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  • 3CX behind UT7.1 using a callcentric.com SIP account

    - by Corey
    Has anyone had any luck with getting 3CX working behind UT7.1 with a SIP account from callcentric.com? I am willing to reset my current UT box back to defaults, and start from there. I have a static public IP assigned to the external interface. My internal addressing is 192.168.76.0 . My 3CX box has 192.168.76.17 . Would anyone be willing to give me a step by step of changes to make in UT / 3CX. I currently have my UT box unplugged, and have replaced it with a Linksys unit. I have port forwarding setup for… TCP/UDP 5060 to 192.168.76.17 UDP 9000-9049 to 192.168.76.17 … and everything works great. I also have additional external IPs available if that helps.

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  • How to make IIS7 stop adding etag to response headers?

    - by user20028
    For performance reasons, I'm using expire headers for static files (adding long expiration periods like 50 years or so). Now I'm trying to get rid of etag headers which are automatically added by IIS7. I've done some searching but it seems harder than what I thought (there doesn't seem to be a straight forward way). I found some workarounds but they all use httpmodules (which I'm keeping as a last resort). I strongly prefer to not get the etag header added in the first place. Did anyone manage to do this? Thanks

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  • Short Season, Long Models - Dealing with Seasonality

    - by Michel Adar
    Accounting for seasonality presents a challenge for the accurate prediction of events. Examples of seasonality include: ·         Boxed cosmetics sets are more popular during Christmas. They sell at other times of the year, but they rise higher than other products during the holiday season. ·         Interest in a promotion rises around the time advertising on TV airs ·         Interest in the Sports section of a newspaper rises when there is a big football match There are several ways of dealing with seasonality in predictions. Time Windows If the length of the model time windows is short enough relative to the seasonality effect, then the models will see only seasonal data, and therefore will be accurate in their predictions. For example, a model with a weekly time window may be quick enough to adapt during the holiday season. In order for time windows to be useful in dealing with seasonality it is necessary that: The time window is significantly shorter than the season changes There is enough volume of data in the short time windows to produce an accurate model An additional issue to consider is that sometimes the season may have an abrupt end, for example the day after Christmas. Input Data If available, it is possible to include the seasonality effect in the input data for the model. For example the customer record may include a list of all the promotions advertised in the area of residence. A model with these inputs will have to learn the effect of the input. It is possible to learn it specific to the promotion – and by the way learn about inter-promotion cross feeding – by leaving the list of ads as it is; or it is possible to learn the general effect by having a flag that indicates if the promotion is being advertised. For inputs to properly represent the effect in the model it is necessary that: The model sees enough events with the input present. For example, by virtue of the model lifetime (or time window) being long enough to see several “seasons” or by having enough volume for the model to learn seasonality quickly. Proportional Frequency If we create a model that ignores seasonality it is possible to use that model to predict how the specific person likelihood differs from average. If we have a divergence from average then we can transfer that divergence proportionally to the observed frequency at the time of the prediction. Definitions: Ft = trailing average frequency of the event at time “t”. The average is done over a suitable period of to achieve a statistical significant estimate. F = average frequency as seen by the model. L = likelihood predicted by the model for a specific person Lt = predicted likelihood proportionally scaled for time “t”. If the model is good at predicting deviation from average, and this holds over the interesting range of seasons, then we can estimate Lt as: Lt = L * (Ft / F) Considering that: L = (L – F) + F Substituting we get: Lt = [(L – F) + F] * (Ft / F) Which simplifies to: (i)                  Lt = (L – F) * (Ft / F)  +  Ft This latest expression can be understood as “The adjusted likelihood at time t is the average likelihood at time t plus the effect from the model, which is calculated as the difference from average time the proportion of frequencies”. The formula above assumes a linear translation of the proportion. It is possible to generalize the formula using a factor which we will call “a” as follows: (ii)                Lt = (L – F) * (Ft / F) * a  +  Ft It is also possible to use a formula that does not scale the difference, like: (iii)               Lt = (L – F) * a  +  Ft While these formulas seem reasonable, they should be taken as hypothesis to be proven with empirical data. A theoretical analysis provides the following insights: The Cumulative Gains Chart (lift) should stay the same, as at any given time the order of the likelihood for different customers is preserved If F is equal to Ft then the formula reverts to “L” If (Ft = 0) then Lt in (i) and (ii) is 0 It is possible for Lt to be above 1. If it is desired to avoid going over 1, for relatively high base frequencies it is possible to use a relative interpretation of the multiplicative factor. For example, if we say that Y is twice as likely as X, then we can interpret this sentence as: If X is 3%, then Y is 6% If X is 11%, then Y is 22% If X is 70%, then Y is 85% - in this case we interpret “twice as likely” as “half as likely to not happen” Applying this reasoning to (i) for example we would get: If (L < F) or (Ft < (1 / ((L/F) + 1)) Then  Lt = L * (Ft / F) Else Lt = 1 – (F / L) + (Ft * F / L)  

