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• What is a good support knowledge base tool?

  - by Guillaume

  I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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• ArchBeat Link-o-Rama Top 20 for June 3-9, 2012

  - by Bob Rhubart

  The top twenty most popular links as shared via my social networks for the week of June 3-9, 2012. SOA Analysis within the Department of Defense Architecture Framework (DoDAF) 2.0 – Part II | Dawit Lessanu Driving from Business Architecture to Business Process Services | H. V. Ganesarethinam Book Review: Oracle Application Integration Architecture (AIA) Foundation Pack 11gR1: Essentials | Rajesh Raheja Oracle Enterprise Manager Ops Center 12c: Enterprise Controller High Availability (EC HA)| Anand Akela Integrating OBIEE 11g into Weblogic’s SAML SSO | Andre Correa Introducing Decision Tables in the SOA Suite 11g Business Rule component | Lucas Jellema EJB 3.1: Stateless Session Bean Deployed as .war, Dependency Injection, Asynchronous Methods | Frank Munz Educause Top-Ten IT Issues - the most change in a decade or more | Cole Clark Oracle VM RAC template - what it took | Wim Coekaerts WebCenter Content shared folders for clustering | Kyle Hatlestad CRUD Use Case Implementation and ADF Query Search | @AndrejusB Introducing Oracle Cloud | Larry Ellison Exalogic Webcast Series: Rethink Your Business Application Deployment Strategy BI Architecture Master Class for Partners - Oracle Architecture Unplugged Creating an Oracle Endeca Information Discovery 2.3 Application | Mark Rittman Eclipse DemoCamp - June 2012 - Redwood Shores, CA Oracle Cloud offering - What makes it unique? | Tom Laszewski Virtualization at Oracle - Six Part Series The right way to transform your business via the cloud | David Linthicum Protecting a WebCenter app with OAM 11g | Chris Johnson Thought for the Day "Programming without an overall architecture or design in mind is like exploring a cave with only a flashlight: You don't know where you've been, you don't know where you're going, and you don't know quite where you are." — Danny Thorpe Source: softwarequotes.com

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• Javascript: Machine Constants Applicable?

  - by DavidB2013

  I write numerical routines for students of science and engineering (although they are freely available for use by anybody else as well) and am wondering how to properly use machine constants in a JavaScript program, or if they are even applicable. For example, say I am writing a program in C++ that numerically computes the roots of the following equation: exp(-0.7x) + sin(3x) - 1.2x + 0.3546 = 0 A root-finding routine should be able to compute roots to within the machine epsilon. In C++, this value is specified by the language: DBL_EPSILON. C++ also specifies the smallest and largest values that can be held by a float or double variable. However, how does this convert to JavaScript? Since a Javascript program runs in a web browser, and I don't know what kind of computer will run the program, and JavaScript does not have corresponding predefined values for these quantities, how can I implement my own version of these constants so that my programs compute results to as much accuracy as allowed on the computer running the web browser? My first draft is to simply copy over the literal constants from C++: FLT_MIN: 1.17549435082229e-038 FLT_MAX: 3.40282346638529e+038 DBL_EPSILON: 2.2204460492503131e-16 I am also willing to write small code blocks that could compute these values for each machine on which the program is run. That way, a supercomputer might compute results to a higher accuracy than an old, low-level, PC. BUT, I don't know if such a routine would actually reach the computer, in which case, I would be wasting my time. Anybody here know how to compute and use (in Javascript) values that correspond to machine constants in a compiled language? Is it worth my time to write small programs in Javascript that compute DBL_EPSILON, FLT_MIN, FLT_MIN, etc. for use in numerical routines? Or am I better off simply assigning literal constants that come straight from C++ on a standard Windows PC?

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• What's a good public access terminal solution using old PCs and remote VMs?

