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• "Misaligned partition" - Should I do repartition (how?)

  - by RndmUbuntuAmateur

  Tried to install Ubuntu 12.04 from USB-stick alongside the existing Win7 OS 64bit, and now I'm not sure if install was completely successful: Disk Utility tool claims that the Extended partition (which contains Ubuntu partition and Swap) is "misaligned" and recommends repartition. What should I do, and if should I do this repartition, how to do it (especially if I would like not to lose the data on Win7 partition)? Background info: A considerably new Thinkpad laptop (UEFI BIOS, if that matters). Before install there were already a "SYSTEM_DRV" partition, the main Windows partition and a Lenovo recovery partition (all NTFS). Now the table looks like this: SYSTEM_DRV (sda1), Windows (sda2), Extended (sda4) (which contains Linux (sda5; ext4) and Swap (sda6)) and Recovery (sda3). Disk Utility Tool gives a message as follows when I select Ext: "The partition is misaligned by 1024 bytes. This may result in very poor performance. Repartitioning is suggested." There were couple of problems during the install, which I describe below, in the case they happen to be relevant. Installer claimed that it recognized existing OS'es fine, so I checked the corresponding option during the install. Next, when it asked me how to allocate the disk space, the first weird thing happened: the installer give me a graphical "slide" allocate disk space for pre-existing Win7 OS and new Ubuntu... but it did not inform me which partition would be for Ubuntu and which for Windows. ..well, I decided to go with the setting installer proposed. (not sure if this is relevant, but I guess I'd better mention it anyway - the previous partition tools have been more self-explanatory...) After the install (which reported no errors), GRUB/Ubuntu refused to boot. Luckily this problem was quite straightforwardly resolved with live-Ubuntu-USB and Boot-Repair ("Recommended repair" worked just fine). After all this hassle I decided to check the partition table "just to be sure"- and the disk utility gives the warning message I described.

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• How to secure Apache for shared hosting environment? (chrooting, avoid symlinking...)

  - by Alessio Periloso

  I'm having problems dealing with Apache configuration: the problem is that I want to limit each user to his own docroot (so, a chroot() would be what I'm looking for), but: Mod_chroot works only globally and not for each virtualhost: i have the users in a path like the following one /home/vhosts/xxxxx/domains/domain.tld/public_html (xxxxx is the user), and can't solve the problem chrooting /home/vhosts, because the users would still be allowed to see each other. Using apache-mod-itk would slow down the websites too much, and I'm not sure if it would solve anything Without using any of the previous two, I think the only thing left is avoiding symlinking, not allowing the users to link to something that doesn't belong to them. So, I think I'm going to follow the third point but... how to efficiently avoid symlinking while still keeping mod_rewrite working?! The php has already been chrooted with php-fpm, so my only concern is about Apache itself.

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• Dynamic quadrees

  - by paul424

  recently I come out writing Quadtree for creatures culling in Opendungeons game. Thing is those are moving points and bounding hierarchy will quickly get lost if the quadtree is not rebuild very often. I have several variants, first is to upgrade the leaf position , every time creature move is requested. ( note if I would need collision detection anyway, so this might be necessery anyway). Second would be making leafs enough large , that the creature would sure stay inside it's bounding box ( due to its speed limit). The partition of a plane in quadtree is always fixed ( modulo the hierarchical unions of some parts) . For creatures close to the center of the plane , there would be no way of keeping it but inside one big leaf, besides this brokes the invariant that each point can be put into any small area as desired. So on the second thought could I use several quadrees ? Each would have its "coordinate axis XY" somwhere shifted ? Before I start playing with this maybe some other space diving structure would suit me better, unfortunetly wiki does not compare it's execution time : http://en.wikipedia.org/wiki/Grid_%28spatial_index%29#See_also

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• Dependency Injection and method signatures

  - by sunwukung

  I've been using YADIF (yet another dependency injection framework) in a PHP/Zend app I'm working on to handle dependencies. This has achieved some notable benefits in terms of testing and decoupling classes. However,one thing that strikes me is that despite the sleight of hand performed when using this technique, the method names impart a degree of coupling. Probably not the best example -but these methods are distinct from ... say the PEAR Mailer. The method names themselves are a (subtle) form of coupling //example public function __construct($dic){ $this->dic = $dic; } public function example(){ //this line in itself indicates the YADIF origin of the DIC $Mail= $dic->getComponent('mail'); $Mail->setBodyText($body); $Mail->setFrom($from); $Mail->setSubject($subject); } I could write a series of proxies/wrappers to hide these methods and thus promote decoupling from , but this seems a bit excessive. You have to balance purity with pragmatism... How far would you go to hide the dependencies in your classes?

