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  • Data transfer between "main" site and secured virtual subsite

    - by Emma Burrows
    I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database How to organise the code for this situation, preferably with extensibility in mind, and particularly are there any options I haven't thought of?

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  • Joomla Secondary Users

    - by Gaz_Edge
    Background I have a joomla based application. My customers sign up and they register as a user on the site. My customers (primary customers) then have their own space on the site that they can then setup their own customers (secondary customer). Question/Problem The problem I am having is that I need to tag each secondary customer to a primary customer. I thought about just creating a new component and having a separate table that includes all the secondary customers. The problem is that I then lose out on all the authentication, session handling and login/logout that the core joomla _users component offers. I then thought about just having all the users in the core _users table and add the primary customer associated with each secondary customer to a field in a profile plugin. This would work for the most part, but this means that primary customers cannot create a secondary customer with a user name that already exists in the _users table. I didn't think this would be an issue, but several of my primary customers (currently only test users) have been confused by the site telling them a username is not available, since they can only see the names of their own secondary customers. Any ideas on some architectural changes I could make to solve this?

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Creating Ideal Customers with Modern Marketing

    - by Richard Lefebvre
    “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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  • Python regex to parse text file, get the items in list and count the list

    - by Nemo
    I have a text file which contains some data. I m particularly interested in finding the count of the number of items in v_dims v_dims pattern in my text file looks like this : v_dims={ "Sales", "Product Family", "Sales Organization", "Region", "Sales Area", "Sales office", "Sales Division", "Sales Person", "Sales Channel", "Sales Order Type", "Sales Number", "Sales Person", "Sales Quantity", "Sales Amount" } So I m thinking of getting all the elements in v_dims and dumping them out in a Python list. Then compute the len(mylist) to get the count of the items. The challenge is in getting all the elements of v_dims from my text file and putting them in an empty list. I m particularly interested in items in v_dims in my text file. The text file has data in the form of v_dims pattern i showed in my original post. Some data has nested patterns of v_dims. Thanks. Here's what I have tried and failed. Any help is appreciated. TIA. import re fname = "C:\Users\XXXX\Test.mrk" with open(fname, "r") as fo: content_as_string = fo.read() match = re.findall(r'v_dims={\"(.+?)\"}',content_as_string) Though I have a big text file, Here's a snippet of what's the structure of my text file version "1"; // Computer generated object language file object 'MRKR' "Main" { Data_Type=2, HeaderBlock={ Version_String="6.3 (25)" }, Printer_Info={ Orientation=0, Page_Width=8.50000000, Page_Height=11.00000000, Page_Header="", Page_Footer="", Margin_type=0, Top_Margin=0.50000000, Left_Margin=0.50000000, Bottom_Margin=0.50000000, Right_Margin=0.50000000 }, Marker_Options={ Close_All="TRUE", Hide_Console="FALSE", Console_Left="FALSE", Console_Width=217, Main_Style="Maximized", MDI_Rect={ 0, 0, 892, 1063 } }, Dives={ { Dive="A", Windows={ { View_Index=0, Window_Info={ Window_Rect={ 0, -288, 400, 1008 }, Window_Style="Maximized Front", Window_Name="Theater [Previous Qtr Diveplan-Dive A]" }, Dependent_bool="FALSE", Colset={ Dive_Type="Normal", Dimension_Name="Theater", Action_List={ Actions={ { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater" }, Key_Indexes={ { "AMERICAS" } } }, { Action_Type="Focus", Focus_Rows="True" }, { Action_Type="Dimensions", v_dims={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag", "Product Item Family" }, Xtab_Bool="False", Xtab_Flip="False" }, { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag" }, Key_Indexes={ { "AMERICAS", "ATMOS", "Latin America CS Division", "37000 CS Region", "Mexico", "", "", "", "", "DIRECT", "EMC", "N", "0" } } } } }, Num_Palette_cols=0, Num_Palette_rows=0 }, Format={ Window_Type="Tabular", Tabular={ Num_row_labels=8 } } } } } }, Widget_Set={ Widget_Layout="Vertical", Go_Button=1, Picklist_Width=0, Sort_Subset_Dimensions="TRUE", Order={ } }, Views={ { Data_Type=1, dbname="Previous Qtr Diveplan", diveline_dbname="Current Qtr Diveplan", logical_name="Current Qtr Diveplan", cols={ { name="Total TSS installs", column_type="Calc[Total TSS installs]", output_type="Number", format_string="." }, { name="TSS Valid Connectivity Records", column_type="Calc[TSS Valid Connectivity Records]", output_type="Number", format_string="." }, { name="% TSS Connectivity Record", column_type="Calc[% TSS Connectivity Record]", output_type="Number" }, { name="TSS Not Applicable", column_type="Calc[TSS Not Applicable]", output_type="Number", format_string="." }, { name="TSS Customer Refusals", column_type="Calc[TSS Customer Refusals]", output_type="Number", format_string="." }, { name="% TSS Refusals", column_type="Calc[% TSS Refusals]", output_type="Number" }, { name="TSS Eligible for Physical Connectivity", column_type="Calc[TSS Eligible for Physical Connectivity]", output_type="Number", format_string="." }, { name="TSS Boxes with Physical Connectivty", column_type="Calc[TSS Boxes with Physical Connectivty]", output_type="Number", format_string="." }, { name="% TSS Physical Connectivity", column_type="Calc[% TSS Physical Connectivity]", output_type="Number" } }, dim_cols={ { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Connect In Type", column_type="Dimension[Connect In Type]", output_type="None" }, { name="Connect Home Type", column_type="Dimension[Connect Home Type]", output_type="None" }, { name="SymmConnect Enabled", column_type="Dimension[SymmConnect Enabled]", output_type="None" }, { name="Theater", column_type="Dimension[Theater]", output_type="None" }, { name="Division", column_type="Dimension[Division]", output_type="None" }, { name="Region", column_type="Dimension[Region]", output_type="None" }, { name="Sales Order Number", column_type="Dimension[Sales Order Number]", output_type="None" }, { name="Product Item Family", column_type="Dimension[Product Item Family]", output_type="None" }, { name="Item Serial Number", column_type="Dimension[Item