  - by greenfingers

  Has anyone had experience using VMs as remote desktops for public access terminals (e.g. an internet cafe) In our case we don't want to charge money for access but I figure this solution has a few advantages, such as: can easily re-build VMs daily, erasing private data and clutter can use rickety old PCs for the 'dumb' terminals less IT support needed on site Can you suggest tools to help do this? Keeping the terminals up and running as much of the time as possible is the main priority, so they need to boot straight into full screen remote desktop and stay there.

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• Preffered lambda syntax?

  - by Roger Alsing

  I'm playing around a bit with my own C like DSL grammar and would like some oppinions. I've reserved the use of "(...)" for invocations. eg: foo(1,2); My grammar supports "trailing closures" , pretty much like Ruby's blocks that can be passed as the last argument of an invocation. Currently my grammar support trailing closures like this: foo(1,2) { //parameterless closure passed as the last argument to foo } or foo(1,2) [x] { //closure with one argument (x) passed as the last argument to foo print (x); } The reason why I use [args] instead of (args) is that (args) is ambigious: foo(1,2) (x) { } There is no way in this case to tell if foo expects 3 arguments (int,int,closure(x)) or if foo expects 2 arguments and returns a closure with one argument(int,int) - closure(x) So thats pretty much the reason why I use [] as for now. I could change this to something like: foo(1,2) : (x) { } or foo(1,2) (x) -> { } So the actual question is, what do you think looks best? [...] is somewhat wrist unfriendly. let x = [a,b] { } Ideas?

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• "Sent on behalf" not appearing when delegates sending mails

  - by New Steve

  Ringo is a delegate of Paul's mailbox in Exchange, but when Ringo sends mail from Paul's mailbox, the recipient sees "Paul" in the sender field, rather than "Paul Sent On Behalf Of Ringo" Paul has set "Editor" permissions for Ringo to his mailbox, and Ringo has been granted "Send on behalf of" permissions in Exchange. Ringo did at one time have "Send As" permissions for Paul's mailbox in Exchange, but this has since been removed. This is also the case for all other delegates to Paul's mailbox. How do I make it so that emails sent by Paul's delegates show the "Sent On Behalf Of" information in the Sender field? Using Exchange Server 2007 and Microsoft Office Outlook 2007

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• Is defining every method/state per object in a series of UML diagrams representative of MDA in general?

  - by Max

  I am currently working on a project where we use a framework that combines code generation and ORM together with UML to develop software. Methods are added to UML classes and are generated into partial classes where "stuff happens". For example, an UML class "Content" could have the method DeleteFromFileSystem(void). Which could be implemented like this: public partial class Content { public void DeleteFromFileSystem() { File.Delete(...); } } All methods are designed like this. Everything happens in these gargantuan logic-bomb domain classes. Is this how MDA or DDD or similar usually is done? For now my impression of MDA/DDD (which this has been called by higherups) is that it severely stunts my productivity (everything must be done The Way) and that it hinders maintenance work since all logic are roped, entrenched, interspersed into the mentioned gargantuan bombs. Please refrain from interpreting this as a rant - I am merely curious if this is typical MDA or some sort of extreme MDA UPDATE Concerning the example above, in my opinion Content shouldn't handle deleting itself as such. What if we change from local storage to Amazon S3, in that case we would have to reimplement this functionality scattered over multiple places instead of one single interface which we can provide a second implementation for.

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• How to give a Linux user permission to create backups, but not permission to delete them?

  - by ChocoDeveloper

  I want to set up automated backups that are kept safe from myself (in case a virus pwns me). The problem is the "create" and "delete" permissions are the same thing: write permission. So what can I do about it? Is it possible to decouple the create/delete permissions? Another option could be to let the user "root" make the backups. The problem is my home directory is encrypted, and I don't want to backup everything. Any ideas? For the backups I'm using Deja Dup, which is installed by default in Fedora and Ubuntu.

