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• Post MIX10 Decompression

  - by Dave Campbell

  With a big dose of reality, I walked into this place this morning and found out "yeah, I really do write .NET web apps and MS Access for a living" :( ... but it pays the bills and I've gotten *way* used to eating 3 times a day :) MIX10 was great, although the buzz didn't seem as big as MIX09, and I'm not sure why. It also seemed like a different crowd and other folks I talked to agreed with that. Of course now I can outwardly admit that the "Windows Phone 7 Series" is programmed with Silverlight ... how cool is that? I've been biting my tongue about that info for over a month! I cloistered myself in Ballroom A for the week, not counting the Keynotes. That's where the phone sessions were located. I tried to collect the full set, but ended up bailing on the last one because it was ending at the time that MIX10 was ending, and I hadn't spent a whole lot of time in 'The Commons'. I met a bunch of folks I've blogged about, or exchanged email with, and that's always fun. Renewed associations with folks I only see once or twice a year and way too long a list and don't want to mention some and leave off others... I did have an opportunity to meet Charles Petzold... wow that was interesting... I got into Windows development through Charles' Programming Windows 3.1 book 'back in the day' ... couldn't find anyone at Honeywell wanted to join my journey, so it was just me and 'Chuck' :) ... read every word of that book more than once... all marked up, tags sticking out of it. And now he's writing a WP7 book ... gotta get it: Free ebook: Programming Windows Phone 7 Series (DRAFT Preview) I went through my Big List-o-BlogsTM last night and it took over 2 hours because of all the new content since MIX10. I've got 90 posts tagged as of 9PM on 3/21. If everybody stopped right now, it would take me 9 days to push what I have now, so you'll have to be patient! I had another event on Thursday that was *extremely* tiring, so I ended up staying over another night. I drove back into the strip on Friday morning to try to find a non-cheesy souvenir for my wife, and didn't find much. Then I went to Blueberry Hill restaurant for 3 eggs, 3 strips of bacon, and 3 awesome potato pancakes. Check them out if you have time! And then hit the road. In case anyone is wondering, the 2-1/2 hour drive I took across Hoover Dam on Sunday afternoon only took 30 minutes on Friday afternoon... that was a more normal trip! I thoroughly enjoyed the time I spent with everyone. Thanks to John Papa and his crew for the great Insider's party on Monday night... the Blues Brothers were a fun surprise and they did a good job! And the swag was great... thanks to all the contributors for a fun evening at their expense! All I can say is stay tuned, go to live.visitmix.com/videos and watch everything, get the phone tools, start working... everything's different and everything's fun... jump in, it's all Silverlight! Stay in the 'Light! Technorati Tags: Silverlight    Silverlight 4    Windows Phone     MIX10

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• July, the 31 Days of SQL Server DMO’s – Day 23 (sys.dm_db_index_usage_stats)

  - by Tamarick Hill

  The sys.dm_db_index_usage_stats Dynamic Management View is used to return usage information about the various indexes on your SQL Server instance. Let’s have a look at this DMV against our AdventureWorks2012 database so we can examine the information returned. SELECT * FROM sys.dm_db_index_usage_stats WHERE database_id = db_id('AdventureWorks2012') The first three columns in the result set represent the database_id, object_id, and index_id of a given row. You can join these columns back to other system tables to extract the actual database, object, and index names. The next four columns are probably the most beneficial columns within this DMV. First, the user_seeks column represents the number of times that a user query caused a seek operation against a particular index. The user_scans column represents how many times a user query caused a scan operation on a particular index. The user_lookups column represents how many times an index was used to perform a lookup operation. The user_updates column refers to how many times an index had to be updated due to a write operation that effected a particular index. The last_user_seek, last_user_scan, last_user_lookup, and last_user_update columns provide you with DATETIME information about when the last user scan, seek, lookup, or update operation was performed. The remaining columns in the result set are the same as the ones we previously discussed, except instead of the various operations being generated from user requests, they are generated from system background requests. This is an extremely useful DMV and one of my favorites when it comes to Index Maintenance. As we all know, indexes are extremely beneficial with improving the performance of your read operations. But indexes do have a downside as well. Indexes slow down the performance of your write operations, and they also require additional resources for storage. For this reason, in my opinion, it is important to regularly analyze the indexes on your system to make sure the indexes you have are being used efficiently. My AdventureWorks2012 database is only used for demonstrating or testing things, so I dont have a lot of meaningful information here, but for a Production system, if you see an index that is never getting any seeks, scans, or lookups, but is constantly getting a ton of updates, it more than likely would be a good candidate for you to consider removing. You would not be getting much benefit from the index, but yet it is incurring a cost on your system due to it constantly having to be updated for your write operations, not to mention the additional storage it is consuming. You should regularly analyze your indexes to ensure you keep your database systems as efficient and lean as possible. One thing to note is that these DMV statistics are reset every time SQL Server is restarted. Therefore it would not be a wise idea to make decisions about removing indexes after a Server Reboot or a cluster roll. If you restart your SQL Server instances frequently, for example if you schedule weekly/monthly cluster rolls, then you may not capture indexes that are being used for weekly/monthly reports that run for business users. And if you remove them, you may have some upset people at your desk on Monday morning. If you would like to begin analyzing your indexes to possibly remove the ones that your system is not using, I would recommend building a process to load this DMV information into a table on scheduled basis, depending on how frequently you perform an operation that would reset these statistics, then you can analyze the data over a period of time to get a more accurate view of what indexes are really being used and which ones or not. For more information about this DMV, please see the below Books Online link: http://msdn.microsoft.com/en-us/library/ms188755.aspx Follow me on Twitter @PrimeTimeDBA

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• Teeing Off With Chris Leone at OpenWorld 2012

  - by Kathryn Perry

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Chris Leone, Senior Vice President, Oracle Applications Development Monday morning in downtown San Francisco - lots of sunshine, plenty of traffic, and sidewalks chocked full of people with fresh faces and blister free feet. Let the week of Oracle OpenWorld begin! For a great Applications start, Chris Leone packed the house with his Fusion Applications overview session - he covered strategy, scope, roadmaps, and customer successes. Fusion Apps, the world's best SaaS suite, is built on 100 percent standards. Chris talked about its information driven user experience, its innovative design, and the choice of deployment. People can run Fusion in the cloud, in a managed / hosted environment, or on premise -- or they can use a combination of these three models. About seventy percent of our customers go with SaaS. Release 5 of Fusion Apps will become available soon. The cadence of releases will be three times a year. The key drivers are to accelerate business success (no rip and replace) and to simplify business processes. Chris told the audience that organic Fusion is the centerpiece of our cloud solutions, rounded out with acquired offerings such as Taleo Recruiting and RightNow Customer Service. From the cloud solutions, customers can expect real time and predictive BI, social capabilities, choice of deployment, and more productivity because of a next generation UX called FUSE. Chris's demo showed a super easy, new UI that touts self service navigation. We'll blog about FUSE in the very near future. Chris said the next 365 days of Fusion Apps would include more localization, more industries, more power, more mobile, and more configurability. The audience was challenged to think hard about how Fusion could be part of their three-to-five year plans. Chris set up a great opportunity for you to follow up with your customers as they explore the possibilities.

