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• How does Blizzard manage to support Mac OS and Windows in their games?

  - by begray

  I've always thought, that using Direct X for Windows was the most powerful, easy and modern method to create games with modern graphics nowdays. And knowing, that it's only Windows I thinks it's pretty difficult to make something similar on other platforms (Mac OS to be exact). But Blizzard somehow managed to deliver Starcraft 2 for Mac OS, and Diablo 3 will be available for Mac too. So what I'm interested in is information about: what technologies are they using for their game engines? are they using one engine for both games (Starcraft 2 and Diablo 3)? Or develop custom for each game? what are they paying in terms of time and money for Mac OS support? Thanks

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• Why not AJAX'ify entire websites?

  - by Anonymous -

  Is there any solid reasoning as to why sites shouldn't be developed with ajax functionality that loads major parts of each part (assuming there are elements like the header, navigation etc that remain the same)? Surely it would be less resource-intensive since the server wouldn't have to serve content that appears on every page, benefiting both the host and end-user. Answer the question taking into consideration: The sites javascript behaviour degrades gracefully in every instance For my question I'm talking about new sites where this behaviour could be implemented rather from the off, so it doesn't technically cost any money - we're not returning to a finished product to implement it.

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• Is MediaTemple's (gs) really worth the hassle? [closed]

  - by Andrew

  I have been hosting my sites with Dreamhost for a while, and although none of them are high-trafic atm, I am going to a launch a Rails app this summer and a couple of other stuff, so I need a serious host. Since my plan ends in a couple of days, I have been looking at alternatives, and because MT has such a good reputation in the webdesign world, I have been seriously considering paying the ridiculous 20$/month for its shared hosting services. That was until I actually read some reviews of it, most of which indicated it is slow and overpriced. So now I'm wondering whether switching over to (gs) would really be a good idea, or if I would be better off paying less money for something like a Site5 or Hostgator shared hosting plan. What is your experience with MT, and particularly their Grid Service? Do you think I should even switch to (gs) in the first place, or should I choose something else from its competitors?

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• How can I create a solid business case for upgrading our programmers to 256 GB SSD and 16 GB of RAM?

  - by Alex. S.

  We have an environment based on Microsoft stack (VS2010, SQL Server, etc), and I firmly believe that we could improve productivity a little bit, having more RAM and a faster secondary SSD. What data do you advice to gather so I can solidify my request in such a way the advantages can be unbiasedly demonstrated? Currently we have only 6GB of RAM and slower HD drives, and at home I have a 128 GB SSD in my desktop and 16 GB of RAM (I also think is the max amount of memory supported by our workstations, if we could go bigger then better), so I can feel the difference and it's real. I also want to add that we are in an industry with plenty of money, so the issue actually is how to get a budget approval from management and spend it wisely to increase productivity.

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• Dangers of two Jobs? Violating Company Policy?

  - by Stephen Furlani

  Hey, I'm working for a company full-time and myself part-time. I started learning the Mac OS/Cocoa/Objective-C at work, and then I got the "Brilliant Idea" that I'd like to program for the iPhone. The iPhone stuff is going well, but I'm earning money there because I'm applying skills I learned on the job. What is commonly considered violating company policy on things like this? Is there any danger of the company claiming 'ownership' of my side-job? If I leave the company, could they ask me to stop working at my side business? The company and my iphone stuff are in completely different "areas" but I'm still concerned. What can I do to make sure? What else should I be wary of? Has anyone run into bad stuff like this before? Thanks,

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• 9/18 Live Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g

  - by jgelhaus

  Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g Date: Tuesday, September 18, 2012 Time: 10 a.m. PT/1 p.m. ET If you or your organization is still working with Oracle Database 10g or an even older version, now is the time to upgrade. Oracle Database 11g offers a wide variety of advantages to enhance your operation. Join us for this live Webcast and learn about what you’re missing: the business, operational, and technical benefits. With Oracle Database 11g, you can: Upgrade with zero downtime Improve application performance and database security Reduce the amount of storage required Save time and money Register today here

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• Should I pay for my training? [closed]

  - by user65883

  I work at a company that made me sign a contract to pay for my training should I decide to leave within my 3 months probation. I never went on a formal course and didn't get any proof of undergoing the course. They stated if I don't sign the contract then I wouldn't receive training and I won't be able to do my job. If their training is to watch what other employees do then I took the course. I'm wondering if it's allowed for them to ask me for money when I didn't receive any proof of training?

