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  • Social Search: Looking for Love

    - by Mike Stiles
    For marketers and enterprise executives who have placed a higher priority on and allocated bigger budgets to search over social, it might be time to notice yet another shift that’s well underway. Social is search. Search marketing was always more of an internal slam-dunk than other digital initiatives. Even a C-suite that understood little about the new technology world knew it’s a good thing when people are able to find you. Google was the new Yellow Pages. Only with Google, you could get your listing first without naming yourself “AAAA Plumbing.” There were wizards out there who could give your business prominence in front of people who were specifically looking for what you offered. Other search giants like Bing also came along to offer such ideal matchmaking possibilities. But what if the consumer isn’t using a search engine to find what they’re looking for? And what if the search engines started altering their algorithms so that search placement manipulation was more difficult? Both of those things have started to happen. Experian Hitwise’s numbers show that visits to the major search engines in the UK dropped 100 million through August. Search engines are far from dead, or even challenged. But more and more, the public is discovering the sites and brands they need through advice they get via social, not search. You’ll find the worlds of social and search increasingly co-mingling as well. Search behemoths Google and Bing are including Facebook and Google+ into their engines. Meanwhile, Facebook and Twitter have done some integration of global web search into their platforms. So what makes social such a worthwhile search entity for brands? First and foremost, the consumer has demonstrated a behavior of acting on recommendations from social connections. A cry in the wilderness like, “Anybody know any good catering companies?” will usually yield a link (and an endorsement) from a friend such as “Yeah, check out Just-Cheese-Balls Catering.” There’s no such human-driven force/influence behind the big search engines. Facebook’s Mark Zuckerberg and others call it “Friend Mining.” It is, in essence, searching for answers from friends’ experiences as opposed to faceless code. And Facebook has all of those friends’ experiences already stored as data. eMarketer says search in an $18 billion business, and investors are really into it. So no shock Facebook’s ready to leverage their social graph into relevant search. What do you do about all this as a brand? For one thing, it’s going to lead to some interesting paid marketing opportunities around the corner, including Sponsored Stories bought against certain queries, inserting deals into search results, capitalizing on social search results on mobile, etc. Apart from that, it might be time to stop mentally separating social and search in your strategic planning and budgeting. Courting your fans on social will cumulatively add up to more valuable, personally endorsed recommendations for your company when a consumer conducts a search on social. Fail to foster those relationships, fail to engage, fail to provide knock-em-dead customer service, fail to wow them with your actual products and services…and you’ll wind up with the visibility you deserve in social search results.

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  • WebCenter Sites 11gR1 Bundled Patch 1 is now available

    - by R.Hunter
    There is a new patch available for WebCenter Sites - 11gR1 Bundled Patch 1. The download links can be obtained from the WebCenter Sites Download page. Some of the highlights of WebCenter Sites 11gR1 Bundled Patch 1 are listed below: - UI Customization support  - A new developer’s guide is available for use in customizing the Contributor UI. Customizable UI components include the Dashboard, search views, tools bars, menus, and asset-forms. In addition, global or site specific configuration properties can be specified for controlling what is displayed in the UI. - Localization support – The contributor UI is localized for the following languages: French, German, Italian, Spanish, Brazilian Portuguese, Japanese, Korean, Simplified &Traditional Chinese - Developer tools (CSDT) now supports connection to a remote Sites server- Security updates including a request authentication filter to prevent CSRF attacks, REST API updates, and more.- Session replication support in the management user interfaces- Bug fixes Please refer to the release notes and documentation for more information.

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  • How Big Data and Social Won the Election

