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  • Emails not being delivered

    - by Tomtiger11
    Comment pointed out that this may fix my problem, and it did: Why don't mails show up in the recipient's mailspool? I use Postfix with Dovecot, and when I send an email from my gmail to my server, it is received at the server, but not at my email client using POP3. I can verify it being received at the server using the mail command. This is my main.cf: queue_directory = /var/spool/postfix command_directory = /usr/sbin daemon_directory = /usr/libexec/postfix data_directory = /var/lib/postfix mail_owner = postfix myhostname = tom4u.eu myorigin = $myhostname inet_interfaces = all inet_protocols = all unknown_local_recipient_reject_code = 550 relay_domains = $mydomain alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases debug_peer_level = 2 debugger_command = PATH=/bin:/usr/bin:/usr/local/bin:/usr/X11R6/bin ddd $daemon_directory/$process_name $process_id & sleep 5 sendmail_path = /usr/sbin/sendmail.postfix newaliases_path = /usr/bin/newaliases.postfix mailq_path = /usr/bin/mailq.postfix setgid_group = postdrop html_directory = no manpage_directory = /usr/share/man sample_directory = /usr/share/doc/postfix-2.6.6/samples readme_directory = /usr/share/doc/postfix-2.6.6/README_FILES smtpd_tls_cert_file = /etc/postfix/certs/cert.pem milter_protocol = 2 milter_default_action = accept smtpd_milters = inet:localhost:8891 non_smtpd_milters = inet:localhost:8891 smtpd_sasl_auth_enable = yes smtpd_sasl_security_options = noanonymous smtpd_sasl_local_domain = $myhostname smtpd_recipient_restrictions = reject_non_fqdn_recipient,permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination,permit broken_sasl_auth_clients = yes smtpd_sasl_type = dovecot smtpd_sasl_path = private/auth If you could help me with this, I'd be most grateful, if you need any more information, please ask. var/log/maillog: May 30 22:44:25 tom4u postfix/smtpd[18626]: connect from mail-we0-f181.google.com[74.125.82.181] May 30 22:44:25 tom4u postfix/smtpd[18626]: 318F679B7F: client=mail-we0-f181.google.com[74.125.82.181] May 30 22:44:25 tom4u postfix/cleanup[18631]: 318F679B7F: message-id=<CAA_0zdxY-WUFGOC57K_yVn0G+5hN=8KSXuohJqMDB5Rm7bqu8w@mail.gmail.com> May 30 22:44:25 tom4u opendkim[15006]: 318F679B7F: mail-we0-f181.google.com [74.125.82.181] not internal May 30 22:44:25 tom4u opendkim[15006]: 318F679B7F: not authenticated May 30 22:44:25 tom4u opendkim[15006]: 318F679B7F: DKIM verification successful May 30 22:44:25 tom4u opendkim[15006]: 318F679B7F: s=20120113 d=gmail.com SSL May 30 22:44:25 tom4u postfix/qmgr[16282]: 318F679B7F: from=<[email protected]>, size=1720, nrcpt=1 (queue active) May 30 22:44:25 tom4u postfix/smtpd[18626]: disconnect from mail-we0-f181.google.com[74.125.82.181] May 30 22:44:25 tom4u postfix/local[18632]: 318F679B7F: to=<[email protected]>, relay=local, delay=0.17, delays=0.12/0.01/0/0.03, dsn=2.0.0, status=sent (delivered to mailbox) May 30 22:44:25 tom4u postfix/qmgr[16282]: 318F679B7F: removed May 30 22:45:32 tom4u dovecot: pop3-login: Login: user=<tom>, method=PLAIN, rip=SNIP, lip=176.31.127.165, mpid=18679 May 30 22:45:32 tom4u dovecot: pop3(tom): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0 May 30 22:46:32 tom4u dovecot: pop3-login: Login: user=<tom>, method=PLAIN, rip=SNIP, lip=176.31.127.165, mpid=18725 May 30 22:46:32 tom4u dovecot: pop3(tom): Disconnected: Logged out top=0/0, retr=0/0, del=0/0, size=0

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  • Zen and the Art of File and Folder Organization

