Search Results

Search found 11493 results on 460 pages for 'customer success'.

Page 36/460 | < Previous Page | 32 33 34 35 36 37 38 39 40 41 42 43  | Next Page >

• Non perdere la possibilità di incontrare i membri dell’Oracle Real-Time Decisions Customer Advisory Board!

  - by Silvia Valgoi

  Quest’anno, in via del tutto eccezionale, vengono aperte le porte dell’appuntamento annuale che Oracle dedica ai clienti di alcune specifiche Applicazioni: si incontreranno a Roma il prossimo 20 giugno 2012  i clienti mondiali della soluzione Oracle Real-Time Decisions (RTD). E’ una occasione unica per sentire direttamente da chi ha implementato questa soluzione quali siano stati i reali ritorni sugli investimenti e per parlare direttamente con loro in un contesto internazionale. La testimonianza di  Dell - che presenterà l’utilizzo di RTD  integrato anche a Siebel - la partecipazione di  BT, Deutsch Telecom, United Airlines, Bouygues Telecom, Dell e RoomKe, fanno di questo appuntamento un momento importante per tutti coloro che vedono nel Real-Time Decisions un tassello importante per le loro strategie di Customer Experience Management. Sei interessato? http://www.oracle.com/goto/RealTimeDecisions

  Read the article

• Oracle allo SMAU 2012 - La strategia CRM e l’approccio alla Customer Experience: perchè le aziende devono servire diversamente i propri clienti.

  - by Silvia Valgoi

  Lo scorso 18 Ottobre Oracle è stata presente all'edizione milanese di SMAU 2012 all'interno della Apps & Cloud Arena. Invitata da AISM (Associazione italiana marketing) Oracle  ha avuto l’opportunità di partecipare attivamente con un intervento all’interno dell’area tematica “Gestire efficacemente i propri clienti attraverso le applicazioni di Customer Relationship Management”. Le molte persone presenti hanno potuto ascoltare dove, secondo Oracle, si genera reale differenziazione del brand – al di là dei processi ormai consolidati di marketing , vendita e servizio al cliente – e dove si posiziona il nuovo valore per il business. Se non hai potuto partecipare guarda qui la presentazione di Oracle. Per maggiori informazioni: Silvia Valgoi

  Read the article

• How do you balance the speed of Sprints with the customer's conservative adoption schedule?

  - by Cheeso

  I'd prefer to have sprints that last 3-4 weeks, but customers don't want to adopt new feature/function every 3-4 weeks. Existing customers are conservative and, once we meet their minimum bar for features and capabilities, they like to remain on a stable release for much longer than 4 weeks. Even a 3-month cycle would be pushing it for them. On the other hand, newer customers tend to have more feature requests, and are willing to follow sprints. But this willingness dissipates after we've met their bar. How do you balance the need for rapid sprints with the customer's conservative view of application change? I'm particularly interested in SaaS scenarios.

  Read the article

• Our work name lately transformed to Revenue from Customer Support... Support? [on hold]

  - by Hollis Nieves

  I have been employeed from the same company (mobile phone business) for quite some time today like a Customer Support Represenative. I also have usually completed nicely until recently and loved the task. Into a Person Support/Revenue middleapproximately we've been converted by May and we've to purchase Television service to clients who call-in about their mobile phone service... They need us to become really manipulative with it. We havent had instruction on it. and our supervisors actually dont understand something about any of it possibly but need us to "Purchase! Purchase! Purchase!" ugggh. At I will become at my work any guidance? Revenue 've never be completed by me and I truly worry losing my work due to my performance. Revenue makes me uneasy... Any feedback could be appreciated

  Read the article

• How can I use a compound condition in a join in Linq?

  - by Gary McGill

  Let's say I have a Customer table which has a PrimaryContactId field and a SecondaryContactId field. Both of these are foreign keys that reference the Contact table. For any given customer, either one or two contacts may be stored. In other words, PrimaryContactId can never be NULL, but SecondaryContactId can be NULL. If I drop my Customer and Contact tables onto the "Linq to SQL Classes" design surface, the class builder will spot the two FK relationships from the Customer table to the Contact table, and so the generated Customer class will have a Contact field and a Contact1 field (which I can rename to PrimaryContact and SecondaryContact to avoid confusion). Now suppose that I want to get details of all the contacts for a given set of customers. If there was always exactly one contact then I could write something like: from customer in customers join contact in contacts on customer.PrimaryContactId equals contact.id select ... ...which would be translated into something like: SELECT ... FROM Customer INNER JOIN Contact ON Customer.FirstSalesPersonId = Contact.id But, because I want to join on both the contact fields, I want the SQL to look something like: SELECT ... FROM Customer INNER JOIN Contact ON Customer.FirstSalesPersonId = Contact.id OR Customer.SecondSalesPersonId = Contact.id How can I write a Linq expression to do that?

  Read the article

• Story of success: MySQL Enterprise Backup (MEB) was successfully integrated with IBM Tivoli Storage Manager (TSM) via System Backup to Tape (SBT) interface.

