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• WIF, ADFS 2 and WCF&ndash;Part 3: ADFS Setup

  - by Your DisplayName here!

  In part 1 of this series I briefly gave an overview of the ADFS / WS-Trust infrastructure. In part 2 we created a basic WCF service that uses ADFS for authentication. This part will walk you through the steps to register the service in ADFS 2. I could provide screenshots for all the wizard pages here – but since this is really easy – I just go through the necessary steps in textual form. Step 1 – Select Data Source Here you can decide if you want to import a federation metadata file that describes the service you want to register. In that case all necessary information is inside the metadata document and you are done. FedUtil (a tool that ships with WIF) can generate such metadata for the most simple cases. Another tool to create metadata can be found here. We choose ‘Manual’ here. Step 2 – Specify Display Name I guess that’s self explaining. Step 3 – Choose Profile Choose ‘ADFS 2 Profile’ here. Step 4 – Configure Certificate Remember that we specified a certificate (or rather a private key) to be used to decrypting incoming tokens in the previous post. Here you specify the corresponding public key that ADFS 2 should use for encrypting the token. Step 5 – Configure URL This page is used to configure WS-Federation and SAML 2.0p support. Since we are using WS-Trust you can leave both boxes unchecked. Step 6 – Configure Identifier Here you specify the identifier (aka the realm, aka the appliesTo) that will be used to request tokens for the service. This value will be used in the token request and is used by ADFS 2 to make a connection to the relying party configuration and claim rules. Step 7 – Configure Issuance Authorization Rules Here you can configure who is allowed to request token for the service. I won’t go into details here how these rules exactly work – that’s for a separate blog post. For now simply use the “Permit all users” option. OK – that’s it. The service is now registered at ADFS 2. In the next part we will finally look at the service client. Stay tuned…

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• AIIM, Oracle and Keste - Talking Social Business in LA

  - by Brian Dirking

  We had a great event today in Los Angeles - AIIM, Oracle and Keste presented on how organizations are making social business work. Atle Skjekkeland of AIIM presented How Social Business Is Driving Innovation. Atle talked about a number of fascinating points, such as how answers to questions come from unexpected sources. Atle cited the fact that 38% of organizations get half or more of answers from unexpected sources, which speaks to the wisdom of the crowds and how people are benefiting from open communications tools to get answers to their questions. He also had a number of hilarious examples of companies that don't get it. If Comcast were to go to YouTube and search Comcast, they would see the number one hit after their paid ad is a video of one of their technicians asleep on a customer's couch. Seems when he called the office for support he was put on hold so long he fell asleep. Dan O'Leary and Atle Skjekkeland After Atle's presentation I presented on Solving the Innovation Challenge with Oracle WebCenter. Atle had talked about McKinsey's research titled The Rise Of The Networked Enterprise: Web 2.0 Finds Its Payday. I brought in some new McKinsey research that built on that article. The new article is How Social Technologies Are Extending The Organization. A survey of 4,200 Global Executives brought three conclusions for the future: Boundaries among employees, vendors and customers will blur Employee teams will self-organize Data-driven decisions will rise These three items were themes that repeated through the day as we went through examples of what customers are doing today.  Next up was Vince Casarez of Keste. Vince was scheduled to profile one customer, but in an incredible 3 for 1 deal, Vince profiled Alcatel-Lucent, Qualcomm, and NetApp. Each of these implementations had content consolidation elements, as well as user engagement requirements that Keste was able to address with Oracle WebCenter. Vince Casarez of Keste And we had a couple of good tweets worth reprinting here. danieloleary Daniel O'Leary Learning about user engagement and social platforms from @bdirking #AIIM LA and @oracle event pic.twitter.com/1aNcLEUs danieloleary Daniel O'Leary Users want to be able to share data and activity streams, work at organizations that embrace social via @bdirking skjekkeland Atle Skjekkeland RT @danieloleary: Learning about user engagement and social platforms from @bdirking #AIIM LA and @oracle event pic.twitter.com/EWRYpvJa danieloleary Daniel O'Leary Thanks again to @bdirking for an amazing event in LA today, really impressed with the completeness of web center JimLundy Jim Lundy @ @danieloleary @bdirking yes, it is looking good - Web Center shadrachwhite Shadrach White @ @bdirking @heybenito I heard the #AIIM event in LA was a hit We had some great conversations through they day, many thanks to everyone who joined in. We look forward to continuing the conversation - thanks again to everyone who attended!

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• Are You In The Know About Knowledge?

  - by [email protected]

  "Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it." To me, this simple and elegant quote from the great English author Samuel Johnson is a reflection of Oracle's knowledge base strategy. The knowledge base in the My Oracle Support portal (https://support.oracle.com) hosts nearly a half million documents, including how-to instructions, problem-solution descriptions, code samples, FAQs, critical alerts, technical whitepapers, and so on. AutoVue's footprint in the Oracle knowledge base - although relatively small at just around 400 documents - is a steadily-expanding assortment of valuable info. This information is designed to complement what you have already learned from the AutoVue documentation, or in some cases, to examine topics not yet covered in the documentation. Similar to the documentation, the knowledge base is one of the highest-value self-service avenues, since it delivers answers in real-time and is driven by the topics most relevant to customers. There are many different ways to leverage the AutoVue knowledge content, or what Oracle often refers to as "KM Notes": 1. Knowledge Browser: To browse the knowledge hierarchy, click on the 'Knowledge' tab at the top of the My Oracle Support webpage. In the list of product areas at the left, click on 'More Applications', then on 'Oracle AutoVue'. From here, you can either view the full set of KM Notes under the AutoVue product family (AutoVue, VueLink, Web Services, Document Print Services, etc) by clicking on 'All of Oracle AutoVue', or you can drill down further by clicking on 'Enterprise Visualization'. 2. Search: To execute simple keyword searches, use the Search bar at the top-right of the My Oracle Support webpage: 3. Advanced Search: Beside the same Search bar at the top-right of the My Oracle Support webpage, click on the 'Advanced' link in order to increase your control over the search string as well as the product to search against: 4. In your Dashboard: By clicking on the 'Customize' link at the top-right of the Dashboard page in My Oracle Support, you can drag & drop multiple "Knowledge Articles" widgets onto your dashboard. Then, click on the pencil icon at the top-right of the widget to customize it by product. This allows you to keep an active monitor on the most recently updated KM Notes across any product: 5. During SR Creation: As you submit a new Service Request, after entering the product information, SR title, and SR description, you will be presented with a frame at the left containing KM Note suggestions based on the information entered: Let Oracle know what you think! If you like or dislike an article, or would like to comment on how easy/difficult it was to find the article, click on the "Rate this document" link at the bottom of the KM Note. Similarly, during SR creation if one of the suggested KM Notes resolves your question/issue, you can click the "This article solved my problem" link at the bottom of the page. I hope these approaches improve your ability find knowledge content within the My Oracle Support portal, and I encourage you to continue to build your knowledge to further your success with the AutoVue product family.

