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  • Handling file upload in a non-blocking manner

    - by Kaliyug Antagonist
    The background thread is here Just to make objective clear - the user will upload a large file and must be redirected immediately to another page for proceeding different operations. But the file being large, will take time to be read from the controller's InputStream. So I unwillingly decided to fork a new Thread to handle this I/O. The code is as follows : The controller servlet /** * @see HttpServlet#doPost(HttpServletRequest request, HttpServletResponse * response) */ protected void doPost(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException { // TODO Auto-generated method stub System.out.println("In Controller.doPost(...)"); TempModel tempModel = new TempModel(); tempModel.uploadSegYFile(request, response); System.out.println("Forwarding to Accepted.jsp"); /*try { Thread.sleep(1000 * 60); } catch (InterruptedException e) { // TODO Auto-generated catch block e.printStackTrace(); }*/ request.getRequestDispatcher("/jsp/Accepted.jsp").forward(request, response); } The model class package com.model; import java.io.IOException; import java.util.concurrent.ExecutionException; import java.util.concurrent.Future; import javax.servlet.http.HttpServletRequest; import javax.servlet.http.HttpServletResponse; import com.utils.ProcessUtils; public class TempModel { public void uploadSegYFile(HttpServletRequest request, HttpServletResponse response) { // TODO Auto-generated method stub System.out.println("In TempModel.uploadSegYFile(...)"); /* * Trigger the upload/processing code in a thread, return immediately * and notify when the thread completes */ try { FileUploaderRunnable fileUploadRunnable = new FileUploaderRunnable( request.getInputStream()); /* * Future<FileUploaderRunnable> future = ProcessUtils.submitTask( * fileUploadRunnable, fileUploadRunnable); * * FileUploaderRunnable processed = future.get(); * * System.out.println("Is file uploaded : " + * processed.isFileUploaded()); */ Thread uploadThread = new Thread(fileUploadRunnable); uploadThread.start(); } catch (IOException e) { // TODO Auto-generated catch block e.printStackTrace(); } /* * catch (InterruptedException e) { // TODO Auto-generated catch block * e.printStackTrace(); } catch (ExecutionException e) { // TODO * Auto-generated catch block e.printStackTrace(); } */ System.out.println("Returning from TempModel.uploadSegYFile(...)"); } } The Runnable package com.model; import java.io.File; import java.io.FileInputStream; import java.io.FileNotFoundException; import java.io.FileOutputStream; import java.io.IOException; import java.io.InputStream; import java.nio.ByteBuffer; import java.nio.channels.Channels; import java.nio.channels.ReadableByteChannel; public class FileUploaderRunnable implements Runnable { private boolean isFileUploaded = false; private InputStream inputStream = null; public FileUploaderRunnable(InputStream inputStream) { // TODO Auto-generated constructor stub this.inputStream = inputStream; } public void run() { // TODO Auto-generated method stub /* Read from InputStream. If success, set isFileUploaded = true */ System.out.println("Starting upload in a thread"); File outputFile = new File("D:/06c01_output.seg");/* * This will be changed * later */ FileOutputStream fos; ReadableByteChannel readable = Channels.newChannel(inputStream); ByteBuffer buffer = ByteBuffer.allocate(1000000); try { fos = new FileOutputStream(outputFile); while (readable.read(buffer) != -1) { fos.write(buffer.array()); buffer.clear(); } fos.flush(); fos.close(); readable.close(); } catch (FileNotFoundException e) { // TODO Auto-generated catch block e.printStackTrace(); } catch (IOException e) { // TODO Auto-generated catch block e.printStackTrace(); } System.out.println("File upload thread completed"); } public boolean isFileUploaded() { return isFileUploaded; } } My queries/doubts : Spawning threads manually from the Servlet makes sense to me logically but scares me coding wise - the container isn't aware of these threads after all(I think so!) The current code is giving an Exception which is quite obvious - the stream is inaccessible as the doPost(...) method returns before the run() method completes : In Controller.doPost(...) In TempModel.uploadSegYFile(...) Returning from TempModel.uploadSegYFile(...) Forwarding to Accepted.jsp Starting upload in a thread Exception in thread "Thread-4" java.lang.NullPointerException at org.apache.coyote.http11.InternalInputBuffer.fill(InternalInputBuffer.java:512) at org.apache.coyote.http11.InternalInputBuffer.fill(InternalInputBuffer.java:497) at org.apache.coyote.http11.InternalInputBuffer$InputStreamInputBuffer.doRead(InternalInputBuffer.java:559) at org.apache.coyote.http11.AbstractInputBuffer.doRead(AbstractInputBuffer.java:324) at org.apache.coyote.Request.doRead(Request.java:422) at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:287) at org.apache.tomcat.util.buf.ByteChunk.substract(ByteChunk.java:407) at org.apache.catalina.connector.InputBuffer.read(InputBuffer.java:310) at org.apache.catalina.connector.CoyoteInputStream.read(CoyoteInputStream.java:202) at java.nio.channels.Channels$ReadableByteChannelImpl.read(Unknown Source) at com.model.FileUploaderRunnable.run(FileUploaderRunnable.java:39) at java.lang.Thread.run(Unknown Source) Keeping in mind the point 1., does the use of Executor framework help me in anyway ? package com.utils; import java.util.concurrent.Future; import java.util.concurrent.ScheduledThreadPoolExecutor; public final class ProcessUtils { /* Ensure that no more than 2 uploads,processing req. are allowed */ private static final ScheduledThreadPoolExecutor threadPoolExec = new ScheduledThreadPoolExecutor( 2); public static <T> Future<T> submitTask(Runnable task, T result) { return threadPoolExec.submit(task, result); } } So how should I ensure that the user doesn't block and the stream remains accessible so that the (uploaded)file can be read from it?