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  • Coarse Collision Detection in highly dynamic environment

    - by Millianz
    I'm currently working a 3D space game with A LOT of dynamic objects that are all moving (there is pretty much no static environment). I have the collision detection and resolution working just fine, but I am now trying to optimize the collision detection (which is currently O(N^2) -- linear search). I thought about multiple options, a bounding volume hierarchy, a Binary Spatial Partitioning tree, an Octree or a Grid. I however need some help with deciding what's best for my situation. A grid seems unfeasible simply due to the space requirements and cache coherence problems. Since everything is so dynamic however, it seems to be that trees aren't ideal either, since they would have to be completely rebuilt every frame. I must admit I never implemented a physics engine that required spatial partitioning, do I indeed need to rebuild the tree every frame (assuming that everything is constantly moving) or can I update the trees after integrating? Advice is much appreciated - to give some more background: You're flying a space ship in an asteroid field, and there are lots and lots of asteroids and some enemy ships, all of which shoot bullets. EDIT: I came across the "Sweep an Prune" algorithm, which seems like the right thing for my purposes. It appears like the right mixture of fast building of the data structures involved and detailed enough partitioning. This is the best resource I can find: http://www.codercorner.com/SAP.pdf If anyone has any suggestions whether or not I'm going in the right direction, please let me know.

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  • USB Device first mounted as root, then by user

    - by Petr Marek
    When I connect my Kindle, it shows up as an usb0 media, which I can read but not write (owner = root). However, if I do sudo umount /media/usb0, usb0 gets unmounted and a Kindle media gets mounted properly (is writable etc.). What can cause such strange behavior? It's not only with Kindle, but with Flash drives etc. as well. My /etc/fstab: # /etc/fstab: static file system information. # # Use 'blkid' to print the universally unique identifier for a # device; this may be used with UUID= as a more robust way to name devices # that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc nodev,noexec,nosuid 0 0 # / was on /dev/sda2 during installation UUID=595815c2-d882-4ec8-a2cd-cce70471167c / ext4 errors=remount-ro 0 1 # /boot was on /dev/sda6 during installation #UUID=1340a336-66ca-4743-a6e4-41a307af2dda /boot ext4 defaults 0 3 # swap was on /dev/sda5 during installation UUID=afa49f1d-d505-4166-82a2-2f44548a48c6 none swap sw 0 0 UUID=deb86039-528a-45f3-b5f9-ce528740c94e /data_hdd ext4 defaults 0 2 My groups: petr@sova:~$ groups petr petr : petr adm cdrom sudo dip plugdev fuse lpadmin sambashare bumblebee

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  • How I use RegExp in my Java program? [migrated]

    - by MIH1406
    I have the following string examples: 00001 1 12 123 00002 3 7 321 00003 99 23 332 00004 192 50 912 In a separate text file. Numbers are separated by tabs not spaces. I tried to read the file and print each line if it matches a given RegExp, but I could not find the suitable RegExp for these lines. private static void readFile() { String fileName = "processes.lst"; FileReader file = null; String result = ""; try { file = new FileReader(fileName); BufferedReader reader = new BufferedReader(file); String line = null; String regEx = "[0-9]\t[0-9]\t[0-9]\t[0-9]"; while((line = reader.readLine()) != null) { if(line.matches(regEx)) { result += "\n" + line; } } } catch(Exception e) { System.out.println(e.getMessage()); } finally { if(file != null) try { file.close(); } catch(Exception e) { System.out.println(e.getMessage()); } } System.out.println(result); } I ended up without any string being printed!!

