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  • Finally home - and something fully off topic

    - by Mike Dietrich
    Arrived at Munich Pasing last night at 0:50am ... finally :-) On Sunday I've left the Dylan Hotel in Dublin (thanks to the staff there as well: you were REALLY helpful!!) around 7:30pm to go to the port - and came home on Tuesday morning 1:15am. So all together 29:45hrs door-to-door - not bad for nearly 2000km just relying on public transport. And could have been faster if there were seats in ealier TGV's left. But I don't complain at all ;-) Just checked the website of Dublin Airport - it says currently: 17.00pm: Latest on flight disruptions at Dublin Airport The IAA have advised us that based on the latest Volcanic Ash Advisory Centre London Dublin Airport will remain closed for all inbound and outbound commercial flights until 20.00hours. This effectively means that no flights will land or take off at Dublin Airport until then. A further update will be posted this afternoon. When traveling I have always my iPod with me. It has gotten a bit old now (I think I've bought it 3 years ago in November 2007) but it has a 160GB hard disk in it so it fits most of my music collection (not the entire collection anymore as I'm currently re-riping everything to Apple Lossless because at least for my ears it makes a big difference - but I listen to good ol' vinyl as well ...and I don't download compressed music ;-) ). The battery of my little travel companion is still good for more than 20 hours consistent music playback - and there was a band from Texas being in my ears most of the whole journey called Midlake. I haven't heard of them before until I asked a lady at a Munich store some few weeks ago what she's playing on the speakers in the shop. She was amazed and came back with the CD cover but I hesitated to buy it as I always want to listen the tunes before - and at this day I had no time left to do so. But in Dublin I had a bit of spare time on Saturday and I always enter record stores - and the Tower Records was the sort of store I really enjoy and so I've spent there nearly two hours - leaving with 3 Midlake CDs in my bag. So if you are interested just listen those tunes which may remind some people on Fleetwood Mac: As I said in the title, fully off topic ;-)

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  • BI&EPM in Focus June 2013

    - by Mike.Hallett(at)Oracle-BI&EPM
    Analyst Report from Ovum: BI bites into a bigger slice of Oracle’s Red Stack Customers INC Research Ensures 24/7 Enterprise Application Availability and Supports Rapid Expansion in Asia with Managed Cloud Services – Hyperion Planning, PeopleSoft, E-Business Suite, SOA Suite PL Developments Improves Quality and Demand Planning Accuracy, Streamlines Compliance as It Moves into Manufacturing – Hyperion Planning, OBIEE, E-Business Suite Release 12.1, Agile, Demantra Kiabi Provides Store Managers with Monthly Earnings Statements in Four Business Days to Support Continued Retail Growth – Hyperion Planning, Hyperion Financial Reporting, Hyperion Smart View for Office Speedy Cash Improves Global Financial Budgeting and Forecasting to Support Continued Company Growth - Hyperion Planning, Essbase, Hyperion Smart View for Office, Hyperion Financial Management Grupo Sports World Automates and Reduces Budget Consolidation Time by 33% for 30 Fitness Centers – Hyperion Planning Jupiter Shop Channel Automates Budgeting Processes, Enhances Visibility of Project Investments to Support Strategic Decision-Making – Hyperion Planning GENBAND Saves US$1.25 Million Annually with Automated Global Trade Management, Gains Compliance Assurance – Hyperion Financial Management, E-Business Suite Aldar Properties Consolidates and Simplifies Group Planning and Reporting for Business and Finance Structures with Integrated ERP and Business Intelligence – Hyperion Planning, Essbase, Data Integrator, OBIEE, E-Business Suite, SUN Link to Complete Archive Enterprise Performance Management Hyperion EPM 11.1.2.3 Webcast Tutorials EPM Blog: Three Technologies CFOs Need to Know About The CFO as Catalyst for Change - Part 1 The CFO as Catalyst for Change - Part 2 Actions Speak Louder in Scorecards Unlocking Business Potential with Enterprise Performance Management Business Intelligence Oracle Database 12c is launched Analysis: How to Take Big Data Advantage of Oracle Database 12c by Data-informed.com Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • Development processes, the use of version control, and unit-testing

    - by ct01
    Preface I've worked at quite a few "flat" organizations in my time. Most of the version control policy/process has been "only commit after it's been tested". We were constantly committing at each place to "trunk" (cvs/svn). The same was true with unit-testing - it's always been a "we need to do this" mentality but it never really materializes in a substantive form b/c there is no institutional knowledge base to do it - no mentorship. Version Control The emphasis for version control management at one place was a very strict protocol for commit messages (format & content). The other places let employees just do "whatever". The branching, tagging, committing, rolling back, and merging aspect of things was always ill defined and almost never used. This sort of seems to leave the version control system in the position of being a fancy file-storage mechanism with a meta-data component that never really gets accessed/utilized. (The same was true for unit testing and committing code to the source tree) Unit tests It seems there's a prevailing "we must/should do this" mentality in most places I've worked. As a policy or standard operating procedure it never gets implemented because there seems to be a very ill-defined understanding about what that means, what is going to be tested, and how to do it. Summary It seems most places I've been to think version control and unit testing is "important" b/c the trendy trade journals say it is but, if there's very little mentorship to use these tools or any real business policies, then the full power of version control/unit testing is never really expressed. So grunts, like myself, never really have a complete understanding of the point beyond that "it's a good thing" and "we should do it". Question I was wondering if there are blogs, books, white-papers, or online journals about what one could call the business process or "standard operating procedures" or uses cases for version control and unit testing? I want to know more than the trade journals tell me and get serious about doing these things. PS: @Henrik Hansen had a great comment about the lack of definition for the question. I'm not interested in a specific unit-testing/versioning product or methodology (like, XP) - my interest is more about work-flow at the individual team/developer level than evangelism. This is more-or-less a by product of the management situation I've operated under more than a lack of reading software engineering books or magazines about development processes. A lot of what I've seen/read is more marketing oriented material than any specifically enumerated description of "well, this is how our shop operates".

