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  • Des chercheurs de Google revoient les fondements de SSL, pour rendre le processus de certification plus transparent et plus sûr

    Des chercheurs de Google revoient en profondeur les fondements de SSL Pour rendre le processus de certification plus transparent et plus sûr Des chercheurs de Google veulent remanier en profondeur les fondations des infrastructures de certifications SSL. En proposant une meilleure transparence, ils espèrent rendre le processus plus sûr et éviter de réitérer la déroute DigoNotar. Ben Laurie et Adam Langley proposent de combler une lacune fondamentale. Celle qui permet à plus de 600 autorités de délivrer ...

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  • What is TCO and Why Should You Care?

    Understanding the total cost of ownership as it applies to technology will help you make better buying decisions for your company and save you time, money and aggravation. Analyst Laurie McCabe explains what you need to know about TCO.

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  • What is TCO and Why Should You Care?

    Understanding the total cost of ownership as it applies to technology will help you make better buying decisions for your company and save you time, money and aggravation. Analyst Laurie McCabe explains what you need to know about TCO.

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  • Fix for iframe calling location.href

    - by blcArmadillo
    I'm trying to embed a mapquest direction page such as http://www.mapquest.com/maps?1c=Ann+Arbor&1s=MI&1a=1440+Hubbard+St&1z=48109-2083&1y=US&1l=42.293437&1g=-83.724491&1v=ADDRESS&2c=Ann+Arbor&2s=MI&2a=930+N+University+Ave&2z=48109-1055&2y=US&2l=42.278558&2g=-83.737969&2v=ADDRESS using an iframe. The problem is at least one of their javascripts calls location.href which is causing the script to hang. If I'm not mistaken this is because the page I'm embedding the page on is in a different domain. Are there any ways around this?

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  • getting a key out of a javascript hash

    - by mcintyre321
    I working with the latest draft of the twitter annotations api. An example bit of data looks like status { annotations : [ {myAnnotationType:{myKey:myValue}}, {someoneElsesAnnotationType:{theirKey:theirValue}}, ] } now i want to check a status to see if it has an annotation with myAnnotationType in it. If annotations was a hash instead of an array I could just write var ann = status.annotations.myAnnotationType. But its not so I wrote this instead: function getKeys(obj){ var keys = []; for (key in obj) { if (obj.hasOwnProperty(key)) { keys[keys.length] = key; } } return keys; } function getAnnotation(status, type){ for(var i=0;i<status.annotations.length;i++){ var keys = getKeys(status.annotations[i]); for(var j=0;j<keys.length;j++){ if(keys[j] == type){ return status.annotations[i]; } } } } var ann = getAnnotation(status, "myAnnotationType"); There must be a better way! Is there? PS I can't use jquery or anything as this is js to be used in a caja widget and the container doesn't support external libs

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  • Prism Slides and Demo

    - by Brian Genisio's House Of Bilz
    I recently gave a presentation on Prism at the Ann Arbor .Net Users Group.  I have made my slides and demo available for download: Slides   Demo Some interesting links associated with prism: Composite Application Guidance Composite Application Library Codeplex Site Great 4-part video series Another video series that David Giard pointed me towards

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  • IBM lancera sa suite bureautique Cloud LotusLive Symphony pour contrer Google, Microsoft et Oracle

    IBM lancera sa suite bureautique Cloud LotusLive Symphony pour contrer Google, Microsoft et Oracle Jusqu'ici, IBM proposait plusieurs outils professionnels en mode hébergé (partage de fichiers, messagerie instantanée et vidéo-conférence, mails, etc.) avec LotusLive. Mais le numéro 2 mondial du logiciel ne proposait pas de suite bureautique. Un problème qui allait devenir stratégique puisque le numéro 1, Microsoft, a lancé l'été dernier ses Office Web Apps, et le numéro 3, Oracle, son Cloud Office en fin d'année. IBM a donc ann...

