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• Invitation: Oracle EMEA Analytics & Data Integration Partner Forum, 12th November 2012, London (UK)

  - by rituchhibber

  Oracle PartnerNetwork | Account | Feedback INVITATIONORACLE EMEA ANALYTICS & DATA INTEGRATION PARTNER FORUM MONDAY 12TH NOVEMBER, 2012 IN LONDON (UK) Dear partner Come to hear the latest news from Oracle OpenWorld about Oracle BI & Data Integration, and propel your business growth as an Oracle partner. This event should appeal to BI or Data Integration specialised partners, Executives, Sales, Pre-sales and Solution architects: with a choice of participation in the plenary day and then a set of special interest (technical) sessions. The follow on breakout sessions from the 13th November provide deeper dives and technical training for those of you who wish to stay for more detailed and hands-on workshops.Keynote: Andrew Sutherland, SVP Oracle Technology. Data Integration can bring great value to your customers by moving data to transform their business experiences in Oracle pan-EMEA Data Integration business development and opportunities for partners. Hot agenda items will include: The Fusion Middleware Stack: Engineered to work together A complete Analytics and Data Integration Solution Architecture: Big Data and Little Data combined In-Memory Analytics for Extreme Insight Latest Product Development roadmap for Data Integration and Analytics Venue: Oracles London CITY Moorgate OfficesDuring this event you can learn about partner success stories, participate in an array of break-out sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, Register your seat today! To register to this event CLICK HERE Note: Registration for the conference and the deeper dives and technical training is free of charge to OPN member Partners, but you will be responsible for your own travel and hotel expenses. Event Schedule November 12th:Day 1 Main Plenary Session : Full day, starting 10.30 am.Oracle Hosted Dinner in the Evening November 13th:onwards Architecture Masterclass : IM Reference Architecture – Big Data and Little Data combined(1 day) BI-Apps Bootcamp(4-days) Oracle Data Integrator and Oracle Enterprise Data Quality workshop(1-day) Golden Gate Workshop(1-day) For further information and detail download the Agenda (pdf) or contact Michael Hallett at [email protected] look forward to seeing you in there. Best regards, Mike HallettAlliances and Channels DirectorBI & EPM Oracle EMEAM.No: +44 7831 276 989 [email protected] Duncan HarveyBusiness Development Directorfor Data IntegrationM.No: +420 608 283 [email protected] Milomir VojvodicBusiness Development Manager for Data IntegrationM.No: +420 608 283 [email protected] Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy

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• SQL SERVER – Introduction to PERCENTILE_DISC() – Analytic Functions Introduced in SQL Server 2012

  - by pinaldave

  SQL Server 2012 introduces new analytical function PERCENTILE_DISC(). The book online gives following definition of this function: Computes a specific percentile for sorted values in an entire rowset or within distinct partitions of a rowset in Microsoft SQL Server 2012 Release Candidate 0 (RC 0). For a given percentile value P, PERCENTILE_DISC sorts the values of the expression in the ORDER BY clause and returns the value with the smallest CUME_DIST value (with respect to the same sort specification) that is greater than or equal to P. If you are clear with understanding of the function – no need to read further. If you got lost here is the same in simple words – find value of the column which is equal or more than CUME_DIST. Before you continue reading this blog I strongly suggest you read about CUME_DIST function over here Introduction to CUME_DIST – Analytic Functions Introduced in SQL Server 2012. Now let’s have fun following query: USE AdventureWorks GO SELECT SalesOrderID, OrderQty, ProductID, CUME_DIST() OVER(PARTITION BY SalesOrderID ORDER BY ProductID ) AS CDist, PERCENTILE_DISC(0.5) WITHIN GROUP (ORDER BY ProductID) OVER (PARTITION BY SalesOrderID) AS PercentileDisc FROM Sales.SalesOrderDetail WHERE SalesOrderID IN (43670, 43669, 43667, 43663) ORDER BY SalesOrderID DESC GO The above query will give us the following result: You can see that I have used PERCENTILE_DISC(0.5) in query, which is similar to finding median but not exactly. PERCENTILE_DISC() function takes a percentile as a passing parameters. It returns the value as answer which value is equal or great to the percentile value which is passed into the example. For example in above example we are passing 0.5 into the PERCENTILE_DISC() function. It will go through the resultset and identify which rows has values which are equal to or great than 0.5. In first example it found two rows which are equal to 0.5 and the value of ProductID of that row is the answer of PERCENTILE_DISC(). In some third windowed resultset there is only single row with the CUME_DIST() value as 1 and that is for sure higher than 0.5 making it as a answer. To make sure that we are clear with this example properly. Here is one more example where I am passing 0.6 as a percentile. Now let’s have fun following query: USE AdventureWorks GO SELECT SalesOrderID, OrderQty, ProductID, CUME_DIST() OVER(PARTITION BY SalesOrderID ORDER BY ProductID ) AS CDist, PERCENTILE_DISC(0.6) WITHIN GROUP (ORDER BY ProductID) OVER (PARTITION BY SalesOrderID) AS PercentileDisc FROM Sales.SalesOrderDetail WHERE SalesOrderID IN (43670, 43669, 43667, 43663) ORDER BY SalesOrderID DESC GO The above query will give us the following result: The result of the PERCENTILE_DISC(0.6) is ProductID of which CUME_DIST() is more than 0.6. This means for SalesOrderID 43670 has row with CUME_DIST() 0.75 is the qualified row, resulting answer 773 for ProductID. I hope this explanation makes it further clear. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Function, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• SQL SERVER – Introduction to FIRST _VALUE and LAST_VALUE – Analytic Functions Introduced in SQL Server 2012

