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  • What is a good generic sibling control Javascript communication strategy?

    - by James
    I'm building a webpage that is composed of several controls, and trying to come up with an effective somewhat generic client side sibling control communication model. One of the controls is the menu control. Whenever an item is clicked in here I wanted to expose a custom client side event that other controls can subscribe to, so that I can achieve a loosely coupled sibling control communication model. To that end I've created a simple Javascript event collection class (code below) that acts as like a hub for control event registration and event subscription. This code certainly gets the job done, but my question is is there a better more elegant way to do this in terms of best practices or tools, or is this just a fools errand? /// Event collection object - acts as the hub for control communication. function ClientEventCollection() { this.ClientEvents = {}; this.RegisterEvent = _RegisterEvent; this.AttachToEvent = _AttachToEvent; this.FireEvent = _FireEvent; function _RegisterEvent(eventKey) { if (!this.ClientEvents[eventKey]) this.ClientEvents[eventKey] = []; } function _AttachToEvent(eventKey, handlerFunc) { if (this.ClientEvents[eventKey]) this.ClientEvents[eventKey][this.ClientEvents[eventKey].length] = handlerFunc; } function _FireEvent(eventKey, triggerId, contextData ) { if (this.ClientEvents[eventKey]) { for (var i = 0; i < this.ClientEvents[eventKey].length; i++) { var fn = this.ClientEvents[eventKey][i]; if (fn) fn(triggerId, contextData); } } } } // load new collection instance. var myClientEvents = new bsdClientEventCollection(); // register events specific to the control that owns it, this will be emitted by each respective control. myClientEvents.RegisterEvent("menu-item-clicked"); Here is the part where this code above is consumed by source and subscriber controls. // menu control $(document).ready(function() { $(".menu > a").click( function(event) { //event.preventDefault(); myClientEvents.FireEvent("menu-item-clicked", $(this).attr("id"), null); }); }); <div style="float: left;" class="menu"> <a id="1" href="#">Menu Item1</a><br /> <a id="2" href="#">Menu Item2</a><br /> <a id="3" href="#">Menu Item3</a><br /> <a id="4" href="#">Menu Item4</a><br /> </div> // event subscriber control $(document).ready(function() { myClientEvents.AttachToEvent("menu-item-clicked", menuItemChanged); myClientEvents.AttachToEvent("menu-item-clicked", menuItemChanged2); myClientEvents.AttachToEvent("menu-item-clicked", menuItemChanged3); }); function menuItemChanged(id, contextData) { alert('menuItemChanged ' + id); } function menuItemChanged2(id, contextData) { alert('menuItemChanged2 ' + id); } function menuItemChanged3(id, contextData) { alert('menuItemChanged3 ' + id); }

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  • Sequence of the Events in Java

    - by ozlegolas
    Hi, I have two events for two seperate components, but there is a problem. JTabbedPane's stateChanged event is fired before JFormattedField's focusLost event. Is there a way of making stateChange event to be fired after focusLost event. Thanks, Tuna

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  • Active Directory Time Synchronisation - Time-Service Event ID 50

    - by George
    I have an Active Directory domain with two DCs. The first DC in the forest/domain is Server 2012, the second is 2008 R2. The first DC holds the PDC Emulator role. I sporadically receive a warning from the Time-Service source, event ID 50: The time service detected a time difference of greater than %1 milliseconds for %2 seconds. The time difference might be caused by synchronization with low-accuracy time sources or by suboptimal network conditions. The time service is no longer synchronized and cannot provide the time to other clients or update the system clock. When a valid time stamp is received from a time service provider, the time service will correct itself. Time sync in the domain is configured with the second DC to synchronise using the /syncfromflags:DOMHIER flag. The first DC is configured to sync time using a /syncfromflags:MANUAL /reliable:YES, from a peerlist consisting of a number of UK based stratum 2 servers, such as ntp2d.mcc.ac.uk. I'm confused why I receive this event warning. It implies that my PDC emulator cannot synchronise time with a supposedly reliable external time source, and it quotes a time difference of 5 seconds for 900 seconds. It's worth also mentioning that I used to use a UK pool from ntp.org but I would receive the warning much more often. Since updating to a number of UK based academic time servers, it seems to be more reliable. Can someone with more experience shed some light on this - perhaps it is purely transient? Should I disregard the warning? Is my configuration sound? EDIT: I should add that the DCs are virtual, and installed on two separate VMware ESXi/vSphere physical hosts. I can also confirm that as per MDMarra's comment and best practice, VMware timesync is disabled, since: c:\Program Files\VMware\VMware Tools\VMwareToolboxCmd.exe timesync status returns Disabled. EDIT 2 Some strange new issue has cropped up. I've noticed a pattern. Originally, the event ID 50 warnings would occur at about 1230pm each day. This is interesting since our veeam backup happens at 12 midday. Since I made the changes discussed here, I now receive an event ID 51 instead of 50. The new warning says that: The time sample received from peer server.ac.uk differs from the local time by -40 seconds (Or approximately 40 seconds). This has happened two days in a row. Now I'm even more confused. Obviously the time never updates until I manually intervene. The issue seems to be related to virtualisation and veeam. Something may be occuring when veeam is backing up the PDCe. Any suggestions? UPDATE & SUMMARY msemack's excellent list of resources below (the accepted answer) provided enough information to correctly configure the time service in the domain. This should be the first port of call for any future people looking to verify their configuration. The final "40 second jump" issue I have resolved (there are no more warnings) through adjusting the VMware time sync settings as noted in the veeam knowledge base article here: http://www.veeam.com/kb1202 In any case, should any future reader use ESXi, veeam or not, the resources here are an excellent source of information on the time sync topic and msemack's answer is particularly invaluable.

