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• SQLAuthority News – Author Visit – SQL Server 2008 R2 Launch

  - by pinaldave

  June 11, 2010 was a wonderful day because I attended the very first SQL Server 2008 R2 Launch event held by Microsoft at Mumbai. I traveled to Mumbai from my home town, Ahmedabad. The event was located at one of the best hotels in Mumbai,”The Leela”. SQL Server R2 Launch was an evening event that had a few interesting talks. SQL PASS is associated with this event as one of the partners and its goal is to increase the awareness of the Community about SQL Server. I met many interesting people and had a great networking opportunity at the event. This event was kicked off with an awesome laser show and a “Welcome” video, which was followed by a Microsoft Executive session wherein there were several interesting demo. The very first demo was about Powerpivot. I knew beforehand that there will be Powerpivot demos because it is a very popular subject; however, I was really hoping to see other interesting demos from SQL Server 2008 R2. And believe me; I was happier to see the later demos. There were demos from SQL Server Utility Control Point, as well an integration of Bing Map with Reporting Servers. I really enjoyed the interactive and informative session by Shivaram Venkatesh. He had excellent presentation skills as well as ample technical knowledge to keep the audience attentive. I really liked his presentations skills wherein he did not read the whole slide deck; rather, he picked one point and using that point he told the story of the whole slide deck. I also enjoyed my conversation with Afaq Choonawala, who is one of the “gem guys” in Microsoft. I also want to acknowledge Ashwin Kini and Mohit Panchal for their excellent support to this event. Mumbai IT Pro is a user group which you can really count on for any kind of help. After excellent demos and a vibrant start of the event, all the audience was jazzed up. There were two vendors’ sessions right after the first session. Intel had 15 minutes to present; however, Intel’s representative, who had good knowledge of the subject, had nearly 30+ slides in his presentation, so he had to rush a bit to cover the whole slide deck. Intel presentations were followed up by another vendor presentation from NetApp. I have previously heard about this tool. After I saw the demo which did not work the first time the Net App presenter demonstrated it, I started to have a doubt on this product. I personally went to clarify my doubt to the demo booth after the presentation was over, but I realize the NetApp presenter or booth owner had absolutely a POOR KNOWLEDGE of SQL Server and even of their own NetApp product. The NetApp people tried to misguide us and when we argued, they started to say different things against what they said earlier. At one point in their presentation, they claimed their application does something very fast, which did not really happen in front of all the audience. They blamed SQL Server R2 DBCC CHECKDB command for their product’s failed demonstration. I know that NetApp has many great products; however, this one was not conveyed clearly and even created a negative impression to all of us. Well, let us not judge the potential, fun, education and enigma of the launch event through a small glitch. This event was jam-packed and extremely well-received by everybody who attended it. As what I said, average demos and good presentations by MS folks were really something to cheer about. Any launch event is considered as successful if it achieves its goal to excite users with its cutting edge technology; just like this event that left a very deep impression on me. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology Tagged: PASS, SQLPASS

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• Redaction in AutoVue

  - by [email protected]

  As the trend to digitize all paper assets continues, so does the push to digitize all the processes around these assets. One such process is redaction - removing sensitive or classified information from documents. While for some this may conjure up thoughts of old CIA documents filled with nothing but blacked out pages, there are actually many uses for redaction today beyond military and government. Many companies have a need to remove names, phone numbers, social security numbers, credit card numbers, etc. from documents that are being scanned in and/or released to the public or less privileged users - insurance companies, banks and legal firms are a few examples. The process of digital redaction actually isn't that far from the old paper method: Step 1. Find a folder with a big red stamp on it labeled "TOP SECRET" Step 2. Make a copy of that document, since some folks still need to access the original contents Step 3. Black out the text or pages you want to hide Step 4. Release or distribute this new 'redacted' copy So where does a solution like AutoVue come in? Well, we've really been doing all of these things for years! 1. With AutoVue's VueLink integration and iSDK, we can integrate to virtually any content management system and view documents of almost any format with a single click. Finding the document and opening it in AutoVue: CHECK! 2. With AutoVue's markup capabilities, adding filled boxes (or other shapes) around certain text is a no-brainer. You can even leverage AutoVue's powerful APIs to automate the addition of markups over certain text or pre-defined regions using our APIs. Black out the text you want to hide: CHECK! 3. With AutoVue's conversion capabilities, you can 'burn-in' the comments into a new file, either as a TIFF, JPEG or PDF document. Burning-in the redactions avoids slip-ups like the recent (well-publicized) TSA one. Through our tight integrations, the newly created copies can be directly checked into the content management system with no manual intervention. Make a copy of that document: CHECK! 4. Again, leveraging AutoVue's integrations, we can now define rules in the system based on a user's privileges. An 'authorized' user wishing to view the document from the repository will get exactly that - no redactions. An 'unauthorized' user, when requesting to view that same document, can get redirected to open the redacted copy of the same document. Release or distribute the new 'redacted' copy: CHECK! See this movie (WMV format, 2mins, 20secs, no audio) for a quick illustration of AutoVue's redaction capabilities. It shows how redactions can be added based on text searches, manual input or pre-defined templates/regions. Let us know what you think in the comments. And remember - this is all in our flagship AutoVue product - no additional software required!

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• Travelling MVP #1: Visit to SharePoint User Group Finland

  - by DigiMortal

  My first self organized trip this autumn was visit to SharePoint User Group Finland community evening. As active community leaders who make things like these possible they are worth mentioning and on spug.fi side there was Jussi Roine the one who invited me. Here is my short review about my trip to Helsinki. User group meeting As Helsinki is near Tallinn I went there using ship. It was easy to get from sea port to venue and I had also some minutes of time to visit academic book store. Community evening was held on the ground floor of one city center hotel and room was conveniently located near hotel bar and restaurant. Here is the meeting schedule: Welcome (Jussi Roine) OpenText application archiving and governance for SharePoint (Bernd Hennicke, OpenText) Using advanced C# features in SharePoint development (Alexey Sadomov, NED Consulting) Optimizing public-facing internet sites for SharePoint (Gunnar Peipman) After meeting, of course, local dudes doesn’t walk away but continue with some beers and discussion. Sessions After welcome words by Jussi there was session by Bernd Hennicke who spoke about OpenText. His session covered OpenText history and current moment. After this introduction he spoke about OpenText products for SharePoint and gave the audience good overview about where their SharePoint extensions fit in big picture. I usually don’t like those vendors sessions but this one was good. I mean vendor dudes were not aggressively selling something. They were way different – kind people who introduced their stuff and later answered questions. They acted like good guests. Second speaker was Alexey Sadomov who is working on SharePoint development projects. He introduced some ways how to get over some limitations of SharePoint. I don’t go here deeply with his session but it’s worth to mention that this session was strong one. It is not rear case when developers have to make nasty hacks to SharePoint. I mean really nasty hacks. Often these hacks are long blocks of code that uses terrible techniques to achieve the result. Alexey introduced some very much civilized ways about how to apply hacks. Alex Sadomov, SharePoint MVP, speaking about SharePoint coding tips and tricks on C# I spoke about how I optimized caching of Estonian Microsoft community portal that runs on SharePoint Server and that uses publishing infrastructure. I made no actual demos on SharePoint because I wanted to focus on optimizing process and share some experiences about how to get caches optimized and how to measure caches. Networking After official part there was time to talk and discuss with people. Finns are cool – they have beers and they are glad. It was not big community event but people were like one good family. Developers there work often for big companies and it was very interesting to me to hear about their experiences with SharePoint. One thing was a little bit surprising for me – SharePoint guys in Finland are talking actively also about Office 365 and online SharePoint. It doesn’t happen often here in Estonia. I had to leave a little bit 21:00 to get to my ship back to Tallinn. I am sure spug.fi dudes continued nice evening and they had at least same good time as I did. Do I want to go back to Finland and meet these guys again? Yes, sure, let’s do it again! :)

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• Is HR/Recruitment Really Ready For Innovative Candidates