Serial Number]", output_type="None" }, { name="Sales Order Deal Number", column_type="Dimension[Sales Order Deal Number]", output_type="None" }, { name="Item Install Date", column_type="Dimension[Item Install Date]", output_type="None" }, { name="SYR Last Dial Home Date", column_type="Dimension[SYR Last Dial Home Date]", output_type="None" }, { name="Maintained By Group", column_type="Dimension[Maintained By Group]", output_type="None" }, { name="PS Flag", column_type="Dimension[PS Flag]", output_type="None" }, { name="Connect Home Refusal Reason", column_type="Dimension[Connect Home Refusal Reason]", output_type="None", col_width=177 }, { name="Cust Name", column_type="Dimension[Cust Name]", output_type="None" }, { name="Sales Order Channel Type", column_type="Dimension[Sales Order Channel Type]", output_type="None" }, { name="Sales Order Type", column_type="Dimension[Sales Order Type]", output_type="None" }, { name="Part Model Key", column_type="Dimension[Part Model Key]", output_type="None" }, { name="Ship Date", column_type="Dimension[Ship Date]", output_type="None" }, { name="Model Number", column_type="Dimension[Model Number]", output_type="None" }, { name="Item Description", column_type="Dimension[Item Description]", output_type="None" }, { name="Customer Classification", column_type="Dimension[Customer Classification]", output_type="None" }, { name="CS Customer Name", column_type="Dimension[CS Customer Name]", output_type="None" }, { name="Install At Customer Number", column_type="Dimension[Install At Customer Number]", output_type="None" }, { name="Install at Country Name", column_type="Dimension[Install at Country Name]", output_type="None" }, { name="TLA Serial Number", column_type="Dimension[TLA Serial Number]", output_type="None" }, { name="Product Version", column_type="Dimension[Product Version]", output_type="None" }, { name="Avalanche Flag", column_type="Dimension[Avalanche Flag]", output_type="None" }, { name="Product Family", column_type="Dimension[Product Family]", output_type="None" }, { name="Project Number", column_type="Dimension[Project Number]", output_type="None" }, { name="PROJECT_STATUS", column_type="Dimension[PROJECT_STATUS]", output_type="None" } }, Available_Columns={ "Total TSS installs", "TSS Valid Connectivity Records", "% TSS Connectivity Record", "TSS Not Applicable", "TSS Customer Refusals", "% TSS Refusals", "TSS Eligible for Physical Connectivity", "TSS Boxes with Physical Connectivty", "% TSS Physical Connectivity", "Total Installs", "All Boxes with Valid Connectivty Record", "% All Connectivity Record", "Overall Refusals", "Overall Refusals %", "All Eligible for Physical Connectivty", "Boxes with Physical Connectivity", "% All with Physical Conectivity" }, Remaining_columns={ { name="Total Installs", column_type="Calc[Total Installs]", output_type="Number", format_string="." }, { name="All Boxes with Valid Connectivty Record", column_type="Calc[All Boxes with Valid Connectivty Record]", output_type="Number", format_string="." }, { name="% All Connectivity Record", column_type="Calc[% All Connectivity Record]", output_type="Number" }, { name="Overall Refusals", column_type="Calc[Overall Refusals]", output_type="Number", format_string="." }, { name="Overall Refusals %", column_type="Calc[Overall Refusals %]", output_type="Number" }, { name="All Eligible for Physical Connectivty", column_type="Calc[All Eligible for Physical Connectivty]", output_type="Number" }, { name="Boxes with Physical Connectivity", column_type="Calc[Boxes with Physical Connectivity]", output_type="Number" }, { name="% All with Physical Conectivity", column_type="Calc[% All with Physical Conectivity]", output_type="Number" } }, calcs={ { name="Total TSS installs", definition="Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Valid Connectivity Records", definition="Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% TSS Connectivity Record", definition="Total[PS Boxes w/ valid connectivity record (1=yes)] /Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Not Applicable", definition="Total[Bozes w/ valid connectivity record (1=yes)]-Total[Boxes Eligible (1=yes)]-Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="TSS Customer Refusals", definition="Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="% TSS Refusals", definition="Total[TSS Refusals]/Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="TSS Eligible for Physical Connectivity", definition="Total[TSS Eligible]-Total[Exception]", ts_flag="Not TS Calc" }, { name="TSS Boxes with Physical Connectivty", definition="Total[PS Physical Connectivity] - Total[PS Physical Connectivity, SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% TSS Physical Connectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" }, { name="Total Installs", definition="Total[Total Installs]", ts_flag="Not TS Calc" }, { name="All Boxes with Valid Connectivty Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% All Connectivity Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]/Total[Total Installs]", ts_flag="Not TS Calc" }, { name="Overall Refusals", definition="Total[Overall Refusals]", ts_flag="Not TS Calc" }, { name="Overall Refusals %", definition="Total[Overall Refusals]/Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="All Eligible for Physical Connectivty", definition="Total[Boxes Eligible (1=yes)]-Total[Exception]", ts_flag="Not TS Calc" }, { name="Boxes with Physical Connectivity", definition="Total[Boxes w/ phys conn]-Total[Boxes w/ phys conn,SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% All with Physical Conectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" } }, merge_type="consolidate", merge_dbs={ { dbname="connectivityallproducts.mdl", diveline_dbname="/DI_PSREPORTING/connectivityallproducts.mdl" } }, skip_constant_columns="FALSE", categories={ { name="Geography", dimensions={ "Theater", "Division", "Region", "Install at Country Name" } }, { name="Mappings and Flags", dimensions={ "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "Customer Installable", "PS Flag", "Top Level Flag", "Avalanche Flag" } }, { name="Product Information", dimensions={ "Product Family", "Product Item Family", "Product Version", "Item Description" } }, { name="Sales Order Info", dimensions={ "Sales Order Deal Number", "Sales Order Number", "Sales Order Type" } }, { name="Dates", dimensions={ "Item Install Date", "Ship Date", "SYR Last Dial Home Date" } }, { name="Details", dimensions={ "Item Serial Number", "TLA Serial Number", "Part Model Key", "Model Number" } }, { name="Customer Infor", dimensions={ "CS Customer Name", "Install At Customer Number", "Customer Classification", "Cust Name" } }, { name="Other Dimensions", dimensions={ "Model" } } }, Maintain_Category_Order="FALSE", popup_info="false" } } };

