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  • What features are helpful when performing remote debugging / diagnostics?

    - by Pemdas
    Obviously, the easiest way to solve a bug is to be able to reproduce it in-house. However, sometimes that is not practical. For starters, users are often not very good at providing you with useful information. Customer Service: "what seems to be the issue?" User: "It crashed!" To further compound that, sometimes the bug only occurs under certain environmentally conditions that can not be adequately replicated in-house. With that in mind, it is important to build some sort of diagnostic framework into your product. What types of built-in diagnostic tools have you used or seen used? Logging seems to be the predominate method, which makes sense. We have a fairly sophisticated logging frame work in place with different levels of verbosity and the ability to filter on specific modules (actually we can filter down to the granularity of a single file). Error logs are placed strategically to manufacture a pretty good representation of a stack trace when an error occurs. We don't have the luxury of 10 million terabytes of disk space since I work on embedded platforms, so we have two ways of getting them off the system: a serial port and a syslog server. However, an issue we run into sometimes is actually getting the user to turn the logs on. Our current framework often requires some user interaction.

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  • Web Safe Area (optimal resolution) for web app design?

    - by M.A.X
    I'm in the process of designing a new web app and I'm wondering for what 'Web Safe Area' should I optimize the app layout and design. By Web Safe Area I mean the actual area available to display the website in the browser (which is influenced by monitor resolution as well as the space taken up by the browser and OS) I did some investigation and thinking on my own but wanted to share this to see what the general opinion is. Here is what I found: Optimal Display Resolution: w3schools web stats seems to be the most referenced source (however they state that these are results from their site and is biased towards tech savvy users) http://www.w3counter.com/globalstats.php (aggregate data from something like 15,000 different sites that use their tracking services) StatCounter Global Stats Display Resolution (Stats are based on aggregate data collected by StatCounter on a sample exceeding 15 billion pageviews per month collected from across the StatCounter network of more than 3 million websites) NetMarketShare Screen Resolutions (marketshare.hitslink.com) (a web analytics consulting firm, they get data from browsers of site visitors to their on-demand network of live stats customers. The data is compiled from approximately 160 million visitors per month) Display Resolution Summary: There is a bit of variation between the above sources but in general as of Jan 2011 looks like 1024x768 is about 20%, while ~85% have a higher resolution of at least 1280x768 (1280x800 is the most common of these with 15-20% of total web, depending on the source; 1280x1024 and 1366x768 follow behind with 9-14% of the share). My guess would be that the higher resolution values will be even more common if we filter on North America, and even higher if we filter on N.American corporate users (unfortunately I couldn't find any free geographically filtered statistics). Another point to note is that the 1024x768 desktop user population is likely lower than the aforementioned 20%, seeing as the iPad (1024x768 native display) is likely propping up those number (the app I'm designing is flash based, Apple mobile devices don't support flash so iPad support isn't a concern). My recommendation would be to optimize around the 1280x768 constraint (*note: 1280x768 is actually a relatively rare resolution, but I think it's a valid constraint range considering that 1366x768 is relatively common and 1280 is the most common horizontal resolution). Browser + OS Constraints: To further add to the constraints we have to subtract the space taken up by the browser (assuming IE, which is the most space consuming) and the OS (assuming WinXP-Win7): Win7 has the biggest taskbar footprint at a height of 40px (XP's and Vista's is 30px) The default IE8 view uses up 25px at the bottom of the screen with the status bar and a further 120px at the top of the screen with the windows title bar and the browser UI (assuming the default 'favorites' toolbar is present, it would instead be 91px without the favorites toolbar). Assuming no scrollbar, we also loose a total of 4px horizontally for the window outline. This means that we are left with 583px of vertical space and 1276px of horizontal. In other words, a Web Safe Area of 1276 x 583 Is this a correct line of thinking? I'm really surprised that I couldn't find this type of investigation anywhere on the web. Lots of websites talk about designing for 1024x768, but that's only half the equation! There is no mention of browser/OS influences on the actual area you have to display the site/app. Any help on this would be greatly appreciated! Thanks. EDIT Another caveat to my line of thinking above is that different browsers actually take up different amounts of pixels based on the OS they're running on. For example, under WinXP IE8 takes up 142px on top of the screen (instead the aforementioned 120px for Win7) because the file menu shows up by default on XP while in Win7 the file menu is hidden by default. So it looks like on WinXP + IE8 the Web Safe Area would be a mere 572px (768px-142-30-24=572)