  - by david.talamelli

  Before I begin this blog post, I want to acknowledge that there are some great HR/Recruitment people out there who are innovative and are leading the way in using new means to successfully attract and connect with talented people. For those of you who fit in this category, please keep thinking outside the square - just because what you do may not be the norm doesn't mean it is bad. Ok, with that acknowledgment out of the way - Earlier this morning (I started this post Friday morning) I came across this online profile via a tweet from Philip Tusing I love the information that Jason has put on his web-pages. From his work Jason clearly demonstrates not only his skills/experience but also I love how he relates his experience and shows how it will help an employer and what the value add of having him on your team is. Looking at Jason's profile makes me think though, is HR/Recruitment in general terms ready to deal with innovative candidates. Sure most Recruiters are online in some form or another, but how many actually have a process that is flexible enough to deal with someone who may not fit into your processes. Is your company's recruitment practice proactive enough to find Jason's web-pages? I am not sure what he is doing in terms of a job search, but if he is not mailing a resume or replying to ads on a Job Board - hopefully Jason comes up on some of the candidate searching you are doing. Once you find this information, would the information Jason provides fit nicely into your Applicant Tracking System or your Database? If not, how much of the intangible information are you losing and potentially not passing on to a Hiring Manager. I think what has worked in the past will not necessarily work in the future. Candidates want to work somewhere they will be challenged and learn and grow. If your HR/Recruitment team displays processes that take don't necessarily convey this message, this potentially could turn people away who were once interested in your company. For example (and I have to admit I still do some of these things myself), once calling up and having a talk to a candidate a company may say: 1) HR Question: Send me in a copy of your resume - Candidate Reply - you actually already have my resume, the web-page is http:// 2) HR Question:Come in for a chat so we can get to know you - Candidate Reply - if this is the basis of a meeting, you already know me and my thoughts by looking at my online links (blog, portfolio, homepage, etc...) These questions if not handled properly could potentially turn a candidate from being interested in your company to not being interested in your company. It potentially could demonstrate that your company is not social media savvy or maybe give the impression of not really being all that innovative. A candidate may think, if this company isn't able to take information I have provided in the public forum and use it, is it really a company I want to work for? I think when liaising with candidates a company should utilise the information the person has provided in the public domain. A candidate may inadvertantly give you answers to many of the questions you are seeking on their online presence and save everyone time instead of having to fill out forms or paperwork. If you build this into your conversations with your candidates it becomes a much more individualised service you are providing and really demonstrates to a candidate you are thinking of them as an individual. Yes I know we need to have processes in place and I am not saying don't work to those processes, but don't let process take away a candidates individuality. Don't let your process inadvertently scare away the top candidates that you may want in your company. This article was originally posted on David Talamelli's Blog - David's Journal on Tap

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• My ASP.NET news sources

  - by Jon Galloway

  I just posted about the ASP.NET Daily Community Spotlight. I was going to list a bunch of my news sources at the end, but figured this deserves a separate post. I've been following a lot of development blogs for a long time - for a while I subscribed to over 1500 feeds and read them all. That doesn't scale very well, though, and it's really time consuming. Since the community spotlight requires an interesting ASP.NET post every day of the year, I've come up with a few sources of ASP.NET news. Top Link Blogs Chris Alcock's The Morning Brew is a must-read blog which highlights each day's best blog posts across the .NET community. He covers the entire Microsoft development, but generally any of the top ASP.NET posts I see either have already been listed on The Morning Brew or will be there soon. Elijah Manor posts a lot of great content, which is available in his Twitter feed at @elijahmanor, on his Delicious feed, and on a dedicated website - Web Dev Tweets. While not 100% ASP.NET focused, I've been appreciating Joe Stagner's Weekly Links series, partly since he includes a lot of links that don't show up on my other lists. Twitter Over the past few years, I've been getting more and more of my information from my Twitter network (as opposed to RSS or other means). Twitter is as good as your network, so if getting good information off Twitter sounds crazy, you're probably not following the right people. I already mentioned Elijah Manor (@elijahmanor). I follow over a thousand people on Twitter, so I'm not going to try to pick and choose a list, but one good way to get started building out a Twitter network is to follow active Twitter users on the ASP.NET team at Microsoft: @scottgu (well, not on the ASP.NET team, but their great grand boss, and always a great source of ASP.NET info) @shanselman @haacked @bradwilson @davidfowl @InfinitiesLoop @davidebbo @marcind @DamianEdwards @stevensanderson @bleroy @humancompiler @osbornm @anurse I'm sure I'm missing a few, and I'll update the list. Building a Twitter network that follows topics you're interested in allows you to use other tools like Cadmus to automatically summarize top content by leveraging the collective input of many users. Twitter Search with Topsy You can search Twitter for hashtags (like #aspnet, #aspnetmvc, and #webmatrix) to get a raw view of what people are talking about on Twitter. Twitter's search is pretty poor; I prefer Topsy. Here's an example search for the #aspnetmvc hashtag: http://topsy.com/s?q=%23aspnetmvc You can also do combined queries for several tags: http://topsy.com/s?q=%23aspnetmvc+OR+%23aspnet+OR+%23webmatrix Paper.li Paper.li is a handy service that builds a custom daily newspaper based on your social network. They've turned a lot of people off by automatically tweeting "The SuperDevFoo Daily is out!!!" messages (which can be turned off), but if you're ignoring them because of those message, you're missing out on a handy, free service. My paper.li page includes content across a lot of interests, including ASP.NET: http://paper.li/jongalloway When I want to drill into a specific tag, though, I'll just look at the Paper.li post for that hashtag. For example, here's the #aspnetmvc paper.li page: http://paper.li/tag/aspnetmvc Delicious I mentioned previously that I use Delicious for managing site links. I also use their network and search features. The tag based search is pretty good: Even better, though, is that I can see who's bookmarked these links, and add them to my Delicious network. After having built out a network, I can optimize by doing less searching and more leaching leveraging of collective intelligence. Community Sites I scan DotNetKicks, the weblogs.asp.net combined feed, and the ASP.NET Community page, CodeBetter, Los Techies,  CodeProject,  and DotNetSlackers from time to time. They're hit and miss, but they do offer more of an opportunity for finding original content which others may have missed. Terms of Enrampagement When someone's on a tear, I just manually check their sites more often. I could use RSS for that, but it changes pretty often. I just keep a mental note of people who are cranking out a lot of good content and check their sites more often. What works for you?

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• Making a Job Change That's Easy Why Not Try a Career Change

  - by david.talamelli

  A few nights ago I received a comment on one of our blog posts that reminded me of a statistic that I heard a while back. The statistic reflected the change in our views towards work and showed how while people in past generations would stay in one role for their working career - now with so much choice people not only change jobs often but also change careers 4-5 times in their working life. To differentiate between a job change and a career change: when I say job change this could be an IT Sales person moving from one IT Sales role to another IT Sales role. A Career change for example would be that same IT Sales person moving from IT Sales to something outside the scope of their industry - maybe to something like an Engineer or Scuba Dive Instructor. The reason for Career changes can be as varied as the people who make them. Someone's motivation could be to pursue a passion or maybe there is a change in their personal circumstances forcing the change or it could be any other number of reasons. I think it takes courage to make a Career change - it can be easy to stay in your comfort zone and do what you know, but to really push yourself sometimes you need to try something new, it is a matter of making that career transition as smooth as possible for yourself. The comment that was posted is here below (thanks Dean for the kind words they are appreciated). Hi David, I just wanted to let you know that I work for a company called Milestone Search in Melbourne, Victoria Australia. (www.mstone.com.au) We subscribe to your feed on a daily basis and find your blogs both interesting and insightful. Not to mention extremely entertaining. I wonder if you have missed out on getting in journalism as this seems to be something you'd be great at ?: ) Anyways back to my point about changing careers. This could be anything from going from I.T. to Journalism, Engineering to Teaching or any combination of career you can think of. I don't think there ever has been a time where we have had so many opportunities to do so many different things in our working life. While this idea sounds great in theory, putting it into practice would be much harder to do I think. First, in an increasingly competitive job market, employers tend to look for specialists in their field. You may want to make a change but your options may be limited by the number of employers willing to take a chance on someone new to an industry that will likely require a significant investment in time to get brought up to speed. Also, using myself as an example if I was given the opportunity to move into Journalism/Communication/Marketing career from my career as an IT Recruiter - realistically I would have to take a significant pay cut to make this change as my current salary reflects the expertise I have in my current career. I would not immediately be up to speed moving into a new career and would not be able to justify a similar salary. Yes there are transferable skills in any career change, but even though you may have transferable skills you must realise that you will also have a large amount of learning to do which would take time. These are two initial hurdles that I immediately think of, there may be more but nothing is insurmountable. If you work out what you want to do with your working career whatever that may be, you then need to just need to work out the steps to get to your end goal. This is where utilising the power of your networks and using Social Media can come in handy. If you are interested in working somewhere why not proactively take the opportunity to research the industry or company - find out who it is you need to speak to and get in touch with them. We spend so much time working, we should enjoy the work we do and not be afraid to try new things. Waiting for your dream job to fall into your lap or be handed to you on a silver platter is not likely going to happen, so if there is something you do want to do, work out a plan to make it happen and chase after it. This article was originally posted on David Talamelli's Blog - David's Journal on Tap

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• Best WordPress Shopping Cart & Ecommerce Plugins

