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  • Which design better when use foreign key instead of a string to store a list of id

    - by Kien Thanh
    I'm building online examination system. I have designed to table, Question and GeneralExam. The table GeneralExam contains info about the exam like name, description, duration,... Now I would like to design table GeneralQuestion, it will contain the ids of questions belongs to a general exam. Currently, I have two ideas to design GeneralQuestion table: It will have two columns: general_exam_id, question_id. It will have two columns: general_exam_id, list_question_ids (string/text). I would like to know which designing is better, or pros and cons of each designing. I'm using Postgresql database.

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  • What should be the minimal design/scope documentation before development begins?

    - by Oliver Hyde
    I am a junior developer working on my own in the programming aspect of projects. I am given a png file with 5-6 of the pages designed, most times in specific detail. From this I'm asked to develop the back end system needed to maintain the website, usually a cataloging system with products, tags and categories and match the front end to the design. I find myself in a pickle because when I make decisions based on assumptions about the flow of the website, due to a lack of outlining details, I get corrected and am required to rewrite the code to suit what was actually desired. This process happens multiple times throughout a project, often times on the same detail, until it's finally finished, with broken windows all through it. I understand that projects have scope creep, and can appreciate that I need to plan for this, but I feel that in this situation, I'm not receiving enough outlining details to effectively plan for the project, resulting in broken code and a stressed mind. What should be the minimal design/scope documentation I receive before I begin development?

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  • Oracle Schema Design: Seperate Schema with I/O Overhead?

    - by Guru
    We are designing database schema for a new system based on Oracle 11gR1. We have identified a main schema which would have close to 100 tables, these will be accessed from the front end Java application. We have a requirement to audit the values which got changed in close to 50 tables, this has to be done every row. Which means, it is possible that, for a single row in MYSYS.T1 there might be 50 (or more) rows in MYSYS_AUDIT.T1_AUD table. We might be having old values of every column entry and new values available from T1. DBA gave an observation, advising against this method, because he said, separate schema meant an extra I/O for every operation. Basically AUDIT schema would be used only to do some analyse and enter values (thus SELECT and INSERT). Is it true that, "a separate schema means an extra I/O" ? I could not find justification. It appears logical to me, as the AUDIT data should not be tampered with, so a separate schema. Also, we designed a separate schema for archiving some tables from MYSYS. From MYSYS_ARC the table might be backed up into tapes or deleted after sufficient time. Few stats: Few tables (close to 20, 30) in MYSYS schema could grow to around 50M rows. We have asked for a total disk space of 4 TB. MYSYS_AUDIT schema might be having 10 times that of MYSYS but we wont keep them more than 3 months. Questions Given all these, can you suggest me any improvements? Separate schema affects disc I/O? (one extra I/O for every schema ?) Any general suggestions? Figure: +-------------------+ +-------------------+ | MYSYS | | MYSYS_AUDIT | | | | | | 1. T1 | | 1. T1_AUD | | 2. T2 | | 2. T2_AUD | | 3. T3 |--------->| 3. T3_AUD | | 4. T4 |(SELECT, | 4. T4_AUD | | . | INSERT) | . | | . | | . | | . | | . | | 100. T100 | | 50. T50_AUD | +-------------------+ +-------------------+ | | | | |(INSERT) | | | * +-------------------+ | MYSYS_ARC | | | | 1. T1_ARC | | 2. T2_ARC | | 3. T3_ARC | | 4. T4_ARC | | . | | . | | . | | 100. T100_ARC | +-------------------+ Apart from this, we have two more schemas with only read only rights, but mainly they are for adhoc purpose and we dont mind the performance on them.

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  • What benefits does a game design degree have for a hobby game programmer?

    - by sm4
    I am interested in studying game design, not because I want a job in the games industry, but because I am interested in the subject itself. I read the following questions, but they mostly deal with the effects on your career in game industry. Should I consider a graduate degree in game development? Game Development Degree vs Computer Science Degree First I thought a game development degree could be beneficial. But from the websites of colleges that offer such degrees, I feel like its more about basic programming with examples from games. This college offers game design degrees, for example. My question is, can I benefit from such a degree when I already have a degree in Computer Science, I already know programming, I'm already developing a game and finally, I have this site to help me when I get stuck?