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• Oracle Expands Sun Blade Portfolio for Cloud and Highly Virtualized Environments

  - by Ferhat Hatay

  Oracle announced the expansion of Sun Blade Portfolio for cloud and highly virtualized environments that deliver powerful performance and simplified management as tightly integrated systems.  Along with the SPARC T3-1B blade server, Oracle VM blade cluster reference configuration and Oracle's optimized solution for Oracle WebLogic Suite, Oracle introduced the dual-node Sun Blade X6275 M2 server module with some impressive benchmark results.   Benchmarks on the Sun Blade X6275 M2 server module demonstrate the outstanding performance characteristics critical for running varied commercial applications used in cloud and highly virtualized environments.  These include best-in-class SPEC CPU2006 results with the Intel Xeon processor 5600 series, six Fluent world records and 1.8 times the price-performance of the IBM Power 755 running NAMD, a prominent bio-informatics workload.   Benchmarks for Sun Blade X6275 M2 server module  SPEC CPU2006  The Sun Blade X6275 M2 server module demonstrated best in class SPECint_rate2006 results for all published results using the Intel Xeon processor 5600 series, with a result of 679.  This result is 97% better than the HP BL460c G7 blade, 80% better than the IBM HS22V blade, and 79% better than the Dell M710 blade.  This result demonstrates the density advantage of the new Oracle's server module for space-constrained data centers.     Sun Blade X6275M2 (2 Nodes, Intel Xeon X5670 2.93GHz) - 679 SPECint_rate2006; HP ProLiant BL460c G7 (2.93 GHz, Intel Xeon X5670) - 347 SPECint_rate2006; IBM BladeCenter HS22V (Intel Xeon X5680)  - 377 SPECint_rate2006; Dell PowerEdge M710 (Intel Xeon X5680, 3.33 GHz) - 380 SPECint_rate2006.  SPEC, SPECint, SPECfp reg tm of Standard Performance Evaluation Corporation. Results from www.spec.org as of 11/24/2010 and this report.    For more specifics about these results, please go to see http://blogs.sun.com/BestPerf   Fluent The Sun Fire X6275 M2 server module produced world-record results on each of the six standard cases in the current "FLUENT 12" benchmark test suite at 8-, 12-, 24-, 32-, 64- and 96-core configurations. These results beat the most recent QLogic score with IBM DX 360 M series platforms and QLogic "Truescale" interconnects.  Results on sedan_4m test case on the Sun Blade X6275 M2 server module are 23% better than the HP C7000 system, and 20% better than the IBM DX 360 M2; Dell has not posted a result for this test case.  Results can be found at the FLUENT website.   ANSYS's FLUENT software solves fluid flow problems, and is based on a numerical technique called computational fluid dynamics (CFD), which is used in the automotive, aerospace, and consumer products industries. The FLUENT 12 benchmark test suite consists of seven models that are well suited for multi-node clustered environments and representative of modern engineering CFD clusters. Vendors benchmark their systems with the principal objective of providing comparative performance information for FLUENT software that, among other things, depends on compilers, optimization, interconnect, and the performance characteristics of the hardware.   FLUENT application performance is representative of other commercial applications that require memory and CPU resources to be available in a scalable cluster-ready format.  FLUENT benchmark has six conventional test cases (eddy_417k, turbo_500k, aircraft_2m, sedan_4m, truck_14m, truck_poly_14m) at various core counts.   All information on the FLUENT website (http://www.fluent.com) is Copyrighted1995-2010 by ANSYS Inc. Results as of November 24, 2010. For more specifics about these results, please go to see http://blogs.sun.com/BestPerf   NAMD Results on the Sun Blade X6275 M2 server module running NAMD (a parallel molecular dynamics code designed for high-performance simulation of large biomolecular systems) show up to a 1.8X better price/performance than IBM's Power 7-based system.  For space-constrained environments, the ultra-dense Sun Blade X6275 M2 server module provides a 1.7X better price/performance per rack unit than IBM's system.     IBM Power 755 4-way Cluster (16U). Total price for cluster: $324,212. See IBM United States Hardware Announcement 110-008, dated February 9, 2010, pp. 4, 21 and 39-46.  Sun Blade X6275 M2 8-Blade Cluster (10U). Total price for cluster:  $193,939. Price/performance and performance/RU comparisons based on f1ATPase molecule test results. Sun Blade X6275 M2 cluster: $3,568/step/sec, 5.435 step/sec/RU. IBM Power 755 cluster: $6,355/step/sec, 3.189 step/sec/U. See http://www-03.ibm.com/systems/power/hardware/reports/system_perf.html. See http://www.ks.uiuc.edu/Research/namd/performance.html for more information, results as of 11/24/10.   For more specifics about these results, please go to see http://blogs.sun.com/BestPerf   Reverse Time Migration The Reverse Time Migration is heavily used in geophysical imaging and modeling for Oil & Gas Exploration.  The Sun Blade X6275 M2 server module showed up to a 40% performance improvement over the previous generation server module with super-linear scalability to 16 nodes for the 9-Point Stencil used in this Reverse Time Migration computational kernel.  The balanced combination of Oracle's Sun Storage 7410 system with the Sun Blade X6275 M2 server module cluster showed linear scalability for the total application throughput, including the I/O and MPI communication, to produce a final 3-D seismic depth imaged cube for interpretation. The final image write time from the Sun Blade X6275 M2 server module nodes to Oracle's Sun Storage 7410 system achieved 10GbE line speed of 1.25 GBytes/second or better performance. Between subsequent runs, the effects of I/O buffer caching on the Sun Blade X6275 M2 server module nodes and write optimized caching on the Sun Storage 7410 system gave up to 1.8 GBytes/second effective write performance. The performance results and characterization of this Reverse Time Migration benchmark could serve as a useful measure for many other I/O intensive commercial applications. 3D VTI Reverse Time Migration Seismic Depth Imaging, see http://blogs.sun.com/BestPerf/entry/3d_vti_reverse_time_migration for more information, results as of 11/14/2010.                            

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• Introducing the New Face of Fusion Applications

  - by mvaughan

  By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You may have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley or others, or you may have gotten a look on the demogrounds. This screenshot shows the new Oracle Fusion Applications entry experience.Why are we delivering a new face for Fusion Applications? Because, says Ashley, the vice president of the Oracle Applications User Experience team, we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications. The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: New and casual users who need quick access to self-service tasks Professional users who need fast access to quick-entry, high-volume tasks Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. The Oracle Fusion Applications Employee Directory. How did we build it? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It’s repeatable, providing consistency across its pages, and requires little to zero training. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF, and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple – and to prove that point, we’ve been sharing our story around the new face of Fusion on several Oracle channels such as this one. Want to know more? Check the VoX blog for our favorite highlights from OpenWorld, which included demos of the new face of Fusion. And take a look at these posts from Ace Directors Debra Lilley, and Floyd Teter. Special mention to Floyd for the first screen shot credit. Also a nod to Wilfred vander Deijl for capturing the demo to share as part 1 and part 2. We will also be hitting upcoming user group conferences with our demos, and you can always reach out to one of our Fusion User Experience Advocates for a look.

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• Forced Learning

  - by Ben Griswold

  If you ask me, it can be a little intimidating to stand in front of a group and walkthrough anything remotely technical. Even if you know “Technical Thingy #52” inside and out, public speaking can be unsettling.  And if you don’t have your stuff together, well, it can be downright horrifying. With that said, if given the choice, I still like to schedule myself to present on unfamiliar topics. Over the past few months, I’ve talked about Aspect-Oriented Programming, Functional Programming, Lean Software Development and Kanban Systems, Domain-Driven Design and Behavior Driven Development.  What do these topics have in common? You guessed it: I was truly interested in them. I had only a superficial understanding of each. Huh?  Why in the world would I ever want to to put myself in that intimidating situation? Actually, I rarely want to put myself into that situation but I often do as I like the results.  There’s nothing remotely clever going on here.  All I’m doing is putting myself into a compromising situation knowing that I’ll likely work myself out of it by learning the topic prior to the presentation.  I’m simply time-boxing myself to learn something new while knowing there are negative repercussions if I fall short. So, I end up doing tons of research and I learn bunches to ensure I have my head firmly wrap around the material before my talk. I’m not saying I become an expert overnight (or over a couple of weeks) but I’ll definitely know enough to be confident and comfortable and I’ll know more than enough to ensure the audience will learn a thing or two from me. It’s forced learning and though it might sound a little scary to some, it works for me. Now I could very easily rename this post to something like Fear Is My Motivator because, in a sense, fear of failure and embarrassment is what’s driving my learning. However, I’m the guy signing up for the presentation and since the entire process is self-imposed I’m not sure Fear deserves too much credit.  Anyway…