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  • SQL SERVER – Inviting Ideas for SQL in Sixty Seconds – 12/12/12

    - by pinaldave
    Today is 12/12/12 – I am not sure when will I write this kind of date again – maybe never. This opportunity comes once in a lifetime when we have the same date, month and year all have same digit. December 12th is one of the most fantastic day in my personal life. Four years ago, this day I got married to my wife – Nupur Dave.  Here are photos of our wedding (Dec 12, 2008). Here is a very interesting photo of myself earlier this year. It is not photoshoped or modified photo. The only modification I have done here is to add arrow and speech bubble. Every Wednesday I tried to put one SQL in Sixty Seconds Video. The journey has been fantastic and so far I have put a total of 35 SQL in Sixty Seconds Video. The goal of the video is to learn something in 1 minute. In our daily life we are all very busy and hardly have time for anything. No matter how much we are busy – we all have one minute of time. Sometime we wait for a minute in elevators, at the escalator, at a coffee shop, or just waiting for our phone reboot. Today is a fantastic day – 12/12/12. Let me invite all of you submits SQL in Sixty Seconds idea. If I like your idea and create a sixty second video over it – you will win surprise learning material from me. There are two very simple rules of the contest: - I should have not have already recorded the tip. The tip should be descriptive. Do not just suggest to cover “Performance Tuning” or “How to Create Index” or “More of reporting services”. The tip should have around 100 words of description explaining SQL Tip. The contest is open forever. The winner will be announced whenever I use the tip to convert to video. If I use your tip, I will for sure mention in the blog post that it is inspired from your suggestion. Meanwhile, do not forget to subscribe YouTube Channel. Here are my latest three videos from SQL in Sixty Seconds. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology, Video

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  • TechEd 2012: Day 3 &ndash; Morning TFS

    - by Tim Murphy
    My morning sessions for day three were dominated by Team Foundation Server.  This has been a hot topic for our clients lately, so this topic really stuck a chord. The speaker for the first session was from Boeing.  It was nice to hear how how a company mixes both agile and waterfall project management.   The approaches that he presented were very pragmatic.  For their needs reporting is the crucial part of their decision to use TFS.  This was interesting since this is probably the last aspect that most shops would think about. The challenge of getting users to adopt TFS was brought up by the audience.  As with the other discussion point he took a very level headed stance.  The approach he was prescribing was to eat the elephant a bite at a time instead of all at once.  If you try to convert you entire shop at once the culture shock will most likely kill the effort. Another key point he reminded us of is that you need to make sure that standards and compliance are taken into account when you setup TFS.  If you don’t implement a tool and processes around it that comply with the standards bodies that govern your business you are in for a world of hurt. Ultimately the reason they chose TFS was because it was the first tool that incorporated all the ALM features that they needed. Reduced licensing cost because of all the different tools they would need to buy to complete the same tasks.  They got to this point by doing an industry evaluation.  Although TFS came out on top he said that it still has a big gap is in the Java area.  Of course in this market there are vendors helping to close that gap. The second session was on how continuous feedback in agile is a new focus in VS2012.  The problems they intended to address included cycle time and average time to repair, root cause analysis. The speakers fired features at us as if they were firing a machine gun.  I will just say that I am looking forward to digging into the product after seeing this presentation.  Beyond that I will simply list some of the key features that caught my attention. Feature – Ability to link documents into tasks as artifacts Web access portal PowerPoint storyboards Exploratory testing Request feedback (allows users to record notes, screen shots and video/audio) See you after the second half. del.icio.us Tags: TechEd,TechEd 2012,TFS,Team Foundation Server

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  • Before the Summit of 2012

    - by Ajarn Mark Caldwell
    Today, Monday, was the first day of the PASS Summit Preconference training events, but instead I spent the day at the free SQL in the City event put on by Red Gate. For me this was not a financial decision (pre-con sessions cost extra above the general Summit registration) but rather a matter of interest.  I had already included money for pre-cons in this year’s training budget, but none of them really stood out to me, so even if the Red-Gate event were not going on at the same time, I probably would not have gone to any pre-cons this year.  However, the topics being presented at the SQL in the City event were of great interest to me.  There promised to be good information on Continuous Integration and automated deployment of database changes, which lately has been a real hot topic at my work.  And indeed, Red-Gate announced the release of a new tool (still in Early Access Program…a.k.a. Beta) which is called the Deployment Manager.  Since we are in the middle of a TFS implementation project, it will be interesting to see how this plays out and compares to what we put together with the automated builds in TFS.  But, as I understand it, the primary focus of Deployment Manager is not to be the Build process (Red Gate uses JetBrains’ Team City for that in their shop) but rather to aid in the deployment of those build packages, as well as providing easy rollback and a good visualization of which versions of software are in which environments.  It looks promising and I’ve already downloaded the installer package to play with it later. Overall, I was quite impressed with the SQL in the City event.  Having heard many current and past members of the PASS Board of Directors describe the challenges of putting on a large conference, and the growing pains that the PASS Summit has gone through, I am even more impressed that the Red Gate event ran as smoothly as it did.  And it is quite impressive the amount of money that Red Gate must have spent given that this was a no-charge event to attend, they had a very nice hot lunch, and the after-event drinks celebration.  Well done, folks! Of course it was great to hear from a variety of speakers.  Today I listened to some folks from Red Gate like Grant Fritchey (blog | @GFritchey) and David Atkinson (Product Manager for SQL Source Control and now the Deployment Manager tool set); and also Brent Ozar (blog | @BrentO) and Buck Woody (blog | @BuckWoody).  By the way, if you have never seen either Brent or Buck speak, you really should.  Different styles, but both are very entertaining and educational at the same time.  I love Buck’s sense of humor (here’s a tip…don’t be late to Buck’s session or you’ll become part of the presentation) and I praise Brent’s slides.  Brent’s style very much reminds me of that espoused by Garr Reynolds on his Presentation Zen blog (and book) and I am impressed that he can make a technical presentation so engaging. It was a great day, a great way to kick off the week, and I am excited to get into the full Summit!