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  • Artificial Neural Networks

    - by user1724140
    I have an Artificial Networks which needs to recognize 130 different types of moves encoded in terms of 1s and 0s. Therefore the number of outputs I used is 8 so that all my patterns could be distinguished. However, by using 8 outputs, the different types of patterns possible is 256, leaving me with 126 different types of patterns useless. Do these extra 126 different patterns ruin my ANN's ability? Is there a better way not to have these unused holes?

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  • C# Neural Networks with Encog

    - by JoshReuben
    Neural Networks ·       I recently read a book Introduction to Neural Networks for C# , by Jeff Heaton. http://www.amazon.com/Introduction-Neural-Networks-C-2nd/dp/1604390093/ref=sr_1_2?ie=UTF8&s=books&qid=1296821004&sr=8-2-spell. Not the 1st ANN book I've perused, but a nice revision.   ·       Artificial Neural Networks (ANNs) are a mechanism of machine learning – see http://en.wikipedia.org/wiki/Artificial_neural_network , http://en.wikipedia.org/wiki/Category:Machine_learning ·       Problems Not Suited to a Neural Network Solution- Programs that are easily written out as flowcharts consisting of well-defined steps, program logic that is unlikely to change, problems in which you must know exactly how the solution was derived. ·       Problems Suited to a Neural Network – pattern recognition, classification, series prediction, and data mining. Pattern recognition - network attempts to determine if the input data matches a pattern that it has been trained to recognize. Classification - take input samples and classify them into fuzzy groups. ·       As far as machine learning approaches go, I thing SVMs are superior (see http://en.wikipedia.org/wiki/Support_vector_machine ) - a neural network has certain disadvantages in comparison: an ANN can be overtrained, different training sets can produce non-deterministic weights and it is not possible to discern the underlying decision function of an ANN from its weight matrix – they are black box. ·       In this post, I'm not going to go into internals (believe me I know them). An autoassociative network (e.g. a Hopfield network) will echo back a pattern if it is recognized. ·       Under the hood, there is very little maths. In a nutshell - Some simple matrix operations occur during training: the input array is processed (normalized into bipolar values of 1, -1) - transposed from input column vector into a row vector, these are subject to matrix multiplication and then subtraction of the identity matrix to get a contribution matrix. The dot product is taken against the weight matrix to yield a boolean match result. For backpropogation training, a derivative function is required. In learning, hill climbing mechanisms such as Genetic Algorithms and Simulated Annealing are used to escape local minima. For unsupervised training, such as found in Self Organizing Maps used for OCR, Hebbs rule is applied. ·       The purpose of this post is not to mire you in technical and conceptual details, but to show you how to leverage neural networks via an abstraction API - Encog   Encog ·       Encog is a neural network API ·       Links to Encog: http://www.encog.org , http://www.heatonresearch.com/encog, http://www.heatonresearch.com/forum ·       Encog requires .Net 3.5 or higher – there is also a Silverlight version. Third-Party Libraries – log4net and nunit. ·       Encog supports feedforward, recurrent, self-organizing maps, radial basis function and Hopfield neural networks. ·       Encog neural networks, and related data, can be stored in .EG XML files. ·       Encog Workbench allows you to edit, train and visualize neural networks. The Encog Workbench can generate code. Synapses and layers ·       the primary building blocks - Almost every neural network will have, at a minimum, an input and output layer. In some cases, the same layer will function as both input and output layer. ·       To adapt a problem to a neural network, you must determine how to feed the problem into the input layer of a neural network, and receive the solution through the output layer of a neural network. ·       The Input Layer - For each input neuron, one double value is stored. An array is passed as input to a layer. Encog uses the interface INeuralData to hold these arrays. The class BasicNeuralData implements the INeuralData interface. Once the neural network processes the input, an INeuralData based class will be returned from the neural network's output layer. ·       convert a double array into an INeuralData object : INeuralData data = new BasicNeuralData(= new double[10]); ·       the Output Layer- The neural network outputs an array of doubles, wraped in a class based on the INeuralData interface. ·        The real power of a neural network comes from its pattern recognition capabilities. The neural network should be able to produce the desired output even if the input has been slightly distorted. ·       Hidden Layers– optional. between the input and output layers. very much a “black box”. If the structure of the hidden layer is too simple it may not learn the problem. If the structure is too complex, it will learn the problem but will be very slow to train and execute. Some neural networks have no hidden layers. The input layer may be directly connected to the output layer. Further, some neural networks have only a single layer. A single layer neural network has the single layer self-connected. ·       connections, called synapses, contain individual weight matrixes. These values are changed as the neural network learns. Constructing a Neural Network ·       the XOR operator is a frequent “first example” -the “Hello World” application for neural networks. ·       The XOR Operator- only returns true when both inputs differ. 