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  • Top Tier, A-Game Talent - How to Land em'

    - by GeekAgilistMercenary
    Recently the question came up from a close friend of mine, "will my PhD help me attain a higher income in the north west?"  I had to tell him, that it might get him a little more, but it won't get him in the top income brackets for the occupation.  Another time, a few days later, someone else asked this too.  Then again, I see a job posting that requires a Bachelors Degree and some other nonsense.  The job posting even states they want "A-Game" talent. I am almost shocked at how poorly part of this industry doesn't realize how unimportant a degree is to getting real top tier, a-game talent.  (and yes, I get a little riled up about this matter) You Can't Make Good Software Developers.  No college out there is going to train someone to be in the top 10%, and absolutely not to be in the top 5% of skill levels.  Colleges can NOT do this.  It is up to the individual, and the individual alone.  If top tier talent seems to come from a college, one should check their premise and look at the motivations the individuals have to go to that school.  There is most likely a reason that top tier talent appears to be made there.  The college however, can only guide or assist, but I repeat that "top tier talent is a very individualistic endeavor". Some might say, well a group is needed, support is needed, this and that are needed.  True, an individual needs a support system and a college can provide that, but it generally ends there.  The support group helps, provides a sounding wall, and provides correlation to good ideas for the a-game top tier geek.  But again, the endeavor is the individuals desire. top tier talent is a very individualistic endeavor - Me Hiring Top Tier, A-Game Talent There are a few things when trying to hire this level of game player. The first thing is to not require a degree of any sort.  Sure, it looks good, but it won't dictate anything other than the individual was able to go through the regimented steps of college. List the skills and ideas that you would like to find in an individual.  Think of two people meeting for the first time, what do you want to know about the other individual.  Team fit is absolutely fundamental for top tier talent.  That support group that I mentioned above, top tier talent works best with a solid group of players. Keep your technology up to date, moving forward, and don't bore your top talent if you manage to get it.  If the company slows down, they will leave.  The more valuable they find out they are, the lower tolerance they'll have for this.  For managers, directors, and leaders in an organization this is THE challenge for them. Provide opportunities not just for advancement, but ways for them to advance their knowledge such as training, a book budget, or other means.  Even if some software they want to use isn't used ton the project, get it for them (within reason of course ? couple $100 or even a few $1000 for a good software license to MSDN, Tellerik, or other suite of software is ideal). Don't push them to, and don't let them overwork themselves into burnout.  This, as a leader in an organization is easy to do if one finds themselves actually hiring top talent.  Because top talent just provides results and more results.  But they are human, they will break, don't be the cause of that or you'll lose your talent. For now, that is it from me on this topic, back to the revenue, code, projects, and pushing forward. For the original entry, check out my personal blog with other juicy tech tidbits, rants, raves, and the like. Agilist Mercenary

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  • Attend Onsite Product Usability Testing or Tour Oracle HQ Usability Labs during Oracle OpenWorld 2014

    - by gaamoth-Oracle
     By Gozel Aamoth, Oracle Applications User Experience Oracle OpenWorld  is the world’s largest business and technology event, featuring thousands of sessions, including keynotes, technical sessions, demos, and hands-on labs. Hundreds of exhibitors will be sharing what they’re bringing to Oracle technology at this year’s conference, held in downtown  San Francisco from Sept. 29-Oct. 2. If you are an Oracle customer or partner planning to attend this  annual event, there are several ways to  meet face-to-face with members of the Oracle Applications  User Experience (UX) team. We’d like  to invite you to sign up for a usability feedback session, or  hop on one of our special chartered buses  to tour Oracle HQ’s usability labs. Here’s more  information about these exclusive events. Onsite product usability testing: Give us your feedback! Product usability testing is in progress at Oracle OpenWorld 2013. The Oracle Applications User Experience team will host an onsite usability lab, where Oracle customers and partners can participate in a usability feedback session, at Oracle OpenWorld 2014. Usability experts, product managers, and user interface designers have teamed up to provide Oracle customers and partners with the opportunity to contribute to and influence application design and direction while test-driving Oracle’s next-generation applications. Your feedback will affect the existing and future usability of Oracle applications, and help us develop applications that are intuitive and easy to use. What will we test? Participants will get a preview of proposed Oracle product designs for Oracle Human Capital Management Cloud and Oracle Sales Cloud, Oracle Fusion applications for Procurement and Supply Chain, Oracle E-Business Suite, PeopleSoft applications, Social Relationship Management, BI applications, Fusion Middleware, and more. Who can participate*? Regardless of your current job title, we have a session that might interest you. These one-on-one feedback sessions are popular, and space is very limited, so contact us  today to learn more. Dates: Sept. 29 – Oct. 1, 2014  Location: InterContinental Hotel, San Francisco, CA  Time: Advance sign-up is required for this event. RSVP now. If you have questions about this event, please contact Angela Johnston.  Take a tour of the Oracle HQ Usability Lab during OpenWorld 2014Members of Applications UX team lead Oracle OpenWorld lab tour attendeesto the usability labs at Oracle headquarters in Redwood City, CA. The Applications User Experience team will be offering a limited number of usability lab tours  at Oracle Headquarters in Redwood City, Calif., during Oracle OpenWorld 2014. Come take a look behind the scenes of Oracle’s research and development work on Thursday, Oct. 2, or Friday, Oct. 3. Receive an exclusive look into how Oracle tests applications designs, and see the direction that Oracle’s enterprise applications are heading, including demos of designs for devices such as the tablet and smartphone. Round-trip transportation will be provided. Pick-up and drop-off is at the InterContinental Hotel in San Francisco, next to Moscone West. Spots are limited, so sign up today! How to reserve your spot To RSVP, sign up here. For additional questions, send an e-mail to Jeannette Chadwick. To learn more about our team’s presence at Oracle OpenWorld this year, please visit our website, UsableApps. *Participation requires that your company or organization has a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have a CPCA on file, we will start this process.

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  • Java EE 6 Pocket Guide from O'Reilly - Now Available in Paperback and Kindle Edition

    - by arungupta
    Hot off the press ... Java EE 6 Pocket Guide from 'OReilly Media is now available in Paperback and Kindle Edition. Here are the book details: Release Date: Sep 21, 2012 Language: English Pages: 208 Print ISBN: 978-1-4493-3668-4 | ISBN 10:1-4493-3668-X Ebook ISBN:978-1-4493-3667-7 | ISBN 10:1-4493-3667-1 The book provides a comprehensive summary of the Java EE 6 platform. Main features of different technologies from the platform are explained and accompanied by tons of samples. A chapter is dedicated to Managed Beans, Servlets, Java Persistence API, Enterprise JavaBeans, Contexts and Dependency Injection, JavaServer Faces, SOAP-Based Web Services, RESTful Web Services, Java Message Service, and Bean Validation in that format. Many thanks to Markus Eisele, John Yeary, and Bert Ertman for reviewing and providing valuable comments. This book was not possible without their extensive feedback! This book was mostly written by compiling my blogs, material from 2-day workshops, and several hands-on workshops around the world. The interactions with users of different technologies and whiteboard discussions with different specification leads helped me understand the technology better. Many thanks to them for helping me be a better user! The long international flights during my travel around the world proved extremely useful for authoring the content. No phone, no email, no IM, food served on the table, power outlet = a perfect recipe for authoring ;-) Markus wrote a detailed review of the book. He was one of the manuscript reviewers of the book as well and provided valuable guidance. Some excerpts from his blog: It covers the basics you need to know of Java EE 6 and gives good examples of all relevant parts. ... This is a pocket guide which is comprehensively written. I could follow all examples and it was a good read overall. No complicated constructs and clear writing. ... GO GET IT! It is the only book you probably will need about Java EE 6! It is comprehensive, wonderfully written and covers everything you need in your daily work. It is not a complete reference but provides a great shortcut to the things you need to know. To me it is a good beginners guide and also works as a companion for advanced users. Here is the first tweet feedback ... Jeff West was super prompt to place the first pre-order of my book, pretty much the hour it was announced. Thank you Jeff! @mike_neck posted the very first tweet about the book, thanks for that! The book is now available in Paperback and Kindle Edition from the following websites: O'Reilly Media (Ebook, Print & Ebook, Print) Amazon.com (Kindle Edition and Paperback) Barnes and Noble Overstock (1% off Amazon) Buy.com Booktopia.com Tower Books Angus & Robertson Shopping.com Here is how I can use your help: Help spread the word about the book If you bought a Paperback or downloaded Kindle Edition, then post your review here. If you have not bought, then you can buy it at amazon.com and multiple other websites mentioned above. If you are coming to JavaOne, you'll have an opportunity to get a free copy at O'Reilly's booth on Monday (October 1) from 2-3pm. And you can always buy it from the JavaOne Bookstore. I hope you enjoy reading it and learn something new from it or hone your existing skills. As always, looking forward to your feedback!

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  • Why I&rsquo;m Getting an iPad

    - by andrewbrust
    I have never purchased an Apple product in my life.  That’s a “true fact.”  And, for that matter, the last Apple product I really wanted was an Apple IIe, back in the 1980s.  I couldn’t afford it though (I was in high school), so I got a Commodore 64 instead…it had the same microprocessor, after all.  If the iPhone were on Verizon, I probably would have picked one up in December, when I got my Droid.  And if the iPod Touch worked with my Napster subscription (which of course it does not, but my Sonos does) I might have picked on of those instead. That’s three strikes, but Apple’s not out.  I’ve decided I want the iPad.  Why?  Well, to start with, my birthday is March 31st…the iPad comes out on April 3rd, and my wife wanted to know what to get me.  Also, my house is a 7-minute walk from the Apple Store on West 14th Street in Manhattan.  This makes it easy to get my pre-ordered device on launch day, and get home quickly with it.  Oh, and I agreed to write an article for Redmond Magazine, the fee for which will pay for the device…that way the birthday present doesn’t have to be an extravagant expense.  Plus, I’m a contrarian, so I want to buy the one device from Apple that the fanboys have actually panned. Think those are bad reasons? How about this: I want to experience iPhone and iPad development and, although my app will probably never hit the App Store and run on the actual device, I still think owning one will help me develop something better.  i want to see if the slate form factor has good business usage scenarios.  I want to see if Business Intelligence technology on a device like this can work.  Imagine a dashboard on this thing. And, for the consumer experience, I really want a touch device on which I can surf the Web while I’m in the kitchen, or on the couch.  I don’t want the small form factor of my phone, I don’t want to use my TV, and I don’t want a keyboard that will get dirty or in my way. I don’t want to watch movies on it (my TV is good for that), so I don’t care that the iPad has a 4:3 screen.  I don’t want to read books on it, so I don’t care that the display is backlit LCD, rather than eInk. But really what I want is to understand, first hand, why people have such brand loyalty to Apple.  I know the big reasons; I’m not detached from society.  But I want to know the subtle points of what Apple does really well, and also what they do poorly.  And I’d like to know, once and for all, if Microsoft can beat Apple, if Microsoft can think the right way to beat Apple and if Microsoft should  even try to beat Apple. I expect to share my thoughts on these questions, as they develop.