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• Phones, Nokia, Microsoft and More

  - by Bill Evjen

  The phone revolution that is under way at the moment is insanely interesting and continuously full of buzz about directions, failures, and promises. The movement started with Apple completely reinventing what a smart phone was all about and now we have the followers. Though – don’t dismiss the followers, they are usually the ones that come out with the leap frog products when most of the world is thinking about jumping on. Remember the often used analogy – the USA invented the TV – but it was Japan that took it to the next level and now all TVs are from somewhere else other than the USA. Really there are two camps for the phones – the Cool Kids and other kids that no one wants to hang out with anymore. When it comes to cool – for some reason, the phone is an important part of that factor. Everyone wants to show their phone and its configuration (apps installed, etc) to their friends as a sign of (1) “I have money” and (2) I have smarts/tastes/style/etc when it comes to my applications that are on my phone. For those that don’t know – the Cool Kids include: Apple – this is quite obvious as everything Apple produces is in the cool camp. Just having an Apple product on your person means you can dance. Google – this is one of the more interesting releases as they have created something called Android (which in it’s own right is a major brand in itself). Microsoft – you might be saying “Really, Microsoft is cool?”. I would argue that they are indeed cool as it is now associated with XBOX 360, Kinect, and Windows 7. Gone are the days of Bob and that silly paperclip. Well – that’s it. There is nobody else I would stick in that camp. The other kids that weren’t picked for that dodgeball team include: Nokia Motorola Palm Blackberry and many many more The sad part of all this is that no matter what this second camp does now, it won’t be able to get out of this bucket easily. They will always be associated as yesterday’s technology and that association will drive the sales of the phone purchasers of the world. For those in that group, the only possible way out is to get invited to the cool club by one of the cool club members in the hope that their coolness somehow rubs off. To me, this is the move that Nokia is making. They are at this point where they have realized that they don’t have the full scope of the required end to end solution to make this all work. They have the plants to build the phones and the reach of the retailers that sell what they have. What they are missing is the proper operating system for the new world of multi-touch form factor phones. Even the companies that come up with some sort of new operating system for this type of new device, they are still associated with the yesterday and lack the developer community behind them to be the real wave of adoption that this market needs. Think about that – this is a major different between Nokia/Blackberry when you compare it to the likes of Apple, Google, and Microsoft. These three powerhouses having a very large and strong development community that will eagerly take on new initiatives using the skillsets that they have already cultivated over the years of already working with the company. This then results in a plethora of applications that are then placed on an app store of some kind. The developer gets a cut and then Apple/Google/Microsoft then get their cut. It is definitely a win-win. None of the other phone companies and wannabies can provide the same results. What Microsoft was missing was the major phone manufactures coming on board to create and push forward with the phones that are required to start the wave. This is where Nokia can come in and help Microsoft. They have the ability to promote the Windows Phone operating system on a new wave of phones. This does mean that Nokia will sell phones, but they lose out on the application store that they might have been thinking about making some money on as well as controlling the end to end solution. What is interesting is in questioning to oneself if Microsoft will purchase Nokia. It really depends upon how they want to compete and with whom Microsoft views as the major competitor. For instance, they can purchase Nokia and have their own hardware company and distribution network for phones – thereby taking on a model that is quite similar to Apple. On the other hand, they could just leave it up to the phone hardware companies such as Nokia and others to build and promote phones in a model that is similar to Google. Both ways have pluses and minuses. If they own the phone manufacturer, they really can put some thought into the design and technical specifications of the phone that is really designed to exactly how they want it. Microsoft has shown that they have this ability – especially with the XBOX initiative they have done over the years. Think about how good and powerful they have moved forward with XBOX – and I am not talking about just copying what others are doing, but coming up with leapfrog products that are steps ahead of everyone else. Though, if they didn’t do it themselves, they could then leave it up to the phone manufacturers to drive each other to build better and better phones that run the Microsoft OS – competition drives better products. We have seen this with the Android line of phones that are out there on the market. I have read a lot about Nokia investors really upset about the new Microsoft relationship – but really, this is a great thing. I for one am a fan of this relationship (I am also a Nokia stock holder btw). This will mean better days for Nokia.

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• Where to advertise small open-source projects

  - by Saif Bechan

  I am searching for a good recourse where I can advertise my open source project. I have made a web-development framework which I want to make available to download, and I want to target a large audience. It is an open source project so I make no money off of it, so I do not really want to pay for advertisement. I already pay for the server where the website runs, and I have spent a lot of time developing it. I opened account on various search engines webmaster tools, so people can find it on there. I have also made a video-sharing account where I uploaded a few tutorials. This can accumulate some traffic also. Can someone recommend any more places to get your work spread.