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• Can't open Control Panel or IE

  - by Josh

  I have a XP computer where when ever I try to open Control Panel nothing happens, nothing flashes on the screen. Same thing with Internet Explorer. I've scanned the computer with Malwarebytes and Avast, Malwaresbytes found some Adware which it removed without problems. Avast found nothing. I looked at the running processes with Process Explorer, nothing malicious running. And looked at a Process Monitor output when I tried to run IE, nothing obviously wrong. The process just decides to exit. What can I try next? I would suspect corrupt IE install but Control Panel doesn't work either. UPDATE: Nether work in Safe Mode under the user account. (only 1 user on the computer) But in Safe Mode, under the built in Administrator account, they work. So what ever is broken, is only broken in the one account. Anything under the HKCU registry key that could break this?

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• Web server replica not working in other server

  - by user761076

  I have a Drupal installation (php+mysql) in a server, and I'm trying to copy this installation to another server with the same configuration, same physical and virtual path, same db configuration, etc. The thing is, in my new server I get the homepage to work, but not the inner pages, so I guess has something to do with rewrite (mod_rewrite is installed) (both .htaccess are the same). When I access http://localhost/myweb/content/mypage I get a 404 or a "Forbidden" if I uncomment this in httpd.conf (original httpd.conf does not have this entry): <Directory path/to/docs"> DirectoryIndex index.php index.html Options Indexes FollowSymLinks AllowOverride None Order allow,deny Allow from all </Directory> Any clue? Thank you

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• Windows 7 random black screen when idle

  - by Omar

  Occasionally, when I'm away from my computer for about 5 minutes, the computer screen will go black and all USB devices (keyboard/mouse) will lose power. Attempting to move the mouse or pressing keys does not 'wake up' the computer. This only started happening a few days ago but I'm not sure what changes I did could have caused this and I uninstalled programs (one by one) I installed before it started happening, but still having the same issue. The one thing I noticed different about my computer since it started happening is i've been getting random survey popups from www.insightexpress.com. I ran Microsoft Security Essentials scan, it picked up some Java related malware, I removed it but still the same issue. I'm running MBAM right now and will run SAS after. Edit: I just updated drivers for motherboard and video card and ran virus scans, still having the same issue.

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• Should I care about Junit redundancy when using setUp() with @Before annotation?

  - by c_maker

  Even though developers have switched from junit 3.x to 4.x I still see the following 99% of the time: @Before public void setUp(){/*some setup code*/} @After public void tearDown(){/*some clean up code*/} Just to clarify my point... in Junit 4.x, when the runners are set up correctly, the framework will pick up the @Before and @After annotations no matter the method name. So why do developers keep using the same conventional junit 3.x names? Is there any harm keeping the old names while also using the annotations (other than it makes me feel like devs do not know how this really works and just in case, use the same name AND annotate as well)? Is there any harm in changing the names to something maybe more meaningful, like eachTestMethod() (which looks great with @Before since it reads 'before each test method') or initializeEachTestMethod()? What do you do and why? I know this is a tiny thing (and may probably be even unimportant to some), but it is always in the back of my mind when I write a test and see this. I want to either follow this pattern or not but I want to know why I am doing it and not just because 99% of my fellow developers do it as well.

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• 2 "P4" power connectors *AND* an 8 pin EPS connector -- all necessary?

  - by chris

  I recently bought an Arima SW350 motherboard. It supports 16 ddr simms as well as 2 opteron 2xx CPUs, so I imagine it may have pretty heavy power requirements... It has a 24 pin ATX power connector, 2 4 pin "P4" power connectors, and an 8 pin EPS power connector. My supermicro power supply has a 24 pin ATX connector and the EPS connector, and one P4 connector. Can I safely run this thing with only one P4 connector plugged in? Can I safely get a "hard disk to P4" adapter and use that to power the other P4 connector on the motherboard? Do I just need a new power supply? The board's documentation is pretty thin on the topic.

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• If I send an IPA over TestFlight, can it be used to deploy to the app store?

