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  • Problem with setup VPN in Ubuntu Server 12.04

    - by Yozone W.
    I have a problem with setup VPN server on my Ubuntu VPS, here is my server environments: Ubuntu Server 12.04 x86_64 xl2tpd 1.3.1+dfsg-1 pppd 2.4.5-5ubuntu1 openswan 1:2.6.38-1~precise1 After install software and configuration: ipsec verify Checking your system to see if IPsec got installed and started correctly: Version check and ipsec on-path [OK] Linux Openswan U2.6.38/K3.2.0-24-virtual (netkey) Checking for IPsec support in kernel [OK] SAref kernel support [N/A] NETKEY: Testing XFRM related proc values [OK] [OK] [OK] Checking that pluto is running [OK] Pluto listening for IKE on udp 500 [OK] Pluto listening for NAT-T on udp 4500 [OK] Checking for 'ip' command [OK] Checking /bin/sh is not /bin/dash [WARNING] Checking for 'iptables' command [OK] Opportunistic Encryption Support [DISABLED] /var/log/auth.log message: Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [RFC 3947] method set to=115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike] meth=114, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-08] meth=113, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-07] meth=112, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-06] meth=111, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-05] meth=110, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-04] meth=109, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-03] meth=108, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-02] meth=107, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-02_n] meth=106, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: ignoring Vendor ID payload [FRAGMENTATION 80000000] Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [Dead Peer Detection] Oct 16 06:50:54 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: responding to Main Mode from unknown peer [My IP Address] Oct 16 06:50:54 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: transition from state STATE_MAIN_R0 to state STATE_MAIN_R1 Oct 16 06:50:54 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: STATE_MAIN_R1: sent MR1, expecting MI2 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: NAT-Traversal: Result using draft-ietf-ipsec-nat-t-ike (MacOS X): peer is NATed Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: transition from state STATE_MAIN_R1 to state STATE_MAIN_R2 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: STATE_MAIN_R2: sent MR2, expecting MI3 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: ignoring informational payload, type IPSEC_INITIAL_CONTACT msgid=00000000 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: Main mode peer ID is ID_IPV4_ADDR: '192.168.12.52' Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: switched from "L2TP-PSK-NAT" to "L2TP-PSK-NAT" Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: deleting connection "L2TP-PSK-NAT" instance with peer [My IP Address] {isakmp=#0/ipsec=#0} Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: transition from state STATE_MAIN_R2 to state STATE_MAIN_R3 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: new NAT mapping for #5, was [My IP Address]:2251, now [My IP Address]:2847 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: STATE_MAIN_R3: sent MR3, ISAKMP SA established {auth=OAKLEY_PRESHARED_KEY cipher=aes_256 prf=oakley_sha group=modp1024} Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: Dead Peer Detection (RFC 3706): enabled Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: the peer proposed: [My Server IP Address]/32:17/1701 -> 192.168.12.52/32:17/0 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: NAT-Traversal: received 2 NAT-OA. using first, ignoring others Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: responding to Quick Mode proposal {msgid:8579b1fb} Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: us: [My Server IP Address]<[My Server IP Address]>:17/1701 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: them: [My IP Address][192.168.12.52]:17/65280===192.168.12.52/32 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: transition from state STATE_QUICK_R0 to state STATE_QUICK_R1 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: STATE_QUICK_R1: sent QR1, inbound IPsec SA installed, expecting QI2 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: Dead Peer Detection (RFC 3706): enabled Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: transition from state STATE_QUICK_R1 to state STATE_QUICK_R2 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: STATE_QUICK_R2: IPsec SA established transport mode {ESP=>0x08bda158 <0x4920a374 xfrm=AES_256-HMAC_SHA1 NATOA=192.168.12.52 NATD=[My IP Address]:2847 DPD=enabled} Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: received Delete SA(0x08bda158) payload: deleting IPSEC State #6 Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: ERROR: netlink XFRM_MSG_DELPOLICY response for flow eroute_connection delete included errno 2: No such file or directory Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: received and ignored informational message Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: received Delete SA payload: deleting ISAKMP State #5 Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address]: deleting connection "L2TP-PSK-NAT" instance with peer [My IP Address] {isakmp=#0/ipsec=#0} Oct 16 06:51:16 vpn pluto[3963]: packet from [My IP Address]:2847: received and ignored informational message xl2tpd -D message: xl2tpd[4289]: Enabling IPsec SAref processing for L2TP transport mode SAs xl2tpd[4289]: IPsec SAref does not work with L2TP kernel mode yet, enabling forceuserspace=yes xl2tpd[4289]: setsockopt recvref[30]: Protocol not available xl2tpd[4289]: This binary does not support kernel L2TP. xl2tpd[4289]: xl2tpd version xl2tpd-1.3.1 started on vpn.netools.me PID:4289 xl2tpd[4289]: Written by Mark Spencer, Copyright (C) 1998, Adtran, Inc. xl2tpd[4289]: Forked by Scott Balmos and David Stipp, (C) 2001 xl2tpd[4289]: Inherited by Jeff McAdams, (C) 2002 xl2tpd[4289]: Forked again by Xelerance (www.xelerance.com) (C) 2006 xl2tpd[4289]: Listening on IP address [My Server IP Address], port 1701 Then it just stopped here, and have no any response. I can't connect VPN on my mac client, the /var/log/system.log message: Oct 16 15:17:36 azone-iMac.local configd[17]: SCNC: start, triggered by SystemUIServer, type L2TP, status 0 Oct 16 15:17:36 azone-iMac.local pppd[3799]: pppd 2.4.2 (Apple version 596.13) started by azone, uid 501 Oct 16 15:17:38 azone-iMac.local pppd[3799]: L2TP connecting to server 'vpn.netools.me' ([My Server IP Address])... Oct 16 15:17:38 azone-iMac.local pppd[3799]: IPSec connection started Oct 16 15:17:38 azone-iMac.local racoon[359]: Connecting. Oct 16 15:17:38 azone-iMac.local racoon[359]: IPSec Phase1 started (Initiated by me). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Main-Mode message 1). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Main-Mode message 2). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Main-Mode message 3). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Main-Mode message 4). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Main-Mode message 5). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKEv1 Phase1 AUTH: success. (Initiator, Main-Mode Message 6). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Main-Mode message 6). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKEv1 Phase1 Initiator: success. (Initiator, Main-Mode). Oct 16 15:17:38 azone-iMac.local racoon[359]: IPSec Phase1 established (Initiated by me). Oct 16 15:17:39 azone-iMac.local racoon[359]: IPSec Phase2 started (Initiated by me). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Quick-Mode message 1). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Quick-Mode message 2). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Quick-Mode message 3). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKEv1 Phase2 Initiator: success. (Initiator, Quick-Mode). Oct 16 15:17:39 azone-iMac.local racoon[359]: IPSec Phase2 established (Initiated by me). Oct 16 15:17:39 azone-iMac.local pppd[3799]: IPSec connection established Oct 16 15:17:59 azone-iMac.local pppd[3799]: L2TP cannot connect to the server Oct 16 15:17:59 azone-iMac.local racoon[359]: IPSec disconnecting from server [My Server IP Address] Oct 16 15:17:59 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Information message). Oct 16 15:17:59 azone-iMac.local racoon[359]: IKEv1 Information-Notice: transmit success. (Delete IPSEC-SA). Oct 16 15:17:59 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Information message). Oct 16 15:17:59 azone-iMac.local racoon[359]: IKEv1 Information-Notice: transmit success. (Delete ISAKMP-SA). Anyone help? Thanks a million!