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• links for 2010-04-22

  - by Bob Rhubart

  Barry N. Perkins: Unique Business Value vs. Unique IT "Some solutions may look good today, solving a budget challenge by reducing cost, or solving a specific tactical challenge, but result in highly complex environments, that may be difficult to manage and maintain and limit the future potential of your business. Put differently, some solutions might push today's challenge into the future, resulting in a more complex and expensive solution." -- Barry N. Perkins, VP Oracle Modernization & Oracle Integrated Solutions (tags: oracle otn enterprisearchitecture modernization) Paul Homchick: The Information Driven Value Chain - Part 2 Paul Homchick continues his series with a look "at the way investments have been made in enterprise software in an effort to create and manage value, and how systems are moving from a controlled-process approach design towards gathering and using dynamically using information." (tags: oracle otn enterprisearchitecture) @vambenepe: The battle of the Cloud Frameworks: Application Servers redux? "The battle of the Cloud Frameworks has started," says William Vambenepe, "and it will look a lot like the battle of the Application Servers which played out over the last decade and a half." (tags: oracle otn cloud frameworks appserver) @ORACLENERD: COLLABORATE: Day 4 Wrap Up Oraclenerd feesses up: "The day started out with the realization that I pulled off the best (COLLABORATE - self annointed) prank ever. Twitter was...all atwitter about the fact that Mark Rittman was Oracle's Person of the Year. Of course it wasn't true. If you look at the picture, you'll realize that he's wearing exactly the same clothes in the magazine cover as he is in real life." (tags: collaborate2010 oracleace) Oracle's Hal Stern at Cloud Expo: "We've Moved from 'What' to 'How'" | Cloud Computing Journal "Hal also spoke a bit about building 'a sustainable IT model.' By this, he said he didn't mean the various Green IT and similar efforts that 'are all about data center efficiency. I think the operational model is just as important. Many enterprises are managing a tremendous amount of complexity, and it's hard to make this sustainable.'" -- Cloud News Desk (tags: oracle cloud cloudexpo halstern) @ORACLENERD: COLLABORATE: The Beach Party "Then tiki statues somehow were incorporated into various dances" -- Oracle ACE Chet "oraclenerd" Justice (tags: 0racle otn oracleace collaborate2010 oaug ioug lasvegas) David Andrews: Collaborate Day Two "Collaborate 2010 has focused on helping attendees understand what is already available and how to make more effective use of it. This does not sound exciting but it is extremely valuable. Most customers use only a small fraction of the capability of the products they already own. Helping them understand all the additional things they could be doing without buying anything more is very valuable." -- David Andrews (tags: oracle oaug collaborate2010 ioug)

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• CodePlex Daily Summary for Sunday, March 28, 2010

  CodePlex Daily Summary for Sunday, March 28, 2010New ProjectsFeed Tracker: Feed Tracker allows you to track your favorite feeds (RSS 2.0 and Atom 1.0) and open them up directly in your browser.FIM 2010 Resource Management Client: The Forefront Identity Management 2010 Resource Management Client is a library to communicate with the FIM 2010 web service. The development langu...Infection Protection: A game about controlling disease outbreak in a city. Developed for OGPC 2010, using Qt.OrthoLab: Homepage of Orthocone open-source laboratory.Paragliding ThermalMarker: Paragliding / Hanggliding Windows Application that receives waypoint files and returns only the thermals that get triggered more often in a place.RSSFalls: RssFalls makes it easier for developers to download RSS or Podcast enclosures.String Library for C++ Language: StrLib++ is a string library for C++ language. for now it support only ANSI strings, later Unicode support will added for UT8, UTF16 and UTF32 for...Sweeper: Sweeper is a Visual Studio 2008 add-in for C# that takes care of many of the trivial code-formatting issues that developers run into - particularly...System.Common: A .Net library that provides methods, properties and more that the .Net Framework doesn't provide.Tiveriad: The framework is designed to help you more easily build modular Windows applicationT-Shirts Online: Online shop build in Silverlight 4 using DIBS as payment module.New ReleasesArkSwitch: ArkSwitch v1.1.3: This release has some important changes. Thanks to MichyPrima for helping with some of the code. 1. Improved theming to more easily support multip...Catharsis: Catharsis 2.5 on catarsa.com: The Catharsis framework has finally its own portal http://catarsa.com The latest release version is 2.5 - string names of properties are not any ...EffiProz - A Pure C# Database: EffiProz CF 1.0: EffiProz for .Net compact framework.Encrypted Notes: Encrypted Notes 1.6: This is the latest version of Encrypted Notes (1.6). It has an installer - it will create a directory 'CPascoe' in My Documents. Once you have ext...Extend SmallBasic: Teaching Extensions v.009: Added Pentagon Crazy Recipe QuizGapi.NET - .NET (C#) wrapper for Google API: Gapi.NET 0.5.0.0: - Fixed some minor bugs. - Add minor features. - Performance improvement. See code check-ins for detailed informationHouseFly experimental controls: HouseFly experimental control: Alpha version of HouseFly experimental controlsiTuner - The iTunes Companion: iTuner 1.2.3738 Beta 2: V1.2 allows you to synchronize one or more iTunes playlists to a USB MP3 player. Beta 2 resolves all known issues. This continues the evolution ye...jQuery Library for SharePoint Web Services: SPServices 0.5.4: IMPORTANT NOTE: This release is in an alpha state. You should only download it if you know what you are getting and are interested in testing it f...JSINQ - LINQ to Objects for JavaScript: JSINQ 1.0: This is the first stable release of JSINQ. It is fully compatible with the 0.9 beta release. It contains the following new features: Now supports ...MSBuild Mercurial Tasks: 1.0.0 Beta: First release of the application. This version integrates all the basic functionalities of Mercurial as defined in the Use Case 1.Open Portal Foundation: Open Portal Foundation V1.4.2: What's news? noscript template was updated naming convention for layout autogenerated controls now use the "master" prefix. The documentation ce...Open Portal Foundation: Open Portal Foundation V1.4.4: What's news? ASP .NET Master page support for custom aspx integrated pages New usercontrols for ASCX, ASPX and Master page integration : Link: f...Paint.NET PSD Plugin: 1.5.0: RLE compression is now working fully on save. File sizes are now competitive with Photoshop's. Saving takes about twice as long with RLE compressi...Paragliding ThermalMarker: ThermalMarker_Alfa0.1: Release Alfa 1Simple Service Locator: Simple Service Locator v0.7: The Simple Service Locator is an easy-to-use Inversion of Control library that is a complete implementation of the Common Service Locator interface...String Library for C++ Language: Release 0.9: version 0.9 beta release DO NOT USE IN SERIOUS PROJECTS this release use default application heap, and because visual studio is using special debug...Sweeper: Sweeper Alpha 1: SweeperA Visual Studio Add-in for C# Code Formatting - Visual Studio 2008 Includes: A UI for options, Enable or disable any specific task you want ...T-Shirts Online: 1.0: First release of the online shop.Twilio Server Library for .NET (TSL.NET): v0.1.0 Beta: This is the first release of TSL.NET. This v0.1.0 release is a Beta. Subsequent builds will be posted as v0.1.x and release-candidate Betas will be...Vr30 OS: Facebook 1.0: Connect you to Facebook without your web browser.Vr30 OS: SkyBlog 1.0: SkyBlog without web browser.Vr30 OS: YouTube 1.0: Youtube without web browserWeb Image Resize Handler: Web Image Resize, Zoom, Rotate and Greyscale v.1.0: Efficient Web Image Resize, Zoom, Rotate and Greyscale cacheing handler for ASP.Net.WinXound: WinXound 3.3.0 Beta 1 for Mac OsX: This is the first Beta release for Apple Mac OsX (Universal Binary). DEBUG HELP NEEDED ! Please signal bugs, suggestions or feedback to: stefano_b...Most Popular ProjectsMetaSharpRawrWBFS ManagerASP.NET Ajax LibraryMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitAJAX Control ToolkitLiveUpload to FacebookWindows Presentation Foundation (WPF)ASP.NETMost Active ProjectsRawrjQuery Library for SharePoint Web ServicesManaged Extensibility FrameworkBlogEngine.NETMicrosoft Biology Foundationpatterns & practices: Composite WPF and SilverlightLINQ to TwitterFarseer Physics EngineTable2ClassNB_Store - Free DotNetNuke Ecommerce Catalog Module