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  • Commercial version of Freenet6

    - by grnbeagle
    I've been using Freenet6 from gogoNET to make my mobile device publicly accessible via IPv6. It works quite well except that the service is not as stable because it's non-commercial usage only as their servers are hosted for free by different operators around the world. Apparently gogoNET sells hardware called gogoSERVER which allows one to build a service similar to Freenet6. I've inquired their sales team, but they were unable to tell me which companies have a commercial, production-quality implementation of Freenet6. Specifically I'm looking for the following features in IPv6 service provider: Client-based IPv6 connectivity for mobile devices: gogoCLIENT (gw6c) is ideal for mobile devices since it allows a device to go online regardless of the device's location. API for account maintenance: so that we can create device accounts from our software Static IPv6 address: (or maybe I mean IPv4 address) by this I mean, just like gogoNET6 service (username.broker.freenet6.net), we want to provide our users with a permanent URL for their device Any info on commercial IPv6 service provider utilizing gogoSERVER is appreciated. Thanks.

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  • Mercurial mirror: abort: No such file or directory: http://[...]/00manifest.i

    - by Sridhar Ratnakumar
    I am trying to setup a daily mirror of a mercurial repository - code.python.org in particular - within our local network, and serve that via Apache HTTPD. On the remote host that hosts apache, I did this: $ cd /var/www $ hg clone http://code.python.org/hg/trunk/ On my macbook, I ran: $ hg -v clone http://remote/trunk/ (falling back to static-http) abort: No such file or directory: http://remote/trunk/.hg/store/00manifest.i Google does not show any relevant result for this particular error. I remember back in those days being able to setup Bazaar mirrors by a simple clone. Doesn't Mercurial work like that? How do I setup a mirror that must further act like a clone URL?

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  • Outlook 2007 GAL Phone List

    - by s15199d
    I just spent a lot of time populating Phone Numbers and Fax Numbers in our GAL/Active Directory. The goal of which was to replace our static *.xlsx file that we use as a corporate phone directory. I know I can see the GAL by clicking on the To... button, and I can see more specific info for a particular user, by adding them as a recipient and double-clicking their name in the To: field. Is there any way (inside Outlook) to have a laundry-list view of all users and phone/fax/mobile/address similar to the phone list view for contacts? Are there any other tools that might provide this functionality. I've used a GAL web interface before, but that cost $ and as I recall was challenging to manage.

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  • Reset / Remove - Google Keywords

    - by Herr Kaleun
    Summary: My site is ranking for filthy keywords and i would like to remove them from google ranking/keywords. Background: My server was hacked using the timthumb exploit/security vulnerability, apparently i was the last person on earth to read the news about the exploit, several months after it appeared. Anyway, the "hacker" was so friendly to modify the index.php file in such a fashion, that it generated random sexual oriented keywords if the website is fetched as google-bot. So if you would fetch it as google bot/it gets indexed, you would get randomly generated keywords like: sex videos teenager teen sex adult sex preteen A LINK TO A RANDOM CONTENT OF MY WEBPAGE anime sex videos a rough list something similar to that, about 180-200 per page. I've discovered it far too late, so that google had me indexed for the words "sex" and certain adult oriented keywords, about roughly 2000. I've removed all the content, toke the site down, replaced the index.php with a static HTML and added a "ERROR 410" title to the website so that the content is no longer here and removed permanently. I've also applied for a manual review of my website, about 1.5 months ago but still, the keywords are there, and very strange, some of the keyword rankings actually "improve" over time. Here are some screenshots from webmasters tools: Question: How can i remove this filthy keywords and re-rank my website as a "normal" website on the fastest way? I want to "REMOVE" the keywords if possible. Please help me or point me into a direction. Thank you

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  • Win7 Prof. Computer won't wake on lan via Magic Packet from outside network

    - by Michael
    Hi all. I just purchased a new computer running Windows 7 Professional x64. I'd like to save power by having it sleep after an hour, but I would also like to be able to Remote Desktop into it at my leisure. I set up a static IP and have port forwarding set up on the router. If the computer is awake, the RDP connection works just fine. I downloaded and installed Wake-On-Lan thanks to this article If I put my new computer to sleep and send the magic packet from my old computer inside of my home network it wakes up. If I do the same thing, however, from my work computer outside the network it does not. I figured the Firewall was blocking the incoming traffic, but nothing in the Windows Firewall logs points to this happening. I'm wondering if anyone has any suggestions or any tests I can run through in order to narrow down what the problem might be. Thanks in advance for any help you might be able to offer.

