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• I have a problem with a AE1200 Cisco/Linksys Wireless-N USB adapter having stopped working after I ran the update manager in Ubuntu 12.04

  - by user69670

  Here is the problem, I use a Cisco/Linksys AE1200 wireless network adapter to connect my desktop to a public wifi internet connection. I use ndiswrapper to use the windows driver and it had been working fine for me untill I ran the update manager overnight a few days ago. When I woke up it was asking for the normal computer restart to implement the changes but after rebooting the computer, the wireless adapter did not work, the status light on the adapter did not light up even though ubuntu recognizes it is there and according to ndiswrapper the drivers are loaded and the hardware is present. the grep command is being a bitch for some unknown reason today so this will be long sorry Output from "lspci": 00:00.0 Host bridge: Advanced Micro Devices [AMD] nee ATI Radeon Xpress 200 Host Bridge (rev 01) 00:01.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RS480 PCI Bridge 00:12.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB600 Non-Raid-5 SATA 00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI0) 00:13.1 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI1) 00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI2) 00:13.3 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI3) 00:13.4 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI4) 00:13.5 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB Controller (EHCI) 00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 13) 00:14.1 IDE interface: Advanced Micro Devices [AMD] nee ATI SB600 IDE 00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB600 PCI to LPC Bridge 00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge 01:05.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RC410 [Radeon Xpress 200] 02:02.0 Communication controller: Conexant Systems, Inc. HSF 56k Data/Fax Modem 02:03.0 Multimedia audio controller: Creative Labs CA0106 Soundblaster 02:05.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10) Output from "lsusb": Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 009: ID 13b1:0039 Linksys AE1200 802.11bgn Wireless Adapter [Broadcom BCM43235] Bus 003 Device 002: ID 045e:0053 Microsoft Corp. Optical Mouse Bus 004 Device 002: ID 1043:8006 iCreate Technologies Corp. Flash Disk 32-256 MB Output from "ifconfig": eth0 Link encap:Ethernet HWaddr 00:19:21:b6:af:7c UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:20 Base address:0xb400 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:13232 errors:0 dropped:0 overruns:0 frame:0 TX packets:13232 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:1084624 (1.0 MB) TX bytes:1084624 (1.0 MB) Output from "iwconfig": lo no wireless extensions. eth0 no wireless extensions. Output from "lsmod": Module Size Used by nls_iso8859_1 12617 1 nls_cp437 12751 1 vfat 17308 1 fat 55605 1 vfat uas 17828 0 usb_storage 39646 1 nls_utf8 12493 1 udf 84366 1 crc_itu_t 12627 1 udf snd_ca0106 39279 2 snd_ac97_codec 106082 1 snd_ca0106 ac97_bus 12642 1 snd_ac97_codec snd_pcm 80845 2 snd_ca0106,snd_ac97_codec rfcomm 38139 0 snd_seq_midi 13132 0 snd_rawmidi 25424 2 snd_ca0106,snd_seq_midi bnep 17830 2 parport_pc 32114 0 bluetooth 158438 10 rfcomm,bnep ppdev 12849 0 snd_seq_midi_event 14475 1 snd_seq_midi snd_seq 51567 2 snd_seq_midi,snd_seq_midi_event snd_timer 28931 2 snd_pcm,snd_seq snd_seq_device 14172 3 snd_seq_midi,snd_rawmidi,snd_seq snd 62064 11 snd_ca0106, snd_ac97_codec,snd_pcm,snd_rawj9fe snd_ca0106,snd_ac97_codec,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device soundcore 14635 1 snd snd_page_alloc 14108 2 snd_ca0106,snd_pcm sp5100_tco 13495 0 i2c_piix4 13093 0 radeon 733693 3 ttm 65344 1 radeon drm_kms_helper 45466 1 radeon drm 197692 5 radeon,ttm,drm_kms_helper i2c_algo_bit 13199 1 radeon mac_hid 13077 0 shpchp 32325 0 ati_agp 13242 0 lp 17455 0 parport 40930 3 parport_pc,ppdev,lp usbhid 41906 0 hid 77367 1 usbhid 8139too 23283 0 8139cp 26759 0 pata_atiixp 12999 1 Output from "sudo lshw -C network": *-network description: Ethernet interface product: RTL-8139/8139C/8139C+ vendor: Realtek Semiconductor Co., Ltd. physical id: 5 bus info: pci@0000:02:05.0 logical name: eth0 version: 10 serial: 00:19:21:b6:af:7c size: 10Mbit/s capacity: 100Mbit/s width: 32 bits clock: 33MHz capabilities: pm bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 10 0bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=8139too driverversion=0.9.28 duplex=half latency=64 link=no maxlatency=64 mingnt=32 multicast=yes port=MII speed=10Mbit/s resources: irq:20 ioport:b400(size=256) memory:ff5fdc00-ff5fdcff Output from "iwlist scan": lo Interface doesn't support scanning. eth0 Interface doesn't support scanning. Output from "lsb_release -d": Ubuntu 12.04 LTS Output from "uname -mr": 3.2.0-24-generic-pae i686 Output from "sudo /etc/init.d/networking restart": * Running /etc/init.d/networking restart is deprecated because it may not enable again some interfaces * Reconfiguring network interfaces... [ OK ]