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  • Is this a well known design pattern? what is it's name

    - by GenEric35
    Hi I have seen this often in code, but when I speak of it i don't know the name of such 'pattern' I have a method with 2 arguments that calls an overloaded method that has 3 arguments and intentionality sets the 3rd one to empty string. public DoWork(string name, string phoneNumber) { CreateContact(name, phoneNumber, string.Empty) } public DoWork(string name, string phoneNumber, string emailAddress) { //do the work } The reason I'm doing this is I to not duplicate code, and allow the existing callers to still call the method that has only 2 parameters. I have associate a few tags to this question, but it probably fit in more categories of questions. Is this a pattern, and does it have a name?

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  • How do I improve this design for dealing with intersecting date ranges and resolving date range conf

    - by derdo
    I am working on some code that deals with date ranges. I have pricing activities that have a starting-date and an end-date to set a certain price for that range. There are multiple pricing activities with intersecting date ranges. What I ultimately need is the ability to query valid prices for a date range. I pass in (jan1,jan31) and I get back a list that says jan1--jan10 $4 , jan11--jan19 $3 jan20--jan31 $4. There are priorities between pricing activities. Some type of pricing activities have high priority, so they override other pricing activities and for certain type of pricing activities lowest price wins etc. I currently have a class that holds these pricing activities and keeps a resolved pricing calendar. As I add new pricing activities I update the resolved calendar. As I write more tests/code, it started to get very complicated with all the different cases (pricing activities intersecting in different ways). I am ending up with very complicated code where I am resolving a newly added pricing activity. See AddPricingActivity() method below. Can anybody think of a simpler way to deal with this? Could there be similar code somewhere out there? Public class PricingActivity() { DateTime startDate; DateTime endDate; Double price; Public bool StartsBeforeEndsAfter (PricingActivity pAct) { // pAct covers this pricing activity } Public bool StartsMiddleEndsAfter (PricingActivity pAct){ // early part of pAct Itersects with later part of this pricing activity } //more similar methods to cover all the combinations of intersecting } Public Class PricingActivityList() { List<PricingActivity> activities; SortedDictionary<Date, PricingActivity> resolvedPricingCalendar; Public void AddPricingActivity(PricingActivity pAct) { //update the resolvedCalendar //go over each activity and find intersecting ones //update the resolved calendar correctly //depending on the type of the intersection //this part is getting out of hand….. } }

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  • Level design - Are games development degrees worth it? [on hold]

    - by Tristan
    I want to go into Level design or Environment design and wondering if degrees are at all worth it for this area, as long as you have a good portfolio. I'm currently on a "Computing and Games Development" course and I feel like dropping out because I am not enjoying it. It's mostly computer based, which I'm not doing that great at, and little games Dev. But I don't know what do to... I do already have some high level education with a "Level 3 extended diploma". Thanks.

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  • Is there a good book or articles to learn about 2D Game Design and Effects?

    - by user28015
    I am not looking for a read how to develop games and how to implement one. I am looking for a general about possible effects in 2D Games and about general design of modern 2D gaming. I have programmed several smaller games over the years and also read books like "Golden Rules of Game Programming" by Martin Bronwlo. So I know how to implement games. What I am looking for are 2 things: Finishing touches such as effects like explosions, particles etc. Not how to make them, but how to design them so it looks right and cool. How to make a 2D game feel "more right" so that users get a satisfying gaming experience. I played a lot of 2D games but I could use some more advice.

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  • [Design Question] When to open a link on a new window?

    - by Ian
    Hi All, When designing a web application/web site, is there an accepted practice on when to open a link on a new window? Currently, if the site being linked to is outside the domain (say Google.com), I am always launching it on a new window. If the page being linked is within the same domain, I open it on the current active window. I've read somewhere the opening links on a new window explicitly is being frowned upon. Thanks!

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  • How to determine the right amount of up front design?

    - by Gian
    Software developers occasionally are called upon to write fairly complex bits of software under tight deadlines. Often, it seems like the quickest thing to do is to simply start coding, and solve the problems as they arise. However, this approach can come back to bite you—often costing time or money in the long run! How do we determine the right amount of up front design work? If your work environment actively discourages you from thinking about things up front, how do you handle that? How can we manage risk if we eschew up-front thinking (by choice or under duress) and figure out the problems as they arise? Does the amount of up front design depend entirely on the size or complexity of the task, or is it based on something else?

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  • What is the best database design for managing historical information? [closed]

    - by Emmad Kareem
    Say you have a Person table with columns such as: ID, FirstName, LastName, BirthCountry, ...etc. And you want to keep track of changes on such a table. For example, the user may want to see previous names of a person or previous addresses, etc. The normalized way is to keep names in separate table, addresses in a separate table,...etc. and the main person table will contain only the information that you are not interested in monitoring changes for (such information will be updated in place). The problem I see here, aside form the coding hassle due to the extensive number of joins required in a real-life situation, is that I have never seen this type of design in any real application (maybe because most did not provide this feature!). So, is there a better way to design this? Thanks.