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• The Hunger Games for Aspiring IT Professionals

  - by Dain C. Hansen

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} It seems that no one can escape the buzz around Hunger Games. And who could? Stephen King said it best in his review when he referred to the Collins’ novel as “a violent, jarring speed-rap of a novel that generates nearly constant suspense and may also generate a fair amount of controversy”. So what’s the tie in for IT? Let’s leave the dystopia of District 12 and come back to today’s reality. This is the world of radical IT paradigm shifts that haven’t been seen since Java was introduced in 1995. Everything you learned in school is probably outdated as of Friday. And everything you learned on Friday will probably change when you get to work on Monday. Nevertheless, we’re eager, we’re aspiring, we’re hungry to learn. While the challenges upon us may not rival the venomous bees (or ‘tracker jackers’) seen in this blockbuster, there are certainly obstacles to be found. In preparation, I leave you two pieces of advice - aside from avoiding werewolves… Learn the Cloud If you had asked me what to learn in 1995, I would have said, “Go learn Java”. But now my advice is “Go learn Java and then learn Cloud”. Cloud computing and Java go hand in hand. This is especially true for Oracle’s own Public Cloud which uses Java (via WebLogic 12c) as well as Oracle Database at its core foundation. Understanding the connotations of elasticity, scale, virtualization, and multi-tenancy, (to name just a few) requires a strong foundation in computer science and especially Java to get it right. Without Java, the Cloud is nothing more than a brittle application meagerly deployed on the internet. Get Social and Actively Participate And at all levels. Socializing your ideas internally is dreadfully important. And this means socializing and communicating your good ideas to lines of business, to architects, business analysts, developers, DBAs and Operations. But don’t forget to go external. Stay current by being on the lookout for blogs, tweets, webcasts, papers, podcasts and videos for your technology area. Be not just a subscriber but a participant in these channels as well. Attend industry and vendor sponsored events to learn from the experts – and seek out opportunities to stay connected with those that are smarter than you. You’ll gain more understanding if you participate actively. At the same time you’ll make friends (and allies) and you’ll be glad you did. Tell help you get social and actively participate [while learning the Cloud] here are a couple of pointers for you: See our website on Cloud and Fusion Middleware Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook Find us at one of our key events Meanwhile, happy IT hunger games!

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• SQL SERVER – A Puzzle – Swap Value of Column Without Case Statement

  - by pinaldave

  For the last few weeks, I have been doing Friday Puzzles and I am really loving it. Yesterday I received a very interesting question by Navneet Chaurasia on Facebook Page. He was asked this question in one of the interview questions for job. Please read the original thread for a complete idea of the conversation. I am presenting the same question here. Puzzle Let us assume there is a single column in the table called Gender. The challenge is to write a single update statement which will flip or swap the value in the column. For example if the value in the gender column is ‘male’ swap it with ‘female’ and if the value is ‘female’ swap it with ‘male’. Here is the quick setup script for the puzzle. USE tempdb GO CREATE TABLE SimpleTable (ID INT, Gender VARCHAR(10)) GO INSERT INTO SimpleTable (ID, Gender) SELECT 1, 'female' UNION ALL SELECT 2, 'male' UNION ALL SELECT 3, 'male' GO SELECT * FROM SimpleTable GO The above query will return following result set. The puzzle was to write a single update column which will generate following result set. There are multiple answers to this simple puzzle. Let me show you three different ways. I am assuming that the column will have either value ‘male’ or ‘female’ only. Method 1: Using CASE Statement I believe this is going to be the most popular solution as we are all familiar with CASE Statement. UPDATE SimpleTable SET Gender = CASE Gender WHEN 'male' THEN 'female' ELSE 'male' END GO SELECT * FROM SimpleTable GO Method 2: Using REPLACE  Function I totally understand it is the not cleanest solution but it will for sure work in giving situation. UPDATE SimpleTable SET Gender = REPLACE(('fe'+Gender),'fefe','') GO SELECT * FROM SimpleTable GO Method 3: Using IIF in SQL Server 2012 If you are using SQL Server 2012 you can use IIF and get the same effect as CASE statement. UPDATE SimpleTable SET Gender = IIF(Gender = 'male', 'female', 'male') GO SELECT * FROM SimpleTable GO You can read my article series on SQL Server 2012 various functions over here. SQL SERVER – Denali – Logical Function – IIF() – A Quick Introduction SQL SERVER – Detecting Leap Year in T-SQL using SQL Server 2012 – IIF, EOMONTH and CONCAT Function Let us clean up. DROP TABLE SimpleTable GO Question to you: I came up with three simple tricks where there is a single UPDATE statement which swaps the values in the column. Do you know any other simple trick? If yes, please post here in the comments. I will pick two random winners from all the valid answers. Winners will get 1) Print Copy of SQL Server Interview Questions and Answers 2) Free Learning Code for Online Video Courses I will announce the winners on coming Monday. Reference:  Pinal Dave (http://blog.SQLAuthority.com) Filed under: CodeProject, PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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• STOP PRESS: FY15 Q1 Oracle ZS3 Contest for Partners

  - by Cinzia Mascanzoni

  04 JUNE 2014 Oracle EMEA Partners Stop Press Stay Connected Oracle Media Network   OPN on PartnerCast   STOP PRESS: FY15 Q1 Oracle ZS3 Contest for PartnersShare an unforgettable experience at the Teatro Alla Scala in Milan Dear valued Partner, We are pleased to launch a partner contest exclusive to our partners dedicated to promoting and selling Oracle Systems! You are essential to the success of Oracle and we want to recognize your contribution and effort in driving Oracle Storage to the market. To show our appreciation we are delighted to announce a contest, giving the winners the opportunity to attend a roundtable chaired by Senior Oracle Executives and spend an unforgettable evening at the magnificent Teatro Alla Scala in Milan, followed by a stay at the Grand Hotel et de Milan, courtesy of Oracle. Recognition will be given to 12 partner companies (10 VARs & 2 VADs) who will be recognized for their ZFS storage booking achievement in the broad market between June 1st and July 18th 2014. Criteria of Eligibility A minimum deal value of $30k is required for qualification Partners who are wholly or partially owned by a public sector organization are not eligible for participation Winners The winning VARs will be: The highest ZS3 or ZBA bookings achievers by COB on July 18th, 2014 in each Oracle EMEA region (1) The highest Oracle on Oracle (2) ZS3 or ZBA bookings achievers by COB on July 18th, 2014 in each Oracle EMEA region The winning VADs (3) will be: The highest ZS3 or ZBA bookings achiever by COB on July 18th 2014 in EMEA The highest Oracle on Oracle (2) ZS3 or ZBA bookings achiever by COB on July 18th 2014 in EMEA (1) Two VAR winners for each EMEA region – Eastern Europe & CIS, Middle East & Africa, South Europe, North Europe, UK/Ireland & Israel - as per the criteria outlined above(2) Oracle on Oracle, in this instance, means ZS3 or ZBA storage attached to DB or DB options, Engineered Systems or Sparc servers sold to the same customer by the same partner within the contest timelines.(3) Two VAD winners, one for each of the criteria outlined above, will be selected from across EMEA. Oracle shall be the final arbiter in selecting the winners. All winners will be notified via their Oracle account manager. Full details about the contest, expenses covered by Oracle and timetable of events can be found on the Oracle EMEA Hardware (Servers & Storage) Partner Community workspace (FY15 Q1 ZFS Partner Contest). Access to the community workspace requires membership. If you are not a member please register here. The Prize Winners will be invited to participate to a roundtable chaired by Oracle on Monday September 8th 2014 in Milan and to be guests of Oracle in the evening of September 8th, 2014 at the Teatro Alla Scala. The evening will comprise of a private tour of the Scala museum, cocktail reception at the elegant museum rooms and attending the performance by the renowned Soprano, Maria Agresta. Our guests will then retire for the evening to the Grand Hotel et de Milan, courtesy of Oracle. Good Luck!! For more information, please contact Sasan Moaveni. Regards, Olivier TordoSenior Director - Systems Business DevelopmentOracle EMEA Alliances & Channels Resources EMEA Hardware Partner Community EMEA Oracle Partner Days Find Partner Events EMEA Partner News Blog EMEA Partner Enablement Blog Oracle PartnerNetwork Copyright © 2014, Oracle and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Tuesday at OpenWorld: Identity Management

