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• ISACA Webcast follow up: Managing High Risk Access and Compliance with a Platform Approach to Privileged Account Management

  - by Darin Pendergraft

  Last week we presented how Oracle Privileged Account Manager (OPAM) could be used to manage high risk, privileged accounts.  If you missed the webcast, here is a link to the replay: ISACA replay archive (NOTE: you will need to use Internet Explorer to view the archive) For those of you that did join us on the call, you will know that I only had a little bit of time for Q&A, and was only able to answer a few of the questions that came in.  So I wanted to devote this blog to answering the outstanding questions.  Here they are. 1. Can OPAM track admin or DBA activity details during a password check-out session? Oracle Audit Vault is monitoring these activities which can be correlated to check-out events. 2. How would OPAM handle simultaneous requests? OPAM can be configured to allow for shared passwords.  By default sharing is turned off. 3. How long are the passwords valid?  Are the admins required to manually check them in? Password expiration can be configured and set in the password policy according to your corporate standards.  You can specify if you want forced check-in or not. 4. Can 2-factor authentication be used with OPAM? Yes - 2-factor integration with OPAM is provided by integration with Oracle Access Manager, and Oracle Adaptive Access Manager. 5. How do you control access to OPAM to ensure that OPAM admins don't override the functionality to access privileged accounts? OPAM provides separation of duties by using Admin Roles to manage access to targets and privileged accounts and to control which operations admins can perform. 6. How and where are the passwords stored in OPAM? OPAM uses Oracle Platform Security Services (OPSS) Credential Store Framework (CSF) to securely store passwords.  This is the same system used by Oracle Applications. 7. Does OPAM support hierarchical/level based privileges?  Is the log maintained for independent review/audit? Yes. OPAM uses the Fusion Middleware (FMW) Audit Framework to store all OPAM related events in a dedicated audit database.  8. Does OPAM support emergency access in the case where approvers are not available until later? Yes.  OPAM can be configured to release a password under a "break-glass" emergency scenario. 9. Does OPAM work with AIX? Yes supported UNIX version are listed in the "certified component section" of the UNIX connector guide at:http://docs.oracle.com/cd/E22999_01/doc.111/e17694/intro.htm#autoId0 10. Does OPAM integrate with Sun Identity Manager? Yes.  OPAM can be integrated with SIM using the REST  APIs.  OPAM has direct integration with Oracle Identity Manager 11gR2. 11. Is OPAM available today and what does it cost? Yes.  OPAM is available now.  Ask your Oracle Account Manager for pricing. 12. Can OPAM be used in SAP environments? Yes, supported SAP version are listed in the "certified component section" of the SAP  connector guide here: http://docs.oracle.com/cd/E22999_01/doc.111/e25327/intro.htm#autoId0 13. How would this product integrate, if at all, with access to a particular field in the DB that need additional security such as SSN's? OPAM can work with DB Vault and DB Firewall to provide the fine grained access control for databases. 14. Is VM supported? As a deployment platform Oracle VM is supported. For further details about supported Virtualization Technologies see Oracle Fusion Middleware Supported System configurations here: http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-certification-100350.html 15. Where did this (OPAM) technology come from? OPAM was built by Oracle Engineering. 16. Are all Linux flavors supported?  How about BSD? BSD is not supported. For supported UNIX version see the "certified component section" of the UNIX connector guide http://docs.oracle.com/cd/E22999_01/doc.111/e17694/intro.htm#autoId0 17. What happens if users don't check passwords in at the end of a work task? In OPAM a time frame can be defined how long a password can be checked out. The security admin can force a check-in at any given time. 18. is MySQL supported? Yes, supported DB version are listed in the "certified component section" of the DB connector guide here: http://docs.oracle.com/cd/E22999_01/doc.111/e28315/intro.htm#BABGJJHA 19. What happens when OPAM crashes and you need to use the password? OPAM can be configured for high availability, but if required, OPAM data can be backed up/recovered.  See the OPAM admin guide. 20. Is OPAM Standalone product or does it leverage other components from IDM? OPAM can be run stand-alone, but will also leverage other IDM components

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• In the Groove: PASS Board Year 1, Q3

  - by Denise McInerney

  It's nine months into my first year on the PASS Board and I feel like I've found my rhythm. I've accomplished one of the goals I set out for the year and have made progress on others. Here's a recap of the last few months. Anti-Harassment Policy & Process Completed In April I began work on a Code of Conduct for the PASS Summit. The Board had several good discussions and various PASS members provided feedback. You can read more about that in this blog post. Since the document was focused on issues of harassment we renamed it the "Anti-Harassment Policy " and it was approved by the Board in August. The next step was to refine the guideliness and process for enforcement of the AHP. A subcommittee worked on this and presented an update to the Board at the September meeting. You can read more about that in this post, and you can find the process document here. Global Growth Expanding PASS' reach and making the organization relevant to SQL Server communities around the world has been a focus of the Board's work in 2012. We took the Global Growth initiative out to the community for feedback, and everyone on the Board participated, via Twitter chats, Town Hall meetings, feedback forums and in-person discussions. This community participation helped shape and refine our plans. Implementing the vision for Global Growth goes across all portfolios. The Virtual Chapters are well-positioned to help the organization move forward in this area. One outcome of the Global Growth discussions with the community is the expansion of two of the VCs from country-specific to language-specific. Thanks to the leadership in Brazil & Mexico for taking the lead here. I look forward to continued success for the Portuguese- and Spanish-language Virtual Chapters. Together with the Global Chinese VC PASS is off to a good start in making the VC's truly global. Virtual Chapters The VCs continue to grow and expand. Volunteers recently rebooted the Azure and Virutalization VCs, and a new  Education VC will be launching soon. Every week VCs offer excellent free training on a variety of topics. It's the dedication of the VC leaders and volunteers that make all this possible and I thank them for it. Board meeting The Board had an in-person meeting in September in San Diego, CA.. As usual we covered a number of topics including governance changes to support Global Growth, the upcoming Summit, 2013 events and the (then) upcoming PASS election. Next Up Much of the last couple of months has been focused on preparing for the PASS Summit in Seattle Nov. 6-9. I'll be there all week;  feel free to stop me if you have a question or concern, or just to introduce yourself.  Here are some of the places you can find me: VC Leaders Meeting Tuesday 8:00 am the VC leaders will have a meeting. We'll review some of the year's highlights and talk about plans for the next year Welcome Reception The VCs will be at the Welcome Reception in the new VC Lounge. Come by, learn more about what the VCs have to offer and meet others who share your interests. Exceptional DBA Awards Party I'm looking forward to seeing PASS Women in Tech VC leader Meredith Ryan receive her award at this event sponsored by Red Gate Session Presentation I will be presenting a spotlight session entitled "Stop Bad Data in Its OLTP Tracks" on Wednesday at 3:00 p.m. Exhibitor Reception This reception Wednesday evening in the Expo Hall is a great opportunity to learn more about tools and solutions that can help you in your job. Women in Tech Luncheon This year marks the 10th WIT Luncheon at PASS. I'm honored to be on the panel with Stefanie Higgins, Kevin Kline, Kendra Little and Jen Stirrup. This event is on Thursday at 11:30. Community Appreciation Party Thursday evening don't miss this event thanking all of you for everthing you do for PASS and the community. This year we will be at the Experience Music Project and it promises to be a fun party. Board Q & A Friday  9:45-11:15  am the members of the Board will be available to answer your questions. If you have a question for us, or want to hear what other members are thinking about, come by room 401 Friday morning.

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• JQuery + WCF + HTTP 404 Error

  - by hangar18

  HI All, I've searched high and low and finally decided to post a query here. I'm writing a very basic HTML page from which I'm trying to call a WCF service using jQuery and parse it using JSON. Service: IMyDemo.cs [ServiceContract] public interface IMyDemo { [WebInvoke(Method = "POST", BodyStyle = WebMessageBodyStyle.WrappedRequest, ResponseFormat = WebMessageFormat.Json)] Employee DoWork(); [OperationContract] [WebInvoke(Method = "POST", BodyStyle = WebMessageBodyStyle.WrappedRequest, ResponseFormat = WebMessageFormat.Json)] Employee GetEmp(int age, string name); } [DataContract] public class Employee { [DataMember] public int EmpId { get; set; } [DataMember] public string EmpName { get; set; } [DataMember] public int EmpSalary { get; set; } } MyDemo.svc.cs public Employee DoWork() { // Add your operation implementation here Employee obj = new Employee() { EmpSalary = 12, EmpName = "SomeName" }; return obj; } public Employee GetEmp(int age, string name) { Employee emp = new Employee(); if (age > 0) emp.EmpSalary = 12 + age; if (!string.IsNullOrEmpty(name)) emp.EmpName = "Server" + name; return emp; } WEb.Config <system.serviceModel> <services> <service behaviorConfiguration="EmployeesBehavior" name="MySample.MyDemo"> <endpoint address="" binding="webHttpBinding" contract="MySample.IMyDemo" behaviorConfiguration="EmployeesBehavior"/> </service> </services> <behaviors> <serviceBehaviors> <behavior name="EmployeesBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="true" /> </behavior> </serviceBehaviors> <endpointBehaviors> <behavior name="EmployeesBehavior"> <webHttp/> </behavior> </endpointBehaviors> </behaviors> <serviceHostingEnvironment multipleSiteBindingsEnabled="true" /> </system.serviceModel> MyDemo.htm <head> <title></title> <script type="text/javascript" language="javascript" src="Scripts/jquery-1.4.1.js"></script> <script type="text/javascript" language="javascript" src="Scripts/json.js"></script> <script type="text/javascript"> //create a global javascript object for the AJAX defaults. debugger; var ajaxDefaults = {}; ajaxDefaults.base = { type: "POST", timeout : 1000, dataFilter: function (data) { //see http://encosia.com/2009/06/29/never-worry-about-asp-net-ajaxs-d-again/ data = JSON.parse(data); //use the JSON2 library if you aren’t using FF3+, IE8, Safari 3/Google Chrome return data.hasOwnProperty("d") ? data.d : data; }, error: function (xhr) { //see if (!xhr) return; if (xhr.responseText) { var response = JSON.parse(xhr.responseText); //console.log works in FF + Firebug only, replace this code if (response) alert(response); else alert("Unknown server error"); } } }; ajaxDefaults.json = $.extend(ajaxDefaults.base, { //see http://encosia.com/2008/03/27/using-jquery-to-consume-aspnet-json-web-services/ contentType: "application/json; charset=utf-8", dataType: "json" }); var ops = { baseUrl: "/MyService/MySample/MyDemo.svc/", doWork: function () { //see http://api.jquery.com/jQuery.extend/ var ajaxOptions = $.extend(ajaxDefaults.json, { url: ops.baseUrl + "DoWork", data: "{}", success: function (msg) { console.log("success"); console.log(typeof msg); if (typeof msg !== "undefined") { console.log(msg); } } }); $.ajax(ajaxOptions); return false; }, getEmp: function () { var ajaxOpts = $.extend(ajaxDefaults.json, { url: ops.baseUrl + "GetEmp", data: JSON.stringify({ age: 12, name: "NameName" }), success: function (msg) { $("span#lbl").html("age: " + msg.Age + "name:" + msg.Name); } }); $.ajax(ajaxOpts); return false; } } </script> </head> <body> <span id="lbl">abc</span> <br /><br /> <input type="button" value="GetEmployee" id="btnGetEmployee" onclick="javascript:ops.getEmp();" /> </body> I'm just not able to get this running. When I debug, I see the error being returned from the call is " Server Error in '/jQuerySample' Application. <h2> <i>HTTP Error 404 - Not Found.</i> </h2></span> " Looks like I'm missing something basic here. My sample is based on this I've been trying to fix the code for sometime now so I'd like you to take a look and see if you can figure out what is it that I'm doing wrong here. I'm able to see that the service is created when I browse the service in IE. I've also tried changing the setting as mentioned here Appreciate your help. I'm gonna blog about this as soon as the issue is resolved for the benefit of other devs Thanks -Soni

