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  • Partnering with a web designer to build and launch websites for fun. Where should I look for someone? [closed]

    - by FastCoder
    I have been working with web sites and web development for a long time and as a result I am able to build and launch complex websites (social network, dating site, stackoverflow, etc.) in little time (1-3 weeks). Problem is: I know very little about CSS, page layout, photoshop and graphic design. Of course I know HTML but when it comes to putting together something that looks good I am horrible. I just don't have the artistic skills. I wanted to launch some websites without any silly or naive intent to take over the world. Just for fun and to improve the portfolio. How do you guys recommend that I approach this problem of "finding this right partner" with the same mindset? Where should I look for this person? I have no idea... :(

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  • New York City!!

    - by Chris Williams
    I'm headed to NYC to speak at the NYPC VB SIG (user group: http://www.nypcvb.org) on Monday Feb 7 at 6pm. I'll actually be arriving on Saturday (2/5/11) and hanging around through the weekend until the meeting. It's my 3rd time in New York City, but the first time was 20 years ago, so I'm not sure that one counts. Aside from the usual touristy things to do, like seeing the Statue of Liberty and the Empire State Building (both of which are on my list), what are some other cool things to check out? Got a favorite pizza place? A cool comic shop? Local hangout... Tell me about it!

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  • Better name of Social Networking ! quora.com

    - by Anirudha
    Originally posted on: http://geekswithblogs.net/anirugu/archive/2013/07/23/better-name-of-social-networking--quora.com.aspxAfter writing my recent post Facebook allow you to abuse in Non-English words ? I am looking for better social networking site. I found Facebook is not more then time wasting time. People share links and posts. Nowadays Facebook is marketing tool. Twitter is not useful too when you can’t say anything in less then 140 words. Now look at quora.com it’s very good site compare to other two. You can read a lot of discussion their. Too many discussion that you want to listen about. I am happy to use Quora.com no need of Facebook and Twitter. Both are dying already

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  • Answers to “What source control system do you use?” (and some winners)

    - by jamiet
    About a month ago I posed a question here on my blog SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff) in which I asked SQL Server developers to answer the following questions: Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? I had some really great responses (I highly recommend going and reading them). I promised that the five best, most thought-provoking, responses (as determined by me) would win one of five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect; here are the five that I chose (note that if you responded but did not leave a means of getting in touch then you weren’t considered for one of the prizes – sorry): In general, I don't think the management overhead and licensing cost associated with TFS is worthwhile if all you're doing is using source control. To get value from TFS, at a minimum you need to be using team build, and possibly other stuff as well, such as the sharepoint integration. If that's all you need, then svn with Tortoise would be my first choice. If you want to add build automation later, you can do this with cruisecontrol (is it still called that?), JetBrains, etc. For a long time I thought that Redgate's claims about "bridging the SSMS-VS divide" were a load of hot air, since in my experience anyone who knew what they were doing was using Visual Studio, in particular SSDT and its predecessors. However, on a recent client I was putting in source control for the first time, and I discovered that the "divide" really does exist. That client has ended up using svn with Redgate SQL Source Control, with no build automation, but with scope to add it in the future. Gavin Campbell I think putting the DB under source control is a great idea.  I have issues with the earlier versions of SQL Source Control in that it provides little help in versioning the DB. I think the latest version merges SQL Compare and SQL Source Control together.  Which is how it should have been all along. Sure I have the DB scripts in SVN, but I can't automate DB builds and changes without more tools.  Frankly I'm surprised databases don't have some sort of versioning built into them. Nick Portelli Source control has been immensely useful and saved me from a lot of rework on more than one occasion.  I have learned that you have to be extremely careful checking in data.  Our system is internal only so during the system production run once a week, if there is a problem that I can fix easily(for example, a control table points to a file in the wrong environment), I'll do it directly in production so the run can continue as soon as possible since we have a specified time window.  We do full test runs to minimize this but it has come up once or twice.  We use Red-Gate source control to "push" from the test environment to the production environment.  There have been a couple of occasions where the test environment with the wrong setting was pushed back over the production environment because the change was made only in production.  Gotta keep an eye on that. Alan Dykes Goodness is it manual.  And can be extremely painful at times.  Not only are we running thin, we are constrained on the tools we can get ($$ must mean free).  Certainly no excuse, and a great opportunity to improve my skills by learning new things.  But...  Getting buy in a on a proven process or methodology is hard, takes time, and diverts us from development.  If SQL Source Control is easy to use and proven oh boy could you get some serious fans around here!  Seriously though, as the "accidental dba" of this shop any new ideas / easy to implement tools can make a world of difference in productivity and most importantly accuracy.  Manual = bad. :) John Hennesey (who left his email address) The one thing I would love to know more about is the unique challenges of working with databases as source code - you can store scripts, but are they written as deployment scripts with all the logic about how to apply them to an existing DB? Where is that baseline DB? Where's the data? How does a team share the data and the code? It's a real challenge. Merrill Aldrich Congratulations to the five of you. Red Gate will be in touch with you soon about your free licenses. Thank you to all those that responded. And again, go and check out all the responses – those above are only small proportion from what is a very interesting comment thread. @Jamiet

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  • SATA errors reported during boot: exception Emask 0x40 SAct 0x0 SErr 0x80800 action 0x0