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  • Netsh commands not working on remote computer

    - by Mike Christiansen
    Hello, At work, we are in the process of migrating over 200 computers from static IPs to DHCP. The DHCP server is configured. My biggest hurdle is physically going to every single computer in the area and configuring them all for DHCP. I am trying to use netsh to accomplish this. However, I cannot even seem to set one computer to DHCP remotely. The command I am trying is: netsh -r COMPUTERNAME interface ip set address name="Local Area Connection" source=dhcp netsh -r COMPUTERNAME interface ip set dns name="Local Area Connection" source=dhcp This results in the error The following command was not found: interface ip set address "name=Local Area Connection" source=dhcp. Any ideas?

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  • can ping, but not SSH

    - by Matt
    So I have NetworkManager, connected to an AP on wlan1. I have wlan0 connected to a AdHoc network. I have Firestarter sharing my inet on the Adhoc. I have my ipod connected to wlan0, IP 10.42.43.101. wlan0 Link encap:Ethernet HWaddr ac:xx:12:81:7f:xx inet addr:10.42.43.1 Bcast:10.255.255.255 Mask:255.0.0.0 wlan1 Link encap:Ethernet HWaddr 00:xx:b3:98:f2:xx inet addr:10.0.1.61 Bcast:10.0.1.255 Mask:255.255.255.0 Now, I can ping my Jailbroken, SSH-enabled and running ipod touch: matt: ~ $ ping 10.42.43.101 PING 10.42.43.101 (10.42.43.101) 56(84) bytes of data. 64 bytes from 10.42.43.101: icmp_req=1 ttl=64 time=168 ms 64 bytes from 10.42.43.101: icmp_req=2 ttl=64 time=256 ms 64 bytes from 10.42.43.101: icmp_req=3 ttl=64 time=151 ms ^C --- 10.42.43.101 ping statistics --- 3 packets transmitted, 3 received, 0% packet loss, time 1999ms rtt min/avg/max/mdev = 151.465/191.979/256.316/46.003 But I cannot SSH it: $ ssh [email protected] -vv OpenSSH_5.8p1 Debian-1ubuntu3, OpenSSL 0.9.8o 01 Jun 2010 debug1: Reading configuration data /etc/ssh/ssh_config debug1: Applying options for * debug2: ssh_connect: needpriv 0 debug1: Connecting to 10.42.43.101 [10.42.43.101] port 22. It just stays there till I ^C it.. Here's my routing: $ ip route show 10.0.1.0/24 dev wlan1 proto kernel scope link src 10.0.1.61 metric 2 10.0.1.0/24 dev wlan1 proto kernel scope link src 10.0.1.61 metric 319 169.254.0.0/16 dev vboxnet0 proto kernel scope link src 169.254.128.223 metric 204 10.0.0.0/8 dev wlan0 proto kernel scope link src 10.42.43.1 default via 10.0.1.1 dev wlan1 proto static default via 10.0.1.1 dev wlan1 metric 319

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  • How to run the pixel shader effcet??

