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• Register Now, Free Webinar! Driving Self-Service Learning with UPK Knowledge Center

  - by Kathryn Lustenberger

  UPK Proficiency Forum  Driving Self-Service Learning with UPK Knowledge Center July 16, at 11 am Pacific Join Oracle University for the next UPK Proficiency Forum on July 16, at 11 am Pacific. Beth Renstrom and Kathryn Lustenberger from UPK Product Management at Oracle will present an exciting session on "Driving Self-Service Learning with UPK Knowledge Center. Knowledge Center is a powerful, web-based knowledge repository that delivers an out-of-the-box deployment method for UPK content, enables extensive tracking and reporting, and can serve as content repository for UPK and non-UPK content. Hear how your organization can use Knowledge Center to centralize both UPK and non-UPK assets to provide self-service, role-based, curriculum-style learning. Understand how Knowledge Center can be used to deploy a collaborative user and expert environment where users can turn knowledge into productivity, ensure on-going user competency, and measure organizational readiness across your organization. You will walk away from this session with a better understanding of Oracle’s User Productivity Professional; Knowledge Center and all the benefits it has to offer your organization. You won’t want to miss this Free seminar! Attendance is limited. Register Now!

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• Spotlight on an Office – Reading TVP offices

  - by Maria Sandu

  This month we’re in the UK at the Reading offices, for ‘Spotlight on an office’. The Reading Office, which is Oracle’s UK Headquarters, is based in Thames Valley Park (TVP), which is a bustling hive of activity that houses many different companies, a gym, and even a nursery. Overlooking the Thames and some of England’s beautiful countryside, this office, just a short free bus ride from Reading Town Centre is in a fantastic location. The offices themselves are made up of 5 different buildings, each with their own car park, restaurant, and design. The main building or TVP 510 as it is referred to, sits resplendent next to an extremely blue (for the UK) pond, filled with large koi-carp that on a sunny day like to come to the surface of the lake and bask. As the main hub of activity, TVP 510 is where you will find our Dry Cleaning service, the Ozone Gym, the main restaurant (which never fails to have someone in it), and the Marquee which sits outside the back amongst the picnic benches, and is where we have Barbeques in the summer time. Another highlight of the Reading Offices is tucked away in TVP530; the home of H20, and our sports and social club. This is the building that can be best be described as having the ‘cool’ vibe, where you can relax and unwind, all whilst sipping a Starbucks (or Costa if you prefer, located in TVP550), and playing a game of Pool in the cafeteria, or alternatively you can sit back and enjoy a seat in one of the luxury massage chairs! If you feel so inclined, you can also hire out an OraBike from any of the TVP offices, and if you are anything like some of my team, cycle from Reading to Bath using the towpath starting in Thames Valley Park. Oracle’s Reading Offices are a great place to work, they are home to a diverse range of people and have great atmosphere which would suit a graduate, intern, or anyone who is looking to come and work for Oracle in the UK.

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• Story of success: MySQL Enterprise Backup (MEB) was successfully integrated with IBM Tivoli Storage Manager (TSM) via System Backup to Tape (SBT) interface.