  - by Edward

  A versatile WordPress Shopping Cart plugin can help you create a feature-rich online store on your WordPress-powered website or blog. Some are so advanced that you can get your store up and running in minutes. Some plugins allow you to take ecommerce to a next level with their high end customization tools. Here is a list of best WP shopping cart plugins available: Cart66 One of the best WordPress plugin with lots of features, great quality and ease of use. It accepts few more payment getways such as PayPal Website Payments Standard, PayPal Website Payments Professional, PayPal Express Checkout, eProcessing Network etc. It has flexible design options, recurring payments for subscriptions, memberships, and payment plans, Easy PCI Compliance – Safe and Secure. It is fast and efficient, one can sell digital and physical products and support is good. Price: Standard $49 & Professional $99 Details Download StorePress StorePress is a WordPress theme, which is fully coded. It comes with scripts that can change a WordPress blog into a veritable e-commerce virtual store. With this great premium WordPress theme, one can start affiliate stores, or promote affiliate products. Price: Single $59.99 & Developer License $119.99 Details Download WordPress eStore Plugin This shopping cart plugin comes with easy checkout, ease of design and use, automatic instant digital product delivery, Next Gen gallery integration, autoresponder integration etc. It is a lightweight shopping cart and allows multi site license. This plugin offers an amazingly comprehensive toolkit that will ensure your online shop is almost just plug-and-play. Price: $49.99 Details Download Shoppers Press Shoppers press is a premium cart for Word Press that comes with 20+ to choose from and 20+ built in payment gateways. It features one-click setups, personalized user accounts, easy management tools, detailed sales tracking, promotional options, a variety of product import tools, and many more features Price:$79 Details Download WordPress Shopping Cart plugin The WordPress Shopping Cart plugin by Tribulant quickly and seamlessly integrates an online shop with a fully functional shopping cart interface into any WordPress website. It has easy to use interface, which enables set up of multiple products and categorize and organizing them into multiple product categories. It also has many more attractive features. Price: $49.99 Details Download WP e-commerce WP e-commerce is a free full-featured shopping cart plugin for WordPress. It is a full featured shopping cart and boasts of easy checkout. It offers a wide range of features including SSL compatibility, customization and merchandising, integrated payment processing solutions including manual payment, Google Checkout and PayPal Payments, and email marketing. It is wordpress and social networking integrated. It is customizable by use of PHP template tag, wordpress shortcode and widgets. Details Download YAK for WordPress YAK is an open source shopping cart plugin for WordPress. It associates products with weblog entries (in other words, posts), so the post ID also becomes the product code. It supports both pages and posts as products, handles different types of product through categories. YAK supports downloadable products, so any e-books, plugins, or zip files you’re marketing can be easily purchased and dowloaded. Details Download Market Press It is another shopping cart full of many features. It offers following features such as assign categories and tags to products to make them easy to find, stock tracking with alerts, order management/alerts, fully customizable email messages, full support for most major currencies, fully customizable store urls/slugs, customers can checkout without being a site user etc. Expensive, but good option for those who can afford it. Price: $17.42/month Details Download Shopp It is an excellent shopping cart plugin for Word Press. This plugin is extremely easy to install and use. It has a cleaner interface. The customer support is good. Use can easily customize the look of the cart by using its amazing features. Price: $55 Details Download Related posts:8 PHP Shopping Cart Software for Reliable Ecommerce Solution Shopping Cart SEO 8 Free Open Source Shopping Carts

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• Manage Your WordPress Blog Comments from Your Windows Desktop

  - by Matthew Guay

  Are you never more than a few steps away from your PC and want to keep up with comments on your blog?  Then here’s how you can stay on top of your WordPress comments right from your desktop. Wp-comment-notifier is a small free app for Windows that lets you easily view, approve, reply to, and delete comments from your WordPress blog.  Whether you have a free WordPress.com blog or are running WordPress on your own server, this tool can keep you connected to your comments.  Unfortunately it only lets you manage comments at one blog, so if manage multiple WordPress-powered sites you may find this a downside.  Otherwise, it works great and helps you stay on top of the conversation at your blog. Get notified with wp-comment-notifier Download the wp-comment-notifier (link below) and install as usual. Run it once it’s installed.  Enter your blog address, username, and password when prompted. Wp-comment-notifier will automatically setup your account and download recent comments. Finally, enter your blog’s name, and click Finish. Review Comments with wp-comment-notifier You can now review your comments directly by double-clicking the new WordPress icon in your system tray.  The window has 3 tabs…comments, pending, and spam.  Select a comment to reply, edit, spam, or delete it directly from your desktop. If you select Edit, then you can edit the HTML of the comment (including links) directly from within the notifier. You can approve or permanently delete any spam messages that are caught by your blog’s spam filter. Whenever new comments come in, you’ll see a tray popup letting you know how many comments are waiting to be approved or are in the spam folder.  Click the popup to open the editor. Now, you can directly approve that pending comment without going to your WordPress admin page.  When you’re done, just press Enter on your Keyboard to post the reply. Or, if you want to reply to the comment, click the reply link and enter your comment in the entry box at the bottom. If you ever want to double-check if there’s any new comments, just right-click on the tray icon and select refresh. Finally, you can change the settings from the Configuration link in the tray button or by clicking the gear button on the bottom of the review window.  You can change how often it checks for new comments, not to start the notifier at system startup, and edit your account information. Conclusion Whether you’re managing your personal blog or administer a site with millions of hits per day, staying on top of the conversation is one of the best ways to build and maintain your audience.  With wp-comment-notifier, you can be sure that you’re always in control of your blogs comments.  This app is especially useful if you review all comments before allowing them to be published. Download wp-comment-notifier Similar Articles Productive Geek Tips How-To Geek SoftwareHow-To Geek Software: WordPress Comment Moderation NotifierSave Time Commenting with Pre-Fill Comments Greasemonkey ScriptAdd Social Bookmarking (Digg This!) Links to your Wordpress BlogTools to Help Post Content On Your WordPress Blog TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Error Goblin Explains Windows Error Codes Twelve must-have Google Chrome plugins Cool Looking Skins for Windows Media Player 12 Move the Mouse Pointer With Your Face Movement Using eViacam Boot Windows Faster With Boot Performance Diagnostics Create Ringtones For Your Android Phone With RingDroid

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• So No TECH job so far.

  - by Ratman21

  O I found some temp work for the US Census and I have managed to keep the house (so far) but, it looks like I/we are going to have to do a short sale and the temp job will be ending soon.   On top of that it looks like the unemployment fund for me is drying up. I will have about one month left after the Census job is done. I am now down to Appling for work at the KFC.   This is type a work I started with, before I was a tech geek and really I didn’t think I would be doing this kind of work in my later years but, I have a wife and kid. So I got to suck it up and do it.   Oh and here is my new resume…go ahead I know you want to tare it up. I really don’t care any more.   Scott L. Newman 45219 Dutton Way, Callahan, FL32011 H: (904)879-4880 C: (352)356-0945 E: [email protected] Web:  http://beingscottnewman.webs.com/                                                       ______                                                                                 OBJECTIVE To obtain a Network or Technical support position     KEYWORD SUMMARY CompTIA A+, Network+, and Security+ Certified., Network Operation, Technical Support, Client/Vendor Relations, Networking/Administration, Cisco Routers/Switches, Helpdesk, Microsoft Office Suite, Website Design/Dev./Management, Frame Relay, ISDN, Windows NT/98/XP, Visio, Inventory Management, CICS, Programming, COBOL IV, Assembler, RPG   QUALIFICATIONS SUMMARY Twenty years’ experience in computer operations, technical support, and technical writing. Also have two and half years’ experience in internet / intranet operations.   PROFESSIONAL EXPERIENCE October 2009 – Present*   Volunteer Web site and PC technician – Part time       True Faith Christian Fellowship Church – Callahan, FL, Project: Create and maintain web site for Church to give it a worldwide exposure Aug 2008 – September 2009:* Volunteer Church sound and video technician – Part time      Thomas Creek Baptist Church – Callahan, FL   *Note Jobs were for the learning and/or keeping updated on skills, while looking for a tech job and training for new skills.   February 2005 to October 2008: Client Server Dev/Analyst I, Fidelity National Information Services, Jacksonville, FL (FNIS acquired Certegy in 2005 and out of 20 personal, was one of three kept on.) August 2003 to February 2005: Senior NetOps Operator, Certegy, St.Pete, Fl. (August 2003, Certegy terminated contract with EDS and out of 40 personal, was one of six kept on.) Projects: Creation and update of listing and placement for all raised floor equipment at St.Pete site. Listing was made up of, floor plan of the raised floor and equipment racks diagrams showing the placement of all devices using Visio. This was cross-referenced with an inventory excel document showing what dept was responsible for each device. Sole creator of Network operation and Server Operation procedures guide (NetOps Guide).  Expertise: Resolving circuit and/or router issues or assist circuit carrier in resolving issue from the company Network Operation Center (NOC). As well as resolving application problems or assist application support in resolution of it.     July 1999 to August 2003: Senior NetOps Operator,EDS (Certegy Account), St.Pete, FL Same expertise and on going projects as listed above for FNIS/Certegy. (Equifax outsourced the NetOps dept. to EDS in 1999)         January 1991 to July 1999: NetOps/Tandem Operator, Equifax, St.Pete & Tampa, FL Same as all of the above for FNIS/Certegy/EDS except for circuit and router issues   EDUCATION ? New Horizons Computer Learning Center, Jacksonville, Florida - CompTIA A+, Security+, and     Network+ Certified.                        Currently working on CCNA Certification 07/30/10 ? Mott Community College, Flint, Michigan – Associates Degree - Data Processing and General Education ? Currently studying Japanese