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  • Why is two-way binding in silverlight not working?

    - by Edward Tanguay
    According to how Silverlight TwoWay binding works, when I change the data in the FirstName field, it should change the value in CheckFirstName field. Why is this not the case? ANSWER: Thank you Jeff, that was it, for others: here is the full solution with downloadable code. XAML: <StackPanel> <Grid x:Name="GridCustomerDetails"> <Grid.RowDefinitions> <RowDefinition Height="Auto"/> <RowDefinition Height="Auto"/> <RowDefinition Height="*"/> </Grid.RowDefinitions> <Grid.ColumnDefinitions> <ColumnDefinition Width="Auto"/> <ColumnDefinition Width="300"/> </Grid.ColumnDefinitions> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="0" Grid.Column="0">First Name:</TextBlock> <TextBox Margin="10" Grid.Row="0" Grid.Column="1" Text="{Binding FirstName, Mode=TwoWay}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="1" Grid.Column="0">Last Name:</TextBlock> <TextBox Margin="10" Grid.Row="1" Grid.Column="1" Text="{Binding LastName}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="2" Grid.Column="0">Address:</TextBlock> <TextBox Margin="10" Grid.Row="2" Grid.Column="1" Text="{Binding Address}"/> </Grid> <Border Background="Tan" Margin="10"> <TextBlock x:Name="CheckFirstName"/> </Border> </StackPanel> Code behind: public Page() { InitializeComponent(); Customer customer = new Customer(); customer.FirstName = "Jim"; customer.LastName = "Taylor"; customer.Address = "72384 South Northern Blvd."; GridCustomerDetails.DataContext = customer; Customer customerOutput = (Customer)GridCustomerDetails.DataContext; CheckFirstName.Text = customer.FirstName; }

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  • How to created filtered reports in WPF?

    - by Michael Goyote
    Creating reports in WPF. I have two related tables. Table A-Customer: CustomerID(PK) Names Phone Number Customer Num Table B-Items: Products Price CustomerID I want to be able to generate a report like this: CustomerA Items Price Item A 10 Item B 10 Item C 10 --------------- Total 30 So this is what I have done: <Window x:Class="ReportViewerWPF.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:rv="clr-namespace:Microsoft.Reporting.WinForms; assembly=Microsoft.ReportViewer.WinForms" Title="Customer Report" Height="300" Width="400"> <Grid> <WindowsFormsHost Name="windowsFormsHost1"> <rv:ReportViewer x:Name="reportViewer1"/> </WindowsFormsHost> </Grid> Then I created a dataset and loaded the two tables, followed by a report wizard (dragged all the available fields and dropped them to the Values pane). The code behind the WPF window is this: public partial class CustomerReport : Window { public CustomerReport() { InitializeComponent(); _reportViewer.Load += ReportViewer_Load; } private bool _isReportViewerLoaded; private void ReportViewer_Load(object sender, EventArgs e) { if (!_isReportViewerLoaded) { Microsoft.Reporting.WinForms.ReportDataSource reportDataSource1 = new Microsoft.Reporting.WinForms.ReportDataSource(); HM2DataSet dataset = new HM2DataSet(); dataset.BeginInit(); reportDataSource1.Name = "DataSet";//This is the dataset name reportDataSource1.Value = dataset.CustomerTable; this.reportViewer1.LocalReport.DataSources.Add(reportDataSource1); this.reportViewer1.LocalReport.ReportPath = "../../Report3.rdlc"; dataset.EndInit(); HM2DataSetTableAdapters.CustomerTableAdapter funcTableAdapter = new HM2DataSetTableAdapters.CustomerTableAdapter(); funcTableAdapter.ClearBeforeFill = true; funcTableAdapter.Fill(dataset.CustomerTable); _reportViewer.RefreshReport(); _isReportViewerLoaded = true; } } As you might have guessed this loaded this list of customer with items and price: Customer Items Price Customer A Items A 10 Customer A Items B 10 Customer B Items D 10 Customer B Items C 10 How can I fine-tune this report to look like the one above, where the user can filter the customer he wants displayed on the report? Thanks in advance for the help. I would have preferred to use LINQ whenever filtering data