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  • Oracle Insurance Unveils Next Generation of Enterprise Document Automation: Oracle Documaker Enterprise Edition

    - by helen.pitts(at)oracle.com
    Oracle today announced the introduction of Oracle Documaker Enterprise Edition, the next generation of the company's market-leading Enterprise Document Automation (EDA) solution for dynamically creating, managing and delivering adaptive enterprise communications across multiple channels. "Insurers and other organizations need enterprise document automation that puts the power to manage the complete document lifecycle in the hands of the business user," said Srini Venkatasanthanam, vice president, Product Strategy, Oracle Insurancein the press release. "Built with features such as rules-based configurability and interactive processing, Oracle Documaker Enterprise Edition makes possible an adaptive approach to enterprise document automation - documents when, where and in the form they're needed." Key enhancements in Oracle Documaker Enterprise Edition include: Documaker Interactive, the newly renamed and redesigned Web-based iDocumaker module. Documaker Interactive enables users to quickly and interactively create and assemble compliant communications such as policy and claims correspondence directly from their desktops. Users benefits from built-in accelerators and rules-based configurability, pre-configured content as well as embedded workflow leveraging Oracle BPEL Process Manager. Documaker Documaker Factory, which helps enterprises reduce cost and improve operational efficiency through better management of their enterprise publishing operations. Dashboards, analytics, reporting and an administrative console provide insurers with greater insight and centralized control over document production allowing them to better adapt their resources based on business demands. Other enhancements include: enhanced business user empowerment; additional multi-language localization capabilities; and benefits from the use of powerful Oracle technologies such as the Oracle Application Development Framework for all interfaces and Oracle Universal Content Management (Oracle UCM) for enterprise content management. Drive Competitive Advantage and Growth: Deb Smallwood, founder of SMA Strategy Meets Action, a leading industry insurance analyst consulting firm and co-author of 3CM in Insurance: Customer Communications and Content Management published last month, noted in the press release that "maximum value can be gained from investments when Enterprise Document Automation (EDA) is viewed holistically and all forms of communication and all types of information are integrated across the entire enterprise. "Insurers that choose an approach that takes all communications, both structured and unstructured data, coming into the company from a wide range of channels, and then create seamless flows of information will have a real competitive advantage," Smallwood said. "This capability will soon become essential for selling, servicing, and ultimately driving growth through new business and retention." Learn More: Click here to watch a short flash demo that demonstrates the real business value offered by Oracle Documaker Enterprise Edition. You can also see how an insurance company can use Oracle Documaker Enterprise Edition to dynamically create, manage and publish adaptive enterprise content throughout the insurance business lifecycle for delivery across multiple channels by visiting Alamere Insurance, a fictional model insurance company created by Oracle to showcase how Oracle applications can be leveraged within the insurance enterprise. Meet Our Newest Oracle Insurance Blogger: I'm pleased to introduce our newest Oracle Insurance blogger, Susanne Hale. Susanne, who manages product marketing for Oracle Insurance EDA solutions, will be sharing insights about this topic along with examples of how our customers are transforming their enterprise communications using Oracle Documaker Enterprise Edition in future Oracle Insurance blog entries. Helen Pitts is senior product marketing manager for Oracle Insurance.

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  • Don’t miss the live FY12 Oracle PartnerNetwork Kickoff event - 28/Jun/11

    - by pfolgado
    Register now for the live, interactive FY12 OPN Kickoff event on June 28th! Hosted by Judson Althoff, Oracle senior vice president of WW Alliances & Channels, this hour-long event will outline the opportunities for partners to increase revenue with Oracle in FY12. Oracle President, Mark Hurd, will update you on his focus for partners in FY12. You will also hear from Stein Surlien, senior vice president, EMEA Alliances & Channels, and have the opportuntity to ask him questions in a special Q&A session. In addition, we will be making a special announcement for our ISV partners, highlighting some exciting new offerings on how we will go to market together. You will also hear the latest from Oracle product executives, who will outline their priorities for the upcoming year. Please register for the OPN Partner Kickoff at Tuesday, June 28th at 2:00 pm UK/3pm CET! Don’t be left out, mark your calendar and register now!