    - by Mark Virtue
    Is your desk a paragon of neatness, or does it look like a paper-bomb has gone off? If you’ve been putting off getting organized because the task is too huge or daunting, or you don’t know where to start, we’ve got 40 tips to get you on the path to zen mastery of your filing system. For all those readers who would like to get their files and folders organized, or, if they’re already organized, better organized—we have compiled a complete guide to getting organized and staying organized, a comprehensive article that will hopefully cover every possible tip you could want. Signs that Your Computer is Poorly Organized If your computer is a mess, you’re probably already aware of it.  But just in case you’re not, here are some tell-tale signs: Your Desktop has over 40 icons on it “My Documents” contains over 300 files and 60 folders, including MP3s and digital photos You use the Windows’ built-in search facility whenever you need to find a file You can’t find programs in the out-of-control list of programs in your Start Menu You save all your Word documents in one folder, all your spreadsheets in a second folder, etc Any given file that you’re looking for may be in any one of four different sets of folders But before we start, here are some quick notes: We’re going to assume you know what files and folders are, and how to create, save, rename, copy and delete them The organization principles described in this article apply equally to all computer systems.  However, the screenshots here will reflect how things look on Windows (usually Windows 7).  We will also mention some useful features of Windows that can help you get organized. Everyone has their own favorite methodology of organizing and filing, and it’s all too easy to get into “My Way is Better than Your Way” arguments.  The reality is that there is no perfect way of getting things organized.  When I wrote this article, I tried to keep a generalist and objective viewpoint.  I consider myself to be unusually well organized (to the point of obsession, truth be told), and I’ve had 25 years experience in collecting and organizing files on computers.  So I’ve got a lot to say on the subject.  But the tips I have described here are only one way of doing it.  Hopefully some of these tips will work for you too, but please don’t read this as any sort of “right” way to do it. At the end of the article we’ll be asking you, the reader, for your own organization tips. Why Bother Organizing At All? For some, the answer to this question is self-evident. And yet, in this era of powerful desktop search software (the search capabilities built into the Windows Vista and Windows 7 Start Menus, and third-party programs like Google Desktop Search), the question does need to be asked, and answered. I have a friend who puts every file he ever creates, receives or downloads into his My Documents folder and doesn’t bother filing them into subfolders at all.  He relies on the search functionality built into his Windows operating system to help him find whatever he’s looking for.  And he always finds it.  He’s a Search Samurai.  For him, filing is a waste of valuable time that could be spent enjoying life! It’s tempting to follow suit.  On the face of it, why would anyone bother to take the time to organize their hard disk when such excellent search software is available?  Well, if all you ever want to do with the files you own is to locate and open them individually (for listening, editing, etc), then there’s no reason to ever bother doing one scrap of organization.  But consider these common tasks that are not achievable with desktop search software: Find files manually.  Often it’s not convenient, speedy or even possible to utilize your desktop search software to find what you want.  It doesn’t work 100% of the time, or you may not even have it installed.  Sometimes its just plain faster to go straight to the file you want, if you know it’s in a particular sub-folder, rather than trawling through hundreds of search results. Find groups of similar files (e.g. all your “work” files, all the photos of your Europe holiday in 2008, all your music videos, all the MP3s from Dark Side of the Moon, all your letters you wrote to your wife, all your tax returns).  Clever naming of the files will only get you so far.  Sometimes it’s the date the file was created that’s important, other times it’s the file format, and other times it’s the purpose of the file.  How do you name a collection of files so that they’re easy to isolate based on any of the above criteria?  Short answer, you can’t. Move files to a new computer.  It’s time to upgrade your computer.  How do you quickly grab all the files that are important to you?  Or you decide to have two computers now – one for home and one for work.  How do you quickly isolate only the work-related files to move them to the work computer? Synchronize files to other computers.  If you have more than one computer, and you need to mirror some of your files onto the other computer (e.g. your music collection), then you need a way to quickly determine which files are to be synced and which are not.  Surely you don’t want to synchronize everything? Choose which files to back up.  If your backup regime calls for multiple backups, or requires speedy backups, then you’ll need to be able to specify which files are to be backed up, and which are not.  This is not possible if they’re all in the same folder. Finally, if you’re simply someone who takes pleasure in being organized, tidy and ordered (me! me!), then you don’t even need a reason.  Being disorganized is simply unthinkable. Tips on Getting Organized Here we present our 40 best tips on how to get organized.  Or, if you’re already organized, to get better organized. Tip #1.  Choose Your Organization System Carefully The reason that most people are not organized is that it takes time.  And the first thing that takes time is deciding upon a system of organization.  This is always a matter of personal preference, and is not something that a geek on a website can tell you.  You should always choose your own system, based on how your own brain is organized (which makes the assumption that your brain is, in fact, organized). We can’t instruct you, but we can make suggestions: You may want to start off with a system based on the users of the computer.  i.e. “My Files”, “My Wife’s Files”, My Son’s Files”, etc.  Inside “My Files”, you might then break it down into “Personal” and “Business”.  You may then realize that there are overlaps.  For example, everyone may want to share access to the music library, or the photos from the school play.  So you may create another folder called “Family”, for the “common” files. You may decide that the highest-level breakdown of your files is based on the “source” of each file.  In other words, who created the files.  You could have “Files created by ME (business or personal)”, “Files created by people I know (family, friends, etc)”, and finally “Files created by the rest of the world (MP3 music files, downloaded or ripped movies or TV shows, software installation files, gorgeous desktop wallpaper images you’ve collected, etc).”  This system happens to be the one I use myself.  See below:  Mark is for files created by meVC is for files created by my company (Virtual Creations)Others is for files created by my friends and familyData is the rest of the worldAlso, Settings is where I store the configuration files and other program data files for my installed software (more on this in tip #34, below). Each folder will present its own particular set of requirements for further sub-organization.  For example, you may decide to organize your music collection into sub-folders based on the artist’s name, while your digital photos might get organized based on the date they were taken.  It can be different for every sub-folder! Another strategy would be based on “currentness”.  Files you have yet to open and look at live in one folder.  Ones that have been looked at but not yet filed live in another place.  Current, active projects live in yet another place.  All other files (your “archive”, if you like) would live in a fourth folder. (And of course, within that last folder you’d need to create a further sub-system based on one of the previous bullet points). Put some thought into this – changing it when it proves incomplete can be a big hassle!  Before you go to the trouble of implementing any system you come up with, examine a wide cross-section of the files you own and see if they will all be able to find a nice logical place to sit within your system. Tip #2.  When You Decide on Your System, Stick to It! There’s nothing more pointless than going to all the trouble of creating a system and filing all your files, and then whenever you create, receive or download a new file, you simply dump it onto your Desktop.  You need to be disciplined – forever!  Every new file you get, spend those extra few seconds to file it where it belongs!  Otherwise, in just a month or two, you’ll be worse off than before – half your files will be organized and half will be disorganized – and you won’t know which is which! Tip #3.  Choose the Root Folder of Your Structure Carefully Every data file (document, photo, music file, etc) that you create, own or is important to you, no matter where it came from, should be found within one single folder, and that one single folder should be located at the root of your C: drive (as a sub-folder of C:\).  In other words, do not base your folder structure in standard folders like “My Documents”.  If you do, then you’re leaving it up to the operating system engineers to decide what folder structure is best for you.  And every operating system has a different system!  In Windows 7 your files are found in C:\Users\YourName, whilst on Windows XP it was C:\Documents and Settings\YourName\My Documents.  In UNIX systems it’s often /home/YourName. These standard default folders tend to fill up with junk files and folders that are not at all important to you.  “My Documents” is the worst offender.  Every second piece of software you install, it seems, likes to create its own folder in the “My Documents” folder.  These folders usually don’t fit within your organizational structure, so don’t use them!  In fact, don’t even use the “My Documents” folder at all.  Allow it to fill up with junk, and then simply ignore it.  It sounds heretical, but: Don’t ever visit your “My Documents” folder!  Remove your icons/links to “My Documents” and replace them with links to the folders you created and you care about! Create your own file system from scratch!  Probably the best place to put it would be on your D: drive – if you have one.  This way, all your files live on one drive, while all the operating system and software component files live on the C: drive – simply and elegantly separated.  The benefits of that are profound.  Not only are there obvious organizational benefits (see tip #10, below), but when it comes to migrate your data to a new computer, you can (sometimes) simply unplug your D: drive and plug it in as the D: drive of your new computer (this implies that the D: drive is actually a separate physical disk, and not a partition on the same disk as C:).  You also get a slight speed improvement (again, only if your C: and D: drives are on separate physical disks). Warning:  From tip #12, below, you will see that it’s actually a good idea to have exactly the same file system structure – including the drive it’s filed on – on all of the computers you own.  So if you decide to use the D: drive as the storage system for your own files, make sure you are able to use the D: drive on all the computers you own.  If you can’t ensure that, then you can still use a clever geeky trick to store your files on the D: drive, but still access them all via the C: drive (see tip #17, below). If you only have one hard disk (C:), then create a dedicated folder that will contain all your files – something like C:\Files.  The name of the folder is not important, but make it a single, brief word. There are several reasons for this: When creating a backup regime, it’s easy to decide what files should be backed up – they’re all in the one folder! If you ever decide to trade in your computer for a new one, you know exactly which files to migrate You will always know where to begin a search for any file If you synchronize files with other computers, it makes your synchronization routines very simple.   It also causes all your shortcuts to continue to work on the other machines (more about this in tip #24, below). Once you’ve decided where your files should go, then put all your files in there – Everything!  Completely disregard the standard, default folders that are created for you by the operating system (“My Music”, “My Pictures”, etc).  In fact, you can actually relocate many of those folders into your own structure (more about that below, in tip #6). The more completely you get all your data files (documents, photos, music, etc) and all your configuration settings into that one folder, then the easier it will be to perform all of the above tasks. Once this has been done, and all your files live in one folder, all the other folders in C:\ can be thought of as “operating system” folders, and therefore of little day-to-day interest for us. Here’s a screenshot of a nicely organized C: drive, where all user files are located within the \Files folder:   Tip #4.  Use Sub-Folders This would be our simplest and most obvious tip.  It almost goes without saying.  Any organizational system you decide upon (see tip #1) will require that you create sub-folders for your files.  Get used to creating folders on a regular basis. Tip #5.  Don’t be Shy About Depth Create as many levels of sub-folders as you need.  Don’t be scared to do so.  Every time you notice an opportunity to group a set of related files into a sub-folder, do so.  Examples might include:  All the MP3s from one music CD, all the photos from one holiday, or all the documents from one client. It’s perfectly okay to put files into a folder called C:\Files\Me\From Others\Services\WestCo Bank\Statements\2009.  That’s only seven levels deep.  Ten levels is not uncommon.  Of course, it’s possible to take this too far.  If you notice yourself creating a sub-folder to hold only one file, then you’ve probably become a little over-zealous.  On the other hand, if you simply create a structure with only two levels (for example C:\Files\Work) then you really haven’t achieved any level of organization at all (unless you own only six files!).  Your “Work” folder will have become a dumping ground, just like your Desktop was, with most likely hundreds of files in it. Tip #6.  Move the Standard User Folders into Your Own Folder Structure Most operating systems, including Windows, create a set of standard folders for each of its users.  These folders then become the default location for files such as documents, music files, digital photos and downloaded Internet files.  In Windows 7, the full list is shown below: Some of these folders you may never use nor care about (for example, the Favorites folder, if you’re not using Internet Explorer as your browser).  Those ones you can leave where they are.  But you may be using some of the other folders to store files that are important to you.  Even if you’re not using them, Windows will still often treat them as the default storage location for many types of files.  When you go to save a standard file type, it can become annoying to be automatically prompted to save it in a folder that’s not part of your own file structure. But there’s a simple solution:  Move the folders you care about into your own folder structure!  If you do, then the next time you go to save a file of the corresponding type, Windows will prompt you to save it in the new, moved location. Moving the folders is easy.  Simply drag-and-drop them to the new location.  Here’s a screenshot of the default My Music folder being moved to my custom personal folder (Mark): Tip #7.  Name Files and Folders Intelligently This is another one that almost goes without saying, but we’ll say it anyway:  Do not allow files to be created that have meaningless names like Document1.doc, or folders called New Folder (2).  Take that extra 20 seconds and come up with a meaningful name for the file/folder – one that accurately divulges its contents without repeating the entire contents in the name. Tip #8.  Watch Out for Long Filenames Another way to tell if you have not yet created enough depth to your folder hierarchy is that your files often require really long names.  If you need to call a file Johnson Sales Figures March 2009.xls (which might happen to live in the same folder as Abercrombie Budget Report 2008.xls), then you might want to create some sub-folders so that the first file could be simply called March.xls, and living in the Clients\Johnson\Sales Figures\2009 folder. A well-placed file needs only a brief filename! Tip #9.  Use Shortcuts!  Everywhere! This is probably the single most useful and important tip we can offer.  A shortcut allows a file to be in two places at once. Why would you want that?  Well, the file and folder structure of every popular operating system on the market today is hierarchical.  This means that all objects (files and folders) always live within exactly one parent folder.  It’s a bit like a tree.  A tree has branches (folders) and leaves (files).  Each leaf, and each branch, is supported by exactly one parent branch, all the way back to the root of the tree (which, incidentally, is exactly why C:\ is called the “root folder” of the C: drive). That hard disks are structured this way may seem obvious and even necessary, but it’s only one way of organizing data.  There are others:  Relational databases, for example, organize structured data entirely differently.  The main limitation of hierarchical filing structures is that a file can only ever be in one branch of the tree – in only one folder – at a time.  Why is this a problem?  Well, there are two main reasons why this limitation is a problem for computer users: The “correct” place for a file, according to our organizational rationale, is very often a very inconvenient place for that file to be located.  Just because it’s correctly filed doesn’t mean it’s easy to get to.  Your file may be “correctly” buried six levels deep in your sub-folder structure, but you may need regular and speedy access to this file every day.  You could always move it to a more convenient location, but that would mean that you would need to re-file back to its “correct” location it every time you’d finished working on it.  Most unsatisfactory. A file may simply “belong” in two or more different locations within your file structure.  For example, say you’re an accountant and you have just completed the 2009 tax return for John Smith.  It might make sense to you to call this file 2009 Tax Return.doc and file it under Clients\John Smith.  But it may also be important to you to have the 2009 tax returns from all your clients together in the one place.  So you might also want to call the file John Smith.doc and file it under Tax Returns\2009.  The problem is, in a purely hierarchical filing system, you can’t put it in both places.  Grrrrr! Fortunately, Windows (and most other operating systems) offers a way for you to do exactly that:  It’s called a “shortcut” (also known as an “alias” on Macs and a “symbolic link” on UNIX systems).  Shortcuts allow a file to exist in one place, and an icon that represents the file to be created and put anywhere else you please.  In fact, you can create a dozen such icons and scatter them all over your hard disk.  Double-clicking on one of these icons/shortcuts opens up the original file, just as if you had double-clicked on the original file itself. Consider the following two icons: The one on the left is the actual Word document, while the one on the right is a shortcut that represents the Word document.  Double-clicking on either icon will open the same file.  There are two main visual differences between the icons: The shortcut will have a small arrow in the lower-left-hand corner (on Windows, anyway) The shortcut is allowed to have a name that does not include the file extension (the “.docx” part, in this case) You can delete the shortcut at any time without losing any actual data.  The original is still intact.  All you lose is the ability to get to that data from wherever the shortcut was. So why are shortcuts so great?  Because they allow us to easily overcome the main limitation of hierarchical file systems, and put a file in two (or more) places at the same time.  You will always have files that don’t play nice with your organizational rationale, and can’t be filed in only one place.  They demand to exist in two places.  Shortcuts allow this!  Furthermore, they allow you to collect your most often-opened files and folders together in one spot for convenient access.  The cool part is that the original files stay where they are, safe forever in their perfectly organized location. So your collection of most often-opened files can – and should – become a collection of shortcuts! If you’re still not convinced of the utility of shortcuts, consider the following well-known areas of a typical Windows computer: The Start Menu (and all the programs that live within it) The Quick Launch bar (or the Superbar in Windows 7) The “Favorite folders” area in the top-left corner of the Windows Explorer window (in Windows Vista or Windows 7) Your Internet Explorer Favorites or Firefox Bookmarks Each item in each of these areas is a shortcut!  Each of those areas exist for one purpose only:  For convenience – to provide you with a collection of the files and folders you access most often. It should be easy to see by now that shortcuts are designed for one single purpose:  To make accessing your files more convenient.  Each time you double-click on a shortcut, you are saved the hassle of locating the file (or folder, or program, or drive, or control panel icon) that it represents. Shortcuts allow us to invent a golden rule of file and folder organization: “Only ever have one copy of a file – never have two copies of the same file.  Use a shortcut instead” (this rule doesn’t apply to copies created for backup purposes, of course!) There are also lesser rules, like “don’t move a file into your work area – create a shortcut there instead”, and “any time you find yourself frustrated with how long it takes to locate a file, create a shortcut to it and place that shortcut in a convenient location.” So how to we create these massively useful shortcuts?  There are two main ways: “Copy” the original file or folder (click on it and type Ctrl-C, or right-click on it and select Copy):  Then right-click in an empty area of the destination folder (the place where you want the shortcut to go) and select Paste shortcut: Right-drag (drag with the right mouse button) the file from the source folder to the destination folder.  When you let go of the mouse button at the destination folder, a menu pops up: Select Create shortcuts here. Note that when shortcuts are created, they are often named something like Shortcut to Budget Detail.doc (windows XP) or Budget Detail – Shortcut.doc (Windows 7).   If you don’t like those extra words, you can easily rename the shortcuts after they’re created, or you can configure Windows to never insert the extra words in the first place (see our article on how to do this). And of course, you can create shortcuts to folders too, not just to files! Bottom line: Whenever you have a file that you’d like to access from somewhere else (whether it’s convenience you’re after, or because the file simply belongs in two places), create a shortcut to the original file in the new location. Tip #10.  Separate Application Files from Data Files Any digital organization guru will drum this rule into you.  Application files are the components of the software you’ve installed (e.g. Microsoft Word, Adobe Photoshop or Internet Explorer).  Data files are the files that you’ve created for yourself using that software (e.g. Word Documents, digital photos, emails or playlists). Software gets installed, uninstalled and upgraded all the time.  Hopefully you always have the original installation media (or downloaded set-up file) kept somewhere safe, and can thus reinstall your software at any time.  This means that the software component files are of little importance.  Whereas the files you have created with that software is, by definition, important.  It’s a good rule to always separate unimportant files from important files. So when your software prompts you to save a file you’ve just created, take a moment and check out where it’s suggesting that you save the file.  If it’s suggesting that you save the file into the same folder as the software itself, then definitely don’t follow that suggestion.  File it in your own folder!  In fact, see if you can find the program’s configuration option that determines where files are saved by default (if it has one), and change it. Tip #11.  Organize Files Based on Purpose, Not on File Type If you have, for example a folder called Work\Clients\Johnson, and within that folder you have two sub-folders, Word Documents and Spreadsheets (in other words, you’re separating “.doc” files from “.xls” files), then chances are that you’re not optimally organized.  It makes little sense to organize your files based on the program that created them.  Instead, create your sub-folders based on the purpose of the file.  For example, it would make more sense to create sub-folders called Correspondence and Financials.  It may well be that all the files in a given sub-folder are of the same file-type, but this should be more of a coincidence and less of a design feature of your organization system. Tip #12.  Maintain the Same Folder Structure on All Your Computers In other words, whatever organizational system you create, apply it to every computer that you can.  There are several benefits to this: There’s less to remember.  No matter where you are, you always know where to look for your files If you copy or synchronize files from one computer to another, then setting up the synchronization job becomes very simple Shortcuts can be copied or moved from one computer to another with ease (assuming the original files are also copied/moved).  There’s no need to find the target of the shortcut all over again on the second computer Ditto for linked files (e.g Word documents that link to data in a separate Excel file), playlists, and any files that reference the exact file locations of other files. This applies even to the drive that your files are stored on.  If your files are stored on C: on one computer, make sure they’re stored on C: on all your computers.  Otherwise all your shortcuts, playlists and linked files will stop working! Tip #13.  Create an “Inbox” Folder Create yourself a folder where you store all files that you’re currently working on, or that you haven’t gotten around to filing yet.  You can think of this folder as your “to-do” list.  You can call it “Inbox” (making it the same metaphor as your email system), or “Work”, or “To-Do”, or “Scratch”, or whatever name makes sense to you.  It doesn’t matter what you call it – just make sure you have one! Once you have finished working on a file, you then move it from the “Inbox” to its correct location within your organizational structure. You may want to use your Desktop as this “Inbox” folder.  Rightly or wrongly, most people do.  It’s not a bad place to put such files, but be careful:  If you do decide that your Desktop represents your “to-do” list, then make sure that no other files find their way there.  In other words, make sure that your “Inbox”, wherever it is, Desktop or otherwise, is kept free of junk – stray files that don’t belong there. So where should you put this folder, which, almost by definition, lives outside the structure of the rest of your filing system?  Well, first and foremost, it has to be somewhere handy.  This will be one of your most-visited folders, so convenience is key.  Putting it on the Desktop is a great option – especially if you don’t have any other folders on your Desktop:  the folder then becomes supremely easy to find in Windows Explorer: You would then create shortcuts to this folder in convenient spots all over your computer (“Favorite Links”, “Quick Launch”, etc). Tip #14.  Ensure You have Only One “Inbox” Folder Once you’ve created your “Inbox” folder, don’t use any other folder location as your “to-do list”.  Throw every incoming or created file into the Inbox folder as you create/receive it.  This keeps the rest of your computer pristine and free of randomly created or downloaded junk.  The last thing you want to be doing is checking multiple folders to see all your current tasks and projects.  Gather them all together into one folder. Here are some tips to help ensure you only have one Inbox: Set the default “save” location of all your programs to this folder. Set the default “download” location for your browser to this folder. If this folder is not your desktop (recommended) then also see if you can make a point of not putting “to-do” files on your desktop.  This keeps your desktop uncluttered and Zen-like: (the Inbox folder is in the bottom-right corner) Tip #15.  Be Vigilant about Clearing Your “Inbox” Folder This is one of the keys to staying organized.  If you let your “Inbox” overflow (i.e. allow there to be more than, say, 30 files or folders in there), then you’re probably going to start feeling like you’re overwhelmed:  You’re not keeping up with your to-do list.  Once your Inbox gets beyond a certain point (around 30 files, studies have shown), then you’ll simply start to avoid it.  You may continue to put files in there, but you’ll be scared to look at it, fearing the “out of control” feeling that all overworked, chaotic or just plain disorganized people regularly feel. So, here’s what you can do: Visit your Inbox/to-do folder regularly (at least five times per day). Scan the folder regularly for files that you have completed working on and are ready for filing.  File them immediately. Make it a source of pride to keep the number of files in this folder as small as possible.  If you value peace of mind, then make the emptiness of this folder one of your highest (computer) priorities If you know that a particular file has been in the folder for more than, say, six weeks, then admit that you’re not actually going to get around to processing it, and move it to its final resting place. Tip #16.  File Everything Immediately, and Use Shortcuts for Your Active Projects As soon as you create, receive or download a new file, store it away in its “correct” folder immediately.  Then, whenever you need to work on it (possibly straight away), create a shortcut to it in your “Inbox” (“to-do”) folder or your desktop.  That way, all your files are always in their “correct” locations, yet you still have immediate, convenient access to your current, active files.  When you finish working on a file, simply delete the shortcut. Ideally, your “Inbox” folder – and your Desktop – should contain no actual files or folders.  They should simply contain shortcuts. Tip #17.  Use Directory Symbolic Links (or Junctions) to Maintain One Unified Folder Structure Using this tip, we can get around a potential hiccup that we can run into when creating our organizational structure – the issue of having more than one drive on our computer (C:, D:, etc).  