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  • Is it better to use a crowded 2.4GHz Wi-Fi channel 1, 6, 11 or "unused" 3, 4, 8, or 9?

    - by Luke
    I understand that 2.4GHz Wi-Fi channels overlap, and that the only non-overlapping channels in the US are 1, 6, and 11. Generally, my signal strength on channels 1, 6, and 11 are much stronger than my neighbors' on the same channel. However, several of the channels may have 4 or 5 others on that same channel. In this scenario, is it better to use 3, 4, 8, or 9? Or is it better to use the crowded channels 1, 6, and 11? As a secondary question, does it even matter that my signal strength is much higher than theirs? Related: Why use wifi channels other than 1, 6 or 11?

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • OPN Exchange Keynote On-Demand

    - by kristin.jellison
    We hope everyone has had a chance to refresh and recharge after Oracle OpenWorld 2013. In case you didn’t have the opportunity to catch the full OPN Exchange keynote, we have it on demand for your viewing pleasure. A highlight reel is up on the OPN YouTube channel and on Oracle.com. You can also watch individual keynote segments, from Oracle Executives like Mark Hurd, John Fowler and Andy Bailey, highlighted below. So please, sit back, relax and enjoy the show! You know, in case your football team is on a bye this week. Mark Hurd, President, Oracle Executive Address John Fowler, Executive Vice President, Systems Hardware and Software Engineered to Work Together Joel Borellis, Group Vice President, Partner Enablement Technology, Middleware and Business Intelligence Chris Baker, Senior Vice President, Worldwide ISV,OEM and Java Sales Engineered Systems and Hardware Andy Bailey, Senior Vice President, Strategic Alliances Cloud, Fusion Applications and Customer Experience Thomas LaRocca, Senior Vice President, North America Sales Alliances and Channels Terri Hall, Group Vice President, North America Sales Alliances and Channels Oracle Partner Excellence Awards: North America Hugo Freytes, Senior Vice President, Latin America Alliances and Channels Oracle Partner Excellence Awards: Latin America Mark Lewis, Senior Vice President, APAC Alliances and Channels Hiroshi Watanabe, Senior Vice President, Japan Alliances and Channels Oracle Partner Excellence Awards: APAC and Japan David Callaghan, Senior Vice President, EMEA Alliances and Channels Oracle Partner Excellence Awards: EMEA Cheers! The OPN Communications Team

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  • How lookaheads are propagated in "channel" method of building LALR parser?

    - by greenoldman
    The method is described in Dragon Book, however I read about it in ""Parsing Techniques" by D.Grune and C.J.H.Jacobs". I start from my understanding of building channels for NFA: channels are built once, they are like water channels with current you "drop" lookahead symbols in right places (sources) of the channel, and they propagate with "current" when symbol propagates, there are no barriers (the only sufficient things for propagation are presence of channel and direction/current); i.e. lookahead cannot just die out of the blue Is that right? If I am correct, then eof lookahead should be present in all states, because the source of it is the start production, and all other production states are reachable from start state. How the DFA is made out of this NFA is not perfectly clear for me -- the authors of the mentioned book write about preserving channels, but I see no purpose, if you propagated lookaheads. If the channels have to be preserved, are they cut off from the source if the DFA state does not include source NFA state? I assume no -- the channels still runs between DFA states, not only within given DFA state. In the effect eof should still be present in all items in all states. But when you take a look at DFA presented in book (pdf is from errata): DFA for LALR (fig. 9.34 in the book, p.301) you will see there are items without eof in lookahead. The grammar for this DFA is: S -> E E -> E - T E -> T T -> ( E ) T -> n So how it was computed, when eof was dropped, and on what condition? Update It is textual pdf, so two interesting states (in DFA; # is eof): State 1: S--- >•E[#] E--- >•E-T[#-] E--- >•T[#-] T--- >•n[#-] T--- >•(E)[#-] State 6: T--- >(•E)[#-)] E--- >•E-T[-)] E--- >•T[-)] T--- >•n[-)] T--- >•(E)[-)] Arc from 1 to 6 is labeled (.

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  • Efficient multiple services exposed over c# .NET remoting using more channels or end points?

    - by wb
    I am using remoting over TCP for a prototype distributed server application where I want to have varying multiple services exposed from each remoting server process. In some cases I want the services running from the same process but I don't want whatever is using the service to care about that. I am wondering is it more efficient to have multiple services in the same process going over the same remoting channel distinguished by endpoint URI/URL or should I be creating new channels on different ports for each service in the same process? Using up ports isn't so much of a problem as the number of services will be low and the network and machine configuration is completely controlled. Also its not clear to me if remoting sends the URI string for every single message or just at connection time, and whether if the remoting framework is intelligent enough to reduce work if calls are made on the same machine and even the same process? Thanks in advance.