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  • Problem with setup VPN on Ubuntu Server 12.04

    - by Yozone W.
    I have a problem with setup VPN server on my Ubuntu VPS, here is my server environments: Ubuntu Server 12.04 x86_64 xl2tpd 1.3.1+dfsg-1 pppd 2.4.5-5ubuntu1 openswan 1:2.6.38-1~precise1 After install software and configuration: ipsec verify Checking your system to see if IPsec got installed and started correctly: Version check and ipsec on-path [OK] Linux Openswan U2.6.38/K3.2.0-24-virtual (netkey) Checking for IPsec support in kernel [OK] SAref kernel support [N/A] NETKEY: Testing XFRM related proc values [OK] [OK] [OK] Checking that pluto is running [OK] Pluto listening for IKE on udp 500 [OK] Pluto listening for NAT-T on udp 4500 [OK] Checking for 'ip' command [OK] Checking /bin/sh is not /bin/dash [WARNING] Checking for 'iptables' command [OK] Opportunistic Encryption Support [DISABLED] /var/log/auth.log message: Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [RFC 3947] method set to=115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike] meth=114, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-08] meth=113, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-07] meth=112, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-06] meth=111, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-05] meth=110, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-04] meth=109, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-03] meth=108, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-02] meth=107, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [draft-ietf-ipsec-nat-t-ike-02_n] meth=106, but already using method 115 Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: ignoring Vendor ID payload [FRAGMENTATION 80000000] Oct 16 06:50:54 vpn pluto[3963]: packet from [My IP Address]:2251: received Vendor ID payload [Dead Peer Detection] Oct 16 06:50:54 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: responding to Main Mode from unknown peer [My IP Address] Oct 16 06:50:54 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: transition from state STATE_MAIN_R0 to state STATE_MAIN_R1 Oct 16 06:50:54 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: STATE_MAIN_R1: sent MR1, expecting MI2 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: NAT-Traversal: Result using draft-ietf-ipsec-nat-t-ike (MacOS X): peer is NATed Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: transition from state STATE_MAIN_R1 to state STATE_MAIN_R2 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: STATE_MAIN_R2: sent MR2, expecting MI3 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: ignoring informational payload, type IPSEC_INITIAL_CONTACT msgid=00000000 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: Main mode peer ID is ID_IPV4_ADDR: '192.168.12.52' Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[5] [My IP Address] #5: switched from "L2TP-PSK-NAT" to "L2TP-PSK-NAT" Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: deleting connection "L2TP-PSK-NAT" instance with peer [My IP Address] {isakmp=#0/ipsec=#0} Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: transition from state STATE_MAIN_R2 to state STATE_MAIN_R3 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: new NAT mapping for #5, was [My IP Address]:2251, now [My IP Address]:2847 Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: STATE_MAIN_R3: sent MR3, ISAKMP SA established {auth=OAKLEY_PRESHARED_KEY cipher=aes_256 prf=oakley_sha group=modp1024} Oct 16 06:50:55 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: Dead Peer Detection (RFC 3706): enabled Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: the peer proposed: [My Server IP Address]/32:17/1701 -> 192.168.12.52/32:17/0 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: NAT-Traversal: received 2 NAT-OA. using first, ignoring others Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: responding to Quick Mode proposal {msgid:8579b1fb} Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: us: [My Server IP Address]<[My Server IP Address]>:17/1701 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: them: [My IP Address][192.168.12.52]:17/65280===192.168.12.52/32 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: transition from state STATE_QUICK_R0 to state STATE_QUICK_R1 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: STATE_QUICK_R1: sent QR1, inbound IPsec SA installed, expecting QI2 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: Dead Peer Detection (RFC 3706): enabled Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: transition from state STATE_QUICK_R1 to state STATE_QUICK_R2 Oct 16 06:50:56 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #6: STATE_QUICK_R2: IPsec SA established transport mode {ESP=>0x08bda158 <0x4920a374 xfrm=AES_256-HMAC_SHA1 NATOA=192.168.12.52 NATD=[My IP Address]:2847 DPD=enabled} Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: received Delete SA(0x08bda158) payload: deleting IPSEC State #6 Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: ERROR: netlink XFRM_MSG_DELPOLICY response for flow eroute_connection delete included errno 2: No such file or directory Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: received and ignored informational message Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address] #5: received Delete SA payload: deleting ISAKMP State #5 Oct 16 06:51:16 vpn pluto[3963]: "L2TP-PSK-NAT"[6] [My IP Address]: deleting connection "L2TP-PSK-NAT" instance with peer [My IP Address] {isakmp=#0/ipsec=#0} Oct 16 06:51:16 vpn pluto[3963]: packet from [My IP Address]:2847: received and ignored informational message xl2tpd -D message: xl2tpd[4289]: Enabling IPsec SAref processing for L2TP transport mode SAs xl2tpd[4289]: IPsec SAref does not work with L2TP kernel mode yet, enabling forceuserspace=yes xl2tpd[4289]: setsockopt recvref[30]: Protocol not available xl2tpd[4289]: This binary does not support kernel L2TP. xl2tpd[4289]: xl2tpd version xl2tpd-1.3.1 started on vpn.netools.me PID:4289 xl2tpd[4289]: Written by Mark Spencer, Copyright (C) 1998, Adtran, Inc. xl2tpd[4289]: Forked by Scott Balmos and David Stipp, (C) 2001 xl2tpd[4289]: Inherited by Jeff McAdams, (C) 2002 xl2tpd[4289]: Forked again by Xelerance (www.xelerance.com) (C) 2006 xl2tpd[4289]: Listening on IP address [My Server IP Address], port 1701 Then it just stopped here, and have no any response. I can't connect VPN on my mac client, the /var/log/system.log message: Oct 16 15:17:36 azone-iMac.local configd[17]: SCNC: start, triggered by SystemUIServer, type L2TP, status 0 Oct 16 15:17:36 azone-iMac.local pppd[3799]: pppd 2.4.2 (Apple version 596.13) started by azone, uid 501 Oct 16 15:17:38 azone-iMac.local pppd[3799]: L2TP connecting to server 'vpn.netools.me' ([My Server IP Address])... Oct 16 15:17:38 azone-iMac.local pppd[3799]: IPSec connection started Oct 16 15:17:38 azone-iMac.local racoon[359]: Connecting. Oct 16 15:17:38 azone-iMac.local racoon[359]: IPSec Phase1 started (Initiated by me). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Main-Mode message 1). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Main-Mode message 2). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Main-Mode message 3). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Main-Mode message 4). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Main-Mode message 5). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKEv1 Phase1 AUTH: success. (Initiator, Main-Mode Message 6). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Main-Mode message 6). Oct 16 15:17:38 azone-iMac.local racoon[359]: IKEv1 Phase1 Initiator: success. (Initiator, Main-Mode). Oct 16 15:17:38 azone-iMac.local racoon[359]: IPSec Phase1 established (Initiated by me). Oct 16 15:17:39 azone-iMac.local racoon[359]: IPSec Phase2 started (Initiated by me). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Quick-Mode message 1). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKE Packet: receive success. (Initiator, Quick-Mode message 2). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Initiator, Quick-Mode message 3). Oct 16 15:17:39 azone-iMac.local racoon[359]: IKEv1 Phase2 Initiator: success. (Initiator, Quick-Mode). Oct 16 15:17:39 azone-iMac.local racoon[359]: IPSec Phase2 established (Initiated by me). Oct 16 15:17:39 azone-iMac.local pppd[3799]: IPSec connection established Oct 16 15:17:59 azone-iMac.local pppd[3799]: L2TP cannot connect to the server Oct 16 15:17:59 azone-iMac.local racoon[359]: IPSec disconnecting from server [My Server IP Address] Oct 16 15:17:59 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Information message). Oct 16 15:17:59 azone-iMac.local racoon[359]: IKEv1 Information-Notice: transmit success. (Delete IPSEC-SA). Oct 16 15:17:59 azone-iMac.local racoon[359]: IKE Packet: transmit success. (Information message). Oct 16 15:17:59 azone-iMac.local racoon[359]: IKEv1 Information-Notice: transmit success. (Delete ISAKMP-SA). Anyone help? Thanks a million!