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  • OWB 11gR2 - Early Arriving Facts

    - by Dawei Sun
    A common challenge when building ETL components for a data warehouse is how to handle early arriving facts. OWB 11gR2 introduced a new feature to address this for dimensional objects entitled Orphan Management. An orphan record is one that does not have a corresponding existing parent record. Orphan management automates the process of handling source rows that do not meet the requirements necessary to form a valid dimension or cube record. In this article, a simple example will be provided to show you how to use Orphan Management in OWB. We first import a sample MDL file that contains all the objects we need. Then we take some time to examine all the objects. After that, we prepare the source data, deploy the target table and dimension/cube loading map. Finally, we run the loading maps, and check the data in target dimension/cube tables. OK, let’s start… 1. Import MDL file and examine sample project First, download zip file from here, which includes a MDL file and three source data files. Then we open OWB design center, import orphan_management.mdl by using the menu File->Import->Warehouse Builder Metadata. Now we have several objects in BI_DEMO project as below: Mapping LOAD_CHANNELS_OM: The mapping for dimension loading. Mapping LOAD_SALES_OM: The mapping for cube loading. Dimension CHANNELS_OM: The dimension that contains channels data. Cube SALES_OM: The cube that contains sales data. Table CHANNELS_OM: The star implementation table of dimension CHANNELS_OM. Table SALES_OM: The star implementation table of cube SALES_OM. Table SRC_CHANNELS: The source table of channels data, that will be loaded into dimension CHANNELS_OM. Table SRC_ORDERS and SRC_ORDER_ITEMS: The source tables of sales data that will be loaded into cube SALES_OM. Sequence CLASS_OM_DIM_SEQ: The sequence used for loading dimension CHANNELS_OM. Dimension CHANNELS_OM This dimension has a hierarchy with three levels: TOTAL, CLASS and CHANNEL. Each level has three attributes: ID (surrogate key), NAME and SOURCE_ID (business key). It has a standard star implementation. The orphan management policy and the default parent setting are shown in the following screenshots: The orphan management policy options that you can set for loading are: Reject Orphan: The record is not inserted. Default Parent: You can specify a default parent record. This default record is used as the parent record for any record that does not have an existing parent record. If the default parent record does not exist, Warehouse Builder creates the default parent record. You specify the attribute values of the default parent record at the time of defining the dimensional object. If any ancestor of the default parent does not exist, Warehouse Builder also creates this record. No Maintenance: This is the default behavior. Warehouse Builder does not actively detect, reject, or fix orphan records. While removing data from a dimension, you can select one of the following orphan management policies: Reject Removal: Warehouse Builder does not allow you to delete the record if it has existing child records. No Maintenance: This is the default behavior. Warehouse Builder does not actively detect, reject, or fix orphan records. (More details are at http://download.oracle.com/docs/cd/E11882_01/owb.112/e10935/dim_objects.htm#insertedID1) Cube SALES_OM This cube is references to dimension CHANNELS_OM. It has three measures: AMOUNT, QUANTITY and COST. The orphan management policy setting are shown as following screenshot: The orphan management policy options that you can set for loading are: No Maintenance: Warehouse Builder does not actively detect, reject, or fix orphan rows. Default Dimension Record: Warehouse Builder assigns a default dimension record for any row that has an invalid or null dimension key value. Use the Settings button to define the default parent row. Reject Orphan: Warehouse Builder does not insert the row if it does not have an existing dimension record. (More details are at http://download.oracle.com/docs/cd/E11882_01/owb.112/e10935/dim_objects.htm#BABEACDG) Mapping LOAD_CHANNELS_OM This mapping loads source data from table SRC_CHANNELS to dimension CHANNELS_OM. The operator CHANNELS_IN is bound to table SRC_CHANNELS; CHANNELS_OUT is bound to dimension CHANNELS_OM. The TOTALS operator is used for generating a constant value for the top level in the dimension. The CLASS_FILTER operator is used to filter out the “invalid” class name, so then we can see what will happen when those channel records with an “invalid” parent are loading into dimension. Some properties of the dimension operator in this mapping are important to orphan management. See the screenshot below: Create Default Level Records: If YES, then default level records will be created. This property must be set to YES for dimensions and cubes if one of their orphan management policies is “Default Parent” or “Default Dimension Record”. This property is set to NO by default, so the user may need to set this to YES manually. LOAD policy for INVALID keys/ LOAD policy for NULL keys: These two properties have the same meaning as in the dimension editor. The values are set to the same as the dimension value when user drops the dimension into the mapping. The user does not need to modify these properties. Record Error Rows: If YES, error rows will be inserted into error table when loading the dimension. REMOVE Orphan Policy: This property is used when removing data from a dimension. Since the dimension loading