    - by Mike Stiles
    The story of big data’s influence on the outcome of the US Presidential election is worth a good look, because a) it’s a harbinger of things to come, and b) it’s an example of similar successes available to any enterprise seriously resourcing integrated big data, modeling, and data-driven execution on all assets, including social. Obama campaign manager Jim Messina fielded a data and analytics brain trust 5 times larger than 2008. At that time, there were numerous databases from various sources, few of them talking to each other. This time, the mission was to be metrics-centered and measure everything measurable, and in context with all the other data. Big data showed them exactly what they needed to know and told them what to do about it. It showed them women 40-49 on the west coast would donate big money if they got to eat with George Clooney. Women on the east coast would pony up to hang out with Sarah Jessica Parker. Extensive daily modeling showed them what kinds of email appeals, from who, and to whom, would prove most successful in raising cash, recruiting volunteers, and getting out the vote. Swing state voters were profiled and approached with more customized targeting that at any time in history. Ads were purchased on specific shows watched by the targets, increasing efficiency 14% over traditional media buys. For all the criticism of the candidate’s focus on appearing on comedy and entertainment shows, and local radio morning shows, that’s where the data sent them to reach the voters most likely to turn out for them. And then there was social. Again, more than in any other election, Facebook was used for virtual, highly efficient door-to-door canvasing. Facebook fans got pictures of friends in swing states and were asked to encourage them to act. Using that approach, 1 in 5 peer-to-peer appeals led to the desired action. Assumptions, gut, intuition, campaign experience, all took a backseat to strategy shifts solidly backed up by data. Zeroing in on demographics likely to back the President and tracking their mood daily literally changed the voter landscape. The Romney team watched Obama voters appear seemingly out of thin air. One Obama campaign aide said, “We ran the election 66,000 times every night.” Which brings us to your organization. If you’re starting to feel like the battle-cry of “but this is the way we’ve always done it” is starting to put you in an extremely vulnerable position, you’re right. Social has become a key communication tool of the 21st century. Failing to use it, or failing to invest in a deep understanding of who your customers and prospects are so the content you post there will achieve desired actions and results, will leave you waking up one morning wondering, “What happened?”@mikestilesPhoto stock.xchng

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  • How can you Add Value to your Mobile Apps?

    - by Carlos Chang
    Author: Craig Mikus, Sr. Director, Enterprise Mobile Solutions Seems like every customer is either building or planning to build mobile apps, especially customer facing apps. Why? Inevitably, all companies want to improve the customer experience through more quality interactions that drive customer satisfaction, customer loyalty, new revenue streams, and even improve the way they service their customers. What better way than mobile apps? Right? But how can customers add more value to these mobile apps to drive more business benefit? Look closely, the answer just might be right in front of you. Still need another clue? What’s the first 4 letters of mobile – mo-bi? Or pronounced differently, More BI. That’s right – add more business intelligence to your overall mobile strategy. In today’s customer centric world where customer interactions and personalization are critical, it’s important to leverage a BI strategy that complements and feeds into your mobile strategy. For example, I was recently talking to a customer that was implementing a data warehouse project focused customer analytics. Their goal was to understand who are their best customers and why, develop customer profiles, identify customer trends & patterns, identify cross sell opportunities, and much more. The company then wanted to feed this information to marketing for targeted campaigns and programs. As we continued to talk, I asked my contact if they had plans to feed this information into their customer facing mobile apps to personalize the apps, target their interactions, and hopefully drive customer loyalty and new revenue streams? Two minutes later, my contact was calling his mobile development teams. So my advice to everyone, as you establish your enterprise mobile strategy and goals, remember that “mo-BI” is a critical component to add value to your mobile apps! So make sure you have “mo BI” in your mobile strategy. As I come to think of it, did you ever notice that Big Data also starts with BI?

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  • Oracle Database 11g bevet&eacute;s k&ouml;zben: Val&oacute;s felhaszn&aacute;l&oacute;i tapasztalatok

    - by Lajos Sárecz
    Tavaly tartott Magyarországon is Upgrade Workshop-ot Mike Dietrich, aki az alábbi videóban néhány érdekes ügyfél sztorit oszt meg azzal kapcsolatban, miért érdemes Oracle Database 11g-re váltani, milyen elonyei származtak azoknak az ügyfeleknek, akik már túl vannak az upgrade folyamatán. Ha nem elég meggyozoek a külföldi példák, akkor 3 hét múlva a HOUG Konferencia “Korszeru adatközpontok” szekciójában magyar ügyfelek 11g upgrade történetei is megismerhetok lesznek.

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  • How-to get the binding for a tab in the Dynamic Tab Shell Template

    - by Frank Nimphius
    The Dynamic Tab Shell template does expose a method on the Tab.java class that allows you to get access to the ADF binding container for a tab. At least in theory this works, because in practice this call always returns a null value (a bug is filed for this). To work around the problem, you can use code similar to the following to get the ADF binding for a specific tab DCBindingContainer currentBinding = (DCBindingContainer) BindingContext.getCurrent().getCurrentBindingsEntry(); DCBindingContainer templateBinding = (DCBindingContainer)currentBinding.get("ptb1"); DCBindingContainer tabBinding= (DCBindingContainer)templateBinding.get("r"+0);  In the code line above, the tabBinding variable will hold the binding reference to the first tab in the dynamic tab shell template. Note that the tab doesn't need to be visible for this (which has to do with how the template works).  "ptb1" is the template reference name in the PageDef file (Executable section) of the template consumer view. Check this string in your page before using this code. If it differs, change it also in the code above. "r0" is the binding reference of the first tab in the template. Te last tab is referenced by "r14".  