  - by user13334359

  Since version 3.6 MEB supports backups to tape through the SBT interface.The officially supported tool for such backups to tape is Oracle Secure Backup (OSB).But there are a lot of other Storage Managers. MEB allows to use them through the SBT interface. Since version 3.7 it also has option --sbt-environment which allows to pass environment variables, not needed by OSB, to third-party managers. At the same time MEB can not guarantee it would work with all of them.This month we were contacted by a customer who wanted to use IBM Tivoli Storage Manager (TSM) with MEB. We could only say them same thing I wrote in previous paragraph: this solution is supposed to work, but you have to be pioneers of this technology. And they agreed. They agreed to be the pioneers and so the story begins.MEB requires following options to be specified by those who want to connect it to SBT interface:--sbt-database-name: a name which should be handed over to SBT interface. This can be any name. Default, MySQL, works for most cases, so user is not required to specify this option.--sbt-lib-path: path to SBT library. For TSM this library comes with "Data Protection for Oracle", which, in its turn, interfaces with Oracle Recovery Manager (RMAN), which uses SBT interface. So you need to install it even if you don't use Oracle.--sbt-environment: environment for third-party manager. This option is not needed when you use OSB, but almost always necessary for third-party SBT managers. TSM requires variable TDPO_OPTFILE to be set and point to the TSM configuration file.--backup-image=sbt:: path to the image. Prefix "sbt:" indicates that image should be sent through SBT interfaceSo full command in our case would look like: ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user --password=foobar \ --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir backup-to-imageAnd this command results in the following output log: MySQL Enterprise Backup version 3.7.1 [2012/02/16] Copyright (c) 2003, 2012, Oracle and/or its affiliates. All Rights Reserved. INFO: Starting with following command line ...  ./mysqlbackup --port=3307 --protocol=tcp --user=backup_user         --password=foobar --backup-image=sbt:my-first-backup         --sbt-lib-path=/usr/lib/libobk.so         --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt"         --backup-dir=/path/to/my/dir backup-to-image sbt-environment: 'TDPO_OPTFILE=/path/to/my/tdpo.opt' INFO: Got some server configuration information from running server. IMPORTANT: Please check that mysqlbackup run completes successfully.             At the end of a successful 'backup-to-image' run mysqlbackup             prints "mysqlbackup completed OK!". --------------------------------------------------------------------                        Server Repository Options: --------------------------------------------------------------------   datadir                          =  /path/to/data   innodb_data_home_dir             =  /path/to/data   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/data   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 --------------------------------------------------------------------                        Backup Config Options: --------------------------------------------------------------------   datadir                          =  /path/to/my/dir/datadir   innodb_data_home_dir             =  /path/to/my/dir/datadir   innodb_data_file_path            =  ibdata1:2048M;ibdata2:2048M;ibdata3:64M:autoextend:max:2048M   innodb_log_group_home_dir        =  /path/to/my/dir/datadir   innodb_log_files_in_group        =  2   innodb_log_file_size             =  268435456 Backup Image Path= sbt:my-first-backup mysqlbackup: INFO: Unique generated backup id for this is 13297406400663200 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS is 'Data Protection for Oracle: version 5.5.1.0' 120220 08:54:00 mysqlbackup: INFO: meb_sbt_session_open: MMS version '5.5.1.0' mysqlbackup: INFO: Uses posix_fadvise() for performance optimization. mysqlbackup: INFO: System tablespace file format is Antelope. mysqlbackup: INFO: Found checkpoint at lsn 31668381. mysqlbackup: INFO: Starting log scan from lsn 31668224. 120220  8:54:00 mysqlbackup: INFO: Copying log... 120220  8:54:00 mysqlbackup: INFO: Log copied, lsn 31668381.           We wait 1 second before starting copying the data files... 120220  8:54:01 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata1 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:55:30 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata2 (Antelope file format). mysqlbackup: Progress in MB: 200 400 600 800 1000 1200 1400 1600 1800 2000 120220  8:57:18 mysqlbackup: INFO: Copying /path/to/ibdata/ibdata3 (Antelope file format). mysqlbackup: INFO: Preparing to lock tables: Connected to mysqld server. 120220 08:57:22 mysqlbackup: INFO: Starting to lock all the tables.... 120220 08:57:22 mysqlbackup: INFO: All tables are locked and flushed to disk mysqlbackup: INFO: Opening backup source directory '/path/to/data/' 120220 08:57:22 mysqlbackup: INFO: Starting to backup all files in subdirectories of '/path/to/data/' mysqlbackup: INFO: Backing up the database directory 'mysql' mysqlbackup: INFO: Backing up the database directory 'test' mysqlbackup: INFO: Copying innodb data and logs during final stage ... mysqlbackup: INFO: A copied database page was modified at 31668381.           (This is the highest lsn found on page)           Scanned log up to lsn 31670396.           Was able to parse the log up to lsn 31670396.           Maximum page number for a log record 328 120220 08:57:23 mysqlbackup: INFO: All tables unlocked mysqlbackup: INFO: All MySQL tables were locked for 0.000 seconds 120220 08:59:01 mysqlbackup: INFO: meb_sbt_backup_close: blocks: 4162  size: 1048576  bytes: 4363985063 120220  8:59:01 mysqlbackup: INFO: Full backup completed! mysqlbackup: INFO: MySQL binlog position: filename bin_mysql.001453, position 2105 mysqlbackup: WARNING: backup-image already closed mysqlbackup: INFO: Backup image created successfully.:            Image Path: 'sbt:my-first-backup' -------------------------------------------------------------    Parameters Summary -------------------------------------------------------------    Start LSN                  : 31668224    End LSN                    : 31670396 ------------------------------------------------------------- mysqlbackup completed OK!Backup successfully completed.To restore it you should use same commands like you do for any other MEB image, but need to provide sbt* options as well: $./mysqlbackup --backup-image=sbt:my-first-backup --sbt-lib-path=/usr/lib/libobk.so \ --sbt-environment="TDPO_OPTFILE=/path/to/my/tdpo.opt" --backup-dir=/path/to/my/dir image-to-backup-dirThen apply log as usual: $./mysqlbackup --backup-dir=/path/to/my/dir apply-logThen stop mysqld and finally copy-back: $./mysqlbackup --defaults-file=path/to/my.cnf --backup-dir=/path/to/my/dir copy-back  Disclaimer. This is only story of one success which can be useful for someone else. MEB is not regularly tested and not guaranteed to work with IBM TSM or any other third-party storage manager.