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  • Successfully Deliver on State and Local Capital Projects through Project Portfolio Management

    - by Sylvie MacKenzie, PMP
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} While the debate continues on Capitol Hill about which federal programs to cut and which to keep, communities and towns across America are feeling the budget crunch closer to home. State and local governments are trying to save as many projects as they can without promising too much to constituents – and they, in turn, want to know where their tax dollars are going. Fortunately, with the right planning and management, you can deliver successful projects and portfolios on a limited budget. Watch the replay of our recent webcast with Oracle Primavera and Industry Product Manager Garrett Harley that will demonstrate how state and local governments can get the most out of their capital projects and learn how two Oracle Primavera customers have implemented project portfolio management practices to: Predict the cost of long-term capital programs and projects Assess risk and mitigation strategies Collaborate and track performance across government agencies Speakers: Garrett Harley, Industry and Product Manager, Oracle Primavera Cory Davis, Director of Capital Renovation and New Construction, Chicago Public Schools Julie Owen, PSP™, CCC™, Sr. Project Controls Manager,LA Metro Transit Authority With the right planning and management, state and local governments can deliver successful projects on a limited budget. 1024x768 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";}

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  • Uralelektrostroy Improves Turnaround Times for Engineering and Construction Projects by Approximately 50% with Better Project Data Management

    - by Melissa Centurio Lopes
    LLC Uralelektrostroy was established in 1998, to meet the growing demand for reliable energy supply, which included the deployment and operation of a modern power grid system for Russia’s booming economy and industrial sector. To rise to the challenge, the country required a company with a strong reputation and the ability to strategically operate energy production and distribution facilities. As a renowned energy expert, Uralelektrostroy successfully embarked on the mission—focusing on the design, construction, and operation of power grids, transmission lines, and generation facilities. Today, Uralelektrostroy leads the Russian utilities industry with operations across the country, particularly in the Ural, Western Siberia, and Moscow regions. Challenges: Track work progress through all engineering project development stages with ease—from planning and start-up operations, to onsite construction and quality assurance—to enhance visibility into complex projects, such as power grid and power-transmission-line construction Implement and execute engineering projects faster—for example, designing and building power generation and distribution facilities—by better monitoring numerous local subcontractors Improve alignment of project schedules with project owners’ requirements—awarding federal and regional authorities—to avoid incurring fines for missing deadlines Solutions: Used Oracle’s Primavera P6 Enterprise Project Portfolio Management 8.1 to streamline communication with customers and subcontractors through better data management and harmonized reporting, reducing construction project implementation and turnaround times by approximately 50%, on average Enabled fast generation of work-in-progress reports that track project schedules, budgets, materials, and staffing—from approval and material procurement, to construction and delivery Reduced the number of construction sites by nearly 30% (from 35 to 25) by identifying unprofitable sites—streamlining operations at the company’s construction site network and increasing profitability Improved project visibility by enabling managers to efficiently track project status, ensuring on-time reporting and punctual project deliveries to federal customers to reduce delay penalties to zero “Oracle’s Primavera P6 Enterprise Project Portfolio Management 8.1 drastically changed the way we run our business. We’ve reduced the number of redundant assets, streamlined project implementation and execution, and improved collaboration with our customers and contractors. Overall, the Oracle deployment helped to increase our profitability.” – Roman Aleksandrovich Naumenko, Head of Information Technology, LLC Uralelektrostroy Read the complete customer snapshot here.