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• Add Widget via Action in Toolbar

  - by Geertjan

  The question of the day comes from Vadim, who asks on the NetBeans Platform mailing list: "Looking for example showing how to add Widget to Scene, e.g. by toolbar button click." Well, the solution is very similar to this blog entry, where you see a solution provided by Jesse Glick for VisiTrend in Boston: https://blogs.oracle.com/geertjan/entry/zoom_capability Other relevant articles to read are as follows: http://netbeans.dzone.com/news/which-netbeans-platform-action http://netbeans.dzone.com/how-to-make-context-sensitive-actions Let's go through it step by step, with this result in the end, a solution involving 4 classes split (optionally, since a central feature of the NetBeans Platform is modularity) across multiple modules: The Customer object has a "name" String and the Droppable capability has a method "doDrop" which takes a Customer object: public interface Droppable {    void doDrop(Customer c);} In the TopComponent, we use "TopComponent.associateLookup" to publish an instance of "Droppable", which creates a new LabelWidget and adds it to the Scene in the TopComponent. Here's the TopComponent constructor: public CustomerCanvasTopComponent() {    initComponents();    setName(Bundle.CTL_CustomerCanvasTopComponent());    setToolTipText(Bundle.HINT_CustomerCanvasTopComponent());    final Scene scene = new Scene();    final LayerWidget layerWidget = new LayerWidget(scene);    Droppable d = new Droppable(){        @Override        public void doDrop(Customer c) {            LabelWidget customerWidget = new LabelWidget(scene, c.getTitle());            customerWidget.getActions().addAction(ActionFactory.createMoveAction());            layerWidget.addChild(customerWidget);            scene.validate();        }    };    scene.addChild(layerWidget);    jScrollPane1.setViewportView(scene.createView());    associateLookup(Lookups.singleton(d));} The Action is displayed in the toolbar and is enabled only if a Droppable is currently in the Lookup: @ActionID(        category = "Tools",        id = "org.customer.controler.AddCustomerAction")@ActionRegistration(        iconBase = "org/customer/controler/icon.png",        displayName = "#AddCustomerAction")@ActionReferences({    @ActionReference(path = "Toolbars/File", position = 300)})@NbBundle.Messages("AddCustomerAction=Add Customer")public final class AddCustomerAction implements ActionListener {    private final Droppable context;    public AddCustomerAction(Droppable droppable) {        this.context = droppable;    }    @Override    public void actionPerformed(ActionEvent ev) {        NotifyDescriptor.InputLine inputLine = new NotifyDescriptor.InputLine("Name:", "Data Entry");        Object result = DialogDisplayer.getDefault().notify(inputLine);        if (result == NotifyDescriptor.OK_OPTION) {            Customer customer = new Customer(inputLine.getInputText());            context.doDrop(customer);        }    }} Therefore, when the Properties window, for example, is selected, the Action will be disabled. (See the Zoomable example referred to in the link above for another example of this.) As you can see above, when the Action is invoked, a Droppable must be available (otherwise the Action would not have been enabled). The Droppable is obtained in the Action and a new Customer object is passed to its "doDrop" method. The above in pictures, take note of the enablement of the toolbar button with the red dot, on the extreme left of the toolbar in the screenshots below: The above shows the JButton is only enabled if the relevant TopComponent is active and, when the Action is invoked, the user can enter a name, after which a new LabelWidget is created in the Scene. The source code of the above is here: http://java.net/projects/nb-api-samples/sources/api-samples/show/versions/7.3/misc/WidgetCreationFromAction Note: Showing this as an MVC example is slightly misleading because, depending on which model object ("Customer" and "Droppable") you're looking at, the V and the C are different. From the point of view of "Customer", the TopComponent is the View, while the Action is the Controler, since it determines when the M is displayed. However, from the point of view of "Droppable", the TopComponent is the Controler, since it determines when the Action, i.e., which is in this case the View, displays the presence of the M.