    - by Yashwinder
    Below stated is the code for my pixel shader which I am rendering after the vertex shader. I have set the wordViewProjection matrix in my program but I don't know to set the progress variable i.e in my pixel shader file which will make the image displayed by the help of a quad to give out transition effect. Here is the code for my pixel shader program::: As my pixel shader is giving a static effect and now I want to use it to give some effect. So for this I have to add a progress variable in my pixel shader and initialize to the Constant table function i.e constantTable.SetValue(D3DDevice,"progress",progress ); I am having the problem in using this function for progress in my program. Anybody know how to set this variable in my program. And my new pixel Shader code is float progress : register(C0); sampler2D implicitInput : register(s0); sampler2D oldInput : register(s1); struct VS_OUTPUT { float4 Position : POSITION; float4 Color : COLOR0; float2 UV : TEXCOORD 0; }; float4 Blinds(float2 uv) { if(frac(uv.y * 5) < progress) { return tex2D(implicitInput, uv); } else { return tex2D(oldInput, uv); } } // Pixel Shader { return Blinds(input.UV); }

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  • Scale a game object to Bounds

    - by Spikeh
    I'm trying to scale a lot of dynamically created game objects in Unity3D to the bounds of a sphere collider, based on the size of their current mesh. Each object has a different scale and mesh size. Some are bigger than the AABB of the collider, and some are smaller. Here's the script I've written so far: private void ScaleToCollider(GameObject objectToScale, SphereCollider sphere) { var currentScale = objectToScale.transform.localScale; var currentSize = objectToScale.GetMeshHierarchyBounds().size; var targetSize = (sphere.radius * 2); var newScale = new Vector3 { x = targetSize * currentScale.x / currentSize.x, y = targetSize * currentScale.y / currentSize.y, z = targetSize * currentScale.z / currentSize.z }; Debug.Log("{0} Current scale: {1}, targetSize: {2}, currentSize: {3}, newScale: {4}, currentScale.x: {5}, currentSize.x: {6}", objectToScale.name, currentScale, targetSize, currentSize, newScale, currentScale.x, currentSize.x); //DoorDevice_meshBase Current scale: (0.1, 4.0, 3.0), targetSize: 5, currentSize: (2.9, 4.0, 1.1), newScale: (0.2, 5.0, 13.4), currentScale.x: 0.125, currentSize.x: 2.869114 //RedControlPanelForAirlock_meshBase Current scale: (1.0, 1.0, 1.0), targetSize: 5, currentSize: (0.0, 0.3, 0.2), newScale: (147.1, 16.7, 25.0), currentScale.x: 1, currentSize.x: 0.03400017 objectToScale.transform.localScale = newScale; } And the supporting extension method: public static Bounds GetMeshHierarchyBounds(this GameObject go) { var bounds = new Bounds(); // Not used, but a struct needs to be instantiated if (go.renderer != null) { bounds = go.renderer.bounds; // Make sure the parent is included Debug.Log("Found parent bounds: " + bounds); //bounds.Encapsulate(go.renderer.bounds); } foreach (var c in go.GetComponentsInChildren<MeshRenderer>()) { Debug.Log("Found {0} bounds are {1}", c.name, c.bounds); if (bounds.size == Vector3.zero) { bounds = c.bounds; } else { bounds.Encapsulate(c.bounds); } } return bounds; } After the re-scale, there doesn't seem to be any consistency to the results - some objects with completely uniform scales (x,y,z) seem to resize correctly, but others don't :| Its one of those things I've been trying to fix for so long I've lost all grasp on any of the logic :| Any help would be appreciated!

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  • [SOLVED]Need help with remote dekstop - Limit the computers you can access server from

    - by stirredo
    I have a windows server 2003 computer that is accessed by remote desktop connection. To access the server all you need to know is the IP address of the computer. I want to limit the computers that can access the windows server computer to authorized computers only. The authorized computers won't have static IPs, so I cannot limit them on basis of IP address. Can I limit them on basis of MAC id perhaps? I won't mind using third party solution like Teamviewer or Logmein etc. So How can I solve this problem? EDIT: Found a possible solution in team viewer. Team viewer creates a unique partner ID for the computer it is installed on. It has an option for allowing only authorized partner IDs to access the computer. Problem solved.