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Oracle WebCenter at the Enterprise 2.0 Conference

  - by Brian Dirking

  We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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• IndyTechFest Recap

  - by Johnm

  The sun had yet to raise above the horizon on Saturday, May 22nd and I was traveling toward the location of the 2010 IndyTechFest. In my freshly awaken, and pre-coffee, state I reflected on the months that preceded this day and how quickly they slipped away. The big day had finally come and the morning dew glistened with a unique brightness that morning. What is this all about? For those who are unfamiliar with IndyTechFest, it is a regional conference held in Indianapolis and hosted by the Indianapolis .NET Developers Association (IndyNDA) and the Indianapolis Professional Association for SQL Server (IndyPASS).  The event presents multiple tracks and sessions covering subjects such as Business Intelligence,  Database Administration, .NET Development, SharePoint Development, Windows Mobile Development as well as non-Microsoft topics such as Lean and MongoDB. This year's event was the third hosting of IndyTechFest. No man is an island No event such as IndyTechFest is executed by a single person. My fellow co-founders, with their highly complementary skill sets and philanthropy make the process very enjoyable. Our amazing volunteers and their aid were indispensible. The generous financial support of our sponsors that made the event and fabulous prizes possible. The spectacular line up of speakers who came from near and far to donate their time and knowledge. Our beloved attendees who sacrificed the first sunny Saturday in weeks to expand their skill sets and network with their peers. We are deeply appreciative. Challenges in preparation With the preparation of any event comes challenges. It is these challenges that makes the process of planning an event so interesting. This year's largest challenge was the location of the event. In the past two years IndyTechFest was held at the Gene B. Glick Junior Achievement Center in Indianapolis. This facility has been the hub of the Indy technical community for many years. As the big day drew near, the facility's availability came into question due to some recent changes that had occurred with those who operated the facility. We began our search for an alternative option. Thankfully, the Marriott Indianapolis East was available, was very spacious and willing to work within the range of our budget. Within days of our event, the decision to move proved to be wise since the prior location had begun renovations to the interior. Whew! Always trust your gut. Every day it's getting better At the ending of each year, we huddle together, review the evaluations and identify an area in which the event could improve. This year's big opportunity for improvement resided in the prize give-away portion at the end of the day. In the 2008 event, admittedly, this portion was rather chaotic, rushed and disorganized. This year, we broke the drawing into two sections, of which each attendee received two tickets. The first ticket was a drawing for the mountain of books that were given away. The second ticket was a drawing for the big prizes, the 2 Xboxes, 3 laptops and iPad. We peppered the ticket drawings with gift card raffles and tossing t-shirts into the audience. If at first you don't succeed, try and try again Each year of IndyTechFest, we have offered a means for ad-hoc sessions or discussion groups to pop-up. To our disappointment it was something that never quite took off. We have always believed that this unique type of session was valuable and wanted to figure out a way to make it work for this year. A special thanks to Alan Stevens, who took on and facilitated the "open space" track and made it an official success. Share with your tweety When the attendee badges were designed we decided to place an emphasis on the attendee's Twitter account as well as the events hash-tag (#IndyTechFest) to encourage some real-time buzz during the day. At the host table we displayed a Twitter feed for all to enjoy. It was quite successful and encouraging use of social media. My badge was missing my Twitter account since it was recently changed. For those who care to follow my rather sparse tweets, my address is @johnnydata. Man, this is one long blog post! All in all it was a very successful event. It is always great to see new faces and meet old friends. The planning for the 2011 IndyTechFest will kick off very soon. We have more capacity for future growth and a truck full of great ideas. Stay tuned!

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• Common usecases and techniques when integrating a 3rd party application with Oracle Sales Cloud

  - by asantaga

  Over the last year or so I've see a lot of partners migrating and integrate their applications with Oracle Sales Cloud. Interestingly I'd say 60% of the partners use the same set of design patterns over and over again. Most of the time I see that they want to embed their application into Oracle Sales Cloud, within a tab usually, perhaps click on a link to their application (passing some piece of data + credentials) and then within their application update sales cloud again using webservices. Here are some examples of the different use-cases I've seen , and how partners are embedding their applications into Sales Cloud, NB : The following examples use the "Desktop" User Interface rather than the Newer "Simplified User Interface", I'll update the sample application soon but the integration patterns are precisely the same Use Case 1 :  Navigator "Link out" to third party application This is an example of where the developer has added a link to the global navigator and this links out to the 3rd Party Application. Typically one doesn't pass any contextual data with the exception of perhaps user credentials, or better still JWT Token. Techniques Used   Adding Link to Menu Item Using JWT Token in Sales Cloud Use Case 2 : Application Embedded within the Sales Cloud Dashboard Within the Oracle Sales Cloud application there is a tab called "Sales", within this tab its possible to embed a SubTab and embed a iFrame pointing to your application. To do this the developer simply needs to edit the page in customization mode, add the tab and then add the iFrame, simples! The developer can pass credentials/JWT Token and some other pieces of data but not object data (ie the current OpportunityID etc)  Techniques Used Adding a page to the dashboard  Using JWT Token in Sales Cloud  Use Case 3 : Embedding a Tab and Context Linking out from a Sales Cloud object to the 3rd party application In this usecase the developer embeds two components into Oracle Sales Cloud. The first is a SubTab showing summary data to the user (a quote in our case) and then secondly a hyperlink, (although it could be a button) which when clicked navigates the user to the 3rd party application. In this case the developer almost always passes context specific data (i.e. the opportunityId) and a security token (username password combo or JWT Token). The third party application usually takes the data, perhaps queries more data using the Sales Cloud SOAP/WebService interface and then displays the resulting mashup to the user for further processing. When the user has finished their work in the 3rd party application they normally navigate back to Oracle Sales Cloud using what's called a "DeepLink", ie taking them back to the object [opportunity in our case] they came from. This image visually shows a "Happy Path" a user may follow, and combines linking out to an application , webservice calls and deep linking back to Sales Cloud. Techniques Used Extending a SalesCloud application with a custom button Using JWT Token in Sales Cloud Extending Oracle Sales Cloud [Opportnity] with a custom tab exposing External Content Retrieving Data from Oracle Sales cloud using WebServices Coding some groovy script to generate the URLs required (Doc 1571200.1 on MyOracle Support) DeepLinking to specific Oracle Sales Cloud Pages (Doc 1516151.1 on My Oracle Support) Use-Case 4 :  Server Side processing/synchronization This usecase focuses on the Server Side processing of data, in this case synchronizing data. Here the 3rd party application is running on a "timer", e.g. cron or similar, and when triggered it queries data from Oracle Sales Cloud, then it queries data from the 3rd party application, determines the deltas and then inserts the data where required. Specifically here we are calling Oracle Sales Cloud using SOAP/WebServices and the 3rd party application is being communicated to using the REST API, for Oracle Sales Cloud one would use standard JAX-WS WebService calls and for REST one would use the JAX-RS api and perhap the Jackson api for managing JSON objects.. This is a very common use case and one which specifically lends itself to using the Oracle Java Cloud Service as the ideal application server where to host the mediator between the two applications.  Techniques Used Using JWT Token in Sales Cloud Integrating with the Oracle Java Cloud Service Retrieving Data from Oracle Sales cloud using WebServices General Resources The above is just a small set of techniques and use-cases which are used today. There are plenty of other sources of documentation and resources available on the internet but to get you started here are a few of my favourite places  Sales Cloud General Documentation Sales Cloud Customize Tab is useful for general customization of Sales Cloud Sales Cloud Integration Tab focuses on the 3rd party integration techniques  Official Oracle Fusion Developer Relations Blog Official Oracle Fusion Developer Relations YouTube Channel Enjoy integrating! 