  - by user13334359

  Since version 3.6 MEB supports backups to tape through the SBT interface.The officially supported tool for such backups to tape is Oracle Secure Backup (OSB).But there are a lot of other Storage Managers. MEB allows to use them through the SBT interface. Since version 3.7 it also has option --sbt-environment which allows to pass environment variables, not needed by OSB, to third-party managers. At the same time MEB can not guarantee it would work with all of them.This month we were contacted by a customer who wanted to use IBM Tivoli Storage Manager (TSM) with MEB. We could only say them same thing I wrote in previous paragraph: this solution is supposed to work, but you have to be pioneers of this technology. And they agreed. They agreed to be the pioneers and so the story begins.MEB requires following options to be specified by those who want to connect it to SBT interface:--sbt-database-name: a name which should be handed over to SBT interface. This can be any name. Default, MySQL, works for most cases, so user is not required to specify this option.--sbt-lib-path: path to SBT library. For TSM this library comes with "Data Protection for Oracle", which, in its turn, interfaces with Oracle Recovery Manager (RMAN), which uses SBT interface. So you need to install it even if you don't use Oracle.--sbt-environment: environment for third-party manager. This option is not needed when you use OSB, but almost always necessary for third-party SBT managers. TSM requires variable TDPO_OPTFILE to be set and point to the TSM configuration file.--backup-image=sbt:: path to the image. Prefix "sbt:" indicates that image should be sent through SBT interfaceSo full command in our case would look like: ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user --password=foobar \ --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir backup-to-imageAnd this command results in the following output log: MySQL Enterprise Backup version 3.7.1 [2012/02/16] Copyright (c) 2003, 2012, Oracle and/or its affiliates. All Rights Reserved. INFO: Starting with following command line ...  ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user         --password=foobar --backup-image=sbt:my-first-backup         --sbt-lib-path=/usr/lib/libobk.so         --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt"         --backup-dir=/path/to/my/dir backup-to-image sbt-environment: 'TDPO_OPTFILE=/path/to/my/tdpo.opt' INFO: Got some server configuration information from running server. IMPORTANT: Please check that mysqlbackup run completes successfully.             At the end of a successful 'backup-to-image' run mysqlbackup             prints "mysqlbackup completed OK!". --------------------------------------------------------------------                        Server Repository Options: --------------------------------------------------------------------   datadir                          =  /path/to/data   innodb_data_home_dir             =  /path/to/data   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/data   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 --------------------------------------------------------------------                        Backup Config Options: --------------------------------------------------------------------   datadir                          =  /path/to/my/dir/datadir   innodb_data_home_dir             =  /path/to/my/dir/datadir   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/my/dir/datadir   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 Backup Image Path= sbt:my-first-backup mysqlbackup: INFO: Unique generated backup id for this is 13297406400663200 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS is 'Data Protection for Oracle: version 5.5.1.0' 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS version '5.5.1.0' mysqlbackup: INFO: Uses posix_fadvise() for performance optimization. mysqlbackup: INFO: System tablespace file format is Antelope. mysqlbackup: INFO: Found checkpoint at lsn 31668381. mysqlbackup: INFO: Starting log scan from lsn 31668224. 120220  8:54:00 mysqlbackup: INFO: Copying log... 120220  8:54:00 mysqlbackup: INFO: Log copied, lsn 31668381.           We wait 1 second before starting copying the data files... 120220  8:54:01 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata1 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:55:30 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata2 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:57:18 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata3 (Antelope file format). mysqlbackup: INFO: Preparing to lock tables: Connected to mysqld server. 120220 08:57:22 mysqlbackup: INFO: Starting to lock all the tables.... 120220 08:57:22 mysqlbackup: INFO: All tables are locked and flushed to disk mysqlbackup: INFO: Opening backup source directory '/path/to/data/' 120220 08:57:22 mysqlbackup: INFO: Starting to backup all files in subdirectories of '/path/to/data/' mysqlbackup: INFO: Backing up the database directory 'mysql' mysqlbackup: INFO: Backing up the database directory 'test' mysqlbackup: INFO: Copying innodb data and logs during final stage ... mysqlbackup: INFO: A copied database page was modified at 31668381.           (This is the highest lsn found on page)           Scanned log up to lsn 31670396.           Was able to parse the log up to lsn 31670396.           Maximum page number for a log record 328 120220 08:57:23 mysqlbackup: INFO: All tables unlocked mysqlbackup: INFO: All MySQL tables were locked for 0.000 seconds 120220 08:59:01 mysqlbackup: INFO: meb_sbt_backup_close: blocks: 4162  size: 1048576  bytes: 4363985063 120220  8:59:01 mysqlbackup: INFO: Full backup completed! mysqlbackup: INFO: MySQL binlog position: filename bin_mysql.001453, position 2105 mysqlbackup: WARNING: backup-image already closed mysqlbackup: INFO: Backup image created successfully.:            Image Path: 'sbt:my-first-backup' -------------------------------------------------------------    Parameters Summary -------------------------------------------------------------    Start LSN                  : 31668224    End LSN                    : 31670396 ------------------------------------------------------------- mysqlbackup completed OK!Backup successfully completed.To restore it you should use same commands like you do for any other MEB image, but need to provide sbt* options as well: $./mysqlbackup --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir image-to-backup-dirThen apply log as usual: $./mysqlbackup --backup-dir=/path/to/my/dir apply-logThen stop mysqld and finally copy-back: $./mysqlbackup --defaults-file=path/to/my.cnf --backup-dir=/path/to/my/dir copy-back  Disclaimer. This is only story of one success which can be useful for someone else. MEB is not regularly tested and not guaranteed to work with IBM TSM or any other third-party storage manager.