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• SQL only row mapping record fetching

  - by Prasanna

  I have a customer call detail table in which call details of all customer stored. I have to find out the distinct aparty (means our customer ) who only calls our customers (means bparty also be our numbers) . There is no other domestic call , International calls made by A party (our customer) in this case. could you people please help me to find the same data. FILE INPUT oF SAMPLE CDR TABLE ROW NAME VALUES ANUMBER :-any mobile number(Domestic+International); for our customer it must like 70,070,0070,9370) BNUMBER :-any mobile number(Domestic+International); for our customer it must like 70,070,0070,9370 CALLTRANSACTION :-eg: 91,92,93 etc CALLTRANSACTIONTYPEC :-eg: MOC,MTC FILENAME :-MCS_01 etc TIME:- any time value Required Output DISTINCT ANUMBER :-for our customer it mobile number must start with 70 or 070 or 0070 or 9370 BNUMBER :- for our customer it mobile number must start with 70 or 070 or 0070 or 9370 means our customer only calls to our network customer ( No other doestic call or international calls made by our operator)

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• Double use of variables?

  - by Vaccano

  I have read that a variable should never do more than one thing. Overloading a variable to do more than one thing is bad. Because of that I end up writing code like this: (With the customerFound variable) bool customerFound = false; Customer foundCustomer = null; if (currentCustomer.IsLoaded) { if (customerIDToFind = currentCustomer.ID) { foundCustomer = currentCustomer; customerFound = true; } } else { foreach (Customer customer in allCustomers) { if (customerIDToFind = customer.ID) { foundCustomer = customer; customerFound = true; } } } if (customerFound) { // Do something } But deep down inside, I sometimes want to write my code like this: (Without the foundCustomer variable) Customer foundCustomer = null; if (currentCustomer.IsLoaded) { if (customerIDToFind = currentCustomer.ID) { foundCustomer = currentCustomer; } } else { foreach (Customer customer in allCustomers) { if (customerIDToFind = customer.ID) { foundCustomer = customer; } } } if (foundCustomer != null) { // Do something } Does this secret desires make me an evil programmer? (i.e. is the second case really bad coding practice?)

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• ATG Live Webcast Nov. 8th: Advanced Management of EBS with Oracle Enterprise Manager

  - by Bill Sawyer

  The task of managing and monitoring Oracle E-Business Suite environments can be very challenging. The Application Management Pack plug-in is part of Oracle Enterprise Manager 12c Application Management Suite for Oracle E-Business Suite. The Application Management Pack plug-in is designed to monitor and manage all the different technologies that constitute Oracle E-Business Suite applications, including midtier, configuration, host, and database management—to name just a few. Customers that have implemented Oracle Enterprise Manager have experienced dramatic improvements in system visibility, diagnostic capability, and administrator productivity. This webcast will highlight the key features and benefits of Oracle Enterprise Manager, the latest version of the Oracle Application Management Suite for Oracle E-Business Suite. Advanced Management of Oracle E-Business Suite with Oracle Enterprise Manager Date:                Thursday, November 8, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Angelo Rosado, Principal Product Manager, E-Business Suite ATG                         Lauren Cohn, Principal Curriculum Developer, E-Business Suite ATGWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103191To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591460967 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Magento - custom Account/Registration Fields