0 XOR 0 = 0 1 XOR 0 = 1 0 XOR 1 = 1 1 XOR 1 = 0 ·       Structuring a Neural Network for XOR  - two inputs to the XOR operator and one output. ·       input: 0.0,0.0 1.0,0.0 0.0,1.0 1.0,1.0 ·       Expected output: 0.0 1.0 1.0 0.0 ·       A Perceptron - a simple feedforward neural network to learn the XOR operator. ·       Because the XOR operator has two inputs and one output, the neural network will follow suit. Additionally, the neural network will have a single hidden layer, with two neurons to help process the data. The choice for 2 neurons in the hidden layer is arbitrary, and often comes down to trial and error. ·       Neuron Diagram for the XOR Network ·       ·       The Encog workbench displays neural networks on a layer-by-layer basis. ·       Encog Layer Diagram for the XOR Network:   ·       Create a BasicNetwork - Three layers are added to this network. the FinalizeStructure method must be called to inform the network that no more layers are to be added. The call to Reset randomizes the weights in the connections between these layers. var network = new BasicNetwork(); network.AddLayer(new BasicLayer(2)); network.AddLayer(new BasicLayer(2)); network.AddLayer(new BasicLayer(1)); network.Structure.FinalizeStructure(); network.Reset(); ·       Neural networks frequently start with a random weight matrix. This provides a starting point for the training methods. These random values will be tested and refined into an acceptable solution. However, sometimes the initial random values are too far off. Sometimes it may be necessary to reset the weights again, if training is ineffective. These weights make up the long-term memory of the neural network. Additionally, some layers have threshold values that also contribute to the long-term memory of the neural network. Some neural networks also contain context layers, which give the neural network a short-term memory as well. The neural network learns by modifying these weight and threshold values. ·       Now that the neural network has been created, it must be trained. Training a Neural Network ·       construct a INeuralDataSet object - contains the input array and the expected output array (of corresponding range). Even though there is only one output value, we must still use a two-dimensional array to represent the output. public static double[][] XOR_INPUT ={ new double[2] { 0.0, 0.0 }, new double[2] { 1.0, 0.0 }, new double[2] { 0.0, 1.0 }, new double[2] { 1.0, 1.0 } };   public static double[][] XOR_IDEAL = { new double[1] { 0.0 }, new double[1] { 1.0 }, new double[1] { 1.0 }, new double[1] { 0.0 } };   INeuralDataSet trainingSet = new BasicNeuralDataSet(XOR_INPUT, XOR_IDEAL); ·       Training is the process where the neural network's weights are adjusted to better produce the expected output. Training will continue for many iterations, until the error rate of the network is below an acceptable level. Encog supports many different types of training. Resilient Propagation (RPROP) - general-purpose training algorithm. All training classes implement the ITrain interface. The RPROP algorithm is implemented by the ResilientPropagation class. Training the neural network involves calling the Iteration method on the ITrain class until the error is below a specific value. The code loops through as many iterations, or epochs, as it takes to get the error rate for the neural network to be below 1%. Once the neural network has been trained, it is ready for use. ITrain train = new ResilientPropagation(network, trainingSet);   for (int epoch=0; epoch < 10000; epoch++) { train.Iteration(); Debug.Print("Epoch #" + epoch + " Error:" + train.Error); if (train.Error > 0.01) break; } Executing a Neural Network ·       Call the Compute method on the BasicNetwork class. Console.WriteLine("Neural Network Results:"); foreach (INeuralDataPair pair in trainingSet) { INeuralData output = network.Compute(pair.Input); Console.WriteLine(pair.Input[0] + "," + pair.Input[1] + ", actual=" + output[0] + ",ideal=" + pair.Ideal[0]); } ·       The Compute method accepts an INeuralData class and also returns a INeuralData object. Neural Network Results: 0.0,0.0, actual=0.002782538818034049,ideal=0.0 1.0,0.0, actual=0.9903741937121177,ideal=1.0 0.0,1.0, actual=0.9836807956566187,ideal=1.0 1.0,1.0, actual=0.0011646072586172778,ideal=0.0 ·       the network has not been trained to give the exact results. This is normal. Because the network was trained to 1% error, each of the results will also be within generally 1% of the expected value.