  Read the article

• PHP, MySQL, jQuery, AJAX: json data returns correct response but frontend returns error

  - by Devner

  Hi all, I have a user registration form. I am doing server side validation on the fly via AJAX. The quick summary of my problem is that upon validating 2 fields, I get error for the second field validation. If I comment first field, then the 2nd field does not show any error. It has this weird behavior. More details below: The HTML, JS and Php code are below: HTML FORM: <form id="SignupForm" action=""> <fieldset> <legend>Free Signup</legend> <label for="username">Username</label> <input name="username" type="text" id="username" /><span id="status_username"></span><br /> <label for="email">Email</label> <input name="email" type="text" id="email" /><span id="status_email"></span><br /> <label for="confirm_email">Confirm Email</label> <input name="confirm_email" type="text" id="confirm_email" /><span id="status_confirm_email"></span><br /> </fieldset> <p> <input id="sbt" type="button" value="Submit form" /> </p> </form> JS: <script type="text/javascript"> $(document).ready(function() { $("#email").blur(function() { var email = $("#email").val(); var msgbox2 = $("#status_email"); if(email.length > 3) { $.ajax({ type: 'POST', url: 'check_ajax2.php', data: "email="+ email, dataType: 'json', cache: false, success: function(data) { if(data.success == 'y') { alert('Available'); } else { alert('Not Available'); } } }); } return false; }); $("#confirm_email").blur(function() { var confirm_email = $("#confirm_email").val(); var email = $("#email").val(); var msgbox3 = $("#status_confirm_email"); if(confirm_email.length > 3) { $.ajax({ type: 'POST', url: 'check_ajax2.php', data: 'confirm_email='+ confirm_email + '&email=' + email, dataType: 'json', cache: false, success: function(data) { if(data.success == 'y') { alert('Available'); } else { alert('Not Available'); } } , error: function (data) { alert('Some error'); } }); } return false; }); }); </script> PHP code: <?php //check_ajax2.php if(isset($_POST['email'])) { $email = $_POST['email']; $res = mysql_query("SELECT uid FROM members WHERE email = '$email' "); $i_exists = mysql_num_rows($res); if( 0 == $i_exists ) { $success = 'y'; $msg_email = 'Email available'; } else { $success = 'n'; $msg_email = 'Email is already in use.</font>'; } print json_encode(array('success' => $success, 'msg_email' => $msg_email)); } if(isset($_POST['confirm_email'])) { $confirm_email = $_POST['confirm_email']; $email = ( isset($_POST['email']) && trim($_POST['email']) != '' ? $_POST['email'] : '' ); $res = mysql_query("SELECT uid FROM members WHERE email = '$confirm_email' "); $i_exists = mysql_num_rows($res); if( 0 == $i_exists ) { if( isset($email) && isset($confirm_email) && $email == $confirm_email ) { $success = 'y'; $msg_confirm_email = 'Email available and match'; } else { $success = 'n'; $msg_confirm_email = 'Email and Confirm Email do NOT match.'; } } else { $success = 'n'; $msg_confirm_email = 'Email already exists.'; } print json_encode(array('success' => $success, 'msg_confirm_email' => $msg_confirm_email)); } ?> THE PROBLEM: As long as I am validating the $_POST['email'] as well as $_POST['confirm_email'] in the check_ajax2.php file, the validation for confirm_email field always returns an error. With my limited knowledge of Firebug, however, I did find out that the following were the responses when I entered email and confirm_email in the fields: RESPONSE 1: {"success":"y","msg_email":"Email available"} RESPONSE 2: {"success":"y","msg_email":"Email available"}{"success":"n","msg_confirm_email":"Email and Confirm Email do NOT match."} Although the RESPONSE 2 shows that we are receiving the correct message via msg_confirm_email, in the front end, the alert 'Some error' is popping up (I have enabled the alert for debugging). I have spent 48 hours trying to change every part of the code wherever possible, but with only little success. What is weird about this is that if I comment the validation for $_POST['email'] field completely, then the validation for $_POST['confirm_email'] field is displaying correctly without any errors. If I enable it back, it is validating email field correctly, but when it reaches the point of validating confirm_email field, it is again showing me the error. I have also tried renaming success variable in check_ajax2.php page to other different names for both $_POST['email'] and $_POST['confirm_email'] but no success. I will be adding more fields in the form and validating within the check_ajax2.php page. So I am not planning on using different ajax pages for validating each of those fields (and I don't think it's smart to do it that way). I am not a jquery or AJAX guru, so all help in resolving this issue is highly appreciated. Thank you in advance.

  Read the article

• Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

  - by Pinal Dave

  This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

  Read the article

• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

  Read the article

• New Exadata public references

  - by Javier Puerta

  The following customers are now public references for Exadata. Show your customers how other companies in their industries are leveraging Exadata to achieve their business objectives. BRITISH TELECOM - Communications - United Kingdom 2x Full Rack + 1x Quarter Rack Exadata Database Machine Oracle University Training Courses Success Story DEUTSCHE BANK - Financial Services - Germany 18x Full Rack Exadata Database Machine Warehouse for Credit Risk Reporting running on Exa Success Story OPENBAAR MINISTERIE - Public Sector - Netherlands 1x Full Rack Exadata Database Machine Datawarehouse usage Success Story ADRIATIC SLOVENICA - Insurance - Slovenia 1x Quarter Rack Exadata Database Machine running on Linux Replacing Oracle DB and Oracle Application Server Success Story More customer success stories at Oracle.com References

  Read the article

• Is there value in unit testing auto implemented properties

  - by ahsteele

  It seems exceptionally heavy handed but going by the rule anything publicly available should be tested should auto-implemented properties be tested? Customer Class public class Customer { public string EmailAddr { get; set; } } Tested by [TestClass] public class CustomerTests : TestClassBase { [TestMethod] public void CanSetCustomerEmailAddress() { //Arrange Customer customer = new Customer(); //Act customer.EmailAddr = "[email protected]"; //Assert Assert.AreEqual("[email protected]", customer.EmailAddr); } }