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• Alternative to WMP for mp3 player sync

  - by Dan Neely

  I've been using WMP to sync to my Creative Zen since I bought it a year ago. It worked fine when my collection was still smaller than its capacity, but that's no longer the case, and I can't find any way to specify which music should be synced/not synced. WMP's sync by alphabetical order is an unacceptable option. What I think I want is something that would show my collection organized by artist/album/song (with file size info) in a treeview with checkboxes that saves my selections so I just have make adjustments as needed with new albums instead of having to rebuild my list from scratch every time.

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• Right Drag on Mac

  - by Mafuba

  How do you perform a right-click-drag operation on Mac hardware? I know you can right click, but there does not seem to be a right click drag gesture. In my specific case I am using a MacBook Pro, and I am in a Windows environment. The question is more than just theoretical. I ask because there is functionality that uses this gesture, at least in the Windows world. For example, right now I'm trying to do a copy and rename in the TortoiseSVN repository browser. I think there are things you can do with a right drag in graphical editors like Photoshop as well. In windows you get a context menu when you right drag files. For those familiar with the software, I know I can do it in other ways; I'm not looking for workarounds to specific problems.

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• Cron: job starts but doesn't complete

  - by Guandalino

  I have a problem with a cron job which starts but doesn't complete. Running the command manually works fine. I already read the page about cron issues and solutions here on AskUbuntu, tried the proposed solutions but didn't find an answer working in my case. I'm using Ubuntu 12.04. $ crontab -e SHELL=/bin/bash # otherwise it would be /bin/sh 59 16 * * * /bin/duply calendar backup > /tmp/duply.log Btw, the cron file ends with an empty line, as someone pointed out. Once the job has "finished"...: $ cat /tmp/duply.log Start duply v1.5.7, time is 2012-06-22 16:59:01. Instead, running manually the script it works correctly and gives this output: Start duply v1.5.7, time is 2012-06-22 17:06:39. [cut] ... here is a long output generated by duply. ... and yes, files have been backed up. [cut] --- Finished state OK at 17:06:42.581 - Runtime 00:00:03.170 --- I also tried to restart the cron daemon (sudo service cron restart) but nothing changed. Do you have any suggestion to fix the issue?

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• Google Chrome "warn to quit" not warning on Cmd + Tab quit

  - by Theron Luhn

  As a Mac poweruser, I often use Cmd + Tab to switch between applications. Tab is unfortunately close to Q, so I often end up jamming Cmd + Q as well by accident. On most applications, this isn't a problem; a popup appears confirming if I want to quit, and I just click "cancel." However, this isn't the case with Google Chrome. I checked "warn before quitting", and when I press Cmd + Q a box saying "Hold Cmd + Q to quit" pops up. But when jamming Cmd + Q while switching to Chrome using Cmd + Tab, it completely ignores the "warn before quitting" policy and quits immediately. Any way to fix this annoyance? Switching either of the shortcuts to something else would fix the problem, but I'm not able to find a way to do so.

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• How to find a hidden streaming video/audio link and record it

  - by Stan

  I've been using 'URL snooper' to find the hidden streaming url. And feed that url to VLC to record streaming video/audio. But the VLC can't read those url. Then I also found that the url is like a floating url that changes every several hours. So the same audio station won't have same url. The streaming audio provider has bunches of audio stations and shuffle the link frequently. Is there any way to record the streaming media in this case? Please advise, thanks.

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• Is Gadget on Windows 7 buggy for now?

  - by Jian Lin

  Is Gadget on Windows 7 buggy for now? For example, I made CPU Meter, Clock "always on top", but sometimes, one is on top but the other is not. I have to make it "not always on top" and then "always on top" again and it will show up on top again. another thing that might or might not be a bug is: even when viewing video in full screen mode, the gadgets are all there. This may be one case where the user won't want all the gadgets on top when viewing a video full screen.

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• How to setup certificate authentication for MS SQL server 2008 R2 ?