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  • How to build a GridView like DataBound Templated Custom ASP.NET Server Control

    - by Deyan
    I am trying to develop a very simple templated custom server control that resembles GridView. Basically, I want the control to be added in the .aspx page like this: <cc:SimpleGrid ID="SimpleGrid1" runat="server"> <TemplatedColumn>ID: <%# Eval("ID") %></ TemplatedColumn> <TemplatedColumn>Name: <%# Eval("Name") %></ TemplatedColumn> <TemplatedColumn>Age: <%# Eval("Age") %></ TemplatedColumn> </cc:SimpleGrid> and when providing the following datasource: DataTable table = new DataTable(); table.Columns.Add("ID", typeof(int)); table.Columns.Add("Name", typeof(string)); table.Columns.Add("Age", typeof(int)); table.Rows.Add(1, "Bob", 35); table.Rows.Add(2, "Sam", 44); table.Rows.Add(3, "Ann", 26); SimpleGrid1.DataSource = table; SimpleGrid1.DataBind(); the result should be a HTML table like this one. ------------------------------- | ID: 1 | Name: Bob | Age: 35 | ------------------------------- | ID: 2 | Name: Sam | Age: 44 | ------------------------------- | ID: 3 | Name: Ann | Age: 26 | ------------------------------- The main problem is that I cannot define the TemplatedColumn. When I tried to do it like this ... private ITemplate _TemplatedColumn; [PersistenceMode(PersistenceMode.InnerProperty)] [TemplateContainer(typeof(TemplatedColumnItem))] [TemplateInstance(TemplateInstance.Multiple)] public ITemplate TemplatedColumn { get { return _TemplatedColumn; } set { _TemplatedColumn = value; } } .. and subsequently instantiate the template in the CreateChildControls I got the following result which is not what I want: ----------- | Age: 35 | ----------- | Age: 44 | ----------- | Age: 26 | ----------- I know that what I want to achieve is pointless and that I can use DataGrid to achieve it, but I am giving this very simple example because if I know how to do this I would be able to develop the control that I need. Thank you.