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• Too Few Women in IT!

  - by Yolande

  Last year, only 1% of attendees at Devoxx were women . This year, Devoxx addressed the issue in a panel entitled "Why We Should Target Women." On the panel were Kim Ross, Régina ten Bruggencate, Trisha Gee, Antonio Goncalves and Claude Falguiére. The moderator was Martijn Verburg. The discussion focused on how to attract women to programming and how to get current women programmers to be more active in the community. The panelists agreed that the IT field should not just attract more women but also men of different ethnic backgrounds. The lack of women in programming is in part a cultural issue that differs from region to region. In developed countries, very few women work as programmers whereas in Brazil and India a lot of women pursue careers in IT.  Women in developed countries perceive the field as isolating and very few young women graduate in computer science.  This perception of isolation was based in reality decades ago, but that is no longer the case today. Main ideas discussed by the panel: - Parents should encourage their daughters to play with Lego and learn programming - More organizations should target girls in high schools and young women in university to expose them to programming.  Duchess organization is planning on being more involved with young girl events and mentoring. - Women tend to be more self-critical about their skills and are intimidated by high skill requirements in job advertisements. Companies should change job advertisements to get more women to interviews. - Panelists don't recommend affirmative action because women feel favored and lose credibility. They want to be judged for their skills. - Panelists recommend acting the same way when dealing with either female or male co-workers and managers - Women need mentors (men or women) to learn to become speakers at conferences and to promote themselves better - Men should be sensitive to the fact that women are alone at work to respond to men teasing. The balance of power at work is different from a social setting. - Men also experience discrimination on the job. It is more difficult for men to take time off when their children are sick, for example. Equal valuing of parental obligations could result in equal pay for women. See also: Trisha Gee Blog - http://mechanitis.blogspot.com/ Duchess Organization - http://www.jduchess.org/

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• Frustrated where I am, but not sure where to go with my career [closed]

  - by Tom Pickles

  I work (3 years now) as a lead developer for a team developing internal tools and websites for a customer account within large outsourcing company. I'm a self taught programmer and my previous incarnation was a 3rd line support guy, so I have a solid infrastructure knowledge. We use VB.Net/MSSQL/SSIS/SSRS ASP.NET (nTier) in house and I have about 8 years coding experience. Without going into too much detail, my boss is very ambitious and uses our team as his footing to get up the ladder. I've been in the team from the start and the only new dev's we have brought in have been people with a bit of VBA/VBScript experience, much to my chagrin, to bolster his empire. It's been a lot of hard work to bring them up to a standard, but there's still a lot for them to learn. This makes my life stressful as I always get the high profile/complex project work to do as other's simply cannot do it, or it'd take them twice/three times longer to do it. My boss is always seeking stuff for us to build for people who haven't asked for it, which usually get's thrown to me as I have the most experience and can pick new API's (etc) up quicker. He doesn't give us proper requirements, we don't get time to design properly before we code, he wants us to throw something (quick and dirty as he calls it) together so we can get it out ASAP. I take pride in my work so I like to do it properly, make my code clean, maintainable etc, and I train the other guys in the team to do the same. But, we always fall on our faces. The customer we drop the apps on say it doesn't do what they need (due to few requirements), or my boss doesn't like it/changes the spec, so we have to rework it, it get's drawn out, and it makes us and me look and feel like fools. We then get accused by boss of not being reactive enough to change. I've had enough. In order to get my skills and knowledge gap's filled, I've been reading Code Complete 2nd Ed (McConnell) and the Head First Design Patterns books. I'm forcing myself to move into C# from VB at home to broaden my horizons. I'm not sure where to go from here. I don't want to code all my life as I'd like to move into a higher level design/architects role at some point in time (I'm 35). Where do I/can I go from here?

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• top tweets SOA Partner Community – June 2013

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity Oracle SOA Learn how Business Rules are used in Oracle SOA Suite. New free self-study course - Oracle Univ. #soa #oraclesoa http://pub.vitrue.com/ll9B OPITZ CONSULTING ?Wie #BPM und #SOA zusammengehören? Watch 100-Seconds-Video-Lesson by @Rolfbaer - http://ow.ly/luSjK @soacommunity Andrejus Baranovskis ?Customized BPM 11g PS6 Workspace Application http://fb.me/2ukaSBXKs Mark Nelson ?Case Management Samples Released http://wp.me/pgVeO-Lv Mark Nelson Instance Patching Demo for BPM 11.1.1.7 http://wp.me/pgVeO-Lx Simone Geib Antony Reynolds: Target Verification #oraclesoa https://blogs.oracle.com/reynolds/ OPITZ CONSULTING ?"It's all about Integration - Developing with Oracle #Cloud Services" @t_winterberg files: http://ow.ly/ljtEY #cloudworld @soacommunity Arun Pareek ?Functional Testing Business Processes In Oracle BPM Suite 11g http://wp.me/pkPu1-pc via @arrunpareek SOA Proactive Want to get started with Human Workflow? Check out the introductory video on OTN, http://pub.vitrue.com/enIL C2B2 Consulting Free tech workshop,London 6th of Jun Diagnosing Performance & Scalability Problems in Oracle SOASuite http://www.c2b2.co.uk/oracle_fusion_middleware_performance_seminar … @soacommunity Oracle BPM Must have technologies for delivering effective #CX : #BPM #Social #Mobile > #OracleBPM Whitepaper http://pub.vitrue.com/6pF6 OracleBlogs ?Introduction to Web Forms -Basic Tutorial http://ow.ly/2wQLTE OTNArchBeat ?Complete State of SOA podcast now available w/ @soacommunity @hajonormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/PZFw Ronald Luttikhuizen VENNSTER Blog | Article published - Fault Handling and Prevention - Part 2 | http://blog.vennster.nl/2013/05/article-published-fault-handling-and.html … Mark Nelson ?Getting to know Maven http://wp.me/pgVeO-Lk gschmutz ?Cool! Our 2nd article has just been published: "Fault Handling and Prevention for Services in Oracle Service Bus" http://pub.vitrue.com/jMOy David Shaffer Interesting SOA Development and Delivery post on A-Team Redstack site - http://bit.ly/18oqrAI . Would be great to get others to contribute! Mark Nelson BPM PS6 video showing process lifecycle in more detail (30min) http://wp.me/pgVeO-Ko SOA Proactive ?Webcast: 'Introduction and Troubleshooting of the SOA 11g Database Adapter', May 9th. Register now at http://pub.vitrue.com/8In7 Mark Nelson ?SOA Development and Delivery http://wp.me/pgVeO-Kd Oracle BPM Manoj Das, VP Product Mangement talks about new #OracleBPM release #BPM #processmanagement http://pub.vitrue.com/FV3R OTNArchBeat Podcast: The State of SOA w/ @soacommunity @hajonormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/OK2M gschmutz New article series on Industrial SOA started on OTN and Service Technology Magazine: http://guidoschmutz.wordpress.com/2013/04/22/first-two-chapters-of-industrial-soa-articles-series-have-been-published-both-on-otn-and-service-technology-magazine/ … #industrialSOA Danilo Schmiedel ?Article series #industrialSOA published on OTN and Service Technology Magazine http://inside-bpm-and-soa.blogspot.de/2013/04/industrial-soa_22.html … @soacommunity @OC_WIRE SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: twitter,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Culture Shmulture?