  Read the article

• Dynamic swappable Data Access Layer

  - by Andy

  I'm writing a data driven WPF client. The client will typically pull data from a WCF service, which queries a SQL db, but I'd like the option to pull the data directly from SQL or other arbitrary data sources. I've come up with this design and would like to hear your opinion on whether it is the best design. First, we have some data object we'd like to extract from SQL. // The Data Object with a single property public class Customer { private string m_Name = string.Empty; public string Name { get { return m_Name; } set { m_Name = value;} } } Then I plan on using an interface which all data access layers should implement. Suppose one could also use an abstract class. Thoughts? // The interface with a single method interface ICustomerFacade { List<Customer> GetAll(); } One can create a SQL implementation. // Sql Implementation public class SqlCustomrFacade : ICustomerFacade { public List<Customer> GetAll() { // Query SQL db and return something useful // ... return new List<Customer>(); } } We can also create a WCF implementation. The problem with WCF is is that it doesn't use the same data object. It creates its own local version, so we would have to copy the details over somehow. I suppose one could use reflection to copy the values of similar fields across. Thoughts? // Wcf Implementation public class WcfCustomrFacade : ICustomerFacade { public List<Customer> GetAll() { // Get date from the Wcf Service (not defined here) List<WcfService.Customer> wcfCustomers = wcfService.GetAllCustomers(); // The list we're going to return List<Customer> customers = new List<Customer>(); // This is horrible foreach(WcfService.Customer wcfCustomer in wcfCustomers) { Customer customer = new Customer(); customer.Name = wcfCustomer.Name; customers.Add(customer); } return customers; } } I also plan on using a factory to decide which facade to use. // Factory pattern public class FacadeFactory() { public static ICustomerFacade CreateCustomerFacade() { // Determine the facade to use if (ConfigurationManager.AppSettings["DAL"] == "Sql") return new SqlCustomrFacade(); else return new WcfCustomrFacade(); } } This is how the DAL would typically be used. // Test application public class MyApp { public static void Main() { ICustomerFacade cf = FacadeFactory.CreateCustomerFacade(); cf.GetAll(); } } I appreciate your thoughts and time.

  Read the article

• WCF + json. WCF response invalid not expected string.

  - by Evgeny

  I have configured wcf service and method which return some structure. The problem that all symbols in response '\' begins with '/' Example: [ { "rel":"http:\/\/localhost:3354\/customer\/1\/order", "uri":"http:\/\/localhost:3354\/customer\/1\/order\/3" }, { "rel":"http:\/\/localhost:3354\/customer\/1\/order", "uri":"http:\/\/localhost:3354\/customer\/1\/order\/5" }, { "rel":"http:\/\/localhost:3354\/customer\/1\/order", "uri":"http:\/\/localhost:3354\/customer\/1\/order\/8" } ] And i return only http:\localhost:3354\customer\1\order ! Why that symbols added and how can i remove them?

  Read the article

• Update single field

  - by 47

  I have a Customer class which has a representative field....this field is initially blank but when the user opens up the details page of the chosen customer, they'll be given the open of representing this customer by clicking on a link. The template layout I was thinking of is this: <strong>Representative: </strong> {% if customer.representative %} {{ customer.representative }} {% else %} <a href="{% url representCustomer customer.id %}">Represent this customer.</a> {% endif %} All that remains is the view to effect this...this is where I'm stuck.

  Read the article

• Updating a sql server table with data from another table

  - by David G

  I have two basic SQL Server tables: Customer (ID [pk], AddressLine1, AddressLine2, AddressCity, AddressDistrict, AddressPostalCode) CustomerAddress(ID [pk], CustomerID [fk], Line1, Line2, City, District, PostalCode) CustomerAddress contains multiple addresses for the Customer record. For each Customer record I want to merge the most recent CustomerAddress record where most recent is determined by the highest CustomerAddress ID value. I've currently got the following: UPDATE Customer SET AddressLine1 = CustomerAddress.Line1, AddressPostalCode = CustomerAddress.PostalCode FROM Customer, CustomerAddress WHERE Customer.ID = CustomerAddress.CustomerID which works but how can I ensure that the most recent (highest ID) CustomerAddress record is selected to update the Customer table?

  Read the article

• Success function not being called when form is submitted. jQuery / validationEngine / PHP form proce

  - by Tom Hartman

  Hi, I've been trying to figure out why the following script's success function isn't running. Everything in my form works perfectly, and the form contents are being emailed correctly, but the success function isn't being called. If anyone could review my code and let me know why my success function isn't being called I would very much appreciate it! Here is the HTML form with notification divs, which are hidden via css: <div id="success" class="notification"> <p>Thank you! Your message has been sent.</p> </div> <div id="failure" class="notification"> <p>Sorry, your message could not be sent.</p> </div> <form id="contact-form" method="post" action="" class="jqtransform"> <label for="name">Name:</label> <input name="name" id="name" type="text" class="validate[required] input" /> <label for="company">Company:</label> <input name="company" id="company" type="text" class="input" /> <label for="phone">Phone:</label> <input name="phone" id="phone" type="text" class="input" /> <label for="email">Email:</label> <input name="email" id="email" type="text" class="validate[required,email] input" /> <div class="sep"></div> <label for="subject">Subject:</label> <input name="subject" id="subject" type="text" class="validate[required] input" /> <div class="clear"></div> <label for="message">Message:</label> <textarea name="message" id="message" class="validate[required]"></textarea> <div id="check-services"> <input type="checkbox" name="services[]" value="Contractor Recommendation" /> <div>Contractor Recommendation</div> <input type="checkbox" name="services[]" value="Proposal Review" /> <div>Proposal Review</div> <input type="checkbox" name="services[]" value="Existing Website Review" /> <div>Existing Website Review</div> <input type="checkbox" name="services[]" value="Work Evaluation" /> <div>Work Evaluation</div> <input type="checkbox" name="services[]" value="Layman Translation" /> <div>Layman Translation</div> <input type="checkbox" name="services[]" value="Project Management" /> <div>Project Management</div> </div> <div class="sep"></div> <input name="submit" id="submit" type="submit" class="button" value="Send" /> <input name="reset" id="reset" type="reset" class="button" value="Clear" onclick="$.validationEngine.closePrompt('.formError',true)" /> </form> Here is the javascript: // CONTACT FORM VALIDATION AND SUBMISSION $(document).ready(function(){ $('#contact-form').validationEngine({ ajaxSubmit: true, ajaxSubmitFile: 'lib/mail.php', scroll: false, success: function(){ $('#success').slideDown(); }, failure: function(){ $('#failure').slideDown(); $('.formError').animate({ marginTop: '+30px' }); } }); }); And here is my PHP mailer script: <?php $name = $_POST['name']; $company = $_POST['company']; $phone = $_POST['phone']; $email = $_POST['email']; $subject = $_POST['subject']; $message = $_POST['message']; $services = $_POST['services']; $to = '[email protected]'; $subject = 'THC - Contact'; $content .= "You received a message from ".$name.".\r\n\n"; if ($company): $content .= "They work for ".$company.".\r\n\n"; endif; $content .= "Here's the message:\r\n\n".$message."\r\n\n"; $content .= "And they are interested in the services below:\r\n\n"; $content .= implode("\r\n",$services); if ($phone): $content .= "\r\n\nYou can reach them at ".$phone."."; else: $content .= "\r\n\nNo phone number was provided."; endif; $headers = "From: ".$name."\r\n"; $headers .= "Reply-To: ".$email."\r\n"; if (mail($to,$subject,$content,$headers)): return true; else: return false; endif; ?>