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  • Silverlight Cream for November 13, 2011 -- #1166

    - by Dave Campbell
    In this Issue: Pontus Wittenmark, Jeff Blankenburg(-2-), Colin Eberhardt, Charles Petzold, Dhananjay Kumar, Igor, Beth Massi, Kunal Chowdhury(-2-), Shawn Wildermuth, XAMLNinja, and Peter Kuhn(-2-). Above the Fold: Silverlight: "Silverlight Page Navigation Framework - Learn about UriMapper" Kunal Chowdhury WP7: "31 Days of Mango" Jeff Blankenburg WinRT/Metro/W8: "An Introduction to Semantic Zoom in Windows 8 Metro" Colin Eberhardt LightSwitch: "Common Validation Rules in LightSwitch Business Applications" Beth Massi Shoutouts: Michael Palermo's latest Desert Mountain Developers is up Michael Washington's latest Visual Studio #LightSwitch Daily is up From SilverlightCream.com: 10 tips about porting Silverlight apps to WinRT/Metro style apps (Part 1) Pontus Wittenmark spent some time porting his Silverlight game to WinRT and says it was easier than expected. He has posted 10 tips for porting... and promises more 31 Days of Mango Looks like Jeff Blankenburg started another 31 days series... this one on Mango dev... and looks like I'm late to the party, but that's ok, gives me more stuff to blog about... this time you can get the posts by email, and he has a hashtag for discussion too 31 Days of Mango | Day #1: The New Windows Phone Emulator Tools Day 1 of Jeff Blankenburg's journey is this post on what's new in the emulator tools. An Introduction to Semantic Zoom in Windows 8 Metro This is Colin Eberhardt's latest ... getting familiar with semantic zoom oin Metro by creating a WP7-stylke jumplist experience.... check out the video on his blogpost for a better idea of what he's up to .NET Streams and Windows 8 IStreams In his first real post on his new series writing an EPUB viewer for W8, Charles Petzold described using IInputStream to get the contents of a disk file... and source for the project in progress Video on How to work with Page Navigation and Back Button in Windows Phone 7 Dhananjay Kumar has a video tutorial up on Page Navigation and Back Button usage in WP7 Screen capture to media library instead of isolated storage Igor discusses a class that lets you save screen captures for use in your application and also saving them to the media library on the phone Common Validation Rules in LightSwitch Business Applications Beth Massi's latest is this LightSwitch post on Validation rules... showing how to define declarative rules and also write custom validation code. Silverlight Page Navigation Framework - Learn about UriMapper Kunal Chowdhury continues his Page Navigation discussion with this post on the UriMapper, and how to hide the actual URL of the page you're navigating to How to use PlaySoundAction Behavior in WP7 Application? Kunal Chowdhury also has this post up on using the PlaySoundAction Behavior in WP7 ... nice tutorial on using Blend to get the job done What Win8 Should Learn from Windows Phone After spending time with Windows 8, Shawn Wildermuth has this post up about features from WP7 that should be brought over to Windows 8, and finishes with features that WP8 (?) could learn from Win8 too WP7Contrib – FindaPad and the fastest list in the west XAMLNinja discusses the WP7 App FindaPad which spawned the creation of WP7Contrib and uses the app to describe some nuances that may not be readily obvious. Windows Phone 7: The kind of bug you don't want to discover Peter Kuhn discusses a problem he came across while programming WP7, interestingly enough, only in the emulator, and has to do with a Uint64 cast. He does offer a workaround. Announcing: Your Last About Dialog (YLAD) Peter Kuhn also has this post up that's a take-off on a post by Jeff Wilcox about a generic About Dialog. Peter has some great additions.. and he's right... it may be your last About Dialog... get it via NuGet, too! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Application Performance Episode 2: Announcing the Judges!

    - by Michaela Murray
    The story so far… We’re writing a new book for ASP.NET developers, and we want you to be a part of it! If you work with ASP.NET applications, and have top tips, hard-won lessons, or sage advice for avoiding, finding, and fixing performance problems, we want to hear from you! And if your app uses SQL Server, even better – interaction with the database is critical to application performance, so we’re looking for database top tips too. There’s a Microsoft Surface apiece for the person who comes up with the best tip for SQL Server and the best tip for .NET. Of course, if your suggestion is selected for the book, you’ll get full credit, by name, Twitter handle, GitHub repository, or whatever you like. To get involved, just email your nuggets of performance wisdom to [email protected] – there are examples of what we’re looking for and full competition details at Application Performance: The Best of the Web. Enter the judges… As mentioned in my last blogpost, we have a mystery panel of celebrity judges lined up to select the prize-winning performance pointers. We’re now ready to reveal their secret identities! Judging your ASP.NET  tips will be: Jean-Phillippe Gouigoux, MCTS/MCPD Enterprise Architect and MVP Connected System Developer. He’s a board member at French software company MGDIS, and teaches algorithms, security, software tests, and ALM at the Université de Bretagne Sud. Jean-Philippe also lectures at IT conferences and writes articles for programming magazines. His book Practical Performance Profiling is published by Simple-Talk. Nik Molnar,  a New Yorker, ASP Insider, and co-founder of Glimpse, an open source ASP.NET diagnostics and debugging tool. Originally from Florida, Nik specializes in web development, building scalable, client-centric solutions. In his spare time, Nik can be found cooking up a storm in the kitchen, hanging with his wife, speaking at conferences, and working on other open source projects. Mitchel Sellers, Microsoft C# and DotNetNuke MVP. Mitchel is an experienced software architect, business leader, public speaker, and educator. He works with companies across the globe, as CEO of IowaComputerGurus Inc. Mitchel writes technical articles for online and print publications and is the author of Professional DotNetNuke Module Programming. He frequently answers questions on StackOverflow and MSDN and is an active participant in the .NET and DotNetNuke communities. Clive Tong, Software Engineer at Red Gate. In previous roles, Clive spent a lot of time working with Common LISP and enthusing about functional languages, and he’s worked with managed languages since before his first real job (which was a long time ago). Long convinced of the productivity benefits of managed languages, Clive is very interested in getting good runtime performance to keep managed languages practical for real-world development. And our trio of SQL Server specialists, ready to select your top suggestion, are (drumroll): Rodney Landrum, a SQL Server MVP who writes regularly about Integration Services, Analysis Services, and Reporting Services. He’s authored SQL Server Tacklebox, three Reporting Services books, and contributes regularly to SQLServerCentral, SQL Server Magazine, and Simple–Talk. His day job involves overseeing a large SQL Server infrastructure in Orlando. Grant Fritchey, Product Evangelist at Red Gate and SQL Server MVP. In an IT career spanning more than 20 years, Grant has written VB, VB.NET, C#, and Java. He’s been working with SQL Server since version 6.0. Grant volunteers with the Editorial Committee at PASS and has written books for Apress and Simple-Talk. Jonathan Allen, leader and founder of the PASS SQL South West user group. He’s been working with SQL Server since 1999 and enjoys performance tuning, development, and using SQL Server for business solutions. He’s spoken at SQLBits and SQL in the City, as well as local user groups across the UK. He’s also a moderator at ask.sqlservercentral.com.

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  • Siebel CRM: Alive and Jamming at OpenWorld

    - by Tony Berk
    Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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  • Oracle OpenWorld Update: Oracle GoldenGate for High Availability

    - by Doug Reid
    0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} One of our primary themes this year for the Oracle OpenWorld Sessions featuring Oracle GoldenGate is High Availability. This is a pretty wide theme, but the focus will be on ways of maximizing uptime for critical systems during planned and unplanned events. We have a number of very informative sessions dedicated to exploring this theme in detail; from deep product implementation strategies up to lessons learned by our customers when using Oracle GoldenGate to meet strict SLAs. We kick this track off with our Customer Panel on Zero Downtime Operations on Monday, which I overviewed in my last posting. This is followed by Comcast, who will be hosting a sessions at 1:45PM in Moscone West 3014. Their session will discuss using Oracle GoldenGate to reduce downtime during a database upgrade. Here’s an overview: CON8571 - Oracle Database Upgrade with Oracle GoldenGate: Best Practices from Comcast Does your business demand high availability? In this session, Comcast, among the largest telecom firms in the world, shares tips on how to achieve zero downtime while upgrading to Oracle Database 11g Release 2, using a combination of Oracle technologies: Oracle Real Application Clusters (Oracle RAC), Oracle Database’s Grid Infrastructure and Oracle Recovery Manager (Oracle RMAN) features, Oracle GoldenGate, and Oracle Active Data Guard. This successful upgrade took place on a mission-critical system that handles more than 60 million business requests and service calls a day. You’ll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to maximize performance and availability of its Oracle technologies. On Tuesday, Joydip Kundu (Director of Software Development) will be presenting “Oracle GoldenGate and Oracle Data Guard: Working Together Seamlessly” at 10:15AM in Moscone South 3005. This session focuses on how both modes of Oracle GoldenGate extract (Classic and Integrated Capture) can be used with Oracle Data Guard for disaster recovery purposes or to offload extract processing. That afternoon at 1:15PM Comcast takes the stage again to discuss firsthand lessons learned implementing Oracle GoldenGate in a heterogeneous, highly available environment. Here’s a rundown of their session: CON8750 - High-Volume OLTP with Oracle GoldenGate: Best Practices from Comcast Does your business demand high availability in a mission-critical environment? In this session, Comcast, one of the largest telecom firms, shares best practices for leveraging Oracle GoldenGate to replicate high-volume online transaction processing data from Tandem NSK SQL/MX to Teradata. Hear critical success factors from Comcast for overall platform and component architectures as well as configuration and tuning techniques. Learn how it met the challenges of replication in a complex heterogeneous environment. You’ll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to provide mission-critical support for maximized performance and availability of its Oracle environment. The final session on the high availability track will be hosted by Patricia Mcelroy (Distinguished Product Manager) and Stephan Haisly (Principle Member of Technical Staff). Their session (CON8401 - Tuning and Troubleshooting Oracle GoldenGate on Oracle Database) covers techniques for performance tuning and troubleshooting of Oracle GoldenGate on Oracle Database. Using various types of workloads (OLTP, batch, Oracle’s PeopleSoft Enterprise), the presentation steps through the process of monitoring and troubleshooting the configuration to maximize performance and replication throughput within and between Oracle clouds. Join us at our sessions or stop by our demo pods in Moscone south and meet the product management and development teams.