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  • Automated build platform for .NET portfolio - best choice?

    - by jkohlhepp
    I am involved with maintaining a fairly large portfolio of .NET applications. Also in the portfolio are legacy applications built on top of other platforms - native C++, ECLIPS Forms, etc. I have a complex build framework on top of NAnt right now that manages the builds for all of these applications. The build framework uses NAnt to do a number of different things: Pull code out of Subversion, as well as create tags in Subversion Build the code, using MSBuild for .NET or other compilers for other platforms Peek inside AssemblyInfo files to increment version numbers Do deletes of certain files that shouldn't be included in builds / releases Releases code to deployment folders Zips code up for backup purposes Deploy Windows services; start and stop them Etc. Most of those things can be done with just NAnt by itself, but we did build a couple of extension tasks for NAnt to do some things that were specific to our environment. Also, most of those processes above are genericized and reused across a lot of our different application build scripts, so that we don't repeat logic. So it is not simple NAnt code, and not simple build scripts. There are dozens of NAnt files that come together to execute a build. Lately I've been dissatisfied with NAnt for a couple reasons: (1) it's syntax is just awful - programming languages on top of XML are really horrific to maintain, (2) the project seems to have died on the vine; there haven't been a ton of updates lately and it seems like no one is really at the helm. Trying to get it working with .NET 4 has cause some pain points due to this lack of activity. So, with all of that background out of the way, here's my question. Given some of the things that I want to accomplish based on that list above, and given that I am primarily in a .NET shop, but I also need to build non-.NET projects, is there an alternative to NAnt that I should consider switching to? Things on my radar include Powershell (with or without psake), MSBuild by itself, and rake. These all have pros and cons. For example, is MSBuild powerful enough? I remember using it years ago and it didn't seem to have as much power as NAnt. Do I really want to have my team learn Ruby just to do builds using rake? Is psake really mature enough of a project to pin my portfolio to? Is Powershell "too close to the metal" and I'll end up having to write my own build library akin to psake to use it on its own? Are there other tools that I should consider? If you were involved with maintaining a .NET portfolio of significant complexity, what build tool would you be looking at? What does your team currently use?

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  • Second Edition of Regular Expressions Cookbook Has Been Published

    - by Jan Goyvaerts
    %COOKBOOKFRAME% The first edition of Regular Expressions Cookbook was published in May of 2009. It quickly became a bestseller, briefly holding the #1 spot in computer books on Amazon.com. It also had staying power. The ebook version was O’Reilly’s top seller during the whole year of 2010. So it’s no surprise that our editor at O’Reilly soon contacted us for a second edition. With Steven and I always being very busy, those plans were delayed until finally both of us found the time to update the book. Work started in January. Today you can buy your own copy of the second edition of Regular Expressions Cookbook. O’Reilly’s online shop sells the eBook in DRM-free ePub, Mobi, and PDF formats for $39.99 and the print version for $49.99. These are the list prices for the eBook and the print book. If you’re looking for a discount and free shipping of the print book, you can pre-order on one of the various Amazon sites. Deliveries should start soon. The discount rates differ and are subject to change. Amazon will also pay me an affiliate commission if you use one of these links, which pretty much doubles the income I get from the book. Amazon.com. Free shipping to the USA. Amazon.co.uk. Free shipping to the UK and Ireland. Amazon.fr. Free shipping to France, Monaco, Luxembourg, and Belgium. Amazon.de. Free shipping to Germany, Austria, Switzerland, Luxembourg, Liechtenstein, Belgium, and The Netherlands. If you don’t want to wait for the print book to arrive, the Kindle edition is already available for instant delivery. The Kindle edition works on Amazon’s Kindle hardware, and on PCs via Amazon’s Kindle software (free download). Amazon.com Amazon.co.uk Amazon.fr Amazon.de I’ll blog more about the book in the coming days and weeks with details about what’s new in the second edition.

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  • Transparent Technology from Amazon

    - by David Dorf
    Amazon has been making some interesting moves again, this time in the augmented humanity area.  Augmented humanity is about helping humans overcome their shortcomings using technology.  Putting a powerful smartphone in your pocket helps you in many ways like navigating streets, communicating with far off friends, and accessing information.  But the interface for smartphones is somewhat limiting and unnatural, so companies have been looking for ways to make the technology more transparent and therefore easier to use. When Apple helped us drop the stylus, we took a giant leap forward in simplicity.  Using touchscreens with intuitive gestures was part of the iPhone's original appeal.  People don't want to know that technology is there -- they just want the benefits.  So what's the next leap beyond the touchscreen to make smartphones even easier to use? Two natural ways we interact with the world around us is by using sight and voice.  Google and Apple have been using both in their mobile platforms for limited uses cases.  Nobody actually wants to type a text message, so why not just speak it?  Any if you want more information about a book, why not just snap a picture of the cover?  That's much more accurate than trying to key the title and/or author. So what's Amazon been doing?  First, Amazon released a new iPhone app called Flow that allows iPhone users to see information about products in context.  Yes, its an augmented reality app that uses the phone's camera to view products, and overlays data about the products on the screen.  For the most part it requires the barcode to be visible to correctly identify the product, but I believe it can also recognize certain logos as well.  Download the app and try it out but don't expect perfection.  Its good enough to demonstrate the concept, but its far from accurate enough.  (MobileBeat did a pretty good review.)  Extrapolate to the future and we might just have a heads-up display in our eyeglasses. The second interesting area is voice response, for which Siri is getting lots of attention.  Amazon may have purchased a voice recognition company called Yap, although the deal is not confirmed.  But it would make perfect sense, especially with the Kindle Fire in Amazon's lineup. I believe over the next 3-5 years the way in which we interact with smartphones will mature, and they will become more transparent yet more important to our daily lives.  This will, of course, impact the way we shop, making information more readily accessible than it already is.  Amazon seems to be positioning itself to be at the forefront of this trend, so we should be watching them carefully.