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  • Is It possible to use the second part of this code for repository patterns and generics

    - by newToCSharp
    Is there any issues in using version 2,to get the same results as version 1. Or is this just bad coding. Any Ideas public class Customer { public int CustomerID { get; set; } public string EmailAddress { get; set; } int Age { get; set; } } public interface ICustomer { void AddNewCustomer(Customer Customer); void AddNewCustomer(string EmailAddress, int Age); void RemoveCustomer(Customer Customer); } public class BALCustomer { private readonly ICustomer dalCustomer; public BALCustomer(ICustomer dalCustomer) { this.dalCustomer = dalCustomer; } public void Add_A_New_Customer(Customer Customer) { dalCustomer.AddNewCustomer(Customer); } public void Remove_A_Existing_Customer(Customer Customer) { dalCustomer.RemoveCustomer(Customer); } } public class CustomerDataAccess : ICustomer { public void AddNewCustomer(Customer Customer) { // MAKE DB CONNECTION AND EXECUTE throw new NotImplementedException(); } public void AddNewCustomer(string EmailAddress, int Age) { // MAKE DB CONNECTION AND EXECUTE throw new NotImplementedException(); } public void RemoveCustomer(Customer Customer) { // MAKE DB CONNECTION AND EXECUTE throw new NotImplementedException(); } } // VERSION 2 public class Customer_New : DataRespository<CustomerDataAccess> { public int CustomerID { get; set; } public string EmailAddress { get; set; } public int Age { get; set; } } public class DataRespository<T> where T:class,new() { private T item = new T(); public T Execute { get { return item; } set { item = value; } } public void Update() { //TO BE CODED } public void Save() { //TO BE CODED } public void Remove() { //TO BE CODED } } class Program { static void Main(string[] args) { Customer_New cus = new Customer_New() { Age = 10, EmailAddress = "[email protected]" }; cus.Save(); cus.Execute.RemoveCustomer(new Customer()); // Repository Version Customer customer = new Customer() { EmailAddress = "[email protected]", CustomerID = 10 }; BALCustomer bal = new BALCustomer(new CustomerDataAccess()); bal.Add_A_New_Customer(customer); } } }

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  • Stopping by the Store

    - by [email protected]
    Registrants Get Online Savings on Oracle Products Have you heard about the Oracle Store? It's the one-stop online shop for buying Oracle software and support at significant savings. Better yet, when you register for Oracle OpenWorld 2010 by April 30, you can get an additional 10% off your next purchase. The 10% discount applies to a one-time "click and buy" checkout, so load up as many items as you can. To get started, you'll need to visit the Oracle OpenWorld registration page to get more information about the promotion, including the promo code and link. It's another great way to turn your early bird registration into a long-term gain for your organization.

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  • E-Business Suite Technology Stack Roadmap (April 2010) Now Available

    - by Steven Chan
    Keeping up with our E-Business Suite technology stack roadmap can be challenging.  Regular readers of this blog know that we certify new combinations and versions of Oracle products with the E-Business Suite every few weeks.  We also update our certification plans and roadmap as new third-party products like Microsoft Office 2010 and Firefox are announced or released.  Complicating matters further, various Oracle products leave Premier Support or are superceded by more-recent versions.This constant state of change means that any static representation of our roadmap is really a snapshot in time, and a snapshot that might begin to yellow and fade fairly quickly.  With that caveat in mind, here's this month's snapshot that I presented at the OAUG/Collaborate 2010 conference in Las Vegas last week:EBS Technology Stack Roadmap (April 2010)

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  • Should I force users to update an application?

    - by Brian Green
    I'm writing an application for a medium sized company that will be used by about 90% of our employees and our clients. In planning for the future we decided to add functionality that will verify that the version of the program that is running is a version that we still support. Currently the application will forcequit if the version is not among our supported versions. Here is my concern. Hypothetically, in version 2.0.0.1 method "A" crashes and burns in glorious fashion and method "B" works just fine. We release 2.0.0.2 to fix method A and deprecate version 0.1. Now if someone is running 0.1 to use method B they will be forced to update to fix something that isn't an issue for them right now. My question is, will the time saved not troubleshooting old, unsupported versions outweigh the cost in usability?

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  • How come ASUS sells Ubuntu installed 1225Cs, when we dont have drivers for gma3600?