  - by Tanu Sood

  At Oracle OpenWorld? From keynotes, general sessions to product deep dives and executive events, this Tuesday is full of informational, educational and networking opportunities for you. Here’s a quick run-down of what’s happening today: Tuesday, October 2, 2012 KEYNOTE: The Oracle Cloud: Oracle’s Cloud Platform and Applications Strategy 8:00 a.m. – 9:45 a.m., Moscone North, Hall D Leading customers will join Oracle Executive Vice President Thomas Kurian to discuss how Oracle’s innovative cloud solutions are transforming how they manage their business, excite and retain their employees, and deliver great customer experiences through Oracle Cloud. GENERAL SESSION: Oracle Fusion Middleware Strategies Driving Business Innovation 10:15 a.m. – 11:15 a.m., Moscone North - Hall D Join Hasan Rizvi, Executive Vice President of Product in this strategy and roadmap session to hear how developers leverage new innovations in their applications and customers achieve their business innovation goals with Oracle Fusion Middleware. CON9437: Mobile Access Management 10:15 a.m. – 11:15 a.m., Moscone West 3022 The session will feature Identity Management evangelists from companies like Intuit, NetApp and Toyota to discuss how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON9162: Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects 11:45 a.m. – 12:45 a.m., Moscone West, 3001 Hear from the winners of the 2012 Oracle Fusion Middleware Innovation Awards and see which customers are taking home a trophy for the 2012 Oracle Fusion Middleware Innovation Award.  Read more about the Innovation Awards here. CON9491: Enhancing the End-User Experience with Oracle Identity Governance applications 11:45 a.m. – 12:45 p.m., Moscone West 3008 Join experts from Visa and Oracle as they explore how Oracle Identity Governance solutions deliver complete identity administration and governance solutions with support for emerging requirements like cloud identities and mobile devices. CON9447: Enabling Access for Hundreds of Millions of Users 1:15 p.m. – 2:15 p.m., Moscone West 3008 Dealing with scale problems? Looking to address identity management requirements with million or so users in mind? Then take note of Cisco’s implementation. Join this session to hear first-hand how Cisco tackled identity management and scaled their implementation to bolster security and enforce compliance. CON9465: Next Generation Directory – Oracle Unified Directory 5:00 p.m. – 6:00 p.m., Moscone West 3008 Get the 360 degrees perspective from a solution provider, implementation services partner and the customer in this session to learn how the latest Oracle Unified Directory solutions can help you build a directory infrastructure that is optimized to support cloud, mobile and social networking and yet deliver on scale and performance. EVENTS: Executive Edge @ OpenWorld: Chief Security Officer (CSO) Summit 10:00 a.m. – 3:00 p.m. If you are attending the Executive Edge at Open World, be sure to check out the sessions at the Chief Security Officer Summit. Former Sr. Counsel for the National Security Agency, Joel Brenner, will be speaking about his new book "America the Vulnerable". In addition, PWC will present a panel discussion on "Crisis Management to Business Advantage: Security Leadership". See below for the complete agenda. PRODUCT DEMOS: And don’t forget to see Oracle identity Management solutions in action at Oracle OpenWorld DEMOgrounds. DEMOS LOCATION EXHIBITION HALL HOURS Access Management: Complete and Scalable Access Management Moscone South, Right - S-218 Monday, October 1 9:30 a.m.–6:00 p.m. 9:30 a.m.–10:45 a.m. (Dedicated Hours) Tuesday, October 2 9:45 a.m.–6:00 p.m. 2:15 p.m.–2:45 p.m. (Dedicated Hours) Wednesday, October 3 9:45 a.m.–4:00 p.m. 2:15 p.m.–3:30 p.m. (Dedicated Hours) Access Management: Federating and Leveraging Social Identities Moscone South, Right - S-220 Access Management: Mobile Access Management Moscone South, Right - S-219 Access Management: Real-Time Authorizations Moscone South, Right - S-217 Access Management: Secure SOA and Web Services Security Moscone South, Right - S-223 Identity Governance: Modern Administration and Tooling Moscone South, Right - S-210 Identity Management Monitoring with Oracle Enterprise Manager Moscone South, Right - S-212 Oracle Directory Services Plus: Performant, Cloud-Ready Moscone South, Right - S-222 Oracle Identity Management: Closed-Loop Access Certification Moscone South, Right - S-221 For a complete listing, keep the Focus on Identity Management document handy. And don’t forget to converse with us while at OpenWorld @oracleidm. We look forward to hearing from you.

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• PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

  - by mseika

  I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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• PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

  - by mseika

  I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.   Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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• PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

  - by mseika

  I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.   Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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• PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

  - by mseika

  I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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• Can't build gcc anymore since upgrade to 11.10

  - by Raphael R.