    - by digby280
    I have noticed some error during the Linux boot. They seem to continue to occur after the boot adding lines to the log every few seconds. Once booted this normally does not appear to be causing any problems. However, around 1 in 10 boots results in a kernel panic and the computer has on two or three occasions suddenly rebooted after being powered on for a number of hours. I presume the cause of the reboot is a kernel panic as well. I am running Ubuntu 11.10 and I have had Ubuntu installed on the computer for around a year. I have googled around and not found anything useful. I have provided the kernel log lines and the output of smartctl. Can anyone explain exactly what these errors mean, or better still how to resolve them? Apr 2 16:51:27 dell580 kernel: [ 19.831140] EXT4-fs (sdb2): re-mounted. Opts: errors=remount-ro,user_xattr,commit=0 Apr 2 16:51:27 dell580 kernel: [ 19.934194] tg3 0000:03:00.0: eth0: Link is down Apr 2 16:51:28 dell580 kernel: [ 20.929468] tg3 0000:03:00.0: eth0: Link is up at 100 Mbps, full duplex Apr 2 16:51:28 dell580 kernel: [ 20.929471] tg3 0000:03:00.0: eth0: Flow control is on for TX and on for RX Apr 2 16:51:28 dell580 kernel: [ 20.929727] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready Apr 2 16:51:29 dell580 kernel: [ 21.609381] EXT4-fs (sdb2): re-mounted. Opts: errors=remount-ro,user_xattr,commit=0 Apr 2 16:51:29 dell580 kernel: [ 21.616515] ata2.01: exception Emask 0x40 SAct 0x0 SErr 0x80800 action 0x0 Apr 2 16:51:29 dell580 kernel: [ 21.616519] ata2.01: SError: { HostInt 10B8B } Apr 2 16:51:29 dell580 kernel: [ 21.616525] ata2.00: hard resetting link Apr 2 16:51:29 dell580 kernel: [ 21.934036] ata2.01: hard resetting link Apr 2 16:51:29 dell580 kernel: [ 22.408890] ata2.00: SATA link up 1.5 Gbps (SStatus 113 SControl 300) Apr 2 16:51:29 dell580 kernel: [ 22.408907] ata2.01: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Apr 2 16:51:29 dell580 kernel: [ 22.440934] ata2.00: configured for UDMA/100 Apr 2 16:51:29 dell580 kernel: [ 22.449040] ata2.01: configured for UDMA/133 Apr 2 16:51:29 dell580 kernel: [ 22.449818] ata2: EH complete Apr 2 16:51:33 dell580 kernel: [ 26.122664] ata2.01: exception Emask 0x40 SAct 0x0 SErr 0x80800 action 0x0 Apr 2 16:51:33 dell580 kernel: [ 26.122670] ata2.01: SError: { HostInt 10B8B } Apr 2 16:51:33 dell580 kernel: [ 26.122677] ata2.00: hard resetting link Apr 2 16:51:33 dell580 kernel: [ 26.442684] ata2.01: hard resetting link Apr 2 16:51:34 dell580 kernel: [ 26.925545] ata2.00: SATA link up 1.5 Gbps (SStatus 113 SControl 300) Apr 2 16:51:34 dell580 kernel: [ 26.925561] ata2.01: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Apr 2 16:51:34 dell580 kernel: [ 26.961542] ata2.00: configured for UDMA/100 Apr 2 16:51:34 dell580 kernel: [ 26.969616] ata2.01: configured for UDMA/133 Apr 2 16:51:34 dell580 kernel: [ 26.970400] ata2: EH complete Apr 2 16:51:35 dell580 kernel: [ 28.111180] ata2.01: exception Emask 0x40 SAct 0x0 SErr 0x80800 action 0x0 Apr 2 16:51:35 dell580 kernel: [ 28.111184] ata2.01: SError: { HostInt 10B8B } Apr 2 16:51:35 dell580 kernel: [ 28.111191] ata2.00: hard resetting link Apr 2 16:51:35 dell580 kernel: [ 28.429674] ata2.01: hard resetting link Apr 2 16:51:36 dell580 kernel: [ 28.904557] ata2.00: SATA link up 1.5 Gbps (SStatus 113 SControl 300) Apr 2 16:51:36 dell580 kernel: [ 28.904572] ata2.01: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Apr 2 16:51:36 dell580 kernel: [ 28.936609] ata2.00: configured for UDMA/100 Apr 2 16:51:36 dell580 kernel: [ 28.944692] ata2.01: configured for UDMA/133 Apr 2 16:51:36 dell580 kernel: [ 28.945464] ata2: EH complete Apr 2 16:51:38 dell580 kernel: [ 31.581756] eth0: no IPv6 routers present Apr 2 16:51:38 dell580 kernel: [ 32.103066] ata2.01: exception Emask 0x40 SAct 0x0 SErr 0x80800 action 0x0 Apr 2 16:51:38 dell580 kernel: [ 32.103074] ata2.01: SError: { HostInt 10B8B } Apr 2 16:51:38 dell580 kernel: [ 32.103085] ata2.00: hard resetting link Apr 2 16:51:38 dell580 kernel: [ 32.419669] ata2.01: hard resetting link Apr 2 16:51:39 dell580 kernel: [ 32.894518] ata2.00: SATA link up 1.5 Gbps (SStatus 113 SControl 300) Apr 2 16:51:39 dell580 kernel: [ 32.894533] ata2.01: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Apr 2 16:51:39 dell580 kernel: [ 32.926536] ata2.00: configured for UDMA/100 Apr 2 16:51:39 dell580 kernel: [ 32.934715] ata2.01: configured for UDMA/133 Apr 2 16:51:39 dell580 kernel: [ 32.935578] ata2: EH complete Here's the output of smartctl for the drive. smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.0.0-17-generic] (local build) Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net === START OF INFORMATION SECTION === Model Family: SAMSUNG SpinPoint F1 DT Device Model: SAMSUNG HD103UJ Serial Number: S13PJ90QC19706 LU WWN Device Id: 5 0000f0 00b1c7960 Firmware Version: 1AA01113 User Capacity: 1,000,204,886,016 bytes [1.00 TB] Sector Size: 512 bytes logical/physical Device is: In smartctl database [for details use: -P show] ATA Version is: 8 ATA Standard is: ATA-8-ACS revision 3b Local Time is: Mon Apr 2 17:13:48 2012 BST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 41) The self-test routine was interrupted by the host with a hard or soft reset. Total time to complete Offline data collection: (11772) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 197) minutes. Conveyance self-test routine recommended polling time: ( 21) minutes. SCT capabilities: (0x003f) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0007 076 076 011 Pre-fail Always - 7940 4 Start_Stop_Count 0x0032 099 099 000 Old_age Always - 521 5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0 7 Seek_Error_Rate 0x000f 253 253 051 Pre-fail Always - 0 8 Seek_Time_Performance 0x0025 100 100 015 Pre-fail Offline - 0 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 642 10 Spin_Retry_Count 0x0033 100 100 051 Pre-fail Always - 0 11 Calibration_Retry_Count 0x0012 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 482 13 Read_Soft_Error_Rate 0x000e 100 100 000 Old_age Always - 0 183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 759 184 End-to-End_Error 0x0033 100 100 000 Pre-fail Always - 0 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0 188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0 190 Airflow_Temperature_Cel 0x0022 073 069 000 Old_age Always - 27 (Min/Max 16/27) 194 Temperature_Celsius 0x0022 073 067 000 Old_age Always - 27 (Min/Max 16/28) 195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 320028 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x003e 099 099 000 Old_age Always - 1494 200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0 201 Soft_Read_Error_Rate 0x000a 253 253 000 Old_age Always - 0 SMART Error Log Version: 1 ATA Error Count: 211 (device log contains only the most recent five errors) CR = Command Register [HEX] FR = Features Register [HEX] SC = Sector Count Register [HEX] SN = Sector Number Register [HEX] CL = Cylinder Low Register [HEX] CH = Cylinder High Register [HEX] DH = Device/Head Register [HEX] DC = Device Command Register [HEX] ER = Error register [HEX] ST = Status register [HEX] Powered_Up_Time is measured from power on, and printed as DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes, SS=sec, and sss=millisec. It "wraps" after 49.710 days. Error 211 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 84 51 0f 31 63 8f e1 Error: ICRC, ABRT 15 sectors at LBA = 0x018f6331 = 26174257 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 00 40 62 8f e1 08 00:01:00.460 READ DMA c8 00 20 00 7c 30 e0 08 00:01:00.450 READ DMA c8 00 00 10 49 8f e1 08 00:01:00.440 READ DMA c8 00 e0 20 d0 30 e0 08 00:01:00.420 READ DMA c8 00 00 c0 59 90 e1 08 00:01:00.400 READ DMA Error 210 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 84 51 cf e9 cf 66 e0 Error: ICRC, ABRT 207 sectors at LBA = 0x0066cfe9 = 6737897 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 00 b8 cf 66 e0 08 00:08:29.780 READ DMA c8 00 60 60 c9 18 e0 08 00:08:29.770 READ DMA c8 00 40 20 c9 18 e0 08 00:08:29.770 READ DMA c8 00 20 00 c9 18 e0 08 00:08:29.760 READ DMA c8 00 20 98 cf 66 e0 08 00:08:29.750 READ DMA Error 209 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 84 51 2f d1 74 e0 e0 Error: ICRC, ABRT 47 sectors at LBA = 0x00e074d1 = 14709969 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 00 00 74 e0 e0 08 00:00:30.940 READ DMA c8 00 20 18 36 de e0 08 00:00:30.930 READ DMA c8 00 08 48 f1 dd e0 08 00:00:30.930 READ DMA c8 00 08 a8 f0 dd e0 08 00:00:30.930 READ DMA c8 00 08 90 f0 dd e0 08 00:00:30.930 READ DMA Error 208 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 84 51 7f 21 88 9d e0 Error: ICRC, ABRT 127 sectors at LBA = 0x009d8821 = 10324001 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- c8 00 a0 00 88 9d e0 08 00:00:27.610 READ DMA c8 00 58 a8 e7 9c e0 08 00:00:27.610 READ DMA c8 00 00 28 e6 9c e0 08 00:00:27.610 READ DMA c8 00 00 e0 e4 9c e0 08 00:00:27.610 READ DMA c8 00 00 90 e0 9c e0 08 00:00:27.600 READ DMA Error 207 occurred at disk power-on lifetime: 0 hours (0 days + 0 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 04 51 26 6a 6a c3 e0 Error: ABRT at LBA = 0x00c36a6a = 12806762 Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- ca 00 00 90 69 c3 e0 08 00:29:39.350 WRITE DMA ca 00 40 90 68 c3 e0 08 00:29:39.350 WRITE DMA ca 00 40 50 65 c3 e0 08 00:29:39.350 WRITE DMA ca 00 40 d0 64 c3 e0 08 00:29:39.350 WRITE DMA ca 00 40 90 63 c3 e0 08 00:29:39.350 WRITE DMA SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Interrupted (host reset) 90% 638 - # 2 Short offline Interrupted (host reset) 90% 638 - # 3 Extended offline Interrupted (host reset) 90% 638 - # 4 Short offline Interrupted (host reset) 90% 638 - # 5 Extended offline Interrupted (host reset) 90% 638 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.