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  • A view from the call center for the Nashville Flood telethon

    - by Rob Foster
    I want to break away from my usual topic of something technical and talk about what I experienced tonight while working in the call center for the Nashville Flood telethon, which was broadcast on WSMV, CNN, and The Weather Channel.  We started receiving calls about 7pm local time and to be honest, I had no idea what to expect when going into this.  I mean, I'm a pretty good talker, but this is different...We had a good script of what to say and how we were supposed to say it, as well as paper forms and pens that we used to collect information from people who wanted to donate their money to help.  I took my first few calls pretty easily and it went pretty quick and easy.  Everyone was upbeat and happy to be in the call center as well as people happy to be donating money. Pizza, snacks, and soft drinks were flowing well.  Everyone is smiling and happy.  :) About 3 or 4 calls into my night, I got a call from a lady that had lost 2 family members in West Nashville who drowned in the floods.  She was crying when she called and I of course tried to console her.  She told me how bad her situation was, losing family members and much of her neighborhood.  After all this, she still just wanted to help other people.  She was donating all the money that she could to the telethon and I want to share a direct quote from her: "I want to donate this instead of buying flowers for my family members' funeral because people out there need help.". Please let me pause while I get myself together <again>.  That caught me so off guard (and still does). I had kids calling wanting to donate their allowance, open their piggy banks, whatever they could do.  These are kids.  Kids not much older than my boys.  Kids who should be focused on buying the next cool video game or toy or whatever but wanted to do something.  Everyone just seemed to want to help. I took calls from as far away as British Columbia as well and pretty much coast to coast.  how cool is that? Yet another thing that caught me off guard.  This kind lady that called from British Columbia told me how much she loved visiting Nashville and just hated to see this happen.  I belive that she said that she will be attending the CMA Fest this year too.  I was sure to tell her not to cancel her plans!  :) It felt like every call I took (and I took A LOT, as did everyone else) was very personal and heartfelt.  I've never had the privelage to do anything like this and fell lucky to have been able to help out with answering phones and logging donations.  Nashville will bounce back very quickly, people are out there day and night helping each other, and the spirits are very high here.  I hope that one day, my kids read this blog and better understand who they are, where they come from, and what the human spirt is and can be.  I love this city, I love the people here, I love the culture and even more than ever am proud to say that this is me.  This is us.  We are Nashville!

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  • How to prepare for a programming competition? Graphs, Stacks, Trees, oh my! [closed]

    - by Simucal
    Last semester I attended ACM's (Association for Computing Machinery) bi-annual programming competition at a local University. My University sent 2 teams of 3 people and we competed amongst other schools in the mid-west. We got our butts kicked. You are given a packet with about 11 problems (1 problem per page) and you have 4 hours to solve as many as you can. They'll run your program you submit against a set of data and your output must match theirs exactly. In fact, the judging is automated for the most part. In any case.. I went there fairly confident in my programming skills and I left there feeling drained and weak. It was a terribly humbling experience. In 4 hours my team of 3 people completed only one of the problems. The top team completed 4 of them and took 1st place. The problems they asked were like no problems I have ever had to answer before. I later learned that in order to solve them some of them effectively you have to use graphs/graph algorithms, trees, stacks. Some of them were simply "greedy" algo's. My question is, how can I better prepare for this semesters programming competition so I don't leave there feeling like a complete moron? What tips do you have for me to be able to answer these problems that involve graphs, trees, various "well known" algorithms? How can I easily identify the algorithm we should implement for a given problem? I have yet to take Algorithm Design in school so I just feel a little out of my element. Here are some examples of the questions asked at the competitions: ACM Problem Sets Update: Just wanted to update this since the latest competition is over. My team placed 1st for our small region (about 6-7 universities with between 1-5 teams each school) and ~15th for the midwest! So, it is a marked improvement over last years performance for sure. We also had no graduate students on our team and after reviewing the rules we found out that many teams had several! So, that would be a pretty big advantage in my own opinion. Problems this semester ranged from about 1-2 "easy" problems (ie bit manipulation, string manipulation) to hard (graph problems involving fairly complex math and network flow problems). We were able to solve 4 problems in our 5 hours. Just wanted to thank everyone for the resources they provided here, we used them for our weekly team practices and it definitely helped! Some quick tips that I have that aren't suggested below: When you are seated at your computer before the competition starts, quickly type out various data structures that you might need that you won't have access to in your languages libraries. I typed out a Graph data-structure complete with floyd-warshall and dijkstra's algorithm before the competition began. We ended up using it in our 2nd problem that we solved and this is the main reason why we solved this problem before anyone else in the midwest. We had it ready to go from the beginning. Similarly, type out the code to read in a file since this will be required for every problem. Save this answer "template" someplace so you can quickly copy/paste it to your IDE at the beginning of each problem. There are no rules on programming anything before the competition starts so get any boilerplate code out the way. We found it useful to have one person who is on permanent whiteboard duty. This is usually the person who is best at math and at working out solutions to get a head start on future problems you will be doing. One person is on permanent programming duty. Your fastest/most skilled "programmer" (most familiar with the language). This will save debugging time also. The last person has several roles between assessing the packet of problems for the next "easiest" problem, helping the person on the whiteboard work out solutions and helping the person programming work out bugs/issues. This person needs to be flexible and be able to switch between roles easily.

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  • Determining explosion radius damage - Circle to Rectangle 2D

    - by Paul Renton
    One of the Cocos2D games I am working on has circular explosion effects. These explosion effects need to deal a percentage of their set maximum damage to all game characters (represented by rectangular bounding boxes as the objects in question are tanks) within the explosion radius. So this boils down to circle to rectangle collision and how far away the circle's radius is from the closest rectangle edge. I took a stab at figuring this out last night, but I believe there may be a better way. In particular, I don't know the best way to determine what percentage of damage to apply based on the distance calculated. Note : All tank objects have an anchor point of (0,0) so position is according to bottom left corner of bounding box. Explosion point is the center point of the circular explosion. TankObject * tank = (TankObject*) gameSprite; float distanceFromExplosionCenter; // IMPORTANT :: All GameCharacter have an assumed (0,0) anchor if (explosionPoint.x < tank.position.x) { // Explosion to WEST of tank if (explosionPoint.y <= tank.position.y) { //Explosion SOUTHWEST distanceFromExplosionCenter = ccpDistance(explosionPoint, tank.position); } else if (explosionPoint.y >= (tank.position.y + tank.contentSize.height)) { // Explosion NORTHWEST distanceFromExplosionCenter = ccpDistance(explosionPoint, ccp(tank.position.x, tank.position.y + tank.contentSize.height)); } else { // Exp center's y is between bottom and top corner of rect distanceFromExplosionCenter = tank.position.x - explosionPoint.x; } // end if } else if (explosionPoint.x > (tank.position.x + tank.contentSize.width)) { // Explosion to EAST of tank if (explosionPoint.y <= tank.position.y) { //Explosion SOUTHEAST distanceFromExplosionCenter = ccpDistance(explosionPoint, ccp(tank.position.x + tank.contentSize.width, tank.position.y)); } else if (explosionPoint.y >= (tank.position.y + tank.contentSize.height)) { // Explosion NORTHEAST distanceFromExplosionCenter = ccpDistance(explosionPoint, ccp(tank.position.x + tank.contentSize.width, tank.position.y + tank.contentSize.height)); } else { // Exp center's y is between bottom and top corner of rect distanceFromExplosionCenter = explosionPoint.x - (tank.position.x + tank.contentSize.width); } // end if } else { // Tank is either north or south and is inbetween left and right corner of rect if (explosionPoint.y < tank.position.y) { // Explosion is South distanceFromExplosionCenter = tank.position.y - explosionPoint.y; } else { // Explosion is North distanceFromExplosionCenter = explosionPoint.y - (tank.position.y + tank.contentSize.height); } // end if } // end outer if if (distanceFromExplosionCenter < explosionRadius) { /* Collision :: Smaller distance larger the damage */ int damageToApply; if (self.directHit) { damageToApply = self.explosionMaxDamage + self.directHitBonusDamage; [tank takeDamageAndAdjustHealthBar:damageToApply]; CCLOG(@"Explsoion-> DIRECT HIT with total damage %d", damageToApply); } else { // TODO adjust this... turning out negative for some reason... damageToApply = (1 - (distanceFromExplosionCenter/explosionRadius) * explosionMaxDamage); [tank takeDamageAndAdjustHealthBar:damageToApply]; CCLOG(@"Explosion-> Non direct hit collision with tank"); CCLOG(@"Damage to apply is %d", damageToApply); } // end if } else { CCLOG(@"Explosion-> Explosion distance is larger than explosion radius"); } // end if } // end if Questions: 1) Can this circle to rect collision algorithm be done better? Do I have too many checks? 2) How to calculate the percentage based damage? My current method generates negative numbers occasionally and I don't understand why (Maybe I need more sleep!). But, in my if statement, I ask if distance < explosion radius. When control goes through, distance/radius must be < 1 right? So 1 - that intermediate calculation should not be negative. Appreciate any help/advice!

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  • Customers Discuss: Real-World Operational Reporting with Oracle GoldenGate

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As businesses leverage business intelligence and analytics for day-to-day decision making, operational reporting solutions become more and more common. While some companies can use their production OLTP system for running operational reports, for many it is too much overhead and performance impact for transaction processing systems.  Oracle GoldenGate’s real-time data integration capabilities enable companies to create a real-time replica of their OLTP systems, dedicated for operational reporting. This instance can be optimized for the reports needed as well such as containing only the tables needed from the source. Oracle GoldenGate has certified solutions for many Oracle applications such as EBusiness Suite, Peoplesoft, JD Edwards, to offload operational reporting to another reporting server that has real-time data feeding from the production system. At Oracle OpenWorld we will be hearing from a panel of Oracle GoldenGate customers how they deployed GoldenGate for operational reporting. Comcast, Turk Telekom, and Raymond James will be sharing their experiences and the benefits achieved when implementing GoldenGate’s solution. If you have performance degradation in your production systems due to reporting or ad-hoc queries, and you will be at OpenWorld, don’t miss this informative session: Real-World Operational Reporting with Oracle GoldenGate: Customer Panel-- Tuesday Oct 2nd 11:45am Mascone West 3005. For other data integration sessions at OpenWorld, please check our Focus-On document.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} If you cannot attend OpenWorld, please check out related white paper “Using Oracle GoldenGate to Achieve Operational Reporting for Oracle Applications” to learn more.