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  • Using the framework of the problems encountered SharpArch

    - by livebean
    I try to test SharpArch frame, directly in the provided example code to write some code to add test data, but unsuccessful, do not have any information to me! ICustomerRepository customerRepository = new CustomerRepository(); Customer customer = new Customer("Jack Chen"); customer.SetAssignedIdTo("JACKK"); customerRepository.Save(customer); I just had an instance of CustomerRepository operation, do not understand why there is no new data on the data table

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  • Getting a count of users each day in Mondrian MDX

    - by user1874144
    I'm trying to write a query to give me the total number of users for each customer per day. Here is what I have so far, which for each customer/day combination is giving the total number of user dimension entries without splitting them up by customer/day. WITH MEMBER [Measures].[MyUserCount] AS COUNT(Descendants([User].CurrentMember, [User].[User Name]), INCLUDEEMPTY) SELECT NON EMPTY CrossJoin([Date].[Date].Members, [Customer].[Customer Name].Members) ON ROWS, {[Measures].[MyUserCount]} on COLUMNS FROM [Users]

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  • SQL SERVER – Find Referenced or Referencing Object in SQL Server using sys.sql_expression_dependencies

    - by pinaldave
    A very common question which I often receive are: How do I find all the tables used in a particular stored procedure? How do I know which stored procedures are using a particular table? Both are valid question but before we see the answer of this question – let us understand two small concepts – Referenced and Referencing. Here is the sample stored procedure. CREATE PROCEDURE mySP AS SELECT * FROM Sales.Customer GO Reference: The table Sales.Customer is the reference object as it is being referenced in the stored procedure mySP. Referencing: The stored procedure mySP is the referencing object as it is referencing Sales.Customer table. Now we know what is referencing and referenced object. Let us run following queries. I am using AdventureWorks2012 as a sample database. If you do not have SQL Server 2012 here is the way to get SQL Server 2012 AdventureWorks database. Find Referecing Objects of a particular object Here we are finding all the objects which are using table Customer in their object definitions (regardless of the schema). USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE referenced_entity_name = 'Customer' The above query will return all the objects which are referencing the table Customer. Find Referenced Objects of a particular object Here we are finding all the objects which are used in the view table vIndividualCustomer. USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE o.name = 'vIndividualCustomer' The above query will return all the objects which are referencing the table Customer. I am just glad to write above query. There are more to write to this subject. In future blog post I will write more in depth about other DMV which also aids in finding referenced data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL DMV, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • A Hot Topic - Profitability and Cost Management

    - by john.orourke(at)oracle.com
    Maybe it's due to the recent recession, or current economic recovery but a hot topic and area of focus for many organizations these days is profitability and cost management.  For most organizations, aggressive cost-cutting and cost management were critical to remaining profitable while top line revenue was flat or shrinking.  However, now we are seeing many organizations taking a more "surgical" approach to profitability and cost management, by accurately allocating revenue and costs to individual product lines, services, customer segments, locations, channels and other lines of business to understand which ones are truly profitable and which ones are not.  Based on these insights, managers can make more informed decisions about which products or services to invest in or retire, how to price their products or services for different customer segments, and where to focus their marketing and customer service resources. The most common industries where this product, service and customer-focused costing and profitability analysis is being adopted include financial services, consumer packaged goods, retail and manufacturing.  However we are seeing adoption of profitability and cost management applications in other industries and use cases.  Here are a few examples: Telecommunications Industry:  Network Costing and Management to identify the most cost effective and/or profitable network areas, to optimize existing resources, infrastructure and network capacity.  Regulatory Cost Accounting to perform more accurate allocations of revenue and costs across services and customer segments, improve ability to set billing rates for future periods, for various products and customer segments and more easily develop analysis needed for rate case proposals. Healthcare Insurance:  Visually, justifiable Medical Loss Ratio results, better knowledge of the cost to service healthcare plans and members, accurate understanding of member segment and plan profitability, improved marketing programs through better member segmentation. Public Sector:  Statutory / Regulatory Compliance:  A variety of statutory and regulatory documents state explicitly or implicitly that the use of government resources must be properly tracked and tied to performance goals.  Managerial costing methods implemented through Cost Management applications provide unparalleled visibility into costs and shared services usage throughout a Public Sector agency. Funding Support:  Regulations require public sector funding requests to be evaluated based upon the ability to achieve performance goals against the associated cost.   Improved visibility and understanding of costs of different programs/services means that organizations can demonstrably monitor performance and the associated resource costs improve the chances of having their funding requests granted. Profitability and Cost Management is one of the fastest-growing solution areas in Oracle's Enterprise Performance Management product line and we are seeing a growing number of customer successes across geographies and industries.  Listed below are just a few examples.  Here's a link to the replay from a recent webcast on this topic which featured Schroders Plc, a UK-based Financial Services company: http://www.oracle.com/go/?&Src=7011668&Act=168&pcode=WWMK10037859MPP043 Here's a link to a case study on Shenhua Guohua Power in China: http://www.oracle.com/us/corporate/customers/shenhua-snapshot-159574.pdf Here's a link to information on Oracle's web site about our profitability and cost management solutions: http://www.oracle.com/us/solutions/ent-performance-bi/performance-management/profitability-cost-mgmt/index.html

