Support Changes for PeopleSoft Applications
- by Marc Weintraub
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To ensure Oracle’s PeopleSoft applications customers
continue to receive world class support from Oracle and have ample opportunity
to upgrade to PeopleSoft Release 9.2, Oracle recently announced the following
changes to Oracle’s Lifetime Support:
Extended Support for
PeopleSoft Release 9.0 until June 2015
Waiver of Extended
Support Fees on PeopleSoft Release 9.0
Waiver of Extended
Support Fees on PeopleSoft Release 9.1
The extension of Oracle Extended Support for PeopleSoft
Release 9.0 applications from various months in 2014 to June 2015 is documented
in the “Oracle Lifetime Support Policy” for Oracle Applications found here: http://www.oracle.com/us/support/library/lifetime-support-applications-069216.pdf
The waiver of Oracle Extended Support uplift fees on
PeopleSoft Release 9.0 and PeopleSoft Release 9.1 applications is documented in
the “Oracle Software Technical Support Policies” found here: http://www.oracle.com/us/support/library/057419.pdf
Furthermore, Oracle also recently announced Oracle Advanced
Customer Support (ACS) service offerings for PeopleSoft Payroll for North
America and PeopleSoft Global Payroll Release 8.9* to provide tax, legal, and
regulatory updates. For more information on the Oracle Advance Customer Support
(ACS) service offerings contact [email protected].
*select country extensions only including: France, Spain,
Mexico, United Kingdom, India, Australia, and New Zealand