  - by steve.diamond

  I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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• OAM11gR2: Enabling SSL in the Data Store

  - by Ekta Malik

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Enabling SSL in the Data Store of OAM11gR2 comprises of the below mentioned steps. Import the certificate/s required for establishing the trust with the Store(backend) in the keystore(cacerts) on the machine hosting OAM's Weblogic Admin server Restart the Weblogic Admin server Specify the <Hostname>:<SSL port> in the "Location" field of the Data Store and select the "Enable SSL" checkbox Pre-requisite:- Certificate/s to be imported are available for import Data Store has already been created using OAM admin console and the connection to the store is successful on non-SSL port( though one can always create a Data Store with SSL settings on the first go) Steps for importing the certificate/s:- One can use the keytool utility that comes bundled with JDK to import the certificate. The step for importing the certificate would be same for self-signed and third party certificates (like VeriSign) $JAVA_HOME/bin/keytool -import -v -noprompt -trustcacerts -alias <aliasname> -file <Path to the certificate file> -keystore $JAVA_HOME/jre/lib/security/cacerts Here $JAVA_HOME refers to the path of JDK install directory Note: In case multiple certificates are required for establishing the trust, import all those certificates using the same keytool command mentioned above  One can verify the import of the certificate/s by using the below mentioned command $JAVA_HOME/bin/keytool -list -alias <aliasname>-v -keystore $JAVA_HOME/jre/lib/security/cacerts When the trust gets established for the SSL communication, specifying the SSL specific settings in the Data Store (via OAM admin console) wouldn't result into the previously seen error (when Certificates are yet to be imported) and the "Test Connection" would be successful.

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• Excel tables creation upon MySQL data import (new feature in MySQL for Excel 1.2.x)

  - by Javier Treviño

  In this blog post we are going to talk about one of the features included since MySQL for Excel 1.2.0, you can install the latest GA or maintenance version using the MySQL Installer or optionally you can download directly any GA or non-GA version from the MySQL Developer Zone. Remember how easy is to dump data from a MySQL table, view or stored procedure to an Excel worksheet? (If you don't you can check out this other post: How To - Guide to Importing Data from a MySQL Database to Excel using MySQL for Excel). In version 1.2.0 we introduced some advanced options for the Import MySQL Data operation regarding Excel tables. The Advanced Options dialog shown above is accessible from any Import Data dialog. When the Create an Excel table for the imported MySQL table data option is checked (which is by default), MySQL for Excel will create an Excel table (also known in Excel jargon as a ListObject) from the Excel range containing the imported MySQL data. This "little feature" enables the right-away usage of the Excel table in data analysis, like including it for summarization on a PivotTable, including a summarization row at the end of the table's data, sorting or filtering the table's data by clicking the drop-down button next to each column's header, among other actions. The Excel tables that are created automatically from imported MySQL data will have a name like [UserPrefix].<SchemaName>.<DbObjectName> for tables and views, and <Prefix>.<SchemaName>.<ProcedureName>.<ResultSetName> for stored procedures.  Notice the first piece of the name is an optional [UserPrefix], the prefix is only used if the Prefix Excel tables with the following text option is checked, notice that the suggested prefix is "MySQL" but it can be changed to whatever text is suitable for you. Excel tables must have a table style so they are easily identified. There are a lot of predefined Excel table styles, by default the MySqlDefault style is applied, which is the style you have seen applied to imported data for Edit Sessions, and which adds simple and elegant formatting to the table. If you wish to change it to any of the predefined Excel table style you can do it through the drop-down list on the Use style [[styles drop-down]] for the new Excel table option. Excel tables are the basic construction blocks for building data analysis or self-service Business Intelligence using other more advanced Excel tools like Power Pivot, Power View or Power Map. This feature empowers imported MySQL data to use it in more advanced ways.  We hope you give this and the other new features in the 1.2.x version family a try! Remember that your feedback is very important for us, so drop us a message and follow us: MySQL on Windows (this) Blog: https://blogs.oracle.com/MySqlOnWindows/ MySQL for Excel forum: http://forums.mysql.com/list.php?172 Facebook: http://www.facebook.com/mysql YouTube channel: https://www.youtube.com/user/MySQLChannel Cheers!

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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• Live Debugging

  - by Daniel Moth

  Based on my classification of diagnostics, you should know what live debugging is NOT about - at least according to me :-) and in this post I'll share how I think of live debugging. These are the (outer) steps to live debugging Get the debugger in the picture. Control program execution. Inspect state. Iterate between 2 and 3 as necessary. Stop debugging (and potentially start new iteration going back to step 1). Step 1 has two options: start with the debugger attached, or execute your binary separately and attach the debugger later. You might say there is a 3rd option, where the app notifies you that there is an issue, referred to as JIT debugging. However, that is just a variation of the attach because that is when you start the debugging session: when you attach. I'll be covering in future posts how this step works in Visual Studio. Step 2 is about pausing (or breaking) your app so that it makes no progress and remains "frozen". A sub-variation is to pause only parts of its execution, or in other words to freeze individual threads. I'll be covering in future posts the various ways you can perform this step in Visual Studio. Step 3, is about seeing what the state of your program is when you have paused it. Typically it involves comparing the state you are finding, with a mental picture of what you thought the state would be. Or simply checking invariants about the intended state of the app, with the actual state of the app. I'll be covering in future posts the various ways you can perform this step in Visual Studio. Step 4 is necessary if you need to inspect more state - rinse and repeat. Self-explanatory, and will be covered as part of steps 2 & 3. Step 5 is the most straightforward, with 3 options: Detach the debugger; terminate your binary though the normal way that it terminates (e.g. close the main window); and, terminate the debugging session through your debugger with a result that it terminates the execution of your program too. In a future post I'll cover the ways you can detach or terminate the debugger in Visual Studio. I found an old picture I used to use to map the steps above on Visual Studio 2010. It is basically the Debug menu with colored rectangles around each menu mapping the menu to one of the first 3 steps (step 5 was merged with step 1 for that slide). Here it is in case it helps: Stay tuned for more... Comments about this post by Daniel Moth welcome at the original blog.