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  • AJI Report #18 | Patrick Delancy On Code Smells and Anti-Patterns

    - by Jeff Julian
    Patrick Delancy, the first person we interviewed on the AJI Report, is joining us again for Episode 18. This time around Patrick explains what Code Smells and Anti-patterns are and how developers can learn from these issues in their code. Patrick takes the approach of addressing your code in his presentations instead of pointing fingers at others. We spend a lot of time talking about how to address a developer with bad practices in place that would show up on the radar as a Code Smell or Anti-Pattern without making them feel inferior. Patrick also list out a few open-source frameworks that use good patterns and practices as well as how he continues his education through interacting with other developers. Listen to the Show Site: http://patrickdelancy.com Twitter: @PatrickDelancy LinkedIn: LinkedIn Google+: Profile

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  • “Play Now” via website vs. download & install

    - by Inside
    I've spent some time looking over the various threads here on GDSE and also on the regular Stackoverflow site, and while I saw a lot of posts and threads regarding various engines that could be used in game development, I haven't seen very much discussion regarding the various platforms that they can be used on. In particular, I'm talking about browser games vs. desktop games. I want to develop a simple 3D networked multiplayer game - roughly on the graphics level of Paper Mario and gameplay with roughly the same level of interaction as a hack & slash action/adventure game - and I'm having a hard time deciding what platform I want to target with it. I have some experience with using C++/Ogre3D and Python/Panda3D (and also some synchronized/networked programming), but I'm wondering if it's worth it to spend the extra time to learn another language and another engine/toolkit just so that the game can be played in a browser window (I'm looking at jMonkeyEngine right now). Is it worth it to go with engines that are less-mature, have less documentation, have fewer features, and smaller communities* just so that a (possibly?) larger audience can be reached? Does it make sense to even go with a web-environment for the kind of game that I want to make? Does anyone have any experiences with decisions like this? (* With the exception of Flash-based engines it seems like most of the other approaches have downsides when compared to what is available for desktop-based environments. I'd go with Flash, but I'm worried that Flash's 3D capabilities aren't mature enough right now to do what I want easily. There's also Unity3D, but I'm not sure how I feel about that at all. It seems highly polished, but requires a plugin to be downloaded for the game to be played -- at that rate I might as well have players download my game.) For simple & short games the Newgrounds approach (go to the site, click "play now", instant gratification) seems to work well. What about for more complex games? Is there a point where the complexity of a game is enough for people to say "OK, I'm going to download and play that"?

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  • Floppy Autoloader Automatically Archives Thousands of Floppies

    - by Jason Fitzpatrick
    The thought of hand loading 5,000 floppy disks is more than enough to drive an inventive geek to create a better alternative–like this automated floppy disk archiver. DwellerTunes has several crates of floppy disks that contain old Amiga software and related material, personal programming projects, personal documents, and more. Realistically there’s no way he could devout time to hand loading and archiving thousands upon thousands of floppy disks so he built a automatic loader that accepts stacks of several hundred floppy disks at time. The loader not only loads and archives the floppy disks, but it photographs the label of each disk so that each archive includes a picture of the original label. Watch the video above to see it in action and then hit up the link below for more information. Converting All My Amiga Disks [DwellerTunes via Make] How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows?