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  • Reaching to the Holy Grail of Data Management

    - by Irem Radzik
    Pervasive, continuous access to trusted data. That’s the ultimate goal of data management. It enables to leverage data as an asset to create value for customers and the organization. It creates the strong foundation needed to move the business forward. How you get there is also critical. As with all IT initiatives using high performance solutions with low cost of ownership is another key requirement in today’s IT world. Oracle's  data integration product strategy focuses on helping customers achieve this ultimate goal with high performance and low TCO.  At OpenWorld, we will be showing how Oracle Data Integration products help you reach your data management goals, considering new trends in information management, such as big data and cloud computing. We will also provide an update on the latest product releases, such as Oracle GoldenGate 11gR2. If you will be at OpenWorld, please join us on Monday Oct 1st 10:45am at Moscone West – 3005 to hear our VP of Product Development, Brad Adelberg, present "Future Strategy, Direction, and Roadmap of Oracle’s Data Integration Platform". The Data Integration track at OpenWorld covers variety of topics and speakers. In addition to product management of Oracle GoldenGate, Oracle Data Integrator, and Enteprise Data Quality presenting product updates and roadmap, we have several customer panels and stand-alone sessions featuring select customers such as St. Jude Medical, Raymond James, Aderas, Turkcell, Paychex, Comcast,  Ticketmaster, Bank of America and more. You can see an overview of Data Integration sessions here. If you are not able to attend OpenWorld, please check out our latest resources for Data Integration and Oracle GoldenGate. In the coming weeks you will see more blogs about our products’ new capabilities and what to expect at OpenWorld. I hope to see you at OpenWorld and stay in touch via our future blogs. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • TomCat starts, but does not load properly

    - by user37136
    Hey guys, I've been working on this for a day now and still don't know what's wrong. I am essentially building a second environment for our web and app server. I got apache to load up just fine, but tomcat is proving to be difficult. It appears to start and load just fine, but when it comes to loading our application, its just got stuck for 2-5 minutes and then shut down. Here is the log on the original machine where it works fine: 2010-02-12 11:52:40,506 INFO Web application servlet context is initializing... 2010-02-12 11:52:40,540 DEBUG Servlet context attribute added: select_jobType=[{1,Undefined}, {100,Completion}, {200,Plugging}, {300,R+M}, {400,Workover}, {500,Swab - tubing}, {600,Swab - fluid}] 2010-02-12 11:52:40,540 DEBUG Servlet context attribute added: select_jobTaskType=[{1,Undefined}, {100,Rod part}, {200,Tubing leak}, {300,Pump change}, {400,Stripping job}, {500,Long stroke}, {600,A/L optimization}] 2010-02-12 11:52:40,541 DEBUG Servlet context attribute added: select_wellType=[{1,Undefined}, {100,Rod pump}, {200,ESP}, {300,Injector}, {400,PC pump}, {500,Co-Rod}, {600,Flowing}, {700,Storage}] 2010-02-12 11:52:40,541 DEBUG Servlet context attribute added: select_assetType=[{1,Rig}, {100,Disabled rig}] 2010-02-12 11:52:40,542 DEBUG Servlet context attribute added: select_state=[{AL,Alabama}, {AK,Alaska}, {AZ,Arizona}, {AR,Arkansas}, {CA,California}, {CO,Colorado}, {CT,Connecticut}, {DE,Delaware}, {FL,Florida}, {GA,Georgia}, {HI,Hawaii}, {ID,Idaho}, {IL,Illinois}, {IN,Indiana}, {IA,Iowa}, {KS,Kansas}, {KY,Kentucky}, {LA,Louisiana}, {ME,Maine}, {MD,Maryland}, {MA,Massachusetts}, {MI,Michigan}, {MN,Minnesota}, {MS,Mississippi}, {MO,Missouri}, {MT,Montana}, {NE,Nebraska}, {NV,Nevada}, {NH,New Hampshire}, {NJ,New Jersey}, {NM,New Mexico}, {NY,New York}, {NC,North Carolina}, {ND,North Dakota}, {OH,Ohio}, {OK,Oklahoma}, {OR,Oregon}, {PA,Pennsylvania}, {RI,Rhode Island}, {SC,South Carolina}, {SD,South Dakota}, {TN,Tennessee}, {TX,Texas}, {UT,Utah}, {VT,Vermont}, {VA,Virginia}, {WA,Washington}, {WV,West Virginia}, {WI,Wisconsin}, {WY,Wyoming}, {ACO,Atlantic Coast Offshore}, {FOAK,Federal Offshore Alaska}, {NGOM,Northern Gulf of Mexico}, {PCO,Pacific Coastal Offshore}] 2010-02-12 11:52:40,542 INFO KeyviewContextMonitor.contextInitialized: Loaded drop-down lists:com/key/portal/web/common/lists.properties 2010-02-12 11:52:40,937 DEBUG Servlet context attribute added: org.apache.struts.action.SERVLET_MAPPING=*.do 2010-02-12 11:52:40,937 DEBUG Servlet context attribute added: org.apache.struts.action.ACTION_SERVLET=org.apache.struts.action.ActionServlet@155d578 2010-02-12 11:52:41,939 DEBUG Servlet context attribute added: org.apache.struts.action.MODULE=org.apache.struts.config.impl.ModuleConfigImpl@e08e9d 2010-02-12 11:52:41,962 DEBUG Servlet context attribute added: org.apache.struts.action.FORM_BEANS=org.apache.struts.action.ActionFormBeans@b31c3c 2010-02-12 11:52:41,967 DEBUG Servlet context attribute added: org.apache.struts.action.FORWARDS=org.apache.struts.action.ActionForwards@102c646 2010-02-12 11:52:41,973 DEBUG Servlet context attribute added: org.apache.struts.action.MAPPINGS=org.apache.struts.action.ActionMappings@127276a 2010-02-12 11:52:41,974 DEBUG Servlet context attribute added: org.apache.struts.action.MESSAGE=org.apache.struts.util.PropertyMessageResources@18cae13 2010-02-12 11:52:41,984 DEBUG Servlet context attribute added: org.apache.struts.action.PLUG_INS=[Lorg.apache.struts.action.PlugIn;@f875ae 2010-02-12 11:52:46,816 INFO Sucessfully loaded application properties com/key/core/properties/application On my second environment, it didn't execute the last line. I start tomcat with the exact same command line !/bin/ksh export JAVA_HOME=/app/java export CATALINA_HOME=/app/tomcat export CATALINA_BASE=/app/keyview/appserver CATALINA_OPTS=" -Xms128m -Xmx800m -Dapplication.props=com/key/core/properties/application -Dlog4j.configuration=com/key/core/log/log4j.xml -Djava.awt.headless=true -Dlog4j.debug" export CATALINA_OPTS ${CATALINA_HOME}/bin/startup.sh I bolded the line that I think are in error. Thanks

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  • Frequent and weird wifi disconnections

    - by Sidou
    How would you explain, troubleshoot (and solve) the following problem? Wifi ADSL modem router D-link 2640R installed in living room at about 1.8m height. Working fine, synchronising and getting/serving stable internet connection. First situation: -Laptop 01 in other end of the house, let's say in room01 southern to the living room, distant by about 15m. Getting stable signal of good to very good quality. No disconnection. -Laptop 02 in room02 opposite to room01 (5m West) which makes it almost at the same distance and direction from the router located 15m North. Getting stable signal of good to very good quality. No disconnection. Second situation: -Laptop 01 moved to room03 Northern to the living room (actually just 3m behind the wall where the router lies). Getting stable signal of excellent quality. No disconnection. -Laptop 02 still in room02 but now experiences frequent disconnections (actually almost impossible to get the Internet even though the signal level is still very good. Either no Internet with the wifi icon appearing connected to access point or no connection established at all which happens every 2 minutes and that means virtually no Internet at all as I can just get a timeframe of 1 minute or so to load any website or even get to the router's web based control panel. If Laptop 01 is completely shut down or its wifi adapters shut down or even still working but its wifi MAC address forbidden, then Laptop 02 has no problem at all. If Laptop 02 is moved to a nearer location to the router, in the living room for instance, then no connection problem occurs even if Laptop 01 is also connected. And also if we move back Laptop 01 to its original location (room 01), then no problem as well. I'm completely lost and don't know how to address this issue. I tried to change the Wifi channel and even tried the auto channel scan but that didn't solve it. I know that the problem is probably coming from Laptop 01 being in its new location or some sort of interference as the problem occurs only under the described condition but I have no idea how to solve it! I also scanned the neighborhood for wifi jam using InSSIDer, there are few other access points but they don't seem to affect the situation. Any ideas about the steps to follow or tools to use ?

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  • Generating a drop down list of timezones with PHP