  - by Stephane

  Hello, I have to connect an (ADO) application running on a standalone Windows 2003 R2 server to a SQL 2008 R2 database that is a member of the domain. I have setup an SQL authentication account for this and hard-coded the password into the connection string but I wonder if it wouldn't be possible to use certificate-based authentication for this instead. I haven't been able to find any documentation regarding this apparently new functionality of SQL 2008 R2 anywhere. Could someone kindly point me at some good documentation ? Or at least a description of the functionality and whether it could be used in my case or not ? Thank you in advance

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• How to I access "Deny" message from a Lidgren client?

  - by TJ Mott

  I'm using the Lidgren v3 network for a UDP client/server networking model. On the server end, I'm initializing a NetServer object with the NetIncomingMessage.ConnectionApproval message type enabled. So the client is able to successfully connect and the first packet it sends is a login packet, containing a username and password supplied by the user. The server is receiving that and doing some black magic to authenticate, and everything works up to that point. If the login fails, the server calling NetIncomingMessage.SenderConnection.Deny("Invalid Login Credentials"). I want to know how to properly receive this deny message on the client. I'm getting the message, it shows up with a message type of NetIncomingMessage.StatusChanged. If I call ReadString on that message, I get a corrupted version of the string I passed to the Deny method on the server. The type of corruption varies, I've seen odd characters in there but in every case it's truncated and is way shorter than the string I entered. Any ideas? The official documentation is sparse on this topic. I could use pointers from anyone who has successfully used the Lidgren library and uses the Accept or Deny methods. Also, if I don't do any authentication and just Approve() the connection every time, stuff actually works just fine and I'm getting reliable two-way UDP traffic. (And lastly, Stack Exchange said I don't have enough reputation to use the "Lidgren" tag....???)

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• Z Order in 2D with orthographic projection and texture atlas

  - by Carbon Crystal

  I am working with a 2D game in OpenGL ES and have a question about z-order together with a texture atlas. I am using an orthographic projection because I want pixel-perfect rendering of 2D sprites, however from what I can determine the draw order is really the only thing that will determine which textures (sprites) appear above or below their neighbors. That is, the "z-index" is a function of the order in which the textures are drawn as opposed to the z coordinate on the vertex array being drawn. So.. I have a texture atlas to save binding multiple textures for each draw call but this immediately creates a problem if there is more than one atlas in play. If I need to draw textures from more than one atlas (typically the case if I have too many sprites to fit in a single atlas of a reasonable size), then I can't maintain a "draw order" across atlases unless I want to bind/unbind the atlas textures more than once.. which kinda defeats the purpose. Does anyone have any clues as to what the best approach is here? Currently I'm running under an assumption that I will have to declare different fixed "depths" (e.g foreground, background etc) in my 2D scene and assume that the z-order for sprites at a given depth is the same. Then I can have as many atlases as I need at each depth and simply draw the depths in order (along with their associated atlases) I'd love to hear what other people are doing.

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• iTunes command+tab does not bring main window the foreground after command+h

  - by ecoffey

  Related to : Cmd-Tab does not bring iTunes to foreground There people claim that command+h will continue to work, but the behavior I'm seeing is: Launch a full screen Terminal instance (or anything else really) Launch a fresh iTunes command+h to hide it command+tab back to iTunes, this works and the main app window is given focus command+tab to Terminal command+tab to iTunes What I expect to happen: the main iTunes window is brought to the foreground and given focus. What does happen: The application menu bar shows iTunes, but an additional command+` is needed to bring the main app to foreground. I thought it might have been related to a Chrome interaction, since I'm usually commmand+tabbing between my browser and everything else, but that does not seem to be the case. I do have two "plugins" running: last.fm scrobbler Alfred app mini itunes player interface Not sure if either of those create some phantom window or something that is mixing something up. Versions of stuff: OS X: 10.6.5 iTunes: 10.1.1 (4) last.fm: can't find it, but it's recent Alfred: 0.8 (89) So after that big long rant, anyone else seeing this behavior?