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• Oracle WebCenter - Well Connected

  - by Brian Dirking

  800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} An good post from Dan Elam on the state of the ECM industry (http://www.aiim.org/community/blogs/community/ECM-Vendors-go-to-War) . For those of you who don’t know Dan, he is one of the major forces in the content management industry. He founded eVisory and IMERGE Consulting, he is an AIIM Fellow and a former US Technical Expert to the International Standards Organization (ISO), and has been a driving force behind EmTag, AIIM’s Emerging Technologies Group. His post is interesting – it starts out talking about our Moveoff Documentum campaign, but then it becomes a much deeper insight into the ECM industry. Dan points out that Oracle has been making quiet strides in the ECM industry. In fact, analysts share this view Oracle, pointing out Oracle is growing greater than 20% annually while many of the big vendors are shrinking. And as Dan points out, this cements Oracle as one of the big five in the ECM space – the same week that Autonomy was removed from the Gartner Magic Quadrant for ECM. One of the key things points out is that Oracle WebCenter is well connected. WebCenter has out-of-the-box connections to key enterprise applications such as E-Business Suite, PeopleSoft, Siebel and JD Edwards. Those out-of-the-box integrations make it easy for organizations to drive content right into the places where it is needed, in the midst of business processes. At the same time, WebCenter provides composite interface capabilities to bring together two or more of these enterprise applications onto the same screen. Combine that with the capabilities of Oracle Social Network, you start to see how Oracle is providing a full platform for user engagement. But beyond those connections, WebCenter can also connect to other content management systems. It can index and search those systems from a single point of search, bringing back results in a single combined hitlist. WebCenter can also extend records management capabilities into Documentum, SharePoint, and email archiving systems. From a single console, records managers can define a series, set a retention schedule, and place holds – without having to go to each system to make these updates. Dan points out that there are some new competitive dynamics – to be sure. And it is interesting when a system can interact with another system, enforce dispositions and holds, and enable users to search and retrieve content. Oracle WebCenter is providing the infrastructure to build on, and the interfaces to drive user engagement. It’s an interesting time.

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• Value of SOA Specialization interview with Thomas Schaller IPT - part III

  - by Jürgen Kress

  Recognized by Oracle, Preferred by Customers. We had the great opportunity to interview Thomas Schaller – Partner from our SOA Specialized Partner IPT Innovation Process Technology from Switzerland Why did IPT decide to become SOA Specialized? " SOA Specialization is a great branding for IPT. We are the SOA Specialists in the Swiss market, as we focus all our services around SOA. With 65 Swiss consultants focused on SOA Security & SOA Testing & BPM – Business Process Management & BSM – Business Service Modeling the partnership with Oracle as the technology leader in SOA is key, therefore it was important to us to become the first SOA Specialized company in Switzerland. As a result IPT is mentioned by Gartner as one of eight European SOA Consulting Firms and included in „Guide to SOA Consulting and System Integration Service Providers“ Can you describe the marketing activities with Oracle? Once a year we organize the largest SOA Conference in Switzerland “SOA, BPM & Integration Forum 2011“ Oracle is much more than a sponsor for the conference. Jointly we invite our customer base to attend this key event. The sales teams address jointly their most important prospects and customers. Oracle supports us with key speakers who present future directions of the Oracle SOA portfolio like Clemens Utschig-Utschig who presented details about the Complex Event Processing (CEP) solution in 2009 and James Allerton-Austin who presented details about the social BPM solution (BPM) in 2010. Additional our key customers presented their Oracle SOA success stories. How did you team with Oracle around the sales activities? "Sales alignment is key for the successful partnership. When we achieved! SOA Specialization we celebrated jointly with the Oracle and IPT middleware sales team. At the Aperol may interesting discussions resulted in joint opportunities and business. A key section of our joint business planning are marketing and sales activities. Together we define campaign topics and target customers. Matthias Breitschmid our superb Oracle partner manager ensures that the defined sales teams align and start the joint business. Regular we review our joint business plan with the joint management teams and Jürgen Kress our EMEA Oracle Sponsor. It is great to see that both companies profit from each other and we receive leads from Oracle!” Did you get Oracle support to train your consultants in the Oracle SOA Suite? “Enablement is key for us to deliver successful SOA projects. Together with Ralph Bellinghausen from the Oracle Enablement team we defined an Oracle trainings plan for our consultants. The monthly SOA Partner Community newsletter is a great resource to get the latest product updates, webcasts and trainings. As a SOA Specialized partner we get also invited to the SOA Blackbelt trainings, this trainings are hosted by Oracle product management where we get not only first hand information we get also direct access to the developers who can support us in critical project phases. Driven by the customer success we have increased our Oracle SOA practice by more than 200% in the last years!” Why did the customer decide for the IPT SOA offering? “SOA Specialization becomes a brand for customers, it proofs that we have the certified SOA skills and that IPT has delivered successful Oracle SOA projects. Jointly with Oracle and all the support we get from marketing, sales, enablement, support and product management we can ensure our customers to deliver their SOA project successful!” What are the next steps for IPT? “SOA Specialization is a super beneficial for IPT. We are looking forward to our upcoming SOA, BPM & Integration Forum 2011 and prepare to become BPM Specialized. part I Torsten Winterberg, Opitz Consulting & part II Debra Lilley, Fujitsu For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website

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• Oracle Database 12 c Training and Certification: What’s in it for Me?

  - by KJones

  Oracle Database 12c has officially launched! Through Oracle University, our expert instructors can introduce you to the features and functions of this new Oracle Database 12c product. Through training courses and certification exam prep seminars, you can build up your database knowledge and apply this knowledge to advance your career. Already an Oracle Database Expert? Why Oracle Database 12c Training is still a Good Idea Oracle is the industry leader for database technology and takes the release of new products very seriously. We continue to listen to customer needs and add features and functionality to address those needs. Oracle Database 12c is no exception. The following areas have been greatly enhanced and should be considered for your additional training or certification: • Database for Cloud Computing • Compression and Information Lifecycle Management (ILM) • Improved Performance & Scalability • Extreme Availability • Security Defense in Depth • Manageability Oracle Certified Database Administrators Reap Career Rewards Becoming an expert user of database technology through Oracle University's certification program widens your skill set to demonstrate your expertise implementing the most advanced database technology available. By doing so, you'll make yourself a more marketable employee and candidate in the job market.  Reasons to Become an Oracle Certified Database Administrator of Oracle Database 12c: • The new Oracle Database 12c certifications emphasize more advanced skills that align with industry standards, resulting in an even more valuable credential for customers and partners. • The Oracle Certified Associate (OCA) for Oracle Database 12c centers upon certification objectives that measure IT professionals' day-to-day skills, along with your ability to manage challenges. • Building upon all of the competencies incorporated into Oracle's Database 12c OCA certification, the Oracle Certified Professional (OCP) for Oracle Database 12c certification includes advanced knowledge and skills required of top-performing database administrators. • The Oracle Certified Master (OCM) for Oracle Database 12c - a very challenging and elite top-level certification - certifies the most highly skilled and experienced database experts. • Oracle offers 12c upgrade paths for existing Oracle Certified Professionals (OCP) and Oracle Certified Masters (OCM). Database 12c Training and Certification: Built with Your Input When creating Oracle Database 12c training courses and certifications, we wanted to know which tasks are most important in a DBA's day-to-day work. Instead of assuming what those tasks might be, we decided to develop a job task analysis survey for DBAs. The response rate from DBAs from around the world was overwhelming! The survey focused on the following key database areas: • DBA Core Essentials • Database Storage • High Availability • Scalability • Networking • Security • Very Large Database Administration • Distributed Databases After conducting this survey, we took this specific feedback and used it to help mold the new Oracle Database 12c training and certification curriculum. The benefit to you? You now have access to Oracle Database 12c courses and certification exams that were created with your specific on-the-job tasks in mind. Explore Oracle Database 12c Training & Certification Today Investing in Oracle Database 12c training courses and certifications will help you develop a great deal of knowledge, experience and expertise. Explore our portfolio of offerings to determine which skills you need as a DBA to get up-to-speed on Oracle Database 12c technology. Questions or comments about the new Oracle Database 12c offerings? Let us know in the comments below. - Diana Gray, Principle Curriculum Product Manager and Raza Siddiqui, Senior Principle Curriculum Product Manager