    - by Xeoncross
    Most sites need some way to show the dates on the site in the users preferred timezone. Below are two lists that I found and then one method using the built in PHP DateTime class in PHP 5. I need help knowing which of these would be the best to attempt to use when trying to get the UTC offset from the user on register. One: <option value="-12">[UTC - 12] Baker Island Time</option> <option value="-11">[UTC - 11] Niue Time, Samoa Standard Time</option> <option value="-10">[UTC - 10] Hawaii-Aleutian Standard Time, Cook Island Time</option> <option value="-9.5">[UTC - 9:30] Marquesas Islands Time</option> <option value="-9">[UTC - 9] Alaska Standard Time, Gambier Island Time</option> <option value="-8">[UTC - 8] Pacific Standard Time</option> <option value="-7">[UTC - 7] Mountain Standard Time</option> <option value="-6">[UTC - 6] Central Standard Time</option> <option value="-5">[UTC - 5] Eastern Standard Time</option> <option value="-4.5">[UTC - 4:30] Venezuelan Standard Time</option> <option value="-4">[UTC - 4] Atlantic Standard Time</option> <option value="-3.5">[UTC - 3:30] Newfoundland Standard Time</option> <option value="-3">[UTC - 3] Amazon Standard Time, Central Greenland Time</option> <option value="-2">[UTC - 2] Fernando de Noronha Time, South Georgia &amp; the South Sandwich Islands Time</option> <option value="-1">[UTC - 1] Azores Standard Time, Cape Verde Time, Eastern Greenland Time</option> <option value="0" selected="selected">[UTC] Western European Time, Greenwich Mean Time</option> <option value="1">[UTC + 1] Central European Time, West African Time</option> <option value="2">[UTC + 2] Eastern European Time, Central African Time</option> <option value="3">[UTC + 3] Moscow Standard Time, Eastern African Time</option> <option value="3.5">[UTC + 3:30] Iran Standard Time</option> <option value="4">[UTC + 4] Gulf Standard Time, Samara Standard Time</option> <option value="4.5">[UTC + 4:30] Afghanistan Time</option> <option value="5">[UTC + 5] Pakistan Standard Time, Yekaterinburg Standard Time</option> <option value="5.5">[UTC + 5:30] Indian Standard Time, Sri Lanka Time</option> <option value="5.75">[UTC + 5:45] Nepal Time</option> <option value="6">[UTC + 6] Bangladesh Time, Bhutan Time, Novosibirsk Standard Time</option> <option value="6.5">[UTC + 6:30] Cocos Islands Time, Myanmar Time</option> <option value="7">[UTC + 7] Indochina Time, Krasnoyarsk Standard Time</option> <option value="8">[UTC + 8] Chinese Standard Time, Australian Western Standard Time, Irkutsk Standard Time</option> <option value="8.75">[UTC + 8:45] Southeastern Western Australia Standard Time</option> <option value="9">[UTC + 9] Japan Standard Time, Korea Standard Time, Chita Standard Time</option> <option value="9.5">[UTC + 9:30] Australian Central Standard Time</option> <option value="10">[UTC + 10] Australian Eastern Standard Time, Vladivostok Standard Time</option> <option value="10.5">[UTC + 10:30] Lord Howe Standard Time</option> <option value="11">[UTC + 11] Solomon Island Time, Magadan Standard Time</option> <option value="11.5">[UTC + 11:30] Norfolk Island Time</option> <option value="12">[UTC + 12] New Zealand Time, Fiji Time, Kamchatka Standard Time</option> <option value="12.75">[UTC + 12:45] Chatham Islands Time</option> <option value="13">[UTC + 13] Tonga Time, Phoenix Islands Time</option> <option value="14">[UTC + 14] Line Island Time</option> Or using PHP friendly values: <option value="Pacific/Midway">(GMT-11:00) Midway Island, Samoa</option> <option value="America/Adak">(GMT-10:00) Hawaii-Aleutian</option> <option value="Etc/GMT+10">(GMT-10:00) Hawaii</option> <option value="Pacific/Marquesas">(GMT-09:30) Marquesas Islands</option> <option value="Pacific/Gambier">(GMT-09:00) Gambier Islands</option> <option value="America/Anchorage">(GMT-09:00) Alaska</option> <option value="America/Ensenada">(GMT-08:00) Tijuana, Baja California</option> <option value="Etc/GMT+8">(GMT-08:00) Pitcairn Islands</option> <option value="America/Los_Angeles">(GMT-08:00) Pacific Time (US & Canada)</option> <option value="America/Denver">(GMT-07:00) Mountain Time (US & Canada)</option> <option value="America/Chihuahua">(GMT-07:00) Chihuahua, La Paz, Mazatlan</option> <option value="America/Dawson_Creek">(GMT-07:00) Arizona</option> <option value="America/Belize">(GMT-06:00) Saskatchewan, Central America</option> <option value="America/Cancun">(GMT-06:00) Guadalajara, Mexico City, Monterrey</option> <option value="Chile/EasterIsland">(GMT-06:00) Easter Island</option> <option value="America/Chicago">(GMT-06:00) Central Time (US & Canada)</option> <option value="America/New_York">(GMT-05:00) Eastern Time (US & Canada)</option> <option value="America/Havana">(GMT-05:00) Cuba</option> <option value="America/Bogota">(GMT-05:00) Bogota, Lima, Quito, Rio Branco</option> <option value="America/Caracas">(GMT-04:30) Caracas</option> <option value="America/Santiago">(GMT-04:00) Santiago</option> <option value="America/La_Paz">(GMT-04:00) La Paz</option> <option value="Atlantic/Stanley">(GMT-04:00) Faukland Islands</option> <option value="America/Campo_Grande">(GMT-04:00) Brazil</option> <option value="America/Goose_Bay">(GMT-04:00) Atlantic Time (Goose Bay)</option> <option value="America/Glace_Bay">(GMT-04:00) Atlantic Time (Canada)</option> <option value="America/St_Johns">(GMT-03:30) Newfoundland</option> <option value="America/Araguaina">(GMT-03:00) UTC-3</option> <option value="America/Montevideo">(GMT-03:00) Montevideo</option> <option value="America/Miquelon">(GMT-03:00) Miquelon, St. Pierre</option> <option value="America/Godthab">(GMT-03:00) Greenland</option> <option value="America/Argentina/Buenos_Aires">(GMT-03:00) Buenos Aires</option> <option value="America/Sao_Paulo">(GMT-03:00) Brasilia</option> <option value="America/Noronha">(GMT-02:00) Mid-Atlantic</option> <option value="Atlantic/Cape_Verde">(GMT-01:00) Cape Verde Is.</option> <option value="Atlantic/Azores">(GMT-01:00) Azores</option> <option value="Europe/Belfast">(GMT) Greenwich Mean Time : Belfast</option> <option value="Europe/Dublin">(GMT) Greenwich Mean Time : Dublin</option> <option value="Europe/Lisbon">(GMT) Greenwich Mean Time : Lisbon</option> <option value="Europe/London">(GMT) Greenwich Mean Time : London</option> <option value="Africa/Abidjan">(GMT) Monrovia, Reykjavik</option> <option value="Europe/Amsterdam">(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna</option> <option value="Europe/Belgrade">(GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague</option> <option value="Europe/Brussels">(GMT+01:00) Brussels, Copenhagen, Madrid, Paris</option> <option value="Africa/Algiers">(GMT+01:00) West Central Africa</option> <option value="Africa/Windhoek">(GMT+01:00) Windhoek</option> <option value="Asia/Beirut">(GMT+02:00) Beirut</option> <option value="Africa/Cairo">(GMT+02:00) Cairo</option> <option value="Asia/Gaza">(GMT+02:00) Gaza</option> <option value="Africa/Blantyre">(GMT+02:00) Harare, Pretoria</option> <option value="Asia/Jerusalem">(GMT+02:00) Jerusalem</option> <option value="Europe/Minsk">(GMT+02:00) Minsk</option> <option value="Asia/Damascus">(GMT+02:00) Syria</option> <option value="Europe/Moscow">(GMT+03:00) Moscow, St. Petersburg, Volgograd</option> <option value="Africa/Addis_Ababa">(GMT+03:00) Nairobi</option> <option value="Asia/Tehran">(GMT+03:30) Tehran</option> <option value="Asia/Dubai">(GMT+04:00) Abu Dhabi, Muscat</option> <option value="Asia/Yerevan">(GMT+04:00) Yerevan</option> <option value="Asia/Kabul">(GMT+04:30) Kabul</option> <option value="Asia/Yekaterinburg">(GMT+05:00) Ekaterinburg</option> <option value="Asia/Tashkent">(GMT+05:00) Tashkent</option> <option value="Asia/Kolkata">(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi</option> <option value="Asia/Katmandu">(GMT+05:45) Kathmandu</option> <option value="Asia/Dhaka">(GMT+06:00) Astana, Dhaka</option> <option value="Asia/Novosibirsk">(GMT+06:00) Novosibirsk</option> <option value="Asia/Rangoon">(GMT+06:30) Yangon (Rangoon)</option> <option value="Asia/Bangkok">(GMT+07:00) Bangkok, Hanoi, Jakarta</option> <option value="Asia/Krasnoyarsk">(GMT+07:00) Krasnoyarsk</option> <option value="Asia/Hong_Kong">(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi</option> <option value="Asia/Irkutsk">(GMT+08:00) Irkutsk, Ulaan Bataar</option> <option value="Australia/Perth">(GMT+08:00) Perth</option> <option value="Australia/Eucla">(GMT+08:45) Eucla</option> <option value="Asia/Tokyo">(GMT+09:00) Osaka, Sapporo, Tokyo</option> <option value="Asia/Seoul">(GMT+09:00) Seoul</option> <option value="Asia/Yakutsk">(GMT+09:00) Yakutsk</option> <option value="Australia/Adelaide">(GMT+09:30) Adelaide</option> <option value="Australia/Darwin">(GMT+09:30) Darwin</option> <option value="Australia/Brisbane">(GMT+10:00) Brisbane</option> <option value="Australia/Hobart">(GMT+10:00) Hobart</option> <option value="Asia/Vladivostok">(GMT+10:00) Vladivostok</option> <option value="Australia/Lord_Howe">(GMT+10:30) Lord Howe Island</option> <option value="Etc/GMT-11">(GMT+11:00) Solomon Is., New Caledonia</option> <option value="Asia/Magadan">(GMT+11:00) Magadan</option> <option value="Pacific/Norfolk">(GMT+11:30) Norfolk Island</option> <option value="Asia/Anadyr">(GMT+12:00) Anadyr, Kamchatka</option> <option value="Pacific/Auckland">(GMT+12:00) Auckland, Wellington</option> <option value="Etc/GMT-12">(GMT+12:00) Fiji, Kamchatka, Marshall Is.</option> <option value="Pacific/Chatham">(GMT+12:45) Chatham Islands</option> <option value="Pacific/Tongatapu">(GMT+13:00) Nuku'alofa</option> <option value="Pacific/Kiritimati">(GMT+14:00) Kiritimati</option> Or just using PHP it's self $timezones = DateTimeZone::listAbbreviations(); $cities = array(); foreach( $timezones as $key => $zones ) { foreach( $zones as $id => $zone ) { /** * Only get timezones explicitely not part of "Others". * @see http://www.php.net/manual/en/timezones.others.php */ if ( preg_match( '/^(America|Antartica|Arctic|Asia|Atlantic|Europe|Indian|Pacific)\//', $zone['timezone_id'] ) && $zone['timezone_id']) { $cities[$zone['timezone_id']][] = $key; } } } // For each city, have a comma separated list of all possible timezones for that city. foreach( $cities as $key => $value ) $cities[$key] = join( ', ', $value); // Only keep one city (the first and also most important) for each set of possibilities. $cities = array_unique( $cities ); // Sort by area/city name. ksort( $cities ); It seems like the last one would be the safest as it would grow with the PHP release being used. You could also flip that array around when needed to tie timezones to city names.

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  • How do I ensure that a JPanel Shrinks when the parent frame is resized?