  On Monday I've upgraded to from Ubuntu 11.04 (my initial installation) to 11.10 and now I can't build gcc from source anymore. Since I forgot to uninstall the gcc package before the upgrade, Ubuntu replaced my 4.7.0 compiler with it's stable 4.6.1. So I tried to build the SVN sources again, but it fails. I've most recently tried it with SVN revision 180193. After some time, the build fails with the following message: /home/raphael/devel/gcc/build/./gcc/xgcc -B/home/raphael/devel/gcc/build/./gcc/ -B/usr/i686-pc-linux-gnu/bin/ -B/usr/i686-pc-linux-gnu/lib/ -isystem /usr/i686-pc-linux-gnu/include -isystem /usr/i686-pc-linux-gnu/sys-include -g -O2 -O2 -I. -I. -I../../src/gcc -I../../src/gcc/. -I../../src/gcc/../include -I../../src/gcc/../libdecnumber -I../../src/gcc/../libdecnumber/bid -I../libdecnumber -I../../src/gcc/../libgcc -g -O2 -DIN_GCC -W -Wall -Wwrite-strings -Wcast-qual -Wstrict-prototypes -Wmissing-prototypes -Wold-style-definition -isystem ./include -fPIC -g -DHAVE_GTHR_DEFAULT -DIN_LIBGCC2 -fbuilding-libgcc -fno-stack-protector -I. -I. -I../.././gcc -I../../../src/libgcc -I../../../src/libgcc/. -I../../../src/libgcc/../gcc -I../../../src/libgcc/../include -I../../../src/libgcc/config/libbid -DENABLE_DECIMAL_BID_FORMAT -DHAVE_CC_TLS -DUSE_TLS -o _ashldi3.o -MT _ashldi3.o -MD -MP -MF _ashldi3.dep -DL_ashldi3 -c ../../../src/libgcc/../gcc/libgcc2.c \ -fvisibility=hidden -DHIDE_EXPORTS In file included from /usr/include/stdio.h:28:0, from ../../../src/libgcc/../gcc/tsystem.h:88, from ../../../src/libgcc/../gcc/libgcc2.c:29: /usr/include/features.h:323:26: fatal error: bits/predefs.h: File or directory not found. I've cofigured it with: ~/devel/gcc/build$ ../src/configure --prefix=/usr --enable-languages=c++ And make it with: ~/devel/gcc/build$ make -j4 Just to be sure, I did a rm -rf * in the build directory in case there's some broken stuff inside. Didn't help, though. That's the backstory. I tried to fix it and searched for the bits/predefs.h. It's inside /usr/include/i386-linux-gnu. I temporarily fixed the problem by doing ~/devel/gcc/build$ C_INCLUDE_PATH=/usr/include/i386-linux-gnu make -j4 Which is only temporary because now gcc complains that it can't find crti.o. Which i can find in /usr/lib/i386-linux-gnu. Now i could also set C_LIBRARY_PATH - actually it doesn't work - but I feel like I'm fighting the system here. Also, even if it succeeds, my newly built compiler would also not know about the i386-linux-gnu stuff. So I would have to set C_LIBRARY_PATH and C_INCLUDE_PATH before every build of every project I have. I could add it to my .bashrc but that subverts the system even more. So, how do I tell the build process: That there are additional include/lib directories, and That it should build a gcc which respects them too? Edit: I forgot to include the command which causes the above error message. Also I can think of another solution: Copy the stuff from /usr/include/i386-linux-gnu to /usr/include (same thing for /usr/lib/i386-linux-gnu to /usr/lib). But that doesn't feel right, either. Finally, the system's gcc 4.6.1 can compile other applications just fine, except mine, which use C++11 features not present in the 4.6 series.

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• SQLUG Events - London/Edinburgh/Cardiff/Reading - Masterclass, NoSQL, TSQL Gotcha's, Replication, BI

  - by tonyrogerson

  We have acquired two additional tickets to attend the SQL Server Master Class with Paul Randal and Kimberly Tripp next Thurs (17th June), for a chance to win these coveted tickets email us ([email protected]) before 9pm this Sunday with the subject "MasterClass" - people previously entered need not worry - your still in with a chance. The winners will be announced Monday morning.As ever plenty going on physically, we've got dates for a stack of events in Manchester and Leeds, I'm looking at Birmingham if anybody has ideas? We are growing our online community with the Cuppa Corner section, to participate online remember to use the #sqlfaq twitter tag; for those wanting to get more involved in presenting and fancy trying it out we are always after people to do 1 - 5 minute SQL nuggets or Cuppa Corners (short presentations) at any of these User Group events - just email us [email protected] removing from this email list? Then just reply with remove please on the subject line.Kimberly Tripp and Paul Randal Master Class - Thurs, 17th June - LondonREGISTER NOW AND GET A SECOND REGISTRATION FREE*The top things YOU need to know about managing SQL Server - in one place, on one day - presented by two of the best SQL Server industry trainers!This one-day MasterClass will focus on many of the top issues companies face when implementing and maintaining a SQL Server-based solution. In the case where a company has no dedicated DBA, IT managers sometimes struggle to keep the data tier performing well and the data available. This can be especially troublesome when the development team is unfamiliar with the affect application design choices have on database performance.The Microsoft SQL Server MasterClass 2010 is presented by Paul S. Randal and Kimberly L. Tripp, two of the most experienced and respected people in the SQL Server world. Together they have over 30 years combined experience working with SQL Server in the field, and on the SQL Server product team itself. This is a unique opportunity to hear them present at a UK event which will:>> Debunk many of the ingrained misconceptions around SQL Server's behaviour >> Show you disaster recovery techniques critical to preserving your company's life-blood - the data >> Explain how a common application design pattern can wreak havoc in the database >> Walk through the top-10 points to follow around operations and maintenance for a well-performing and available data tier! Where: Radisson Edwardian Heathrow Hotel, LondonWhen: Thursday 17th June 2010*REGISTER TODAY AT www.regonline.co.uk/kimtrippsql on the registration form simply quote discount code: BOGOF for both yourself and your colleague and you will save 50% off each registration – that’s a 249 GBP saving! This offer is limited, book early to avoid disappointment.Wed, 23 JunREADINGEvening Meeting, More info and registerIntroduction to NoSQL (Not Only SQL) - Gavin Payne; T-SQL Gotcha's and how to avoid them - Ashwani Roy; Introduction to Recency Frequency - Tony Rogerson; Reporting Services - Tim LeungThu, 24 JunCARDIFFEvening Meeting, More info and registerAlex Whittles of Purple Frog Systems talks about Data warehouse design case studies, Other BI related session TBC Mon, 28 JunEDINBURGHEvening Meeting, More info and registerReplication (Components, Adminstration, Performance and Troubleshooting) - Neil Hambly Server Upgrades (Notes and Best practice from the field) - Satya Jayanty Wed, 14 JulLONDONEvening Meeting, More info and registerMeeting is being sponsored by DBSophic (http://www.dbsophic.com/download), database optimisation software. Physical Join Operators in SQL Server - Ami LevinWorkload Tuning - Ami LevinSQL Server and Disk IO (File Groups/Files, SSD's, Fusion-IO, In-RAM DB's, Fragmentation) - Tony RogersonComplex Event Processing - Allan MitchellMany thanks,Tony Rogerson, SQL Server MVPUK SQL Server User Grouphttp://sqlserverfaq.com"

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• Partner Webcast: Innovation in Products - October 1st, 2012 at 04:00 PM CET (03:00 PM GMT) Program