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  • Wecam not detected

    - by Richard
    after much research ang googling, my web cam is still not recognized. In the time of Ubuntu 11.04 it was working fine. I did a fresh install of 11.10 and not more web cam. All the cheese and camera monotor and V4L tests and all failes with "cannot connect to /dev/video0" or equivalent. The output of 'lsusb' shows the webcam Bus 001 Device 002: ID 05a9:2640 OmniVision Technologies, Inc. OV2640 Webcam What I noticed is that neither /dev/v4l nor /dev/video* exists. If I re-install the v4l package all the /dev/video* are created, but no /dev/v4l If I reboot the /dev/video* are NOT created. I think the trouble is that the device are not created at boot time. I have a DELL Inspiron 1525 and until this fresh install the web cam worked fine. Can somebody help ? Thanks a lot Richard

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  • Friendly URLs: is there a max length for search engines?

    - by Olivier Pons
    People from stackoverflow have been working closely with google team to help them make the panda algorithm more efficient, so I guess they've learned a lot from the google team. Thus they may have done very clever friendly URLs to maximize the page rank. I've seen from time to time very long URLs (can't find where) in stackoverflow, but after a certain "amount" of character there were only numbers, kind of "ok passed this length, SEOs will ignore this so let's put only numbers". I've done a huge work on my framework to make very friendly URLs, and my website can come up with URLs like: http://www.mysite.fr/recherche/region/provence-alpes-cote-d-azur/departement/bouches-du-rhone/categorie-de-metiers/paramedical/ It's very long and I'm wondering if the previous URL won't be mixed with, say, this one: http://www.mysite.fr/recherche/region/provence-alpes-cote-d-azur/departement/bouches-du-rhone/categorie-de-metiers/art/

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  • Why Does Ejabberd Start Fail?

    - by Andrew
    I am trying to install ejabberd 2.1.10-2 on my Ubuntu 12.04.1 server. This is a fresh install, and ejabberd is never successfully installed. The Install Every time, apt-get hangs on this: Setting up ejabberd (2.1.10-2ubuntu1) ... Generating SSL certificate /etc/ejabberd/ejabberd.pem... Creating config file /etc/ejabberd/ejabberd.cfg with new version Starting jabber server: ejabberd............................................................ failed. The dots just go forever until it times out or I 'killall' beam, beam.smp, epmd, and ejabberd processes. I've turned off all firewall restrictions. Here's the output of epmd -names while the install is hung: epmd: up and running on port 4369 with data: name ejabberdctl at port 42108 name ejabberd at port 39621 And after it fails: epmd: up and running on port 4369 with data: name ejabberd at port 39621 At the same time (during and after), the output of both netstat -atnp | grep 5222 and netstat -atnp | grep 5280 is empty. The Crash File A crash dump file is create at /var/log/ejabber/erl_crash.dump. The slogan (i.e. reason for the crash) is: Slogan: Kernel pid terminated (application_controller) ({application_start_failure,kernel,{shutdown,{kernel,start,[normal,[]]}}}) It's alive? Whenever I try to relaunch ejabberd with service ejabberd start, the same thing happens - even if I've killed all processes before doing so. However, when I killall the processes listed above again, and run su - ejabberd -c /usr/sbin/ejabberd, this is the output I get: Erlang R14B04 (erts-5.8.5) [source] [64-bit] [rq:1] [async-threads:0] [kernel-poll:false] Eshell V5.8.5 (abort with ^G) (ejabberd@ns1)1> =INFO REPORT==== 15-Oct-2012::12:26:13 === I(<0.478.0>:ejabberd_listener:166) : Reusing listening port for 5222 =INFO REPORT==== 15-Oct-2012::12:26:13 === I(<0.479.0>:ejabberd_listener:166) : Reusing listening port for 5269 =INFO REPORT==== 15-Oct-2012::12:26:13 === I(<0.480.0>:ejabberd_listener:166) : Reusing listening port for 5280 =INFO REPORT==== 15-Oct-2012::12:26:13 === I(<0.40.0>:ejabberd_app:72) : ejabberd 2.1.10 is started in the node ejabberd@ns1 Then, the server appears to be running. I get a login prompt when I access http://mydomain.com:5280/admin/. Of course I can't login unless I create an account. At this time, the output of netstat -atnp | grep 5222 and netstat -atnp | grep 5280 is as follows: tcp 0 0 0.0.0.0:5222 0.0.0.0:* LISTEN 19347/beam tcp 0 0 0.0.0.0:5280 0.0.0.0:* LISTEN 19347/beam ejabberdctl Even when it appears ejabberd is running, trying to do anything with ejabberdctl fails. For example: trying to register a user: root@ns1:~# ejabberdctl register myusername mydomain.com mypassword Failed RPC connection to the node ejabberd@ns1: nodedown I have no idea what I'm doing wrong. This happens on two different servers I have with identical software installed (really not much of anything). Please help. Thanks.

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  • T-SQL Tuesday #4: I/O, You Know

    - by Kalen Delaney
    It's time for the fourth T-SQL Tuesday , managed this time by Mike Walsh . I almost missed this deadline completely, since I didn't see the announcement at all. I wrote to Adam to ask if there even was an event this month, since I wasn't able to get into my own blog site ( www.SQLBlog.com ) for a week, and he pointed me to Mike's site. I'm wondering if it's this hit and miss for everyone. There is no single location where those people interested in T-SQL Tuesday can find out about it. Do you just...(read more)

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  • How can I merge two SubVersion branches to one working copy without committing?

    - by Eric Belair
    My current SubVersion workflow is like so: The trunk is used to make small content changes and bug fixes to the main source code. Branches are used for adding/editing enhancements and projects. So, trunk changes are made, tested, committed and deployed pretty quickly. Whereas, enhancements and projects need additional user testing and approval. At time, I have two branches that need testing and approval at the same time. I don't want to merge to the trunk and commit until the changes are fully tested and approved. What I need to do is merge both branches to one working copy without any commits. I am using Tortoise SVN, and when I try to merge the second branch, I get an error message: Cannot merge into a working copy that has local modifications Is there a way that I can do this without committing either merge?