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  • onclose and onerror not getting called on DataChannel disconnect

    - by Will
    I have a wall application using WebRTC DataChannels. In the code I've managed to work out the connection, but I'm not getting notified when a peer disconnects. On the channels I have the following listeners: channels[uid].onerror = function( event ) { console.log( 'channels[uid].onerror', uid, arguments ) removePeer( uid ) } channels[uid].onclose = function() { console.log( 'channels[uid].onclose', uid, arguments ) removePeer( uid ) } When I reload tabs disconnecting peers, I don't get close messages. When I send to them, I don't get an error.

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  • How can I split the 5.1 audio channels from an AC3 file into individuals streams (preferably on a Ma

    - by Drarok
    I have a file that I've pulled from a DVD that is apparently in AC3 5.1 format. The extension is .AC3 and it opens an plays in QuickTime, VLC etc. What I want is each individual channel in a separate file, but I can't seem to find any tools that will allow be to do that. Is there a way to split the file I have, or alternatively is there a way to pull the audio streams from a 5.1 DVD?

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  • WSUS appears to be functioning, however errors are reported in Application Log (DSS Authentication W

    - by Richard Slater
    I re-installed WSUS a few months ago on a new server as part of a server hardware refresh. It is functioning normally downloading, authorizing and supplying patches to workstations. System Specification: HP DL360 G5 Quad 2.5 Zeon 6GB RAM Not Virtualized WSUS 3.2.7600.3226 SQL 2005 Express Windows 2003 R2 SP2 WSS SSL Enabled Every six hours five events are logged to the Application Event Log: Source | Category | ID | Description -------------------------------------------------------------------------------------- Windows Server Update Services | Web Services | 12052 | The DSS Authentication Web Service is not working. Windows Server Update Services | Web Services | 12042 | The SimpleAuth Web Service is not working Windows Server Update Services | Web Services | 12022 | The Client Web Service is not working Windows Server Update Services | Web Services | 12032 | The Server Synchronization Web Service is not working Windows Server Update Services | Web Services | 12012 | The API Remoting Web Service is not working In addition the following .NET Stack Trace is logged in C:\Program Files\Update Services\LogFiles\SoftwareDistribution.log each stack trace is identical except for the names of the services: 2009-11-27 11:56:52.757 UTC Error WsusService.10 HmtWebServices.CheckApiRemotingWebService ApiRemoting WebService WebException:System.Net.WebException: The request failed with HTTP status 403: Forbidden. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.UpdateServices.Internal.ApiRemoting.Ping(Int32 pingLevel) at Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.CheckApiRemotingWebService(EventLoggingType type, HealthEventLogger logger) at Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.CheckApiRemotingWebService(EventLoggingType type, HealthEventLogger logger) at Microsoft.UpdateServices.Internal.HealthMonitoring.HealthMonitoringTasks.ExecuteSubtask(HealthMonitoringSubtask subtask, EventLoggingType type, HealthEventLogger logger) at Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.Execute(EventLoggingType type) at Microsoft.UpdateServices.Internal.HealthMonitoring.HealthMonitoringTasks.Execute(EventLoggingType type) at Microsoft.UpdateServices.Internal.HealthMonitoring.HealthMonitoringThreadManager.Execute(Boolean waitIfNecessary, EventLoggingType loggingType) at Microsoft.UpdateServices.Internal.HealthMonitoring.RemotingChannel.PrivateLogEvents() at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs) at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext) at System.Runtime.Remoting.Messaging.ServerObjectTerminatorSink.SyncProcessMessage(IMessage reqMsg) at System.Runtime.Remoting.Lifetime.LeaseSink.SyncProcessMessage(IMessage msg) at System.Runtime.Remoting.Messaging.ServerContextTerminatorSink.SyncProcessMessage(IMessage reqMsg) at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessageCallback(Object[] args) at System.Runtime.Remoting.Channels.ChannelServices.DispatchMessage(IServerChannelSinkStack sinkStack, IMessage msg, IMessage& replyMsg) at System.Runtime.Remoting.Channels.SoapServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.Ipc.IpcServerTransportSink.ServiceRequest(Object state) at System.Runtime.Remoting.Channels.SocketHandler.ProcessRequestNow() at System.Runtime.Remoting.Channels.SocketHandler.BeginReadMessageCallback(IAsyncResult ar) at System.Runtime.Remoting.Channels.Ipc.IpcPort.AsyncFSCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOverlapped) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP) So far I have tried the following: Ensuring the settings were accurate as per TechNet. Checked that there was a suitable binding to 127.0.0.1 binding in IIS. Gone through and checked the settings in IIS as per TechNet. I have discovered that you can run the command wsusutil checkhealth to force the healt check to run, wsusutil can be found in C:\Program Files\Update Services\Tools. When this executese it will tell you to check the application log.