  - by Richard Lefebvre

  I am pleased to invite you to join the Innovations in Products – webcast. Innovations in Products will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit. Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions available on October 1st:   Topics Speaker To Register Fusion HCM Social Capabilities, Enterprise social capabilities embedded in how you run your business Anca Dumitru, HCM Presales Consultant, EMEA Presales Center CLICK HERE Oracle Fusion Applications Security Concepts, Overview Alexandra Dan, Applications Technology Presales Consultant, EMEA Presales Centre CLICK HERE Fusion Financials Overview - Focus on Fusion Payables, Meeting the Payables' Challenges Elena Nita, Senior ERP Sales Consultant, EMEA Presales Center CLICK HERE Introduction to Oracle RightNow CX, Empowering companies to engage directly with their customers through great Social, Web, Chat and Contact Center experiences. Cais Champsi, Presales Consultant, EMEA Presales Centre CLICK HERE Oracle Endeca Information Discovery, Product Overview Emma Palii, BI Sales Consultant, EMEA Presales Center CLICK HERE To access previously presented 23 Applications Products presentations and 6 Public Sector Value Proposition presentations, please click here. You might want to bookmark the overall registration page Innovations in Products October 1st and the global event calendar page events.oracle.com. Delivery Format Innovations in Products – program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration: Maximum 1 hour For further information please contact me Markku Rouhiainen. Best regards Markku Rouhiainen Director, Applications Partner Enablement EMEA

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• Java EE 6 Pocket Guide from O'Reilly - Now Available in Paperback and Kindle Edition

  - by arungupta

  Hot off the press ... Java EE 6 Pocket Guide from 'OReilly Media is now available in Paperback and Kindle Edition. Here are the book details: Release Date: Sep 21, 2012 Language: English Pages: 208 Print ISBN: 978-1-4493-3668-4 | ISBN 10:1-4493-3668-X Ebook ISBN:978-1-4493-3667-7 | ISBN 10:1-4493-3667-1 The book provides a comprehensive summary of the Java EE 6 platform. Main features of different technologies from the platform are explained and accompanied by tons of samples. A chapter is dedicated to Managed Beans, Servlets, Java Persistence API, Enterprise JavaBeans, Contexts and Dependency Injection, JavaServer Faces, SOAP-Based Web Services, RESTful Web Services, Java Message Service, and Bean Validation in that format. Many thanks to Markus Eisele, John Yeary, and Bert Ertman for reviewing and providing valuable comments. This book was not possible without their extensive feedback! This book was mostly written by compiling my blogs, material from 2-day workshops, and several hands-on workshops around the world. The interactions with users of different technologies and whiteboard discussions with different specification leads helped me understand the technology better. Many thanks to them for helping me be a better user! The long international flights during my travel around the world proved extremely useful for authoring the content. No phone, no email, no IM, food served on the table, power outlet = a perfect recipe for authoring ;-) Markus wrote a detailed review of the book. He was one of the manuscript reviewers of the book as well and provided valuable guidance. Some excerpts from his blog: It covers the basics you need to know of Java EE 6 and gives good examples of all relevant parts. ... This is a pocket guide which is comprehensively written. I could follow all examples and it was a good read overall. No complicated constructs and clear writing. ... GO GET IT! It is the only book you probably will need about Java EE 6! It is comprehensive, wonderfully written and covers everything you need in your daily work. It is not a complete reference but provides a great shortcut to the things you need to know. To me it is a good beginners guide and also works as a companion for advanced users. Here is the first tweet feedback ... Jeff West was super prompt to place the first pre-order of my book, pretty much the hour it was announced. Thank you Jeff! @mike_neck posted the very first tweet about the book, thanks for that! The book is now available in Paperback and Kindle Edition from the following websites: O'Reilly Media (Ebook, Print & Ebook, Print) Amazon.com (Kindle Edition and Paperback) Barnes and Noble Overstock (1% off Amazon) Buy.com Booktopia.com Tower Books Angus & Robertson Shopping.com Here is how I can use your help: Help spread the word about the book If you bought a Paperback or downloaded Kindle Edition, then post your review here. If you have not bought, then you can buy it at amazon.com and multiple other websites mentioned above. If you are coming to JavaOne, you'll have an opportunity to get a free copy at O'Reilly's booth on Monday (October 1) from 2-3pm. And you can always buy it from the JavaOne Bookstore. I hope you enjoy reading it and learn something new from it or hone your existing skills. As always, looking forward to your feedback!

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• Sorry about the wait.

  - by Ratman21

  In the last two days have been trying remove “Iolo System Mechanic Professional” (With anti-virus and FireWall) from 3 of the 5 pc’s we have (3 lap tops and two Desk tops) as it was going to expire on the 13th.   So I could replace them with a free anti-virus (AVG) and just use the windows fire wall. I have been using the same set up on one of my desk tops (XP Pro) for 8 months and one of the Lap tops (Vista) for 5 months.   The problem was that System Mechanic did not want to go. Even after using the uninstall option on the desk top (my main PC, well its that because has the larger of all the PC’s hard drives but, is the oldest and runs XP home) and using Ccleaner to try and remove it.  It was still showing up as there and after I went a head and tried installing AVG and ran it. I found that the TCP/IP module was missing.  So no internet, I had to restore the PC back to the 1st to get the module back and then install AVG (after making sure window firewall was back on. I didn’t check that on the first try). Got the PC back to normal, very late last night. Only one of the two lap tops was easy but, even at that there are still some parts of System Mechanic on it but, AVG and firewall are working.   I may try an hunt down parts of System Mechanic on it and delete them on this lap top. Which was what finally had to do on the one of the Lap tops (also XP Home) as it would not uninstall after I restored the PC back to the 4th. So delete, delete, delete and Ccleaner (one dl file would not delete though). And I just finish installing AVG and now running a scan on the lap top. So all of this took two days (well three counting today). I started late Friday night and just finishing up now.   I only started this switch over after I had finished my Job search for day on Friday.   As for blogging on Tuesday, Wednesday and Thursday, I was busy and by the end of the day was too tired to blog, that and was hung up still on that 2nd dare of The Love Dare. So I cleaned the house, while she was out of the house. I mean, I cleaned, not just vacuumed house I cleaned the kitchen counter tops and the sinks. Did the dishes and some of the laundry over two of the those days.   As to the third day of Love Dare which is “Love is not selfish” and the dare “Whatever you put your time, energy, and money into will become more important to you. It’s hard to care for something you are not investing in. Along with restraining from negative comments, buy your spouse something that says, I was thinking of you today.”   Being on a very limited income, a lot of normal guy buying for girls is out (for one thing, the comment why did you waste our money on flowers, etc, etc, would come up. Not from me though). So that one is on hold till money issues are not a problem (no that does not mean never). The 4th day “Love is thoughtful” and the dare “Contact your spouse sometime during the business of the day. Have no agenda other than asking how he or she is doing and if there is anything you could do for them”.   I did this dare while I was still working with census last week and trying to do the dares. Well I start my CCNA classes Monday the 15th and I move on to the next Love Dare day “Love is not rude”.