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  • ArchBeat Link-o-Rama for 2012-04-11

    - by Bob Rhubart
    Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 OTN Architect Day - Reston, VA - May 16 www.oracle.com The live one-day event in Reston, VA brings together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s solution architects regularly face. Registration is free, but seating is limited. InfoQ: Seven Secrets Every Architect Should Know www.infoq.com Frank Buschmann’s secrets: User Tasks-based Design, Be Minimalist, Ensure Visibility of Domain Concepts, Use Uncertainty as a Driver, Design Between Things, Check Assumptions, Eat Your Own Dog Food. Roadmaps for the IT shop’s evolution | Andy Mulholland www.capgemini.com Andy Mulholland discusses "the challenge of new technology and the disruptive change it brings, together with the needs to understand and plan, or even try to gain control of end-users implementations." Drive Online Engagement with Intuitive Portals and Websites | Kellsey Ruppel blogs.oracle.com "The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance," says WebCenter blogger Kellsey Ruppel. "And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more." New Exadata Customer Cases | Javier Puerta blogs.oracle.com Javier Puerta shares links to four new customer use cases featuring details on the solutions implemented at each of these sizable companies. Invoicing: It's time to catch up! | Jesper Mol www.nl.capgemini.com Capgemini's Jesper Mol diagrams an e-invoicing solution that includes Oracle Service Bus. Using SAP Adapter with OSB 11g (PS3) | Shub Lahiri blogs.oracle.com Shub Lahiri shares a brief overview outlining the steps required to build such a simple project with Oracle Service Bus 11g and SAP Adapter for the PS3 release. Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH www.neooug.org More than 20 sessions over 4 tracks, featuring 18 speakers, including Oracle ACE Director Cary Millsap, Oracle ACE Director Rich Niemiec, and Oracle ACE Stewart Brand. Register before April 15 and save. Thought for the Day "Today, most software exists, not to solve a problem, but to interface with other software." — I. O. Angell

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  • WinMo&rsquo;s Demise: Notifying Next of &ldquo;Kin&rdquo;

    - by andrewbrust
    This past Monday, April 12th, Visual Studio 2010 was launched.  And on that same day, Microsoft also launched a new line of  mobile phone handsets, called Kin.  The two product launches are actually connected, but only by what they do not have in common, and what they commonly lack. On the former point: VS 2010 had released to manufacturing a couple weeks prior to its launch.  The Kin phones, meanwhile are not yet available.  We don’t even know what they will cost.  (And I think cost will be a major factor in Kin’s success…I told ChannelWeb’s Yara Souza so in this article). What do the two products both lack? Simple: Windows Mobile 6.x. For example, Kin seems to be based on the same platform as Windows Phone 7 (albeit a subset).  And VS 2010 does not support .NET Compact Framework development, which means no .NET development support for WinMo 6.x and earlier. So I guess April 12th marks Windows Phone “clean slate day.”  If you want to develop for the old phone platform, you will need to use the old version of Visual Studio (i.e. 2008).  Luckily VS 2010 and 2008 can be installed side-by-side.  But I doubt that’s much consolation to developers who still target WinMo 6.5 and earlier. Remember, WinMo isn’t just about the phone.  There are all sorts of non-telephony mobile devices, including ruggedized Pocket PC-style instruments, bar code readers and shop-floor-deployed units that don’t run Windows Phone 7 and couldn’t, even if they wanted to. Where will developers in these markets go?  I would guess some will stick with WinMo 6.x and earlier, until Windows Phone 7 can handle their workloads, assuming that does indeed happen.  Others will likely go to Google’s Android platform. For OEMs and developers who need a customizable mobile software stack, Android is turning out to be out-WinMo-ing WinMo.  As I wrote in this post, Google took Microsoft’s model (minus the licensing fees) and combined it with a modern SmartPhone feature set (rather than a late 90s/early oughts PDA paradigm), to great success.  You might say Google embraced and extended. You might also say Microsoft shunned and withdrew.

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  • Monitoring Your Servers

    - by Grant Fritchey
    If you are the DBA in a large scale enterprise, you’re probably already monitoring your servers for up-time and performance. But if you work for a medium-sized business, a small shop, or even a one-man operation, chances are pretty good that you’re not doing that sort of monitoring. You know that you’re supposed to be doing it, but other things, more important at-the-moment things, keep getting in the way. After all, which is more important, some monitoring or backup testing?  Backup testing, of course. Monitoring is frequently one of those things that you do when can get around to it.  Well, as you can see at the right, I have your round tuit ready to go. What if I told you that you could get monitoring on your servers for up-time, job completion, performance, all the standard stuff? And what if I told you that you wouldn’t need to install and configure another server in your environment to get it done? And what if I told you that you’d be able to set up and customize your alerts so you could know if your server was offline or a drive was full? Almost nothing for you to do, and you’ll have a full-blown monitoring process. Sounds to good to be true doesn’t it? Well, it’s coming. We’re creating an online, remote, monitoring system here at Red Gate. You’ll be able to use our SQL Monitor tool (which you can see here, monitoring SQL Server Central in real time) to keep track of your systems, but without having to set up a server and a database for storing the information collected. Instead, we’re taking advantage of services available through the internet to enable collection and storage of this information remotely, off your systems. All you have to do is install a piece of software that will communicate between our service and your servers and you’ll be off and running. It’s that easy. Before you get too excited, let me break the news that this is the near future I’m talking about. We’re setting up the program and there’s a sign-up you can use to get in on the initial tests.