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• How can I host a website on a dynamically-assigned IP address?

  - by nick

  I recently upgraded my internet to the point that it is much faster and more reliable than my current webhost. I would like to move my current domain to be hosted at home, but my IP address is dynamic. As far as I know, I only get a new IP when I restart my modem and or router (which is almost never) or when cable one (my ISP) pushes out a firmware update (rarely). There are a few ways I can see doing this: Convince my ISP to give me a static IP Assign my router my current IP to force a static IP (which might work?) Set my DNS record to my current IP address and update it on the rare occasions that it changes. Obviously I'm hoping that the first one works, but I don't want to pay a lot of extra money (if that's what it takes) to get a static IP address. Which of these options will work most reliably?

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• Is there value in having technical authors in a software team?

  - by Desolate Planet

  During my 5 years in IT as a software developer, I've noticed that developers have a strong distaste towards doing any documentation. The act of taking screenshots and creating documentation seems to be a painful and time consuming experience. In one company I worked for, we had a technical documentation team with two technical authors and they developed all the user guides for our customers. In other companies where I've suggested hiring a technical author, I've been told they are not worth the money, but I'm a little unsure if that rings true. Is it better to have developers stop coding and take half a day to do screenshots and create the various guides or is it worth hiring someone who handles such tasks?

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• Making profit from a social network

  - by James P.

  This follows similar questions but I'd like to see if anything particular comes out of it due to the nature of site. In short, I've taken up the role of webmaster for a small social network site and wish to make it profitable to at least cover the running costs. The site is linked to a commerce and presents are offered to members according to the number of points they've accumulated through various actions. The site is running on shared hosting so it's probably dirt cheap but the presents can be expensive as a whole and some money has already been invested into the project. One idea I have is to seek some sponsors that would be willing to offer presents or special offers in return for publicity. I don't know if this will be easy or not. I'm also looking into adapting hosting to perhaps move static files to a cheaper online storage medium (see Ideas for reducing storage needs and/or costs (lots of images)). Other suggestions are welcome.

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• Do you have a plan for your digital assets after you die?

  - by pablo

  After reading this question I remembered of a news article about some websites that manage your online identity after you pass away. Have you planned what to do with your digital assets once you go? I'd imagine that your online footprint is as important as anything you leave of material value. I mean, what would be the difference of that open-source project that you created to the money and savings that you had? How would you like to have your identity managed after you pass away? Would you prefer to go "off the grid"? It's a sensitive topic and I never met anyone who prepared for it.

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• Last chance to register to the Oracle FY14 Global Partner Kickoff (June 25, 2013)

  - by Julien Haye

  This is your last chance to register to the Oracle FY14 Global Partner Kickoff and to join us live/online tomorrow June 25, 2013 at 9:00am PDT / 5:00 pm GMT / 6:00pm CET! What to Expect: Watch Oracle Executives, including Oracle President, Mark Hurd, John Fowler, Thomas Kurian, and more outline the product strategy and direction for the company Learn about the different ways to accelerate sales and make money with Oracle through our full stack offering Participate in the conversation during the webcast via twitter using either @oraclepartners or #opn. Oracle Partner Kickoff Agenda Welcome & Executive Address Oracle Executives on Engineered Systems Selling to the C-Level Executive Innovation in Industries Partner Sales Call to Action Partner Pulse: Post Show Partner Discussion Watch it live at: OPN homepage OPN Facebook page For more information, email [email protected]. We look forward to you participation. Oracle EMEA PartnerNetwork Oracle FY14 Partner Kickoff Watch it live at: OPN homepage OPN Facebook page Tuesday, 25th June, 2013 9:00 am PT FY14 Partner Kickoff Speakers Mark Hurd President, Oracle Thomas Kurian EVP, Product Development, Oracle John Fowler EVP, Systems, Oracle

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• Qt Certification Exams

  - by karlphillip

  I'm wondering about doing a Qt Certification Exam this year, but I'm not 100% sure the investment is worth. I'm considering it because I think it could be a nice + on my resume, and as you know, I'm all for improving my software engineer persona. As I already earn a BSc and MSc degrees in computer stuff, I guess I see the certification process as some kind of adventure. Anyway, I know I'll spend a lot of time preparing myself for the exam and I just wanted to know if a Qt certification is worth the effort. Apparently there are 2 certificates that you can get in the Qt world: Nokia Certified Qt Developer (basic) Nokia Certified Qt Specialist (advanced) Nowadays I build cross-platform software in C++ and this exam would fit beautifully in my resume. My main concern is that, given the obscure future of Qt, I might be throwing time and money out the window. I'm looking for some advice regarding the usefulness of such certifications.