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• SQLAuthority Guest Post – Lessons from Life and Work by Srini Chandra (Author of 3 Lives, in search of bliss)

  - by pinaldave

  Work and life are confusing terms together. How can one consider work outside of life. Work should be part of life or are we considering ourselves dead when we are at work. I have often seen developers and DBA complaining and confused about their job, work and life. Complaining is easy and everyone can do. I have heard quite often expression – “I do not have any other option.” I requested Srini Chanda (renowned author of Amazon Best Seller 3 Lives, in search of bliss (Amazon | Flipkart) to write a guest post on this subject which developer can read and appreciate. Let us see Srini’s thoughts in his own words. Each of us who works in the technology industry carries an especially heavy burden nowadays. For, fate has placed in our hands an awesome power to shape our society and its consciousness. For that reason, we must pay more and more attention to issues of professionalism, social responsibility and ethics. Equally importantly, the responsibility lies in our hands to ensure that we view our work and career as an opportunity to enlighten and lift ourselves up. Story: A Prisoner, 20 years and a Wheel Many years ago, I heard this story from a professor when I was a student at Carnegie Mellon. A man was sentenced to 20 years in prison. During his time in prison, he was asked to turn a wheel every day. So, every day he turned the wheel. At times, when he was tired or puzzled and stopped turning the wheel, he would be flogged with a whip. The man did not know anything about the wheel other than that it was placed outside his jail somewhere. He wondered if the wheel crushed corn or if it ground wheat or something similar. He wondered if turning the wheel was useful to anyone. At the end of his jail term, he rushed out to see what the wheel was doing. To his disappointment, he found that the wheel was not connected to anything. All these years, he had been toiling for nothing. He gave a loud, frustrated shout and dropped dead. How many of us are turning wheels wondering what it is connected to? How many of us have unstated, uncaring attitudes towards our careers? How many of us view work as drudgery, as no more than a way to earn that next paycheck? How many of us have wondered about the spiritually uplifting aspect of work? Can a workforce that views work as merely a chore, be ethical? Can it produce truly life enhancing technology? Can it make positive contributions to the quality of life of a society? I think not. Thanks to Pinal and you, his readers, for giving me this opportunity to share my thoughts in a series of guest posts. I’d like to present a few ways over the next few weeks, in which we can tap into the liberating potential of work and make our lives better in the process. Now, please allow me to tell you another version of the story that the good professor shared with us in the classroom that day. Story: A Prisoner, 20 years, a Wheel and the LIFE A man was sentenced to 20 years in prison. During his time in prison, he was asked to turn a wheel every day. So, every day he turned the wheel. At first, his whole body and mind rebelled against his predicament. So, his limbs grew weary and his mind became numb and confused. And then, his self-awareness began to grow. He began to wonder how he came to be in the prison in the first place. He looked around and saw all his fellow prisoners also turning the wheel. His wife, his parents, his friends and his children – they were all in the prison too, and turning their own wheels! He began to wonder how this came about. As he wondered more and more, he began to focus less on his physical drudgery and boredom. And he began to clearly see his inner spirit which guided him in ways that allowed him to see the world with a universal view. His inner spirit guided him towards the source of eternal wisdom and happiness. He began to see the source of happiness in everything around him – his prison bound relationships, even his jailers and in his wheel. He became a source of light to those around him. His wheel jokes and humor infected them with joy and happiness. Finally, the day came for his release from jail. He walked calmly outside the jail and laughed aloud when he saw that the wheel was not connected to anything. He knelt down, kissed it and thanked it for the wisdom it taught him. Life is the prison. The wheel is your work. Both are sacred. Both have enormous powers to teach us wisdom and bring us happiness. Whether we allow them to do so, is a choice we have to make. Over the next few weeks, I hope to share with you a few lessons that I have learnt at the wheel in my two decades of my career (prison). Thank you for reading, and do let me know what you think. Reference: Srini Chandra (3 Lives, in search of bliss), Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Book Review, T SQL, Technology

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• Java2Days 2012 Trip Report

  - by reza_rahman

  Java2Days 2012 was held in beautiful Sofia, Bulgaria on October 25-26. For those of you not familiar with it, this is the third installment of the premier Java conference for the Balkan region. It is an excellent effort by admirable husband and wife team Emo Abadjiev and Iva Abadjieva as well as the rest of the Java2Days team including Yoana Ivanova and Nadia Kostova. Thanks to their hard work, the conference continues to grow vigorously with almost a thousand enthusiastic, bright young people attending this year and no less than three tracks on Java, the Cloud and Mobile. The conference is a true gem in this region of the world and I am very proud to have been a part of it again, along with the other world class speakers the event rightfully attracts. It was my honor to present the first talk of the conference. It was a full-house session on Java EE 7 and 8 titled "JavaEE.Next(): Java EE 7, 8, and Beyond". The talk was primarily along the same lines as Arun Gupta's JavaOne 2012 technical keynote. I covered the changes in JMS 2, the Java API for WebSocket (JSR 356), the Java API for JSON Processing (JSON-P), JAX-RS 2, JCache, JPA 2.1, JTA 1.2, JSF 2.2, Java Batch, Bean Validation 1.1 and the rest of the APIs in Java EE 7. I also briefly talked about the possible contents of Java EE 8. My stretch goal was to gather some feedback on some open issues in the Java EE EG (more on that soon) but I ran out of time in the short format forty-five minute session. The talk was received well and I had some pretty good discussions afterwards. The slides for the talk are here: JavaEE.Next(): Java EE 7, 8, and Beyond from reza_rahman To my delight, the Java2Days folks were very interested in my domain-driven design/Java EE 6 talk (titled "Domain Driven Design with Java EE 6"). I've had this talk in my inventory for a long time now but it always gets overridden by less theoretical talks on APIs, tools, etc. The talk has three parts -- a brief overview of DDD theory, mapping DDD to Java EE and actual running DDD code in Java EE 6/GlassFish. For the demo, I converted the well-known DDD sample application (http://dddsample.sourceforge.net/) written mostly in Spring 2 and Hibernate 2 to Java EE 6. My eventual plan is to make the code available via a top level java.net project. Even despite the broad topic and time constraints, the talk went very well. It was a full house, the Q & A was excellent and one of the other speakers even told me they thought this was the best talk of the conference! The slides for the talk are here: Domain Driven Design with Java EE 6 from Reza Rahman The code examples are available here: https://blogs.oracle.com/reza/resource/dddsample.zip for now, as a simple zip file. Give me a shout if you would like to get it up and running. It was also a great honor to present the last session of the conference. It was a talk on the Java API for WebSocket/JSR 356 titled "Building HTML5/WebSocket Applications with JSR 356 and GlassFish". The talk is based on Danny Coward's JavaOne 2012 talk. The talk covers the basic of WebSocket, the JSR 356 API and a simple demo using Tyrus/GlassFish. The talk went very well and there were some very good questions afterwards. The slides for the talk are here: Building HTML5/WebSocket Applications with GlassFish and JSR 356 from Reza Rahman The code samples are available here: https://blogs.oracle.com/arungupta/resource/totd183-HelloWebSocket.zip. You'll need the latest promoted GlassFish 4 build to run the code. Give me a shout if you need help. Besides presenting my talks, I got to attend some great sessions on OSGi, HTML5, cloud, agile and Java 8. I got an invite to speak at the Macedonia JUG when possible. Victor Grazi of InfoQ wrote about my sessions and Java2Days here: http://www.infoq.com/news/2012/11/Java2DaysConference. Stoyan Rachev was very kind to blog about my sessions here: http://www.stoyanr.com/2012/11/java2days-2012-java-ee.html. I definitely enjoyed Java2Days 2012 and hope to be part of the conference next year!

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• What's New In 11.1.2.1 (Talleyrand SP1)

  - by russ.bishop

  This release is primarily about bug fixes and that's what we spent the most time on, but we also addressed a number of other things: 1. Performance improvements We've done a lot of work to improve the performance of page load and execution times. For example, the View Compare page is about half the size it was previously! We've also done a lot of work on the server to improve performance of queries, exports, action scripts, etc. We implemented some finer-grained locking so fewer operations will block other users while they are in progress. We made some optimizations to improve performance when you have a lot of network or database latency as well. Just a few examples: An Import that previously took 8 GB of memory and hours to complete now runs in about 30 minutes and never takes more than 1 GB of RAM. Searching by exact Node Name now completes within 2 seconds even for a hierarchy with millions of nodes. Another search that was taking 30 seconds to run now completes in less than 5 seconds. 2. Upgrade support This release supports automatic upgrade from previous releases, built right into the console. 3. Console Improvements The Console has been reorganized and made easier to use. It is also much more multi-threaded so it responds quicker without freezing up when you save changes or when it needs to get status. 4. Property Namespaces Properties now have a concept called a Namespace. This is tied into the Application Templates to prevent conflicts with duplicate property names. Right now, if you have an AccountType and you pull in the HFM template, it also has AccountType so you end up creating properties with decorations on the name like "Account Type (HFM)". This is no longer necessary. In addition, properties within a namespace must have unique labels but they can be duplicated across namespaces. So in the Property Grid when you click on the HFM category, you just see "AccountType". When you click on MyCategory, you see "AccountType", but they are different properties with different values. Within formulas, the names are still unique (eg: Custom.AccountType vs HFM.AccountType). I'll write more about this one later. 5. Single Sign On DRM now supports Single Sign-On via HSS. For example, if you are using Oracle's OAM as your SSO solution then you configure HSS to use OAM just like you would before. You also configure DRM to use HSS, again just like before. Then you configure OAM to protect the DRM web app, like you would any other website. However once you do those things, users are no longer prompted to enter their username/password. They simply get redirected to OAM if they don't already have a login token, otherwise they pick their application and sail right into DRM. You can also avoid having to pick an application (see the next item) 6. URL-based navigation You can now specify the application you want to log into via the URL. Combined with SSO and your Intranet, it becomes easy to provide links on our intranet portal that take users directly into a specific DRM application. We also support specifying the Version, Hierarchy, and Node. Again, this can be used on your internal portal, but the scenarios get even more interesting when you are using workflow like Oracle BPEL you can automatically generate links within emails that will take users directly to a specific node in the UI. 7. Job status and cancellation A lot of the jobs now report their status and support true cancellation. Action Scripts also report a progress complete percentage since the amount of work is known ahead of time. 8. Action Script Options Action scripts support Option declarations at the top of the file so a script can self-describe (when specified in the file, the corresponding item in the file is ignored). For example: Option|DetectDelimiter Option|UsePropertyNames|true This will tell DRM to automatically detect the delimiter (a pipe symbol in this case) and that all references to properties are by Name, not by Label. Note that when you load a script in the UI, if you use Labels we automatically try to match them up if they are unique. Any duplicates are indicated and you are presented with a choice to pick which property you actually referred to. This is somewhat similar to Version substitution, but tailored for properties. There are other more minor changes and like I said earlier a lot of bug fixes and performance improvements. Hopefully I will get a chance to dig into some of these things in future blog posts.

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• How to setup SyntaxHighlighter with GeeksWithBlogs in about 10 minutes.