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• Advanced Continuous Delivery to Azure from TFS, Part 1: Good Enough Is Not Great

  - by jasont

  The folks over on the TFS / Visual Studio team have been working hard at releasing a steady stream of new features for their new hosted Team Foundation Service in the cloud. One of the most significant features released was simple continuous delivery of your solution into your Azure deployments. The original announcement from Brian Harry can be found here. Team Foundation Service is a great platform for .Net developers who are used to working with TFS on-premises. I’ve been using it since it became available at the //BUILD conference in 2011, and when I recently came to work at Stackify, it was one of the first changes I made. Managing work items is much easier than the tool we were using previously, although there are some limitations (more on that in another blog post). However, when continuous deployment was made available, it blew my mind. It was the killer feature I didn’t know I needed. Not to say that I wasn’t previously an advocate for continuous delivery; just that it was always a pain to set up and configure. Having it hosted - and a one-click setup – well, that’s just the best thing since sliced bread. It made perfect sense: my source code is in the cloud, and my deployment is in the cloud. Great! I can queue up a build from my iPad or phone and just let it go! I quickly tore through the quick setup and saw it all work… sort of. This will be the first in a three part series on how to take the building block of Team Foundation Service continuous delivery and build a CD model that will actually work for any team deploying something more advanced than a “Hello World” example. Part 1: Good Enough Is Not Great Part 2: A Model That Works: Branching and Multiple Deployment Environments Part 3: Other Considerations: SQL, Custom Tasks, Etc Good Enough Is Not Great There. I’ve said it. I certainly hope no one on the TFS team is offended, but it’s the truth. Let’s take a look under the hood and understand how it works, and then why it’s not enough to handle real world CD as-is. How it works. (note that I’ve skipped a couple of steps; I already have my accounts set up and something deployed to Azure) The first step is to establish some oAuth magic between your Azure management portal and your TFS Instance. You do this via the management portal. Once it’s done, you have a new build process template in your TFS instance. (Image lifted from the documentation) From here, you’ll get the usual prompts for security, allowing access, etc. But you’ll also get to pick which Solution in your source control to build. Here’s what the bulk of the build definition looks like. All I’ve had to do is add in the solution to build (notice that mine is from a specific branch – Release – more on that later) and I’ve changed the configuration. I trigger the build, and voila! I have an Azure deployment a few minutes later. The beauty of this is that it’s all in the cloud and I’m not waiting for my machine to compile and upload the package. (I also had to enable the build definition first – by default it is created in disabled state, probably a good thing since it will trigger on every.single.checkin by default.) I get to see a history of deployments from the Azure portal, and can link into TFS to see the associated changesets and work items. You’ll notice also that this build definition also automatically put my code in the Staging slot of my Azure deployment – more on this soon. For now, I can VIP swap and be in production. (P.S. I hate VIP swap and “production” and “staging” in Azure. More on that later too.) That’s it. That’s the default out-of-box experience. Easy, right? But it’s full of room for improvement, so let’s get into that….   The Problems Nothing is perfect (except my code – it’s always perfect), and neither is Continuous Deployment without a bit of work to help it fit your dev team’s process. So what are the issues? Issue 1: Staging vs QA vs Prod vs whatever other environments your team may have. This, for me, is the big hairy one. Remember how this automatically deployed to staging rather than prod for us? There are a couple of issues with this model: If I want to deliver to prod, it requires intervention on my part after deployment (via a VIP swap). If I truly want to promote between environments (i.e. Nightly Build –> Stable QA –> Production) I likely have configuration changes between each environment such as database connection strings and this process (and the VIP swap) doesn’t account for this. Yet. Issue 2: Branching and delivering on every check-in. As I mentioned above, I have set this up to target a specific branch – Release – of my code. For the purposes of this example, I have adopted the “basic” branching strategy as defined by the ALM Rangers. This basically establishes a “Main” trunk where you branch off Dev and Release branches. Granted, the Release branch is usually the only thing you will deploy to production, but you certainly don’t want to roll to production automatically when you merge to the Release branch and check-in (unless you like the thrill of it, and in that case, I like your style, cowboy….). Rather, you have nightly build and QA environments, or if you’ve adopted the feature-branch model you have environments for those. Those are the environments you want to continuously deploy to. But that takes us back to Issue 1: we currently have a 1:1 solution to Azure deployment target. Issue 3: SQL and other custom tasks. Let’s be honest and address the elephant in the room: I need to get some sleep because I see an elephant in the room. But seriously, I can’t think of an application I have touched in the last 10 years that doesn’t need to consider SQL changes when deploying code and upgrading an environment. Microsoft seems perfectly content to ignore this elephant for now: yes, they’ve added Data Tier Applications. But let’s be honest with ourselves again: no one really uses it, and it’s not suitable for anything more complex than a Hello World sample project database. Why? Because it doesn’t fit well into a great source control story. Developers make stored procedure and table changes all day long while coding complex applications, and if someone forgets to go update the DACPAC before the automated deployment, you have a broken build until it’s completed. Developers – not just DBAs – also like to work with SQL in SQL tools, not in Visual Studio. I’m really picking on SQL because that’s generally the biggest concern that I hear. But we need to account for any custom tasks as well in the build process.   The Solutions… ? We’ve taken a look at how this all works, and addressed the shortcomings. In my next post (which I promise will be very, very soon), I will detail how I’ve overcome these shortcomings and used this foundation to create a mature, flexible model for deploying my app – any version, any time, to any environment.

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• Advice for moving from custom domain hosted on blogspot to new custom domain on hosting provider [closed]

  - by Chan

  Need some advice :) a) Facts: 1. Currently, we have a blog www.thebigbigsky.net hosted on blogspot.com. The site has been up for around a year and google had cached some of the posts. 2. The idea for setting up the blog was to promote/share articles/write-up about personal development and self-growth, and also to offer counseling services related to them. 3. There is another subdomain - chinese.thebigbigsky.net hosting similar blog posts but in Chinese. This is hosted on blogspot as well. b) What we want to do: 1. We did some research on the internet and understood that, to make a website more popular, it is better to have a domain name that is related to the content of the site. Hence, in our case, a domain name containing "personal development" would be more ideal and easier for people to remember. 2. Hence, we are thinking to move away from blogspot to a meaningful new domain (example: personaldevelopmentwithxyz.com) and move all contents there. The new domain will be hosted on a hosting provider e.g. hostgator.com c) Here are the steps we have in mind: 1. Register the new domain (example: personaldevelopmentwithxyz.com) 2. Get a hosting provider hostgator.com 3. Setup a new site based on Wordpress, import all contents from existing blog to this new site - personaldevelopmentwithxyz.com. 4. Switch current blog back to thebigbigsky.blogspot.com 5. Switch DNS of www.thebigbigsky.net to point to the new site on hostgator.com 6. On hostgator.com, setup permanent redirect 301 of www.thebigbigsky.net to point to personaldevelopmetnwithxyz.com by following the tutorial mentioned here - http://www.blogbloke.com/migrating-redirecting-blogger-wordpress-htaccess-apache-best-method/ Questions: 1. Will it have major impact on the current google pagerank or SEO of thebigbigsky.net? As the site is not that popular, we assumed that the impact would not be a major one. 2. Is the domain personaldevelopmentwithxyz.com considered too long? (For SEO etc) 3. Steps c.4 and c.5 above - Will this work for our case? 4. How about the subdomain - chinese.thebigbigsky.net? We would like keep it as separate blog with the domain e.g. chinese.personaldevelopmentwithxyz.com 5. We added "facebook comments" to the existing post on www.thebigtbigsky.net and would not want to lose it. Will the comments still be there after we moved to the new domain? 6. Any better idea to do it? :) Thank you very much! regards, -chan

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• Am I experienced enough to learn and develop immediately using Ruby on Rails?