type is set to LOAD in this example, this property is disabled. Mapping LOAD_SALES_OM This mapping loads source data from table SRC_ORDERS and SRC_ORDER_ITEMS to cube SALES_OM. This mapping seems a little bit complicated, but operators in the red rectangle are used to filter out and generate the records with “invalid” or “null” dimension keys. Some properties of the cube operator in a mapping are important to orphan management. See the screenshot below: Enable Source Aggregation: Should be checked in this example. If the default dimension record orphan policy is set for the cube operator, then it is recommended that source aggregation also be enabled. Otherwise, the orphan management processing may produce multiple fact rows with the same default dimension references, which will cause an “unstable rowset” execution error in the database, since the dimension refs are used as update match attributes for updating the fact table. LOAD policy for INVALID keys/ LOAD policy for NULL keys: These two properties have the same meaning as in the cube editor. The values are set to the same as in the cube editor when the user drops the cube into the mapping. The user does not need to modify these properties. Record Error Rows: If YES, error rows will be inserted into error table when loading the cube. 2. Deploy objects and mappings We now can deploy the objects. First, make sure location SALES_WH_LOCAL has been correctly configured. Then open Control Center Manager by using the menu Tools->Control Center Manager. Expand BI_DEMO->SALES_WH_LOCAL, click SALES_WH node on the project tree. We can see the following objects: Deploy all the objects in the following order: Sequence CLASS_OM_DIM_SEQ Table CHANNELS_OM, SALES_OM, SRC_CHANNELS, SRC_ORDERS, SRC_ORDER_ITEMS Dimension CHANNELS_OM Cube SALES_OM Mapping LOAD_CHANNELS_OM, LOAD_SALES_OM Note that we deployed source tables as well. Normally, we import source table from database instead of deploying them to target schema. However, in this example, we designed the source tables in OWB and deployed them to database for the purpose of this demonstration. 3. Prepare and examine source data Before running the mappings, we need to populate and examine the source data first. Run SRC_CHANNELS.sql, SRC_ORDERS.sql and SRC_ORDER_ITEMS.sql as target user. Then we check the data in these three tables. Table SRC_CHANNELS SQL> select rownum, id, class, name from src_channels; Records 1~5 are correct; they should be loaded into dimension without error. Records 6,7 and 8 have null parents; they should be loaded into dimension with a default parent value, and should be inserted into error table at the same time. Records 9, 10 and 11 have “invalid” parents; they should be rejected by dimension, and inserted into error table. Table SRC_ORDERS and SRC_ORDER_ITEMS SQL> select rownum, a.id, a.channel, b.amount, b.quantity, b.cost from src_orders a, src_order_items b where a.id = b.order_id; Record 178 has null dimension reference; it should be loaded into cube with a default dimension reference, and should be inserted into error table at the same time. Record 179 has “invalid” dimension reference; it should be rejected by cube, and inserted into error table. Other records should be aggregated and loaded into cube correctly. 4. Run the mappings and examine the target data In the Control Center Manager, expand BI_DEMO-> SALES_WH_LOCAL-> SALES_WH-> Mappings, right click on LOAD_CHANNELS_OM node, click Start. Use the same way to run mapping LOAD_SALES_OM. When they successfully finished, we can check the data in target tables. Table CHANNELS_OM SQL> select rownum, total_id, total_name, total_source_id, class_id,class_name, class_source_id, channel_id, channel_name,channel_source_id from channels_om order by abs(dimension_key); Records 1,2 and 3 are the default dimension records for the three levels. Records 8, 10 and 15 are the loaded records that originally have null parents. We see their parents name (class_name) is set to DEF_CLASS_NAME. Those records whose CHANNEL_NAME are Special_4, Special_5 and Special_6 are not loaded to this table because of the invalid parent. Error Table CHANNELS_OM_ERR SQL> select rownum, class_source_id, channel_id, channel_name,channel_source_id, err$$$_error_reason from channels_om_err order by channel_name; We can see all the record with null parent or invalid parent are inserted into this error table. Error reason is “Default parent used for record” for the first three records, and “No parent found for record” for the last three. Table SALES_OM SQL> select a.*, b.channel_name from sales_om a, channels_om b where a.channels=b.channel_id; We can see the order record with null channel_name has been loaded into target table with a default channel_name. The one with “invalid” channel_name are not loaded. Error Table SALES_OM_ERR SQL> select a.amount, a.cost, a.quantity, a.channels, b.channel_name, a.err$$$_error_reason from sales_om_err a, channels_om b where a.channels=b.channel_id(+); We can see the order records with null or invalid channel_name are inserted into error table. If the dimension reference column is null, the error reason is “Default dimension record used for fact”. If it is invalid, the error reason is “Dimension record not found for fact”. Summary In summary, this article illustrated the Orphan Management feature in OWB 11gR2. Automated orphan management policies improve ETL developer and administrator productivity by addressing an important cause of cube and dimension load failures, without requiring developers to explicitly build logic to handle these orphan rows.