  - by Bizboss

  Hello, I followed this tutorial: http://www.magento.cc/custom-accountregistration-fields.html to add fields in the registration form of a customer under Magento, I succeed to run the example with a checkbox in the frontend and the backend. I had at the backend a text field with 0 or 1 as value, but I would like to have also a checkbox as in the frontend. Anyone know what changes to do for this? Thank you.

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• Getting hp-snmp-agents on HP ProLiant DL360 on Lenny working

  - by mark

  After receiving our HP ProLiant DL360 I'd like to integrate the machine into our Munin system and thus enable ProLiant specific information to be exposed via SNMP. I'm running Debian Lenny with kernel 2.6.26-2-vserver-amd64 . I've followed http://downloads.linux.hp.com/SDR/getting_started.html and the HP repository has been added to /etc/apt/sources.list.d/HP-ProLiantSupportPack.list . Setting up Lenny SNMP itself is not a problem, I configure it to have a public v1 community string to read all data and it works. I install hp-snmp-agents and run hpsnmpconfig and it adds additional lines to the top of /etc/snmp/snmpd.conf : dlmod cmaX /usr/lib64/libcmaX64.so snmpd gets restarted. Via lsof I can see that libcmaX64 was loaded and is used by snmpd, put I do not get any additional information out of snmp. I use snmpwalk -v 1 -c public ... and I can see many OIDs but I do not see the new ones I'd expect, most notably temperatures, fan speed and such. The OIDs I'm expecting are e.g. 1.3.6.1.4.1.232.6.2.6.8.1.4.1 , this is from the existing munin plugins from http://exchange.munin-monitoring.org/plugins/snmp__hp_temp/version/1 . snmpd[19007]: cmaX: Parsing shared as a type was unsucessful snmpd[19007]: cmaX: listening for subagents on port 25375 snmpd[19007]: cmaX: subMIB 1 handler has disconnected snmpd[19007]: cmaX: subMIB 2 handler has disconnected snmpd[19007]: cmaX: subMIB 3 handler has disconnected snmpd[19007]: cmaX: subMIB 5 handler has disconnected snmpd[19007]: cmaX: subMIB 6 handler has disconnected snmpd[19007]: cmaX: subMIB 8 handler has disconnected snmpd[19007]: cmaX: subMIB 9 handler has disconnected snmpd[19007]: cmaX: sent ColdStarts on ports 25376 to 25393 snmpd[19007]: cmaX: subMIB 10 handler has disconnected snmpd[19007]: cmaX: subMIB 11 handler has disconnected snmpd[19007]: cmaX: subMIB 14 handler has disconnected snmpd[19007]: cmaX: subMIB 15 handler has disconnected snmpd[19007]: cmaX: subMIB 16 handler has disconnected snmpd[19007]: cmaX: subMIB 21 handler has disconnected snmpd[19007]: cmaX: subMIB 22 handler has disconnected snmpd[19007]: cmaX: subMIB 23 handler has disconnected snmpd[19007]: cmaX: subMIB 1 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 2 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 3 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 5 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 6 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 8 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 9 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 10 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 11 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 14 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 15 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 16 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 21 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 22 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 23 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 18 handler has disconnected snmpd[19007]: cmaX: subMIB 18 will be sent on port 25393 to cpqnicd snmpd[19007]: NET-SNMP version 5.4.1 This doesn't look particular bad for me, it's just informational I guess. I've compared the walking OID output with and without the module and there's no difference in the OID served back at all. Are there any other prerequisites I'm missing? I've also noticed that from the time I installed hp-snmp-agents it adds a lot of additional daemons and that my load suddenly jumps to 1. I've uninstalled the package for now. Is this expected behavior?