We might have files we need to store on the D: drive for space reasons, and yet want to base our organized folder structure on the C: drive (or vice-versa). Your chosen organizational structure may dictate that all your files must be accessed from the C: drive (for example, the root folder of all your files may be something like C:\Files).  And yet you may still have a D: drive and wish to take advantage of the hundreds of spare Gigabytes that it offers.  Did you know that it’s actually possible to store your files on the D: drive and yet access them as if they were on the C: drive?  And no, we’re not talking about shortcuts here (although the concept is very similar). By using the shell command mklink, you can essentially take a folder that lives on one drive and create an alias for it on a different drive (you can do lots more than that with mklink – for a full rundown on this programs capabilities, see our dedicated article).  These aliases are called directory symbolic links (and used to be known as junctions).  You can think of them as “virtual” folders.  They function exactly like regular folders, except they’re physically located somewhere else. For example, you may decide that your entire D: drive contains your complete organizational file structure, but that you need to reference all those files as if they were on the C: drive, under C:\Files.  If that was the case you could create C:\Files as a directory symbolic link – a link to D:, as follows: mklink /d c:\files d:\ Or it may be that the only files you wish to store on the D: drive are your movie collection.  You could locate all your movie files in the root of your D: drive, and then link it to C:\Files\Media\Movies, as follows: mklink /d c:\files\media\movies d:\ (Needless to say, you must run these commands from a command prompt – click the Start button, type cmd and press Enter) Tip #18. Customize Your Folder Icons This is not strictly speaking an organizational tip, but having unique icons for each folder does allow you to more quickly visually identify which folder is which, and thus saves you time when you’re finding files.  An example is below (from my folder that contains all files downloaded from the Internet): To learn how to change your folder icons, please refer to our dedicated article on the subject. Tip #19.  Tidy Your Start Menu The Windows Start Menu is usually one of the messiest parts of any Windows computer.  Every program you install seems to adopt a completely different approach to placing icons in this menu.  Some simply put a single program icon.  Others create a folder based on the name of the software.  And others create a folder based on the name of the software manufacturer.  It’s chaos, and can make it hard to find the software you want to run. Thankfully we can avoid this chaos with useful operating system features like Quick Launch, the Superbar or pinned start menu items. Even so, it would make a lot of sense to get into the guts of the Start Menu itself and give it a good once-over.  All you really need to decide is how you’re going to organize your applications.  A structure based on the purpose of the application is an obvious candidate.  Below is an example of one such structure: In this structure, Utilities means software whose job it is to keep the computer itself running smoothly (configuration tools, backup software, Zip programs, etc).  Applications refers to any productivity software that doesn’t fit under the headings Multimedia, Graphics, Internet, etc. In case you’re not aware, every icon in your Start Menu is a shortcut and can be manipulated like any other shortcut (copied, moved, deleted, etc). With the Windows Start Menu (all version of Windows), Microsoft has decided that there be two parallel folder structures to store your Start Menu shortcuts.  One for you (the logged-in user of the computer) and one for all users of the computer.  Having two parallel structures can often be redundant:  If you are the only user of the computer, then having two parallel structures is totally redundant.  Even if you have several users that regularly log into the computer, most of your installed software will need to be made available to all users, and should thus be moved out of the “just you” version of the Start Menu and into the “all users” area. To take control of your Start Menu, so you can start organizing it, you’ll need to know how to access the actual folders and shortcut files that make up the Start Menu (both versions of it).  To find these folders and files, click the Start button and then right-click on the All Programs text (Windows XP users should right-click on the Start button itself): The Open option refers to the “just you” version of the Start Menu, while the Open All Users option refers to the “all users” version.  Click on the one you want to organize. A Windows Explorer window then opens with your chosen version of the Start Menu selected.  From there it’s easy.  Double-click on the Programs folder and you’ll see all your folders and shortcuts.  Now you can delete/rename/move until it’s just the way you want it. Note:  When you’re reorganizing your Start Menu, you may want to have two Explorer windows open at the same time – one showing the “just you” version and one showing the “all users” version.  You can drag-and-drop between the windows. Tip #20.  Keep Your Start Menu Tidy Once you have a perfectly organized Start Menu, try to be a little vigilant about keeping it that way.  Every time you install a new piece of software, the icons that get created will almost certainly violate your organizational structure. So to keep your Start Menu pristine and organized, make sure you do the following whenever you install a new piece of software: Check whether the software was installed into the “just you” area of the Start Menu, or the “all users” area, and then move it to the correct area. Remove all the unnecessary icons (like the “Read me” icon, the “Help” icon (you can always open the help from within the software itself when it’s running), the “Uninstall” icon, the link(s)to the manufacturer’s website, etc) Rename the main icon(s) of the software to something brief that makes sense to you.  For example, you might like to rename Microsoft Office Word 2010 to simply Word Move the icon(s) into the correct folder based on your Start Menu organizational structure And don’t forget:  when you uninstall a piece of software, the software’s uninstall routine is no longer going to be able to remove the software’s icon from the Start Menu (because you moved and/or renamed it), so you’ll need to remove that icon manually. Tip #21.  Tidy C:\ The root of your C: drive (C:\) is a common dumping ground for files and folders – both by the users of your computer and by the software that you install on your computer.  It can become a mess. There’s almost no software these days that requires itself to be installed in C:\.  99% of the time it can and should be installed into C:\Program Files.  And as for your own files, well, it’s clear that they can (and almost always should) be stored somewhere else. In an ideal world, your C:\ folder should look like this (on Windows 7): Note that there are some system files and folders in C:\ that are usually and deliberately “hidden” (such as the Windows virtual memory file pagefile.sys, the boot loader file bootmgr, and the System Volume Information folder).  Hiding these files and folders is a good idea, as they need to stay where they are and are almost never needed to be opened or even seen by you, the user.  Hiding them prevents you from accidentally messing with them, and enhances your sense of order and well-being when you look at your C: drive folder. Tip #22.  Tidy Your Desktop The Desktop is probably the most abused part of a Windows computer (from an organization point of view).  It usually serves as a dumping ground for all incoming files, as well as holding icons to oft-used applications, plus some regularly opened files and folders.  It often ends up becoming an uncontrolled mess.  See if you can avoid this.  Here’s why… Application icons (Word, Internet Explorer, etc) are often found on the Desktop, but it’s unlikely that this is the optimum place for them.  The “Quick Launch” bar (or the Superbar in Windows 7) is always visible and so represents a perfect location to put your icons.  You’ll only be able to see the icons on your Desktop when all your programs are minimized.  It might be time to get your application icons off your desktop… You may have decided that the Inbox/To-do folder on your computer (see tip #13, above) should be your Desktop.  If so, then enough said.  Simply be vigilant about clearing it and preventing it from being polluted by junk files (see tip #15, above).  On the other hand, if your Desktop is not acting as your “Inbox” folder, then there’s no reason for it to have any data files or folders on it at all, except perhaps a couple of shortcuts to often-opened files and folders (either ongoing or current projects).  Everything else should be moved to your “Inbox” folder. In an ideal world, it might look like this: Tip #23.  Move Permanent Items on Your Desktop Away from the Top-Left Corner When files/folders are dragged onto your desktop in a Windows Explorer window, or when shortcuts are created on your Desktop from Internet Explorer, those icons are always placed in the top-left corner – or as close as they can get.  If you have other files, folders or shortcuts that you keep on the Desktop permanently, then it’s a good idea to separate these permanent icons from the transient ones, so that you can quickly identify which ones the transients are.  An easy way to do this is to move all your permanent icons to the right-hand side of your Desktop.  That should keep them separated from incoming items. Tip #24.  Synchronize If you have more than one computer, you’ll almost certainly want to share files between them.  If the computers are permanently attached to the same local network, then there’s no need to store multiple copies of any one file or folder – shortcuts will suffice.  However, if the computers are not always on the same network, then you will at some point need to copy files between them.  For files that need to permanently live on both computers, the ideal way to do this is to synchronize the files, as opposed to simply copying them. We only have room here to write a brief summary of synchronization, not a full article.  In short, there are several different types of synchronization: Where the contents of one folder are accessible anywhere, such as with Dropbox Where the contents of any number of folders are accessible anywhere, such as with Windows Live Mesh Where any files or folders from anywhere on your computer are synchronized with exactly one other computer, such as with the Windows “Briefcase”, Microsoft SyncToy, or (much more powerful, yet still free) SyncBack from 2BrightSparks.  This only works when both computers are on the same local network, at least temporarily. A great advantage of synchronization solutions is that once you’ve got it configured the way you want it, then the sync process happens automatically, every time.  Click a button (or schedule it to happen automatically) and all your files are automagically put where they’re supposed to be. If you maintain the same file and folder structure on both computers, then you can also sync files depend upon the correct location of other files, like shortcuts, playlists and office documents that link to other office documents, and the synchronized files still work on the other computer! Tip #25.  Hide Files You Never Need to See If you have your files well organized, you will often be able to tell if a file is out of place just by glancing at the contents of a folder (for example, it should be pretty obvious if you look in a folder that contains all the MP3s from one music CD and see a Word document in there).  This is a good thing – it allows you to determine if there are files out of place with a quick glance.  Yet sometimes there are files in a folder that seem out of place but actually need to be there, such as the “folder art” JPEGs in music folders, and various files in the root of the C: drive.  If such files never need to be opened by you, then a good idea is to simply hide them.  Then, the next time you glance at the folder, you won’t have to remember whether that file was supposed to be there or not, because you won’t see it at all! To hide a file, simply right-click on it and choose Properties: Then simply tick the Hidden tick-box:   Tip #26.  Keep Every Setup File These days most software is downloaded from the Internet.  Whenever you download a piece of software, keep it.  You’ll never know when you need to reinstall the software. Further, keep with it an Internet shortcut that links back to the website where you originally downloaded it, in case you ever need to check for updates. See tip #33 below for a full description of the excellence of organizing your setup files. Tip #27.  Try to Minimize the Number of Folders that Contain Both Files and Sub-folders Some of the folders in your organizational structure will contain only files.  Others will contain only sub-folders.  And you will also have some folders that contain both files and sub-folders.  You will notice slight improvements in how long it takes you to locate a file if you try to avoid this third type of folder.  It’s not always possible, of course – you’ll always have some of these folders, but see if you can avoid it. One way of doing this is to take all the leftover files that didn’t end up getting stored in a sub-folder and create a special “Miscellaneous” or “Other” folder for them. Tip #28.  Starting a Filename with an Underscore Brings it to the Top of a List Further to the previous tip, if you name that “Miscellaneous” or “Other” folder in such a way that its name begins with an underscore “_”, then it will appear at the top of the list of files/folders. The screenshot below is an example of this.  Each folder in the list contains a set of digital photos.  The folder at the top of the list, _Misc, contains random photos that didn’t deserve their own dedicated folder: Tip #29.  Clean Up those CD-ROMs and (shudder!) Floppy Disks Have you got a pile of CD-ROMs stacked on a shelf of your office?  Old photos, or files you archived off onto CD-ROM (or even worse, floppy disks!) because you didn’t have enough disk space at the time?  In the meantime have you upgraded your computer and now have 500 Gigabytes of space you don’t know what to do with?  If so, isn’t it time you tidied up that stack of disks and filed them into your gorgeous new folder structure? So what are you waiting for?  Bite the bullet, copy them all back onto your computer, file them in their appropriate folders, and then back the whole lot up onto a shiny new 1000Gig external hard drive! Useful Folders to Create This next section suggests some useful folders that you might want to create within your folder structure.  I’ve personally found them to be indispensable. The first three are all about convenience – handy folders to create and then put somewhere that you can always access instantly.  For each one, it’s not so important where the actual folder is located, but it’s very important where you put the shortcut(s) to the folder.  You might want to locate the shortcuts: On your Desktop In your “Quick Launch” area (or pinned to your Windows 7 Superbar) In your Windows Explorer “Favorite Links” area Tip #30.  Create an “Inbox” (“To-Do”) Folder This has already been mentioned in depth (see tip #13), but we wanted to reiterate its importance here.  This folder contains all the recently created, received or downloaded files that you have not yet had a chance to file away properly, and it also may contain files that you have yet to process.  In effect, it becomes a sort of “to-do list”.  It doesn’t have to be called “Inbox” – you can call it whatever you want. Tip #31.  Create a Folder where Your Current Projects are Collected Rather than going hunting for them all the time, or dumping them all on your desktop, create a special folder where you put links (or work folders) for each of the projects you’re currently working on. You can locate this folder in your “Inbox” folder, on your desktop, or anywhere at all – just so long as there’s a way of getting to it quickly, such as putting a link to it in Windows Explorer’s “Favorite Links” area: Tip #32.  Create a Folder for Files and Folders that You Regularly Open You will always have a few files that you open regularly, whether it be a spreadsheet of your current accounts, or a favorite playlist.  These are not necessarily “current projects”, rather they’re simply files that you always find yourself opening.  Typically such files would be located on your desktop (or even better, shortcuts to those files).  Why not collect all such shortcuts together and put them in their own special folder? As with the “Current Projects” folder (above), you would want to locate that folder somewhere convenient.  Below is an example of a folder called “Quick links”, with about seven files (shortcuts) in it, that is accessible through the Windows Quick Launch bar: See tip #37 below for a full explanation of the power of the Quick Launch bar. Tip #33.  Create a “Set-ups” Folder A typical computer has dozens of applications installed on it.  For each piece of software, there are often many different pieces of information you need to keep track of, including: The original installation setup file(s).  This can be anything from a simple 100Kb setup.exe file you downloaded from a website, all the way up to a 4Gig ISO file that you copied from a DVD-ROM that you purchased. The home page of the software manufacturer (in case you need to look up something on their support pages, their forum or their online help) The page containing the download link for your actual file (in case you need to re-download it, or download an upgraded version) The serial number Your proof-of-purchase documentation Any other template files, plug-ins, themes, etc that also need to get installed For each piece of software, it’s a great idea to gather all of these files together and put them in a single folder.  The folder can be the name of the software (plus possibly a very brief description of what it’s for – in case you can’t remember what the software does based in its name).  Then you would gather all of these folders together into one place, and call it something like “Software” or “Setups”. If you have enough of these folders (I have several hundred, being a geek, collected over 20 years), then you may want to further categorize them.  My own categorization structure is based on “platform” (operating system): The last seven folders each represents one platform/operating system, while _Operating Systems contains set-up files for installing the operating systems themselves.  _Hardware contains ROMs for hardware I own, such as routers. Within the Windows folder (above), you can see the beginnings of the vast library of software I’ve compiled over the years: An example of a typical application folder looks like this: Tip #34.  Have a “Settings” Folder We all know that our documents are important.  So are our photos and music files.  We save all of these files into folders, and then locate them afterwards and double-click on them to open them.  But there are many files that are important to us that can’t be saved into folders, and then searched for and double-clicked later on.  These files certainly contain important information that we need, but are often created internally by an application, and saved wherever that application feels is appropriate. A good example of this is the “PST” file that Outlook creates for us and uses to store all our emails, contacts, appointments and so forth.  Another example would be the collection of Bookmarks that Firefox stores on your behalf. And yet another example would be the customized settings and configuration files of our all our software.  Granted, most Windows programs store their configuration in the Registry, but there are still many programs that use configuration files to store their settings. Imagine if you lost all of the above files!  And yet, when people are backing up their computers, they typically only back up the files they know about – those that are stored in the “My Documents” folder, etc.  If they had a hard disk failure or their computer was lost or stolen, their backup files would not include some of the most vital files they owned.  Also, when migrating to a new computer, it’s vital to ensure that these files make the journey. It can be a very useful idea to create yourself a folder to store all your “settings” – files that are important to you but which you never actually search for by name and double-click on to open them.  Otherwise, next time you go to set up a new computer just the way you want it, you’ll need to spend hours recreating the configuration of your previous computer! So how to we get our important files into this folder?  Well, we have a few options: Some programs (such as Outlook and its PST files) allow you to place these files wherever you want.  If you delve into the program’s options, you will find a setting somewhere that controls the location of the important settings files (or “personal storage” – PST – when it comes to Outlook) Some programs do not allow you to change such locations in any easy way, but if you get into the Registry, you can sometimes find a registry key that refers to the location of the file(s).  Simply move the file into your Settings folder and adjust the registry key to refer to the new location. Some programs stubbornly refuse to allow their settings files to be placed anywhere other then where they stipulate.  When faced with programs like these, you have three choices:  (1) You can ignore those files, (2) You can copy the files into your Settings folder (let’s face it – settings don’t change very often), or (3) you can use synchronization software, such as the Windows Briefcase, to make synchronized copies of all your files in your Settings folder.  All you then have to do is to remember to run your sync software periodically (perhaps just before you run your backup software!). There are some other things you may decide to locate inside this new “Settings” folder: Exports of registry keys (from the many applications that store their configurations in the Registry).  This is useful for backup purposes or for migrating to a new computer Notes you’ve made about all the specific customizations you have made to a particular piece of software (so that you’ll know how to do it all again on your next computer) Shortcuts to webpages that detail how to tweak certain aspects of your operating system or applications so they are just the way you like them (such as how to remove the words “Shortcut to” from the beginning of newly created shortcuts).  In other words, you’d want to create shortcuts to half the pages on the How-To Geek website! Here’s an example of a “Settings” folder: Windows Features that Help with Organization This section details some of the features of Microsoft Windows that are a boon to anyone hoping to stay optimally organized. Tip #35.  Use the “Favorite Links” Area to Access Oft-Used Folders Once you’ve created your great new filing system, work out which folders you access most regularly, or which serve as great starting points for locating the rest of the files in your folder structure, and then put links to those folders in your “Favorite Links” area of the left-hand side of the Windows Explorer window (simply called “Favorites” in Windows 7):   Some ideas for folders you might want to add there include: Your “Inbox” folder (or whatever you’ve called it) – most important! The base of your filing structure (e.g. C:\Files) A folder containing shortcuts to often-accessed folders on other computers around the network (shown above as Network Folders) A folder containing shortcuts to your current projects (unless that folder is in your “Inbox” folder) Getting folders into this area is very simple – just locate the folder you’re interested in and drag it there! Tip #36.  Customize the Places Bar in the File/Open and File/Save Boxes Consider the screenshot below: The highlighted icons (collectively known as the “Places Bar”) can be customized to refer to any folder location you want, allowing instant access to any part of your organizational structure. Note:  These File/Open and File/Save boxes have been superseded by new versions that use the Windows Vista/Windows 7 “Favorite Links”, but the older versions (shown above) are still used by a surprisingly large number of applications. The easiest way to customize these icons is to use the Group Policy Editor, but not everyone has access to this program.  If you do, open it up and navigate to: User Configuration > Administrative Templates > Windows Components > Windows Explorer > Common Open File Dialog If you don’t have access to the Group Policy Editor, then you’ll need to get into the Registry.  Navigate to: HKEY_CURRENT_USER \ Software \ Microsoft  \ Windows \ CurrentVersion \ Policies \ comdlg32 \ Placesbar It should then be easy to make the desired changes.  Log off and log on again to allow the changes to take effect. Tip #37.  Use the Quick Launch Bar as a Application and File Launcher That Quick Launch bar (to the right of the Start button) is a lot more useful than people give it credit for.  Most people simply have half a dozen icons in it, and use it to start just those programs.  But it can actually be used to instantly access just about anything in your filing system: For complete instructions on how to set this up, visit our dedicated article on this topic. Tip #38.  Put a Shortcut to Windows Explorer into Your Quick Launch Bar This is only necessary in Windows Vista and Windows XP.  The Microsoft boffins finally got wise and added it to the Windows 7 Superbar by default. Windows Explorer – the program used for managing your files and folders – is one of the most useful programs in Windows.  Anyone who considers themselves serious about being organized needs instant access to this program at any time.  A great place to create a shortcut to this program is in the Windows XP and Windows Vista “Quick Launch” bar: To get it there, locate it in your Start Menu (usually under “Accessories”) and then right-drag it down into your Quick Launch bar (and create a copy). Tip #39.  Customize the Starting Folder for Your Windows 7 Explorer Superbar Icon If you’re on Windows 7, your Superbar will include a Windows Explorer icon.  Clicking on the icon will launch Windows Explorer (of course), and will start you off in your “Libraries” folder.  Libraries may be fine as a starting point, but if you have created yourself an “Inbox” folder, then it would probably make more sense to start off in this folder every time you launch Windows Explorer. To change this default/starting folder location, then first right-click the Explorer icon in the Superbar, and then right-click Properties:Then, in Target field of the Windows Explorer Properties box that appears, type %windir%\explorer.exe followed by the path of the folder you wish to start in.  For example: %windir%\explorer.exe C:\Files If that folder happened to be on the Desktop (and called, say, “Inbox”), then you would use the following cleverness: %windir%\explorer.exe shell:desktop\Inbox Then click OK and test it out. Tip #40.  Ummmmm…. No, that’s it.  I can’t think of another one.  That’s all of the tips I can come up with.  I only created this one because 40 is such a nice round number… Case Study – An Organized PC To finish off the article, I have included a few screenshots of my (main) computer (running Vista).  The aim here is twofold: To give you a sense of what it looks like when the above, sometimes abstract, tips are applied to a real-life computer, and To offer some ideas about folders and structure that you may want to steal to use on your own PC. Let’s start with the C: drive itself.  Very minimal.  All my files are contained within C:\Files.  I’ll confine the rest of the case study to this folder: That folder contains the following: Mark: My personal files VC: My business (Virtual Creations, Australia) Others contains files created by friends and family Data contains files from the rest of the world (can be thought of as “public” files, usually downloaded from the Net) Settings is described above in tip #34 The Data folder contains the following sub-folders: Audio:  Radio plays, audio books, podcasts, etc Development:  Programmer and developer resources, sample source code, etc (see below) Humour:  Jokes, funnies (those emails that we all receive) Movies:  Downloaded and ripped movies (all legal, of course!), their scripts, DVD covers, etc. Music:  (see below) Setups:  Installation files for software (explained in full in tip #33) System:  (see below) TV:  Downloaded TV shows Writings:  Books, instruction manuals, etc (see below) The Music folder contains the following sub-folders: Album covers:  JPEG scans Guitar tabs:  Text files of guitar sheet music Lists:  e.g. “Top 1000 songs of all time” Lyrics:  Text files MIDI:  Electronic music files MP3 (representing 99% of the Music folder):  MP3s, either ripped from CDs or downloaded, sorted by artist/album name Music Video:  Video clips Sheet Music:  usually PDFs The Data\Writings folder contains the following sub-folders: (all pretty self-explanatory) The Data\Development folder contains the following sub-folders: Again, all pretty self-explanatory (if you’re a geek) The Data\System folder contains the following sub-folders: These are usually themes, plug-ins and other downloadable program-specific resources. The Mark folder contains the following sub-folders: From Others:  Usually letters that other people (friends, family, etc) have written to me For Others:  Letters and other things I have created for other people Green Book:  None of your business Playlists:  M3U files that I have compiled of my favorite songs (plus one M3U playlist file for every album I own) Writing:  Fiction, philosophy and other musings of mine Mark Docs:  Shortcut to C:\Users\Mark Settings:  Shortcut to C:\Files\Settings\Mark The Others folder contains the following sub-folders: The VC (Virtual Creations, my business – I develop websites) folder contains the following sub-folders: And again, all of those are pretty self-explanatory. Conclusion These tips have saved my sanity and helped keep me a productive geek, but what about you? What tips and tricks do you have to keep your files organized?  Please share them with us in the comments.  Come on, don’t be shy… Similar Articles Productive Geek Tips Fix For When Windows Explorer in Vista Stops Showing File NamesWhy Did Windows Vista’s Music Folder Icon Turn Yellow?Print or Create a Text File List of the Contents in a Directory the Easy WayCustomize the Windows 7 or Vista Send To MenuAdd Copy To / Move To on Windows 7 or Vista Right-Click Menu TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Track Daily Goals With 42Goals Video Toolbox is a Superb Online Video Editor Fun with 47 charts and graphs Tomorrow is Mother’s Day Check the Average Speed of YouTube Videos You’ve Watched OutlookStatView Scans and Displays General Usage Statistics