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  • Good Scoop: The PeopleSoft/IBM Backstory

    - by [email protected]
    Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: ·         "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." ·         "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." ·         "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.  

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  • Spotlight on an office - Dublin!

    - by Tim Koekkoek
    In this third instalment of our monthly topic ‘Spotlight on an Office’, we visit Dublin, Ireland Oracle has 5 offices in Dublin all in the EastPoint Business Park close to Dublin City centre. In Dublin there are currently 1,000 people working for Oracle. You’ll find, among others, a large part of OracleDirect, our inside sales organization, part of our EMEA Finance organization and employees from Product and Systems Development who work on the heart of Oracle’s products. Facilities EastPoint Business Park is located next to the Irish Financial Service Centre (IFSC) and is only one train stop away from Dublin city centre. This seafront business park and nearby amenities cater for staff’s needs, which include a Sandwich Bar, a Coffee Shop and a small Convenience Store and Newsagent. Moreover there is a Physical Therapy Clinic and Beauty Salon onsite, Pilates and Boot Camp classes, weekly WeightWatcher Classes, five football / tennis courts and an outdoor chess board. When the sun is shining On sunny days comfy, colourful beanbags are spread throughout the park to relax and every Wednesday there is the Irish Village Market providing staff with a variety of delicious gourmet foods from all over the world. Friday afternoons after work are often used by Oracle employees to start the weekend socializing in The Epicenter Cafe Bar & Venue. In the office In the Oracle offices, you have an open floor design and an open door policy which makes it really easy to walk over to your colleagues or a manager to discuss your projects and keep informed with what is going on. This way you also have a great chance to bond with your colleagues. In two of the Oracle buildings there are subsidized canteens especially for Oracle employees with chefs cooking something special everyday! One of the best things about Oracle in Dublin is that it is really multinational. Currently there are more than 25 languages spoken by Oracle employees. So you will work with colleagues from all around the globe, every day, which makes it a really interesting and exciting experience. Sport & Social There is also a dedicated Sport and Social Club, Oraclub. They organize many sport and social activities. It doesn’t matter which sport is your favourite, Oraclub caters for like-minded individuals and makes sure you can play or watch your favourite sport. Furthermore, Oraclub organizes exhibition matches to get you acquainted with some other sports. Last year the Gaelic Warriors (A Wheelchair Rugby club) held an exhibition match. Oraclub also offer Oracle parties, language courses and offer discounts on many events! So whether you want to go to a Robbie Williams concert, an exhibition of Van Gogh or a match of the Irish Rugby team, Oraclub is there for everyone! There are also plenty of possibilities to get involved in volunteering. Want to know more about the current vacancies in Dublin? Check https://campus.oracle.com for all of our vacancies.

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  • Getting away from a customized Magento 1.4 installation - Magento 1.6, OpenCart, or others?

    - by Phil
    I'm dealing with a Magento 1.4.0.0 Community Edition installation with various undocumented changes to the core (mostly integration with an ERP system), an outdated Sweet Tooth Points & Rewards module and some custom payment providers. It also doubles as a mediocre blogging/CMS system. It has one store each for 3 different languages, with about 40 product categories for a few hundred products. [rant] With no prior experience with any PHP e-commerce systems, I find it very difficult to work with. I attempted to install Magento 1.4.0.0 on my local WAMP dev machine, it installs fine, but the main page or search do not show any products no matter what I do in the backend admin panel. I don't know what's wrong with it, and whatever information I googled is either too old or too new from Magento 1.4. Later I'm given FTP access to the testing server, which neither my manager or I have permission to install XDebug on, as apparantly it runs on the same server as the production server (yikes). Trying to learn how Magento works is torture. I spent a week trying to add some fields into the Onepage Checkout before giving up and went to work on something else. The template system, just like the rest of Magento, is a bloated mishmash of overcomplicated directory structures, weird config xml files and EAV databases. I went into 6 different models and several content blocks in the backend just to change what the front page looks like. With little-to-none helpful and clear documentation (unlike CodeIgniter) and various breaking changes between minor point revisions which makes it hard to find useful information, Magento 1.4 is a developer killer. [/rant] The client is planning to redesign the site and has decided it might as well as move on from this unsustainable, hacky, upgrade-unfriendly, developer-unfriendly mess. Magento 1.4 is starting to show its age, with Magento 1.7 coming soon, the client is considering upgrading to Magento 1.6 or 1.7 if it has improved from 1.4. The customizations done to the current Magento 1.4 installation will have to be redone, and a new license for the Sweet Tooth Points & Rewards module will have to be bought. The client is also open to other e-commerce systems. I've looked at OpenCart and it seems to be quite developer friendly with a fairly simple structure. I found some complaints regarding its performance when the shop has thousands of categories or products, but this is not an issue with the current number of products my client has. It seems to be solid ground for easy customization to bring the rewards system and ERP integration over. What should the client upgrade to in this case?