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• Options for remote desktop software for helping remote users?

  - by Nick G

  I need an easy way to jump on someone elses machine to help them solve a problem. It needs to be really easy for them to install (preferably doesn't actually require an "install" but just running an exe?). It must punch through any firewalls automatically using a relay server or P2P (so Remote Desktop itself is no use to me). I've found commercial products like MeetMeNow but they're really expensive. I want something that you can either buy a cheap pack of sessions or minutes, or preferably something free. I'm not in the business of commerical support and would only use it once every couple of months perhaps.

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• How much is a subscriber worth?

  - by Tom Lewin

  This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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• How to Set Customer Table with Multiple Phone Numbers? - Relational Database Design

  - by user311509

  CREATE TABLE Phone ( phoneID - PK . . . ); CREATE TABLE PhoneDetail ( phoneDetailID - PK phoneID - FK points to Phone phoneTypeID ... phoneNumber ... . . . ); CREATE TABLE Customer ( customerID - PK firstName phoneID - Unique FK points to Phone . . . ); A customer can have multiple phone numbers e.g. Cell, Work, etc. phoneID in Customer table is unique and points to PhoneID in Phone table. If customer record is deleted, phoneID in Phone table should also be deleted. Do you have any concerns on my design? Is this designed properly? My problem is phoneID in Customer table is a child and if child record is deleted then i can not delete the parent (Phone) record automatically.

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• Any simple approaches for managing customer data change requests for global reference files?

  - by Kelly Duke

  For the first time, I am developing in an environment in which there is a central repository for a number of different industry standard reference data tables and many different customers who need to select records from these industry standard reference data tables to fill in foreign key information for their customer specific records. Because these industry standard reference files are utilized by all customers, I want to reserve Create/Update/Delete access to these records for global product administrators. However, I would like to implement a (semi-)automated interface by which specific customers could request record additions, deletions or modifications to any of the industry standard reference files that are shared among all customers. I know I need something like a "data change request" table specifying: user id, user request datetime, request type (insert, modify, delete), a user entered text explanation of the change request, the user request's current status (pending, declined, completed), admin resolution datetime, admin id, an admin entered text description of the resolution, etc. What I can't figure out is how to elegantly handle the fact that these data change requests could apply to dozens of different tables with differing table column definitions. I would like to give the customer users making these data change requests a convenient way to enter their proposed record additions/modifications directly into CRUD screens that look very much like the reference table CRUD screens they don't have write/delete permissions for (with an additional text explanation and perhaps request priority field). I would also like to give the global admins a tool that allows them to view all the outstanding data change requests for the users they oversee sorted by date requested or user/date requested. Upon selecting a data change request record off the list, the admin would be directed to another CRUD screen that would be populated with the fields the customer users requested for the new/modified industry standard reference table record along with customer's text explanation, the request status and the text resolution explanation field. At this point the admin could accept/edit/reject the requested change and if accepted the affected industry standard reference file would be automatically updated with the appropriate fields and the data change request record's status, text resolution explanation and resolution datetime would all also be appropriately updated. However, I want to keep the actual production reference tables as simple as possible and free from these extraneous and typically null customer change request fields. I'd also like the data change request file to aggregate all data change requests across all the reference tables yet somehow "point to" the specific reference table and primary key in question for modification & deletion requests or the specific reference table and associated customer user entered field values in question for record creation requests. Does anybody have any ideas of how to design something like this effectively? Is there a cleaner, simpler way I am missing? Thank you so much for reading.