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • A Letter for Your CEO About Social Marketing’s Future

    - by Mike Stiles
    We’ll leave it to you to decide if or how to sneak this in front of them. Dear Chief: This social marketing thing looks serious. It’s gone beyond having a Facebook page and putting our info and a few promotions on it. It’s seriously disrupting how we’ve always done marketing. And its implications reach well beyond marketing. My concern is that we stay positioned ahead of these changes and are prepared to embrace, adapt and capitalize on these new capabilities as opposed to spending valuable time and money trying to shoehorn social into “the way we’ve always done things.” I’m also concerned about what happens if our competition executes on this before we do. The days of being able to impose our ad messaging on the masses to great effect are numbered. The public now has the tech tools and ability to filter out things that are irrelevant to them. And frankly, spending ad dollars to reach unlikely prospects isn’t the most efficient path for us either. Today, our customers have to genuinely love what we do. That starts with a renewed, customer-centric focus on the quality and usability of our product. If their experience with it is bad, they now have very connected, loud voices that will testify against us. We can’t afford that. Next, their customer service experience, before and after the sale, has to be a pleasant surprise. That requires truly knowing our customers and listening to them. Lip service won’t cut it. We have to get and use as much data on the customer as possible, interact with them wherever they want to interact with us, and commit to impressing them. If we do, they’ll get out there and advertise for us. Since peer-to-peer recommendation is the most effective marketing, that’s money in the bank. Social marketing is about forming relationships, same as how individuals use social. We want them to know us, trust us, and get real value from knowing us. That requires honesty and transparency that before now might have been uncomfortable. I propose that if we clearly make everything we do about our customers’ wants and needs, we’ll have nothing to hide. It will solidify customer loyalty, retention, and thus, revenue. These things can’t happen without certain tools and structural changes in the organization. There are social cloud platforms that integrate social management into all of the necessary areas: CRM, customer service, sales, marketing automation, content marketing, ecommerce, etc. This is will give us a real-time, complete view of the customer so their every interaction with us is attentive, personalized, accurate, relevant, and satisfying. Without it, we’re just a collage of disjointed systems, each gathering data that informs only its own departmental silo. The customer is voluntarily giving us everything we need to know about them to win them over, but we have to start listening and putting the pieces together. There’s still time. Brands are coming to terms with this transition to the socially enabled enterprise, but so far they aren’t moving very fast. Like us, they’re dealing with long-entrenched technologies and processes. CMO’s and CIO’s have to form new partnerships. Content operations have to be initiated and properly staffed and funded. Various departments must be able to utilize interconnected big data. What will separate the winners from the losers? Well chief, that’s why I’m writing you. It’s in your hands. These initiatives won’t get the kind of priority and seriousness that inspire actual deadlines & action unless they come from your desk. You have to be the champion of customer centricity. You have to be our change agent. You have to be our innovator. Otherwise, it’s going to be business as usual, and that puts us in a very vulnerable place. Sincerely, Your Team @mikestilesPhoto: Gary Scott, stock.xchng

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  • When Do OS Questions Belong on Hardware Service Requests?

    - by Get Proactive Customer Adoption Team
    Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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  • TiVo Follow-up&hellip;Training Opportunities

    - by MightyZot
    A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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  • Get the Information You Need. Delivered.

    - by Get Proactive Customer Adoption Team
    Untitled Document Don’t Take Chances with Alerts—Get Hot Topics When Oracle Support publishes an alert, how do you find out about it? I can see any number of ways you might stumble onto an alert that you need. For example, if you are visiting My Oracle Support in search of answers under the Knowledge tab and happen to notice, and click on, the Alert tab the under the Knowledge Article region, you might see an alert listed for one of the products you use. There are other ways… like subscribing to one of the Oracle Blogs and finding the alert in your RSS feed because the blogger decided to write up that topic for the latest post. I’m sure your colleagues sometimes pass on critical alerts for your products, I hope, giving you the information before you needed it. Well, no matter how you learn about an alert, the important point is that you get the correct information in a timely way. Right? I must admit, the ‘magic’ required to find out via these methods makes me nervous. Rather than leave it to chance, I think you need a more reliable way to stay informed and receive alerts for your products when Oracle publishes them. You may not be aware of it, but there is a better way. Oracle Premier Support Customers can leverage the “Hot Topics E-Mail.” You select the products and topics that interest you. Based on your choices, the system sends you the support related information when Oracle Support publishes it. This way you and I can both relax, knowing you’ll have ready access to the alerts you need, and enjoy the breadth of support related information you choose to subscribe to. This can include recently updated Knowledge base articles, new bugs, and product news. If I’ve convinced you, you will want to know how to set up and subscribe to the Hot Topics E-Mail. The complete guide, Doc ID 793436.1, is waiting for you. Follow the instructions in the document, and you will always stay on top of the latest information from Oracle Support.