  - by mbcrump

  SyntaxHighlighter is a fully functional self-contained code syntax highlighter developed in JavaScript. Below is a sample of what it looks like in your blog. class Test { static void Main() { System.Console.WriteLine("Sample SyntaxHighlighter"); } } This tutorial will help you setup SyntaxHighlighter with GeeksWithBlogs.net in about 10 minutes. Even though this guide is specifically for GWB, you can use it on any other hosting provider that does not allow you to upload custom CSS/JavaScript. It is recommended that if you are using LiveWriter to go ahead and download Code Snippet with SyntaxHighlighter Support to integrate this functionality within Live Writer. 1) Log into GWB and select Options->Configure Now under the Custom CSS insert the following code at the top of the textbox: @import url("http://alexgorbatchev.com/pub/sh/current/styles/shCore.css"); @import url("http://alexgorbatchev.com/pub/sh/current/styles/shThemeDefault.css"); Please note that you can change the default theme by changing the shThemeDefault.css to one listed below: shThemeDefault.css shThemeDjango.css shThemeEmacs.css shThemeFadeToGrey.css shThemeMidnight.css shThemeRDark.css 2) Under the Static News/Announcements insert the following code at the top: <script type="text/javascript" src="http://alexgorbatchev.com/pub/sh/current/scripts/shCore.js"></script> <script type="text/javascript" language="javascript" src="http://alexgorbatchev.com/pub/sh/current/scripts/shBrushCSharp.js"></script> <script type="text/javascript" language="javascript" src="http://alexgorbatchev.com/pub/sh/current/scripts/shBrushJScript.js"></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushJava.js' type='text/javascript'></script> <script language='javascript'> SyntaxHighlighter.config.bloggerMode = true; SyntaxHighlighter.config.clipboardSwf = 'http://alexgorbatchev.com/pub/sh/current/scripts/clipboard.swf'; SyntaxHighlighter.all(); </script> Please note that this will only give you support for Java, JavaScript and C Sharp. If you want more languages like Ruby and SQL. Then add the proper tags listed below. The reason that I didn’t add them is because I do not want to load languages that I will not be blogging about. <link href='http://alexgorbatchev.com/pub/sh/current/styles/shCore.css' rel='stylesheet' type='text/css'/> <link href='http://alexgorbatchev.com/pub/sh/current/styles/shThemeDefault.css' rel='stylesheet' type='text/css'/> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shCore.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushCpp.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushCSharp.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushCss.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushJava.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushJScript.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushPhp.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushPython.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushRuby.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushSql.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushVb.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushXml.js' type='text/javascript'></script> <script src='http://alexgorbatchev.com/pub/sh/current/scripts/shBrushPerl.js' type='text/javascript'></script> <script language='javascript'> SyntaxHighlighter.config.bloggerMode = true; SyntaxHighlighter.config.clipboardSwf = 'http://alexgorbatchev.com/pub/sh/current/scripts/clipboard.swf'; SyntaxHighlighter.all(); </script> 3) Now install Code Snippet with SyntaxHighlighter Support and launch Windows Live Writer. Click on the PreCode Snippet plugin add copy/paste your code into the windows. Make sure you select “PRE” and the Language that you are using. It should look similar to the following screenshot.  After you finish editing the post, hit publish and your code should look nice and neat like the example shown earlier.

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• Whoosh: PASS Board Year 1, Q4

  - by Denise McInerney

  "Whoosh". That's the sound the last quarter of 2012 made as it rushed by. My first year on the PASS Board is complete, and the last three months of it were probably the busiest. PASS Summit 2012 Much of October was devoted to preparing for Summit. Every Board  member, HQ staffer and dozens of volunteers were busy in the run-up to our flagship event. It takes a lot of work to put on the Summit. The community meetings,  first-timers program, keynotes, sessions and that fabulous Community Appreciation party are the result of many hours of preparation. Virtual Chapters at the Summit With a lot of help from Karla Landrum, Michelle Nalliah, Lana Montgomery and others at HQ the VCs had a good presence at Summit. We started the week with a VC leaders meeting. I shared some information about the activities and growth during the first part of the year.   From January - September 2012: The number of VCs increased from 14 to 20 VC membership  grew from 55,200 to 80,100 Total attendance at VC meetings increased from 1,480 to 2,198 Been part of PASS Global Growth with language-based VC- including Chinese, Spanish and Portuguese. We also heard from some VC leaders and volunteers. Ryan Adams (Performance VC) shared his tips for successful marketing of VC events. Amy Lewis (Business Intelligence VC) described how the BI chapter has expanded to support PASS' global growth by finding volunteers to organize events at times that are convenient for people in Europe and Australia. Felipe Ferreira (Portuguese language VC) described the experience of building a user group first in Brazil, then expanding to work with Portuguese-speaking data professionals around the world. Virtual Chapter leaders and volunteers were in evidence throughout Summit, beginning with the Welcome Reception. For the past several years VCs have had an organized presence at this event, signing up new members and advertising their meetings. Many VC leaders also spent time at the Community Zone. This new addition to the Summit proved to be a vibrant spot were new members and volunteers could network with others and find out how to start a chapter or host a SQL Saturday. Women In Technology 2012 was the 10th WIT Luncheon to be held at Summit. I was honored to be asked to be on the panel to discuss the topic "Where Have We Been and Where are We Going?" The PASS community has come a long way in our understanding of issues facing women in tech and our support of women in the organization. It was great to hear from panelists Stefanie Higgins and Kevin Kline who were there at the beginning as well as Kendra Little and Jen Stirrup who are part of the progress being made by women in our community today. Bylaw Changes The Board spent a good deal of time in 2012 discussing how to move our global growth initiatives forward. An important component of this is a proposed change to how the Board is elected with some seats representing geographic regions. At the end of December we voted on these proposed bylaw changes which have been published for review. The member review and feedback is open until February 8. I encourage all members to review these changes and send any feedback to [email protected]  In addition to reading the bylaws, I recommend reading Bill Graziano's blog post on the subject. Business Analytics Conference At Summit we announced a new event: the PASS Business Analytics Conference. The inaugural event will be April 10-12, 2013 in Chicago. The world of data is changing rapidly. More and more businesses want to extract value and insight from their data. Data professionals who provide these insights or enable others to do so are in demand. The BA Conference offers expert content on predictive analytics, data exploration and visualization, content delivery strategies and more. By holding this new event PASS is participating in important discussions happening in our industry, offering our members more educational value and reaching out to data professionals who are not currently part of our organization. New Year, New Portfolio In addition to my work with the Virtual Chapters I am also now responsible for the 24 Hours of PASS portfolio. Since the first 24HOP of 2013 is scheduled for January 30 we started the transition of the portfolio work from Rob Farley to me right after Summit. Work immediately started to secure speakers for the January event. We have also been evaluating webinar platforms that can be used for 24HOP as well as the Virtual Chapters. Next Up 24 Hours of PASS: Business Analytics Edition will be held on January 30. I'll be there and will moderate one or two sessions. The 24HOP topics are a sneak peek into the type of content that will be offered at the Business Analytics Conference. I hope to see some of you there. The Virtual Chapters have hit the ground running in 2013; many of them have events scheduled. The Application Development VC is getting restarted  and a new Business Analytics VC will be starting soon. Check out the lineup and join the VCs that interest you. And watch the Events page and Connector for announcements of upcoming meetings. At the end of January I will be attending a Board meeting in Seattle, and February 23 I will be at SQL Saturday #177 in Silicon Valley.

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• Adventures in Windows 8: Understanding and debugging design time data in Expression Blend

  - by Laurent Bugnion

  One of my favorite features in Expression Blend is the ability to attach a Visual Studio debugger to Blend. First let’s start by answering the question: why exactly do you want to do that? Note: If you are familiar with the creation and usage of design time data, feel free to scroll down to the paragraph titled “When design time data fails”. Creating design time data for your app When a designer works on an app, he needs to see something to design. For “static” UI such as buttons, backgrounds, etc, the user interface elements are going to show up in Blend just fine. If however the data is fetched dynamically from a service (web, database, etc) or created dynamically, most probably Blend is going to show just an empty element. The classical way to design at that stage is to run the application, navigate to the screen that is under construction (which can involve delays, need to log in, etc…), to measure what is on the screen (colors, margins, width and height, etc) using various tools, going back to Blend, editing the properties of the elements, running again, etc. Obviously this is not ideal. The solution is to create design time data. For more information about the creation of design time data by mocking services, you can refer to two talks of mine “Deep dive MVVM” and “MVVM Applied From Silverlight to Windows Phone to Windows 8”. The source code for these talks is here and here. Design time data in MVVM Light One of the main reasons why I developed MVVM Light is to facilitate the creation of design time data. To illustrate this, let’s create a new MVVM Light application in Visual Studio. Install MVVM Light from here: http://mvvmlight.codeplex.com (use the MSI in the Download section). After installing, make sure to read the Readme that opens up in your favorite browser, you will need one more step to install the Project Templates. Start Visual Studio 2012. Create a new MvvmLight (Win8) app. Run the application. You will see a string showing “Welcome to MVVM Light”. In the Solution explorer, right click on MainPage.xaml and select Open in Blend. Now you should see “Welcome to MVVM Light [Design]” What happens here is that Expression Blend runs different code at design time than the application runs at runtime. To do this, we use design-time detection (as explained in a previous article) and use that information to initialize a different data service at design time. To understand this better, open the ViewModelLocator.cs file in the ViewModel folder and see how the DesignDataService is used at design time, while the DataService is used at runtime. In a real-life applicationm, DataService would be used to connect to a web service, for instance. When design time data fails Sometimes however, the creation of design time data fails. It can be very difficult to understand exactly what is happening. Expression Blend is not giving a lot of information about what happened. Thankfully, we can use a trick: Attaching a debugger to Expression Blend and debug the design time code. In WPF and Silverlight (including Windows Phone 7), you could simply attach the debugger to Blend.exe (using the “Managed (v4.5, v4.0) code” option even for Silverlight!!) In Windows 8 however, things are just a bit different. This is because the designer that renders the actual representation of the Windows 8 app runs in its own process. Let’s illustrate that: Open the file DesignDataService in the Design folder. Modify the GetData method to look like this: public void GetData(Action<DataItem, Exception> callback) { throw new Exception(); // Use this to create design time data var item = new DataItem("Welcome to MVVM Light [design]"); callback(item, null); } Go to Blend and build the application. The build succeeds, but now the page is empty. The creation of the design time data failed, but we don’t get a warning message. We need to investigate what’s wrong. Close MainPage.xaml Go to Visual Studio and select the menu Debug, Attach to Process. Update: Make sure that you select “Managed (v4.5, v4.0) code” in the “Attach to” field. Find the process named XDesProc.exe. You should have at least two, one for the Visual Studio 2012 designer surface, and one for Expression Blend. Unfortunately in this screen it is not obvious which is which. Let’s find out in the Task Manager. Press Ctrl-Alt-Del and select Task Manager Go to the Details tab and sort the processes by name. Find the one that says “Blend for Microsoft Visual Studio 2012 XAML UI Designer” and write down the process ID. Go back to the Attach to Process dialog in Visual Studio. sort the processes by ID and attach the debugger to the correct instance of XDesProc.exe. Open the MainViewModel (in the ViewModel folder) Place a breakpoint on the first line of the MainViewModel constructor. Go to Blend and open the MainPage.xaml again. At this point, the debugger breaks in Visual Studio and you can execute your code step by step. Simply step inside the dataservice call, and find the exception that you had placed there. Visual Studio gives you additional information which helps you to solve the issue. More info and Conclusion I want to thank the amazing people on the Expression Blend team for being very fast in guiding me in that matter and encouraging me to blog about it. More information about the XDesProc.exe process can be found here. I had to work on a Windows 8 app for a few days without design time data because of an Exception thrown somewhere in the code, and it was really painful. With the debugger, finding the issue was a simple matter of stepping into the code until it threw the exception.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• WebCenter Content shared folders for clustering