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  • Tellago is still hiring….

    - by gsusx
    Tellago 's SOA practice is rapidly growing and we are still hiring. In that sense, we are looking to for Connected Systems (WCF, BizTalk, WF) experts who are passionate about building game changing solutions with the latest Microsoft technologies. You will be working alongside technology gurus like DonXml , Pablo Cibraro or Dwight Goins . If you are interested and not afraid of working with a bunch of crazy people ;)please drop me a line at jesus dot rodriguez at tellago dot com. Hope to hear from...(read more)

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  • We are hiring (take a minute to read this, is not another BS talk ;) )

    - by gsusx
    I really wanted to wait until our new website was out to blog about this but I hope you can put up with the ugly website for a few more days J. Tellago keeps growing and, after a quick break at the beginning of the year, we are back in hiring mode J. We are currently expanding our teams in the United States and Argentina and have various positions open in the following categories. .NET developers: If you are an exceptional .NET programmer with a passion for creating great software solutions working...(read more)

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  • Back from Teched US

    - by gsusx
    It's been a few weeks since I last blogged and, trust me, I am not happy about it :( I have been crazily busy with some of our projects at Tellago which you are going to hear more about in the upcoming weeks :) I was so busy that I didn't even have time to blog about my sessions at Teched US last week. This year I ended up presenting three sessions on three different tracks: BIE403 | Real-Time Business Intelligence with Microsoft SQL Server 2008 R2 Session Type: Breakout Session Real-time business...(read more)

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  • Anthony Lye Shows New Pharmaceutical Sales Solution: Turn the Screen Around

    - by charles.knapp
    Tomorrow, March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand 17 - Life Sciences Edition. You will see a next generation approach to sell more and report less. Register now for this informative global webcast on March 31, 9 AM PDT/4 PM GMT.

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  • The Inside View on InsideView

    - by steve.diamond
    Call me a mooch. One of my favorite things about the Sales 2.0 conference held in San Francisco a couple of weeks ago was the venue (Four Seasons Hotel) and the food. But higher on the list was the quality of companies and people who attended. Our peer and 2.0 impresario Ken Pulverman used his trusty new Kodak Zi8 to capture a medley of elevator pitches from vendors who exhibited at the conference. We had many "FOOCROD" in attendance (Friends of Oracle CRM On Demand). And we love our friends. But we particularly liked this pitch from Tom Gwynn of InsideView, showcasing the value proposition of SalesView combined with Oracle CRM On Demand.

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  • Tellago && Tellago Studios 2010

    - by gsusx
    With 2011 around the corner we, at Tellago and Tellago Studios , we have been spending a lot of times evaluating our successes and failures (yes those too ;)) of 2010 and delineating some of our goals and strategies for 2011. When I look at 2010 here are some of the things that quickly jump off the page: Growing Tellago by 300% Launching a brand new company: Tellago Studios Expanding our customer base Establishing our business intelligence practice http://tellago.com/what-we-say/events/business-intelligence...(read more)

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  • Anthony Lye: How Pharmaceutical Reps Can Sell More & Report Less

    - by charles.knapp
    On March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand - Life Sciences Edition. You will see a next generation approach to: • Increase sales effectiveness • Equip reps worldwide • Get the best value Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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  • Tellago speaks about Business Intellligence with SQL Server 2008 R2

    - by gsusx
    At Tellago , we always try to stay in the frontlines of technology that can enhance our solution development practices. This year we are putting a lot of emphasis on business intelligence and in particular the new set of BI technologies such as Microsoft's PowerPivot, Master Data Services and StreamInsight that are scheduled to be release with SQL Server 2008 R2. In the last few weeks we have been working closely with different Microsoft field offices to coordinate a series of customers events that...(read more)

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  • Free Webinar on Improving Your Customer Experience with Integrated Channels

    - by divya.malik
    Join Oracle's Regional VP of CRM On Demand- Justin Shriber, Selling Power Magazine's CEO, Gerhard Gschwandtner and IDC Research's Gerrard Murray in an interesting discussion on how to "Integrate Sales Channels to Maximize Revenue & Improve the Customer Experience". You will learn how to: - Build a unified revenue pipeline to shorten sales cycles - Deliver a personalized customer experience and maximize up-sell opportunities - Align sales across all interaction, including online, in person, and via mobile devices - Improve the quality of each and every customer interaction Don't miss the opportunity and register now