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  • The countdown for ‘In Touch’ has begun!

    - by Julien Haye
    The Oracle 'In Touch' PartnerCast is just a week away from going live, so if you haven’t registered yet, what are you waiting for?! Registration is quick and easy, so click here to register and ensure you stay informed with the latest from the Oracle PartnerNetwork.  'In Touch' relies on your input, so let David Callaghan, Senior Vice President EMEA Alliances and Channels, know your thoughts and comments via the player consol, by emailing [email protected] or on twitter using the hashtag #DCpickme. The cast will go live on Tuesday 29th October from 10:30am UK / 11:30am CET with studio guests Will O'Brien, VP Alliances & Channels, UK & Ireland, and Markus Reischl, Senior Director and Sales Leader EMEA Strategic Alliances, answering your questions on Oracle Storage and Business Intelligence. To find out more information about the cast, including the full line up, please visit the 'In Touch' webpage here.

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  • Einladung zum Oracle Partner Day 2012

    - by A&C Redaktion
    EINLADUNG: ORACLE PARTNER DAY GERMANY - 29. Oktober 2012: COMMERZBANK ARENA, Frankfurt Sehr geehrter Oracle Partner, volle Kraft voraus! Unsere Neuausrichtung und Zusammenfassung der Ressourcen, die Sie sicherlich aufmerksam verfolgt haben, ist nun abgeschlossen. Wir sind sehr überzeugt davon, dass wir alle gemeinsam von diesen Veränderungen nachhaltig profitieren werden. Nur ein Stichwort dazu: „One Oracle Red Stack“. Oracle Alliances & Channels und seine Partner können ab sofort das komplette Oracle Produktportfolio bestehend aus Oracle Software Technology, Oracle Applications und Oracle Hardware anbieten – bei bestmöglichem Support aus unserer neuen Organisation. Mein Name ist Christian Werner. Ich bin seit einigen Wochen verantwortlich für alle Alliances & Channels Bereiche in Deutschland. Frau Silvia Kaske leitet jetzt den kompletten A&C Bereich in Europe North in der Funktion als Senior Director Europe North Alliances & Channel Sales. Willkommen an Bord! Was Sie als Oracle Partner davon erwarten können? Wir haben alle unsere Kräfte konzentriert. Aus drei eigenen Bereichen wird ein großes Ganzes. Für Sie bedeutet das: fokussiertes Wachstum, geballte Kompetenz und Supportinfrastruktur. Abgestimmte Prozesse und kürzere Zeiten für Approvals. Wir meinen: Die Zeit ist reif, um jetzt gemeinsam den Hebel auf „Volle Kraft voraus“ zu legen. Und die Bedingungen für Sie sind besser als jemals zuvor, wenn Sie Ihre Kundenbasis erweitern oder neue Marktbereiche erschließen wollen. Leinen los: Kommen Sie zum Oracle Partner Day, wenn Sie wissen wollen, was sich für Sie verbessern wird: am 29. Oktober 2012 in der Commerzbank Arena in Frankfurt. Treffen Sie Ihr neu aufgestelltes A&C-Team. Erleben Sie die Produktneuheiten von der Oracle Open World in San Francisco (30. September bis 4. Oktober 2012) aus erster Hand. Nutzen Sie das neue Speed Dating-Format mit ausgewählten Oracle Experten vor Ort – für konkrete Fragen zu Vertrieb und Produkten. Ganz besonders freue ich mich, dass dieses Jahr Jürgen Kunz, SVP Technology Northern Europe & Country Leader Germany, als Keynote Speaker dabei sein wird. Ich lade Sie ganz herzlich ein und freue mich, Sie in Frankfurt zu begrüßen! Die Teilnahme ist für Sie als Oracle Partner selbstverständlich kostenfrei. Hier finden Sie weitere Informationen zum Oracle Partner Day sowie die unkomplizierte Anmeldemöglichkeit. Ich freue mich auf Sie! Ihr Christian WernerSenior Director Alliances & Channels Germany Übrigens: Direkt nach dem Oracle Partner Day findet der Oracle Day für Endkunden statt. Sie als Partner können natürlich gemeinsam mit Ihren Kunden an dieser Veranstaltung teilnehmen. Bitte melden Sie sich schnell an, da die Plätze limitiert sind. Hier finden Sie weitere Infos zum Oracle Day.

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  • Einladung zum Oracle Partner Day 2012

    - by A&C Redaktion
    EINLADUNG: ORACLE PARTNER DAY GERMANY - 29. Oktober 2012: COMMERZBANK ARENA, Frankfurt Sehr geehrter Oracle Partner, volle Kraft voraus! Unsere Neuausrichtung und Zusammenfassung der Ressourcen, die Sie sicherlich aufmerksam verfolgt haben, ist nun abgeschlossen. Wir sind sehr überzeugt davon, dass wir alle gemeinsam von diesen Veränderungen nachhaltig profitieren werden. Nur ein Stichwort dazu: „One Oracle Red Stack“. Oracle Alliances & Channels und seine Partner können ab sofort das komplette Oracle Produktportfolio bestehend aus Oracle Software Technology, Oracle Applications und Oracle Hardware anbieten – bei bestmöglichem Support aus unserer neuen Organisation. Mein Name ist Christian Werner. Ich bin seit einigen Wochen verantwortlich für alle Alliances & Channels Bereiche in Deutschland. Frau Silvia Kaske leitet jetzt den kompletten A&C Bereich in Europe North in der Funktion als Senior Director Europe North Alliances & Channel Sales. Willkommen an Bord! Was Sie als Oracle Partner davon erwarten können? Wir haben alle unsere Kräfte konzentriert. Aus drei eigenen Bereichen wird ein großes Ganzes. Für Sie bedeutet das: fokussiertes Wachstum, geballte Kompetenz und Supportinfrastruktur. Abgestimmte Prozesse und kürzere Zeiten für Approvals. Wir meinen: Die Zeit ist reif, um jetzt gemeinsam den Hebel auf „Volle Kraft voraus“ zu legen. Und die Bedingungen für Sie sind besser als jemals zuvor, wenn Sie Ihre Kundenbasis erweitern oder neue Marktbereiche erschließen wollen. Leinen los: Kommen Sie zum Oracle Partner Day, wenn Sie wissen wollen, was sich für Sie verbessern wird: am 29. Oktober 2012 in der Commerzbank Arena in Frankfurt. Treffen Sie Ihr neu aufgestelltes A&C-Team. Erleben Sie die Produktneuheiten von der Oracle Open World in San Francisco (30. September bis 4. Oktober 2012) aus erster Hand. Nutzen Sie das neue Speed Dating-Format mit ausgewählten Oracle Experten vor Ort – für konkrete Fragen zu Vertrieb und Produkten. Ganz besonders freue ich mich, dass dieses Jahr Jürgen Kunz, SVP Technology Northern Europe & Country Leader Germany, als Keynote Speaker dabei sein wird. Ich lade Sie ganz herzlich ein und freue mich, Sie in Frankfurt zu begrüßen! Die Teilnahme ist für Sie als Oracle Partner selbstverständlich kostenfrei. Hier finden Sie weitere Informationen zum Oracle Partner Day sowie die unkomplizierte Anmeldemöglichkeit. Ich freue mich auf Sie! Ihr Christian WernerSenior Director Alliances & Channels Germany Übrigens: Direkt nach dem Oracle Partner Day findet der Oracle Day für Endkunden statt. Sie als Partner können natürlich gemeinsam mit Ihren Kunden an dieser Veranstaltung teilnehmen. Bitte melden Sie sich schnell an, da die Plätze limitiert sind. Hier finden Sie weitere Infos zum Oracle Day.