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  • What customer support alternatives like groovehq i can use for a site

    - by rmarimon
    I've been experimenting with GrooveHQ as a means to provide support to my clients. They have a very nice idea and have developed it beautifully. At the end is just a ticketing system with multiple channels to communicate with your clients. It is like the rt of our times. What I'm looking for is for other providers of this hosted multi channel ticketing systems. I'm not sure if this belongs in SO but hey...

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  • Design pattern: static function call with input/output containers?

    - by Pavlo Dyban
    I work for a company in software research department. We use algorithms from our real software and wrap them so that we can use them for prototyping. Every time an algorithm interface changes, we need to adapt our wrappers respectively. Recently all algorithms have been refactored in such a manner that instead of accepting many different inputs and returning outputs via referenced parameters, they now accept one input data container and one output data container (the latter is passed by reference). Algorithm interface is limited to a static function call like that: class MyAlgorithm{ static bool calculate(MyAlgorithmInput input, MyAlgorithmOutput &output); } This is actually a very powerful design, though I have never seen it in a C++ programming environment before. Changes in the number of parameters and their data types are now encapsulated and they don't change the algorithm callback. In the latest algorithm which I have developed I used the same scheme. Now I want to know if this is a popular design pattern and what it is called.

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  • How to deal with OOP design problems in interviews?

    - by haps10
    This is a question where I seek guidance from fellow/senior developers to get into my dream company - it's a pioneer in OOP and Agile. I've already failed once to clear an interview. One part I feel most challenging is to come up with a proper Object Oriented design(classes, interfaces, methods, interactions etc.) in a very short time for certain situations like Pacman, Game Of Life and so on. As the problems are unprecedented ones - my approach is mostly to try different things and then make decisions - which they feel is not clear and not what they expect from a developer with 5+ years of experience. I've already studied a few books on patterns, OOP - it didn't help me much and I think it'll take a bit more than that. Could some one please guide on what specifically shall I practice so that I can do better at design problems as above. I want to refine my approach and have a better thought process.

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  • UX Design Principles Pluralsight course review

    - by pluginbaby
    I've just finished the "Creating User Experiences: Fundamental Design Principles" course on Pluralsight, I am glad I took it, and here is why you should. The course is held by Billy Hollis, an internationally known author and speaker focused on user experience design. It was published in May 2012, so it is quite fresh (You’ll hear some reference to XAML, even if the content is not focused on any particular technology). I think what I liked the most about this course is the fact that Billy is not just imposing design ideas and pushing them in your throat (which would be too confronting for us developers, even if he was right), he spends a fair share amount of time explaining each topics, and illustrate them with great metaphors. If you are a minimum open minded you should get great value out of this course. Billy makes you think outside the box, he encourages you to use your right side brain, and understand design principles by simply looking at what’s around us (physical objects, nature, …). During the course he refers several time to "don't make me think" a book on UX design, which is about giving confidence to users, by making it easier for them to achieve their goals when using your app. Billy thinks that every developer can participate in elaborating good design when building software, not only designers should be involved. Get away of the easy path "let's build functional stuff for now and we will hire a designer later if we have time and budget". The course is also live and interactive as the author suggests that you do some live exercises during each module. He actually makes you realize and understand by yourself the need for change. We’re in a new era of software and devices, where grids and menus aren't enough. You can’t remain satisfied by just making things possible, you need to make them easier for your users. Understanding some fundamental design principles will help. This course can definitely be followed by any developers who wants to improve user experience of software they are working on, and I definitely recommend it.

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  • Do your own design jobs and make it look professional

    - by Webgui
    Looks and design is becoming more and more important for customers and organizations event when we deal with internal enterprise applications. However,  many web developers who work on business apps end up not investing resources on the design. The reason may be that they ran out of time so with their client's pressure there was no choice but to skip past the design process. In some cases, especially in sall software houses, there are no trained professional designers and the developers have to do both jobs. Since designing web applications can be very complex and requires mastering several languages and concepts, unless a big budget was allocated to the project it is very hard to produce a professional custom design. For that exact reasons, Visual WebGui integrated Point & Click Design Tools within its Web/Cloud Development Platform. Those tools allow developers to customize the UI look of the applications they build in a visual way that is fairly simple and doesn't require coding or mastering HTML, CSS and JavaScript in order to design. The development tools also allow professional designers easier work interface with the developers and quicly create new skins. So if you are interested in getting your design job done much easier, you should probably tune in for about an hour and find out how. Click here to register: https://www1.gotomeeting.com/register/740450625

