements, P., Kazman, R., & Klein, M. (2002). Evaluating Software Architectures. Westford, Massachusetts: Courier Westford. 

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• Can’t Miss Webinar: The Nine Cs of Customer Engagement

  - by Christie Flanagan

  In recent years, we’ve seen social media evolve from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value.  Yet, with the onset of social media fatigue, time seems to be running out for businesses to make the most out of this important channel for customer engagement. Attend our upcoming webcast to hear industry analyst R “Ray” Wang of Constellation Research explain how to apply the nine Cs of customer engagement. Hosted by Senior Director of Evangelism for Oracle WebCenter, Christian Finn, this webcast promises a lively discussion where you'll learn: How to overcome social media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement This event is part of our Social Business Thought Leaders Webcast Series featuring industry experts with leading perspectives about how social tools, technology, and the changing workplace are affecting businesses today. You can register for upcoming webcasts or view past webcasts on demand here.

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• Forrester- The Right Customer Experience Strategy

  - by Divya Malik

  I am blogging from a warm, sunny NYC today. We are here, sponsoring and attending Forrester's Customer Experience Forum 2011. Customer Experience Management has been a key area of focus for us in CRM. Our VP of CRM and eCommerce Product Marketing Kirk Mosher will be the first presenter of the Day (Tuesday morning at 7.30 am) with a breakfast session titled "Winning With A Superior Cross-Channel Customer Experience" . We are also showcasing some exciting new demos across our CRM and Commerce product lines in the areas of Integrated Sales and Marketing, Multi-Channel Commerce and Integrated Outlook and Mobile solutions on the demo floor. For those of you who are attending, do stop by, and see the latest in CRM innovations from Oracle, and talk to some experienced sales consultants. You can find more information about Oracle's CRM solutions here.  

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• Innovating with Customer Needs Management

  - by Anurag Batra

  We're pleased to announce the addition of Agile Customer Needs Management (CNM) to the portfolio of PLM offerings by Oracle. CNM allows manufacturing companies to capture the voice of the customer and market, and arm their product designers with the information that they need to better meet customer requirements. It's an Enterprise 2.0 product that focuses on the quick information capture, ease of organizing information and association of that information with the product record - some of the key aspects of early stage innovation. Read on to learn more about this revolutionary new product that redefines how information is used to drive innovation.

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• The Modern Marketer’s Guide to Connected Customer Journeys

  - by Richard Lefebvre

  By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellar experience at every touch point. And when you don’t get it, that brand has potentially alienated the experience, as well as their shot at engaging with you in more meaningful ways. Oracle Marketing Cloud partnered with marketingfinder.co.uk to conduct a survey exploring how marketers are adapting to this new age of the customer and the challenges they face. Less than half (40%) of marketers in the study were able to track the customer journey across channels. These findings, as well as other data points showcasing marketers’ challenges, are explored in our latest eBook, “The Modern Marketer's Guide to Connected Customer Journeys.” Read the entire article and order your copy of the full report here

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• Implementing Oracle Exadata for Oracle Utilities Customer Care And Billing

  - by ACShorten

  In association with our performance team, a new whitepaper has been released for Oracle Utilities Customer Care And Billing that outlines the best practices for using Oracle Exadata with that product. The advice in the whitepaper is based upon certification and performance testing performed by our internal performance teams to assit in sites implementing the database component of Oracle Utilities Customer Care And Billing on an Oracle Exadata platform. It is recommended that the contents of this whitepaper be used alongside existing best practices for the Oracle Exadata platform. The whitepaper is available from My Oracle Support under Implementing Oracle Exadata with Oracle Utilities Customer Care and Billing (Dod Id: 1486886.1)

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• Europe's Largest Customer Engagement Conference

  - by Charles Knapp

  What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty Programs." You'll learn best practices from global thought leaders who are producing real results. Learn more about the Conference.

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• E-commerce for custom orders/customer image upload

  - by ansarob

  We have a client that needs an e-commerce site set up pretty quickly. As I have no experience with e-commerce, I am looking for some guidance. Basically, the two big features we need are: Ability for customer to add info about order (example: the name the customer wants to be put on the customizable product they ordered) Ability for customer to upload photo of product to be customized I hope this makes sense. Right now I am really looking into Shopify, but I can't tell if it does everything we need. I know you can add order notes when checking out, but not sure about image upload (maybe it can be added as an app through the API?).

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• Oracle OpenWorld Update -- Scaling Infrastructure to Meet Business Growth: A Coherence Customer Panel

  - by Ruma Sanyal

  Today being the Monday of OpenWorld is packed with great content and sessions. I have already blogged about the general session by Ajay Patel and the classic Cloud Application Foundation roadmap and strategy session by Mike Lehmann. But we will be remiss if we don’t list the customer panel for Coherence. Come listen to customers spanning a wide variety of industries such as consumer goods, railways, and agricultural biotechnology discuss how Oracle Coherence enables business growth, cost cutting, and improved customer experience. You will learn how Coherence helps scale services cost-effectively, improve performance, and assure service availability in both on-premises and cloud deployments. Each customer will present details of their specific use cases, benefits and war stories of developing, deploying and managing some of the largest data grid deployments in the world. The session will be moderated by Cameron Purdy, VP of Development, and Mr. Coherence himself J For more information about this and other Coherence sessions, review the Coherence Focus on document. Details: Monday, 10/1, 12:15 p.m. - 1:15 p.m., Moscone South Room 309

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• New Solaris 11 Customer Maintenance Lifecycle blog

  - by user12244672

  Hi Folks, On the basis that you can't have too much of a good thing, I've started a 2nd blog, the Solaris11Life blog , to enable me to blog about all aspects of the Solaris 11 Customer Maintenance Lifecycle, including policies, best practices, resource links, clarifications, and anything else which I hope you may find useful. In my first post, I share my Solaris 11 Customer Maintenance Lifecycle presentation, which I gave at Oracle Open World and the recent Deutsche Oracle Anwendergruppe (DOAG) conference. I'll be posting lots more there in the coming week as time allows, including secret handshake stuff on how to interpret IPS FMRI version strings. In future, I'll post any Solaris 11 Customer Maintenance Lifecycle related material on the Solaris11Life blog, http://blogs.oracle.com/Solaris11Life , and any Solaris 10 or below material here on the Patch Corner blog, http://blogs.oracle.com/patch . Best Wishes, Gerry.