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  • ArchBeat Top 10 for November 18-24, 2012

    - by Bob Rhubart
    The Top 10 most popular items shared on the OTN ArchBeat Facebook page for the week of November 18-24, 2012. One-Stop Shop for over 200 On-Demand Oracle Webcasts Webcasts can be a great way to get information about Oracle products without having to go cross-eyed reading yet another document off your computer screen. Oracle's new Webcast Center offers selectable filtering to make it easy to get to the information you want. Yes, you have to register to gain access, but that process is quick, and with over 200 webcasts to choose from you know you'll find useful content. Oracle SOA Suite 11g PS 5 introduces BPEL with conditional correlation for aggregation scenarios | Lucas Jellema An extensive, detailed technical post from Oracle ACE Director Lucas Jellema. Oracle Utilities Application Framework V4.2.0.0.0 Released | Anthony Shorten Principal Product Manager Anthony Shorten shares an overview of the changes implemented in the new release. Fault Handling and Prevention - Part 1 | Guido Schmutz and Ronald van Luttikhuizen In this technical article, part one of a four part series, Oracle ACE Directors Guido Schmutz and Ronald van Luttikhuizen guide you through an introduction to fault handling in a service-oriented environment using Oracle SOA Suite and Oracle Service Bus. Oracle BPM Process Accelerators and process excellence | Andrew Richards "Process Accelerators are ready-to-deploy solutions based on best practices to simplify process management requirements," says Capgemini's Andrew Richards. "They are considered to be 'product grade,' meaning they have been designed; engineered, documented and tested by Oracle themselves to a level that they can be deployed as-is for a solution to a problem or extended as appropriate for a particular scenario." Videos: Getting Started with Java Embedded | The Java Source Interested in Java Embedded? You'll want to check out these videos provided Tori Weildt, including interviews with Oracle's James Allen and Kevin Smith, recorded at ARM TechCon. JPA SQL and Fetching tuning ( EclipseLink ) | Edwin Biemond Oracle ACE Edwin Biemond's post illustrates how to "use the department and employee entity of the HR Oracle demo schema to explain the JPA options you have to control the SQL statements and the JPA relation Fetching." Devoxx 2012 Trip Report - clouds and sunshine | Markus Eisele Oracle ACE Director Markus Eisele shares an extensive and entertaining account of his experience at Devoxx 2012. Towards Ultra-Reusability for ADF - Adaptive Bindings | Duncan Mills "The task flow mechanism embodies one of the key value propositions of the ADF Framework," says Duncan Mills. "However, what if we could do more? How could we make task flows even more re-usable than they are today?" As you might expect, Duncan has answers for those questions. Java Specification Requests in Numbers | Markus Eisele Oracle ACE Director Markus Eisele shares some interesting data culled from the Java Community Process site. Thought for the Day "You can't have great software without a great team, and most software teams behave like dysfunctional families." — Jim McCarthy Source: SoftwareQuotes.com

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  • ApiChange Corporate Edition

    - by Alois Kraus
    In my inital announcement I could only cover a small subset what ApiChange can do for you. Lets look at how ApiChange can help you to fix bugs due to wrong usage of an Api within a fraction of time than it would take normally. It happens that software is tested and some bugs show up. One bug could be …. : We get way too man log messages during our test run. Now you have the task to find the most frequent messages and eliminate the Log calls from the source code. But what about the myriads other log calls? How can we check that the distribution of log calls is nearly equal across all developers? And if not how can we contact the developer to check his code? ApiChange can help you too connect these loose ends. It combines several information silos into one cohesive view. The picture below shows how it is able to fill the gaps. The public version does currently “only” parse the binaries and pdbs to give you for a –whousesmethod query the following colums: If it happens that you have Rational ClearCase (a source control system) in your development shop and an Active Directory in place then ApiChange will try to determine from the source file which was determined from the pdb the last check in user which should be present in your Active Directory. From there it is only a small hop to an LDAP query to your AD domain or the GC (Global Catalog) to get from the user name his Full name Email Phone number Department …. ApiChange will append this additional data all of your query results which contain source files if you add the –fileinfo option. As I said this is currently not enabled by default since the AD domain needs to be configured which are currently only some hard coded values in the SiteConstants.cs source file of ApiChange.Api.dll. Once you got this data you can generate metrics based on source file, developer, assembly, … and add additional data by drag and drop directly into the pivot tables inside Excel. This allows you to e.g. to generate a report which lists the source files with most log calls in descending order along with the developer name and email in the pivot table. Armed with this knowledge you can take meaningful measures e.g. to ask the developer if the huge number of log calls in this source file can be optimized. I am aware that this is a very specific scenario but it is a huge time saver when you are able to fill the missing gaps of information. ApiChange does this in an extensible way. namespace ApiChange.ExternalData {     public interface IFileInformationProvider     {         UserInfo GetInformationFromFile(string fileName);     } } It defines an interface where you can implement your custom information provider to close the gap between source control system and the real person I have to send an email to ask if his code needs a closer inspection.

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  • Introducing Oracle Retail Mobile Point-of-Service

    - by user801960
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle recently announced the introduction of Oracle Retail Mobile Point-of-Service, a mobile extension to the Oracle Retail Point-of-Service (POS) used by many retailers internationally. Oracle Retail Mobile POS offers wide ranging cost and efficiency benefits by allowing staff resource to be used more effectively whilst also reducing spend associated with fixed POS solutions. For retailers utilising Oracle Retail Stores Solutions, additional benefits can be realised. Oracle Retail Mobile POS works with these solutions to allow store personnel to check in-store inventory, access product information and specifications, and perform tasks such as the printing or emailing of receipts and the activation of gift cards.  As Oracle Retail Mobile POS is an extension of Oracle Retail Point-of-Service, retailers can benefit from seamless integration with existing systems, simple upgrade procedures and seamless delivery across the business. However, the solution’s scalable and flexible architecture also supports multiple mobile operators and systems, so retailers are not locked into particular vendors. As well as being popular with retailers, Mobile POS has also proved to be well liked by consumers as it facilitates improved customer service levels. Retail staff are able to spend more time with consumers on the shop floor, access requested inventory information, and perform tasks that would traditionally have needed to be completed at a fixed cash register. Additional information can be accessed on Oracle Retail Point-of-Service or read the press announcement Oracle Introduces Mobile Point-of-Service for Retailers. Normal 0 false false false EN-US X-NONE X-NONE