    - by dah
    I have a basic notes panel that I'm looking to shrink the width of when the parent jframe is resized but it isn't happening. I'm using nested gridbaglayouts. package com.protocase.notes.views; import com.protocase.notes.controller.NotesController; import com.protocase.notes.model.Subject; import com.protocase.notes.model.Note; import com.protocase.notes.model.database.PMSNotesAdapter; import java.awt.Color; import java.awt.GridBagConstraints; import java.awt.GridBagLayout; import javax.swing.BorderFactory; import javax.swing.JButton; import javax.swing.JLabel; import javax.swing.JPanel; import javax.swing.JScrollPane; /** * @author DavidH */ public class NotesViewer extends JPanel { // <editor-fold defaultstate="collapsed" desc="Attributes"> private Subject subject; private NotesController controller; //</editor-fold> // <editor-fold defaultstate="collapsed" desc="Getters N' Setters"> /** * Gets back the current subject. * @return */ public Subject getSubject() { return subject; } public NotesController getController() { return controller; } public void setController(NotesController controller) { this.controller = controller; } /** * Should clear the panel of the current subject and load the details for * the other object. * @param subject */ public void setSubject(Subject subject) { this.subject = subject; } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="Constructor"> /** * -- Sets up a note viewer with a subject and a controller. Likely this * would be the constructor used if you were passing off from another * NoteViewer or something else that used a notes adapter or controller. * @param subject * @param controller */ public NotesViewer(Subject subject, NotesController controller) { this.subject = subject; this.controller = controller; initComponents(); } /** * -- Sets up a note view with a subject and creates a new controller. This * would be the constructor typically chosen if choosing notes was * infrequent and only one or two notes needs to be displayed. * @param subject */ public NotesViewer(Subject subject) { this(subject, new NotesController(new PMSNotesAdapter())); } /** * -- Sets up a note view without a subject and creates a new controller. * This would be for a note viewer without any notes, perhaps populating * as you choose values in another form. * @param subject */ public NotesViewer() { this(null); } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="initComponents()"> /** * Sets up the view for the NotesViewer */ private void initComponents() { // -- Make a new panel for the header JPanel panel = new JPanel(); panel.setLayout(new GridBagLayout()); GridBagConstraints c = new GridBagConstraints(); c.gridx = 0; c.fill = GridBagConstraints.HORIZONTAL; c.gridy = 0; c.weightx = .5; //c.anchor = GridBagConstraints.NORTHWEST; JLabel label = new JLabel("Viewing Notes for [Subject]"); label.setAlignmentX(JLabel.LEFT_ALIGNMENT); label.setBorder(BorderFactory.createLineBorder(Color.YELLOW)); panel.add(label); JButton newNoteButton = new JButton("New"); c = new GridBagConstraints(); // c.fill = GridBagConstraints.HORIZONTAL; c.gridx = 1; c.gridy = 0; c.weightx = .5; c.anchor = GridBagConstraints.EAST; panel.add(newNoteButton, c); // -- NotePanels c = new GridBagConstraints(); c.fill = GridBagConstraints.HORIZONTAL; c.weightx = 1; c.weighty = 1; c.gridx = 0; c.gridwidth = 2; int y = 1; for (Note n : subject.getNotes()) { c.gridy = y++; panel.add(new NotesPanel(n, controller), c); } this.setLayout(new GridBagLayout()); GridBagConstraints pc = new GridBagConstraints(); pc.gridx = 0; pc.gridy = 0; pc.weightx = 1; pc.weighty = 1; pc.fill = GridBagConstraints.BOTH; panel.setBackground(Color.blue); JScrollPane scroll = new JScrollPane(); scroll.setViewportView(panel); //scroll.setHorizontalScrollBarPolicy(JScrollPane.HORIZONTAL_SCROLLBAR_NEVER); this.add(scroll, pc); //this.add(panel, pc); // -- Add it all to the layout } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="private methods"> //</editor-fold> } package com.protocase.notes.views; import com.protocase.notes.controller.NotesController; import com.protocase.notes.model.Note; import java.awt.CardLayout; import java.awt.Color; import java.awt.Component; import java.awt.Dimension; import java.awt.GridBagConstraints; import java.awt.GridBagLayout; import java.awt.event.ActionEvent; import java.awt.event.ActionListener; import java.text.DateFormat; import java.text.SimpleDateFormat; import javax.swing.BorderFactory; import javax.swing.JButton; import javax.swing.JLabel; import javax.swing.JPanel; import javax.swing.JScrollPane; import javax.swing.JTextArea; import javax.swing.JTextField; import javax.swing.border.BevelBorder; import javax.swing.border.Border; import javax.swing.border.MatteBorder; /** * @author dah01 */ public class NotesPanel extends JPanel { // <editor-fold defaultstate="collapsed" desc="Attributes"> private Note note; private NotesController controller; private CardLayout cardLayout; private JTextArea viewTextArea; private JTextArea editTextArea; //</editor-fold> // <editor-fold defaultstate="collapsed" desc="Getters N' Setters"> public NotesController getController() { return controller; } public void setController(NotesController controller) { this.controller = controller; } public Note getNote() { return note; } public void setNote(Note note) { this.note = note; } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="Constructor"> /** * Sets up a note panel that shows everything about the note. * @param note */ public NotesPanel(Note note, NotesController controller) { this.note = note; cardLayout = new CardLayout(); this.setLayout(cardLayout); // -- Setup the layout manager. this.setBackground(new Color(199, 187, 192)); this.setBorder(new BevelBorder(BevelBorder.RAISED)); // -- ViewPanel this.add("ViewPanel", initViewPanel()); this.add("EditPanel", initEditPanel()); } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="EditPanel"> private JPanel initEditPanel() { JPanel editPanel = new JPanel(); editPanel.setLayout(new GridBagLayout()); GridBagConstraints c = new GridBagConstraints(); c.fill = GridBagConstraints.HORIZONTAL; c.gridy = 0; c.weightx = 1; c.weighty = 0.3; editPanel.add(initCreatorLabel(), c); c.gridy++; editPanel.add(initEditTextScroll(), c); c.gridy++; c.anchor = GridBagConstraints.WEST; c.fill = GridBagConstraints.NONE; editPanel.add(initEditorLabel(), c); c.gridx++; c.anchor = GridBagConstraints.EAST; editPanel.add(initSaveButton(), c); return editPanel; } private JScrollPane initEditTextScroll() { this.editTextArea = new JTextArea(note.getContents()); editTextArea.setLineWrap(true); editTextArea.setWrapStyleWord(true); JScrollPane scrollPane = new JScrollPane(editTextArea); scrollPane.setAlignmentX(JScrollPane.LEFT_ALIGNMENT); Border b = scrollPane.getViewportBorder(); MatteBorder mb = BorderFactory.createMatteBorder(2, 2, 2, 2, Color.BLUE); scrollPane.setBorder(mb); return scrollPane; } private JButton initSaveButton() { final CardLayout l = this.cardLayout; final JPanel p = this; final NotesController c = this.controller; final Note n = this.note; final JTextArea noteText = this.viewTextArea; final JTextArea textToSubmit = this.editTextArea; ActionListener al = new ActionListener() { @Override public void actionPerformed(ActionEvent e) { //controller.saveNote(n); noteText.setText(textToSubmit.getText()); l.next(p); } }; JButton saveButton = new JButton("Save"); saveButton.addActionListener(al); saveButton.setPreferredSize(new Dimension(62, 26)); return saveButton; } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="ViewPanel"> private JPanel initViewPanel() { JPanel viewPanel = new JPanel(); viewPanel.setLayout(new GridBagLayout()); GridBagConstraints c = new GridBagConstraints(); c.fill = GridBagConstraints.HORIZONTAL ; c.gridy = 0; c.weightx = 1; c.weighty = 0.3; viewPanel.add(initCreatorLabel(), c); c.gridy++; viewPanel.add(this.initNoteTextArea(), c); c.fill = GridBagConstraints.NONE; c.anchor = GridBagConstraints.WEST; c.gridy++; viewPanel.add(initEditorLabel(), c); c.gridx++; c.anchor = GridBagConstraints.EAST; viewPanel.add(initEditButton(), c); return viewPanel; } private JLabel initCreatorLabel() { DateFormat formatter = new SimpleDateFormat("yyyy-MM-dd"); if (note != null) { String noteBy = "Note by " + note.getCreator(); String noteCreated = formatter.format(note.getDateCreated()); JLabel creatorLabel = new JLabel(noteBy + " @ " + noteCreated); creatorLabel.setAlignmentX(JLabel.LEFT_ALIGNMENT); return creatorLabel; } else { System.out.println("NOTE IS NULL"); return null; } } private JScrollPane initNoteTextArea() { // -- Setup the notes area. this.viewTextArea = new JTextArea(note.getContents()); viewTextArea.setEditable(false); viewTextArea.setLineWrap(true); viewTextArea.setWrapStyleWord(true); JScrollPane scrollPane = new JScrollPane(viewTextArea); scrollPane.setAlignmentX(JScrollPane.LEFT_ALIGNMENT); return scrollPane; } private JLabel initEditorLabel() { // -- Setup the edited by label. JLabel editorLabel = new JLabel(" -- Last edited by " + note.getLastEdited() + " at " + note.getDateModified()); editorLabel.setAlignmentX(Component.LEFT_ALIGNMENT); return editorLabel; } private JButton initEditButton() { final CardLayout l = this.cardLayout; final JPanel p = this; ActionListener ar = new ActionListener() { @Override public void actionPerformed(ActionEvent e) { l.next(p); } }; JButton editButton = new JButton("Edit"); editButton.setPreferredSize(new Dimension(62,26)); editButton.addActionListener(ar); return editButton; } //</editor-fold> // <editor-fold defaultstate="collapsed" desc="Grow Width When Resized"> @Override public Dimension getPreferredSize() { int fw = this.getParent().getSize().width; int fh = super.getPreferredSize().height; return new Dimension(fw,fh); } //</editor-fold> }

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  • Enabling Http caching and compression in IIS 7 for asp.net websites

    - by anil.kasalanati
    Caching – There are 2 ways to set Http caching 1-      Use Max age property 2-      Expires header. Doing the changes via IIS Console – 1.       Select the website for which you want to enable caching and then select Http Responses in the features tab       2.       Select the Expires webcontent and on changing the After setting you can generate the max age property for the cache control    3.       Following is the screenshot of the headers   Then you can use some tool like fiddler and see 302 response coming from the server. Doing it web.config way – We can add static content section in the system.webserver section <system.webServer>   <staticContent>             <clientCache cacheControlMode="UseMaxAge" cacheControlMaxAge="365.00:00:00" />   </staticContent> Compression - By default static compression is enabled on IIS 7.0 but the only thing which falls under that category is CSS but this is not enough for most of the websites using lots of javascript.  If you just thought by enabling dynamic compression would fix this then you are wrong so please follow following steps –   In some machines the dynamic compression is not enabled and following are the steps to enable it – Open server manager Roles > Web Server (IIS) Role Services (scroll down) > Add Role Services Add desired role (Web Server > Performance > Dynamic Content Compression) Next, Install, Wait…Done!   ?  Roles > Web Server (IIS) ?  Role Services (scroll down) > Add Role Services     Add desired role (Web Server > Performance > Dynamic Content Compression)     Next, Install, Wait…Done!     Enable  - ?  Open server manager ?  Roles > Web Server (IIS) > Internet Information Services (IIS) Manager   Next pane: Sites > Default Web Site > Your Web Site Main pane: IIS > Compression         Then comes the custom configuration for encrypting javascript resources. The problem is that the compression in IIS 7 completely works on the mime types and by default there is a mismatch in the mime types Go to following location C:\Windows\System32\inetsrv\config Open applicationHost.config The mimemap is as follows  <mimeMap fileExtension=".js" mimeType="application/javascript" />   So the section in the staticTypes should be changed          <add mimeType="application/javascript" enabled="true" />     Doing the web.config way –   We can add following section in the system.webserver section <system.webServer> <urlCompression doDynamicCompression="false"  doStaticCompression="true"/> More Information/References – ·         http://weblogs.asp.net/owscott/archive/2009/02/22/iis-7-compression-good-bad-how-much.aspx ·         http://www.west-wind.com/weblog/posts/98538.aspx  