  Read the article

• WebCenter Customer Advisory Board meetings kick off Oracle Open World 2012!

  - by Lance711

  Welcome to OpenWorld! OpenWorld 2012 got underway today with a series of meetings with the members of the WebCenter Customer Advisory Board. Led by the WebCenter Product Management team, these meetings are a great way for the product team and customers to directly interact and discuss real-life business challenges, product details and to discuss upcoming features and functionality. This year, board members participated in discussions around live demos around product enhancements that will be featured throughout the coming week. Highlights included a variety of new mobile and social solutions, a great new user interface for WebCenter Content plus new Portal and Sites functionality that makes the experience for the everyday user a lot more pleasant. The day kicked off with Roel Stalman, VP of Product Management, giving a detailed overview of what’s new in WebCenter. Given all the improvements to discuss, this session went over 2 hours! Roel showcased the brand new UI for Content, Portal and Sites. He also gave live demos of the new mobile apps for WebCenter Content, Portal and the Oracle Social Network.  The attendees then broke into sub-groups in order to deep-dive with Product Management for the Portal, Sites, and Content product areas on specific functionality and application integrations. If you are here in San Francisco this week for OpenWorld, I definitely recommend stopping by the WebCenter area in the Moscone West Exhibition Hall to see some of this new functionality for yourself. And be sure to check out the WebCenter sessions throughout the week as those give us a chance to discuss direction and strategy, answer your questions and get your feedback and ideas. For those of you could not make it to OpenWorld this year, we miss you! You can stay in touch with what is happening via this blog and by following #oow and #webcenter on Twitter. Additionally, we will be rolling out details on upcoming products and release info over the coming months via this blog and web seminars. Stay tuned!

  Read the article

• Null Values And The T-SQL IN Operator

  - by Jesse

  I came across some unexpected behavior while troubleshooting a failing test the other day that took me long enough to figure out that I thought it was worth sharing here. I finally traced the failing test back to a SELECT statement in a stored procedure that was using the IN t-sql operator to exclude a certain set of values. Here’s a very simple example table to illustrate the issue: Customers CustomerId INT, NOT NULL, Primary Key CustomerName nvarchar(100) NOT NULL SalesRegionId INT NULL   The ‘SalesRegionId’ column contains a number representing the sales region that the customer belongs to. This column is nullable because new customers get created all the time but assigning them to sales regions is a process that is handled by a regional manager on a periodic basis. For the purposes of this example, the Customers table currently has the following rows: CustomerId CustomerName SalesRegionId 1 Customer A 1 2 Customer B NULL 3 Customer C 4 4 Customer D 2 5 Customer E 3   How could we write a query against this table for all customers that are NOT in sales regions 2 or 4? You might try something like this: 1: SELECT 2: CustomerId, 3: CustomerName, 4: SalesRegionId 5: FROM Customers 6: WHERE SalesRegionId NOT IN (2,4)   Will this work? In short, no; at least not in the way that you might expect. Here’s what this query will return given the example data we’re working with: CustomerId CustomerName SalesRegionId 1 Customer A 1 5 Customer E 5   I was expecting that this query would also return ‘Customer B’, since that customer has a NULL SalesRegionId. In my mind, having a customer with no sales region should be included in a set of customers that are not in sales regions 2 or 4.When I first started troubleshooting my issue I made note of the fact that this query should probably be re-written without the NOT IN clause, but I didn’t suspect that the NOT IN clause was actually the source of the issue. This particular query was only one minor piece in a much larger process that was being exercised via an automated integration test and I simply made a poor assumption that the NOT IN would work the way that I thought it should. So why doesn’t this work the way that I thought it should? From the MSDN documentation on the t-sql IN operator: If the value of test_expression is equal to any value returned by subquery or is equal to any expression from the comma-separated list, the result value is TRUE; otherwise, the result value is FALSE. Using NOT IN negates the subquery value or expression. The key phrase out of that quote is, “… is equal to any expression from the comma-separated list…”. The NULL SalesRegionId isn’t included in the NOT IN because of how NULL values are handled in equality comparisons. From the MSDN documentation on ANSI_NULLS: The SQL-92 standard requires that an equals (=) or not equal to (<>) comparison against a null value evaluates to FALSE. When SET ANSI_NULLS is ON, a SELECT statement using WHERE column_name = NULL returns zero rows even if there are null values in column_name. A SELECT statement using WHERE column_name <> NULL returns zero rows even if there are nonnull values in column_name. In fact, the MSDN documentation on the IN operator includes the following blurb about using NULL values in IN sub-queries or expressions that are used with the IN operator: Any null values returned by subquery or expression that are compared to test_expression using IN or NOT IN return UNKNOWN. Using null values in together with IN or NOT IN can produce unexpected results. If I were to include a ‘SET ANSI_NULLS OFF’ command right above my SELECT statement I would get ‘Customer B’ returned in the results, but that’s definitely not the right way to deal with this. We could re-write the query to explicitly include the NULL value in the WHERE clause: 1: SELECT 2: CustomerId, 3: CustomerName, 4: SalesRegionId 5: FROM Customers 6: WHERE (SalesRegionId NOT IN (2,4) OR SalesRegionId IS NULL)   This query works and properly includes ‘Customer B’ in the results, but I ultimately opted to re-write the query using a LEFT OUTER JOIN against a table variable containing all of the values that I wanted to exclude because, in my case, there could potentially be several hundred values to be excluded. If we were to apply the same refactoring to our simple sales region example we’d end up with: 1: DECLARE @regionsToIgnore TABLE (IgnoredRegionId INT) 2: INSERT @regionsToIgnore values (2),(4) 3:  4: SELECT 5: c.CustomerId, 6: c.CustomerName, 7: c.SalesRegionId 8: FROM Customers c 9: LEFT OUTER JOIN @regionsToIgnore r ON r.IgnoredRegionId = c.SalesRegionId 10: WHERE r.IgnoredRegionId IS NULL By performing a LEFT OUTER JOIN from Customers to the @regionsToIgnore table variable we can simply exclude any rows where the IgnoredRegionId is null, as those represent customers that DO NOT appear in the ignored regions list. This approach will likely perform better if the number of sales regions to ignore gets very large and it also will correctly include any customers that do not yet have a sales region.