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  • Swept AABB vs Line Segment 2D

    - by Larolaro
    I've really exhausted as much as Google has to give, I've spent a solid week googling every combination of words for an "AABBvsLine sweep", downloaded countless collision demos, dissected SAT intersection examples and an AABBvsAABB sweep trying to figure out how to approach this. I've not found a single thing covering this specific pairing. Can anyone shed any light on how to get the hit time of a swept AABB vs a Line segment in 2D? I'm still getting familiar with the SAT but I do know how to implement it to a degree, I'm just not sure how to extract the hit time from the velocity in the non axis aligned separating axes for the sweep. I really would appreciate anything at the moment, some code or even some helpful links, I'm at my wits end!

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  • Google I/O 2012 - Cloud Support

    Google I/O 2012 - Cloud Support Robert Pufky, Zach Szafran, James Meador Google's Support Organization migrated applications from traditional web stacks to a cloud platform. See a real-world case study on one team's successful effort to move to the cloud, and their experiences from it. This includes providing crowdsourced real-time information for technicians, maintenance cost reductions, syncing data for corporate-wide usage and general tips and tricks we've learned along the way. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 1154 12 ratings Time: 43:58 More in Science & Technology

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  • Is Python worth learning? Is it a useful tool? [closed]

    - by Kenneth
    I recently had a discussion with a professor of mine on the topic of web development. I had recently decided I would learn python to increase my arsenal of web tools which I mentioned to him at that time. He almost immediately asked why I would waste my time on that. I'm not certain but I think he recently started in on researching and studying web development so he could pick up the web development classes that haven't been taught for a while after the previous professor who taught those classes left. I've heard a lot about python and thought maybe he was mistaken about its usefulness. Is python a useful tool to have? What applications can it be used for? Is it better than other similar alternatives? Does it have useful applications outside of web development as well?

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  • Is GParted safe?

    - by Olivier Pons
    I want to resize my partitions: I have 3 partitions: Ubuntu 10.04 Windows Seven Ubuntu 11.10 It's booting with the boot installed by the Ubuntu 11.10 version. I want to expand (only expand) all the 3 partitions. My HD is 1,8 Tb so it's big and I have no possibility to save before expanding. So my question is: if you tell me GParted work 99,99 % of the time, I'm willing to take the risk. If you tell me GParted work 90 % of the time, I won't take that risk.

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  • PTLQueue : a scalable bounded-capacity MPMC queue

