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  • Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

    - by Richard Lefebvre
    The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid. 100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc. During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience. Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project. After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event. All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future. We look forward to organise a similar event next year and to welcome even more partners! Richard Lefebvre

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  • Creating an excel macro to sum lines with duplicate values

    - by john
    I need a macro to look at the list of data below, provide a number of instances it appears and sum the value of each of them. I know a pivot table or series of forumlas could work but i'm doing this for a coworker and it has to be a 'one click here' kinda deal. The data is as follows. A B Smith 200.00 Dean 100.00 Smith 100.00 Smith 50.00 Wilson 25.00 Dean 25.00 Barry 100.00 The end result would look like this Smith 3 350.00 Dean 2 125.00 Wilson 1 25.00 Barry 1 100.00 Thanks in advance for any help you can offer!

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  • Simple Select Statement on MySQL Database Hanging

    - by AlishahNovin
    I have a very simple sql select statement on a very large table, that is non-normalized. (Not my design at all, I'm just trying to optimize while simultaneously trying to convince the owners of a redesign) Basically, the statement is like this: SELECT FirstName, LastName, FullName, State FROM Activity Where (FirstName=@name OR LastName=@name OR FullName=@name) AND State=@state; Now, FirstName, LastName, FullName and State are all indexed as BTrees, but without prefix - the whole column is indexed. State column is a 2 letter state code. What I'm finding is this: When @name = 'John Smith', and @state = '%' the search is really fast and yields results immediately. When @name = 'John Smith', and @state = 'FL' the search takes 5 minutes (and usually this means the web service times out...) When I remove the FirstName and LastName comparisons, and only use the FullName and State, both cases above work very quickly. When I replace FirstName, LastName, FullName, and State searches, but use LIKE for each search, it works fast for @name='John Smith%' and @state='%', but slow for @name='John Smith%' and @state='FL' When I search against 'John Sm%' and @state='FL' the search finds results immediately When I search against 'John Smi%' and @state='FL' the search takes 5 minutes. Now, just to reiterate - the table is not normalized. The John Smith appears many many times, as do many other users, because there is no reference to some form of users/people table. I'm not sure how many times a single user may appear, but the table itself has 90 Million records. Again, not my design... What I'm wondering is - though there are many many problems with this design, what is causing this specific problem. My guess is that the index trees are just too large that it just takes a very long time traversing the them. (FirstName, LastName, FullName) Anyway, I appreciate anyone's help with this. Like I said, I'm working on convincing them of a redesign, but in the meantime, if I someone could help me figure out what the exact problem is, that'd be fantastic.

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  • Is it possible to use ContainsTable to get results for more than one column?

    - by LockeCJ
    Consider the following table: People FirstName nvarchar(50) LastName nvarchar(50) Let's assume for the moment that this table has a full-text index on it for both columns. Let's suppose that I wanted to find all of the people named "John Smith" in this table. The following query seems like a perfectly rational way to accomplish this: SELECT * from People p INNER JOIN CONTAINSTABLE(People,*,'"John*" AND "Smith*"') Unfortunately, this will return no results, assuming that there is no record in the People table that contains both "John" and "Smith" in either the FirstName or LastName columns. It will not match a record with "John" in the FirstName column, and "Smith" in the LastName column, or vice-versa. My question is this: How does one accomplish what I'm trying to do above? Please consider that the example above is simplified. The real table I'm working with has ten columns and the input I'm receiving is a single string which is split up based on standard word breakers (space, dash, etc.)

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  • Parsing complex string using regex

    - by wojtek_z
    My regex skills are not very good and recently a new data element has thrown my parser into a loop Take the following string "+USER=Bob Smith-GROUP=Admin+FUNCTION=Read/FUNCTION=Write" Previously I had the following for my regex : [+\\-/] Which would turn the result into USER=Bob Smith GROUP=Admin FUNCTION=Read FUNCTION=Write FUNCTION=Read But now I have values with dashes in them which is causing bad output New string looks like "+USER=Bob Smith-GROUP=Admin+FUNCTION=Read/FUNCTION=Write/FUNCTION=Read-Write" Which gives me the following result , and breaks the key = value structure. USER=Bob Smith GROUP=Admin FUNCTION=Read FUNCTION=Write FUNCTION=Read Write Can someone help me formulate a valid regex for handling this or point me to some key / value examples. Basically I need to be able to handle + - / signs in order to get combinations.

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  • Are there any well known algorithms to detect the presence of names?