  - by Reid Belton

  I am currently working for a small startup. I was previously under contract, now I am working for equity (no pay). The thing is, there is not yet a signed agreement in place as the details are being worked out. I may finish development before the contract is ready. I'm not currently under any contract or agreement, so the other party doesn't have any legal claim (that I know of) to the code I'm writing now, other than NDA (which just precludes me from cutting him out and releasing on my own). He already has the old code that I wrote under contract. I've made it clear to the other party that I won't submit the app or turn over the code until there's something signed to protect my interests. I've stopped pushing commits to the company repo (I'm now the only developer actively working on the project). However, I would still like to send builds over TestFlight for feedback and testing purposes. The other party has access to the developer portal and iTunes Connect for code signing, etc. Things are amicable and I don't foresee getting burnt on this, but I'm not going to put myself in that position. My concern is that if I send a finished build via TestFlight, it could be extracted and submitted to the app store without my participation. They wouldn't have the source for future maintenance and updates, of course, but it could be reverse-engineered by another developer later working from the old code base. Is this technically feasible at all? If so, is there a way I can send builds for testing while protecting my interests?

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• Logging violations of rules in limits.conf

  - by PaulDaviesC

  I am trying to log the details of the programs that where failed due to the limit cap defined in the limits.conf. My initial plan was to do it using the audit system. The idea was to track the system calls related to limits in the limits.conf that where failed. However the problem with this approach is that , it is not possible to track the violations of cpu time, since that violation do not involve failure of system calls. In the case of CPU time , one thing happens is that the program which violated the cpu time will be delivered a SIGXCPU. So my question is how should I go about logging the programs that violated CPU time? Also is there any limits.conf specific logs available?

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• System Center 2012 Service Manager change request status stuck at new

  - by Chuck Herrington

  The guy that built and setup this system left rather abruptly and I've taken over. My current issues are I have several change requests that are stuck at New. They do not move to Pending or In Progress. The system is not sending emails when incidents are getting assigned to people. This used to work on this system. I have done a lot of searching and the usual solution to this of stopping and restarting the system center services does not help. Can anyone give me any ideas of where else to look? Update: From all the searching I have done it seemed like I was at the point of re-installing. My initial installation of SCSM 2012 was on a machine that was upgraded from SCSM 2010 and also hosted SCCM 2007 and WSUS. We decided to give it a fresh start on a new server by installing a second instance of the SCSM server on a brand new 2008 R2 server then promoting the new server to the workflow master using the procedures outlined in this article - Dealing with Multiple management Servers. I've gotten to the point where we have both the old and the new server up and the new server has been promoted. I had hopped to get spammed by emails all the sudden due to the workflow taking off, but no such luck. Once all the clients are reconfigured to point to the new server we still plan to decommission the old server but at this point it seems to be that the problem is in the database. Short of any other input from the community, my next plan is to install a 180 day trial on a test server, complete with a separate database so that I can do a side by side comparison between a completely fresh install and what I have now and see if I can find any differences. While that install is running I also plan on investigating the event logs to see if there is anything in there that can shed some light on what is happening on the new server. Update 2: So I've now got a test SCSM server up with a completely fresh install including Database and it seems to be able to transition Change Requests from New to In Progress. I'm attempting to find differences between the two. Stay Tuned! Update 3: In looking through the event log on the new SCSM machine i discovered: Log Name: Operations Manager Source: OpsMgr Root Connector Date: 10/9/2013 3:48:18 PM Event ID: 28000 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: scsm02 Description: The Root connector received an exception from the SDK Service while submitting task status: Cannot set availability on a health service that doesn't exist. This lead me to Event ID 2800 logged after installing secondary server for System Center 2012 Service Manager SP1. I contacted MS to obtain the hotfix, BIG warning here, turns out the hotfix is not so "hot". In order to apply this hotfix, you have to uninstall then reinstall using the files they supply. :( This is where I am at now ... Update 4: Not much luck after the re-install. The errors in the event log have gone away on the new server but the workflows still aren't running and neither the event log nor the workflow status screen seem to indicate why. I've done a comparison of the Activity and the Change Request Event Workflows and I've removed everything from the production system that is not in my fresh test system (which is everything), shut down the services, cleared out the cache folders and restarted the services and still no joy. At the moment the only thing I can think to do is either a)nuke the entire system including the database and start over, losing all of our data in the process or b)contact MS (which is probably going to cost us a butt load of money and time in the end to only advise us to do the same thing. Maybe more idea's will come after coffee ... No answers came after coffee. Attempting to contact MS. Managed to get to their first line of defense, gave them our SA number and someone is supposed to call me back. I am trying to log into my incident on their site to update my ticket with the link to this thread but when i click on the link in the email they sent me it goes to a "Sorry, the page you requested is not available" page ... Linux is looking better and better all the time.