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
      REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • Wireless not working on Dell XPS 17 after installing 12.04

    - by user60622
    I (linux newbie) have a Dell XPS 17 and tried to install Ubuntu 12.04. After installation all WLAN accesspoints near are detected. But I can not connect (but I am able to connect with other computers as well as with Dell XPS 17 under windows). Outputs: iwconfig lo no wireless extensions. wlan0 IEEE 802.11bg ESSID:"LerchenPoint" Mode:Managed Frequency:2.412 GHz Access Point: 58:6D:8F:A0:2D:58 Bit Rate=1 Mb/s Tx-Power=14 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=70/70 Signal level=-37 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:19 Missed beacon:0 eth0 no wireless extensions. sudo lshw -class network *-network description: Wireless interface product: Centrino Wireless-N 1000 vendor: Intel Corporation physical id: 0 bus info: pci@0000:04:00.0 logical name: wlan0 version: 00 serial: 00:26:c7:99:98:28 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.2.0-24-generic firmware=39.31.5.1 build 35138 latency=0 link=no multicast=yes wireless=IEEE 802.11bg resources: irq:50 memory:f0400000-f0401fff *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:0a:00.0 logical name: eth0 version: 06 serial: f0:4d:a2:56:e3:94 size: 1Gbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8168e-2.fw ip=192.168.0.123 latency=0 link=yes multicast=yes port=MII speed=1Gbit/s resources: irq:47 ioport:6000(size=256) memory:f0a04000-f0a04fff memory:f0a00000-f0a03fff dmesg | grep iwl [ 10.157531] iwlwifi 0000:04:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [ 10.157561] iwlwifi 0000:04:00.0: setting latency timer to 64 [ 10.157598] iwlwifi 0000:04:00.0: pci_resource_len = 0x00002000 [ 10.157599] iwlwifi 0000:04:00.0: pci_resource_base = ffffc90011090000 [ 10.157601] iwlwifi 0000:04:00.0: HW Revision ID = 0x0 [ 10.157731] iwlwifi 0000:04:00.0: irq 50 for MSI/MSI-X [ 10.157834] iwlwifi 0000:04:00.0: Detected Intel(R) Centrino(R) Wireless-N 1000 BGN, REV=0x6C [ 10.157976] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 10.179772] iwlwifi 0000:04:00.0: device EEPROM VER=0x15d, CALIB=0x6 [ 10.179775] iwlwifi 0000:04:00.0: Device SKU: 0X50 [ 10.179777] iwlwifi 0000:04:00.0: Valid Tx ant: 0X1, Valid Rx ant: 0X3 [ 10.179796] iwlwifi 0000:04:00.0: Tunable channels: 13 802.11bg, 0 802.11a channels [ 10.574728] iwlwifi 0000:04:00.0: loaded firmware version 39.31.5.1 build 35138 [ 10.726409] ieee80211 phy0: Selected rate control algorithm 'iwl-agn-rs' [ 19.714132] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 19.777862] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 2251.603089] iwlwifi 0000:04:00.0: PCI INT A disabled [ 2266.578350] iwlwifi 0000:04:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [ 2266.578399] iwlwifi 0000:04:00.0: setting latency timer to 64 [ 2266.578435] iwlwifi 0000:04:00.0: pci_resource_len = 0x00002000 [ 2266.578437] iwlwifi 0000:04:00.0: pci_resource_base = ffffc90011090000 [ 2266.578439] iwlwifi 0000:04:00.0: HW Revision ID = 0x0 [ 2266.578704] iwlwifi 0000:04:00.0: irq 50 for MSI/MSI-X [ 2266.578808] iwlwifi 0000:04:00.0: Detected Intel(R) Centrino(R) Wireless-N 1000 BGN, REV=0x6C [ 2266.578916] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 2266.600709] iwlwifi 0000:04:00.0: device EEPROM VER=0x15d, CALIB=0x6 [ 2266.600712] iwlwifi 0000:04:00.0: Device SKU: 0X50 [ 2266.600713] iwlwifi 0000:04:00.0: Valid Tx ant: 0X1, Valid Rx ant: 0X3 [ 2266.600727] iwlwifi 0000:04:00.0: Tunable channels: 13 802.11bg, 0 802.11a channels [ 2266.605978] iwlwifi 0000:04:00.0: loaded firmware version 39.31.5.1 build 35138 [ 2266.606331] ieee80211 phy0: Selected rate control algorithm 'iwl-agn-rs' [ 2266.614179] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S [ 2266.681541] iwlwifi 0000:04:00.0: L1 Enabled; Disabling L0S Solutions I tried: rfkill list all 0: dell-wifi: Wireless LAN Soft blocked: no Hard blocked: no 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no echo "options iwlwifi 11n_disable=1" | sudo tee /etc/modprobe.d/iwlwifi.conf options iwlwifi 11n_disable=1 sudo modprobe -rfv iwlwifi WARNING: All config files need .conf: /etc/modprobe.d/blacklist, it will be ignored in a future release. rmmod /lib/modules/3.2.0-24-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko rmmod /lib/modules/3.2.0-24-generic/kernel/net/mac80211/mac80211.ko rmmod /lib/modules/3.2.0-24-generic/kernel/net/wireless/cfg80211.ko sudo modprobe iwlwifi WARNING: All config files need .conf: /etc/modprobe.d/blacklist, it will be ignored in a future release. replacing iwlwifi-1000-5.ucode (current driver) against iwlwifi-1000-3.ucode sudo jockey-gtk: (jockey-gtk:2493): Gtk-CRITICAL **: gtk_icon_set_render_icon_pixbuf: assertion icon_set != NULL' failed (jockey-gtk:2493): Gtk-CRITICAL **: gtk_icon_set_render_icon_pixbuf: assertion icon_set != NULL' failed nothing is listet in "Additional drivers" (german: "Zusätzliche Treiber"). gksudo gedit /etc/modprobe.d/blacklist.conf add "blacklist acer_wmi" Any help would be appreciated very much. Thanks!!