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  • How to configure maximum number of channels in WCF?

    - by Hemant
    Consider following code which calls a calculator service: static void Main (string[] args) { for (int i = 0; i < 32; i++) { ThreadPool.QueueUserWorkItem (o => { var client = new CalcServiceClient (); client.Open (); while (true) { var sum = client.Add (2, 3); } }); } Console.ReadLine (); } If I use TCP binding then maximum 32 connections are opened but if I use HTTP binding, only 2 TCP connections are opened. How can I configure the maximum number of connections that can be opened using HTTP binding?

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  • How to configure maximum number of transport channels in WCF using basicHttpBinding?

    - by Hemant
    Consider following code which is essentially a WCF host: [ServiceContract (Namespace = "http://www.mightycalc.com")] interface ICalculator { [OperationContract] int Add (int aNum1, int aNum2); } [ServiceBehavior (InstanceContextMode = InstanceContextMode.PerCall)] class Calculator: ICalculator { public int Add (int aNum1, int aNum2) { Thread.Sleep (2000); //Simulate a lengthy operation return aNum1 + aNum2; } } class Program { static void Main (string[] args) { try { using (var serviceHost = new ServiceHost (typeof (Calculator))) { var httpBinding = new BasicHttpBinding (BasicHttpSecurityMode.None); serviceHost.AddServiceEndpoint (typeof (ICalculator), httpBinding, "http://172.16.9.191:2221/calc"); serviceHost.Open (); Console.WriteLine ("Service is running. ENJOY!!!"); Console.WriteLine ("Type 'stop' and hit enter to stop the service."); Console.ReadLine (); if (serviceHost.State == CommunicationState.Opened) serviceHost.Close (); } } catch (Exception e) { Console.WriteLine (e); Console.ReadLine (); } } } Also the WCF client program is: class Program { static int COUNT = 0; static Timer timer = null; static void Main (string[] args) { var threads = new Thread[10]; for (int i = 0; i < threads.Length; i++) { threads[i] = new Thread (Calculate); threads[i].Start (null); } timer = new Timer (o => Console.WriteLine ("Count: {0}", COUNT), null, 1000, 1000); Console.ReadLine (); timer.Dispose (); } static void Calculate (object state) { var c = new CalculatorClient ("BasicHttpBinding_ICalculator"); c.Open (); while (true) { try { var sum = c.Add (2, 3); Interlocked.Increment (ref COUNT); } catch (Exception ex) { Console.WriteLine ("Error on thread {0}: {1}", Thread.CurrentThread.Name, ex.GetType ()); break; } } c.Close (); } } Basically, I am creating 10 proxy clients and then repeatedly calling Add service method. Now if I run both applications and observe opened TCP connections using netstat, I find that: If both client and server are running on same machine, number of tcp connections are equal to number of proxy objects. It means all requests are being served in parallel. Which is good. If I run server on a separate machine, I observed that maximum 2 TCP connections are opened regardless of the number of proxy objects I create. Only 2 requests run in parallel. It hurts the processing speed badly. If I switch to net.tcp binding, everything works fine (a separate TCP connection for each proxy object even if they are running on different machines). I am very confused and unable to make the basicHttpBinding use more TCP connections. I know it is a long question, but please help!

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  • Oracle is a Leader again in Gartner’s Magic Quadrant for E-commerce