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• Projections.count() and Projections.countDistinct() both result in the same query

  - by Kim L

  EDIT: I've edited this post completely, so that the new description of my problem includes all the details and not only what I previously considered relevant. Maybe this new description will help to solve the problem I'm facing. I have two entity classes, Customer and CustomerGroup. The relation between customer and customer groups is ManyToMany. The customer groups are annotated in the following way in the Customer class. @Entity public class Customer { ... @ManyToMany(mappedBy = "customers", fetch = FetchType.LAZY) public Set<CustomerGroup> getCustomerGroups() { ... } ... public String getUuid() { return uuid; } ... } The customer reference in the customer groups class is annotated in the following way @Entity public class CustomerGroup { ... @ManyToMany public Set<Customer> getCustomers() { ... } ... public String getUuid() { return uuid; } ... } Note that both the CustomerGroup and Customer classes also have an UUID field. The UUID is a unique string (uniqueness is not forced in the datamodel, as you can see, it is handled as any other normal string). What I'm trying to do, is to fetch all customers which do not belong to any customer group OR the customer group is a "valid group". The validity of a customer group is defined with a list of valid UUIDs. I've created the following criteria query Criteria criteria = getSession().createCriteria(Customer.class); criteria.setProjection(Projections.countDistinct("uuid")); criteria = criteria.createCriteria("customerGroups", "groups", Criteria.LEFT_JOIN); List<String> uuids = getValidUUIDs(); Criterion criterion = Restrictions.isNull("groups.uuid"); if (uuids != null && uuids.size() > 0) { criterion = Restrictions.or(criterion, Restrictions.in( "groups.uuid", uuids)); } criteria.add(criterion); When executing the query, it will result in the following SQL query select count(*) as y0_ from Customer this_ left outer join CustomerGroup_Customer customergr3_ on this_.id=customergr3_.customers_id left outer join CustomerGroup groups1_ on customergr3_.customerGroups_id=groups1_.id where groups1_.uuid is null or groups1_.uuid in ( ?, ? ) The query is exactly what I wanted, but with one exception. Since a Customer can belong to multiple CustomerGroups, left joining the CustomerGroup will result in duplicated Customer objects. Hence the count(*) will give a false value, as it only counts how many results there are. I need to get the amount of unique customers and this I expected to achieve by using the Projections.countDistinct("uuid"); -projection. For some reason, as you can see, the projection will still result in a count(*) query instead of the expected count(distinct uuid). Replacing the projection countDistinct with just count("uuid") will result in the exactly same query. Am I doing something wrong or is this a bug? === "Problem" solved. Reason: PEBKAC (Problem Exists Between Keyboard And Chair). I had a branch in my code and didn't realize that the branch was executed. That branch used rowCount() instead of countDistinct().

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• Drupal: what's the easiest way to let my customer to upload video thumbnails and associate them to v

  - by Patrick

  hi, my customer wants a gallery of videos and images (small thumbnails) and if you click on one of them you can see the picture / video in the overlaying lightbox). Now, I cannot install auto-generating video thumbnails because I don't have access to ffmpeg module on the server. I can only allow my customer to upload these thumbnails by himself. I'm using image and video CCK fields for each node to allow my customer images and videos. However I dunno how should I let him upload thumbnails for his videos. Should I create an additional Image CCK field for this ? Consequently, I should somehow associate the videos with the images in the design and my customer should pay attention to place them in the same order.. this is not very nice solution, but it is the only one that came to my mind so far. Furthermore, I'm using the lightbox I should somehow ignore the video thumbnails and display the videos instead... some tips ? Thanks

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• Three customer addresses in one table or in separate tables?

  - by DR

  In my application I have a Customer class and an Address class. The Customer class has three instances of the Address class: customerAddress, deliveryAddress, invoiceAddress. Whats the best way to reflect this structure in a database? The straightforward way would be a customer table and a separate address table. A more denormalized way would be just a customer table with columns for every address (Example for "street": customer_street, delivery_street, invoice_street) What are your experiences with that? Are there any advantages and disadvantages of these approaches?

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• Non perdere la possibilità di incontrare i membri dell’Oracle Real-Time Decisions Customer Advisory Board!