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  • Tykie

    - by Brian
    Here’s the obituary my mother wrote for Tykie, I still miss the little guy quite a bit. Anyone who’s interested in further information on hearing dogs should check out the IHDI website. I cannot begin to express how helpful a hearing dog can be for the hearing impaired. If you feel so inclined, please make a donation. In Memoriam, Tykie 1993-2010 The American Legion Post 401, South Wichita, KS, supported one of its members and commander by sponsoring a service dog for him. Unlike most service dogs this one was for the hearing impaired. Both Ocie and Betty Sims had hearing loss – Ocie more than Betty. The Post and Auxilliary had garage sales, auctions and other fund-raising endeavors to get donations for the dog. Betty made Teddy bears with growlers that were auctioned for donations to bring a hearing dog from International Hearing Dog, Henderson, Colorado. Tykie, a small wiry, salt and pepper terrier, arrived September 1, 1994 to begin his work that included attending Post 401 meetings and celebrations as well as raising more money to be donated to IHD to help others have hearing dogs. Tykie was a young dog less than a year old when he came to Wichita. He was always anxious to please and seldom barked, though he did put out a kind of cry when he was giving his urgent announcement that someone was at the door or the telephone was ringing. He also enjoyed chasing squirrels in the backyard garden that Ocie prized. In 1995, Betty almost died of a lung infection. Tykie was at the hospital with Ocie when he could visit. Several weeks after she was able to come home after a miraculous recovery, Tykie and Ocie went to a car show in downtown Wichita. Ocie’s retina tore loose in the only eye he could see out of and he almost blind was in great pain. How Ocie and Tykie got home is still a mystery, but the family legend goes that Tykie added seeing eye dog to his repertoire and helped drive him home. Health problems continued for Ocie and when he was placed in a nursing home, Tykie was moved to be Betty’s hearing dog. No problem for Tykie, he still saw his friends at the post and continued to help with visitors at the door. The night of May 3, 1999, Betty and Tykie were in the bedroom watching TV when Tykie began hitting her with both front paws as he would if something were urgent. She said later she thought he wanted to go out. As she and the dog walked down the hall towards the back of the house, Tykie hit her again with his front paws with such urgency that she fell into a small coat closet. That small 2-by-2 closet became their refuge as that very second the roof of her house went off as the f4 tornado raced through the city. Betty acquired one small wound on her hand from a piece of flying glass as she pulled Tykie into the closet with her. Tykie was a hero that day and a lot of days after. He kept Betty going as she rebuilt her home and after her husband died April 15, 2000. Tykie had to be cared for so she had to take him outside and bring him inside. He attended weddings of grandchildren and funerals of Post friends. When Betty died February 17, 2002 Tykie’s life changed again. IHD gave approval for his transfer and retirement to Betty and Ocie’s grandson, Brian Laird, who has a similar hearing loss to his grandfather. A few days after the funeral Tykie flew to his new home in Rutherford, NJ where he was able to take long walks for a couple of years before moving back to the Kansas City area. He was still full of adventure. He was written up in a book about service dogs and his story of the tornado and his picture appeared. He spent weekends at Brian’s mother’s farm to get muddy and be afraid of cats and chickens. He also took on an odyssey as he slipped from his fenced yard in Lenexa one day and walked more than seven miles in Overland Park traffic before being found by a good Samaritan who called IHD to find out where he belonged. Tykie was deaf for about the last two years of his long life and became blind as well, but he continued to strive to please. Tykie was 16 years and 4 months when he was cremated. His ashes were scattered on the graves of Betty and Ocie Sims at Greenwood Cemetery west of Wichita on the afternoon of March 21, 2010, with about a dozen family and Post 401 members. It is still the rule. Service dogs are the only dogs allowed inside the Post home. Submitted by Linda Laird, daughter of Betty and Ocie and mother of Brian Laird.

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  • Off The Beaten Path—Three Things Growing Midsize Companies are Thankful For

    - by Christine Randle
    By: Jim Lein, Senior Director, Oracle Accelerate Last Sunday I went on a walkabout.  That’s when I just step out the door of my Colorado home and hike through the mountains for hours with no predetermined destination. I favor “social trails”, the unmapped routes pioneered by both animal and human explorers.  These tracks  are usually more challenging than established, marked routes and you can’t be 100% sure of where you’re going to end up. But I’ve found the rewards to be much greater. For awhile, I pondered on how—depending upon your perspective—the current economic situation worldwide could be viewed as either a classic “the glass is half empty” or a “the glass is half full” scenario. Midsize companies buy Oracle to grow and so I’m continually amazed and fascinated by the success stories our customers relate to me.  Oracle’s successful midsize companies are growing via innovation, agility, and opportunity. For them, the glass isn’t half full—it’s overflowing. Growing Midsize Companies are Thankful for: Innovation The sun angling through the pine trees reminded me of a conversation with a European customer a year ago May.  You might not recognize the name but, chances are, your local evening weather report relies on this company’s weather observation, monitoring and measurement products.  For decades, the company was recognized in its industry for product innovation, but its recent rapid growth comes from tailoring end to end product and service solutions based on the needs of distinctly different customer groups across industrial, public sector, and defense sectors.  Hours after that phone call I was walking my dog in a local park and came upon a small white plastic box sprouting short antennas and dangling by a nylon cord from a tree branch.  I cut it down. The name of that customer’s company was stamped on the housing. “It’s a radiosonde from a high altitude weather balloon,” he told me the next day. “Keep it as a souvenir.”  It sits on my fireplace mantle and elicits many questions from guests. Growing Midsize Companies are Thankful for: Agility In July, I had another interesting discussion with the CFO of an Asia-Pacific company which owns and operates a large portfolio of leisure assets. They are best known for their epic outdoor theme parks. However, their primary growth today is coming from a chain of indoor amusement centers in the USA where billiards, bowling, and laser tag take the place of roller coasters, kiddy rides, and wave pools. With mountains and rivers right out my front door, I’m not much for theme parks, but I’ll take a spirited game of laser tag any day.  This company has grown dramatically since first implementing Oracle ERP more than a decade ago. Their profitable expansion into a completely foreign market is derived from the ability to replicate proven and efficient best business practices across diverse operating environments.  They recently went live on Oracle’s Fusion HCM and Taleo. Their CFO explained to me how, with thousands of employees in three countries, Fusion HCM and Taleo would enable them to remain incredibly agile by acting on trends linking individual employee performance to their management, establishing and maintaining those best practices. Growing Midsize Companies are Thankful for: Opportunity I have three GPS apps on my iPhone. I use them mainly to keep track of my stats—distance, time, and vertical gain. However, every once in awhile I need to find the most efficient route back home before dark from my current location (notice I didn’t use the word “lost”). In August I listened in on an interview with the CFO of another European company that designs and delivers telematics solutions—the integrated use of telecommunications and informatics—for managing the mobile workforce. These solutions enable customers to achieve evolutionary step-changes in their performance and service delivery. Forgive the overused metaphor, but this is route optimization on steroids.  The company’s executive team saw an opportunity in this emerging market and went “all in”. Consequently, they are being rewarded with tremendous growth results and market domination by providing the ability for their clients to collect and analyze performance information related to fuel consumption, service workforce safety, and asset productivity. This Thanksgiving, I’m thankful for health, family, friends, and a career with an innovative company that helps companies leverage top tier software to drive and manage growth. And I’m thankful to have learned the lesson that good things happen when you get off the beaten path—both when hiking and when forging new routes through a complex world economy. Halfway through my walkabout on Sunday, after scrambling up a long stretch of scree-covered hill, I crested a ridge with an obstructed view of 14,265 ft Mt Evans just a few miles to the west.  There, nowhere near a house or a trail, someone had placed a wooden lounge chair. Its wood was worn and faded but it was sturdy. I had lunch and a cold drink in my pack. Opportunity knocked and I seized it. Happy Thanksgiving.  

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  • Verizon Wireless Supports its Mission-Critical Employee Portal with MySQL

    - by Bertrand Matthelié
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Verizon Wireless, the #1 mobile carrier in the United States, operates the nation’s largest 3G and 4G LTE network, with the most subscribers (109 millions) and the highest revenue ($70.2 Billion in 2011). Verizon Wireless built the first wide-area wireless broadband network and delivered the first wireless consumer 3G multimedia service in the US, and offers global voice and data services in more than 200 destinations around the world. To support 4.2 million daily wireless transactions and 493,000 calls and emails transactions produced by 94.2 million retail customers, Verizon Wireless employs over 78,000 employees with area headquarters across the United States. The Business Challenge Seeing the stupendous rise in social media, video streaming, live broadcasting…etc which redefined the scope of technology, Verizon Wireless, as a technology savvy company, wanted to provide a platform to its employees where they could network socially, view and host microsites, stream live videos, blog and provide the latest news. The IT team at Verizon Wireless had abundant experience with various technology platforms to support the huge number of applications in the company. However, open-source products weren’t yet widely used in the organization and the team had the ambition to adopt such technologies and see if the architecture could meet Verizon Wireless’ rigid requirements. After evaluating a few solutions, the IT team decided to use the LAMP stack for Vzweb, its mission-critical, 24x7 employee portal, with Drupal as the front end and MySQL on Linux as the backend, and for a few other internal websites also on MySQL. The MySQL Solution Verizon Wireless started to support its employee portal, Vzweb, its online streaming website, Vztube, and internal wiki pages, Vzwiki, with MySQL 5.1 in 2010. Vzweb is the main internal communication channel for Verizon Wireless, while Vztube hosts important company-wide webcasts regularly for executive-level announcements, so both channels have to be live and accessible all the time for its 78,000 employees across the United States. However during the initial deployment of the MySQL based Intranet, the application experienced performance issues. High connection spikes occurred causing slow user response time, and the IT team applied workarounds to continue the service. A number of key performance indexes (KPI) for the infrastructure were identified and the operational framework redesigned to support a more robust website and conform to the 99.985% uptime SLA (Service-Level Agreement). The MySQL DBA team made a series of upgrades in MySQL: Step 1: Moved from MyISAM to InnoDB storage engine in 2010 Step 2: Upgraded to the latest MySQL 5.1.54 release in 2010 Step 3: Upgraded from MySQL 5.1 to the latest GA release MySQL 5.5 in 2011, and leveraging MySQL Thread Pool as part of MySQL Enterprise Edition to scale better After making those changes, the team saw a much better response time during high concurrency use cases, and achieved an amazing performance improvement of 1400%! In January 2011, Verizon CEO, Ivan Seidenberg, announced the iPhone launch during the opening keynote at Consumer Electronic Show (CES) in Las Vegas, and that presentation was streamed live to its 78,000 employees. The event was broadcasted flawlessly with MySQL as the database. Later in 2011, Hurricane Irene attacked the East Coast of United States and caused major life and financial damages. During the hurricane, the team directed more traffic to its west coast data center to avoid potential infrastructure damage in the East Coast. Such transition was executed smoothly and even though the geographical distance became longer for the East Coast users, there was no impact in the performance of Vzweb and Vztube, and the SLA goal was achieved. “MySQL is the key component of Verizon Wireless’ mission-critical employee portal application,” said Shivinder Singh, senior DBA at Verizon Wireless. “We achieved 1400% performance improvement by moving from the MyISAM storage engine to InnoDB, upgrading to the latest GA release MySQL 5.5, and using the MySQL Thread Pool to support high concurrent user connections. MySQL has become part of our IT infrastructure, on which potentially more future applications will be built.” To learn more about MySQL Enterprise Edition, Get our Product Guide.