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• Update: GTAS and EBS

  - by jeffrey.waterman

  Provided below are updated target date timeframes for provided patches for upcoming legislative enhancements.   Dates have been pushed out from previous dates provided due to changes in Treasury mandatory dates.  Mandatory dates for GTAS and IPAC have changes since previous target dates for patches were provided.   These are target dates, not commitments to deliver functionality. Deliverable Target Timeframes for Customer Patches Comments R12 GTAS Configuration Apr 2012 Patch is available GTAS Key Processes Oct/Nov 2012 Includes GTAS processes necessary to create the GTAS interface file, migration of FACTS balances to GTAS, GTAS Trial Balance, and GTAS Transaction Register. GTAS Reports Nov/Dec 2012 GTAS Trial Balance GTAS Transaction Register Capture of Trading Partner TAS/BETC Apr/May 2013 Includes modification necessary to capture BETC, Trading Partner TAS/BETC on relevant transactions. GTAS Other Processes May/Jun  2013 Includes GTAS Customer and Vendor  update processes. IPAC Aug/Sep Includes modification required to IPAC to accommodate Componentized TAS and BETC. 11i GTAS Configuration May 2012 Patch is available GTAS Key Processes Nov/Dec 2012 Includes GTAS processes necessary to create the GTAS interface file, migration of FACTS balances to GTAS, GTAS Trial Balance, and GTAS Transaction Register. GTAS Reports Dec/Jan 2012 GTAS Trial Balance GTAS Transaction Register Capture of Trading Partner TAS/BETC May/Jun 2013 Includes modification necessary to capture BETC, Trading Partner TAS/BETC on relevant transactions. GTAS Other Processes Jun/Jul 2013 Includes GTAS Customer and Vendor  update processes. IPAC Sep/Oct 2013 Includes modification required to IPAC to accommodate Componentized TAS and BETC.

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• WolframAlpha Can Now Do In-depth Analysis of Your Facebook Account

  - by Jason Fitzpatrick

  If you’re a big fan of WolframAlpha’s ability to crunch the numbers on just about anything–and we certainly are–you’ll likely be just as delighted as we were to watch it massage the data from your Facebook account. Find out your most liked, discussed, and shared posts, see your Facebook habits, and other neat trends. I unleashed it on my account this morning, not sure what to expect from the results. Within the results tabulation WolframAlpha provided me with all sorts of neat data break downs. I now know exactly how many days it is to my next birthday, the composition of my aggregate posting habits (how many posts are status updates, links, or photos), the time of day when I do the most posting (and what the composition of those posts is), and my average post length. I also know my most liked post and my most commented on post. It will even crunch the numbers on your network of friends (60.6% of my friends are married, for example). By far one of the more interesting data analysis it does on the friendship data, however, is organizing all your friends into relationship clusters so you can see who in your Facebook network is friends with other people in your Facebook network. The service from WolframAlpha is free: simply visit the WolframAlpha search portal and type in “Facebook report” to start the process. You’ll be prompted to create a WolframAlpha account if you don’t have one and to authorize the WolframAlpha Facebook app to access your data. Your Facebook data is cached to your WolframAlpha account for one hour in order to crunch the numbers and display the results. WolframAlpha HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? Java is Insecure and Awful, It’s Time to Disable It, and Here’s How

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• What's a "Cloud Operating System"?

  - by user12608550

  What's a "Cloud Operating System"? Oracle's recently introduced Solaris 11 has been touted as "The First Cloud OS". Interesting claim, but what exactly does it mean? To answer that, we need to recall what characteristics define a cloud and then see how Solaris 11's capabilities map to those characteristics. By now, most cloud computing professionals have at least heard of, if not adopted, the National Institute of Standards and Technology (NIST) Definition of Cloud Computing, including its vocabulary and conceptual architecture. NIST says that cloud computing includes these five characteristics: On-demand self-service Broad network access Resource pooling Rapid elasticity Measured service How does Solaris 11 support these capabilities? Well, one of the key enabling technologies for cloud computing is virtualization, and Solaris 11 along with Oracle's SPARC and x86 hardware offerings provides the full range of virtualization technologies including dynamic hardware domains, hypervisors for both x86 and SPARC systems, and efficient non-hypervisor workload virtualization with containers. This provides the elasticity needed for cloud systems by supporting on-demand creation and resizing of application environments; it supports the safe partitioning of cloud systems into multi-tenant infrastructures, adding resources as needed and deprovisioning computing resources when no longer needed, allowing for pay-only-for-usage chargeback models. For cloud computing developers, add to that the next generation of Java, and you've got the NIST requirements covered. The results, or one of them anyway, are services like the new Oracle Public Cloud. And Solaris is the ideal platform for running your Java applications. So, if you want to develop for cloud computing, for IaaS, PaaS, or SaaS, start with an operating system designed to support cloud's key requirements…start with Solaris 11.