    - by David Dorf
    Although e-commerce represents only 10% of the typical brick-and-mortar retailer’s sales, that percentage continues to climb.  So it’s no wonder that many retailers are considering the purchase of new e-commerce platforms to provide a commerce experience that keeps customers coming back.  And once again, Oracle and IBM lead the pack, identified as leaders in Gartner’s 2013 Magic Quadrant for E-Commerce along with hybris.  Many retailers are realizing the need to support Commerce Anywhere, allowing customers to interact with brands on their own terms.  Gartner reinforces this trend saying, “E-commerce is moving beyond just an online selling channel to integrated platforms delivering a unified customer experience. Traditionally, most organizations have been investing in the online channels with the objective of driving additional sales. However, customers increasingly are expecting a seamless buying experience across all channels, and e-commerce is a critical part of this evolution since it is a point where other channels are integrating to synchronize the customer experience across channels." Oracle saw this trend coming and acquired ATG, FatWire, and Endeca, all leaders in their respective markets, starting back in 2010.  The assets have been combined as Oracle Commerce and represent a comprehensive solution for retailers to sell via the Web while offering the best customer experience possible.  Retailers like JCPenney, American Apparel, and Kohl’s have recently licensed Oracle Commerce as part of their transformations. In the next two years we’ll begin to see more separation between the retailers that have a Commerce Anywhere strategy, and those that continue to flail with separate channels.  Integrating online and offline commerce, along with mobile and social aspects are becoming crucial to success in the industry.

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  • Goodbye FY14, Welcome FY15!

    - by Alliances & Channels Redaktion
    FY14, ein spannendes Geschäftsjahr liegt gerade hinter uns. Das ist immer auch ein Anlass, um Bilanz zu ziehen. Lassen wir also gemeinsam 12 ereignisreiche Monate Revue passieren! Beim Blick auf die Ereignisse des FY14 stehen natürlich Sie, unsere Partner, an allererster Stelle, denn Sie leisten einen ungeheuer wichtigen Beitrag zum Erfolg von Oracle. Dafür möchte ich Ihnen heute im Namen von Oracle A&C ganz herzlich danken! Von all den Events und Highlights im Partnerbereich war die Oracle Open World auch in FY14 schon allein quantitativ das Beeindruckendste: 60.000 Besucherinnen und Besucher aus 145 Ländern, 2.555 Sessions und 3.599 Speaker. Die angereisten Partner kamen in San Francisco zum Oracle PartnerNetwork Exchange zusammen. Dort tauschten sie sich über aktuelle Fragen zu Applications, Cloud, Engineered Systems, Big Data sowie Industry Solutions aus – Themen die uns auch in FY15 sicher bewegen werden! FY14 war bei Oracle auch das Jahr der Datenbank-Offensive: Auf der Open World wurde die neue In-Memory-Option für Datenbanken präsentiert, das Schlagwort Datenbank-Tuning machte die Runde. Als Meilenstein gilt vor allem die enorme Beschleunigung, die mit Version 12.1.0.1 der Oracle Database 12c möglich wird. Diese und weitere Innovationen sorgten für viel positives Presseecho. Im Januar 2014 kamen die Partner aus ganz Deutschland nach München zum Oracle Partner Day und zur Verleihung der Oracle Excellence Awards. Wie immer war unsere Blogredaktion natürlich live vor Ort. Zu den Höhepunkten des Partner Day zählte die Key Note zur Oracle Strategie von Helene Lengler, Vice President Sales Fusion Middleware & Engineered Systems. Spannend für die Partner war auch der Blick in die Zukunft mit Andreas Zilch (Experton): Industrie 4.0 lautete eines seiner zentralen Themen - also die Frage der Informatisierung der klassischen Industrien und damit natürlich auch das Internet of Things. Ich freue mich auf neue Herausforderungen im FY2015 und vor allem auf die anregende Zusammenarbeit mit Ihnen! Wir werden gemeinsam daran arbeiten, spannende Projekte u.a. mit Big Data, Customer Experience oder Cloud zu entwickeln. Uns allen wünsche ich ein gutes, erfolgreiches Geschäftsjahr 2015. Herzlichst, Ihr Christian Werner Senior Director Alliances & Channels Deutschland

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  • Goodbye FY14, Welcome FY15!