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Oracle SOA Suite customer panel: Successful Application Integration & SOA Projects

    - by Simone Geib
    At the recent SOA Suite customer panel, Roger Brown from UNS Energy, Fabio Ravagni from Cencosud and Paras Jain from Cisco discussed their recent SOA Suite implementations, business drivers and challenges, architecture and lessons learned. Roger started by describing how UNS redesigned their internet portal to improve their customer experience and reduce manual steps in their business processes. Through the use of Oracle Service Bus, Oracle BPEL Process Manager and Oracle Business Activity Monitoring, they provided more self-service functionality, automated their business processes and increased the use of their web site by 12.98% for number of visits and 33.58% for average visit duration. The screenshot below shows the UNS architecture: > Next Fabio described the challenges Cencosud faced through continuous expansion of their business, different standards and levels of expertise and large volumes of information. By introducing Oracle SOA Suite, Oracle Data Integrator and Oracle Enterprise Repository, and with the help of Oracle Consulting, they significantly simplified their integration model, reduced their maintenance effort and increased their integration governance. The picture below shows the implemented solution with so far more than 400 services in production and more than 20 ongoing projects, which will make use of the new integration platform. > Last, but not least, Paras discussed the challenges the Webex division of Cisco faced with a highly manual service fulfillment process, multiple data sources and the resulting large room for errror and delay in customer time-to-service. Through a redesign of their order fulfillment process and the introduction of Oracle SOA Suite (see below), they significantly improved their SLAs, eliminated duplicate orders, provided higher visibility into the order process and aligned business and IT. For more information about Oracle OpenWorld SOA & BPM Session, please see the Focus on SOA and BPM document

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  • AT&T - Customer service hahahahahahahahahahahahahahaha

    - by AreYouSerious
    Okay, I'm a separated 2 time Iraq war veteran, living in Germany Supporting the military. About a year and a hald ago I bought an iPhone 4 off a guy from Craigslist. I thought the phone was unlocked, but when I got to Germany I realized it was not. I called AT&T and they told me that due to the contract with Apple they could not unlock any iPhone period. After the lawsuit with Apple, they started unlocking iPhones. So Today I called up their customer support and asked if they could unlock my phone. They said that they would only do it if I were a previous customer, could provide the information from the person that I had bought it from, or if I bought one at cost.-note, it has a baseband that is not able to be "unlocked" by software.Hello I already own the device, and a year and a half ago I bought it off someone that couldn't afford it... so no, I don't have the at&t account information from him. Just another example of why I won't ever use AT&T again. and I still have this iPhone that I have to jail break, and can't use a a phone. STAY AWAY FROM AT&T. They don't know the meaning of customer service!

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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • Considerations Before Hiring Logo Design Services

    These days, hiring a logo design service is not easy. Just enter a keyword "logo design" in a search engine and you will see thousands of result pages full of online logo design services. Certainly, ... [Author: Gisselle Gloria - Web Design and Development - October 05, 2009]

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  • Customer Spotlight - CSX: Charles Pack

    - by cwarticki
    A couple of weeks ago, I had the distinct privilege of facilitating a training session with CSX.  CSX is a wonderful customer.  They've been a dedicated Oracle customer for many years. They have quite an extensive Oracle footprint including Server Technologies, Fusion Middleware and E-Business Suite products.  They also utilize Oracle's Solution Support Center offering from Advanced Customer Services, for their Database products. I'm always on the lookout for Oracle gems and I discovered one at CSX. Before my session began, I met with Charles Pack.  In my view, he's an Oracle guru.  Don't take my word for it, just read any of the books he's authored or co-authored and the one soon to be released.  Just looking at his bookshelf, I saw titles going back to Oracle 7 & 8, as well as a Solaris 2.x book.  Remember those?   Anyway, Charles is a technologist and a manager (and wears numerous other hats too).  I had a wonderful time talking with Charles and getting to know him.  What do you consider keys to your personal success?  Inability to quit.  When I decide that I will accomplish something, I will, regardless of the nature of the challenge.  Never quitting means a perpetual drive for change and progress and setting examples for others to follow.  The reason I write OCP books is because I can provide a path for people to improve their knowledge of the product, gain a certification, and reach their professional goals. What do you consider the most important part of your job?  Negotiations.  We all have competing goals, incentives and finite resources, but we should all have the same common goal – progress.  So finding the way for all parties to progress is the most important thing we do. What is the most important part of your relationship with Oracle?  Oracle provides solutions – not just products - that are critical to our business success.  So continuous communication regarding education, services, product roadmaps and shared goals is the most important part of our ongoing relationship. Charles is an Oracle loyalist.  His career has been based on using our products and he's passionate about the products he works with.  You can tell, just by talking with him.  I appreciate Charles and other customers like him.  He's an expert in his field and an Oracle evangelist.  He is an asset to CSX and to their success.  He's an advocate for Oracle and an asset to our customers.  You can also friend and follow Charles on Twitter @charlesapack It was a pleasure meeting you Charles! -Chris Warticki Global Customer Management