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• How to Implement Complex Form Data?

  - by SoulBeaver

  I'm supposed to implement a relatively complex form that looks like follows, but has at least four more pages requiring the user to fill in all necessary information for the tracks: This data will need to be sent to the server, which is implemented using Dropwizard. I'm looking for best practices on how to upload and send such a complex form with potentially dozens of songs to the server. The simplest available solution I have seen is a simple multipart/form-data request with the following form schema (Source): Client <html> <body> <h1>File Upload with Jersey</h1> <form action="rest/file/upload" method="post" enctype="multipart/form-data"> <p> Select a file : <input type="file" name="file" size="45" /> </p> <input type="submit" value="Upload It" /> </form> </body> </html> Server @POST @Path("/upload") @Consumes(MediaType.MULTIPART_FORM_DATA) public Response uploadTrack(final FormDataMultiPart multiPart) { List<FormDataBodyPart> artists = multiPart.getFields("artist"); StringBuffer output = new StringBuffer(); for (FormDataBodyPart artist : artists) output.append(artist.getValueAs(String.class)); List<FormDataBodyPart> tracks = multiPart.getFields("track"); for (FormDataBodyPart track : tracks) writeToFile(track.getValueAs(InputStream.class), "Foo"); return Response.status(200).entity(output.toString()).build(); } Then I have also read about file uploads via Ajax or Formdata (Mozilla HttpRequest) which allows for Posts in the formats application/x-www-form-urlencoded, multipart/form-data, or text/plain. I don't know which approach, if any, is best. An ideal solution would be to utilize Jackson to convert a json string into my data objects, but I don't get the impression that this is possible with binary data.

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• NetBeans at JavaOne Latin America 2012

  - by TinuA

  The place to be in early December is Sao Paolo, Brazil, for JavaOne 2012 Latin America (pt_ BR site)--and the NetBeans team will be making the trip!Drop-in on technical sessions and hands-labs that show the latest features of the NetBeans IDE in action. Watch demos of HTML5, CSS3 and JavaScript support in NetBeans IDE 7.3 (Release: Winter 2013) and find out how developers can easily and quickly create rich Web and mobile applications. Discover how the IDE provides the best and latest support for building JavaEE and JavaFX 2.0 applications, and join the conversation about what's up ahead for NetBeans development.With over 50 technical sessions, tons of demos and labs, JavaOne Latin America is the conference to attend to enhance your coding skills and mingle with experts and developers from the Oracle and Java communities. Mark your calendars and check out NetBeans IDE in the following sessions! Tuesday, December 4 12:15 - 13:15 Designing Java EE Applications in the Age of CDI Speakers: Michel Graciano, Consultant, Summa Technologies do Brasil; Michael Santos, TecSinapse Mezanino: Sala 14 Wednesday, December 5 10:00 - 11:00 Make Your Clients Richer: JavaFX and the NetBeans Platform Speakers: Gail Anderson, Director of Research; Paul Anderson, Director of Training, Anderson Software Group, Inc. Mezanino: Sala 12 Thursday, December 6 13:45 - 14:45 Unlocking the Java Platform with NetBeans Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Keynote Hall 15:00 - 16:00 Project EASEL: Developing and Managing HTML5 in a Java World Speaker: John Jullion-Ceccarelli, Software Development Director, Oracle Mezanino: Sala 14 See full conference schedule for detailed agenda. Get more JavaOne news.