  - by acheong87

  General Question I understand that discussions revolving around questions of this form run the risk of becoming too specific to help others. So, perhaps a better, general question would be: What kind of experience, if any, translates easily to Ruby on Rails; and if none, then what's the learning curve like, in comparison to other popular languages? Background I have the opportunity to build a website using whatever technologies I wish to use. It's a fairly simple website, for listing products, taking payments, managing customer data, providing a back-end portal for employees to manage data, possibly hooking in flight information (the products are travel related), possibly integrating a blog and all the social-networking goodies. Specific Problem I have to let the client know by tonight whether I'm interested in taking up this project, before he talks to other potential developers, but I'm on the fence. I already work a full-time C++ development job, so the money doesn't do it for me. It's the opportunity to (be paid to) learn some new technologies and to have a real, running product in the end. I've heard and read great things about Ruby, and am really intrigued. I zipped through some introductory Ruby tutorials, no sweat. However I found the Rails tutorials a little overwhelming, especially not being able to try it out anywhere. And researching Rails hosts like Heroku and EngineYard makes me think that maybe I don't know what I'm getting myself into. The ship's leaving port! I wish I had more time to learn, better yet play with the language, but I have to decide soon! Should I venture or pass? Additional Details My experiences are in C/C++/Tcl/Perl/PHP/jQuery, and basic knowledge of Java/C#. I didn't study C.S. formally so I wasn't exposed to design principles, programming paradigms, etc., which is my greatest concern. Will my lack of understanding in this realm make RoR frustrating to learn? Will it be so incompatible with a C++ "way" of thinking that I'll wish I never started? Am I putting my client at risk by attempting this? If it helps, I'm quick to learn new things (self-taught so far) and care a great deal about correctness, using things for their intended purposes, and so on. I've read numerous recommendations of Agile Development with Rails and would love to read it (though perhaps, while developing in parallel, for shortness of time). Worse comes to worst, I'd give up and do the standard LAMP gig, of course, not charging the client for wasted time. But I'm hoping to avoid the project altogether if it's gonna come down to that! Thanks in advance for any tips, insights, votes of confidence, votes of discouragement (for the better), and such.

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• J2EE Applications, SPARC T4, Solaris Containers, and Resource Pools

  - by user12620111

  I've obtained a substantial performance improvement on a SPARC T4-2 Server running a J2EE Application Server Cluster by deploying the cluster members into Oracle Solaris Containers and binding those containers to cores of the SPARC T4 Processor. This is not a surprising result, in fact, it is consistent with other results that are available on the Internet. See the "references", below, for some examples. Nonetheless, here is a summary of my configuration and results. (1.0) Before deploying a J2EE Application Server Cluster into a virtualized environment, many decisions need to be made. I'm not claiming that all of the decisions that I have a made will work well for every environment. In fact, I'm not even claiming that all of the decisions are the best possible for my environment. I'm only claiming that of the small sample of configurations that I've tested, this is the one that is working best for me. Here are some of the decisions that needed to be made: (1.1) Which virtualization option? There are several virtualization options and isolation levels that are available. Options include: Hard partitions:  Dynamic Domains on Sun SPARC Enterprise M-Series Servers Hypervisor based virtualization such as Oracle VM Server for SPARC (LDOMs) on SPARC T-Series Servers OS Virtualization using Oracle Solaris Containers Resource management tools in the Oracle Solaris OS to control the amount of resources an application receives, such as CPU cycles, physical memory, and network bandwidth. Oracle Solaris Containers provide the right level of isolation and flexibility for my environment. To borrow some words from my friends in marketing, "The SPARC T4 processor leverages the unique, no-cost virtualization capabilities of Oracle Solaris Zones"  (1.2) How to associate Oracle Solaris Containers with resources? There are several options available to associate containers with resources, including (a) resource pool association (b) dedicated-cpu resources and (c) capped-cpu resources. I chose to create resource pools and associate them with the containers because I wanted explicit control over the cores and virtual processors.  (1.3) Cluster Topology? Is it best to deploy (a) multiple application servers on one node, (b) one application server on multiple nodes, or (c) multiple application servers on multiple nodes? After a few quick tests, it appears that one application server per Oracle Solaris Container is a good solution. (1.4) Number of cluster members to deploy? I chose to deploy four big 64-bit application servers. I would like go back a test many 32-bit application servers, but that is left for another day. (2.0) Configuration tested. (2.1) I was using a SPARC T4-2 Server which has 2 CPU and 128 virtual processors. To understand the physical layout of the hardware on Solaris 10, I used the OpenSolaris psrinfo perl script available at http://hub.opensolaris.org/bin/download/Community+Group+performance/files/psrinfo.pl: test# ./psrinfo.pl -pv The physical processor has 8 cores and 64 virtual processors (0-63) The core has 8 virtual processors (0-7)   The core has 8 virtual processors (8-15)   The core has 8 virtual processors (16-23)   The core has 8 virtual processors (24-31)   The core has 8 virtual processors (32-39)   The core has 8 virtual processors (40-47)   The core has 8 virtual processors (48-55)   The core has 8 virtual processors (56-63)     SPARC-T4 (chipid 0, clock 2848 MHz) The physical processor has 8 cores and 64 virtual processors (64-127)   The core has 8 virtual processors (64-71)   The core has 8 virtual processors (72-79)   The core has 8 virtual processors (80-87)   The core has 8 virtual processors (88-95)   The core has 8 virtual processors (96-103)   The core has 8 virtual processors (104-111)   The core has 8 virtual processors (112-119)   The core has 8 virtual processors (120-127)     SPARC-T4 (chipid 1, clock 2848 MHz) (2.2) The "before" test: without processor binding. I started with a 4-member cluster deployed into 4 Oracle Solaris Containers. Each container used a unique gigabit Ethernet port for HTTP traffic. The containers shared a 10 gigabit Ethernet port for JDBC traffic. (2.3) The "after" test: with processor binding. I ran one application server in the Global Zone and another application server in each of the three non-global zones (NGZ):  (3.0) Configuration steps. The following steps need to be repeated for all three Oracle Solaris Containers. (3.1) Stop AppServers from the BUI. (3.2) Stop the NGZ. test# ssh test-z2 init 5 (3.3) Enable resource pools: test# svcadm enable pools (3.4) Create the resource pool: test# poolcfg -dc 'create pool pool-test-z2' (3.5) Create the processor set: test# poolcfg -dc 'create pset pset-test-z2' (3.6) Specify the maximum number of CPU's that may be addd to the processor set: test# poolcfg -dc 'modify pset pset-test-z2 (uint pset.max=32)' (3.7) bash syntax to add Virtual CPUs to the processor set: test# (( i = 64 )); while (( i < 96 )); do poolcfg -dc "transfer to pset pset-test-z2 (cpu $i)"; (( i = i + 1 )) ; done (3.8) Associate the resource pool with the processor set: test# poolcfg -dc 'associate pool pool-test-z2 (pset pset-test-z2)' (3.9) Tell the zone to use the resource pool that has been created: test# zonecfg -z test-z1 set pool=pool-test-z2 (3.10) Boot the Oracle Solaris Container test# zoneadm -z test-z2 boot (3.11) Save the configuration to /etc/pooladm.conf test# pooladm -s (4.0) Results. Using the resource pools improves both throughput and response time: (5.0) References: System Administration Guide: Oracle Solaris Containers-Resource Management and Oracle Solaris Zones Capitalizing on large numbers of processors with WebSphere Portal on Solaris WebSphere Application Server and T5440 (Dileep Kumar's Weblog)  http://www.brendangregg.com/zones.html Reuters Market Data System, RMDS 6 Multiple Instances (Consolidated), Performance Test Results in Solaris, Containers/Zones Environment on Sun Blade X6270 by Amjad Khan, 2009.