    - by Alliances & Channels Redaktion
    FY14, ein spannendes Geschäftsjahr liegt gerade hinter uns. Das ist immer auch ein Anlass, um Bilanz zu ziehen. Lassen wir also gemeinsam 12 ereignisreiche Monate Revue passieren! Beim Blick auf die Ereignisse des FY14 stehen natürlich Sie, unsere Partner, an allererster Stelle, denn Sie leisten einen ungeheuer wichtigen Beitrag zum Erfolg von Oracle. Dafür möchte ich Ihnen heute im Namen von Oracle A&C ganz herzlich danken! Von all den Events und Highlights im Partnerbereich war die Oracle Open World auch in FY14 schon allein quantitativ das Beeindruckendste: 60.000 Besucherinnen und Besucher aus 145 Ländern, 2.555 Sessions und 3.599 Speaker. Die angereisten Partner kamen in San Francisco zum Oracle PartnerNetwork Exchange zusammen. Dort tauschten sie sich über aktuelle Fragen zu Applications, Cloud, Engineered Systems, Big Data sowie Industry Solutions aus – Themen die uns auch in FY15 sicher bewegen werden! FY14 war bei Oracle auch das Jahr der Datenbank-Offensive: Auf der Open World wurde die neue In-Memory-Option für Datenbanken präsentiert, das Schlagwort Datenbank-Tuning machte die Runde. Als Meilenstein gilt vor allem die enorme Beschleunigung, die mit Version 12.1.0.1 der Oracle Database 12c möglich wird. Diese und weitere Innovationen sorgten für viel positives Presseecho. Im Januar 2014 kamen die Partner aus ganz Deutschland nach München zum Oracle Partner Day und zur Verleihung der Oracle Excellence Awards. Wie immer war unsere Blogredaktion natürlich live vor Ort. Zu den Höhepunkten des Partner Day zählte die Key Note zur Oracle Strategie von Helene Lengler, Vice President Sales Fusion Middleware & Engineered Systems. Spannend für die Partner war auch der Blick in die Zukunft mit Andreas Zilch (Experton): Industrie 4.0 lautete eines seiner zentralen Themen - also die Frage der Informatisierung der klassischen Industrien und damit natürlich auch das Internet of Things. Ich freue mich auf neue Herausforderungen im FY2015 und vor allem auf die anregende Zusammenarbeit mit Ihnen! Wir werden gemeinsam daran arbeiten, spannende Projekte u.a. mit Big Data, Customer Experience oder Cloud zu entwickeln. Uns allen wünsche ich ein gutes, erfolgreiches Geschäftsjahr 2015. Herzlichst, Ihr Christian Werner Senior Director Alliances & Channels Deutschland

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  • Commerce, Anyway You Want It

    - by David Dorf
    I believe our industry is finally starting to realize the importance of letting consumers determine how, when, and where to interact with retailers.  Over the last few months I've seen several articles discussing the importance of removing the barriers between existing channels. Paula Rosenblum of RSR first brought the term omni-channel to my attention back in September. She stated, "omni-channel retail isn’t the merging of channels – rather, it’s the use of all possible channels (present and future) to enhance the customer experience in a profitable way." I added to her thoughts in this blog posting in which I said, "For retailers to provide an omni-channel experience, there needs to be one logical representation of products, prices, promotions, and customers across all channels. The only thing that varies is the presentation of the content based on the delivery mechanism (e.g. shelf labels, mobile phone, web site, print, etc.) and often these mechanisms can be combined in various ways." More recently Brian Walker of Gartner suggested we stop using the term multi-channel and begin thinking more about consumer touch-points. "It is time for organizations to leave their channel-oriented ways behind, and enter the era of agile commerce--optimizing their people, processes and technology to serve today's empowered, ever-connected customers across this rapidly evolving set of customer touch points." Now Jason Goldberg, better known as RetailGeek, says we should start breaking down the channel silos by re-casting the VP of E-Commerce as the VP of Digital Marketing, and change his/her focus to driving sales across all channels using digital media. This logic is based on the fact that consumers switch between channels, or touch-points as Brian prefers, as part of their larger buying process. Today's smart consumer leverages the Web, mobile, and stores to provide the best shopping experience, so retailers need to make this easier. Regardless of what we call it, the key take-away is that "multi-channel" is not only an antiquated term but also an idea who's time has passed.  Today, retailers must look at e-commerce, m-commerce, f-commerce, catalogs, and traditional store sales collectively and through the consumers' eyes.  The goal is not to drive sales through each channel but rather to just drive sales -- using whatever method the customer prefers.  There really should be just one cart.

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  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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  • WCF 3.5 to 3.0 backwards compatibility with callback services

    - by Miral
    I have a set of existing WCF services hosted in a .NET 3.0 app. They're using the WSHttp bindings and no security. I need to connect to these from a .NET 3.5 client. This seems to be working fine for the one-way services, but I also have some callback services (with CallbackContract and SessionMode = Required, using WSDualHttpBinding); these fail to connect with a timeout somewhere in the ReliableSession code. The service side cannot be changed (it's a historic version issue). Can I modify something on the client side to get this working? (I can connect with a .NET 3.0 client just fine, but I'd rather not be forced to try that path.) The open operation did not complete within the allotted timeout of 00:00:09.9410000. The time allotted to this operation may have been a portion of a longer timeout. Server stack trace: at System.ServiceModel.Channels.ReliableRequestor.ThrowTimeoutException() at System.ServiceModel.Channels.ReliableRequestor.Request(TimeSpan timeout) at System.ServiceModel.Channels.ClientReliableSession.Open(TimeSpan timeout) at System.ServiceModel.Channels.ClientReliableDuplexSessionChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

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  • How to implement a web app with blazeds+java+flex+tomcat?