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• Source-control your BI Publisher reports

  - by Dmitry Nefedkin

  Version control systems (VCS) like Subversion, Git and the others has been widely adopted and became the must-have tool in any software development project. Source artifacts and checked out, modified, checked in, all the history of changes is tracked by the VCS.  But what if the development tool stores the source/configuration artifacts not in your laptop's hard drive, but in some shared repository instead? Well, we definitely need a way for export/import our artifacts from/to this repository.   Oracle BI Publisher report development approach is based on such a shared repository model (catalog), and starting from BI Publisher 11.1.1.5 Oracle ships Catalog Utility, which can be utilized to export/import the reports from the command line.  To start using the BI Publisher Catalog Utility you should: Go to the file system of the server where BI Publisher binaries has been installed and locate the following file: <MW_HOME>/Oracle_BI1/clients/bipublisher/BIPCatalogUtil.zip Copy the file to your local filesystem and unzip it. I will refer to this unzipped directory as <BIP_CLIENT_DIR> below If you do not want to pass server BI Publisher server URL, username and password during each invocation, modify the corresponding values inside <BIP_CLIENT_DIR>/config/xmlp-client-config.xml Open the terminal window and go to <BIP_CLIENT_DIR>/bin Make sure that the following environment variables are set: JAVA_HOME, ORACLE_HOME Now it's time to run the utility: if you are on Linux - just run BIPCatalogUtil.sh and pass the parameters according to the utility documentation if you are on MS Windows the bad news are that the command script for MS Windows is missing, and support.oracle.com note 1333726.1 says that a temporary solution is "create a .cmd file by setting up a classpath and copying the same commands from the .sh script". The good news are that I've created this script already,  please download the it from GitHub Hope you will find this utility useful during you day-by-day BI Publisher development. 

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• La Customer Satisfaction non basta più!

  - by Silvia Valgoi

  La partita per la conquista della fedeltà dei clienti si gioca sempre meno sul prodotto e sempre più sul servizio. Dal momento che il consumatore di oggi è molto più evoluto e autonomo nelle scelte, il servizio deve andare ben oltre la classica interazione da Customer Service: deve rappresentare una vera e propria esperienza d’acquisto positiva. Questo è il risultato, che poi è una conferma, di Oracle Customer Experience Index, una ricerca che Oracle ha commissionato alla società LoudHouse la quale ha raccolto le opinioni di 1400 consumatori europei, di cui 200 italiani. Addirittura, l'81% di chi fa acquisti sarebbe disposto a pagare di più per una migliore customer experience. Un risultato non banale che la dice lunga su quanto il consumatore oggi sia evoluto e pretenda molto dall’azienda con la quale sta interagendo. Il 70% di coloro che hanno risposto al questionario afferma che se l’esperienza d’acquisto fosse negativa smetterebbe di rivolgersi a una determinata azienda e il 92% di questi comprerebbe da un concorrente. Ecco perchè il Customer Service non è più sufficiente, l’esperienza d’acquisto deve essere a 360° a partire dall’approccio al sito web per acquisire informazioni, all’analisi delle interazioni sui social media, fino alla consistenza delle informazioni e delle risposte che vengono fornite attraverso tutti i canali sia fisici sia virtuali. Per far questo Oracle ha dato vita a un’insieme di soluzioni che ha chiamato proprio Customer Experience Suite e spaziano dalla creazione di siti web evoluti, alla possibilità di fare Intelligence sui Social Media, alla capacità di creare un proficuo dialogo con i clienti in fase di postvendita. Per leggere il comunicato stampa della ricerca clicca qui   Per approfondire i risultati della ricerca CX Index  clicca qui

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• OpenWorld Session: BPM Analytics - Process Dashboards, BAM and Intelligent Optimization

  - by Ajay Khanna

  Blog Contributed by Payal Srivastava, Oracle Product Mamagement   Margin of error for the business is shrinking dramatically. Business needs to accomplish more with less i.e. minimal investment with quick ROI. Learn how you can leverage Oracle BPM suite and complementary technologies to create a robust analytics capability to provide visibility into operations to  C-level executives and Operational managers. We will talk about BPM analytics options available today that will not only enhance the visibility but allow you to intelligently optimize the business process at design time as well as run time.  The session will share some exciting this on our roadmap.  Come meet with the Oracle team members  from Product Development (Avinash Dabholkar , Eric Hsiao) and Product Management (Payal Srivastava) at the session. We would like to hear  your questions/comments about  our offering and roadmap. BPM Analytics: Process Dashboards, BAM and Intelligent Optimization, Moscone South 308, 10/3/12 @11:45am – CON 8598