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  • Partial recalculation of visibility on a 2D uniform grid

    - by Martin Källman
    Problem Imagine that we have a 2D uniform grid of dimensions N x N. For this grid we have also pre-computed a visibility look-up table, e.g. with DDA, which answers the boolean query is cell X visible from cell Y? The look-up table is a complete graph KN of the cells V in the grid, with each edge E being a binary value denoting the visibility between its vertices. Question If any given cell has its visibility modified, is it possible to extract the subset Edelta of edges which must have their visibility recomputed due to the change, so as to avoid a full-on recomputation for the entire grid? (Which is N(N-1) / 2 or N2 depending on the implementation) Update If is not possible to solve thi in closed form, then maintaining a separate mapping of each cell and every cell pair who's line intersects said cell might also be an option. This obviously consumes more memory, but the data is static. The increased memory requirement could be reduced by introducing a hierarchy, subdividing the grid into smaller parts, and by doing so the above mapping can be reused for each sub-grid. This would come at a cost in terms of increased computation relative to the number of subdivisions; also requiring a resumable ray-casting algorithm.

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  • Can't Mount Phone, "according to mtab, /dev/sdb1 is already mounted on /"

    - by RPG Master
    My myTouch Slide wasn't mounting, so I decided to open Disk Utility. My phone shows up but when I click "Mount" it gives me this error: Error mounting: mount exited with exit code 1: helper failed with: mount: according to mtab, /dev/sdb1 is already mounted on / mount failed Here's my mtab: /dev/sdb1 / ext4 rw,errors=remount-ro,commit=0 0 0 proc /proc proc rw,noexec,nosuid,nodev 0 0 none /sys sysfs rw,noexec,nosuid,nodev 0 0 fusectl /sys/fs/fuse/connections fusectl rw 0 0 none /sys/kernel/debug debugfs rw 0 0 none /sys/kernel/security securityfs rw 0 0 none /dev devtmpfs rw,mode=0755 0 0 none /dev/pts devpts rw,noexec,nosuid,gid=5,mode=0620 0 0 none /dev/shm tmpfs rw,nosuid,nodev 0 0 none /var/run tmpfs rw,nosuid,mode=0755 0 0 none /var/lock tmpfs rw,noexec,nosuid,nodev 0 0 binfmt_misc /proc/sys/fs/binfmt_misc binfmt_misc rw,noexec,nosuid,nodev 0 0 gvfs-fuse-daemon /home/matthew/.gvfs fuse.gvfs-fuse-daemon rw,nosuid,nodev,user=matthew 0 0 /dev/sdg1 /media/Seagate\040GoFlex ext4 rw,nosuid,nodev,uhelper=udisks 0 0 EDIT: Here's my fstab: # /etc/fstab: static file system information. # # Use 'blkid -o value -s UUID' to print the universally unique identifier # for a device; this may be used with UUID= as a more robust way to name # devices that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc nodev,noexec,nosuid 0 0 /dev/sda1 / ext4 errors=remount-ro 0 1 # swap was on /dev/sda5 during installation UUID=3b0db205-2bdb-4c98-a506-6bdd3520d540 none swap sw 0 0

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  • Junit test bluej [closed]

    - by user1721929
    Can someone make a junit test of this? public class PersonName { int NumberNames(String wholename) { // store the name passed in to the method String testname=wholename; // initialize number of names found int numnames=0; // on each iteration remove one name while(testname.length()>numnames) { // take the "white space" from the beginning and end testname = testname.trim(); // determine the position of the first blank // .. end of the first word int posBlank= testname.indexOf(' '); // cut off word /** * it continues to the stop sign because that is where you commanded it to end */ testname=testname.substring(posBlank+1,testname.length()); // System.out.println(numnames); // System.out.println(testname); numnames++; System.out.println(testname); } return numnames; } public static void main(String args[]) { PersonName One= new PersonName(); System.out.println(One.NumberNames("Bobby")); System.out.println(One.NumberNames("Bobby Smith")); System.out.println(One.NumberNames("Bobby L. Smith")); System.out.println(One.NumberNames(" Bobby Paul Smith Jr. ")); } }

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Create 301 Redirection in Amazon Route 53 for Wildcard Subdomains

    - by Eric Yin
    My domain name hosted on Route 53 DNS. Amazon has a guide to do 301 redirection for www. To naked domain by point www. version to a S3 static website with 301 setted up. My question is, how can I have *.domain.com all have 301 redirec to naked domain name. I guess either: Some way to get all wildcard subdomains end up into one S3 bucket, how? Or: Use CloudFront on the www. version S3 site and put wildcard subdomains on the CloudFront, but how? Or: There's some hidden settings just lies on Router 53, then where? Or: use EC2, better not suggest me this, too costing for this task. Please advice.