  - by Silvia Valgoi

  Quest’anno, in via del tutto eccezionale, vengono aperte le porte dell’appuntamento annuale che Oracle dedica ai clienti di alcune specifiche Applicazioni: si incontreranno a Roma il prossimo 20 giugno 2012  i clienti mondiali della soluzione Oracle Real-Time Decisions (RTD). E’ una occasione unica per sentire direttamente da chi ha implementato questa soluzione quali siano stati i reali ritorni sugli investimenti e per parlare direttamente con loro in un contesto internazionale. La testimonianza di  Dell - che presenterà l’utilizzo di RTD  integrato anche a Siebel - la partecipazione di  BT, Deutsch Telecom, United Airlines, Bouygues Telecom, Dell e RoomKe, fanno di questo appuntamento un momento importante per tutti coloro che vedono nel Real-Time Decisions un tassello importante per le loro strategie di Customer Experience Management. Sei interessato? http://www.oracle.com/goto/RealTimeDecisions

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• Oracle allo SMAU 2012 - La strategia CRM e l’approccio alla Customer Experience: perchè le aziende devono servire diversamente i propri clienti.

  - by Silvia Valgoi

  Lo scorso 18 Ottobre Oracle è stata presente all'edizione milanese di SMAU 2012 all'interno della Apps & Cloud Arena. Invitata da AISM (Associazione italiana marketing) Oracle  ha avuto l’opportunità di partecipare attivamente con un intervento all’interno dell’area tematica “Gestire efficacemente i propri clienti attraverso le applicazioni di Customer Relationship Management”. Le molte persone presenti hanno potuto ascoltare dove, secondo Oracle, si genera reale differenziazione del brand – al di là dei processi ormai consolidati di marketing , vendita e servizio al cliente – e dove si posiziona il nuovo valore per il business. Se non hai potuto partecipare guarda qui la presentazione di Oracle. Per maggiori informazioni: Silvia Valgoi

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• How do you balance the speed of Sprints with the customer's conservative adoption schedule?

  - by Cheeso

  I'd prefer to have sprints that last 3-4 weeks, but customers don't want to adopt new feature/function every 3-4 weeks. Existing customers are conservative and, once we meet their minimum bar for features and capabilities, they like to remain on a stable release for much longer than 4 weeks. Even a 3-month cycle would be pushing it for them. On the other hand, newer customers tend to have more feature requests, and are willing to follow sprints. But this willingness dissipates after we've met their bar. How do you balance the need for rapid sprints with the customer's conservative view of application change? I'm particularly interested in SaaS scenarios.

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• Our work name lately transformed to Revenue from Customer Support... Support? [on hold]

  - by Hollis Nieves

  I have been employeed from the same company (mobile phone business) for quite some time today like a Customer Support Represenative. I also have usually completed nicely until recently and loved the task. Into a Person Support/Revenue middleapproximately we've been converted by May and we've to purchase Television service to clients who call-in about their mobile phone service... They need us to become really manipulative with it. We havent had instruction on it. and our supervisors actually dont understand something about any of it possibly but need us to "Purchase! Purchase! Purchase!" ugggh. At I will become at my work any guidance? Revenue 've never be completed by me and I truly worry losing my work due to my performance. Revenue makes me uneasy... Any feedback could be appreciated

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• How can I use a compound condition in a join in Linq?

  - by Gary McGill

  Let's say I have a Customer table which has a PrimaryContactId field and a SecondaryContactId field. Both of these are foreign keys that reference the Contact table. For any given customer, either one or two contacts may be stored. In other words, PrimaryContactId can never be NULL, but SecondaryContactId can be NULL. If I drop my Customer and Contact tables onto the "Linq to SQL Classes" design surface, the class builder will spot the two FK relationships from the Customer table to the Contact table, and so the generated Customer class will have a Contact field and a Contact1 field (which I can rename to PrimaryContact and SecondaryContact to avoid confusion). Now suppose that I want to get details of all the contacts for a given set of customers. If there was always exactly one contact then I could write something like: from customer in customers join contact in contacts on customer.PrimaryContactId equals contact.id select ... ...which would be translated into something like: SELECT ... FROM Customer INNER JOIN Contact ON Customer.FirstSalesPersonId = Contact.id But, because I want to join on both the contact fields, I want the SQL to look something like: SELECT ... FROM Customer INNER JOIN Contact ON Customer.FirstSalesPersonId = Contact.id OR Customer.SecondSalesPersonId = Contact.id How can I write a Linq expression to do that?