  Read the article

• NINTENDO, EDCON and ALLEGIS GROUP @ Oracle Open World 2012 Conference Session (CON9418): The Business Case for Oracle Exalogic: A Customer Perspective

  - by Sanjeev Sharma

   Are you looking to deliver breakthrough performance for packaged and custom  applications? For many front-office applications such as Oracle WebCenter Sites, Oracle Transportation Management, and Oracle’s ATG and Siebel product families,  improved  performance leads directly to greater revenue or cost savings from the business - a  compelling  proposition. For back-office applications, improved performance has tangible benefits  in terms of  footprint reductions. For all applications, Oracle Exalogic and Oracle Exadata provide an engineered solution that provides shorter time to value and lower operational costs.  Edcon is a leading clothing, footwear and textiles (CFT) retailing group in southern Africa trading through a range of retail formats. The Company has grown from opening it's first store in 1929, to ten retail brands trading in over 1000 stores in South Africa, Botswana, Namibia, Swaziland and Lesotho. Edcon's retail business has, through recent acquisitions, added top stationery and houseware brands as well as general merchandise to its CFT portfolio. Edcon was looking to consolidate their existing middleware components (Weblogic and Oracle SOA) and retail applications (Retek, Siebel and E-Business Suite) on a common platform and turned to Oracle Exalogic. With Oracle Exalogic, Edcon is able to derive significant HW CAPEX savings, improve response-time of core business applications and mitigate operating risk. Hear senior business leaders from Nintendo, Edcon and Allegis Group discuss how the business value of  leveraging Oracle Exalogic at the following conference session at Oracle Open World 2012: Session:  CON9418 - The Business Case for Oracle Exalogic: A Customer PerspectiveDate: Monday, 1 Oct, 2012Time: 1:45 pm - 2:45 pm (PST)Venue: Moscone South (306)

  Read the article

• Codeigniter Form Validation - how to unset form values after success?

  - by BrynJ

  I realise this request goes against the example provided in the CI documentation (which advises a separate 'success' page view), but I would like to reutilise a given form view after a form has been successfully submitted - displaying a success message then displaying a blank form. I've tried a few ways unsuccessfully to clear the validation set values (unsetting $_POST, setting rules / fields to an empty array and rerunning validatio). I could redirect to the same page, but then I'd have to set a session variable to display a success message - which is a messy approach. Any ideas how to achieve the above?

  Read the article

• Ajax request. Which callback is executed first complete or success?

  - by Gutzofter

  I could spike this to find out, but I'm going to use SO. In my unit tests (qunit) I use the asynchShould (alias for asynchTest) test. Part of the assertion is to wait for the completion/success of the request. Like this: asyncShould('talk to customer list server', 1, function() { stop(2000); var forCustomerList = newCustomerListRequest(); forCustomerList.page = 'helpers/helper.php'; forCustomerList.data += '&action=customerListServer&DB=11001'; var originalSuccess = forCustomerList.success; forCustomerList.success = function(msg) { if (msg.flash !== undefined && msg.data !== undefined && msg.status !== undefined) { ok(true, 'json structure correct') } else { ok(false, 'json structure not correct'); } originalSuccess(msg); start(); }; testController.getServerData(forCustomerList); })

  Read the article

• cant get ajax response (JSON) to call 'success' function?

  - by Haroldo

  for some reason the success function isnt being called? javscript: $.ajax({ type: 'POST', url: 'http://localhost/hf_latest_desktop/st_pages/user_area/acc_buttons/pass_change/pass_change_ajax.php', data: data, dataType: 'json', success: function(e){ console.log(e); if(e.status == 'success'){ alert('your password has been changed!'); } if(e.status == 'error1'){ alert('please fill in all inputs!'); } if(e.status == 'error2'){ alert('password incorrect!'); } if(e.status == 'error3'){ alert('change failed!'); } } }); php file ajax is calling to: <?php session_start(); session_cache_limiter('nocache'); header('Expires: ' . gmdate('r', 0)); header('Content-type: application/json'); $status = 'error1'; //for sake of example ?> {'status':'<?php echo $status; ?>'}

  Read the article

• cannot open ubuntu software center

  - by success

  I deleted some unnecessary icon themes and now my application icons are changed. I cannot open Ubuntu software center also.... the following message is displayed.... success@user-pc:~$ software-center 2012-09-12 22:24:52,048 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2012-09-12 22:24:52,055 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True Traceback (most recent call last): File "/usr/bin/software-center", line 142, in <module> app = SoftwareCenterAppGtk3(datadir, xapian_base_path, options, args) File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 387, in __init__ self.datadir) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 78, in __init__ self._get_emblems(self.icons) File "/usr/share/software-center/softwarecenter/ui/gtk3/panes/historypane.py", line 192, in _get_emblems pb = icons.load_icon(emblem, self.ICON_SIZE, 0) File "/usr/lib/python2.7/dist-packages/gi/types.py", line 43, in function return info.invoke(*args, **kwargs) gi._glib.GError: Icon 'package-install' not present in theme I also tried the following code to change the icon but no didnt work.... gksu gedit /usr/share/applications/ubuntu-software-center.desktop