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  • Webcast Series Part II: Integrated Infrastructure and Lifecycle Solutions for Capital Assets - A New Delivery Model

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif";} Register today for the second part of this webcast series on Thursday, November 29, 2012 10:00 a.m. PT/ 1:00 p.m. ET Project Portfolio Management solutions have immediate and lasting impact o both Provider’s and Contractor’s bottom lines by helping to manage the costs and risks of healthcare infrastructure projects from planning through handing-over and operating. During this Webcast, Integrated Infrastructure and Lifecycle Solutions for Capital Assets - A New Delivery Model, Garrett Harley and Thomas Koulouris will continue their discussion on Healthcare Infrastructure strategy changes and will cover the following topics: The shift in the Healthcare infrastructure strategy and how it will impact providers and contractors The Integrated Infrastructure & Lifecycle Solutions for Capital Assets and how these solutions help your business Communication and integration between providers and contractors and why it is so important to your bottom line The new integrated delivery system in Healthcare infrastructure and how Project Portfolio Management is so critical to the success of that system.

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  • New Coherence 12c White Paper: The Advantages of Coherence on Exalogic

    - by JuergenKress
    This white paper provides you with an overview of both Oracle Coherence and Oracle Exalogic Elastic Cloud, and how businesses can realize even greater benefits from these technologies when they are used in tandem. Get the white paper here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Coherence,OOW,Oracle OpenWorld,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • What is AddType application/x-httpd-php-source

    - by egor
    I have the apache2.0, PHP5.2.4 and the directive in the httpd.conf: AddType application/x-httpd-php-source .php .php3 .php4 .php5 .php6 AddType directive is used to maps the given filename extensions onto the specified content type. This is the only meaning of this directive. But why does this method switch off PHP handler, that assigned .php extensions, and I can view source code of scripts in my browser? And another: AddType application/x-httpd-php5 .php Why does this method switch on PHP handler? This simply must send header "Content-Type: application/x-httpd-php5" to my browser and this must be only meaning of directive AddType from mod_mime. I'm confused. Thanks for your replies.

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  • A Comparison of Store Layouts

    - by David Dorf
    Belus Capital Advisors is an independent stock market research firm that sometimes rolls up its sleeves and walks retail stores.  This month Brian Sozzi walked both Macy's and Sears and snapped pictures along the way.  The results are a good lesson in what to do and what not to do in retail.  The dichotomy between the two brands is stark, and Brian's pictures tell the stories of artistry and neglect.  For example, look at these two pictures: Where do you want to shop for sneakers?  The left picture shows the Finish Line store within Macy's and the right shows empty shelves at Sears.  The pictures really show the importance of assortments, in-stock inventory, and presentation.  Take a look at the two stories, and pay particular attention to the pictures of Sears. 19 Photos that Show the New Magic of Macy’s Sears is Vanishing from our Minds, the Shocking 18 Photos That Show Why

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  • Personalized Pricing

    - by David Dorf
    In past postings I've spent a fair amount of time talking about targeted promotions.  Using a complete view of the customer that includes purchase history, location history, and psychographics gleaned from social media, we can select the offer with the greatest chance of redemption.  This is done to influence shopping behavior, which might be introducing the consumer to a new product line, increasing their basket size, increasing frequency of purchases, etc. Safeway seems to be taking a slightly different approach with their personalized pricing.  In additional to offering electronic coupons and club card offers, they are also providing a personalized price for certain items based on purchase history.  So when Sally want to shop at Safeway, she first checks the "Just for U" website for three types of deals.  She starts by selecting manufacturer coupons to load into her loyalty card, then she checks the Club Card for offers like "buy one get one free." The third step is the interesting one.  Safeway will set a particular lower price for Sally good for 90 days on items she buys often.  Clearly this isn't enforcing a new behavior but rather instilling loyalty.  I would love to know exactly how they are determining the personalized price.  Of course bargain hunters can still stack the three offers so they can, for example, get their $4.99 Oatmeal for $0.72. I like this particular question and answer from their website's FAQ: My offers are not that great. Can I tell you what offers I need? That's a good idea. That functionality is not currently available, but we appreciate your input and are constantly improving our just for U program. Stay tuned for exciting enhancements! I suppose if Safeway is tracking all the purchases, they can easily determine whether the customer if profitable.  As long as the customer stays profitable, why not let them determine a few offers themselves?  Food for thought.