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  • T-SQL select where and group by date

    - by bconlon
    T-SQL has never been my favorite language, but I need to use it on a fairly regular basis and every time I seem to Google the same things. So if I add it here, it might help others with the same issues, but it will also save me time later as I will know where to look for the answers!! 1. How do I SELECT FROM WHERE to filter on a DateTime column? As it happens this is easy but I always forget. You just put the DATE value in single quotes and in standard format: SELECT StartDate FROM Customer WHERE StartDate >= '2011-01-01' ORDER BY StartDate 2. How do I then GROUP BY and get a count by StartDate? Bit trickier, but you can use the built in DATEADD and DATEDIFF to set the TIME part to midnight, allowing the GROUP BY to have a consistent value to work on: SELECT DATEADD (d, DATEDIFF(d, 0, StartDate),0) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date] Note: [Customer Creation Date] and [Number Of New Customers] column alias just provide more readable column headers. 3. Finally, how can you format the DATETIME to only show the DATE part (after all the TIME part is now always midnight)? The built in CONVERT function allows you to convert the DATETIME to a CHAR array using a specific format. The format is a bit arbitrary and needs looking up, but 101 is the U.S. standard mm/dd/yyyy, and 103 is the U.K. standard dd/mm/yyyy. SELECT CONVERT(CHAR(10), DATEADD(d, DATEDIFF(d, 0, StartDate),0), 103) [Customer Creation Date], COUNT(*) [Number Of New Customers] FROM Customer WHERE StartDate >= '2011-01-01' GROUP BY DATEADD(d, DATEDIFF(d, 0, StartDate),0) ORDER BY [Customer Creation Date]  #

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  • Are null references really a bad thing?

    - by Tim Goodman
    I've heard it said that the inclusion of null references in programming languages is the "billion dollar mistake". But why? Sure, they can cause NullReferenceExceptions, but so what? Any element of the language can be a source of errors if used improperly. And what's the alternative? I suppose instead of saying this: Customer c = Customer.GetByLastName("Goodman"); // returns null if not found if (c != null) { Console.WriteLine(c.FirstName + " " + c.LastName + " is awesome!"); } else { Console.WriteLine("There was no customer named Goodman. How lame!"); } You could say this: if (Customer.ExistsWithLastName("Goodman")) { Customer c = Customer.GetByLastName("Goodman") // throws error if not found Console.WriteLine(c.FirstName + " " + c.LastName + " is awesome!"); } else { Console.WriteLine("There was no customer named Goodman. How lame!"); } But how is that better? Either way, if you forget to check that the customer exists, you get an exception. I suppose that a CustomerNotFoundException is a bit easier to debug than a NullReferenceException by virtue of being more descriptive. Is that all there is to it?

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  • Where we should put validation for domain model

    - by adisembiring
    I still looking best practice for domain model validation. Is that good to put the validation in constructor of domain model ? my domain model validation example as follows: public class Order { private readonly List<OrderLine> _lineItems; public virtual Customer Customer { get; private set; } public virtual DateTime OrderDate { get; private set; } public virtual decimal OrderTotal { get; private set; } public Order (Customer customer) { if (customer == null) throw new ArgumentException("Customer name must be defined"); Customer = customer; OrderDate = DateTime.Now; _lineItems = new List<LineItem>(); } public void AddOderLine //.... public IEnumerable<OrderLine> AddOderLine { get {return _lineItems;} } } public class OrderLine { public virtual Order Order { get; set; } public virtual Product Product { get; set; } public virtual int Quantity { get; set; } public virtual decimal UnitPrice { get; set; } public OrderLine(Order order, int quantity, Product product) { if (order == null) throw new ArgumentException("Order name must be defined"); if (quantity <= 0) throw new ArgumentException("Quantity must be greater than zero"); if (product == null) throw new ArgumentException("Product name must be defined"); Order = order; Quantity = quantity; Product = product; } } Thanks for all of your suggestion.