    - by ARYAD
    Hi, i'm doing a web app in flex blazeds and java, i installed the eclipse plugs for using WTP mixed project, i use the flex's server that uses an emulate of tomcat when i ran my flex service the web app got the datas, everythings is ok. the problem is when i copy the proyect with all files generated by flex in my tomcat or the blazeds's tomcat, it doesn't work, this is becasue i want to implement my app on a server the error is: "(mx.messaging.messages::ErrorMessage)#0 body = (Object)#1 clientId = (null) correlationId = "B425A2A7-7D12-A982-7779-8CCBF669413C" destination = "" extendedData = (null) faultCode = "Client.Error.MessageSend" faultDetail = "Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'http://172.16.8.245:8400/IEC-BLAZEDS/messagebroker/amf'" faultString = "Send failed" headers = (Object)#2 messageId = "1CBC6020-0ED8-C4CC-3B77-8CCBF6D6621D" rootCause = (mx.messaging.events::ChannelFaultEvent)#3 bubbles = false cancelable = false channel = (mx.messaging.channels::AMFChannel)#4 authenticated = false channelSets = (Array)#5 [0] (mx.messaging::ChannelSet)#6 authenticated = false channelIds = (Array)#7 [0] "my-amf" channels = (Array)#8 [0] (mx.messaging.channels::AMFChannel)#4 clustered = false connected = false currentChannel = (mx.messaging.channels::AMFChannel)#4 initialDestinationId = (null) messageAgents = (Array)#9 [0] (mx.rpc::AsyncRequest)#10 authenticated = false autoConnect = true channelSet = (mx.messaging::ChannelSet)#6 clientId = (null) connected = false defaultHeaders = (null) destination = "ADEscenario" id = "7D92EDF2-CF62-9545-BA11-8CCBF6691E6B" reconnectAttempts = 0 reconnectInterval = 0 requestTimeout = -1 subtopic = "" connected = false connectTimeout = -1 enableSmallMessages = true endpoint = "http://172.16.8.245:8400/IEC-BLAZEDS/messagebroker/amf" failoverURIs = (Array)#11 id = "my-amf" mpiEnabled = false netConnection = (flash.net::NetConnection)#12 client = (mx.messaging.channels::AMFChannel)#4 connected = false objectEncoding = 3 proxyType = "none" uri = "http://172.16.8.245:8400/IEC-BLAZEDS/messagebroker/amf" piggybackingEnabled = false polling = false pollingEnabled = true pollingInterval = 3000 protocol = "http" reconnecting = false recordMessageSizes = false recordMessageTimes = false requestTimeout = -1 uri = "http://{server.name}:{server.port}/IEC-BLAZEDS/messagebroker/amf" url = "http://{server.name}:{server.port}/IEC-BLAZEDS/messagebroker/amf" useSmallMessages = false channelId = "my-amf" connected = false currentTarget = (mx.messaging.channels::AMFChannel)#4 eventPhase = 2 faultCode = "Channel.Connect.Failed" faultDetail = "NetConnection.Call.Failed: HTTP: Failed: url: 'http://172.16.8.245:8400/IEC-BLAZEDS/messagebroker/amf'" faultString = "error" reconnecting = false rejected = false rootCause = (Object)#13 code = "NetConnection.Call.Failed" description = "HTTP: Failed" details = "http://172.16.8.245:8400/IEC-BLAZEDS/messagebroker/amf" level = "error" target = (mx.messaging.channels::AMFChannel)#4 type = "channelFault" timestamp = 0 timeToLive = 0" i don't know why tomcat doesn't find the class of flex.messaging.endpoints.AMFEndpoint that is used for my-amf 'http://172.16.8.245:8400/IEC-BLAZEDS/messagebroker/amf'. all works well in the emulated server that flex has.

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  • How can I intercept an exception occurred during serialization in WCF?