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• if/else statements or exceptions

  - by Thaven

  I don't know, that this question fit better on this board, or stackoverflow, but because my question is connected rather to practices, that some specified problem. So, consider an object that does something. And this something can (but should not!) can go wrong. So, this situation can be resolved in two way: first, with exceptions: DoSomethingClass exampleObject = new DoSomethingClass(); try { exampleObject.DoSomething(); } catch (ThisCanGoWrongException ex) { [...] } And second, with if statement: DoSomethingClass exampleObject = new DoSomethingClass(); if(!exampleObject.DoSomething()) { [...] } Second case in more sophisticated way: DoSomethingClass exampleObject = new DoSomethingClass(); ErrorHandler error = exampleObject.DoSomething(); if (error.HasError) { if(error.ErrorType == ErrorType.DivideByPotato) { [...] } } which way is better? In one hand, I heard that exception should be used only for real unexpected situations, and if programist know, that something may happen, he should used if/else. In second hand, Robert C. Martin in his book Clean Code Wrote, that exception are far more object oriented, and more simple to keep clean.

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• When does the "Do One Thing" paradigm become harmful?

  - by Petr

  For the sake of argument here's a sample function that prints contents of a given file line-by-line. Version 1: void printFile(const string & filePath) { fstream file(filePath, ios::in); string line; while (file.good()) { getline(file, line); cout << line << endl; } } I know it is recommended that functions do one thing at one level of abstraction. To me, though code above does pretty much one thing and is fairly atomic. Some books (such as Robert C. Martin's Clean Code) seem to suggest breaking the above code into separate functions. Version 2: void printLine(const string & line) { cout << line << endl; } void printLines(fstream & file) { string line; while (file.good()) { getline(file, line); printLine(line); } } void printFile(const string & filePath) { fstream file(filePath, ios::in); printLines(file); } I understand what they want to achieve (open file / read lines / print line), but isn't it a bit of overkill? The original version is simple and in some sense already does one thing - prints a file. The second version will lead to a large number of really small functions which may be far less legible than the first version. Wouldn't it be, in this case, better to have the code at one place? At which point does the "Do One Thing" paradigm become harmful?

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• Additional new content SOA Partner Community

  - by JuergenKress

  Oracle Reference Architecture: Application Infrastructure Foundation One of the earliest additions to the IT Strategies from Oracle library, this paper describes the concepts and capabilities of the application infrastructure and defines the platform on which solutions are built. Read it. Scaling Service Oriented Architecture What is scaling, and what does it mean to a service oriented architecture? Author Philip Wik explores those issues and proposes Oracle-based solutions to SOA scaling and a SOA scaling roadmap. Read it. SOA, Cloud, and Service Technologies: A Conversation with Thomas Erl Thomas Erl, the world's best selling SOA author, is joined by Oracle SOA experts Tim Hall and Demed L'Her for a wide ranging four-part conversation on the evolution of SOA and the emergence of the architect in the era of cloud computing. Listen to the Podcast & Read a Transcript Cloud e-book Invite your customers to download this Cloud e-book, packed with multi-media resources to educate your customers on the value of Oracle Cloud computing. Assessment: Are you Leading or Lagging when it comes to SOA and BPM? Take the online SOA Assessment and BPM Assessment. New Collateral: Whitepaper Series: The Promise of BPM Technology for Financial Services Institutions - Resource Kit Whitepaper: Reaching Process Excellence with Process Accelerators - PDF Demystifying Cloud Integration: Whitepapers, webcasts, and customer case studies - Resource Kit Whitepaper: Leveraging Governance to sustain Enterprise Architecture - PDF Article: Rethink SOA: A Recipe for Business Transformation - Article Oracle SOA Resource Kit Oracle SOA Governance Resource Kit Oracle BPM Resource Kit SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Using optimization to assign by preference

  - by Aarthi

  I have 100 objects ("candies") that I need to distribute between five people so that each has an equal number of candies (in this case, 20 candies per person). However, each person has also expressed their preferences of candy to me in a chart, similar to below. Top-favored candies receive 10 points, least-favored candies receive -10 points, and neutral-favored candies receive 0.5 points. I need to sort the items out so that: Each person receives the same number of candies Each person's total "satisfaction" (points) is maximized My output is a list of each person's assigned items I'm familiar with Excel's in-house Monte Carlo simulation tools (Solver, F9 diceroll, etc) and would like to stick to those tools. While I know how to set up the chart, and how to use the column summation to input into Solver, I don't know how to get it to give me the desired output. Furthermore, how do I adjust the solver so it takes into account individual preferences rather than empirical ones? To wit: how do I begin setting up this model?