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• Oracle Fusion Middleware (OFM) 11g (11.1.1.7) Starter Kit available & Customizable Demos

  - by JuergenKress

  OFM PS6 starter kit is now available from Global Sales Engineering (GSE, formerly DSS).  OFM Starter Kit provides a basic foundation to design and develop middleware demos. It is based on plug and play architecture and designed to use optimal hardware resources.  The starter kit is easily extendable to incorporate more Oracle Fusion Middleware components. New Features Built on the "Build your own demos (POC)" concept Starter Kit comes with core OFM Components Oracle Unified Directory (OUD, SOA, WebCenter Content and WebCenter Spaces) Starter Kit is available over the Internet and is tuned for optimal performance Portable/Downloadable version of the Starter Kit will be available soon. Please check Demos Corner. For and questions/feedback please contact chandan Das or Anand Prasad. Call to Action Review the Release Notes. & Visit the GSE Website and book the “OFM 11.1.1.7.0 Base Platform” customizable instance. Further information about this platform is available on this page. This announcement will appear in the archive as number 412. Customizable Demos We are happy to announce the availability of the SOA 11.1.1.7.0 Platform.  SOA 11g (11.1.1.7) Platform is fully featured, built on Plug and Play architecture, and designed to develop best of breed SOA demos. New Features Built on the "Build your own demos" concept Fusion Middleware products SOA, BAM, OSB, OEP, OER, OSR, WebCenter Content and WebCenter Spaces are installed, configured, and tuned for better performance Demo instances are available over the Internet Portable version of the platform will be available soon. Please check Demos Corner For questions/feedback please contact Anvesh Baluguri or Anand Prasad. Call to Action Review the Release Notes & Visit the GSE Website and book the “SOA 11.1.1.7.0 Platform” customizable demo. Further information about this platform is available on this page.  This announcement will appear in the archive as number 413. To get access to the demo environment please contact OPN! Support If you need assistance or encounter any issues please submit a GSE Repository ticket or call the GSE Support Hotline for assistance. The GSE Support Hotline is available 24 hours a day, Monday through Friday, at: US/CAN: +1.650.506.8763 & EMEA: +44 118 9240808 & APAC: +65.6436.2150 & LAD: +1.650.506.8763 & Japan: +81-3-6834-6097. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: OFM,demos,sales,marketing,dss,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Oracle OpenWorld Update: Oracle GoldenGate for High Availability

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} One of our primary themes this year for the Oracle OpenWorld Sessions featuring Oracle GoldenGate is High Availability. This is a pretty wide theme, but the focus will be on ways of maximizing uptime for critical systems during planned and unplanned events. We have a number of very informative sessions dedicated to exploring this theme in detail; from deep product implementation strategies up to lessons learned by our customers when using Oracle GoldenGate to meet strict SLAs. We kick this track off with our Customer Panel on Zero Downtime Operations on Monday, which I overviewed in my last posting. This is followed by Comcast, who will be hosting a sessions at 1:45PM in Moscone West 3014. Their session will discuss using Oracle GoldenGate to reduce downtime during a database upgrade. Here’s an overview: CON8571 - Oracle Database Upgrade with Oracle GoldenGate: Best Practices from Comcast Does your business demand high availability? In this session, Comcast, among the largest telecom firms in the world, shares tips on how to achieve zero downtime while upgrading to Oracle Database 11g Release 2, using a combination of Oracle technologies: Oracle Real Application Clusters (Oracle RAC), Oracle Database’s Grid Infrastructure and Oracle Recovery Manager (Oracle RMAN) features, Oracle GoldenGate, and Oracle Active Data Guard. This successful upgrade took place on a mission-critical system that handles more than 60 million business requests and service calls a day. You’ll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to maximize performance and availability of its Oracle technologies. On Tuesday, Joydip Kundu (Director of Software Development) will be presenting “Oracle GoldenGate and Oracle Data Guard: Working Together Seamlessly” at 10:15AM in Moscone South 3005. This session focuses on how both modes of Oracle GoldenGate extract (Classic and Integrated Capture) can be used with Oracle Data Guard for disaster recovery purposes or to offload extract processing. That afternoon at 1:15PM Comcast takes the stage again to discuss firsthand lessons learned implementing Oracle GoldenGate in a heterogeneous, highly available environment. Here’s a rundown of their session: CON8750 - High-Volume OLTP with Oracle GoldenGate: Best Practices from Comcast Does your business demand high availability in a mission-critical environment? In this session, Comcast, one of the largest telecom firms, shares best practices for leveraging Oracle GoldenGate to replicate high-volume online transaction processing data from Tandem NSK SQL/MX to Teradata. Hear critical success factors from Comcast for overall platform and component architectures as well as configuration and tuning techniques. Learn how it met the challenges of replication in a complex heterogeneous environment. You’ll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to provide mission-critical support for maximized performance and availability of its Oracle environment. The final session on the high availability track will be hosted by Patricia Mcelroy (Distinguished Product Manager) and Stephan Haisly (Principle Member of Technical Staff). Their session (CON8401 - Tuning and Troubleshooting Oracle GoldenGate on Oracle Database) covers techniques for performance tuning and troubleshooting of Oracle GoldenGate on Oracle Database. Using various types of workloads (OLTP, batch, Oracle’s PeopleSoft Enterprise), the presentation steps through the process of monitoring and troubleshooting the configuration to maximize performance and replication throughput within and between Oracle clouds. Join us at our sessions or stop by our demo pods in Moscone south and meet the product management and development teams.

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• Upgrades in 5 Easy Pieces

  - by Anne R.

  Even though there are a few select tasks that I have to do once or twice a year, I can’t remember how to do them! Or where to find the bits and pieces to complete the task. So I love it when someone consolidates everything under one spot. That’s what the CRM On Demand team has done with the upgrade information. Specifically, they have: Provided a “one-stop” area for managing upgrades at your company. Broken down the upgrade process into 5 (yes, 5) steps. Explained when and how to perform each step with dates specific to your pod. Included details about each step, visible by expanding the step. Translated the steps into 11 languages. Added a list of release-specific resources with links from the page. Now, just head for the Training and Support portal, click the Release Info tab, and walk through the “5 Essential Steps to a Successful Upgrade.” Before you continue, though, select your language from the drop-down list on the Release Info page. CRM On Demand now has the upgrade steps translated into 11 languages. On the Step page, you can expand each section in sequence and follow the more detailed instructions that appear. This will ensure that you’ve covered all your bases for each upgrade. Here’s a shortened version of the information that you’ll find: 1. Verify your Primary Contact Information. Have you checked your primary contact information to make sure you’re being notified of all upgrade information? Or do you want more users to receive upgrade announcements? This section provides you with the navigation path to do that in CRM On Demand. 2. Review your Key Upgrade Dates. If you expand this step, a nice table appears with your critical dates for the various milestones. IMPORTANT: When your CRM On Demand pod has been officially added to the upgrade schedule, closer to the release date itself, this table will display your specific timetable. 3. Migrate your Customizations from the Staging Environment before the Snapshot Date. Oracle refreshes the Staging data with a copy of your Production data made on the Production Snapshot Date. So this section lists considerations relevant to this step. It also reminds you of the 2-week period when you should not be making any changes in your Staging environment.   4. Conduct your Upgrade Validation on the Staging Environment. When the Customer Validation Testing period begins, you need to log in to your Staging Environment to validate that your key business processes and customizations continue to behave as expected. If your company utilizes Web Services, Web Links, Web Applets or Workflow, focus on testing these first. You generally have about two weeks for testing. If you run into problems during this time, follow the instructions shown in this section for logging a service request. It describes exactly how to fill out the fields in the SR for the fastest resolution. 5. Conduct "White Glove" Testing in your Upgraded Production Environment. Before users start using the upgrade, you should access a few tabs and reports. Doing this actually warms up the cache so that frequently used pages and reports will come up at normal speed on Monday morning, when users log in to the upgraded system. Resources listed under this step help you in further preparing for the upgrade. Now there’s also a new Documentation section on the right with links to these release-specific resources.   Very nice, I commented, when discussing these improvements with the “responsible party.” She confirmed that, yes, they tried to consolidate the upgrade information, translate it for better communication, simplify it into 5 easy pieces, and drive admins responsible for handling upgrades to this one site instead of sending out elaborate emails. Yes, I just love it when someone practically reaches out and holds my hand through a process. Next best thing to a wizard!