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  • WebCenter Marketing and Upcoming Events

    - by rituchhibber
    Events: Events: Date Event Name Location/Country October 30, 2012 ResCare Solves Content Lifecycle Challenges with Oracle WebCenter Webcast November 1, 2012 Paper Burying Your HR Processes? Dig Your Way Out With Oracle WebCenter! Webcast November 15, 2012 Social Business Thought Leader Webcast: Three Ways to Fix Your Broken Organization, featuring Christian Finn Webcast Marketing: Marketing: WebCenter Sites Sales eVite:Embrace the Base: Create an Exceptional Online Customer Experience with Oracle WebCenter Sites Directs recipients to the Connected Customer Experience Resource Center to see the latest demos, analyst reports, and customer webcasts promoting WebCenter Sites. For more information Click  here. WebCenter Social Business Thought Leaders Series: Digital Darwinism: How Brands Can Survive the Rapid Evolution of Society and TechnologyBrian Solis, Altimeter Group digital analyst and futuristDecember 13, 2012 10am PDTRegistration available soon, find other content from this speaker here. Webcast: WebCenter Sites for Applications: Disconnected Online Customer Experience? Connect it with Oracle WebCenter November 8, 2012  eVite | Registration Page WebCenter in Action Customer & Partner webcast series: Started earlier in FY13, a new webcast series featuring WebCenter customer deployments that are executed by a partner.The next webcast in the series will be November 14th:Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter Click here to learn more. OnDemand Webcast: ResCare Solves Content Lifecycle Challenges with Oracle WebCenterComplex documents must be created, assembled, reviewed, and tracked. To avoid fragmented, chaotic information processes, organizations must adopt an integrated set of strategies, standards, best practices, and technologies for managing information. Attend this webcast to learn how Oracle WebCenter has allowed ResCare to: solve content lifecycle challenges, reduce compliance and business risks and increase adoption of intranet as primary business communication tool. On-Demand Assets Date Event Name Location/Country On Demand Avoid Social Media Fatigue - Learn the 9 C’s of Customer Engagement, featuring Ray Wang, Principal Analyst and CEO, Constellation Research Webcast On Demand WebCenter in Action Series: Hitachi Data Systems Improves Global Web Experience with Oracle WebCenter, presented by Hitachi Data Systems and Lingotek. Webcast On Demand Managing Social Relationships for the Enterprise, featuring Jeremiah Owyang, Industry Analyst, Altimeter Group and Reggie Bradford, Vice President, Oracle Webcast On Demand Oracle’s Vision for the Social-Enabled Enterprise, presented by Mark Hurd, Thomas Kurian and Reggie Bradford Webcast On Demand WebCenter in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter, presented by Qualcomm and Keste. Webcast On Demand Social Business Thought Leaders Series: 6 Counterintuitive Best Practices for Social Collaboration Adoption, featuring John Brunswick, Oracle. Webcast On Demand Oracle WebCenter Connects Patients and Researchers in Cancer Control Mission, presented by Canadian Partnership Against Cancer and App-Systems Webcast On Demand Oracle WebCenter: Modernize, Aggregate and Extend Your Portals Webcast On Demand Top 10 Technology Trends Driving Business Innovation, featuring Andy Mulholland, CTO, Capgemini Webcast On Demand Ancestry.com Helps Families Uncover History with Oracl e WebCenter Webcast On Demand Organic Business Networks: Doing Business in a Hyper-Connected World, featuring Mike Fauscette, GVP, IDC Webcast On Demand Social Business and Innovation, featuring John Mancini, President, AIIM Webcast On Demand Do More with Oracle WebCenter: Expand Beyond Web Experience Management Webcast On Demand Race Against the Machine, featuring Andrew McAfee, author and principal scientist at MIT Webcast On Demand Introducing Oracle WebCenter Sites 11gR1: Transforming the Online Experience Webcast On Demand Mobile is the New Face of Engagement, featuring Ted Schadler, Vice President & Principal Analyst, Forrester Research Inc Webcast Analyst Report: IDC Research: Oracle Debuts New Release of Oracle WebCenter Sites.

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  • Siebel CRM: Alive and Jamming at OpenWorld

    - by Tony Berk
    Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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  • Create a Smoother Period Close