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• How much will cost to hire a developer who have to make a SEO software? [closed]

  - by Victor

  Hey guys, I know NOTHING about software developing but I got an amazing idea about a software. The thing is I want to know how much money I would approximately need to hire someone to do it for me. The software is gonna have a lot of features, everything is relative to SEO - link building with Web 2.0 sites, Blog comments, Video Submittion, Bookmarking, RSS, Ping Mode, Forum register and submittion, Proxy mode, ect. The point is to be all automated! I mean all profile creation is going to be automate! There are a lot of softwares but nothing is doing everything that I want. So I would like to build my own software, use it for on my own and of course I'll sell it too! So how much do you think I would need to be able to order such a software?

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• Absolute beginner to app developement [closed]

  - by Andrew Johnston

  I have two app ideas that I am trying to build. I have started at the Facebook developement pages and done the Heroku/Git thing. However, I have absolutely no idea of what I am doing. When they say on the developer page: follow these quick easy steps Are they assuming that they are talking to a programmer/developer? I believe my apps have huge potential but I don't want to disclose my ideas. Any advice? I also would like to know how does one make money from Facebook applications?

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• Agile Executives

  - by Robert May

  Over the years, I have experienced many different styles of software development. In the early days, most of the development was Waterfall development. In the last few years, I’ve become an advocate of Scrum. As I talked about last month, many people have misconceptions about what Scrum really is. The reason why we do Scrum at Veracity is because of the difference it makes in the life of the team doing Scrum. Software is for people, and happy motivated people will build better software. However, not all executives understand Scrum and how to get the information from development teams that use Scrum. I think that these executives need a support system for managing Agile teams. Historical Software Management When Henry Ford pioneered the assembly line, I doubt he realized the impact he’d have on Management through the ages. Historically, management was about managing the process of building things. The people were just cogs in that process. Like all cogs, they were replaceable. Unfortunately, most of the software industry followed this same style of management. Many of today’s senior managers learned how to manage companies before software was a significant influence on how the company did business. Software development is a very creative process, but too many managers have treated it like an assembly line. Idea’s go in, working software comes out, and we just have to figure out how to make sure that the ideas going in are perfect, then the software will be perfect. Lean Manufacturing In the manufacturing industry, Lean manufacturing has revolutionized Henry Ford’s assembly line. Derived from the Toyota process, Lean places emphasis on always providing value for the customer. Anything the customer wouldn’t be willing to pay for is wasteful. Agile is based on similar principles. We’re building software for people, and anything that isn’t useful to them doesn’t add value. Waterfall development would have teams build reams and reams of documentation about how the software should work. Agile development dispenses with this work because excessive documentation doesn’t add value. Instead, teams focus on building documentation only when it truly adds value to the customer. Many other Agile principals are similar. Playing Catch-up Just like in the manufacturing industry, many managers in the software industry have yet to understand the value of the principles of Lean and Agile. They think they can wrap the uncertainties of software development up in a nice little package and then just execute, usually followed by failure. They spend a great deal of time and money trying to exactly predict the future. That expenditure of time and money doesn’t add value to the customer. Managers that understand that Agile know that there is a better way. They will instead focus on the priorities of the near term in detail, and leave the future to take care of itself. They have very detailed two week plans with less detailed quarterly plans. These plans are guided by a general corporate strategy that doesn’t focus on the exact implementation details. These managers also think in smaller features rather than large functionality. This adds a great deal of value to customers, since the features that matter most are the ones that the team focuses on in the near term and then are able to deliver to the customers that are paying for them. Agile managers also realize that stale software is very costly. They know that keeping the technology in their software current is much less expensive and risky than large rewrites that occur infrequently and schedule time in each release for refactoring of the existing software. Agile Executives Even though Agile is a better way, I’ve still seen failures using the Agile process. While some of these failures can be attributed to the team, most of them are caused by managers, not the team. Managers fail to understand what Agile is, how it works, and how to get the information that they need to make good business decisions. I think this is a shame. I’m very pleased that Veracity understands this problem and is trying to do something about it. Veracity is a key sponsor of Agile Executives. In fact, Galen is this year’s acting president for Agile Executives. The purpose of Agile Executives is to help managers better manage Agile teams and see better success. Agile Executives is trying to build a community of executives that range from managers interested in Agile to managers that have successfully adopted Agile. Together, these managers can form a community of support and ideas that will help make Agile teams more successful. Helping Your Team You can help too! Talk with your manager and get them involved in Agile Executives. Help Veracity build the community. If your manager understands Agile better, he’ll understand how to help his teams, which will result in software that adds more value for customers. If you have any questions about how you can be involved, please let me know. Technorati Tags: Agile,Agile Executives