  - by Kyle Hatlestad

  When configuring a WebCenter Content (WCC) cluster, one of the things which makes it unique from some other WebLogic Server applications is its requirement for a shared file system.  This is actually not any different then 10g and previous versions of UCM when it ran directly on a JVM.  And while it is simple enough to say it needs a shared file system, there are some crucial details in how those directories are configured. And if they aren't followed, you may result in some unwanted behavior. This blog post will go into the details on how exactly the file systems should be split and what options are required. Beyond documents being stored on the file system and/or database and metadata being stored in the database along with other structured data, there is other information being read and written to on the file system.  Information such as user profile preferences, workflow item state information, metadata profiles, and other details are stored in files.  In addition, for certain processes within WCC, each of the nodes needs to know what the other nodes are doing so they don’t step on each other.  WCC keeps track of this through the use of lock files on the file system.  Because of this, each node of the WCC must have access to the same file system just as they have access to the same database. WCC uses its own locking mechanism using files, so it also needs to have access to those files without file attribute caching and without locking being done by the client (node).  If one of the nodes accesses a certain status file and it happens to be cached, that node might attempt to run a process which another node is already working on.  Or if a particular file is locked by one of the node clients, this could interfere with access by another node.  Unfortunately, when disabling file attribute caching on the file share, this can impact performance.  So it is important to only disable caching and locking on the particular folders which require it.  When configuring WebCenter Content after deploying the domain, it asks for 3 different directories: Content Server Instance Folder, Native File Repository Location, and Weblayout Folder.  And starting in PS5, it now asks for the User Profile Folder. Even if you plan on storing the content in the database, you still need to establish a Native File (Vault) and Weblayout directories.  These will be used for handling temporary files, cached files, and files used to deliver the UI. For these directories, the only folder which needs to have the file attribute caching and locking disabled is the ‘Content Server Instance Folder’.  So when establishing this share through NFS or a clustered file system, be sure to specify those options. For instance, if creating the share through NFS, use the ‘noac’ and ‘nolock’ options for the mount options. For the other directories, caching and locking should be enabled to provide best performance to those locations.   These directory path configurations are contained within the <domain dir>\ucm\cs\bin\intradoc.cfg file: #Server System PropertiesIDC_Id=UCM_server1 #Server Directory Variables IdcHomeDir=/u01/fmw/Oracle_ECM1/ucm/idc/ FmwDomainConfigDir=/u01/fmw/user_projects/domains/base_domain/config/fmwconfig/ AppServerJavaHome=/u01/jdk/jdk1.6.0_22/jre/ AppServerJavaUse64Bit=true IntradocDir=/mnt/share_no_cache/base_domain/ucm/cs/ VaultDir=/mnt/share_with_cache/ucm/cs/vault/ WeblayoutDir=/mnt/share_with_cache/ucm/cs/weblayout/ #Server Classpath variables #Additional Variables #NOTE: UserProfilesDir is only available in PS5 – 11.1.1.6.0UserProfilesDir=/mnt/share_with_cache/ucm/cs/data/users/profiles/ In addition to these folder configurations, it’s also recommended to move node-specific folders to local disk to avoid unnecessary traffic to the shared directory.  So on each node, go to <domain dir>\ucm\cs\bin\intradoc.cfg and add these additional configuration entries: VaultTempDir=<domain dir>/ucm/<cs>/vault/~temp/ TraceDirectory=<domain dir>/servers/<UCM_serverN>/logs/EventDirectory=<domain dir>/servers/<UCM_serverN>/logs/event/ And of course, don’t forget the cluster-specific configuration values to add as well.  These can be added through Admin Server -> General Configuration -> Additional Configuration Variables or directly in the <IntradocDir>/config/config.cfg file: ArchiverDoLocks=true DisableSharedCacheChecking=true ServiceAllowRetry=true    (use only with Oracle RAC Database)PublishLockTimeout=300000  (time can vary depending on publishing time and number of nodes) For additional information and details on clustering configuration, I highly recommend reviewing document [1209496.1] on the support site.  In addition, there is a great step-by-step guide on setting up a WebCenter Content cluster [1359930.1].

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• JDK bug migration: components and subcomponents

  - by darcy

  One subtask of the JDK migration from the legacy bug tracking system to JIRA was reclassifying bugs from a three-level taxonomy in the legacy system, (product, category, subcategory), to a fundamentally two-level scheme in our customized JIRA instance, (component, subcomponent). In the JDK JIRA system, there is technically a third project-level classification, but by design a large majority of JDK-related bugs were migrated into a single "JDK" project. In the end, over 450 legacy subcategories were simplified into about 120 subcomponents in JIRA. The 120 subcomponents are distributed among 17 components. A rule of thumb used was that a subcategory had to have at least 50 bugs in it for it to be retained. Below is a listing the component / subcomponent classification of the JDK JIRA project along with some notes and guidance on which OpenJDK email addresses cover different areas. Eventually, a separate incidents project to host new issues filed at bugs.sun.com will use a slightly simplified version of this scheme. The preponderance of bugs and subcomponents for the JDK are in library-related areas, with components named foo-libs and subcomponents primarily named after packages. While there was an overall condensation of subcomponents in the migration, in some cases long-standing informal divisions in core libraries based on naming conventions in the description were promoted to formal subcomponents. For example, hundreds of bugs in the java.util subcomponent whose descriptions started with "(coll)" were moved into java.util:collections. Likewise, java.lang bugs starting with "(reflect)" and "(proxy)" were moved into java.lang:reflect. client-libs (Predominantly discussed on 2d-dev and awt-dev and swing-dev.) 2d demo java.awt java.awt:i18n java.beans (See beans-dev.) javax.accessibility javax.imageio javax.sound (See sound-dev.) javax.swing core-libs (See core-libs-dev.) java.io java.io:serialization java.lang java.lang.invoke java.lang:class_loading java.lang:reflect java.math java.net java.nio (Discussed on nio-dev.) java.nio.charsets java.rmi java.sql java.sql:bridge java.text java.util java.util.concurrent java.util.jar java.util.logging java.util.regex java.util:collections java.util:i18n javax.annotation.processing javax.lang.model javax.naming (JNDI) javax.script javax.script:javascript javax.sql org.openjdk.jigsaw (See jigsaw-dev.) security-libs (See security-dev.) java.security javax.crypto (JCE: includes SunJCE/MSCAPI/UCRYPTO/ECC) javax.crypto:pkcs11 (JCE: PKCS11 only) javax.net.ssl (JSSE, includes javax.security.cert) javax.security javax.smartcardio javax.xml.crypto org.ietf.jgss org.ietf.jgss:krb5 other-libs corba corba:idl corba:orb corba:rmi-iiop javadb other (When no other subcomponent is more appropriate; use judiciously.) Most of the subcomponents in the xml component are related to jaxp. xml jax-ws jaxb javax.xml.parsers (JAXP) javax.xml.stream (JAXP) javax.xml.transform (JAXP) javax.xml.validation (JAXP) javax.xml.xpath (JAXP) jaxp (JAXP) org.w3c.dom (JAXP) org.xml.sax (JAXP) For OpenJDK, most JVM-related bugs are connected to the HotSpot Java virtual machine. hotspot (See hotspot-dev.) build compiler (See hotspot-compiler-dev.) gc (garbage collection, see hotspot-gc-dev.) jfr (Java Flight Recorder) jni (Java Native Interface) jvmti (JVM Tool Interface) mvm (Multi-Tasking Virtual Machine) runtime (See hotspot-runtime-dev.) svc (Servicability) test core-svc (See serviceability-dev.) debugger java.lang.instrument java.lang.management javax.management tools The full JDK bug database contains entries related to legacy virtual machines that predate HotSpot as well as retired APIs. vm-legacy jit (Sun Exact VM) jit_symantec (Symantec VM, before Exact VM) jvmdi (JVM Debug Interface ) jvmpi (JVM Profiler Interface ) runtime (Exact VM Runtime) Notable command line tools in the $JDK/bin directory have corresponding subcomponents. tools appletviewer apt (See compiler-dev.) hprof jar javac (See compiler-dev.) javadoc(tool) (See compiler-dev.) javah (See compiler-dev.) javap (See compiler-dev.) jconsole launcher updaters (Timezone updaters, etc.) visualvm Some aspects of JDK infrastructure directly affect JDK Hg repositories, but other do not. infrastructure build (See build-dev and build-infra-dev.) licensing (Covers updates to the third party readme, licenses, and similar files.) release_eng (Release engineering) staging (Staging of web pages related to JDK releases.) The specification subcomponent encompasses the formal language and virtual machine specifications. specification language (The Java Language Specification) vm (The Java Virtual Machine Specification) The code for the deploy and install areas is not currently included in OpenJDK. deploy deployment_toolkit plugin webstart install auto_update install servicetags In the JDK, there are a number of cross-cutting concerns whose organization is essentially orthogonal to other areas. Since these areas generally have dedicated teams working on them, it is easier to find bugs of interest if these bugs are grouped first by their cross-cutting component rather than by the affected technology. docs doclet guides hotspot release_notes tools tutorial embedded build hotspot libraries globalization locale-data translation performance hotspot libraries The list of subcomponents will no doubt grow over time, but my inclination is to resist that growth since the addition of each subcomponent makes the system as a whole more complicated and harder to use. When the system gets closer to being externalized, I plan to post more blog entries describing recommended use of various custom fields in the JDK project.