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• Thoughts on ODTUG Kscope12

  - by thatjeffsmith

  The rodeo rocked! This wasn’t my first rodeo, and it wasn’t my first Kscope, but it was probably my favorite one. What is Kscope? It’s the annual conference for the Oracle Development Tools User Group. 1,000+ attendees from 20+ countries with an average Jeff Klout score of 65. I just made that metric and score up, but this conference attracts the best and brightest in the Oracle database space. I’m not just talking about the speakers either. The attendees are all top notch. They actively participate in sessions, make an effort to get to know their fellow conference mates, and often turn into volunteers and speakers. Developers that enjoy unit testing, understand the importance of modeling your data, and are eager to understand the Oracle CBO – these are traits that describe the ‘average’ ODTUG developer. 2012′s event was held in San Antonio. Yes, it was very hot. But this might have been the nicest Marriott property I’ve ever visited, and I’ve stayed at some nice ones in Hawaii and St. Thomas. They had free WiFi everywhere – the rooms, the Conference Center, the lobby, bars, everywhere. And it worked. The after hours events were very fun. I embarrassed myself several times, but that’s OK. The rodeo was an awesome event and the Thirsty Games experience was something I hope does not make it onto YouTube or Facebook — talking to you Chet Justice. I finally got to meet and spend some time with some folks I’ve always wanted to get to know better, @timothyjgorman, @alexgorbachev, @lj_dobson, @dschleis, @kentGraziano, @chriscmuir, @GaloBalda, @patch72, and many, many more! I even made some new friends thanks to the Mentor program and @carol_finn. 2013′s event will be in New Orleans. If you haven’t joined ODTUG or haven’t made it to Kscope, go ahead and mark your calendars. I had 3 presentations this year. Sunday’s was not a good performance, and I want to apologize to anyone who was there and was hoping for more. My Tips and Debugging sessions on Monday and Tuesday were more to my liking, and I enjoyed them as a presenter. I hope you enjoyed them as an attendee. I understand that my slidedecks were corrupted on the ODTUG site, and I’m working with the coordinator now to get those fixed ASAP. Apparently the 2 most well-received Tips was the /*CSV*/ formatting hint and recalling your previous SQL history via the keyboard. I’ll be doing a follow-up webinar with ODTUG in a few weeks for those members that weren’t able to see my Tips and Debugger sessions in San Antonio. I’ll be sure to post details on that here when I have the details. My next scheduled conference is Oracle Open World, and I may have a couple of shows after that to round out 2012.

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• 5 Ways to Celebrate the Release of Internet Explorer 9

  - by David Wesst

  The day has finally come: Microsoft has released a web browser that is awesome. On Monday night, Microsoft officially introduced the world to the latest edition to its product family: Internet Explorer 9. That makes March 14, 2011 (also known as PI day) the official birthday of Microsoft’s rebirth in the world of web browsing. Just like any big event, you take some time to celebrate. Here are a few things that you can do to celebrate the return of Internet Explorer. 1. Download It If you’re not a big partier, that’s fine. The one thing you can do (and definitely should) is download it and give it a shot. Sure, IE may have disappointed you in the past, but believe me when I say they really put the effort in this time. The absolute least you can do is give it a shot to see how it stands up against your favourite browser. 2. Get yourself an HTML5 Shirt One of the coolest, if not best parts of IE9 being released is that it officially introduces HTML5 as a fully supported platform from Microsoft. IE9 supports a lot of what is already defined in the HTML5 technical spec, which really demonstrates Microsoft’s support of the new standard. Since HTML5 is cool on the web, it means that it is cool to wear it too. Head over to html5shirt.com and get yourself, or your staff, or your whole family, an HTML5 shirt to show the real world that you are ready for the future of the web. 3. HTML5-ify Something Okay, so maybe a shirt isn’t enough for you. Maybe you need start using HTML5 for real. If you have a blog, or a website, or anything out there on the web, celebrate IE9 adding some HTML5 to your site. Whether that is updating old code, adding something new, or just changing your WordPress theme, definitely take a look at what HTML5 can do for you. 4. Help Kill Old IE and Upgrade your Organization See this? This is sad. Upgrading web browsers in an large enterprise or organization is not a trivial task. A lot of companies will use the excuse of not having the resources to upgrade legacy web applications they were built for a specific version of IE and it doesn’t render correctly in legacy browsers. Well, it’s time to stop the excuses. IE9 allows you to define what version of Internet Explorer you would like it to emulate. It takes minimal effort for the developer, and will get rid of the excuses. Show your IT manager or software development team this link and show them how easy it is to make old code render right in the latest and greatest from the IE team. 5. Submit an Entry for DevUnplugged So, you’ve made it to number five eh? Well then, you must be pretty hardcore to make it this far down the list. Fine, let’s take it to the next level and build an HTML5 game. That’s right. A game. Like a video game. HTML5 introduces some amazing new features that can let you build working video games using HTML5, CSS3, and JavaScript. Plus, Microsoft is celebrating the launch of IE9 with a contest where you can submit an HTML5 game (or audio application) and have a chance to win a whack of cash and other prizes. Head here for the full scoop and rules for the DevUnplugged. This post also appears at http://david.wes.st

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• Persevering & Friday Night Big Ideas

