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• 11/28 Webinar: How Marketers Are Crafting Customer Experiences

  - by Charles Knapp

  According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their buying journey without a salesperson. So, what are savvy marketers doing to stay involved in the customer journey?  Marketers are at the epicenter of…

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• Microsoft Offloaded Data Transfer (ODX)

  - by Charles Cline

  For all you admins and other technical people out there who have watched the Windows OS spool the data from network storage to your workstation and then back to network storage, watch for Offloaded Data Transfer (ODX).  I saw ODX at TechEd a few weeks ago and the data movement is primarily kept at the backend storage network.  EMC and…

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have…

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• Avoiding the Black Hole of Leads

  - by Charles Knapp

  Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on…

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• Customer Experience Metrics That Matter Most

  - by Charles Knapp

  When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about…

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• Oracle NoSQL Database: Cleaner Performance

  - by Charles Lamb

  In an earlier post I noted that Berkeley DB Java Edition cleaner performance had improved significantly in release 5.x. From an Oracle NoSQL Database point of view, this is important because Berkeley DB Java Edition is the core storage engine for Oracle NoSQL Database. Many contemporary NoSQL Databases utilize log based (i.e.…

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• What Is the Experience Revolution – and Why Does it Matter?

  - by Charles Knapp

  Customer experience is how your customer perceives the sum of their interactions with your organization throughout their buying, service delivery, and ownership experiences. In our highly connected online, phone, social, and mobile interactions, it’s easy to lose a dissatisfied customer – who can readily dissuade future…

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• Passoker Online Betting Use of Oracle NoSQL Database

  - by Charles Lamb

  Here's an Oracle NoSQL Database customer success story for Passoker, an online betting house. http://www.oracle.com/us/corporate/customers/customersearch/passoker-1-nosql-ss-1863507.html There are a lot of great points made in the Solutions section, but as a developer the one I like the most is this one: …

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• Windows Azure AppFabric SDK - June CTP - Download issues

  - by Charles Young

  Microsoft has announced availability of the June CTP for Windows Azure AppFabric. See http://blogs.msdn.com/b/appfabric/archive/2011/06/20/announcing-the-windows-azure-appfabric-june-ctp.aspx. This is an exciting release and provides greater insight into where the AppFabric team is heading in terms of…

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• Blueprints API for Oracle NoSQL Database

  - by Charles Lamb

  Here's an implementation of the Blueprints API for Oracle NoSQL Database. https://github.com/dwmclary/blueprints-oracle-nosqldb Blueprints is a collection of interfaces, implementations, ouplementations, and test suites for the property graph data model. Blueprints is analogous to the JDBC, but…

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• Is Apple getting out of the general purpose development platform business?

  - by Charles E. Grant

  I've been doing general ANSI C/Console C++/Java/Web development on Mac hardware for about ten years. I make no claims of objective superiority over other platforms, it just satisfies my personal tastes. With the success of the iPhone and the related App store there was some speculation that Apple would get…

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• Lining things up while using columns

  - by Charles

  I have a request that may not be possible. I'd like to line up the elements of a form so that the inputs all start at the same place: Name: [ ] Company: [ ] Some question with a long name: [ …

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• If I intend to use Hadoop is there a difference in 12.04 LTS 64 Desktop and Server?

  - by Charles Daringer

  Sorry for such a Newbie Question, but I'm looking at installing M3 edition of MapR the requirements are at this link: http://www.mapr.com/doc/display/MapR/Requirements+for+Installation And my question is this, is the Desktop Kernel 64 for 12.04 LTS adequate or the "same" as the Server version of the…

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• 'Unable to mount Filesystem' Error

  - by Charles

  Trying to extract data from a 'bricked' Western Digital MyBook Live 2tb drive. I came across a forum that advised to use Ubuntu (booted from a CD) on my Macbook. Managed to download and create a boot CD for Ubuntu (like this little operating system btw). Booted the machine with the CD and plugged…

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• 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

  - by Charles Knapp

  With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing…

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• Can't boot from USB - 11.04 / Exopc

  - by Charles

  I can't find the answer to this anywhere. I am new to Ubuntu, please help! I have a wetab, except now I don't, because I put Ubuntu 10.10 over the top of it (meant to dual boot, but that's another story). I upgraded to 11.04 out of curiosity. It's good, but not for touchscreen tablets - no multi…

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• Windows 8 for productivity?

  - by Charles Young

  At long last I’ve started using Windows 8.  I boot from a VHD on which I have installed Office, Visio, Visual Studio, SQL Server, etc.  For a week, now, I’ve been happily writing code and documents and using Visio and PowerPoint.  I am, very much, a ‘productivity’ user rather than…

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• Huge company wants my domain name

  - by Charles Marsh

  Not sure if this is the right place to ask but I'll give it a go. I simply require a little advice; A very large hosted e-commerce platform emailed me a while back and basically asked me to transfer my domain name to them. They made no offer but simply said 'why not change your domain to xx -…

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• Change A-Record in Hetzner Konsoleh

  - by Charles

  I am a Hetzner level 19 shared hosting client and would like to change the A-record for my domain. When I log in to konsoleh, I see which IP-address it points to at the moment, but not where I can change it. Does anyone know how to do it? Thanks! Solution I called Hetzner support. It was…

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• Does "Ubuntu for Android" (12.04) work with the Samsung Galaxy S2?

  - by Charles Hadeed

  I'm trying to buy a new Android phone and I own an Ubuntu 12.04 computer... I have the choice of a Google Galaxy Nexus, Samsung Galaxy S2, and a HTC Sensation XL. I am aware that the HTC already works with it but i would prefer to buy the samsung. I already have the phone hardware…

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• BumbleBee / getting Nvidia 310.19 Drivers to Work | 12.10

  - by Charles Mynard

  Asus U31JG - A1 Laptop: -Intel Core i3 -Nvidia 415m / Intel HD Graphics ( Optimus Technology ) Hello, I have been trying for about 3 weeks now to get any kind of Nvidia driver to work, and now am determined to get the 310.19 driver to work. I have tried numerous times of which…

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• Calling Knowledge Workers: Make a Difference in the User Experience

  - by Charles Knapp

  Do you consider yourself a knowledge worker? Do you have ideas of how to make CRM software work smarter so you don't have to work harder? The Oracle Middleware User Experience team will be conducting customer feedback focus groups at Oracle OpenWorld, October 1-3. All it takes is a…

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• Image captions and wrapping [migrated]

  - by Charles

  What's the best way to add a caption below an image? The image and its caption will be floated right, and the text on the caption needs to wrap -- a 200x200px image shouldn't have a caption of width 800px. I would strongly prefer a solution that allows me to update images (with…

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• The Path to Best-In-Class Service Business Performance

  - by Charles Knapp

  What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue…

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• Calling Customer Service Leaders

  - by Charles Knapp

  and by Suzy Meriwether The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and devices by customers, customer expectations are on the rise and social media provides a venue to share…

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