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• Open World Day 2

  - by Antony Reynolds

  A Day in the Life of an Oracle OpenWorld Attendee Part III My second full day started with me waking up and realising that I was supposed to meet my friend Tejas Joshi (co-author of the Oracle Exalogic Elastic Cloud Handbook) at the station in 20 minutes!  Needless to say I didn’t make it, but then I felt better later when I found out he had caught the wrong shuttle bus and ended up at the airport instead of the BART! The morning was spent in the Authors Seminar arranged to give authors a whirlwind tour of Oracle Product updates and strategy plans.  It was useful to see what was happening in areas I knew little or nothing about.  In the afternoon I wandered around Java One, a very different show to OpenWorld with much more bleeding edge stuff and just plain blue sky thinking.  Of course who couldn’t love a show with a full size Duke wondering around and available for photographs. Attended a presentation on a highly available Weblogic JMS environment wich did a great job of laying out to architect a highly available solution. Dinner with customers and then collapsed exhausted into bed!

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• Get Proactive with Fusion Middleware

  - by Daniel Mortimer

  Prevent, Resolve, Upgrade ! If you have not seen or bookmarked it already, check out:Get Proactive with Fusion Middleware [ID 1388293.1]This is a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware e.g. Lifecycle Advisors Information Centers Diagnostic and Health Check Tools like RDA and OCM Support Communities Newsletters Furthermore, once in this support document, a click on the "Proactive Home" option in the menu will take you to the main Get Proactive support document. From this document you can access other product family "Get Proactive" documents such as the ones belonging to the Database and Enterprise Manager.Oracle Premier Support: Get Proactive! [ID 432.1]432.1 .. nice easy number to remember :-) The "Get Proactive" support documents will be updated on a monthly basis. If you have any comments or feedback feel free to post against this blog entry. Or alternatively click the "Rate this Document" icon when viewing the support document in My Oracle Support.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• AutoVue 20.2 for Agile Released

  - by Angus Graham

  Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Oracle’s AutoVue 20.2 for Agile PLM is now available on Oracle’s Software Delivery Cloud. This latest release allows Agile PLM customers to take advantage of new AutoVue 20.2 features in the following Agile PLM environments: 9.3.1.x; 9.3.0.  AutoVue 20.2 delivers improvements in the following areas. New Format Support: AutoVue 20.2 adds support for the latest versions of popular file formats including: ECAD: Cadence Concept HDL 16.5, Allegro Layout 16.5, Orcad Capture 16.5, Board Station ASCII Symbol Geometry, Cadence Cell Library MCAD: CATIA V5 R21, PTC Creo Parametric 1.0, Creo Element\Direct Modeling 17.10, 17.20, 17.25, 17.30, 18.00, SolidWorks 2012, SolidEdge ST3 & ST4, PLM XML 2D CAD: Creo Element/Direct Drafting 17.10 to 18.00 Office: MS Office 2010: Word, Excel, PowerPoint, Outlook Enhancements to AutoVue enterprise readiness: reliability and performance improvements, as well as security enhancements which adhere to Oracle’s Software Security Assurance standards Updated version of AutoVue Document Print Service offerings, which include the ability to select CAD layers for printing  For further details, check out the What’s New in AutoVue 20.2 datasheet

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• AutoVue for Agile 20.2.2 Now Available!!

  - by Warren Baird

  We are happy to announce that AutoVue for Agile 20.2.2 is now available via the Oracle Software Delivery Cloud.   AutoVue for Agile 20.2.2 is a minor release within the 20.2 product family that is specifically targeted for users of Agile PLM 9. AutoVue 20.2.2 brings a number of improvements, including support for SolidWorks 2013, AutoCAD and Inventor 2014, SolidEdge ST5, and Cadence Allegro 16.6.   It also includes support for Adobe Illustrator CS4 and up.   Another improvement involves bringing our support for Oracle Linux and Java Virtual Machine versions in-line with Agile's support. Please see our previous post (https://blogs.oracle.com/enterprisevisualization/entry/autovue_20_2_2_is) for more details on the specifics introduced in AutoVue 20.2.2. Agile PLM 9.3.3 has also been released, which as part of its many improvements introduces support for associating AutoVue annotations with change request objects in Agile, and a preliminary solution using Augmented Business Visualization to allow the creation of change objects from within AutoVue.   Please see the Agile Transfer of Information sessions in the KM note 1589164.1 for more details. We will provide additional posts over the next couple of weeks providing more details on these improvements.  Until then, if you have any questions, let us know in the comments! 