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  • Virtual Lab part 2&ndash;Templates, Patterns, Baselines

    - by Geoff N. Hiten
    Once you have a good virtualization platform chosen, whether it is a desktop, server or laptop environment, the temptation is to build “X”.  “X” may be a SharePoint lab, a Virtual Cluster, an AD test environment or some other cool project that you really need RIGHT NOW.  That would be doing it wrong. My grandfather taught woodworking and cabinetmaking for twenty-seven years at a trade school in Alabama.  He was the first instructor hired at that school and the only teacher for the first two years.  His students built tables, chairs, and workbenches so the school could start its HVAC courses.   Visiting as a child, I also noticed many extra “helper” stands, benches, holders, and gadgets all built from wood.  What does that have to do with a virtual lab, you ask?  Well, that is the same approach you should take.  Build stuff that you will use.  Not for solving a particular problem, but to let the Virtual Lab be part of your normal troubleshooting toolkit. Start with basic copies of various Operating Systems.  Load and patch server and desktop OS environments.  This also helps build your collection of ISO files, another essential element of a virtual Lab.  Once you have these “baseline” images, you can use your Virtualization software’s snapshot capability to freeze the image.  Clone the snapshot and you have a brand new fully patched machine in mere moments.  You may have to sysprep some of the Microsoft OS environments if you are going to create a domain environment or experiment with clustering.  That is still much faster than loading and patching from scratch. So once you have a stock of raw materials (baseline images in this case) where should you start.  Again, my grandfather’s workshop gives us the answer.  In the shop it was workbenches and tables to hold large workpieces that made the equipment more useful.  In a Windows environment the same role falls to the fundamental network services:  DHCP, DNS, Active Directory, Routing, File Services, and Storage services.  Plan your internal network setup.  Build out an AD controller with all the features listed.  Make the actual domain an isolated domain so it will not care about where you take it.  Add the Microsoft iSCSI target.  Once you have this single system, you can leverage it for almost any network environment beyond a simple stand-alone system. Having these templates and fundamental infrastructure elements ready to run means I can build a quick lab in minutes instead of hours.  My solutions are well-tested, my processes fully documented with screenshots, and my plans validated well before I have to make any changes to client systems.  the work I put in is easily returned in increased value and client satisfaction.

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  • ArchBeat Link-o-Rama for 2012-04-05

    - by Bob Rhubart
    Webcast: Oracle Maximum Availability Architecture Best Practices event.on24.com Date: Thursday, April 12, 2012 Time: 10:00 AM PDT Oracle expert Tom Kyte discusses how Oracle’s Maximum Availability Architecture can help to minimize the costs and risk of downtime. Oracle Enterprise Manager Ops Center 12c Launch - Interactive Webcast and Live Chat www.oracle.com Thursday, April 12, 2012. 9 a.m. PT / 12 p.m. ET / 4 p.m. GMT. Speakers: Steve Wilson (VP Systems Management, Oracle) John Fowler (Exec VP Systems, Oracle) Brad Cameron (VP Development, Oracle Fusion Middleware) Bill Nesheim (VP Oracle Solaris) Dennis Reno (VP Customer Portal Experience, Oracle) Mike Wookey (Chief Architect, Oracle Enterprise Manager Ops Center) Prasad Pai (Sr Director, Oracle Enterprise Manager Ops Center) 2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3 Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 Webcast Series: Data Warehousing Best Practices event.on24.com April 19, 2012 - Best Practices for Workload Management of a Data Warehouse on Oracle Exadata May 10, 2012 - Best Practices for Extreme Data Warehouse Performance on Oracle Exadata How to create a Global Rule that stores a document’s folder path in a custom metadata field | Nicolas Montoya blogs.oracle.com An illustrated how-to from Oracle Fusion Middleware A-Team blogger Nicolas Montoya. Get Proactive with Fusion Middleware | Daniel Mortimer blogs.oracle.com Daniel Mortimer shows how to access "a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware." Build an enterprise on 'other peoples' work', via SOA and cloud | Joe McKendrick www.zdnet.com Are you down with OPW? Joe McKendrick's synopsis of a recent presentation by David Linthicum focuses on reuse. Oracle Fusion Middleware Security: Unsolicited login with OAM 11g | Chris Johnson fusionsecurity.blogspot.com Chris Johnson shows how to create a shopping cart login model using "plain old HTML." How to use the Human WorkFlow Web Services | Edwin Biemond biemond.blogspot.com Oracle ACE Edwin Biemond shows how to invoke two WorkFlow web services to query the Human task in Oracle SOA Suite with your own ordering and restrictions. Bad Practice Use Case for LOV Performance Implementation in ADF BC | Andrejus Baranovskis andrejusb.blogspot.com "If you want to learn something well, there is nothing better [than] to learn bad practices first," says Oracle ACE Director Andrejus Baranovskis. Thought for the Day "The best meetings get real work done. When your people learn that your meetings actually accomplish something, they will stop making excuses to be elsewhere." — Larry Constantine

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  • Geek Bike Ride JavaOne 2012

