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  • schedule compliance and keeping technical supports and resolving issues

    - by imays
    I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or loaned. The core development team is 5 people. 3 are seniors and 2 are juniors. After the first release, we've received many issues from our customers. Most of them are bug issues, customization needs, usage questions and upgrade requests. The issues from customers are incoming many times everyday, so it takes little time or much time of our developers. Because of our product is a software development kit(SDK) so most of questions can be answered only from our developers. And, for resolving bug issues, developers must be involved. Estimating time to resolve bug is hard. I fully understand it. However, our developers insist they cannot set the any due date of each project because they are busy doing technical supports and bug fixes by issues from customers everyday. Of course, they never do overwork. I suggested them an idea to divide the team into two parts: one for focusing on development by milestones, other for doing technical supports and bug fixes without setting due days. Then we could announce release plan officially. After the finish of release, two parts exchange the role for next milestone. However, they say they "NO, because it is impossible to share knowledge and design document fully." They still say they cannot set the release date and they request me to alter the due date flexibly. They does not fix the due date of each milestone. Fortunately, our company is not loaned and invested so we are not chocked. But I think it is bad idea to keep this situation. I know the story of ant and grasshopper. Our customers are tired of waiting forever of our release date. Companies consume limited time and money. If flexible due date without limit could be acceptable, could they accept flexible salary day? What is the root cause of our problem? All that I want is to fix and achieve precisely due date of each milestone without losing frequent technical supports. I think there must be solution for this situation. Please answer me. Thanks in advance. PS. Our tools and ways of project management are Trello, Mantis-like issue tracker, shared calendar software and scrum(collected cards into series of 'small and high completeness' projects).

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  • How can I identify unknown query string fragments that are coming to my site?

    - by Jon
    In the Google Analytics content overview for a site that I work on, the home page is getting many pageviews with some unfamiliar query string fragments, example: /?jkId=1234567890abcdef1234567890abcdef&jt=1&jadid=1234567890&js=1&jk=key words&jsid=12345&jmt=1 (potentially identifiable IDs have been changed) It clearly looks like some kind of ad tracking info, but noone who works on the site knows where it comes from, and I haven't been able to find any useful information from searching. Is there some listing of common query string keys available anywhere? Alternatively, does anyone happen to know where these keys (jkId, jt, jadid, js, jk, jsid and jmt) might come from?

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  • Is it good practice to analyse who introduced each bug?

    - by Michal Czardybon
    I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who introduced the bugs. I am wondering, if creating a custom field in the issue tracking system "Blamed" for reporting the person who generated the problem, is a good practice. One one hand it seems ok to me to promote personal responsibility for quality and this could reduce the additional work we have due to careless programming. On the other hand this is negative, things are sometimes vague and sometimes there is a reason such us "this thing had to be done very quickly due to a client's...". What to you think?

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  • What makes for a good JIRA workflow with a software development team?

    - by Hari Seldon
    I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team and I are new to JIRA (and issue tracking software in general). My team is skeptical of the transition at best, so I am also trying not to scare them off by introducing something overly complex at the start. I understand one of JIRA's strengths to be the customized workflows that can be created for a project. I've looked over the JIRA documentation and a number of tutorials, and am comfortable with the how in creating workflows, but I need some contextual What to go along with it. What makes a particular workflow work well? What does a poorly designed workflow look like? What are the benefits/drawbacks of a strict workflow with very specific states and transitions to a looser workflow, with fewer, broader defined states and transitions

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  • How do you track bugs in your personal projects?

    - by bedwyr
    I'm trying to decide if I need to reassess my defect-tracking process for my home-grown projects. For the last several years, I really just track defects using TODO tags in the code, and keeping track of them in a specific view (I use Eclipse, which has a decent tagging system). Unfortunately, I'm starting to wonder if this system is unsustainable. The defects I find are typically associated with a snippet of code I'm working on; bugs which are not immediately understood tend to be forgotten, or ignored. I wrote an application for my wife which has had a severe defect for almost 9 months, and I keep forgetting to fix it. What mechanism do you use to track defects in your personal projects? Do you have a specific system, or a process for prioritizing and managing them?