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  • ASP.NET MVC CRUD Validation

    - by Ricardo Peres
    One thing I didn’t refer on my previous post on ASP.NET MVC CRUD with AJAX was how to retrieve model validation information into the client. We want to send any model validation errors to the client in the JSON object that contains the ProductId, RowVersion and Success properties, specifically, if there are any errors, we will add an extra Errors collection property. Here’s how: 1: [HttpPost] 2: [AjaxOnly] 3: [Authorize] 4: public JsonResult Edit(Product product) 5: { 6: if (this.ModelState.IsValid == true) 7: { 8: using (ProductContext ctx = new ProductContext()) 9: { 10: Boolean success = false; 11:  12: ctx.Entry(product).State = (product.ProductId == 0) ? EntityState.Added : EntityState.Modified; 13:  14: try 15: { 16: success = (ctx.SaveChanges() == 1); 17: } 18: catch (DbUpdateConcurrencyException) 19: { 20: ctx.Entry(product).Reload(); 21: } 22:  23: return (this.Json(new { Success = success, ProductId = product.ProductId, RowVersion = Convert.ToBase64String(product.RowVersion) })); 24: } 25: } 26: else 27: { 28: Dictionary<String, String> errors = new Dictionary<String, String>(); 29:  30: foreach (KeyValuePair<String, ModelState> keyValue in this.ModelState) 31: { 32: String key = keyValue.Key; 33: ModelState modelState = keyValue.Value; 34:  35: foreach (ModelError error in modelState.Errors) 36: { 37: errors[key] = error.ErrorMessage; 38: } 39: } 40:  41: return (this.Json(new { Success = false, ProductId = 0, RowVersion = String.Empty, Errors = errors })); 42: } 43: } As for the view, we need to change slightly the onSuccess JavaScript handler on the Single view: 1: function onSuccess(ctx) 2: { 3: if (typeof (ctx.Success) != 'undefined') 4: { 5: $('input#ProductId').val(ctx.ProductId); 6: $('input#RowVersion').val(ctx.RowVersion); 7:  8: if (ctx.Success == false) 9: { 10: var errors = ''; 11:  12: if (typeof (ctx.Errors) != 'undefined') 13: { 14: for (var key in ctx.Errors) 15: { 16: errors += key + ': ' + ctx.Errors[key] + '\n'; 17: } 18:  19: window.alert('An error occurred while updating the entity: the model contained the following errors.\n\n' + errors); 20: } 21: else 22: { 23: window.alert('An error occurred while updating the entity: it may have been modified by third parties. Please try again.'); 24: } 25: } 26: else 27: { 28: window.alert('Saved successfully'); 29: } 30: } 31: else 32: { 33: if (window.confirm('Not logged in. Login now?') == true) 34: { 35: document.location.href = '<% 1: : FormsAuthentication.LoginUrl %>?ReturnURL=' + document.location.pathname; 36: } 37: } 38: } The logic is as this: If the Edit action method is called for a new entity (the ProductId is 0) and it is valid, the entity is saved, and the JSON results contains a Success flag set to true, a ProductId property with the database-generated primary key and a RowVersion with the server-generated ROWVERSION; If the model is not valid, the JSON result will contain the Success flag set to false and the Errors collection populated with all the model validation errors; If the entity already exists in the database (ProductId not 0) and the model is valid, but the stored ROWVERSION is different that the one on the view, the result will set the Success property to false and will return the current (as loaded from the database) value of the ROWVERSION on the RowVersion property. On a future post I will talk about the possibilities that exist for performing model validation, stay tuned!

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  • Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

    - by Richard Lefebvre
    The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid. 100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc. During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience. Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project. After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event. All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future. We look forward to organise a similar event next year and to welcome even more partners! Richard Lefebvre

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  • Happy holiday! Thanks for making the SOA Partner Community a superb success in 2010!

    - by Jürgen Kress
    2010 highlights to remember: Partners who became SOA Specialized – thanks for the effort SOA Blackbelt training by Clemens Utschig-Utschig – thanks for all the wonderful support! OSB Blackbelt training by Samrat Ray – thanks for taking the challange SOA & Cloud Symposium 2010 by Thomas Erl SOA Partner Community Awards 2010 SOA Partner Community @ OOW 2010 All the SOA books you published! OFM 11g Launch part II SOA Partner Community Forum XI all the great SOA project you have realized! For 2011 please make sure you: Attend our SOA Partner Community Forum! March 15th & 16th 2010 Attend our SOA Blackbelt training January 31st – February 4th 2011 Become SOA Specialized Have fun in the sun! We wish you all a happy holiday and a great start in 2011! Jürgen Kress       For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: Happy holiday,SOA Partner Community,SOA Community,OPN,Oracle,SOA,Jürgen Kress,SOA Partner Community Forum