  - by pinaldave

  SQL Server 2012 introduces new analytical functions FIRST_VALUE() and LAST_VALUE(). This function returns first and last value from the list. It will be very difficult to explain this in words so I’d like to attempt to explain its function through a brief example. Instead of creating a new table, I will be using the AdventureWorks sample database as most developers use that for experiment purposes. Now let’s have fun following query: USE AdventureWorks GO SELECT s.SalesOrderID,s.SalesOrderDetailID,s.OrderQty, FIRST_VALUE(SalesOrderDetailID) OVER (ORDER BY SalesOrderDetailID) FstValue, LAST_VALUE(SalesOrderDetailID) OVER (ORDER BY SalesOrderDetailID) LstValue FROM Sales.SalesOrderDetail s WHERE SalesOrderID IN (43670, 43669, 43667, 43663) ORDER BY s.SalesOrderID,s.SalesOrderDetailID,s.OrderQty GO The above query will give us the following result: What’s the most interesting thing here is that as we go from row 1 to row 10, the value of the FIRST_VALUE() remains the same but the value of the LAST_VALUE is increasing. The reason behind this is that as we progress in every line – considering that line and all the other lines before it, the last value will be of the row where we are currently looking at. To fully understand this statement, see the following figure: This may be useful in some cases; but not always. However, when we use the same thing with PARTITION BY, the same query starts showing the result which can be easily used in analytical algorithms and needs. Let us have fun through the following query: Let us fun following query. USE AdventureWorks GO SELECT s.SalesOrderID,s.SalesOrderDetailID,s.OrderQty, FIRST_VALUE(SalesOrderDetailID) OVER (PARTITION BY SalesOrderID ORDER BY SalesOrderDetailID) FstValue, LAST_VALUE(SalesOrderDetailID) OVER (PARTITION BY SalesOrderID ORDER BY SalesOrderDetailID) LstValue FROM Sales.SalesOrderDetail s WHERE SalesOrderID IN (43670, 43669, 43667, 43663) ORDER BY s.SalesOrderID,s.SalesOrderDetailID,s.OrderQty GO The above query will give us the following result: Let us understand how PARTITION BY windows the resultset. I have used PARTITION BY SalesOrderID in my query. This will create small windows of the resultset from the original resultset and will follow the logic or FIRST_VALUE and LAST_VALUE in this resultset. Well, this is just an introduction to these functions. In the future blog posts we will go deeper to discuss the usage of these two functions. By the way, these functions can be applied over VARCHAR fields as well and are not limited to the numeric field only. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Function, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• SQL SERVER – Introduction to CUME_DIST – Analytic Functions Introduced in SQL Server 2012