    - by Rhubarb
    For example, given a string: "Bob went fishing with his friend Jim Smith." Bob and Jim Smith are both names, but bob and smith are both words. Weren't for them being uppercase, there would be less indication of this outside of our knowledge of the sentence. Without doing grammar analysis, are there any well known algorithms for detecting the presence of names, at least Western names?

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  • Need help joining tables...

    - by yuudachi
    I am a MySQL newbie, so sorry if this is a dumb question.. These are my tables. student table: SID (primary) student_name advisor (foreign key to faculty.facultyID) requested_advisor (foreign key to faculty.facultyID) faculty table: facultyID (primary key) advisor_name I want to query a table that shows everything in the student table, but I want advisor and requested_advisor to show up as names, not the ID numbers. so like it displays like this on the webpage: Student Name: Jane Smith SID: 860123456 Current Advisor: John Smith Requested advisor: James Smith not like this Student Name: Jane Smith SID: 860123456 Current Advisor: 1 Requested advisor: 2 SELECT student.student_name, SID, student_email, faculty.advisor_name FROM student INNER JOIN faculty ON student.advisor = faculty.facultyID; this comes out close, but I don't know how to get the requested_advisor to show up as a name.

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  • Setting variables in shell script by running commands

    - by rajya vardhan
    >cat /tmp/list1 john jack >cat /tmp/list2 smith taylor It is guaranteed that list1 and list2 will have equal number of lines. f(){ i=1 while read line do var1 = `sed -n '$ip' /tmp/list1` var2 = `sed -n '$ip' /tmp/list2` echo $i,$var1,$var2 i=`expr $i+1` echo $i,$var1,$var2 done < $INFILE } So output of f() should be: 1,john,smith 2,jack,taylor But getting 1,p,p 1+1,p,p If i replace following: var1 = `sed -n '$ip' /tmp/list1` var2 = `sed -n '$ip' /tmp/list2` with this: var1=`head -$i /tmp/vip_list|tail -1` var2=`head -$i /tmp/lb_list|tail -1` Then output: 1,john,smith 1,john,smith Not an expert of shell, so please excuse if sounds childish :)

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  • Creating one row of information in excel using a unique value

    - by user1426513
    This is my first post. I am currently working on a project at work which requires that I work with several different worksheets in order to create one mail master worksheet, as it were, in order to do a mail merge. The worksheet contains information regarding different purchases, and each purchaser is identified with their own ID number. Below is an example of what my spreadsheet looks like now (however I do have more columns): ID Salutation Address ID Name Donation ID Name Tickets 9 Mr. John Doe 123 12 Ms. Jane Smith 100.00 12 Ms.Jane Smith 300.00 12 Ms. Jane Smith 456 22 Mr. Mike Man 500.00 84 Ms. Jo Smith 300.00 What I would like to do is somehow sort my data so that everythign with the same unique identifier (ID) lines up on the same row. For example ID 12 Jane Smith - all the information for her will show up under her name matched by her ID number, and ID 22 will match up with 22 etc... When I merged all of my spreadsheets together, I sorted them all by ID number, however my problem is, not everyone who made a donation bought a ticket or some people just bought tickets and nothing us, so sorting doesn't work. Hopefully this makes sense. Thanks in advance.

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  • Sweating over an ROI model for Social?

    - by Richard Lefebvre
    In this article, Richard Beattie (Oracle EMEA SRM Director) argues that ROI is not the only measure for organizations considering their Social strategy. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Group Policy fault - Students force

    - by Richard 'Bean' Williams
    Work at a school and we've got a scenario. We block F8 on all computers so students cannot access Safe Mode to bypass Group Policy... But students are logging into their accounts using AD, and they are turning them off half way through. Then they are claiming that when they login next time, they have Local Administrator accounts. Is this right, but we have blocked F8 and Startup repair, so wondering how they actually did it. Cheers Richard

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  • JavaFX 2.0 at Devoxx 2011