    - by sumit_gt
    I recently purchased a ASUS 1225C cedar trail netbook. It didn't come preinstalled with Ubuntu like it comes in some markets. I installed Ubuntu 12.04 LTS on it. While Ubuntu works just fine, I am bothered by the lack of proper graphics support because of intel gma 3600. I am aware that this is not a problem of Ubuntu. My question is this: How does ASUS manage to sell these netbooks in other markets with Ubuntu preinstalled? How does ASUS manage to get everything to work? And if they can, why aren't I able to do the same? link: For more on Asus 1225C As you can see, they show Ubuntu working perfectly in the screenshots. Is this false advertising?

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  • Should I pay my developers for bugs fixes for a project or work that's still in progress?

    - by Wanda Pebbs
    We are working with a group of developers on a project. The project is still in progress (not completed) and these developers charge us for time spent on fixing bugs on codes that were not written valid in the first place. I understand that we should pay for changes/new requests if any, but not bugs fixes for a work in progress. We also understand that once the assignment is being deployed to the live site, we may be liable for bugs fixes that may arise after a support period is being exhausted. The question now is, is it appropriate for such charges to be levied upon us while the project is still in progress?

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  • CRU??????????????????????????

    - by aiyoku
    ACS T&M ?????(CRU) ?????? ????·??????·?????·????(ACS)???ACS T&M ?????(CRU) ????????????? ???????????????·???????(Premier Support for Systems)???????????????????????????????????????????·?????·??????????????? ????????????????????????????????????? ?????????????????????????·?????????????????????????????????ID??????????????????????????·??????????????? ???????????????????????????????????????????????·??????????????? ??:??????·??????????????????????????????????? (1664356.1)   ????????????????????? ???????????????????????????·????????????????????Oracle Hardware??Systems ????·?????????????????"Delivery Method Chart: Replacement Parts and Installation of Integrated Software Updates" ???????????????? ??????????????????????????????????????????????????????(?????????)?????????????????? ??????????????????????????????? Oracle System Handook ????????? ????Oracle System Handook????????????????????? ??????????? Full Component List ?????????????? Manufacturing Part # ?????????7039990 [C]??????Manufacturing Part #???? [C] ????????????????? [C] ????????????????????????????? ??????????????????????????????????·???????????·???????????????????????????????????????????????????????????????????????   ??????? ????????????????????????????????????????????

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  • ASP.NET MVC 2 strange behavior