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  • OpenWorld: Spotlight on Fusion CRM

    - by Tony Berk
    Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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  • EU Digital Agenda scores 85/100

    - by trond-arne.undheim
    If the Digital Agenda was a bottle of wine and I were wine critic Robert Parker, I would say the Digital Agenda has "a great bouquet, many good elements, with astringent, dry and puckering mouth feel that will not please everyone, but still displaying some finesse. A somewhat controlled effort with no surprises and a few noticeable flaws in the delivery. Noticeably shorter aftertaste than advertised by the producers. Score: 85/100. Enjoy now". The EU Digital Agenda states that "standards are vital for interoperability" and has a whole chapter on interoperability and standards. With this strong emphasis, there is hope the EU's outdated standardization system finally is headed for reform. It has been 23 years since the legal framework of standardisation was completed by Council Decision 87/95/EEC8 in the Information and Communications Technology (ICT) sector. Standardization is market driven. For several decades the IT industry has been developing standards and specifications in global open standards development organisations (fora/consortia), many of which have transparency procedures and practices far superior to the European Standards Organizations. The Digital Agenda rightly states: "reflecting the rise and growing importance of ICT standards developed by certain global fora and consortia". Some fora/consortia, of course, are distorted, influenced by single vendors, have poor track record, and need constant vigilance, but they are the minority. Therefore, the recognition needs to be accompanied by eligibility criteria focused on openness. Will the EU reform its ICT standardization by the end of 2010? Possibly, and only if DG Enterprise takes on board that Information and Communications Technologies (ICTs) have driven half of the productivity growth in Europe over the past 15 years, a prominent fact in the EU's excellent Digital Competitiveness report 2010 published on Monday 17 May. It is ok to single out the ICT sector. It simply is the most important sector right now as it fuels growth in all other sectors. Let's not wait for the entire standardization package which may take another few years. Europe does not have time. The Digital Agenda is an umbrella strategy with deliveries from a host of actors across the Commission. For instance, the EU promises to issue "guidance on transparent ex-ante disclosure rules for essential intellectual property rights and licensing terms and conditions in the context of standard setting", by 2011 in the Horisontal Guidelines now out for public consultation by DG COMP and to some extent by DG ENTR's standardization policy reform. This is important. The EU will issue procurement guidance as interoperability frameworks are put into practice. This is a joint responsibility of several DGs, and is likely to suffer coordination problems, controversy and delays. We have seen plenty of the latter already and I have commented on the Commission's own interoperability elsewhere, with mixed luck. :( Yesterday, I watched the cartoonesque Korean western film The Good, the Bad and the Weird. In the movie (and I meant in the movie only), a bandit, a thief, and a bounty hunter, all excellent at whatever they do, fight for a treasure map. Whether that is a good analogy for the situation within the Commission, others are better judges of than I. However, as a movie fanatic, I still await the final shoot-out, and, as in the film, the only certainty is that "life is about chasing and being chased". The missed opportunity (in this case not following up the push from Member States to better define open standards based interoperability) is a casualty of the chaos ensued in the European Wild West (and I mean that in the most endearing sense, and my excuses beforehand to actors who possibly justifiably cannot bear being compared to fictional movie characters). Instead of exposing the ongoing fight, the EU opted for the legalistic use of the term "standards" throughout the document. This is a term that--to the EU-- excludes most standards used by the IT industry world wide. So, while it, for a moment, meant "weapon down", it will not lead to lasting peace. The Digital Agenda calls for the Member States to "Implement commitments on interoperability and standards in the Malmö and Granada Declarations by 2013". This is a far cry from the actual Ministerial Declarations which called upon the Commission to help them with this implementation by recognizing and further defining open standards based interoperability. Unless there is more forthcoming from the Commission, the market's judgement will be: you simply fall short. Generally, I think the EU focus now should be "from policy to practice" and the Digital Agenda does indeed stop short of tackling some highly practical issues. There is need for progress beyond the Digital Agenda. Here are some suggestions that would help Europe re-take global leadership on openness, public sector reform, and economic growth: A strong European software strategy centred around open standards based interoperability by 2011. An ambitious new eCommission strategy for 2011-15 focused on migration to open standards by 2015. Aligning the IT portfolio across the Commission into one Digital Agenda DG by 2012. Focusing all best practice exchange in eGovernment on one social networking site, epractice.eu (full disclosure: I had a role in getting that site up and running) Prioritizing public sector needs in global standardization over European standardization by 2014.

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  • Imaging: Paper Paper Everywhere, but None Should be in Sight

    - by Kellsey Ruppel
    Author: Vikrant Korde, Technical Architect, Aurionpro's Oracle Implementation Services team My wedding photos are stored in several empty shoeboxes. Yes...I got married before digital photography was mainstream...which means I'm old. But my parents are really old. They have shoeboxes filled with vacation photos on slides (I doubt many of you have even seen a home slide projector...and I hope you never do!). Neither me nor my parents should have shoeboxes filled with any form of photographs whatsoever. They should obviously live in the digital world...with no physical versions in sight (other than a few framed on our walls). Businesses grapple with similar challenges. But instead of shoeboxes, they have file cabinets and warehouses jam packed with paper invoices, legal documents, human resource files, material safety data sheets, incident reports, and the list goes on and on. In fact, regulatory and compliance rules govern many industries, requiring that this paperwork is available for any number of years. It's a real challenge...especially trying to find archived documents quickly and many times with no backup. Which brings us to a set of technologies called Image Process Management (or simply Imaging or Image Processing) that are transforming these antiquated, paper-based processes. Oracle's WebCenter Content Imaging solution is a combination of their WebCenter suite, which offers a robust set of content and document management features, and their Business Process Management (BPM) suite, which helps to automate business processes through the definition of workflows and business rules. Overall, the solution provides an enterprise-class platform for end-to-end management of document images within transactional business processes. It's a solution that provides all of the capabilities needed - from document capture and recognition, to imaging and workflow - to effectively transform your ‘shoeboxes’ of files into digitally managed assets that comply with strict industry regulations. The terminology can be quite overwhelming if you're new to the space, so we've provided a summary of the primary components of the solution below, along with a short description of the two paths that can be executed to load images of scanned documents into Oracle's WebCenter suite. WebCenter Imaging (WCI): the electronic document repository that provides security, annotations, and search capabilities, and is the primary user interface for managing work items in the imaging solution SOA & BPM Suites (workflow): provide business process management capabilities, including human tasks, workflow management, service integration, and all other standard SOA features. It's interesting to note that there a number of 'jumpstart' processes available to help accelerate the integration of business applications, such as the accounts payable invoice processing solution for E-Business Suite that facilitates the processing of large volumes of invoices WebCenter Enterprise Capture (WEC): expedites the capture process of paper documents to digital images, offering high volume scanning and importing from email, and allows for flexible indexing options WebCenter Forms Recognition (WFR): automatically recognizes, categorizes, and extracts information from paper documents with greatly reduced human intervention WebCenter Content: the backend content server that provides versioning, security, and content storage There are two paths that can be executed to send data from WebCenter Capture to WebCenter Imaging, both of which are described below: 1. Direct Flow - This is the simplest and quickest way to push an image scanned from WebCenter Enterprise Capture (WEC) to WebCenter Imaging (WCI), using the bare minimum metadata. The WEC activities are defined below: The paper document is scanned (or imported from email). The scanned image is indexed using a predefined indexing profile. The image is committed directly into the process flow 2. WFR (WebCenter Forms Recognition) Flow - This is the more complex process, during which data is extracted from the image using a series of operations including Optical Character Recognition (OCR), Classification, Extraction, and Export. This process creates three files (Tiff, XML, and TXT), which are fed to the WCI Input Agent (the high speed import/filing module). The WCI Input Agent directory is a standard ingestion method for adding content to WebCenter Imaging, the process for doing so is described below: WEC commits the batch using the respective commit profile. A TIFF file is created, passing data through the file name by including values separated by "_" (underscores). WFR completes OCR, classification, extraction, export, and pulls the data from the image. In addition to the TIFF file, which contains the document image, an XML file containing the extracted data, and a TXT file containing the metadata that will be filled in WCI, are also created. All three files are exported to WCI's Input agent directory. Based on previously defined "input masks", the WCI Input Agent will pick up the seeding file (often the TXT file). Finally, the TIFF file is pushed in UCM and a unique web-viewable URL is created. Based on the mapping data read from the TXT file, a new record is created in the WCI application.  Although these processes may seem complex, each Oracle component works seamlessly together to achieve a high performing and scalable platform. The solution has been field tested at some of the largest enterprises in the world and has transformed millions and millions of paper-based documents to more easily manageable digital assets. For more information on how an Imaging solution can help your business, please contact [email protected] (for U.S. West inquiries) or [email protected] (for U.S. East inquiries). About the Author: Vikrant is a Technical Architect in Aurionpro's Oracle Implementation Services team, where he delivers WebCenter-based Content and Imaging solutions to Fortune 1000 clients. With more than twelve years of experience designing, developing, and implementing Java-based software solutions, Vikrant was one of the founding members of Aurionpro's WebCenter-based offshore delivery team. He can be reached at [email protected].

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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