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• How To Log Into The Desktop, Add a Start Menu, and Disable Hot Corners in Windows 8

  - by Chris Hoffman

  If you don’t have a touchscreen computer and spend all your time on the desktop, Windows 8’s new interface can seem intrusive. Microsoft won’t allow you to disable the new interface, but Classic Shell provides the options Microsoft didn’t. In addition to providing a Start button, Classic Shell can take you straight to the desktop when you log in and disable the hot corners that activate the charms and metro app switcher. There are other programs that do this, but Classic Shell is free and open-source. Many of the alternatives, such as Start8 and RetroUI, are commercial apps that cost money. We’ve covered Classic Shell in the past, but it’s come a long way since then. How Hackers Can Disguise Malicious Programs With Fake File Extensions Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer

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• What good Social Networking Site solutions there are? [closed]

  - by ZetsubouWebmaster

  What good and free Social Networking Site solutions there are? I tried many options but most of them are either too complicated, too simple, or just do not work... I tried: Dolphin, DZOIC-Handshakes, elgg, Oxwall, SocialEngine, and some plugins for wp and other CMS. I don't need much, just: groups, chats, forums, profiles, PM, photos, pages, comments, search, statistics. Most of which included in pretty much every CMS out there, but not all.. So, what good solutions there are? Also I don't mind paying some money (I guess no more then $200), but I'd prefer if it was a free open source engine. Of course it should be PHP+MySQL based.

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• How to Back Up Your Linux System With Back In Time

  - by Chris Hoffman

  Ubuntu includes Déjà Dup, an integrated backup tool, but some people prefer Back In Time instead. Back In Time has several advantages over Déjà Dup, including a less-opaque backup format, integrated backup file browser, and more configurability. Déjà Dup still has a few advantages, notably its optional encryption and simpler interface, but Back In Time gives Déjà Dup a run for its money. How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1

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• Best Way To Develop Robust Cross-Platform Application?

  - by Clay

  Windows C programmer here (going back to 1992 and Windows95 back when it was called Windows93). Can function in C++, but mostly still a C programmer. Looking to build a cross-platform casual game. Very numbers heavy with only a few artistic embellishments and animations, so perhaps a development environment for business apps might be the best option. Or an easy-to-use 2D game dev platform. Target platforms: Windows, Mac, MS Tablet, iPhone, iPad, Android. I currently develop on Windows with Visual Studio 2012, but we could spend up to $50K on hardware/software/middleware if necessary. Not very competent getting open-source software working. Would rather pay the money and jump right into app development. Recommendations?

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• What are the advantages of a $ SKU of VS2012 over Express?

  - by Clay Shannon

  I will be using Visual Studio only for creating C#/XAML Windows Store apps. Is there any reason for me to purchase a "Professional" SKU of VS 2012 rather than just using the Express (free) "Metro apps with C#/XAML" version? The only thing I can think of is that I won't be able to use Resharper in the Express version (which I've already purchased a license for, but I use it at work, so that won't be a waste of money if I can't use it at home) - plus, I believe that even the Express SKU of VS 2012 will have similar code quality utility built in.

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• My Ubuntu LiveUSB won't boot after formatting it on Windows XP. HELP!

  - by Bigyellow Bastion

  I formatted because the Windows XP I was using wouldn't let me view the drive in the window without formatting first, so I just said what the heck. Turns out, after using the Linux USB creator, placing the ISO on disc properly and booting, BIOS hangs; no bootloader, no startup, nothing. Windows XP's formatting screwed something up with my USB's filesystem, and I'm uncertain of what to do. Help?! My business depends on me using an OS, so prompt ideas are a must and very appreciated(no money). PS: I checked the contents of the disc, and they are all okay.

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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