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  • ODI 12c - Aggregating Data

    - by David Allan
    This posting will look at the aggregation component that was introduced in ODI 12c. For many ETL tool users this shouldn't be a big surprise, its a little different than ODI 11g but for good reason. You can use this component for composing data with relational like operations such as sum, average and so forth. Also, Oracle SQL supports special functions called Analytic SQL functions, you can use a specially configured aggregation component or the expression component for these now in ODI 12c. In database systems an aggregate transformation is a transformation where the values of multiple rows are grouped together as input on certain criteria to form a single value of more significant meaning - that's exactly the purpose of the aggregate component. In the image below you can see the aggregate component in action within a mapping, for how this and a few other examples are built look at the ODI 12c Aggregation Viewlet here - the viewlet illustrates a simple aggregation being built and then some Oracle analytic SQL such as AVG(EMP.SAL) OVER (PARTITION BY EMP.DEPTNO) built using both the aggregate component and the expression component. In 11g you used to just write the aggregate expression directly on the target, this made life easy for some cases, but it wan't a very obvious gesture plus had other drawbacks with ordering of transformations (agg before join/lookup. after set and so forth) and supporting analytic SQL for example - there are a lot of postings from creative folks working around this in 11g - anything from customizing KMs, to bypassing aggregation analysis in the ODI code generator. The aggregate component has a few interesting aspects. 1. Firstly and foremost it defines the attributes projected from it - ODI automatically will perform the grouping all you do is define the aggregation expressions for those columns aggregated. In 12c you can control this automatic grouping behavior so that you get the code you desire, so you can indicate that an attribute should not be included in the group by, that's what I did in the analytic SQL example using the aggregate component. 2. The component has a few other properties of interest; it has a HAVING clause and a manual group by clause. The HAVING clause includes a predicate used to filter rows resulting from the GROUP BY clause. Because it acts on the results of the GROUP BY clause, aggregation functions can be used in the HAVING clause predicate, in 11g the filter was overloaded and used for both having clause and filter clause, this is no longer the case. If a filter is after an aggregate, it is after the aggregate (not sometimes after, sometimes having).  3. The manual group by clause let's you use special database grouping grammar if you need to. For example Oracle has a wealth of highly specialized grouping capabilities for data warehousing such as the CUBE function. If you want to use specialized functions like that you can manually define the code here. The example below shows the use of a manual group from an example in the Oracle database data warehousing guide where the SUM aggregate function is used along with the CUBE function in the group by clause. The SQL I am trying to generate looks like the following from the data warehousing guide; SELECT channel_desc, calendar_month_desc, countries.country_iso_code,       TO_CHAR(SUM(amount_sold), '9,999,999,999') SALES$ FROM sales, customers, times, channels, countries WHERE sales.time_id=times.time_id AND sales.cust_id=customers.cust_id AND   sales.channel_id= channels.channel_id  AND customers.country_id = countries.country_id  AND channels.channel_desc IN   ('Direct Sales', 'Internet') AND times.calendar_month_desc IN   ('2000-09', '2000-10') AND countries.country_iso_code IN ('GB', 'US') GROUP BY CUBE(channel_desc, calendar_month_desc, countries.country_iso_code); I can capture the source datastores, the filters and joins using ODI's dataset (or as a traditional flow) which enables us to incrementally design the mapping and the aggregate component for the sum and group by as follows; In the above mapping you can see the joins and filters declared in ODI's dataset, allowing you to capture the relationships of the datastores required in an entity-relationship style just like ODI 11g. The mix of ODI's declarative design and the common flow design provides for a familiar design experience. The example below illustrates flow design (basic arbitrary ordering) - a table load where only the employees who have maximum commission are loaded into a target. The maximum commission is retrieved from the bonus datastore and there is a look using employees as the driving table and only those with maximum commission projected. Hopefully this has given you a taster for some of the new capabilities provided by the aggregate component in ODI 12c. In summary, the actions should be much more consistent in behavior and more easily discoverable for users, the use of the components in a flow graph also supports arbitrary designs and the tool (rather than the interface designer) takes care of the realization using ODI's knowledge modules. Interested to know if a deep dive into each component is interesting for folks. Any thoughts? 