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• Welcome to the SOA &amp; E2.0 Partner Community Forum

  - by Jürgen Kress

  With more than 200 registrations the SOA & E2.0 Partner Community Forum is a huge success!   Conference program Is available online: http://tinyurl.com/soaforumagenda Agenda Tuesday March 15th 2011 12:15 Welcome & Introduction – Hans Blaas & Jürgen Kress, Oracle 12:30 Oracle Middleware Strategy and Information on Application Grid and Exalogic - Andrew Sutherland, Oracle 13:15 Managing Online Customer, Partner and Employee Engagement Oracle E2.0 Solutions - Andrew Gilboy, Oracle 14:00 Coffee Break 14:30 Partner SOA/ BPM Reference Case – Leon Smiers, Capgemini 15:15 Partner WebCenter/ UCM Reference Case – Vikram Setia, Infomentum 16.00 Break 16.30 SOA and BPM 11gR1 PS3 Update – David Shaffer 17:00 Why specialization is important for Partners – Nick Kritikos, Hans Blaas & Jürgen Kress 17:45 Social Event   Wednesday March 16th 2011 09.00 Welcome & Introduction Day II 09.15 Breakout sessions Round 1 SOA Suite 11g PS3 & OSB Importance of ADF & Jdeveloper SOA Security IDM WebCenter PS3, Whats New E2.0 Sales Plays 10.30 Break 10.45 Breakout sessions Round 2 WebCenter PS3, Whats New Applications Management Enterprise Manager and Amberpoint ADF/WebCenter 11g integration with BPM Suite 11g Importance of ADF & Jdeveloper JCAPS & OC4J migration opportunities for service business 12.00 Lunch 13.00 Breakout sessions Round 3 BPM 11g, Whats New Universal Content Management! 11g SOA Security IDM E2.0 Surrounding Products: ATG, Documaker, Primavera Middleware Industry Value Propositions & Sales Plays 14.30 Break 14.45 Fusion Applications, Rajan Krishnan, Oracle 15.30 SOA & E2.0 Summary & Closing, Hans Blaas & Jürgen Kress, Oracle 15.45 Finish & Departure 16:00 Bus departure   Capgemini Nederland BV Papendorpseweg 100 3500 GN Utrecht The Netherlands Tel: +31 30 689 00 00 For a detailed routedescription by car or public transport please visit: http://www.nl.capgemini.com/pdf/Papendorp_UK.pdf Hotel In case you have not booked your hotel yet, please make your own hotel reservation. You can book your hotel room at the 'Hotel Vianen' at a special rate, by using the Oracle booking code: DDG VIA-GF41422. One night package € 110,- for a single room, including breakfast. Kindly secure your hotel room as soon as possible. The number of rooms is limited! Hotel Vianen Prins Bernhardstraat 75 4132 XE Vianen [email protected] The Netherlands [email protected] Arrival on 14th of March and staying at Hotel Vianen. On 15th of March we have arranged a transfer from Hotel Vianen to the Capgemini Offices. The bus is parked in front of the hotel and will leave at 10.15AM (UTC/GMT+1). Logistics Pass with barcode At your arrival you will receive a pass with a barcode. This pass will give you access to the conference building and the different floors within the building. Please make sure to hand in your pass at the registration desk at the end of the day. Arrival by plane Transfer from Schiphol Airport to Capgemini on 15th of March will be arranged by Oracle. A hostess will be welcoming you at the Meeting Point at Schiphol Airport (this is a red and white large cubicle situated next to Delifrance) The buses will depart from Schiphol Airport at 09.00AM, 09.45AM and 10.30AM (UTC/GMT+1).     For future SOA Partner Community Forums  become a member for registration please visit www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: SOA Partner Community Forum,Community,SOA Partner Community,Utrecht 03.2011,OPN,Oracle,Jürgen Kress

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• Talking JavaOne with Rock Star Simon Ritter

  - by Janice J. Heiss

  Oracle’s Java Technology Evangelist Simon Ritter is well known at JavaOne for his quirky and fun-loving sessions, which, this year include: CON4644 -- “JavaFX Extreme GUI Makeover” (with Angela Caicedo on how to improve UIs in JavaFX) CON5352 -- “Building JavaFX Interfaces for the Real World” (Kinect gesture tracking and mind reading) CON5348 -- “Do You Like Coffee with Your Dessert?” (Some cool demos of Java of the Raspberry Pi) CON6375 -- “Custom JavaFX Charts: (How to extend JavaFX Chart controls with some interesting things) I recently asked Ritter about the significance of the Raspberry Pi, the topic of one of his sessions that consists of a credit card-sized single-board computer developed in the UK with the intention of stimulating the teaching of basic computer science in schools. “I don't think there's one definitive thing that makes the RP significant,” observed Ritter, “but a combination of things that really makes it stand out. First, it's the cost: $35 for what is effectively a completely usable computer. OK, so you have to add a power supply, SD card for storage and maybe a screen, keyboard and mouse, but this is still way cheaper than a typical PC. The choice of an ARM processor is also significant, as it avoids problems like cooling (no heat sink or fan) and can use a USB power brick.  Combine these two things with the immense groundswell of community support and it provides a fantastic platform for teaching young and old alike about computing, which is the real goal of the project.”He informed me that he’ll be at the Raspberry Pi meetup on Saturday (not part of JavaOne). Check out the details here.JavaFX InterfacesWhen I asked about how JavaFX can interface with the real world, he said that there are many ways. “JavaFX provides you with a simple set of programming interfaces that can create complex, cool and compelling user interfaces,” explained Ritter. “Because it's just Java code you can combine JavaFX with any other Java library to provide data to display and control the interface. What I've done for my session is look at some of the possible ways of doing this using some of the amazing hardware that's available today at very low cost. The Kinect sensor has added a new dimension to gaming in terms of interaction; there's a Java API to access this so you can easily collect skeleton tracking data from it. Some clever people have also written libraries that can track gestures like swipes, circles, pushes, and so on. We use these to control parts of the UI. I've also experimented with a Neurosky EEG sensor that can in some ways ‘read your mind’ (well, at least measure some of the brain functions like attention and meditation).  I've written a Java library for this that I include as a way of controlling the UI. We're not quite at the stage of just thinking a command though!” Here Comes Java EmbeddedAnd what, from Ritter’s perspective, is the most exciting thing happening in the world of Java today? “I think it's seeing just how Java continues to become more and more pervasive,” he said. “One of the areas that is growing rapidly is embedded systems.  We've talked about the ‘Internet of things’ for many years; now it's finally becoming a reality. With the ability of more and more devices to include processing, storage and networking we need an easy way to write code for them that's reliable, has high performance, and is secure. Java fits all these requirements. With Java Embedded being a conference within a conference, I'm very excited about the possibilities of Java in this space.”Check out Ritter’s sessions or say hi if you run into him. Originally published on blogs.oracle.com/javaone.

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• Talking JavaOne with Rock Star Simon Ritter