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• SQLAuthority News – Great Time Spent at Great Indian Developers Summit 2014

  - by Pinal Dave

  The Great Indian Developer Conference (GIDS) is one of the most popular annual event held in Bangalore. This year GIDS is scheduled on April 22, 25. I will be presented total four sessions at this event and each session is very different from each other. Here are the details of four of my sessions, which I presented there. Pluralsight Shades This event was a great event and I had fantastic fun presenting a technology over here. I was indeed very excited that along with me, I had many of my friends presenting at the event as well. I want to thank all of you to attend my session and having standing room every single time. I have already sent resources in my newsletter. You can sign up for the newsletter over here. Indexing is an Art I was amazed with the crowd present in the sessions at GIDS. There was a great interest in the subject of SQL Server and Performance Tuning. Audience at GIDS I believe event like such provides a great platform to meet and share knowledge. Pinal at Pluralsight Booth Here are the abstract of the sessions which I had presented. They were recorded so at some point in time they will be available, but if you want the content of all the courses immediately, I suggest you check out my video courses on the same subject on Pluralsight. Indexes, the Unsung Hero Relevant Pluralsight Course Slow Running Queries are the most common problem that developers face while working with SQL Server. While it is easy to blame SQL Server for unsatisfactory performance, the issue often persists with the way queries have been written, and how Indexes has been set up. The session will focus on the ways of identifying problems that slow down SQL Server, and Indexing tricks to fix them. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. Indexes are the most crucial objects of the database. They are the first stop for any DBA and Developer when it is about performance tuning. There is a good side as well evil side to indexes. To master the art of performance tuning one has to understand the fundamentals of indexes and the best practices associated with the same. We will cover various aspects of Indexing such as Duplicate Index, Redundant Index, Missing Index as well as best practices around Indexes. SQL Server Performance Troubleshooting: Ancient Problems and Modern Solutions Relevant Pluralsight Course Many believe Performance Tuning and Troubleshooting is an art which has been lost in time. However, truth is that art has evolved with time and there are more tools and techniques to overcome ancient troublesome scenarios. There are three major resources that when bottlenecked creates performance problems: CPU, IO, and Memory. In this session we will focus on High CPU scenarios detection and their resolutions. If time permits we will cover other performance related tips and tricks. At the end of this session, attendees will have a clear idea as well as action items regarding what to do when facing any of the above resource intensive scenarios. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. To master the art of performance tuning one has to understand the fundamentals of performance, tuning and the best practices associated with the same. We will discuss about performance tuning in this session with the help of Demos. Pinal Dave at GIDS MySQL Performance Tuning – Unexplored Territory Relevant Pluralsight Course Performance is one of the most essential aspects of any application. Everyone wants their server to perform optimally and at the best efficiency. However, not many people talk about MySQL and Performance Tuning as it is an extremely unexplored territory. In this session, we will talk about how we can tune MySQL Performance. We will also try and cover other performance related tips and tricks. At the end of this session, attendees will not only have a clear idea, but also carry home action items regarding what to do when facing any of the above resource intensive scenarios. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. To master the art of performance tuning one has to understand the fundamentals of performance, tuning and the best practices associated with the same. You will also witness some impressive performance tuning demos in this session. Hidden Secrets and Gems of SQL Server We Bet You Never Knew Relevant Pluralsight Course SQL Trio Session! It really amazes us every time when someone says SQL Server is an easy tool to handle and work with. Microsoft has done an amazing work in making working with complex relational database a breeze for developers and administrators alike. Though it looks like child’s play for some, the realities are far away from this notion. The basics and fundamentals though are simple and uniform across databases, the behavior and understanding the nuts and bolts of SQL Server is something we need to master over a period of time. With a collective experience of more than 30+ years amongst the speakers on databases, we will try to take a unique tour of various aspects of SQL Server and bring to you life lessons learnt from working with SQL Server. We will share some of the trade secrets of performance, configuration, new features, tuning, behaviors, T-SQL practices, common pitfalls, productivity tips on tools and more. This is a highly demo filled session for practical use if you are a SQL Server developer or an Administrator. The speakers will be able to stump you and give you answers on almost everything inside the Relational database called SQL Server. I personally attended the session of Vinod Kumar, Balmukund Lakhani, Abhishek Kumar and my favorite Govind Kanshi. Summary If you have missed this event here are two action items 1) Sign up for Resource Newsletter 2) Watch my video courses on Pluralsight Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL Tagged: GIDS

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• What Counts For A DBA: Foresight

  - by drsql

  Of all the valuable attributes of a DBA covered so far in this series, ranging from passion to humility to practicality, perhaps one of the most important attributes may turn out to be the most seemingly-nebulous: foresight. According to Free Dictionary foresight is the "perception of the significance and nature of events before they have occurred". Foresight does not come naturally to most people, as the parent of any teenager will attest. No matter how clearly you see their problems coming they won't listen, and have to fail before eventually (hopefully) learning for themselves. Having graduated from the school of hard knocks, the DBA, the naive teenager no longer, acquires the ability to foretell how events will unfold in response to certain actions or attitudes with the unerring accuracy of a doom-laden prophet. Like Simba in the Lion King, after a few blows to the head, we foretell that a sore head that will be the inevitable consequence of a swing of Rafiki's stick, and we take evasive action. However, foresight is about more than simply learning when to duck. It's about taking the time to understand and prevent the habits that caused the stick to swing in the first place. And based on this definition, I often think there is a lot less foresight on display in my industry than there ought to be. Most DBAs reading this blog will spot a line such as the following in a piece of "working" code, understand immediately why it is less than optimimum, and take evasive action. …WHERE CAST (columnName as int) = 1 However, the programmers who regularly write this sort of code clearly lack that foresight, and this and numerous other examples of similarly-malodorous code prevail throughout our industry (and provide premium-grade fertilizer for the healthy growth of many a consultant's bank account). Sometimes, perhaps harried by impatient managers and painfully tight deadlines, everyone makes mistakes. Yes, I too occasionally write code that "works", but basically stinks. When the problems manifest, it is sometimes accompanied by a sense of grim recognition that somewhere in me existed the foresight to know that that approach would lead to this problem. However, in the headlong rush, warning signs got overlooked, lessons learned previously, which could supply the foresight to the current project, were lost and not applied.   Of course, the problem often is a simple lack of skills, training and knowledge in the relevant technology and/or business space; programmers and DBAs forced to do their best in the face of inadequate training, or to apply their skills in areas where they lack experience. However, often the problem goes deeper than this; I detect in some DBAs and programmers a certain laziness of attitude.   They veer from one project to the next, going with "whatever works", unwilling or unable to take the time to understand where their actions are leading them. Of course, the whole "Agile" mindset is often interpreted to favor flexibility and rapid production over aiming to get things right the first time. The faster you try to travel in the dark, frequently changing direction, the more important it is to have someone who has the foresight to know at least roughly where you are heading. This is doubly true for the data tier which, no matter how you try to deny it, simply cannot be "redone" every month as you learn aspects of the world you are trying to model that, with a little bit of foresight, you would have seen coming.   Sometimes, when as a DBA you can glance briefly at 200 lines of working SQL code and know instinctively why it will cause problems, foresight can feel like magic, but it isn't; it's more like muscle memory. It is acquired as the consequence of good experience, useful communication with those around you, and a willingness to learn continually, through continued education as well as from failure. Foresight can be deployed only by finding time to understand how the lessons learned from other DBAs, and other projects, can help steer the current project in the right direction.   C.S. Lewis once said "The future is something which everyone reaches at the rate of sixty minutes an hour, whatever he does, whoever he is." It cannot be avoided; the quality of what you build now is going to affect you, and others, at some point in the future. Take the time to acquire foresight; it is a love letter to your future self, to say you cared.

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• MSCC: Career & IT Fair 2014

  Already a couple of weeks ago, I've been addressed by Ibraahim and Yunus to see whether it would be interesting to participate in the 1st Career & IT Fair organised by the UoM Computer Club. Well, luckily we met at the Global Windows Azure Bootcamp and I wasn't too sure whether it would be possible for me to attend after all. The main reason is given because of work demand and furthermore due to the fact that the Mauritius Software Craftsmanship Community currently has no advertising material at all. Here's the brief statement of the event: "The UOM Students' Computer Club in collaboration with the UOM Students' Union and UOM CSE Department is organising a 'Career & IT Fair' on the 23rd and 24th April 2014. This event has for objective to provide a platform to tertiary students, secondary students as well as vocational students, the opportunity to meet job recruiters." Luckily, I was reminded that the 23rd is a Wednesday, and therefore I decided that it might be interesting to move our weekly Code & Coffee session to the university and hence be able to attend the career fair. As it turned out it was a great choice and thankfully Pritvi, Nadim as well as Ishwon volunteered to be around at the "community booth". Thankfully, the computer club gave us - the MSCC and the LUGM - one of their spaces in the lobby area of the Paul Octave Wiéhé Auditorium. My impression about the event Very well and professionally organised. Seriously, the lads over at the UoM Computer Club did a great job in organising their 2 days event, and felt very comfortable at any time. Actually, it was kind of amusing to some of the members constantly running around and checking everything. Even though that the whole process went smooth and easy off the hand. There were a couple of interesting pieces of information and announcements during the opening ceremony. For example, the Computer Science faculty is a very young one and has been initiated back in 1988 only - just by 4 staff members at that time. Now, after 25 years they have achieved quite a lot and there are currently 1.000+ active students attending the numerous lectures and courses. But there is no room to rest on previous achievements, and I was kind of surprised to hear that there are plans to extend the campus, and offer new lectures in the fields of nanotechnology, big data handling, and - crossing fingers - the introduction and establishment of a space control centre. Mauritius is already part of the Square Kilometre Array (SKA) and hopefully there will be more activities into that direction in the near future. Community - Awareness and collaboration As stated earlier, I could only spent one morning but luckily other members of the MSCC and the LUGM stayed during the whole two days and provided answers to any interested person. As for me, I took the opportunity to get in touch with the other companies in the lobby. Mainly, to create some awareness about our IT communities but also to see whether there might be options for future engagement in common activities, too. So far, I was able to speak to representatives of the following companies: ACCA Mauritius Business at Work Infomil LinkByNet Microsoft Indian Ocean Islands & French Pacific Spherinity Training Institute Spoon Consulting Ltd. State Informatics Ltd. Unfortunately, I only had a quick chat with an HR representative of LinkByNet but I fully count on our MSCC members like Nitin or LUGM member Ronny to spread our intentions over there.  So far, all of the representatives were really interested in our concepts and activities and I'm currently catching up with an introduction flyer for the MSCC that I'm going to send out to all those contacts via mail. It would be great to have more craftsmen as well as professional support on board. Some pictures from the event MSCC: Fantastic outlook for the near future. Announcements were made on Big data, nanotechnology, and space control centre in Mauritius. Interesting! MSCC: The lobby area was cramped with students. Great way to exchange and network. Good luck to all candidates! Passing the relay staff to... I recommend you to continue to read about the first Career & IT Fair on Ish's blog. He has a great summary and more details on those two days of IT activities than I have. Thanks and feel free to leave a comment (or two)... 