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• Advisor Webcasts in July for the EBS Technology area

  - by Oracle_EBS

  For July 2012 we have scheduled 2 Webcasts: The first one is an E-Business Suite OAM Overview and Usage session. The second is about the E-Business Suite Workflow Avisor as a follow-up session. As every time we are driving 2 sessions for a better global alignment : E-Business Suite - OAM Overview and Monitoring Agenda Oracle Applications Manager (OAM) Overview Log files Diagnostics and Logging Concurrent processing through OAM Applications Dashboard Troubleshooting Patch Management. Patch Wizard OAM "How To" Documents Questions &Answers EMEA Session : July 10, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Note 1466056.1 Direct link to register in WebEx US Session : July 11, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Note 1466057.1 Direct link to register in WebEx E-Business Suite - Workflow Analyzer - Follow-Up Agenda Overview of Workflow Analyzer Enhancements implemented in the latest Release Questions & Answers EMEA Session : July 24, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Note 1466058.1 Direct link to register in WebEx US Session : July 25, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Note 1466059.1 Direct link to register in WebEx Schedules, recordings and the Presentations of the Advisor Webcast drove under the EBS Applications Technology area can be found in Note 1186338.1. Current Schedules of Advisor Webcast for all Oracle Products can be found on Note 740966.1 Post Presentation Recordings of the Advisor Webcasts for all Oracle Products can be found on Note 740964.1

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• Today's Links (6/24/2011)

  - by Bob Rhubart

  Fusion Applications - How we look at the near future | Domien Bolmers Bolmers recaps a Logica pow-wow around Fusion Applications. Who invented e-mail? | Nicholas Carr IT apparently does matter to Nicholas Carr as he shares links to Errol Morris's 5-part NYT series about the origins of email. David Sprott's Blog: Service Oriented Cloud (SOC) "Whilst all the really good Cloud environments are Service Oriented," says Sprott, "it’s very much the minority of consumer SaaS that is today." Fast, Faster, JRockit | René van Wijk Oracle ACE René van Wijk tells you "everything you ever wanted to know about the JRockit JVM, well quite a lot anyway." Creating an XML document based on my POJO domain model – how will JAXB help me? | Lucas Jellema "I thought that adding a few JAXB annotations to my existing POJO model would do the trick," says Jellema, "but no such luck." Announcing Oracle Environmental Accounting and Reporting | Theresa Hickman Oracle Environmental Accounting and Reporting is designed to help companies track and report greenhouse emissions. Yoga framework for REST-like partial resource access | William Vambenepe Vambenepe says: "A tweet by Stefan Tilkov brought Yoga to my attention, 'a framework for supporting REST-like URI requests with field selectors.'" InfoQ: Pragmatic Software Architecture and the Role of the Architect "Joe Wirtley introduces software architecture and the role of the architect in software development along with techniques, tips and resources to help one get started thinking as an architect."

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• Join our webinar: What CFOs Want From IT -- Unlocking Growth with Emerging Technologies

  - by Di Seghposs

  According to the 2012 Gartner-FEI research, big data, analytics, and new mobile, social & cloud computing platforms are increasingly on the CFOs radar screen because of their potential to unlock new growth opportunities. Join Oracle Chair Jeff Henley, & Oracle's Reggie Bradford & Rich Clayton as they explore CFO strategies & best practices for driving real value from IT investments in these areas: Why CFOs should get involved in big data and business analytics projects, and what best practices they can adopt to ensure their success How CFOs are leveraging new mobile and cloud computing platforms to address enterprise demands quickly and cost effectively How CFOs can partner with CMOs to maximize the value of IT investments in social technologies that can help create new growth opportunities CFOs have more responsibility over IT than ever before.  Learn how Oracle unlocks the transformative power of IT to take your business to the next level of performance.   Date:Tuesday, November 27, 2012 Time:8:00 a.m. PST / 11:00 a.m. EST Register now.