    - by Janice J. Heiss
    JavaFX Sessions Abound JavaFX had a big presence at Devoxx 2011 as witnessed by the number of sessions this year given by leading JavaFX movers and shakers.     “JavaFX 2.0 -- A Java Developer's Guide” by Java Champions Stephen Chin and Peter Pilgrim     “JavaFX 2.0 Hands On” by Jasper Potts and Richard Bair     “Animation Bringing your User Interfaces to Life” by Michael Heinrichs and John Yoong (JavaFX development team)     “Complete Guide to Writing Custom Bindings in JavaFX 2.0” by Michael Heinrichs (JavaFX development team)     “Java Rich Clients with JavaFX 2.0” by Jasper Potts and Richard Bair     “JavaFX Properties & Bindings for Experts” (and those who want to become experts) by Michael Heinrichs (JavaFX development team)     “JavaFX Under the Hood” by Richard Bair     “JavaFX Open Mic” with Jasper Potts and Richard Bair With the release of JavaFX 2.0 and Oracle’s move towards an open development model with an open bug database already created, it’s a great time for developers to take the JavaFX plunge. One Devoxx attendee, Mark Stephens, a developer at IDRsolutions blogged about a problem he was having setting up JavaFX on NetBeans to work on his Mac. He wrote: “I’ve tried desperate measures (I even read and reread the instructions) but it did not help. Luckily, I am at Devoxx at the moment and there seem to be a lot of JavaFX gurus here (and it is running on all their Macs). So I asked them… It turns out that sometimes the software does not automatically pickup the settings like it should do if you give it the JavaFX SDK path. The solution is actually really simple (isn’t it always once you know). Enter these values manually and it will work.” He simply entered certain values and his problem was solved. He thanked Java Champion Stephen Chin, “for a great talk at Devoxx and putting me out of my misery.” JavaFX in Java Magazine Over in the November/December 2011 issue of Java Magazine, Oracle’s Simon Ritter, well known for his creative Java inventions at JavaOne, has an article up titled “JavaFX and Swing Integration” in which he shows developers how to use the power of JavaFX to migrate Swing interfaces to JavaFX. The consensus among JavaFX experts is that JavaFX is the next step in the evolution of Java as a rich client platform. In the same issue Java Champion and JavaFX maven James Weaver has an article, “Using Transitions for Animation in JavaFX 2.0”. In addition, Oracle’s Vice President of Java Client Development, Nandini Ramani, provides the keys to unlock the mysteries of JavaFX 2.0 in her Java Magazine interview. Look for the JavaFX community to grow and flourish in coming years.

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  • Profit Staff Takes Center Stage...

    - by Aaron Lazenby
    ...for a moment, at least. Here's a somewhat unflattering shot of me (left) and a nice one of Profit/Oracle Magazine art director Richard Merchan (right) at the Wells Fargo museum in San Francisco, CA. We were shooting the cover for the May issue of Profit with CFO Howard Atkins and took some souvenir shots in front of the classic Wells Fargo stage coach. Thanks to Richard and photographer Bob Adler for their hard work on the May issue.

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  • Run script after switching user account "to the same account"

    - by Peter Sivák
    In Ubuntu, when I click on Switch User Account... and then choose the same account to log in (for example if my name is John Smith, I click on switch user account and then log into the John Smith account again), how can I run a script after that? (I know, that I can run a script after "first" login by putting it in /etc/profile file, but this script is not executed again when I choose switch user account and then immediately log in back to the same account.)

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  • The Running Cost of Azure - MSDN Offer

    - by RobbieT
    Richard recently blogged about getting the Red Gate Labs website onto Azure; it's been running awhile now and, as Richard makes sure the cogs are all turning, I've been trying to track the cost. We decided to launch on Windows Azure as both an exercise in using Azure and also getting to grips with hosting stuff in the cloud. If you have an MSDN subscription then you're eligible for an offer which looks pretty great: What the offer amounted to was a small compute instance, a bunch of storage...(read more)

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  • GDL Presents: Women Techmakers with JESS3

    GDL Presents: Women Techmakers with JESS3 Join Leslie, COO and Co-founder of JESS3, in conversation with Megan Smith and Betsy Masiello, as they discuss Leslie's experience growing a design business from two employees to a transnational operation. Hosts: Megan Smith - Vice President, Google [x] | Betsy Masiello - Policy Manager Guest: Leslie Bradshaw - President, COO and Co-founder, JESS3 From: GoogleDevelopers Views: 0 3 ratings Time: 01:00:00 More in Science & Technology

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  • How to count the most recent value based on multiple criteria?