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• Must-see sessions at TCUK11

  - by Roger Hart

  Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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• Where Facebook Stands Heading Into 2013

  - by Mike Stiles

  In our last blog, we looked at how Twitter is positioned heading into 2013. Now it’s time to take a similar look at Facebook. 2012, for a time at least, seemed to be the era of Facebook-bashing. Between a far-from-smooth IPO, subsequent stock price declines, and anxiety over privacy, the top social network became a target for comedians, politicians, business journalists, and of course those who were prone to Facebook-bash even in the best of times. But amidst the “this is the end of Facebook” headlines, the company kept experimenting, kept testing, kept innovating, and pressing forward, committed as always to the user experience, while concurrently addressing monetization with greater urgency. Facebook enters 2013 with over 1 billion users around the world. Usage grew 41% in Brazil, Russia, Japan, South Korea and India in 2012. In the Middle East and North Africa, an average 21 new signups happen per minute. Engagement and time spent on the site would impress the harshest of critics. Facebook, while not bulletproof, has become such an integrated daily force in users’ lives, it’s getting hard to imagine any future mass rejection. You want to see a company recognizing weaknesses and shoring them up. Mobile was a weakness in 2012 as Facebook was one of many caught by surprise at the speed of user migration to mobile. But new mobile interfaces, better mobile ads, speed upgrades, standalone Messenger and Pages mobile apps, and the big dollar acquisition of Instagram, were a few indicators Facebook won’t play catch-up any more than it has to. As a user, the cool thing about Facebook is, it knows you. The uncool thing about Facebook is, it knows you. The company’s walking a delicate line between the public’s competing desires for customized experiences and privacy. While the company’s working to make privacy options clearer and easier, Facebook’s Paul Adams says data aggregation can move from acting on what a user is engaging with at the moment to a more holistic view of what they’re likely to want at any given time. To help learn about you, there’s Open Graph. Embedded through diverse partnerships, the idea is to surface what you’re doing and what you care about, and help you discover things via your friends’ activities. Facebook’s Director of Engineering, Mike Vernal, says building mobile social apps connected to Facebook in such ways is the next wave of big innovation. Expect to see that fostered in 2013. The Facebook site experience is always evolving. Some users like that about Facebook, others can’t wait to complain about it…on Facebook. The Facebook focal point, the News Feed, is not sacred and is seeing plenty of experimentation with the insertion of modules. From upcoming concerts, events, suggested Pages you might like, to aggregated “most shared” content from social reader apps, plenty could start popping up between those pictures of what your friends had for lunch.  As for which friends’ lunches you see, that’s a function of the mythic EdgeRank…which is also tinkered with. When Facebook changed it in September, Page admins saw reach go down and the high anxiety set in quickly. Engagement, however, held steady. The adjustment was about relevancy over reach. (And oh yeah, reach was something that could be charged for). Facebook wants users to see what they’re most likely to like, based on past usage and interactions. Adding to the “cream must rise to the top” philosophy, they’re now even trying out ordering post comments based on the engagement the comments get. Boy, it’s getting competitive out there for a social engager. Facebook has to make $$$. To do that, they must offer attractive vehicles to marketers. There are a myriad of ad units. But a key Facebook marketing concept is the Sponsored Story. It’s key because it encourages content that’s good, relevant, and performs well organically. If it is, marketing dollars can amplify it and extend its reach. Brands can expect the rollout of a search product and an ad network. That’s a big deal. It takes, as Open Graph does, the power of Facebook’s user data and carries it beyond the Facebook environment into the digital world at large. No one could target like Facebook can, and some analysts think it could double their roughly $5 billion revenue stream. As every potential revenue nook and cranny is explored, there are the users themselves. In addition to Gifts, Facebook thinks users might pay a few bucks to promote their own posts so more of their friends will see them. There’s also word classifieds could be purchased in News Feeds, though they won’t be called classifieds. And that’s where Facebook stands; a wildly popular destination, a part of our culture, with ever increasing functionalities, the biggest of big data, revenue strategies that appeal to marketers without souring the user experience, new challenges as a now public company, ongoing privacy concerns, and innovations that carry Facebook far beyond its own borders. Anyone care to write a “this is the end of Facebook” headline? @mikestilesPhoto via stock.schng

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• Professional Development – Difference Between Bio, CV and Resume

  - by Pinal Dave

  Applying for work can be very stressful – you want to put your best foot forward, and it can be very hard to sell yourself to a potential employer while highlighting your best characteristics and answering questions.  On top of that, some jobs require different application materials – a biography (or bio), a curriculum vitae (or CV), or a resume.  These things seem so interchangeable, so what is the difference? Let’s start with the one most of us have heard of – the resume.  A resume is a summary of your job and education history.  If you have ever applied for a job, you will have used a resume.  The ability to write a good resume that highlights your best characteristics and emphasizes your qualifications for a specific job is a skill that will take you a long way in the world.  For such an essential skill, unfortunately it is one that many people struggle with. RESUME So let’s discuss what makes a great resume.  First, make sure that your name and contact information are at the top, in large print (slightly larger font than the rest of the text, size 14 or 16 if the rest is size 12, for example).  You need to make sure that if you catch the recruiter’s attention and they know how to get a hold of you. As for qualifications, be quick and to the point.  Make your job title and the company the headline, and include your skills, accomplishments, and qualifications as bullet points.  Use good action verbs, like “finished,” “arranged,” “solved,” and “completed.”  Include hard numbers – don’t just say you “changed the filing system,” say that you “revolutionized the storage of over 250 files in less than five days.”  Doesn’t that sentence sound much more powerful? Curriculum Vitae (CV) Now let’s talk about curriculum vitae, or “CVs”.  A CV is more like an expanded resume.  The same rules are still true: put your name front and center, keep your contact info up to date, and summarize your skills with bullet points.  However, CVs are often required in more technical fields – like science, engineering, and computer science.  This means that you need to really highlight your education and technical skills. Difference between Resume and CV Resumes are expected to be one or two pages long – CVs can be as many pages as necessary.  If you are one of those people lucky enough to feel limited by the size constraint of resumes, a CV is for you!  On a CV you can expand on your projects, highlight really exciting accomplishments, and include more educational experience – including GPA and test scores from the GRE or MCAT (as applicable).  You can also include awards, associations, teaching and research experience, and certifications.  A CV is a place to really expand on all your experience and how great you will be in this particular position. Biography (Bio) Chances are, you already know what a bio is, and you have even read a few of them.  Think about the one or two paragraphs that every author includes in the back flap of a book.  Think about the sentences under a blogger’s photo on every “About Me” page.  That is a bio.  It is a way to quickly highlight your life experiences.  It is essentially the way you would introduce yourself at a party. Where a bio is required for a job, chances are they won’t want to know about where you were born and how many pets you have, though.  This is a way to summarize your entire job history in quick-to-read format – and sometimes during a job hunt, being able to get to the point and grab the recruiter’s interest is the best way to get your foot in the door.  Think of a bio as your entire resume put into words. Most bios have a standard format.  In paragraph one, talk about your most recent position and accomplishments there, specifically how they relate to the job you are applying for.  If you have teaching or research experience, training experience, certifications, or management experience, talk about them in paragraph two.  Paragraph three and four are for highlighting publications, education, certifications, associations, etc.  To wrap up your bio, provide your contact info and availability (dates and times). Where to use What? For most positions, you will know exactly what kind of application to use, because the job announcement will state what materials are needed – resume, CV, bio, cover letter, skill set, etc.  If there is any confusion, choose whatever the industry standard is (CV for technical fields, resume for everything else) or choose which of your documents is the strongest. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, PostADay, Professional Development, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• How to Achieve Real-Time Data Protection and Availabilty....For Real