    - by Voice
    Hi Recently I installed VS 2010 Release (migrated from RC) and my MVC application is not working anymore. More concrete: I have a wizard with several steps for new customer account creation (Jquery form wizard, but it doesn't really matter). Each step contains a typed partial View for each part of account: Company, Customer, Licence, etc. When I submit the form I see really strange thing in ModelState. There are duplicate keys for Company: with "Company" prefix and without it. Something like this: [6] "Company.Phone" string [12] "Phone" string My model state for all these keys is not valid because Company is actually null and validation fails. When it was RC there were no such keys with "Company" prefix. So these keys in ModelState with prefix "Company" appeared after I installed VS Release. Here is my code: Main View <div id="registerSteps"> <div id="firstStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.CustomerInfo) %></legend> <% Html.RenderPartial("CustomerInfo", ViewData["newCust"]); %> </fieldset> </div> <div id="secondStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.CompanyInfo) %></legend> <% Html.RenderPartial("CompanyInfo", ViewData["newComp"]); %> </fieldset> </div> <div id="thirdStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.LicenceInfo) %></legend> <% Html.RenderPartial("LicenceInfo", ViewData["newLic"]); %> </fieldset> </div> <div id="lastStep" class="step"> <fieldset> <legend><%=Html.Encode(Register.PrivacyStatement) %></legend> <% Html.RenderPartial("PrivacyStatementInfo"); %> </fieldset> </div> <div id="registerNavigation"> <input class="navigation_button" value="Back" type="reset"/> <input class="navigation_button" value="Next" type="submit"/> </div> </div> Two partial views (to show that they are actually identical): Company: <div id="dCompanyInfo"> <div> <div> <%=Html.LocalizableLabelFor(company => company.Name, Register.CompanyName) %> </div> <div> <%=Html.TextBoxFor(company => company.Name) %> <%=Html.ValidationMessageFor(company => company.Name) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Phone, Register.Phone) %> </div> <div> <%=Html.TextBoxFor(company => company.Phone) %> <%=Html.ValidationMessageFor(company => company.Phone) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Fax, Register.Fax) %> </div> <div> <%=Html.TextBoxFor(company => company.Fax) %> <%=Html.ValidationMessageFor(company => company.Fax) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Size_ID, Register.CompanySize) %> </div> <div> <%=Html.ValueListDropDown(company => company.Size_ID, (CodeRoad.AQua.DomainModel.ValueList)ViewData["CompSize"], (string)ViewData["Culture"]) %> <%=Html.ValidationMessageFor(company => company.Size_ID) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(company => company.Industry_ID, Register.Industry) %> </div> <div> <%=Html.ValueListDropDown(company => company.Industry_ID, (CodeRoad.AQua.DomainModel.ValueList)ViewData["Industry"], (string)ViewData["Culture"]) %> <%=Html.ValidationMessageFor(company => company.Industry_ID) %> </div> </div> </div> And for Customer <div id="dCustomerInfo"> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.Email, Register.Email) %> </div> <div> <%=Html.TextBoxFor(customer => customer.Email) %> <%=Html.ValidationMessageFor(customer => customer.Email) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.Male, Register.Gender) %> </div> <div> <%=Html.ListBoolEditor(customer => customer.Male, Register.Male, Register.Female, Register.GenderOptionLabel) %> <%=Html.ValidationMessageFor(customer => customer.Male) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.FirstName, Register.FirstName) %> </div> <div> <%=Html.TextBoxFor(customer => customer.FirstName) %> <%=Html.ValidationMessageFor(customer => customer.FirstName) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.LastName, Register.LastName) %> </div> <div> <%=Html.TextBoxFor(customer => customer.LastName) %> <%=Html.ValidationMessageFor(customer => customer.LastName) %> </div> </div> <div> <div> <%=Html.LocalizableLabelFor(customer => customer.Role_ID, Register.Role) %> </div> <div> <%=Html.ValueListDropDown(customer => customer.Role_ID, (CodeRoad.AQua.DomainModel.ValueList)ViewData["OrgRole"], (string)ViewData["Culture"]) %> <%=Html.ValidationMessageFor(customer => customer.Role_ID) %> </div> </div> </div> There are some home made extension methods, but they worked pretty well in previous version (VS RC). Html which is generated is also ok, no "Company.Phone"-like stuff. So I wonder, where all these keys with "Company" came from and what can I do with that? I appreciate any solution.

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  • Customer Engagement: Are Your Customers Engaged With Your Brands?

    - by Michael Snow
    Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • SWT Drag and Drop support for Text widget

    - by bryantsai
    I've written an application recently using SWT. In one of its dialog box, I have a few widgets, one of which is Text, which is designed to support DND with other widgets. I've first added DND support for the 2 Tree widgets on the same dialog box (both drag source and drop target). Before I added DND support for that Text widget, I noticed that on Linux platform (gtk), SWT Text widget automatically get drag and drop support. That is, I can already drag from the other Tree widgets and drop on this Text (at any position to inserted there), as well as selecting and dragging any text from this Text to other Tree or Text widget. However, this is only working on Linux platform but not on Windows. The same program, if running on Windows, will not have any DND support for that Text widget (Tree widgets of course have DND support since I specifically write for them). So here's what I want to achieve on Windows as well: drop text at any position in Text widget. before dropping and while hovering, able to see the caret position clearly where the intended position to drop. caret position should move along with the mouse cursor. support multi-line in Text widget SOLUTION: DropTarget target = new DropTarget(sytledText, DND.DROP_MOVE | DND.DROP_COPY); target.setTransfer(new Transfer[] { TextTransfer.getInstance() }); target.addDropListener(new StyleTextDropTargetEffect(sytledText)); Use StyledText instead of Text widget Use StyledTextDropTargetEffect (or extend it) and add it as dr op listener

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  • Automatic Properties, Collection Initializers, and Implicit Line Continuation support with VB 2010

    [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] This is the eighteenth in a series of blog posts Im doing on the upcoming VS 2010 and .NET 4 release. A few days ago I blogged about two new language features coming with C# 4.0: optional parameters and named arguments.  Today Im going to post about a few of my favorite new features being added to VB with VS 2010: Auto-Implemented Properties, Collection...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • pingback / trackback support for photo sharing?