    - by Dave
    Title: Fast concurrent MPMC queue -- I've used the following concurrent queue algorithm enough that it warrants a blog entry. I'll sketch out the design of a fast and scalable multiple-producer multiple-consumer (MPSC) concurrent queue called PTLQueue. The queue has bounded capacity and is implemented via a circular array. Bounded capacity can be a useful property if there's a mismatch between producer rates and consumer rates where an unbounded queue might otherwise result in excessive memory consumption by virtue of the container nodes that -- in some queue implementations -- are used to hold values. A bounded-capacity queue can provide flow control between components. Beware, however, that bounded collections can also result in resource deadlock if abused. The put() and take() operators are partial and wait for the collection to become non-full or non-empty, respectively. Put() and take() do not allocate memory, and are not vulnerable to the ABA pathologies. The PTLQueue algorithm can be implemented equally well in C/C++ and Java. Partial operators are often more convenient than total methods. In many use cases if the preconditions aren't met, there's nothing else useful the thread can do, so it may as well wait via a partial method. An exception is in the case of work-stealing queues where a thief might scan a set of queues from which it could potentially steal. Total methods return ASAP with a success-failure indication. (It's tempting to describe a queue or API as blocking or non-blocking instead of partial or total, but non-blocking is already an overloaded concurrency term. Perhaps waiting/non-waiting or patient/impatient might be better terms). It's also trivial to construct partial operators by busy-waiting via total operators, but such constructs may be less efficient than an operator explicitly and intentionally designed to wait. A PTLQueue instance contains an array of slots, where each slot has volatile Turn and MailBox fields. The array has power-of-two length allowing mod/div operations to be replaced by masking. We assume sensible padding and alignment to reduce the impact of false sharing. (On x86 I recommend 128-byte alignment and padding because of the adjacent-sector prefetch facility). Each queue also has PutCursor and TakeCursor cursor variables, each of which should be sequestered as the sole occupant of a cache line or sector. You can opt to use 64-bit integers if concerned about wrap-around aliasing in the cursor variables. Put(null) is considered illegal, but the caller or implementation can easily check for and convert null to a distinguished non-null proxy value if null happens to be a value you'd like to pass. Take() will accordingly convert the proxy value back to null. An advantage of PTLQueue is that you can use atomic fetch-and-increment for the partial methods. We initialize each slot at index I with (Turn=I, MailBox=null). Both cursors are initially 0. All shared variables are considered "volatile" and atomics such as CAS and AtomicFetchAndIncrement are presumed to have bidirectional fence semantics. Finally T is the templated type. I've sketched out a total tryTake() method below that allows the caller to poll the queue. tryPut() has an analogous construction. Zebra stripping : alternating row colors for nice-looking code listings. See also google code "prettify" : https://code.google.com/p/google-code-prettify/ Prettify is a javascript module that yields the HTML/CSS/JS equivalent of pretty-print. -- pre:nth-child(odd) { background-color:#ff0000; } pre:nth-child(even) { background-color:#0000ff; } border-left: 11px solid #ccc; margin: 1.7em 0 1.7em 0.3em; background-color:#BFB; font-size:12px; line-height:65%; " // PTLQueue : Put(v) : // producer : partial method - waits as necessary assert v != null assert Mask = 1 && (Mask & (Mask+1)) == 0 // Document invariants // doorway step // Obtain a sequence number -- ticket // As a practical concern the ticket value is temporally unique // The ticket also identifies and selects a slot auto tkt = AtomicFetchIncrement (&PutCursor, 1) slot * s = &Slots[tkt & Mask] // waiting phase : // wait for slot's generation to match the tkt value assigned to this put() invocation. // The "generation" is implicitly encoded as the upper bits in the cursor // above those used to specify the index : tkt div (Mask+1) // The generation serves as an epoch number to identify a cohort of threads // accessing disjoint slots while s-Turn != tkt : Pause assert s-MailBox == null s-MailBox = v // deposit and pass message Take() : // consumer : partial method - waits as necessary auto tkt = AtomicFetchIncrement (&TakeCursor,1) slot * s = &Slots[tkt & Mask] // 2-stage waiting : // First wait for turn for our generation // Acquire exclusive "take" access to slot's MailBox field // Then wait for the slot to become occupied while s-Turn != tkt : Pause // Concurrency in this section of code is now reduced to just 1 producer thread // vs 1 consumer thread. // For a given queue and slot, there will be most one Take() operation running // in this section. // Consumer waits for producer to arrive and make slot non-empty // Extract message; clear mailbox; advance Turn indicator // We have an obvious happens-before relation : // Put(m) happens-before corresponding Take() that returns that same "m" for T v = s-MailBox if v != null : s-MailBox = null ST-ST barrier s-Turn = tkt + Mask + 1 // unlock slot to admit next producer and consumer return v Pause tryTake() : // total method - returns ASAP with failure indication for auto tkt = TakeCursor slot * s = &Slots[tkt & Mask] if s-Turn != tkt : return null T v = s-MailBox // presumptive return value if v == null : return null // ratify tkt and v values and commit by advancing cursor if CAS (&TakeCursor, tkt, tkt+1) != tkt : continue s-MailBox = null ST-ST barrier s-Turn = tkt + Mask + 1 return v The basic idea derives from the Partitioned Ticket Lock "PTL" (US20120240126-A1) and the MultiLane Concurrent Bag (US8689237). The latter is essentially a circular ring-buffer where the elements themselves are queues or concurrent collections. You can think of the PTLQueue as a partitioned ticket lock "PTL" augmented to pass values from lock to unlock via the slots. Alternatively, you could conceptualize of PTLQueue as a degenerate MultiLane bag where each slot or "lane" consists of a simple single-word MailBox instead of a general queue. Each lane in PTLQueue also has a private Turn field which acts like the Turn (Grant) variables found in PTL. Turn enforces strict FIFO ordering and restricts concurrency on the slot mailbox field to at most one simultaneous put() and take() operation. PTL uses a single "ticket" variable and per-slot Turn (grant) fields while MultiLane has distinct PutCursor and TakeCursor cursors and abstract per-slot sub-queues. Both PTL and MultiLane advance their cursor and ticket variables with atomic fetch-and-increment. PTLQueue borrows from both PTL and MultiLane and has distinct put and take cursors and per-slot Turn fields. Instead of a per-slot queues, PTLQueue uses a simple single-word MailBox field. PutCursor and TakeCursor act like a pair of ticket locks, conferring "put" and "take" access to a given slot. PutCursor, for instance, assigns an incoming put() request to a slot and serves as a PTL "Ticket" to acquire "put" permission to that slot's MailBox field. To better explain the operation of PTLQueue we deconstruct the operation of put() and take() as follows. Put() first increments PutCursor obtaining a new unique ticket. That ticket value also identifies a slot. Put() next waits for that slot's Turn field to match that ticket value. This is tantamount to using a PTL to acquire "put" permission on the slot's MailBox field. Finally, having obtained exclusive "put" permission on the slot, put() stores the message value into the slot's MailBox. Take() similarly advances TakeCursor, identifying a slot, and then acquires and secures "take" permission on a slot by waiting for Turn. Take() then waits for the slot's MailBox to become non-empty, extracts the message, and clears MailBox. Finally, take() advances the slot's Turn field, which releases both "put" and "take" access to the slot's MailBox. Note the asymmetry : put() acquires "put" access to the slot, but take() releases that lock. At any given time, for a given slot in a PTLQueue, at most one thread has "put" access and at most one thread has "take" access. This restricts concurrency from general MPMC to 1-vs-1. We have 2 ticket locks -- one for put() and one for take() -- each with its own "ticket" variable in the form of the corresponding cursor, but they share a single "Grant" egress variable in the form of the slot's Turn variable. Advancing the PutCursor, for instance, serves two purposes. First, we obtain a unique ticket which identifies a slot. Second, incrementing the cursor is the doorway protocol step to acquire the per-slot mutual exclusion "put" lock. The cursors and operations to increment those cursors serve double-duty : slot-selection and ticket assignment for locking the slot's MailBox field. At any given time a slot MailBox field can be in one of the following states: empty with no pending operations -- neutral state; empty with one or more waiting take() operations pending -- deficit; occupied with no pending operations; occupied with one or more waiting put() operations -- surplus; empty with a pending put() or pending put() and take() operations -- transitional; or occupied with a pending take() or pending put() and take() operations -- transitional. The partial put() and take() operators can be implemented with an atomic fetch-and-increment operation, which may confer a performance advantage over a CAS-based loop. In addition we have independent PutCursor and TakeCursor cursors. Critically, a put() operation modifies PutCursor but does not access the TakeCursor and a take() operation modifies the TakeCursor cursor but does not access the PutCursor. This acts to reduce coherence traffic relative to some other queue designs. It's worth noting that slow threads or obstruction in one slot (or "lane") does not impede or obstruct operations in other slots -- this gives us some degree of obstruction isolation. PTLQueue is not lock-free, however. The implementation above is expressed with polite busy-waiting (Pause) but it's trivial to implement per-slot parking and unparking to deschedule waiting threads. It's also easy to convert the queue to a more general deque by replacing the PutCursor and TakeCursor cursors with Left/Front and Right/Back cursors that can move either direction. Specifically, to push and pop from the "left" side of the deque we would decrement and increment the Left cursor, respectively, and to push and pop from the "right" side of the deque we would increment and decrement the Right cursor, respectively. We used a variation of PTLQueue for message passing in our recent OPODIS 2013 paper. ul { list-style:none; padding-left:0; padding:0; margin:0; margin-left:0; } ul#myTagID { padding: 0px; margin: 0px; list-style:none; margin-left:0;} -- -- There's quite a bit of related literature in this area. I'll call out a few relevant references: Wilson's NYU Courant Institute UltraComputer dissertation from 1988 is classic and the canonical starting point : Operating System Data Structures for Shared-Memory MIMD Machines with Fetch-and-Add. Regarding provenance and priority, I think PTLQueue or queues effectively equivalent to PTLQueue have been independently rediscovered a number of times. See CB-Queue and BNPBV, below, for instance. But Wilson's dissertation anticipates the basic idea and seems to predate all the others. Gottlieb et al : Basic Techniques for the Efficient Coordination of Very Large Numbers of Cooperating Sequential Processors Orozco et al : CB-Queue in Toward high-throughput algorithms on many-core architectures which appeared in TACO 2012. Meneghin et al : BNPVB family in Performance evaluation of inter-thread communication mechanisms on multicore/multithreaded architecture Dmitry Vyukov : bounded MPMC queue (highly recommended) Alex Otenko : US8607249 (highly related). John Mellor-Crummey : Concurrent queues: Practical fetch-and-phi algorithms. Technical Report 229, Department of Computer Science, University of Rochester Thomasson : FIFO Distributed Bakery Algorithm (very similar to PTLQueue). Scott and Scherer : Dual Data Structures I'll propose an optimization left as an exercise for the reader. Say we wanted to reduce memory usage by eliminating inter-slot padding. Such padding is usually "dark" memory and otherwise unused and wasted. But eliminating the padding leaves us at risk of increased false sharing. Furthermore lets say it was usually the case that the PutCursor and TakeCursor were numerically close to each other. (That's true in some use cases). We might still reduce false sharing by incrementing the cursors by some value other than 1 that is not trivially small and is coprime with the number of slots. Alternatively, we might increment the cursor by one and mask as usual, resulting in a logical index. We then use that logical index value to index into a permutation table, yielding an effective index for use in the slot array. The permutation table would be constructed so that nearby logical indices would map to more distant effective indices. (Open question: what should that permutation look like? Possibly some perversion of a Gray code or De Bruijn sequence might be suitable). As an aside, say we need to busy-wait for some condition as follows : "while C == 0 : Pause". Lets say that C is usually non-zero, so we typically don't wait. But when C happens to be 0 we'll have to spin for some period, possibly brief. We can arrange for the code to be more machine-friendly with respect to the branch predictors by transforming the loop into : "if C == 0 : for { Pause; if C != 0 : break; }". Critically, we want to restructure the loop so there's one branch that controls entry and another that controls loop exit. A concern is that your compiler or JIT might be clever enough to transform this back to "while C == 0 : Pause". You can sometimes avoid this by inserting a call to a some type of very cheap "opaque" method that the compiler can't elide or reorder. On Solaris, for instance, you could use :"if C == 0 : { gethrtime(); for { Pause; if C != 0 : break; }}". It's worth noting the obvious duality between locks and queues. If you have strict FIFO lock implementation with local spinning and succession by direct handoff such as MCS or CLH,then you can usually transform that lock into a queue. Hidden commentary and annotations - invisible : * And of course there's a well-known duality between queues and locks, but I'll leave that topic for another blog post. * Compare and contrast : PTLQ vs PTL and MultiLane * Equivalent : Turn; seq; sequence; pos; position; ticket * Put = Lock; Deposit Take = identify and reserve slot; wait; extract & clear; unlock * conceptualize : Distinct PutLock and TakeLock implemented as ticket lock or PTL Distinct arrival cursors but share per-slot "Turn" variable provides exclusive role-based access to slot's mailbox field put() acquires exclusive access to a slot for purposes of "deposit" assigns slot round-robin and then acquires deposit access rights/perms to that slot take() acquires exclusive access to slot for purposes of "withdrawal" assigns slot round-robin and then acquires withdrawal access rights/perms to that slot At any given time, only one thread can have withdrawal access to a slot at any given time, only one thread can have deposit access to a slot Permissible for T1 to have deposit access and T2 to simultaneously have withdrawal access * round-robin for the purposes of; role-based; access mode; access role mailslot; mailbox; allocate/assign/identify slot rights; permission; license; access permission; * PTL/Ticket hybrid Asymmetric usage ; owner oblivious lock-unlock pairing K-exclusion add Grant cursor pass message m from lock to unlock via Slots[] array Cursor performs 2 functions : + PTL ticket + Assigns request to slot in round-robin fashion Deconstruct protocol : explication put() : allocate slot in round-robin fashion acquire PTL for "put" access store message into slot associated with PTL index take() : Acquire PTL for "take" access // doorway step seq = fetchAdd (&Grant, 1) s = &Slots[seq & Mask] // waiting phase while s-Turn != seq : pause Extract : wait for s-mailbox to be full v = s-mailbox s-mailbox = null Release PTL for both "put" and "take" access s-Turn = seq + Mask + 1 * Slot round-robin assignment and lock "doorway" protocol leverage the same cursor and FetchAdd operation on that cursor FetchAdd (&Cursor,1) + round-robin slot assignment and dispersal + PTL/ticket lock "doorway" step waiting phase is via "Turn" field in slot * PTLQueue uses 2 cursors -- put and take. Acquire "put" access to slot via PTL-like lock Acquire "take" access to slot via PTL-like lock 2 locks : put and take -- at most one thread can access slot's mailbox Both locks use same "turn" field Like multilane : 2 cursors : put and take slot is simple 1-capacity mailbox instead of queue Borrow per-slot turn/grant from PTL Provides strict FIFO Lock slot : put-vs-put take-vs-take at most one put accesses slot at any one time at most one put accesses take at any one time reduction to 1-vs-1 instead of N-vs-M concurrency Per slot locks for put/take Release put/take by advancing turn * is instrumental in ... * P-V Semaphore vs lock vs K-exclusion * See also : FastQueues-excerpt.java dice-etc/queue-mpmc-bounded-blocking-circular-xadd/ * PTLQueue is the same as PTLQB - identical * Expedient return; ASAP; prompt; immediately * Lamport's Bakery algorithm : doorway step then waiting phase Threads arriving at doorway obtain a unique ticket number Threads enter in ticket order * In the terminology of Reed and Kanodia a ticket lock corresponds to the busy-wait implementation of a semaphore using an eventcount and a sequencer It can also be thought of as an optimization of Lamport's bakery lock was designed for fault-tolerance rather than performance Instead of spinning on the release counter, processors using a bakery lock repeatedly examine the tickets of their peers --