    - by Get Proactive Customer Adoption Team
    Untitled Document Do You Use Oracle E-Business Suite Products Involved in Accounting Period Closes? We understand that closing the periods in your system at the end of an accounting period enables your company to make the right business decisions. We also know this requires prior preparation, good procedures, and quality data. To help you meet that need, Oracle E-Business Suite’s proactive support team developed the Period Close Advisor to help your organization conduct a smooth period close for its Oracle E-Business Suite 12 products. The Period Close Advisor is composed of logical steps you can follow, aligned by the business requirement flow. It will help with an orderly close of the product sub-ledgers before posting to the General Ledger. It combines recommendations and industry best practices with tips from subject matter experts for troubleshooting. You will find patches needed and references to assist you during each phase. Get to know the E-Business Suite Period Close Advisor The Period Close Advisor does more than help the users of Oracle E-Business Suite products close their period. You can use it before and throughout the period to stay on track. Proactively it assists you as you set up your company’s period close process. During the period, it helps evaluate your system’s readiness for initiating the period close procedures and prepare the system for a smooth period close experience. The Period Close Advisor gets you to answers when you have questions and gives you the latest news from us on Oracle E-Business Suite’s period close. The Period Close Advisor is the right place to start. How to Use the E-Business Suite Period Close The Period Close Advisor graphically guides you through your period close. The tabs show you the products (also called applications or sub-ledgers) covered, and the product order required for the processing to handle any dependencies between the products. Users of all the products it covers can benefit from the information it contains. Structure of the Period Close Advisor Clicking on a tab gives you the details for that particular step in the process. This includes an overview, showing how the products fit into the overall period close process, and step-by-step information on each phase needed to complete the period close for the tab. You will also find multimedia training and related resources you can access if you need more information. Once you click on any of the phases, you see guidance for that phase. This can include: Tips from the subject-matter experts—here are examples from a Cash Management specialist: “For organizations with high transaction volumes bank statements should be loaded and reconciled on a daily basis.” “The automatic reconciliation process can be set up to create miscellaneous transactions automatically.” References to useful Knowledge Base documents: Information Centers for the products and features FAQs on functionality Known Issues and patches with both the errors and their solutions How-to documents that explain in detail how to use a feature or complete a process White papers that give overview of a feature, list setup required to use the feature, etc. Links to diagnosticsthat help debug issues you may find in a process Additional information and alerts about a process or reports that can help you prevent issues from surfacing This excerpt from the “Process Transaction” phase for the Receivables product lists documents you’ll find helpful. How to Get Started with the Period Close Advisor The Period Close Advisor is a great resource that can be used both as a proactive tool (while setting up your period end procedures) and as the first document to refer to when you encounter an issue during the period close procedures! As mentioned earlier, the order of the product tabs in the Period Close Advisor gives you the recommended order of closing. The first thing to do is to ensure that you are following the prescribed order for closing the period, if you are using more than one sub-ledger. Next, review the information shared in the Evaluate and Prepare and Process Transactions phases. Make sure that you are following the recommended best practices; you have applied the recommended patches, etc. The Reconcile phase gives you the recommended steps to follow for reconciling a sub-ledger with the General Ledger. Ensure that your reconciliation procedure aligns with those steps. At any stage during the period close processing, if you encounter an issue, you can revisit the Period Close Advisor. Choose the product you have an issue with and then select the phase you are in. You will be able to review information that can help you find a solution to the issue you are facing. Stay Informed Oracle updates the Period Close Advisor as we learn of new issues and information. Bookmark the Oracle E-Business Suite Period Close Advisor [ID 335.1] and keep coming back to it for the latest information on period close

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  • SQL SERVER – Puzzle #1 – Querying Pattern Ranges and Wild Cards

    - by Pinal Dave
    Note: Read at the end of the blog post how you can get five Joes 2 Pros Book #1 and a surprise gift. I have been blogging for almost 7 years and every other day I receive questions about Querying Pattern Ranges. The most common way to solve the problem is to use Wild Cards. However, not everyone knows how to use wild card properly. SQL Queries 2012 Joes 2 Pros Volume 1 – The SQL Queries 2012 Hands-On Tutorial for Beginners Book On Amazon | Book On Flipkart Learn SQL Server get all the five parts combo kit Kit on Amazon | Kit on Flipkart Many people know wildcards are great for finding patterns in character data. There are also some special sequences with wildcards that can give you even more power. This series from SQL Queries 2012 Joes 2 Pros® Volume 1 will show you some of these cool tricks. All supporting files are available with a free download from the www.Joes2Pros.com web site. This example is from the SQL 2012 series Volume 1 in the file SQLQueries2012Vol1Chapter2.2Setup.sql. If you need help setting up then look in the “Free Videos” section on Joes2Pros under “Getting Started” called “How to install your labs” Querying Pattern Ranges The % wildcard character represents any number of characters of any length. Let’s find all first names that end in the letter ‘A’. By using the percentage ‘%’ sign with the letter ‘A’, we achieve this goal using the code sample below: SELECT * FROM Employee WHERE FirstName LIKE '%A' To find all FirstName values beginning with the letters ‘A’ or ‘B’ we can use two predicates in our WHERE clause, by separating them with the OR statement. Finding names beginning with an ‘A’ or ‘B’ is easy and this works fine until we want a larger range of letters as in the example below for ‘A’ thru ‘K’: SELECT * FROM Employee WHERE FirstName LIKE 'A%' OR FirstName LIKE 'B%' OR FirstName LIKE 'C%' OR FirstName LIKE 'D%' OR FirstName LIKE 'E%' OR FirstName LIKE 'F%' OR FirstName LIKE 'G%' OR FirstName LIKE 'H%' OR FirstName LIKE 'I%' OR FirstName LIKE 'J%' OR FirstName LIKE 'K%' The previous query does find FirstName values beginning with the letters ‘A’ thru ‘K’. However, when a query requires a large range of letters, the LIKE operator has an even better option. Since the first letter of the FirstName field can be ‘A’, ‘B’, ‘C’, ‘D’, ‘E’, ‘F’, ‘G’, ‘H’, ‘I’, ‘J’ or ‘K’, simply list all these choices inside a set of square brackets followed by the ‘%’ wildcard, as in the example below: SELECT * FROM Employee WHERE FirstName LIKE '[ABCDEFGHIJK]%' A more elegant example of this technique recognizes that all these letters are in a continuous range, so we really only need to list the first and last letter of the range inside the square brackets, followed by the ‘%’ wildcard allowing for any number of characters after the first letter in the range. Note: A predicate that uses a range will not work with the ‘=’ operator (equals sign). It will neither raise an error, nor produce a result set. --Bad query (will not error or return any records) SELECT * FROM Employee WHERE FirstName = '[A-K]%' Question: You want to find all first names that start with the letters A-M in your Customer table and end with the letter Z. Which SQL code would you use? a. SELECT * FROM Customer WHERE FirstName LIKE 'm%z' b. SELECT * FROM Customer WHERE FirstName LIKE 'a-m%z' c. SELECT * FROM Customer WHERE FirstName LIKE 'a-m%z' d. SELECT * FROM Customer WHERE FirstName LIKE '[a-m]%z' e. SELECT * FROM Customer WHERE FirstName LIKE '[a-m]z%' f. SELECT * FROM Customer WHERE FirstName LIKE '[a-m]%z' g. SELECT * FROM Customer WHERE FirstName LIKE '[a-m]z%' Contest Leave a valid answer before June 18, 2013 in the comment section. 5 winners will be selected from all the valid answers and will receive Joes 2 Pros Book #1. 1 Lucky person will get a surprise gift from Joes 2 Pros. The contest is open for all the countries where Amazon ships the book (USA, UK, Canada, India and many others). Special Note: Read all the options before you provide valid answer as there is a small trick hidden in answers. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Joes 2 Pros, PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Run Oracle E-Business Suite Period Close Diagnostic