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  • OpenWorld: Spotlight on Fusion CRM

    - by Tony Berk
    Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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  • Integrating BizTalk Server and StreamInsight paper

    - by gsusx
    With all the holidays madness I didn't realized that my "Integrating BizTalk Server and StreamInsight" paper is now available on MSDN . This paper was originally an idea of the BizTalk product team and intends to present some fundamental scenarios that can be enabled by the combination of BizTalk Server and StreamInsight. Thanks to everybody who, directly or indirectly, provided feedback about this paper: Syed Rasheed, Mark Simms , Richard Seroter , Roman Schindlauer and Torsten Grabs from the StreamInsight...(read more)

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  • Speaking at Dog Food Conference 2013

    - by Brian T. Jackett
    Originally posted on: http://geekswithblogs.net/bjackett/archive/2013/10/22/speaking-at-dog-food-conference-2013.aspx    It has been a couple years since I last attended / spoke at Dog Food Conference, but on Nov 21-22, 2013 I’ll be speaking at Dog Food Conference 2013 here in Columbus, OH.  For those of you confused by the name of the conference (no it’s not about dog food), read up on the concept of dogfooding .  This conference has a history of great sessions from local and regional speakers and I look forward to being a part of it once again.  Registration is now open (registration link) and is expected to sell out quickly.  Reserve your spot today.   Title: The Evolution of Social in SharePoint Audience and Level: IT Pro / Architect, Intermediate Abstract: Activities, newsfeed, community sites, following... these are just some of the big changes introduced to the social experience in SharePoint 2013. This class will discuss the evolution of the social components since SharePoint 2010, the architecture (distributed cache, microfeed, etc.) that supports the social experience, Yammer integration, and proper planning considerations when deploying social capabilities (personal sites, SkyDrive Pro and distributed cache). This session will include demos of the social newsfeed, community sites, and mentions. Attendees should have an intermediate knowledge of SharePoint 2010 or 2013 administration.         -Frog Out

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  • Oracle Solutions with Linux on IBM System z

    - by didier.wojciechowski
    Despite the eruption of the Iceland volcano Eyjafjallajokull Paul Bramy Technical Director Oracle Integrated Solutions and Nicolas Marescaux IT Specialist Oracle on IBM System z for Oracle/IBM Joint Solutions Center did this presentation remotely for Collaborate10. If you didn't have seen it yet I highly recommend it.

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  • Siebel CRM: Alive and Jamming at OpenWorld

    - by Tony Berk
    Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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  • Europe's Largest Customer Engagement Conference

    - by Charles Knapp
    What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty Programs." You'll learn best practices from global thought leaders who are producing real results. Learn more about the Conference.

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  • Java Embedded @ JavaOne

    - by sasa
    2012?9?30??10?4?????????????????JavaOne????????????????????????????????Java?????????????????????????????JavaOne???10?3??4??????????????????????????·????????Java Embedded @ JavaOne??????????? JavaOne???????????JavaOne Embedded @ JavaOne??????????????????????????????????????Java SE Embedded?????????????????????????Java??????????????????????????? ????????????Java Embedded @ JavaOne??????9?7???$595?9?28???$795??????$995????????????????????JavaOne??????????????????100??????????

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  • 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

    - by charles.knapp
    The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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  • Reminder - Mobile World Congress - 4 Industry Workshops

    - by michael.seback
    Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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  • Going Direct to Consumer in Consumer Goods – Live Webcast April 12

    - by Michael Seback
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today.   Join our live webcast on Thursday, April 12 to learn what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to better engage with today’s empowered consumer. Hear Jon Copestake, Chief Consumer Goods Analyst of the Economist Intelligence Unit and Oracle to discuss the findings and industry trends. Some key findings include: Pushing traditional media through new media channels is not enough to reach today’s more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. Register to attend on April 12, 8:00 a.m. PT / 11:00 p.m. ET  

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Webinar: Integrated Sales & Marketing - An Impossible Dream?

    - by charles.knapp
    Are you making the most of the latest B2B marketing thinking? Are your marketing tactics, your outbound email campaigns and your SEO generating enough of the prospects and leads that your sales teams need? Are your sales and marketing functions aligned and working together with optimised results? In this Webinar with MarketingWeek Magazine, find out how: - To ensure your marketers create and deliver consistently effective, and targeted campaigns - You can triple the customer intelligence your marketers gather, ensuring your sales teams are better informed and qualified than ever before - Generate up to 200% growth in lead volume and start measuring marketing effectiveness against increase in sales and size of an average deal - And hear how BPI OnDemand has delivered integrated sales & marketing across industries, with results such as 100% ROI on system cost for Heal's after just one campaign

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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