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Getting Internet Explorer to Open Different Sets of Tabs Based on the Day of the Week

    - by Akemi Iwaya
    If you have to use Internet Explorer for work and need to open a different set of work-specific tabs every day, is there a quick and easy way to do it instead of opening each one individually? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader bobSmith1432 is looking for a quick and easy way to open different daily sets of tabs in Internet Explorer for his work: When I open Internet Explorer on different days of the week, I want different tabs to be opened automatically. I have to run different reports for work each day of the week and it takes a lot of time to open the 5-10 tabs I use to run the reports. It would be a lot faster if, when I open Internet Explorer, the tabs I needed would automatically load and be ready. Is there a way to open 5-10 different tabs in Internet Explorer depending on the day of the week? Example: Monday – 6 Accounting Pages Tuesday – 7 Billing Pages Wednesday – 5 HR Pages Thursday – 10 Schedule Pages Friday – 8 Work Summary/Order Pages Is there an easier way for Bob to get all those tabs to load and be ready to go each day instead of opening them individually every time? The Answer SuperUser contributor Julian Knight has a simple, non-script solution for us: Rather than trying the brute force method, how about a work around? Open up each set of tabs either in different windows, or one set at a time, and save all tabs to bookmark folders. Put the folders on the bookmark toolbar for ease of access. Each day, right-click on the appropriate folder and click on ‘Open in tab group’ to open all the tabs. You could put all the day folders into a top-level folder to save space if you want, but at the expense of an extra click to get to them. If you really must go further, you need to write a program or script to drive Internet Explorer. The easiest way is probably writing a PowerShell script. Special Note: There are various scripts shared on the discussion page as well, so the solution shown above is just one possibility out of many. If you love the idea of using scripts for a function like this, then make sure to browse on over to the discussion page to see the various ones SuperUser members have shared! Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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  • Problem installing Ubuntu 10.04 64 bit side by side with Vista by using a bootable USB drive. What n