  - by JoeMeeks

  There is a class of business and mission critical applications where downtime or data loss have substantial negative impact on revenue, customer service, reputation, cost, etc. Because the Oracle Database is used extensively to provide reliable performance and availability for this class of application, it also provides an integrated set of capabilities for real-time data protection and availability. Active Data Guard, depicted in the figure below, is the cornerstone for accomplishing these objectives because it provides the absolute best real-time data protection and availability for the Oracle Database. This is a bold statement, but it is supported by the facts. It isn’t so much that alternative solutions are bad, it’s just that their architectures prevent them from achieving the same levels of data protection, availability, simplicity, and asset utilization provided by Active Data Guard. Let’s explore further. Backups are the most popular method used to protect data and are an essential best practice for every database. Not surprisingly, Oracle Recovery Manager (RMAN) is one of the most commonly used features of the Oracle Database. But comparing Active Data Guard to backups is like comparing apples to motorcycles. Active Data Guard uses a hot (open read-only), synchronized copy of the production database to provide real-time data protection and HA. In contrast, a restore from backup takes time and often has many moving parts - people, processes, software and systems – that can create a level of uncertainty during an outage that critical applications can’t afford. This is why backups play a secondary role for your most critical databases by complementing real-time solutions that can provide both data protection and availability. Before Data Guard, enterprises used storage remote-mirroring for real-time data protection and availability. Remote-mirroring is a sophisticated storage technology promoted as a generic infrastructure solution that makes a simple promise – whatever is written to a primary volume will also be written to the mirrored volume at a remote site. Keeping this promise is also what causes data loss and downtime when the data written to primary volumes is corrupt – the same corruption is faithfully mirrored to the remote volume making both copies unusable. This happens because remote-mirroring is a generic process. It has no  intrinsic knowledge of Oracle data structures to enable advanced protection, nor can it perform independent Oracle validation BEFORE changes are applied to the remote copy. There is also nothing to prevent human error (e.g. a storage admin accidentally deleting critical files) from also impacting the remote mirrored copy. Remote-mirroring tricks users by creating a false impression that there are two separate copies of the Oracle Database. In truth; while remote-mirroring maintains two copies of the data on different volumes, both are part of a single closely coupled system. Not only will remote-mirroring propagate corruptions and administrative errors, but the changes applied to the mirrored volume are a result of the same Oracle code path that applied the change to the source volume. There is no isolation, either from a storage mirroring perspective or from an Oracle software perspective.  Bottom line, storage remote-mirroring lacks both the smarts and isolation level necessary to provide true data protection. Active Data Guard offers much more than storage remote-mirroring when your objective is protecting your enterprise from downtime and data loss. Like remote-mirroring, an Active Data Guard replica is an exact block for block copy of the primary. Unlike remote-mirroring, an Active Data Guard replica is NOT a tightly coupled copy of the source volumes - it is a completely independent Oracle Database. Active Data Guard’s inherent knowledge of Oracle data block and redo structures enables a separate Oracle Database using a different Oracle code path than the primary to use the full complement of Oracle data validation methods before changes are applied to the synchronized copy. These include: physical check sum, logical intra-block checking, lost write validation, and automatic block repair. The figure below illustrates the stark difference between the knowledge that remote-mirroring can discern from an Oracle data block and what Active Data Guard can discern. An Active Data Guard standby also provides a range of additional services enabled by the fact that it is a running Oracle Database - not just a mirrored copy of data files. An Active Data Guard standby database can be open read-only while it is synchronizing with the primary. This enables read-only workloads to be offloaded from the primary system and run on the active standby - boosting performance by utilizing all assets. An Active Data Guard standby can also be used to implement many types of system and database maintenance in rolling fashion. Maintenance and upgrades are first implemented on the standby while production runs unaffected at the primary. After the primary and standby are synchronized and all changes have been validated, the production workload is quickly switched to the standby. The only downtime is the time required for user connections to transfer from one system to the next. These capabilities further expand the expectations of availability offered by a data protection solution beyond what is possible to do using storage remote-mirroring. So don’t be fooled by appearances.  Storage remote-mirroring and Active Data Guard replication may look similar on the surface - but the devil is in the details. Only Active Data Guard has the smarts, the isolation, and the simplicity, to provide the best data protection and availability for the Oracle Database. Stay tuned for future blog posts that dive into the many differences between storage remote-mirroring and Active Data Guard along the dimensions of data protection, data availability, cost, asset utilization and return on investment. For additional information on Active Data Guard, see: Active Data Guard Technical White Paper Active Data Guard vs Storage Remote-Mirroring Active Data Guard Home Page on the Oracle Technology Network

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• Simple Project Templates

  - by Geertjan

  The NetBeans sources include a module named "simple.project.templates": In the module sources, Tim Boudreau turns out to be the author of the code, so I asked him what it was all about, and if he could provide some usage code. His response, from approximately this time last year because it's been sitting in my inbox for a while, is below. Sure - though I think the javadoc in it is fairly complete.  I wrote it because I needed to create a bunch of project templates for Javacard, and all of the ways that is usually done were grotesque and complicated.  I figured we already have the ability to create files from templates, and we already have the ability to do substitutions in templates, so why not have a single file that defines the project as a list of file templates to create (with substitutions in the names) and some definitions of what should be in project properties. You can also add files to the project programmatically if you want.Basically, a template for an entire project is a .properties file.  Any line which doesn't have the prefix 'pp.' or 'pvp.' is treated as the definition of one file which should be created in the new project.  Any such line where the key ends in * means that file should be opened once the new project is created.  So, for example, in the nodejs module, the definition looks like: {{projectName}}.js*=Templates/javascript/HelloWorld.js .npmignore=node_hidden_templates/npmignore So, the first line means:  - Create a file with the same name as the project, using the HelloWorld template    - I.e. the left side of the line is the relative path of the file to create, and the right side is the path in the system filesystem for the template to use       - If the template is not one you normally want users to see, just register it in the system filesystem somewhere other than Templates/ (but remember to set the attribute that marks it as a template)  - Include that file in the set of files which should be opened in the editor once the new project is created. To actually create a project, first you just create a new ProjectCreator: ProjectCreator gen = new ProjectCreator( parentFolderOfNewProject ); Now, if you want to programmatically generate any files, in addition to those defined in the template, you can: gen.add (new FileCreator("nbproject", "project.xml", false) {     public DataObject create (FileObject project, Map<String,String> substitutions) throws IOException {          ...     } }); Then pass the FileObject for the project template (the properties file) to the ProjectCreator's createProject method (hmm, maybe it should be the string path to the project template instead, to save the caller trouble looking up the FileObject for the template).  That method looks like this: public final GeneratedProject createProject(final ProgressHandle handle, final String name, final FileObject template, final Map<String, String> substitutions) throws IOException { The name parameter should be the directory name for the new project;  the map is the strings you gathered in the wizard which should be used for substitutions.  createProject should be called on a background thread (i.e. use a ProgressInstantiatingIterator for the wizard iterator and just pass in the ProgressHandle you are given). The return value is a GeneratedProject object, which is just a holder for the created project directory and the set of DataObjects which should be opened when the wizard finishes. I'd love to see simple.project.templates moved out of the javacard cluster, as it is really useful and much simpler than any of the stuff currently done for generating projects.  It would also be possible to do much richer tools for creating projects in apisupport - i.e. choose (or create in the wizard) the templates you want to use, generate a skeleton wizard with a UI for all the properties you'd like to substitute, etc. Here is a partial project template from Javacard - for example usage, see org.netbeans.modules.javacard.wizard.ProjectWizardIterator in javacard.project (or the much simpler one in contrib/nodejs). #This properties file describes what to create when a project template is#instantiated.  The keys are paths on disk relative to the project root. #The values are paths to the templates to use for those files in the system#filesystem.  Any string inside {{ and }}'s will be substituted using properties#gathered in the template wizard.#Special key prefixes are #  pp. - indicates an entry for nbproject/project.properties#  pvp. - indicates an entry for nbproject/private/private.properties #File templates, in format [path-in-project=path-to-template]META-INF/javacard.xml=org-netbeans-modules-javacard/templates/javacard.xmlMETA-INF/MANIFEST.MF=org-netbeans-modules-javacard/templates/EAP_MANIFEST.MF APPLET-INF/applet.xml=org-netbeans-modules-javacard/templates/applet.xmlscripts/{{classnamelowercase}}.scr=org-netbeans-modules-javacard/templates/test.scrsrc/{{packagepath}}/{{classname}}.java*=Templates/javacard/ExtendedApplet.java nbproject/deployment.xml=org-netbeans-modules-javacard/templates/deployment.xml#project.properties contentspp.display.name={{projectname}}pp.platform.active={{activeplatform}} pp.active.device={{activedevice}}pp.includes=**pp.excludes= I will be using the above info in an upcoming blog entry and provide step by step instructions showing how to use them. However, anyone else out there should have enough info from the above to get started yourself!

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• PASS: Board Q&amp;A at the Summit

  - by Bill Graziano

  The last two years we’ve put the Board in front of the members and taken questions.  We’re going to do that again this year.  It will be in Room 307/308 from 12:15 to 1:30 on Friday. Yes, this time overlaps with the Birds of a Feather Lunch and the start of afternoon sessions – but only partially.  You can attend the Q&A and still get to parts of both of those.  There just isn’t a great time to do this.  Every time overlaps with something. We can’t do it after the last session on Friday.  We can’t fit it between the last session and the evening events on Wednesday or Thursday.  We had some discussion around breakfast time but I didn’t think that was realistic.  This is the least bad time we could come up with. Last year we had 60-70 people attend.  These are the items that were specific things that I could work on: The first question was whether to increase transparency around individual votes of Board members.  We approved this at the Board meeting the following day.  The only caveat was that if the Board is given confidential information as a basis for their vote then we may not be able to disclose individual votes.  Putting a Director in a position where they can’t publicly defend the reason for their vote is a difficult situation.  Thanks Kendal! Can we have a Board member discretionary fund?  As background, I took a couple of people to lunch so we could have a quiet place to talk.  I bought lunch but wasn’t able to expense it back to PASS.  We just don’t have a budget item for things like this.  I think we should.  I would guess the entire Board would like it also.  It was in an earlier version of the budget but came out as part of a cost-cutting move to balance the budget.  I’d like to see it added back in but we’ll have to see. I know there were a comments about the elections.  At this point we had created the Election Review Committee.  I’ve already written at length about this process. Where does IT work go?  PASS started to publish our internal management reports starting in December 2010.  You can find them on our Governance page.  These aren’t filtered at all and include a variety of information about IT projects.  The most recent update had roughly a page of updates related to IT.  Lots of the work was related to Summit and the Orator tool that we use to manage speaker submissions. There were numerous requests that Tina Turner not be repeated.  Done.  I don’t think we’ll do anything quite like that again.  We had a request for a payment plan for Summit.  We looked into this briefly but didn’t take any action.  We didn’t think the effort was worth the small number of people that would use it.  If you disagree, submit this on our Summit Feedback site and get some votes. There were lots of suggestions around the first-timers events – especially from first timers.  You can find all our current activities related to first-timers at the First Timers page on the Summit web site.  Plus links to 34 (!) blog posts on suggestions for first-timers.  And a big THANK YOU to Confio and Red Gate for sponsoring this. I hope you get the chance to attend.  These events are very helpful to me as a Board member.  I like being able to look around the room as comments are being made and see the audience reaction.  It helps me gauge the interest in an idea. I’d also like to direct you to the Summit Feedback site.  You can submit and vote on ideas to make the Summit a better experience.  As of right now we have the suggestions from last year still up.  We may reset these prior to the Summit though.

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