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  • Looking For iPhone 4S Alternatives? Here Are 3 Smartphones You Should Consider

    - by Gopinath
    If you going to buy iPhone 4S on a two year contract in USA, Europe or Australia you may not find it expensive. But if you are planning to buy it in any other parts of the world, you will definitely feel the heat of ridiculous iPhone 4S price. In India iPhone 4S costs approximately costs $1000 which is 30% more than the price tag of an unlocked iPhone sold in USA. Personally I love iPhones as there is no match for the user experience provided by Apple as well as the wide range of really meaning applications available for iPhone. But it breaks heart to spend $1000 for a phone and I’m forced to look at alternates available in the market. Here are the four iPhone 4S alternates available in almost all the countries where we can buy iPhone 4S Google Galaxy Nexus The Galaxy Nexus is Google’s own Android smartphone manufactured by Samsung and sold under the brand name of Google Nexus. Galaxy Nexus is the pure Android phone available in the market without any bloat software or custom user interfaces like other Androids available in the market. Galaxy Nexus is also the first Android phone to be shipped with the latest version of Android OS, Ice Cream Sandwich. This phone is the benchmark for the rest of Android phones that are going to enter the market soon. In the words of Google this smartphone is called as “Galaxy Nexus: Simple. Beautiful. Beyond Smart.”.  BGR review summarizes the phone as This is almost comical at this point, but the Samsung Galaxy Nexus is my favourite Android device in the world. Easily replacing the HTC Rezound, the Motorola DROID RAZR, and Samsung Galaxy S II, the Galaxy Nexus champions in a brand new version of Android that pushes itself further than almost any other mobile OS in the industry. Samsung Galaxy S II The one single company that is able to sell more smartphones than Apple is Samsung. Samsung recently displaced Apple from the top smartphone seller spot and occupied it with loads of pride. Samsung’s Galaxy S II fits as one the best alternatives to Apple’s iPhone 4S with it’s beautiful design and remarkable performance. Engadget summarizes Samsung Galaxy S2 review as It’s the best Android smartphone yet, but more importantly, it might well be the best smartphone, period. Of course, a 4.3-inch screen size won’t suit everyone, no matter how stupendously thin the device that carries it may be, and we also can’t say for sure that the Galaxy S II would justify a long-term iOS user foresaking his investment into one ecosystem and making the leap to another. Nonetheless, if you’re asking us what smartphone to buy today, unconstrained by such externalities, the Galaxy S II would be the clear choice. Sometimes it’s just as simple as that. Nokia Lumia 800 Here comes unexpected Windows Phone in to the boxing ring. May be they are not as great as Androids available in the market today, but they are picking up very quickly. Especially the Nokia Lumia 800 seems to be first ever Windows Phone 7 aimed at competing serious with Androids and iPhones available in the market. There are reports that Nokia Lumia 800 is outselling all Androids in UK and few high profile tech blogs are calling it as the king of Windows Phone. Considering this phone while evaluating the alternative of iPhone 4S will not disappoint you. We assure. Droid RAZR Remember the Motorola Driod that swept entire Android market share couple of years ago? The first two version of Motorola Droids were the best in the market and they out performed almost every other Android phone those days. The invasion of Samsung Androids, Motorola lost it charm. With the recent release of Droid RAZR, Motorola seems to be in the right direction to reclaiming the prestige. Droid RAZR is the thinnest smartphone available in the market and it’s beauty is not just skin deep. Here is a review of the phone from Engadget blog the RAZR’s beauty is not only skin deep. The LTE radio, 1.2GHz dual-core processor and 1GB of RAM make sure this sleek number is ready to run with the big boys. It kept pace with, and in some cases clearly outclassed its high-end competition. Despite its deficiencies in the display department and underwhelming battery life, the RAZR looks to be a perfectly viable alternative when considering the similarly-pricey Rezound and Galaxy Nexus Further Reading So we have seen the four alternates of iPhone 4S available in the market and I personally love to buy a Samsung smartphone if I’m don’t have money to afford an iPhone 4S. If you are interested in deep diving into the alternates, here few links that help you do more research Apple iPhone 4S vs. Samsung Galaxy Nexus vs. Motorola Droid RAZR: How Their Specs Compare by Huffington Post Nokia Lumia 800 vs. iPhone 4S vs. Nexus Galaxy: Spec Smackdown by PC World Browser Speed Test: Nokia Lumia 800 vs. iPhone 4S vs. Samsung Galaxy S II – by Gizmodo iPhone 4S vs Samsung Galaxy S II by pocket lint Apple iPhone 4S vs. Samsung Galaxy S II by techie buzz This article titled,Looking For iPhone 4S Alternatives? Here Are 3 Smartphones You Should Consider, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • 8 Backup Tools Explained for Windows 7 and 8

    - by Chris Hoffman
    Backups on Windows can be confusing. Whether you’re using Windows 7 or 8, you have quite a few integrated backup tools to think about. Windows 8 made quite a few changes, too. You can also use third-party backup software, whether you want to back up to an external drive or back up your files to online storage. We won’t cover third-party tools here — just the ones built into Windows. Backup and Restore on Windows 7 Windows 7 has its own Backup and Restore feature that lets you create backups manually or on a schedule. You’ll find it under Backup and Restore in the Control Panel. The original version of Windows 8 still contained this tool, and named it Windows 7 File Recovery. This allowed former Windows 7 users to restore files from those old Windows 7 backups or keep using the familiar backup tool for a little while. Windows 7 File Recovery was removed in Windows 8.1. System Restore System Restore on both Windows 7 and 8 functions as a sort of automatic system backup feature. It creates backup copies of important system and program files on a schedule or when you perform certain tasks, such as installing a hardware driver. If system files become corrupted or your computer’s software becomes unstable, you can use System Restore to restore your system and program files from a System Restore point. This isn’t a way to back up your personal files. It’s more of a troubleshooting feature that uses backups to restore your system to its previous working state. Previous Versions on Windows 7 Windows 7′s Previous Versions feature allows you to restore older versions of files — or deleted files. These files can come from backups created with Windows 7′s Backup and Restore feature, but they can also come from System Restore points. When Windows 7 creates a System Restore point, it will sometimes contain your personal files. Previous Versions allows you to extract these personal files from restore points. This only applies to Windows 7. On Windows 8, System Restore won’t create backup copies of your personal files. The Previous Versions feature was removed on Windows 8. File History Windows 8 replaced Windows 7′s backup tools with File History, although this feature isn’t enabled by default. File History is designed to be a simple, easy way to create backups of your data files on an external drive or network location. File History replaces both Windows 7′s Backup and Previous Versions features. Windows System Restore won’t create copies of personal files on Windows 8. This means you can’t actually recover older versions of files until you enable File History yourself — it isn’t enabled by default. System Image Backups Windows also allows you to create system image backups. These are backup images of your entire operating system, including your system files, installed programs, and personal files. This feature was included in both Windows 7 and Windows 8, but it was hidden in the preview versions of Windows 8.1. After many user complaints, it was restored and is still available in the final version of Windows 8.1 — click System Image Backup on the File History Control Panel. Storage Space Mirroring Windows 8′s Storage Spaces feature allows you to set up RAID-like features in software. For example, you can use Storage Space to set up two hard disks of the same size in a mirroring configuration. They’ll appear as a single drive in Windows. When you write to this virtual drive, the files will be saved to both physical drives. If one drive fails, your files will still be available on the other drive. This isn’t a good long-term backup solution, but it is a way of ensuring you won’t lose important files if a single drive fails. Microsoft Account Settings Backup Windows 8 and 8.1 allow you to back up a variety of system settings — including personalization, desktop, and input settings. If you’re signing in with a Microsoft account, OneDrive settings backup is enabled automatically. This feature can be controlled under OneDrive > Sync settings in the PC settings app. This feature only backs up a few settings. It’s really more of a way to sync settings between devices. OneDrive Cloud Storage Microsoft hasn’t been talking much about File History since Windows 8 was released. That’s because they want people to use OneDrive instead. OneDrive — formerly known as SkyDrive — was added to the Windows desktop in Windows 8.1. Save your files here and they’ll be stored online tied to your Microsoft account. You can then sign in on any other computer, smartphone, tablet, or even via the web and access your files. Microsoft wants typical PC users “backing up” their files with OneDrive so they’ll be available on any device. You don’t have to worry about all these features. Just choose a backup strategy to ensure your files are safe if your computer’s hard disk fails you. Whether it’s an integrated backup tool or a third-party backup application, be sure to back up your files.

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  • SQL Developer Blitz at ODTUG Kscope12

    - by thatjeffsmith
    Oracle Development Tools User Group (ODTUG) puts on an outstanding event, and I enjoy that the content comes FIRST. Yes, the after-event parties and entertainment are first class, but I look forward most to sitting in on some excellent sessions. For Kscope12 one would expect Oracle to have a large presence, and you would be absolutely correct! The APEX team will be there in full force, and we’ll have sessions on JDeveloper, ADF, and .NET. But what I want to talk about today is our awesome line-up of coverage for Oracle SQL Developer (Surprise!) DB and Developer’s Toolbox Symposium Kris Rice or @krisrice, Product Development Manager for SQL Developer, will speak at 10AM Sunday about SQL Developer Data Modeler. Our free data modeling solution allows one to reverse engineer a data dictionary to a model, modify it, and create a script of the changes. Collaboration is an important part of any development team; with built-in subversion support, the modeler makes collaboration easy, not just possible. After the morning break, I’ll be talking about SQL Developer’s PL/SQL support. From creating your code, to debugging, tuning, testing, and documenting PL/SQL – SQL Developer fits the bill. Since I have a full hour, I should have time to do a little riff on using source control to version and manage your revisions too! At 3:15 Jagan Athreya will talk about the new integration between SQL Developer and Enterprise Manager Cloud Control 12c. Enabling developers to define changes in SQLDeveloper and allowing DBAs to promote these changes to Test and Production via Enterprise Manager will reduce errors, accelerate productivity, and help eliminate unplanned downtime. Get your SQL Developer groove on at ODTUG Kscope12! Presentations SQL Developer Tips and Tricks Monday June 25, Session 5, 4:15 pm – 5:15 pm I’ll take you through my favorite keyboard shortcuts, top 10 preferences every user should tweak, and spotlight features that the average user probably hasn’t discovered yet. My goal for this session is for everyone to take 1-2 tips they can implement immediately to save mucho time. I enjoy interacting with the audience so no two versions of this presentation are the same. Oracle SQL Developer and Data Modeler New Features When: Tuesday June 26, Session 6, 8:30 am – 9:30 am Ashley Chen, my PM-partner-in-crime, will be covering all the new features from our two latest updates. So if you’re new to SQL Developer, or you’ve been using an older version, stop by and see what new toys you have to play with. I also have a bet with Ashley that she will have more attendees than me, so be sure to show up so I can collect. Debugging PL/SQL With SQL Developer When: Wednesday June 27, Session 16, 3:00 pm – 4:00 pm Me again – sorry. This time I have an entire hour to JUST talk about PL/SQL and debugging! Should you use a watch with a break condition, or a breakpoint with a passcount? How does external debugging with a Perl script work? Can I just debug an anonymous PL/SQL block. So if debugging to you is just a DBMS_OUTPUT.PUT_LINE() call, stop by and see how our IDE can help you take things to the next level! Or is that level++? Hands-on-Training SQL Developer Soup to Nuts When: Tuesday, 8:00 AM – 9:30 AM If you learn by doing, this is the session for you. Bring your own laptop or use one of the lab machines. We’ll give you a VirtualBox OEL image running 11gR2 EE Database with all the fixin’s (that’s Southern speak for Partitioning, Advanced Compression, Tuning & Diagnostic Packs, etc), TimesTen, APEX and much more. All you have to do is login and run through our lab exercises. You can start with a model and work your way up to debugging and testing your own appliction, or you can pick and choose your lessons to suit your needs. We’ll have people on hand to help you out and answer your questions. Booth Hours We’ll be in the vendor area and have our very own ‘demo pod’ for SQL Developer. Between Kris, Ashley, and I we should be able to answer your questions or show you how to ‘do that thing’ in the tool. Or just stop by and say hello! We’ll be around the following hours’ish: Sunday, June 24, 2012 6:00 PM – 8:00 PM Monday, June 25, 2012 9:00 AM – 4:30 PM Tuesday, June 26, 2012 9:30 AM – 3:30 PM Wednesday, June 27, 2012 10:15 AM – 2:00 PM No Excuses – If You Have Questions, This is Your Chance to Get Your Answers! We’re doing just about everything outside of a scavenger hunt to bring information and value to our users. Let us know what you like, what you don’t like, and we’ll do our best to do more of the former and less of the latter!

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  • How to Collect Debug Info for Oracle SQL Developer

    - by thatjeffsmith
    In a perfect world, there would be no software bugs. Developers would always test their code. QA would find any scenarios and bugs the developers hadn’t already thought of. Regression tests would be complete and flawless. But alas, we can only afford to pay mere humans here, so we will have bugs from time to time. Or sometimes you are trying to do something the software wasn’t designed for, or perhaps your machine has exhausted it’s resources trying to build the un-buildable. When you run into problems, you will need help. Developers need your help so they can help you. Surprisingly enough, feedback like this isn’t very helpful: Your program isn’t working. How can I make it work? When you are ready to work with us on the SQL Developer OTN forum, you will most likely be asked to run SQL Developer and capture the output from the command console. In case you need help with this, ere’s a step-by-step process you can follow in Windows 7 (should work in XP too.) Open a windows command window Start – Run – CMD Once it’s open, click on the window icon and select ‘Defaults.’ Change the default buffer size to be something bigger, much bigger. Set the CMD window default buffer size HIGHER Note: you only need to do this once. Navigate to your SQL Developer Installation Folder Instead of running the ‘sqldeveloper.exe’ file in the root directory, we are going to go several sub-directories down. Find the ‘bin’ sub-directory and run the ‘sqldeveloper.exe’ there. When you do this, a CMD window will open, and then you’ll see the SQL Developer application load. The SQL Developer bin directory - run the tool from here and get a logging window Use SQL Developer as normal, until it ‘breaks’ or ‘hangs’ Now, you are ready to grab the nitty-gritty information that MIGHT tell the developer what is going wrong or happening in your scenario. Click back into the CMD window Send a Ctrl+Break or a Ctrl+Pause. If you on a newer laptop that doesn’t have this key, be sure to check the ‘Fn’ subset of keys. If you need to map the BREAK or PAUSE buttons, this article might help. You can also try the on-screen keyboard in windows – just type ‘OSK’ in your START – RUN prompt. Copy the logging information from the command window – all of it We need this information, help us get it! Open a case with Oracle Support or Start a Thread on the Forums Or email me. If you’re on my blog reading this, it’s the least I can do to help Now, before you hit ‘Send’ or ‘Post’ or ‘Submit’ – be sure to add a brief description of what you were doing in the application when you ran into the problem. Even if you were doing ‘nothing,’ let us know how many connections you had open, what windows were active, etc. The more you can tell us, the higher your odds go up to getting a quick fix or at least an answer as to what is happening. Also include the following information: The version of SQL Developer you are running The version of the JDK you are using The OS you are using The version of Oracle you are connected to Now, don’t be surprised if you get asked to upgrade to a supported configuration, say ‘version 3.1 and the 1.6 JDK.’ Supporting older versions of software is fun, and while we enjoy a challenge, it may be easier for you to upgrade your way out of the problem at hand.