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• Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

  - by Pinal Dave

  This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• Using Internet Explorer 8 and 9 beta under internet options -advanced java does not show to check the box

  - by Michael Bishop

  I am using internet 8 and under internet options advanced there is not box to check to enable java. I was told to reset which did nto work. I have tried to uninstall java 6-21 32 bit but I get windows installer error 1723. I brought up the java console and made sure it was pointing to the right target. But I guess the main thing is I have no enable java under internet options, advanced. It was under security to enable java scripting. Any answers?

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• Is there value in unit testing auto implemented properties

  - by ahsteele

  It seems exceptionally heavy handed but going by the rule anything publicly available should be tested should auto-implemented properties be tested? Customer Class public class Customer { public string EmailAddr { get; set; } } Tested by [TestClass] public class CustomerTests : TestClassBase { [TestMethod] public void CanSetCustomerEmailAddress() { //Arrange Customer customer = new Customer(); //Act customer.EmailAddr = "[email protected]"; //Assert Assert.AreEqual("[email protected]", customer.EmailAddr); } }

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• Dynamic swappable Data Access Layer

  - by Andy

  I'm writing a data driven WPF client. The client will typically pull data from a WCF service, which queries a SQL db, but I'd like the option to pull the data directly from SQL or other arbitrary data sources. I've come up with this design and would like to hear your opinion on whether it is the best design. First, we have some data object we'd like to extract from SQL. // The Data Object with a single property public class Customer { private string m_Name = string.Empty; public string Name { get { return m_Name; } set { m_Name = value;} } } Then I plan on using an interface which all data access layers should implement. Suppose one could also use an abstract class. Thoughts? // The interface with a single method interface ICustomerFacade { List<Customer> GetAll(); } One can create a SQL implementation. // Sql Implementation public class SqlCustomrFacade : ICustomerFacade { public List<Customer> GetAll() { // Query SQL db and return something useful // ... return new List<Customer>(); } } We can also create a WCF implementation. The problem with WCF is is that it doesn't use the same data object. It creates its own local version, so we would have to copy the details over somehow. I suppose one could use reflection to copy the values of similar fields across. Thoughts? // Wcf Implementation public class WcfCustomrFacade : ICustomerFacade { public List<Customer> GetAll() { // Get date from the Wcf Service (not defined here) List<WcfService.Customer> wcfCustomers = wcfService.GetAllCustomers(); // The list we're going to return List<Customer> customers = new List<Customer>(); // This is horrible foreach(WcfService.Customer wcfCustomer in wcfCustomers) { Customer customer = new Customer(); customer.Name = wcfCustomer.Name; customers.Add(customer); } return customers; } } I also plan on using a factory to decide which facade to use. // Factory pattern public class FacadeFactory() { public static ICustomerFacade CreateCustomerFacade() { // Determine the facade to use if (ConfigurationManager.AppSettings["DAL"] == "Sql") return new SqlCustomrFacade(); else return new WcfCustomrFacade(); } } This is how the DAL would typically be used. // Test application public class MyApp { public static void Main() { ICustomerFacade cf = FacadeFactory.CreateCustomerFacade(); cf.GetAll(); } } I appreciate your thoughts and time.

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• WCF + json. WCF response invalid not expected string.

  - by Evgeny

  I have configured wcf service and method which return some structure. The problem that all symbols in response '\' begins with '/' Example: [ { "rel":"http:\/\/localhost:3354\/customer\/1\/order", "uri":"http:\/\/localhost:3354\/customer\/1\/order\/3" }, { "rel":"http:\/\/localhost:3354\/customer\/1\/order", "uri":"http:\/\/localhost:3354\/customer\/1\/order\/5" }, { "rel":"http:\/\/localhost:3354\/customer\/1\/order", "uri":"http:\/\/localhost:3354\/customer\/1\/order\/8" } ] And i return only http:\localhost:3354\customer\1\order ! Why that symbols added and how can i remove them?

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