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• Ubuntu server is dropping SSH connections, then not allowing me to log back on

  - by wilhil

  I have an ESX box which I have loaded with two Ubuntu Server machines. During setup, I chose no additional packages to install as I just wanted a lightweight machine for testing. The first thing I did was change the root password via sudo passwd After ESX got on my nerves through lag, I decided to install OpenSSH via apt-get install openssh-server. It did it's business, and I then opened putty and could connect in to both machines fine. The first time it connected, it asked me to add the ssh key as obviously it did not know it. Anyway, the second server is working flawlessly, but, the first seems to be giving me trouble. I was in the middle of typing a sentence when it kicked me off for no reason and when I tried to reconnect, putty gave me a warning that the ssh key had changed and it is potentially dangerous. I attempted to log in anyway and it did not work, just the standard access denied message. Using the second machine, I SSHed in to the first machine and it worked straight away, I then killed the SSH sessions (and possibly SSH server), I then reconnected via putty and I again received the security warning message, but, it allowed me to log on fine. ... I thought "glitch" and nothing more of it, but, it just happened again! I really do not understand this and was hoping someone here can help?

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• Create a system image in Windows 8

  - by Greg Low

  One of the things that I've just come to accept is that the designers of Windows 8 and I think very differently.It'll take a long time to convince me that shutting down the computer is a "setting". Even after using Windows 8 for quite a while now, I still find that I struggle nearly every day, just trying to do things that I previously knew how to do. That's just not a good thing.Today I decided to create a system image as I hadn't made one lately. I started in Control Panel looking for Backup options. That yielded nothing except programs that wanted to "Save backup copies of my files with file history". I thought "oh well, let's just try the new search options". I hit the Windows key and typed "Backup". No, nothing came up there either.I searched again all over the Control Panel options to no avail.So it was time to hit Google again. Once again, clearly lots of people used to know how to do this and have been trying to work out where this option went.The first trick is that there are a bunch of Control Panel options that don't appear in the Control Panel. In the address bar at the top, if you click on Control Panel, you'll find there is an option that says "All Control Panel Options". That is curious given that's where I thought I was when I opened Control Panel. No hint is given on that screen that there are a bunch of hidden options. None the less, I then checked out "all" the options.The option that you need to create a system image in Windows 8 turns out to be the "Windows 7 File Recovery" option that appears in this extended list. Why does it say "Windows 7" when it's for "Windows 8" as well and I'm running "Windows 8"? Why do I have to choose an option that says "File Recovery" to create a system image backup?<sigh>But at least I've recorded it here for the next time I forget where to find it.

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• Leadership Tip&ndash;Vent Up!

  - by D'Arcy Lussier

  Leadership is difficult, for many reasons. One of those reasons is that we not only need to keep ourselves motivated when difficult or challenging times come, but we also need to motivate our teams and keep them focussed on the tasks at hand regardless of the mortars being rained down around them. Inexperienced (and experienced) leaders can fall into the “me-too” mentality – that is, the leader sees themselves as part of the team member instead of the leader of the team. Once a leader changes the teams view that he/she is a peer and not the leader, dynamics can change on the team. One of the biggest dangers is that the leader starts sharing frustrations, fears, concerns, etc. with the team that they’re supposed to be leading on to victory. This can destroy a team’s morale and productivity. One simple thing you can do to counter this is remember this rule when it comes to venting: Vent Up! Don’t vent sideways or down, vent up. Vent to the people above you – they’re the ones that tend to have the power to actually change things anyway. You as a leader stay healthy by getting your frustrations and concerns off your chest, your team is still insulated from it, and your superiors are aware of issues that need to be addressed or can coach you through the obstacles. D

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• Google penalty recovery

  - by sajeev

  I have a site, which is a spiritual site and has nothing to do with commercial or business thing. It was in the first page with the keyword RADHANATH SWAMI. Then suddenly, in sep'13, the site went out from google search. When I checked my WebmasterTools, I saw that there were 40,000 backlinks from a site named http://freeguestbooks.net. But manual action section in WebmasterToolssaid "No Manual webspam actions found" and till date, it shows the same. Then I contacted the webmaster of freeguestbooks.net and requested him to remove the 40K odd backlinks and he very kindly removed it. The WebmasterTools now shows 21,777 backlinks from this site. But since 2 months, the decrease rate of these backlinks is very slow, almost zero. Again, I had contacted the webmaster of freeguestbooks.net and he confirmed that there are no backlinks pointing to his site. I am also told that my anchor text is over-optimised... Total backlinks to my site as per WebmasterTools is only 24,937 out of which 21,777 are the links from freeguestbooks.net as shown in WebmasterTools. Could an expert suggest a way out to get back into google.... Sajeev, India