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  • The Raspberry Pi JavaFX In-Car System (Part 3)

    - by speakjava
    Ras Pi car pt3 Having established communication between a laptop and the ELM327 it's now time to bring in the Raspberry Pi. One of the nice things about the Raspberry Pi is the simplicity of it's power supply.  All we need is 5V at about 700mA, which in a car is as simple as using a USB cigarette lighter adapter (which is handily rated at 1A).  My car has two cigarette lighter sockets (despite being specified with the non-smoking package and therefore no actual cigarette lighter): one in the centre console and one in the rear load area.  This was convenient as my idea is to mount the Raspberry Pi in the back to minimise the disruption to the very clean design of the Audi interior. The first task was to get the Raspberry Pi to communicate using Wi-Fi with the ELM 327.  Initially I tried a cheap Wi-Fi dongle from Amazon, but I could not get this working with my home Wi-Fi network since it just would not handle the WPA security no matter what I did.  I upgraded to a Wi Pi from Farnell and this works very well. The ELM327 uses Ad-Hoc networking, which is point to point communication.  Rather than using a wireless router each connecting device has its own assigned IP address (which needs to be on the same subnet) and uses the same ESSID.  The settings of the ELM327 are fixed to an IP address of 192.168.0.10 and useing the ESSID, "Wifi327".  To configure Raspbian Linux to use these settings we need to modify the /etc/network/interfaces file.  After some searching of the web and a few false starts here's the settings I came up with: auto lo eth0 wlan0 iface lo inet loopback iface eth0 inet static     address 10.0.0.13     gateway 10.0.0.254     netmask 255.255.255.0 iface wlan0 inet static     address 192.168.0.1     netmask 255.255.255.0     wireless-essid Wifi327     wireless-mode ad-ho0 After rebooting, iwconfig wlan0 reported that the Wi-Fi settings were correct.  However, ifconfig showed no assigned IP address.  If I configured the IP address manually using ifconfig wlan0 192.168.0.1 netmask 255.255.255.0 then everything was fine and I was able to happily ping the IP address of the ELM327.  I tried numerous variations on the interfaces file, but nothing I did would get me an IP address on wlan0 when the machine booted.  Eventually I decided that this was a pointless thing to spend more time on and so I put a script in /etc/init.d and registered it with update-rc.d.  All the script does (currently) is execute the ifconfig line and now, having installed the telnet package I am able to telnet to the ELM327 via the Raspberry Pi.  Not nice, but it works. Here's a picture of the Raspberry Pi in the car for testing In the next part we'll look at running the Java code on the Raspberry Pi to collect data from the car systems.

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  • Some More New ADF Features in JDeveloper 11.1.2

    - by Steven Davelaar
    The official list of new features in JDeveloper 11.1.2 is documented here. While playing with JDeveloper 11.1.2 and scanning the web user interface developer's guide for 11.1.2, I noticed some additional new features in ADF Faces, small but might come in handy:  You can use the af:formatString and af:formatNamed constructs in EL expressions to use substituation variables. For example: <af:outputText value="#{af:formatString('The current user is: {0}',someBean.currentUser)}"/> See section 3.5.2 in web user interface guide for more info. A new ADF Faces Client Behavior tag: af:checkUncommittedDataBehavior. See section 20.3 in web user interface guide for more info. For this tag to work, you also need to set the  uncommittedDataWarning  property on the af:document tag. And this property has quite some issues as you can read here. I did a quick test, the alert is shown for a button that is on the same page, however, if you have a menu in a shell page with dynamic regions, then clicking on another menu item does not raise the alert if you have pending changes in the currently displayed region. For now, the JHeadstart implementation of pending changes still seems the best choice (will blog about that soon). New properties on the af:document tag: smallIconSource creates a so-called favicon that is displayed in front of the URL in the browser address bar. The largeIconSource property specifies the icon used by a mobile device when bookmarking the page to the home page. See section 9.2.5 in web user interface guide for more info. Also notice the failedConnectionText property which I didn't know but was already available in JDeveloper 11.1.1.4. The af:showDetail tag has a new property handleDisclosure which you can set to client for faster rendering. In JDeveloper 11.1.1.x, an expression like #{bindings.JobId.inputValue} would return the internal list index number when JobId was a list binding. To get the actual JobId attribute value, you needed to use #{bindings.JobId.attributeValue}. In JDeveloper 11.1.2 this is no longer needed, the #{bindings.JobId.inputValue} expression will return the attribute value corresponding with the selected index in the choice list. Did you discover other "hidden" new features? Please add them as comment to this blog post so everybody can benefit. 