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  • Want to be part of the most meaningful Customer Experience conversation today?

    - by Tony Berk
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today's entry is written by Chris Warner, Director, Product Strategy at Oracle. By now you’ve undoubtedly seen the blogs and announcements about Oracle OpenWorld. And perhaps you’ve also seen the news about OpenWorld’s newest sister event: Oracle Customer Experience (CX) Summit @ OpenWorld. Oracle CX Summit was created to be the most meaningful CX event, to be truly unique, to serve as the place to discover what it takes and what it really means to put the customer at the center of your business success. One long-time Oracle customer, when told about the Oracle CX Summit, put it this way: ‘This makes me rethink how I think about Oracle and Customer Experience’. Listen to what she heard and you be the judge. We believe Customer Experience (‘CX’) is a movement, not just the latest ‘IT’ tech trend. CX isn’t something you can simply ‘install’. CX is one of the most strategic initiatives an organization can undertake. Customer Experience is about connecting with an organization’s most important asset, the customer, and the critical role that connection has to an organization’s success. And there’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Take Subaru, for example. The company fully embraced the CX opportunity and their CX leadership will be on stage at the Oracle CX Summit to share their CX journey. They radically changed the way they interact with their customers, empower their employees, and differentiate their brand. And this is a story with a phenomenal happy ending: in a stagnant market and shrinking economy, they GREW their business and outpaced their competition. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} At Oracle CX Summit, you will be surrounded by dozens of CX leaders, visionaries and innovators like Subaru. This three-day event brings together the largest collection of thought leaders and practitioners in Customer Experience ever. Notable presenters include: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Seth Godin - World-renowned blogger and one ‘the World’s Top 21 Speakers’, author of 14 best-selling books like “Permission Marketing”, and founder of dozens of startups such as Squidoo.com (ranked one of the top 125 sites in the US). Kerry Bodine - VP Principal Analyst at Forrester for Customer Experience, author of the just-published book “Outside In - The Power of Putting Customers at the Center of Your Business”, and renowned author of “The Customer Experience Ecosystem”. Bruce Temkin - Co-founder and Chair of the Customer Experience Professionals Association, revered blogger of “Customer Experience Matters”, former VP Principal Analyst at Forrester for Customer Experience, Founder and Managing Partner of The Temkin Group, a leading Customer Experience research and consulting firm. George Kembel - Executive Director and Co-founder of the Stanford Design School, an established, recognized thought leader in design thinking and innovation, and a Silicon Valley based-CEO, venture capitalist and educator. Gene Alvarez - VP Research Analyst at Gartner and a recognized authority in the Retail and Consumer Goods industry. Gene has been published, featured and referenced in a variety of trade publications for Customer Experience insights. Senior Executives from innovative Customer Experience brands and agencies like AT&T, Intuit, Southwest Airlines, Marriott, Quiksilver, and Sapient. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} But the CX Summit includes much, much more. There are over 30+ role-driven sessions and rountables as well as one-of-a-kind events including: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} The Customer Experience Innovation Tent featuring hands-on demonstrations of bleeding-edge customer experiences like the Share Happy Ice Cream Machine A hands-on Customer Journey Mapping Workshop that lets you learn design thinking techniques for innovating differentiated experiences that drive cross-functional alignment Access to the Oracle OpenWorld Exhibition Halls and DEMOgrounds as well as a week-long Live Music Festival and the Oracle Appreciation Event featuring Pearl Jam and Kings of Leon Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} At Oracle, we are quite proud of our award-winning suite of CX products, a suite of solutions that can help an organization greatly accelerate their CX journey. But Oracle CX Summit isn’t about products. It’s about how an organization can succeed in its CX initiative. There’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Come join the Customer Experience Revolution. Register for Oracle CX Summit @ OpenWorld here. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} --

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