    - by cboettig
    Is there a photo sharing service, such as flickr or picasa, that will collect urls of the locations where the photo has been posted on other blogs (or mentioned in tweets, etc?) This could be accomplished by posting each photo as a blog entry on a site like wordpress, which would then automatically handle pingbacks, but of course a blog doesn't perform quite like a proper photo service. Perhaps this could be done with a private photo hosting server like zenphoto by editing the php, but that seems rather involved. Does such a service already exist?

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  • Top web-hosting sites with jQuery support?

    - by Anthony Forloney
    I am looking to start building a website and I am looking for some good web hosting companies that gives the best bang for the buck. I had been reading on some websites in regards to some web hosting companies having the inability to run scripts on their servers (jQuery) which causes a big problem since the website I am in the process of making is very jQuery driven. Can anyone recommend some good web hosting companies that they had good experience with? As of now, I checked out Google's web-hosting service and read up on a few companies from Top 10 Web Hosting List but would like a few recommendations.

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  • ActAs and OnBehalfOf support in WIF

    - by cibrax
    I discussed a time ago how WIF supported a new WS-Trust 1.4 element, “ActAs”, and how that element could be used for authentication delegation.  The thing is that there is another feature in WS-Trust 1.4 that also becomes handy for this kind of scenario, and I did not mention in that last post, “OnBehalfOf”. Shiung Yong wrote an excellent summary about the difference of these two new features in this forum thread. He basically commented the following, “An ActAs RST element indicates that the requestor wants a token that contains claims about two distinct entities: the requestor, and an external entity represented by the token in the ActAs element. An OnBehalfOf RST element indicates that the requestor wants a token that contains claims only about one entity: the external entity represented by the token in the OnBehalfOf element. In short, ActAs feature is typically used in scenarios that require composite delegation, where the final recipient of the issued token can inspect the entire delegation chain and see not just the client, but all intermediaries to perform access control, auditing and other related activities based on the whole identity delegation chain. The ActAs feature is commonly used in multi-tiered systems to authenticate and pass information about identities between the tiers without having to pass this information at the application/business logic layer. OnBehalfOf feature is used in scenarios where only the identity of the original client is important and is effectively the same as identity impersonation feature available in the Windows OS today. When the OnBehalfOf is used the final recipient of the issued token can only see claims about the original client, and the information about intermediaries is not preserved. One common pattern where OnBehalfOf feature is used is the proxy pattern where the client cannot access the STS directly but is instead communicating through a proxy gateway. The proxy gateway authenticates the caller and puts information about him into the OnBehalfOf element of the RST message that it then sends to the real STS for processing. The resulting token is going to contain only claims related to the client of the proxy, making the proxy completely transparent and not visible to the receiver of the issued token.” Going back to WIF, “ActAs” and “OnBehalfOf” are both supported as extensions methods in the WCF client channel. public static class ChannelFactoryOperations {   public static T CreateChannelActingAs<T>(this ChannelFactory<T> factory,     SecurityToken actAs);     public static T CreateChannelOnBehalfOf<T>(this ChannelFactory<T> factory,     SecurityToken onBehalfOf); } Both methods receive the security token with the identity of the original caller.

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  • ActAs and OnBehalfOf support in WIF

    I discussed a time ago how WIF supported a new WS-Trust 1.4 element, ActAs, and how that element could be used for authentication delegation.  The thing is that there is another feature in WS-Trust 1.4 that also becomes handy for this kind of scenario, and I did not mention in that last post, OnBehalfOf. Shiung Yong wrote an excellent summary about the difference of these two new features in this forum thread. He basically commented the following, An ActAs RST element indicates that the requestor...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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