  - by Oracle Accelerate for Midsize Companies

  by Jim Lein, Oracle Midsize Programs Every successful company, personal accomplishment, and philanthropic endeavor starts with one good idea. I have my best ideas on Friday evenings. The creative side of my brain is stimulated by end of week endorphins. Free thinking. Anything is possible. But, as my kids love to remind me, most of Dad's Friday Night Big Ideas (FNBIs) fizzle on the drawing board. Usually there's one barrier blocking the way that seems insurmountable by noon on Monday. For example, trekking the 486 mile Colorado Trail is on my bucket list. Since I have a job, I'll have to do it in bits and pieces--day hikes, weekends, and a vacation week here and there. With my trick neck, backpacking is not an option. How to survive equip myself for overnight backcountry travel was that one seemingly insurmountable barrier.  Persevering Lewis and Clark wouldn't have given up so I explored options and, as I blogged about back in December, I had an FNBI to hire llamas to carry my load. Last weekend, that idea came to fruition. Early Saturday morning, I met up with Bill, the owner of Antero Llamas, for an overnight training expedition along segment 14 of the Colorado Trail with a string of twelve llamas. It was a crash course on learning how to saddle, load, pasture, and mediate squabbles. Amazingly, we left the trailhead with me, the complete novice, at the lead. Instead of trying to impart three decades of knowledge on me in two days, Bill taught me two things: "Go With the Flow" and "Plan B". It worked. There were times I would be lost in thought for long stretches of time until one snort would remind me that I had a string of twelve llamas trailing behind. A funny thing happened along the trail... Up until last Saturday, my plan had been to trek all 28 segments of the trail east to west and sequentially. Out of some self-imposed sense of decorum. That plan presented myriad logistical challenges such as impassable snow pack on the Continental Divide when segment 6 is up next. On Sunday, as we trekked along the base of 14,000 ft peaks, I applied Bill's llama handling philosophy to my quest and came up with a much more realistic and enjoyable strategy for achieving my goal.  Seize opportunities to hike regardless of order. Define my own segments. Go west to east for awhile if it makes more sense. Let the llamas carry more creature comforts. Chill out.  I will still set foot on all 486 miles of the trail. Technically, the end result will be the same.And I and my traveling companions--human and camelid--will enjoy the journey more. Much more. Got Big Ideas of Your Own? Check out Tongal. This growing Oracle customer works with brands to crowd source fantastic ideas for promoting products and services. Your great idea could earn you cash.  Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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• PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

  - by mseika

  I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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• Gartner PCC: A Shovel & Some Ah-Ha's

  - by kellsey.ruppel

  When Gartner Vice President and leading analyst Whit Andrews kicked off the Gartner Portals, Content & Collaboration Summit on Monday, March 12 at the Gaylord Palms in Orlando, FL by bringing a shovel to the stage, eyebrows raised and a few thoughts went through my head. Either this guy plans to go help the construction workers outside construct that new pool at the Gaylord or he took a wrong turn and is at the wrong conference. Oh and how did he get that shovel through airport security? As Whit explained more his objective became more clear…take everything anyone has ever told you about portals and throw it out the window, as portals have evolved and times they are most certainly changing. The future Web is here, available not only on browsers but also via a broad spectrum of access points, including automobiles, consumer electronics and more and more mobile devices. Not merely prevalent, the future Web is also multimedia-driven and operates in real time, driven by mobility, social media, streaming video and other dynamic services. Applications and user experiences are in the midst of an evolution — from the early, simple mobile Web models to today’s Web 2.0 mobile apps and, ultimately, to a world of predominantly Web apps. Additionally, cloud services will forever change how portals and user experience are designed, built, delivered, sourced and managed. So what does this mean for you? Today’s organizations need software that will enable them to not just do their jobs, but to do it in a way that is familiar and easy for them.  What does this mean for IT? Use software and technology as an enabler, not as a roadblock. Overall, we had a great week in Orlando learning about how to improve the user experience, manage content explosion, launch social initiatives, transition to mobile environments and understand cloud and SaaS options.  We had some great conversations throughout the conference and at the Oracle booth. Lots of demonstrations were given of Oracle WebCenter Sites and Oracle Social Network. And as Christie mentioned earlier this week, our Vice President of Product Management and Strategy for WebCenter Loren Weinberg presented on the topic of customer engagement and talked about how organization’s relationships with their customers have fundamentally changed today and the resulting impact that has on their priorities.  Loren also talked about the importance of customer engagement, why that matters now more than ever, and what you can do to help your company or organization succeed in this new world. The question asked in every keynote and session was a simple one: What is your “ah-ha” moment? I personally had quite a few, some of which I’ve captured below. 70% of internal social initiatives eventually fail. By 2014, refusing to communicate with consumers via social media will be as harmful as ignoring emails/phone calls is today. Customer engagement = multi-channel + social & interactive + personal & relevant + optimized. If people choose to talk about your product/company/service, it's because it's remarkable. -- Seth Godin's keynote (one of the highlights of the conference!) The Web will become the primary method used for delivering content and applications to mobile devices. By 2015, 20% of smart phone users worldwide will conduct commerce using context-enriched services on a weekly basis.  86% of customers will pay more for a better customer experience. 6 P's of Quality User Experience. Product. Enabled by: People, Patterns, Process, Profit, Priorities. Did you attend the Gartner Summit? What were your ah-ha moments?

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• What You Can Learn from the NFL Referee Lockout

  - by Christina McKeon

  American football is a lot like religion. The fans are devoted followers that take brand loyalty to a whole new level. These fans that worship their teams each week showed that they are powerful customers whose voice has an impact. Yesterday, these fans proved that their opinion could force the hand of a large and powerful institution. With a three-month NFL referee lockout that seemed like it was nowhere close to resolution, the Green Bay Packers and the Seattle Seahawks competed last Monday night. For those of you that might have been out of the news cycle the past few days, Green Bay lost the game due to a controversial call that many experts and analysts agree should have resulted in Green Bay winning the game. Outrage ensued. The NFL had pulled replacement referees from the high school ranks, and these replacements did not have the knowledge and experience to handle high intensity NFL games. Fans protested about their customer experience. Their anger-filled rants were heard in social media, in the headlines of newspapers, on radio, and on national TV. Suddenly, the NFL was moved to reach an agreement with the referees. That agreement was reached late in the night on Wednesday with many believing that the referees had the upper hand forcing the owners into submission. Some might argue that the referees benefited, not the fans. Since the fans wanted qualified and competent referees, I would say the fans did benefit. The referees are scheduled to return to the field this Sunday, so the fans got what they wanted. What can you learn from this negative customer experience? Customers are in control. NFL owners thought they were controlling this situation with the upper hand over referees. The owners figured out they weren’t in control when their fans reacted negatively. Customers can make or break you more now than ever before, which is why it is more important to connect with them, engage them in a personal manner, and create rewarding relationships. Protect your brand. Whether knowingly or unknowingly, the NFL put their brand and each team’s brand at risk with replacement referees. Think about each business decision you make, and how it may impact your brand at different points in time. A decision that results in a gain today could result in a larger loss down the road. Customer experience matters. The NFL likely foresaw declining revenues in ticket sales, merchandising, advertising, and other areas if the lockout continued. While fans primarily spoke with their minds in the days following the Green Bay debacle, their wallets would be the next things to speak. Customer experience directly affects your success and is one of the few areas where you can differentiate your business. What would you do if your brand got such negative attention? Would you be prepared to navigate such stormy waters? Would you be able to prevent such a fiasco? If you don’t have a good answer to these questions, consider joining us October 3-5, 2012 at the Oracle Customer Experience Summit in San Francisco. You’ll have the opportunity to learn even more about customer experience from industry experts such as best-selling author Seth Godin, Paul Hagen and Kerry Bodine from Forrester Research, Inc., George Kembel from the Stanford d.School, Bruce Temkin of The Temkin Group, and Gene Alvarez from Gartner Inc.. There will also be plenty of your peers and customer experience experts available for networking and discussions.

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