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  • Where to install JDBC drivers in Hyperic Server

    - by Svish
    I have installed Hyperic Server 4.4.0 and I want to use an SQL plugin that connects to an Oracle database. To make this work on the Agent i had to download a JDBC driver for Oracle and put it in [agent-dir]/bundles/[bundle-dir]/pdk/lib. I can now run my plugin on the agent using java -jar hq-products.jar .... Now I want to add it so that it shows up in the server hq. I put the plugin in the appropriate directory and I can add it as a platform service. However, when i try to configure the plugin I get the following error: No suitable driver found for jdbc:oracle:thin:@blah.blah:blah:blah This is the same error I got on the client before I added the Oracle JDBC driver, so I assume that's the problem here too. But where do I put the JDBC drivers on the server?

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  • SOA Suite 11g Developers Cookbook Published

    - by Antony Reynolds
    SOA Suite 11g Developers Cookbook Available Just realized that I failed to mention that Matt & mine’s most recent book, the SOA Suite 11g Developers Cookbook was published over Christmas last year! In some ways this was an easier book to write than the Developers Guide, the hard bit was deciding what recipes to include.  Once we had decided that the writing of the book was pretty straight forward. The book focuses on areas that we felt we had neglected in the Developers Guide, and so there is more about Java integration and OSB, both of which we see a lot of questions about when working with customers. Amazon has a couple of reviews. Table of Contents Chapter 1: Building an SOA Suite ClusterChapter 2: Using the Metadata Service to Share XML ArtifactsChapter 3: Working with TransactionsChapter 4: Mapping DataChapter 5: Composite Messaging PatternsChapter 6: OSB Messaging PatternsChapter 7: Integrating OSB with JSONChapter 8: Compressed File Adapter PatternsChapter 9: Integrating Java with SOA SuiteChapter 10: Securing Composites and Calling Secure Web ServicesChapter 11: Configuring the Identity ServiceChapter 12: Configuring OSB to Use Foreign JMS QueuesChapter 13: Monitoring and Management

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  • ExaLogic 2.01 Implementations– partner resource kit & training material

    - by JuergenKress
    Are you working on ExaLogic 2.01 Implementations? Let us know, we are happy to support you! Please make sure that you contact us for dedicated technical support. Additional we added new material to the ExaLogic wiki page. Benefits of deploying Oracle e-Business Suite on Exalogic and Exadata.pdf Exalogic-security-1561688.pdf Oracle Exalogic Elastic Cloud Satement of direction.pdf (Oracle and partner confidential) ExaLogic 2.01 Training material For all material, please visit the WebLogic Community Workspace (WebLogic Community membership required). WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: ExaLogic,ExaLogic 2.01,ExaLogic kit,ExaLogic trianing,enablement,education,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Recording Available: What's New in ETPM v2.3.0?

    - by Wes Curtis
    Our team has published recordings for 'What's New in ETPM v2.3.1?' as well as overviews of features in a number of functional areas. Partners and customers who are considering implementing on or upgrading to recent versions like 2.3.1 have asked for a similar overview of the features available in ETPM v2.3.0 so they have a more complete view of what has been recently released. The What's New in ETPM v2.3.0? recording presents an overview of the features delivered in the ETPM v2.3.0 release. This recording was conducted in an ETPM v2.3.1 environment but the content focuses solely on those features new to ETPM v2.3.0.    

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  • Is your company successfully applying Application Lifecycle Management?