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  • SQLAuthority News – Don’t Be Afraid To Fool The World – Video by John Sonmez

    - by Pinal Dave
    Sometime some words and statements grabs your attention and it is hard to stop thinking about that after a while. Something similar happened a few days ago when I read the twitter statement of my friend and Pluralsight author John Sonmez. He twitted few days ago very interesting statement. “I don’t know a single successful person, who doesn’t deep down think that have the world fooled. #fooltheworld” by John Sonmez. When I read it, I was extremely intrigued by this statement. I read it many times, I shared with my family and I just could not stop interpreting this statement. It was indeed fun to read it again and again and there are so many different meanings one can take away from the statement. I know John very well, he is a  wonderful person and have very positive energy for the life. I just had to request him to build a video around it. Right after 5 days of my request, John created a wonderful video around this subject. I watched it multiple times as it was a wonderful video. I am not going to write about what was in the video much as I suggest you to watch the video itself. Here is one of the personal stories I want to share which is absolutely relevant to this video. I think my story 100% resonant the story of John. A Real Story from My Past Three years ago, I submitted a session in one of the SharePoint conference as a SQL Server session. My session was accepted and I prepared it very well. I put more than 2 month’s time to prepare for the session and I was very excited to present the session. I reached to the event place traveling thousands of the miles and I was very much excited to present the session. However, there was a little mixed up in the session. There were multiple session which were similar to my session title. One of the other speakers also had proposed a database related session and was selected. When the material went to print the printing team got confused and by mistake swapped the sessions. The other speaker got Performance with SQL Server session and I had received Performance with SharePoint session. IT was indeed a big mixed up but now that is how it was in the event guide and it was marketed the same way everything in the event. A Big Mix Up I had to talk with the event organizer and we come to the conclusion that we all had good intention but things just got mixed up and now was the time when “The show must go on“. I had a great amount of hesitation to go and present the session as I had personally never worked with Sharepoint so close in my life and my session abstracted talked about SharePoint tricks in depth. Two hours before the session I took the help of one of my friend and installed the SharePoint on my box. He showed me a few things here and there but it was never a good enough time to learn everything which I wanted to learn. The Moments of Confidence I was very scared and nervous to go on the stage as a SharePoint was not something I felt comfortable. However, I decided to go on stage with confidence as a SharePoint expert. Though I did not know SharePoint at the best, I had confidence that whatever I know is correct and I will not misguide people. I had no intention to fool people but I had no intention to accept that I am a fool and you all wasted your time and money to dedicate your time to attend my session. I decided to be honest but at the same time decided to take the session beyond my expertise. The sixty minutes of the session went very fine and I was able to manage all the difficult question at a satisfactory level. When the session was over my feeling was that I would have not presented or talked any different if I had more knowledge of the SharePoint at that time. I think it was one of my best sessions and it was reflected in the session feedback as well. I was the best speaker across all the track and my session had highest ranking. I was delighted and I learned a very valuable lesson. I must go beyond my limits and knowledge. I must aim higher and work harder. I should not lie but I should have confidence that I have a good heart and I put 100% in my efforts.  Lessions Learned Since this incident I have learned a lot about SharePoint and I am now a regular speaker at various SharePoint conferences along with SQL Server sessions. I am motivated and I am not afraid. I know people have lots of expectation from me but I have learned not to judge myself before I do my best. I leave the judgement of my efforts to my audience. I do not take the burden of the feedback on me, even though I know my audience have expected from me. I know what I know and I put my best. I must go out, if I fail, I learn from my mistake but I must keep my progress trajectory very high. As John said in the video, sometime success is not something we can achieve 100% but we can keep on going near to it. As long as we do not lose our focus from our goal and do not deviate from our progress path, we are doing things right. Reference: Pinal Dave (http://blog.sqlauthority.com)  Filed under: About Me, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • 6 Reasons Why You Can’t Move Your Cell Phone To Any Carrier You Want

    - by Chris Hoffman
    You can buy a laptop or Wi-Fi tablet and use it on Wi-Fi anywhere in the world, so why are cell phones and devices with mobile data not portable between different cellular networks in the same country? Unlike with Wi-Fi, there are many different competing cellular network standards — both around the world and within countries. Cellular carriers also like locking you to their specific network and making it difficult to move. That’s what contracts are for. Phone Locking Many phones are sold locked to a specific network. When you buy a phone from a cellular carrier, they often lock that phone to their network so you can’t take it to a competitor’s network. That’s why you’ll often need to unlock a phone before you can move it to a different cellular provider or take it to a different country and use it on a local provider instead of roaming. Cellular carriers will generally unlock your phone for you as long as you’re no longer in a contract with them. However, unlocking a cell phone you’ve paid for without your carrier’s permission is currently a crime in the USA. GSM vs. CDMA Some cellular networks use the GSM (Global System for Mobile Communications) standard, while some use CDMA (Code-division multiple access). Worldwide, most cellular networks use GSM. In the USA, both GSM and CDMA are popular. Verizon, Sprint, and other carriers that use their networks use CDMA. AT&T, T-Mobile, and other carriers that use their networks are use GSM. These are two competing standards and are not interoperable. This means you can’t simply take a phone from Verizon to T-Mobile, or from AT&T to Sprint. These carriers have incompatible phones. CDMA Restrictions CDMA is more restricted than GSM. GSM phones have SIM cards. Simply open the phone, pop out the SIM card, and pop in a new SIM card to switch carriers. (In reality, it’s more complicated thanks to phone locking and other factors here.) CDMA phones don’t have removable modules like this. All CDMA phones ship locked to a specific network and you’d have to get both your old carrier and your new carrier to cooperate to switch phones between them. In reality, many people just consider CDMA phones eternally locked to a specific carrier. Frequencies Different cellular networks throughout the USA and the rest of the world use different frequencies. These radio frequencies have to be supported by your phone’s hardware or your phone simply can’t work on a network using those frequencies. Many GSM phones support three or four bands of frequencies — 900/1800/1900 MHz, 850/1800/1900 MHz, or 850/900/1800/1900 MHz. These are sometimes called “world phones” because they allow easier roaming. This allows the manufacturer to produce a phone that will support all GSM networks in the world and allows their customers to travel with those phones. If your phone doesn’t support the appropriate frequencies, it won’t work on certain networks. LTE Bands When it comes to newer, faster LTE networks, different frequencies are still a concern. LTE frequencies are generally known as “LTE bands.” To use a smartphone on a certain LTE network, that smartphone will have to support that LTE network’s frequency. Different models of phones are often created to work on different LTE networks around the world. However, phones are generally supporting more and more LTE networks and becoming more and more interoperable over time. SIM Card Sizes The SIM cards used in GSM phones come in different sizes. Newer phones use smaller SIM cards to save space and be more compact. This isn’t a big obstacle, as the different sizes of SIM cards — full-size SIM, mini-SIM, micro-SIM, and nano-SIM are actually compatible. The only difference between them is the size of the plastic card surrounding the SIM’s chip. The actual chip is the same size between all the SIM cards. This means you can take an old SIM card and cut the plastic off until it becomes a smaller-size SIM card that fits in a modern phone. Or, you can take a smaller-size SIM card and insert it into a tray so that it becomes a larger-size SIM card that fits in an older phone. Be aware that it’s very possible to damage your SIM card and make it not work properly by cutting it to the wrong dimensions. Your cellular carrier will often be able to cut your SIM card for you or give you a new one if you want to use an old SIM card in a new phone. Hopefully they won’t overcharge you for this service, too. Be sure to check what types of networks, frequencies, and LTE bands your phone supports before trying to move it between networks. You may have to buy a new phone when moving between certain cellular carriers. Image Credit: Morgan on Flickr, 22n on Flickr

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  • New .NET Library for Accessing the Survey Monkey API

    - by Ben Emmett
    I’ve used Survey Monkey’s API for a while, and though it’s pretty powerful, there’s a lot of boilerplate each time it’s used in a new project, and the json it returns needs a bunch of processing to be able to use the raw information. So I’ve finally got around to releasing a .NET library you can use to consume the API more easily. The main advantages are: Only ever deal with strongly-typed .NET objects, making everything much more robust and a lot faster to get going Automatically handles things like rate-limiting and paging through results Uses combinations of endpoints to get all relevant data for you, and processes raw response data to map responses to questions To start, either install it using NuGet with PM> Install-Package SurveyMonkeyApi (easier option), or grab the source from https://github.com/bcemmett/SurveyMonkeyApi if you prefer to build it yourself. You’ll also need to have signed up for a developer account with Survey Monkey, and have both your API key and an OAuth token. A simple usage would be something like: string apiKey = "KEY"; string token = "TOKEN"; var sm = new SurveyMonkeyApi(apiKey, token); List<Survey> surveys = sm.GetSurveyList(); The surveys object is now a list of surveys with all the information available from the /surveys/get_survey_list API endpoint, including the title, id, date it was created and last modified, language, number of questions / responses, and relevant urls. If there are more than 1000 surveys in your account, the library pages through the results for you, making multiple requests to get a complete list of surveys. All the filtering available in the API can be controlled using .NET objects. For example you might only want surveys created in the last year and containing “pineapple” in the title: var settings = new GetSurveyListSettings { Title = "pineapple", StartDate = DateTime.Now.AddYears(-1) }; List<Survey> surveys = sm.GetSurveyList(settings); By default, whenever optional fields can be requested with a response, they will all be fetched for you. You can change this behaviour if for some reason you explicitly don’t want the information, using var settings = new GetSurveyListSettings { OptionalData = new GetSurveyListSettingsOptionalData { DateCreated = false, AnalysisUrl = false } }; Survey Monkey’s 7 read-only endpoints are supported, and the other 4 which make modifications to data might be supported in the future. The endpoints are: Endpoint Method Object returned /surveys/get_survey_list GetSurveyList() List<Survey> /surveys/get_survey_details GetSurveyDetails() Survey /surveys/get_collector_list GetCollectorList() List<Collector> /surveys/get_respondent_list GetRespondentList() List<Respondent> /surveys/get_responses GetResponses() List<Response> /surveys/get_response_counts GetResponseCounts() Collector /user/get_user_details GetUserDetails() UserDetails /batch/create_flow Not supported Not supported /batch/send_flow Not supported Not supported /templates/get_template_list Not supported Not supported /collectors/create_collector Not supported Not supported The hierarchy of objects the library can return is Survey List<Page> List<Question> QuestionType List<Answer> List<Item> List<Collector> List<Response> Respondent List<ResponseQuestion> List<ResponseAnswer> Each of these classes has properties which map directly to the names of properties returned by the API itself (though using PascalCasing which is more natural for .NET, rather than the snake_casing used by SurveyMonkey). For most users, Survey Monkey imposes a rate limit of 2 requests per second, so by default the library leaves at least 500ms between requests. You can request higher limits from them, so if you want to change the delay between requests just use a different constructor: var sm = new SurveyMonkeyApi(apiKey, token, 200); //200ms delay = 5 reqs per sec There’s a separate cap of 1000 requests per day for each API key, which the library doesn’t currently enforce, so if you think you’ll be in danger of exceeding that you’ll need to handle it yourself for now.  To help, you can see how many requests the current instance of the SurveyMonkeyApi object has made by reading its RequestsMade property. If the library encounters any errors, including communicating with the API, it will throw a SurveyMonkeyException, so be sure to handle that sensibly any time you use it to make calls. Finally, if you have a survey (or list of surveys) obtained using GetSurveyList(), the library can automatically fill in all available information using sm.FillMissingSurveyInformation(surveys); For each survey in the list, it uses the other endpoints to fill in the missing information about the survey’s question structure, respondents, and responses. This results in at least 5 API calls being made per survey, so be careful before passing it a large list. It also joins up the raw response information to the survey’s question structure, so that for each question in a respondent’s set of replies, you can access a ProcessedAnswer object. For example, a response to a dropdown question (from the /surveys/get_responses endpoint) might be represented in json as { "answers": [ { "row": "9384627365", } ], "question_id": "615487516" } Separately, the question’s structure (from the /surveys/get_survey_details endpoint) might have several possible answers, one of which might look like { "text": "Fourth item in dropdown list", "visible": true, "position": 4, "type": "row", "answer_id": "9384627365" } The library understands how this mapping works, and uses that to give you the following ProcessedAnswer object, which first describes the family and type of question, and secondly gives you the respondent’s answers as they relate to the question. Survey Monkey has many different question types, with 11 distinct data structures, each of which are supported by the library. If you have suggestions or spot any bugs, let me know in the comments, or even better submit a pull request .

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  • Download Microsoft MSDN Magazine PDF Issues For Offline Reading

    - by Kavitha
    MSDN Magazine is a must read for every Microsoft developer. It provides in-depth analysis and excellent guides on all the latest Microsoft development tools and technologies. Every month one can grab this magazine on the stands or read it online for free. What if you want to read the magazine offline on your PC or mobile devices? Just grab a PDF version of the magazine and read it whenever you want. The PDF version of MSDN magazines are very handy for travellers who don’t get access to internet always. In this post we are going to provide you links to download PDF version, source code and online version of every month MSDN Magazine issue starting from 2010. Bookmark this post and keep checking it monthly to get access to MSDN Magazine links. December 2010 Issue    Download PDF(not yet available)    Download Source Code    Read Magazine Online        November 2010 Issue    Download PDF (not yet available)    Read Magazine Online    Download Source Code       October 2010 Issue    Download PDF    Download Source Code    Read Magazine Online        September 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       August 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       July 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       June 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       May 2010 Issue      Download PDF    Download Source Code    Read Magazine Online       April 2010 Issue    Download PDF    Read Magazine Online    Download Source Code       March 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       February 2010 Issue    Download PDF    Download Source Code    Read Magazine Online       January 2010 Issue    Download PDF    Download Source Code    Read Magazine Online This article titled,Download Microsoft MSDN Magazine PDF Issues For Offline Reading, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • 10 Great Free Icon Packs To Theme Your Android Phone

    - by Chris Hoffman
    Android allows you to customize your home screen, adding widgets, arranging shortcuts and folders, choosing a background, and even replacing the included launcher entirely. You can install icon packs to theme your app icons, too. Third-party launchers use standard app icons by default, but they don’t have to. You can install icon packs that third-party launchers will use in place of standard app icons. How to Use Icon Packs To use icon packs, you’ll need to use a third-party launcher that supports them, such as Nova, Apex, ADW, Go Launcher, Holo Launcher, or Action Launcher Pro. Once you’re using a third-party launcher, you can install an icon pack and go into your launcher’s settings. You’ll find an option that allows you to choose between the icon packs you’ve installed. Many of these icon packs also include wallpapers, which you can set in the normal way. MIUI 5 Icons This icon pack offers over 1900 free icons that are similar to the icons used by the MIUi ROM developed by China’s Xiaomi Tech. The large list of icons is a big plus — this pack will give the majority of your app icons a very slick, consistent look. DCikonZ Theme DCikonZ is a free icon theme that includes a whopping 4000+ icons with a consistent look. This icon theme stands out not just because it’s huge, but also for offering for going in its own direction and avoiding the super-simple, flat look many icon packs use. Holo Icons Holo Icons replaces many app icons with simple, consistent-looking that match Google’s Holo style. If you’re a fan of Android’s Holo look, give it a try. It even tweaks many of the icons from Google’s own apps to make them look more consistent. Square Icon Pack Square Icon Pack turns your icons into simple squares. Even Google Chrome becomes an orb instead of a square. This makes every icon a consistent size and offers a unique look. The icons here almost look a bit like the small-size tiles available on Windows Phone and Windows 8.1. The free version doesn’t offer as many icons as the paid version, but it does offer icons for many popular apps. Rounded Want rounded icons instead? Try the Rounded icon theme, which offers simple rounded icons. The developer says they’re inspired by the consistently round icons used on Mozilla’s Firefox OS. Crumbled Icon Pack Crumbled Icon Pack applies an effect that makes icons look as if they’r crumbling. Rather than theming individual icons, Crumbled Icon Pack adds an effect to every app icon on your device. This means that all your app icons will be themed and consistent. Dainty Icon Pack Is your Android home screen too colorful? Dainty Icon Pack offers simple, gray-on-white icons for over 1200 apps. It’d be ideal over a simple background. The contrast may be a bit low here with the gray-on-white, but it’s otherwise very slick. Simplex Icons Simplex Icons offers more contrast, with black-on-gray icons. This icon pack could simplify busy home screens, allowing photographic wallpapers to come through. Min Icon Set Min attempts to go as minimal as possible, offering simple white icons for over 570 apps. It would be ideal over a simple wallpaper with app names hidden in your launcher, offering a calming, minimal home screen. For apps it doesn’t recognize, it will enclose part of the app’s icon in a white circle. Elegance Elegance goes in another direction entirely, offering icons that incorporate more details and gradients rather than going for minimalism. Its over 1200 icons offer another good option for people who aren’t into the minimal, flat look. Icon pack designers generally have to create and include their own icons to replace icons associated with specific apps, so you’ll probably find a few of your app icons aren’t replaced with most of these themes. Of course, a standard Android phone without an icon pack doesn’t have consistent icons, either. Even if all the icons in your app drawer aren’t themed, the few app icons you have on your home screen will be if you use widely used apps.     