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  • Where can I find accessible bug/issue databases with complete revision history

    - by namenlos
    I'm performing some research and analysis on bug/issue tracking databases and more specifically on how programmers and teams of programmers actually interact with them. What I'm looking for involves understanding how those databases change over time. So what I don't need for example: is a database of all the bugs of some open source project as the bugs exist today. What I do need is a complete set of revision history for every issue/bug in the database. This would enable me to pick a specific datetime and say here were the list of all the issues/bugs that existed at that moment in time. Anyway know of some publicly accessible issue/bug databases that expose this revision data? Ideally, the revision would look something like this (shown for a single bug, with two revisions) ISSUEID PRI SEV ASSIGNEDTO MODIFIEDON VALIDUNTIL 1 2 2 mel apr-1-2010:5pm apr-1-2010:6pm 1 2 3 steve apr-1-2010:6pm NULL

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  • Speakers, Please Check Your Time

    - by AjarnMark
    Woodrow Wilson was once asked how long it would take him to prepare for a 10 minute speech. He replied "Two weeks". He was then asked how long it would take for a 1 hour speech. "One week", he replied. 2 hour speech? "I'm ready right now," he replied.  Whether that is a true story or an urban legend, I don’t really know, but either way, it is a poignant reminder for all speakers, and particularly apropos this week leading up to the PASS Community Summit. (Cross-posted to the PASS Professional Development Virtual Chapter blog #PASSProfDev.) What’s the point of that story?  Simply this…if you have plenty of time to do your presentation, you don’t need to prepare much because it is easy to throw in more and more material to stretch out to your allotted time.  But if you are on a tight time constraint, then it will take significant preparation to distill your talk down to only the essential points. I have attended seven of the last eight North American Summit events, and every one of them has been fantastic.  The speakers are great, the material is timely and relevant, and the networking opportunities are awesome.  And every year, there is one little thing that just bugs me…speakers going over their allotted time.  Why does it bother me so?  Well, if you look at a typical schedule for a Summit, you’ll see that there are six or more sessions going on at the same time, and only 15 minutes to move from one to another.  If you’re trying to maximize your training dollar by attending something during every session time slot, and you don’t want to be the last guy trying to squeeze into the middle of the row, then those 15 minutes can be critical.  All the more so if you need to stop and use the bathroom or if you have to hike to the opposite end of the convention center.  It is really a bad position to find yourself having to choose between learning the last key points of Speaker A who is going over time, and getting over to Speaker B on time so you don’t miss her key opening remarks. And frankly, I think it is just rude.  Yes, the speakers are the function, after all they are bringing the content that the rest of us are paying to learn.  But it is also an honor to be given the opportunity to speak at a conference like this, and no one speaker is so important that the conference would be a disaster without him.  Speakers know when they submit their abstract, long before the conference, how much time they will have.  It has been the same pattern at the Summit for at least the last eight years.  Program Sessions are 75 minutes long.  Some speakers who have a good track record, and meet other qualifying criteria, are extended an invitation to present a Spotlight Session which is 90 minutes (a 20% increase).  So there really is no excuse.  It’s not like you were promised a 2-hour segment and then discovered when you got here that it was only 75 minutes.  In fact, it’s not like PASS advertised 90-minute sessions for everyone and then a select few were cut back to only 75.  As a speaker, you know well before you get here which type of session you are doing and how long it is, so as a professional, you should plan accordingly. Now you might think that this only happens to rookies, but I’ll tell you that some of the worst offenders are big-name veterans who draw huge attendance numbers for their sessions.  Some attendees blow this off as, “Hey, it’s so-and-so, and I’d stay here for hours and listen to him/her talk.”  To which I would reply, “Then they should have submitted for a pre- or post-conference day-long seminar instead, but don’t try to squeeze your day-long talk into a 90-minute session.”  Now I don’t really believe that these speakers are being malicious or just selfishly trying to extend their time in the spotlight.  I think that most of them are merely being undisciplined and did not trim their presentation sufficiently, or allowed themselves to get off-track (often in a generous attempt to help someone in the audience with a question or problem that really should have been noted for further discussion after the session). So here is my recommendation…my plea, even.  TRIM THE FAT!  Now.  Before it’s too late.  Before you even get on the airplane, take a long, hard look at your presentation and eliminate some of the points that you originally thought you had to make, but in reality are not truly crucial to your main topic.  Delete a few slides.  Test your demos and have them already scripted rather than typing them during your talk.  It is better to cut out too much and end up with plenty of time at the end for Questions & Answers.  And you can always keep some notes on the stuff that you cut out so that you could fill it back in at the end as bonus material if you really do end up with a whole bunch of time on your hands.  But I don’t think you will.  And if you do, that will look even better to the audience as it will look like you’re giving them something extra that not every audience gets.  And they will thank you for that.

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  • How do you track bugs in your personal projects?

    - by bedwyr
    I'm trying to decide if I need to reassess my defect-tracking process for my home-grown projects. For the last several years, I really just track defects using TODO tags in the code, and keeping track of them in a specific view (I use Eclipse, which has a decent tagging system). Unfortunately, I'm starting to wonder if this system is unsustainable. The defects I find are typically associated with a snippet of code I'm working on; bugs which are not immediately understood tend to be forgotten, or ignored. I wrote an application for my wife which has had a severe defect for almost 9 months, and I keep forgetting to fix it. What mechanism do you use to track defects in your personal projects? Do you have a specific system, or a process for prioritizing and managing them?