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  • Does approaching SICP in clojure have a high chance of success? [on hold]

    - by ironicaldiction
    I am a third year bachelor student in a software engineering program, and I brought up the idea of reading SICP to an adviser to gain a deeper and more fundamental understanding of the principles behind all this software we engineer. He suggested not to learn scheme to complete the book (because it's not as common as modern dialects of lisp) but to do the exercises in clojure instead. My worry is that completing exercises in clojure instead of scheme will make an already difficult book tortuous. If I do attempt the book's exercises in the more modern clojure, will it be difficult to succeed (for example, because I can't find any real solutions, the syntax they teach for scheme is different, etc.), or do you think approaching the book in clojure could be just as successful as approaching it in scheme? I'm really not knowledgeable enough about either clojure or scheme to make an argument about this, so I wanted to know if I should bring it up or not.

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  • Bunny Inc. Season 2: Find Specialist Partner Resources for Success

    - by kellsey.ruppel
    You may need an additional hand to improve your IT infrastructure, or advice to evolve existing enterprise applications. Or perhaps you’re seeking revolutionary ideas to refresh online presence. Whatever the case, spotting the right partners’ ecosystem will be a central step to grow your business. Don't be a Hare Inc. company by wasting valuable time sourcing relevant expertise, competencies and proven successes on Oracle's product portfolio on your own. Follow Bunny Inc. in the fourth episode of the saga and discover what our worldwide partner community can do for you thanks to the new Oracle Partner Network Specialized program. 

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  • New Success Story: McGrath RentCorp Improves Business Reporting and Analytics Capabilities with Cloud-based Business Intelligence Solution

    - by LanaProut
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} McGrath RentCorp worked with Jade Global, an Oracle Platinum Partner, to scope, design, and execute the deployment, using its Oracle Accelerate solution to jumpstart the process and accelerate the time to value. Click here to view the full story.

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  • One man software developer product success stories? [on hold]

    - by EugeneKr
    I've got a bad feeling that this question is not appropriate here.. Hopefully you can point me to the right place to ask such a thing (not google though, been there). I want to create my own product, but for some reason have no ideas, so decided to see what people have already done. I would like to start by myself too. I don't mind expanding, but at later stages when it is absolutely necessary. Anyway, to give you an example. There is a guy who created bingo card generation software, then somebody made a wedding planner software and they seem to be doing pretty fine. I would like to know more such cases to draw inspiration from. Do you know such people or maybe you are one of them? Also, if there are places on the net where they dwell, don't hesitate to tell me :) Thanks!

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  • Success in SEO Lies in Attention to Details - Conduct a Thorough Spell Check For Your Site!

    Search Engine Optimization is the name of the game if you want to excel as an online money maker. Whether you talk about earning income through AdSense, selling your own products through an online store or simply selling other's products through affiliate marketing, you simply cannot take one step ahead without search engine optimization. For beginners, SEO is a process that includes a number of techniques devised by the best in the business to draw more traffic to your website.

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  • jQuery .ajax success function not rendering html with jQuery UI elements.

    - by tylerpenney
    How do I have the html loaded into my div from the .ajax render with jquery? the success function loads the HTML, but those elements do not show up as jQuery UI elements, just the static HTML types. Any pointers? $(function() { $('input[type=image]').click(function(){ $.ajax({ url: '_includes/callinfo.php', data: 'id=' + $(this).attr('value'), dataType: "html", success: function(html){ $('#callwindow').html(html); } }); }); });

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  • How to parse json data in jquery ajax success?

    - by samarh.k
    info = {'phone_number': '123456', 'personal_detail': {'foo':foo, 'bar':bar}, 'is_active': 1, 'document_detail': {'baz':baz, 'saz':saz}, 'is_admin': 1, 'email': '[email protected]'} return HttpResponse(simplejson.dumps({'success':'True', 'result':info}), mimetype='application/javascript') if(data["success"] === "True") { alert(data[**here I want to display personal_detail and document_details**]); } How can I do this?

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  • What is the best way to configure Apache or AWS to support a Rails multi tenancy application that allows each customer to have their own domain name?

    - by Ryan Arneson
    I'm building a Rails 3 SaaS site that allows for multi-tenancy. When a customer signs up they put in their own domain name, e.g. example.com. I need example.com to point to my SaaS application and serve them their content. My questions are as follows: Do I need to create an Apache vhost for each customer using their own domain? Is there an easier way with CNAME's to just have the customer point to the IP address of my server(s) that then forwards the request onto my application through some catch all vhost? Would I be able to create the CNAME record for the customer so they don't have to do any setup? Would this be a case better suited to Amazon Web Services? Any help or explanation or corrections on my understanding of dns would be appreciated. I'm a developer so the server ops portion of this is a bit cloudy.