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  • Week in Geek: Rogue Antivirus Caught Using AVG Logo Edition

    - by Asian Angel
    This week we learned how to quickly cut a clip from a video file with Avidemux, “tile windows, remote control a desktop using an iOS device, taking advantage of Windows 7 libraries”, turn a home Ubuntu PC into a LAMP web server, enable desktop notifications for Gmail in Chrome, “what image channels are and what they mean”, and more Latest Features How-To Geek ETC How to Integrate Dropbox with Pages, Keynote, and Numbers on iPad RGB? CMYK? Alpha? What Are Image Channels and What Do They Mean? How to Recover that Photo, Picture or File You Deleted Accidentally How To Colorize Black and White Vintage Photographs in Photoshop How To Get SSH Command-Line Access to Windows 7 Using Cygwin The How-To Geek Video Guide to Using Windows 7 Speech Recognition Android Notifier Pushes Android Notices to Your Desktop Dead Space 2 Theme for Chrome and Iron Carl Sagan and Halo Reach Mashup – We Humans are Capable of Greatness [Video] Battle the Necromorphs Once Again on Your Desktop with the Dead Space 2 Theme for Windows 7 HTC Home Brings HTC’s Weather Widget to Your Windows Desktop Apps Uninstall Batch Removes Android Applications

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  • asus n550jv audio problem: no sound from notebook' speakers

    - by skywalker
    Ubuntu 13.10. The problem is: the internal speakers don't work. I have no problem when I'm using the headphones. There is no hardware issue since in windows 8 everything works perfectly(external subwoofer included). I'm trying to modify /etc/modprobe.d/alsa-base.conf but I can't find the correct model to put into: options snd-hda-intel model= The file HD-Audio-Models.txt doesn't contain the model for ALC668. Some info: :~sudo aplay -l **** List of PLAYBACK Hardware Devices **** card 0: MID [HDA Intel MID], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: MID [HDA Intel MID], device 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: MID [HDA Intel MID], device 8: HDMI 2 [HDMI 2] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: PCH [HDA Intel PCH], device 0: ALC668 Analog [ALC668 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 :~$ sudo lspci -v | grep -A7 -i "audio" 00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06) Subsystem: Intel Corporation Device 2010 Flags: bus master, fast devsel, latency 0, IRQ 52 Memory at f7a14000 (64-bit, non-prefetchable) [size=16K] Capabilities: [50] Power Management version 2 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00 Kernel driver in use: snd_hda_intel -- 00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 04) Subsystem: ASUSTeK Computer Inc. Device 11cd Flags: bus master, fast devsel, latency 0, IRQ 53 Memory at f7a10000 (64-bit, non-prefetchable) [size=16K] Capabilities: [50] Power Management version 2 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+ Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00 Capabilities: [100] Virtual Channel PS info :~$ amixer -c 0 Simple mixer control 'IEC958',0 Capabilities: pswitch pswitch-joined Playback channels: Mono Mono: Playback [on] Simple mixer control 'IEC958',1 Capabilities: pswitch pswitch-joined Playback channels: Mono Mono: Playback [on] Simple mixer control 'IEC958',2 Capabilities: pswitch pswitch-joined Playback channels: Mono Mono: Playback [on] :~$ pacmd dump-volumes Welcome to PulseAudio! Use "help" for usage information. Sink 0: reference = 0: 76% 1: 76%, real = 0: 76% 1: 76%, soft = 0: 100% 1: 100%, current_hw = 0: 76% 1: 76%, save = yes Input 8: volume = 0: 100% 1: 100%, reference_ratio = 0: 100% 1: 100%, real_ratio = 0: 100% 1: 100%, soft = 0: 100% 1: 100%, volume_factor = 0: 100% 1: 100%, volume_factor_sink = 0: 100% 1: 100%, save = no Source 0: reference = 0: 100% 1: 100%, real = 0: 100% 1: 100%, soft = 0: 100% 1: 100%, current_hw = 0: 100% 1: 100%, save = no Source 1: reference = 0: 16% 1: 16%, real = 0: 16% 1: 16%, soft = 0: 100% 1: 100%, current_hw = 0: 16% 1: 16%, save = yes