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  • Oracle is #1 in the RDBMS Sector for 2011

    - by jgelhaus
    Gartner 2011 Worldwide RDBMS Market Share Reports 48.8% revenue share for Oracle (*) Gartner has published their market share numbers for 2011 based on total software revenues.  According to Gartner, Oracle: is #1 in worldwide RDBMS software revenue share holds more revenue share than its seven closest competitors combined grew at 18.0%, exceeding both the industry average (16.3%) and the growth rates of its closest competitors. (*) Source: Market Share: All Software Markets, Worldwide 2011 by Colleen Graham, Joanne Correia, David Coyle, Fabrizio Biscotti, Matthew Cheung, Ruggero Contu, Yanna Dharmasthira, Tom Eid, Chad Eschinger, Bianca Granetto, Hai Hong Swinehart, Sharon Mertz, Chris Pang, Asheesh Raina, Dan Sommer, Bhavish Sood, Marianne D'Aquila, Laurie Wurster and Jie Zhang. - March 29, 2012

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  • Gamification at OOW

    - by erikanollwebb
    Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot.  However, if you are familiar with it, Oracle OpenWorld is our premier customer event.  This year, more than 50,000 people attended.  It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town!  It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers.  This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days,  UX teams conducted 8  one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts.  We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas.  We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM).  Andrea is a genius for this kind of thing and the comps she created looked great.  Here's a picture of her hard at work!  We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well.  Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for.  Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics.  It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day.  We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work.  That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification.  As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were.  We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification.  That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software.  They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities.  It's a funny problem.  The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover.  My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way.  Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification".  They focused on the goals, and how we could incentivize desired behaviors with game mechanics.  As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification.  That's the argument they said they would use. All in all, it was a good session.  I love getting to talk to customers, present ideas and concepts, and get their feedback and input.  It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want.  We're already planning where to get more feedback opportunities in the coming months. 

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  • Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

    - by user801960
    The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group. The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry. Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in." Chris's speech can be watched in full below:

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  • [News] Fluent.NET 1.0 disponible

    Fluent.NET est un framework Open Source proposant une surcouche des API .NET sous la forme d'interfaces fluentes. Le proc?d? s'appuie sur les extensions de m?thodes et facilite la lecture de code : "English speakers read from left to right, not from the outside in. So why are we writing code that way? Fluent.NET aims to correct this problem by adding extension methods where helper methods are typically used.". Le principe tend ? se g?n?raliser ces derni?res ann?es, notamment dans les langages de requ?tes objets.

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  • SharePoint Saturday Michigan Is Coming Up!

    - by Brian Jackett
    Next Saturday March 13th Ann Arbor, MI will be hosting SharePoint Saturday Michigan (SPSMI).  For those unfamiliar, SharePoint Saturday is a community driven event where various regional and national speakers gather to present at a FREE conference on all topics related to SharePoint.  This will be my third SharePoint Saturday and second one I’ve had the honor of presenting at.  My presentation is titled “Real World Deployment of SharePoint 2007 Solutions“ (click here for the SpeakerRate link.)     After taking a look at the speaker and session list I can tell you with great excitement that this event is packed with great speakers and topics.  Register here and come on out to SharePoint Saturday Michigan on March 13th.  If you’re attending feel free to track me down and say hi.  See you there.         -Frog Out

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  • [News] La communaut? .NET France se r?unit aux TechDays

    La communaut? .NET France contient presque 500 membres, quelques mois apr?s son annonce sur DotNetGuru. Aujourd'hui, Laurent Capin propose de r?unir les diff?rents visages lors des prochains TechDays : "Nous sommes nombreux ? penser faire un passage aux Techdays. Apr?s tout c'est un peu "l'?v?nement de l'ann?e" non ? C'est donc le moment ou jamais de mettre un visage et une voix sur des noms aper?us aux d?tours des lectures sur LinkedIn. Que diriez-vous de se donner un point de rendez-vous sur place un midi ? Histoire de faire connaissance. Histoire de passer du virtuel au r?el. "

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Role of Bias in Neural Networks

    - by user280454
    Hi, I'm a newbie to the world of ANN. I'm aware of the Gradient Desecent Rule and the Backpropagation Theorem. What I don't get is , when is using a bias important? For example, when mapping the AND function, when i use 2 inputs and 1 output, it does not give the correct weights, however , when i use 3 inputs(1 of which is a bias), it gives the correct weights.

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