    - by Adam Siddhi
    What happened I decided to install Ubuntu 10.04 64 bit side by side with Vista Home Premium (I guess on another partition) with a USB stick. I found instructions on how to do this here: https://help.ubuntu.com/community/Installation/FromUSBStick To create the bootable USB drive I had to download a program called Unetbootin. That process was simple enough. All I had to do was just choose the disk image option, select the ubuntu-10.04-desktop-amd64.iso image, make sure it recognizes my USB drive and then press OK. It takes only like a few minutes to create a working bootable USB drive. Then I have to restart my computer, enter the BIOS, select my USB drive as the first boot drive, save options and continue with booting up. After this Ubuntu actually loads up. I think this is known as the Live version of Ubuntu so you can try it out before fully installing it. Any ways, on the Ubuntu 10.04 desktop I saw an installer. I click it and begin the installation process. Just so you know, I tried installing it 2 times. I will explain what happened each time: The first time I tried installing Ubuntu 10.04 I got stuck at step 4 of 7. I remember selecting the last option in the window which was Specify Partitions Manually (Advanced) I made my partition for Ubuntu like 52 gigs. I clicked forward and a little pop up window appeared saying Please Wait. So the installation process stalled on this window so I closed out of it and quit the installation process. So at this point I was worried because I had already selected the partition size and assumed it started making it. Since it stalled I had to quit out though. Anyways, once again I reached step 4 of 7 a decided to select the first option which is Install them side by side choosing between them each startup. I figured this was the safe way to go. I did that and the pop up window saying Please Wait popped up again but lasted only like 10 seconds. Then I got to I guess step 6 where it asks you to enter your desired name and password. Did that and clicked forward. The Ubuntu 10.04 installation load screen appeared and the loading bar at the bottom started filling up. So I got to 83% and stalled during the Importing other profile information (I think it was called this. I had the option to do this during I think step 6) process. So at this point I decided to get stop the installation process. I was getting very nervous. I tried to restart the computer but all that happened was that Ubuntu restarted. I finally got the computer to restart. I was pretty sure I had screwed something up big time by this point. As my computer was restarting I entered BIOS again and switched back to it booting from my main hard drive containing Vista. Saved it and continued the boot process. My worst fears were confirmed as Vista would not boot up. I mean I saw the little Microsoft Windows choppy animated green loading bar at the bottom of the screen and then boom! It decided to restart. When it restarted I had the option to run a memory test check to see if there was anything that needed to be repaired. That took like 20 minutes and at the end I saw that I did indeed have to repair something. I had to go through 2 repair processes. After each I had to restart the computer. The 2nd time it went through the repair process it said that it could not fully repair the damage. I was scared and restarted but Vista did load up. I got to my desktop and saw a message saying something like Repairs have been made, Please restart for changes to take effect I noticed that some Notification icons were missing and I could not hear volume in a video. Things were a bit funky. So I did restart and here I am. Now what?! So since I got back into Vista and thankfully have a working Internet connection I am trying to find answers to my problem (that is why I am writing this post). I am scared that I have partioned my hard drive 2 times after researching Installing Ubuntu 10.04 and seeing this post http://techie-buzz.com/foss/ubuntu-10-04-lts-installation-guide.html The author shows screen shots of installing Ubuntu 10.04. He shows the image of step 4 of 7 with a caption at the bottom. I will recreate it below: Select a partitioning option. Unless you want to format all the hard drive and install Ubuntu afresh, select the last option and proceed. Questions If I have indeed partitioned my HD 2 times (which I am sure it is), how do I get to a point where I can see all my bad, unfinished Ubuntu partitions and get rid of them? How do I clean this big mess up? & How can I ensure that this mess will not happen next time I try installing Ubuntu 10.04? Thank you Adam

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  • WidgetBlock Speeds Up Browsing by Removing Social Media Widgets

    - by Jason Fitzpatrick
    Chrome: If you’re tired of web pages cluttered with social media buttons, WidgetBlock bans the buttons and speeds up the load time of web pages in the process. Even on a snappy internet connection you’ve likely noticed, thanks to the deluge of social media buttons loading in the background, a noticeable lag on popular web sites. WidgetBlock blocks widgets from loading (just like popular ad blocking software blocks ads from loading). The above screenshot, taken from a popular media site, shows just how much screen real estate is taken up by social media widgets. Installing WidgetBlock banishes the social media widgets and speeds load time. Hit up the link below to grab a free copy. WidgetBlock [Chrome Web Store] HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast! Amazon’s New Kindle Fire Tablet: the How-To Geek Review

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  • Designing for mobile (aka designing for everything)

    - by ihaynes
    Last Saturday I went to 'Developer Developer Developer 10' on the Microsoft campus at Reading (UK). This is one of a series of regular events put on by the developer community for the developer community. The guys who organise these events put in a huge amount of time and effort into them and they are well worth getting to if you can.I enjoy these events because there's always something currently relevant but also I can get an insight into things I don't normally come across or work with.Having said that, it's web related things that always grab my attention and this year one of my favourite speakers, George Adamson, gave a session on 'Designing for mobile (aka designing for everything)'. This is a subject close to my heart and I've tried to put the argument forward myself on http://www.ew-resource.co.uk/mobile/ but George makes a far better job of it that I can.His slideshow from the session is available on http://www.slideshare.net/george.adamson and although you won't get his unique presentation style in the static slideshow, this is well worth watching if you have the time.

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  • Minecraft flickers sometimes and colors get buggy on an Intel HD Graphics 3000

    - by Oskar
    I really like Ubuntu, but I always had to switch back to Windows just because I couldn't get my Intel HD Graphics 3000 to work. So, 11.10 came out and I'm trying to get things work in this update, so I can finally stay with Ubuntu and use it. Anyways, things seem to be more stable here, but they're still a bit fishy. I'm doing tests with Minecraft. Currently, there's only 1 minor bug. The game flickers from time to time and the colors get buggy or something I read that maybe I should update to kernel 3.1? Maybe 32-bit Ubuntu is better? It was impossible to play Minecraft in 11.04, but 11.10 is so much more stable.

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