  - by pinaldave

  This blog post is written in response to the T-SQL Tuesday post of Prox ‘n’ Funx. This is a very interesting subject. By the way Brad Schulz is my favorite guy when it is about blogging. I respect him as well learn a lot from him. Everybody is writing something new his subject, I decided to start SQL Server 2012 analytic functions series. SQL Server 2012 introduces new analytical function CUME_DIST(). This function provides cumulative distribution value. It will be very difficult to explain this in words so I will attempt small example to explain you this function. Instead of creating new table, I will be using AdventureWorks sample database as most of the developer uses that for experiment. Let us fun following query. USE AdventureWorks GO SELECT SalesOrderID, OrderQty, CUME_DIST() OVER(ORDER BY SalesOrderID) AS CDist FROM Sales.SalesOrderDetail WHERE SalesOrderID IN (43670, 43669, 43667, 43663) ORDER BY CDist DESC GO Above query will give us following result. Now let us understand what is the formula behind CUME_DIST and why the values in SalesOrderID = 43670 are 1. Let us take more example and be clear about why the values in SalesOrderID = 43667 are 0.5. Now let us enhence the same example and use PARTITION BY into the OVER clause and see the results. Run following query in SQL Server 2012. USE AdventureWorks GO SELECT SalesOrderID, OrderQty, ProductID, CUME_DIST() OVER(PARTITION BY SalesOrderID ORDER BY ProductID ) AS CDist FROM Sales.SalesOrderDetail s WHERE SalesOrderID IN (43670, 43669, 43667, 43663) ORDER BY s.SalesOrderID DESC, CDist DESC GO Now let us see the result of this query. We are have changed the ORDER BY clause as well partitioning by SalesOrderID. You can see that CUME_DIST() function provides us different results. Additionally now we see value 1 multiple times. As we are using partitioning for each group of SalesOrderID we get the CUME_DIST() value. CUME_DIST() was long awaited Analytical function and I am glad to see it in SQL Server 2012. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Function, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Can you Trust Search?

  - by David Dorf

  An awful lot of referrals to e-commerce sites come from web searches. Retailers rely on search engine optimization (SEO) to correctly position their website so they can be found. Search on "blue jeans" and the results are determined by a semi-secret algorithm -- in my case Levi.com, Banana Republic, and ShopStyle show up. The NY Times recently uncovered a situation where JCPenney, via third-parties hired to help with SEO, was caught manipulating search results so they were erroneously higher in page rankings. No doubt this helped drive additional sales during this part Christmas. The article, The Dirty Little Secrets of Search, is well worth reading. My friend Ron Kleinman started an interesting discussion at the ARTS Linkedin forum. He posed the question: The ability of a single company to "punish" any retailer (by significantly impacting their on-line sales volume) who does not play by their rules ... is this a good thing or a bad thing? Clearly JCP was in the wrong and needed to be punished, but should that decision lie with Google alone? Don't get me wrong -- I'm certainly not advocating we create a Department of Search where bureaucrats think of ways to spend money, but Google wields an awful lot of power in this situation, and it makes me feel uncomfortable. Now Google is incorporating more social aspects into their search results. For example, when Google knows its me (i.e. I'm logged in when using Google) search results will be influenced by my Twitter network. In an effort to increase relevance, the blogs and re-tweeted articles from my network will be higher in the search results than they otherwise would be. So in the case of product searches, things discussed in my network will rise to the top. Continuing my blue jean example, if someone in my network had been discussing Macy's perhaps they would now be higher in the result set. soapbox: I already have lots of spammers posting bogus comments to this blog in an effort to create additional links to their sites and thus increase their search ranking. Should I expect a similar situation in Twitter and eventually Facebook? Now retailers need to expand their SEO efforts to incorporate social media as well, but do us all a favor and please don't cheat.

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• VMware Express, Virtualization Technologies Rolling In Near You

  Since it's not always easy for sales people to help customers imagine what an environment built around virtualization technologies would look like, VMware built one in an 18-wheeler and is sending it across North America.

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• Reg Gets a Job at Red Gate (and what happens behind the scenes)