    - by Tori Wieldt
    "Geek Bike Ride?" the clerk at the bike rental shop asked. "Are you guys all from the same company?" "We aren't even from the same country!" we answered. "I'm from Russia." "We're from Germany."  "I'm from Belgium." "I'm from Palo Alto." "I'm from Japan."  "We're from Brazil." "We're from Brazil." "I'm from Sweden." "Coooool" was all she could say. She was right. The Geek Bike Ride was cooool. We had 39 bike riders and one skater show up Saturday for a great route from San Francisco's Fisherman's Wharf, across the Golden Gate bridge, to Saulsalito, and back to the city by ferry. Duke Bike jerseys, sponsored by OTN, were given out. To make sure Java developers got them, each person had to answer a Java question to get a jersey. The questions were really hard, like "Who is the Father of Java?" "What's the biggest Java conference in San Francisco?" The best was when the question was "Name one of Duke's Choice Award winner from this year," and Régina ten Bruggencate answered answered "Me!"  It was foggy throughout the day, with the sun poking out occasionally. The fog was thickest on the bridge, more that one rider commented that we were "in the cloud." It was a great day to meet new friends, and have a chat with old friends. We all had fun, though some of us may more a little more slowly during JavaOne. Ride on!  Photos by permission by Arun Gupta and Yoshio Terada. Thanks, guys!

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  • Retail in New York - a walk down 5th Avenue

    - by sarah.taylor(at)oracle.com
    It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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  • Stuff I learned at Innovate 2011

    - by David Dorf
    After returning from the NRF Innovate 2011 conference, I picked up few nuggets I thought I'd share here.  These thoughts are a bit random, but I hope they're useful nonetheless.Kevin Kelly opened the conference with six verbs that represent the future.  They were Screening, Interacting, Sharing, Accessing, Flowing, and Generating.  It struck me that these are all ways in which we merge the digital and physical worlds.  The internet of things continues to gain momentum.Some buzzwords:  deal economy, subscription commerce, discovery (instead of search), curationThat last one, curation, came up over and over.  Retailers, especially those in fashion, are finding value in helping their customers organize and present their own collections.  Social media has made sharing such collections easy, and mobile lets them take those ideas into the stores.  Mannequins are becoming less relevant.I heard from both HauteLook and Gilt Groupe (flash sale retailers) that a large percentage of their visits come from mobile devices, and most of those are iOS devices.  I find it interesting that even though Android has passed iPhone in units shipped (and will eventually pass iOS as a whole), its still the Apple crowd that leads the way.RadioShack mentioned their Holiday Heroes campaigned was very successful.  They asked their Foursquare users to check-in at a gym, coffee shop, and transportation hub as part of being a hero.  For this feat, customers were awarded a special badge that was worth 20% off at their next store visit. They claim a 3.5x increase in ticket size vs. regular check-in customers, and a 5x increase vs those that don't check-in at all.I also learned of RadioShack's #28 campaign, which is apparently one of the largest Twitter trends ever.  Their partnership with LIVESTRONG has gotten them followers, impressions, and credit for supporting the fight against cancer.The guys at Invodo showed the importance of video to e-commerce.  They gave compelling examples of how video can show customers the value of products better than just words.The highlight of the show was Guy Kawasaki's talk on innovation, which was not only informative but also peppered with humor and personality.  Back in the early days of the internet boom, Guy turned down the CEO position at Yahoo! because the commute was too long.  By his calculation, that was a $2B mistake.There are other good accounts of the conference at the NRF Blog.

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  • 6 Ways to Modernize Your Customer Experience

    - by Mike Stiles
    If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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  • ArchBeat Link-o-Rama for 2012-08-29

    - by Bob Rhubart
    ORCLville: OOW 2012 - Crystal BallOracle ACE Director Floyd Teter cooks up some tongue-in-cheek predictions for news and announcements that might come out of Oracle OpenWorld 2012. What's your prediction? Oracle Optimized Solutions at Oracle OpenWorld 2012 | Oracle Hardware Hardware matters, too! The people behind the Oracle Hardware blog have put together a list of Oracle Openworld 2012 sessions focused Oracle Optimized Solutions, "designed, pre-tested, tuned and fully documented architectures for optimal performance and availability." Just plug the session ID numbers into Schedule Builder and you're good to go. AIX Checklist for stable OBIEE deployment | Dick Dunbar "OBIEE is a complicated system with many moving parts and connection points," according to Oracle Business Inteligence escalation engineer Dick Dunbar. "The purpose of this article is to provide a checklist to discuss OBIEE deployment with your systems administrators." Demo for OPN: Coherence Management with EM Cloud Control 12c Oracle Partner Network members can check out a new Coherence Management demo that showcases some of the key capabilities of Management Pack for Oracle Coherence and JVM Diagnostics. "The demo flow showcases the key enhancements made in Enterprise Manager 12c release which includes new customizable performance summary, cache data management and configuration management," according to the WebLogic Partner Community EMEA blog. The Pragmatic Architect: To Boldly Go Where No One Has Gone Before | Frank Buschmann "Many architects have technical knowledge that's both impressive and sound, which is indeed an inevitable basis for design success," says Frank Buschmann. "Yet, a lot of software projects fail or suffer due to severe challenges in their architecture. The key to mastery is how architects approach design, what they value, and where they focus their attention and work." As retail dies, whom will be the winners? | Peter Evans-Greenwood "The problem for many retailers is that how consumers shop has changed but the the retailers haven't adapted, " says Peter Evans-Greenwood. "Their sole virtue was to be the last step in a supply chain delivering somebody else's products to the consumer. However, being the last step in the supply chain is no longer a virtue when consumers skip across channels and can reach around the globe, no longer dependant on or limited to what they can find locally." Thought for the Day "Brains require stimulation. If you're locked into a pattern of work, work, and more work, your brain soon habituates - the same way that it lets you stop hearing a clock ticking. So, if you want to be more effective at work, you must, paradoxically, be less single-minded in your devotion to work. Anything you do—anything—that stimulates new segments of your brain will make you a more effective programmer or analyst. I promise, with a money-back guarantee." — Gerald M. Weinberg Source: SoftwareQuotes.com

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