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  • In this example, would Customer or AccountInfo properly be the entity group parent?

    - by Badhu Seral
    In this example, the Google App Engine documentation makes the Customer the entity group parent of the AccountInfo entity. Wouldn't AccountInfo encapsulate Customer rather than the other way around? Normally I would think of an AccountInfo class as including all of the information about the Customer. import javax.jdo.annotations.IdGeneratorStrategy; import javax.jdo.annotations.PersistenceCapable; import javax.jdo.annotations.Persistent; import javax.jdo.annotations.PrimaryKey; import com.google.appengine.api.datastore.Key; import com.google.appengine.api.datastore.KeyFactory; @PersistenceCapable public class AccountInfo { @PrimaryKey @Persistent(valueStrategy = IdGeneratorStrategy.IDENTITY) private Key key; public void setKey(Key key) { this.key = key; } } // ... KeyFactory.Builder keyBuilder = new KeyFactory.Builder(Customer.class.getSimpleName(), "custid985135"); keyBuilder.addChild(AccountInfo.class.getSimpleName(), "acctidX142516"); Key key = keyBuilder.getKey(); AccountInfo acct = new AccountInfo(); acct.setKey(key); pm.makePersistent(acct);

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  • Five Key Strategies in Master Data Management

    - by david.butler(at)oracle.com
    Here is a very interesting Profit Magazine article on MDM: A recent customer survey reveals the deleterious effects of data fragmentation. by Trevor Naidoo, December 2010   Across industries and geographies, IT organizations have grown in complexity, whether due to mergers and acquisitions, or decentralized systems supporting functional or departmental requirements. With systems architected over time to support unique, one-off process needs, they are becoming costly to maintain, and the Internet has only further added to the complexity. Data fragmentation has become a key inhibitor in delivering flexible, user-friendly systems. The Oracle Insight team conducted a survey assessing customers' master data management (MDM) capabilities over the past two years to get a sense of where they are in terms of their capabilities. The responses, by 27 respondents from six different industries, reveal five key areas in which customers need to improve their data management in order to get better financial results. 1. Less than 15 percent of organizations surveyed understand the sources and quality of their master data, and have a roadmap to address missing data domains. Examples of the types of master data domains referred to are customer, supplier, product, financial and site. Many organizations have multiple sources of master data with varying degrees of data quality in each source -- customer data stored in the customer relationship management system is inconsistent with customer data stored in the order management system. Imagine not knowing how many places you stored your customer information, and whether a customer's address was the most up to date in each source. In fact, more than 55 percent of the respondents in the survey manage their data quality on an ad-hoc basis. It is important for organizations to document their inventory of data sources and then profile these data sources to ensure that there is a consistent definition of key data entities throughout the organization. Some questions to ask are: How do we define a customer? What is a product? How do we define a site? The goal is to strive for one common repository for master data that acts as a cross reference for all other sources and ensures consistent, high-quality master data throughout the organization. 2. Only 18 percent of respondents have an enterprise data management strategy to ensure that data is treated as an asset to the organization. Most respondents handle data at the department or functional level and do not have an enterprise view of their master data. The sales department may track all their interactions with customers as they move through the sales cycle, the service department is tracking their interactions with the same customers independently, and the finance department also has a different perspective on the same customer. The salesperson may not be aware that the customer she is trying to sell to is experiencing issues with existing products purchased, or that the customer is behind on previous invoices. The lack of a data strategy makes it difficult for business users to turn data into information via reports. Without the key building blocks in place, it is difficult to create key linkages between customer, product, site, supplier and financial data. These linkages make it possible to understand patterns. A well-defined data management strategy is aligned to the business strategy and helps create the governance needed to ensure that data stewardship is in place and data integrity is intact. 3. Almost 60 percent of respondents have no strategy to integrate data across operational applications. Many respondents have several disparate sources of data with no strategy to keep them in sync with each other. Even though there is no clear strategy to integrate the data (see #2 above), the data needs to be synced and cross-referenced to keep the business processes running. About 55 percent of respondents said they perform this integration on an ad hoc basis, and in many cases, it is done manually with the help of Microsoft Excel spreadsheets. For example, a salesperson needs a report on global sales for a specific product, but the product has different product numbers in different countries. Typically, an analyst will pull all the data into Excel, manually create a cross reference for that product, and then aggregate the sales. The exact same procedure has to be followed if the same report is needed the following month. A well-defined consolidation strategy will ensure that a central cross-reference is maintained with updates in any one application being propagated to all the other systems, so that data is synchronized and up to date. This can be done in real time or in batch mode using integration technology. 4. Approximately 50 percent of respondents spend manual efforts cleansing and normalizing data. Information stored in various systems usually follows different standards and formats, making it difficult to match the data. A customer's address can be stored in different ways using a variety of abbreviations -- for example, "av" or "ave" for avenue. Similarly, a product's attributes can be stored in a number of different ways; for example, a size attribute can be stored in inches and can also be entered as "'' ". These types of variations make it difficult to match up data from different sources. Today, most customers rely on manual, heroic efforts to match, cleanse, and de-duplicate data -- clearly not a scalable, sustainable model. To solve this challenge, organizations need the ability to standardize data for customers, products, sites, suppliers and financial accounts; however, less than 10 percent of respondents have technology in place to automatically resolve duplicates. It is no wonder, therefore, that we get communications about products we don't own, at addresses we don't reside, and using channels (like direct mail) we don't like. An all-too-common example of a potential challenge follows: Customers end up receiving duplicate communications, which not only impacts customer satisfaction, but also incurs additional mailing costs. Cleansing, normalizing, and standardizing data will help address most of these issues. 5. Only 10 percent of respondents have the ability to share data that was mastered in a master data hub. Close to 60 percent of respondents have efforts in place that profile, standardize and cleanse data manually, and the output of these efforts are stored in spreadsheets in various parts of the organization. This valuable information is not easily shared with the rest of the organization and, more importantly, this enriched information cannot be sent back to the source systems so that the data is fixed at the source. A key benefit of a master data management strategy is not only to clean the data, but to also share the data back to the source systems as well as other systems that need the information. Aside from the source systems, another key beneficiary of this data is the business intelligence system. Having clean master data as input to business intelligence systems provides more accurate and enhanced reporting.  Characteristics of Stellar MDM When deciding on the right master data management technology, organizations should look for solutions that have four main characteristics: enterprise-grade MDM performance complete technology that can be rapidly deployed and addresses multiple business issues end-to-end MDM process management with data quality monitoring and assurance pre-built MDM business relevant applications with data stores and workflows These master data management capabilities will aid in moving closer to a best-practice maturity level, delivering tremendous efficiencies and savings as well as revenue growth opportunities as a result of better understanding your customers.  Trevor Naidoo is a senior director in Industry Strategy and Insight at Oracle. 