  - by red(at)work

  Mr Reg Gater works at one of Cambridge’s many high-tech companies. He doesn’t love his job, but he puts up with it because... well, it could be worse. Every day he drives to work around the Red Gate roundabout, wondering what his boss is going to blame him for today, and wondering if there could be a better job out there for him. By late morning he already feels like handing his notice in. He got the hacky look from his boss for being 5 minutes late, and then they ran out of tea. Again. He goes to the local sandwich shop for lunch, and picks up a Red Gate job menu and a Book of Red Gate while he’s waiting for his order. That night, he goes along to Cambridge Geek Nights and sees some very enthusiastic Red Gaters talking about the work they do; it sounds interesting and, of all things, fun. He takes a quick look at the job vacancies on the Red Gate website, and an hour later realises he’s still there – looking at videos, photos and people profiles. He especially likes the Red Gate’s Got Talent page, and is very impressed with Simon Johnson’s marathon time. He thinks that he’d quite like to work with such awesome people. It just so happens that Red Gate recently decided that they wanted to hire another hot shot team member. Behind the scenes, the wheels were set in motion: the recruitment team met with the hiring manager to understand exactly what they’re looking for, and to decide what interview tests to do, who will do the interviews, and to kick-start any interview training those people might need. Next up, a job description and job advert were written, and the job was put on the market. Reg applies, and his CV lands in the Recruitment team’s inbox and they open it up with eager anticipation that Reg could be the next awesome new starter. He looks good, and in a jiffy they’ve arranged an interview. Reg arrives for his interview, and is greeted by a smiley receptionist. She offers him a selection of drinks and he feels instantly relaxed. A couple of interviews and an assessment later, he gets a job offer. We make his day and he makes ours by accepting, and becoming one of the 60 new starters so far this year. Behind the scenes, things start moving all over again. The HR team arranges for a “Welcome” goodie box to be whisked out to him, prepares his contract, sends an email to Information Services (Or IS for short - we’ll come back to them), keeps in touch with Reg to make sure he knows what to expect on his first day, and of course asks him to fill in the all-important wiki questionnaire so his new colleagues can start to get to know him before he even joins. Meanwhile, the IS team see an email in SupportWorks from HR. They see that Reg will be starting in the sales team in a few days’ time, and they know exactly what to do. They pull out a new machine, and within minutes have used their automated deployment software to install every piece of software that a new recruit could ever need. They also check with Reg’s new manager to see if he has any special requirements that they could help with. Reg starts and is amazed to find a fully configured machine sitting on his desk, complete with stationery and all the other tools he’ll need to do his job. He feels even more cared for after he gets a workstation assessment, and realises he’d be comfier with an ergonomic keyboard and a footstool. They arrive minutes later, just like that. His manager starts him off on his induction and sales training. Along with job-specific training, he’ll also have a buddy to help him find his feet, and loads of pre-arranged demos and introductions. Reg settles in nicely, and is great at his job. He enjoys the canteen, and regularly eats one of the 40,000 meals provided each year. He gets used to the selection of teas that are available, develops a taste for champagne launch parties, and has his fair share of the 25,000 cups of coffee downed at Red Gate towers each year. He goes along to some Feel Good Fund events, and donates a little something to charity in exchange for a turn on the chocolate fountain. He’s looking a little scruffy, so he decides to get his hair cut in between meetings, just in time for the Red Gate birthday company photo. Reg starts a new project: identifying existing customers to up-sell to new bundles. He talks with the web team to generate lists of qualifying customers who haven’t recently been sent marketing emails, and sends emails out, using a new in-house developed tool to schedule follow-up calls in CRM for the same group. The customer responds, saying they’d like to upgrade but are having a licensing problem – Reg sends the issue to Support, and it gets routed to the web team. The team identifies a workaround, and the bug gets scheduled into the next maintenance release in a fortnight’s time (hey; they got lucky). With all the new stuff Reg is working on, he realises that he’d be way more efficient if he had a third monitor. He speaks to IS and they get him one - no argument. He also needs a test machine and then some extra memory. Done. He then thinks he needs an iPad, and goes to ask for one. He gets told to stop pushing his luck. Some time later, Reg’s wife has a baby, so Reg gets 2 weeks of paid paternity leave and a bunch of flowers sent to his house. He signs up to the childcare scheme so that he doesn’t have to pay National Insurance on the first £243 of his childcare. The accounts team makes it all happen seamlessly, as they did with his Give As You Earn payments, which come out of his wages and go straight to his favorite charity. Reg’s sales career is going well. He’s grateful for the help that he gets from the product support team. How do they answer all those 900-ish support calls so effortlessly each month? He’s impressed with the patches that are sent out to customers who find “interesting behavior” in their tools, and to the customers who just must have that new feature. A little later in his career at Red Gate, Reg decides that he’d like to learn about management. He goes on some management training specially customised for Red Gate, joins the Management Book Club, and gets together with other new managers to brainstorm how to get the most out of one to one meetings with his team. Reg decides to go for a game of Foosball to celebrate his good fortune with his team, and has to wait for Finance to finish. While he’s waiting, he reflects on the wonderful time he’s had at Red Gate. He can’t put his finger on what it is exactly, but he knows he’s on to a good thing. All of the stuff that happened to Reg didn’t just happen magically. We’ve got teams of people working relentlessly behind the scenes to make sure that everyone here is comfortable, safe, well fed and caffeinated to the max.