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  • Monitor network connectivity in WP7 apps

    - by Daniel Moth
    Most interesting Windows Phone apps rely on some network service for their functionality. So at some point in your app you may need to know programmatically if there is network connection available or not. For example, the Translator by Moth app relies on the Bing Translation service for translations. When a request for translation (text or voice) is made, the network call may fail. The failure reason is not evident from any of the return results, so I check the connection to see if it is present. Dependent on that, a different message is shown to the user. Before the translation phase is even reached, at the app start up time the Bing service is queried for its list of  languages; in that case I don't want to show the user a message and instead want to be notified when the network is available in order to send the query out again. So for those two requirements (which I imagine are common in other apps) I wrote a simple wrapper MyNetwork static class to the framework APIs: Call once MyNetwork.MonitorNetworkAvailability() method so it monitors the network change At any time check the MyNetwork.IsConnected property to check for network presence Subscribe to its MyNetwork.ConnectionEstablished event Optionally, during debugging use its MyNetwork.ChangeStatus method to simulate a change in network status As usual, there may be better ways to achieve this, but this class works perfectly for my scenarios. You can download the code here: MyNetworks.cs. Comments about this post welcome at the original blog.

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  • Supporting copy 'n paste in your Windows Phone app

    - by Daniel Moth
    Some Windows Phone 7 owners already have the NoDo update, and others are getting it soon. This update brings, among other things, copy & paste support for text boxes. The user taps on a piece of text (and can drag in either direction to select more/less words), a popup icon appears that when tapped copies the text to the clipboard, and then at any app that shows the soft input panel there is an icon option to paste the copied text into the associated textbox. For more read this 'how to'. Note that there is no programmatic access to the clipboard, only the end user experience I just summarized, so there is nothing you need to do for your app's textboxes to support copy & paste: it just works. The only issue may be if in your app you use static TextBlock controls, for which the copy support will not appear, of course. That was the case with my Translator by Moth app where the translated text appears in a TextBlock. So, I wanted the user to be able to copy directly from the translated text (without offering an editable TextBox for an area where user input does not make sense). Take a look at a screenshot of my app before I made any changes to it. I then made changes to it preserving the look and feel, yet with additional copy support (see screenshot on the right)! So how did I achieve that? Simply by using my co-author's template (thanks Peter!): Copyable TextBlock for Windows Phone.   (aside: in my app even without this change there is a workaround, the user could use the "swap" feature to swap the source and target, so they can copy from the text box) Comments about this post welcome at the original blog.

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  • How to implement fast search on Azure Blob?

    - by Vicky
    I am done with writing the code to upload files (text files) to azure blob storage. Now I want to provide search based on text files content. For ex. If I search for "Hello" then the name of files that contains "Hello" words should appear in search result. Here my code to search class BlobSearch { static void Main(string[] args) { string searchText = "Hello"; CloudStorageAccount account = CloudStorageAccount.Parse(azureConString); CloudBlobClient blobClient = account.CreateCloudBlobClient(); CloudBlobContainer blobContainer = blobClient.GetContainerReference("MyBlobContainer"); blobContainer.FetchAttributes(); var blobItemList = blobContainer.ListBlobs(); foreach (var item in blobItemList) { string line = string.Empty; CloudBlockBlob blockBlob = blobContainer.GetBlockBlobReference(item.Uri.ToString()); if(blockBlob.Name.Contains(".txt")) { int lineno = 1; using (var stream = blockBlob.OpenRead()) { using (StreamReader reader = new StreamReader(stream)) { while ((line = reader.ReadLine()) != null) { if (line.IndexOf(searchText) != -1) { Console.WriteLine("Line : " + lineno +" => "+ blockBlob.Name); } lineno++; } } } } } Console.WriteLine("SEARCH COMPLETE"); Console.ReadLine(); } } Above code is working but it is too slow. Is there any way to do it faster or Can improve above code.

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