    - by Andrew
    I keep a log of phone calls like the following where the F column is LVM = Left Voice Mail, U = Unsuccessful, S = Successful. A1 1 B1 Smith C1 John D1 11/21/2012 E1 8:00 AM F1 LVM A2 2 B2 Smith C2 John D2 11/22/2012 E1 8:15 AM F2 U A3 3 B3 Harvey C3 Luke D3 11/22/2012 E1 8:30 AM F3 S A4 4 B4 Smith C4 John D4 11/22/2012 E1 9:00 AM F4 S A5 5 B5 Smith C5 John D5 11/23/2012 E5 8:00 AM F5 LVM This is a small sample. I actually have over 700 entries. In my line of work, it is important to know how many unsuccessful (LVM or U) calls I have made since the last Successful one (S). Since values in the F column can repeat, I need to take into consideration both the B and C column. Also, since I can make a successful call with a client and then be trying to contact them again, I need to be able to count from the last successful call. My G column is completely open which is where I would like to put a running total for each client (G5 would = 1 ideally while G4 = 0, G3 = 0, G2 = 2, G1 = 1 but I want these values calculated automatically so that I do not have scroll through 700 names).

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  • MS Word 2010: Hide citation title when 2 publications by same first author from different years are in one citation block

    - by srunni
    I'm trying to hide the display of the titles for two publications by the same first author from different years that are in the same citation block. By default, the title is shown in citations when there are two publications by the same author in a given document. The easiest way to get around this is to right click on the citation, click "Edit Citation", and then suppress the title. However, the issue with this is that if there are 2 citations in 1 citation block (i.e., "(Smith, J., et al. 2010, Smith, J., et al. 2011)" rather than "(Smith, J., et al. 2010) (Smith, J., et al. 2011)"), then using that suppress option only suppresses the title for the first citation (in this case, the 2010 publication). OTOH, if I try to initially insert the publications in separate citation blocks, I can suppress the title in both citations, but I can't cut and paste one into the other's citation block. I can click "Cut" and the citation that was just cut disappears, but the "Paste" option is not available when my cursor is in the second citation block. Any ideas? Thanks!

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  • Fusion CRM ISV program is gaining weight: Examples of certified add-on's

    - by Richard Lefebvre
    The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact richard[email protected] ·         Opportunity-to-Quote.  Big Machines now integrates seamlessly to Oracle Fusion CRM, enabling customers with complex products and services and multiple sales channels to streamline the entire opportunity-to-quote process, including product selection, configuration, pricing, quoting, and approval workflows.  Create a custom hyperlink in the Opportunity to invoke Big Machines CPQ application to create a quote and sync up with the Fusion CRM custom quote object using the CRUD operations. The quote can be updated using the custom button in the custom tab in the opportunity details. See: http://www.bigmachines.com/oracle.php  ·         SaaS Billing and Subscription Management.  Is your prospect/customer asking whether top billing partners support Fusion CRM?  Positioning an integrated CRM solution for billing usage and subscription based services?  Need to implement a billable solution on the Oracle Java Cloud Service?  Aria Systems and Zuora have recently engaged with Oracle to deepen their integrations to Fusion CRM and team with Oracle for joint opportunities.  ·         Google Apps, SharePoint, Email-CRM Integrations o   Do your prospects use Google Apps in their business operations?  A “Best of AppExchange” award winner recently completed their integration for Fusion CRM.  CirrusInsight plugs Fusion CRM web services directly into Gmail, allowing you to search existing opportunity or contact, provide account information, and create an interaction such as phone call, appointment, or email against a customer or contact in Fusion CRM directly from Gmail.  o   An EMEA / France based partner, Aryvart provides bi-directional synchronization of appointments and tasks between Google calendar and Oracle Fusion CRM. For customers, it means adopting Oracle Fusion CRM while continuing to use Google calendar for appointments. o   Looking to lower the barrier and expand in SharePoint accounts?  InFact Group (EMEA / France & Germany) provides Microsoft SharePoint Connector for Oracle Fusion CRM. With this solution, you can store documents attached to an opportunity, into Microsoft SharePoint repository. For customers, it means adopting Oracle Fusion CRM while continuing to collaborate across existing content management infrastructure. o   Need to connect to MacMail, GroupWise, or Outlook/Exchange?  Omni Technology is a partner whose Riva CRM Integration recently engaged for support Fusion CRM as a key platform. Migration Tools from competitive CRMs, to Oracle Fusion CRM.  Data Migration Tools from legacy CRMs, to Oracle Fusion CRM.  A partner with the tools and techniques to speed adoption, Conemis provides data integration tools to export data from legacy CRM, and import into Oracle Fusion CRM via WebServices APIs. For customers, it means reducing cost of data migration from legacy CRM system into Oracle Fusion CRM. 