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• Oracle Unveils Oracle Fusion Tap for the iPad

  - by Richard Lefebvre

  Oracle Fusion Tap: Productivity Amplified Anywhere, Anytime Oracle today announced the availability of Oracle Fusion Tap, a native iPad application that redefines the level of productivity users can achieve while on-the-go.   Oracle Fusion Tap runs off cloud-based enterprise applications and across Oracle Application Cloud Services, requiring only one simple Apple App Store installation.   Automatically personalized to each user, Oracle Fusion Tap gives users exactly what they need at their fingertips and provides the long-sought, key functionalities to remain productive and to keep business moving, even when away from the desk.   Designed specifically for the iPad and the mobile workforce, Oracle Fusion Tap provides access with or without an Internet connection.   By grouping functional capabilities into three core areas of "connect," "analyze," and "work," users can easily and directly connect with what they need in the app, complete activities, and move on.   As organizations strive for a lean and agile workforce, Oracle Fusion Tap helps users find and make connections with the right people at the right time, obtaining answers to questions quickly and removing roadblocks faster.   Oracle Fusion Tap also provides users with secure access to actionable performance indicators and day-to-day management of their workforce and sales force automation. Supporting Quotes "Both the enterprise and technology providers must recognize the need to innovate and adapt for the increasing mobility of the workforce—not just for sales teams, but across the organization," said Carter Lusher, Research Fellow and Chief Analyst of Enterprise Applications Ecosystem, Ovum. "A mobile application that quickly and powerfully allows employees to make connections, analyze data, and complete activities at any time and wherever they may be located drives new levels of business value and enhances efficiency. Frankly, mobile access is no longer a 'nice to have' but a 'must have.'"   "The mobile workforce is a business reality, and Oracle Fusion Tap is an example of how Oracle delivers mobile and cloud innovations that fundamentally improve productivity and how we work," said Chris Leone, Senior Vice President of Application Development, Oracle. "With Oracle Fusion Tap users will have an all-in-one, easily extensible app that puts mission-critical data and colleague connection at their fingertips." Supporting Resources Oracle Fusion Tap Oracle Fusion Tap on App Store Oracle Fusion Tap YouTube Video Oracle CRM on Social Media @OracleCRM OracleCRM on Facebook OracleCRM on YouTube

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• Good resource for business development Techniques

  - by Morons

  I work for an IT consulting firm… As I progress in my career I (like most who work for IT firms) am spending more and more time participating in business development, usually as a technical expert. Can any one recommend a good resource (or book) on business development preferably targeting technology businesses? (I am NOT looking for “how to get leads”… I’m looking for “how to conduct a solid sales pitch\ Demo Software” type stuff)

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• Documentation in Oracle Retail Merchandising System (RMS) and Oracle Retail Fiscal Management System (ORFM), Release 13.2.4

  - by Oracle Retail Documentation Team

  The Patch Release 13.2.4 of the Oracle Retail Merchandising System (RMS) and its module, Oracle Retail Fiscal Management (ORFM)  is now available from My Oracle Support. End User Documentation Enhancements The following summarize the highlights of changes made to the documentation in conjunction with the new Brazil-related functionality: Foundation chapter in the Oracle Retail Merchandising System (RMS)/Sales Audit (ReSA) Brazil Localization User GuideThis chapter was updated with a non-base Localization Flexible Attribution Solution (LFAS) section that addresses the addition of several new custom attributes to Items and Suppliers through non-base LFAS for Brazil; it also addresses the extension of the Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (ORFM).  ORFM User GuideThe Purchase Order chapter was updated to include schedule related updates for a Nota Fiscal. The Fiscal Documents chapter was updated to include information on creating a new NF and searching for details using Vendor Product Number. Oracle Retail Fiscal Management/RMS Brazil Localization Implementation GuideThe Implementation Checklist chapter was updated with a note on multi-currency functionality. The Batch Processes chapter was updated with information on the NF EDI batch. The following summarize the highlights of changes made to the documentation in conjunction with the new technical certifications (see the RMS 13.2.4 Release Notes for more information): Installation Guides for RMS and for ORFM/RMS BrazilThese installation guides were updated extensively to account for the multiple technical certification enhancements in 13.2.4. White Paper: How to Upgrade from WebLogic11g 10.3.3 to WebLogic11g 10.3.4  (Doc ID: 1432575.1)See the previous blog entry regarding this new White Paper. New Documents on My Oracle Support for Brazil Localization Overview and Interfaces Tax Vendor Integration (Doc ID: 1424048.1)Oracle chooses to integrate with a third party tax expert to delivery the Brazilian solution. Oracle has built the Retail Tax Integration layer (RTIL) as the key integration component to support the integration of Oracle suite of products with external tax vendors. This paper addresses the RTIL integration interfaces with TaxWeb, providing guidance on the typical integration interfaces and operations that must be supported by other tax solutions in the Brazilian market. Oracle Retail Fiscal Management/RMS Brazil Localization: Localization Flexible Attribute Solution (LFAS) (Doc ID: 1418509.1)The white paper covers the definition of custom attributes in Localization Flexible Attribute Solution (LFAS) and enables retailers to perform data conversion changes. Retailers can add several new custom attributes to Items and Suppliers through non-base LFAS for Brazil and extend Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (RFM). Documents Published in RMS and ORFM Release 13.2.4 Oracle Retail Merchandising System Release Notes Oracle Retail Merchandising System Installation Guide Oracle Retail Merchandising System User Guide and Online Help Oracle Retail Sales Audit (ReSA) User Guide and Online Help Oracle Retail Merchandising System Operations Guide Oracle Retail Merchandising System Data Model Oracle Retail Merchandising Batch Schedule Oracle Retail Merchandising Implementation Guide Oracle Retail POS Suite 13.4.1 / Merchandising Operations Management13.2.4 Implementation Guide Oracle Retail Fiscal Management Data Model Oracle Retail Fiscal Management/RMS Brazil Localization Installation Guide Oracle Retail Fiscal Management/RMS Brazil Localization Implementation Guide Oracle Retail Fiscal Management User Guide and Online Help