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• ETPM Environment Health Monitoring Tools

  - by Paula Speranza-Hadley

  This post is to provide some useful information about the tools typically used by Oracle ETPM implementations for performance tuning and analysis.   This includes tools to monitor and gather performance information and statistics on the Database, Application Server, and Client (browser).  Enterprise Monitoring Tools Oracle Enterprise Manager - OEM Grid Control comes with a comprehensive set of performance and health metrics that allow monitoring of key components in your environment such as applications, application servers, databases, as well as the back-end components on which they rely, such as hosts, operating systems and storage. Tools for the Database Oracle Diagnostics Pack Automatic Workload Repository (AWR)  - this tool gets statistics from memory abut the Time Model or DB Time, Wait Events, Active Session History and High Load SWL queries Automatic Database Diagnostic Monitor (ADDM) - This self-diagnostic software is built into the database.  It examines and analyzes data captured in AWR to dertermine possible performance issues.  It locates the root cause of the issue, provides recommendations for correcting the issues and qualifies the expected benefit. Oracle Database Tuning Pack SQL Tuning Advisor - This enables you to submit one or more SQL statements as input and receive output in the form of specific advice or recommendations on how to tune statements.  The recommendation relates to collection of statistics on objects, creation on new indexes and restructuring of SQL statements. SQL Access Advisor - This enables you to optimize data access paths of SQL queries by recommending a proper set of materialized views, indexes and partitions for a given SQL workload. Tools for the Application Server Weblogic Console - is a web-based, user interface used to configure and control a set of WebLogic servers or clusters (i.e. a "domain").  In any logical group of WebLogic servers there must exist one admin server, which hosts the WebLogic Admin console application and manages the associated configuratoin files. WebLogic Administrators will use the Administration Console for a number of tasks, including: Starting and stopping WebLogic servers or entire clusters. Configuring server parameters, security, database connections and deployed applications. Viewing server status, health and metrics. Yourkit for Profiling - helps analyze synchronization issues, including: Which threads were calling wait(), and for how long Which threads were blocked on attempt to acquire a monitor held by another thread (synchronized methods/blocks), and for how long Tools for the Client Fiddler - allows you to inspect traffic logs, debug and set breakpoints. Firebug – allows you to inspect and edit HTML, monitor network activity and debug JavaScript

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• What is a resonable workflow for designing webapps?

  - by Evan Plaice

  It has been a while since I have done any substantial web development and I'd like to take advantage of the latest practices but I'm struggling to visualize the workflow to incorporate everything. Here's what I'm looking to use: CakePHP framework jsmin (JavaScript Minify) SASS (Synctactically Awesome StyleSheets) Git CakePHP: Pretty self explanatory, make modifications and update the source. jsmin: When you modify a script, do you manually run jsmin to output the new minified code, or would it be better to run a pre-commit hook that automatically generates jsmin outputs of javascript files that have changed. Assume that I have no knowledge of implementing commit hooks. SASS: I really like what SASS has to offer but I'm also aware that SASS code isn't supported by browsers by default so, at some point, the SASS code needs to be transformed to normal CSS. At what point in the workflow is this done. Git I'm terrified to admit it but, the last time I did any substantial web development, I didn't use SCM source control (IE, I did use source control but it consisted of a very detailed change log with backups). I have since had plenty of experience using Git (as well as mercurial and SVN) for desktop development but I'm wondering how to best implement it for web development). Is it common practice to implement a remote repository on the web host so I can push the changes directly to the production server, or is there some cross platform (windows/linux) tool that makes it easy to upload only changed files to the production server. Are there web hosting companies that make it eas to implement a remote repository, do I need SSH access, etc... I know how to accomplish this on my own testing server with a remote repository with a separate remote tracking branch already but I've never done it on a remote production web hosting server before so I'm not aware of the options yet. Extra: I was considering implementing a javascript framework where separate javascript files used on a page are compiled into a single file for each page on the production server to limit the number of file downloads needed per page. Does something like this already exist? Is there already an open source project out in the wild that implements something similar that I could use and contribute to? Considering how paranoid web devs are about performance (and the fact that the number of file requests on a website is a big hit to performance) I'm guessing that there is some wizard hacker on the net who has already addressed this issue.

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• Source of (programmer) inefficiency

  - by Daniel

  I am interested to gain a better insight about the possible reasons of personal inefficiency as programmers (and only in programming) due to – simply - our own errors (because we are humans – well, almost all of us). I am not interested in how much we are productive or in how many adjustements the customer asks for when the work is done, but where and how each of us spend that part of its time in tasks that are unproductive and there is no one to blame except ourselves. Excluding ego - feeding and / or self – gratification, what I am trying to get (for all of us) is: what are the common issues eating our time; insight on reasons for that issues; identify simple way for us, personally (not delegating actions to other or our organizations), to correct our own problems. Please, do not think in academic terms but aim at the opportunity to compare our daily experiences and understand what are and how we try to fix our personal deficiencies. If you are interested to respond to this post, please: integrate the list if you see something important (or obvious) missing; highlight or name honestly your first issue tellng the way you try to address and solve your issue acting on yourself and yourself only in a sort of "continuous quality improving" My criteria for accepting the answer is: choose the best solution (feasibility and utility) to fix one (or more) of the problems of the list. Of course, selecting an error is not a vote on our skills: maybe we are hyper professional programmers and we lose ten minutes only every year or we are terribly inefficient, losing a couple of days a week: reasons for inefficiency could be really the same - but in a different scale. A possible list: Plain error in the names (variables, functions). Inability to see the obvious in your code. Misreading. Lack of concentration. Trying to use a technology you have not mastered. Errors with data types. Time required to understand your previous code or your documentation. Trying to do something more than requested because you enjoy it Using solutions more complicated than required because you enjoy it. Plain logical errors. Errors due to your fault in communications. Distraction My first personal issue: "Trying to use a technology you do not master." I have to use daily several technologies and I often need to spend significant time correcting code because my assumptions were plainly wrong. Reasons for this: production needs put high pressure and make difficult to find the time to learn. I try to address this reading technical books - as many as I can - even if this actually consumes a lot of time.

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• Please help me give this principle a name

  - by Brent Arias

  As a designer, I like providing interfaces that cater to a power/simplicity balance. For example, I think the LINQ designers followed that principle because they offered both dot-notation and query-notation. The first is more powerful, but the second is easier to read and follow. If you disagree with my assessment of LINQ, please try to see my point anyway; LINQ was just an example, my post is not about LINQ. I call this principle "dial-able power". But I'd like to know what other people call it. Certainly some will say "KISS" is the common term. But I see KISS as a superset, or a "consumerism" practice. Using LINQ as my example again, in my view, a team of programmers who always try to use query notation over dot-notation are practicing KISS. Thus the LINQ designers practiced "dial-able power", whereas the LINQ consumers practice KISS. The two make beautiful music together. I'll give another example. Imagine a C# logging tool that has two signatures allowing two uses: void Write(string message); void Write(Func<string> messageCallback); The purpose of the two signatures is to fulfill these needs: //Every-day "simple" usage, nothing special. myLogger.Write("Something Happened" + error.ToString() ); //This is performance critical, do not call ToString() if logging is //disabled. myLogger.Write( () => { "Something Happened" + error.ToString() }); Having these overloads represents "dial-able power," because the consumer has the choice of a simple interface or a powerful interface. A KISS-loving consumer will use the simpler signature most of the time, and will allow the "busy" looking signature when the power is needed. This also helps self-documentation, because usage of the powerful signature tells the reader that the code is performance critical. If the logger had only the powerful signature, then there would be no "dial-able power." So this comes full-circle. I'm happy to keep my own "dial-able power" coinage if none yet exists, but I can't help think I'm missing an obvious designation for this practice. p.s. Another example that is related, but is not the same as "dial-able power", is Scott Meyer's principle "make interfaces easy to use correctly, and hard to use incorrectly."

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