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  • Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

    - by Richard Lefebvre
    To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th. Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM. The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate. Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants. If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to richard[email protected] by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority. What will we cover: This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more. Topics covered: Fusion CRM Introduction Fusion CRM Security Introduction Fusion Functional Setup Manager Introduction Customer Model Introduction Customer Center Introduction Customer Data Management Introduction Marketing & Campaigns Introduction Lead Management Introduction Territory Management Introduction Territory Modeling Introduction with Exercise Opportunity Management Introduction Forecasting Introduction Analytics Introduction CRM For Microsoft Outlook Introduction Customizing with Composers Introduction Roundtable Discussions, and time for hands-on labs (day 2, 3, 4) Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback Bootcamp Goals: Enable a new Fusion CRM implementation team member to: Describe the scope of Oracle Fusion CRM applications Describe the basic security model Describe the customer model Perform common sales and marketing user transactions Access and navigate the Functional Setup Manager Model territories in Fusion CRM using sample business requirements Do necessary planning before implementing the offerings and options Describe the analytics available with the Fusion CRM product Describe the basic page customizations that can be done to meet business requirements Find documentation and other courses to assist in performing setup tasks Expectations: This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers. Who should attend: This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution. Intended Audience: Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications. Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization. This Bootcamp is designed for people who: Will deliver Fusion CRM implementations Have had little or no exposure to Fusion CRM applications Are familiar with at least one other CRM application Have a business analyst level of technical background Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp. Fees: This event is FREE of charge for Oracle partners. When: 24 July – 26 July, 2012 (8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs) Where: Paris, France (Location to be defined) Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th. Agenda: The final agenda and registration details will be issued closer to the event date.  

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • October in Review

    - by Richard Bingham
    With OpenWorld over October was time to get back to serious work for everyone, including the Fusion Applications Developer Relations team. Don't forget the OpenWorld content is still available, including presentation downloads, for a limited period of time so be sure to grab anything you found useful or take another scan for anything you might have missed. Of all the announcements, the continued evolution of the Oracle Cloud services for extending and integrating with Fusion Applications is increasing in popularity, and certainly the Cloud Marketplace is something we're becoming involved in. More details to follow. Fusion Concepts Last week Vik from our team started the new "Fusion Concepts" series of articles, providing those new to Fusion Applications an explanation of the architectural basics, with the aim to reduce the learning curve and lay the platform for more efficient and effective development. The series begun with an insightful first post on the different schemas that exist in the Fusion Applications database. Look out for upcoming posts on multi-lingual entities, profile options, look-ups and more. New Learning Resources Our YouTube channel continued to expand with more 'how to' videos on using page composer, extending the Simplified UI (aka FUSE), and integrating BI reports and analytics. Also the Oracle Learning Library is now well established as a central resource for knowledge, now with thousands of tutorials, videos, and documents. Of particular note are the great new extensibility-related videos added by the CRM Product Management team, including more on the ever-expanding capabilities of Application Composer. To see some examples of these search using keyword 'customization' or the product 'Sales Cloud'. Finally on learning resources, as Oliver mentioned the Oracle Press book on Fusion Application Customization and Extensibility is now available for pre-order on Amazon (due out 1st Jan). Out And About October also saw us attend the annual Apps Conference held by the UK Oracle User Group in London. Interestingly there was an Applications Transformation stream of sessions and content that included Fusion Applications with all the latest in the Oracle Applications evolution, as always focused around the three tenets of social, mobile, and cloud. Read more in Richard's post-event write up. Other teams around Oracle have also been busy. Angelo from the Platform Technical Services group has done quite a bit of work using web services with Fusion SaaS and has published many interesting findings on his blog. It's definitely recommended reading if you are working on any related integration projects. The middleware-for-applications group has built a new tool called "AppAdvantage" offering an online assessment of your use of Fusion Middleware technologies with Oracle Applications. As the popularity of integrating cloud applications with on-premises systems continued to grow, leveraging existing middleware technologies (and licenses) to support the integration solution is likely to be of paramount importance. Similarly the "Build Enterprise Application Extensions with Ease" section of the related webpage has AppsUX director Killan Evers speaking about customization using the composer tools. Both are useful resources for those just getting started with a move to Fusion Applications. The Oracle A-Team, specialists in middleware technical architecture, always publish superb content via their 'chronicles' site, now with a substantial amount specifically related to Fusion Applications. Click on the Fusion Applications menu on the top right of their homepage to see more. Last month of particular note was an article on customizing the timeout pop-up message that shows to inactive users, providing design-time insight and easy-to-follow steps. Finally if you're looking at using Oracle Middleware and Cloud to tailor and extend your applications then you may also be interested in this new blog post on the roadmap for Oracle SOA and the latest on-demand Cloud Development webcast.