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• IIS: redirect everything to another URL, except for one Directory

  - by DrStalker

  I have an IIS server (IIS 6, Win 2003) that hosts the site http://www.foo.com. I want any request to http://foo.com (no matter what path/filename is used) to redirect to http://www.bar.org/AwesomePage.html UNLESS the request is for http://www.foo.com/specialdir, in which case the HTML files in the local directory specialdir should be used. The problem I have is once the redirect is set it also affects /specialdir - even if I right click on that directory and select "content should come from ... local directory" that change does not take effect, and the directory still shows as redirecting to http://www.bar.org/AwesomePage.html. The same thing happens if I try to set individual files to load from the local system instead of redirecting - IIS gives no error, but the change does not take effect and the files still show as being redirected. How can I set specialdir to override the redirection to the new URL?

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• Login Fail - Google Music Manager

  - by TX-NY-CA

  This is on a Surface Pro. I have not installed a virtual machine. Here is Google's feedback on the error message I receive when attempting login: "Login failed. Could not identify your computer" error message If you're receiving a 'Login failed. Could not identify your computer.' error, we couldn’t identify your machine. Please note that at this time, virtual machines aren't supported by Google Play. If you're certain that you don't have a virtual machine, some users have reported that they were able to workaround the issue by disabling their network bridge." My ifconfig feedback, in case that's helpful: lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:80 errors:0 dropped:0 overruns:0 frame:0 TX packets:80 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:6640 (6.6 KB) TX bytes:6640 (6.6 KB) mlan0 Link encap:Ethernet HWaddr 60:45:bd:f9:04:c0 inet addr:10.129.116.166 Bcast:10.129.116.255 Mask:255.255.255.128 inet6 addr: fe80::6245:bdff:fef9:4c0/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:96714 errors:0 dropped:0 overruns:0 frame:0 TX packets:73079 errors:13 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:117500998 (117.5 MB) TX bytes:9008106 (9.0 MB)

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• How to create or recover Windows Bootloader after deleting Ubuntu boot drive

  - by Kincaid

  I have a computer that dual-boots (or tri-boots) Windows 8 Release Preview, Windows 7, and Ubuntu 12.04. Grub boots between Windows 8 and Ubuntu; for which I use primarily. Recently, I decided to remove Ubuntu, as I hardly used it. I deleted the Ubuntu partition accidentally before replacing the Grub bootloader. Now, whenever I want to boot the machine, it gives me the "grub-rescue" prompt -- I am unable to boot into either Windows (8 nor 7), nor Ubuntu (except via USB, of course). I do not have any Windows 7/8 recovery media, so that isn't an option. Please note that after I deleted the Ubuntu partition, I put the PC into hibernate, and then turned it on. This means the C:\ [Windows 8] drive cannot be mounted. I don't know if that is bad, but it definitely doesn't make things better. I am currently booting Ubuntu via USB, in an effort to restore the Windows bootloader. I have looked into using boot-repair to solve the problem using the instructions here, although after attempting to apply the changes, it gave the error: "Please install the [mbr] packages. Then try again." I don't know why I'm getting this error; is there a way to install the 'mbr packages?' I honestly don't know what exactly they are, nor how to install them. Are there any other options I have not yet exhausted to be able to boot back into Windows, in the case that there is a better way? I want to set the bootloader to boot into Windows 8, but booting into either Windows 7 or 8 is fine (I can use EasyBCD from there). Is there a simple solution to this? I've checked BIOS, and I haven't been able to find a way to boot into Windows.

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