    - by bonomo
    I have a legit data object with all data contract / data member attributes. For some reason the WCF service crashes after the operation has completed and the result is passed as a return value. I believe it has something to do with WCF not being able to serialize that result properly. The test client doesn't say anything specific: The underlying connection was closed: The connection was closed unexpectedly. Server stack trace: at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at IFacade.PickSecurities(String pattern, Int32 atMost) at FacadeClient.PickSecurities(String pattern, Int32 atMost) Inner Exception: The underlying connection was closed: The connection was closed unexpectedly. at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) I am in control of creating the instance of the service using a customized service host factory. I know I can set up trace listeners and check the logs, but it's a lot of hassle to do. So I would rather handle it explicitly on the server at the time it happens. So I how can I intercept that exception programmatically and return an appropriate fault meassage?

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  • Cannot start listening on a certain TCP port, but there's nothing currently listening on it

    - by John Rasch
    I have Windows Service that uses a WCF service host to listen for connections on TCP port 61000. When I try to start the service, I get the error: Service cannot be started. System.ServiceModel.AddressAlreadyInUseException: HTTP could not register URL http://+:61000/ because TCP port 61000 is being used by another application. ---> System.Net.HttpListenerException: The process cannot access the file because it is being used by another process at System.Net.HttpListener.AddAll() at System.Net.HttpListener.Start() at System.ServiceModel.Channels.SharedHttpTransportManager.OnOpen() --- End of inner exception stack trace --- at System.ServiceModel.Channels.SharedHttpTransportManager.OnOpen() at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener) at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback) at System.ServiceModel.Channels.HttpChannelListener.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout) at... A quick netstat -a shows there is nothing listening on port 61000. I've also found several posts online that mention reserving namespaces using netstat, but the account that the service runs under has administrator privileges so that shouldn't be necessary. Any other ideas as to why I'm getting this message? This service is running on 64-bit Windows Server 2008 R2 Standard.

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  • Downmix surround to Dolby Pro-Logic at the OS/driver level in Windows 7?

    - by davr
    First off, I'm talking about Dolby Pro-Logic, a really old tech for encoding 4 audio channels (L/R/C/SR) into two analog outputs, and then extracting them again. It was used in surround sound systems in the last century. I have a modern PC that can output 5.1 analog audio (Three outputs on the back carry six channels of audio). But I have a really old surround sound reciever that only has a two-channel, L/R input, which it extracts 4 channels of audio from, and outputs to 5.1 speakers. What I want is some way for the OS, Windows 7, to act as if I really had 5.1 audio channels available, so applications produce surround audio, but before outputting it out of the back of my PC, apply Dolby Pro-Logic matrix encoding so that it outputs over only two channels. These two channels would then get sent to my receiver via a RCA cable, which would decode it again and drive the surround speakers. Is anything like this possible? I'm pretty sure I could do it at an application / codec level, but I'm looking for something that I just have to set once.

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  • the HTTP request is unauthorized with client authentication scheme 'Anonymous'

    - by user1246429
    I use firstdata webservice API.I use C# client call firstdata webservice API with WCF. But show error message: "But show error message "System.ServiceModel.Security.MessageSecurityException: The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was ''. --- System.Net.WebException: The remote server returned an error: (401) Unauthorized. at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.HttpChannelUtilities.ValidateAuthentication(HttpWebRequest request, HttpWebResponse response, WebException responseException, HttpChannelFactory factory) at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory, WebException responseException, ChannelBinding channelBinding) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at com.firstdata.globalgatewaye4.api.ServiceSoap.SendAndCommit(SendAndCommitRequest request) at com.firstdata.globalgatewaye4.api.ServiceSoapClient.com.firstdata.globalgatewaye4.api.ServiceSoap.SendAndCommit (SendAndCommitRequest request) at com.firstdata.globalgatewaye4.api.ServiceSoapClient.SendAndCommit(Transaction SendAndCommitSource)" My web.config info below: <behaviors> <endpointBehaviors> <behavior name="FDGGBehavior"> <clientCredentials> <clientCertificate findValue="WS1909642825._.1" storeLocation="LocalMachine" x509FindType="FindBySubjectName" storeName="TrustedPeople" /> <serviceCertificate> <authentication certificateValidationMode="PeerTrust" /> </serviceCertificate> </clientCredentials> </behavior> </endpointBehaviors> </behaviors> <binding name="ServiceSoap" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard" maxBufferSize="65536" maxBufferPoolSize="524288" maxReceivedMessageSize="65536" messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered" useDefaultWebProxy="true"> <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" /> <security mode="TransportWithMessageCredential"> <transport clientCredentialType="Certificate" proxyCredentialType="Ntlm" /> <message clientCredentialType="UserName" algorithmSuite="Default" /> </security> </binding> <endpoint address="https://api.globalgatewaye4.firstdata.com/transaction/v11" binding="basicHttpBinding" bindingConfiguration="ServiceSoap" contract="com.firstdata.globalgatewaye4.api.ServiceSoap" name="ServiceSoap" behaviorConfiguration="FDGGBehavior" /> How can resolve question?