    - by Get Proactive Customer Adoption Team
    Untitled Document Be Proactive & Save Time—Use the Period Close Diagnostic During the Month Have you ever closed your books at the end of the month and, due to problems with your Oracle E-Business Suite Period Close, you found yourself working all night or all weekend to resolve your issues? You can avoid issues by running the Oracle E-Business Suite Period Close Diagnostics throughout the month, prior to closing Oracle Financial Assets, General Ledger, Payables, and/or Receivables. You can identify issues that will interfere with your period close early, preventing last minute fire drills. Correct your errors or, if you need Oracle Support’s assistance, attach the output to a service request for faster resolution by the support engineer. Oracle E-Business Suite Diagnostics are included in your Oracle Premier Support agreement at no extra charge. They are proactive, easy to use, tools provided by Oracle Support to ease the gathering and analyzing of information from your E-Business Suite, specific to an existing issue or setup. Formatted output displays the information gathered, the findings of the analysis, and the appropriate actions to take if necessary. These tools are designed for both the functional and technical user, providing no EBS administration features, so you can safely assign this responsibility to users who are not administrators. A good place to start with the Support Diagnostics is the install patch Note 167000.1. Everything you need is in this patch and you install it on top of your E-Business Suite. If you are on EBS 12.0.6 or below, Oracle delivers the diagnostic tests in a standard Oracle patch and you apply it using the adpatch utility. If you are on EBS release 12.1.1 or above, your diagnostics are already there. Oracle E-Business Suite Diagnostics: Prevent Issues—resolving configuration and data issues that would cause processes to fail Identify Issues Quickly—resolving problems without the need to contact Oracle Support Reduce Resolution Time—minimizing the time spent to resolve an issue by increasing support engineer efficiency In the example below, you will see how to run the EBS Period Close Diagnostic step-by-step using an SQLGL Period Closing Activity Test. This allows you to check throughout the month to identify and resolve any issue that might prevent closing the period in the General Ledger on schedule.   Click the Select Application button. Select your Application. In this example, we will use the Period Close test. Scroll down to Period Close Place a check mark in the Period Closing box in the Select column. Click the Execute button at the bottom of the page Input the parameters. Click the Submit button Click the Refresh button, until the Status of the test changes from “In Progress” to “Completed” Click the icon under, View Report to view the test results   The report will complete successfully or show completed with errors. The report will show where the error is located, what the error is, and what action(s) to take for resolution. Remember, if you need to work with Oracle Support to resolve your issue, attach the report to your Service Request so the engineer can start working the issue. Completed with errors Completed successfully with no errors If you have questions, please ask in the E-Business Suite Category’s Diagnostic Tools Community. You may find the answer waiting for you in a prior community discussion or in one of the resources posted by an Oracle Support moderator. Oracle’s Period Close Diagnostic, and the other E-Business Suite Diagnostics, save you time and help keep you on schedule. If you run the Period Close Diagnostic throughout the month, you can identify issues to resolve and get help, if needed. When opening a Service Request, attaching the output from the diagnostic report, speeds resolution. With the issues resolved ahead of time, your Period Close should complete without errors. Avoiding the unexpected, helps to close your books on time and without late nights or working through your weekend. Recommended Reads E-Business Suite Diagnostics Period / Year End Close [ID 402237.1] lists all of the Closing Period Diagnostic Tests. I highly recommend that customers execute these tests prior to closing a period. The period closing tests listed in this document help you identify known issues that prevent a successful period close. Use these tests prior to closing a period. To learn about all the available EBS Diagnostics, please review the E-Business Suite Diagnostics Overview [ID 342459.1].

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