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  • SQL Authority News – Play by Play with Pinal Dave – A Birthday Gift

    - by Pinal Dave
    Today is my birthday. Personal Note When I was young, I was always looking forward to my birthday as on this day, I used to get gifts from everybody. Now when I am getting old on each of my birthday, I have almost same feeling but the direction is different. Now on each of my birthday, I feel like giving gifts to everybody. I have received lots of support, love and respect from everybody; and now I must return it back.Well, on this birthday, I have very unique gifts for everybody – my latest course on SQL Server. How I Tune Performance I often get questions where I am asked how do I work on a normal day. I am often asked that how do I work when I have performance tuning project is assigned to me. Lots of people have expressed their desire that they want me to explain and demonstrate my own method of solving performance problem when I am facing real world problem. It is a pretty difficult task as in the real world, nothing goes as planned and usually planned demonstrations have no place there. The real world, demands real solutions and in a timely fashion. If a consultant goes to industry and does not demonstrate his/her capabilities in very first few minutes, it does not matter how much fame he/she is, the door is shown to them eventually. It is true and in my early career, I have faced it quite commonly. I have learned the trick to be honest from the start and request absolutely transparent communication from the organization where I am to consult. Play by Play Play by Play is a very unique setup. It is not planned and it is a step by step course. It is like a reality show – a very real encounter to the problem and real problem solving approach. I had a great time doing this course. Geoffrey Grosenbach (VP of Pluralsight) sits down with me to see what a SQL Server Admin does in the real world. This Play-by-Play focuses on SQL Server performance tuning and I go over optimizing queries and fine-tuning the server. The table of content of this course is very simple. Introduction In the introduction I explained my basic strategies when I am approached by a customer for performance tuning. Basic Information Gathering In this module I explain how I do gather various information for performance tuning project. It is very crucial to demonstrate to customers for consultant his capability of solving problem. I attempt to resolve a small problem which gives a big positive impact on performance, consultant have to gather proper information from the start. I demonstrate in this module, how one can collect all the important performance tuning metrics. Removing Performance Bottleneck In this module, I build upon the previous module’s statistics collected. I analysis various performance tuning measures and immediately start implementing various tweaks on the performance, which will start improving the performance of my server. This is a very effective method and it gives immediate return of efforts. Index Optimization Indexes are considered as a silver bullet for performance tuning. However, it is not true always there are plenty of examples where indexes even performs worst after implemented. The key is to understand a few of the basic properties of the index and implement the right things at the right time. In this module, I describe in detail how to do index optimizations and what are right and wrong with Index. If you are a DBA or developer, and if your application is running slow – this is must attend module for you. I have some really interesting stories to tell as well. Optimize Query with Rewrite Every problem has more than one solution, in this module we will see another very famous, but hard to master skills for performance tuning – Query Rewrite. There are few do’s and don’ts for any query rewrites. I take a very simple example and demonstrate how query rewrite can improve the performance of the query at many folds. I also share some real world funny stories in this module. This course is hosted at Pluralsight. You will need a valid login for Pluralsight to watch  Play by Play: Pinal Dave course. You can also sign up for FREE Trial of Pluralsight to watch this course. As today is my birthday – I will give 10 people (randomly) who will express their desire to learn this course, a free code. Please leave your comment and I will send you free code to watch this course for free. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLAuthority News, T SQL, Video

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  • SQL Developer Data Modeler v3.3 Early Adopter: Collaborative Design via Excel?

    - by thatjeffsmith
    As you may have heard last week, we have a new version of Oracle SQL Developer Data Modeler now available as an Early Adopter release. Version 3.3 has quite a few new features and I’ll be previewing them here. Today’s topic is our new Excel integration. It builds off of last week’s lesson: Search, so you may want to go read that first. They say it takes a village to raise a child. I say it takes a team to build a data model. You have your techie folks, your business folks, your in-betweeners, and your database geeks. Who gets to define how customers are represented and stored in your database? That data lives forever, so you better get it right from the beginning, or you’ll be living in a hacker’s paradise for years to come. Lots of good rantings, ravings, and advice on this topic in general on Karen Lopez’s (@datachick) blog. But let’s say you are the primary modeler on a project. You dutifully interview the business folks for their requirements. You sit down and start to model and think you’re pretty close. Now you need someone to confirm your assumptions and provide some feedback. Do you send your model over? Take a screenshot and blow it up on a whiteboard? Export to HTML and let them take a magic marker to their monitors? Or maybe you bite the bullet and install your modeling software on their desktops and take the hours or days required to train them up on how to use the the tool. Wouldn’t it be nice if they could just mark up their corrections in Excel and let you suck the updates back in? This is what we have started to build in Oracle SQL Developer Data Modeler. Let’s say you have a new table called ‘UT_STARTUPS.’ It looks a little something like this: A table in Oracle SQL Developer Data Modeler What I would like to do is have my team or co-worker review how I have defined those columns. Perhaps TIMESTAMP is overkill or maybe the column names themselves aren’t up to snuff. What I am going to do is now search for all the columns in my table, then export that to Excel. So do a search for UT_STARTUPS. Search, filter, then Report With the filter set to ‘Columns,’ if I do a report I’ll be only getting the columns that are resolving to my search term. So as long as my table name is unique in the model, I should get what I’m looking for. Here’s what I see when I click on the Report button: XLS or XLSX, either format is just fine I want to decide how the Column data is exported to Excel though, so I’m going to create a report template that I can use going forward. So click the ‘Manage’ button and setup a new template. I’m going to call mine ‘CollaborativeDevelopment.’ The templates allow me to define what properties are included in the reports. Once this is set, I’ll have the XLS file generated, and get to work Now let the Excel junkies do their stuff Note that not ALL of the report properties are update-able (yes, I made up a new word there) via Excel. We’ll have the full list of properties documented going forward, but in my Excel sheet, note that I can’t change the table name or the data types for the columns. I’m going to update some column names and supply ‘nice’ comments so the database users know what’s what. Here’s my input for the designer/architect/database dude: Be kind, please rew…use comments. Save the file, email it back to your modeler. Update the model from Excel That’s right, it’s a right mouse click from your model in the tree If everything goes right, you’ll see a nice confirmation message: It’s alive! Another to-do item on tap – making this dialog more informative. We’ll be showing exactly what in your model was updated from Excel. Let’s take another look at the model now Voila! Why are we doing this again? The goal is to reduce the number of round-trips from the modeler and the business process owner. One is used to working with Excel – why not allow them to mark up their changes in the tool they already know? This is an early adopter release and I anticipate this feature getting a good bit of tuning up before we release. Why don’t you download 3.3, give it a whirl, and let us know what you think?

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  • SQL SERVER – Powershell – Importing CSV File Into Database – Video

    - by pinaldave
    Laerte Junior is my very dear friend and Powershell Expert. On my request he has agreed to share Powershell knowledge with us. Laerte Junior is a SQL Server MVP and, through his technology blog and simple-talk articles, an active member of the Microsoft community in Brasil. He is a skilled Principal Database Architect, Developer, and Administrator, specializing in SQL Server and Powershell Programming with over 8 years of hands-on experience. He holds a degree in Computer Science, has been awarded a number of certifications (including MCDBA), and is an expert in SQL Server 2000 / SQL Server 2005 / SQL Server 2008 technologies. Let us read the blog post in his own words. I was reading an excellent post from my great friend Pinal about loading data from CSV files, SQL SERVER – Importing CSV File Into Database – SQL in Sixty Seconds #018 – Video,   to SQL Server and was honored to write another guest post on SQL Authority about the magic of the PowerShell. The biggest stuff in TechEd NA this year was PowerShell. Fellows, if you still don’t know about it, it is better to run. Remember that The Core Servers to SQL Server are the future and consequently the Shell. You don’t want to be out of this, right? Let’s see some PowerShell Magic now. To start our tour, first we need to download these two functions from Powershell and SQL Server Master Jedi Chad Miller.Out-DataTable and Write-DataTable. Save it in a module and add it in your profile. In my case, the module is called functions.psm1. To have some data to play, I created 10 csv files with the same content. I just put the SQL Server Errorlog into a csv file and created 10 copies of it. #Just create a CSV with data to Import. Using SQLErrorLog [reflection.assembly]::LoadWithPartialName(“Microsoft.SqlServer.Smo”) $ServerInstance=new-object (“Microsoft.SqlServer.Management.Smo.Server“) $Env:Computername $ServerInstance.ReadErrorLog() | export-csv-path“c:\SQLAuthority\ErrorLog.csv”-NoTypeInformation for($Count=1;$Count-le 10;$count++)  {       Copy-Item“c:\SQLAuthority\Errorlog.csv”“c:\SQLAuthority\ErrorLog$($count).csv” } Now in my path c:\sqlauthority, I have 10 csv files : Now it is time to create a table. In my case, the SQL Server is called R2D2 and the Database is SQLServerRepository and the table is CSV_SQLAuthority. CREATE TABLE [dbo].[CSV_SQLAuthority]( [LogDate] [datetime] NULL, [Processinfo] [varchar](20) NULL, [Text] [varchar](MAX) NULL ) Let’s play a little bit. I want to import synchronously all csv files from the path to the table: #Importing synchronously $DataImport=Import-Csv-Path ( Get-ChildItem“c:\SQLAuthority\*.csv”) $DataTable=Out-DataTable-InputObject$DataImport Write-DataTable-ServerInstanceR2D2-DatabaseSQLServerRepository-TableNameCSV_SQLAuthority-Data$DataTable Very cool, right? Let’s do it asynchronously and in background using PowerShell  Jobs: #If you want to do it to all asynchronously Start-job-Name‘ImportingAsynchronously‘ ` -InitializationScript  {IpmoFunctions-Force-DisableNameChecking} ` -ScriptBlock {    ` $DataImport=Import-Csv-Path ( Get-ChildItem“c:\SQLAuthority\*.csv”) $DataTable=Out-DataTable-InputObject$DataImport Write-DataTable   -ServerInstance“R2D2″`                   -Database“SQLServerRepository“`                   -TableName“CSV_SQLAuthority“`                   -Data$DataTable             } Oh, but if I have csv files that are large in size and I want to import each one asynchronously. In this case, this is what should be done: Get-ChildItem“c:\SQLAuthority\*.csv” | % { Start-job-Name“$($_)” ` -InitializationScript  {IpmoFunctions-Force-DisableNameChecking} ` -ScriptBlock { $DataImport=Import-Csv-Path$args[0]                $DataTable=Out-DataTable-InputObject$DataImport                Write-DataTable-ServerInstance“R2D2″`                               -Database“SQLServerRepository“`                               -TableName“CSV_SQLAuthority“`                               -Data$DataTable             } -ArgumentList$_.fullname } How cool is that? Let’s make the funny stuff now. Let’s schedule it on an SQL Server Agent Job. If you are using SQL Server 2012, you can use the PowerShell Job Step. Otherwise you need to use a CMDexec job step calling PowerShell.exe. We will use the second option. First, create a ps1 file called ImportCSV.ps1 with the script above and save it in a path. In my case, it is in c:\temp\automation. Just add the line at the end: Get-ChildItem“c:\SQLAuthority\*.csv” | % { Start-job-Name“$($_)” ` -InitializationScript  {IpmoFunctions-Force-DisableNameChecking} ` -ScriptBlock { $DataImport=Import-Csv-Path$args[0]                $DataTable=Out-DataTable-InputObject$DataImport                Write-DataTable-ServerInstance“R2D2″`                               -Database“SQLServerRepository“`                               -TableName“CSV_SQLAuthority“`                               -Data$DataTable             } -ArgumentList$_.fullname } Get-Job | Wait-Job | Out-Null Remove-Job -State Completed Why? See my post Dooh PowerShell Trick–Running Scripts That has Posh Jobs on a SQL Agent Job Remember, this trick is for  ALL scripts that will use PowerShell Jobs and any kind of schedule tool (SQL Server agent, Windows Schedule) Create a Job Called ImportCSV and a step called Step_ImportCSV and choose CMDexec. Then you just need to schedule or run it. I did a short video (with matching good background music) and you can see it at: That’s it guys. C’mon, join me in the #PowerShellLifeStyle. You will love it. If you want to check what we can do with PowerShell and SQL Server, don’t miss Laerte Junior LiveMeeting on July 18. You can have more information in : LiveMeeting VC PowerShell PASS–Troubleshooting SQL Server With PowerShell–English Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology, Video Tagged: Powershell

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  • F# for the C# Programmer

    - by mbcrump
    Are you a C# Programmer and can’t make it past a day without seeing or hearing someone mention F#?  Today, I’m going to walk you through your first F# application and give you a brief introduction to the language. Sit back this will only take about 20 minutes. Introduction Microsoft's F# programming language is a functional language for the .NET framework that was originally developed at Microsoft Research Cambridge by Don Syme. In October 2007, the senior vice president of the developer division at Microsoft announced that F# was being officially productized to become a fully supported .NET language and professional developers were hired to create a team of around ten people to build the product version. In September 2008, Microsoft released the first Community Technology Preview (CTP), an official beta release, of the F# distribution . In December 2008, Microsoft announced that the success of this CTP had encouraged them to escalate F# and it is now will now be shipped as one of the core languages in Visual Studio 2010 , alongside C++, C# 4.0 and VB. The F# programming language incorporates many state-of-the-art features from programming language research and ossifies them in an industrial strength implementation that promises to revolutionize interactive, parallel and concurrent programming. Advantages of F# F# is the world's first language to combine all of the following features: Type inference: types are inferred by the compiler and generic definitions are created automatically. Algebraic data types: a succinct way to represent trees. Pattern matching: a comprehensible and efficient way to dissect data structures. Active patterns: pattern matching over foreign data structures. Interactive sessions: as easy to use as Python and Mathematica. High performance JIT compilation to native code: as fast as C#. Rich data structures: lists and arrays built into the language with syntactic support. Functional programming: first-class functions and tail calls. Expressive static type system: finds bugs during compilation and provides machine-verified documentation. Sequence expressions: interrogate huge data sets efficiently. Asynchronous workflows: syntactic support for monadic style concurrent programming with cancellations. Industrial-strength IDE support: multithreaded debugging, and graphical throwback of inferred types and documentation. Commerce friendly design and a viable commercial market. Lets try a short program in C# then F# to understand the differences. Using C#: Create a variable and output the value to the console window: Sample Program. using System;   namespace ConsoleApplication9 {     class Program     {         static void Main(string[] args)         {             var a = 2;             Console.WriteLine(a);             Console.ReadLine();         }     } } A breeze right? 14 Lines of code. We could have condensed it a bit by removing the “using” statment and tossing the namespace. But this is the typical C# program. Using F#: Create a variable and output the value to the console window: To start, open Visual Studio 2010 or Visual Studio 2008. Note: If using VS2008, then please download the SDK first before getting started. If you are using VS2010 then you are already setup and ready to go. So, click File-> New Project –> Other Languages –> Visual F# –> Windows –> F# Application. You will get the screen below. Go ahead and enter a name and click OK. Now, you will notice that the Solution Explorer contains the following: Double click the Program.fs and enter the following information. Hit F5 and it should run successfully. Sample Program. open System let a = 2        Console.WriteLine a As Shown below: Hmm, what? F# did the same thing in 3 lines of code. Show me the interactive evaluation that I keep hearing about. The F# development environment for Visual Studio 2010 provides two different modes of execution for F# code: Batch compilation to a .NET executable or DLL. (This was accomplished above). Interactive evaluation. (Demo is below) The interactive session provides a > prompt, requires a double semicolon ;; identifier at the end of a code snippet to force evaluation, and returns the names (if any) and types of resulting definitions and values. To access the F# prompt, in VS2010 Goto View –> Other Window then F# Interactive. Once you have the interactive window type in the following expression: 2+3;; as shown in the screenshot below: I hope this guide helps you get started with the language, please check out the following books for further information. F# Books for further reading   Foundations of F# Author: Robert Pickering An introduction to functional programming with F#. Including many samples, this book walks through the features of the F# language and libraries, and covers many of the .NET Framework features which can be leveraged with F#.       Functional Programming for the Real World: With Examples in F# and C# Authors: Tomas Petricek and Jon Skeet An introduction to functional programming for existing C# developers written by Tomas Petricek and Jon Skeet. This book explains the core principles using both C# and F#, shows how to use functional ideas when designing .NET applications and presents practical examples such as design of domain specific language, development of multi-core applications and programming of reactive applications.