    - by Eric Nelson
    Two separate emails arrived in my Inbox. Email #1: The results of  detailed survey of UK ISVs which we had commissioned – what makes them tick etc. In that survey it stated “76% of ISVs do not use any ALM tools”. It also stated that of those that did, most only did the basics. I#m not surprised … but I am disappointed. Email #2: The wonderful Black Marble have gone all Xmasy and are offering Visual Studio ALM health checks with chances to win an Xbox 360 + Kinect each week of Dec. It therefore seemed obvious to me that I should do my little bit to address an obvious issue from Email #1 with an obvious solution from email #2. Check out 5 Great Reasons to get an ALM health check  and then to find out more, call 01274 300175 or visit http://www.blackmarble.com/XBoxElfCheck

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  • Customer Experience and BPM – From Efficiency to Engagement

    - by Ajay Khanna
    Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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  • How to remove Analyze option from the report in OBI 11.1.1.7.0 ?

    - by Varun
    Que) How to remove Analyze option from the report in OBI 11.1.1.7.0 ? Ans) You can change the properties of a dashboard and its pages. Specifically, you can: Change the style and description of the dashboard Add hidden named prompts to the dashboard and to its pages Specify which links (Analyze, Edit, Refresh, Print, Export, Add to Briefing Book, and Copy) are to be included with analyses at the dashboard level. Note that you can set these links at the dashboard page level and the analysis level, which override the links that you set at the dashboard level.  Rename, hide, reorder, set permissions for, and delete pages. Specify which accounts can save shared customizations and which accounts can assign default customizations for pages, and set account permissions. Specify whether the Add to Briefing Book option is to be included in the Page Options menu for pages. To change the properties of a dashboard and its pages: Edit the dashboard.  Click the Tools toolbar button and select Dashboard Properties. The "Dashboard Properties dialog" is displayed. Make the property changes that you want and click OK. Click the Save toolbar button.

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  • Airline mess - what a journey

    - by Mike Dietrich
    What a day, what a journey ... Flew this noon from Munich to Zuerich for catch my ongoing flight to San Francisco with Swiss. And that day did start very well as Lufthansa messed up the connection flight by 42 minutes for a 35 minute flight. And as I was obviously the only passenger connection to San Francisco nobody picked me up at the airplane to bring me directly to my connection as Swiss did for the 8 passengers connection to Miami. So I missed my flight. What a start - and many thanks to Lufthansa. I was not the only one missing a connection as Lufthansa/Swiss had canceled the flight before due to "technical problems". In Zuerich Swiss did rebook me via Frankfurt with Lufthansa to board a United Airlines flight to San Francisco. "Ouch" I thought. I had my share of experience with United already as they've messed up my luggage on the way to San Francisco some years ago and it took them five (!!!) days to fly my bag over and deliver it. But actually it was the only option today. So I said "Yes". A big mistake as I've learned later on. The Frankfurt flight was delayed as well "due to a late incoming aircraft". But there was plenty of time. And I went to the Swiss counter at the gate and let them check if my baggage is on that flight to Frankfurt. They've said "Yes". Boarding the plane with a delay of 45 minutes (the typical Lufthansa delay these days) I spotted my Rimowa trolley right next to the plane on the airfield. So I was sure that it will be send to Frankfurt. In Frankfurt I went to the United counter once it did open - had to go through the passport check they do for US flights as well - and they've said "Yes, your luggage is with us". Well ... Arriving in San Francisco with just a bit of a some minutes delay and a very fast immigration procedure I saw the first bags with Priority tags getting pushed to the baggage claim - but mine was not there. I did wait ... and wait ... and wait. Well, thanks United, you did it again!!! I flew twice in the past years United Airlines - and in both cases they've messed up my luggage on the way to San Francisco. How lovely is that ... Now the real fun started again as the lady at the "Lost and Found" counter for luggage spotted my luggage in her system in Zuerich - and told me it's supposed to be sent with LH1191 to Frankfurt on Sept 27. But this was yesterday in Europe - it's already Sept 28 - and I saw my luggage in front of the airplane. So I'd suppose it's in Frankfurt already. But what could she do? Nothing but doing the awful paperwork. And "No Mr Dietrich, we don't call international numbers". Thank you, United. Next time I'll try to get a contract for a US land line in advance. They can't even tell you which plane will bring your luggage. It may be tomorrow with UA flight arriving around 4pm in SFO. I'm looking forward to some hours in the wonderful United Airlines call center waiting line. Last time I did spend 60-90 minutes every day until I got my luggage. If it takes again that long then OOW will be over by then. I love airline travel - and especially with United Airlines. And by the way ... they gave us these nice fancy packages during the flight:  That looks good - what's in that box??? Yes, really ... a bag of potato chips. Pure fat - very healthy.  I doubt that I'll ever fly United Airlines again!!!

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