  Read the article

• setup L2TP on Ubuntu 10.10

  - by luca

  I'm following this guide to setup a VPS on my Ubuntu VPS: http://riobard.com/blog/2010-04-30-l2tp-over-ipsec-ubuntu/ My config files are setup as in that guide, openswan version is 2.6.26 I think.. It doesn't work, I can show you my auth.log (on the VPS): Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: received Vendor ID payload [RFC 3947] method set to=109 Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike] method set to=110 Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: ignoring unknown Vendor ID payload [8f8d83826d246b6fc7a8a6a428c11de8] Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: ignoring unknown Vendor ID payload [439b59f8ba676c4c7737ae22eab8f582] Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: ignoring unknown Vendor ID payload [4d1e0e136deafa34c4f3ea9f02ec7285] Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: ignoring unknown Vendor ID payload [80d0bb3def54565ee84645d4c85ce3ee] Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: ignoring unknown Vendor ID payload [9909b64eed937c6573de52ace952fa6b] Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-03] meth=108, but already using method 110 Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-02] meth=107, but already using method 110 Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-02_n] meth=106, but already using method 110 Feb 18 06:11:07 maverick pluto[6909]: packet from 93.36.127.12:500: received Vendor ID payload [Dead Peer Detection] Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: responding to Main Mode from unknown peer 93.36.127.12 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: transition from state STATE_MAIN_R0 to state STATE_MAIN_R1 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: STATE_MAIN_R1: sent MR1, expecting MI2 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: NAT-Traversal: Result using draft-ietf-ipsec-nat-t-ike (MacOS X): peer is NATed Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: transition from state STATE_MAIN_R1 to state STATE_MAIN_R2 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: STATE_MAIN_R2: sent MR2, expecting MI3 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: Main mode peer ID is ID_IPV4_ADDR: '10.0.1.8' Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[7] 93.36.127.12 #7: switched from "L2TP-PSK-NAT" to "L2TP-PSK-NAT" Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: deleting connection "L2TP-PSK-NAT" instance with peer 93.36.127.12 {isakmp=#0/ipsec=#0} Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: transition from state STATE_MAIN_R2 to state STATE_MAIN_R3 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: new NAT mapping for #7, was 93.36.127.12:500, now 93.36.127.12:36810 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: STATE_MAIN_R3: sent MR3, ISAKMP SA established {auth=OAKLEY_PRESHARED_KEY cipher=oakley_3des_cbc_192 prf=oakley_sha group=modp1024} Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: ignoring informational payload, type IPSEC_INITIAL_CONTACT msgid=00000000 Feb 18 06:11:07 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: received and ignored informational message Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: the peer proposed: 69.147.233.173/32:17/1701 -> 10.0.1.8/32:17/0 Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: responding to Quick Mode proposal {msgid:183463cf} Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: us: 69.147.233.173<69.147.233.173>[+S=C]:17/1701 Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: them: 93.36.127.12[10.0.1.8,+S=C]:17/64111===10.0.1.8/32 Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: transition from state STATE_QUICK_R0 to state STATE_QUICK_R1 Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: STATE_QUICK_R1: sent QR1, inbound IPsec SA installed, expecting QI2 Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: transition from state STATE_QUICK_R1 to state STATE_QUICK_R2 Feb 18 06:11:08 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #8: STATE_QUICK_R2: IPsec SA established transport mode {ESP=>0x0b1cf725 <0x0b719671 xfrm=AES_128-HMAC_SHA1 NATOA=none NATD=93.36.127.12:36810 DPD=none} Feb 18 06:11:28 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: received Delete SA(0x0b1cf725) payload: deleting IPSEC State #8 Feb 18 06:11:28 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: netlink recvfrom() of response to our XFRM_MSG_DELPOLICY message for policy eroute_connection delete was too long: 100 > 36 Feb 18 06:11:28 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: netlink recvfrom() of response to our XFRM_MSG_DELPOLICY message for policy [email protected] was too long: 168 > 36 Feb 18 06:11:28 maverick pluto[6909]: | raw_eroute result=0 Feb 18 06:11:28 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: received and ignored informational message Feb 18 06:11:28 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12 #7: received Delete SA payload: deleting ISAKMP State #7 Feb 18 06:11:28 maverick pluto[6909]: "L2TP-PSK-NAT"[8] 93.36.127.12: deleting connection "L2TP-PSK-NAT" instance with peer 93.36.127.12 {isakmp=#0/ipsec=#0} Feb 18 06:11:28 maverick pluto[6909]: packet from 93.36.127.12:36810: received and ignored informational message and my system log on OSX (from where I'm connecting): Feb 18 13:11:09 luca-ciorias-MacBook-Pro pppd[68656]: pppd 2.4.2 (Apple version 412.3) started by luca, uid 501 Feb 18 13:11:09 luca-ciorias-MacBook-Pro pppd[68656]: L2TP connecting to server '69.147.233.173' (69.147.233.173)... Feb 18 13:11:09 luca-ciorias-MacBook-Pro pppd[68656]: IPSec connection started Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: Connecting. Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Initiator, Main-Mode message 1). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: receive success. (Initiator, Main-Mode message 2). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Initiator, Main-Mode message 3). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: receive success. (Initiator, Main-Mode message 4). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Initiator, Main-Mode message 5). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKEv1 Phase1 AUTH: success. (Initiator, Main-Mode Message 6). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: receive success. (Initiator, Main-Mode message 6). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKEv1 Phase1 Initiator: success. (Initiator, Main-Mode). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Information message). Feb 18 13:11:09 luca-ciorias-MacBook-Pro racoon[68453]: IKEv1 Information-Notice: transmit success. (ISAKMP-SA). Feb 18 13:11:10 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Initiator, Quick-Mode message 1). Feb 18 13:11:10 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: receive success. (Initiator, Quick-Mode message 2). Feb 18 13:11:10 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Initiator, Quick-Mode message 3). Feb 18 13:11:10 luca-ciorias-MacBook-Pro racoon[68453]: IKEv1 Phase2 Initiator: success. (Initiator, Quick-Mode). Feb 18 13:11:10 luca-ciorias-MacBook-Pro racoon[68453]: Connected. Feb 18 13:11:10 luca-ciorias-MacBook-Pro pppd[68656]: IPSec connection established Feb 18 13:11:30 luca-ciorias-MacBook-Pro pppd[68656]: L2TP cannot connect to the server Feb 18 13:11:30 luca-ciorias-MacBook-Pro configd[20]: SCNCController: Disconnecting. (Connection tried to negotiate for, 22 seconds). Feb 18 13:11:30 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Information message). Feb 18 13:11:30 luca-ciorias-MacBook-Pro racoon[68453]: IKEv1 Information-Notice: transmit success. (Delete IPSEC-SA). Feb 18 13:11:30 luca-ciorias-MacBook-Pro racoon[68453]: IKE Packet: transmit success. (Information message). Feb 18 13:11:30 luca-ciorias-MacBook-Pro racoon[68453]: IKEv1 Information-Notice: transmit success. (Delete ISAKMP-SA). Feb 18 13:11:31 luca-ciorias-MacBook-Pro racoon[68453]: Disconnecting. (Connection was up for, 20.157953 seconds).