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• What would cause a query being ran from SSMS on local box to run slower then from remote box

  - by Racter

  When I run a simply query such as "Select Column1, Column2 from Table A" from within SSMS running on my production SQL Server the results seems to take extremely long (45Min). If I run the same query from my dev system’s SSMS connecting to the production SQL Server the results return within a few seconds (<60sec). One thing I have notices is if the system was just rebooted performance is good for a bit. It is hard to determine a time as I have had it start running slow very quickly after reboot but at most it performed good for 20min and then start acting up. Also, just restarting the SQL service does not resolve the issue or provide a temporary performance boost. Specs for Server are: Windows Server 2003, Enterprise Edition, SP2 4 X Intel Xeon 3.6GHz - 6GB System Memory Active/Active Cluster SQL Server 2005 SP2 (9.0.3239)

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• How can I make smoother upwards/downwards controls in pygame?

  - by Zolani13

  This is a loop I use to interpret key events in a python game. # Event Loop for event in pygame.event.get(): if event.type == QUIT: pygame.quit() sys.exit() if event.type == pygame.KEYDOWN: if event.key == pygame.K_a: my_speed = -10; if event.key == pygame.K_d: my_speed = 10; if event.type == pygame.KEYUP: if event.key == pygame.K_a: my_speed = 0; if event.key == pygame.K_d: my_speed = 0; The 'A' key represents up, while the 'D' key represents down. I use this loop within a larger drawing loop, that moves the sprite using this: Paddle1.rect.y += my_speed; I'm just making a simple pong game (as my first real code/non-gamemaker game) but there's a problem between moving upwards <= downwards. Essentially, if I hold a button upwards (or downwards), and then press downwards (or upwards), now holding both buttons, the direction will change, which is a good thing. But if I then release the upward button, then the sprite will stop. It won't continue in the direction of my second input. This kind of key pressing is actually common with WASD users, when changing directions quickly. Few people remember to let go of the first button before pressing the second. But my program doesn't accommodate the habit. I think I understand the reason, which is that when I let go of my first key, the KEYUP event still triggers, setting the speed to 0. I need to make sure that if a key is released, it only sets the speed to 0 if another key isn't being pressed. But the interpreter will only go through one event at a time, I think, so I can't check if a key has been pressed if it's only interpreting the commands for a released key. This is my dilemma. I want set the key controls so that a player doesn't have to press one button at a time to move upwards <= downwards, making it smoother. How can I do that?

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• What's the right/standard way of achieving separation of concerns?

  - by Ghanima

  Some background: I want to start developing games, and taking some of the advice given in this site, I've started with something simple and familiar, such as pong, tetris, etc. I want to take as much time as needed to make sure that I have the basics right before moving on to something bigger. I have medium programming experience but I realize making games is a different thing. I find myself wondering many things like should this be in a separate class? Should this module handle this stuff or is it better to let other modules have that kind of functionality? For example, the bouncing of a ball in pong, right now is handled in the ball module, but maybe it's better that some other module did it. Right now I have different modules: one for the graphics, one for the game logic, and others for the objects (depending on the kind of movement required, not all the objects are alike). I know I am asking a lot, any tips you have will be very much appreciated. Short question: What's the right or standard way of separating the modules? What have you found most effective? Is it enough to just keep the drawing (graphics) and the logic separate? Is it necessary to have a lot of classes? (for example for the objects in the game, to handle the movement, etc)

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• Weird bug in Visual Studio 11 Beta when running on Windows 8