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  • The Customer Experience Imperative: A Game Changer for Brands

    - by Jeri Kelley
    By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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  • Zukunftsmusik auf der Oracle OpenWorld 2013

    - by Alliances & Channels Redaktion
    "The future begins at Oracle OpenWorld", das Motto weckt große Erwartungen! Wie die Zukunft aussehen könnte, davon konnten sich 60.000 Besucherinnen und Besucher aus 145 Ländern vor Ort in San Francisco selbst überzeugen: In sage und schreibe 2.555 Sessions – verteilt über Downtown San Francisco – ging es dort um Zukunftstechnologien und neue Entwicklungen. Wie soll man zusammenfassen, was insgesamt 3.599 Speaker, fast die Hälfte übrigens Kunden und Partner, in vier Tagen an technologischen Visionen entwickelt und präsentiert haben? Nehmen wir ein konkretes Beispiel, das in diversen Sessions immer wieder auftauchte: Das „Internet of Things“, sprich „intelligente“ Alltagsgegenstände, deren eingebaute Minicomputer ohne den Umweg über einen PC miteinander kommunizieren und auf äußere Einflüsse reagieren. Für viele ist das heute noch Neuland, doch die Weiterentwicklung des Internet of Things eröffnet für Oracle, wie auch für die Partner, ein spannendes Arbeitsfeld und natürlich auch einen neuen Markt. Die omnipräsenten Fokus-Themen der viertägigen größten Hauskonferenz von Oracle hießen in diesem Jahr Customer Experience und Human Capital Management. Spannend für Partner waren auch die Strategien und die Roadmap von Oracle sowie die Neuigkeiten aus den Bereichen Engineered Systems, Cloud Computing, Business Analytics, Big Data und Customer Experience. Neue Rekorde stellte die Oracle OpenWorld auch im Netz auf: Mehr als 2,1 Millionen Menschen besuchten diese Veranstaltung online und nutzten dabei über 224 Social-Media Kanäle – fast doppelt so viele wie noch vor einem Jahr. Die gute Nachricht: Die Oracle OpenWorld bleibt online, denn es besteht nach wie vor die Möglichkeit, OnDemand-Videos der Keynote- und Session-Highlights anzusehen: Gehen Sie einfach auf Conference Video Highlights  und wählen Sie aus acht Bereichen entweder eine Zusammenfassung oder die vollständige Keynote beziehungsweise Session. Dort finden Sie auch Videos der eigenen Fach-Konferenzen, die im Umfeld der Oracle OpenWorld stattfanden: die JavaOne, die MySQL Connect und der Oracle PartnerNetwork Exchange. Beim Oracle PartnerNetwork Exchange wurden, ganz auf die Fragen und Bedürfnisse der Oracle Partner zugeschnitten, Themen wie Cloud für Partner, Applications, Engineered Systems und Hardware, Big Data, oder Industry Solutions behandelt, und es gab, ganz wichtig, viel Gelegenheit zu Austausch und Vernetzung. Konkret befassten sich dort beispielsweise Sessions mit Cloudanwendungen im Gesundheitsbereich, mit der Erstellung überzeugender Business Cases für Kundengespräche oder mit Mobile und Social Networking. Die aus Deutschland angereisten über 40 Partner trafen sich beim OPN Exchange zu einem anregenden gemeinsamen Abend mit den anderen Teilnehmern. Dass die Oracle OpenWorld auch noch zum sportlichen Highlight werden würde, kam denkbar unerwartet: Zeitgleich mit der Konferenz wurde nämlich in der Bucht von San Francisco die entscheidende 19. Etappe des Americas Cup ausgetragen. Im traditionsreichen Segelwettbewerb lag Team Oracle USA zunächst mit 1:8 zurück, schaffte es aber dennoch, den Sieg vor dem lange Zeit überlegenen Team Neuseeland zu holen und somit den Titel zu verteidigen. Selbstverständlich fand die Oracle OpenWorld auch ein großes Medienecho. Wir haben eine Auswahl für Sie zusammengestellt: - ChannelPartner- Computerwoche - Heise - Silicon über Big Data - Silicon über 12c

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