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  • FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by JuergenKress
    ORACLE CORPORATION - PROPRIETARY AND CONFIDENTIAL Oracle PartnerNetwork | Account | Feedback REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by JuergenKress
    ORACLE CORPORATION - PROPRIETARY AND CONFIDENTIAL Oracle PartnerNetwork | Account | Feedback REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • Get Creative soundcard working correctly

    - by schwiz
    I am trying to get sound going on my fresh install of 10.10. I have a creative fatlity branded sound card. My ALSA information. Most things seems to be working out of the box, once I turned off my onboard sound in my BIOS the soundcard kicked in. However, the system sounds aren't working (I love those drums and the road runner sound when you press backspace). Also, with a 7.1 setup my center channel and subwoofer don't work at all. All other channels are working like a champ. So I am trying to accomplish two things, get system sounds working and get center/sub channels working. How should I try to fix this?

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th

    - by Javier Puerta
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26thJoin us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for the EMEA Partner Kickoff at the link below: Region Date / Time EMEA Tuesday, June 26th @ 15:00 CET (14:00 UK)

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th

    - by Javier Puerta
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26thJoin us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for the EMEA Partner Kickoff at the link below: Region Date / Time EMEA Tuesday, June 26th @ 15:00 CET (14:00 UK)

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  • 11/28 Webinar: How Marketers Are Crafting Customer Experiences

    - by Charles Knapp
    According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their buying journey without a salesperson. So, what are savvy marketers doing to stay involved in the customer journey?  Marketers are at the epicenter of turning "big data" into insights that are acted upon by the company and customers. Drawing upon social, transactional, and online behavioral insights, marketers are making customer interactions easier and more rewarding. Marketers are personalizing and innovating customer connections across new channels and devices, especially for interactions that span channels. Learn more about three key innovation strategies in an informative webcast sponsored by the Internet Marketing Association, University of California Irvine Extension, and Oracle on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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  • Handling SMS/email convergence: how does a good business app do it?

    - by Tim Cooper
    I'm writing a school administration software package, but it strikes me that many developers will face this same issue: when communicating with users, should you use email or SMS or both, and should you treat them as fundamentally equivalent channels such that any message can get sent using any media, (with long and short forms of the message template obviously) or should different business functions be specifically tailored to each of the 3? This question got kicked off "StackOverflow" for being overly general, so I'm hoping it's not too general for this site - the answers will no doubt be subjective but "you don't need to write a whole book to answer the question". I'm particularly interested in people who have direct experience of having written comparable business applications. Sub-questions: Do I treat SMS as "moderately secure" and email as less secure? (I'm thinking about booking tokens for parent/teacher nights, permission slips for excursions, absence explanation notes - so high security is not a requirement for us, although medium security is) Is it annoying for users to receive the same message on multiple channels? Should we have a unified framework that reports on delivery or lack thereof of emails and SMS's?

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  • Playing audio stream not showing in pavucontrol

    - by user168505
    My Pulse Audio Volume Control (pavucontrol) is not shown volume bar which present below the volume control slider for right and left channels in the Play tab . However, I can hear audio,and the pavucontrol Play tab shows the name of the application(any media player vlc,mplayer etc.) which is running and volume control for right and left channels (FROM LEFT & FROM RIGHT Volume slider) I guess there may be a change in the system configuration/setting? How to reset it? I have reinstalled Pulseaudio, but the problem remains. I am using ubuntu 12.04 with default pulse audio.

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  • sometimes, strange audio distortion(peeping, scratching), ubuntu 12.04

    - by richi902
    i have a problem with my sound in ubuntu 12.04. the problem is, that sometimes out of nowhere, when switching songs, or playing youtube videos, changing volume with my keyboard buttons, that the sound gets distorted(peeping, scratching). i dont know if it is related, but when i skip through music in rythmbox, there is also a little scratching noise. i can sometimes temporarly fix it: for youtube videos, i refresh the page, and sometimes it works agian normal, mostly not. for audio playback with rythmbox, i have to pause the song for sometime, and resume it, and hope that it works. before all that,i have changed my soundcard to "Analog Surround 5.1" in the sound settings from ubuntu, but i also used alsamixer to change it from 2 channels to 6 channels, since changing in ubuntu sound settings alone wasnt enough to make the other speaks work. i use a ASUS P8-H61-M LE B3 Revision Motherboard. which has a built in surround soundcard.

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