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  • Time tracker for lxde

    - by deshmukh
    I have only recently started using lxde. And I am liking it. It is blazing fast, not-at-all resource hungry and just does what I want. The only thing I am missing is a time tracker tool. I have been using Hamster Time Tracker on gnome for quite some time. In lxde, I can still launch the application. But there are no reminders when the time limit is up, etc. The time tracker is just another window. Is there any way to get hamster working in lxde with notifications for time-up and an icon in the panel, etc.? Alternatively, is there another application like Hamster that will do all that Hamster does and WORKS in lxde?

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  • Is it possible to track redirects to external sites from our subdomains?

    - by ChaBuku
    I have a handful of subdomains set up as redirects because we are using them for QR codes. I want to be able to track the QR code redirects (which are already set up and printed so no changing them at this point) and see the effectiveness of each. Here's two examples: http://qr.glorkianwarrior.com and http://ad.glorkianwarrior.com are set up to forward to our iTunes page (later on this year it may forward to Google Play or a specific landing page), is there any way on my server to track the redirect from the subdomain to iTunes and see where traffic is coming from first? I have the redirects set up through cPanel presently using subdomains. Edit: From the research I've seen I can't track a 301 directly. If I redirect to an internal page and then do a timed redirect to the iTunes link, how long will it take for the tracking script to track a hit?

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  • What is the point in using real time?

    - by bobobobo
    I understand that using real time frame elapses (which should vary between 16-17ms on average) are provided by a lot of frameworks. GetTimeElapsedSinceLastFrame, and it gives you the wall clock time. But should we use this information in basic physics simulation? It looks to me to be a bad idea. Say there is a slight lag on the machine, for whatever reason (say a virus scanner starts up). The calculations all jump, and there is no need for this. Why not use a virtual second and ignore wall clock time? For gameplay on the level of Commander Keen, shouldn't you always use the virtual second and not real-time? (Besides stopwatch timing for race games) I don't see a need to use real time and not a fixed 16ms time step.

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  • How to track users who access an app three times a week in Google Analytics

    - by exceptionerror
    I have an IOS app that is being tracked, and I'm looking to find unique users who use the app 3 or more times a week. I am able to find users who logged three sessions in a particular week, but I'd like to find users who log three sessions every week since a given start period. Similarly, I'd like to find the number of users who use the app 1 time a week and one and 1 time a month. Is this possible through Google Analytics?

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  • Issues with time slicing

    - by user12331
    I was trying to see the effect of time slicing. And how it can consume significant amount of time. Actually, I was trying to divide a certain work into number of threads and see the effect. I have a two core processor. So two threads can run in parallel. I was trying to see if I have a work w that is done by 2 threads, and if I have the same work done by t threads with each thread doing w/t of the work. How much does time slicing play a role in it As time slicing is time consuming process, I was expecting that when I do the same work using a two thread process or by a t thread process, the amount of time taken by the t thread process will be more Any suggestions?

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  • Estimating file transfer time over network?

    - by rocko
    I am transferring file from one server to another. So, to estimate the time it would take to transfer some GB's of file over the network, I am pinging to that IP and taking the average time. For ex: i ping to 172.26.26.36 I get the average round trip time to be x ms, since ping send 32 bytes of data each time. I estimate speed of network to be 2*32*8(bits)/x = y Mbps -- multiplication with 2 because its average round trip time. So transferring 5GB of data will take 5000/y seconds Am I correct in my method of estimating time. If you find any mistake or any other good method please share.

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  • How to stop Time Machine on Mac to use removeable disk?

    - by ablmf
    One of my friend recently bought a Mac and somehow when she connect her removeable disk to the computer, Time Machine took control of this device use it as backup device automatically. So she could not use the disc for other purpose any more. When we connect it to windows, it could not be recognize any more. How can we get it back under control?

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  • Apple, Time Capsule: can I use it for servers ?

    - by Patrick
    hi, i was wondering if I can use Time Capsule from a server. Let's say I have an ubuntu server, and I'm running some websites and web applications on it. I would install these appications on ubuntu but then store the "file folders" of each website or application (with images, videos, etc.. ) on Airport capsule and leave only the application files on the server. Is this feasable ? Thanks Patrick

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  • How to recycle/reuse/continue Time Machine for a new Mac?

    - by bmargulies
    I have been backing up a MacBook Pro to an external hard disk with Time Machine. I got a new laptop, used the firewire connector to pull the universe across to it, and started it up. It does not want to just pick up where I left off with the backups; it wants to start a new backup sequence and thus I need a ton of additional disk space. Does anyone know a way to force it to just incrementally back up to the existing backup set?

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  • How to stop Time Machine on Mac use of removable disk?

    - by ablmf
    One of my friend recently bought a Mac and somehow when she connect her removable disk to the computer, Time Machine took control of this device uses it as backup device automatically -- she could not use the disk for other purpose any more. When we connect it to windows, it could not be recognize any more. How can we get it back under control?

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