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• Packaging a web application for deploying at customer site

  - by chitti

  I want to develop a django webapp that would get deployed at the customer site. The web app would run in a private cloud environment (ESX server here) of the customer. My web app would use a mysql database. The problem is I would not have direct access/control of the webapp. My question is, how to package such a web application with it's database and other entities so that it's easier to upgrade/update the app and it's database in future. Right now the idea I have is that I would provide a vm with the django app and database setup. The customer can just start the vm and he would have the webapp running. What are the other options I should consider?

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• 11/28 Webinar: How Marketers Are Crafting Customer Experiences

  - by Charles Knapp

  According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their buying journey without a salesperson. So, what are savvy marketers doing to stay involved in the customer journey?  Marketers are at the epicenter of turning "big data" into insights that are acted upon by the company and customers. Drawing upon social, transactional, and online behavioral insights, marketers are making customer interactions easier and more rewarding. Marketers are personalizing and innovating customer connections across new channels and devices, especially for interactions that span channels. Learn more about three key innovation strategies in an informative webcast sponsored by the Internet Marketing Association, University of California Irvine Extension, and Oracle on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• Web App vs Portal Platform - convincing the customer

  - by shinynewbike

  We're evaluating a set of requirements for a customer who wants Liferay which mainly has AAA and Web CMS requirements, and allowing user to upload their own content. Also all inetgration is via web services. However there is no need for other features such as actual "portlets", i18n, mashups, skins, themes, tagging, social presence, no collaboration etc So we feel we can do this as a standard JEE web app and not use Liferay (or any other portal product) since these are overheads we dont need. The customer feels the Web CMS requirements + user upload justify the "portal" product. Can anyone help me with some points to convince the customer? Assuming our point of view is right.

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• Adobe InDesign templates and design templates' cross-compatibility

  - by hinghoo

  Do Adobe InDesign templates only work in InDesign? What are the options for design template formats, and what programs do they work in?

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• ITIL Incident Classification - Fault vs SR vs Technical Incident

  - by ExceptionLimeCat

  I am new to ITIL and Incident classifcations and I am trying learn more about them and understand how they could integrate in our organization. I have found it difficult to find a clear definition of Fault vs. Service Request vs. Technical incidents. I am basing my definitions on this article: http://www.itsmsolutions.com/newsletters/DITYvol6iss27.htm As I understand it: Service Request - Service provided by IT as part of regular administration of a system. Fault - An unexpected error in a system. Technical Incident - An interruption or potential interruption in IT service due to an expected incident caused by some IT policy.

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• Box Selection and Multi-Line Editing with VS 2010

  - by ScottGu

  This is the twenty-second in a series of blog posts I’m doing on the VS 2010 and .NET 4 release. I’ve already covered some of the code editor improvements in the VS 2010 release.  In particular, I’ve blogged about the Code Intellisense Improvements, new Code Searching and Navigating Features, HTML, ASP.NET and JavaScript Snippet Support, and improved JavaScript Intellisense.  Today’s blog post covers a small, but nice, editor improvement with VS 2010 – the ability to use “Box Selection” when performing multi-line editing.  This can eliminate keystrokes and enables some slick editing scenarios. [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] Box Selection Box selection is a feature that has been in Visual Studio for awhile (although not many people knew about it).  It allows you to select a rectangular region of text within the code editor by holding down the Alt key while selecting the text region with the mouse.  With VS 2008 you could then copy or delete the selected text. VS 2010 now enables several more capabilities with box selection including: Text Insertion: Typing with box selection now allows you to insert new text into every selected line Paste/Replace: You can now paste the contents of one box selection into another and have the content flow correctly Zero-Length Boxes: You can now make a vertical selection zero characters wide to create a multi-line insert point for new or copied text These capabilities can be very useful in a variety of scenarios.  Some example scenarios: change access modifiers (private->public), adding comments to multiple lines, setting fields, or grouping multiple statements together. Great 3 Minute Box-Selection Video Demo Brittany Behrens from the Visual Studio Editor Team has an excellent 3 minute video that shows off a few cool VS 2010 multi-line code editing scenarios with box selection:   Watch it to learn a few ways you can use this new box selection capability to optimize your typing in VS 2010 even further: Hope this helps, Scott P.S. You can learn more about the VS Editor by following the Visual Studio Team Blog or by following @VSEditor on Twitter.

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• Best practice stock management when payment of customer failed using SQL Server and ASP.NET

  - by Martijn B

  Hi there, I am currently building a webshop for my own where I want to increment the product-stock when the user fails to complete payment within 10 minutes after the customer placed the order. I want to gather information from this thread to make a design decision. I am using SQL Server 2008 and ASP.NET 3.5. Should I use a SQL Server Job who intervals check the orders which are not payed yet or are there better solutions to do this. Thanks in advance! Martijn

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