  - by Janice J. Heiss

  Oracle’s Java Technology Evangelist Simon Ritter is well known at JavaOne for his quirky and fun-loving sessions, which, this year include: CON4644 -- “JavaFX Extreme GUI Makeover” (with Angela Caicedo on how to improve UIs in JavaFX) CON5352 -- “Building JavaFX Interfaces for the Real World” (Kinect gesture tracking and mind reading) CON5348 -- “Do You Like Coffee with Your Dessert?” (Some cool demos of Java of the Raspberry Pi) CON6375 -- “Custom JavaFX Charts: (How to extend JavaFX Chart controls with some interesting things) I recently asked Ritter about the significance of the Raspberry Pi, the topic of one of his sessions that consists of a credit card-sized single-board computer developed in the UK with the intention of stimulating the teaching of basic computer science in schools. “I don't think there's one definitive thing that makes the RP significant,” observed Ritter, “but a combination of things that really makes it stand out. First, it's the cost: $35 for what is effectively a completely usable computer. OK, so you have to add a power supply, SD card for storage and maybe a screen, keyboard and mouse, but this is still way cheaper than a typical PC. The choice of an ARM processor is also significant, as it avoids problems like cooling (no heat sink or fan) and can use a USB power brick.  Combine these two things with the immense groundswell of community support and it provides a fantastic platform for teaching young and old alike about computing, which is the real goal of the project.”He informed me that he’ll be at the Raspberry Pi meetup on Saturday (not part of JavaOne). Check out the details here.JavaFX InterfacesWhen I asked about how JavaFX can interface with the real world, he said that there are many ways. “JavaFX provides you with a simple set of programming interfaces that can create complex, cool and compelling user interfaces,” explained Ritter. “Because it's just Java code you can combine JavaFX with any other Java library to provide data to display and control the interface. What I've done for my session is look at some of the possible ways of doing this using some of the amazing hardware that's available today at very low cost. The Kinect sensor has added a new dimension to gaming in terms of interaction; there's a Java API to access this so you can easily collect skeleton tracking data from it. Some clever people have also written libraries that can track gestures like swipes, circles, pushes, and so on. We use these to control parts of the UI. I've also experimented with a Neurosky EEG sensor that can in some ways ‘read your mind’ (well, at least measure some of the brain functions like attention and meditation).  I've written a Java library for this that I include as a way of controlling the UI. We're not quite at the stage of just thinking a command though!” Here Comes Java EmbeddedAnd what, from Ritter’s perspective, is the most exciting thing happening in the world of Java today? “I think it's seeing just how Java continues to become more and more pervasive,” he said. “One of the areas that is growing rapidly is embedded systems.  We've talked about the ‘Internet of things’ for many years; now it's finally becoming a reality. With the ability of more and more devices to include processing, storage and networking we need an easy way to write code for them that's reliable, has high performance, and is secure. Java fits all these requirements. With Java Embedded being a conference within a conference, I'm very excited about the possibilities of Java in this space.”Check out Ritter’s sessions or say hi if you run into him.

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• Your Job Search Should be More Than Just a New Year's Resolution

  - by david.talamelli

  I love the beginning of a new year, it is a great chance to refocus and either re-evaluate goals you are working to or even set new ones. I don't have any statistics to measure this but I am sure that one of the more popular new year's resolutions in the general workforce is to either get a new job or work to further develop one's career. I think this is a good idea, in today's competitive work force people should have a plan of what they want to do, what role they are after and how to get there. One common mistake I think many people make though is that a career plan shouldn't be a once a year thought. When people finish with the holiday season with their new year's resolution to find a new job fresh in their mind, you can see the enthusiasm and motivation a person has to make something happen. Emails are sent, calls are made, applications are made, networking is happening, etc..... Finding the right role that you are after however can be difficult, while it would be great if that dream role was available just at the time you happened to be looking for it - in reality this is not always the case. Job Seekers need to keep reminding themselves that while sometimes that dream job they are after is available at the same time they are looking, that also a Job search can be a difficult and long process. Many people who set out with the best of intentions in January to find a new job can soon lose interest in a job search if they do not immediately find a role. Just like the Christmas decorations are put away and the photos from New Year's are stored away - a Job Seeker's motivation may slowly decrease until that person finds themselves 12 months later in the same situation in same role and looking for that new opportunity again. Rather than just "going for it" and looking for a role in the month of January, a person's job search or career plan should be an ongoing activity and thought process that is constantly updated and evaluated over the course of the year. It can be hard to stay motivated over an extended period of time, especially when you are newly motivated and ready for that new role and the results are not immediate. Rather than letting your job search fall down the priority list and into the "too hard basket" a few ideas that may keep your enthusiasm fresh Update your resume every 6 months, even if you are not looking for a job - it is easy to forget what you have accomplished if you don't keep your details updated. Also it is good to be prepared and have a resume ready to go in case you do get an unexpected phone call for that 'dream job' you have been hoping for. Work out what you want out of your next role before you begin your job search - rather than aimlessly searching job ads or talking to people - think of the organisations or type of role you would like before you search. If you know what you are looking for it will be much easier to work out how to get there than if you do not know what you want. Don't expect immediate results once you decide to look for another job, things don't always fall into place. Timing and delivery can be important pieces of being selected for a role, companies don't hire every role in January. Have an open mind - people you meet or talk to may not result in immediate results for your job search but every connection may help you get a bit closer to what you are after . These actions will not guarantee a positive result, but in today's competitive work force every little of extra preparation and planning helps. All the best for 2011 and I hope your career plan whatever it may be is a success.

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• What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

  - by Kathryn Perry

  A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee SessionDell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are integrated across CX Target AudienceSession content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. OutcomesCustomers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways Resources At a Glance Register Now Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Focus on Session Doc Downloadable Justification Email OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

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• OSI Model

  - by kaleidoscope

  The Open System Interconnection Reference Model (OSI Reference Model or OSI Model) is an abstract description for layered communications and computer network protocol design. In its most basic form, it divides network architecture into seven layers which, from top to bottom, are the Application, Presentation, Session, Transport, Network, Data Link, and Physical Layers. It is therefore often referred to as the OSI Seven Layer Model. A layer is a collection of conceptually similar functions that provide services to the layer above it and receives service from the layer below it. Description of OSI layers: Layer 1: Physical Layer ·         Defines the electrical and physical specifications for devices. In particular, it defines the relationship between a device and a physical medium. ·         Establishment and termination of a connection to a communications medium. ·         Participation in the process whereby the communication resources are effectively shared among multiple users. ·         Modulation or conversion between the representation of digital data in user equipment and the corresponding signals transmitted over a communications channel. Layer 2: Data Link Layer ·         Provides the functional and procedural means to transfer data between network entities. ·         Detect and possibly correct errors that may occur in the Physical Layer. The error check is performed using Frame Check Sequence (FCS). ·         Addresses is then sought to see if it needs to process the rest of the frame itself or whether to pass it on to another host. ·         The Layer is divided into two sub layers: The Media Access Control (MAC) layer and the Logical Link Control (LLC) layer. ·         MAC sub layer controls how a computer on the network gains access to the data and permission to transmit it. ·         LLC layer controls frame synchronization, flow control and error checking.   Layer 3: Network Layer ·         Provides the functional and procedural means of transferring variable length data sequences from a source to a destination via one or more networks. ·         Performs network routing functions, and might also perform fragmentation and reassembly, and report delivery errors. ·         Network Layer Routers operate at this layer—sending data throughout the extended network and making the Internet possible.   Layer 4: Transport Layer ·         Provides transparent transfer of data between end users, providing reliable data transfer services to the upper layers. ·         Controls the reliability of a given link through flow control, segmentation/de-segmentation, and error control. ·         Transport Layer can keep track of the segments and retransmit those that fail. Layer 5: Session Layer ·         Controls the dialogues (connections) between computers. ·         Establishes, manages and terminates the connections between the local and remote application. ·         Provides for full-duplex, half-duplex, or simplex operation, and establishes checkpointing, adjournment, termination, and restart procedures. ·         Implemented explicitly in application environments that use remote procedure calls. Layer 6: Presentation Layer ·         Establishes a context between Application Layer entities, in which the higher-layer entities can use different syntax and semantics, as long as the presentation service understands both and the mapping between them. The presentation service data units are then encapsulated into Session Protocol data units, and moved down the stack. ·         Provides independence from differences in data representation (e.g., encryption) by translating from application to network format, and vice versa. The presentation layer works to transform data into the form that the application layer can accept. This layer formats and encrypts data to be sent across a network, providing freedom from compatibility problems. It is sometimes called the syntax layer. Layer 7: Application Layer ·         This layer interacts with software applications that implement a communicating component. ·         Identifies communication partners, determines resource availability, and synchronizes communication. o       When identifying communication partners, the application layer determines the identity and availability of communication partners for an application with data to transmit. o       When determining resource availability, the application layer must decide whether sufficient network or the requested communication exists. o       In synchronizing communication, all communication between applications requires cooperation that is managed by the application layer. Technorati Tags: Kunal,OSI,Networking

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• Clustering for Mere Mortals (Pt2)