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• Finding and Using Unique Keywords is the Trick to Having Success Online

  Knowing how to use keywords in your marketing can make a huge difference in your business. Why? When you use unique keywords in your work you'll receive higher rankings in the search engines, which means more people will see your work, resulting in more costumers which will result in more sales

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• A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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• Website Content is King - True?

  There is truth to the line - Content is King! It is content that converts. With poor content your traffic is wasted and sales are lost. Great content not only speaks to readers but also to the search engines - letting them know what searches you are relevant to.

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• How Customers are Benefiting from the Oracle Insight Program

  Listen to Group Vice President, Harry Ghuman of JD Edwards World, discuss Oracle's Insight program, how it helps Oracle Sales people understand customers' businesses better, and make them more successful.

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• Merge Join component sorted outputs [SSIS]

  - by jamiet

  One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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• Keyword Optimisation of Your Web Pages - Not at the Expense of the Visitor Experience

  When writing copy for the pages of your website you need to get the balance right between a page targeting the search engine robots and hence a high ranking and one that is visitor friendly. Don't sacrifice a good visitor experience for a high ranking. To make sales you need both.

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• Save the date! Manageability Partner Community Forum at Oracle Openworld - Oct. 1st

  - by Javier Puerta

  The Exadata & Manageability Partner Communities will be celebrating a Community Forum in San Francisco during Oracle Openworld. The session will take place on Monday, October 1st, from 4:00 - 6:00 pm local time.If you would like to present an experience around a customer project or sales best practice in the Manageability or Quality & Testing areas, please contact [email protected] with a short description of your proposal.

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• People, Process & Engagement: WebCenter Partner Keste

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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• Oracle's Web 2.0 Strategy for CRM

  Mark Woollen,Vice President, CRM Product Strategy tells listeners how Oracle's Social CRM Applications harness the latest Web 2.0 technology to create highly intuitive and focused applications for sales users today.

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• Digital Signage for Small Business

  Digital signs are proven marketing tools that can boost sales revenue, and they're becoming more affordable and less complex. Are they right for your business?

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• Digital Signage for Small Business

  Digital signs are proven marketing tools that can boost sales revenue, and they're becoming more affordable and less complex. Are they right for your business?

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• Need a Better Cleanup Tool [Humorous Image]

  - by Asian Angel

  Obviously some cleanup tools work better than others…and sometimes common sense cleanup is the best tool of all! Note: Notice the timeline in the image… View the Full-Size Version of the Image Got a sales guys laptop back… Note the times. [via Fail Desk] The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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• Getting developers and support to work together

  - by Matt Watson

  Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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• Subaru Starts Thinking about their Path to Fusion Applications

  Brian Simmermon, VP and CIO, Subaru of America, and a member of Oracle's Fusion Strategy Council explains how Subaru is aligning their business and IT strategy to improve sales through Siebel and EBS, and is looking at implementing Fusion Technologies such as BPEL, AIA and Enterprise Manager to begin their evolutionary path to Fusion.

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• Merge Join component sorted outputs [SSIS]

  - by jamiet

  One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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