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  • How to Buy an SD Card: Speed Classes, Sizes, and Capacities Explained

    - by Chris Hoffman
    Memory cards are used in digital cameras, music players, smartphones, tablets, and even laptops. But not all SD cards are created equal — there are different speed classes, physical sizes, and capacities to consider. Different devices require different types of SD cards. Here are the differences you’ll need to keep in mind when picking out the right SD card for your device. Speed Class In a nutshell, not all SD cards offer the same speeds. This matters for some tasks more than it matters for others. For example, if you’re a professional photographer taking photos in rapid succession on a DSLR camera saving them in high-resolution RAW format, you’ll want a fast SD card so your camera can save them as fast as possible. A fast SD card is also important if you want to record high-resolution video and save it directly to the SD card. If you’re just taking a few photos on a typical consumer camera or you’re just using an SD card to store some media files on your smartphone, the speed isn’t as important. Manufacturers use “speed classes” to measure an SD card’s speed. The SD Association that defines the SD card standard doesn’t actually define the exact speeds associated with these classes, but they do provide guidelines. There are four different speed classes — 10, 8, 4, and 2. 10 is the fastest, while 2 is the slowest. Class 2 is suitable for standard definition video recording, while classes 4 and 6 are suitable for high-definition video recording. Class 10 is suitable for “full HD video recording” and “HD still consecutive recording.” There are also two Ultra High Speed (UHS) speed classes, but they’re more expensive and are designed for professional use. UHS cards are designed for devices that support UHS. Here are the associated logos, in order from slowest to fastest:       You’ll probably be okay with a class 4 or 6 card for typical use in a digital camera, smartphone, or tablet. Class 10 cards are ideal if you’re shooting high-resolution videos or RAW photos. Class 2 cards are a bit on the slow side these days, so you may want to avoid them for all but the cheapest digital cameras. Even a cheap smartphone can record HD video, after all. An SD card’s speed class is identified on the SD card itself. You’ll also see the speed class on the online store listing or on the card’s packaging when purchasing it. For example, in the below photo, the middle SD card is speed class 4, while the two other cards are speed class 6. If you see no speed class symbol, you have a class 0 SD card. These cards were designed and produced before the speed class rating system was introduced. They may be slower than even a class 2 card. Physical Size Different devices use different sizes of SD cards. You’ll find standard-size CD cards, miniSD cards, and microSD cards. Standard SD cards are the largest, although they’re still very small. They measure 32x24x2.1 mm and weigh just two grams. Most consumer digital cameras for sale today still use standard SD cards. They have the standard “cut corner”  design. miniSD cards are smaller than standard SD cards, measuring 21.5x20x1.4 mm and weighing about 0.8 grams. This is the least common size today. miniSD cards were designed to be especially small for mobile phones, but we now have a smaller size. microSD cards are the smallest size of SD card, measuring 15x11x1 mm and weighing just 0.25 grams. These cards are used in most cell phones and smartphones that support SD cards. They’re also used in many other devices, such as tablets. SD cards will only fit into marching slots. You can’t plug a microSD card into a standard SD card slot — it won’t fit. However, you can purchase an adapter that allows you to plug a smaller SD card into a larger SD card’s form and fit it into the appropriate slot. Capacity Like USB flash drives, hard drives, solid-state drives, and other storage media, different SD cards can have different amounts of storage. But the differences between SD card capacities don’t stop there. Standard SDSC (SD) cards are 1 MB to 2 GB in size, or perhaps 4 GB in size — although 4 GB is non-standard. The SDHC standard was created later, and allows cards 2 GB to 32 GB in size. SDXC is a more recent standard that allows cards 32 GB to 2 TB in size. You’ll need a device that supports SDHC or SDXC cards to use them. At this point, the vast majority of devices should support SDHC. In fact, the SD cards you have are probably SDHC cards. SDXC is newer and less common. When buying an SD card, you’ll need to buy the right speed class, size, and capacity for your needs. Be sure to check what your device supports and consider what speed and capacity you’ll actually need. Image Credit: Ryosuke SEKIDO on Flickr, Clive Darra on Flickr, Steven Depolo on Flickr

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  • How to Share Files Between User Accounts on Windows, Linux, or OS X

    - by Chris Hoffman
    Your operating system provides each user account with its own folders when you set up several different user accounts on the same computer. Shared folders allow you to share files between user accounts. This process works similarly on Windows, Linux, and Mac OS X. These are all powerful multi-user operating systems with similar folder and file permission systems. Windows On Windows, the “Public” user’s folders are accessible to all users. You’ll find this folder under C:\Users\Public by default. Files you place in any of these folders will be accessible to other users, so it’s a good way to share music, videos, and other types of files between users on the same computer. Windows even adds these folders to each user’s libraries by default. For example, a user’s Music library contains the user’s music folder under C:\Users\NAME\as well as the public music folder under C:\Users\Public\. This makes it easy for each user to find the shared, public files. It also makes it easy to make a file public — just drag and drop a file from the user-specific folder to the public folder in the library. Libraries are hidden by default on Windows 8.1, so you’ll have to unhide them to do this. These Public folders can also be used to share folders publically on the local network. You’ll find the Public folder sharing option under Advanced sharing settings in the Network and Sharing Control Panel. You could also choose to make any folder shared between users, but this will require messing with folder permissions in Windows. To do this, right-click a folder anywhere in the file system and select Properties. Use the options on the Security tab to change the folder’s permissions and make it accessible to different user accounts. You’ll need administrator access to do this. Linux This is a bit more complicated on Linux, as typical Linux distributions don’t come with a special user folder all users have read-write access to. The Public folder on Ubuntu is for sharing files between computers on a network. You can use Linux’s permissions system to give other user accounts read or read-write access to specific folders. The process below is for Ubuntu 14.04, but it should be identical on any other Linux distribution using GNOME with the Nautilus file manager. It should be similar for other desktop environments, too. Locate the folder you want to make accessible to other users, right-click it, and select Properties. On the Permissions tab, give “Others” the “Create and delete files” permission. Click the Change Permissions for Enclosed Files button and give “Others” the “Read and write” and “Create and Delete Files” permissions. Other users on the same computer will then have read and write access to your folder. They’ll find it under /home/YOURNAME/folder under Computer. To speed things up, they can create a link or bookmark to the folder so they always have easy access to it. Mac OS X Mac OS X creates a special Shared folder that all user accounts have access to. This folder is intended for sharing files between different user accounts. It’s located at /Users/Shared. To access it, open the Finder and click Go > Computer. Navigate to Macintosh HD > Users > Shared. Files you place in this folder can be accessed by any user account on your Mac. These tricks are useful if you’re sharing a computer with other people and you all have your own user accounts — maybe your kids have their own limited accounts. You can share a music library, downloads folder, picture archive, videos, documents, or anything else you like without keeping duplicate copies.

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  • How to Use Steam In-Home Streaming

    - by Chris Hoffman
    Steam’s In-Home Streaming is now available to everyone, allowing you to stream PC games from one PC to another PC on the same local network. Use your gaming PC to power your laptops and home theater system. This feature doesn’t allow you to stream games over the Internet, only the same local network. Even if you tricked Steam, you probably wouldn’t get good streaming performance over the Internet. Why Stream? When you use Steam In-Home streaming, one PC sends its video and audio to another PC. The other PC views the video and audio like it’s watching a movie, sending back mouse, keyboard, and controller input to the other PC. This allows you to have a fast gaming PC power your gaming experience on slower PCs. For example, you could play graphically demanding games on a laptop in another room of your house, even if that laptop has slower integrated graphics. You could connect a slower PC to your television and use your gaming PC without hauling it into a different room in your house. Streaming also enables cross-platform compatibility. You could have a Windows gaming PC and stream games to a Mac or Linux system. This will be Valve’s official solution for compatibility with old Windows-only games on the Linux (Steam OS) Steam Machines arriving later this year. NVIDIA offers their own game streaming solution, but it requires certain NVIDIA graphics hardware and can only stream to an NVIDIA Shield device. How to Get Started In-Home Streaming is simple to use and doesn’t require any complex configuration — or any configuration, really. First, log into the Steam program on a Windows PC. This should ideally be a powerful gaming PC with a powerful CPU and fast graphics hardware. Install the games you want to stream if you haven’t already — you’ll be streaming from your PC, not from Valve’s servers. (Valve will eventually allow you to stream games from Mac OS X, Linux, and Steam OS systems, but that feature isn’t yet available. You can still stream games to these other operating systems.) Next, log into Steam on another computer on the same network with the same Steam username. Both computers have to be on the same subnet of the same local network. You’ll see the games installed on your other PC in the Steam client’s library. Click the Stream button to start streaming a game from your other PC. The game will launch on your host PC, and it will send its audio and video to the PC in front of you. Your input on the client will be sent back to the server. Be sure to update Steam on both computers if you don’t see this feature. Use the Steam > Check for Updates option within Steam and install the latest update. Updating to the latest graphics drivers for your computer’s hardware is always a good idea, too. Improving Performance Here’s what Valve recommends for good streaming performance: Host PC: A quad-core CPU for the computer running the game, minimum. The computer needs enough processor power to run the game, compress the video and audio, and send it over the network with low latency. Streaming Client: A GPU that supports hardware-accelerated H.264 decoding on the client PC. This hardware is included on all recent laptops and PCs. Ifyou have an older PC or netbook, it may not be able to decode the video stream quickly enough. Network Hardware: A wired network connection is ideal. You may have success with wireless N or AC networks with good signals, but this isn’t guaranteed. Game Settings: While streaming a game, visit the game’s setting screen and lower the resolution or turn off VSync to speed things up. In-Home Steaming Settings: On the host PC, click Steam > Settings and select In-Home Streaming to view the In-Home Streaming settings. You can modify your streaming settings to improve performance and reduce latency. Feel free to experiment with the options here and see how they affect performance — they should be self-explanatory. Check Valve’s In-Home Streaming documentation for troubleshooting information. You can also try streaming non-Steam games. Click Games > Add a Non-Steam Game to My Library on your host PC and add a PC game you have installed elsewhere on your system. You can then try streaming it from your client PC. Valve says this “may work but is not officially supported.” Image Credit: Robert Couse-Baker on Flickr, Milestoned on Flickr

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  • .NET Security Part 3

    - by Simon Cooper
    You write a security-related application that allows addins to be used. These addins (as dlls) can be downloaded from anywhere, and, if allowed to run full-trust, could open a security hole in your application. So you want to restrict what the addin dlls can do, using a sandboxed appdomain, as explained in my previous posts. But there needs to be an interaction between the code running in the sandbox and the code that created the sandbox, so the sandboxed code can control or react to things that happen in the controlling application. Sandboxed code needs to be able to call code outside the sandbox. Now, there are various methods of allowing cross-appdomain calls, the two main ones being .NET Remoting with MarshalByRefObject, and WCF named pipes. I’m not going to cover the details of setting up such mechanisms here, or which you should choose for your specific situation; there are plenty of blogs and tutorials covering such issues elsewhere. What I’m going to concentrate on here is the more general problem of running fully-trusted code within a sandbox, which is required in most methods of app-domain communication and control. Defining assemblies as fully-trusted In my last post, I mentioned that when you create a sandboxed appdomain, you can pass in a list of assembly strongnames that run as full-trust within the appdomain: // get the Assembly object for the assembly Assembly assemblyWithApi = ... // get the StrongName from the assembly's collection of evidence StrongName apiStrongName = assemblyWithApi.Evidence.GetHostEvidence<StrongName>(); // create the sandbox AppDomain sandbox = AppDomain.CreateDomain( "Sandbox", null, appDomainSetup, restrictedPerms, apiStrongName); Any assembly that is loaded into the sandbox with a strong name the same as one in the list of full-trust strong names is unconditionally given full-trust permissions within the sandbox, irregardless of permissions and sandbox setup. This is very powerful! You should only use this for assemblies that you trust as much as the code creating the sandbox. So now you have a class that you want the sandboxed code to call: // within assemblyWithApi public class MyApi { public static void MethodToDoThings() { ... } } // within the sandboxed dll public class UntrustedSandboxedClass { public void DodgyMethod() { ... MyApi.MethodToDoThings(); ... } } However, if you try to do this, you get quite an ugly exception: MethodAccessException: Attempt by security transparent method ‘UntrustedSandboxedClass.DodgyMethod()’ to access security critical method ‘MyApi.MethodToDoThings()’ failed. Security transparency, which I covered in my first post in the series, has entered the picture. Partially-trusted code runs at the Transparent security level, fully-trusted code runs at the Critical security level, and Transparent code cannot under any circumstances call Critical code. Security transparency and AllowPartiallyTrustedCallersAttribute So the solution is easy, right? Make MethodToDoThings SafeCritical, then the transparent code running in the sandbox can call the api: [SecuritySafeCritical] public static void MethodToDoThings() { ... } However, this doesn’t solve the problem. When you try again, exactly the same exception is thrown; MethodToDoThings is still running as Critical code. What’s going on? By default, a fully-trusted assembly always runs Critical code, irregardless of any security attributes on its types and methods. This is because it may not have been designed in a secure way when called from transparent code – as we’ll see in the next post, it is easy to open a security hole despite all the security protections .NET 4 offers. When exposing an assembly to be called from partially-trusted code, the entire assembly needs a security audit to decide what should be transparent, safe critical, or critical, and close any potential security holes. This is where AllowPartiallyTrustedCallersAttribute (APTCA) comes in. Without this attribute, fully-trusted assemblies run Critical code, and partially-trusted assemblies run Transparent code. When this attribute is applied to an assembly, it confirms that the assembly has had a full security audit, and it is safe to be called from untrusted code. All code in that assembly runs as Transparent, but SecurityCriticalAttribute and SecuritySafeCriticalAttribute can be applied to individual types and methods to make those run at the Critical or SafeCritical levels, with all the restrictions that entails. So, to allow the sandboxed assembly to call the full-trust API assembly, simply add APCTA to the API assembly: [assembly: AllowPartiallyTrustedCallers] and everything works as you expect. The sandboxed dll can call your API dll, and from there communicate with the rest of the application. Conclusion That’s the basics of running a full-trust assembly in a sandboxed appdomain, and allowing a sandboxed assembly to access it. The key is AllowPartiallyTrustedCallersAttribute, which is what lets partially-trusted code call a fully-trusted assembly. However, an assembly with APTCA applied to it means that you have run a full security audit of every type and member in the assembly. If you don’t, then you could inadvertently open a security hole. I’ll be looking at ways this can happen in my next post.

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  • Online Password Security Tactics

    - by BuckWoody
    Recently two more large databases were attacked and compromised, one at the popular Gawker Media sites and the other at McDonald’s. Every time this kind of thing happens (which is FAR too often) it should remind the technical professional to ensure that they secure their systems correctly. If you write software that stores passwords, it should be heavily encrypted, and not human-readable in any storage. I advocate a different store for the login and password, so that if one is compromised, the other is not. I also advocate that you set a bit flag when a user changes their password, and send out a reminder to change passwords if that bit isn’t changed every three or six months.    But this post is about the *other* side – what to do to secure your own passwords, especially those you use online, either in a cloud service or at a provider. While you’re not in control of these breaches, there are some things you can do to help protect yourself. Most of these are obvious, but they contain a few little twists that make the process easier.   Use Complex Passwords This is easily stated, and probably one of the most un-heeded piece of advice. There are three main concepts here: ·         Don’t use a dictionary-based word ·         Use mixed case ·         Use punctuation, special characters and so on   So this: password Isn’t nearly as safe as this: P@ssw03d   Of course, this only helps if the site that stores your password encrypts it. Gawker does, so theoretically if you had the second password you’re in better shape, at least, than the first. Dictionary words are quickly broken, regardless of the encryption, so the more unusual characters you use, and the farther away from the dictionary words you get, the better.   Of course, this doesn’t help, not even a little, if the site stores the passwords in clear text, or the key to their encryption is broken. In that case…   Use a Different Password at Every Site What? I have hundreds of sites! Are you kidding me? Nope – I’m not. If you use the same password at every site, when a site gets attacked, the attacker will store your name and password value for attacks at other sites. So the only safe thing to do is to use different names or passwords (or both) at each site. Of course, most sites use your e-mail as a username, so you’re kind of hosed there. So even though you have hundreds of sites you visit, you need to have at least a different password at each site.   But it’s easier than you think – if you use an algorithm.   What I’m describing is to pick a “root” password, and then modify that based on the site or purpose. That way, if the site is compromised, you can still use that root password for the other sites.   Let’s take that second password: P@ssw03d   And now you can append, prepend or intersperse that password with other characters to make it unique to the site. That way you can easily remember the root password, but make it unique to the site. For instance, perhaps you read a lot of information on Gawker – how about these:   P@ssw03dRead ReadP@ssw03d PR@esasdw03d   If you have lots of sites, tracking even this can be difficult, so I recommend you use password software such as Password Safe or some other tool to have a secure database of your passwords at each site. DO NOT store this on the web. DO NOT use an Office document (Microsoft or otherwise) that is “encrypted” – the encryption office automation packages use is very trivial, and easily broken. A quick web search for tools to do that should show you how bad a choice this is.   Change Your Password on a Schedule I know. It’s a real pain. And it doesn’t seem worth it…until your account gets hacked. A quick note here – whenever a site gets hacked (and I find out about it) I change the password at that site immediately (or quit doing business with them) and then change the root password on every site, as quickly as I can.   If you follow the tip above, it’s not as hard. Just add another number, year, month, day, something like that into the mix. It’s not unlike making a Primary Key in an RDBMS.   P@ssw03dRead10242010   Change the site, and then update your password database. I do this about once a month, on the first or last day, during staff meetings. (J)   If you have other tips, post them here. We can all learn from each other on this.