  - by Geoff N. Hiten

  Planning. I could stop there and let that be the entirety post #2 in this series.  Planning is the single most important element in building a cluster and the Laptop Demo Cluster is no exception.  One of the more awkward parts of actually creating a cluster is coordinating information between Windows Clustering and SQL Clustering.  The dialog boxes show up hours apart, but still have to have matching and consistent information. Excel seems to be a good tool for tracking these settings.  My workbook has four pages: Systems, Storage, Network, and Service Accounts.  The systems page looks like this:   Name Role Software Location East Physical Cluster Node 1 Windows Server 2008 R2 Enterprise Laptop VM West Physical Cluster Node 2 Windows Server 2008 R2 Enterprise Laptop VM North Physical Cluster Node 3 (Future Reserved) Windows Server 2008 R2 Enterprise Laptop VM MicroCluster Cluster Management Interface N/A Laptop VM SQL01 High-Performance High-Security Instance SQL Server 2008 Enterprise Edition x64 SP1 Laptop VM SQL02 High-Performance Standard-Security Instance SQL Server 2008 Enterprise Edition x64 SP1 Laptop VM SQL03 Standard-Performance High-Security Instance SQL Server 2008 Enterprise Edition x64 SP1 Laptop VM Note that everything that has a computer name is listed here, whether physical or virtual. Storage looks like this: Storage Name Instance Purpose Volume Path Size (GB) LUN ID Speed Quorum MicroCluster Cluster Quorum Quorum Q: 2     SQL01Anchor SQL01 Instance Anchor SQL01Anchor L: 2     SQL02Anchor SQL02 Instance Anchor SQL02Anchor M: 2     SQL01Data1 SQL01 SQL Data SQL01Data1 L:\MountPoints\SQL01Data1 2     SQL02Data1 SQL02 SQL Data SQL02Data1 M:\MountPoints\SQL02Data1       Starting at the left is the name used in the storage array.  It is important to rename resources at each level, whether it is Storage, LUN, Volume, or disk folder.  Otherwise, troubleshooting things gets complex and difficult.  You want to be able to glance at a resource at any level and see where it comes from and what it is connected to. Networking is the same way:   System Network VLAN  IP Subnet Mask Gateway DNS1 DNS2 East Public Cluster1 10.97.230.x(DHCP) 255.255.255.0 10.97.230.1 10.97.230.1 10.97.230.1 East Heartbeat Cluster2   255.255.255.0       West Public Cluster1 10.97.230.x(DHCP) 255.255.255.0 10.97.230.1 10.97.230.1 10.97.230.1 West Heartbeat Cluster2   255.255.255.0       North Public Cluster1 10.97.230.x(DHCP) 255.255.255.0 10.97.230.1 10.97.230.1 10.97.230.1 North Heartbeat Cluster2   255.255.255.0       SQL01 Public Cluster1 10.97.230.x(DHCP) 255.255.255.0       SQL02 Public Cluster1 10.97.230.x(DHCP) 255.255.255.0       One hallmark of a poorly planned and implemented cluster is a bunch of "Local Network Connection #n" entries in the network settings page.  That lets me know that somebody didn't care about the long-term supportabaility of the cluster.  This can be critically important with Hyper-V Clusters and their high NIC counts.  Final page:   Instance Service Name Account Password Domain OU SQL01 SQL Server SVCSQL01 Baseline22 MicroAD Service Accounts SQL01 SQL Agent SVCSQL01 Baseline22 MicroAD Service Accounts SQL02 SQL Server SVC_SQL02 Baseline22 MicroAD Service Accounts SQL02 SQL Agent SVC_SQL02 Baseline22 MicroAD Service Accounts SQL03 (Future) SQL Server SVC_SQL03 Baseline22 MicroAD Service Accounts SQL03 (Future) SQL Agent SVC_SQL03 Baseline22 MicroAD Service Accounts             Installation Account           administrator            Yes.  I write down the account information.  I secure the file via NTFS, but I don't want to fumble around looking for passwords when it comes time to rebuild a node. Always fill out the workbook COMPLETELY before installing anything.  The whole point is to have everything you need at your fingertips before you begin.  The install experience is so much better and more productive with this information in place.

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• Four New Java Champions

  - by Tori Wieldt

  Four luminaries in the Java community have been selected as new Java Champions. The are Agnes Crepet, Lars Vogel, Yara Senger and Martijn Verburg. They were selected for their technical knowledge, leadership, inspiration, and tireless work for the community. Here is how they rock the Java world: Agnes Crepet Agnes Crepet (France) is a passionate technologist with over 11 years of software engineering experience, especially in the Java technologies, as a Developer, Architect, Consultant and Trainer. She has been using Java since 1999, implementing multiple kinds of applications (from 20 days to 10000 men days) for different business fields (banking, retail, and pharmacy). Currently she is a Java EE Architect for a French pharmaceutical company, the homeopathy world leader. She is also the co-founder, with other passionate Java developers, of a software company named Ninja Squad, dedicated to Software Craftsmanship. Agnes is the leader of two Java User Groups (JUG), the Lyon JUG Duchess France and the founder of the Mix-IT Conferenceand theCast-IT Podcast, two projects about Java and Agile Development. She speaks at Java and JUG conferences around the world and regularly writes articles about the Java Ecosystem for the French print Developer magazine Programmez! and for the Duchess Blog. Follow Agnes @agnes_crepet. Lars Vogel Lars Vogel (Germany) is the founder and CEO of the vogella GmbH and works as Java, Eclipse and Android consultant, trainer and book author. He is a regular speaker at international conferences, such as EclipseCon, Devoxx, Droidcon and O'Reilly's Android Open. With more than one million visitors per month, his website vogella.com is one of the central sources for Java, Eclipse and Android programming information. Lars is committer in the Eclipse project and received in 2010 the "Eclipse Top Contributor Award" and 2012 the "Eclipse Top Newcomer Evangelist Award." Follow Lars on Twitter @vogella. Yara Senger Yara Senger (Brazil) has been a tireless Java activist in Brazil for many years. She is President of SouJava and she is an alternate representative of the group on the JCP Executive Committee. Yara has led SouJava in many initiatives, from technical events to social activities. She is co-founder and director of GlobalCode, which trains developers throughout Brazil.  Last year, she was recipient of the Duke Choice's Award, for the JHome embedded environment.  Yara is also an active speaker, giving presentations in many countries, including JavaOne SF, JavaOne Latin Ameria, JavaOne India, JFokus, and JUGs throughout Brazil. Yara is editor of InfoQ Brasil and also frequently posts at http://blog.globalcode.com.br/search/label/Yara. Follow Yara @YaraSenger. Martijn Verburg Martijn Verburg (UK) is the CTO of jClarity (a Java/JVM performance cloud tooling start-up) and has over 12 years experience as a Java/JVM technology professional and OSS mentor in a variety of organisations from start-ups to large enterprises. He is the co-leader of the London Java Community (~2800 developers) and leads the global effort for the Java User Group "Adopt a JSR" and "Adopt OpenJDK" programmes. These programmes encourage day to day Java developer involvement with OpenJDK, Java standards (JSRs), an important relationship for keeping the Java ecosystem relevant to the 9 million Java developers out there today. As a leading expert on technical team optimisation, his talks and presentations are in high demand by major conferences (JavaOne, Devoxx, OSCON, QCon) where you'll often find him challenging the industry status quo via his alter ego "The Diabolical Developer." You can read more in the OTN ariticle "Challenging the Diabolical Developer: A Conversation with JavaOne Rock Star Martijn Verburg." Follow Martijn @karianna. The Java Champions are an exclusive group of passionate Java technology and community leaders who are community-nominated and selected under a project sponsored by Oracle. Java Champions get the opportunity to provide feedback, ideas, and direction that will help Oracle grow the Java Platform. Congratulations to these new Java Champions!

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• SQLAuthority News – Top 5 Latest Microsoft Certifications of 2013 – Guest Post