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  • To ref or not to ref

    - by nmarun
    So the question is what is the point of passing a reference type along with the ref keyword? I have an Employee class as below: 1: public class Employee 2: { 3: public string FirstName { get; set; } 4: public string LastName { get; set; } 5:  6: public override string ToString() 7: { 8: return string.Format("{0}-{1}", FirstName, LastName); 9: } 10: } In my calling class, I say: 1: class Program 2: { 3: static void Main() 4: { 5: Employee employee = new Employee 6: { 7: FirstName = "John", 8: LastName = "Doe" 9: }; 10: Console.WriteLine(employee); 11: CallSomeMethod(employee); 12: Console.WriteLine(employee); 13: } 14:  15: private static void CallSomeMethod(Employee employee) 16: { 17: employee.FirstName = "Smith"; 18: employee.LastName = "Doe"; 19: } 20: }   After having a look at the code, you’ll probably say, Well, an instance of a class gets passed as a reference, so any changes to the instance inside the CallSomeMethod, actually modifies the original object. Hence the output will be ‘John-Doe’ on the first call and ‘Smith-Doe’ on the second. And you’re right: So the question is what’s the use of passing this Employee parameter as a ref? 1: class Program 2: { 3: static void Main() 4: { 5: Employee employee = new Employee 6: { 7: FirstName = "John", 8: LastName = "Doe" 9: }; 10: Console.WriteLine(employee); 11: CallSomeMethod(ref employee); 12: Console.WriteLine(employee); 13: } 14:  15: private static void CallSomeMethod(ref Employee employee) 16: { 17: employee.FirstName = "Smith"; 18: employee.LastName = "Doe"; 19: } 20: } The output is still the same: Ok, so is there really a need to pass a reference type using the ref keyword? I’ll remove the ‘ref’ keyword and make one more change to the CallSomeMethod method. 1: class Program 2: { 3: static void Main() 4: { 5: Employee employee = new Employee 6: { 7: FirstName = "John", 8: LastName = "Doe" 9: }; 10: Console.WriteLine(employee); 11: CallSomeMethod(employee); 12: Console.WriteLine(employee); 13: } 14:  15: private static void CallSomeMethod(Employee employee) 16: { 17: employee = new Employee 18: { 19: FirstName = "Smith", 20: LastName = "John" 21: }; 22: } 23: } In line 17 you’ll see I’ve ‘new’d up the incoming Employee parameter and then set its properties to new values. The output tells me that the original instance of the Employee class does not change. Huh? But an instance of a class gets passed by reference, so why did the values not change on the original instance or how do I keep the two instances in-sync all the times? Aah, now here’s the answer. In order to keep the objects in sync, you pass them using the ‘ref’ keyword. 1: class Program 2: { 3: static void Main() 4: { 5: Employee employee = new Employee 6: { 7: FirstName = "John", 8: LastName = "Doe" 9: }; 10: Console.WriteLine(employee); 11: CallSomeMethod(ref employee); 12: Console.WriteLine(employee); 13: } 14:  15: private static void CallSomeMethod(ref Employee employee) 16: { 17: employee = new Employee 18: { 19: FirstName = "Smith", 20: LastName = "John" 21: }; 22: } 23: } Viola! Now, to prove it beyond doubt, I said, let me try with another reference type: string. 1: class Program 2: { 3: static void Main() 4: { 5: string name = "abc"; 6: Console.WriteLine(name); 7: CallSomeMethod(ref name); 8: Console.WriteLine(name); 9: } 10:  11: private static void CallSomeMethod(ref string name) 12: { 13: name = "def"; 14: } 15: } The output was as expected, first ‘abc’ and then ‘def’ - proves the 'ref' keyword works here as well. Now, what if I remove the ‘ref’ keyword? The output should still be the same as the above right, since string is a reference type? 1: class Program 2: { 3: static void Main() 4: { 5: string name = "abc"; 6: Console.WriteLine(name); 7: CallSomeMethod(name); 8: Console.WriteLine(name); 9: } 10:  11: private static void CallSomeMethod(string name) 12: { 13: name = "def"; 14: } 15: } Wrong, the output shows ‘abc’ printed twice. Wait a minute… now how could this be? This is because string is an immutable type. This means that any time you modify an instance of string, new memory address is allocated to the instance. The effect is similar to ‘new’ing up the Employee instance inside the CallSomeMethod in the absence of the ‘ref’ keyword. Verdict: ref key came to the rescue and saved the planet… again!

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