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  • Using SQL Source Control with Fortress or Vault &ndash; Part 1

    - by AjarnMark
    I am fanatical when it comes to managing the source code for my company.  Everything that we build (in source form) gets put into our source control management system.  And I’m not just talking about the UI and middle-tier code written in C# and ASP.NET, but also the back-end database stuff, which at times has been a pain.  We even script out our Scheduled Jobs and keep a copy of those under source control. The UI and middle-tier stuff has long been easy to manage as we mostly use Visual Studio which has integration with source control systems built in.  But the SQL code has been a little harder to deal with.  I have been doing this for many years, well before Microsoft came up with Data Dude, so I had already established a methodology that, while not as smooth as VS, nonetheless let me keep things well controlled, and allowed doing my database development in my tool of choice, Query Analyzer in days gone by, and now SQL Server Management Studio.  It just makes sense to me that if I’m going to do database development, let’s use the database tool set.  (Although, I have to admit I was pretty impressed with the demo of Juneau that Don Box did at the PASS Summit this year.)  So as I was saying, I had developed a methodology that worked well for us (and I’ll probably outline in a future post) but it could use some improvement. When Solutions and Projects were first introduced in SQL Management Studio, I thought we were finally going to get our same experience that we have in Visual Studio.  Well, let’s say I was underwhelmed by Version 1 in SQL 2005, and apparently so were enough other people that by the time SQL 2008 came out, Microsoft decided that Solutions and Projects would be deprecated and completely removed from a future version.  So much for that idea. Then I came across SQL Source Control from Red-Gate.  I have used several tools from Red-Gate in the past, including my favorites SQL Compare, SQL Prompt, and SQL Refactor.  SQL Prompt is worth its weight in gold, and the others are great, too.  Earlier this year, we upgraded from our earlier product bundles to the new Developer Bundle, and in the process added SQL Source Control to our collection.  I thought this might really be the golden ticket I was looking for.  But my hopes were quickly dashed when I discovered that it only integrated with Microsoft Team Foundation Server and Subversion as the source code repositories.  We have been using SourceGear’s Vault and Fortress products for years, and I wholeheartedly endorse them.  So I was out of luck for the time being, although there were a number of people voting for Vault/Fortress support on their feedback forum (as did I) so I had hope that maybe next year I could look at it again. But just a couple of weeks ago, I was pleasantly surprised to receive notice in my email that Red-Gate had an Early Access version of SQL Source Control that worked with Vault and Fortress, so I quickly downloaded it and have been putting it through its paces.  So far, I really like what I see, and I have been quite impressed with Red-Gate’s responsiveness when I have contacted them with any issues or concerns that I have had.  I have had several communications with Gyorgy Pocsi at Red-Gate and he has been immensely helpful and responsive. I must say that development with SQL Source Control is very different from what I have been used to.  This post is getting long enough, so I’ll save some of the details for a separate write-up, but the short story is that in my regular mode, it’s all about the script files.  Script files are King and you dare not make a change to the database other than by way of a script file, or you are in deep trouble.  With SQL Source Control, you make your changes to your development database however you like.  I still prefer writing most of my changes in T-SQL, but you can also use any of the GUI functionality of SSMS to make your changes, and SQL Source Control “manages” the script for you.  Basically, when you first link your database to source control, the tool generates scripts for every primary object (tables and their indexes are together in one script, not broken out into separate scripts like DB Projects do) and those scripts are checked into your source control.  So, if you needed to, you could still do a GET from your source control repository and build the database from scratch.  But for the day-to-day work, SQL Source Control uses the same technique as SQL Compare to determine what changes have been made to your development database and how to represent those in your repository scripts.  I think that once I retrain myself to just work in the database and quit worrying about having to find and open the right script file, that this will actually make us more efficient. And for deployment purposes, SQL Source Control integrates with the full SQL Compare utility to produce a synchronization script (or do a live sync).  This is similar in concept to Microsoft’s DACPAC, if you’re familiar with that. If you are not currently keeping your database development efforts under source control, definitely examine this tool.  If you already have a methodology that is working for you, then I still think this is worth a review and comparison to your current approach.  You may find it more efficient.  But remember that the version which integrates with Vault/Fortress is still in pre-release mode, so treat it with a little caution.  I have found it to be fairly stable, but there was one bug that I found which had inconvenient side-effects and could have really been frustrating if I had been running this on my normal active development machine.  However, I can verify that that bug has been fixed in a more recent build version (did I mention Red-Gate’s responsiveness?).

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • SQLAuthority News – 7th Anniversary of Blog – A Personal Note

    - by Pinal Dave
    Special Day Today is a very special day – seven years ago I blogged for the very first time.  Seven years ago, I didn’t know what I was doing, I didn’t know how to blog, or even what a blog was or what to write.  I was working as a DBA, and I was trying to solve a problem – at my job, there were a few issues I had to fix again and again and again.  There were days when I was rewriting the same solution over and over, and there were times when I would get very frustrated because I could not write the same elegant solution that I had written before.  I came up with a solution to this problem – posting these solutions online, where I could access them whenever I needed them.  At that point, I had no idea what a blog was, or even how the internet worked, I had no idea that a blog would be visible to others.  Can you believe it? Google it on Yahoo! After a few posts on this “blog,” there was a surprise for me – an e-mail saying that someone had left me a comment.  I was surprised, because I didn’t even know you could comment on a blog!  I logged on and read my comment.  It said: “I like your script,but there is a small bug.  If you could fix it, it will run on multiple other versions of SQL Server.”  I was like, “wow, someone figured out how to find my blog, and they figured out how to fix my script!”  I found the bug, I fixed the script, and a wrote a thank you note to the guy.  My first question for him was: how did you figure it out – not the script, but how to find my blog?  He said he found it from Yahoo Search (this was in the time before Google, believe it or not). From that day, my life changed.  I wrote a few more posts, I got a few more comments, and I started to watch my traffic.  People were reading, commenting, and giving feedback.  At the end of the day, people enjoyed what I was writing.  This was a fantastic feeling!  I never thought I would be writing for others.  Even today, I don’t feel like I am writing for others, but that I am simply posting what I am learning every day.  From that very first day, I decided that I would not change my intent or my blog’s purpose. 72 Million Views – 2600 Posts – 57000 comments – 10 books – 9 courses Today, this blog is my habit, my addiction, my baby.  Every day I try to learn something new, and that lesson gets posted on the blog.  Lately there have been days where I am traveling for a full 24 hours, but even on those days I try to learn something new, and later when I have free time, I will still post it to the blog.  Because of this habit, this blog has over 72 millions views, I have written more than 2600 posts, and there are 57,000 comments and counting.  I have also written 10 books, 9 courses, and learned so many things.  This blog has given me back so much more than I ever put it into it.  It gave me an education, a reason to learn something new every day, and a way to connect to people.  I like to think of it as a learning chain, a relay where we all pass knowledge from one to another. Never Ending Journey When I started the blog, I thought I would write for a few days and stop, but now after seven years I haven’t stopped and I have no intention of stopping!  However, change happens, and for this blog it will start today.  This blog started as a single resource for SQL Server, but now it has grown beyond, to Sharepoint, Personal Development, Developer Training, MySQL, Big Data, and lots of other things.  Truly speaking, this blog is more than just SQL Server, and that was always my intention.  I named it “SQL Authority,” not “SQL Server Authority”!  Loudly and clearly, I would like to announce that I am going to go back to my roots and start writing more about SQL, more about big data, and more about the other technology like relational databases, MySQL, Oracle, and others.  My goal is not to become a comprehensive resource for every technology, my goal is to learn something new every day – and now it can be so much more than just SQL Server.  I will learn it, and post it here for you. I have written a very long post on this anniversary, but here is the summary: Thank You.  You all have been wonderful.  Seven years is a long journey, and it makes me emotional.  I have been “with” this blog before I met my wife, before we had our daughter.  This blog is like a fourth member of the family.  Keep reading, keep commenting, keep supporting.  Thank you all. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: About Me, MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL

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  • Limiting Audit Exposure and Managing Risk – Q&A and Follow-Up Conversation

    - by Tanu Sood
    Thanks to all who attended the live ISACA webcast on Limiting Audit Exposure and Managing Risk with Metrics-Driven Identity Analytics. We were really fortunate to have Don Sparks from ISACA moderate the webcast featuring Stuart Lincoln, Vice President, IT P&L Client Services, BNP Paribas, North America and Neil Gandhi, Principal Product Manager, Oracle Identity Analytics. Stuart’s insights given the team’s role in providing IT for P&L Client Services and his tremendous experience in identity management and establishing sustainable compliance programs were true value-add at yesterday’s webcast. And if you are a healthcare organization looking to solve your compliance and security challenges, we recommend you join us for a live webcast on Tuesday, November 29 at 10 am PT. The webcast will feature experts from Kaiser Permanente, PricewaterhouseCoopers and Oracle and the focus of the discussion will be around the compliance challenges a healthcare organization faces and best practices for tackling those. Here are the details: Healthcare IT News Webcast: Managing Risk and Enforcing Compliance in Healthcare with Identity Analytics Tuesday, November 29, 201110:00 a.m. PT / 1:00 p.m. ET Register Today The ISACA webcast replay is now available on-demand and the slides are also available for download. Since we didn’t have time to address all the questions we received during the live Q&A portion of the webcast, we have captured responses to the remaining questions here. Please continue to provide us your feedback and insights from your experience in deploying identity compliance solutions. Q. Can you please clarify the mechanism utilized to populate the Identity Warehouse from each individual application's access management function / files? A. Oracle Identity Analytics (OIA) supports direct imports from applications. Data collection is based on Extract, Transform and Load (ETL) that eliminates the need to write connectors to different applications. Oracle Identity Analytics’ import engine supports complex entitlement feeds saved as either text files or XML. The imports can be scheduled on a periodic basis or triggered as needed. If the applications are synchronized with a user provisioning solution like Oracle Identity Manager, Oracle Identity Analytics has a seamless integration to pull in data from Oracle Identity Manager. Q.  Can you provide a short summary of the new features in your latest release of Oracle Identity Analytics? A. Oracle recently announced availability of enhanced Oracle Identity Analytics. This release focused on easing the certification process by offering risk analytics driven certification, advanced certification screens, business centric views and significant improvement in performance including 3X faster data imports, 3X faster certification campaign generation and advanced auto-certification features, that  will allow organizations to improve user productivity by up to 80%. Closed-loop risk feedback and IT policy monitoring with Oracle Identity Manager, a leading user provisioning solution, allows for more accurate certification reviews. And, OIA's improved performance enables customers to scale compliance initiatives supporting millions of user entitlements across thousands of applications, whether on premise or in the cloud, without compromising speed or integrity. Q. Will ISACA grant a CPE credit for attending this ISACA-sponsored webinar today? A. From ISACA: Hello and thank you for your interest in the 2011 ISACA Webinar Program!  Unfortunately, there are no CPEs offered for this program, archived or live.  We will be looking into the feasibility of offering them in the future.  Q. Would you be able to use this to help manage licenses for software? That is to say - could it track software that is not used by a user, thus eliminating the software license? A. OIA’s integration with Oracle Identity Manager, a leading user provisioning solution, allows organizations to detect ghost accounts or unused accounts via account reconciliation. Based on company’s policies, this could trigger an automated workflow for account deletion or asking for further investigation. Closed-loop feedback between the two solutions would then allow visibility into the complete audit trail of when the account was detected, the action taken, by whom, when and the current status. Q. We have quarterly attestations and .xls mechanisms are not working. Once the identity data is correlated in Identity Analytics, do you then automate access certification? A. OIA’s identity warehouse analyzes and correlates identity data across various resources that allows OIA to determine a user’s risk profile, who the access review request should go to, along with all the relevant access details of the user. The access certification manager gets notification on what to review, when and the relevant data is presented in a business friendly screen. Based on the result of the access certification process, actions are triggered and results recorded and archived. Access review managers have visual risk indicators that also allow them to prioritize access certification tasks and efforts. Q. How does Oracle Identity Analytics work with Cloud Security? A. For enterprises looking to build their own cloud(s), Oracle offers a set of security services that cloud developers can leverage including Oracle Identity Analytics.  For enterprises looking to manage their compliance requirements but without hosting those in-house and instead having a hosting provider offer managed Identity Management services to the organizations, Oracle Identity Analytics can be leveraged much the same way as you’d in an on-premise (within the enterprise) environment. In fact, organizations today are leveraging Oracle Identity Analytics to manage identity compliance in both these ways. Q. Would you recommend this as a cost effective solution for a smaller organization with @ 2,500 users? A. The key return-on-investment (ROI) on Oracle Identity Analytics is derived from automating compliance processes thereby eliminating administrative overhead, minimizing errors, maintaining cost- and time-effective sustainable compliance processes and minimizing audit exposures and penalties.  Of course, there are other tangible benefits that are derived from an Oracle Identity Analytics implementation as outlined in the webcast. For a quantitative analysis of your requirements and potential ROI calculation, we recommend you refer to the Forrester Study on Total Economic Impact of Oracle Identity Analytics. For an in-person discussion, please email Richard Caldwell.

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  • What Keeps You from Changing Your Public IP Address and Wreaking Havoc on the Internet?

    - by Jason Fitzpatrick
    What exactly is preventing you (or anyone else) from changing their IP address and causing all sorts of headaches for ISPs and other Internet users? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader Whitemage is curious about what’s preventing him from wantonly changing his IP address and causing trouble: An interesting question was asked of me and I did not know what to answer. So I’ll ask here. Let’s say I subscribed to an ISP and I’m using cable internet access. The ISP gives me a public IP address of 60.61.62.63. What keeps me from changing this IP address to, let’s say, 60.61.62.75, and messing with another consumer’s internet access? For the sake of this argument, let’s say that this other IP address is also owned by the same ISP. Also, let’s assume that it’s possible for me to go into the cable modem settings and manually change the IP address. Under a business contract where you are allocated static addresses, you are also assigned a default gateway, a network address and a broadcast address. So that’s 3 addresses the ISP “loses” to you. That seems very wasteful for dynamically assigned IP addresses, which the majority of customers are. Could they simply be using static arps? ACLs? Other simple mechanisms? Two things to investigate here, why can’t we just go around changing our addresses, and is the assignment process as wasteful as it seems? The Answer SuperUser contributor Moses offers some insight: Cable modems aren’t like your home router (ie. they don’t have a web interface with simple point-and-click buttons that any kid can “hack” into). Cable modems are “looked up” and located by their MAC address by the ISP, and are typically accessed by technicians using proprietary software that only they have access to, that only runs on their servers, and therefore can’t really be stolen. Cable modems also authenticate and cross-check settings with the ISPs servers. The server has to tell the modem whether it’s settings (and location on the cable network) are valid, and simply sets it to what the ISP has it set it for (bandwidth, DHCP allocations, etc). For instance, when you tell your ISP “I would like a static IP, please.”, they allocate one to the modem through their servers, and the modem allows you to use that IP. Same with bandwidth changes, for instance. To do what you are suggesting, you would likely have to break into the servers at the ISP and change what it has set up for your modem. Could they simply be using static arps? ACLs? Other simple mechanisms? Every ISP is different, both in practice and how close they are with the larger network that is providing service to them. Depending on those factors, they could be using a combination of ACL and static ARP. It also depends on the technology in the cable network itself. The ISP I worked for used some form of ACL, but that knowledge was a little beyond my paygrade. I only got to work with the technician’s interface and do routine maintenance and service changes. What keeps me from changing this IP address to, let’s say, 60.61.62.75 and mess with another consumer’s internet access? Given the above, what keeps you from changing your IP to one that your ISP hasn’t specifically given to you is a server that is instructing your modem what it can and can’t do. Even if you somehow broke into the modem, if 60.61.62.75 is already allocated to another customer, then the server will simply tell your modem that it can’t have it. David Schwartz offers some additional insight with a link to a white paper for the really curious: Most modern ISPs (last 13 years or so) will not accept traffic from a customer connection with a source IP address they would not route to that customer were it the destination IP address. This is called “reverse path forwarding”. See BCP 38. Have something to add to the explanation? Sound off in the the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.     

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