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• Why The Athene Group Chose Fusion CRM

  - by Tony Berk

  A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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• Join the Customer Experience Revolution

  - by Divya Malik

  By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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• Business Intelligence (BI) Defined

  CIO.com defines Business Intelligence (BI) as a generic reference to a collection of applications that are used to analyze raw organizational data. Typical BI activities include data mining, online analytical processing, querying and reporting. They further explain that the primary reason why a company would utilize BI is to make their more data accessible. The more accessible data is to the users the faster they can identify ways to reduce business cost, discover new business opportunities, and react quickly to adjust prices based on current supply and demand. One area in which a hospital system could use BI derived from a data warehouse can be seen in the Emergency Room (ER) in regards to the number of doctors and nurse they have working during a full moon for each ER location. In order determine this BI needs to determine a trend in the number of patients seen on a full moon, further more they also need to determine the optimal number of staff members working during a full moon be determining the number of employees to patients ration needed to meet standard patient times and also be the most cost effective for the hospital.  This will allow the hospital system to estimate the number of potential patients they will have on the next full moon and adjust their staff schedules accordingly to ensure that patient care is not affected in any way do the influx or lack of influx of patients during this time while also ensuring that they are only working the minimum number of employees to ensure that they still making a profit. Another area where a hospital system could use BI data regards their orders paced to drug and medical supply companies. BI could define trends in prescriptions given to patients, this information could be used for ordering new supplies and forecasting the amount of medicine each hospital needs to keep on site at a given time. For example, a hospital might want to stock up on materials need to set bones in a cast prior to the summer because their BI indicates that a majority of broken bones occur during the summer due to children being out of school and they have more free time.

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• Ensure Payroll Success with PeopleSoft Year-End Training for U.S. and Canada

  - by Breanne Cooley

  Year-end payroll processing and reporting is a requirement for your business. If you're responsible for completing these processes in either Canada or the United States using the PeopleSoft Payroll application, and if you're new to PeopleSoft Payroll or to performing these processes, consider enrolling in Oracle University's expert training. Our PeopleSoft Payroll specialists will guide you through the necessary steps to ensure you can smoothly and successfully perform your job. Training is specific to the country for which you are performing the processing and reporting. Training lasts one day and is delivered in our Live Virtual Class Format, which helps you avoid travel during this busy season. Here's the training we recommend: PeopleSoft Year-End Payroll - U.S. This course teaches you how to complete U.S. year-end processing and reporting using PeopleSoft Payroll for North America, step-by-step. Update tax reporting setup tables and update employees' income and tax records. Load each employee's year-end data into a single year-end record for processing and reporting.  Identify reports needed to reconcile the year-end data. Correct tax balances and other data as necessary. Generate final print and online W-2 forms and prepare the electronic file for the Social Security Administration.  Enter corrected W-2 information and print a W-2c form. Report periodic retirement distributions and related tax withholding amounts on form 1099-R.   Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. PeopleSoft Year-End Payroll – Canada This course covers the steps necessary to perform Canadian year-end processing using Oracle's PeopleSoft Payroll for North America. Explore adjustments, balances, year-end slip processing, common pitfalls and errors and balancing reports.  Produce accurate year-end reporting results such as T4, T4A, RL-1 and RL-2.  Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. See you in class! -Oracle University Marketing Team 

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• Congratulations to 2012 Innovation Award winners in BPM category

  - by Manoj Das

  Last year many of our customers went live on BPM 11g. It is my extreme pleasure to congratulate two of them – Amadeus and Navistar – for being awarded Oracle Fusion Middleware Innovation Award at Oracle OpenWorld 2012. We invited our customers to submit their most innovative BPM implementations that have delivered substantiated value to them. This year we saw more than 20 submissions from our customers seeing significant business value from their live BPM 11g deployments. The submissions came from across the world, spanning various industry verticals including manufacturing, healthcare, logistics, Hi-Tech, Public Sector, Education and covering many process usage patterns. Award submissions were evaluated based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. Amadeus Team Receiving Innovation Award from Hasan Rizvi Congratulations to Amadeus and Navistar and their teams on being recognized from among some very strong submissions and more importantly for the business value delivered. It is an honor to be part of your success and to play a small role in the innovation you drive. Navistar is a leading truck manufacturing company which produces International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, and Navistar RV brands of recreational vehicles. The company also provides truck and diesel engine service parts. Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travellers and travel providers. Both Navistar and Amadeus have leveraged Oracle BPM Suite to improve visibility into their business and made their business more agile and efficient. We congratulate them again and wish them continued success in their business and future BPM initiatives.

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