  - by Pinal Dave

  With the IT job market getting more and more competent by the day, certifications are a must for anyone who wishes to get a strong foothold in the industry. Microsoft community comes up with regular updates and enhancements in its existing products to keep up with the rapidly evolving requirements of the ICT industry. We bring you a list of five latest Microsoft certifications that you must consider acquiring this year. MCSE: SharePoint Learn all about Windows Server 2012 and Microsoft SharePoint 2013, which brings an advanced set of features to the fore in this latest version. It introduces new capabilities for business intelligence, social media, branding, search, identity management, mobile device among other features. Enjoy a great user experience with sharing and collaboration in community forum, within a pixel-perfect SharePoint website. Data connectivity and business intelligence tools allow users to process and access data, analyze reports, share and collaborate with each other more conveniently. Microsoft Specialist: Microsoft Project 2013 The only project management system that works seamlessly with other applications and cloud solutions of Microsoft, MS Project 2013 offers more than what meets the eye.  It provides for easier management and monitoring of projects so that users can ensure timely delivery while improving the productivity significantly. So keep all your projects on track and collaborate with your team like never before with this enhanced release! This one’s a must for all project managers. MCSE Messaging Another one of Microsoft gems is its messaging environment which has also launched the latest release Microsoft Exchange Server 2013. Messaging administrators can take up this training and validate their expertise in Unified Messaging, Exchange Online, PowerShell and Virtualization strategies, through MCSE Messaging certification in Exchange Server. If you wish to enhance productivity and data security of your organization while being flexible and extremely efficient, this is the right certification for you. MCSE Communication An enterprise can function optimally on the strength of its information flow and communication systems. With Lync Server 2013, you can introduce a whole new world of unified communications which consists of audio/video conferencing, dial-in, Persistent Chat, instant chat, and EDGE services in your organization. Utilize IT to serve and support business objectives by mastering this UC technology with this latest MCSE Communication course on using Microsoft Lync Server 2013. MCSE: SQL Server 2012 BI Platform The decision making process is largely influenced by underlying enterprise information used by the management for business intelligence. Therefore, a robust business intelligence platform that anchors enterprise IT and transform it to operational efficiencies is the need of the hour. SQL Server 2012 BI Platform certification helps professionals implement, manage and maintain a BI database infrastructure effectively. IT professionals with BI skills are highly sought after these days. MCSD: Windows Store Apps A Microsoft Certified Solutions Developer certification in Windows Store Apps validates your potential in designing interactive apps. Learn The Essentials of Developing Windows Store Apps using HTML5 and JavaScript and establish yourself as an ace developer capable of creating fast and fluid Metro style apps for Windows 8 that are accessible on a variety of devices. You can also go ahead and Learn Essentials of Developing Windows Store Apps using C# mode if you’re already familiar and working with C# programming language. Hence the developers are free to choose their own favorite development stream which opens doors for them to get ready for the latest and exciting application development platform called Windows store apps. Software developers with these skills are in great demand in the industry today. In order to continue being competitive in your respective fields, it is imperative that IT personnel update their knowledge on a regular basis. Certifications are a means to achieve this goal. Not considered to be an optional pre-requisite anymore, major IT certifications such as these are now essential to stay afloat in a cut-throat industry where technologies change on a daily basis. This blog is written by Aruneet Anand of Koenig Solutions. Koenig Solutions does training for all of the above courses. For more information, visit the website. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology Tagged: Microsoft Certifications

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• Teeing Off With Chris Leone at OpenWorld 2012

  - by Kathryn Perry

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Chris Leone, Senior Vice President, Oracle Applications Development Monday morning in downtown San Francisco - lots of sunshine, plenty of traffic, and sidewalks chocked full of people with fresh faces and blister free feet. Let the week of Oracle OpenWorld begin! For a great Applications start, Chris Leone packed the house with his Fusion Applications overview session - he covered strategy, scope, roadmaps, and customer successes. Fusion Apps, the world's best SaaS suite, is built on 100 percent standards. Chris talked about its information driven user experience, its innovative design, and the choice of deployment. People can run Fusion in the cloud, in a managed / hosted environment, or on premise -- or they can use a combination of these three models. About seventy percent of our customers go with SaaS. Release 5 of Fusion Apps will become available soon. The cadence of releases will be three times a year. The key drivers are to accelerate business success (no rip and replace) and to simplify business processes. Chris told the audience that organic Fusion is the centerpiece of our cloud solutions, rounded out with acquired offerings such as Taleo Recruiting and RightNow Customer Service. From the cloud solutions, customers can expect real time and predictive BI, social capabilities, choice of deployment, and more productivity because of a next generation UX called FUSE. Chris's demo showed a super easy, new UI that touts self service navigation. We'll blog about FUSE in the very near future. Chris said the next 365 days of Fusion Apps would include more localization, more industries, more power, more mobile, and more configurability. The audience was challenged to think hard about how Fusion could be part of their three-to-five year plans. Chris set up a great opportunity for you to follow up with your customers as they explore the possibilities.

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• Enterprise 2.0 - Connecting People, Processes & Content

  - by kellsey.ruppel(at)oracle.com

  With recent technological advances, the Internet is changing. When users head to the web, they are no longer just looking for information from a simple text and picture based website. Users want a more interactive experience - they want to participate, to share their views and get the feedback of others. And this is precisely what Web 2.0 technology addresses. Web 2.0 is about web applications that facilitate interactive information sharing, user-centered design and collaboration on the World Wide Web. Web 2.0 technology is everywhere on the Internet and is radically changing the speed and medium in which we interact and communicate. There are thousands of examples in the consumer world of Web 2.0 applications, technologies and solutions at work. You might be familiar with some of them...blogs, wikis (Wikipedia), Twitter, Facebook, LinkedIn - these are all examples of Web 2.0. And these technologies are transforming our world into a real-time, participation-oriented, user-driven, content-centric world. With all of these Web 2.0 solutions it's about the user, the consumer and all the content they are generating. It's a world full of online communities where people share and participate. We're not talking about disseminating information top-down , nor is it a bottom-up fight. Everyone has an equal opportunity to participate and share. The more you participate, the more you share, the more valued you are in the community. The web is not just a collection of documents online. It is the social web.  For the active users in the community, staying connected becomes critically important so they can participate at anytime and from anywhere. And because feedback and interaction are so critical, time is of the essence. When everyone is providing immediate responses, you feel the urge to do the same. Hence everything needs to be done right now, together...and collaboratively. With all the content being generated online by users, there is complete information overload out there. (That's a good thing for Google). But...it's no longer just about search. Sometimes you want the information to just come to you. Recommendations and discovery engines will deliver you more applicable results than a non-contextual search. How many of you have heard about a news headline on Facebook as part of your feed before you read the paper or see it on TV? This is how the new generation of workers live their daily lives...and as they enter the workforce, these trends and technologies are showing up in the enterprise too. A lot of the Web 2.0 technologies and solutions in the consumer world are geared for just that....consumers. But the core concepts that put them into the Web 2.0 category can be applied to the enterprise as well. And that is what we mean when we talk about Enterprise 2.0. Enterprise 2.0 is the use of Web 2.0 tools and technologies in the workplace.  It provides a modern user experience by connecting the people, content and business processes inside and outside the enterprise. Enterprise 2.0 empowers users to collaborate more effectively, find and share information in the proper content and improves the overall business processes which they participate in. As we head into 2011, is your organization using Enterprise 2.0 capabilities to the fullest? Are you connecting your people, processes and content together to provide a modern user experience?

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• How to Watch NCAA March Madness Online

  - by DigitalGeekery

  You’ve filled out your brackets and now you are ready for one of America’s most popular sporting events. But what if you are you stuck at work or away from your TV?  Or your local affiliate is showing a different game? Today we show how to catch all the March Madness online. March Madness on Demand You’ll need a broadband connection, 512 MB RAM or higher, with cookies and Javascript enabled in your browser. March Madness on Demand offers two viewing options, a Standard Player and a High Quality player. The High Quality player is not, unfortunately, high definition. Standard Player Requirements Windows XP/Vista/7 or Mac OS X IE 6+ (We also successfully tested it in Firefox, Chrome, & Opera) Adobe Flash Player 9 or higher High Quality Player Requirements 2.4 GHz Pentium 4 or Intel-based Macintosh Mac OS 10.4.8+ (Intel-based) Windows: XP SP2, Vista, Server 2003, Server 2008, Windows 7 Firefox 1.5+ or IE 6/7/8 Silverlight 3 browser plug-in Watching March Madness on Demand Go to the March Madness on Demand website. (Link below) Check the “Watch in High Quality” section to see if your browser is ready and compatible for the High Quality viewer. If not, you’ll see a message indicating either your browser and system are incompatible… Or that you need to install Silverlight. To install Silverlight, click on the “Get HQ” button and follow the prompts to download and install Silverlight. To launch the player, click the large red “Launch Player” button. At the top of the screen, you’ll see the current and upcoming games. Click on “Watch Now” below to begin watching. At the bottom left, is where you click to watch with the High Quality player. If to many people are watching the High Quality player, you’ll see the following message and have to go back to the Standard Player. At the lower right are volume controls, a “Full Screen” button, and a “Share” button which allows you to share the game you are watching on various social networking sites like Facebook and Twitter. Perhaps most importantly for those who want to steal a bit of viewing time while at work is the “Boss Button” at the top right. Clicking on the “Boss Button” will open a fake Office document so it may appear at first glance like you’re actually doing legitimate work. To return to the game, click anywhere on the screen with your mouse. You’ll be able to catch every single game of the tournament from the first round all the way through the championship with March Madness on Demand. If your computer and Internet connection can handle it, you can even watch multiple games at the same time by opening March Madness on Demand in multiple browser windows. Watch March Madness online Similar Articles Productive Geek Tips Weekend Fun: Watch Television on Your PC with AnyTVWatch NFL Sunday Night Football On Your PCWatch TV On Your PC with FreeZ Online TVGeek Fun: Download Favorite NBC Programs for FreeDitch the RealPlayer Bloat with Real Alternative TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional How to Browse Privately in Firefox Kill Processes Quickly with Process Assassin Need to Come Up with a Good Name? Try Wordoid StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually The Ultimate Excel Cheatsheet

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• TiVo Follow-up&hellip;Training Opportunities

  - by MightyZot

  A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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