  - by raccoon_tim

  With the Windows 8 Consumer Preview version out in the open and the Visual Studio 11 Beta also available, I’ve been putting some more effort into trying them both out. The first impression of the new Visual Studio 11 build was: Why doesn’t it work at all on Windows 8?! The issues I encountered were odd to say the least. Visual Studio did install correctly, which was a good sign, but when I started it, I was greeted with a multitude of popups each telling me that some package could not be loaded. So I clicked away for quite some time to finally be greeted by the new default visual style of Visual Studio. The next thing I wanted to do was start a new project so I pressed “New Project” and got the “Microsoft.VisualStudio.Dialogs.DialogInitializationException” exception. After some pondering and even submitting a bug report I found another already reported bug “http://connect.microsoft.com/VisualStudio/feedback/details/727578/vs-do-not-work-with-finnish-number-format-on-w8-64-bit”. It turns out that the dialog initialization failure has something to do with the packages no being loaded and following the presented workaround helped. The trick is to change the negative number sign to “-“ (U+002D) from the additional settings of your regional settings. This issue appears to have a wider reach than just Visual Studio as I heard at TechDays Finland 2012 that the same fix has to be made when using Hyper-V.

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• Are specific types still necessary?

  - by MKO

  One thing that occurred to me the other day, are specific types still necessary or a legacy that is holding us back. What I mean is: do we really need short, int, long, bigint etc etc. I understand the reasoning, variables/objects are kept in memory, memory needs to be allocated and therefore we need to know how big a variable can be. But really, shouldn't a modern programming language be able to handle "adaptive types", ie, if something is only ever allocated in the shortint range it uses fewer bytes, and if something is suddenly allocated a very big number the memory is allocated accordinly for that particular instance. Float, real and double's are a bit trickier since the type depends on what precision you need. Strings should however be able to take upp less memory in many instances (in .Net) where mostly ascii is used buth strings always take up double the memory because of unicode encoding. One argument for specific types might be that it's part of the specification, ie for example a variable should not be able to be bigger than a certain value so we set it to shortint. But why not have type constraints instead? It would be much more flexible and powerful to be able to set permissible ranges and values on variables (and properties). I realize the immense problem in revamping the type architecture since it's so tightly integrated with underlying hardware and things like serialization might become tricky indeed. But from a programming perspective it should be great no?

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• Should I use VFAT or ext3 for a 1Tb external usb hard drive?

  - by ihuston

  I have a 1 Tb USB external hard drive which I want to use to backup data from my home and office desktops (both running Linux). Should I format the drive (possibly split into a few partitions) as vfat or ext3? I don't anticipate using the drive with Windows very often so this is not a primary concern. The main thing holding me back from just using ext3 is the problems you can have when two different users (home and work accounts) try to access each others data. Is there any way to mount an ext3 drive with user id mapping?

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• Fresh install of 64 bit 12.04 over 32 bit 11.10 alongside Windows 7

  - by Pareen

  I currently have Ubuntu 11.10 32 bit and Windows 7 dual boot in separate partitions. I am trying to do a fresh install of Ubuntu 12.04 64 bit (mistakenly installed the 32 bit 11.10 a little while ago.. I need a 64 bit version to support AOSP build) OVER my the exisiting 11.10 partition. I have referenced How to Install fresh 12.04 install to a PC with dual booting Windows 7 & Ubuntu11.10?, as well as other posts on using the Live CD to do a fresh install. However, the problem I am experiencing is when I bring up the install screen, it says the following: This computer has multiple operating systems on it. What would you like to do. (3 options) Install Ubuntu 12.04 alongside them Replace all with Ubuntu 12.04 (Warning, this will delete files across ALL operating systems) Something else (you can create or resize partitions yourself) This is different from what is in other posts, as mine states that there are "multiple O.Ses" and doesnt individually allow me to replace the Ubuntu 11.10. I don't want to replace ALL O.S.es: I need to preserve Windows 7 and am only trying to replace the old Ubuntu 11.10 partition with the new 12.04 64 bit. I did have Ubuntu installed via Wubi (I believe it was 10.04) prior to putting 11.10 in a separate partition, but I have removed it via Add/Remove programs in Windows. I was wondering how to go about doing this... Should I use the "Something else" option to bring up the partition manager, and just assign my existing 11.10 partition with root mount point + swap space. Will this do the same thing by overwriting with fresh 12.04 install?? I appreciate all your help.

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• Completely formatting a USB flash drive

  - by efcjoe

  I have a Verbatim Store 'n' Go drive which by default comes with software in a partition which password protects the drive. I want to erase this partition, as it only works on Windows (I'm having to look at it now through a virtual machine on my Mac). I've tried using KillDisk to totally wipe the whole thing, but it doesn't seem to work, and this password-protecting partition always remains intact. Is there any program which will completely wipe a flash drive, no questions asked? Or is there a way to do it through the Verbatim software? I have the password and everything, I just can't find a way to fully format it. Cheers.

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