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  • Come sfruttare le nuove dinamiche di relazione azienda-consumatore per ottimizzare l’esperienza multicanale e per rendere più efficiente il Customer Service creando e mantenendo la "brand promise"?

    - by Silvia Valgoi
    Scoprilo il prossimo 4 luglio a Milano! Oracle ha organizzato un workshop per condividere esperienze e casi sul tema Service Excellence. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In un mondo costantemente connesso dove le aspettative dei consumatori aumentano sempre di più un’area in cui le aziende possono veramente differenziarsi, mantenendo leadership e quote di mercato, è la Customer Service Experience che possono fornire. Ma come sfruttare queste nuove dinamiche di relazione azienda-singolo consumatore per ottimizzare l’esperienza multicanale e per render più efficiente il Customer Service creando valore e mantenendo la “brand promise”? Con il contributo di ASAP Service Management Forum, osservatorio privilegiato per le tematiche di Service, e con il contributo di testimonianze andremo a definire i percorsi da intraprendere o già intrapresi per sviluppare efficaci strategie di Customer Experience che tengano conto del ruolo cruciale che il consumatore ricopre quando interagisce con l’azienda. Non perdere questo appuntamento!  

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  • what are the vulnerabilities installing openvpn client on a customer's unattended server?

    - by senorsmile
    We run Pfsense as our primary firewall. We also have OpenVPN server running on that box to allow us to remotely connect to our network. My question is: if we have a customer's mostly unattended server that we want to access remotely, what security vulnerabilities are there to installing openvpn on the customer's server as a client connecting to our network. Presumably, we would want to limit/restrict that server's access to the rest of our network. How do we lock openvpn down and are there ways to detect abnormal activity coming from an openvpn client?

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  • PHP static objects giving a fatal error

    - by Webbo
    I have the following PHP code; <?php component_customer_init(); component_customer_go(); function component_customer_init() { $customer = Customer::getInstance(); $customer->set(1); } function component_customer_go() { $customer = Customer::getInstance(); $customer->get(); } class Customer { public $id; static $class = false; static function getInstance() { if(self::$class == false) { self::$class = new Customer; } else { return self::$class; } } public function set($id) { $this->id = $id; } public function get() { print $this->id; } } ?> I get the following error; Fatal error: Call to a member function set() on a non-object in ....../classes/customer.php on line 9 Can anyone tell me why I get this error? I know this code might look strange, but it's based on a component system that I'm writing for a CMS. The aim is to be able to replace HTML tags in the template e.g.; <!-- component:customer-login --> with; <?php component_customer_login(); ?> I also need to call pre-render methods of the "Customer" class to validate forms before output is made etc. If anyone can think of a better way, please let me know but in the first instance, I'd like to know why I get the "Fatal error" mentioned above. Cheers

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