  Read the article

• Remote host: can tracert, can telnet, can*not* browse: what gives?

  - by MacThePenguin

  One of my customers of the company I work for has made a change to their Internet connection, and now we can't connect to them any more from our LAN. To help me troubleshoot this issue, the network guy on the customer's site has configured their firewall so that a HTTPS connection to their public IP address is open to any IP. I should put https://<customer's IP> in my browser and get a web page. Well, it works from any network I've tried (even from my smartphone), just not from my company's LAN. I thought it may be an issue with our firewall (though I checked its rules and it allows outbound TCP port 443 to anywhere), so I just connected a PC directly to the network connection of our provider, bypassing out firewall completely, and still it didn't work (everything else worked). So I asked for help to our Internet provider's customer service, and they asked me to do a tracert to our customer's IP. The tracert is successful, as the final hop shown in the output is the host I want to reach. So they said there's no problem. :( I also tried telnet <customer's IP> 443 and that works as well: I get a blank page with the cursor blinking (I've tried using another random port and that gives me an error message, as it should). Still, from any browser of any PC in my LAN I can't open that URL. I tried checking the network traffic with Wireshark: I see the packages going through and answers coming back, thought the packets I see passing are far less than they are if I successfully connect to another HTTPS website. See the attached screenshot: I had to blur the IPs, anyway the longer string is my PC's local IP address, the shorter one is the customer's public IP. I don't know what else to try. This is the only IP doing this... Any idea what could I try to find a solution to this issue? Thanks, let me know if you need further details. Edit: when I say "it doesn't work" I mean: the page doesn't open, the browser keeps loading for a long time and eventually shows an error saying that the page cannot be opened. I'm not in my office now so I can't paste the exact message, but it's the usual message you get when the browser reaches its timeout. When I say "it works", I mean the browser loads and shows a webpage (it's the logon page for the customers' firewall admin interface: so there's the firewall brand's logo and there are fields to enter a user id and a password). Update 13/09/2012: tried again to connect to the customer's network through our Internet connection without a firewall. This is what I did: Run a Kubuntu 12.04 live distro on a spare laptop; Updated all the packages I could and installed WireShark; Attached it to my LAN and verified that I couldn't open https://<customer's IP>. Verified that the Wireshark trace for this attempt was the same as the one I've already posted; Verified that I could connect to another customer's host using rdesktop (it worked); Tried to rdesktop to <customer's IP>, here's the output: kubuntu@kubuntu:/etc$ rdesktop <customer's IP> Autoselected keyboard map en-us ERROR: recv: Connection reset by peer Disconnected the laptop from the LAN; Disconnected the firewall from the Extranet connection, connected the laptop instead. Set its network configuration so that I could access the Internet; Verified that I could connect to other websites in http and https and in RDP to other customers' hosts - it all worked as expected; Verified that I could still traceroute to <customer's IP>: I could; Verified that I still couldn't open https://<customer's IP> (same exact result as before); Checked the WireShark trace for this attempt and noticed a different behaviour: I could see packets going out to the customer's IP, but no replies at all; Tried to run rdesktop again, with a slightly different result: kubuntu@kubuntu:/etc/network$ rdesktop <customer's IP> Autoselected keyboard map en-us ERROR: <customer's IP>: unable to connect Finally gave up, put everything back as it was before, turned off the laptop and lost the WireShark traces I had saved. :( I still remember them very well though. :) Can you get anything out of it? Thank you very much. Update 12/09/2012 n.2: I followed the suggestion by MadHatter in the comments. From inside the firewall, this is what I get: user@ubuntu-mantis:~$ openssl s_client -connect <customer's IP>:443 CONNECTED(00000003) If I now type GET / the output pauses for several seconds and then I get: write:errno=104 I'm going to try the same, but bypassing the firewall, as soon as I can. Thanks. Update 12/09/2012 n.3: So, I think ISA Server is altering the results of my tests... I tried installing Wireshark directly on the firewall and monitoring the packets on the Extranet network card. When the destination is the customer's IP, whatever service I try to connect to (HTTPS, RDP or SAProuter), I can only see outbound packets and no response packets whatsoever from their side. It looks like ISA Server is "faking" the remote server's replies, that's why I get a connection using telnet or the openSSL client. This is the wireshark trace from inside our LAN: But this is the trace on the Extranet network card: This makes a bit more sense... I'll send this info to the customer's tech and see if he can make anything out of it. Thanks to all that took the time to read my question and post suggestions. I'll update this post again.

  Read the article

< Previous Page | 32 33 34 35 36 37 38 39 40 41 42 43  | Next Page >